Post on 25-Feb-2023
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2 Life Moving Forward
Congratulations To the 2014 Local Heroes Winners!
Full story, page 33
Low Speed Vehicles, High Speed Access
Lean Corner: Mapping the Value Stream
F/CMVSS 202(a)
Technician’s Corner and more!
Courtney Boyll (Moulton, AL) Local Hero Contest Winner
National Mobility Equipment Dealers Association
MOBILITYMOBILITY
MobilityAwarenessMonth.com
Bruno Independent Living Aids | 1-800-462-0664 • www.bruno.com
code: CIRCUITNMEDA0214
The Hottest Thing in Accessible Vehicle Seating.....
Just Got Hotter!Just Got Hotter!Valet® Plus with Seat Heat Option!
Toyota Tundra pictured withBruno Valet® Plus, Bruno Out-Rider®
and Clock AccessA Top
Additional Valet® Plus Options
Posture Vest Padded Hip Positioning Belt
Ultraleather™ Plus
Summer 2014 3
PresidentSam Cook
CEODave Hubbard
Layout, Editor & Creative Director
Jenna DeTrapani
Contributing WritersSam Cook
Dave Hubbard Russ Newton Kevin Durban James May Chad Blake Jud DeMott
Harry Baergen Ray Morton
Chuck Hardy
The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association.
Office located at 3327 W. Bearss Avenue, Tampa, FL 33618. For business office,
advertising and subscriptions:
Tel: 813.264.2697 Toll Free: 800.833.0427
Fax: 813.962.8970 www.nmeda.com info@nmeda.org
Subscription rates for the U.S.A and Canada: $16.50/4 issues. Back issues are available by calling the NMEDA office.
All rights are reserved under copyright laws © 2014. Media note: Permission is granted to quote or reprint from this publication. Please credit the
Circuit Breaker.
The articles published in the Circuit Breaker reflect the
opinions of their authors, not NMEDA. As such, NMEDA
neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.
SUMMER 2014 VOLUME 21, ISSUE 2 CONTENTS FEATURES
20 Association Matters - Education Opportunities for Health Professionals - Quarterly Finance Report
22 Lean Corner: Principle Two - Mapping the Value Stream - By Chuck Hardy
32 NMEDA News Brief - Allied Specialty Vehicles Names Matt Ford President of ElDorado Mobility - The Mobility Awareness Month Local Hero Winners Have Been Revealed
40 Industry Advisor - F/CMVSS 202(a) Head Restraints - Low Speed Vehicles, High Speed Access
COLUMNS
6 President’s Letter By Sam Cook
16 CEO’s Report By Dave Hubbard
36 Guidelines Group Talk By Ray Morton
44 Canada Regional Report By Russ Newton
46 Regional Reports By Your Regional Reps
ALSO
4 2014 Board of Directors
8 List of NMEDA Dealers
39 QAP Discount Program
45 2014 Canadian Board of Directors
50 Manufacturer/Associate Member Directory
55 Dates to Remember
NMEDA MISSION STATEMENT Through our diverse membership NMEDA advocates and supports excellence
in providing safe, reliable vehicles and modifications to enhance accessibility
for people with special needs.
TYPE FONT: Gotham ON THE COVER: © Jenna DeTrapani, NMEDA
NMEDA CIRCUIT BREAKER
4 NMEDA Circuit Breaker
BOARD OF DIRECTORS 2014
Sam Cook, PresidentSuperior Van & Mobility4734 Rockford Pl.Louisville, KY 40216502-447-8267 phone502-657-1930 faxscook@superiorvan.com
Mark DiRosa, Vice PresidentM.C. Mobility Systems7588 Tyler Blvd.Mentor, OH 44060800-951-6238 phone440-942-8028 faxmdirosa@mcmobilitysystems.com
Richard May, SecretaryUnited Access9389 Natural Bridge RdSt. Louis, MO 63134314-426-1010 phone314-426-1081 faxrichard@unitedaccess.com
Kevin Durban, TreasurerPerformance Mobility333 East 76th Ave.Denver, CO 80229303-288-0140 phone303-288-0366 faxkevind@performancemobility.com
Mike Bruno, Mfg. Rep.Bruno Independent Living Aids1780 Executive DriveOconomowoc, WI 53066800-882-8183 phone262-953-5502 faxmikebrunoii@bruno.com
Tim Barone, Mfg. Rep.Vantage Mobility International (VMI)5202 S. 28th Place.Phoenix, AZ 85040800-348-8267 phone602-243-9843 faxtimb@vantagemobility.com
Ron Mohr, Northern Rep.Clock Mobility6700 Clay Ave.Grand Rapids, MI 49548800-732-5625 phone616-698-9495 faxronm@clockconversions.com
James May, Southern RepFreedom Mobility Aids205 Cedar Lane Clemmons, NC 27012336-766-8520 phone815-642-4308 faxjamesmay@aol.com
Jud DeMott, Midwest Rep.Access 2 Mobility, Inc.12406 State Highway 155 SouthTyler, TX 75703877-254-5438 phone903-534-7101 faxjud@access2mobility.com
Chad Blake, Western Rep.Ability Center4797 Ruffner StreetSan Diego, CA 92111858-541-0552 phone858-541-1941 faxcblake@abilitycenter.com
Bill Siebert, Past PresidentHeartland Mobility 4815 S. 115th StreetOmaha, NE 68137402-934-7826 phonewsiebert@mchsi.com
Raj Pagadala, Associate Rep.GA Vocational Rehabilitation Agency2720 Riverside Drive, Ste 132Macon, GA 31204478-279-1885 phone770-359-3676 faxrajesh.pagadala@gvra.ga.gov
Russ Newton, Canadian PresidentHowell Ventures4850 Rt. 2 HwyUpper Kingsclear, NB E3E 1P8506-363-5289 phone800-506-6666 faxruss@suregrip-hvl.com
Summer 2014 5800.866.0004
TO LEARN MORE, GO TO:
SURE-LOK.COM/GO2
*patent pending
All operators and drivers should be concerned when a rider boards with O2. Oxygen cylinders that are hand carried, slung on a chair or placed on the vehicle floor are a liability and extremely hazardous. A sudden turn or collision can send tanks flying, resulting in impact injuries to the rider, other passengers or the driver. If the tank is compromised and flammable gas fills the vehicle compartment, everybody on board is in grave danger.
The safe and secure GO2 floor mounts to L-Track fittings when it is needed and where it is needed. It holds O2 cylinders size M2 to E keeping them visible and accessible to the passenger -- so they can breathe easy too.
BREATHE EASY
6 NMEDA Circuit Breaker
PRESIDENT’S LETTERSAM COOK (SUPERIOR VAN & MOBILITY)
The NMEDA President, Sam Cook, is the owner of Superior Van & Mobility,
which operates 9 stores in Kentucky, Indiana, Louisiana and Tennessee.
Sam has many years of experience on the Board and previously served as
Vice President. Sam believes that It is an exciting and challenging time to
be in the Mobility Industry. As dealers, we get much more accomplished
as a group than as individual dealers, which is why he feels so strongly
about the power of NMEDA. Concerns or questions for the President
may be directed to him at info@nmeda.org.
Greetings, I hope all is well. We are
coming off our 3rd National Mobil-
ity Awareness Month and our Local
Hero Contest. This year was the
most successful campaign so far, with
1425 entries and 3.9 million website
site entries. This campaign is doing
exactly what it was intended to do,
bringing awareness to our industry
and letting people know that we have
transportation solutions for people
with physical challenges. The IPR
committee will review the results
of this year’s campaign and look to
improve next year’s campaign. One
idea is to kick off the contest on May
1st, in conjunction with the kick off of
awareness month. While we have not
been as successful in getting national
media attention as we had hoped,
many dealers have had success with
local media covering the contest and
the Awareness Month. The thought
is to provide each dealer with a kit
including video footage to use with
their local media to help promote the
Awareness Month. If you have any
ideas or suggestions on this subject,
please let us know.
One unanticipated benefit has
resulted from the Local Hero Contest.
When the stories of the Local Heroes
spread, local groups and communi-
ties are raising money to purchase
vans and equipment for individual
heroes. This, again, is not only rais-
ing awareness for NMEDA, but also
helping people who really need our
services and ultimately increasing
van sales.
As I mentioned before, the Con-
ference Committee is working to
improve our Conference in 2015. We
have formed two Sub-Committees,
one is a group of larger dealers with
multiple locations and another is
made up of smaller dealers. They
will determine what dealers want and
need as far as the content that is
offered and the how the format of
the conference will be laid out.
Our VA effort is continuing in big
way. With the recent change in lead-
ership and all of the negative media
attention the VA is receiving, many
Contact Sam:
changes will undoubtedly be coming
to the VA. Our efforts over the last
couple years have positioned NMEDA
to have a seat at the table when
these changes occur. Our priorities
still include getting the Handbook
updated and having the VA list spe-
cific criteria when selecting a dealer
to do vehicle modifications.
Please send me your thoughts,
ideas, questions or concerns. I can be
reached at scook@superiorvan.com
or (502)410-1901.
---
Sam Cook, PresidentSuperior Van & Mobility4734 Rockford Pl.Louisville, KY 40216502 410-1901 phone502-657-193 faxscook@superiorvan.com
When the stories of the Local Heroes spreads, local
groups and communities are raising money to purchase vans
and equipment for individual heroes.”“
Harmar leads the way with the most innovative lifts for scooters, power chairs, and wheelchairs. Our comprehensive product line enables NMEDA dealers to meet the full range of customer needs. And, the industry’s best support is dedicated to helping dealers blaze the trail to success.
For information:call: 800-833-0478 or
visit: www.harmar.com
Trail Blazers.AL915 Mobility Bundle
AL160 Profile Scooter Lift
AL435 Axis III Inside Lift
AL500HD Universal Power Chair Lift
8 NMEDA Circuit Breaker
NMEDA DEALER MEMBERSUNITED STATES ____________________________ALABAMAQ Griffin Medical Associates
213 Chestnut Street NW Hartselle, AL 35640 256-751-13651
Q Gulf States Mobility1647 Coosa River Parkway Wetumpka, AL 36092 334-514-65901,2,3
Q MobilityWorks3747 Pine Lane SE Bessemer, AL 35022-5642 205-426-82611,3
Q Phase III Vans, Inc.2015 Eastern Blvd Montgomery, AL 36117 334-244-10111
Q Sylacauga Handicapped, Inc.1304 Talladega Hwy. Sylacauga, AL 35150 256-249-37171,2,3
Q Team Adaptive Medical, Inc.1251 Bolton’s Branch Dr. Mobile, AL 36606 251-471-1088 1,3
____________________________
ARKANSASQ Accessibility Specialties, Inc.
1920 John Barrow Rd. Little Rock, AR 72204 501-312-10001
Q Presidential Conversions2887 No. College, Suite B Fayetteville, AR 72703 479-521-84331,2,3
Q Presidential Conversions2500 Commerce Drive, Bldg. A, Suite B Jonesboro, AR 72401 870-933-72701,2
Q Siebert Mobility Inc.712 Hwy 5 N. Benton, AR 72019 501-316-24661,2
____________________________
ARIZONA Q A.D.E. Industries, Inc.
3621 S. Palo Verde Tucson, AZ 85713 520-571-7156 1
Q Ability Center23606 N. 19th Ave. Phoenix, AZ 85085 623-879-08001,3
Q Ability Center4720 N. La Cholla Blvd Tucson, AZ 85705 520-293-35961,3
Q Dignified Motors LLC3422 East Roeser, #A-102 Phoenix, AZ 85040 877-344-66861,2,3
Q Handicap Vehicle Specialists2140 W. Broadway Rd. #101 Mesa, AZ 85202 602-275-33251
Q Quality Vans1865 S. Indian Bend Road Tempe, AZ 85281 480-464-7007 1,2
____________________________
CALIFORNIAQ Ability Center
11600 Western Avenue Stanton, CA 90680 714-890-82621,2,3
Q Ability Center6550 Freeport Blvd. Suite A Sacramento, CA 95822916-392-11961,3
Q Ability Center4797 Ruffner Street San Diego, CA 92111 858-541-05521,2,3
Q Ability Center2715 Seaboard Ln. Long Beach, CA 90805 562-634-59621,2,3
Q Ability Center711 S. Allen St. San Bernardino, CA 92408 909-383-38831,2,3
Q Access Options, Inc.41545 Albrae St. Fremont, CA 94538 408-734-54381
Q Access Options, Inc.109 Lee Road Suite D Watsonville, CA 95076 831-722-68041,2,3
Q Adaptive Driving Systems3548 Empleo St. San Luis Obispo, CA 93401 805-549-79961,2,3
Q AERO MOBILITY1001 N. Weir Canyon Rd. Anaheim, CA 92807 714-973-86001,2,3
Q Better Life Mobility8130 Parkway Drive LaMesa, CA 91942 619-474-40721
Q Better Life Mobility7239 Indiana Avenue Riverside, CA 92504 951-686-3152 1
Q Classic Vans, Inc.dba Mobility Vans USA25700 Mission BL Hayward, CA 94544510-538-31501
Q Destinations Mobility2501 Florin Road Sacramento, CA 95822 916-868-67971
Q Driving Specialtiesof Sacramento2216 Cemo Circle #A Rancho Cordova, CA 95670 916-635-27651
Q Economy Medical114 Center Ave. Pacheco, CA 94553 925-671-4800 1
Q Gary E. Colle, Inc. dbaGoldenboy of San Diego12130 Dearborn Pl. Poway, CA 92064 858-748-9414 1,3
Q MobilityWorks325 N. Altadena Drive Pasadena, CA 91107 888-473-54021,3
Q MobilityWorks1245 Laurelwood Road Santa Clara, CA 95054 888-473-54021,3
Q MobilityWorks7720 Sepulveda Blvd. Van Nuys, CA 91405 888-473-54021,3
Q MobilityWorks890 Cowan Road, Suite B Burlingame, CA 94010 800-225-7361 1,3
Q MobilityWorks120 N. Diamond St. Fresno, CA 93701 800-225-7361 1,3
Q MobilityWorks3127 Fite Circle, Suite B Sacramento, CA 95827800-225-73611
Q MobilityWorks1300 Nord Avenue Chico, CA 95926800-225-73611,3
Q Sacramento VanConversions & Mobility5821 Florin Perkins Road Sacramento, CA 95828 916-381-8267 1
____________________________
COLORADO
Q Frontier Access& Mobility Systems, Inc.6540 S. College Ave. Fort Collins, CO 80525970-223-82671
Q Performance Mobility6285 Corporate Drive Colorado Springs, CO 80919719-590-14001
Q Performance Mobility9500 W. 49th Ave. C107 Wheat Ridge, CO 80033303-467-99811,2,3
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
Summer 2014 9
NMEDA DEALER MEMBERSQ Performance Mobility
333 East 76th Ave. Denver, CO 80229303-288-01401,2,3
____________________________
CONNECTICUT Q Advanced Wheels of Technology
33 Bradley Park Rd. East Granby, CT 06026 860-653-80641,2,3
Q Ride-Away104 Pitkin St. E. Hartford, CT 06108 888-RIDE-AWAY1,3
Q Wheelchair Getaways32 Stony Hill Rd. Bethel, CT 06801 203-790-9998 1,3
____________________________
DELAWARE
Q True Mobility, Inc.773 S. DuPont Hwy. New Castle, DE 19720 302-836-4110 1
____________________________
FLORIDAQ A&J Mobility
dba Mobility Express729 Cypress Village Point Ruskin, FL 33573 813-642-0322 1
Q Access by Skip LLC1731 Fern Palm Dr. 1A Edgewater, FL 32132 386-428-6677 1,3
Q Advanced Driving Systems662 Capital Cir. N.E. Tallahassee, FL 32301 850-671-2300 1,2,3
Q Advanced Vehicle Modifications2520 NW 6th Street Ocala, FL 34475 352-622-4467 1,3
Q Auto Mobility Sales5601 NW 9th Ave #203 Ft. Lauderdale, FL 33309 954-974-7028 1
Q Auto Mobility Sales1925 10th Ave. N. Unit 1 Lake Worth, FL 33461 561-586-19971,3
Q KEMPF, Inc.225 S. 78th Street Tampa, FL 33619 813-630-04091,3
Q MITS at Custom Mobility7199 Bryan Dairy Road Largo, FL 33777727-524-13001
Q Mobility America5130 Hwy 98 N. Lakeland, FL 33809 863-816-1513 1
Q Mobility Express4320 US Hwy 19 New Port Richey, FL 34652 727-849-0262 1
Q Mobility Freedom Inc.20354 U.S. Hwy 27 Clermont, FL 34715352-429-39721,3
Q Mobility Freedom, Inc.2323 N. State Street #49 Bunnell, FL 32110386-586-54951,3
Q Mobility Freedom, Inc.8203 Ulmerton Rd. Largo, FL 33771727-521-42481,3
Q Mobility Freedom, Inc.7444 Narcoossee Rd. Ste 406 Orlando, FL 32822407-674-8778 1,3
Q Mobility Styles Inc.dba Mobility Express 9300 Cortez Blvd. Weeki Wachee, FL 34613352-597-45461
Q Mobility Transportation Systems4010 E. Hillsborough Ave. Tampa, FL 33610813-246-91161,2,3
Q MobilityWorks2727 St. Johns Bluff Rd. Jacksonville, FL 32246 904-281-01111,3
Q Movin’ On Mobility342 Pike Rd. Suite #26 West Palm Beach, FL 33411 561-881-56001,3
Q Movin’ On Mobility12530 Metro Pkwy Ft. Myers, FL 33912 239-275-19001,2,3
Q Ocean Conversions & Mobility750 E Sample Rd, Bldg 1 Ste 5 Pompano Beach, FL 33064954-942-60331,2,3
Q Ocean Conversions ofFt. Myers, Inc.5751 Zip Drive Ft. Myers, FL 33905 239-936-63331,2,3
Q P&A Mobility Enterprises Inc.dba Mobility Express320 Cortez Road W Bradenton, FL 34207 941-739-55961
Q Phase III Mobility4333 Gulf Breeze Parkway Gulf Breeze, FL 32563 850-934-11251
Q Piper Medical, Mobility& Accessibility1885-B NE 149th Street North Miami, FL 33181 305-940-20301,3
Q R & M Mobility9580 Nims Lane Pensacola, FL 32534850-479-17661,2,3
Q Ride-Away8706D East Broadway Ave Tampa, FL 33619888-RIDE-AWAY1,3
Q Specialty Vehicle, Inc.685 Broad St. Pensacola, FL 32534 850-477-76451
Q Sunset Mobility8415 S.W. 129 Terrace Miami, FL 33156305-234-00711,2,3
Q Team Adaptive, Inc.1503 Foster Ave. Panama City, FL 32405850-522-0059 1
Q The Mobility Store LLCdba Mobility Express 915 N. Florida Ave. Lakeland, FL 33801863-688-3900 1
____________________________
GEORGIA
Q Adaptive Driving Solutions3027 Riverwatch Parkway Augusta, GA 30907 706-364-26881,2,3
Q Carolina Mobility Sales dbaSavannah Mobility Sales3938 Ogeechee Rd. Savannah, GA 31405912-233-10501
Q Custom Mobility Van & Lift315 Whitehead Rd. Athens, GA 30606706-353-10991,3
Q MobilityWorks1255 Kennestone Circle Ste. 100 Marietta, GA 30066 800-444-91001,3
Q Quail Country Customs731 S. Westover Blvd. Albany, GA 31707229-432-72581
Q Quail Country Customs, Inc.2635 Hwy 247 Connector Byron, GA 31008478-956-12251
Q R & R Van Lift Sales & Service2130 Sigman Road Conyers, GA 30012 770-483-07671,2,3
10 NMEDA Circuit Breaker
NMEDA DEALER MEMBERS____________________________
IOWA Q Siebert Mobility Inc.
