bahan ajar.doc

BAB I. PENDAHULUANA. Deskripsi

Dalam modul ini, Anda akan mempelajari: making reservation, handling complaint, making arrangement, making confirmation and cancelation, Conditional sentence dan Subjunctive.

B. Petunjuk Guru1. Waktu yang disediakan untuk menyelesaikan modul ini adalah 10 jam pelajaran2. Alat-alat pengajaran yang harus digunakan adalah:

Media Powerpoint Papan tulis Spidol Lembar kegiatan siswa Modul

3. Bagikan modul kepada semua siswa, jelaskan bagaimana langkah-langkah penggunaan modul tersebut.

4. Sajikan materi yang ada di dalam modul dengan cara yang menarik menggunakan strategi interaktif dan student centered.

5. Penggunaan modul tetap harus dengan bantuan guru untuk menjelaskan materi. 6. Tuntunlah siswa mengerjakan latihan yang tersedia sehingga pemahaman siswa

meningkat. 7. Penilaian dilakukan dengan cara tertulis,yaitu siswa diminta mengerjakan

evaluasi yang telah tersedia. Beri siswa pengertian dan dorongan supaya jangan melihat kunci jawaban terlebih dahulu. Setelah siswa selesai mengerjakan evaluasi, kumpulkan dan bahas bersama tentang jawabannya di kelas.

B. Petunjuk Siswa1. Pelajari daftar isi serta skema kedudukan modul dengan cermat dan teliti. Karena dalam

skema modul akan nampak kedudukan modul yang sedang Anda pelajari ini di antara modul-modul yang lain.

2. Apabila ada soal latihan, kerjakanlah soal-soal tersebut sebagai latihan untuk persiapan evaluasi.

3. Jawablah tes formatif dengan jelas sesuai dengan kemampuan Anda. Jika Anda masih ragu-ragu dengan jawaban yang Anda peroleh, Anda bisa melihat kunci jawaban formatif yang sesuai. Kerjakan soal-soal yang ada pada evaluasi.

4. Waktu yang disediakan untuk mengerjakan modul ini adalah 10 jam pelajaran atau 4 kali pertemuan.

D. Tujuan AkhirSetelah mempelajari modul ini diharapkan Siswa dapat:

1. Menggunakan ungkapan pemesanan dengan tepat2. Menggunakan ungkapan mengkonfirmasi dan membatalkan pemesanan

3. Menggunakan ungkapan untuk menyatakan rencana masa depan dan kesepakatan dengan tepat

4. Menggunakan kalimat pengandaian dengan tepat5. Menggunakan subjunctive untuk menyatakan situasi yang tidak dapat terjadi

dengan tepat.

Kegiatan Belajar SiswaPokok Bahasan: JOB CONVERSATIONSK : Berkomunikasi dengan Bahasa Inggris setara Level IntermediateKD : Memahami percakapan terbatas dengan penutur asliKegiatan belajar 1Tujuan Pembelajaran:

1. Siswa dapat menggunakan ungkapan untuk membuat reservasi dengan tepat.

Materi

JOB CONVERSATION

In this unit, we will learn about job conversation. There are many conversations dealing with job. Reservation making, complaint handling, and interviewing are some of them. Besides, there are some grammatical reviews which is used in this theme.

We have to practice it frequently in order to master all of these conversation. It will be useful for you to find a job in the future. Now, let we start our lesson!

Making a ReservationMaking a Reservation maksudnya adalah memesan kamar Hotel atau penginapan lainnya. Pemesanan Kamar dapat dilakukan langsung atau melalui telepon. Melayani pemesanan kamar merupakan hal yang perlu dilakukan. Orang-orang yang bekerja di garis depan atau orang yang pertama sekali melayani tamu, adalah orang-orang yang menentukan dan merupakan cerminan dari semua orang yang bekerja di Hotel tersebut. Oleh karena itu, gunakan bahasa dan ungkapan yang baik sebagai bentuk Pelayanan Prima (Service Excellent) bagi tamu Hotel Anda.Berikut ini adalah contoh-contoh ungkapan ataupun percakapan conversation bahasa inggris yang sering digunakan baik bagi resepsionis atau tamu Hotel.

Vocabularies dealing with reservation Receptionist (n) Guest (n) Room (n) Single room (n) Double room (n)

Executive room (n) President suite (n) Family room (n) Reserve (v) Book (v)

Ungkapan Yang Sering Digunakan Oleh Resepsionis Enterprise Hotel, Lisa speaking. How can I help you? Hotel Enterprise. Dengan

Lisa di sini. Ada yang bisa saya bantu? What date are you looking for? Mau pesan kamar tanggal berapa? How long will you be staying? Mau menginap berapa lama? How many adults will be in the room? Orang dewasanya berapa orang? I’m afraid we are booked that weekend. Kalau minggu ini, semua kamar sudah

dipesan. There are only a few vacancies left. Masih ada beberapa kamar yang kosong. We advise that you book in advance during peak season. Kami menyarankan

