8/16/2019 CONTOH SOP.it Perawatan Dan Perbaikan Hardware Software

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PT SANOVA

STANDARD OPERATING PROCEDUREDoc # : SOP/IT/01Rev. : 02

PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE)

Tanggal Effektif(Effective Date )

: 05 ei 201! ( e" 05 201!)

$ala%an(Page ) : 1 &a'i (of ) 5

i. TUJUANP'o e& ' ini %en*ela kan tentang aktivita+e'a,atan &an +e'-aikan a'&,a'e oft,a'e.

ii. RUANG LINGKUPP'o e& ' ini -e'lak % lai &a'i I&entifika ia'&,a'e / oft,a'e a%+ai &engan+en&ok %enta ian a il +e'a,atan &an +e'-aikan.

iii. REFERENSI

la al . &a'i Pe' "a'atan Stan&a' Si te%ana*e%en t ISO 3001:2004.

la l !.!.1 &a'i Pe' "a'atan Stan&a' Si te%ana*e%en ingk ngan ISO 1!001:200!.

iv. ISTILAHIT : Info'%ation Tec nolog"

I. PURPOSE This procedure describes activity of maintenanceand repairs of hardware & software.

II. SCOPE This procedure is effective starting from hardware/ software identification until documentation of results.

III. REFERENCE

Clause 6. from !uality "anagement #ystem#tandard $#% ''()*''+ ,e-uirements.

Clause . .( from Environmental "anagement #ystem #tandard $#% ( ''()*'' ,e-uirements.

IV. TERMINOLOGY $T ) $nformation Technology

8/16/2019 CONTOH SOP.it Perawatan Dan Perbaikan Hardware Software

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PT SANOVA

STANDARD OPERATING PROCEDUREDoc # : SOP/IT/01Rev. : 02

PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE)

Tanggal Effektif(Effective Date )

: 05 ei 201! ( e" 05 201!)

$ala%an(Page ) : 2 &a'i (of ) 5

JabatanDib at !"#$(Made by %

Di'i )a !"#$(Chec ed by %

Di)#t * i !"#$( A!!"#$ed by %

IT S&v. +R Di'#,t!' Tan-a Tan an

(S%&'a( "e %Tan a" ( Da(e % 05 ei 201! 05 ei 201! 05 ei 201!

8/16/2019 CONTOH SOP.it Perawatan Dan Perbaikan Hardware Software

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PT SANOVA

STANDARD OPERATING PROCEDUREDoc # : SOP/IT/01Rev. : 02

PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE)

Tanggal Effektif(Effective Date )

: 05 ei 201! ( e" 05 201!)

$ala%an(Page ) : &a'i (of ) 5

v. PROSEDUR (PROCEDURE %

AKTIVITAS / ACTIVITY KETERANGAN DESCRIPTION

Pe'a,atan a'&,a'e &anoft,a'e %eli+ ti na% n ti&akte'-ata +a&a :1. 6+&ate o+e'ating " te%

&an +'og'a% lainn"a.2. 7ack + &ata %ingg an

(-e'kala).. Pe'ik a *a'ingan.!. Dll8

7ila ke' akan $a'&,a'e/Soft,a'e &iketa i ole+e' onal +engg na &i l a' IT%aka +e'%intaan +e'-aikana'&,a'e/ oft,a'e a'

%elal i +engi ian fo'%+e'%intaan +e'-aikana'&,a'e/ oft,a'e ole+e%o on "ang &it * kan ke IT.

"aintenance of hardwareand software covers but is not limited to )(. 0pdate of operating

system and other programs.

*. 1ee2ly bac2 up of file3periodically4.

. Chec2ing of networ2.

. Etc...

$f 5ardware/ #oftwaredamage is detected by user/ person outside of $Tso user have to re-uest the repair noted in repair re-uisition form to $T.

Ti&ak3 o4

9a (9e )

lai 3#tart4

I&entifika i $a'&,a'e/ Soft,a'e35ardware/ #oftware$dentification4

IT S+v.

Ti&ak (;o)

IT S+v.

elak kan +e'a,atana'&,a'e oft,a'e e ai

*a&,al3Carry out maintenance of

hardware & software inaccordance with schedule4

IT S+v.

7 at Sc e& le +e'a,atanoft,a'e/ a'&,a'e

3Prepare "aintenance#chedule of software/

hardware4

Sele ai 3End4

9a (9e )

3anydamage94

?atat a il +e'a,atan3,ecord maintenance

result4

IT S+v

Pe'l *a ae@te'nal >

3 eede:ternal

service94

7

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8/16/2019 CONTOH SOP.it Perawatan Dan Perbaikan Hardware Software

5/5

PT SANOVA

STANDARD OPERATING PROCEDUREDoc # : SOP/IT/01Rev. : 02

PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE)

Tanggal Effektif(Effective Date )

: 05 ei 201! ( e" 05 201!)

$ala%an(Page ) : 5 &a'i (of ) 5

vi. DOKU+EN TERKAIT (RELATED DOCUMENTS %

N!. N!. D! #n ( D#c. N#. % J - " ( T%(*e%1 SOP/P6R?/02 SOP Penga&aan 7a'ang &an =a a3#%P of Product and #ervice #upply42