Post on 05-Mar-2023
Effectiveness of Bazaar Monitoring: A Study on
Kitchen Markets of Dhaka South City Corporation
Md. Masum
2014
Bachelor in Public Administration
Department of Public
Administration
Course: PA-423; Applied Research in PublicAdministration
Research Group: 09
Submitted toSalahuddin M. AminuzzamanProfessorDepartment of Public AdministrationUniversity of Dhaka
Submittedby
Md. Masum Roll: (SM- 41) Group: 09 5th Batch, 8th semester
Departmentof Public Administration Universityof Dhaka
Submission: 04 January, 20152
Abstract
It is found that such kind of work regarding the market monitoring
performance of Dhaka South City Corporation is not found. The main
objective of this research is to identify what is customer’s
perception & experience while doing shopping in DSCC kitchen
market with a view to looking the conformity with world standard
monitoring system and seeking the areas DSCC market monitoring
standing committee should concentrate on. In case of literary
review CAB’s consumers right perspective, city corporation act
will be taken into account to analyze collected data. All data
will be collected from both primary and secondary source includes
books, journals, internet etc. Market monitoring system was
measured with some sort of independent variables e.g. public
awareness, price chart existence, punishment extent, frequency of
monitoring etc. To extract information from respondent less
structured questionnaire was used. The result of this work shows
that CMA & ARB models are not operational in DSCC at large extent.
Most of the market regulatory activities are conveyed by other
entities like TCB & district magistrate. So this paper has given
quick snapshot illustrating factors for a sound market monitoring
system.
3
5
Table of ContentsS.L
No
Topic Page
NoChapter 1
Introduction1.1 Background of the Study 08
1.2 Problem statement 09
1.3 Significance of the study 09
1.4 Objectives 10
1.5 Research Questions 10
1.6 Hypothesis 10
1.7 Limitation 10
Chapter 2
Literature review and Analytical framework
2.1 Literature Review 12
2.2 Conceptual Framework 13-14
2.3 Theoretical framework 14
2.4 Analytical Framework 14-15
Chapter 3
Research Methodology
3.1 Research Design: 16
3.2 Sampling Method: 16
3.3 Data Collection Instrument: 16
Acknowledge
In some cases acknowledgement may mean degrading it when it goes
to some beloved one.
Yes, this is Dr. Salah Uddin Animuzzaman whose guidance and
instruction made this paper a success. Thanksgiving to all my
group members (Group ‘09’) is inevitable for their sincerity to
completion of this work.
Let’s me give recognition to those respondents who assist me
providing their valued information and spending valuable time.
6
Chapter 01
1.1 Background of the Study
Kitchen markets, now days, are common phenomena in both rural and
urban Bangladesh. Price hiking, food adultering, product
syndicating and so many problems are becoming regular scenario in
the Kitchen Markets including groceries. This is a fundamental
principle supporting application Performance Management
(www.wikipedia.com, accessed on 31/10/2014). Consumers are being
constantly affected by such problems. A large portion of citizens
are not sufficiently aware of prices and purity of daily-used
products. Government has an agenda of ‘Right to Information Act’
for making the citizens update on any issues. On the other hand
City Corporations are supposed to deliver basic urban services to
the city dwellers. And they are entitled to perform some essential
and emergency actions within its boundary. Of various actions
Dhaka South City Corporation (DSCC) is prescribed to monitor and
supervise the kitchen markets within its jurisdiction to ensure
7
people’s right to know any relevant information. Now the standing
committee of DSCC for Bazaar monitoring is bestowed with 78
bazaars to monitor over within its jurisprudence (www.dscc.org.bd,
accessed on 30/10/2014)) By the way, effective and meaningful
monitoring system has become imperative for operation of kitchen
markets in the transparent way.
1.2 Problem statement
In Bangladesh every marketing sphere is controlled by a
financially powered group. They are also considered as syndicate.
They control each and every movements of market. The kitchen
market is not out of their black hand. Therefore it is obvious
that every classes of customer need to go there for their own
daily essential commodities. (Kreta-Bhokta andoloner sharuph,
2007)
Here the price of daily essential commodities imposed by DCC is
not followed for their united syndicate. Imposed price of DCC is
not effective for customer unawareness and their indifferent
attitude. Most of the time, it is not possible to pursue the
imposed price although Government and its related administration
department want to control it.
1.3 Significance of the study
Bazaar monitoring system is an important phenomenon for every
8
country like Bangladesh. Without proper Bazaar monitoring system,
irregularities and mismanagement exist in a Bazaar. A kitchen
market is one of the most essential markets where everyone needs
to go every day. So, proper monitoring system of kitchen market
and application of existing rules, regulations on this market are
utmost necessary. In case of Dhaka city, Dhaka South City
Corporation (DSCC) must play the most significant role in case of
kitchen market monitoring system. DSCC along with other concerned
market monitoring authorities (TCB, CAB, NGOs, BSTI, and CBA)
should monitor the kitchen market on a regular basis. If they
monitor every kitchen market and emphasis on proper implication of
laws, and legal procedures, it will be helpful for the common
people to buy different items in a reasonable price. Concerned
authority must focus on proper display of different food items
charts according to the price fixed by DSCC. It is helpful for
people because they need not to bargain with the sellers to reduce
the price. On the other hand sellers don’t get high price compare
to actual price. Another positive impact of Bazaar monitoring
system is it ensures the proper quality of vegetables, fish, meat
and other items. When DSCC and its concerned officials monitor
market in a regular basis, sellers become alert to ensure the
quality of different vegetables, fish, meat and other items. They
become frightened to use chemical such as “formalin”. Formalin and
other toxic chemical are so much harmful for human body and it
causes cancer. Only proper market monitoring system can save time,
money, energy of buyers and bitter experience of bargaining
between buyers and sellers. So, proper Bazaar monitoring system
(Kitchen market) by DSCC is really helpful for common people.
Therefore DSCC should focus on proper Bazaar monitoring system to
ensure quality and quantity of different food items and to meet
the proper public demand.
9
1.4 Objectives
The aim of the study was to conduct a survey on the Bazaar
monitoring system of DSCC, which is categorized into four main
objectives. They are as follows:
To find out what factors enforce the frequency of Bazaar
monitoring
To find out the factors that discourages customers and
sellers not to follow the imposed price.
To develop a new mechanism or model for proper bazaar
monitoring.
To see the real picture of kitchen market regarding imposed
price of daily essential commodities.
1.5 Research Questions
1. What is the current scenario of Bazaar Monitoring in Dhaka
South City Corporation?
2. How much essential and effective it is to monitor ‘Bazaar’
by Dhaka south City Corporation?