Anda memesan kamar lebih cepat pada masa-masa puncak liburan. Will two double beds be enough? Apakah double bed cukup? Do you want a smoking or non-smoking room? Mau kamar yang bebas rokok

atau tidak? The dining room is open from 4 pm until 10 pm. Restoran buka dari jam 4 sore

sampai jam 10 malam. We have an indoor swimming pool and sauna. Hotel kami memiliki kolam renang

di dalam hotel dan sauna. We serve a continental breakfast. Kami melayani sarapan masakan Asia. Cable television is included, but the movie channel is extra. TV Kabel sudah

termasuk dalam biaya, namun channel Film ada biaya tambahan. The rate I can give you is 99.54 with tax. Saya bisa memberikan harganya 99,54,

sudah termasuk pajak. We require a credit card number for a deposit. Kami butuh nomor kartu kredit

untuk deposit (sejumlah uang yang digunakan untuk panjar hotel. Jumlah Deposit bisa saja lebih dari biaya hotel, dan akan dikembalikan pada saat check out)

Ungkapan Yang Sering Digunakan oleh Tamu Hotel I’d like to make a reservation for next week. Saya mau pesan kamar untuk

minggu depan. Is it necessary to book ahead? Perlu pesan kamar dulu? Do you charge extra for two beds? Ada biaya tambahan untuk 2 kamar tidur? Do you offer free breakfast? Sarapannya gratis? Is there a restaurant in the hotel? Ada restoran di hotel Anda? Do the rooms have refrigerators? Ada kulkas dalam kamar? Is there an outdoor pool? Ada kolam renang yang diluar ruangan? Do you have any cheaper rooms? Ada kamar yang lebih murah?

When is it considered off- season? Kapan yang dianggap bukan musim yang padat?

Contoh Percakapan:Receptionist : Thanks for calling Quality Inn. Morine speaking. Terima kasih karena telah

menghubungi Penginapan Quality. Dengan Morine disini.Caller : Hello. I’m interested in booking a room for the September long weekend. Hello. Saya

mau pesan kamar untuk akhir pekan yang panjang di bulan September.Receptionist : I’m afraid we’re totally booked for that weekend. There’s a convention in town and

we’re the closest hotel to the convention center. Waduh, sepertinya semua kamar sudah dipesan pada tanggal yang Anda minta. Ada konvensi di dekat hotel kami.

Caller : Oh, I didn’t realize. Well what about the weekend after that? Oh begitu ya. Bagaimana kalau setelah itu?

Receptionist : So… Friday the seventeenth? Jadi … Jum’at tanggal 17?Caller : Yes. Friday and Saturday. Ya. Jum’at dan Sabtu.

Receptionist : It looks like we have a few vacancies left. We recommend that you make a reservation, though. It’s still considered peak season then. Sepertinya masih ada komor kosing. Saran kami Anda secepatnya buat pemesanan. Ini masih liburan puncak.

Caller : Okay. Do you have any rooms with two double beds? We’re a family of four. OK. Ada kamar dengan 2 double bed? Kami sekeluarga ada 4 orang.

Receptionist : Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night. Ya. Semua kamar memiliki 2 double bed. Rate (harga) nya pada akhir minggu itu adalah $ 129 per malam.

Caller : That’s reasonable. And do you have cots? One of my daughters might be bringing a friend. Masih terjangkau. Salah satu putri saya mungkin membawa teman. Kena biaya ya?

Receptionist : We do, but we also charge an extra ten dollars per person for any family with over four people. Iya. Tapi hanya dikenakan biaya tambahan 10 Dollar per orang dengan keluarga yang lebih dari 4 orang.

Caller : Okay, but I’m not positive if she is coming. Can we pay when we arrive? OK. Tapi belum positif kalau dia mau datang. Bisa kami bayar kalau kami sampai di hotel saja?

Receptionist : Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit. Ya. Tapi kami butuh 50 Dollar dari kartu kredit Anda untuk deposit kamar tersebut. Anda dapat membatalkannya 5 hari sebelumnya dan kami akan mengembalikan deposit Anda.

Caller : Great, I’ll call you right back. I have to find my husband’s credit card. Baiklah. Saya akan menelpon Anda lagi nanti. Saya akan minta Kartu Kredit suami saya.

Receptionist : Okay. Oh, and just to let you know…our outdoor pool will be closed, but our indoor pool is open. Baik. Oh, dan perlu Ibu ketahui bahwa kolam renang di luar ruangan kami akan ditutup, tapi yang di dalam ruangan akan dibuka.Penjelasan

Jika Anda adalah orang yang memesan kamar di hotel, sebelum Anda memesan kamar melalui telepon, pastikan memang Anda telah mendapatkan informasi tentang Hotel tersebut, sesuaikan dengan apa yang Anda harapkan seperti kemacetan, transportasi, restoran, dll.

Jika Anda adalah orang yang memesan kamar, peroleh semua informasi tentang hotel tersebut seperti biaya hotel, jenis kamar, fasilitas yang ada di dalam kamar, kolam renang, restoran, sarapan pagi (sebab biasanya ada hotel yang tidak memasukkan sarapan dalam biaya penginapan), biaya tambahan termasuk pajak, sauna, fitness center, dll.

Jika Anda seorang Resepsionis, pastikan pelanggan Anda mendapatkan informasi-informasi yang perlu dia peroleh seperti hal-hal di atas, agar tidak ada pembatalan pemesanan kamar dan mengurangi kekecewaan pelanggan. Sebab tidak semua pelanggan mengetahui betul tentang Hotel Anda. Mungkin ia hanya mendengar dari teman-temannya yang informasinya belum tentu benar, atau ada perbaikan-perbaikan pelayanan di Hotel Anda yang belum sempat disosialisasikan.

