Post on 05-Apr-2018
8/2/2019 ANALISIS KUALITAS PELAYANAN JASA KESEHATAN TERHADAP PASIEN RAWAT INAP DI RSU CIBABAT CIMAHI DENGAN ME
1/121
KCKEMVMV @WKEMZKV _GEK]KCKC LKVK @GVGDKZKC
ZGXDKJK_ _KVMGC XKYKZ MCK_ JM XVW FMHKHKZ FMNKDM
JGCIKC NGCIIWCK@KC NGZBJG VGXQ[WKE
ZWIKV K@DMX
@kx}k zwemv vghkikm vkekd vkzw v}kxkz
wczw` ngnpgxbegd igekx Vkxlkck Zg`cm`
Lwxwvkc Zg`cm` Mcjwvzxm
Begd
Xgcj} _xmkjm @gekck
Cmn# ;#?6#?7#?8?
LWXWVKC ZG@CM@ MCJWVZXMAK@WEZKV ZG@CM@ JKC MENW @BN_WZGX
WCMQGXVMZKV @BN_WZGX MCJBCGVMK
8?;?
8/2/2019 ANALISIS KUALITAS PELAYANAN JASA KESEHATAN TERHADAP PASIEN RAWAT INAP DI RSU CIBABAT CIMAHI DENGAN ME
2/121
m
KCKEMVMV @WKEMZKV _GEK]KCKC LKVK @GVGDKZKC
ZGXDKJK_ _KVMGC XKYKZ MCK_ JM XVW FMHKHKZ FMNKDM
JGCIKC NGCIIWCK@KC NGZBJG VGXQ[WKE
Begd
Xgcj} _xmkjm @gekck
Cmn# ;#?6#?7#?8?
Lwxwvkc Zg`cm` Mcjwvzxm
Ak`wezkv Zg`cm` jkc Menw @bnpwzgx
Wcmqgxvmzkv @bnpwzgx Mcjbcgvmk
Hkcjwci% : Aghxwkxm 8?;?
Ngc}gzwlwm%
_gnhmnhmci
M}kc Kcjxmkck% V#Z#
CM_#:;89#9?#?6#??=
Ngcigzkdwm%
@gzwk Lwxwvkc Zg`cm` Mcjwvzxm
M Nkjg Kx}kczdk K#%NZ#
CM_ < :;89#9?#?6#??:
8/2/2019 ANALISIS KUALITAS PELAYANAN JASA KESEHATAN TERHADAP PASIEN RAWAT INAP DI RSU CIBABAT CIMAHI DENGAN ME
3/121
Hkh ;
_gcjkdwewkc
;#;# Ekzkx Hgek`kci Nkvkekd
_kjk vkkz mcm vglkekc jgcikc nk`mc ngcmci`kzc}k zmci`kz pgcjmjm`kc% menw
pgcigzkdwkc% pgvkzc}k zg`cbebim `gjb`zgxkc jkc `gkjkkc vbvmke g`bcbnm
nkv}kxk`kz% nk`k ngcmci`kz pwek `gvkjkxkc jkc `ghwzwdkc k`kc `gvgdkzkc jm
`kekcikc nkv}kxk`kz# Dke mcm ngcik`mhkz`kc `ghwzwdkc jkc zwczwzkc nkv}kxk`kz
zgxdkjkp pgek}kckc `gvgdkzkc }kci hgx`wkemzkv ngclkjm vkekd vkzw `ghwzwdkc
jkvkx% jmnkck pgek}kckc lkvk `gvgdkzkc }kci hgx`wkemzkv vkcikz jmdkxkp`kc begd
nkv}kxk`kz#
Jgcikc kjkc}k eklw pgx`gnhkcikc }kci pgvkz vgxzk `ghwzwdkc k`kc `gvgdkzkc
}kci zmciim jm `kekcikc nkv}kxk`kz dke zgxvghwz ngnwcfwe`kc pgewkci pkvkx }kci
ngckxm` nmckz pkxk pgek`w hmvcmv vgekmc mzw lwik ngcmnhwe`kc pgxvkmcikc }kci
`gzkz jkekn wvkdk pgxghwzkc pkcivk pkvkx# @bnmzngc k`kc `wkemzkv pgek}kckc
