8/16/2019 CONTOH SOP.it Perawatan Dan Perbaikan Hardware Software
1/5
PT SANOVA
STANDARD OPERATING PROCEDUREDoc # : SOP/IT/01Rev. : 02
PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE)
Tanggal Effektif(Effective Date )
: 05 ei 201! ( e" 05 201!)
$ala%an(Page ) : 1 &a'i (of ) 5
i. TUJUANP'o e& ' ini %en*ela kan tentang aktivita+e'a,atan &an +e'-aikan a'&,a'e oft,a'e.
ii. RUANG LINGKUPP'o e& ' ini -e'lak % lai &a'i I&entifika ia'&,a'e / oft,a'e a%+ai &engan+en&ok %enta ian a il +e'a,atan &an +e'-aikan.
iii. REFERENSI
la al . &a'i Pe' "a'atan Stan&a' Si te%ana*e%en t ISO 3001:2004.
la l !.!.1 &a'i Pe' "a'atan Stan&a' Si te%ana*e%en ingk ngan ISO 1!001:200!.
iv. ISTILAHIT : Info'%ation Tec nolog"
I. PURPOSE This procedure describes activity of maintenanceand repairs of hardware & software.
II. SCOPE This procedure is effective starting from hardware/ software identification until documentation of results.
III. REFERENCE
Clause 6. from !uality "anagement #ystem#tandard $#% ''()*''+ ,e-uirements.
Clause . .( from Environmental "anagement #ystem #tandard $#% ( ''()*'' ,e-uirements.
IV. TERMINOLOGY $T ) $nformation Technology
8/16/2019 CONTOH SOP.it Perawatan Dan Perbaikan Hardware Software
2/5
PT SANOVA
STANDARD OPERATING PROCEDUREDoc # : SOP/IT/01Rev. : 02
PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE)
Tanggal Effektif(Effective Date )
: 05 ei 201! ( e" 05 201!)
$ala%an(Page ) : 2 &a'i (of ) 5
JabatanDib at !"#$(Made by %
Di'i )a !"#$(Chec ed by %
Di)#t * i !"#$( A!!"#$ed by %
IT S&v. +R Di'#,t!' Tan-a Tan an
(S%&'a( "e %Tan a" ( Da(e % 05 ei 201! 05 ei 201! 05 ei 201!
8/16/2019 CONTOH SOP.it Perawatan Dan Perbaikan Hardware Software
3/5
PT SANOVA
STANDARD OPERATING PROCEDUREDoc # : SOP/IT/01Rev. : 02
PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE)
Tanggal Effektif(Effective Date )
: 05 ei 201! ( e" 05 201!)
$ala%an(Page ) : &a'i (of ) 5
v. PROSEDUR (PROCEDURE %
AKTIVITAS / ACTIVITY KETERANGAN DESCRIPTION
Pe'a,atan a'&,a'e &anoft,a'e %eli+ ti na% n ti&akte'-ata +a&a :1. 6+&ate o+e'ating " te%
&an +'og'a% lainn"a.2. 7ack + &ata %ingg an
(-e'kala).. Pe'ik a *a'ingan.!. Dll8
7ila ke' akan $a'&,a'e/Soft,a'e &iketa i ole+e' onal +engg na &i l a' IT%aka +e'%intaan +e'-aikana'&,a'e/ oft,a'e a'
%elal i +engi ian fo'%+e'%intaan +e'-aikana'&,a'e/ oft,a'e ole+e%o on "ang &it * kan ke IT.
"aintenance of hardwareand software covers but is not limited to )(. 0pdate of operating
system and other programs.
*. 1ee2ly bac2 up of file3periodically4.
. Chec2ing of networ2.
. Etc...
$f 5ardware/ #oftwaredamage is detected by user/ person outside of $Tso user have to re-uest the repair noted in repair re-uisition form to $T.
Ti&ak3 o4
9a (9e )
lai 3#tart4
I&entifika i $a'&,a'e/ Soft,a'e35ardware/ #oftware$dentification4
IT S+v.
Ti&ak (;o)
IT S+v.
elak kan +e'a,atana'&,a'e oft,a'e e ai
*a&,al3Carry out maintenance of
hardware & software inaccordance with schedule4
IT S+v.
7 at Sc e& le +e'a,atanoft,a'e/ a'&,a'e
3Prepare "aintenance#chedule of software/
hardware4
Sele ai 3End4
9a (9e )
3anydamage94
?atat a il +e'a,atan3,ecord maintenance
result4
IT S+v
Pe'l *a ae@te'nal >
3 eede:ternal
service94
7
8/16/2019 CONTOH SOP.it Perawatan Dan Perbaikan Hardware Software
4/5
8/16/2019 CONTOH SOP.it Perawatan Dan Perbaikan Hardware Software
5/5
PT SANOVA
STANDARD OPERATING PROCEDUREDoc # : SOP/IT/01Rev. : 02
PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE)
Tanggal Effektif(Effective Date )
: 05 ei 201! ( e" 05 201!)
$ala%an(Page ) : 5 &a'i (of ) 5
vi. DOKU+EN TERKAIT (RELATED DOCUMENTS %
N!. N!. D! #n ( D#c. N#. % J - " ( T%(*e%1 SOP/P6R?/02 SOP Penga&aan 7a'ang &an =a a3#%P of Product and #ervice #upply42
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