1.6 Hypothesis
It is assumed that Bazaar monitoring system (specially focus on
kitchen market) will not be effective in most of the time of the
year. It will be effective while different print and electronic
media will publish different articles and journals about this
system and its different loopholes. When news and information of
media will become so much alluring and that time common people
will be concerned about its efficiency. Sometimes it will be
effective at the time of holy Ramadan for proper government
intervention.
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1.7 Limitation
Since the study had urgency to be completed within a
given timeframe it can’t covers all the aspects of Bazaar
monitoring. Even findings may not reflect the type of market such
shopping market. As it is a sensitive case and that is why sellers
might hide information that may slightly affect the findings. We
have limitations of time, knowledge, resource capability and so
on. As our final exam is knocking at the door, we have not gotten
enough time to conduct our research in a most effective way. On
the other hand sellers may not be so much interested to give
proper information. Consumers may not have enough idea about
Bazaar monitoring system and they will not be able to give correct
and accurate information for this research. Sometimes consumers
have been too busy to give answer of any question. After all we
have tried our best to conduct our research in a most effective
and efficient way.
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Chapter 2Literature review and Analytical framework
2.1 Literature Review
The urgency if Bazaar monitoring in Bangladesh dated back to 1970s
when government establishes Trading Corporation of Bangladesh (TCB)
with promulgation of president order (TCB order, 1972). According
to ACER (agency for cooperation of energy regulation) - Bazaar
monitoring is to assess retail market competition with a view to
identifying instances of best practice which improve market
performance (ACER report, 2014). Bazaar monitoring is also best
defined as ‘Supervisory activities in progress to ensure market is
on-course and on schedule in meeting the objectives and
performance target (Business dictionary, 2014). In case of DSCC
(Dhaka south city corporation) the responsibility of Bazaar
monitoring is entitled with a designated standing committee (city
corporation act, 2009). It is clearly defined in act under article
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50 that there would be a standing committee to observe, monitor
and control market price (city corporation act, 2009).
Beside government endeavor, there exist some civil society
organizations working to protect consumers’ right in terms of pure
commodities price monitoring as prescribed by City Corporation
(Kreta-Bhokta andoloner sharuph, 2007). In its publication CAB
sees Bazaar monitoring as a system which is aimed at keeping the
price stable and within the purchasing power (CAB research paper,
2005). Bazaar monitoring is conducted with a view to make
necessary goods attainable to consumers and ensuring balance
between demand and supply (TCB order- 1972). In consumers’ right
protection act, 2009 it is mentioned that if any individual sells
something in over rate prescribed by any authority he is likely to
be punished up to 1 year imprisonment and/or 50 thousands to as
fine. (Bdlaws.minlaw.gov.bd, 2014)
Consumer Association Bangladesh (CAB) has made an attempt to
pursue DSCC in terms of Bazaar monitoring. The surveillance by
CAB covers Street Food Vending, labels on products, tobacco
consumption, BSTI certification marks, road accidents, level of
consumers’ awareness of their rights and obligations are also
carried out. Surveillance and Monitoring on market prices and
quality of essential commodities and services is one of the
regular activities of CAB and is done with a view to
pressurize the government to take appropriate measures against
anti-social price-hike, food and commodity adulteration.
(Consumerbd.org, 2014)
2.2 Conceptual Framework
Bazaar
In this study Bazaar was meant for some selected kitchen markets
13
under the jurisdiction of Dhaka South City Corporation (DSCC).
Unlike its counterpart word ‘market’ in economics Bazaar is a site
where daily necessary goods used in the kitchen, are bought and
sold through collective bargaining. Bazaar is a Bengali term
where buyers and sellers interact directly or through intermediary
to trade goods services or contracts or instruments for money or
barter (Business Dictionary, 2010).
Monitoring system
Monitoring system may have connotation in business term. By the
way, hereby it is the promulgated Bazaar monitoring system of DSCC
as given in City Corporation Act, 2009. In this act a designated
standing committee for bazaar monitoring is bestowed with due
responsibilities. The manner in which it cooperates and
facilitates the Trading Corporation of Bangladesh (TCB) will also be
counted as monitoring system (city corporation act, 2009)
Dhaka South City Corporation (DSCC)
DSCC is the self-governing corporation that is associated with the
task of running the affairs of the southern part of the Dhaka City
(Wikipedia). In this study, DSCC will be meant for the southern
administrative part of the Dhaka City which was spited and renamed
as the ‘City Corporation Amendment Act’2011. It is the linking
bridge between the central government and the citizen entitled
with some regular and essential duties
Kitchen Market
Kitchen markets are the shopping site where the products andcommodities including groceries, from salt to potato and corianderto beef are sold to the customers. Price fixation in kitchen marketMethod of price setting is also an important aspect in marketingof fruits and vegetables.
14
Myint (2003) reported different methods of price setting in fruitsand vegetables marketing in Myanmar. Farmers generally rely on the nearest town, bus or boatdrivers, extension workers, And neighboring farmers of the same village come from the nearesttown market. Another Information source is the agent who comes to village to buy acrop. Farmers compare prices offered by the agents and the primary collectors. Farmers choosethe best trading partners based on honesty and reasonable prices offered to them. Thewholesalers find out daily market information in the produce exchange center. They alsoexchange market information of export demand, prices in major producing areas and supplysituation. For price setting, Traders gather information from their regular trading partner bytelephone including cell phones. In Bangladesh, the common sources of market informationare the personal visit to Market, other farmers, traders, contractors, extension workers,and market information services (Rahman 2003). In the present days, cell phone is mainlyused as an important source of market information.
2.3 Theoretical framework
As objective to assess the extent and effectiveness of DSCC bazaar
monitoring system the strategy and technique of monitoring is key
concern. This monitoring system is likely to characterize with so
many aspects in terms of compatibility. For the purpose of
identifying adoptability and conformity with international agreed
standard of monitoring in developing an analytical framework
relevant 2 model have been used. These models are elaborated in
the following sub section.
15
public awareness Price-chart existenceFrequency of monitoringIntensity of punishmentsales of expired commoditiesRate of complain
Bazaar Monitoring of DSCC: Effectiveness
ARB and CMA methods .
CMA (The Competition and Markets Authority, UK) has another
approach to market monitoring. It seeks for ensuring competition
in among the sellers. CMA model also suggest for having a market
reference group to who the sellers are accountable.(Gov.uk, 2014)
While On the other hand ARB (Air resource board, California)
suggests for having a designated market monitoring cell/group
where aggrieved person can directly draw complain to it. Even this
emphasizes a strategy to engaging Gov. law counsel/adviser in its
campaign to proceed immediate legal action (Arb.ca.gov-2014).
