Congratulations - NMEDA

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Congratulations To the 2014 Local Heroes Winners!

Full story, page 33

Low Speed Vehicles, High Speed Access

Lean Corner: Mapping the Value Stream

F/CMVSS 202(a)

Technician’s Corner and more!

Courtney Boyll (Moulton, AL) Local Hero Contest Winner

National Mobility Equipment Dealers Association

MOBILITYMOBILITY

MobilityAwarenessMonth.com

Bruno Independent Living Aids | 1-800-462-0664 • www.bruno.com

code: CIRCUITNMEDA0214

The Hottest Thing in Accessible Vehicle Seating.....

Just Got Hotter!Just Got Hotter!Valet® Plus with Seat Heat Option!

Toyota Tundra pictured withBruno Valet® Plus, Bruno Out-Rider®

and Clock AccessA Top

Additional Valet® Plus Options

Posture Vest Padded Hip Positioning Belt

Ultraleather™ Plus

Summer 2014 3

PresidentSam Cook

CEODave Hubbard

Layout, Editor & Creative Director

Jenna DeTrapani

Contributing WritersSam Cook

Dave Hubbard Russ Newton Kevin Durban James May Chad Blake Jud DeMott

Harry Baergen Ray Morton

Chuck Hardy

The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association.

Office located at 3327 W. Bearss Avenue, Tampa, FL 33618. For business office,

advertising and subscriptions:

Tel: 813.264.2697 Toll Free: 800.833.0427

Fax: 813.962.8970 www.nmeda.com [email protected]

Subscription rates for the U.S.A and Canada: $16.50/4 issues. Back issues are available by calling the NMEDA office.

All rights are reserved under copyright laws © 2014. Media note: Permission is granted to quote or reprint from this publication. Please credit the

Circuit Breaker.

The articles published in the Circuit Breaker reflect the

opinions of their authors, not NMEDA. As such, NMEDA

neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.

SUMMER 2014 VOLUME 21, ISSUE 2 CONTENTS FEATURES

20 Association Matters - Education Opportunities for Health Professionals - Quarterly Finance Report

22 Lean Corner: Principle Two - Mapping the Value Stream - By Chuck Hardy

32 NMEDA News Brief - Allied Specialty Vehicles Names Matt Ford President of ElDorado Mobility - The Mobility Awareness Month Local Hero Winners Have Been Revealed

40 Industry Advisor - F/CMVSS 202(a) Head Restraints - Low Speed Vehicles, High Speed Access

COLUMNS

6 President’s Letter By Sam Cook

16 CEO’s Report By Dave Hubbard

36 Guidelines Group Talk By Ray Morton

44 Canada Regional Report By Russ Newton

46 Regional Reports By Your Regional Reps

ALSO

4 2014 Board of Directors

8 List of NMEDA Dealers

39 QAP Discount Program

45 2014 Canadian Board of Directors

50 Manufacturer/Associate Member Directory

55 Dates to Remember

NMEDA MISSION STATEMENT Through our diverse membership NMEDA advocates and supports excellence

in providing safe, reliable vehicles and modifications to enhance accessibility

for people with special needs.

TYPE FONT: Gotham ON THE COVER: © Jenna DeTrapani, NMEDA

NMEDA CIRCUIT BREAKER

4 NMEDA Circuit Breaker

BOARD OF DIRECTORS 2014

Sam Cook, PresidentSuperior Van & Mobility4734 Rockford Pl.Louisville, KY 40216502-447-8267 phone502-657-1930 [email protected]

Mark DiRosa, Vice PresidentM.C. Mobility Systems7588 Tyler Blvd.Mentor, OH 44060800-951-6238 phone440-942-8028 [email protected]

Richard May, SecretaryUnited Access9389 Natural Bridge RdSt. Louis, MO 63134314-426-1010 phone314-426-1081 [email protected]

Kevin Durban, TreasurerPerformance Mobility333 East 76th Ave.Denver, CO 80229303-288-0140 phone303-288-0366 [email protected]

Mike Bruno, Mfg. Rep.Bruno Independent Living Aids1780 Executive DriveOconomowoc, WI 53066800-882-8183 phone262-953-5502 [email protected]

Tim Barone, Mfg. Rep.Vantage Mobility International (VMI)5202 S. 28th Place.Phoenix, AZ 85040800-348-8267 phone602-243-9843 [email protected]

Ron Mohr, Northern Rep.Clock Mobility6700 Clay Ave.Grand Rapids, MI 49548800-732-5625 phone616-698-9495 [email protected]

James May, Southern RepFreedom Mobility Aids205 Cedar Lane Clemmons, NC 27012336-766-8520 phone815-642-4308 [email protected]

Jud DeMott, Midwest Rep.Access 2 Mobility, Inc.12406 State Highway 155 SouthTyler, TX 75703877-254-5438 phone903-534-7101 [email protected]

Chad Blake, Western Rep.Ability Center4797 Ruffner StreetSan Diego, CA 92111858-541-0552 phone858-541-1941 [email protected]

Bill Siebert, Past PresidentHeartland Mobility 4815 S. 115th StreetOmaha, NE 68137402-934-7826 [email protected]

Raj Pagadala, Associate Rep.GA Vocational Rehabilitation Agency2720 Riverside Drive, Ste 132Macon, GA 31204478-279-1885 phone770-359-3676 [email protected]

Russ Newton, Canadian PresidentHowell Ventures4850 Rt. 2 HwyUpper Kingsclear, NB E3E 1P8506-363-5289 phone800-506-6666 [email protected]

Summer 2014 5800.866.0004

TO LEARN MORE, GO TO:

SURE-LOK.COM/GO2

*patent pending

All operators and drivers should be concerned when a rider boards with O2. Oxygen cylinders that are hand carried, slung on a chair or placed on the vehicle floor are a liability and extremely hazardous. A sudden turn or collision can send tanks flying, resulting in impact injuries to the rider, other passengers or the driver. If the tank is compromised and flammable gas fills the vehicle compartment, everybody on board is in grave danger.

The safe and secure GO2 floor mounts to L-Track fittings when it is needed and where it is needed. It holds O2 cylinders size M2 to E keeping them visible and accessible to the passenger -- so they can breathe easy too.

BREATHE EASY


PRESIDENT’S LETTERSAM COOK (SUPERIOR VAN & MOBILITY)

The NMEDA President, Sam Cook, is the owner of Superior Van & Mobility,

which operates 9 stores in Kentucky, Indiana, Louisiana and Tennessee.

Sam has many years of experience on the Board and previously served as

Vice President. Sam believes that It is an exciting and challenging time to

be in the Mobility Industry. As dealers, we get much more accomplished

as a group than as individual dealers, which is why he feels so strongly

about the power of NMEDA. Concerns or questions for the President

may be directed to him at [email protected].

Greetings, I hope all is well. We are

coming off our 3rd National Mobil-

ity Awareness Month and our Local

Hero Contest. This year was the

most successful campaign so far, with

1425 entries and 3.9 million website

site entries. This campaign is doing

exactly what it was intended to do,

bringing awareness to our industry

and letting people know that we have

transportation solutions for people

with physical challenges. The IPR

committee will review the results

of this year’s campaign and look to

improve next year’s campaign. One

idea is to kick off the contest on May

1st, in conjunction with the kick off of

awareness month. While we have not

been as successful in getting national

media attention as we had hoped,

many dealers have had success with

local media covering the contest and

the Awareness Month. The thought

is to provide each dealer with a kit

including video footage to use with

their local media to help promote the

Awareness Month. If you have any

ideas or suggestions on this subject,

please let us know.

One unanticipated benefit has

resulted from the Local Hero Contest.

When the stories of the Local Heroes

spread, local groups and communi-

ties are raising money to purchase

vans and equipment for individual

heroes. This, again, is not only rais-

ing awareness for NMEDA, but also

helping people who really need our

services and ultimately increasing

van sales.

As I mentioned before, the Con-

ference Committee is working to

improve our Conference in 2015. We

have formed two Sub-Committees,

one is a group of larger dealers with

multiple locations and another is

made up of smaller dealers. They

will determine what dealers want and

need as far as the content that is

offered and the how the format of

the conference will be laid out.

Our VA effort is continuing in big

way. With the recent change in lead-

ership and all of the negative media

attention the VA is receiving, many

Contact Sam:

changes will undoubtedly be coming

to the VA. Our efforts over the last

couple years have positioned NMEDA

to have a seat at the table when

these changes occur. Our priorities

still include getting the Handbook

updated and having the VA list spe-

cific criteria when selecting a dealer

to do vehicle modifications.

Please send me your thoughts,

ideas, questions or concerns. I can be

reached at [email protected]

or (502)410-1901.

---

Sam Cook, PresidentSuperior Van & Mobility4734 Rockford Pl.Louisville, KY 40216502 410-1901 phone502-657-193 [email protected]

When the stories of the Local Heroes spreads, local

groups and communities are raising money to purchase vans

and equipment for individual heroes.”“

Harmar leads the way with the most innovative lifts for scooters, power chairs, and wheelchairs. Our comprehensive product line enables NMEDA dealers to meet the full range of customer needs. And, the industry’s best support is dedicated to helping dealers blaze the trail to success.

For information:call: 800-833-0478 or

visit: www.harmar.com

Trail Blazers.AL915 Mobility Bundle

AL160 Profile Scooter Lift

AL435 Axis III Inside Lift

AL500HD Universal Power Chair Lift


NMEDA DEALER MEMBERSUNITED STATES ____________________________ALABAMAQ Griffin Medical Associates

213 Chestnut Street NW Hartselle, AL 35640 256-751-13651

Q Gulf States Mobility1647 Coosa River Parkway Wetumpka, AL 36092 334-514-65901,2,3

Q MobilityWorks3747 Pine Lane SE Bessemer, AL 35022-5642 205-426-82611,3

Q Phase III Vans, Inc.2015 Eastern Blvd Montgomery, AL 36117 334-244-10111

Q Sylacauga Handicapped, Inc.1304 Talladega Hwy. Sylacauga, AL 35150 256-249-37171,2,3

Q Team Adaptive Medical, Inc.1251 Bolton’s Branch Dr. Mobile, AL 36606 251-471-1088 1,3

____________________________

ARKANSASQ Accessibility Specialties, Inc.

1920 John Barrow Rd. Little Rock, AR 72204 501-312-10001

Q Presidential Conversions2887 No. College, Suite B Fayetteville, AR 72703 479-521-84331,2,3

Q Presidential Conversions2500 Commerce Drive, Bldg. A, Suite B Jonesboro, AR 72401 870-933-72701,2

Q Siebert Mobility Inc.712 Hwy 5 N. Benton, AR 72019 501-316-24661,2

____________________________

ARIZONA Q A.D.E. Industries, Inc.

3621 S. Palo Verde Tucson, AZ 85713 520-571-7156 1

Q Ability Center23606 N. 19th Ave. Phoenix, AZ 85085 623-879-08001,3

Q Ability Center4720 N. La Cholla Blvd Tucson, AZ 85705 520-293-35961,3

Q Dignified Motors LLC3422 East Roeser, #A-102 Phoenix, AZ 85040 877-344-66861,2,3

Q Handicap Vehicle Specialists2140 W. Broadway Rd. #101 Mesa, AZ 85202 602-275-33251

Q Quality Vans1865 S. Indian Bend Road Tempe, AZ 85281 480-464-7007 1,2

____________________________

CALIFORNIAQ Ability Center

11600 Western Avenue Stanton, CA 90680 714-890-82621,2,3

Q Ability Center6550 Freeport Blvd. Suite A Sacramento, CA 95822916-392-11961,3

Q Ability Center4797 Ruffner Street San Diego, CA 92111 858-541-05521,2,3

Q Ability Center2715 Seaboard Ln. Long Beach, CA 90805 562-634-59621,2,3

Q Ability Center711 S. Allen St. San Bernardino, CA 92408 909-383-38831,2,3

Q Access Options, Inc.41545 Albrae St. Fremont, CA 94538 408-734-54381

Q Access Options, Inc.109 Lee Road Suite D Watsonville, CA 95076 831-722-68041,2,3

Q Adaptive Driving Systems3548 Empleo St. San Luis Obispo, CA 93401 805-549-79961,2,3

Q AERO MOBILITY1001 N. Weir Canyon Rd. Anaheim, CA 92807 714-973-86001,2,3

Q Better Life Mobility8130 Parkway Drive LaMesa, CA 91942 619-474-40721

Q Better Life Mobility7239 Indiana Avenue Riverside, CA 92504 951-686-3152 1

Q Classic Vans, Inc.dba Mobility Vans USA25700 Mission BL Hayward, CA 94544510-538-31501

Q Destinations Mobility2501 Florin Road Sacramento, CA 95822 916-868-67971

Q Driving Specialtiesof Sacramento2216 Cemo Circle #A Rancho Cordova, CA 95670 916-635-27651

Q Economy Medical114 Center Ave. Pacheco, CA 94553 925-671-4800 1

Q Gary E. Colle, Inc. dbaGoldenboy of San Diego12130 Dearborn Pl. Poway, CA 92064 858-748-9414 1,3

Q MobilityWorks325 N. Altadena Drive Pasadena, CA 91107 888-473-54021,3

Q MobilityWorks1245 Laurelwood Road Santa Clara, CA 95054 888-473-54021,3

Q MobilityWorks7720 Sepulveda Blvd. Van Nuys, CA 91405 888-473-54021,3

Q MobilityWorks890 Cowan Road, Suite B Burlingame, CA 94010 800-225-7361 1,3

Q MobilityWorks120 N. Diamond St. Fresno, CA 93701 800-225-7361 1,3

Q MobilityWorks3127 Fite Circle, Suite B Sacramento, CA 95827800-225-73611

Q MobilityWorks1300 Nord Avenue Chico, CA 95926800-225-73611,3

Q Sacramento VanConversions & Mobility5821 Florin Perkins Road Sacramento, CA 95828 916-381-8267 1

____________________________

COLORADO

Q Frontier Access& Mobility Systems, Inc.6540 S. College Ave. Fort Collins, CO 80525970-223-82671

Q Performance Mobility6285 Corporate Drive Colorado Springs, CO 80919719-590-14001

Q Performance Mobility9500 W. 49th Ave. C107 Wheat Ridge, CO 80033303-467-99811,2,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Summer 2014 9

NMEDA DEALER MEMBERSQ Performance Mobility

333 East 76th Ave. Denver, CO 80229303-288-01401,2,3

____________________________

CONNECTICUT Q Advanced Wheels of Technology

33 Bradley Park Rd. East Granby, CT 06026 860-653-80641,2,3

Q Ride-Away104 Pitkin St. E. Hartford, CT 06108 888-RIDE-AWAY1,3

Q Wheelchair Getaways32 Stony Hill Rd. Bethel, CT 06801 203-790-9998 1,3

____________________________

DELAWARE

Q True Mobility, Inc.773 S. DuPont Hwy. New Castle, DE 19720 302-836-4110 1

____________________________

FLORIDAQ A&J Mobility

dba Mobility Express729 Cypress Village Point Ruskin, FL 33573 813-642-0322 1

Q Access by Skip LLC1731 Fern Palm Dr. 1A Edgewater, FL 32132 386-428-6677 1,3

Q Advanced Driving Systems662 Capital Cir. N.E. Tallahassee, FL 32301 850-671-2300 1,2,3

Q Advanced Vehicle Modifications2520 NW 6th Street Ocala, FL 34475 352-622-4467 1,3

Q Auto Mobility Sales5601 NW 9th Ave #203 Ft. Lauderdale, FL 33309 954-974-7028 1

Q Auto Mobility Sales1925 10th Ave. N. Unit 1 Lake Worth, FL 33461 561-586-19971,3

Q KEMPF, Inc.225 S. 78th Street Tampa, FL 33619 813-630-04091,3

Q MITS at Custom Mobility7199 Bryan Dairy Road Largo, FL 33777727-524-13001

Q Mobility America5130 Hwy 98 N. Lakeland, FL 33809 863-816-1513 1

Q Mobility Express4320 US Hwy 19 New Port Richey, FL 34652 727-849-0262 1

Q Mobility Freedom Inc.20354 U.S. Hwy 27 Clermont, FL 34715352-429-39721,3

Q Mobility Freedom, Inc.2323 N. State Street #49 Bunnell, FL 32110386-586-54951,3

Q Mobility Freedom, Inc.8203 Ulmerton Rd. Largo, FL 33771727-521-42481,3

Q Mobility Freedom, Inc.7444 Narcoossee Rd. Ste 406 Orlando, FL 32822407-674-8778 1,3

Q Mobility Styles Inc.dba Mobility Express 9300 Cortez Blvd. Weeki Wachee, FL 34613352-597-45461

Q Mobility Transportation Systems4010 E. Hillsborough Ave. Tampa, FL 33610813-246-91161,2,3

Q MobilityWorks2727 St. Johns Bluff Rd. Jacksonville, FL 32246 904-281-01111,3

Q Movin’ On Mobility342 Pike Rd. Suite #26 West Palm Beach, FL 33411 561-881-56001,3

Q Movin’ On Mobility12530 Metro Pkwy Ft. Myers, FL 33912 239-275-19001,2,3

Q Ocean Conversions & Mobility750 E Sample Rd, Bldg 1 Ste 5 Pompano Beach, FL 33064954-942-60331,2,3

Q Ocean Conversions ofFt. Myers, Inc.5751 Zip Drive Ft. Myers, FL 33905 239-936-63331,2,3

Q P&A Mobility Enterprises Inc.dba Mobility Express320 Cortez Road W Bradenton, FL 34207 941-739-55961

Q Phase III Mobility4333 Gulf Breeze Parkway Gulf Breeze, FL 32563 850-934-11251

Q Piper Medical, Mobility& Accessibility1885-B NE 149th Street North Miami, FL 33181 305-940-20301,3

Q R & M Mobility9580 Nims Lane Pensacola, FL 32534850-479-17661,2,3

Q Ride-Away8706D East Broadway Ave Tampa, FL 33619888-RIDE-AWAY1,3

Q Specialty Vehicle, Inc.685 Broad St. Pensacola, FL 32534 850-477-76451

Q Sunset Mobility8415 S.W. 129 Terrace Miami, FL 33156305-234-00711,2,3

Q Team Adaptive, Inc.1503 Foster Ave. Panama City, FL 32405850-522-0059 1

Q The Mobility Store LLCdba Mobility Express 915 N. Florida Ave. Lakeland, FL 33801863-688-3900 1

____________________________

GEORGIA

Q Adaptive Driving Solutions3027 Riverwatch Parkway Augusta, GA 30907 706-364-26881,2,3

Q Carolina Mobility Sales dbaSavannah Mobility Sales3938 Ogeechee Rd. Savannah, GA 31405912-233-10501

Q Custom Mobility Van & Lift315 Whitehead Rd. Athens, GA 30606706-353-10991,3

Q MobilityWorks1255 Kennestone Circle Ste. 100 Marietta, GA 30066 800-444-91001,3

Q Quail Country Customs731 S. Westover Blvd. Albany, GA 31707229-432-72581

Q Quail Country Customs, Inc.2635 Hwy 247 Connector Byron, GA 31008478-956-12251

Q R & R Van Lift Sales & Service2130 Sigman Road Conyers, GA 30012 770-483-07671,2,3


NMEDA DEALER MEMBERS____________________________

IOWA Q Siebert Mobility Inc.