3450 SE Miehe Drive, Suite 1 Grimes , IA 50111515-986-3010 1
Q Siebert Mobility of Iowa, LLC3554 Dolphin Dr. Iowa City, IA 52240319-351-31591,3
Q Siebert Mobility Inc.405 Coolidge St. Glenwood, IA 51534712-527-38881,2,3
Q Total Mobility2406 W. 2nd Avenue Indianola, IA 50125515-961-05751,3
____________________________
ILLINOIS
Q Custom Van Conversions& Mobility3720 Oakton St. Skokie, IL 60076 847-679-82611,2,3
Q MobilityWorks23855 W. Andrew Road Plainfield, IL 60585 888-473-54021,3
Q MobilityWorks155 E. North Ave. Villa Park, IL 60181 888-473-54021,3
Q MobilityWorks5050 Dempster Skokie, IL 60077 888-473-54021,3
Q Southern Bus and Mobility12950 Koch Lane Breese, IL 62230618-526-41311,3
Q United Access706 W. Bradley Champaign, IL 61820217-398-11881,3
Q United Access2924 N. Dirksen Parkway Springfield, IL 62702 888-706-10101,3
____________________________
INDIANA
Q ADM Mobility Solutions, Inc.8360 W. Washington St. Indianapolis, IN 46231317-481-87071,3
Q Superior Van & Mobility5410 S. Madison Ave. Indianapolis, IN 46227 855-208-22761,3
Q Superior Van & Mobility3725 W. Cleveland Rd Ste 400 South Bend, IN 46628 855-208-22761,3
Q Superior Van & Mobility3414 Interstate Drive Evansville, IN 47715 855-208-22761,3
Q Superior Van & Mobility2218 Contractors DriveFort Wayne, IN 46818 855-208-22761,3
____________________________
KANSAS
Q Banner Mobility Resources231 SE 53rd St. Ste C Topeka, KS 66609785-235-3070 1,3
Q Jay Hatfield Mobility, LLC200 S. East AvenueColumbus, KS 66725-1955 800-545-4227 1
Q Kansas Truck Equipment Co.1521 S. Tyler Road Wichita, KS 67209 316-722-4291 1
Q United Access7921 Bond Street Lenexa, KS 66214913-894-8080 1,3
____________________________
KENTUCKY Q Movin On Mobility Mid
America, LLC3301 Fern Valley Road Louisville, KY 40213 502-964-35561
Q Superior Van & Mobility1180 E. New Circle Rd. Lexington, KY 40505855-208-22761,3
Q Superior Van & Mobility4734 Rockford Pl. Louisville, KY 40216855-208-22761,2,3
Q Thomas Medical Equipment4140 Cadillac Court Louisville, KY 40213 502-459-60061
____________________________
LOUISIANA Q Crescent Vans, Inc.
2424 Hickory Ave. Metairie, LA 70003504-738-26341,3
Q Fastserv Medical Bossier1329 Driftwood Drive Bossier City, LA 71111 318-741-95861,3
Q Fastserv Medical Monroe112 Summer Lane West Monroe, LA 71291 318-396-33661,3
Q Superior Van & Mobility 12329 Industriplex Blvd.Baton Rouge, LA 70809 855-208-22761,2,3
Q Superior Van & Mobility1901 Westbank Expwy, Ste 500 Harvey, LA 70058855-208-22761
____________________________
MASSACHUSETTS Q Adaptive Mobility Equipment
1551 Fall River Ave. (Rte. 6) Seekonk, MA 02771508-336-25561,3
Q Automotive Innovations, Inc.1000 Main Street Bridgewater, MA 02324 508-697-83241,2,3
Q New England Wheels Inc.33 Manning RoadBillerica, MA 01821 978-663-97241,2,3
Q Ride-Away57 George Levin Dr. N. Attleboro, MA 02760 888-RIDE-AWAY1,3
Q Ride-Away333 Boston Prov. Hwy., Bldg. C Norwood, MA 02062 888-RIDE-AWAY1,3
____________________________
MARYLAND
Q AA Eastern Mobility, Inc.P. O. Box 415 Woodsboro, MD 21798301-845-4188 1
Q Auto Assist, Inc5002 Lehigh Rd. College Park, MD 20740301-699-2238 1
Q BEDCO Mobility6300 Falls Rd. Unit 2 Baltimore, MD 21209410-825-1440 1
Q Koons Ford of Annapolis 2540 Riva Rd. Annapolis, MD 21401410-224-2100 1,3
Q Oneness Mobility Services7701 A Penn Belt Dr. Forestville, MD 20747 866-570-66861,2,3
Q Ride Away11409 Maryland Ave. Beltsville, MD 20705 888-RIDE-AWAY1,3
Q TTI Mobility Products402 A South Brown Street Fruitland, MD 21826 800-576-43231
____________________________
MAINE Q Ride-Away
32 Lewiston Road, Unit 2B Gray, ME 04039 888-RIDE-AWAY1,3
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
Summer 2014 11
NMEDA DEALER MEMBERS____________________________
MICHIGAN Q Access Mobility Center
7620 Eastman Avenue Midland, MI 48642 989-633-61001
Q Advantage Mobility Outfitters33073 Michigan Avenue Wayne, MI 48184 734-595-44001,2,3
Q Clock Mobility587 W. Blue Star Drive Traverse City, MI 49684 231-943-98901
Q Clock Mobility6700 Clay Ave. Grand Rapids, MI 49548 800-732-56251,2,3
Q Clock Mobility5540 S. Pennsylvania Ave. Ste 11 Lansing, MI 48911-4012 517-272-44881
Q MobilityWorks1965 East Avis Madison Heights, MI 48071 888-473-54021,3
Q MobilityWorks8175 Gratiot Rd. Saginaw, MI 48609 888-473-54021,3
Q The Creative Mobility Group32217 Stephenson Hwy. Madison Heights, MI 48071 248-577-54301,3
____________________________
MINNESOTA Q Cummings Mobility
1755 W County Road C. Roseville, MN 55113651-633-78871
Q Cummings Mobility2511 West Hwy 13 Burnsville, MN 55337952-435-88891
Q Cummings MobilityConversions & Supply Inc.6540 Jansen Ave. NE Albertville, MN 55301763-497-01031,2,3
Q IMED Mobility1915 County Road C Roseville, MN 55113 651-635-06551,2,3
____________________________
MISSOURI Q D.W. Auto & Home
Mobility Specialties1208 N. Garth Ave. Columbia, MO 65203800-568-22711,2,3
Q Handicap Conversions, Inc.8200 NW 97th Terrace Kansas City, MO 64153816-471-03051,3
Q Southern Bus & Mobility, Inc.80 South Highway Dr. Valley Park, MO 63088 636-825-07001
Q United Access9389 Natural Bridge Rd St. Louis, MO 63134314-426-10101,2,3
Q United Access618 Jackson St. Columbia, MO 65203573-874-22141,3
Q United Access1389 N. Cedarbrook Springfield, MO 65802417-890-10431,3
Q United Access10232 A Rahning Road Sunset Hills, MO 63127877-503-93991
____________________________
MISSISSIPPI Q Handicapable Vans, Inc.
5516 North State Street Jackson, MS 39206601-981-00421,2,3
Q J’s Mobility Unlimited, Inc.3880 Flowood Dr. Flowood, MS 39232 601-939-21121,2,3
Q Mobility Systems, Inc.2857 Oak Grove Road Hattiesburg, MS 39402 601-264-06091,2,3
Q Team Adaptive, Inc.978 Tommy Munro Dr. Biloxi, MS 39532 228-388-57001,3
Q Total Mobility Concepts LLC1204 S. Gloster StreetTupelo, MS 38801 662-269-20681
____________________________
MONTANA
Q G & J Enterprises3353 Old Hardin Rd Billings, MT 59101 406-248-57671
____________________________
NEBRASKA
Q Heartland Mobility, LLC4815 S. 115th Street Omaha, NE 68137 402-934-7826 1,3
Q Mobility Motoring LLC14450 Meadows Blvd. Suite 2 Omaha, NE 68138 402-884-3333 1
Q Siebert Mobility, Inc.5525 L StreetOmaha, NE 68117 402-991-25551
Q Wheelchair Vans of Kohll’s12739 Q Street Omaha, NE 68137 402-408-1330 1
____________________________
NEW HAMPSHIRE Q Ride-Away
54 Wentworth Ave. Londonderry, NH 03053 888-RIDE-AWAY1,2,3
____________________________
NEW JERSEY Q Brunswick Automotive
Professionals1500 US 1 North North Brunswick, NJ 08902 732-545-63001,3
Q DriveMaster37 Daniel Road West Fairfield, NJ 07004 973-808-97091,2,3
Q Fun Truck’n Mobility255 US Hwy 46 West Saddle Brook, NJ 07663 973-546-19001,2,3
Q MobilityWorks5105 New Jersey RT-33 Farmingdale, NJ 07727 888-473-54021,3
Q MobilityWorks2303 Wallace Blvd. Cinnaminson, NJ 08077 888-473-5402 1,3
Q MobilityWorks1549 Gateway Blvd. Woodbury, NJ 08096 888-473-54021,2,3
____________________________
NEW MEXICO Q Highland Conversions LLC
417 Adams St., S.E. Albuquerque, NM 87108 505-232-86291
Q Southwest Lift Installation315 B Juan Tabo Blvd. NE Albuquerque, NM 87123 505-891-3346 1
Q United Access3825 Osuna NE Suite 1Albuquerque, NM 87109 505-884-24921,2,3
____________________________
NEVADA
Q Ability Center6001 S. Decatur Blvd. Suite N Las Vegas, NV 89118 702-434-30301,3
Q Better Life Mobility Center2100 S. Decatur Blvd. Las Vegas, NV 89102 702-876-96061,3
Q Nevada Seating & Mobility, Inc.7875 N. Virginia, Unit E Reno, NV 89506 775-887-19551
12 NMEDA Circuit Breaker
NMEDA DEALER MEMBERS____________________________
NEW YORKQ Abilities Unlimited of NY
90 E. Jefryn Blvd. Deer Park, NY 11729 800-664-84341,2,3
Q Advance Mobility847 East 43rd St. Brooklyn, NY 11210 718-253-1212 1
Q Agor Enterprises1241 Erie Blvd. W. Syracuse, NY 13204315-510-42721
Q Agor Enterprises, Inc951 Panorama Trail South Rochester, NY 14625 585-385-25561
Q Autocrafting Mobility Solutions of Rochester LLC72 Hinchey Rd Rochester, NY 14624 585-427-72201,2,3
Q Boulevard Van City2708 Niagara Falls Blvd. Wheatfield, NY 14304716-731-43351,2
Q Bussani Mobility500 Central Ave. Bethpage, NY 11714516-938-52071,2,3
Q Bussani Mobility501 Concord AvenueMamaroneck, NY 10543914-835-82671,3
Q Bussani Mobility Team - East401 E. Middle Country RoadSmithtown, NY 11787631-240-41281
Q Fenton Mobility Products1209 East Second Street Jamestown, NY 14701716-484-70141,2,3
Q GT Mobility / MV-1 of Upstate New York
1268 State Rte. 29 Greenwich, NY 12834 518-692-2241 1
Q Main Mobility9580 Main Street Clarence, NY 14031716-759-68111,2,3
Q Mobility Services, Inc.19-57 Steinway St. Astoria, NY 11105718-267-29211,2
Q MobilityWorks1615 Central Avenue Albany, NY 12205 888-473-54021,3
Q Penn York Mobility69 Main St. Binghamton, NY 13905 607-773-36221
Q Tim’s Trim, Inc.25 Bermar Pk Rochester 14624585-429-62701,2,3
____________________________
NORTH CAROLINA Q Care Solutions
110-B Edney StreetHendersonville, NC 28792 828-698-9844 1
Q Carolina Mobility Sales, LLC4025 Queen City Dr. Charlotte, NC 28208704-399-09001
Q Freedom Mobility Aids205 Cedar Lane Clemmons, NC 27012336-766-8520 1
Q Ilderton Conversion of Charlotte5518 Westpark Dr. Charlotte, NC 28217 704-523-2022 1,3
Q Ilderton Dodge/Conversion Co.701 S. Main St. High Point, NC 27260 336-841-2020 1,2,3
Q Mountain Adaptive/The Van Shop35 Dogwood Rd. Asheville, NC 28806 828-670-11111,2,3
Q Stalls Medicaldba Adaptive Vans, Inc.7980 Chapel Hill Road, Ste 101Cary, NC 27513919-233-07321
Q Van Products2521 Noblin RoadRaleigh, NC 27604919-878-71101,3
Q Van Products394A Green Meadow DriveWilmington, NC 28405910-793-56611
____________________________
OHIOQ Columbus Mobility Specialists
6330 Proprietors Rd., Suite C Worthington, OH 43085614-825-89961,2,3
Q Key Mobility Services1944 U.S. St. Rt. 68 N. Xenia, OH 45385 937-374-3226 1
Q M.C. Mobility Systems214 Valley St. Dayton, OH 45404 937-222-50011,3
Q M.C. Mobility Systems7588 Tyler Blvd Mentor, OH 44060 800-951-62381,3
Q M.C. Mobility Systems7233 Industrial Pkwy Plain City, OH 43064 800-834-83011,3
Q M.C. Mobility Systems10691 Reading Rd. Evendale, OH 45241513-469-82201,3
Q Marietta Mobility221 Pike Street Marietta, OH 45750 800-690-49501,2,3
Q MobilityWorks1020 Laskey Rd. Toledo, OH 43612888-473-54021,3
Q MobilityWorks12117 Princeton Pike Cincinnati, OH 45246888-473-54021,3
Q MobilityWorks810 Moe Dr.Akron, OH 44310 888-473-54021,2,3
____________________________
OKLAHOMAQ Handi-Cap Aids Company
730 W. Hefner Rd. Oklahoma City, OK 73114 405-842-05111,2,3
Q Handicapped VehicleServices Unlimited7215 E. 46th St. Tulsa, OK 74145 918-622-8400 1
Q Newby-Vance Mobility5632 S. Division Street Guthrie, OK 73044 405-282-21131,3
____________________________
OREGONQ MPJ Mobility
3574 Marcola Road Springfield, OR 97477541-726-40011
Q Performance Mobility4347 NW Yeon Ave. Portland, OR 97210 503-243-29401,2,3
Q Performance Mobility12905 NE Airport Way Portland, OR 97230503-564-71551,3
Q Performance Mobility1640 W. 7th Avenue Eugene, OR 97402541-393-84741
Q R & J Mobility Services, Inc.4938 Crater Lake AvenueMedford, OR 97504 541-245-48461,2
Q R & J Mobility Services, Inc.155 “E” StreetIndependence, OR 97351 503-838-55201,2,3
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
Summer 2014 13
NMEDA DEALER MEMBERS____________________________
PENNSYLVANIAQ Garnon Mobility Vehicles
1617 Peninsula Dr. Erie, PA 16505 814-833-60001,2,3
Q Keller Wheelchair Lifts197 Main St. Luzerne, PA 18709 570-288-10041,2,3
Q Keystone Coach Works4786 Library Rd. Bethel Park, PA 15102412-833-19001,2,3
Q Keystone Mobility8118 Adams Drive Hummelstown, PA 17036717-482-81401
Q M.I.T.S. Corp.11448 N. Main St. Ext. Glen Rock, PA 17327717-235-58991
Q MobilityWorks1090 Mosside Blvd. Wall, PA 15148888-473-54021,3
Q MobilityWorks925 S. Trooper Rd. Norristown, PA 19403888-473-54021,2,3
Q MobilityWorks6475 Ruch Road Bethlehem, PA 18017888-473-54021,2,3
Q Ride-Away2460 General Armistead Ave. Ste. 100-150 Norristown, PA 19403 888-RIDE-AWAY1,3
Q Total Mobility Services7917 Derry St. Suite 124 Harrisburg, PA 17111 800-558-74081,3
Q Total Mobility Services, Inc.4785 Penn Ave. Box 7 Boswell, PA 15531814-629-99351,2,3
____________________________
PUERTO RICOQ Equipos Pro Impedidos de P.R., Inc.