2.4 Analytical Framework
An analytical framework is devised for this study based
on the review of the relevant literature and existing theory
of Bazaar monitoring. The proposed research is to be tested in
several kitchen markets under DSCC, Bangladesh. All these
endeavors are aimed at assessing the variables of Bazaar
monitoring of DSCC. Once the data will be available for the
proposed study it will help to examine the significance
of discrete variables to the dependent variable of Bazaar
monitoring.
Figure: 1
16
public awareness Price-chart existenceFrequency of monitoringIntensity of punishmentsales of expired commoditiesRate of complain
Notwithstanding that there are so many independent variables of
Bazaar monitoring are available for convenience this researcher
has only selected the above mentioned six variables.
Chapter Three
Research Methodology
This chapter is discussing about the methodology of the research
applied in the study for achievement of desire objectives. In this
chapter the details of the methodology which will be carried out
prior, during and after the field work will be described.
3.1 Research Design:
17
The study will be mainly based on primary data. Secondary sources
will also be used. Survey Method will be used to collect primary
information. The reason behind using survey method is that
“it is probably the best method available to the social
scientists interested in collecting original data and this
enables the researcher to identify not only the variables
which are related to each other but also how these
relationships change over time”(Aminuzzaman 1991:39). After
data analysis data will be presented with different table, figure
and chart (pie chart, bar chart, line chart). Table will be made
on the basis of questionnaire and using five scale Likert formats.
3.2 Sampling Method:
Data gathering is vital in research, as the data is meant to
contribute to a better understanding of a theoretical framework
(Bernard 2002). This research is mainly qualitative in nature. A
stratified sampling method will be followed for conducting this
research. We will take response from different age group within 20
to 60 years old. To reach the objectives, data will be collected
from both primary and secondary sources.
3.3 Data Collection Instrument:
Primary sources of data will be questionnaire, interview and
discussion with respondents. A structured questionnaire with both
open and close ended questions will be used in this survey. We
will also observe the markets and respondent attitudes (sellers)
to validate the study. Secondary sources of data will be books,
internet, journals, DSCC’s acts, DSCC’s annual reports and reports
of different research organizations concerned with Bazaar
monitoring.
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3.4 Population Sample size & Research Area
The people who go to kitchen markets for buying product at least
four times in a month are addressed and also the people who have a
permanent shop in the market.
15 respondents will be given questionnaire in each Bazaar
(market). These 15 respondents are buyers. So the total population
will be (15*3) = 45 buyers.
And beside this 9 sellers will be interviewed (3 from each
market). So total respondents from sellers will be (3*3) =09
sellers.
The simple randomly selected three kitchen markets of DSCC
jurisdiction. They are:
1. New Market Bazaar
2. Ananda Bazaar
3. Polashi Bazaar
3.5 Data Analysis Plan
In order to make the analysis fruitful and goal oriented a special
attention will be given in this part. Data will be analyzed with
the help of the literature of the previous research in the same
field. We will use Microsoft Word, Microsoft Excel. To get
different chart and percentage we will use SPSS software also.To
interpret the data to be gathered, we will use the following
statistical formulae: Percentage – to determine the magnitude of the
responses to the questionnaire.
n
% = -------- x 100 ; n – number of responses
19
Secondary sources: Books,
journal, internet
Primary Sources: Questionnaire, interview, discussion, observation
Data collection
Analyzing data
Findings
N N – total number of respondents
How data will be analyzed which is followed by findings can be
graphically shown below.
Figure: 2
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Chapter 04
Overview on Dhaka south city corporation bazaar monitoring &
related authorities
4.1 Dhaka South City Corporation (DSCC) is the self-governing
corporation the incorporated area is divided into several
wards. Each ward has an elected ward commissioner. The mayor of
the city is elected by popular vote every five years, although the
last mayoral election took place in 2002. The Corporation was
created by the Local Government (City Corporation) Amendment Bill
2011 on November 29, 2011, passed in the Parliament of Bangladesh,
and formally ceased to exist on December 1, 2011, following
the President's approval, making way for a North and South city
corporation. (Wikipedia)
According to the existing law, the executive power of the
Corporation vests in and exercised by the Mayor/Administrator. The
Corporation constitutes Several Standing Committees and other
Committees to monitor and guide the diversified activities of the
organization. The Mayor/administrator is assisted by the Chief
Executive Officer, who in turn, is assisted by the Secretary, the
Heads of Departments and Zonal Executive Officers.
Dhaka South City Corporation consists of 56 wards covering the
21
thanas of Dhaka Kotwali, Motijheel, Sutrapur, Ramna, Bangsal,
Wari, Gendaria, Chwokbazar, Lalbagh, Hazaribagh, Dhanmondi,
Shahbagh, New Market, Khilgaon, Kamrangirchar and others.
4.2 Authorities concerned with Bazaar monitoring
DSCC is not the sole role player of bazaar monitoring activities
in its jurisdiction. There exist other authorities who also look
over the market.
Those are: Ministry of commerce, TCB, DC office, District
magistrate, FBCCI, Consumers’ right protection department, Market
committees, Businessmen Association who sometimes are assisted by
law enforcing agencies. The following discussion will be over
different entities of bazaar monitoring and how they are engaged
by law.
4.2.1 DSCC’s role as Bazaar monitoring authority
In case of DSCC (Dhaka south city corporation) the responsibility
of Bazaar monitoring is entitled with a designated standing
committee (city corporation act, 2009). It is clearly defined in
act under article 50 that there would be a standing committee to
observe, monitor and control market price (city corporation act,
2009). Aggrieved consumers or businessmen can fill complain in
food court situated at DSCC. The social service department of DSCC
is also responsible for working as watchdog in DSCC market.
Currently 78 markets are under its jurisdiction. This is the
administrative wing of DSCC. So, officers and bureaucrats are to
be involved in overseeing market. (Dhakasouthcity.gov.bd)
4.2.2 TCB’s role as Bazaar monitoring authority
Trading Corporation of Bangladesh (TCB) was established with
promulgation of president order. To ensure supply of necessary
22
goods at fair and reasonable price is also the duty of TCB, (TCB
order, 1972).
4.2.3 Role of Ministry of commerce as Bazaar monitoring authority
This ministry is the key role player of overseeing market
irregularities. Beside mobile court this ministry has already
introduced online bazaar monitoring system. Officials have
distinguished user ID & password to monitor market price
(http://opms.mincom.gov.bd/)
4.2.4 DC office
It has been included as rules of business of DC office that either
DC himself or his representatives (ADM, UNO) will be responsible
for conducting mobile court in its respective jurisdiction,
(National web portal, Bangladesh ). So in this sense DC office is
another authority who works along DSCC bazaar monitoring team.