Informasi tentang pengembalian deposit perlu disampaikan kepada pelanggan Anda. Informasikan kapan batas akhir pelanggan Anda dapat membatalkan pemesanan kamarnya.

Task 1

Situation: Making reservation for booking a hotel roomHotel Receptionist = HRThe caller = C

HR : Plaza Hotel, Good morning. Leo’s speakingC : Ah yes, I ____________ to book 2 rooms for myself and my father. Could you tell me _________ of a single room per night?

HR : Certainly. The ___________ of a single room is $ 40. would you like to have them?C : From the 25th to 28th of February

HR :___________ on the 25th, leaving on the 28th, three nights?C : That’s right

HR : Just a moment please.C : Alright. HR : it’s your fortune day, Sir. We’re _____________ on 25th until 28th of February 2013.C :. I take it. HR : Of course, Sir. May I ______ your full name?C : Edward Forrer. HR : can you ______ your name, please?C : E-D-W-A-R-D F-O-R-R-E-RHR :. __________________C : you’re welcome.

Kegiatan belajar 2

Tujuan Pembelajaran1. Siswa dapat menggunakan ungkapan untuk mengajukan keluhan dengan tepat.

Expression dealing with Handling complaintso Excuse me. I have a problem with my phone I bought in your shop yesterday.o I apologize for your inconvenient. o I am very sorry, Siro We will check it first.o We will repair it soon. o I received my order from your boutique. But there is no belt here. You know, the gown

will be imperfect without the belt.o I have registered my cell phone number, but why do you cut the neto You are right, we will change it.o We will continue your problem to our manager.o Well, thank you for your attentiono You are welcome

Contoh percakapan tentang handling complaint

Complaint Dialogue In Aston International Hotel Percakapan mengenai Keluhan Tamu pada Hotel Aston Internasional

F : Good Morning Sir. May I help you?

S : Actually, I just got the news that my flight will arrive at 4.30 PM but it supposed to

come at 10.00 AM. I am 60 years as you see, so it will be so difficult for me to wait in

the airport for such a long time. I want to occupy your room till the afternoon.

F : Sir, you are lucky as we don’t have any booking of that room till afternoon. But sir, as

you know, 12.00 PM is our last check out time and if you like to stay more then you

have to pay for that.

S : What ??? (with the loud voice). What the hell are you talking? Why I have to pay?

F : Sir, it is the rule. Sir, you will be happy to hear that you will not have to pay full room

rent. If you stay till afternoon then you will be charged only 50% of the room rent.

S : Hey men. Don’t you know I have settle my account already?

F : Yes… Sir… But …

Ya Pak…..Tapi……

S : What but? Listen…..hey listen to me. I will not pay a single cent for 4 hours. Are you

deaf? I will not pay anymore. Is it clear to you?

F : Sir, I really understand your problem. But I am afraid I have nothing to do. 12.00 PM

is our last check out time and if you want to stay more you have to pay, that is the rule

we have for all our guest.

S : I have been staying in this hotel for 3 days. Your service is so poor. I will complaint

against you.

F : We are very sorry Sir. OK… I can do one favor for you.

S : What ???

F : Sir, after 12 you can leave your baggage to us and enjoy in our lobby. And you will

not be charged anymore.

S : Damn it man! You people are mad. Listen to me clearly. I know how hard to earn

money. I will not pay anymore for 3 to 4 hours.

F : Sir, you can really enjoy in our lobby for the rest of the time.

S : No….never. I like to sleep in my room till 3 PM and I will never pay anymore.

F : Then Sir please be seated in our lobby. I am calling our manager. He is the right

person to solve your problem. Please be sited there. Our manager will come within 5

minutes.

S : Ok, I am waiting. Let him come and talk to me.

F : Thank you Sir for your patience !

Task 2

Read the dialogue of handling complaint above. Write the wrong things and the right things that must be done by customer and receptionist in making and handling complaint!

Note: Tamu harus tahu aturan yang berlaku dan benar-benar yakin untuk membuat keluhan.

Dalam kasus ini tamu tersebut tidak mengetahui aturan yang berlaku di hotel tersebut.

SeharusnyaTamu tersebut harus mengetahui bahwa waktu terakhir tamu harus

meninggalkan hotel adalah pukul 12:00 siang menurut aturan yang biasa digunakan

secara internasional.

Hal ini ditunjukkan pada kalimat :

….“ Apa??? (dengan suara keras). Apa sih yang sedang Anda bicarakan? Mengapa

saya harus membayar? ”

The guest must know the rule and make absolutely sure it is necessary to complain. In

this case the guest doesn’t know the rule that applied in hotel. The guest should know

that 12.00 PM is hotel’s last check out time, according to international rule.

It is shown in this sentence:

…. “What ??? (with the loud voice). What the hell are you talking? Why I have to

pay?”

b. Tamu tidak boleh berkata kasar saat menyampaikan keluhan. Namun dalam kasus ini

tamu berbicara kasar saat menyampaikan keluhan. Hal ini ditunjukkan pada kalimat :

….“ Tapi apa? Dengar... .. hei dengarkan saya. Saya tidak akan membayar satu sen pun

untuk 4 jam. Apakah Anda tuli? Saya tidak akan membayar lagi. Apakah sudah jelas

bagi Anda?”