GPO Box 9734 Caguas, PR 00725 787-746-76671,2
____________________________
SOUTH CAROLINAQ Accessible Mobility Center
640 Congaree Rd. Greenville, SC 29607 864-315-18991,3
Q Accessible Mobility Center832 Dutch Square Blvd. Columbia, SC 29210 803-798-09991,3
Q Carolina Mobility Sales LLC3624 Fernandina Road Columbia, SC 29210803-791-77911
Q Carolina Mobility Sales LLC563 Woodruff Rd. Greenville, SC 29607704-399-09001
Q Ilderton Conversion ofCharleston LLC8550 Rivers Avenue North Charleston, SC 29406 843-576-04141,3
Q Mobility Supercenter11816 Highway 17 Bypass Murrells, SC 29576843-651-33341
____________________________
SOUTH DAKOTAQ Black Hawk Vans
3156 Haines Rd. Rapid City, SD 57701 605-342-21041,2
Q IMED Mobility200 East 1st St. Tea, SD 57064605-498-22001
____________________________
TENNESSEE
Q Apple Independence Mobility1750 Lee Seminary Rd. Cookeville, TN 38506877-528-57881
Q Apple Independence Mobility1152 Pine St. Lebanon, TN 37087931-528-57881,3
Q MobilityWorks1325 Mackey Branch Drive Chattanooga, TN 37421 888-473-54021,3
Q MobilityWorks173 Industrial Dr. Lavergne, TN 37086888-473-54021,3
Q Mountain Adaptive3309 Wayfield Drive Johnson City, TN 37601 423-283-91111,3
Q Superior Van & Mobility10640 Braden Dickey Lane Knoxville, TN 37932855-208-55761,3
Q United Access2165 Hillshire Circle Memphis, TN 38133901-888-10101,3
____________________________
TEXAS
Q Access 2 Mobility, Inc.12406 SH 155 South Tyler, TX 75703877-254-54381,3
Q Adaptive Driving Access6836 N Sam Houston Pkwy WHouston, TX 77064713-874-91001,2,3
Q Adaptive Driving Access3430 E Sam Houston Pkwy S Pasadena, TX 77505281-487-19691,2,3
Q Advanced Mobility Systems of TX2110 N. Beach Ft. Worth, TX 76111866-211-8267 1,2,3
Q Advanced Mobility Systems of TX3029 E. Meadows Blvd., A-2 Mesquite, TX 75150 866-211-82671,3
Q Advanced Mobility Systems of TX239 Commercial Drive Buda, TX 78610 512-295-3800 1,2,3
Q Alamo Mobility Inc. 6473 DeZavala Road San Antonio, TX 78249210-697-88841,2,3
Q American Lift Aids, Inc.2310 Calder Ave. Beaumont, TX 77702409-832-34001,2,3
Q American Lift Aids, Inc.2407 W. Southwest Loop 323 Tyler, TX 75701903-581-88441,2,3
Q Austin Mobility Solutions15301 North IH 35, Suite A Pflugerville, TX 78660 512-436-08201
Q Lift Aids, Inc.1500 Westpark WayEuless , TX 76040817-835-0035 1,2,3
Q Mobility Outfitters, Inc. 2601 Summit Avenue Ste 300 Plano, TX 75074972-509-5233 1
Q Open Road Mobility7411 - 82nd St. Lubbock, TX 79424 806-771-58731,2,3
Q Open Road Mobility6669 Canyon Drive Amarillo, TX 79110 806-353-27471
Q Total Mobility Services, Inc.5131 Roosevelt Ave. San Antonio, TX 78214 210-626-52131,3
Q United Access of Dallas175 E. Interstate 30 Garland, TX 75043877-503-93991,2,3
14 NMEDA Circuit Breaker
NMEDA DEALER MEMBERSQ United Access of El Paso
5044-A Doniphan Drive El Paso, TX 79932915-585-07751
____________________________
VIRGINIAQ Independent Lifestyles
4880 S. Amherst Hwy Madison Heights, VA 24572 434-846-75101
Q M.I.T.S. of VA2075 W. Main St. Waynesboro, VA 22980 540-932-76201
Q Mobility Center of VA7450 Midlothian Turnpike. North Chesterfield, VA 23225 804-231-77741,2,3
Q Mobility Plus, Inc. of Viriginia323 South College Avenue Salem, VA 24153540-389-34001,3
Q Ride-Away6059 Virginia Beach Blvd. Norfolk, VA 23502888-RIDE-AWAY1,3
Q Ride-Away232 E. Belt Blvd., #100 Richmond, VA 23224 888-RIDE-AWAY1,3
____________________________
VERMONTQ Ride-Away
5C David Drive Essex Junction, VT 05452 888-RIDE-AWAY1,3
____________________________
WASHINGTONQ Absolute Mobility Center
21704 - 87th Ave. SEWoodinville, WA 98072 425-481-65461,2,3
Q Access Mobility Systemsdba JDR Corporation 7202 Evergreen Way Everett, WA 98203425-353-65631,3
Q Goldenwest Mobility1815 E. Francis Ave.Spokane, WA 99208 509-484-38421,2,3
Q Kersey Mobility5805 West Thorpe RoadSpokane, WA 99224253-863-47441
Q Kersey Mobility Systems6015 160th Ave. E.Sumner, WA 98390253-863-47441,2,3
Q Specialty Mobility6400 W. Okanogan Ave. Kennewick, WA 99336 509-735-98201
____________________________
WISCONSINQ A & J Mobility
4125 Terminal Dr McFarland, WI 53558 608-579-15001,3
Q A & J Mobility333 Washington Street Valders, WI 54245920-775-93331,2,3
Q A & J Mobility2650 Prospect Drive Eau Claire, WI 54703715-874-66301,3
Q A & J Vans dba A & J Mobility3058 Helsan Drive Richfield, WI 53076 800-517-10241,3
Q A & J Mobility1330 Mid Valley Drive De Pere, WI 54115920-632-4882 1,3
Q Advantage Mobility& Services, LLC2833 Stanley St. Stevens Point, WI 54481715-341-27121
Q GT Mobility and Services844 Ontario Road Green Bay, WI 54311 920-491-83841,2,3
Q MobilityWorksN8 W22195 Johnson Dr Ste. 130 Waukesha, WI 53186 888-473-54021,3
____________________________
WYOMINGQ Frontier Access & Mobility
Systems, Inc.1207 E. Pershing Blvd. Cheyenne, WY 82001 307-637-7663 1
CANADA____________________________
ALBERTAQ ECO Medical
18303 107 Avenue Edmonton, AB T5S 1K4 780-483-62321
Q Shoppers - H & H Care#1-2720 - 12th St. NE Calgary, AB T2E 7N4 403-250-2200 1,2,3
Q Shoppers Home Healthcare8303-Gold Care Med 4619 - 91 Ave. N.W. Edmonton, AB T6B 2M7 780-468-4002 1,2,3
____________________________
BRITISH COLUMBIAQ Advanced Mobility Products
101-8620 Glenlyon Parkway Burnaby, BC V5J 0B6 604-293-00021
Q Can Am Mobility158 Old Vernon Rd Kelowna, BC V1X 4R2 250-491-00031,3
Q MedichairKoolenay & Boundary250 Slater Road Cranbrook, BC V1C 5C8 250-489-66001
Q Medichair Northern BC849 - 2nd Avenue Prince George, BC V2L 3A6 250-562-82801
Q PG Surg-MED Ltd1749 Lyon Street Prince George, BC V2N 1T3 250-564-22401,3
Q PG Surg-Med Ltd.4204 25th Ave. Vernon, BC V1T 1P4 250-549-72881
Q Shoppers Home Health Care1561 Hillside Avenue. Victoria, BC V8T 2C1 250-370-29841
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
Summer 2014 15
NMEDA DEALER MEMBERSQ Shoppers Home Health Care
#101 - 8289 North Fraser Way Burnaby, BC V3N 0B9 604-326-11171,3
____________________________
MANITOBAQ Northland Home
Healthcare Products865 Bradford St. Winnipeg, MB R3H 0N6 204-786-6786 1
____________________________
NEW BRUNSWICKQ Harding Medical Supplies
24 Elmwood Drive Moncton, NB E1A 3W6 506-855-5200 1
Q Shopper’s Home Healthcare535 Edinburgh Dr. Moncton, NB E1E 4E3 506-388-9679 1
____________________________
NOVA SCOTIAQ Harding Medical
3447 Kempt Rd Halifax, NS B3K 5T7 902-484-2002 1
____________________________
ONTARIOQ Access Able Healthcare, Inc.
dba Medichair Thunder Bay977 Alloy Drive Thunder Bay, ON P7B 5Z8 807-623-9110 1
Q Courtland Mobility1355 Artisans Court, Unit B Burlington, ON L7L 5Y2800-354-8138 1,2,3
Q Creative Carriage Ltd6 Ridgeview St. St. George, ON N0E 1N0519-740-4801 1,2
Q Goldline Mobility & Conversions1759 Trafalgar St. London, ON N5W 1X4519-453-04801,2,3
Q Mobility in Motion1710 Bishop Street N Cambridge, ON N1T 1T2 519-623-9930 1
Q Northend Mobility301 Aquaduct St. Welland, ON L3C 1C9 905-735-5552 1,2
Q Shoppers Home Health Care2037 Long Lake Road Sudbury, ON P3E 6J9705-560-5190 1
Q Shoppers Home Health Care1624 Howard St. Windsor, ON N8X 3T7519-252-2715 1
Q Shoppers Home Health Care2028 Dundas Street East London, ON N5V 1R2519-455-4488 1
Q Shoppers Home Health Care202 Sparks Ave. Toronto, ON M2H 2S4416-701-1351 1
Q Sparrow Hawk Industries, Ltd.675A Davenport Rd Waterloo, ON N2V 2E2519-884-42951,2,3
Q Universal Motion120 St. Regis Crescent South Toronto, ON M3J 1Y8 416-398-42551,2,3
____________________________
QUEBECCentre Auto de Duberger, Inc.2957 Blvd Pere LelievreQuebec, QC G1P 2X9 418-683-4876
Q Centre d’ Autonomie399 Ave De La Friche Dolbeau-Mistassini, QC G8L 2T3 418-276-83361,3
Q Centre de L’auto St-Lambert145 Damase-Breton St-Lambert-de-Lauzon, QC G0S 2W0866-641-04191,3
Q SMVR 2 Visions, Inc.414, boul. St-Germain Ouest Rimouski, QC G5L 3N4 418-723-9225 1,3
Q TVR Technologies, Inc.595 Lanaudiere Repentigny, QC J6A 7N1 888-919-25551,2,3
Q Van Action4870 Rue CourvalSt-Laurent, QC H4T 1L1 800-668-8705 1,2,3
____________________________
SASKATCHEWANQ Medichair Regina
3033 Saskatchewan Drive Regina, SK S4T 1H5306-584-84561,3
INTERNATIONAL____________________________
UNITED KINGDOMAdaptacar Mobility Specialists Pathfield Business Park South Malton, Devon EX363LH 01769-572785
QAP SCORECARD
TOTALS FOR MARCH - MAY 2014
TOTAL QAP MEMBERS IN GOOD STANDING:
313
Applications: 5 Initial Accreditations: 1Suspensions: 3Reinstated: 2
16 NMEDA Circuit Breaker
CEO’S REPORTDAVE HUBBARD (NMEDA CEO/EXECUTIVE DIRECTOR)
Dave took over the position of Chief Executive Officer for The National
Mobility Equipment Dealers Association (NMEDA) during the summer
of 2008. Dave’s thirty-year career includes working in Detroit in brand
marketing for automotive manufacturers as well as advertising agencies.
Concerns or questions may be directed to Dave at info@nmeda.org.
As NMEDA begins its 25th year one can’t help but look back and marvel at
how far we, as an industry, have come and how fast things change on a year to year basis. This was
never truer than it is today and
that remains NMEDA’s number one
challenge. Not only to keep up
with the changes but to enlist our
business leaders to help shape and
mold our industry environment in
order to provide a solid platform
for the growth and prosperity of all
our members.
The Conference Committee is
deep into the process of taking a
hard look at the way we present
the National Conference in terms
of the types of workshops offered,
speakers, how to provide a richer
conference experience relative to
improving your businesses and
developing maximum take home
value. To find out more about the
diverse needs of our membership,
the committee has formed several
sub-committees including large
multi-point dealers, smaller single
and dual point dealer organiza-
tions and manufacturers in order
to gain a solid perspective on what
is required to improve the “real val-
ue” conference output . By “real
value” we are talking about what
attendees take away from the
event back to their businesses that
actually can help them increase
sales and service output, improve
their business and the bottom line.
Among the elements being dis-
cussed are things like sales train-
ing. Not just a workshop but po-
tentially a one or two day program
designed to provide in-depth and
detailed knowledge and tech-
niques complete with a method for
following up and tracking perfor-
mance. Manufacturer technical
training is also on the docket. At
the time of this writing, we are
talking to large and small manu-
facturers to see what might be fea-
sible. Could a major van provider
do a tech training in one and a
half days? How can we work in the
manufacturers of smaller bolt-on
type equipment? What combina-
tion would provide the best train-
ing value for our member dealers
and manufacturers? These are just
some of the questions the Con-
ference Committee is grappling
with this year. The one thing the
committee knows for sure is that
training, regardless of the type, is a
necessary cost factor for everyone
and if it can be combined with the
other benefits of the conference it
will be a win – win for everyone.
The recent resignations of VA
Secretary Shinseki and Under Sec-
retary Dr. Petzel definitely made
an impact on NMEDA’s efforts on
Capitol Hill. However, the impact of
the Congressional letters sent from
the House Committee on Veterans
Affairs to Secretary Shinseki’s of-
fice is still very much at issue. The
congressmen and woman did get
a reply from the Secretary’s Office
that was less than adequate cit-
ing that all of the rules of NHTSA
and the FMVSS were followed in
the installation of mobility equip-
ment. This, of course, is a highly
erroneous statement since FMVSS
doesn’t cover equipment per se’,
and the Government Relations
Committee has drafted drafting
a letter from the Legislators back
to the VA Prosthetics Depart-
ment accurately stating the facts
and strongly requesting that they
establish criteria for selecting mo-
bility equipment dealers to install
equipment and provide a timeline.
...This is the time of year when all of the committees review their goals and objectives, which will eventually become the foundation.”“Getting Ready for
NMEDA’s 25th Year
Summer 2014 17
In the meantime, over at the VA
Central Office, the letter flurry on
Capitol Hill seems to have spurred
some positive action on the part of
the Prosthetics Department to step
up its efforts to actually develop a
dealer selection criteria. According
to our lobbyist, Webster, Chamber-
lain and Bean, the VA Prosthetics
Department has formed an internal
group of field prosthetics person-
nel to produce a revised Automo-
tive Handbook by June or July of
this year. In addition, they have
been asking for a lot of informa-
tion from NMEDA about QAP, the
Guidelines and pricing (Average
Price Survey). These are all good
signs and we are in a semi-holding
pattern to see what is produced.
We expect to have a good idea of
what is happening by mid-summer,
and NMEDA has been assured that
we would get a look at the docu-
ment before it begins the regulatory
approval process. While all of this
seems sketchy at best, it is the best
position we have been in with re-
gard to accomplishing our goals in
recent years. Of course, we contin-
ue to plan and prepare for action in
case the effort is stalled again this
summer. If it should, we will be back
on the Capitol Hill with stronger
more poignant letters for our Leg-
islative friends to send to Secretary
Shinseki’s office. We are constantly
reminded that government affairs is
a marathon not a sprint.
National Mobility Aware-ness Month (NMAM) has concluded its third very
successful annual promotion surpassing most previous com-munication levels. In addition to
the four winners from this year’s
Local Heroes Contest, six other
people (that we know of) received
wheelchair accessible vehicles as
a direct result of having their story
posted on the contest website.
The vehicles were donated by
individuals or groups who became
aware of the entrants story posted
on the contest website and just
wanted to help. This is exactly
how an awareness campaign is
supposed to work. For what it’s
worth, all of the donated vehicles
were purchased and delivered
through NMEDA member mobility
dealers. From past experience we
know that even more of this type
of benevolent activity will occur
in future months because of our
efforts to heightened awareness
around people with disabilities and
the automotive mobility solutions
that are available to them.
Listed below are the final Local Heroes Contest communication statistics compared to last year:
• Total Local Hero Entries – 1,425
(vs 1,225 in 2013)
• Website Visitors – 3,916,933
(vs. 4,370,903)
• Unique Visitors – 1,789,136
(vs. 1,965,541)
• Page Views – 20,313,422
(vs. 13,294,588)
• Total Votes – 4,061,186
(vs. 2,363,011)
• 182 participating NMEDA
dealers (121 last year)
A hearty congratulation is due to
all of this year’s winners for par-
ticipating in the National Mobility
Awareness Month Local Heroes
Contest. Each had to collect a
minimum number of votes to be
become one of the top 10% final-
ists. The finalists’ stories were then
reviewed by a panel of healthcare
professionals for their inspirational
value: That the entry story reflects
the spirit of National Mobility
Awareness Month highlighting
the positive and uplifting aspects
of how the entrant is making the
most out of their life despite hav-
ing a disability. What makes this
person a “Local Hero” and how
have they made a positive impact
on the people around them?
The 2015 Local Heroes Contest winners are:
• Courtney Boyll (Moulton, AL)
• Linda Stearns (Oak Lawn, IL)
• Kyle Watson (Val Therese, ON)
• Antonio Dowels (Riverview, FL)
Thank you, thank you, thank you
to all of our manufacturer spon-
sors who so graciously make this
program possible through their
product donations. Thank you to
Toyota Motor Sales, USA, who this
year donated two Sienna mini-
vans, to Chrysler for donation of
a Dodge Caravan and to Mobility
Ventures for their donation of an
MV-1. A big thank you to Braun
and VMI for their contributions of
a lowered floor conversion each,
and many thanks to all those man-
ufacturers who volunteered prod-
ucts to help customize each prize
vehicle to the winners’ special
needs. We also owe a giant thank
you to the contest Judges who
waded through over 140 final-
ist stories to select four winners.
They are the unsung heroes in
this program. NMAM continues to
grow and get stronger every year.
My hat is off to all who participat-
ed to make it a success in 2014!
After a very intense year
of self-examination and
rebuilding of the program,
QAP is fast becoming the kind of
quality control program we can all
be proud to be associated with,
and that government agencies and
third party funders can depend
on for guidance in the selection
of automotive mobility suppliers.
However the heat is still on for the
next fiscal year.
18 NMEDA Circuit Breaker
In addition to our continuing efforts
to improve the quality of QAP, the
audit process and the auditor’s
education and certification, NM-
EDA is taking on the challenge of
developing an electronic (paperless)
records system. The technology has
been there for some time to auto-fill
forms and electronically distribute
them to their proper file repository,
and our members have been asking
for it. A sub-committee has been
formed to develop an RFP and a list
of qualified developers. In addition,
a development budget has been
identified for Fiscal Year (FY) 2015
(beginning July 1, 2014). Once the
system is developed and distributed
to the membership it should sig-
nificantly simplify the cumbersome
paper work associated with QAP
and our industry in general. We will
be reporting more on this important
project as things develop.
A big thank you goes out to Ad-
vanced Wheels of Technology, Inc.
for hosting a Manufacturer Service
School and CAMS-HP course this
past April in their new facility in
East Granby, CT. It’s not an easy
task put both of these programs
on back-to-back, but by all reports
it was a huge success.
Coming off a very active year,
the Education and Training Com-
mittee is launching into another
for FY-2015. Right now the plan
is to offer three manufacturer
Service Schools (MSS) in several
regions, including West, Mid-west
and Eastern parts of the country.
These schools have been filling
up each time and as long as the
membership supports the pro-
gram, NMEDA will continue to
offer them several times a year. It
is a very cost efficient way for new
technicians to obtain a number of
manufacturer training certificates
at one time in one place.
The E&T Committee is also devel-
oping new online training programs
and enlarging its Professional Busi-
ness Series program. New webinars
are on the list as well to provide
service business development and
sales training programs.
There are five CAMS-HP (Compre-
hensive Automotive Mobility Solu-
tions for Healthcare Professionals)
courses planned for this year and
to-date we still have three avail-
able for sponsorships. This is an
excellent way to get your business
in front of the Occupational Thera-
pist, Physical Therapist, Voc Rehab
personnel and even VA adminis-
trators in your market for a day of
mobility education. If you are inter-
ested in hosting a CAMS-HP event
at or near your business, contact
Pete Lucas in the NMEDA office
and get on the schedule. It’s an
outstanding way to influence the
influencers in your area.
Once again, NMEDA’s plate is full
heading into FY-2015 and we are
looking forward to another pro-
ductive year. However, it is not so
full that we cannot accommodate
additional input from our member-
ship. If you have an issue that you
think NMEDA needs to address,
please let us know by emailing
info@nmeda.org. We are here for
you and it works best when we
hear from you.