4.2.5 National Consumers’ right protection department
This body monitors market under Consumers’ right protection act,
2009. This department is vested with the responsibility to control
over price on standard price range, adultering, false
advertisement, manipulating weight measuring machine or
instrument, not following expire date attached with product level,
not displaying price- chart or keeping it somewhere in invisible
to customers. Magistrates of all districts are to give hand to
department of NCRP (citizen charter of DNCRP, ministry of
commerce),(Dncrp.gov.bd).
4.3 How kitchen & vegitable market mechanism works
23
Various middlemen perform different functions in the process of m
arketing and they charge
fees for the services they provide. These charges includ
e costs for packaging, loading,
unloading, sorting, grading, market fees, commission, etc. I
n the case of the profit of the
middlemen, beginning from the sale of the produce from t
he farmers till it reaches the
consumers, different actors like ,
Faria, „Bepari, commission agent, wholesalers, retailers,
and so on handle produce and they earn profit by adopting
this profession. Their profit is
included in the price of the commodity and it also becomes
a part of the market margins
(Chhina 2009). Producers‟ share is an important indicator
of market efficiency. Higher
marketing costs indicate less efficient market but it is
not always true. Marketing cost
depends on various factors. According to Chhina (2009),
it can be concluded that low
marketing cost expressed as a percentage of the consumers‟ price
is not an indicator of high
efficient market and similarly the marketing cost expressed as a p
ercentage of the consumers‟
price is always not an indicator of low efficiency market system.
The percentage share of the
price of farm products in India is higher than the perc
entage of price in the developed
countries of Europe and America. It cannot be concluded that t
he Indian markets are more
efficient than that of developed countries. There can be higher m24
arketing cost in a developed
economy (Chhina 2009). The cost of marketing of a particular com
modity is influenced by
different factors such as quantity of the product, peris
hability, bulkiness, risk involved,
facilities in the market, grading, storage, transporta
tion, regular or irregular supply,
advertisement, processing, packaging, retail or wholesale, degree
of market information and
competition in the market. There are some important point
s to be considered to reduce
marketing cost which include improvement of management, bet
ter handling of products,
increase in the volume of business, reduction in market charges,
creating the conditions for
perfect competition, reduction of risk, practice of gr
ading, and provision for market
information (Chhina 2009).
In terms of marketing margins in vegetables trade, Roy (1992) rep
orted that Faria was the
most beneficiary group among the traders. In contrast, Sabur (19
92) reported that the profit
margin was the highest for Aratdar (93%) followed by Fari
a (79%), Paiker (75%),
Bepari (33%) and retailers (20%). However, the marketing costs w
ere higher for Bepari
followed by retailers, Paiker, Faria, and Aratdar. This is quite c
ommon that some people
look at prices paid to farmers and compare them with the prices c
onsumers pay for the same25
product. They accuse traders who are exploiting the farmers becau
se the retail price paid by
consumers is higher than the price received by farmers.
According to a CPD report, 6 different marketing chains for brinj
al and chili were identified.
The major components of the consumers‟ expenditure for brinjal an
d chili were attributable
to the production cost which ranged from 41-43% of
the retail value. The market
intermediaries received about 60% equivalent value of
the retail price. Among the
intermediaries the retailers received the highest share (24-28%
of the retail value). However,
the author explained the reasons for the higher margin
of the retailers. Vegetables are
perishable, and hence the retailers add premium to the prices t
o offset the risk of spoilage.
Secondly, the consumers generally choose and pick better qual
ity products, and remaining
products become gradually inferior in quality and ultimately s
old at lower prices. Often, a
portion of the products are not sold. That is why, the
retailers tend to add premium to
compensate the perceived losses (CPD 2007). Nevertheless,
the unusual and very high
addition of premium by the retailers cannot be ruled out.
Studying marketing margins is very important for several reasons s
uch as to study marketing
efficiency, compare different markets, improve marketing sy
stem, study the role of the
26
middlemen, and implement different Government policies.
Role of middlemen is an
important aspect in influencing the marketing costs and margins.
If the results of marketing
margins of the different middlemen indicate that there are certai
n unreasonable charges, and
inefficiency in the services of the middlemen, those can be imp
roved accordingly. Another
important aspect of marketing margin analyses is the implementati
on of Government policy.
The Government formulates policies with the objective of imp
roving the efficiency of the
marketing. The study of market margins indicates the fiel
d to adopt and implement the
appropriate market policy. The required intervention of the Gover
nment is also based on the
study of the market margins (Chhina 2009). Barman (2008) investig
ated the marketing costs
and margins in winter vegetables trade in Dhaka city. He reported
that the marketing costs for
supermarket and conventional markets were Tk. 481 and 453
ton, respectively, and the
corresponding net returns were Tk. 11988 and 7511 ton, resp
ectively, and which results
manifested that the margins of supermarkets were higher than that
of conventional markets.
4.4 marketing channels
Marketing channels and market to be discussed for knowing
the whole market system. Results suggested that various actors27
are involved in marketing. The principal actors include
growers, Faria, Bepari,
Aratdar, wholesalers, retailers and consumers. Faria are of differ
ent kinds. For example, some
Faria do business without any running capital, whereas other
s do business with their own
capital. The principal buyers of banana in the region are the Fa
ria and Bepari. The growers
generally bring their goods
in the assemble market , andsell either to the Faria or to the B
epari. There are two types of Bepari, local (50%) and the
rest 50% from different destination markets like Dhaka and other
cities/towns/divisions. The
growers and the Bepari do not pay any toll/commission to the
market committee.
The following graph shows how vegetables come to DSCC kitchen
market through a long process. Each of the agents tries to
maximize its share. Syndicate may be formed at any stage of the
following cycle.
So to control syndicate DSCC has specific role in its
jurisdiction at least overseeing irregularities at city
corporation area.
28
29
Farmers(Rural area)ForiaBepariAratdar(Dhaka, Karwan Bazaar)Wholseller (regional, Dhaka)Retailer(DSCC Market)Customer(DSCC Market)
Chapter 05
Analysis of Data
5.1 Introduction
The main objective of this study is to find out the level of job satisfaction of the civil servants ofBangladesh working at Upazila level. The specific objectives are to gauge whether the officialsworking at the field level are satisfied with their job and to identify the different factorsimpacting job satisfaction. To fulfill the purpose responses from 85 civil servants of differentBatches, Cadres and Designations were surveyed with a structured questionnaire. In thesubsequent sections the survey results will be analyzed. As previous chapter has discussed themethod of study, there were two sections in the questionnaire. First section asked respondentsdemographic information and second section asked their perception regarding all five variablesof this study marked in the analytical framework. The researcher has used a 5 point Likert typescale in the variable subscale designing the questionnaire to get the responses of the civilservants.
