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Care & Compassion | Trust | Servicestarcare.org.uk

Welcome to theStarcare family!

Starcare is an independent home care company focusing on supporting people to live

independently in their own homes.

The purpose of this brochure is to provide future talent with a clear insight of the company, what you can expect from your employment,

opportunities to develop and the bene�ts of working in an organisation who truly cares about their staff and clients.

We are one of the largest domiciliary care provider’s in the Merseyside and Cheshire footprint areas. We provide over 7000 hours of care a week

to clients within our three Branches located in Chester, Winsford and Merseyside. We have a great network of dedicated Support Workers who share our values of care and compassion going above and beyond to

change the lives of clients in the Community.

It is an exciting time to be joining the Starcare Family, due to rapid growth we are seeking to expand the team, looking for individuals who echo our values to exceed client’s expectations. If you are looking for a

reward and ful�lling career in care then look no further, your destiny awaits with Starcare!

Care & Compassion | Trust | Service

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ContentsPerson-centred care is at the very heart of our business. It’s a guarantee which ensures the uniqueness of the individuals we care for is respected,

maintained, and even restored.


The Starcare journey - With our of�ces throughout Chester, Winsford and

Liverpool, we aren't only one the largest independent care providers...

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Training & career pathway - Your learner journey, what will be in the Induction

training and further training available (Pathways)...

4

The first few months - We had with a new starter to �nd out how things went

when they started with Starcare...

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The support we provide - Starcare invests substantially in making sure your

physical welfare is being protected as much as possible...

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Why work for Starcare - Staff have the opportunity to build meaningful

relationships and ful�l a rewarding career with lots of opportunities...

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Working for Starcare - We welcome all new staff into the Starcare Family and are

so proud of the care teams we have and the difference they make...

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“If you haven’t worked in care, it’s de�nitely very rewarding’ ‘I’ve not worked in care before and I

looked at how I would feel in their situation, it makes it a lot easier and easier to understand”

The Starcare journeyPerson-centred care is at the very heart of our business. It’s a guarantee which ensures the uniqueness of the individuals we care for is respected,

maintained, and even restored.


Starcare is passionate about improving

how people needing care and support

live their lives. Having worked in the

care industry since 1994, Managing

Director of Starcare, Paula Pedlow has

vast experience in care provision. When

she opened the doors of Starcare Ltd in

2008, she launched a new, dynamic

care agency, which prides itself on

delivering exceptional homecare.

At Starcare we offer �exible care and support that

focuses on understanding what is important to the

individual and how we can make a real difference,

to them and those around them. Committed to

providing quality care and support, Starcare has a

dedicated management team with extensive

training and experience in all aspects of the social

care industry.

We are committed to individuals and families who

require care and support within the comfort of their

own home and local community. We do this by

ensuring that we provide a high level of ‘continuity of

care’ our service users generally receive care and/or

support from the same support staff.

“I have many years of experience of managing services to people in their own homes. My role is to develop our service provision through strategic development of the company training programme, listening and hearing to what our customers want.

I believe that everyone has a right to remain living within their own home, receiving care and support that empowers people to choose the service they receive and maintain their independence.”

Paula Pedlow - Managing Director

With our of�ces throughout Chester, Winsford and Liverpool, we aren't only one

the largest independent care providers, but also have the facilities and a

network of support workers that provide thousands of hours of care a week.

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Starcare invests substantially in making sure your physical welfare is being protected as much as possible by providing Personal Protective

Equipment that goes above and beyond the minimum standards.

Training & career pathway

Induction training - Week 1 (4 days)

Your learner journey, what will be in the Induction training and further training available (Pathways). Plus possible career progression and

opportunities within Starcare.


Qualifications, who doesn’t want them?

As a larger employer throughout the area, Starcare

have systems in place to develop training programmes

that meets the requirements of a successful carer, but

also provides �exibility and a platform for you to learn

from.

Working closely in partnership with Richmond training, Starcare provides comprehensive education programmes

to all new starters within the company, providing them with the essential skills to become employees, but also

gives opportunity to progress theoretical understanding and create pathways for promotion.

Starcare are committed in helping you grow in your role. Not only do we provide the mandatory Induction

training, we also offer extra courses and quali�cations to equip you and support career progression if that is what

you would like.

On appointment, staff will attend a 4-day Induction with Integrated Stroke Awareness at Level 2 to start them on

their Learner Journey.

All Inductions are conducted by Richmond Training Academy who are based in Ellesmere Port.

Richmond Training Academy is responsible for welcoming new staff to the company and introduces them to our

training and development strategy.

The induction covers all 15 learning outcomes in the care certi�cate and is a requirement by CQC for staff to

practice Health and Social Care in the community.

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Induction Programme Content:

Further training - First 12 weeks

Following on from the induction and once you start work you will be expected to complete the Care certi�cate in

the workplace within 12 weeks.

Starcare are keen for our staff to gain quali�cations and support the advancement of careers in the care industry

all staff are expected to choose a pathway to success.

Starcare are keen for our staff to gain quali�cations and support the advancement of careers in the care industry

all staff are expected to choose a pathway to success.

Starcare in partnership with Richmond Training Academy offer 2 qualification pathways.

All staff are expected to choose a pathway within 2 weeks of starting work.