Good Selling!!!
---
20 NMEDA Circuit Breaker
ASSOCIATION MATTERS
Follow us!Facebook: Look for “National Mobility Equipment Dealers Association (NMEDA)”
Twitter: @NMEDAcom (http://twitter.com/#!/NMEDAcom)
We are pleased to offer sev-eral continuing education courses for healthcare pro-
fessionals, rehabilitation professionals, case managers, and others interested in helping consumers obtain appropri-ate personal mobility solutions. These
have been approved by ADED, AOTA,
AKTA, RESNA, CCMS and several state
PT associations for continuing educa-
tion credit.
Benefits of these programs include:
• Useful info and live demos of
automotive mobility solutions
for your clients.
• CEU’s at NO COST to you!
• Networking opportunities with
other healthcare and mobility
professionals.
• FREE LUNCH (or breakfast or
snack at some locations)
Comprehensive Automotive Mobility Solutions for Healthcare Professionals – 1.5 hour Lunch & Learn
This 1.5 hour Lunch & Learn course is a
brief introduction to topics pertaining to
personal automotive mobility solutions.
It will assist the allied health care prac-
titioner in understanding and advocat-
ing for individuals seeking automotive
vehicle modification solutions, while
also teaching practitioners about the
unique process involved in evaluating
and purchasing appropriate automotive
options.
Credit: 1.0 CEU Fee: FREE
Comprehensive Automotive Mobil-ity Solutions for Healthcare Profes-sionals – 7 hour course
This continuing education course
contains a range of topics pertain-
ing to personal automotive mobility
solutions. It will assist the allied health
care practitioner in understanding and
advocating for individuals seeking
automotive vehicle modification solu-
tions, while also teaching practitioners
about the unique process involved in
evaluating, selecting and purchasing
appropriate automotive options.
Credit: 7.0 CEU’s Fee: FREE
Conducting Wheelchair Transporta-tion Assessments (CWTA)
This 1.5 hour Lunch & Learn course is
a brief introduction to topics pertain-
ing to personal automotive mobility
solutions. These include an overview
of mobility devices, occupied and un-
occupied wheelchair transportation
and relevant standards and guide-
lines. It will assist the allied health
care practitioner, durable medical
equipment provider, and others to un-
derstanding and advocating for individ-
uals seeking automotive vehicle modi-
fication solutions, while also teaching
practitioners about the unique process
involved in evaluating and purchasing
appropriate automotive options.
Credit: 1.0 CEU Fee: FREE
NMEDA QAP 1-2-3 Online Training
The participant will gain an introduction
to best practice safety guidelines and
operational procedures for the auto-
motive mobility equipment industry as
regulated by the NMEDA Quality Assur-
ance Program. This three part course
will be useful for Driver Rehabilitation
Specialists who collaborate and work
closely with NMEDA QAP Dealers.
Credit: 3.0 CEU’s NMEDA Members: FREE ADED Members: $20.00 Non-Members: $30.00
To obtain more information or to register for these courses:
1-866-948-8341
nmeda.com/professional-training/
Education Opportunities for Health ProfessionalsBy Pete Lucas
Summer 2014 21
NMEDA Third Quarter Finance Report
Shown to the left are the 3rd Quarter Balance Sheet and the Quarterly Income and Expense Report for the
2014 Fiscal Year beginning July 1, 2013. The quarterly finances have been reviewed by both the Finance Committee and the Board.
Income and expenses are in line with expec-
tations at this time of the year. Marketing is
higher as an expense item due to the produc-
tion aspects of the National Mobility Aware-
ness Month Promotion, but are expected to
balance out at the end of fourth quarter.
If you have any questions regarding these
figures please contact Dave Hubbard in the
NMEDA office at 800-833-0427 or send an
email to info@nmeda.org.
Kevin Durban
NMEDA Treasurer
George W. Hicks, P.E. Traffic Accident Reconstructionist Modified Rehab Vehicle Inspector
4345 Teal Road 734.279.9345 tel Petersburg, MI 49270-9304 734.279.1788 faxwww.ingeniumservices.com gwhicks@umich.edu
22 NMEDA Circuit Breaker
There are five guiding principles in a Lean enterprise, they are:
1. Defining Customer Value
2. Mapping the Value Stream
3. Creating Flow
4. Establishing Pull
5. Pursuit of Perfection
In the last Circuit Breaker we talked about the first principle ‘Defining Customer Value’ and in this article
we are going to talk about the second principle ‘Mapping the Value Stream’. So just what is mapping the value
stream and what does it mean to me, a
mobility dealer? To help illustrate how
a dealer goes about mapping the value
stream we are going to use the exam-
ple from the last article for a mobility
dealer installing a set of hand controls.
In that example, and understanding
that the process may be different for
each dealer, we identified the process
flow for installing a set of hand controls
as the following:
1. Sales writes the order and
completes the order sheet.
2. Procurement orders the
hand control.
3. The hand control is received
at the dealer location.
4. The material goes through
incoming inspection.
5. The packing list is signed and
sent back to accounting.
6. The hand control is delivered
to the installing technician.
7. A work order is generated.
8. The technician installs the
hand control.
9. The final inspection paperwork
is completed.
10. The hand control is road tested.
11. The customer comes in for the
final fitting and training.
12. The technician installs the QAP
Label and completes the work
order.
13. The label log is updated.
14. The order is closed and sent
to billing.
In this process flow there are four-
teen (14) steps, each of which play
a part in delivering a vehicle to the
customer with fitted and tested
hand controls. But if you recall from
the last article on defining customer
value, not all process steps may be
as important to the customer. After
all, what did the customer order?
They ordered a set of hand con-
trols to be installed in their vehicle.
Seems pretty simple right? But look
at all those fourteen (14) steps, while
each one is important to the dealer,
from the customer’s eyes or perspec-
tive, they may not all be so important.
Meaning, the customer understands
there are ‘things’ the dealer needs to
‘do’ to provide them with what they
want. But ‘how’ the dealer goes about
these things, the customer doesn’t
really care so much about, so long as
they receive their vehicle with property
fitted and functional hand controls.
Let me use another example to help
explain this point as I can hear some
of you out there yelling ‘what do you
mean it’s not important?’ ‘What do
you mean the customer doesn’t re-
ally care?”. Let’s take the example of
ordering a coffee with vanilla cream
and sugar. In this example, what the
customer is willing to pay for is a cof-
fee with vanilla cream and sugar, and
one that tastes good! Right? Does the
customer care that the attendants had
to punch a clock when they arrived to
work? Or that they are wearing their
LEAN CORNER (W/ CHUCK HARDY)
The customer understands there are ‘things’ the
dealer needs to ‘do’ to provide them with what they
want. But ‘how’ the dealer goes about these things
the customer doesn’t really care so much about...”
“
Principle Two - “Mapping the Value Stream”
Summer 2014 23
name badge in just the right place? Or
that the owner had to order the right
vanilla cream? And that earlier in the
week, the supplier was out of stock and
the owner had to pay extra to have the
right product expedited so that your
coffee would taste just right? No.. Why?
Because all of these ‘things’ you as the
customer expect the coffee shop to do.
In fact you most likely love their coffee,
and as long as you can go there, pay
them and get that coffee just like you
want it, you don’t care what they had to
‘do’ to make it happen. You paid for a
coffee with vanilla cream and sugar.
So when we talk about customer value,
we are not saying or denying there are
‘things’ that must happen to deliver
your product the way you want it.
What we are saying is that from the
customer’s perspective, what they are
willing to pay for is the cup of coffee
with vanilla cream and sugar. And in
the case of the mobility dealer exam-
ple, the customer is willing to pay for a
working set of hand controls installed
in their vehicle. Everything else ‘behind
the scenes’ they are not paying for,
it’s not a part of the product they are
receiving. Are you with me so far?
OK, so now that we understand what
we mean when we say “Value”, we can
look at the process to install the hand
control. The whole process from point
of order to point of delivery. We are
now going to assign each process step
under one of these three categories:
Value Added – meaning the cus-
tomer is willing to pay for it. It is the
physical part of what they are taking
delivery of, what they paid for.
Non-Value Added (NVA) – mean-
ing it is not a part of the customer’s
product and not something the cus-
tomer is willing to (or has paid) for.
Non-Value Added but Required (NVA-R) – this is a special category
that is used for process steps that
the customer is not willing to pay
for, but they are required by some
local, federal, state, or other man-
date. Examples can be a weight
analysis required by the QAP
Rules, or the recording of a label
number in the label log.
Now that we know how to assign the customer value to each process step, let’s
do it for all of the fourteen (14) steps of installing a hand control. While you read through this, read
the process step first and then imag-
ine in your mind what you think the
customer value will be. See if you
come to the same conclusion, and if
not, read the explanation to under-
stand better why it was assigned
that way.
1. Sales writes the order and completes the order sheet
Non-Value Added – The
customer doesn’t care (isn’t
willing to pay for, is not part
of the product they are taking
delivery on) or need to know
what you have to do internally
paperwork wise, they want a
vehicle with a working hand
control installed.
2. Procurement orders the hand control.
Non-Value Added – Again,
the customer could care less
about how you order the
hand control; they just want it
installed and working.
3. The hand control is received at the dealer location.
Non-Value Added – Same as
step two, the internal process-
ing and what the dealer needs
to do to obtain and receive the
product is not something the
customer is willing to pay for,
they are willing to pay for a ve-
hicle with a working hand control.
They don’t care how the dealer
makes it happen, they just want it.
4. The material goes through incoming inspection.
Non-Value Added but Required
– This operation is not important
to the customer, but is a require-
ment of the QAP. Therefore it is
not value added, but is required.
5. The packing list is signed and sent back to accounting.
Non-Value Added – You may be
starting to get the idea by now
that from a customer perspec-
tive they are willing to pay for
an installed hand control, not all
of the other program or dealer
internal processing requirements.
That is why we call this activity
non-value added.
6. The hand control is delivered to the installing technician.
Non-Value Added – Movement
or delivery of an item is not
something the customer is
willing to pay for, they will pay
for the installation and the hand
control and that is about it.
7. A work order is generated.
Non-Value Added but Required – The work order is part of the
required Customer Documenta-
tion from the Guidelines section
2. Therefore this is still non-
value added from a customer
perspective, but is required by
the QAP.
...Imagine in your mind what youthink the customer value will be.”“
24 NMEDA Circuit Breaker
LEAN CORNER (W/ CHUCK HARDY)
8. The technician installs the hand control.
Value Added – Finally!! Did any-
one know it would take this far
down in the process steps to final-
ly get to something the customer
is willing to pay for? The customer
is willing to pay for the installation
of the hand control, which is why
they came to your shop.
9. The final inspection paperwork is completed.
Non-Value Added but Required – The customer expects the
installation work is done correct-
ly, the first time, and therefore
inspecting the work performed is
no value to the customer but is
required by QAP.
10. The hand control is road tested.
Non-Value Added but Required – this one may come as a sur-
prise to many of you reading
this as you know without testing
the product, you don’t know if it
works or not. This is true, however
all inspections and tests are what
we call ‘appraisal’ activities and
technically, if the product is man-
ufactured and installed correctly
and in accordance with the manu-
facturer’s instructions, the prod-
uct will work perfectly. So testing,
just like inspections are non-value
added to the customer. Testing
is, however required by QAP and
the Guidelines and therefore is
categorized as ‘Required’.
11. The customer comes in for the final fitting and training.
Value Added – the customer
is paying for the hand control
and wants to know it will work
for them and to know how to
operate it, therefore this is
something the customer
is willing to pay for.
12. The technician installs the QAP Label and completes the work order.
Non-Value Added but Required – the QAP label is a program
requirement, but is not some-
thing the customer is willing
to pay for.
13. The label log is updated.
Non-Value Added but Required
– again, not something the
customer is willing to pay for,
they are paying for the hand
control to be installed and
working. However the label
and label log is a program
requirement.
14. The order is closed and sent to billing.
Non-Value Added - this is an
internal process, but not some-
thing the customer ordered or
is receiving, therefore is non-
value added to the customer.
Great! All of the process steps have
been agreed by the team and have
their customer value assigned,
ready to move on to mapping the
value stream. What are we trying to
accomplish by mapping it out? The an-
swer is that what we are trying to ac-
complish is what all Lean systems work
to do, that is, to eliminate waste in
the process, and by doing so increase
customer value and company profits.
Lean creates a visual workplace and a
process map is a visual diagram of the
process from which opportunities for
improvement become obvious.
The act of taking the process steps,
in our case the fourteen (14) steps
for installing a set of hand controls,
and visually mapping it out (on paper
using post it notes, or using software
such as Visio) and adding cycle times
to it, is called “Mapping the Value
Stream”. I know we didn’t talk about
cycle times until now, but as we are
looking at the process of installing
hand controls, and as that process oc-
curs over time, it is important to know
how much time is spent performing
each of the fourteen (14) steps in the
process. Once we create the map and
include the cycle times, and then cat-
egorize each step as value added or
not, we can begin to focus our efforts
on maximizing the customer value by
eliminating or decreasing the non-
value added activities.
Figure 1.
Summer 2014 25
Phew… that was a mouthful. I know for some folks
reading this that have not been exposed to mapping
a value stream, or as it is also called “Value Stream
Mapping” (VSM) and that it can sound and look
complex or intimidating. But it is not as complex
as it might seem. In figure 1 we show how we will
complete each process step ‘block’ and the underly-
ing ‘cycle time line’ which is comprised of both
‘process’ and ‘wait’ times. It should go without
saying that ‘wait time’ is considered Non-Value
Added time as waiting is one of the eight forms
of waste (remember TIM WOODS?).
Now let’s look at the entire process. Notice that we call this the “Current State” map. This is because this is what the process looks
like before we make any improvements. It is impor-
tant to document your current state before any
improvement, so that you can quantify the results
after improvement (or Kaizen). Take a look at the
example map of the value stream (figure 2) for
Acme Mobility, does it make sense to you?
All of the fourteen (14) steps are in sequential order
from left to right and the cycle time line is shown
as the (square-wave) line below the process steps.
On top of the process steps you can see on the left
where the process starts with ordering parts from
suppliers, and to the far right the ultimate delivery to
the customer. You can also see in the upper center
the interaction by Sales, Management, and Customer
Service. Which we know can vary from mobility
dealer to mobility dealer. You can also see that it says
“Current State Map”. This is because we are mapping
the as-is or current state of how hand controls are
ordered and installed.
I know that not all of you reading this have access
to such nice software tools as Visio or other process
mapping tools, remember I told you that this can also
be done with ‘post-it’ pads. In figure 3 (next page)
you can see an example of this. The point being that
anyone can do this, the reason for the post-it pads
as opposed to a chalk or white board is because the
process steps may change or move around as your
team is defining the process and it’s easier to move
post-its than it is to erase and start over each time.
In figure 3 the blue pads are the process steps, and
the green ones in-between are the wait times. Use
your imagination, the tools used are not as important
as being able to map the process.
Fig
ure
2.
26 NMEDA Circuit Breaker
same 5% to 95%. And while we are
not tackling what we are going to do
to improve the process in this article,
in figure 4 (below) we show some
typical results of applying Lean.
I would also like to point out an-
other significant difference in Lean
thinking as opposed to traditional
thinking. In traditional thinking
the operator works to improve the
installation process. In other words
the worker tries to find a better way,
a faster way of installing that hand
control. Sometimes spending count-
less hours and days to improve that
little 5% of the process. Whereas in
a Lean culture, we are looking at the
broad spectrum of the entire pro-
cess and not that we can’t improve
on that 5% installation and road test
time, but it is clear the real opportu-
nity for process improvement is not
in the installation, but in the other
95% ‘behind the scenes’ less visible
non-value added processing. That
is why Lean focuses on eliminating
waste or muda (see figure 5) and is
much more effective to the business
than traditional methods.
• There is 6 hours of true value
added activity.
• There is 131.6 hours of non-value
added activity and this includes
waiting times.
This means that in our current pro-
cess there is only 4.6% value added
activity versus 95.4% non-value
added activity. Don’t be shocked by
this. I have done a lot of value stream
maps and this is not unexpected. In
fact, the industry norm for a process
before Lean has been applied is the
I will tell you another benefit in per-
forming this exercise. Its amazing to
me, I have seen it time and time again.
When you gather all the process own-
ers (the team of people involved in the
process) to map it out, you would be
amazed at what you find. I have seen
teams uncover things like “I did not
know you did that?” and “why are we
doing that?”. People have a tendency
to come to work, do their job, and
move to the next job. When everyone
on the team gets a chance to see (visu-
ally) and hear from the other workers
how, and what they do in the process,
funny or unexpected outcomes can
occur. Not to mention it’s a great team
building exercise. I am confident if you
perform mapping the value stream at
your dealership, you will have similar
results, and probably have a ‘gotcha’
moment. It can be magic.
What did we find out by mapping the value stream of installing a hand control?
We already knew there were fourteen
(14) steps, but now we know that the
current process can be quantified by
customer value. And in our process
we calculated the following:
• The entire process currently
takes 5.7 days or 137.6 hours to
complete.
Figure 3.
...Lean focuses on eliminating waste or muda and is much more effective to the business than traditional methods.”“
Figure 4.
LEAN CORNER (W/ CHUCK HARDY)
Summer 2014 27
This completes this quarter’s article on “Mapping the Value Stream”. In this article we covered the
second principle of Lean. We learned:
• How to assign the customer value to each part
of the process including value added, non-value
added, non-value added but required, and waiting
which is categorized as non-value added.
• How to take process steps in the current ‘as-
is’ state and visually map them out using your
choice of tools or software.
• The benefits of bringing your team together to
collaborate on the development of the value
stream map.
In the next article we will continue with the third prin-
ciple of Lean “Creating Flow”. To give you a glimpse,
creating flow is the process of reviewing the current
state value stream map, identifying improvement
opportunities also known as kaizen events, and ulti-
mately creating a future state map and executing
the improvement projects. Sounds exciting, I know!
See you next quarter.
---
BECOME A DEALER TODAY!
For information and to become a dealer, contact Josh at joshb@clockconversions.com (800) 732-5625
Clock Conversions clockconversions.com
Chuck Hardy is the NMEDA Quality
Control Director and a certified
Lean Six Sigma Black Belt (LSSBB)
and Lean Practitioner. Chuck can be
reached at the NMEDA main office in
Tampa at 800.833.0427 or by email
at chuck@nmeda.org.
Figure 5.
Summer 2014 29
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32 NMEDA Circuit Breaker
NMEDA NEWS BRIEF
Ford added, “ElDorado Mobility is a
tremendous opportunity for me. The
company has a well- earned reputation
for delivering the most durable and
reliable van conversions in the indus-
try. I’m looking forward to leveraging
our quality products with our strong
dealer relationships to increase ef-
ficiency and improve the customer
experience to grow our business.”