5.2Section A: Demographic Analysis of respondents
5.2.1 Age Distribution of respondents (buyers) (n =45)
Age Distribution of respondents (buyers) by age (n =45)
30
Age group frequency # percentage
20-30 6 13%
31-40 9 20%
41-50 25 56%
51-60 5 11%
Figure.3
13%
20%
56%
11%
Age group
20-3031-4041-5051-60
*Age group made in 10 years scale
Age distribution of sample is given in Figure: 3. we find that most
of the respondents 25 (56%) fall in the age group of 41 to 50 years.
this is followed by 9 (20%) that belongs to age group 31 to 40. The
age category 20-30 constitutes 13% (n=6) of the sample which is
pretty younger age group. Finally the minority of the respondents
(n=5, 11%) fall in age category of 51 to 60. From the above ensuing
31
result it can be concluded that the lion share of the buyers pool
participating in the study is fairly old enough to be mature and
rational ranging between 41 to 50 (n=25, 56%). They are supposed to
be the guardian of respective families.
5.2.2 Gender Distribution of respondents (buyers) (n =45)
Figure.4 is all about gender distribution of the sample.
Figure.4
32
78%
22%
Sex of the respondents
MaleFemale
The sample was representative of larger number of male respondents
to that of female members. Males constitute 77.7% (n=35) compared to
22.3% (n=10) female respondents. This is a picture of work sharing
between male and female in urban area. The above data shows that
outdoor responsibility (e.g. going kitchen market) still goes to
male counterpart in families in Dhaka city.
33
5.2.3 Profession of respondents (buyers) (n =45)
Figure. 5
Student
Teacher
Doctor
Businessmen
House keeper
Labourer
0
5
10
15
20
25
30
FrequencyPercentage
Figure.5 illustrates & explains the frequency distribution &
percentage of the underlying profession of buyers taken as sample of
this research. Teachers are the dominant number of respondents
(28.86%, 13, n-45). They are followed by house keeper (19.98%, 9, n-
45), students (15.54%, 7, n-45) businessmen (8.88%, 4, n-45). The
minority number of respondents is doctor (4.44%, 2, n-45). Both the
laborer group &Gov. Officials have same number of representation in
this sampling having 11.1% of representation.
5.3 Section b- Analysis so per as explanatory variables
5.3.1 Public awareness
Consumers’ awareness about DSCC market regulatory system is a basic
indicator for having a market monitoring system on move. As a
working market monitoring system reinforce consumers to know about
existing law, rules, and agencies to complain at. That is why public
34
awareness has been added as explanatory variables in this research.
Beside this ARB model of market monitoring suggests consumers for
complaining to concerned market authority (see ARB model in
theoretical framework). So this model emphasizes on public awareness
& expects consumers will turn into critical mass while noticing any
violation of law.
Some related questions have been asked to the respondents in terms
of knowing their awareness level. The findings are bellow.
#Customers’ awareness about DSCC bazaar monitoring system
The findings from the above subscale can be mentioned as below
Figure: 6 knowing about the existence of DSCC monitoring system
(n=45)
71%
29%
knowing DSCC monitoring system
YesNo
A total of 71 %( n-32) of the respondents agreed that they
know about the Bazaar monitoring system of DSCC (Dhaka South City
Corporation).
35
On the other hand rest of the respondents 29 %( n-13) have
no idea whether there is a market monitoring system under DSCC.
#watching price chart at DSCC market (n-45)
Figure 7
51%49%
watching price chart
YesNo
36
Price chart is a must for a Bazaar monitoring system. On the basis
of which buyers can bargain with sellers and complain too concerned
authority. If price chart are not there buyers cannot predict price.
This is also another indicator of awareness. If consumers are aware
enough they must find out the price chart. That is why the
respondents were asked whether they saw price chart in front of
market/shops while they going kitchen market under DSCC. The
findings are as bellow
51 %( n-23) of the respondents gave positive reply about noticing
city corporation price chart in market.
The other 49% replied negative in the question of seeing
DSCC price chart ever. So the way DSCC operates its bazaar
monitoring system was asked mainly to the latter.
Table: Noticing price chart
Frequency Percentage
Yes 23 51.06%
No 22 48.84%
Total 45 100%
37
# Seeing expire date of commodities
Figure: See expire date of commodities?
male female0
10
20
30
40
50
60
70
49%
70%
15.54%
30% yesno
*Percentage may not aggregated 100% as some didn’t respond
Seeing expire date of commodities is most illustrating point to
judge customer's awareness level. BSTI affirms an excitable date of
commodities while TCB also monitors whether expired products are
sold or not. The key responsibility of DSCC market regulatory
authority is to take necessary step against any sort of complaints
from consumers (under a jurisdiction) regarding selling or keeping
expired product. This is possible only when consumers or buyers
will be aware enough to see expire date of product while buying
something from kitchen market. That is why this issue was included
under public awareness (explanatory variables). The result is as
follow
22 males from 35 male respondents replied that they see expire date
38
of products while buy something. It constitutes 62.85% of male
university in this research & around 45% of cumulative male & female
respondents.
7 of the male respondents said they don't see expire date
while buy something. It constitutes 15.5% of the research
respondents.
6 male respondents did not answer to this question.
On the other hand,
7 female respondents out of 10 gave positive reply in the
question of seeing expire date. This constitutes 70% of female
respondents. So apparently females are comparative more aware about
seeing expire date as compared with their male counterpart. (63%
against 70%)
3 female respondents out of 10 said they don't see expire
date.
# Receiving voucher against purchased commodities
Figure: receive voucher against purchased commodities?
39
male female0
5
10
15
20
25
30
35
40
45
20
4443
19
11.5
37
yesnosometimes
*Percentage may not aggregated 100% as some didn’t respond
Receiving voucher from seller is another important indicator to
measure consumer's awareness. If there is a sound bazaar monitoring
system it must encourage both consumers and sellers to keep and give
voucher against sold commodities. On the basis of which DSCC can
affirm whether its price chart are followed or ignored. So result of
this question is as follow
7 male respondents out of 35 agreed that they receive
voucher from sellers. Tough interestingly this is not intended to
show DSCC officials rather most of them said this is because of
their wife’s pressure to collect voucher.
15 male respondents said they don't receive voucher which
constitutes 33.3% of total respondents.
4 male said sometimes they took voucher, sometimes don't.
On the other hand,
40
3 female respondents said yes & 3 other said no in terms of
receiving voucher from the sellers.
Only single female respondent said that sometimes she took
voucher.
Beside this 9 respondents (6 male & 3 females) didn't reply to this
question.
# Bargain with sellers to follow price chart?
Figure: bargain with sellers to follow chart price?
41
30%
35%
35%
Bargain with sellers
yesnono comment
The information, citizen charter, price chart are important tools
that leave citizens more competition power. That is why bargaining
with sellers to follow price chart was included as measuring tool
for public awareness. This was asked only 23 respondent who
confirmed noticing price chart in market. Asking remaining 22
respondents about price bargaining would be invalid. The result is
as follow.