3450 SE Miehe Drive, Suite 1 Grimes , IA 50111515-986-3010 1

Q Siebert Mobility of Iowa, LLC3554 Dolphin Dr. Iowa City, IA 52240319-351-31591,3

Q Siebert Mobility Inc.405 Coolidge St. Glenwood, IA 51534712-527-38881,2,3

Q Total Mobility2406 W. 2nd Avenue Indianola, IA 50125515-961-05751,3

____________________________

ILLINOIS

Q Custom Van Conversions& Mobility3720 Oakton St. Skokie, IL 60076 847-679-82611,2,3

Q MobilityWorks23855 W. Andrew Road Plainfield, IL 60585 888-473-54021,3

Q MobilityWorks155 E. North Ave. Villa Park, IL 60181 888-473-54021,3

Q MobilityWorks5050 Dempster Skokie, IL 60077 888-473-54021,3

Q Southern Bus and Mobility12950 Koch Lane Breese, IL 62230618-526-41311,3

Q United Access706 W. Bradley Champaign, IL 61820217-398-11881,3

Q United Access2924 N. Dirksen Parkway Springfield, IL 62702 888-706-10101,3

____________________________

INDIANA

Q ADM Mobility Solutions, Inc.8360 W. Washington St. Indianapolis, IN 46231317-481-87071,3

Q Superior Van & Mobility5410 S. Madison Ave. Indianapolis, IN 46227 855-208-22761,3

Q Superior Van & Mobility3725 W. Cleveland Rd Ste 400 South Bend, IN 46628 855-208-22761,3

Q Superior Van & Mobility3414 Interstate Drive Evansville, IN 47715 855-208-22761,3

Q Superior Van & Mobility2218 Contractors DriveFort Wayne, IN 46818 855-208-22761,3

____________________________

KANSAS

Q Banner Mobility Resources231 SE 53rd St. Ste C Topeka, KS 66609785-235-3070 1,3

Q Jay Hatfield Mobility, LLC200 S. East AvenueColumbus, KS 66725-1955 800-545-4227 1

Q Kansas Truck Equipment Co.1521 S. Tyler Road Wichita, KS 67209 316-722-4291 1

Q United Access7921 Bond Street Lenexa, KS 66214913-894-8080 1,3

____________________________

KENTUCKY Q Movin On Mobility Mid

America, LLC3301 Fern Valley Road Louisville, KY 40213 502-964-35561

Q Superior Van & Mobility1180 E. New Circle Rd. Lexington, KY 40505855-208-22761,3

Q Superior Van & Mobility4734 Rockford Pl. Louisville, KY 40216855-208-22761,2,3

Q Thomas Medical Equipment4140 Cadillac Court Louisville, KY 40213 502-459-60061

____________________________

LOUISIANA Q Crescent Vans, Inc.

2424 Hickory Ave. Metairie, LA 70003504-738-26341,3

Q Fastserv Medical Bossier1329 Driftwood Drive Bossier City, LA 71111 318-741-95861,3

Q Fastserv Medical Monroe112 Summer Lane West Monroe, LA 71291 318-396-33661,3

Q Superior Van & Mobility 12329 Industriplex Blvd.Baton Rouge, LA 70809 855-208-22761,2,3

Q Superior Van & Mobility1901 Westbank Expwy, Ste 500 Harvey, LA 70058855-208-22761

____________________________

MASSACHUSETTS Q Adaptive Mobility Equipment

1551 Fall River Ave. (Rte. 6) Seekonk, MA 02771508-336-25561,3

Q Automotive Innovations, Inc.1000 Main Street Bridgewater, MA 02324 508-697-83241,2,3

Q New England Wheels Inc.33 Manning RoadBillerica, MA 01821 978-663-97241,2,3

Q Ride-Away57 George Levin Dr. N. Attleboro, MA 02760 888-RIDE-AWAY1,3

Q Ride-Away333 Boston Prov. Hwy., Bldg. C Norwood, MA 02062 888-RIDE-AWAY1,3

____________________________

MARYLAND

Q AA Eastern Mobility, Inc.P. O. Box 415 Woodsboro, MD 21798301-845-4188 1

Q Auto Assist, Inc5002 Lehigh Rd. College Park, MD 20740301-699-2238 1

Q BEDCO Mobility6300 Falls Rd. Unit 2 Baltimore, MD 21209410-825-1440 1

Q Koons Ford of Annapolis 2540 Riva Rd. Annapolis, MD 21401410-224-2100 1,3

Q Oneness Mobility Services7701 A Penn Belt Dr. Forestville, MD 20747 866-570-66861,2,3

Q Ride Away11409 Maryland Ave. Beltsville, MD 20705 888-RIDE-AWAY1,3

Q TTI Mobility Products402 A South Brown Street Fruitland, MD 21826 800-576-43231

____________________________

MAINE Q Ride-Away

32 Lewiston Road, Unit 2B Gray, ME 04039 888-RIDE-AWAY1,3


Summer 2014 11


MICHIGAN Q Access Mobility Center

7620 Eastman Avenue Midland, MI 48642 989-633-61001

Q Advantage Mobility Outfitters33073 Michigan Avenue Wayne, MI 48184 734-595-44001,2,3

Q Clock Mobility587 W. Blue Star Drive Traverse City, MI 49684 231-943-98901

Q Clock Mobility6700 Clay Ave. Grand Rapids, MI 49548 800-732-56251,2,3

Q Clock Mobility5540 S. Pennsylvania Ave. Ste 11 Lansing, MI 48911-4012 517-272-44881

Q MobilityWorks1965 East Avis Madison Heights, MI 48071 888-473-54021,3

Q MobilityWorks8175 Gratiot Rd. Saginaw, MI 48609 888-473-54021,3

Q The Creative Mobility Group32217 Stephenson Hwy. Madison Heights, MI 48071 248-577-54301,3

____________________________

MINNESOTA Q Cummings Mobility

1755 W County Road C. Roseville, MN 55113651-633-78871

Q Cummings Mobility2511 West Hwy 13 Burnsville, MN 55337952-435-88891

Q Cummings MobilityConversions & Supply Inc.6540 Jansen Ave. NE Albertville, MN 55301763-497-01031,2,3

Q IMED Mobility1915 County Road C Roseville, MN 55113 651-635-06551,2,3

____________________________

MISSOURI Q D.W. Auto & Home

Mobility Specialties1208 N. Garth Ave. Columbia, MO 65203800-568-22711,2,3

Q Handicap Conversions, Inc.8200 NW 97th Terrace Kansas City, MO 64153816-471-03051,3

Q Southern Bus & Mobility, Inc.80 South Highway Dr. Valley Park, MO 63088 636-825-07001

Q United Access9389 Natural Bridge Rd St. Louis, MO 63134314-426-10101,2,3

Q United Access618 Jackson St. Columbia, MO 65203573-874-22141,3

Q United Access1389 N. Cedarbrook Springfield, MO 65802417-890-10431,3

Q United Access10232 A Rahning Road Sunset Hills, MO 63127877-503-93991

____________________________

MISSISSIPPI Q Handicapable Vans, Inc.

5516 North State Street Jackson, MS 39206601-981-00421,2,3

Q J’s Mobility Unlimited, Inc.3880 Flowood Dr. Flowood, MS 39232 601-939-21121,2,3

Q Mobility Systems, Inc.2857 Oak Grove Road Hattiesburg, MS 39402 601-264-06091,2,3

Q Team Adaptive, Inc.978 Tommy Munro Dr. Biloxi, MS 39532 228-388-57001,3

Q Total Mobility Concepts LLC1204 S. Gloster StreetTupelo, MS 38801 662-269-20681

____________________________

MONTANA

Q G & J Enterprises3353 Old Hardin Rd Billings, MT 59101 406-248-57671

____________________________

NEBRASKA

Q Heartland Mobility, LLC4815 S. 115th Street Omaha, NE 68137 402-934-7826 1,3

Q Mobility Motoring LLC14450 Meadows Blvd. Suite 2 Omaha, NE 68138 402-884-3333 1

Q Siebert Mobility, Inc.5525 L StreetOmaha, NE 68117 402-991-25551

Q Wheelchair Vans of Kohll’s12739 Q Street Omaha, NE 68137 402-408-1330 1

____________________________

NEW HAMPSHIRE Q Ride-Away

54 Wentworth Ave. Londonderry, NH 03053 888-RIDE-AWAY1,2,3

____________________________

NEW JERSEY Q Brunswick Automotive

Professionals1500 US 1 North North Brunswick, NJ 08902 732-545-63001,3

Q DriveMaster37 Daniel Road West Fairfield, NJ 07004 973-808-97091,2,3

Q Fun Truck’n Mobility255 US Hwy 46 West Saddle Brook, NJ 07663 973-546-19001,2,3

Q MobilityWorks5105 New Jersey RT-33 Farmingdale, NJ 07727 888-473-54021,3

Q MobilityWorks2303 Wallace Blvd. Cinnaminson, NJ 08077 888-473-5402 1,3

Q MobilityWorks1549 Gateway Blvd. Woodbury, NJ 08096 888-473-54021,2,3

____________________________

NEW MEXICO Q Highland Conversions LLC

417 Adams St., S.E. Albuquerque, NM 87108 505-232-86291

Q Southwest Lift Installation315 B Juan Tabo Blvd. NE Albuquerque, NM 87123 505-891-3346 1

Q United Access3825 Osuna NE Suite 1Albuquerque, NM 87109 505-884-24921,2,3

____________________________

NEVADA

Q Ability Center6001 S. Decatur Blvd. Suite N Las Vegas, NV 89118 702-434-30301,3

Q Better Life Mobility Center2100 S. Decatur Blvd. Las Vegas, NV 89102 702-876-96061,3

Q Nevada Seating & Mobility, Inc.7875 N. Virginia, Unit E Reno, NV 89506 775-887-19551



NEW YORKQ Abilities Unlimited of NY

90 E. Jefryn Blvd. Deer Park, NY 11729 800-664-84341,2,3

Q Advance Mobility847 East 43rd St. Brooklyn, NY 11210 718-253-1212 1

Q Agor Enterprises1241 Erie Blvd. W. Syracuse, NY 13204315-510-42721

Q Agor Enterprises, Inc951 Panorama Trail South Rochester, NY 14625 585-385-25561

Q Autocrafting Mobility Solutions of Rochester LLC72 Hinchey Rd Rochester, NY 14624 585-427-72201,2,3

Q Boulevard Van City2708 Niagara Falls Blvd. Wheatfield, NY 14304716-731-43351,2

Q Bussani Mobility500 Central Ave. Bethpage, NY 11714516-938-52071,2,3

Q Bussani Mobility501 Concord AvenueMamaroneck, NY 10543914-835-82671,3

Q Bussani Mobility Team - East401 E. Middle Country RoadSmithtown, NY 11787631-240-41281

Q Fenton Mobility Products1209 East Second Street Jamestown, NY 14701716-484-70141,2,3

Q GT Mobility / MV-1 of Upstate New York

1268 State Rte. 29 Greenwich, NY 12834 518-692-2241 1

Q Main Mobility9580 Main Street Clarence, NY 14031716-759-68111,2,3

Q Mobility Services, Inc.19-57 Steinway St. Astoria, NY 11105718-267-29211,2

Q MobilityWorks1615 Central Avenue Albany, NY 12205 888-473-54021,3

Q Penn York Mobility69 Main St. Binghamton, NY 13905 607-773-36221

Q Tim’s Trim, Inc.25 Bermar Pk Rochester 14624585-429-62701,2,3

____________________________

NORTH CAROLINA Q Care Solutions

110-B Edney StreetHendersonville, NC 28792 828-698-9844 1

Q Carolina Mobility Sales, LLC4025 Queen City Dr. Charlotte, NC 28208704-399-09001

Q Freedom Mobility Aids205 Cedar Lane Clemmons, NC 27012336-766-8520 1

Q Ilderton Conversion of Charlotte5518 Westpark Dr. Charlotte, NC 28217 704-523-2022 1,3

Q Ilderton Dodge/Conversion Co.701 S. Main St. High Point, NC 27260 336-841-2020 1,2,3

Q Mountain Adaptive/The Van Shop35 Dogwood Rd. Asheville, NC 28806 828-670-11111,2,3

Q Stalls Medicaldba Adaptive Vans, Inc.7980 Chapel Hill Road, Ste 101Cary, NC 27513919-233-07321

Q Van Products2521 Noblin RoadRaleigh, NC 27604919-878-71101,3

Q Van Products394A Green Meadow DriveWilmington, NC 28405910-793-56611

____________________________

OHIOQ Columbus Mobility Specialists

6330 Proprietors Rd., Suite C Worthington, OH 43085614-825-89961,2,3

Q Key Mobility Services1944 U.S. St. Rt. 68 N. Xenia, OH 45385 937-374-3226 1

Q M.C. Mobility Systems214 Valley St. Dayton, OH 45404 937-222-50011,3

Q M.C. Mobility Systems7588 Tyler Blvd Mentor, OH 44060 800-951-62381,3

Q M.C. Mobility Systems7233 Industrial Pkwy Plain City, OH 43064 800-834-83011,3

Q M.C. Mobility Systems10691 Reading Rd. Evendale, OH 45241513-469-82201,3

Q Marietta Mobility221 Pike Street Marietta, OH 45750 800-690-49501,2,3

Q MobilityWorks1020 Laskey Rd. Toledo, OH 43612888-473-54021,3

Q MobilityWorks12117 Princeton Pike Cincinnati, OH 45246888-473-54021,3

Q MobilityWorks810 Moe Dr.Akron, OH 44310 888-473-54021,2,3

____________________________

OKLAHOMAQ Handi-Cap Aids Company

730 W. Hefner Rd. Oklahoma City, OK 73114 405-842-05111,2,3

Q Handicapped VehicleServices Unlimited7215 E. 46th St. Tulsa, OK 74145 918-622-8400 1

Q Newby-Vance Mobility5632 S. Division Street Guthrie, OK 73044 405-282-21131,3

____________________________

OREGONQ MPJ Mobility

3574 Marcola Road Springfield, OR 97477541-726-40011

Q Performance Mobility4347 NW Yeon Ave. Portland, OR 97210 503-243-29401,2,3

Q Performance Mobility12905 NE Airport Way Portland, OR 97230503-564-71551,3

Q Performance Mobility1640 W. 7th Avenue Eugene, OR 97402541-393-84741

Q R & J Mobility Services, Inc.4938 Crater Lake AvenueMedford, OR 97504 541-245-48461,2

Q R & J Mobility Services, Inc.155 “E” StreetIndependence, OR 97351 503-838-55201,2,3


Summer 2014 13


PENNSYLVANIAQ Garnon Mobility Vehicles

1617 Peninsula Dr. Erie, PA 16505 814-833-60001,2,3

Q Keller Wheelchair Lifts197 Main St. Luzerne, PA 18709 570-288-10041,2,3

Q Keystone Coach Works4786 Library Rd. Bethel Park, PA 15102412-833-19001,2,3

Q Keystone Mobility8118 Adams Drive Hummelstown, PA 17036717-482-81401

Q M.I.T.S. Corp.11448 N. Main St. Ext. Glen Rock, PA 17327717-235-58991

Q MobilityWorks1090 Mosside Blvd. Wall, PA 15148888-473-54021,3

Q MobilityWorks925 S. Trooper Rd. Norristown, PA 19403888-473-54021,2,3

Q MobilityWorks6475 Ruch Road Bethlehem, PA 18017888-473-54021,2,3

Q Ride-Away2460 General Armistead Ave. Ste. 100-150 Norristown, PA 19403 888-RIDE-AWAY1,3

Q Total Mobility Services7917 Derry St. Suite 124 Harrisburg, PA 17111 800-558-74081,3

Q Total Mobility Services, Inc.4785 Penn Ave. Box 7 Boswell, PA 15531814-629-99351,2,3

____________________________

PUERTO RICOQ Equipos Pro Impedidos de P.R., Inc.