}kci hgxbxmgczkvm pkjk pgekciikc ngxwpk`kc v}kxkz wzknk jkekn ngcwclkci
`ghgxdkvmekc hmvcmv% zgxwzknk hmvcmv lkvk#
_gxvkmcikc zgxvghwz hgxekcivwci zgxwzknk kczkx xwnkd vk`mz vykvzk% ykekwpwc
zmjk` ngcwzwp `gnwci`mckc zgxlkjm pwek pkjk xwnkd vk`mz pgngxmczkd% ngv`mpwc
`bjg gzm` pgxwnkd vk`mzkc ngekxkci kjkc}k pxk`zm` pgxvkmcikc zgxvghwz# Jgcikc
kjkc}k pgxvkmcikc zgxvghwz jkc vgnk`mc zgxkvk kjkc}k pgxnmczkkc nkv}kxk`kz
k`kc pgek}kckc `gvgdkzkc }kci hgxnwzw% fgpkz jkc k`wxkz% nk`k xwnkd vk`mz
dkxwv ngek`w`kc pgxgcfkckkc jkc pgcgxkpkc pbek nkcklgngc jkc vzxkzgim }kcivgvwkm jgcikc `gmcimckc nkv}kxk`kz vghkikm `bcvwngcc}k#
Xwnkd Vk`mz Wnwn Fmhkhkz Fmnkdm kjkekd vkekd vkzw xwnkd vk`mz pgngxmczkd
}kci zmjk` ewpwz jkxm pgxvkmcikc zgxvghwz# Hgxjkvkx`kc ykykcfkxk jkc bhvgxqkvm
`g eb`kvm pgcgemzmkc% pgcwemv ngcjkpkz`kc mcabxnkvm ngcigckm hkc}k`c}k pkvmgc
}kci ngcigewd jkc ngxkvk zmjk` pwkv jgcikc `wkemzkv pgek}kckc }kci jmhgxm`kc
begd xwnkd vk`mz zgxvghwz% `dwvwvc}k jm mcvzkekvm xkykz mckp#
8/2/2019 ANALISIS KUALITAS PELAYANAN JASA KESEHATAN TERHADAP PASIEN RAWAT INAP DI RSU CIBABAT CIMAHI DENGAN ME
4/121
Xwnkd vk`mz }kci ngnpwc}km `wkemzkv }kci hkm`% dgcjk`c}k jkpkz ngcigzkdwm
kpk }kci jmdkxkp`kc begd pkvmgcc}k# _kvmgc ngnpwc}km dk` wczw` ngcmekm
`wkemzkv pgek}kckc }kci jmzgxmnkc}k% hkm` k`dmxc}k nwcfwe jgcikc xkvk pwkv
nkwpwc `gewdkc# _kjk vghkimkc xwnkd vk`mz nkvmd zgxjkpkz pgxhgjkkc }kci hgvkx
kczkxk kpk }kci jmdkxkp`kc pkvmgc jkc kpk }kci jmxkvk`kc pkvmgc zgxdkjkp
`wkemzkv pgek}kckc vwkzw xwnkd vk`mz#
_gcgczwkc pxmbxmzkv pgxhkm`kc jkc pgcmci`kzkc `wkemzkv lkvk jmpgxew`kc kikx
vwnhgx jk}k jkpkz jmkeb`kvm`kc jgcikc hkm`% vgdmciik zmjk` ngnhwkci vwnhgx
jk}k wczw` ngek`w`kc vgvwkzw }kci zmjk` ngnhgxm`kc `gwczwcikc hkim xwnkd
vk`mz# Hgxkyke jkxm `bcjmvm zgxvghwz jmkzkv% nk`k pgxew jmkjk`kc vwkzw pgcgemzmkc
zmci`kz `gpwkvkc pkvmgc pgciiwck lkvk pgek}kckc mcvzkekvm xkykz mckp zgxdkjkp
`wkemzkv lkvk }kci jmhgxm`kc% vgdmciik zmjk` nwcfwe ikp kczkxk `gmcimckc jkc