30.43 %( 7, n-23) gave positive feedback in the question of
bargaining to conform to price chart.
34.6% gave negative feedback in reply.
Remaining 8 respondents had no comment on it.
So, above data showed that most of the respondents are not prone to
force sellers to follow price chart.
42
5.3.2 Frequency of monitoring
# DSCC campaign against malpractice in market: Customers’ perception
Figure: ever exposed with DSCC campaign against malpractice in
market?
37%
55%
7%
Exposed with DSCC campaign
yesnono comment
The frequency of monitoring is another illustrating aspect to
explain DSCC market monitoring. Under this explanatory variable we
asked respondents two related measuring items. One is whether they
saw market campaign from DSCC or not. If yes then mostly when.
Whether price chart is updated on regular basis was the question.
The result of this question is
37.74% (17, n-45) gave positive feedback saying that43
they saw such campaign though not sure whether that was from DSCC or
TCB or even district magistrate in the form of mobile court.
Alarmingly 55.22 %( 25) said that they didn't ever seen
such campaign from any authority. It indicates that most of the
campaigns are conveyed just for show up on media; not run on the
regular basis. Otherwise people's eye couldn't ignore that.
The remaining 6.6 %( 3) didn't have any comment on it.
As a complement of this question positive respondents were further
asked to what extent they had been exposed to such campaign. So In
complement question the respondents were 17 in number.
Their responses are as bellow.
Only a single respondent agreed that he saw this campaign
on monthly basis
4 of the respondents said that experienced it seasonally.
E.g. During fruit season as expected earlier on 12 respondents are
in favor of observing it during Ramadan. It indicates authority gets
alerted when camera is lurking or media is pursuing over market
matters.
When Frequency Percentage
Ramadan 12 70.58%
Seasonal 4 23.52
Monthly 1 5.88
Total 17 100%
44
# Price chart updated on regular basis
Figure: price chart updated on regular basis
18%
82%
Price chart updated
yesno
The findings of this question are as follow
17.34% think it is not updated on regular basis. Even one
seller says not maintained fair rate. It cannot predict all quality
& quality less product's price. Even it is not compatible with
market equilibrium.
82.66% disagreed with the issue of price chart updating. It
indicates that consumers don't give serious attention to DSCC price
chart.
5.3.3 Regulatory and punishment aspect
What kind of punishment was executed?
The respondents mentioned some major punishments. Three types of45
punishment were executed the respondents acclaimed. Some shop
owners said they were fined 5,000-20,000 TK for not following the
rules and hiding price-chart. Some buyers replied they saw damaging
product, crocking commodities while observing market campaign.
5.3.4 Complain about Bazaar manipulation
#Complain to DSCC market monitoring standing committee difficult
Figure: complain to DSCC market monitoring standing committee
difficult
a) Strongly agree b) moderate d) disagree e) strongly disagree
46
53%
24%2%
4%
Complaining is difficult
s agreemoderatedisagrees disagree
It is obvious from the above data that a lion share
53% of the respondents think it is too hard to complain
to DSCC authority. ‘We don’t know where about DSCC & where to fill
complain’ they added.
24% replied a moderate view in this term
Interestingly only 4.44% have shown disfavor to this
viewpoint.
Another question was whether respondents have ever demonstrated,
participated in human-chain against market irregularities?
Only 1 person out of 45 respondents attended program such
demonstrated, participated in human-chain against market
irregularities? Causes they showed for not attending this type of
lack time no link with unconscious not works no interest
5.3.5 Holistic picture of DSCC monitoring: consumer’s perception
47
A) Strongly agree b) partially agree c) neutral d) disagree e)
strongly disagree
#Descriptive tatistics of variables
Subscales N Minimum Maximum Mean Standard
Deviatio
nFollowing
Price
chart
45 1 5 3.76 1.05
Punishmen
t
45 1 5 2.94 1.122
Monitorin
g
45 1 5 2.53 1.31
Valid (N) 45
The respondents’ responses have been measured in the scale of as per
bellow.
1= strongly disagree, 2= partially disagree, 3= neutral, 4=
partially agree, 5= strongly agree
# Observation on 9 shops & interview with the sellers.
9 sellers o s market have been interviewed with. So their opinions
are worth to mention.
48
It is observed that exposure of Price chart is as follow.
title Frequency # Percentage %
Price chart exist 06 67%
Price chart exist 03 33%
Total 09 100%
Sellers’ awareness about DSCC bazaar monitoring system
# Know about DSCC bazaar monitoring system?
Most of them don’t who campaign whether it is TCB with district
magistrate or DSCC committee for monitoring
Why expose price chart (who show price chart). The sellers showed
some reasons to do this. Those are as follow, to show update, inform
buyers, avoiding hassle from mobile court officials and above all to
get rid of any type of punishment imposed by magistrate.
# Frequency of monitoring: sellers’ perspective
Everyone agreed to the point that they receive back expired
commodities sold to customers.
# Who responsible for market manipulation seller’s perception
The sellers thought following are mainly responsible for market
irregularities, price manipulating and food adultering. These are
importer, exporter, whole seller, market, ministry, producer,
politician, mill factories, international market, broker, and
49
ministry.
Chapter 06
Findings of the Study
6.1 Overall Consumers’ perception: DSCC kitchen market monitoring
The findings suggest that the majority of the consumers at DSCC
market are either somewhat unaware about market monitoring or
apathetic to complain too concerned authority. Most of the
respondents thought price chart is not updated in regular basis.
Even something demonstration, protest against syndicate doesn’t50
work. So they avoid these type of activities. Monitoring price &
controlling price hike mainly get focused during Ramadan. People
think this seasonal camping is eye-wash in front of camera and not
continued throughout the year.
6.2 Effectiveness of DSCC Market monitoring & demographic variables
There has been found no significant relationship between age group
and effectiveness of DSCC bazaar monitoring. On the other hand to
some extent professional background of the respondents has been able
to translate the effectiveness. There has been found good reasons
for reversing perception of male against female respondents. Their
background and role in family matters contributed to respond
differently.
6.3 Market monitoring of DSCC & independent variables
Now following discussion has made an attempt to make connection of
respondents’ feedback with explanatory variables as have been given
in analytical framework (see analytical framework). What are the
findings of this research in the scale of independent variables has
been discussed bellow
6.4 Public awareness: Females are more aware than their counterpart
ARB model of market monitoring suggest for extensive public
awareness that is supposed to lead to complain to market authority.
It is found that most of the consumers know that there is system of
monitoring by DSCC. Another side of findings is only a least portion
saw price chart in DSCC kitchen market. So it suggests that the law
remains just black and white. It can rarely see the light of
implementation at consumer’s level. As a result people normally
51
don’t get authority at market for complain to (CAB,2007).