Tyler said Ford’s arrival also al-
lows Jeff Montgomery, president of
ElDorado National- Kansas, to focus
solely on the two cutaway shuttle
bus lines manufactured at the Salina
facility. “We certainly appreciate the
effort Jeff has made inoverseeing our
mobility business. Moving forward,
however, this change will allow him to
focus 100% of his efforts on our ElDo-
rado National- Kansas and Krystal bus
products,” Tyler said. “Having Matt
join Jeff in Salina demonstrates ASV’s
commitment to strengthening these
brands in their respective markets.”
Ford arrives from The Braun Cor-
poration, a manufacturer of conver-
sion van and wheelchair lift mobility
products, where he spent more than
10 years in sales management posi-
tions, most recently as national direc-
tor of sales. In this role, he expanded
the company’s dealer network into 19
new markets over a two- year pe-
riod, a move that resulted in market
share increases. Prior to this, he held
business ownership positions at Ford
Wireless Group and Clearcall, Inc.
Ford earned his Bachelor of Arts in
business administration/economics
and is currently completing his Mas-
ter of Business Administration from
Bethel College.
ElDorado Mobility’s Amerivan, side
entry, and Mission, rear entry, minivan
conversions feature the industry’s
only stainless steel floor, an optional
power ramp and flexible seating for
family members. All minivan conver-
sions are Altoona tested and meet
or exceed applicable FMVSS/CMVSS
testing requirements.
For more information about ElDorado
Mobility conversion products, visit
www.amerivans.com or call toll free
1- 866- 392- 6300.
---
Allied Specialty Vehicles Names Matt Ford President of ElDorado Mobility
Allied Specialty Vehicles (ASV), a leading manufac-turer of motor vehicles for
commercial, fire & emergency and recreation markets, today announced that Matt Ford has been named president of ElDorado Mobility. Ford will lead the company from ASV’s
ElDorado National- Kansas manufac-
turing facility in Salina where Toyota,
Chrysler and Dodge minivans are con-
verted for wheelchair accessibility.
“We are delighted to have a person of
Matt’s caliber onboard to lead ASV’s
expanding mobility business,” said
Kent Tyler, president and CEO of ASV’s
Bus Division. “His management experi-
ence and proven sales success with
mobility products for persons with dis-
abilities is well aligned with our strate-
gies to expand our dealer network and
grow our customer base in personal
use, paratransit and taxi markets.”
I’m looking forward to leveraging our quality products with our strong dealer relationships to increase efficiency and improve the customer experience to grow our business.” “
Matt Ford, newly instated President of ElDorado National.
Summer 2014 33
“The Local Heroes Contest is such
a rewarding part of what we do at
NMEDA. Each year the awareness for
mobility challenges and solutions
continues to grow. We thank our
members, contest sponsors and the
hundreds of communities and thou-
sands of individuals who rallied this
year to make National Mobility Aware-
ness Month special once again. I also
want to personally thank the millions
who took the time to read and learn
about all of the Local Heroes in our
contest and then cast their votes,”
said Dave Hubbard, NMEDA CEO.
---
NMEDA Reveals the Deserving Winners of the 3rd Annual Local Heroes Contest National Mobility Month Results in Record Donation of Wheelchair Accessible Vehicles
On June 10, 2014, NMEDAannounced the four win-ners of the 2014 National
Mobility Awareness Month Local Heroes Contest. With 1,425 Local
Hero entries and more than four
million votes cast, the campaign
set records, making it the most
successful National Mobility Aware-
ness Month (NMAM) event to-date.
Sponsors, Toyota, Chrysler, Mobility
Ventures LLC, BraunAbility and VMI
will be providing four wheelchair
accessible vehicles and conversions.
This year, an additional 14 individuals
in communities across North America
are also receiving wheelchair acces-
sible vehicles thanks to generous
individuals and local organizations
who have either donated a vehicle or
purchased a new vehicle to contes-
tants who entered their stories in
the online contest.
The four NMAM Local Heroes are:
• Antonio Dowels (Riverview, FL)
• Courtney Boyll (Moulton, AL)
• Linda Stearns (Oak Lawn, IL)
• Kyle Watson (Val Therese,
ON, Canada)
Throughout the competition, over a
thousand individuals, caregivers,
friends and family submitted writ-
ten or video stories about overcom-
ing mobility obstacles and pursuing
goals and ambitions. “Local Hero”
entries were submitted online at
MobilityAwarenessMonth.com.
The Local Heroes Contest is sucha rewarding part of what we do at NMEDA.” -- Dave Hubbard, NMEDA CEO “
Holding the keys to their future. The ocal Heroes from left to right: Kyle Watson (Val Therese, ON, Canada), Antonio Dowels (Riverview, FL),
Linda Stearns (Oak Lawn, IL) and Courtney Boyll (Moulton, AL)
See it online!Facebook: “National Mobility Equipment Dealers Association”
Web: mobilityawarenessmonth.com/local-heroes/2014-winners/National Mobility Equipment Dealers Association
MOBILITYMOBILITY
Sam Cook (NMEDA President) and spokesperson Mike Savicki
introduce the NMAM Local Heroes segment on Daytime, June 10, 2014.
34 NMEDA Circuit Breaker
NATIONAL MOBILITY AWARENESS MONTH
Congratulations to Our Winners
View the Daytime TV Announcement at www.youtube.com/user/MobilityAwareness/videos
And It’s All Thanks to YouThe great success of National Mobility Awareness Month 2014 would not have been possible
were it not for your continued and unfaltering support. NMEDA would like to take this
opportunity to extend a big THANK YOU to all those who took part in this year’s campaign,
whether it was helping someone enter the Local Hero Contest, spreading the word, through
media efforts, or keeping life moving forward with the donation of an accessible vehicle or
conversion. NMEDA membership participation increased 50% from last year.
Winners were announced on June 10 on Daytime TV, broadcasting across 140 U.S. markets in 80
million homes. Dave Hubbard and Sam Cook from NMEDA, Joe Garnett from BraunAbility, Bill
Burris from Toyota Mobility, Ryan Zemmer and John Walsh from Mobility Ventures, and NMAM’s
National Spokesperson, Mike Savicki joined in the celebration.
National Mobility Awareness Month Changes Lives Once AgainFor the third year, National Mobility Awareness Month has made a large and lasting impact
across the nation, promoting mobility solutions and the ideal of Life Moving Forward. From
individuals to families and entire communities, millions have rallied to back the cause by
expressing their commitment across online channels, through broadcast and in print. Mobility
Awareness Month might be over, but the effect it has had on the lives of those with disabilities
continues to grow and the community support keeps pouring in.
Let the Numbers Speak for ThemselvesYour dedicated efforts to raise awareness of the mobility solutions available in your community
were successful across the board.
1,425 20 million
4 million 3.9 million
Local Hero EntriesPage Views
Votes Cast
Over
Over
Website Visitors
We enjoyed coverage on Ellen’s website and on Good Morning America’s social media profiles. To
date, we know of 12 Wheelchair Accessible Vehicles that have been donated to Local Heroes in
the promotion; more than half of them were brand new.
LINDA STEARNS from Oak Lawn, IL
ANTONIO DOWELS from Riverview, FL
COURTNEY BOYLL from Moulton, AL
KYLE & PAULA WATSON from Val Therese, Ontario
MobilityAwarenessMonth.com
Summer 2014 35
NATIONAL MOBILITY AWARENESS MONTH
Congratulations to Our Winners
View the Daytime TV Announcement at www.youtube.com/user/MobilityAwareness/videos
And It’s All Thanks to YouThe great success of National Mobility Awareness Month 2014 would not have been possible
were it not for your continued and unfaltering support. NMEDA would like to take this
opportunity to extend a big THANK YOU to all those who took part in this year’s campaign,
whether it was helping someone enter the Local Hero Contest, spreading the word, through
media efforts, or keeping life moving forward with the donation of an accessible vehicle or
conversion. NMEDA membership participation increased 50% from last year.
Winners were announced on June 10 on Daytime TV, broadcasting across 140 U.S. markets in 80
million homes. Dave Hubbard and Sam Cook from NMEDA, Joe Garnett from BraunAbility, Bill
Burris from Toyota Mobility, Ryan Zemmer and John Walsh from Mobility Ventures, and NMAM’s
National Spokesperson, Mike Savicki joined in the celebration.
National Mobility Awareness Month Changes Lives Once AgainFor the third year, National Mobility Awareness Month has made a large and lasting impact
across the nation, promoting mobility solutions and the ideal of Life Moving Forward. From
individuals to families and entire communities, millions have rallied to back the cause by
expressing their commitment across online channels, through broadcast and in print. Mobility
Awareness Month might be over, but the effect it has had on the lives of those with disabilities
continues to grow and the community support keeps pouring in.
Let the Numbers Speak for ThemselvesYour dedicated efforts to raise awareness of the mobility solutions available in your community
were successful across the board.
1,425 20 million
4 million 3.9 million
Local Hero EntriesPage Views
Votes Cast
Over
Over
Website Visitors
We enjoyed coverage on Ellen’s website and on Good Morning America’s social media profiles. To
date, we know of 12 Wheelchair Accessible Vehicles that have been donated to Local Heroes in
the promotion; more than half of them were brand new.
LINDA STEARNS from Oak Lawn, IL
ANTONIO DOWELS from Riverview, FL
COURTNEY BOYLL from Moulton, AL
KYLE & PAULA WATSON from Val Therese, Ontario
MobilityAwarenessMonth.com
36 NMEDA Circuit Breaker
GUIDELINES GROUP TALK
Purpose To outline the intended use and required function of Steering Wheel Devices.
Scope The NMEDA Guidelines are intended for use by the mobility equipment industry. NMEDA Guidelines do not
supersede Federal, State or Provincial laws and guidelines or mobility equipment manufacturers’ installation
procedures; the more stringent will prevail.
Definition: (See Appendix C)
Requirements
22.1 The type of counterbalances and steering device shall be determined by the Driver Rehabilitation
Specialist. The location of the steering device will be determined by the Driver Rehabilitation Specialist,
client and mobility equipment dealer.
22.2 The steering device or attachments and any installed counterbalances shall not interfere with client’s
ability to view any instrument panel gauge such as speedometer, fuel, etc., unless noted by the Driver
Rehabilitation Specialist and dealer.
22.3 The steering device, when installed, shall not interfere with the operation of the air bag system. If
interference with operation of the airbag cannot be avoided the airbag should be deactivated while the
steering device is in use.
22.4 Modifications to steering devices shall be authorized by the Driver Rehabilitation Specialist.
22.5 Steering devices shall be quick-release and easily removable by a non-disabled person.
*NOTE: For purposes of NMEDA High Tech / Low Tech classifications, a low tech steering device is one that is a mechanical device only with no integrated control of a secondary vehicle control function. High Tech steering devices are any steering devices that meet the requirements of a high tech device as defined in Section 7.1.
NATIONAL MOBILITY EQUIPMENT DEALERS ASSOCIATION - GUIDELINES
22 STEERING WHEEL DEVICES NMEDA Classification: Low Tech
Revised: January 19, 2012
For Use in Discussion Outlined on the Following Pages:
IntroductionThe NMEDA Guidelines are a “living document” and are updated regularly to reflect changes in the industry. To
make this living document come alive for your Service Department Team we suggest you take a single Guideline or
a section of the Guidelines and use the Discussion Question Guide below as a part of your weekly team meetings.
This cooperative-style learning exercise is in practice by some of our Dealer members. We suggest you adopt it
too and realize the benefit of a more engaged and better informed workforce.
Summer 2014 37
Definition / Meaning of Guideline (Plain English) Interpretation?
This guideline is intended to outline the proper use and required function of steer-
ing wheel devices.
For purposes of NMEDA high tech / low tech classifications, a low tech steering de-
vice is one that is a mechanical device only with no integrated control of a second-
ary vehicle control function. High tech steering devices are any steering devices
that meet the requirements of a high tech device (refer to guidelines).
All steering wheel devices shall be installed safely according to NMEDA guidelines
or federal, state, provincial law, or manufacturer’s instructions, the more stringent
will prevail. The installer must ensure that the vehicle is equipped with the proper
power options and there is specific documentation from a CDRS. Steering wheel
devices should be installed in such a manner where they will not come loose, come
out of adjustment, or interfere with any vehicle operating system physically or visu-
ally including any instrument panel gauge such as speedometer, fuel, etc., unless
noted by the Driver Rehabilitation Specialist and dealer. The steering device, when
installed, shall not interfere with the operation of the air bag system. If interfer-
ence with operation of the airbag cannot be avoided the airbag should be deacti-
vated while the steering device is in use.
The type of counterbalances and steering device shall be determined by the Driver
Rehabilitation Specialist. The location of the steering device will be determined by
the Driver Rehabilitation Specialist, client and mobility equipment dealer. Only the
type prescribed by a CDRS should be used, no changes or modifications are al-
lowed unless an amendment in writing is obtained. Steering devices shall be quick-
release and easily removable by a non-disabled person.
The client should be given instructions and any information provided by the manu-
facturer pertaining to the steering wheel device that was installed.
Benefits of Following Guideline (Economic Savings) - Give Example:• Dealership adds to their bottom line-profit and billable hours
• A great / trouble free installation can lead to referrals for more work through
your client’s networking groups
Consequences of not following Guideline (Economic) - Give Example:• Litigation-large legal expenses for dealership / owner, dealership longevity, risk
of not following guideline is not worth the reward of a few hundred dollars profit
• Dealership is not using best practices, following guidelines, may impact future
business
Benefits of following Guideline (Safety) - Give Example:• Drivers are able to steer vehicle without removing their hand from gas and
brake controls
• Safety of driver and their passengers, and all others on the road
Try This Plan:STEP-BY-STEP
GUIDE FOR SERVICE DEPARTMENT
TEAM MEETINGS---------------------------
1.
Read the Guideline(s)
out loud to your Service
Department during your
team meeting.
2.
Ask the Discussion
Questions one by one
and let your team
discuss openly.
3.
Keep your entire team
engaged and thinking by
asking open questions
that can’t be answered
with just “yes or no.”
4.
Try to act on or
implement any good
ideas your team
produces and reward
them, if appropriate.
(Continued on next page)
A Complete Discussion Guide for your Service Departent Team Meetings!
38 NMEDA Circuit Breaker
MOVINGFORWARDWITH DRIVE MASTER
37 Daniel Road West, Fairfield, NJ 07004-2521Phone: (973) 808-9709 • Fax: (973) 808-9713
E-mail: info@DriveMasterMobility.com Web: DriveMasterMobility.com
Providing Mobility for thePhysically Challenged Since 1952
INNOVATION
Experts Now! Partial Features Include...
And Much More!For additional information contact Drive-Master
Hand Controls • Reduced Effort Steering • Reduced Effort BrakingFoot Steering • Left Foot Gas Pedals • Wheelchair Lifts
Steering Devices • Backup Brakes & Steering • Horizontal SteeringComplete Van Conversions • Block Pedal Extensions
Drive-Master and IDS are changing the future of modified steering in electricsteering systems. Our product development teams have spent many hoursinvestigating various systems and methods to develop and produce a reliablemodification with a backup system. After the design and testing of severalprototype models, we developed the exclusive method to modify the electricsteering so that infinite efforts can be achieved. After this development we discovered that other driving products could be produced.• Easily connects to the CAN/LIN connector in all vehicles• Activates ALL OEM vehicle secondaries found in the OEM computer• Secondaries not in the CAN/LIN will have a wire in module• Adjustable mounts for client comfort and range of motion• Touch sensitive screen easily activates on touch with cuff, glove, or
pointer. Not heat sensitiveAll of the equipment has been fully tested, documented and passed all therequired and SAE Recommended Testing Procedures. We are proud tointroduce and display the full line along with evaluator training tools for theToyota Sienna Van and other vehicles.
Consequences of not following Guideline (Safety) - Give Example:
• Potential collision, personal injury, or even death.
This can include, but is not limited to driver,
passengers, other vehicles, pedestrians
• Drivers may not be able to steer / react in a timely
manner, could lose control of the vehicle
Discussion Questions (Weekly Training, Service Department)
• Why is it important that a steering wheel device be removable by a non-disabled driver?
• Does the installation of a steering wheel device require a Make Inoperative Exemption/Form?
• What is the advantage of a steering wheel coun-terbalance to a driver using a steering wheel device?
If you have a specific Guidelines request to be featured in the next Guidelines Group Talk, let us know!
Your comments and suggestions are also welcome. Send all inquiries and requests to info@nmeda.org.
(Continued from previous page)
Summer 2014 39
QAP DISCOUNT PROGRAM
Harmar2075 47th St.
Sarasota, FL 34234
800-833-0478
www.harmar.com
Q’Straint5553 Ravenswood Road #104
Ft. Lauderdale, FL 33312
800-987-9987 phone
www.qstraint.com
Pride Mobility Products Corp.182 Susquehanna Avenue
Exeter, PA 18643
570-655-5574 phone
www.pridemobility.com
Worldwide Mobility Products720 N. Golden Key St, Suite B6
Gilbert, AZ 85233
480-497-4692 phone
www.worldwide-mobility.com
Adaptive Driving Alliance(Requires Membership)
4218 W. Electra Lane
Glendale, AZ 85310
623-434-0722 phone
www.adamobility.com
NMEDA Thanks and recognizes these manufacturers for their participation in this voluntary discount program that enhances the benefits of the Quality Assurance Program (QAP).
*** NMEDA is unable to provide information with regard to the individual company discounts. Dealers who are
participating in the NMEDA Quality Assurance Program should contact their sales representatives from the above
companies for additional details about their discount program.
40 NMEDA Circuit Breaker
of British Columbia (ICBC) in North
Vancouver, BC, Canada.
Conveniently, most adaptive vehicle
alterers use OEM seats together with
an aftermarket base (riser) when re-
certifying vehicles altered for wheel-
chair access. Alterers usually install
the OEM seat with the assumption
that the OEM seat stands on its own,
apart from the base and seat anchor-
age, and that compliance with F/
CMVSS 202(a) “Head Restraints” stays
intact. However, the seat installation
in the altered vehicle is different from
the way the seat was installed (an-
chored) in the OEM vehicle. There-
fore, to assume that pass-through
certification applies to the OEM head
restraints means that F/CMVSS 202(a)
is certifiable, together with the seat,
apart from a vehicle.
On the other hand, if F/CMVSS 202(a)
was strictly intended to be an in-vehicle
test, this would mean that every lowered
floor alterer, every final stage manu-
facturer and every aftermarket seat
manufacturer would be faced with the
insurmountable task of re-certifying
F/CMVSS 202(a) and testing the head
restraints inside every recipient vehicle
type with the various seat and base
combinations. The following list is an
abbreviated outline of the requirements:
Head restraint dimensions and per-formance requirements
• Height at the top of each front
outboard head restraint from the
manikin H-point must be a mini-
mum 800 mm and 750 mm for all
other outboard head restraints;
• Width of each outboard head
restraint must be a minimum
170mm;
• Backset (distance between back
of head and head restraint) of
each front outboard seating posi-
tion must be a maximum 55 mm
in any adjustment;
straints,” because Canada does not
have a modifier category for titled
vehicles, as the U.S. does. This means
all modifications on vehicles after first
retail sale in good faith are not feder-
ally regulated in Canada, including
the modification of head restraints.