GPO Box 9734 Caguas, PR 00725 787-746-76671,2

____________________________

SOUTH CAROLINAQ Accessible Mobility Center

640 Congaree Rd. Greenville, SC 29607 864-315-18991,3

Q Accessible Mobility Center832 Dutch Square Blvd. Columbia, SC 29210 803-798-09991,3

Q Carolina Mobility Sales LLC3624 Fernandina Road Columbia, SC 29210803-791-77911

Q Carolina Mobility Sales LLC563 Woodruff Rd. Greenville, SC 29607704-399-09001

Q Ilderton Conversion ofCharleston LLC8550 Rivers Avenue North Charleston, SC 29406 843-576-04141,3

Q Mobility Supercenter11816 Highway 17 Bypass Murrells, SC 29576843-651-33341

____________________________

SOUTH DAKOTAQ Black Hawk Vans

3156 Haines Rd. Rapid City, SD 57701 605-342-21041,2

Q IMED Mobility200 East 1st St. Tea, SD 57064605-498-22001

____________________________

TENNESSEE

Q Apple Independence Mobility1750 Lee Seminary Rd. Cookeville, TN 38506877-528-57881

Q Apple Independence Mobility1152 Pine St. Lebanon, TN 37087931-528-57881,3

Q MobilityWorks1325 Mackey Branch Drive Chattanooga, TN 37421 888-473-54021,3

Q MobilityWorks173 Industrial Dr. Lavergne, TN 37086888-473-54021,3

Q Mountain Adaptive3309 Wayfield Drive Johnson City, TN 37601 423-283-91111,3

Q Superior Van & Mobility10640 Braden Dickey Lane Knoxville, TN 37932855-208-55761,3

Q United Access2165 Hillshire Circle Memphis, TN 38133901-888-10101,3

____________________________

TEXAS

Q Access 2 Mobility, Inc.12406 SH 155 South Tyler, TX 75703877-254-54381,3

Q Adaptive Driving Access6836 N Sam Houston Pkwy WHouston, TX 77064713-874-91001,2,3

Q Adaptive Driving Access3430 E Sam Houston Pkwy S Pasadena, TX 77505281-487-19691,2,3

Q Advanced Mobility Systems of TX2110 N. Beach Ft. Worth, TX 76111866-211-8267 1,2,3

Q Advanced Mobility Systems of TX3029 E. Meadows Blvd., A-2 Mesquite, TX 75150 866-211-82671,3

Q Advanced Mobility Systems of TX239 Commercial Drive Buda, TX 78610 512-295-3800 1,2,3

Q Alamo Mobility Inc. 6473 DeZavala Road San Antonio, TX 78249210-697-88841,2,3

Q American Lift Aids, Inc.2310 Calder Ave. Beaumont, TX 77702409-832-34001,2,3

Q American Lift Aids, Inc.2407 W. Southwest Loop 323 Tyler, TX 75701903-581-88441,2,3

Q Austin Mobility Solutions15301 North IH 35, Suite A Pflugerville, TX 78660 512-436-08201

Q Lift Aids, Inc.1500 Westpark WayEuless , TX 76040817-835-0035 1,2,3

Q Mobility Outfitters, Inc. 2601 Summit Avenue Ste 300 Plano, TX 75074972-509-5233 1

Q Open Road Mobility7411 - 82nd St. Lubbock, TX 79424 806-771-58731,2,3

Q Open Road Mobility6669 Canyon Drive Amarillo, TX 79110 806-353-27471

Q Total Mobility Services, Inc.5131 Roosevelt Ave. San Antonio, TX 78214 210-626-52131,3

Q United Access of Dallas175 E. Interstate 30 Garland, TX 75043877-503-93991,2,3


NMEDA DEALER MEMBERSQ United Access of El Paso

5044-A Doniphan Drive El Paso, TX 79932915-585-07751

____________________________

VIRGINIAQ Independent Lifestyles

4880 S. Amherst Hwy Madison Heights, VA 24572 434-846-75101

Q M.I.T.S. of VA2075 W. Main St. Waynesboro, VA 22980 540-932-76201

Q Mobility Center of VA7450 Midlothian Turnpike. North Chesterfield, VA 23225 804-231-77741,2,3

Q Mobility Plus, Inc. of Viriginia323 South College Avenue Salem, VA 24153540-389-34001,3

Q Ride-Away6059 Virginia Beach Blvd. Norfolk, VA 23502888-RIDE-AWAY1,3

Q Ride-Away232 E. Belt Blvd., #100 Richmond, VA 23224 888-RIDE-AWAY1,3

____________________________

VERMONTQ Ride-Away

5C David Drive Essex Junction, VT 05452 888-RIDE-AWAY1,3

____________________________

WASHINGTONQ Absolute Mobility Center

21704 - 87th Ave. SEWoodinville, WA 98072 425-481-65461,2,3

Q Access Mobility Systemsdba JDR Corporation 7202 Evergreen Way Everett, WA 98203425-353-65631,3

Q Goldenwest Mobility1815 E. Francis Ave.Spokane, WA 99208 509-484-38421,2,3

Q Kersey Mobility5805 West Thorpe RoadSpokane, WA 99224253-863-47441

Q Kersey Mobility Systems6015 160th Ave. E.Sumner, WA 98390253-863-47441,2,3

Q Specialty Mobility6400 W. Okanogan Ave. Kennewick, WA 99336 509-735-98201

____________________________

WISCONSINQ A & J Mobility

4125 Terminal Dr McFarland, WI 53558 608-579-15001,3

Q A & J Mobility333 Washington Street Valders, WI 54245920-775-93331,2,3

Q A & J Mobility2650 Prospect Drive Eau Claire, WI 54703715-874-66301,3

Q A & J Vans dba A & J Mobility3058 Helsan Drive Richfield, WI 53076 800-517-10241,3

Q A & J Mobility1330 Mid Valley Drive De Pere, WI 54115920-632-4882 1,3

Q Advantage Mobility& Services, LLC2833 Stanley St. Stevens Point, WI 54481715-341-27121

Q GT Mobility and Services844 Ontario Road Green Bay, WI 54311 920-491-83841,2,3

Q MobilityWorksN8 W22195 Johnson Dr Ste. 130 Waukesha, WI 53186 888-473-54021,3

____________________________

WYOMINGQ Frontier Access & Mobility

Systems, Inc.1207 E. Pershing Blvd. Cheyenne, WY 82001 307-637-7663 1

CANADA____________________________

ALBERTAQ ECO Medical

18303 107 Avenue Edmonton, AB T5S 1K4 780-483-62321

Q Shoppers - H & H Care#1-2720 - 12th St. NE Calgary, AB T2E 7N4 403-250-2200 1,2,3

Q Shoppers Home Healthcare8303-Gold Care Med 4619 - 91 Ave. N.W. Edmonton, AB T6B 2M7 780-468-4002 1,2,3

____________________________

BRITISH COLUMBIAQ Advanced Mobility Products

101-8620 Glenlyon Parkway Burnaby, BC V5J 0B6 604-293-00021

Q Can Am Mobility158 Old Vernon Rd Kelowna, BC V1X 4R2 250-491-00031,3

Q MedichairKoolenay & Boundary250 Slater Road Cranbrook, BC V1C 5C8 250-489-66001

Q Medichair Northern BC849 - 2nd Avenue Prince George, BC V2L 3A6 250-562-82801

Q PG Surg-MED Ltd1749 Lyon Street Prince George, BC V2N 1T3 250-564-22401,3

Q PG Surg-Med Ltd.4204 25th Ave. Vernon, BC V1T 1P4 250-549-72881

Q Shoppers Home Health Care1561 Hillside Avenue. Victoria, BC V8T 2C1 250-370-29841


Summer 2014 15

NMEDA DEALER MEMBERSQ Shoppers Home Health Care

#101 - 8289 North Fraser Way Burnaby, BC V3N 0B9 604-326-11171,3

____________________________

MANITOBAQ Northland Home

Healthcare Products865 Bradford St. Winnipeg, MB R3H 0N6 204-786-6786 1

____________________________

NEW BRUNSWICKQ Harding Medical Supplies

24 Elmwood Drive Moncton, NB E1A 3W6 506-855-5200 1

Q Shopper’s Home Healthcare535 Edinburgh Dr. Moncton, NB E1E 4E3 506-388-9679 1

____________________________

NOVA SCOTIAQ Harding Medical

3447 Kempt Rd Halifax, NS B3K 5T7 902-484-2002 1

____________________________

ONTARIOQ Access Able Healthcare, Inc.

dba Medichair Thunder Bay977 Alloy Drive Thunder Bay, ON P7B 5Z8 807-623-9110 1

Q Courtland Mobility1355 Artisans Court, Unit B Burlington, ON L7L 5Y2800-354-8138 1,2,3

Q Creative Carriage Ltd6 Ridgeview St. St. George, ON N0E 1N0519-740-4801 1,2

Q Goldline Mobility & Conversions1759 Trafalgar St. London, ON N5W 1X4519-453-04801,2,3

Q Mobility in Motion1710 Bishop Street N Cambridge, ON N1T 1T2 519-623-9930 1

Q Northend Mobility301 Aquaduct St. Welland, ON L3C 1C9 905-735-5552 1,2

Q Shoppers Home Health Care2037 Long Lake Road Sudbury, ON P3E 6J9705-560-5190 1

Q Shoppers Home Health Care1624 Howard St. Windsor, ON N8X 3T7519-252-2715 1

Q Shoppers Home Health Care2028 Dundas Street East London, ON N5V 1R2519-455-4488 1

Q Shoppers Home Health Care202 Sparks Ave. Toronto, ON M2H 2S4416-701-1351 1

Q Sparrow Hawk Industries, Ltd.675A Davenport Rd Waterloo, ON N2V 2E2519-884-42951,2,3

Q Universal Motion120 St. Regis Crescent South Toronto, ON M3J 1Y8 416-398-42551,2,3

____________________________

QUEBECCentre Auto de Duberger, Inc.2957 Blvd Pere LelievreQuebec, QC G1P 2X9 418-683-4876

Q Centre d’ Autonomie399 Ave De La Friche Dolbeau-Mistassini, QC G8L 2T3 418-276-83361,3

Q Centre de L’auto St-Lambert145 Damase-Breton St-Lambert-de-Lauzon, QC G0S 2W0866-641-04191,3

Q SMVR 2 Visions, Inc.414, boul. St-Germain Ouest Rimouski, QC G5L 3N4 418-723-9225 1,3

Q TVR Technologies, Inc.595 Lanaudiere Repentigny, QC J6A 7N1 888-919-25551,2,3

Q Van Action4870 Rue CourvalSt-Laurent, QC H4T 1L1 800-668-8705 1,2,3

____________________________

SASKATCHEWANQ Medichair Regina

3033 Saskatchewan Drive Regina, SK S4T 1H5306-584-84561,3

INTERNATIONAL____________________________

UNITED KINGDOMAdaptacar Mobility Specialists Pathfield Business Park South Malton, Devon EX363LH 01769-572785

QAP SCORECARD

TOTALS FOR MARCH - MAY 2014

TOTAL QAP MEMBERS IN GOOD STANDING:

313

Applications: 5 Initial Accreditations: 1Suspensions: 3Reinstated: 2


CEO’S REPORTDAVE HUBBARD (NMEDA CEO/EXECUTIVE DIRECTOR)

Dave took over the position of Chief Executive Officer for The National

Mobility Equipment Dealers Association (NMEDA) during the summer

of 2008. Dave’s thirty-year career includes working in Detroit in brand

marketing for automotive manufacturers as well as advertising agencies.

Concerns or questions may be directed to Dave at [email protected].

As NMEDA begins its 25th year one can’t help but look back and marvel at

how far we, as an industry, have come and how fast things change on a year to year basis. This was

never truer than it is today and

that remains NMEDA’s number one

challenge. Not only to keep up

with the changes but to enlist our

business leaders to help shape and

mold our industry environment in

order to provide a solid platform

for the growth and prosperity of all

our members.

The Conference Committee is

deep into the process of taking a

hard look at the way we present

the National Conference in terms

of the types of workshops offered,

speakers, how to provide a richer

conference experience relative to

improving your businesses and

developing maximum take home

value. To find out more about the

diverse needs of our membership,

the committee has formed several

sub-committees including large

multi-point dealers, smaller single

and dual point dealer organiza-

tions and manufacturers in order

to gain a solid perspective on what

is required to improve the “real val-

ue” conference output . By “real

value” we are talking about what

attendees take away from the

event back to their businesses that

actually can help them increase

sales and service output, improve

their business and the bottom line.

Among the elements being dis-

cussed are things like sales train-

ing. Not just a workshop but po-

tentially a one or two day program

designed to provide in-depth and

detailed knowledge and tech-

niques complete with a method for

following up and tracking perfor-

mance. Manufacturer technical

training is also on the docket. At

the time of this writing, we are

talking to large and small manu-

facturers to see what might be fea-

sible. Could a major van provider

do a tech training in one and a

half days? How can we work in the

manufacturers of smaller bolt-on

type equipment? What combina-

tion would provide the best train-

ing value for our member dealers

and manufacturers? These are just

some of the questions the Con-

ference Committee is grappling

with this year. The one thing the

committee knows for sure is that

training, regardless of the type, is a

necessary cost factor for everyone

and if it can be combined with the

other benefits of the conference it

will be a win – win for everyone.

The recent resignations of VA

Secretary Shinseki and Under Sec-

retary Dr. Petzel definitely made

an impact on NMEDA’s efforts on

Capitol Hill. However, the impact of

the Congressional letters sent from

the House Committee on Veterans

Affairs to Secretary Shinseki’s of-

fice is still very much at issue. The

congressmen and woman did get

a reply from the Secretary’s Office

that was less than adequate cit-

ing that all of the rules of NHTSA

and the FMVSS were followed in

the installation of mobility equip-

ment. This, of course, is a highly

erroneous statement since FMVSS

doesn’t cover equipment per se’,

and the Government Relations

Committee has drafted drafting

a letter from the Legislators back

to the VA Prosthetics Depart-

ment accurately stating the facts

and strongly requesting that they

establish criteria for selecting mo-

bility equipment dealers to install

equipment and provide a timeline.

...This is the time of year when all of the committees review their goals and objectives, which will eventually become the foundation.”“Getting Ready for

NMEDA’s 25th Year

Summer 2014 17

In the meantime, over at the VA

Central Office, the letter flurry on

Capitol Hill seems to have spurred

some positive action on the part of

the Prosthetics Department to step

up its efforts to actually develop a

dealer selection criteria. According

to our lobbyist, Webster, Chamber-

lain and Bean, the VA Prosthetics

Department has formed an internal

group of field prosthetics person-

nel to produce a revised Automo-

tive Handbook by June or July of

this year. In addition, they have

been asking for a lot of informa-

tion from NMEDA about QAP, the

Guidelines and pricing (Average

Price Survey). These are all good

signs and we are in a semi-holding

pattern to see what is produced.

We expect to have a good idea of

what is happening by mid-summer,

and NMEDA has been assured that

we would get a look at the docu-

ment before it begins the regulatory

approval process. While all of this

seems sketchy at best, it is the best

position we have been in with re-

gard to accomplishing our goals in

recent years. Of course, we contin-

ue to plan and prepare for action in

case the effort is stalled again this

summer. If it should, we will be back

on the Capitol Hill with stronger

more poignant letters for our Leg-

islative friends to send to Secretary

Shinseki’s office. We are constantly

reminded that government affairs is

a marathon not a sprint.

National Mobility Aware-ness Month (NMAM) has concluded its third very

successful annual promotion surpassing most previous com-munication levels. In addition to

the four winners from this year’s

Local Heroes Contest, six other

people (that we know of) received

wheelchair accessible vehicles as

a direct result of having their story

posted on the contest website.

The vehicles were donated by

individuals or groups who became

aware of the entrants story posted

on the contest website and just

wanted to help. This is exactly

how an awareness campaign is

supposed to work. For what it’s

worth, all of the donated vehicles

were purchased and delivered

through NMEDA member mobility

dealers. From past experience we

know that even more of this type

of benevolent activity will occur

in future months because of our

efforts to heightened awareness

around people with disabilities and

the automotive mobility solutions

that are available to them.

Listed below are the final Local Heroes Contest communication statistics compared to last year:

• Total Local Hero Entries – 1,425

(vs 1,225 in 2013)

• Website Visitors – 3,916,933

(vs. 4,370,903)

• Unique Visitors – 1,789,136

(vs. 1,965,541)

• Page Views – 20,313,422

(vs. 13,294,588)

• Total Votes – 4,061,186

(vs. 2,363,011)

• 182 participating NMEDA

dealers (121 last year)

A hearty congratulation is due to

all of this year’s winners for par-

ticipating in the National Mobility

Awareness Month Local Heroes

Contest. Each had to collect a

minimum number of votes to be

become one of the top 10% final-

ists. The finalists’ stories were then

reviewed by a panel of healthcare

professionals for their inspirational

value: That the entry story reflects

the spirit of National Mobility

Awareness Month highlighting

the positive and uplifting aspects

of how the entrant is making the

most out of their life despite hav-

ing a disability. What makes this

person a “Local Hero” and how

have they made a positive impact

on the people around them?

The 2015 Local Heroes Contest winners are:

• Courtney Boyll (Moulton, AL)

• Linda Stearns (Oak Lawn, IL)

• Kyle Watson (Val Therese, ON)

• Antonio Dowels (Riverview, FL)

Thank you, thank you, thank you

to all of our manufacturer spon-

sors who so graciously make this

program possible through their

product donations. Thank you to

Toyota Motor Sales, USA, who this

year donated two Sienna mini-

vans, to Chrysler for donation of

a Dodge Caravan and to Mobility

Ventures for their donation of an

MV-1. A big thank you to Braun

and VMI for their contributions of

a lowered floor conversion each,

and many thanks to all those man-

ufacturers who volunteered prod-

ucts to help customize each prize

vehicle to the winners’ special

needs. We also owe a giant thank

you to the contest Judges who

waded through over 140 final-

ist stories to select four winners.

They are the unsung heroes in

this program. NMAM continues to

grow and get stronger every year.

My hat is off to all who participat-

ed to make it a success in 2014!

After a very intense year

of self-examination and

rebuilding of the program,

QAP is fast becoming the kind of

quality control program we can all

be proud to be associated with,

and that government agencies and

third party funders can depend

on for guidance in the selection

of automotive mobility suppliers.

However the heat is still on for the

next fiscal year.


In addition to our continuing efforts

to improve the quality of QAP, the

audit process and the auditor’s

education and certification, NM-

EDA is taking on the challenge of

developing an electronic (paperless)

records system. The technology has

been there for some time to auto-fill

forms and electronically distribute

them to their proper file repository,

and our members have been asking

for it. A sub-committee has been

formed to develop an RFP and a list

of qualified developers. In addition,

a development budget has been

identified for Fiscal Year (FY) 2015

(beginning July 1, 2014). Once the

system is developed and distributed

to the membership it should sig-

nificantly simplify the cumbersome

paper work associated with QAP

and our industry in general. We will

be reporting more on this important

project as things develop.

A big thank you goes out to Ad-

vanced Wheels of Technology, Inc.

for hosting a Manufacturer Service

School and CAMS-HP course this

past April in their new facility in

East Granby, CT. It’s not an easy

task put both of these programs

on back-to-back, but by all reports

it was a huge success.

Coming off a very active year,

the Education and Training Com-

mittee is launching into another

for FY-2015. Right now the plan

is to offer three manufacturer

Service Schools (MSS) in several

regions, including West, Mid-west

and Eastern parts of the country.

These schools have been filling

up each time and as long as the

membership supports the pro-

gram, NMEDA will continue to

offer them several times a year. It

is a very cost efficient way for new

technicians to obtain a number of

manufacturer training certificates

at one time in one place.

The E&T Committee is also devel-

oping new online training programs

and enlarging its Professional Busi-

ness Series program. New webinars

are on the list as well to provide

service business development and

sales training programs.

There are five CAMS-HP (Compre-

hensive Automotive Mobility Solu-

tions for Healthcare Professionals)

courses planned for this year and

to-date we still have three avail-

able for sponsorships. This is an

excellent way to get your business

in front of the Occupational Thera-

pist, Physical Therapist, Voc Rehab

personnel and even VA adminis-

trators in your market for a day of

mobility education. If you are inter-

ested in hosting a CAMS-HP event

at or near your business, contact

Pete Lucas in the NMEDA office

and get on the schedule. It’s an

outstanding way to influence the

influencers in your area.

Once again, NMEDA’s plate is full

heading into FY-2015 and we are

looking forward to another pro-

ductive year. However, it is not so

full that we cannot accommodate

additional input from our member-

ship. If you have an issue that you

think NMEDA needs to address,

please let us know by emailing

[email protected]. We are here for

you and it works best when we

hear from you.

Good Selling!!!

---

Summer 2014 19


ASSOCIATION MATTERS

Follow us!Facebook: Look for “National Mobility Equipment Dealers Association (NMEDA)”

Twitter: @NMEDAcom (http://twitter.com/#!/NMEDAcom)

We are pleased to offer sev-eral continuing education courses for healthcare pro-

fessionals, rehabilitation professionals, case managers, and others interested in helping consumers obtain appropri-ate personal mobility solutions. These

have been approved by ADED, AOTA,

AKTA, RESNA, CCMS and several state

PT associations for continuing educa-

tion credit.