The result of seeing expire date of commodities was fantastic. It is
hoping side that majority of the respondents watch expire date of
product while buying something from DSCC market. This issue reveals
another gender issue that female are more aware at seeing expire
date than their male counterpart. Even some male are motivated by
their housewives to see expire date. So this illustrates a very core
value of urban women that they are pretty aware in market related
issues.
Male are comparatively less aware about seeking voucher from sellers
as compared to seeing expire date. Even female are completely
adverse to male’s condition. 44% of female at least seek voucher
while male are only 20 in percentage. So that makes the difference
between them. So this reveals that female is more conscious about
expenditure, transparency even this may be for future reference to
seller if commodities are found faulty.
It was asked that if sellers don’t follow price chart or claim over
price whether you bargain with. Findings suggest that most of them
don’t bargain. They showed some reasons for this. They said this is
because market price is stable now with the incensement in
purchasing power.
6.5 Frequency of monitoring: got serious attention during Ramadan
As report says Ministry of commerce initiated for forming 14
cumulative monitoring teams to monitor Dhaka city market. Each team
will be headed by an officer whose status is equivalent to a deputy
secretary. There will be a magistrate, police force, representatives
from ministry of food, agriculture & home affairs. Even
52
representative from DSCC will be there. (Bangladesh Protidin, 14
June, 2013). The above report illustrates that market monitoring
activities are still dominated and conveyed by the ministry of
commerce and TCB. The local government body DSCC invests little
attention to it or participated as token representative. So hoping
positive feedback from customers about its monitoring performance is
far cry. What respondents exclaimed & expressed regarding this issue
is more alarming. 55% gave negative feedback in reply of question of
seeing DSCC market monitoring campaign ever while a very least
percentage agreed on this point. Who gave positive feedback they are
not gave it unanimously to favor DSCC. They were confused whether
that campaign was conveyed by DSCC or TCB or led by ministry of
commerce. So drawing conclusion from their opinion is not so easy.
Another important aspect was how many times they saw such campaign
or in other word when this got intensified. Most of the respondents
said this campaign got focused mainly in Ramadan when very few of
them mentioned that they exposed with it seasonally. A little number
expressed that it is conveyed in every month. Even some report says
that government initiates such campaign before election time
Another fact is that though price chart is normally updated by DSCC
official as known from a seller who is close to market chart- stand
and observed this on regular basis people’s perception is quite
adverse to it. About 82% thought this price is not updated on
regular basis.
6.6 Following price chart ignored in most of the cases
A customer said the price chart set by DSCC was not followed
throughout Ramadan. (Nayadiganta, 1 august, 2014). Some says DSCC
53
price chart is just kept black and white not executed. Customers
agreed moderately in the question of whether price is followed or
not.
6.7 Punishment are not conveyed following due process
Punishment range is 1000 to 50,000. Customers claimed that they saw
to set fine up to 20,000. Even this is not beyond criticism. Some
seller said this is not done as prescribed in law, for example
Rahman khan, a seller of new market kitchen market, said that fine
(20,000) was just not exposing individual shop chart. He thought
that was not done following due process.
To impose punishment authority should have adequate resource to
identify expired and formalin mixed commodities. Currently DSCC
markets’ formalin test is done by fish department, consumers’ right
protection department, BCSIR, BSTI, public health nutrition
institute. On the other hand DSCC has no formalin test machine to
identify formalin in commodities. (POBA, 2013)
The standard of food set by BSTI is also not beyond question. In an
interview with an official of food-court (country’s only food court
situatedat DSCC)said the standard ofwater purification (bottle pack)
set by BSTI helps some low quality companies to survive in market.
( 12 february,2014, jugantor)
6.8 Consumers are not so critical mass
Complaining to DSCC standing committee is a process by which market
transference can be ensured beside this the officer of Social
Service assigned to DSCC is another agent to complain to. This
complaining mechanism is also suggested by ARB system of market
54
monitoring. But response from respondents gave another message. Most
of the respondents thought complaining to DSCC authority is
absolutely difficult.
Even people seem not organized as same as much previous study showed
that consumers throughout the world are generally less organized
than other professional organization. As consumers are from
different walks of society so coherent among them is less visible.
Our research translated the same thing in this issue. Only single
person attended demonstration, human chain seeking consumers’ right
or protesting market irregularities. The respondents who didn’t
participate such kind of awareness type of programs showed some good
reasons not to be there. No link with consumer right related
organization, thing it doesn’t work, no need for that, no free time
all these were prime reasons not to attend consumers’ right related
program. So it gave clear message that consumers are not so critical
mass and unorganized consumers may be the underlying reason.
Another report says though consumers’ right protection act was
enacted since 2010 but only 109 complains were filled till November
2014. (Jugantor, 12 November, 2014)
6.9 Sellers fear of this punishment more than buyers
As for fear of fine, crocking commodities, damaging goods which
means huge loss to capital sellers are comparatively more aware than
buyers. We observed 9 sellers in three markets. Interestingly 6
shops were demonstrating their price chart in front of their shop
(individual price chart also hanged beside main chart stand).The
reasons they showed were to show update, inform buyers, avoid
hassle, avoid punish. The latter two translate sellers’ fear about
55
uncertainty.
6.10 Sellers know the system but not know who convey the operation
Though most of the sellers are well aware of that there is a system
of market monitoring by DSCC authority they don’t know who actually
convey that operation. Was that by district magistrate, TCB,
officials from ministry of commerce in the form of mobile court or
DSCC itself? So it significantly means that there is a communication
gap between stakeholders and authorities. Both consumers and sellers
are ignored in terms of informing the agents of operation or extent
of punishment. So, this is kind of one way communication.
6.11 Price- chart itself is not fair: can’t predict price of all
category-goods
While interviewing with a seller about the fairness of setting
market price by DSCC a seller said it is not fair. Because this
price is normally set at mid-day while whole day is still left. At
the end of the day market price may fall as equilibrium. Even
quality goods may have more value for money. So, in this sense it
can be concluded here that DSCC price chart can’t go beyond
limitation. It gives an average price just like a shirt forced to
fit all.
6.12 Syndicate is responsible for price/market manipulation?
Report says mainly syndicate works behind the camera. (Dainik
Ajkaler Khobor, 29 June, 2014). In most of the cases syndicate
established out of intention for making huge profit and black
market.
6.13 Implication for Policy/future study
56
The research found interesting results regarding the relationship b
etween the extent of public awarness, punishment, monitoring,exposure
of price chart and effectiveness of DSCC market monitoring.
Nevertheless, this research has some inadequacy which should be
taken cognizance. The results of this study should be interpreted w
ith caution due to those weak
points. Firstly, only three market under DSCC jurisdiction when
other 75 markets are also under it.
