THE PERCEPTION OF THE

EMPLOYEES OF A

TELECOMMUNICATION COMPANY

WITH RESPECT TO THE INFLUENCE

OF THE OCCUPATIONAL STRESS

Marius Calin BENEA Orlando Demetrius BENEA

Outline

• Introduction

• Research techniques

• Sample and objectives

• Data processing and interpretation

• Conclusions

• References

2

Introduction

• Stress appeared at the same time as life and it is an attribute of the living.

• Stress management plays an important role within the management issues of the system of public policy.

• This work presents the perception of the employees of a telecommunication company with respect to the occupational stress.

3

Stress is the non-specific response of the body to

a y de a d for cha ge Hans Seyle

Research technique

• A self-report survey. The advantages of using this type of questionnaire are:

– the opportunity to obtain various information from a considerable number of persons;

– the ability to extrapolate the results of a large-city populations, county, region, country;

– the ease to fulfill the questionnaire.

• The questionnaire has a total of 14 questions:

– 9 research questions

– 5 identification questions

4

Objectives

• the impact of stress on the professional activity;

• to find out if the subjects were pleased with their work;

• the importance of domestic factors in generating stress;

• the factors that stress the most the subjects;

• the influence of personal problems on stress;

• the direct relationship between professional stress and work results;

• their opinion about the involvement of in reducing stress;

• ways of reducing stress-related subjects;

• the behavior in stressful situations;

• does the superior has any influence in limiting the professional stress.

5

Question 1: Do you consider necessary the study of the

impact of stress on the professional activity?

6

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

26 -35

36 - 50

< 5

6 - 15

16 - 25

Unmarried

Married without children

Married with children

Secondary

Tertiary

Executor

Leader

Ag

eE

xpe

rie

nce

Fa

mil

y s

tatu

sE

du

cati

on

Po

siti

on

Very much

Much

Fair

A little

Not at all

Respondents

Total

Question 2. Do you find your job enjoyable?

7

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

26 -35

36 - 50

< 5

6 - 15

16 - 25

Unmarried

Married without children

Married with children

Secondary

Tertiary

Executor

Leader

Ag

eE

xpe

rie

nce

Fa

mil

y s

tatu

sE

du

cati

on

Po

siti

on

Very much

Much

Fair

A little

Not at all

Respondents

Total

Question 3. Which of the following domestic factors have

a great importance in generating professional stress?

a. The relationships with the others;

b. Task accomplishment;

c. Relations with superiors;

d. The work environment;

e. Professional conflicts;

f. Activity planning;

g. Insufficient wage.

8

# 3 g. Insufficient wage

9

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

26 -35

36 - 50

< 5

6 - 15

16 - 25

Unmarried

Married without children

Married with children

Secondary

Tertiary

Executor

Leader

Ag

eE

xpe

rie

nce

Fa

mil

y s

tatu

sE

du

cati

on

Po

siti

on

Great importance

High importance

Some importance

Little importance importance

Very little importance

Respondents

Total

Question 4: Do family problems have an impact on your stress?

10

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

26 -35

36 - 50

< 5

6 - 15

16 - 25

Unmarried

Married without children

Married with children

Secondary

Tertiary

Executor

Leader

Ag

eE

xpe

rie

nce

Fa

mil

y s

tatu

sE

du

cati

on

Po

siti

on

To a very large extent

To a large extent

in some degree

To a small extent

To a very small extent

Respondents

Total

Question 5: To what extent do you believe that stress affects

your professional work?

11

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

26 -35

36 - 50

< 5

6 - 15

16 - 25

Unmarried

Married without children

Married with children

Secondary

Tertiary

Executor

Leader

Ag

eE

xpe

rie

nce

Fa

mil

y s

tatu

sE

du

cati

on

Po

siti

on

Very much

Much

Fair

A little

Not at all

Respondents

Total

Question 6: Do you consider that the leaders from the

telecomunication company act in order to reduce the

occupational stress?

12

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

26 -35

36 - 50

< 5

6 - 15

16 - 25

Unmarried

Married without children

Married with children

Secondary

Tertiary

Executor

Leader

Ag

eE

xpe

rie

nce

Fa

mil

y s

tatu

sE

du

cati

on

Po

siti

on

To a very large extent

To a large extent

in some degree

To a small extent

To a very small extent

Respondents

Total

Question 7: List several methods that you use to reduce stress.

13

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

26 -35

36 - 50

< 5

6 - 15

16 - 25

Unmarried

Married without children

Married with children

Secondary

Tertiary

Executor

Leader

Ag

eE

xpe

rie

nce

Fa

mil

y s

tatu

sE

du

cati

on

Po

siti

on

Ensuring a sufficient wage

Adequate material facilities

Leisure activities

Respondents

Total

Question 8: How do you act when you feel stressed?

• I raise my voice (32%);

• I rush (22%)

• I'm looking for trouble (26%);

• I argue with my family;

• I am short tempered (35%);

• I become aggressive (68%);

• I withdraw (36%).

14

Question 9: Do you think your superior has any

influence in reducing your occupational stress?

15

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

26 -35

36 - 50

< 5

6 - 15

16 - 25

Unmarried

Married without children

Married with children

Secondary

Tertiary

Executor

Leader

Ag

eE

xpe

rie

nce

Fa

mil

y s

tatu

sE

du

cati

on

Po

siti

on

To a very large extent

To a large extent

in some degree

To a small extent

To a very small extent

Respondents

Total

Conclusions

• the factors with the greatest influence on occupational

stress of employees are: insufficient wage, work environment, professional conflicts;

• professional stress diminishes the results;

• more than half of the subjects find pleasure in their work (of whom 70% are young);

• the family influences in some degree the stress levels;

• the leaders of the telecommunications company are very little involved in reducing stress;

• 78% of those interviewed responded that in moments of stress they "rush";

• the superiors have a major influence in reducing stress.

16

Thank you for your attention

17