Benefits of these programs include:

• Useful info and live demos of

automotive mobility solutions

for your clients.

• CEU’s at NO COST to you!

• Networking opportunities with

other healthcare and mobility

professionals.

• FREE LUNCH (or breakfast or

snack at some locations)

Comprehensive Automotive Mobility Solutions for Healthcare Professionals – 1.5 hour Lunch & Learn

This 1.5 hour Lunch & Learn course is a

brief introduction to topics pertaining to

personal automotive mobility solutions.

It will assist the allied health care prac-

titioner in understanding and advocat-

ing for individuals seeking automotive

vehicle modification solutions, while

also teaching practitioners about the

unique process involved in evaluating

and purchasing appropriate automotive

options.

Credit: 1.0 CEU Fee: FREE

Comprehensive Automotive Mobil-ity Solutions for Healthcare Profes-sionals – 7 hour course

This continuing education course

contains a range of topics pertain-

ing to personal automotive mobility

solutions. It will assist the allied health

care practitioner in understanding and

advocating for individuals seeking

automotive vehicle modification solu-

tions, while also teaching practitioners

about the unique process involved in

evaluating, selecting and purchasing

appropriate automotive options.

Credit: 7.0 CEU’s Fee: FREE

Conducting Wheelchair Transporta-tion Assessments (CWTA)

This 1.5 hour Lunch & Learn course is

a brief introduction to topics pertain-

ing to personal automotive mobility

solutions. These include an overview

of mobility devices, occupied and un-

occupied wheelchair transportation

and relevant standards and guide-

lines. It will assist the allied health

care practitioner, durable medical

equipment provider, and others to un-

derstanding and advocating for individ-

uals seeking automotive vehicle modi-

fication solutions, while also teaching

practitioners about the unique process

involved in evaluating and purchasing

appropriate automotive options.

Credit: 1.0 CEU Fee: FREE

NMEDA QAP 1-2-3 Online Training

The participant will gain an introduction

to best practice safety guidelines and

operational procedures for the auto-

motive mobility equipment industry as

regulated by the NMEDA Quality Assur-

ance Program. This three part course

will be useful for Driver Rehabilitation

Specialists who collaborate and work

closely with NMEDA QAP Dealers.

Credit: 3.0 CEU’s NMEDA Members: FREE ADED Members: $20.00 Non-Members: $30.00

To obtain more information or to register for these courses:

1-866-948-8341

nmeda.com/professional-training/

Education Opportunities for Health ProfessionalsBy Pete Lucas

Summer 2014 21

NMEDA Third Quarter Finance Report

Shown to the left are the 3rd Quarter Balance Sheet and the Quarterly Income and Expense Report for the

2014 Fiscal Year beginning July 1, 2013. The quarterly finances have been reviewed by both the Finance Committee and the Board.

Income and expenses are in line with expec-

tations at this time of the year. Marketing is

higher as an expense item due to the produc-

tion aspects of the National Mobility Aware-

ness Month Promotion, but are expected to

balance out at the end of fourth quarter.

If you have any questions regarding these

figures please contact Dave Hubbard in the

NMEDA office at 800-833-0427 or send an

email to [email protected].

Kevin Durban

NMEDA Treasurer

George W. Hicks, P.E. Traffic Accident Reconstructionist Modified Rehab Vehicle Inspector

4345 Teal Road 734.279.9345 tel Petersburg, MI 49270-9304 734.279.1788 faxwww.ingeniumservices.com [email protected]


There are five guiding principles in a Lean enterprise, they are:

1. Defining Customer Value

2. Mapping the Value Stream

3. Creating Flow

4. Establishing Pull

5. Pursuit of Perfection

In the last Circuit Breaker we talked about the first principle ‘Defining Customer Value’ and in this article

we are going to talk about the second principle ‘Mapping the Value Stream’. So just what is mapping the value

stream and what does it mean to me, a

mobility dealer? To help illustrate how

a dealer goes about mapping the value

stream we are going to use the exam-

ple from the last article for a mobility

dealer installing a set of hand controls.

In that example, and understanding

that the process may be different for

each dealer, we identified the process

flow for installing a set of hand controls

as the following:

1. Sales writes the order and

completes the order sheet.

2. Procurement orders the

hand control.

3. The hand control is received

at the dealer location.

4. The material goes through

incoming inspection.

5. The packing list is signed and

sent back to accounting.

6. The hand control is delivered

to the installing technician.

7. A work order is generated.

8. The technician installs the

hand control.

9. The final inspection paperwork

is completed.

10. The hand control is road tested.

11. The customer comes in for the

final fitting and training.

12. The technician installs the QAP

Label and completes the work

order.

13. The label log is updated.

14. The order is closed and sent

to billing.

In this process flow there are four-

teen (14) steps, each of which play

a part in delivering a vehicle to the

customer with fitted and tested

hand controls. But if you recall from

the last article on defining customer

value, not all process steps may be

as important to the customer. After

all, what did the customer order?

They ordered a set of hand con-

trols to be installed in their vehicle.

Seems pretty simple right? But look

at all those fourteen (14) steps, while

each one is important to the dealer,

from the customer’s eyes or perspec-

tive, they may not all be so important.

Meaning, the customer understands

there are ‘things’ the dealer needs to

‘do’ to provide them with what they

want. But ‘how’ the dealer goes about

these things, the customer doesn’t

really care so much about, so long as

they receive their vehicle with property

fitted and functional hand controls.

Let me use another example to help

explain this point as I can hear some

of you out there yelling ‘what do you

mean it’s not important?’ ‘What do

you mean the customer doesn’t re-

ally care?”. Let’s take the example of

ordering a coffee with vanilla cream

and sugar. In this example, what the

customer is willing to pay for is a cof-

fee with vanilla cream and sugar, and

one that tastes good! Right? Does the

customer care that the attendants had

to punch a clock when they arrived to

work? Or that they are wearing their

LEAN CORNER (W/ CHUCK HARDY)

The customer understands there are ‘things’ the

dealer needs to ‘do’ to provide them with what they

want. But ‘how’ the dealer goes about these things

the customer doesn’t really care so much about...”

“

Principle Two - “Mapping the Value Stream”

Summer 2014 23

name badge in just the right place? Or

that the owner had to order the right

vanilla cream? And that earlier in the

week, the supplier was out of stock and

the owner had to pay extra to have the

right product expedited so that your

coffee would taste just right? No.. Why?

Because all of these ‘things’ you as the

customer expect the coffee shop to do.

In fact you most likely love their coffee,

and as long as you can go there, pay

them and get that coffee just like you

want it, you don’t care what they had to

‘do’ to make it happen. You paid for a

coffee with vanilla cream and sugar.

So when we talk about customer value,

we are not saying or denying there are

‘things’ that must happen to deliver

your product the way you want it.

What we are saying is that from the

customer’s perspective, what they are

willing to pay for is the cup of coffee

with vanilla cream and sugar. And in

the case of the mobility dealer exam-

ple, the customer is willing to pay for a

working set of hand controls installed

in their vehicle. Everything else ‘behind

the scenes’ they are not paying for,

it’s not a part of the product they are

receiving. Are you with me so far?

OK, so now that we understand what

we mean when we say “Value”, we can

look at the process to install the hand

control. The whole process from point

of order to point of delivery. We are

now going to assign each process step

under one of these three categories:

Value Added – meaning the cus-

tomer is willing to pay for it. It is the

physical part of what they are taking

delivery of, what they paid for.

Non-Value Added (NVA) – mean-

ing it is not a part of the customer’s

product and not something the cus-

tomer is willing to (or has paid) for.

Non-Value Added but Required (NVA-R) – this is a special category

that is used for process steps that

the customer is not willing to pay

for, but they are required by some

local, federal, state, or other man-

date. Examples can be a weight

analysis required by the QAP

Rules, or the recording of a label

number in the label log.

Now that we know how to assign the customer value to each process step, let’s

do it for all of the fourteen (14) steps of installing a hand control. While you read through this, read

the process step first and then imag-

ine in your mind what you think the

customer value will be. See if you

come to the same conclusion, and if

not, read the explanation to under-

stand better why it was assigned

that way.

1. Sales writes the order and completes the order sheet

Non-Value Added – The

customer doesn’t care (isn’t

willing to pay for, is not part

of the product they are taking

delivery on) or need to know

what you have to do internally

paperwork wise, they want a

vehicle with a working hand

control installed.

2. Procurement orders the hand control.

Non-Value Added – Again,

the customer could care less

about how you order the

hand control; they just want it

installed and working.

3. The hand control is received at the dealer location.

Non-Value Added – Same as

step two, the internal process-

ing and what the dealer needs

to do to obtain and receive the

product is not something the

customer is willing to pay for,

they are willing to pay for a ve-

hicle with a working hand control.

They don’t care how the dealer

makes it happen, they just want it.

4. The material goes through incoming inspection.

Non-Value Added but Required

– This operation is not important

to the customer, but is a require-

ment of the QAP. Therefore it is

not value added, but is required.

5. The packing list is signed and sent back to accounting.

Non-Value Added – You may be

starting to get the idea by now

that from a customer perspec-

tive they are willing to pay for

an installed hand control, not all

of the other program or dealer

internal processing requirements.

That is why we call this activity

non-value added.

6. The hand control is delivered to the installing technician.

Non-Value Added – Movement

or delivery of an item is not

something the customer is

willing to pay for, they will pay

for the installation and the hand

control and that is about it.

7. A work order is generated.

Non-Value Added but Required – The work order is part of the

required Customer Documenta-

tion from the Guidelines section

2. Therefore this is still non-

value added from a customer

perspective, but is required by

the QAP.

...Imagine in your mind what youthink the customer value will be.”“



8. The technician installs the hand control.

Value Added – Finally!! Did any-

one know it would take this far

down in the process steps to final-

ly get to something the customer

is willing to pay for? The customer

is willing to pay for the installation

of the hand control, which is why

they came to your shop.

9. The final inspection paperwork is completed.

Non-Value Added but Required – The customer expects the

installation work is done correct-

ly, the first time, and therefore

inspecting the work performed is

no value to the customer but is

required by QAP.

10. The hand control is road tested.

Non-Value Added but Required – this one may come as a sur-

prise to many of you reading

this as you know without testing

the product, you don’t know if it

works or not. This is true, however

all inspections and tests are what

we call ‘appraisal’ activities and

technically, if the product is man-

ufactured and installed correctly

and in accordance with the manu-

facturer’s instructions, the prod-

uct will work perfectly. So testing,

just like inspections are non-value

added to the customer. Testing

is, however required by QAP and

the Guidelines and therefore is

categorized as ‘Required’.

11. The customer comes in for the final fitting and training.

Value Added – the customer

is paying for the hand control

and wants to know it will work

for them and to know how to

operate it, therefore this is

something the customer

is willing to pay for.

12. The technician installs the QAP Label and completes the work order.

Non-Value Added but Required – the QAP label is a program

requirement, but is not some-

thing the customer is willing

to pay for.

13. The label log is updated.

Non-Value Added but Required

– again, not something the

customer is willing to pay for,

they are paying for the hand

control to be installed and

working. However the label

and label log is a program

requirement.

14. The order is closed and sent to billing.

Non-Value Added - this is an

internal process, but not some-

thing the customer ordered or

is receiving, therefore is non-

value added to the customer.

Great! All of the process steps have

been agreed by the team and have

their customer value assigned,

ready to move on to mapping the

value stream. What are we trying to

accomplish by mapping it out? The an-

swer is that what we are trying to ac-

complish is what all Lean systems work

to do, that is, to eliminate waste in

the process, and by doing so increase

customer value and company profits.

Lean creates a visual workplace and a

process map is a visual diagram of the

process from which opportunities for

improvement become obvious.

The act of taking the process steps,

in our case the fourteen (14) steps

for installing a set of hand controls,

and visually mapping it out (on paper

using post it notes, or using software

such as Visio) and adding cycle times

to it, is called “Mapping the Value

Stream”. I know we didn’t talk about

cycle times until now, but as we are

looking at the process of installing

hand controls, and as that process oc-

curs over time, it is important to know

how much time is spent performing

each of the fourteen (14) steps in the

process. Once we create the map and

include the cycle times, and then cat-

egorize each step as value added or

not, we can begin to focus our efforts

on maximizing the customer value by

eliminating or decreasing the non-

value added activities.

Figure 1.

Summer 2014 25

Phew… that was a mouthful. I know for some folks

reading this that have not been exposed to mapping

a value stream, or as it is also called “Value Stream

Mapping” (VSM) and that it can sound and look

complex or intimidating. But it is not as complex

as it might seem. In figure 1 we show how we will

complete each process step ‘block’ and the underly-

ing ‘cycle time line’ which is comprised of both

‘process’ and ‘wait’ times. It should go without

saying that ‘wait time’ is considered Non-Value

Added time as waiting is one of the eight forms

of waste (remember TIM WOODS?).

Now let’s look at the entire process. Notice that we call this the “Current State” map. This is because this is what the process looks

like before we make any improvements. It is impor-

tant to document your current state before any

improvement, so that you can quantify the results

after improvement (or Kaizen). Take a look at the

example map of the value stream (figure 2) for

Acme Mobility, does it make sense to you?

All of the fourteen (14) steps are in sequential order

from left to right and the cycle time line is shown

as the (square-wave) line below the process steps.

On top of the process steps you can see on the left

where the process starts with ordering parts from

suppliers, and to the far right the ultimate delivery to

the customer. You can also see in the upper center

the interaction by Sales, Management, and Customer

Service. Which we know can vary from mobility

dealer to mobility dealer. You can also see that it says

“Current State Map”. This is because we are mapping

the as-is or current state of how hand controls are

ordered and installed.

I know that not all of you reading this have access

to such nice software tools as Visio or other process

mapping tools, remember I told you that this can also

be done with ‘post-it’ pads. In figure 3 (next page)

you can see an example of this. The point being that

anyone can do this, the reason for the post-it pads

as opposed to a chalk or white board is because the

process steps may change or move around as your

team is defining the process and it’s easier to move

post-its than it is to erase and start over each time.

In figure 3 the blue pads are the process steps, and

the green ones in-between are the wait times. Use

your imagination, the tools used are not as important

as being able to map the process.

Fig

ure

2.


same 5% to 95%. And while we are

not tackling what we are going to do

to improve the process in this article,

in figure 4 (below) we show some

typical results of applying Lean.

I would also like to point out an-

other significant difference in Lean

thinking as opposed to traditional

thinking. In traditional thinking

the operator works to improve the

installation process. In other words

the worker tries to find a better way,

a faster way of installing that hand

control. Sometimes spending count-

less hours and days to improve that

little 5% of the process. Whereas in

a Lean culture, we are looking at the

broad spectrum of the entire pro-

cess and not that we can’t improve

on that 5% installation and road test

time, but it is clear the real opportu-

nity for process improvement is not

in the installation, but in the other

95% ‘behind the scenes’ less visible

non-value added processing. That

is why Lean focuses on eliminating

waste or muda (see figure 5) and is

much more effective to the business

than traditional methods.

• There is 6 hours of true value

added activity.

• There is 131.6 hours of non-value

added activity and this includes

waiting times.

This means that in our current pro-

cess there is only 4.6% value added

activity versus 95.4% non-value

added activity. Don’t be shocked by

this. I have done a lot of value stream

maps and this is not unexpected. In

fact, the industry norm for a process

before Lean has been applied is the

I will tell you another benefit in per-

forming this exercise. Its amazing to

me, I have seen it time and time again.

When you gather all the process own-

ers (the team of people involved in the

process) to map it out, you would be

amazed at what you find. I have seen

teams uncover things like “I did not

know you did that?” and “why are we

doing that?”. People have a tendency

to come to work, do their job, and

move to the next job. When everyone

on the team gets a chance to see (visu-

ally) and hear from the other workers

how, and what they do in the process,

funny or unexpected outcomes can

occur. Not to mention it’s a great team

building exercise. I am confident if you

perform mapping the value stream at

your dealership, you will have similar

results, and probably have a ‘gotcha’

moment. It can be magic.

What did we find out by mapping the value stream of installing a hand control?

We already knew there were fourteen

(14) steps, but now we know that the

current process can be quantified by

customer value. And in our process

we calculated the following:

• The entire process currently

takes 5.7 days or 137.6 hours to

complete.

Figure 3.

...Lean focuses on eliminating waste or muda and is much more effective to the business than traditional methods.”“

Figure 4.


Summer 2014 27

This completes this quarter’s article on “Mapping the Value Stream”. In this article we covered the

second principle of Lean. We learned:

• How to assign the customer value to each part

of the process including value added, non-value

added, non-value added but required, and waiting

which is categorized as non-value added.

• How to take process steps in the current ‘as-

is’ state and visually map them out using your

choice of tools or software.

• The benefits of bringing your team together to

collaborate on the development of the value

stream map.

In the next article we will continue with the third prin-

ciple of Lean “Creating Flow”. To give you a glimpse,

creating flow is the process of reviewing the current

state value stream map, identifying improvement

opportunities also known as kaizen events, and ulti-

mately creating a future state map and executing

the improvement projects. Sounds exciting, I know!

See you next quarter.

---

BECOME A DEALER TODAY!

For information and to become a dealer, contact Josh at [email protected] (800) 732-5625

Clock Conversions clockconversions.com

Chuck Hardy is the NMEDA Quality

Control Director and a certified

Lean Six Sigma Black Belt (LSSBB)

and Lean Practitioner. Chuck can be

reached at the NMEDA main office in

Tampa at 800.833.0427 or by email

at [email protected].

Figure 5.

Summer 2014 29

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NMEDA NEWS BRIEF

Ford added, “ElDorado Mobility is a

tremendous opportunity for me. The

company has a well- earned reputation

for delivering the most durable and

reliable van conversions in the indus-

try. I’m looking forward to leveraging

our quality products with our strong

dealer relationships to increase ef-

ficiency and improve the customer

experience to grow our business.”

Tyler said Ford’s arrival also al-

lows Jeff Montgomery, president of

ElDorado National- Kansas, to focus

solely on the two cutaway shuttle

bus lines manufactured at the Salina

facility. “We certainly appreciate the

effort Jeff has made inoverseeing our

mobility business. Moving forward,

however, this change will allow him to

focus 100% of his efforts on our ElDo-

rado National- Kansas and Krystal bus

products,” Tyler said. “Having Matt

join Jeff in Salina demonstrates ASV’s

commitment to strengthening these

brands in their respective markets.”

Ford arrives from The Braun Cor-

poration, a manufacturer of conver-

sion van and wheelchair lift mobility

products, where he spent more than

10 years in sales management posi-

tions, most recently as national direc-

tor of sales. In this role, he expanded

the company’s dealer network into 19

new markets over a two- year pe-

riod, a move that resulted in market

share increases. Prior to this, he held

business ownership positions at Ford

Wireless Group and Clearcall, Inc.