….“Sialan! Anda gila. Dengarkan saya dengan jelas. Saya tahu betapa sulitnya untuk

mendapatkan uang. Saya tidak akan membayar lagi untuk 3 sampai 4 jam.”

The Guest never be rude when complaining. But in this case the guest talking rudely . It

is shown in this sentence:

….“ What but? Listen…..hey listen to me. I will not pay a single cent for 4 hours. Are you

deaf? I will not pay anymore. Is it clear to you? ”

….” Damn it man! You people are mad. Listen to me clearly. I know how hard to earn

money. I will not pay anymore for 3 to 4 hours. “

c. Keluhan harus disampaikan sesegera mungkin untuk meminimalisasi permasalahan.

Pada percakapan ini, tamu tersebut segera menyampaikan keluhannya setelah dia

mendengar informasi yang membuat dirinya tidak nyaman. Hal ini ditunjukkan secara

implisit dalam percakapan di atas.

Complain must be communicated immediately to minimalist problems. In this

conversation, the guest communicate his complaint immediately after he got the

information which make him uncomfortable. This is shown implicitly in the conversation

above.

d. Anggaplah baik perusahaan maupun tamu berada di posisi yang benar. Namun dalam

kasus ini tamu bersikeras bahwa kesalahan ada pada pihak hotel. Hal ini ditunjukkan

secara implisit dalam percakapan di atas.

Consider both the company and guests in the right position. But in this case the guests

insisted that the fault in hotel side. This is shown implicitly in the conversation above.

Analisis Cara Menangani KeluhanAnalysis of Handling Complaint

a. Selalu berpikir positif dan membantu tamu anda. Hal ini ditunjukkan pada kalimat :

…. “Itu sudah peraturan Pak. Anda akan senang jika mendengar bahwa Bapak tidak

harus membayar sewa kamar penuh. Jika Anda tinggal sampai sore hari maka anda

akan dikenakan biaya hanya 50% dari sewa kamar”.

Be positive and helpful to your guest. It is shown in this sentence:

…. “Sir, it is the rule. Sir, you will be happy to hear that you will not have to pay full room

rent. If you stay till afternoon then you will be charged only 50% of the room rent”.

b. Pelanggan bisa marah ketika mereka mengeluh, jadi cobalah menjadi simpatik

(pengertian), mendengarkan mereka dengan sabar, tidak pernah menaikkan suara

Anda atau berdebat. Jangan pernah mengakui bahwa produk perusahaan Anda

cacat/rusak, malah sebaliknya, yakinkan bahwa keluhan tersebut adalah kasus yang

tidak sering terjadi di perusahaan. Pada saat yang sama, yakinkan bahwa Anda

memahaminya dan memberikan simpati , namun jangan membuat janji yang ada

kemungkinan untuk tidak bisa ditepati. Hal ini ditunjukkan pada kalimat :

…. “Pak, saya benar-benar mengerti masalah Bapak. Tetapi saya takut tidak dapat

melakukan apa pun. Tamu harus meninggalkan hotel paling lambat jam 12.00 siang

dan jika Anda ingin tinggal lebih lama, anda harus membayar, ini adalah aturan yang

kami terapkan untuk semua tamu kami”.

Customers can get mad when they complaining, so try to be sympathy, listen to their

complaint patiently, do not ever raise your voice or debating with your customer. Don’t

ever claim that your company product is failed, otherwise, convice them that this case is

unusual in your company. In the same time, make them believe that you understand

and sympaty with their problem, but don’t ever make a promise that can’t be fulfiled. It

is shown in this sentence:

…. “Sir, I really understand your problem. But I am afraid I have nothing to do. 12.00 PM

is our last check out time and if you want to stay more you have to pay, that is the rule

we have for all our guest”.

c. Selalu mengucapkan terima kasih kepada pelanggan (meskipun mereka benar atau

salah), atas pengaduan yang mereka sampaikan untuk mendapatkan perhatian

perusahaan (membuat Anda menjadi tahu permasalahannya). Dan katakan kepada

mereka bahwa perusahaan Anda akan selalu siap untuk membantu mereka. Hal ini

ditunjukkan pada kalimat :

…. “Terima kasih untuk pengertian Bapak”

Always say thank to the costumer (wheter they right or wrong) for their complaints, that

make you know and aware with the problem. And say to them that company will always

ready to serve and help them. It is shown in this sentence:

…. ”Thank you Sir for your patience !”

Kegiatan belajar 3Tujuan Pembelajaran:

1. Siswa dapat menggunakan ungkapan untuk membuat kesepakatan.2. Siswa dapat menggunakan ungkapan untuk memastikan dan membatalkan

kesepakatan dengan tepat.

Expressions dealing with confirmation and cancellation:o I’d like to confirm my flight to Singapore.o I regret to tell you that I have to cancel our appointment. o I’m afraid I have to cancel my flight.

Expressions dealing with arrangemento What will you do on Holiday?o I am going to go picnic.o What about tonight?o How about tomorrow?o I’m sorry. I have got something to do tomorrow. What about Sunday?

Contoh percakapan tentang making arrangement, cancelation and confirmation

Task 3

Kegiatan belajar 4Tujuan Pembelajaran

1. Siswa dapat menggunakan ungkapan untuk menyatakan keinginan atau situasi yang tidak nyata baik untuk masa depan, masa kini atau masa lampau dengan tepat.