.The selected three sample markets are situated in campus area where
most of the consumers are well educated and aware of market matters.
Therefore, the results of the study cannot be generalized .
Secondly, this study is completely based on the present position and
situation of the respondents
regarding some limited distinct factors. It did not consider the pa
st position and situation of the
respondent and their future expectations about this experience.
Thirdly, the sample size is too small to draw any kind of overall
generalization. Although, the
data was based on 45+9 respondents from 3 markets. A smal
l sample size could affect the
statistical power and precision of the model’s parameter estimates
as well as the indices of the
overall model fit (Vermeeren et al 2011). In spite of this, this s
tudy appears to have significant
explanatory potential, and the relationships with the framework corr
espond with rational theories
and literature explanations. Therefore, this problem does not appear
to be serious.
57
In spite of the aforementioned gaps, the research extends current kn
owledge in at various ways,
and does provide a snapshot picture of awarness level of consu
mers going to the
DSCC
kitchen . This study is an addition to earlier researc
hers’ efforts in
understanding the relationship of public awarness, punishment,
monitoring frequency, displaying price chart with the effectiveness
of DSCC kitchen market monitoring.
Statistically significant correlation results are indicatives of th
e impact of
all six variables' contribution towards effectiveness & influence of
DSCC bazaar monitoring.
Since no data exists on effectiveness & influence of DSCC bazaar
monitoring in other research,
future in-depth research of this may assist policy formulation and
implementation on all levels to
be aware of the status of effectiveness and allow them to pro-
actively put mechanisms in place
to enhance the effectiveness
and ultimatelyimprove service delivery.
This research examined the present level bazaar monitoring of DSCC
three markets.
Empirical findings of this study suggest that there are inve
rse relationships prevail between
education and Overall perception regarding monitoring activities by
DSCC. It is recommended that future researcher can concentrate tofin
58
d out the cause behind this. Further analysis may reveal the reason
s for this finding, and the
future research possibilities are immense.
Specially, they can portray a comparative analysis
between campus and industrial area markets.
Additional research is thus needed to further investigate the potent
ial relationships and effect of
those variables and other extraneous variables.
Chapter 07
Recommendation & Conclusion
Hereby it can be concluded here that the findings of this research
are helping agent to translate the effectiveness of DSCC bazaar
monitoring. Now here is some recommendation out of the findings.
Firstly DSCC is lacking from its logistic and other equipment
scarcity. For example currently formalin testing machine is missing
in DSCC. FBCCI, Department of national consumer’s right protection
are now conveying this service in market. So this local government
body should be equipped with all sophisticated equipment’s. The
officers and employees should be well trained to monitor market and
test food adultering, mix of formalin in food. To steer monitoring
activities there is urgency for coordination between law enforcing
agency & DSCC. Such a way monitoring activities can be intensified.
DSCC should not fix a price fit for all commodities rather it should
provide a price range which cover foods and goods from lowest to
59
highest quality. Monitoring work should be operated at least per
week. Otherwise black market and syndicate may get room to take
breath. Punishment should be executed in public such a way all
stakeholders can be aware in future. The punished shop owner should
be informed the law and reason of his punishment. There is an
urgency of permanent bazaar committee in each market wherein
consumers can fill complain immediately. Such a way transparency can
be ensured.
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62
Appendix A: Questionnaire
Bazaar Monitoring: A study over kitchen markets of DSCC
The purpose of the research is to assess the extent and of Bazaar mo
nitoring of Dhaka
South City Corporation with a view to understand consumers’ and sell
ers’ perception and
experience. The study is being undertaken for partial fulfillment of
the requirement of
Applied Research of public administration, University of Dhaka. Data
collected through
this questionnaire will be used for research purpose only.
Group ‘10’; 8th semester, Dept of Public Administration,
University of Dhaka
Put ‘Tick’ (✓) mark or describe where necessary.
Name: ___________________ Age: ______ Gender:☐ Male ☐ Female
Professional:_______________
1. Do you know about the Bazaar monitoring system of DSCC? ☐ Yes ☐No
2. Have you ever seen price chart in market? ☐ Yes ☐ No
63
3. Is price chart updated on regular basis?
4. Do you watch expire date of commodities? ☐ Yes ☐ No
If expired product found what is your step?_________________________________________
5. Do you receive voucher against purchased commodities? Why you takevoucher?________________________________________________________________
6. Do you bargain with sellers to follow chart price? ☐ Yes ☐ No
7. What is you step if sellers claim overprice?
____________________________________________________________________
8. Have you ever exposed with DSCC campaign against malpractice in market?
☐ Yes ☐ No
If yes, when do you see it?
(a) Daily (b) weekly (c) monthly (d) during Ramadan (e) seasonally____________________________________________________________________
What kind of punishment was executed?
_____________________________________________________________________
9. ‘It is too hard to complain to DSCC market monitoring standing committee’ do youagree with the statement?
a) strongly agree b) moderate c) disagree d) strongly disagree
10. Have you ever demonstrated, participated in human-chain against marketirregularities?
64
☐ Yes ☐ No. If not why? ________________________________
11. Please indicate the extent to which you agree with the following statements by
marking with a tick on the appropriate box.
Statement completelydisagree
partiallydisagree
Neutral partiallyagree
completelyagree
Price Chartis followed
MonitoringRegularly
Punishment isenough
1= strongly disagree, 2= partially disagree, 3= neutral, 4=
partially agree, 5= strongly agree
THANK YOU FOR YOU KIND COOPERATION
Appendix BJDI subscale*
Subscales strongl
y
disagre
e
partially
agree
neutral partia
lly
agree
strongly
agree
follow price
chart
21.3% 30.1% 18% 17.34% 13%
punishment is
adequate
30.38% 30.38% 21.7% 8.68% 8.68%
Monitoring
regularly
30.38% 17.34% 13% 26% 0%
65
*Percentage may not be aggregated to 100 as all 23 respondents
didn’t answer some questions.
Appendix CData of questionnaire
Q.N
.
question Ye
s
(#
)
Ye
s
(%
)
N
o
(
#
)
No
(%
)
1 Do you
know about the Bazaar monitoring system of DSCC?
32 71
%
1
3
29
%2 Have you ever seen price chart in market? 23 51
%
2
2
49
%3 Is price chart updated on regular basis? 4 17
%
2
3
83
%4* Do you watch expire date of commodities? 29 60
%
1
0
22
%5* Do you receive voucher against purchased commodit
ies? 16 35
%
1
8
39
%6 Do you bargain with sellers to follow chart pric
e? 7 30
%
8 34
%8** Have you ever exposed with DSCC campaign against
malpractice in market?
17 37
%
2
5
55
%
66