However, in the U.S., and in Canada,
alterers and final stage manufacturers
are not exempt from FMVSS 202(a)
“Head Restraints.” Also, alterers
and manufacturers cannot delete
the drivers seat, because under F/
CMVSS 207 “Anchorage of Seats,”
every vehicle must have a drivers seat,
which includes head restraints, and
there are no exemptions for alterers
and manufacturers. Therefore, in both
the United States and Canada, alter-
ers and manufacturers must comply
with F/CMVSS 202(a), which ap-
plies to passenger cars, MPVs, trucks
and buses with a GVWR of 4,536 kg
(10,000 Lb.) or less.
Standard 202(a) requires that every
vehicle must have a head restraint in
each front (and rear if equipped with
a head restraint) outboard designated
seating position (DSP) that complies
with all the stipulated measurements
and performance requirements. Mea-
surements are taken by using a head
restraint measurement device (HRMD)
specified in the Society of Automo-
tive Engineers (SAE) (July 1995) J826
three dimensional 50th percentile
male manikin designed by and avail-
able from the Insurance Corporation
INDUSTRY ADVISOR
F/CMVSS 202(a) Head Restraints – For Adaptive VehiclesBy Harry G. Baergen, CET
Members have recently raised some questions regard-ing certification of head
restraints for wheelchair drivers and wheelchair front passenger positions in a vehicle. These questions are also
timely with discussions taking place
within the NMEDA CRP technical com-
mittee about the test procedure for
head restraints on regular seats in al-
tered vehicles. Like other federal mo-
tor vehicle safety standards, F/CMVSS
202(a) “Head Restraints” is based on
engineering principles and may ap-
pear to be overly technical in nature.
However, there are some fundamental
obscurities in this standard that need
to be addressed and clarified for the
adaptive vehicle industry.
Background
In the United States, under 49 CFR
Part 595, modifiers are exempt from
complying with FMVSS 202(a) “Head
Restraints” if the vehicle is driven
from a wheelchair and no other seat
is provided. FMVSS 202(a) is also
exempted where a U.S. modifier
adapts a head restraint for a person
with a disability (driver impairment).
The same applies in Canada, but
in a different way. In Canada there
are no specific modifier exemptions
for CMVSS/TSD 202(a) “Head Re-
...To assume that pass-throughcertification applies to the OEM head restraints means that F/CMVSS 202(a) is certifiable, together with the seat, apart from a vehicle.
“
Summer 2014 41
the seat on a g-sled without a vehicle,
or at most on a vehicle floor mock-up.
Head restraints for wheelchair drivers
Regarding special head restraints that
are installed for a wheelchair driver,
most would be installed aftermarket
in vehicles that are already in use by
the first retail purchaser, or vehicles
that are titled, as defined in the U.S.,
and would be exempt from federal
requirements. Those wheelchair head
restraints that are installed in new
vehicles by alterers and/or manufac-
turers would be installed in addition
to those seats required by F/CMVSS
207. Thereby, according to NHTSA’s
interpretation under another standard,
FMVSS 124 “Accelerator Control” final
rule, the equipment added that does
not interfere with existing compliant
equipment is not regulated. This also
appears to be the case in Canada, but
there is nothing officially in writing.
Companies that manufacture wheel-
chair head restraints and wish to apply
federal standard 202(a) may certainly
do so, but to a limited extent. Only
parts of the standard 202(a) could
be referenced, because there is no
consistent H-point, HRMD nor SRP
on a wheelchair head restraint that is
attached to the vehicle separate from
the wheelchair. A wheelchair head re-
straint manufacturer could only make
an endorsement that the head restraint
complies with the applicable parts of
F/CMVSS 202(a) “Head Restraints.”
Conclusion
In the meantime, NMEDA will continue
in its endeavor to acquire informa-
tion from the federal governments for
further interpretation and clarification
on in-vehicle testing vs. out of vehicle
testing, and on the installation of ad-
ditional equipment, with respect to
F/C/MVSS 202(a) “Head Restraints.”
---
and held for 5.5 seconds.
• Owners manual must provide use
and operation of head restraints;
Or,
• Injury criteria for all outboard
DSP must not exceed 12o angular
rotation between head and torso
of a 50th percentile male Hybrid
III test dummy and must not ex-
ceed 500 HIC, when tested on a
g-sled at 17.3 km/h.
Interpretation
The NHTSA laboratory test procedure
allows head restraints to be tested
either dynamically or statically. The
compliance test procedure preferred
by the Office of Vehicle Safety Com-
pliance (OVSC) is the STATIC TEST in
which the head restraint must meet
specific dimensional and load carry-
ing requirements. Although, NHTSA
uses a vehicle platform for the static
test procedure, in the standard F/
CMVSS 202(a) it indicates that the
static and dimensional tests for head
restraints can be performed on the
seat itself and, based on the forces
applied, are not dependent on forces
absorbed by the seat anchorage
points, i.e., the vehicle. In the test
procedure, failure criteria refers only
to the seat, seat back or head re-
straint. This implies that most of the
dimensional and performance tests
could be performed outside of the
vehicle on a test platform.
The optional dynamic (g-sled) test
stipulated in the standard utilizes a
vehicle, but the vehicle is stripped
down to the point where it can almost
be considered a mock-up and it is se-
curely fastened to the g-sled to isolate
the seat that incorporates the head
restraint. Consequently, the weight
of the vehicle is factored into the
sled weight. Therefore, as long as any
given g-sled can produce the g-forces
required it should be acceptable to
test the head restraint together with
• Gaps between the head restraint
(lowest adjustment) and the seat
must not exceed 60 mm mea-
sured from the contact points of a
65 mm sphere at a 5 N load, or, 25
mm for movable restraints when
measured with a 25 mm cylinder;
• Energy absorption of any head
restraint must not exceed 80 g
deceleration for more 3 millisec-
onds when impacted by a semi-
spherical 65 mm head form de-
vice weighing 6.8 kg, from at least
25 mm away. This is measured by
an acceleration sensing device
specified in SAE recommended
practices J211/1 (March 1995). The
impact must be horizontal and
within 70 mm of the restraint ver-
tical centerline;• Height retention downward force
of all adjustable head restraints
when subjected to a 500 N force
at the rate of 250 N/min held for
5 minutes and applied through a
165 mm diameter, 152 mm long,
cylindrical device placed along
the length of the restraint on the
top, must meet the height reten-
tion test by returning to within 13
mm of a reference point that was
first established at a 50 N force
and the restraint must not move
downward more than 25 mm dur-
ing the initial 50 N force;
• Backset retention when tested
with a head form that must not
be displaced more than 25 mm
during the initial reference mo-
ment of 37 Nm and 102 mm dur-
ing a reference moment of 373
Nm at 187 Nm/minutes about the
H-point with the force vector on
the back pan at a height of 290
mm and then when released to
37 Nm return to within 13 mm of
the initial reference moment. The
restraint must then withstand a
reload to 890 N at 250 N/minutes
42 NMEDA Circuit Breaker
to other fully certified small vehicles
operating on city streets. Consequent-
ly, in the industry’s failure to convince
the provincial governments to make a
blanket announcement to allow LSVs
on city streets, the industry turned
to the media, providing only limited
information. This was successful to a
limited extent – for example British
Columbia now allows LSVs on certain
streets and roads – but while the LSV
industry was politicizing governments
with the help of the media, Transport
Canada was busy rewriting the LSV
definition to clarify the vast difference
between LSVs and mainstream elec-
tric vehicles. As a result, the Canadian
definition of LSV now includes that
an LSV is designed for use in traffic
controlled communities and must be
electric, while the U.S. definition still
only specifies a vehicle with a maxi-
mum speed of 25 mph (40 kph) and a
maximum GVWR of 3000 Lb.
In both countries, U.S. and Canada,
LSVs are required to meet F/CMVSS
500, which only requires the vehicles
to be equipped with basic lamps,
reflectors, parking brake, rear view
mirrors, windshield, and a seat belt,
none of which have any performance
requirements except the seat belt
itself (not the anchorage) and the
windshield as a separate component.
However, compliance with this one
standard and these minimal require-
ments allowed LSV companies to
make the true, but misleading, state-
ment that the vehicles comply with all
federal standards.
The next step taken by the LSV
industry in its endeavor to masquer-
ade LSVs on city streets as compliant
vehicles was to petition NHTSA to
create another class of vehicles called
“medium speed vehicles,” which
would reach speeds up to 35 mph,
but still NOT be required to comply
with all the safety standards that
years later. Shortly thereafter Bombar-
dier stopped manufacturing LSVs, but
it was too late, the monster had been
created (NHTSA’s words). Importing
or manufacturing small fuel-efficient
vehicles that did NOT have to comply
with most federal standards, but were
apparently capable of street use and
similar in appearance to many small
mainstream passenger cars, was a
temptation many could not resist. So
the battle began.
Many smaller LSV companies began
lobbying state and provincial govern-
ments to allow LSVs on city streets
to mix with regular traffic. As a result,
many states in many different ways
conceded to allow LSVs on restricted
streets with lower speed limits, usually
35 mph or less. Knowing that some
states and provinces did not fully
understand the purpose of LSVs, the
industry exploited this by convinc-
ing state and provincial governments
to run “pilot projects” for LSVs. Pilot
projects sometimes resulted in state
and provincial recommendations to
add safety features to the vehicles,
such as occupant protection, or to
increase the range of the electric LSVs
with alternate fuels such as hydrogen.
This not only would result in a heavier
vehicle (LSVs are allowed 3000 Lb.
maximum GVWR), but it could dis-
qualify the vehicle from the LSV defi-
nition defaulting it into the “passenger
car” class where it is required to meet
up to forty different safety standards.
This was especially true in Canada
were the LSV definition requires that
LSVs must be electric and must be
designed for use primarily in traffic
controlled areas.
In Canada, where there are only 10
provinces (the territories are too far
north for LSVs), the federal govern-
ment made a concerted effort to edu-
cate the provincial governments about
the inferior safety of LSVs compared
Low Speed Vehicles – High Speed AccessBy Harry G. Baergen, CET
Low Speed Vehicles, better know as LSVs, have been cause for irritation to United
States and Canadian federal gov-ernments since NHTSA first created the LSV class in 1998. Now, finally,
it appears that these small, speed
restricted, car wannabes have found
a functional identity in another form –
wheelchair accessible LSVs. However,
the overall LSV concept is something
few people understand, including
state, provincial, and municipal gov-
ernments, so it is necessary to first
take a brief look at the circumstances
behind the LSV saga.
LSVs evolved in the U.S. from golf
carts to golf cars to LSVs. An LSV is
one step up from a golf car, but an
LSV is sometimes referred to as a
“golf cart on steroids.” NHTSA cre-
ated the LSV class when a Quebec
based aerospace company, Bombar-
dier Inc., petitioned NHTSA to cre-
ate a new class for a small vehicle
that was a step up from a golf car,
but would NOT have to comply with
all the occupant protection, crash
worthiness and safety performance
standards that are inherent in conven-
tional vehicles. The LSV was originally
intended as a low speed, low cost,
low emissions, fuel-efficient vehicle
for retired people to make short trips
in gated communities. Doors were
optional. LSVs were also found to
be practical as maintenance vehicles
in state and provincial parks and on
university campuses. It seemed like a
good idea at the time, especially in a
setting where politicians were appar-
ently becoming more “green,” so in
1998 NHTSA granted Bombardier’s
petition and created the “low speed
vehicle” class. Canada followed two
INDUSTRY ADVISOR
Summer 2014 43
local streets in most states and in
Canada’s most western province have
become LSV usable, inadvertently
paving the way for wheelchair acces-
sible LSVs.
There are not many wheelchair ac-
cessible LSVs on the market yet. Even
among those wheelchair accessible
LSVs that are available, not all are
authentic or legal. Many of these so-
called LSVs will not comply with F/
CMVSS 500 for an absolute maximum
speed of 25 mph. However, there ap-
pears to be one or two wheelchair ac-
cessible LSVs on the horizon that fully
qualify as LSVs. They are actually
designed for the LSV intended use
and are built to comply with F/CMVSS
500 at the place of main assembly, in
countries such as U.S. and China.
NMEDA anticipates wheelchair ac-
cessible LSVs to start showing up at
exhibits and trade shows. Also, with
test proof of maximum speed and a
demonstration of compliance with F/
CMVSS 500, the NMEDA Compliance
Review Program (CRP) welcomes
manufacturers and importers of
wheelchair accessible LSVs to apply
for posting of compliant vehicles on
the NMEDA website. Considering the
questionable legalities in the manu-
facture and use of LSVs in general,
the CRP website posting may be a
particularly important tool to help
wheelchair accessible LSV buyers
make informed decisions.
---
“Designed” is considered to be the
original manufacturer’s intention (pro-
motion) of use.
For example, Global Electric Mo-
torcars (GEM) in the U.S., originally
owned by Chrysler Group, LLC, did
not promote its LSVs for use on public
streets, for liability reasons according
to a GEM lawyer. The GEM is one of
the few vehicles that obviously quali-
fies as an LSV according to the federal
governments’ intention. However,
when Polaris Industries Inc. purchased
GEM and began promoting the LSV as
“street legal,” Canada denied importa-
tion, even of the GEM.
The federal governments’ battle
against companies who are trying
to get small non-compliant cars and
trucks onto American streets and
roads, under the guise of LSV, contin-
ues. However, there is good news. It is
now beginning to appear that the LSV
class may have finally found its true
niche. The marketplace is beginning
to see quick and easy access wheel-
chair accessible LSVs that make a lot
of sense. These are small one occu-
pant, rear entry vehicles with no seats,
designed to be center driven from a
wheelchair. The wheelchair occupant
enters the rear of the vehicle through
a remote opening tailgate / ramp and
rolls directly into the driving position
- factory equipped with hand con-
trols. The driver secures the chair and
drives away within seconds. Ironically,
thanks to the dubious effort of the
former LSV industry in general, many
apply to other vehicles. The petition
to create a medium speed vehicle
class was denied in one of the stron-
gest documents ever to come out of
NHTSA. See [Federal Register Volume
73, Number 188 (Friday, Septem-
ber 26, 2008)] [Docket No. NHT-
SA-2008-0154] last two paragraphs.
In the September 2008 document,
NHTSA basically stated that it will
never allow the manufacture or impor-
tation of vehicles that are capable of
exceeding 25 mph unless the vehicles
comply with all the forty federal safe-
ty standards (painstakingly developed
since 1966) that apply to the other
mainstream vehicles operating on city
streets. Yet, the federal government
does not have any statutory role in
regulating road use, so an individual
state (or province) may allow any type
of vehicle, LSV, farm tractor, etc., com-
pliant or non-compliant, to operate
on any particular street or road within
state jurisdiction.
The LSV industry was also import-
ing small non-compliant powertrain
delete microcars and quadricycles
from Europe and small trucks from
China, vehicles that were designed to
exceed 25 mph, and then supposedly
reducing the speed in North America
to meet the definition of LSV to avoid
compliance. This worked in the U.S. where regulations allow power train
delete vehicles to be imported as
“gliders” and then the vehicles are
apparently completed in the U.S. to
meet the LSV definition. In Canada, it
was much more difficult to import a
higher speed vehicle and conceptu-
ally reduce it to an LSV, mainly for two
reasons: One, Canadian law requires
an imported vehicle to comply at
the place of main assembly, even
an incomplete vehicle, and, two, the
Canadian LSV definition now requires
the vehicle to be “designed” for areas
where regular traffic is controlled.
...It is now beginning to appear that the LSV class may have finally found its true niche. The marketplace is beginning to see quick and easy access wheelchair accessible LSVs that make a lot of sense.”
“
44 NMEDA Circuit Breaker
RUSS NEWTONRuss has been employed with Howell Ventures Ltd for 10 years. Originally a “newbie” to the Mobility Industry he found the learning curve made much smaller as a result of his NMEDA involvement. He has been part of several committees in both Canada and the USA. It was this activity that led him to want to serve in a greater capacity. We are significant benefactors of the hard work that went into beginning, growing and sustaining the Association. We have a responsibility to come along side in continuing this support. “We all need to do our part.” Concerns or questions may be directed to Russ at canada@nmeda.org.
Good news...
NMEDA QAP Guidelines and relevant documents have been translated in their entirety as
promised, for our Francophone Dealer Members. The translation
was completed late in April. Big
shout out to Jacques Bolduc, Gina
Lewis and Pierre Cote for digging
in and making this happen.
Lots of exciting events taking place
around the country. In early May,
the Canadian Occupational Therapist
Association held their annual National
Conference in Fredericton. Both pre
conference workshops offered were
based around driving. On Tuesday
the CAMS HP Course was presented
to 31 OT’s from various Canadian lo-
cations. It was a great opportunity to
“drive home” what NMEDA and all of
its programs looks like to our supply
chain partners. On Wednesday the
CarFit program was demoed. Driving
is becoming a real hot topic amongst
our Community OT group.
Bob Nunn and I had the privilege
of addressing the Ontario ADED
Chapter in early May. Several of
our agenda items were looked
upon favorably by the ADED group.
We are looking forward to excellent
collaboration in terms of how we
reinforce NMEDA Members as the
only destination for their clients.
We have some great ideas and
Bob will be leading a combined
committee of ADED and NMEDA
members in defining how we can
all pull together for mutual benefit.
The full day CAMS HP course was
also presented in Vancouver to a
sold out room of local OT’s.
Thanks to Carol Morrison and Dean
Robertson who did outstanding jobs
in delivering the CAMS course in
their local markets.
How many of you have committed to
have someone in your organization
trained to deliver the new CWTA lunch
and learn accredited event? Again,
this is the type of thing that separates
us from our competitors. You have an
ability to deliver a specialized event
and course material to our influencers
that a non NMEDA member does not.
Set yourselves apart.
Take advantage of the tools NMEDA
provides you with. Contact Pete
Lucas at NMEDA and get trained.
I wanted to remind you all that, as
of this July, RADCO will begin audit-
ing for QAP Guideline competency.
There must be someone in your
store who has taken and passed
the test for this certification.
I also wanted to mention that you
may want to look at the CarFit pro-
gram. I am not necessarily endors-
ing it as mandatory, but simply think
that for many of you the program
offers another way to set yourselves
apart from your competition. If you
believe that “Community’ is impor-
tant and forms some part of your
business model you may find value
in being able to host/offer this pro-
gram to seniors in your markets.
Enjoy the summer. You all know
how to find me, or any of your
board members for that matter.
---
CANADIAN PRESIDENT’S REPORT
As of this July, RADCO will begin auditing for QAP Guideline competency. There must be someone in your store who has taken and passed the test for this certification.”“
45 NMEDA Circuit Breaker
Une bonne nouvelle...