Grammar Review

CONDITIONAL SENTENCES

Conditional sentences are also known as conditional clauses or “if” clause. They are used to express that the actions in the main clause (the clause without if) can only take place if a certain condition (in the clause with if) is fulfilled. There are three types of conditional sentences.

(If Clause)1. PRESENT REAL

IF CLAUSE MAIN CLAUSE FACT

if+Simple PresentIf I graduate in November

S+Modal1(will)+inf.+OI will take master degree in December

it is possible to happen.I may graduate in November so I may take master degree in December.

2. PRESENT UNREALIF CLAUSE MAIN CLAUSE FACT

if+Simple PastIf I graduated in October

S+Modal2(wouldl)+inf.+OI would take master degree in November

Simple PresentI don’t graduate in October so I can’t take master degree in November.

3. PAST UNREALIF CLAUSE MAIN CLAUSE FACT

if+ Past PerfectIf I had graduated in March.

S+Modal2(would)+have+V3+OI would have taken master degree in July.

Simple PastI couldn’t take master degree in July because I didn’t graduate in March.

Catatan:1. Pernyataan dalam SUBJUNCTIVE dan CONDITIONAL SENTENCES selahu

bertentangan dengan fakta.2. Perubahan-perubahan TENSES yang terjadi dalam SUBJUNCTIVE juga berlaku

dalam CONDITIONAL SENTENCES.3. IF dalam IF CLAUSE dapat dihilangkan jika terdapat kata bantu SHOULD,

WERE, dan HAD dalam IF CLAUSE.ex: If I had been rich – Had I been rich

Contoh Conditional sentenceTipe 1

If I have a lot of money, I’ll buy a car.(Jika aku punya banyak uang, saya akan membeli sebuah mobil)

If he runs quickly, he will get there soon.(Jika dia berlari dengan cepat, maka dia akan sampai disana segera)

I will visit them if I have enough time.(Saya akan mengunjungi mereka jika saya punya waktu)

Tipe 2: He would come if you invited him.

(Dia akan datang jika kamu mengundangnya) What would you do if She came here?

(Apa yang akan kamu lakukan jika dia datang kemari?) She would help you if you told her the truth.

(Dia akan menolongmu jika kamu menceritakan kebenarannya)

Were

Pada pengandaian Tipe ini, semua subjek menggunakan “were”.Contoh:

If I were a bird, I would fly in the sky.(Jika saya seekor burung, saya akan terbang di angkasa)

I would forgive him If Iwere you.(Saya akan memaafkannya jika saya jadi kamu)

She said that she would stay at home if she were me.(Dia berkata bahwa dia akan tetap berada di rumah jika dia menjadi saya)

Tipe 3: If we had known you were there last year, we would have written you a letter.

(Kalau kami tahu kamu ada disana tahun lalu, kami akan menyuratimu) He could have come here if you had invited him yesterday.

(Dia akan datang jika kamu telah mengundangnya kemarin) They might have employed me if I had had work experience.

(Mereka mungkin akan mempekerjakan saya jika saya punya pengalaman)

Task 4Make a conditional sentence based on the situation below!1. my friend will not come this afternoon.2. you can’t come.3. Bobby is not coming with Angelia.Tipe 2:

1. I am not rich.2. I don’t have enough time to finish my wor3. Ririn is not old enough to be John’s girl friend

Tipe 3

1. I didn’t wash my clothes yesterday2. Irwan didn’t answer the questions well.3. Christian Ronaldo’s team couldn’t beat the German team.

4. you were not here last night, So I couldn’t see you.1) http://swarabhaskara.com/miscellaneous/conditional-sentences-part-2/

SUBJUNCTIVE

Subjunctives with wish, if only, would rather.Subjunctive is used to express a desire or a condition which cannot be fulfilled.

Subjunctives are used after if/if only (kalau saja), as if/as though (seolah-olah) and after wish (berharap)Forms:Past subjunctive has the same form as the simple past in all verbs , except to be, of which the past subjunctive is were for all persons.

- if only I had much money ( I don’t have much money)- I wish I were rich ( I am not rich)

Past perfect subjunctives are used when the supposition refers to the past.- if only I had accepted my wife’s request (I didn’t accept my wife’s request)- many people wish tsunami hadn’t stricken the beach area ( tsunami struck the beach

area)

Past subjunctives can be used for indicating or expressing:1. Improbability or unreality in the present - if only I had wings (unreal)2. Unreal situation in the present- I wish I knew ( it implies that “I don’t know”)3. A kind of regret in the present- I wish I could go to Aceh as volunteer (I am sorry I can’t go)

Past perfect subjunctives have the same functions as past subjunctives, but they refer to the past:

- if only you had called me last night (you didn’t call me last night)- I wish you had given me a gift (you didn’t give me a gift)

Usually the idea following as if/as though is untrueVerb form after as if/as though

- She talked to him as if he were a child (he isn’t a child)- When she came in from the rain storm, she looked as if she had taken a shower with

her clothes on (she didn’t take a shower with her clothes on)- He acted as though he had never met her (he has met her)- She spoke as if she wouldn’t be here ( she will be here)

Task 5

Complete each sentence with as if/as though1. (his animals aren’t people)

I know a farmer who talks to his animals as if his animals were people)

2. (She speaks English)She speaks English_____________________________________________

3. (You didn’t see a ghost)What’s the matter? You look______________________________________

4. A giant buldozzer didn’t drive down main streetAfter the tornado, the town looked_________________________________

5. (I don’t have wings and can’t fly)I was so happy that I felt_________________________________________

Answer the questions:1. Where do you wish you were right now? What do you wish you were doing?2. Are you pleased with the weather today, or do you wish it were different?3. What do you wish about the place you were living?4. Look around this room, what do you wish were different?5. is there anything in your past life that you would change? What do you wish you had or

hadn’t done?