Ford earned his Bachelor of Arts in

business administration/economics

and is currently completing his Mas-

ter of Business Administration from

Bethel College.

ElDorado Mobility’s Amerivan, side

entry, and Mission, rear entry, minivan

conversions feature the industry’s

only stainless steel floor, an optional

power ramp and flexible seating for

family members. All minivan conver-

sions are Altoona tested and meet

or exceed applicable FMVSS/CMVSS

testing requirements.

For more information about ElDorado

Mobility conversion products, visit

www.amerivans.com or call toll free

1- 866- 392- 6300.

---

Allied Specialty Vehicles Names Matt Ford President of ElDorado Mobility

Allied Specialty Vehicles (ASV), a leading manufac-turer of motor vehicles for

commercial, fire & emergency and recreation markets, today announced that Matt Ford has been named president of ElDorado Mobility. Ford will lead the company from ASV’s

ElDorado National- Kansas manufac-

turing facility in Salina where Toyota,

Chrysler and Dodge minivans are con-

verted for wheelchair accessibility.

“We are delighted to have a person of

Matt’s caliber onboard to lead ASV’s

expanding mobility business,” said

Kent Tyler, president and CEO of ASV’s

Bus Division. “His management experi-

ence and proven sales success with

mobility products for persons with dis-

abilities is well aligned with our strate-

gies to expand our dealer network and

grow our customer base in personal

use, paratransit and taxi markets.”

I’m looking forward to leveraging our quality products with our strong dealer relationships to increase efficiency and improve the customer experience to grow our business.” “

Matt Ford, newly instated President of ElDorado National.

Summer 2014 33

“The Local Heroes Contest is such

a rewarding part of what we do at

NMEDA. Each year the awareness for

mobility challenges and solutions

continues to grow. We thank our

members, contest sponsors and the

hundreds of communities and thou-

sands of individuals who rallied this

year to make National Mobility Aware-

ness Month special once again. I also

want to personally thank the millions

who took the time to read and learn

about all of the Local Heroes in our

contest and then cast their votes,”

said Dave Hubbard, NMEDA CEO.

---

NMEDA Reveals the Deserving Winners of the 3rd Annual Local Heroes Contest National Mobility Month Results in Record Donation of Wheelchair Accessible Vehicles

On June 10, 2014, NMEDAannounced the four win-ners of the 2014 National

Mobility Awareness Month Local Heroes Contest. With 1,425 Local

Hero entries and more than four

million votes cast, the campaign

set records, making it the most

successful National Mobility Aware-

ness Month (NMAM) event to-date.

Sponsors, Toyota, Chrysler, Mobility

Ventures LLC, BraunAbility and VMI

will be providing four wheelchair

accessible vehicles and conversions.

This year, an additional 14 individuals

in communities across North America

are also receiving wheelchair acces-

sible vehicles thanks to generous

individuals and local organizations

who have either donated a vehicle or

purchased a new vehicle to contes-

tants who entered their stories in

the online contest.

The four NMAM Local Heroes are:

• Antonio Dowels (Riverview, FL)

• Courtney Boyll (Moulton, AL)

• Linda Stearns (Oak Lawn, IL)

• Kyle Watson (Val Therese,

ON, Canada)

Throughout the competition, over a

thousand individuals, caregivers,

friends and family submitted writ-

ten or video stories about overcom-

ing mobility obstacles and pursuing

goals and ambitions. “Local Hero”

entries were submitted online at

MobilityAwarenessMonth.com.

The Local Heroes Contest is sucha rewarding part of what we do at NMEDA.” -- Dave Hubbard, NMEDA CEO “

Holding the keys to their future. The ocal Heroes from left to right: Kyle Watson (Val Therese, ON, Canada), Antonio Dowels (Riverview, FL),

Linda Stearns (Oak Lawn, IL) and Courtney Boyll (Moulton, AL)

See it online!Facebook: “National Mobility Equipment Dealers Association”

Web: mobilityawarenessmonth.com/local-heroes/2014-winners/National Mobility Equipment Dealers Association

MOBILITYMOBILITY

Sam Cook (NMEDA President) and spokesperson Mike Savicki

introduce the NMAM Local Heroes segment on Daytime, June 10, 2014.


NATIONAL MOBILITY AWARENESS MONTH

Congratulations to Our Winners

View the Daytime TV Announcement at www.youtube.com/user/MobilityAwareness/videos

And It’s All Thanks to YouThe great success of National Mobility Awareness Month 2014 would not have been possible

were it not for your continued and unfaltering support. NMEDA would like to take this

opportunity to extend a big THANK YOU to all those who took part in this year’s campaign,

whether it was helping someone enter the Local Hero Contest, spreading the word, through

media efforts, or keeping life moving forward with the donation of an accessible vehicle or

conversion. NMEDA membership participation increased 50% from last year.

Winners were announced on June 10 on Daytime TV, broadcasting across 140 U.S. markets in 80

million homes. Dave Hubbard and Sam Cook from NMEDA, Joe Garnett from BraunAbility, Bill

Burris from Toyota Mobility, Ryan Zemmer and John Walsh from Mobility Ventures, and NMAM’s

National Spokesperson, Mike Savicki joined in the celebration.

National Mobility Awareness Month Changes Lives Once AgainFor the third year, National Mobility Awareness Month has made a large and lasting impact

across the nation, promoting mobility solutions and the ideal of Life Moving Forward. From

individuals to families and entire communities, millions have rallied to back the cause by

expressing their commitment across online channels, through broadcast and in print. Mobility

Awareness Month might be over, but the effect it has had on the lives of those with disabilities

continues to grow and the community support keeps pouring in.

Let the Numbers Speak for ThemselvesYour dedicated efforts to raise awareness of the mobility solutions available in your community

were successful across the board.

1,425 20 million

4 million 3.9 million

Local Hero EntriesPage Views

Votes Cast

Over

Over

Website Visitors

We enjoyed coverage on Ellen’s website and on Good Morning America’s social media profiles. To

date, we know of 12 Wheelchair Accessible Vehicles that have been donated to Local Heroes in

the promotion; more than half of them were brand new.

LINDA STEARNS from Oak Lawn, IL

ANTONIO DOWELS from Riverview, FL

COURTNEY BOYLL from Moulton, AL

KYLE & PAULA WATSON from Val Therese, Ontario


Summer 2014 35

NATIONAL MOBILITY AWARENESS MONTH

Congratulations to Our Winners

View the Daytime TV Announcement at www.youtube.com/user/MobilityAwareness/videos

And It’s All Thanks to YouThe great success of National Mobility Awareness Month 2014 would not have been possible

were it not for your continued and unfaltering support. NMEDA would like to take this

opportunity to extend a big THANK YOU to all those who took part in this year’s campaign,

whether it was helping someone enter the Local Hero Contest, spreading the word, through

media efforts, or keeping life moving forward with the donation of an accessible vehicle or

conversion. NMEDA membership participation increased 50% from last year.

Winners were announced on June 10 on Daytime TV, broadcasting across 140 U.S. markets in 80

million homes. Dave Hubbard and Sam Cook from NMEDA, Joe Garnett from BraunAbility, Bill

Burris from Toyota Mobility, Ryan Zemmer and John Walsh from Mobility Ventures, and NMAM’s

National Spokesperson, Mike Savicki joined in the celebration.

National Mobility Awareness Month Changes Lives Once AgainFor the third year, National Mobility Awareness Month has made a large and lasting impact

across the nation, promoting mobility solutions and the ideal of Life Moving Forward. From

individuals to families and entire communities, millions have rallied to back the cause by

expressing their commitment across online channels, through broadcast and in print. Mobility

Awareness Month might be over, but the effect it has had on the lives of those with disabilities

continues to grow and the community support keeps pouring in.

Let the Numbers Speak for ThemselvesYour dedicated efforts to raise awareness of the mobility solutions available in your community

were successful across the board.

1,425 20 million

4 million 3.9 million

Local Hero EntriesPage Views

Votes Cast

Over

Over

Website Visitors

We enjoyed coverage on Ellen’s website and on Good Morning America’s social media profiles. To

date, we know of 12 Wheelchair Accessible Vehicles that have been donated to Local Heroes in

the promotion; more than half of them were brand new.

LINDA STEARNS from Oak Lawn, IL

ANTONIO DOWELS from Riverview, FL

COURTNEY BOYLL from Moulton, AL

KYLE & PAULA WATSON from Val Therese, Ontario



GUIDELINES GROUP TALK

Purpose To outline the intended use and required function of Steering Wheel Devices.

Scope The NMEDA Guidelines are intended for use by the mobility equipment industry. NMEDA Guidelines do not

supersede Federal, State or Provincial laws and guidelines or mobility equipment manufacturers’ installation

procedures; the more stringent will prevail.

Definition: (See Appendix C)

Requirements

22.1 The type of counterbalances and steering device shall be determined by the Driver Rehabilitation

Specialist. The location of the steering device will be determined by the Driver Rehabilitation Specialist,

client and mobility equipment dealer.

22.2 The steering device or attachments and any installed counterbalances shall not interfere with client’s

ability to view any instrument panel gauge such as speedometer, fuel, etc., unless noted by the Driver

Rehabilitation Specialist and dealer.

22.3 The steering device, when installed, shall not interfere with the operation of the air bag system. If

interference with operation of the airbag cannot be avoided the airbag should be deactivated while the

steering device is in use.

22.4 Modifications to steering devices shall be authorized by the Driver Rehabilitation Specialist.

22.5 Steering devices shall be quick-release and easily removable by a non-disabled person.

*NOTE: For purposes of NMEDA High Tech / Low Tech classifications, a low tech steering device is one that is a mechanical device only with no integrated control of a secondary vehicle control function. High Tech steering devices are any steering devices that meet the requirements of a high tech device as defined in Section 7.1.

NATIONAL MOBILITY EQUIPMENT DEALERS ASSOCIATION - GUIDELINES

22 STEERING WHEEL DEVICES NMEDA Classification: Low Tech

Revised: January 19, 2012

For Use in Discussion Outlined on the Following Pages:

IntroductionThe NMEDA Guidelines are a “living document” and are updated regularly to reflect changes in the industry. To

make this living document come alive for your Service Department Team we suggest you take a single Guideline or

a section of the Guidelines and use the Discussion Question Guide below as a part of your weekly team meetings.

This cooperative-style learning exercise is in practice by some of our Dealer members. We suggest you adopt it

too and realize the benefit of a more engaged and better informed workforce.

Summer 2014 37

Definition / Meaning of Guideline (Plain English) Interpretation?

This guideline is intended to outline the proper use and required function of steer-

ing wheel devices.

For purposes of NMEDA high tech / low tech classifications, a low tech steering de-

vice is one that is a mechanical device only with no integrated control of a second-

ary vehicle control function. High tech steering devices are any steering devices

that meet the requirements of a high tech device (refer to guidelines).

All steering wheel devices shall be installed safely according to NMEDA guidelines

or federal, state, provincial law, or manufacturer’s instructions, the more stringent

will prevail. The installer must ensure that the vehicle is equipped with the proper

power options and there is specific documentation from a CDRS. Steering wheel

devices should be installed in such a manner where they will not come loose, come

out of adjustment, or interfere with any vehicle operating system physically or visu-

ally including any instrument panel gauge such as speedometer, fuel, etc., unless

noted by the Driver Rehabilitation Specialist and dealer. The steering device, when

installed, shall not interfere with the operation of the air bag system. If interfer-

ence with operation of the airbag cannot be avoided the airbag should be deacti-

vated while the steering device is in use.

The type of counterbalances and steering device shall be determined by the Driver

Rehabilitation Specialist. The location of the steering device will be determined by

the Driver Rehabilitation Specialist, client and mobility equipment dealer. Only the

type prescribed by a CDRS should be used, no changes or modifications are al-

lowed unless an amendment in writing is obtained. Steering devices shall be quick-

release and easily removable by a non-disabled person.

The client should be given instructions and any information provided by the manu-

facturer pertaining to the steering wheel device that was installed.

Benefits of Following Guideline (Economic Savings) - Give Example:• Dealership adds to their bottom line-profit and billable hours

• A great / trouble free installation can lead to referrals for more work through

your client’s networking groups

Consequences of not following Guideline (Economic) - Give Example:• Litigation-large legal expenses for dealership / owner, dealership longevity, risk

of not following guideline is not worth the reward of a few hundred dollars profit

• Dealership is not using best practices, following guidelines, may impact future

business

Benefits of following Guideline (Safety) - Give Example:• Drivers are able to steer vehicle without removing their hand from gas and

brake controls

• Safety of driver and their passengers, and all others on the road

Try This Plan:STEP-BY-STEP

GUIDE FOR SERVICE DEPARTMENT

TEAM MEETINGS---------------------------

1.

Read the Guideline(s)

out loud to your Service

Department during your

team meeting.

2.

Ask the Discussion

Questions one by one

and let your team

discuss openly.

3.

Keep your entire team

engaged and thinking by

asking open questions

that can’t be answered

with just “yes or no.”

4.

Try to act on or

implement any good

ideas your team

produces and reward

them, if appropriate.

(Continued on next page)

A Complete Discussion Guide for your Service Departent Team Meetings!


MOVINGFORWARDWITH DRIVE MASTER

37 Daniel Road West, Fairfield, NJ 07004-2521Phone: (973) 808-9709 • Fax: (973) 808-9713

E-mail: [email protected] Web: DriveMasterMobility.com

Providing Mobility for thePhysically Challenged Since 1952

INNOVATION

Experts Now! Partial Features Include...

And Much More!For additional information contact Drive-Master

Hand Controls • Reduced Effort Steering • Reduced Effort BrakingFoot Steering • Left Foot Gas Pedals • Wheelchair Lifts

Steering Devices • Backup Brakes & Steering • Horizontal SteeringComplete Van Conversions • Block Pedal Extensions

Drive-Master and IDS are changing the future of modified steering in electricsteering systems. Our product development teams have spent many hoursinvestigating various systems and methods to develop and produce a reliablemodification with a backup system. After the design and testing of severalprototype models, we developed the exclusive method to modify the electricsteering so that infinite efforts can be achieved. After this development we discovered that other driving products could be produced.• Easily connects to the CAN/LIN connector in all vehicles• Activates ALL OEM vehicle secondaries found in the OEM computer• Secondaries not in the CAN/LIN will have a wire in module• Adjustable mounts for client comfort and range of motion• Touch sensitive screen easily activates on touch with cuff, glove, or

pointer. Not heat sensitiveAll of the equipment has been fully tested, documented and passed all therequired and SAE Recommended Testing Procedures. We are proud tointroduce and display the full line along with evaluator training tools for theToyota Sienna Van and other vehicles.

Consequences of not following Guideline (Safety) - Give Example:

• Potential collision, personal injury, or even death.

This can include, but is not limited to driver,

passengers, other vehicles, pedestrians

• Drivers may not be able to steer / react in a timely

manner, could lose control of the vehicle

Discussion Questions (Weekly Training, Service Department)

• Why is it important that a steering wheel device be removable by a non-disabled driver?

• Does the installation of a steering wheel device require a Make Inoperative Exemption/Form?

• What is the advantage of a steering wheel coun-terbalance to a driver using a steering wheel device?

If you have a specific Guidelines request to be featured in the next Guidelines Group Talk, let us know!

Your comments and suggestions are also welcome. Send all inquiries and requests to [email protected].

(Continued from previous page)

Summer 2014 39

QAP DISCOUNT PROGRAM

Harmar2075 47th St.

Sarasota, FL 34234

800-833-0478

www.harmar.com

Q’Straint5553 Ravenswood Road #104

Ft. Lauderdale, FL 33312

800-987-9987 phone

www.qstraint.com

Pride Mobility Products Corp.182 Susquehanna Avenue

Exeter, PA 18643

570-655-5574 phone

www.pridemobility.com

Worldwide Mobility Products720 N. Golden Key St, Suite B6

Gilbert, AZ 85233

480-497-4692 phone

www.worldwide-mobility.com

Adaptive Driving Alliance(Requires Membership)

4218 W. Electra Lane

Glendale, AZ 85310

623-434-0722 phone

www.adamobility.com

NMEDA Thanks and recognizes these manufacturers for their participation in this voluntary discount program that enhances the benefits of the Quality Assurance Program (QAP).

*** NMEDA is unable to provide information with regard to the individual company discounts. Dealers who are

participating in the NMEDA Quality Assurance Program should contact their sales representatives from the above

companies for additional details about their discount program.


of British Columbia (ICBC) in North

Vancouver, BC, Canada.

Conveniently, most adaptive vehicle

alterers use OEM seats together with

an aftermarket base (riser) when re-

certifying vehicles altered for wheel-

chair access. Alterers usually install

the OEM seat with the assumption

that the OEM seat stands on its own,

apart from the base and seat anchor-

age, and that compliance with F/

CMVSS 202(a) “Head Restraints” stays

intact. However, the seat installation

in the altered vehicle is different from

the way the seat was installed (an-

chored) in the OEM vehicle. There-

fore, to assume that pass-through

certification applies to the OEM head

restraints means that F/CMVSS 202(a)

is certifiable, together with the seat,

apart from a vehicle.

On the other hand, if F/CMVSS 202(a)

was strictly intended to be an in-vehicle

test, this would mean that every lowered

floor alterer, every final stage manu-

facturer and every aftermarket seat

manufacturer would be faced with the

insurmountable task of re-certifying

F/CMVSS 202(a) and testing the head

restraints inside every recipient vehicle

type with the various seat and base

combinations. The following list is an

abbreviated outline of the requirements:

Head restraint dimensions and per-formance requirements

• Height at the top of each front

outboard head restraint from the

manikin H-point must be a mini-

mum 800 mm and 750 mm for all

other outboard head restraints;

• Width of each outboard head

restraint must be a minimum

170mm;

• Backset (distance between back

of head and head restraint) of

each front outboard seating posi-

tion must be a maximum 55 mm

in any adjustment;

straints,” because Canada does not

have a modifier category for titled

vehicles, as the U.S. does. This means

all modifications on vehicles after first

retail sale in good faith are not feder-

ally regulated in Canada, including

the modification of head restraints.

However, in the U.S., and in Canada,

alterers and final stage manufacturers

are not exempt from FMVSS 202(a)

“Head Restraints.” Also, alterers

and manufacturers cannot delete

the drivers seat, because under F/

CMVSS 207 “Anchorage of Seats,”

every vehicle must have a drivers seat,

which includes head restraints, and

there are no exemptions for alterers

and manufacturers. Therefore, in both

the United States and Canada, alter-

ers and manufacturers must comply

with F/CMVSS 202(a), which ap-

plies to passenger cars, MPVs, trucks

and buses with a GVWR of 4,536 kg

(10,000 Lb.) or less.