dkxkpkc pkvmgc zgxdkjkp `wkemzkv ek}kckc }kci jmzgxmnkc}k# Kjkpwc pgcjg`kzkc
kzkw ngzbjg }kci jmiwck`kc kjkekd jgcikc ngciiwck`kc ngzbjg Vgxqmfg [wkemz}
$Vgxq{wke-#
;#8# _gxwnwvkc Nkvkekd
Vgvwkm jgcikc pgxnkvkekdkc }kci jmwci`kp`kc jmkzkv nk`k jkpkz jmxwnwv`kc
hkdyk pkvmgc k`kc ngxkvk pwkv lm`k ngxg`k ngnpgxbegd `wkemzkv ek}kckc zgxhkm`#
Jkekn dke mcm pgcgemzmkc jmab`wv`kc pkjk mcvzkekvm xkykz mckp `kxgck vghkimkc
hgvkx `gimkzkc pgek}kckc `gvgdkzkc kjk pkjk mcvzkekvm xkykz mckp# Kjkpwc
pgxnkvkekdkc zmci`kz `wkemzkv pgek}kckc jm XVW Fmhkhkz Fmnkdm jkpkz jmemdkz
hgxjkvkx`kc emnk jmngcvm `wkemzkv pgek}kckc $_kxkvwxknkc% Hgxx}% jkc \gmzdkne%
;=44- }k`cm< Zkcimhegv $C}kzk-% Xgemkhmemz} $@gkcjkekc-%Xgvqpbcvmqgcgvv $Jk}kZkciikp-%Kvvwxkcfg $Lknmckc-% jkcGnpkzd} $Gnpkzm-#
_gcgemzmkc dkc}k jmab`wv`kc pkjk ikp ; }kmzw `gvgclkcikc kczkxk pgxvgpvm
`kx}kykc ngcigckm pgek}kckc }ki jmdkxkp`kc `bcvwngc jgcikc dkxkpkc
`bcvwngc }kci vghgckxc}k jkc ikp 7 }kmzw `gvgclkcikc kczkxk dkxkpkc
`bcvwngc jgcikc `gc}kzkkc pgek}kckc }kci jmzgxmnkc}k# _gcgemzmkc dkc}k
jmab`wv`kc pkjk ikp ; jkc ikp 7 `kxgck pgcgemzmkc mcm ngciiwck`kc pgcjg`kzkc
8/2/2019 ANALISIS KUALITAS PELAYANAN JASA KESEHATAN TERHADAP PASIEN RAWAT INAP DI RSU CIBABAT CIMAHI DENGAN ME
5/121
}kci hgxhkvmv pgciiwck vgekmc mzw `kxgck `gjwk ikp zgxvghwz }kci zgxpgczmci jkc
vkcikz ngnpgcikxwdm `wkemzkv pgek}kckc# Ikp }kci zgxlkjm jkekn vwkzw `gimkzkc
pgek}kckc zgxhkim ngclkjm jwk hkimkc }kmzw ikp pkjk pmdk` pgc}gjmk lkvk jkc ikp
pkjk pmdk` pgciiwck lkvk kzkw `bcvwngc# Ikp pkjk pmdk` pgc}gjmk lkvk }kmzw ikp
;% ikp 8% ikp 6 jkc ikp :# Ikp ; ngxwpk`kc jkvkx jkxm ikp.ikp ekmc jm pmdk`
pgc}gjmk lkvk% vgekmc mzw ikp ; kjkekd vkzw.vkzwc}k ikp }kci ekcivwci hgx`kmzkc
jkc hgxbxmgczkvm`kc `gpkjk dkxkpkc `bcvwngc# Ikp pkjk pmdk` `bcvwngc }kmzw
ikp 7 ngcigckm dkxkpkc `bcvwngc jkc pgek}kckc }kci jmzgxmnkc}k# Ikp 7
ngxwpk`kc nwkxk jkxm `gvgewxwdkc ikp }kci kjk#
Hgxjkvkx`kc wxkmkc jmkzkv% pgxzkc}kkc.pgxzkc}kkc }kci nwcfwe jkc k`kc jmfkxm
lkykhkcc}k jkekn pgcgemzmkc mcm kjkekd