A. Create a dialogue of making and handling complaint based on the situation below !

You just returned from a holiday in Solo. Unfortunately, the holiday was spoiled because the hotel room was dirty, the hotel was very noisy and the food was atrocious. You feel that the travel agent should refund you some of the money. Telephone him and make your complaint tactfully.

B. Fill the following sentence space of the dialogue with the sentences or phrases provided !

Receiptionist : …………………(1). Can I help you ?Mr. Arga : Yes, could I have ……………(2) for the night ?

Receiptionist : Certaintly. Single room or a double ?Mr. Arga : Single, ……………..Recepcionist : Would you like a room with (4) …………… or a bath ?Mr. Arga : A shower. How much is the room ?Receiptionist : (5) ………… for the room and breakfast. Would you like an evening meal ?Mr. Arga : No, thanks. Just breakfast. Can I buy by (6) ……….. ?Receptionist : Yes, of course. We take Visa and Master Card as well as Dinner Club. Could you sign (7) ………… please ?Mr. Arga : Yes, sure. Do you want my address,too ?Receiptionist : No, just a signature. Do you have (8) ………… ?Mr. Arga : just a bagReceiptionist : (9) …………. Your room number is 311. I hope you (10) …………Mr. Arga : Thanks.

Choices:

a. a room f. Enjoy your stayb. please g. a showerc. Good morning h. the register, pleased. Rp. 225.000,- i. have any luggagee. Here is your key j. credit card

C. Conditional Sentences Type I, II or IIIComplete the Conditional Sentences with the correct form (Type I, II or III).

1. If I (be) __________________ stronger, I would help you carry the piano.

2. If we had seen you, we (stop) __________________.

3. If we (meet) __________________him tomorrow, we will say hello.

4. He would have repaired the car himself if he (has) _________________ the tools.

5. If you drop the vase, it (breaks) __________________.

6. If I had not studied, I (not/pass) __________________ the exam.

7. I would not go to school by bus if I (have) __________________a driving license.

8. If she (not/see) __________________ him every day, she would be lovesick.

9. I (not/travel) _________________to London if I don't get a cheap flight.

10. We would be stupid if we (tell) ___________________him about our secret.

D. Write down what the following sentences implyExample: I wish I had much money = I’m sorry I don’t have much money

1. The President wishes all Indonesian people donated some money to the tsunami victimsFact: _____________________________________________________________________

2. Many people wish earthquake and tsunami had not stricken the beach areasFact: _____________________________________________________________________

3. The man wishes He could find his lost childFact: _____________________________________________________________________

4. My grandmother wishes many tsunami victim children weren’t illegally adoptedFact: _____________________________________________________________________

5. If only I had gone to Bali for my vacation last yearFact: _____________________________________________________________________

6. If only you had told me about the disaster earlier.Fact: _____________________________________________________________________

7. If only the family hadn’t swum in the beachFact: _____________________________________________________________________

8. My mother wished I had taken her adviceFact: _____________________________________________________________________

9. If only you could come to the charity concertFact: _____________________________________________________________________

10. The sun isn’t shining. I wish the sun_________________________________right now

KUNCI JAWABAN EVALUASI

A. Skor maksimal 30

A : hello, good morning. Jasa Mulia Travel Agent. Can I help you ?B : Good morning, this is your costumer who has just returned from a holiday in SoloA : What’s seem to be the matter?B : Well, I am disappointed with facilities given at your recommended hotel.A : What make you be disappointed with it?B : the room was dirty, it is very noisy, and the food was atrocious, can you give me

refund for ` some money of mine ?A : We are really sorry, and we would make a confirmation to our recommended hotel for

taking a half of you money. Then, we will call you later.B : Thank you for the responses.

B. Skor maksimal 101. good morning2. a room3. please4. a shower5. Rp. 225.0006. credit card7. the register, please8. any luggage9. here is the key10. enjoy your stay

C. Skor Maksimal 10

1. If I were stronger, I would help you carry the piano.

2. If we had seen you, we would have stopped.

3. If we meet him tomorrow, we will say hello.

4. He would have repaired the car himself if he had had the tools.

5. If you drop the vase, it will be broken.

6. If I had not studied, I would not have passed the exam.

7. I would not go to school by bus if I had a driving license.

8. If she did not see him every day, she would be lovesick.

9. I will not travel to London if I don't get a cheap flight.

10. We would be stupid if we told him about our secret.

D. Skor Maksimal 10

1. The President wishes all Indonesian people donated some money to the tsunami victimsFact: Few Indonesian people donate some money to the tsunami victims.

2. Many people wish earthquake and tsunami had not stricken the beach areasFact: Earthquake and tsunami did not strick the beach areas.

3. The man wishes He could find his lost childFact: He did not find his lost child.

4. My grandmother wishes many tsunami victim children weren’t illegally adoptedFact: Many tsunami victim children are adopted illegally.