T el que promis, les direc-tives du PAQ de l’ANCEM ainsi que d’autres docu-
ments pertinents ont été traduits intégralement pour nos membres concessionnaires francophones. La traduction a été terminée à la
fin du mois d’avril. Un grand coup
de chapeau à Jacques Bolduc, Gina
Lewis et Pierre Côté pour leur déter-
mination et leur réussite.
Beaucoup de choses intéressantes se
passent à travers le pays. Au début
mai, l’Association canadienne des er-
gothérapeutes ont tenu leur congrès
national annuel à Fredericton. Les
deux ateliers proposés avant le con-
grès concernaient la conduite. Mardi,
le cours CAMS HP a été présenté à 31
ergothérapeutes de divers endroits
au Canada. C’était une belle occasion
pour renforcer l’image de l’ANCEM
et de tous ses programmes auprès
de nos partenaires dans la chaîne
d’approvisionnement. Mercredi,
nous avons fait la démonstration du
programme « CarFit ». La conduite
devient un sujet brûlant parmi les er-
gothérapeutes de notre communauté.
Bob Nunn et moi avons eu le priv-
ilège de nous adresser à la section
ontarienne de l’association des spé-
cialistes en réadaptation à la conduite
(« ADED ») au début mai. Plusieurs
de nos projets sont vus d’un bon oeil
par le groupe ADED. Nous antici-
pons une excellente collaboration en
vue de promouvoir les membres de
l’ANCEM comme destination unique
pour leurs clients. Nous avons de
très bonnes idées et Bob sera à la
tête d’un comité conjoint de mem-
bres ADED-ANCEM en vue de définir
comment nous pouvons travailler en-
semble à notre avantage réciproque.
Le cours CAMS HP d’une journée a
aussi été présenté à Vancouver à des
ergothérapeutes de la région dans
une salle comble.
Merci à Carol Morrison et Dean Rob-
ertson qui ont fait un travail extraor-
dinaire en donnant le cours CAMS
dans leurs régions.
Combien d’entre vous se sont en-
gagés à la formation d’un membre
de votre entreprise pour donner le
nouveau dîner-conférence CWTA
accrédité? Encore une fois, c’est le
genre de chose qui nous distingue de
la concurrence. Vous avez l’occasion
d’organiser un événement spécialisé
et de donner une formation à des
partenaires influents qu’un non-
membre n’a pas. Démarquez-vous;
profitez des outils que l’ANCEM vous
offre. Communiquez avec Pete Lucas
à l’ANCEM et suivez la formation.
Je veux rappeler à tous que dès
juillet 2014, la firme RADCO sera le
vérificateur aux fins de la compé-
tence en vertu des directives du PAQ.
Quelqu’un sur votre site doit avoir
réussi l’examen pour cette certifica-
tion.
Je veux aussi vous suggérer de jeter
un coup d’œil sur le programme
CarFit. Je ne suis pas forcément
d’avis qu’il devrait être obligatoire,
mais je crois simplement que pour
plusieurs d’entre vous, le programme
offre un autre moyen de vous dé-
marquer de vos concurrents. Si vous
croyez que la « communauté » est
importante et fait partie de votre
modèle d’entreprise, le fait de pou-
voir offrir ce programme à la clientèle
plus âgée de votre région pourrait
être un atout.
Profitez de l’été. Vous savez tous
comment me rejoindre, de même que
tous les membres de votre Conseil.
---
Je veux rappeler à tous que dès juillet 2014, la firme RADCO sera le vérificateur aux fins de la compétence en vertu des directives du PAQ. Quelqu’un sur votre site doit avoir réussi l’examen pour cette certification.”
“
Summer 2014 46
CANADA BOARD OF DIRECTORS 2014
Russ Newton, PresidentHowell Ventures
4850 Rt. 2 Hwy
Upper Kingsclear, NB E3E 1P8
506-363-5289 phone
800-506-6666 fax
russ@suregrip-hvl.com
Melody Chamberlain, SecretaryPG Surg-Med, Ltd.
1749 Lyon Street
Prince George, BC V2N 1T3
250-564-2240 phone
250-564-2243 fax
melody.chamberlain@pgsurgmed.com
Bob Nunn, TreasurerCreative Carriage Ltd.
6 Ridgeview Street
St. George, ON N0E 1N0
800-392-8403 phone
bob@creativecarriage.com
Ed Stang, Vice PresidentCan Am Mobility
258 Old Vernon Road
Kelowna, BC L6T 4K3
250-491-0003 phone
250-491-1044 fax
ed@canammobility.com
Pierre Cote, Manufacturer Rep.Van Action
4870 Rue Courval
Ville St-Laurent, QC H4T 1L1
800-668-8705 phone
800-361-1725 fax
pierrec@savaria.com
48 NMEDA Circuit Breaker
REGIONAL REPORTSWho Represents You?These representatives are your voice. If you have any concerns orissues that you need clarification on, call or email your Regional or Associate representative and they will assist you in any way they can. The representatives also write a quarterly article about things that are happening in your region. If you have any information that you would like to share with them, please feel free to contact them.
Southern RegionJames MayFreedom Mobility Aids
205 Cedar Lane
Clemmons, NC 27012
336-766-8520 phone
815-642-4308 fax
jamesmay@aol.com
States Include:Alabama, Florida, Georgia, Kentucky, Mississippi,
North Carolina, South Carolina, Tennessee,
Virginia and West Virginia
Northern RegionRon MohrClock Mobility
6700 Clay Ave.
Grand Rapids, MI 49548
800-732-5625 phone
616-698-9495 fax
ronm@clockconversions.com
States Include:Connecticut, Delaware, Indiana, Maine, Maryland,
Massachusetts, Michigan, New Hampshire, New
Jersey, New York, Ohio, Pennsylvania, Rhode
Island and Vermont.
Canada RepresentativeRuss Newton, PresidentHowell Ventures
4850 Rt. 2 Hwy
Upper Kingsclear, NB E3E 1P8
506-363-5289 phone
800-506-6666 fax
russ@suregrip-hvl.com
Midwest RegionJud DeMottAccess 2 Mobility, Inc.
12406 State Highway 155 South
Tyler, TX 75703
877-254-5438 phone
903-534-7101 fax
jud@access2mobility.com
States Include:Arkansas, Illinois, Iowa, Kansas, Louisiana,
Minnesota, Missouri, Nebraska, North Dakota,
Oklahoma, South Dakota, Texas and Wisconsin.
Western RegionChad BlakeAbility Center
4797 Ruffner Street
San Diego, CA 92111
858-541-0552 phone
858-541-1941 fax
cblake@abilitycenter.com
States Include:Alaska, Arizona, California, Colorado, Hawaii,
Idaho, Montana, Nevada, New Mexico, Oregon,
Utah, Washington and Wyoming.
Associate RepresentativeRaj Pagadala, Associate Rep.GA Vocational Rehabilitation Agency
2720 Riverside Drive, Ste 132
Macon, GA 31204
478-279-1885 phone
770-359-3676 fax
rajesh.pagadala@gvra.ga.gov
Summer 2014 49
MIDWEST REGIONAL REPORTBy Jud DeMott
DME Trends Impact NMEDA Dealers
Although the Baby Boomer bubble is driving up demand for our products, the dramatic cuts in Medicare funding over the last few years are having an inverse affect. CMS (the Centers
for Medicare and Medicaid Services) is proudly publicizing
how they have cut funding for Power Mobility Devices (PMDs)
to just 35% of its prior expenditures. We should pay attention
to this trend. DME companies are dropping like flies, Rascal
has closed its doors, and and the top three PMD manufac-
turers are shipping at a fraction of their previous levels. The
potential market for vehicle lifts, turning seating, w/c acces-
sible vehicles, and driving controls is a smaller sub-set of
those persons who have and use PMDs. As the larger set of persons owning PMDs shrinks, so does our sub-set.
When you see the hurdles that the DME companies are facing,
you will understand why our market segment looks so attrac-
tive to them. We used to avoid selling DME because we were
afraid that, by competing with DME companies, we would alien-
ate good referral sources. Wake up and look around. DMEs
are now getting into our business just to survive. They are
taking big hits in funding, so they are looking for any cash pay
products to sell. There is even a new, very aggressive acces-
sible van converter based in Fort Worth that is solely target-
ing DME companies to join their fast growing dealer network!
http://www.hmenews.com/article/wheelinit-keeps-it-simple
[To keep up with what’s going on, subscribe to HME News, HME
Business, and HomeCare Magazine. On-line editions available]
My point to this is to encourage NMEDA dealers to get into the
business of selling new and used scooters and powerchairs.
Don’t bother with Medicare or insurance; just sell them for cash.
It will...
1. Increase your bottom line, plus, there’s also good profit in
service and batteries.
2. As you advertise, you will improve your SEO, and get
your phones ringing.
3. Bring target traffic regularly into your stores
4. Help increase the number of folks who have power mo-
bility, and who may therefore, need vehicle equipment
that they will buy from us. They are our life blood.
NORTHERN REGIONAL REPORTBy Ron Mohr
Here in the Northern Region, it seemed that winter would never
end. Now that the warm weather is here and the long winter
is all but forgotten I trust that this issue of the Circuit Breaker
finds you well and that business is good for all of you.
As Jud DeMott pointed out in his article in the last issue of the
Circuit Breaker, “there’s nothing as constant as change”. There
have been many improvements and changes to the Membership
Rules and Guidelines over the past year and more are coming.
These changes are necessary due in part to ever changing regu-
lations, changes in the market place, growing pains, membership
influences and consumer demands. NMEDA works hard and
uses the Circuit Breaker, Short Circuits, webinars, membership
meetings and the annual conference to keep all of us up to date.
As the industry moves forward, our customers demand more
us as mobility dealers. When they come through the doors
of our dealerships today they; are better educated regard-
ing products that are available to them, have a better idea
of what they want, have networked with people with similar
disabilities, have a better support system, may have access to
more funding and expect superior products & service. These
high expectations require us to offer superior products, have a
deep knowledge of the products we offer and provide excel-
lent service. It requires our sales staff to be knowledgeable and
on top of their game and our technicians to be well educated
and skilled in the work they perform. Our facilities must be in
top shape, fully accessible and we must offer quality products.
NMEDA can help prepare you to meet the high demands of to-
day’s customer through sales and technician training programs
developed by the Education & Training Committee, by utiliz-
ing the information available through resources like the Circuit
Breaker/Short Circuits/Webinars/Membership meetings/Web-
site, by providing direction towards quality products through
the Compliance Review Program and by networking with
fellow dealers at our conference. You are doing a disservice to
your customers, your employees and your dealership if you are
not utilizing all of the tools available to you from NMEDA.
In closing, NMEDA lost another great member, John Kup-
she from A&J Mobility in Wisconsin earlier this year. John
was very passionate about the mobility industry, his family,
employees and his friends. He worked very hard to serve the
needs of his customers and will be missed.
As always, contact your regional representative or any other
board member with questions, comments, concerns or sug-
gestions on how NMEDA can be improved. On good way to
stay in touch with what is going on at NMEDA is to become
involved at some level. Volunteer for a committee, write an
article or attend the annual conference.
Please feel free to contact me at any time and good selling.
50 NMEDA Circuit Breaker
WESTERN REGIONAL REPORT By Chad Blake
As you read this report, we are in the middle of the year and the summer months. For most of us, this is the time of the year where business really picks up and we are all extremely busy. In an effort to be brief, here are a few items for your consideration:
1. By now, you are all aware of the NMEDA directive regarding NEW sales out of a dealer’s service-able area. Please make sure that you understand stand this clarification in the QAP policy and have the appropriate forms on hand when the situation arises. If you have any questions, please contact NMEDA.
2. I think that it would be wise to evaluate your store’s business with the Veteran’s Administra-tion. Between the contracting opportunities and the personnel changes that we are all seeing at our local VA’s, this year more than ever, we each need to focus on our individual VA strategies. We all feel honored to serve our veterans and efficiently working with our local VA’s will not only improve profitability, but also customer service to the vet-erans that we serve. Also, don’t forget – If you are having issues with VA payments, get that info to NMEDA so that the organization can help you.
In closing, I welcome all the Western Region dealers’ feedback and input regarding all NMEDA business. The only way we can continuously improve is with everyone’s help. Please don’t hesitate to contact me on my cell at 623-399-3897 or send me an email message at cblake@abilitycenter.com.
SOUTHERN REGIONAL REPORTBy Jim May
Get involved! Your NMEDA needs you.
There are always opportunities to gripe about this or
that in how any organization operates! I worked in
the non-profit sector for 20-plus years before buying
my own business 12 years ago. I am intimately familiar
with the nuts and bolts and the how and why of polity
within ANY viable successful group. The one certainty
is that you cannot please everyone.
I have been involved with the mediation committee
either as a member or as the chair for more than seven
years. It is a front row seat to why QAP is so necessary
in todays’ world. As an organization, we cannot fix “stu-
pid” … all we can do is create the professional frame-
work and metric necessary to define best practices.
In virtually every instance there is an identifiable and
preventable circumstance which led to the filing of a
grievance for Mediation. Most, if not all, are errors of
omission, not commission… no good deed goes unpun-
ished… If you know better, then DON’T DO IT.
All guidelines are a distillation of wisdom from many
hours of effort from our industry practitioners who
have seen firsthand the carnage from flying by the seat
of your pants. Long gone are the days of shade tree
mobility and adaptive equipment installs. Every techni-
cian should know the guidelines! It may be a dry read…
but safety and uniformity quantified is the only way to
ensure that our industry remains viable and relevant.
I repeat. GET INVOLVED! It requires a consistent ef-
fort and commitment. Dave Hubbard can direct you
to areas which you may be interested. Find out why
NMEDA PAC is vital for protecting and enhancing our
stature of professionalism with the VA. Find out how
you might serve on special projects to specific com-
mittees to see if you would be interested in becoming
a nominee for full time service on a particular commit-
tee. I am an independent SMALL dealer. I have always
felt appreciated and welcomed by the “big boys”…
We all bring perspective to the table. Isn’t it time you
became more involved?
Let me hear from you. I welcome your feedback.