Standard 202(a) requires that every

vehicle must have a head restraint in

each front (and rear if equipped with

a head restraint) outboard designated

seating position (DSP) that complies

with all the stipulated measurements

and performance requirements. Mea-

surements are taken by using a head

restraint measurement device (HRMD)

specified in the Society of Automo-

tive Engineers (SAE) (July 1995) J826

three dimensional 50th percentile

male manikin designed by and avail-

able from the Insurance Corporation

INDUSTRY ADVISOR

F/CMVSS 202(a) Head Restraints – For Adaptive VehiclesBy Harry G. Baergen, CET

Members have recently raised some questions regard-ing certification of head

restraints for wheelchair drivers and wheelchair front passenger positions in a vehicle. These questions are also

timely with discussions taking place

within the NMEDA CRP technical com-

mittee about the test procedure for

head restraints on regular seats in al-

tered vehicles. Like other federal mo-

tor vehicle safety standards, F/CMVSS

202(a) “Head Restraints” is based on

engineering principles and may ap-

pear to be overly technical in nature.

However, there are some fundamental

obscurities in this standard that need

to be addressed and clarified for the

adaptive vehicle industry.

Background

In the United States, under 49 CFR

Part 595, modifiers are exempt from

complying with FMVSS 202(a) “Head

Restraints” if the vehicle is driven

from a wheelchair and no other seat

is provided. FMVSS 202(a) is also

exempted where a U.S. modifier

adapts a head restraint for a person

with a disability (driver impairment).

The same applies in Canada, but

in a different way. In Canada there

are no specific modifier exemptions

for CMVSS/TSD 202(a) “Head Re-

...To assume that pass-throughcertification applies to the OEM head restraints means that F/CMVSS 202(a) is certifiable, together with the seat, apart from a vehicle.

“

Summer 2014 41

the seat on a g-sled without a vehicle,

or at most on a vehicle floor mock-up.

Head restraints for wheelchair drivers

Regarding special head restraints that

are installed for a wheelchair driver,

most would be installed aftermarket

in vehicles that are already in use by

the first retail purchaser, or vehicles

that are titled, as defined in the U.S.,

and would be exempt from federal

requirements. Those wheelchair head

restraints that are installed in new

vehicles by alterers and/or manufac-

turers would be installed in addition

to those seats required by F/CMVSS

207. Thereby, according to NHTSA’s

interpretation under another standard,

FMVSS 124 “Accelerator Control” final

rule, the equipment added that does

not interfere with existing compliant

equipment is not regulated. This also

appears to be the case in Canada, but

there is nothing officially in writing.

Companies that manufacture wheel-

chair head restraints and wish to apply

federal standard 202(a) may certainly

do so, but to a limited extent. Only

parts of the standard 202(a) could

be referenced, because there is no

consistent H-point, HRMD nor SRP

on a wheelchair head restraint that is

attached to the vehicle separate from

the wheelchair. A wheelchair head re-

straint manufacturer could only make

an endorsement that the head restraint

complies with the applicable parts of

F/CMVSS 202(a) “Head Restraints.”

Conclusion

In the meantime, NMEDA will continue

in its endeavor to acquire informa-

tion from the federal governments for

further interpretation and clarification

on in-vehicle testing vs. out of vehicle

testing, and on the installation of ad-

ditional equipment, with respect to

F/C/MVSS 202(a) “Head Restraints.”

---

and held for 5.5 seconds.

• Owners manual must provide use

and operation of head restraints;

Or,

• Injury criteria for all outboard

DSP must not exceed 12o angular

rotation between head and torso

of a 50th percentile male Hybrid

III test dummy and must not ex-

ceed 500 HIC, when tested on a

g-sled at 17.3 km/h.

Interpretation

The NHTSA laboratory test procedure

allows head restraints to be tested

either dynamically or statically. The

compliance test procedure preferred

by the Office of Vehicle Safety Com-

pliance (OVSC) is the STATIC TEST in

which the head restraint must meet

specific dimensional and load carry-

ing requirements. Although, NHTSA

uses a vehicle platform for the static

test procedure, in the standard F/

CMVSS 202(a) it indicates that the

static and dimensional tests for head

restraints can be performed on the

seat itself and, based on the forces

applied, are not dependent on forces

absorbed by the seat anchorage

points, i.e., the vehicle. In the test

procedure, failure criteria refers only

to the seat, seat back or head re-

straint. This implies that most of the

dimensional and performance tests

could be performed outside of the

vehicle on a test platform.

The optional dynamic (g-sled) test

stipulated in the standard utilizes a

vehicle, but the vehicle is stripped

down to the point where it can almost

be considered a mock-up and it is se-

curely fastened to the g-sled to isolate

the seat that incorporates the head

restraint. Consequently, the weight

of the vehicle is factored into the

sled weight. Therefore, as long as any

given g-sled can produce the g-forces

required it should be acceptable to

test the head restraint together with

• Gaps between the head restraint

(lowest adjustment) and the seat

must not exceed 60 mm mea-

sured from the contact points of a

65 mm sphere at a 5 N load, or, 25

mm for movable restraints when

measured with a 25 mm cylinder;

• Energy absorption of any head

restraint must not exceed 80 g

deceleration for more 3 millisec-

onds when impacted by a semi-

spherical 65 mm head form de-

vice weighing 6.8 kg, from at least

25 mm away. This is measured by

an acceleration sensing device

specified in SAE recommended

practices J211/1 (March 1995). The

impact must be horizontal and

within 70 mm of the restraint ver-

tical centerline;• Height retention downward force

of all adjustable head restraints

when subjected to a 500 N force

at the rate of 250 N/min held for

5 minutes and applied through a

165 mm diameter, 152 mm long,

cylindrical device placed along

the length of the restraint on the

top, must meet the height reten-

tion test by returning to within 13

mm of a reference point that was

first established at a 50 N force

and the restraint must not move

downward more than 25 mm dur-

ing the initial 50 N force;

• Backset retention when tested

with a head form that must not

be displaced more than 25 mm

during the initial reference mo-

ment of 37 Nm and 102 mm dur-

ing a reference moment of 373

Nm at 187 Nm/minutes about the

H-point with the force vector on

the back pan at a height of 290

mm and then when released to

37 Nm return to within 13 mm of

the initial reference moment. The

restraint must then withstand a

reload to 890 N at 250 N/minutes


to other fully certified small vehicles

operating on city streets. Consequent-

ly, in the industry’s failure to convince

the provincial governments to make a

blanket announcement to allow LSVs

on city streets, the industry turned

to the media, providing only limited

information. This was successful to a

limited extent – for example British

Columbia now allows LSVs on certain

streets and roads – but while the LSV

industry was politicizing governments

with the help of the media, Transport

Canada was busy rewriting the LSV

definition to clarify the vast difference

between LSVs and mainstream elec-

tric vehicles. As a result, the Canadian

definition of LSV now includes that

an LSV is designed for use in traffic

controlled communities and must be

electric, while the U.S. definition still

only specifies a vehicle with a maxi-

mum speed of 25 mph (40 kph) and a

maximum GVWR of 3000 Lb.

In both countries, U.S. and Canada,

LSVs are required to meet F/CMVSS

500, which only requires the vehicles

to be equipped with basic lamps,

reflectors, parking brake, rear view

mirrors, windshield, and a seat belt,

none of which have any performance

requirements except the seat belt

itself (not the anchorage) and the

windshield as a separate component.

However, compliance with this one

standard and these minimal require-

ments allowed LSV companies to

make the true, but misleading, state-

ment that the vehicles comply with all

federal standards.

The next step taken by the LSV

industry in its endeavor to masquer-

ade LSVs on city streets as compliant

vehicles was to petition NHTSA to

create another class of vehicles called

“medium speed vehicles,” which

would reach speeds up to 35 mph,

but still NOT be required to comply

with all the safety standards that

years later. Shortly thereafter Bombar-

dier stopped manufacturing LSVs, but

it was too late, the monster had been

created (NHTSA’s words). Importing

or manufacturing small fuel-efficient

vehicles that did NOT have to comply

with most federal standards, but were

apparently capable of street use and

similar in appearance to many small

mainstream passenger cars, was a

temptation many could not resist. So

the battle began.

Many smaller LSV companies began

lobbying state and provincial govern-

ments to allow LSVs on city streets

to mix with regular traffic. As a result,

many states in many different ways

conceded to allow LSVs on restricted

streets with lower speed limits, usually

35 mph or less. Knowing that some

states and provinces did not fully

understand the purpose of LSVs, the

industry exploited this by convinc-

ing state and provincial governments

to run “pilot projects” for LSVs. Pilot

projects sometimes resulted in state

and provincial recommendations to

add safety features to the vehicles,

such as occupant protection, or to

increase the range of the electric LSVs

with alternate fuels such as hydrogen.

This not only would result in a heavier

vehicle (LSVs are allowed 3000 Lb.

maximum GVWR), but it could dis-

qualify the vehicle from the LSV defi-

nition defaulting it into the “passenger

car” class where it is required to meet

up to forty different safety standards.

This was especially true in Canada

were the LSV definition requires that

LSVs must be electric and must be

designed for use primarily in traffic

controlled areas.

In Canada, where there are only 10

provinces (the territories are too far

north for LSVs), the federal govern-

ment made a concerted effort to edu-

cate the provincial governments about

the inferior safety of LSVs compared

Low Speed Vehicles – High Speed AccessBy Harry G. Baergen, CET

Low Speed Vehicles, better know as LSVs, have been cause for irritation to United

States and Canadian federal gov-ernments since NHTSA first created the LSV class in 1998. Now, finally,

it appears that these small, speed

restricted, car wannabes have found

a functional identity in another form –

wheelchair accessible LSVs. However,

the overall LSV concept is something

few people understand, including

state, provincial, and municipal gov-

ernments, so it is necessary to first

take a brief look at the circumstances

behind the LSV saga.

LSVs evolved in the U.S. from golf

carts to golf cars to LSVs. An LSV is

one step up from a golf car, but an

LSV is sometimes referred to as a

“golf cart on steroids.” NHTSA cre-

ated the LSV class when a Quebec

based aerospace company, Bombar-

dier Inc., petitioned NHTSA to cre-

ate a new class for a small vehicle

that was a step up from a golf car,

but would NOT have to comply with

all the occupant protection, crash

worthiness and safety performance

standards that are inherent in conven-

tional vehicles. The LSV was originally

intended as a low speed, low cost,

low emissions, fuel-efficient vehicle

for retired people to make short trips

in gated communities. Doors were

optional. LSVs were also found to

be practical as maintenance vehicles

in state and provincial parks and on

university campuses. It seemed like a

good idea at the time, especially in a

setting where politicians were appar-

ently becoming more “green,” so in

1998 NHTSA granted Bombardier’s

petition and created the “low speed

vehicle” class. Canada followed two

INDUSTRY ADVISOR

Summer 2014 43

local streets in most states and in

Canada’s most western province have

become LSV usable, inadvertently

paving the way for wheelchair acces-

sible LSVs.

There are not many wheelchair ac-

cessible LSVs on the market yet. Even

among those wheelchair accessible

LSVs that are available, not all are

authentic or legal. Many of these so-

called LSVs will not comply with F/

CMVSS 500 for an absolute maximum

speed of 25 mph. However, there ap-

pears to be one or two wheelchair ac-

cessible LSVs on the horizon that fully

qualify as LSVs. They are actually

designed for the LSV intended use

and are built to comply with F/CMVSS

500 at the place of main assembly, in

countries such as U.S. and China.

NMEDA anticipates wheelchair ac-

cessible LSVs to start showing up at

exhibits and trade shows. Also, with

test proof of maximum speed and a

demonstration of compliance with F/

CMVSS 500, the NMEDA Compliance

Review Program (CRP) welcomes

manufacturers and importers of

wheelchair accessible LSVs to apply

for posting of compliant vehicles on

the NMEDA website. Considering the

questionable legalities in the manu-

facture and use of LSVs in general,

the CRP website posting may be a

particularly important tool to help

wheelchair accessible LSV buyers

make informed decisions.

---

“Designed” is considered to be the

original manufacturer’s intention (pro-

motion) of use.

For example, Global Electric Mo-

torcars (GEM) in the U.S., originally

owned by Chrysler Group, LLC, did

not promote its LSVs for use on public

streets, for liability reasons according

to a GEM lawyer. The GEM is one of

the few vehicles that obviously quali-

fies as an LSV according to the federal

governments’ intention. However,

when Polaris Industries Inc. purchased

GEM and began promoting the LSV as

“street legal,” Canada denied importa-

tion, even of the GEM.

The federal governments’ battle

against companies who are trying

to get small non-compliant cars and

trucks onto American streets and

roads, under the guise of LSV, contin-

ues. However, there is good news. It is

now beginning to appear that the LSV

class may have finally found its true

niche. The marketplace is beginning

to see quick and easy access wheel-

chair accessible LSVs that make a lot

of sense. These are small one occu-

pant, rear entry vehicles with no seats,

designed to be center driven from a

wheelchair. The wheelchair occupant

enters the rear of the vehicle through

a remote opening tailgate / ramp and

rolls directly into the driving position

- factory equipped with hand con-

trols. The driver secures the chair and

drives away within seconds. Ironically,

thanks to the dubious effort of the

former LSV industry in general, many

apply to other vehicles. The petition

to create a medium speed vehicle

class was denied in one of the stron-

gest documents ever to come out of

NHTSA. See [Federal Register Volume

73, Number 188 (Friday, Septem-

ber 26, 2008)] [Docket No. NHT-

SA-2008-0154] last two paragraphs.

In the September 2008 document,

NHTSA basically stated that it will

never allow the manufacture or impor-

tation of vehicles that are capable of

exceeding 25 mph unless the vehicles

comply with all the forty federal safe-

ty standards (painstakingly developed

since 1966) that apply to the other

mainstream vehicles operating on city

streets. Yet, the federal government

does not have any statutory role in

regulating road use, so an individual

state (or province) may allow any type

of vehicle, LSV, farm tractor, etc., com-

pliant or non-compliant, to operate

on any particular street or road within

state jurisdiction.

The LSV industry was also import-

ing small non-compliant powertrain

delete microcars and quadricycles

from Europe and small trucks from

China, vehicles that were designed to

exceed 25 mph, and then supposedly

reducing the speed in North America

to meet the definition of LSV to avoid

compliance. This worked in the U.S. where regulations allow power train

delete vehicles to be imported as

“gliders” and then the vehicles are

apparently completed in the U.S. to

meet the LSV definition. In Canada, it

was much more difficult to import a

higher speed vehicle and conceptu-

ally reduce it to an LSV, mainly for two

reasons: One, Canadian law requires

an imported vehicle to comply at

the place of main assembly, even

an incomplete vehicle, and, two, the

Canadian LSV definition now requires

the vehicle to be “designed” for areas

where regular traffic is controlled.

...It is now beginning to appear that the LSV class may have finally found its true niche. The marketplace is beginning to see quick and easy access wheelchair accessible LSVs that make a lot of sense.”

“


RUSS NEWTONRuss has been employed with Howell Ventures Ltd for 10 years. Originally a “newbie” to the Mobility Industry he found the learning curve made much smaller as a result of his NMEDA involvement. He has been part of several committees in both Canada and the USA. It was this activity that led him to want to serve in a greater capacity. We are significant benefactors of the hard work that went into beginning, growing and sustaining the Association. We have a responsibility to come along side in continuing this support. “We all need to do our part.” Concerns or questions may be directed to Russ at [email protected].

Good news...

NMEDA QAP Guidelines and relevant documents have been translated in their entirety as

promised, for our Francophone Dealer Members. The translation

was completed late in April. Big

shout out to Jacques Bolduc, Gina

Lewis and Pierre Cote for digging

in and making this happen.

Lots of exciting events taking place

around the country. In early May,

the Canadian Occupational Therapist

Association held their annual National

Conference in Fredericton. Both pre

conference workshops offered were

based around driving. On Tuesday

the CAMS HP Course was presented

to 31 OT’s from various Canadian lo-

cations. It was a great opportunity to

“drive home” what NMEDA and all of

its programs looks like to our supply

chain partners. On Wednesday the

CarFit program was demoed. Driving

is becoming a real hot topic amongst

our Community OT group.

Bob Nunn and I had the privilege

of addressing the Ontario ADED

Chapter in early May. Several of

our agenda items were looked

upon favorably by the ADED group.

We are looking forward to excellent

collaboration in terms of how we

reinforce NMEDA Members as the

only destination for their clients.

We have some great ideas and

Bob will be leading a combined

committee of ADED and NMEDA

members in defining how we can

all pull together for mutual benefit.

The full day CAMS HP course was

also presented in Vancouver to a

sold out room of local OT’s.

Thanks to Carol Morrison and Dean

Robertson who did outstanding jobs

in delivering the CAMS course in

their local markets.

How many of you have committed to

have someone in your organization

trained to deliver the new CWTA lunch

and learn accredited event? Again,

this is the type of thing that separates

us from our competitors. You have an

ability to deliver a specialized event

and course material to our influencers

that a non NMEDA member does not.

Set yourselves apart.

Take advantage of the tools NMEDA

provides you with. Contact Pete

Lucas at NMEDA and get trained.

I wanted to remind you all that, as

of this July, RADCO will begin audit-

ing for QAP Guideline competency.

There must be someone in your

store who has taken and passed

the test for this certification.

I also wanted to mention that you

may want to look at the CarFit pro-

gram. I am not necessarily endors-

ing it as mandatory, but simply think

that for many of you the program

offers another way to set yourselves

apart from your competition. If you

believe that “Community’ is impor-

tant and forms some part of your

business model you may find value

in being able to host/offer this pro-

gram to seniors in your markets.

Enjoy the summer. You all know

how to find me, or any of your

board members for that matter.

---

CANADIAN PRESIDENT’S REPORT

As of this July, RADCO will begin auditing for QAP Guideline competency. There must be someone in your store who has taken and passed the test for this certification.”“


Une bonne nouvelle...

T el que promis, les direc-tives du PAQ de l’ANCEM ainsi que d’autres docu-

ments pertinents ont été traduits intégralement pour nos membres concessionnaires francophones. La traduction a été terminée à la

fin du mois d’avril. Un grand coup

de chapeau à Jacques Bolduc, Gina

Lewis et Pierre Côté pour leur déter-

mination et leur réussite.

Beaucoup de choses intéressantes se

passent à travers le pays. Au début

mai, l’Association canadienne des er-

gothérapeutes ont tenu leur congrès

national annuel à Fredericton. Les

deux ateliers proposés avant le con-

grès concernaient la conduite. Mardi,

le cours CAMS HP a été présenté à 31

ergothérapeutes de divers endroits

au Canada. C’était une belle occasion

pour renforcer l’image de l’ANCEM

et de tous ses programmes auprès

de nos partenaires dans la chaîne

d’approvisionnement. Mercredi,

nous avons fait la démonstration du

programme « CarFit ». La conduite

devient un sujet brûlant parmi les er-

gothérapeutes de notre communauté.