5. If only I had gone to Bali for my vacation last yearFact: I did not go to Bali for my vacation last year.

6. If only you had told me about the disaster earlier.Fact: You did not tell me about the disaster earlier.

7. If only the family hadn’t swum in the beachFact: The family swam in the beach.

8. My mother wished I had taken her adviceFact: I did not take her advice

9. If only you could come to the charity concertFact: You cannot come to the charity concert.

10. The sun isn’t shining. I wish the sun was shining right now

Four choices marked A, B, C, D are given beneath each dialog. You have to choose theone that best completes the dialogs.

1. Woman : Excuse me, do you know how to get the nearest bank? Man : Sure. . . . It's on your left.

A.

Walk along this street. Then turn right.

B.It's near the coffee shop.

C.You can go there on foot

D.

I'm new in town.

2. Alia : What does your brother do, Tantri? Tantri : He's a tour guide. . . .

A.

He helps customers and stamps mails.

B.He guides trainees to install program.

C.He maintains buses and control tickets.

D.

He takes people on trips around the world.

3. Receptionist : Hello, Good morning, "Mak Nyos" Restaurant. May I help you? Customer : . . . Receptionist : All right.

A.

I I'd like to see the menu.

B.I need a glass of soda.

C.I'd like to book a table.

D.

I need to arrange the meeting.

4. Abel : I believe that Andri is in the library. Firda : How do you know? Abel : . . . He comes there every day.

A.

He likes reading books.

B.His interest is about art.

C.His hobby is playing football.

D.

He prefers watching to shopping.

5. Receptionist : Good morning. What can I do for you , sir? Guest : I'd like to talk to the Personal Manager, please. Receptionist : . . . ? Guest : Yes, my name is Indarto.

A.

May I have your name

B.Could you call him later

C.Have you met him before

D.

Have you made an appointment

6. Retno : I've. been waiting for you for ages. Where have you been? Anto : I'm sorry for coming late. . . so my car went slowly. Retno : You shouldn't have taken that way in busy hours.

A.

My car got a flat tire

B.You could be there on time

C.I was caught in a traffic jam

D.

I change my plan meeting you

7. Guest : Would you do me a favor, please?Manager : Yes, mum. . . . ? Guest : I ordered breakfast half an hour ago, but I haven't got it yet.

A.

How do you like the service?

B.What seems to be the problem?

C.Would you like to have breakfast?

D.

Can I call the room service for you?

8. Aditya : . . . I need some more to complete the proposal.Alfon : Sure, my pleasure..

A.

Would you read the notice loudly?

B.Could you get me some paper, please?

C.Would you type the proposal for me, please?

D.

Could you write the task plan, please?

9. Alex : What do you suggest for dinner? Silvia : . . . Alex : Sorry, I'm vegetarian now.

A.

Let's cook onion soup at home.

B.I think we can enjoy marmalade.

C.What about eating some French fries.

D.

Why don't we have steak at the Crown?

10. Dany : Don't forget to bring the raincoat. The weather forecast said that it's going to rain this afternoon. Audy : . . . . Thanks for reminding me.

A.

It doesn't look though it will rain.

B.I don't think it's impossible.

C.Yes, that's quite possible.

D.

It's not likely to rain.

11. Vania : What's so special of Steak House? You visit that restaurant so often, don't you? Vincent: Yes, I do. It provides various sorts of menu. Vania : Does it have enough space for parties? Vincent: Sure. . . . It is quite wide.

A.

It serves delicious food.

B.It can hold more that 200 people.

C.It will provide tables and chairs.

D.

It gives special discount for credit card holders.

12. Yudha : My school will hold farewell party to end this academic year next Saturday. There will be "ADA" Band performing their latest songs. Yossy : It must be very interesting. Yudha : Yeah. Each student can take one friend to the party. . . . . Yossy : Sure. I'd love to. It would be a great party.

A.

Would you come to the birthday party?

B.Could you sing the popular songs in the party?

C.Could you find another ticket for our friend?

D.

Will you come along with me?

13. Bella : Fantastic! . . . It matches your blouse well. Chika: Thanks. My niece gave it to me on my birthday.

A.

What dress is that?

B.What a lovely dress!

C.You are very beautiful!

D.

How nice is her gown?

14. Dessy : Aji failed his exam. Anna : Yes. He's never serious. . . .

A.

If I pass, I would work hard.

B.If he had studied hard, he could have made it.

C.If I were him, I wouldn't study hard.

D.

If he were lazy, he would get success.

15. Dicky : I think we should charter the bus for our trip this week. Dody : . . . because many schools will charter the bus for their student during the school holiday.

A.

I agree with you.

B.I don't think so.

C.I think that's not good idea.

D.

That's not right.

In question 16 - 20, each sentences has four words or phrase underlined. The four underlined words are marked A, B, C, and D. You have to identify the underlined words or phrases that should be corrected or rewritten.

16. In person, as an actress, Maharani appears bigger than she really is. A BRelatives tall, this young woman has friendly manner and beautiful smile. CShe looks neat and tidy in her black and white dress. D

A.

.

B..

C..

D.

.

17. Satff : Excuse me, sir. I am not so well. Should you allow me to have a check up today? A BBoss : Well, it is okay, but be sure to have someone handle your work. C D

A.

.

B..

C..

D.

.