52 NMEDA Circuit Breaker
NMEDA MANUFACTURER MEMBERSAdapt-Solutions145 Damase-Breton St-Lambert, QC G0S 2W0 866-641-0419
Adaptive Mobility Systems, Inc. 2072 N. Bibb Drive Tucker, GA 30084 770-674-0776
Alfred Bekker Ltd.Kellythorpe, Driffield East Yorkshire GB-ERY YO25 9DJ, UK 44(0) 1377-2417
Allegiant Mobility, Inc.8610 N. 32nd Street Richland, MI 49083 855-382-8364
AMF Bruns of America1500 Canton Rd. Akron, OH 44312 31 6 22 804652
AOI Electrical7988 Centerpoint Drive, Ste 400 Indianapolis, IN 46256 800-480-6680
Auto Ability 8105 Big Lake Road Clarkston , MI 48347 248-620-4200
Automobility Manufacturing Corp.1444 Lorne Street Regina, SK S4R 2K4 800-470-7067
B & D Independence 1024 Empire Street Mt.Carmel, IL 62863 618-262-7117
Braun CorporationP.O. Box 310 Winamac, IN 46996 800-843-5438
Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 262-953-5396
Chairiot Mobility Inc.6809 Indiana Avenue Riverside, CA 92506 909-519-9775
Chrysler Spec. Vehicle Sales800 Chrysler Dr. Southfield, MI 48326 800-255-9877
Conna Corp.6 Ridgeview St., P.O. Box 600 St George, ON N0E 1N0 800-591-7185
Crescent Industries191 Washington St. Auburn, ME 04210 207-777-3500
Daimler Vans USA LLC8501 Palmetto Commerce Pkwy. Ladson, SC 29456 843-695-5064
Driving Aids Development Corp. 9417 Delancy Dr. Vienna, VA 22182 703-938-6435
Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 818-782-6793
E.Z. Lock2001 Wooddale Blvd. Baton Rouge, LA 70806 225-214-4620
E-Stopp Corporation 16200 S. Garfield Avenue Paramount, CA 90423 562-602-2842
ElDorado National 1655 Wall St. Salina, KS 67402 785-827-1033
Electronic Mobility Controls26 Gabriel Dr. Augusta, ME 04330 207-512-8009
Freedman Seating 4545 W. Augusta Blvd. Chicago, IL 60651 773-524-2440
General Motors Corp.100 Renaissance Ctr. MC482-A20-B98 Detroit, MI 48265 313-667-8682
Golden Mobility & Rehab2202 Hanselman Ave. Saskatoon, SK S7L 6A4 306-242-9060
Guidosimplex SNCVia Podere S. Giusto, 29-00166 Roma, Italy 066-152-8005
Harmar Mobility2075 47th St. Sarasota, FL 34234 800-833-0478
Howell Ventures Ltd. 4850 Rt. 2 Hwy Upper Kingsclear, NB E3E 1P8 506-363-5289
Karsan USA LLC885 Second Avenue New York, NY 10017 917-337-6389
KEMPF 1245 Lakeside Dr. #3005 Sunnyvale, CA 94085 408-773-0219
Mahadev Metal WorksUnit 124, 125 - 11071 Bridgeport Rd. Richmond, BC V6X 1T3 604-270-3317
Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 506-859-8591
Manufacturing Production Services Corp.2222 W. Enterprise St. Escondido, CA 92029 800-243-4051
Midwest Auto Designs Corp.4251 Pine Creek Road Elkhart, IN 46516 574-522-4878
Mobility SVM505 Avenue of Autos Fort Wayne, IN 46804 260-434-4777
Mobility Transportation Svcs. 42000 Koppernick, #A3 Canton, MI 48187 734-453-6452
Mobility Ventures 105 N. Niles South Bend, IN 46617 770-401-2094
Nissan North America, Inc. 39001 Sunrise Drive Farmington Hills, MI 48331 248-488-4812
Nor-Cal Vans, Inc. 1300 Nord Avenue, Suite 125 Chico, CA 95926 866-892-0150
Pride Mobility Products Corp.182 Susquehanna Avenue Exeter, PA 18643 570-655-5574
Prime-Time Specialty Vehicles, Inc.56616 Elk Park Dr. Elkhart, IN 46516 574-293-9191
Q’Straint / Sure-Lok5553 Ravenswood Rd., #110 Ft. Lauderdale, FL 33312 954-986-6665
Savaria Vehicle Group2 Walker Drive Brampton, ON L6T 5E1 800-561-9600
Sidewinder Conversions & Mobility44658 Yale Road West Chilliwack, BC V2R 0G5 604-792-2082
Soderholm Mobility2044 Dillingham Blvd. Honolulu, HI 96819 808-834-1417
Toyota Motor Sales, USA, 19001 S. Western Ave. H205 Torrance, CA 90509-2714 310-468-0469
Transfer Flow, Inc. 1444 Fortress St. Chico, CA 95973 530-893-5209
Van Extras P.O. Box 725 Group 200 RR2 Winnipeg , MB R3C 2E6 204-783-8267
Vantage Mobility International 5202 S. 28th Place. Phoenix, AZ 85040 800-348-8267
Veigel North America, dba Mobility Products Design 51277 Celeste Drive Shelby Twp, MI 48315 586-843-3816
Wells-Engberg Co., Inc. 129 S. Phelps Ave., #920 Rockford, IL 61108 800-642-3628
Summer 2014 53
NMEDA ASSOCIATE MEMBERSASSOCIATES____________________________
ALASKAMelissa Gould1301 East 64th Ave. Anchorage, AK 99518 907-563-3631
____________________________
ALABAMALou Klein8933 Green Chase Drive Montgomery, AL 36117 941-726-2220
Craig Rogers3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430
____________________________
ARIZONA
Victoria Krull4218 W. Electra Lane Glendale , AZ 85310 623-434-0722
Carol Blanc, OTR/L CDRS 5130 E Wagoner Rd. Scottsdale, AZ 85254 602-239-2905
Jennifer Nordine1414 W. Broadway #218 Tempe, AZ 85282 480-449-3331
Garry Green6 Glen Oaks Prescott, AZ 86305 928-776-8633
Sue Lehew1789 W. Jefferson (930A)Phoenix, AZ 85007 602-542-3332
Tempe Mobility Katalyn Koloseike 7975 S. Autoplex Loop Tempe, AZ 85284 800-525-7142
____________________________
CALIFORNIA
Tom Matson3732 Mt. Diablo Blvd. Lafayette, CA 94549 925-299-1039
Paul CooperP.O. Box 641 Montebello, CA 90640 323-855-1502
Elizabeth Brushwyler3601 MArconi Ave. Sacramento, CA 95821 916-481-1300
Lula Capuchino 3601 MArconi Ave. Sacramento, CA 95821 916-481-1300
Robert Ludlow55 River Street Santa Cruz, CA 95060 831-475-5592
Warren Vinzant 2419 Irma Way Castro Valley, CA 94546 510-317-1775
Brian Stanton 3220 E. 59th Street Long Beach, CA 90805 562-272-7231
Penny M. Anders 1641 Borana St. San Diego, CA 92111 858-565-2437
Michael J. McCarthy 3460 Larga Avenue Los Angeles, CA 90039 866-268-8711
____________________________
COLORADO
Sarah Davidson 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218
Colleen Knoll, OTR/CDRS 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218
Maria Liliana Perez 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218
Tiffany Heck 3425 S. Clarkson Street Englewood, CO 80113 303-789-8237
Brian C. Smith 730 S. Canosa Ct. Denver, CO 80219 720-939-1211
____________________________
CONNECTICUT
Glendine Henry 25 Sigourney St., 11th Floor Hartford 06106 860-424-5543
Harry Gough 144 Fox Hill Rd. Wethersfield, CT 06109 203-237-7835
Tricia Coppola-Passariello 158 State Street Meriden, CT 06450 203-237-7835
Riva Shoshana 110 Coalpit Hill Road #D7 Danbury, CT 06810 203-733-1022
Andrew Shapiro 16 Edgewater Drive Old Greenwich, CT 06870 203-388-0999
____________________________
FLORIDA
Barry Jones 2710 Alt 19 North Palm Harbor, FL 34683 855-737-8232
Judi Hamelburg 1031 Ives Dairy Rd. Suite 228 N. Miami Beach, FL 33179 305-770-0747
Glenn Gullo 5914 Jet Port Industrial Blvc Tampa, FL 33634 813-890-8809
Lou Klein 22519 Front Beach Rd. Unit 127 Panama City Beach, FL 32413 941-726-2220
Marie Zuzek 418-8440 Montravail Circle Tampa, FL 33637 813-600-0615
Elif Olesen 4625 E. Bay Drive #222 Clearwater, FL 33764 727-535-0905
Phillip Faas 4425 63rd Circle Pinellas Park, FL 33781 727-521-2831
Stephen Sundarrao 4202 E. Fowler Ave ENB 118 Tampa, FL 33620 813-974-5346
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GEORGIA
Rajesh Pagadala 2720 Riverside Drive, Ste 132 Macon, GA 31204 478-279-1885
Michele Luther-Krug 208 Amelia Lane Peachtree City, GA 30269 678-378-5238
Dan Allison, MS OTR/L 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7763
John Anschutz 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7720
James Kennedy 2020 Peachtree Rd. NW Atlanta, GA 30309 404-367-1296
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IOWA
Bill Siebert56504 Dillen Avenue Glenwood, IA 51534 402-679-4058
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ILLINOIS
Thomas E. Cusack6476 Sioux Trail Indian Head Park, IL 60525 708-246-3022
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INDIANANancy Wylie 8245 Hartford Pike Aurora, IN 47001 812-926-4484
Carmen Palanca 1156 Ridgeview Ct. Avon, IN 46123 317-660-6506
Kathy Kachanoski 1732 Timbercrest Dr. Columbus, IN 47203 800-841-4938 ext. 5902
Mary Follman 4740 Kingsway Drive Indianapolis, IN 46205 317-466-1000 ext. 2539
Suzanne Hardesty-Pritchard 4740 Kingsway Drive Indianapolis, IN 46205 317-721-8636
Stuart R. Gutwein 250 Main Street Lafayette, IN 47901 765-423-7900
Susan Fassett, CDRS, COTA 111 W. Jefferson Street South Bend, IN 46601 574-647-2600
54 NMEDA Circuit Breaker
NMEDA ASSOCIATE MEMBERSEvan Detweiler 7970 W. Jefferson Blvd. Fort Wayne, IN 46804 260-435-6157
Mason Campbell 9531 Valparaiso Court Indianapolis, IN 46268 317-879-8940
Jessica Schultheis 3701 Bellemeade Avenue Evansville, IN 47714 812-479-1411
Eva Richardville P.O. Box 8978 Ft. Wayne, IN 46898 260-417-8399
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KENTUCKY
Barbara Fulkerson 3909 Bardstown Road Louisville, KY 40210 502-454-3232
Kathie Regan 107 Morgan Drive Nicholasville, KY 40356 859-246-2117
Brian Iadanola, OTR/L, CDRS 3937 Central Avenue Louisville, KY 40218 502-893-0050
Suzanne Farnan-Maddux 3430 Newburg Road Suite 111A Louisville, KY 40218 502-451-6886
Weaks McKinney-Smith 10531 Timberwood Cr. Suite E Louisville, KY 40223 502-855-4783
MaryFrances Gross 4805 Hemlock Way Lexington, KY 40514 619-607-1142
Catherine Greene OTR/L, CDRS 1165 Narrow Lane Lexington, KY 40517-3048 859-797-6889
Stacey Stevens 240 Hillsboro Avenue Lexington, KY 40511 859-255-2555
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LOUISIANA
Lee Carricut 224 East Pinhook Rd. Lafayette, LA 70501 337-289-3004
Janice Girouard 711 South Vienna Street Ruston, LA 71270-5845 318-257-4562
Michael Shipp 711 S. Vienna Ruston, LA 71270 318-257-4562
Marvin King 711 South Vienna Ruston, LA 71270 318-257-4562
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MAINEGina Bennett 2 Printer’s Drive, Suite 7 Hermon, ME 04401 207-848-8226
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MASSACHUSETTSTricia/Mark Whitehouse 250 Milton St., #LL002 Dedham, MA 02026 781-329-6656
Eugene Blumkin 600 Washington Street Boston, MA 02211 617-204-3721
Paul Lastoff 100 Newark Street Haverville, MA 01832 617-549-3583
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MICHIGAN
Joe Trubak 24085 research Drive Farmington Hills, MI 48335 248-489-2400
Cynthia Burt, OTR/L, CDI, DRS 1540 Maxwell Royal Oak, MI 48067 248-990-3046
Patrick Zeiser 4965 E Beltline Ave NE, Ste 300 Grand Rapids, MI 49525 616-447-2293
George Hicks 4345 Teal Road Petersburg, MI 48270 734-279-9345
Mark Berk 28911 Seven Mile Rd. Livonia, MI 48152 734-422-3000
Greg Brunette 235 Wealthy SE Grand Rapids, MI 49503 616-456-4857
Robert Reid, Ed. S P.O. Box 241 Okemos, MI 48805 517-349-7990
Kerry Jones 26875 Church St. Edwardsburg, MI 49112 269-663-0226
Larry Schneider 2901 Baxter Road Ann Arbor, MI 48109 734-936-1103
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MINNESOTASherri Johnson 559 Hwy 10 South St. Cloud, MN 56304 763-412-2591
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MISSISSIPPINikki Simmons 4305 Spring Valley Drive Olive Branch, MS 38654 901-734-7472
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MISSOURIDavid Adams 1 Congressional Way Ct. O’Fallon, MO 63368 636-294-1762
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NEW HAMPSHIREMark Lore90 Walnut Hill Avenue Manchester, NH 03104 603-566-9444
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NEW JERSEYGene Morton 1103 Kennedy Dr. Wall, NJ 07719 732-539-5393
Sulaimun Jenkins 96 Pomona Avenue Newark, NJ 07112 973-640-9433
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NEW MEXICOElizabeth Holmes 2035 Corbett Dr. Las Cruces, NM 88001 575-521-1006
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NEW YORKMaryBeth Meyer 7 Pine Woods Road Hyde Park, NY 12538 845-229-2626
John Lorenzetti, OTR/L 196 North Street Geneva, NY 14456 315-787-5444
Kelvin Henry682 East 49th Street Brooklyn, NY 11203 347-613-3073
Brian McLane 29 Rockefeller Blvd. Rensselaer, NY 12144 518-426-8850
Gail Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753
Jurgen Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753
Pam Gabryel 1000 Elmwood Avenue Rochester, NY 14620 585-271-2520
Karen Korman 50 West 96th Street, Suite 7B New York, NY 10025 212-971-9157
Les Robinson 8810 Main Street Williamsville, NY 14221 716-634-5656
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NORTH CAROLINA
Jan Stephanides MS OTR/L CDI 1004 Columbine Road Asheville, NC 28803 828-443-1051
Cyndee Crompton 605 Cabaret Rd. McLeansville, NC 27301 336-697-7841
Mike Edwards3533 Windson Dr. Charlotte, NC 28209 704-568-8804
Mike Savicki17615 John Connor Rd. Cornelius, NC 28031 704-905-9628
Summer 2014 55
NMEDA ASSOCIATE MEMBERSRay Gonzales 2801 Mail Service Center Raleigh, NC 27699 919-855-3509
Dexter Warren 2720 North Main Street Newton, NC 28658 828-464-9738
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OHIODebbie Szelestey 116 N. Jefferson St. Dayton, OH 45402 937-224-3033
David Svenson 2950 Mayfield Rd. Cleveland, OH 44118 216-458-2468
Paula Sanford 101 S. Defiance St. Box 26 Stryker, OH 43557 419-682-4741
Douglas Morr 7349 Worthington - Galena Rd. Columbus, OH 43085 614-888-4160
David Mihalick 419 W. Pike St. Jackson Center, OH 45334 937-596-6111 ext. 7363
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PENNSYLVANIA
Joseph Kramer 2400 Oxford Drive, Suite 210 Bethel Park, PA 15102 412-513-5029
Timothy P. Brandt 1614 Debran Lane Johnstown, PA 15905 877-395-7011
Lori Benner MC H-125, P.O. Box 850 Hershey, PA 17033 717-531-7444
Dan Basore 201 Old York Road, Suite 203 Jenkintown, PA 19046 215-886-7706
Rick Shaffer 500 University Drive, H125 Hershey, PA 17033 717-531-7414
Serge Minassian1275 Eagle Rd. New Hope, PA 18938 215-598-3944
Amy Brzuz 4202 Peach Street Erie, PA 16509 814-833-2301
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SOUTH CAROLINABill Hayes 2011 Hampton Street Columbia, SC 29204 803-779-2011
Tom Jackman 1410-C Boston Ave. W. Columbia, SC 29170 803-896-6080
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TENNESSEERhonda Shipman 1700 Jimmy Malone Road Liberty, TN 37095 682-518-9329
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TEXASBenjamin Mundy 5150 Broadway #604 San Antonio, TX 78205 210-347-5006
Ty Beck 13010 IH 35 North San Antonio, TX 78233 210-477-8012
James E. Glenewinkel 1116 E. Kingsbury Street Seguin, TX 78155 830-386-0446
Loree Rowan 805 N. Glenwood Tyler, TX 75702 903-597-5656
Chad Strowmatt 11020 Old Katy Rd. #217 Houston, TX 77043 713-722-0667
Lance Bullard 3135 TAMU College Station, TX 77843 979-845-6153
Kelly Anderson 24410 Norchester Way Spring, TX 77389 713-794-7243
Brad Corkwell 7400 Merton Minter Blvd. San Antonio, TX 78284 210-617-5144
Lou Dienhart 3008 Pepper Grass Trail Cedar Park, TX 78613 512-585-5911
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VIRGINIAJim Clore 8509 Indian Hills Ct. Fredericksburg, VA 22407 540-288-4905
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WISCONSINTim Schermetzler W. 7366 Flambeau Point Road Ladysmith, WI 54848 715-532-0327
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WYOMINGBonnie Richards, OTR/L 111 S 5th Street Douglas, WY 82633 307-358-9464
CANADA____________________________
BRITISH COLUMBIADianna Robertson 3405 W 31st Avenue Vancouver, BC V6S 1X6 Canada 604-263-5286
Harry Baergen 204 - 3333 Wesbrook Mall Vancouver, BC V6S 0E3 Canada 604-620-7288
Larry Bowen 1029 Spruce Avenue Port Coquitlam, BC V3B 4X5 Canada 604-996-4893 cell
Dean Robertson 4255 Laurel Street Vancouver, BC V5Z 2G9 Canada 604-734-1313
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MANITOBAPaul Murphy 6668 9 Hwy Selkirk, MB R1A 4G2 Canada 866-994-6559
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NEW BRUNSWICKCarol Morrison 800 Priestman St. Fredericton, NB E3B 0C7 Canada 506-452-5876
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ONTARIOColin Matthews, CDRS 27 William Street St. Catharines, ON L2R 5H9 Canada 905-685-5591
F. Lortie68 Bloomfield London, ON N6G 1P3 Canada 519-495-9541
Peter Grande 14 Connie Cres. Unit #6 Concord, ON L4K 2W8 Canada 905-738-3800
56 NMEDA Circuit Breaker
NMEDA ASSOCIATE MEMBERSJoe Allen 2997 Siverthorn Drive Oakville, ON L6L 5N4 Canada 416-254-7237
Nick Grande 14 Connie Crescent #6 Concord, ON L4K 2W8 Canada 905-738-3800
Jenny Iszakovits 801 Commissioners Road London, ON N6C 5J1 Canada 519-685-4070
Tamalea Stone1338 Wildlark Drive Peterborough, ON K9K 2J4 Canada 705-741-7660
André Amyot 330 Sparks St. Ottawa, ON K1A 0N5 Canada 613-990-2670
Karen Wolfe 368 Main Street Picton, ON K0K 2T0 Canada 613-476-1768
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QUEBECSusan Sofer 5501 boul Cavendish Cote St-Luc, QC H4V 2T8 Canada 514-733-1414
Janick Renaud 300 rue King Est. Bureau 200 Sherbrooke, QC J1G 1B1 Canada 819-346-8411 ext. 43158
Dana Benoit 7005 boul de Maisonneuve W Montreal, QC H4B 1T3 Canada 514-487-1891
Carolle Leroux OT, CDRS 7005 de maisonneauve Crest Montreal, QC H4B 1T3 Canada 514-487-1891 ext. 377
Minh-Thy Truong 7005 boul. de Maisonneve W. Montreal, QC H4B 1T3 Canada 514-487-1770 ext. 322
Alyssa Merilees 7005 boul. De Maisonneuve W. Montreal , QC H4B 1T3 Canada 514-487-1891 ext. 246
Nathalie Maertens 7005, boul. de Maisonneuve W. Montreal, QC H4B 1T3 Canada 514-487-1891 ext. 380
Johanne Faucher 225 Du Palais St-Jerome, QC J7Z 1X7 Canada 450-560-9898 ext. 327
Stephanie Laurin 3205 Place Alton - Goldbloom Laval, QC H7V 1R2 Canada 450-688-9550
France Duhamel 5300 Parthenais Montreal, QC H2H 2H3 Canada 514-527-4527
Jean-Pierre Maurais 333 boul Jean-Lesage E-M-27 Quebec City, QC G1K 8J6 Canada 418-528-4281
Michel Morency 333 boul. Jean-Lesage Quebec City, QC G1K 8J6 Canada 418-528-3597
Jacques Bolduc 32 Duquet Ste-Therese, QC J7E 3B4 Canada 813-410-4884
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SASKATCHEWANSusanne Adamson, OT/CDRS 2180 23rd Avenue Regina, SK S4S 0A5 Canada 306-766-5427
INTERNATIONAL____________________________
AUSTRALIAJeff Watters Unit 3/36 Canterbury Road Montrose, Vic 3765 Australia 03-9762-2277
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PAKISTANAsif Akbar I53/1 8th Commercial St. Phase - 4 D_H_A Karachi 75500 Pakistan 850-208-3722
Summer 2014 57
DATES TO REMEMBER
Abilities Expo - Houston July 25 - 27, 2014 (Houston, Texas) Reliant Center, Hall E Visit www.abilitiesexpo.com/houston/ for more information.
ADED ConferenceAugust 1 - 5, 2014 (Buffalo, New York) Venue: Hyatt Regency & Buffalo Niagara Convention Center Visit www.aded.net for more information.
Closing the Gap Annual Conference October 15-17, 2014 (Minnespolis, Minnesota) DoubleTree by Hilton Hotel Bloomington Visit www.closingthegap.com for more information.
SEMA Show November 4 - 7, 2014 (Las Vegas, Nevada) Las Vegas Convention Center Visit www.semashow.com for more information.
ATIA Conference January 28 - 31, 2015 (Orlando, Florida) Caribe Royale All-Suites Resort & Convention Center Visit www.atia.org for more information.
Annual NMEDA Conference February 25 - 27, 2015 (Daytona Beach, Florida) Hilton Oceanfront Resort + Ocean Center Visit www.nmeda.com for more information.
SAE World Congress & Exhibition April 21 - 23, 2015 (Detroit, Michigan) Cobo Center Visit www.sae.org/congress/ for more information.
This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee theaccuracy of the information provided. Please verify dates and locations with the organizations listed.
To have your information included in Dates to Remember, mail or fax it at least 12 weeks before the event to info@nmeda.org or fax (813) 962-8970.
58 NMEDA Circuit Breaker
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RETURN TO: Circuit Breaker c/o NMEDA (The National Mobility Equipment Dealers Association)
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INDUSTRY FIRST 32" infloor ramp
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Customer Convenience Package
A lighted ramp adds visibility in low-light
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OEM-quality chimes sound to indicate
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