Bob Nunn et moi avons eu le priv-

ilège de nous adresser à la section

ontarienne de l’association des spé-

cialistes en réadaptation à la conduite

(« ADED ») au début mai. Plusieurs

de nos projets sont vus d’un bon oeil

par le groupe ADED. Nous antici-

pons une excellente collaboration en

vue de promouvoir les membres de

l’ANCEM comme destination unique

pour leurs clients. Nous avons de

très bonnes idées et Bob sera à la

tête d’un comité conjoint de mem-

bres ADED-ANCEM en vue de définir

comment nous pouvons travailler en-

semble à notre avantage réciproque.

Le cours CAMS HP d’une journée a

aussi été présenté à Vancouver à des

ergothérapeutes de la région dans

une salle comble.

Merci à Carol Morrison et Dean Rob-

ertson qui ont fait un travail extraor-

dinaire en donnant le cours CAMS

dans leurs régions.

Combien d’entre vous se sont en-

gagés à la formation d’un membre

de votre entreprise pour donner le

nouveau dîner-conférence CWTA

accrédité? Encore une fois, c’est le

genre de chose qui nous distingue de

la concurrence. Vous avez l’occasion

d’organiser un événement spécialisé

et de donner une formation à des

partenaires influents qu’un non-

membre n’a pas. Démarquez-vous;

profitez des outils que l’ANCEM vous

offre. Communiquez avec Pete Lucas

à l’ANCEM et suivez la formation.

Je veux rappeler à tous que dès

juillet 2014, la firme RADCO sera le

vérificateur aux fins de la compé-

tence en vertu des directives du PAQ.

Quelqu’un sur votre site doit avoir

réussi l’examen pour cette certifica-

tion.

Je veux aussi vous suggérer de jeter

un coup d’œil sur le programme

CarFit. Je ne suis pas forcément

d’avis qu’il devrait être obligatoire,

mais je crois simplement que pour

plusieurs d’entre vous, le programme

offre un autre moyen de vous dé-

marquer de vos concurrents. Si vous

croyez que la « communauté » est

importante et fait partie de votre

modèle d’entreprise, le fait de pou-

voir offrir ce programme à la clientèle

plus âgée de votre région pourrait

être un atout.

Profitez de l’été. Vous savez tous

comment me rejoindre, de même que

tous les membres de votre Conseil.

---

Je veux rappeler à tous que dès juillet 2014, la firme RADCO sera le vérificateur aux fins de la compétence en vertu des directives du PAQ. Quelqu’un sur votre site doit avoir réussi l’examen pour cette certification.”

“

Summer 2014 46

CANADA BOARD OF DIRECTORS 2014

Russ Newton, PresidentHowell Ventures

4850 Rt. 2 Hwy

Upper Kingsclear, NB E3E 1P8

506-363-5289 phone

800-506-6666 fax

[email protected]

Melody Chamberlain, SecretaryPG Surg-Med, Ltd.

1749 Lyon Street

Prince George, BC V2N 1T3

250-564-2240 phone

250-564-2243 fax

[email protected]

Bob Nunn, TreasurerCreative Carriage Ltd.

6 Ridgeview Street

St. George, ON N0E 1N0

800-392-8403 phone

[email protected]

Ed Stang, Vice PresidentCan Am Mobility

258 Old Vernon Road

Kelowna, BC L6T 4K3

250-491-0003 phone

250-491-1044 fax

[email protected]

Pierre Cote, Manufacturer Rep.Van Action

4870 Rue Courval

Ville St-Laurent, QC H4T 1L1

800-668-8705 phone

800-361-1725 fax

[email protected]

Summer 2014 47


REGIONAL REPORTSWho Represents You?These representatives are your voice. If you have any concerns orissues that you need clarification on, call or email your Regional or Associate representative and they will assist you in any way they can. The representatives also write a quarterly article about things that are happening in your region. If you have any information that you would like to share with them, please feel free to contact them.

Southern RegionJames MayFreedom Mobility Aids

205 Cedar Lane

Clemmons, NC 27012

336-766-8520 phone

815-642-4308 fax

[email protected]

States Include:Alabama, Florida, Georgia, Kentucky, Mississippi,

North Carolina, South Carolina, Tennessee,

Virginia and West Virginia

Northern RegionRon MohrClock Mobility

6700 Clay Ave.

Grand Rapids, MI 49548

800-732-5625 phone

616-698-9495 fax

[email protected]

States Include:Connecticut, Delaware, Indiana, Maine, Maryland,

Massachusetts, Michigan, New Hampshire, New

Jersey, New York, Ohio, Pennsylvania, Rhode

Island and Vermont.

Canada RepresentativeRuss Newton, PresidentHowell Ventures

4850 Rt. 2 Hwy

Upper Kingsclear, NB E3E 1P8

506-363-5289 phone

800-506-6666 fax

[email protected]

Midwest RegionJud DeMottAccess 2 Mobility, Inc.

12406 State Highway 155 South

Tyler, TX 75703

877-254-5438 phone

903-534-7101 fax

[email protected]

States Include:Arkansas, Illinois, Iowa, Kansas, Louisiana,

Minnesota, Missouri, Nebraska, North Dakota,

Oklahoma, South Dakota, Texas and Wisconsin.

Western RegionChad BlakeAbility Center

4797 Ruffner Street

San Diego, CA 92111

858-541-0552 phone

858-541-1941 fax

[email protected]

States Include:Alaska, Arizona, California, Colorado, Hawaii,

Idaho, Montana, Nevada, New Mexico, Oregon,

Utah, Washington and Wyoming.

Associate RepresentativeRaj Pagadala, Associate Rep.GA Vocational Rehabilitation Agency

2720 Riverside Drive, Ste 132

Macon, GA 31204

478-279-1885 phone

770-359-3676 fax

[email protected]

Summer 2014 49

MIDWEST REGIONAL REPORTBy Jud DeMott

DME Trends Impact NMEDA Dealers

Although the Baby Boomer bubble is driving up demand for our products, the dramatic cuts in Medicare funding over the last few years are having an inverse affect. CMS (the Centers

for Medicare and Medicaid Services) is proudly publicizing

how they have cut funding for Power Mobility Devices (PMDs)

to just 35% of its prior expenditures. We should pay attention

to this trend. DME companies are dropping like flies, Rascal

has closed its doors, and and the top three PMD manufac-

turers are shipping at a fraction of their previous levels. The

potential market for vehicle lifts, turning seating, w/c acces-

sible vehicles, and driving controls is a smaller sub-set of

those persons who have and use PMDs. As the larger set of persons owning PMDs shrinks, so does our sub-set.

When you see the hurdles that the DME companies are facing,

you will understand why our market segment looks so attrac-

tive to them. We used to avoid selling DME because we were

afraid that, by competing with DME companies, we would alien-

ate good referral sources. Wake up and look around. DMEs

are now getting into our business just to survive. They are

taking big hits in funding, so they are looking for any cash pay

products to sell. There is even a new, very aggressive acces-

sible van converter based in Fort Worth that is solely target-

ing DME companies to join their fast growing dealer network!

http://www.hmenews.com/article/wheelinit-keeps-it-simple

[To keep up with what’s going on, subscribe to HME News, HME

Business, and HomeCare Magazine. On-line editions available]

My point to this is to encourage NMEDA dealers to get into the

business of selling new and used scooters and powerchairs.

Don’t bother with Medicare or insurance; just sell them for cash.

It will...

1. Increase your bottom line, plus, there’s also good profit in

service and batteries.

2. As you advertise, you will improve your SEO, and get

your phones ringing.

3. Bring target traffic regularly into your stores

4. Help increase the number of folks who have power mo-

bility, and who may therefore, need vehicle equipment

that they will buy from us. They are our life blood.

NORTHERN REGIONAL REPORTBy Ron Mohr

Here in the Northern Region, it seemed that winter would never

end. Now that the warm weather is here and the long winter

is all but forgotten I trust that this issue of the Circuit Breaker

finds you well and that business is good for all of you.

As Jud DeMott pointed out in his article in the last issue of the

Circuit Breaker, “there’s nothing as constant as change”. There

have been many improvements and changes to the Membership

Rules and Guidelines over the past year and more are coming.

These changes are necessary due in part to ever changing regu-

lations, changes in the market place, growing pains, membership

influences and consumer demands. NMEDA works hard and

uses the Circuit Breaker, Short Circuits, webinars, membership

meetings and the annual conference to keep all of us up to date.

As the industry moves forward, our customers demand more

us as mobility dealers. When they come through the doors

of our dealerships today they; are better educated regard-

ing products that are available to them, have a better idea

of what they want, have networked with people with similar

disabilities, have a better support system, may have access to

more funding and expect superior products & service. These

high expectations require us to offer superior products, have a

deep knowledge of the products we offer and provide excel-

lent service. It requires our sales staff to be knowledgeable and

on top of their game and our technicians to be well educated

and skilled in the work they perform. Our facilities must be in

top shape, fully accessible and we must offer quality products.

NMEDA can help prepare you to meet the high demands of to-

day’s customer through sales and technician training programs

developed by the Education & Training Committee, by utiliz-

ing the information available through resources like the Circuit

Breaker/Short Circuits/Webinars/Membership meetings/Web-

site, by providing direction towards quality products through

the Compliance Review Program and by networking with

fellow dealers at our conference. You are doing a disservice to

your customers, your employees and your dealership if you are

not utilizing all of the tools available to you from NMEDA.

In closing, NMEDA lost another great member, John Kup-

she from A&J Mobility in Wisconsin earlier this year. John

was very passionate about the mobility industry, his family,

employees and his friends. He worked very hard to serve the

needs of his customers and will be missed.

As always, contact your regional representative or any other

board member with questions, comments, concerns or sug-

gestions on how NMEDA can be improved. On good way to

stay in touch with what is going on at NMEDA is to become

involved at some level. Volunteer for a committee, write an

article or attend the annual conference.

Please feel free to contact me at any time and good selling.


WESTERN REGIONAL REPORT By Chad Blake

As you read this report, we are in the middle of the year and the summer months. For most of us, this is the time of the year where business really picks up and we are all extremely busy. In an effort to be brief, here are a few items for your consideration:

1. By now, you are all aware of the NMEDA directive regarding NEW sales out of a dealer’s service-able area. Please make sure that you understand stand this clarification in the QAP policy and have the appropriate forms on hand when the situation arises. If you have any questions, please contact NMEDA.

2. I think that it would be wise to evaluate your store’s business with the Veteran’s Administra-tion. Between the contracting opportunities and the personnel changes that we are all seeing at our local VA’s, this year more than ever, we each need to focus on our individual VA strategies. We all feel honored to serve our veterans and efficiently working with our local VA’s will not only improve profitability, but also customer service to the vet-erans that we serve. Also, don’t forget – If you are having issues with VA payments, get that info to NMEDA so that the organization can help you.

In closing, I welcome all the Western Region dealers’ feedback and input regarding all NMEDA business. The only way we can continuously improve is with everyone’s help. Please don’t hesitate to contact me on my cell at 623-399-3897 or send me an email message at [email protected].

SOUTHERN REGIONAL REPORTBy Jim May

Get involved! Your NMEDA needs you.

There are always opportunities to gripe about this or

that in how any organization operates! I worked in

the non-profit sector for 20-plus years before buying

my own business 12 years ago. I am intimately familiar

with the nuts and bolts and the how and why of polity

within ANY viable successful group. The one certainty

is that you cannot please everyone.

I have been involved with the mediation committee

either as a member or as the chair for more than seven

years. It is a front row seat to why QAP is so necessary

in todays’ world. As an organization, we cannot fix “stu-

pid” … all we can do is create the professional frame-

work and metric necessary to define best practices.

In virtually every instance there is an identifiable and

preventable circumstance which led to the filing of a

grievance for Mediation. Most, if not all, are errors of

omission, not commission… no good deed goes unpun-

ished… If you know better, then DON’T DO IT.

All guidelines are a distillation of wisdom from many

hours of effort from our industry practitioners who

have seen firsthand the carnage from flying by the seat

of your pants. Long gone are the days of shade tree

mobility and adaptive equipment installs. Every techni-

cian should know the guidelines! It may be a dry read…

but safety and uniformity quantified is the only way to

ensure that our industry remains viable and relevant.

I repeat. GET INVOLVED! It requires a consistent ef-

fort and commitment. Dave Hubbard can direct you

to areas which you may be interested. Find out why

NMEDA PAC is vital for protecting and enhancing our

stature of professionalism with the VA. Find out how

you might serve on special projects to specific com-

mittees to see if you would be interested in becoming

a nominee for full time service on a particular commit-

tee. I am an independent SMALL dealer. I have always

felt appreciated and welcomed by the “big boys”…

We all bring perspective to the table. Isn’t it time you

became more involved?

Let me hear from you. I welcome your feedback.

Summer 2014 51


NMEDA MANUFACTURER MEMBERSAdapt-Solutions145 Damase-Breton St-Lambert, QC G0S 2W0 866-641-0419

Adaptive Mobility Systems, Inc. 2072 N. Bibb Drive Tucker, GA 30084 770-674-0776

Alfred Bekker Ltd.Kellythorpe, Driffield East Yorkshire GB-ERY YO25 9DJ, UK 44(0) 1377-2417

Allegiant Mobility, Inc.8610 N. 32nd Street Richland, MI 49083 855-382-8364

AMF Bruns of America1500 Canton Rd. Akron, OH 44312 31 6 22 804652

AOI Electrical7988 Centerpoint Drive, Ste 400 Indianapolis, IN 46256 800-480-6680

Auto Ability 8105 Big Lake Road Clarkston , MI 48347 248-620-4200

Automobility Manufacturing Corp.1444 Lorne Street Regina, SK S4R 2K4 800-470-7067

B & D Independence 1024 Empire Street Mt.Carmel, IL 62863 618-262-7117

Braun CorporationP.O. Box 310 Winamac, IN 46996 800-843-5438

Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 262-953-5396

Chairiot Mobility Inc.6809 Indiana Avenue Riverside, CA 92506 909-519-9775

Chrysler Spec. Vehicle Sales800 Chrysler Dr. Southfield, MI 48326 800-255-9877

Conna Corp.6 Ridgeview St., P.O. Box 600 St George, ON N0E 1N0 800-591-7185

Crescent Industries191 Washington St. Auburn, ME 04210 207-777-3500

Daimler Vans USA LLC8501 Palmetto Commerce Pkwy. Ladson, SC 29456 843-695-5064

Driving Aids Development Corp. 9417 Delancy Dr. Vienna, VA 22182 703-938-6435

Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 818-782-6793

E.Z. Lock2001 Wooddale Blvd. Baton Rouge, LA 70806 225-214-4620

E-Stopp Corporation 16200 S. Garfield Avenue Paramount, CA 90423 562-602-2842

ElDorado National 1655 Wall St. Salina, KS 67402 785-827-1033

Electronic Mobility Controls26 Gabriel Dr. Augusta, ME 04330 207-512-8009

Freedman Seating 4545 W. Augusta Blvd. Chicago, IL 60651 773-524-2440

General Motors Corp.100 Renaissance Ctr. MC482-A20-B98 Detroit, MI 48265 313-667-8682

Golden Mobility & Rehab2202 Hanselman Ave. Saskatoon, SK S7L 6A4 306-242-9060

Guidosimplex SNCVia Podere S. Giusto, 29-00166 Roma, Italy 066-152-8005

Harmar Mobility2075 47th St. Sarasota, FL 34234 800-833-0478

Howell Ventures Ltd. 4850 Rt. 2 Hwy Upper Kingsclear, NB E3E 1P8 506-363-5289

Karsan USA LLC885 Second Avenue New York, NY 10017 917-337-6389

KEMPF 1245 Lakeside Dr. #3005 Sunnyvale, CA 94085 408-773-0219

Mahadev Metal WorksUnit 124, 125 - 11071 Bridgeport Rd. Richmond, BC V6X 1T3 604-270-3317

Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 506-859-8591

Manufacturing Production Services Corp.2222 W. Enterprise St. Escondido, CA 92029 800-243-4051

Midwest Auto Designs Corp.4251 Pine Creek Road Elkhart, IN 46516 574-522-4878

Mobility SVM505 Avenue of Autos Fort Wayne, IN 46804 260-434-4777

Mobility Transportation Svcs. 42000 Koppernick, #A3 Canton, MI 48187 734-453-6452

Mobility Ventures 105 N. Niles South Bend, IN 46617 770-401-2094

Nissan North America, Inc. 39001 Sunrise Drive Farmington Hills, MI 48331 248-488-4812

Nor-Cal Vans, Inc. 1300 Nord Avenue, Suite 125 Chico, CA 95926 866-892-0150

Pride Mobility Products Corp.182 Susquehanna Avenue Exeter, PA 18643 570-655-5574

Prime-Time Specialty Vehicles, Inc.56616 Elk Park Dr. Elkhart, IN 46516 574-293-9191

Q’Straint / Sure-Lok5553 Ravenswood Rd., #110 Ft. Lauderdale, FL 33312 954-986-6665

Savaria Vehicle Group2 Walker Drive Brampton, ON L6T 5E1 800-561-9600

Sidewinder Conversions & Mobility44658 Yale Road West Chilliwack, BC V2R 0G5 604-792-2082

Soderholm Mobility2044 Dillingham Blvd. Honolulu, HI 96819 808-834-1417

Toyota Motor Sales, USA, 19001 S. Western Ave. H205 Torrance, CA 90509-2714 310-468-0469

Transfer Flow, Inc. 1444 Fortress St. Chico, CA 95973 530-893-5209

Van Extras P.O. Box 725 Group 200 RR2 Winnipeg , MB R3C 2E6 204-783-8267

Vantage Mobility International 5202 S. 28th Place. Phoenix, AZ 85040 800-348-8267

Veigel North America, dba Mobility Products Design 51277 Celeste Drive Shelby Twp, MI 48315 586-843-3816

Wells-Engberg Co., Inc. 129 S. Phelps Ave., #920 Rockford, IL 61108 800-642-3628

Summer 2014 53

NMEDA ASSOCIATE MEMBERSASSOCIATES____________________________

ALASKAMelissa Gould1301 East 64th Ave. Anchorage, AK 99518 907-563-3631

____________________________

ALABAMALou Klein8933 Green Chase Drive Montgomery, AL 36117 941-726-2220

Craig Rogers3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430

____________________________

ARIZONA

Victoria Krull4218 W. Electra Lane Glendale , AZ 85310 623-434-0722

Carol Blanc, OTR/L CDRS 5130 E Wagoner Rd. Scottsdale, AZ 85254 602-239-2905

Jennifer Nordine1414 W. Broadway #218 Tempe, AZ 85282 480-449-3331

Garry Green6 Glen Oaks Prescott, AZ 86305 928-776-8633

Sue Lehew1789 W. Jefferson (930A)Phoenix, AZ 85007 602-542-3332

Tempe Mobility Katalyn Koloseike 7975 S. Autoplex Loop Tempe, AZ 85284 800-525-7142