18. Ani : Look! This T-shirts are beautiful. Which one do you like better? A BAna : I like the blue one better. The design is nicest that the yellow one. C D

A.

.

B..

C..

D.

.

19. Jihan Boutique, who produces only seven pieces of silk dress a month, practically makes A B Ceach dress by hand. D

A.

.

B..

C..

D.

.

20. A : Do you want to go to the zoo with me on Sunday? A BB : I'd love to. I always enjoy visiting the zoo. C D

A.

.

B..

C..

D.

.

Questions 21- 35 are based on a selection of reading materials. You have to choose the best answer A, B, C, and D to each question.

First, the empty yogurt cups are brought to the filling line by an automatic conveyor. Then the cups are filled automatically. Next the cups are sealed. After that, the sealed cups are packed in boxes by hand. The boxes are then placed on the pallets. Next, the pallets are wrapped and taken to dispatch.

21. The main idea of the text is . . .

A.

the machines of food production

B.the instrument of automatic machine

C.the process of filling

D.

The material for yogurt

22. Where are the cups packed after sealing?

A.

in the filling line

B.at the conveyor

C.in the boxes

D.

on the pallets

23. How is the process of the production done?

A.

It is mostly run by machines

B.It is automatically processed by employees.

C.It is complicated in packing the sealed cups.

D.

There is an inefficient process of the production.

After the Olympics, Cassius Clay emerged in the professional league under the sponsorship of the Louisville Sponsoring Group. In October 1960, in his first professional heavyweight fight against Tunney Honaker, he won. After winning his next eighteen fights, fifteen by knockout, Clay was scheduled to fight the heavyweight champion Sonny Liston on February 25, 1964 in Miami Beach, Florida.

Clay was considered the underdog to Liston who has knocked out his last three challengers in the first round. Before the fight, as Clay was known to do, he verbally attacked Liston and boated that he would win. To be shocked of the boxing world, Clay's prediction came true. He defeated Liston.

24. What does paragraph 1 talk about?

A.

Clay's first professional heavy weight.

B.Clay's schedules in Miami Beach, Florida.

C.Cassius Clay's boxing matches from 1960 to 1964.

D.

Clay knocked out his challenger in the first round.

25. When was Clay's first professional heavyweight fight?

A.

In October 1960.

B.In February 1964.

C.After winning his next eighteen fights.

D.

After knocking out his last three challengers.

26. What is the synonym of the word 'defeated'? (Paragraph 2, last sentence)

A bit

.

B.bent

C.bore

D.

beat

Mecca is Islam's holiest city, home to the Kaaba shrine and the Grand mosque. The city is known for the annual Hajj pilgrimage, being one of the five pillars of Islam. In the 7th century, the Islamic prophet, Muhammad, proclaimed Islam in the city. The city played an important role in the early history of Islam and now it is an important trading center. After 966, Mecca was led by local Sharifs, until 1924, when it came under the rule of the Saudis. In its modern period, Mecca has seen a great expansion in size an infrastructure.

The modern day city is located in the capital of Saudi Arabia's Makkah Province, in the historic Hejaz region. With a population of 1, 700,000 (1008), the city is located 73 kilometers (45 miles) inland from Jeddah, in a narrow valley, and 27 meters (910 ft) above sea level.

27. What is the text about?

A.

Saudi Arabia.

B.The size of the city.

C.The city of Mecca.

D.

The location of the city.

28. Why is Mecca important?

A.

It has more than 2 million inhabitants.

B.It has a modern infrastructure.

C.It is a world trade center.

D.

It is a holy city.

29. " . . . ., when it came . .. (Paragraph 1)What does the word "it" tefer to?

A.

Sharifs.

B.Saudis.

C.Mecca.

D.

Province.

30. What is the table about?

A.

Discount of long distance calls

B.Flat rates applied for all long distance calls

C.The cost of using the telephone at night.

D.

Long distance telephone rates for direct dial calls.

31. The following are time we get discount tariff for long distance calls, EXCEPT . . .

A.

at nights

B.on weekends

C.in the evenings

D.

during business hours

32. The synonym of the word distance is . . .

A.

space

B.spice

C.length of wires

D.

height of buildings

To : Sugeng Sumiyoto ( [email protected])

From : Yani Hndayani ([email protected])Subject: SuggestionsSent : April 21, 2009

Dear Mr. Sumiyoto, First of all, congratulation on being appointed as the school principal of SMK Putra Bangsa. I am contacting you because in my position as Vocational School supervisor in Medan I see a lot of energy being wasted. Every night, almost all of the lights in your school are on. I believe that you have put up signs "Please turn off lights when leaving this room" but they are often ignored. I suggest you set up the computerized system that will automatically shut off the lights at a certain hour. I think that by taking this simple way, you could lower the school's electric bill every month. Thank you for your attention, and good luck with your new job.

Handayani Vocational School Supervisor

33. The vocational school supervisor is worried about the wasteful use of . . .

A.

computers

B.light bulbs

C.electric energy

D.

automatic lights

34. Paragraph two tells us about . . .

A.

the principal pays electric bill lower

B.computers will be used in limited time

C.there must be an effort to save energy

D.

the school computer will be systematized automatically

35. 'I believe that you have put up signs "Please turn off lights when leaving this room" but they are often ignored'. The word 'they' in the sentence above refers to . . . .

A.

signs

B.lights

C.rooms

D.

students

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