____________________________

CALIFORNIA

Tom Matson3732 Mt. Diablo Blvd. Lafayette, CA 94549 925-299-1039

Paul CooperP.O. Box 641 Montebello, CA 90640 323-855-1502

Elizabeth Brushwyler3601 MArconi Ave. Sacramento, CA 95821 916-481-1300

Lula Capuchino 3601 MArconi Ave. Sacramento, CA 95821 916-481-1300

Robert Ludlow55 River Street Santa Cruz, CA 95060 831-475-5592

Warren Vinzant 2419 Irma Way Castro Valley, CA 94546 510-317-1775

Brian Stanton 3220 E. 59th Street Long Beach, CA 90805 562-272-7231

Penny M. Anders 1641 Borana St. San Diego, CA 92111 858-565-2437

Michael J. McCarthy 3460 Larga Avenue Los Angeles, CA 90039 866-268-8711

____________________________

COLORADO

Sarah Davidson 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218

Colleen Knoll, OTR/CDRS 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218

Maria Liliana Perez 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218

Tiffany Heck 3425 S. Clarkson Street Englewood, CO 80113 303-789-8237

Brian C. Smith 730 S. Canosa Ct. Denver, CO 80219 720-939-1211

____________________________

CONNECTICUT

Glendine Henry 25 Sigourney St., 11th Floor Hartford 06106 860-424-5543

Harry Gough 144 Fox Hill Rd. Wethersfield, CT 06109 203-237-7835

Tricia Coppola-Passariello 158 State Street Meriden, CT 06450 203-237-7835

Riva Shoshana 110 Coalpit Hill Road #D7 Danbury, CT 06810 203-733-1022

Andrew Shapiro 16 Edgewater Drive Old Greenwich, CT 06870 203-388-0999

____________________________

FLORIDA

Barry Jones 2710 Alt 19 North Palm Harbor, FL 34683 855-737-8232

Judi Hamelburg 1031 Ives Dairy Rd. Suite 228 N. Miami Beach, FL 33179 305-770-0747

Glenn Gullo 5914 Jet Port Industrial Blvc Tampa, FL 33634 813-890-8809

Lou Klein 22519 Front Beach Rd. Unit 127 Panama City Beach, FL 32413 941-726-2220

Marie Zuzek 418-8440 Montravail Circle Tampa, FL 33637 813-600-0615

Elif Olesen 4625 E. Bay Drive #222 Clearwater, FL 33764 727-535-0905

Phillip Faas 4425 63rd Circle Pinellas Park, FL 33781 727-521-2831

Stephen Sundarrao 4202 E. Fowler Ave ENB 118 Tampa, FL 33620 813-974-5346

____________________________

GEORGIA

Rajesh Pagadala 2720 Riverside Drive, Ste 132 Macon, GA 31204 478-279-1885

Michele Luther-Krug 208 Amelia Lane Peachtree City, GA 30269 678-378-5238

Dan Allison, MS OTR/L 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7763

John Anschutz 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7720

James Kennedy 2020 Peachtree Rd. NW Atlanta, GA 30309 404-367-1296

____________________________

IOWA

Bill Siebert56504 Dillen Avenue Glenwood, IA 51534 402-679-4058

____________________________

ILLINOIS

Thomas E. Cusack6476 Sioux Trail Indian Head Park, IL 60525 708-246-3022

____________________________

INDIANANancy Wylie 8245 Hartford Pike Aurora, IN 47001 812-926-4484

Carmen Palanca 1156 Ridgeview Ct. Avon, IN 46123 317-660-6506

Kathy Kachanoski 1732 Timbercrest Dr. Columbus, IN 47203 800-841-4938 ext. 5902

Mary Follman 4740 Kingsway Drive Indianapolis, IN 46205 317-466-1000 ext. 2539

Suzanne Hardesty-Pritchard 4740 Kingsway Drive Indianapolis, IN 46205 317-721-8636

Stuart R. Gutwein 250 Main Street Lafayette, IN 47901 765-423-7900

Susan Fassett, CDRS, COTA 111 W. Jefferson Street South Bend, IN 46601 574-647-2600


NMEDA ASSOCIATE MEMBERSEvan Detweiler 7970 W. Jefferson Blvd. Fort Wayne, IN 46804 260-435-6157

Mason Campbell 9531 Valparaiso Court Indianapolis, IN 46268 317-879-8940

Jessica Schultheis 3701 Bellemeade Avenue Evansville, IN 47714 812-479-1411

Eva Richardville P.O. Box 8978 Ft. Wayne, IN 46898 260-417-8399

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KENTUCKY

Barbara Fulkerson 3909 Bardstown Road Louisville, KY 40210 502-454-3232

Kathie Regan 107 Morgan Drive Nicholasville, KY 40356 859-246-2117

Brian Iadanola, OTR/L, CDRS 3937 Central Avenue Louisville, KY 40218 502-893-0050

Suzanne Farnan-Maddux 3430 Newburg Road Suite 111A Louisville, KY 40218 502-451-6886

Weaks McKinney-Smith 10531 Timberwood Cr. Suite E Louisville, KY 40223 502-855-4783

MaryFrances Gross 4805 Hemlock Way Lexington, KY 40514 619-607-1142

Catherine Greene OTR/L, CDRS 1165 Narrow Lane Lexington, KY 40517-3048 859-797-6889

Stacey Stevens 240 Hillsboro Avenue Lexington, KY 40511 859-255-2555

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LOUISIANA

Lee Carricut 224 East Pinhook Rd. Lafayette, LA 70501 337-289-3004

Janice Girouard 711 South Vienna Street Ruston, LA 71270-5845 318-257-4562

Michael Shipp 711 S. Vienna Ruston, LA 71270 318-257-4562

Marvin King 711 South Vienna Ruston, LA 71270 318-257-4562

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MAINEGina Bennett 2 Printer’s Drive, Suite 7 Hermon, ME 04401 207-848-8226

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MASSACHUSETTSTricia/Mark Whitehouse 250 Milton St., #LL002 Dedham, MA 02026 781-329-6656

Eugene Blumkin 600 Washington Street Boston, MA 02211 617-204-3721

Paul Lastoff 100 Newark Street Haverville, MA 01832 617-549-3583

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MICHIGAN

Joe Trubak 24085 research Drive Farmington Hills, MI 48335 248-489-2400

Cynthia Burt, OTR/L, CDI, DRS 1540 Maxwell Royal Oak, MI 48067 248-990-3046

Patrick Zeiser 4965 E Beltline Ave NE, Ste 300 Grand Rapids, MI 49525 616-447-2293

George Hicks 4345 Teal Road Petersburg, MI 48270 734-279-9345

Mark Berk 28911 Seven Mile Rd. Livonia, MI 48152 734-422-3000

Greg Brunette 235 Wealthy SE Grand Rapids, MI 49503 616-456-4857

Robert Reid, Ed. S P.O. Box 241 Okemos, MI 48805 517-349-7990

Kerry Jones 26875 Church St. Edwardsburg, MI 49112 269-663-0226

Larry Schneider 2901 Baxter Road Ann Arbor, MI 48109 734-936-1103

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MINNESOTASherri Johnson 559 Hwy 10 South St. Cloud, MN 56304 763-412-2591

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MISSISSIPPINikki Simmons 4305 Spring Valley Drive Olive Branch, MS 38654 901-734-7472

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MISSOURIDavid Adams 1 Congressional Way Ct. O’Fallon, MO 63368 636-294-1762

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NEW HAMPSHIREMark Lore90 Walnut Hill Avenue Manchester, NH 03104 603-566-9444

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NEW JERSEYGene Morton 1103 Kennedy Dr. Wall, NJ 07719 732-539-5393

Sulaimun Jenkins 96 Pomona Avenue Newark, NJ 07112 973-640-9433

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NEW MEXICOElizabeth Holmes 2035 Corbett Dr. Las Cruces, NM 88001 575-521-1006

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NEW YORKMaryBeth Meyer 7 Pine Woods Road Hyde Park, NY 12538 845-229-2626

John Lorenzetti, OTR/L 196 North Street Geneva, NY 14456 315-787-5444

Kelvin Henry682 East 49th Street Brooklyn, NY 11203 347-613-3073

Brian McLane 29 Rockefeller Blvd. Rensselaer, NY 12144 518-426-8850

Gail Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753

Jurgen Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753

Pam Gabryel 1000 Elmwood Avenue Rochester, NY 14620 585-271-2520

Karen Korman 50 West 96th Street, Suite 7B New York, NY 10025 212-971-9157

Les Robinson 8810 Main Street Williamsville, NY 14221 716-634-5656

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NORTH CAROLINA

Jan Stephanides MS OTR/L CDI 1004 Columbine Road Asheville, NC 28803 828-443-1051

Cyndee Crompton 605 Cabaret Rd. McLeansville, NC 27301 336-697-7841

Mike Edwards3533 Windson Dr. Charlotte, NC 28209 704-568-8804

Mike Savicki17615 John Connor Rd. Cornelius, NC 28031 704-905-9628

Summer 2014 55

NMEDA ASSOCIATE MEMBERSRay Gonzales 2801 Mail Service Center Raleigh, NC 27699 919-855-3509

Dexter Warren 2720 North Main Street Newton, NC 28658 828-464-9738

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OHIODebbie Szelestey 116 N. Jefferson St. Dayton, OH 45402 937-224-3033

David Svenson 2950 Mayfield Rd. Cleveland, OH 44118 216-458-2468

Paula Sanford 101 S. Defiance St. Box 26 Stryker, OH 43557 419-682-4741

Douglas Morr 7349 Worthington - Galena Rd. Columbus, OH 43085 614-888-4160

David Mihalick 419 W. Pike St. Jackson Center, OH 45334 937-596-6111 ext. 7363

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PENNSYLVANIA

Joseph Kramer 2400 Oxford Drive, Suite 210 Bethel Park, PA 15102 412-513-5029

Timothy P. Brandt 1614 Debran Lane Johnstown, PA 15905 877-395-7011

Lori Benner MC H-125, P.O. Box 850 Hershey, PA 17033 717-531-7444

Dan Basore 201 Old York Road, Suite 203 Jenkintown, PA 19046 215-886-7706

Rick Shaffer 500 University Drive, H125 Hershey, PA 17033 717-531-7414

Serge Minassian1275 Eagle Rd. New Hope, PA 18938 215-598-3944

Amy Brzuz 4202 Peach Street Erie, PA 16509 814-833-2301

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SOUTH CAROLINABill Hayes 2011 Hampton Street Columbia, SC 29204 803-779-2011

Tom Jackman 1410-C Boston Ave. W. Columbia, SC 29170 803-896-6080

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TENNESSEERhonda Shipman 1700 Jimmy Malone Road Liberty, TN 37095 682-518-9329

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TEXASBenjamin Mundy 5150 Broadway #604 San Antonio, TX 78205 210-347-5006

Ty Beck 13010 IH 35 North San Antonio, TX 78233 210-477-8012

James E. Glenewinkel 1116 E. Kingsbury Street Seguin, TX 78155 830-386-0446

Loree Rowan 805 N. Glenwood Tyler, TX 75702 903-597-5656

Chad Strowmatt 11020 Old Katy Rd. #217 Houston, TX 77043 713-722-0667

Lance Bullard 3135 TAMU College Station, TX 77843 979-845-6153

Kelly Anderson 24410 Norchester Way Spring, TX 77389 713-794-7243

Brad Corkwell 7400 Merton Minter Blvd. San Antonio, TX 78284 210-617-5144

Lou Dienhart 3008 Pepper Grass Trail Cedar Park, TX 78613 512-585-5911

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VIRGINIAJim Clore 8509 Indian Hills Ct. Fredericksburg, VA 22407 540-288-4905

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WISCONSINTim Schermetzler W. 7366 Flambeau Point Road Ladysmith, WI 54848 715-532-0327

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WYOMINGBonnie Richards, OTR/L 111 S 5th Street Douglas, WY 82633 307-358-9464

CANADA____________________________

BRITISH COLUMBIADianna Robertson 3405 W 31st Avenue Vancouver, BC V6S 1X6 Canada 604-263-5286

Harry Baergen 204 - 3333 Wesbrook Mall Vancouver, BC V6S 0E3 Canada 604-620-7288

Larry Bowen 1029 Spruce Avenue Port Coquitlam, BC V3B 4X5 Canada 604-996-4893 cell

Dean Robertson 4255 Laurel Street Vancouver, BC V5Z 2G9 Canada 604-734-1313

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MANITOBAPaul Murphy 6668 9 Hwy Selkirk, MB R1A 4G2 Canada 866-994-6559

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NEW BRUNSWICKCarol Morrison 800 Priestman St. Fredericton, NB E3B 0C7 Canada 506-452-5876

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ONTARIOColin Matthews, CDRS 27 William Street St. Catharines, ON L2R 5H9 Canada 905-685-5591

F. Lortie68 Bloomfield London, ON N6G 1P3 Canada 519-495-9541

Peter Grande 14 Connie Cres. Unit #6 Concord, ON L4K 2W8 Canada 905-738-3800


NMEDA ASSOCIATE MEMBERSJoe Allen 2997 Siverthorn Drive Oakville, ON L6L 5N4 Canada 416-254-7237

Nick Grande 14 Connie Crescent #6 Concord, ON L4K 2W8 Canada 905-738-3800

Jenny Iszakovits 801 Commissioners Road London, ON N6C 5J1 Canada 519-685-4070

Tamalea Stone1338 Wildlark Drive Peterborough, ON K9K 2J4 Canada 705-741-7660

André Amyot 330 Sparks St. Ottawa, ON K1A 0N5 Canada 613-990-2670

Karen Wolfe 368 Main Street Picton, ON K0K 2T0 Canada 613-476-1768

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QUEBECSusan Sofer 5501 boul Cavendish Cote St-Luc, QC H4V 2T8 Canada 514-733-1414

Janick Renaud 300 rue King Est. Bureau 200 Sherbrooke, QC J1G 1B1 Canada 819-346-8411 ext. 43158

Dana Benoit 7005 boul de Maisonneuve W Montreal, QC H4B 1T3 Canada 514-487-1891

Carolle Leroux OT, CDRS 7005 de maisonneauve Crest Montreal, QC H4B 1T3 Canada 514-487-1891 ext. 377

Minh-Thy Truong 7005 boul. de Maisonneve W. Montreal, QC H4B 1T3 Canada 514-487-1770 ext. 322

Alyssa Merilees 7005 boul. De Maisonneuve W. Montreal , QC H4B 1T3 Canada 514-487-1891 ext. 246

Nathalie Maertens 7005, boul. de Maisonneuve W. Montreal, QC H4B 1T3 Canada 514-487-1891 ext. 380

Johanne Faucher 225 Du Palais St-Jerome, QC J7Z 1X7 Canada 450-560-9898 ext. 327

Stephanie Laurin 3205 Place Alton - Goldbloom Laval, QC H7V 1R2 Canada 450-688-9550

France Duhamel 5300 Parthenais Montreal, QC H2H 2H3 Canada 514-527-4527

Jean-Pierre Maurais 333 boul Jean-Lesage E-M-27 Quebec City, QC G1K 8J6 Canada 418-528-4281

Michel Morency 333 boul. Jean-Lesage Quebec City, QC G1K 8J6 Canada 418-528-3597

Jacques Bolduc 32 Duquet Ste-Therese, QC J7E 3B4 Canada 813-410-4884

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SASKATCHEWANSusanne Adamson, OT/CDRS 2180 23rd Avenue Regina, SK S4S 0A5 Canada 306-766-5427

INTERNATIONAL____________________________

AUSTRALIAJeff Watters Unit 3/36 Canterbury Road Montrose, Vic 3765 Australia 03-9762-2277

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PAKISTANAsif Akbar I53/1 8th Commercial St. Phase - 4 D_H_A Karachi 75500 Pakistan 850-208-3722

Summer 2014 57

DATES TO REMEMBER

Abilities Expo - Houston July 25 - 27, 2014 (Houston, Texas) Reliant Center, Hall E Visit www.abilitiesexpo.com/houston/ for more information.

ADED ConferenceAugust 1 - 5, 2014 (Buffalo, New York) Venue: Hyatt Regency & Buffalo Niagara Convention Center Visit www.aded.net for more information.

Closing the Gap Annual Conference October 15-17, 2014 (Minnespolis, Minnesota) DoubleTree by Hilton Hotel Bloomington Visit www.closingthegap.com for more information.

SEMA Show November 4 - 7, 2014 (Las Vegas, Nevada) Las Vegas Convention Center Visit www.semashow.com for more information.

ATIA Conference January 28 - 31, 2015 (Orlando, Florida) Caribe Royale All-Suites Resort & Convention Center Visit www.atia.org for more information.

Annual NMEDA Conference February 25 - 27, 2015 (Daytona Beach, Florida) Hilton Oceanfront Resort + Ocean Center Visit www.nmeda.com for more information.

SAE World Congress & Exhibition April 21 - 23, 2015 (Detroit, Michigan) Cobo Center Visit www.sae.org/congress/ for more information.

This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee theaccuracy of the information provided. Please verify dates and locations with the organizations listed.

To have your information included in Dates to Remember, mail or fax it at least 12 weeks before the event to [email protected] or fax (813) 962-8970.


Our advertisement(s) will be: (Rates are per year, 4 issues. Published below at NMEDA member cost.)

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RETURN TO: Circuit Breaker c/o NMEDA (The National Mobility Equipment Dealers Association)

3327 West Bearss Avenue, Tampa, Florida 33618PHONE:800.833.0427•FAX:813.962.8970•E-MAIL:[email protected]•URL:www.nmeda.com

ANNUAL RATE: (See Advertising Rates) $ By checking here, I understand that I will be billed quarterly The amount to the left will be divided into four equal payments.

INDUSTRY FIRST 32" infloor ramp

You're Headed for successwe've widened your path

Industry First 32” In�oor With the industry’s �rst 32” wide ramp, the all new Chrysler/-Dodge In�oor o�ers ample space for wider wheelchairs and scooters. Customers also bene�t from 55.5” of doorway height.

Quiet Drive Package BraunAbility’s exclusive Quiet Drive technology hushes unwanted noise and guarantees a more enjoyable ride for everyone on board.

The all-new Chrysler/Dodge In�oor from BraunAbilityThe most-trusted name in mobility continues to innovate

Customer Convenience Package

A lighted ramp adds visibility in low-light

conditions for added convenience.

OEM-quality chimes sound to indicate

when the ramp stows or deploys.

Congratulations - NMEDA

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