Annual refresher training is completed with all staff for the core mandatory training elements. This includes Moving

and Handling, Continence/Catheter Care, Safeguarding of Vulnerable Adults, Medication Awareness, Infection

Control including Covid-19 and Basic Life Support. Training compliance is monitored by the HR Services Team.

Fluids & Nutrition (embedded Communication, H&S, infection control, E&D, Safeguarding)

Handling info & GDPR (embedding communication, risk assessments, Roles and responsibilities E&D)

L2 Award Stroke Awareness (embedding - Communication, Infection Control, H&S, E&Q, P.C.C, Roles, Record

keeping)

Continence Care and personal care (embedding Role of the worker, Infection control, E&Q, Communication,

H&S, handling info)

Moving & Handling Theory & Practical, (embedding H&S & Skin Viability, Communication, E&Q, Safeguarding

and role and responsibilities, risk assessments, Handling info)

The Mental Capacity act (embedding communication, E&D, Safeguarding, Roles, H & S)

Medication Awareness (Embedding record keeping, communication, safeguarding, infection control, H&S,

risk assessments, Role, duty of care)

Pathway 1 Level 2 Adult Care Worker Apprenticeship

Pathway 2 Quali�cations in Care and Management of Diabetes Level 2, Awareness of Dementia Level 2 and

Safe Handling of Medication Level 2, the �nal stage of the pathway is the Diploma Level 2 which is optional.

On successful completion of the induction all attendees will gain certi�cates in Basic Life Support – Medication –

Manual Handling, Infection Control, Continence Catheter Care, Safeguarding of Vulnerable Adults and Care

Certi�cate Attendance.

Further training - Continued...

Carer

Senior Carer

Quality Senior

Service Coordinator

Quality Manager

Registered Manager

Head of Quality and Compliance

A quali�ed trainer will deliver the training programme to all new staff to ensure they are all aware of company

policies and procedures and that the care they deliver meets our standards and is safe.

We have always offered career development through training and additional quali�cations. This has now been

formalised into two clear development pathways, which includes apprenticeships for all staff allowing them to

grow and to develop a career in Health and Social Care through the following levels within our business:


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You Talk,We Listen

Here’s what they had to say about the �rst few days

on training:

“Really good, very thorough, formative, it was very relaxed, you didn’t feel on edge or tense and you could always go back and ask questions or do activities again such as using the equipment’. ‘Before you started work, the staff were there to help you’. ‘It was just enough, it wasn’t rushed and I had plenty of time to do everything”

Once all new starters have completed their

training, they are invited to carry out further

education via online platforms that improves their

knowledge and understanding of the role, but also

gives them opportunity to re�ect on the

experiences they have gained in the �rst few

weeks. This ‘re�ection study’ not only allows the

learner to understand the types of care that can

be delivered, but provides them with comparative

situations that the learner can take notice of and

improve their working ability or understanding of a

clients needs.

“There is no rush if you are late sending work in or too much pressure, they give you good feedback and a lot of the work is re�ecting on a client you have (with Dementia etc). You base your answers on your own experience so you understand the client better”

One of our recent learners had this to say about

their initial four day classroom event:

“The induction was great, it gives you such a con�dence boost, as a group you talk and learn about different situations, if there is someone who is shy, you urge them to get involved, it’s really good to build people's con�dence”

Want to know what it’s like on a usual shift? One of

our new inductees mentioned their usual morning

routine with the regular clients:

“I see the same person every morning, I enter using the key safe and keys (as not to disturb) and wake them gently before helping them get up, make the bed, wash and dress and then make sure they have received their medication before or after food”


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What will the first few months in the role look like?

Below is part of a conversation we had with a new starter to �nd out how things went when they started with Starcare.

“If you haven’t worked in care, it’s de�nitely very rewarding’ ‘I’ve not

worked in care before and I looked at how I would feel in their

situation, it makes it a lot easier and easier to understand”

The support we provide

Starcare invests substantially in making sure your physical welfare is being protected as much as possible by providing Personal Protective

Equipment that goes above and beyond the minimum standards.

Infection prevention is a fundamental part our induction training and forms the basis of providing the best care out there.

Alongside PPE, as a care company we promote access to Covid-19 Vaccine, we can support you with this and as a front line worker you can

protect yourself and your loved ones in the �rst instance.


The support we provide – Welfare visits/EAP etc

Starcare aims to provide a positive experience, from our �rst phone call inviting you to interview, to your last

working day with us at the end of a colourful career. Therefore, in the �rst few days after training you are invited to

‘shadow’ a friendly member of staff who will help guide you through your �rst few hours working for the company.

In your �rst few weeks,

Starcare Seniors are out on the road visiting you on the majority of your days to make sure that you feel

comfortable and con�dent in your ability to provide exceptional care.

There’s no exams involved, just truly experienced advice from an established member of staff. They will help the

transition from what you have learnt on induction, into putting your new life skills into practice. Seniors will also

support staff to develop care plans, understanding the expectations from each call and how to advocate for the

best interests of the service user.

Alongside your rota coordinators and our established ‘on call’ systems, they are there to provide support via the

phone. Once you have become a fully graduated member of the care team, HR are there to step in and provide

guidance and support for any work related matters such as supporting staff throughout the employment

lifecycle.

Our HR heroes have also implemented an interactive platform for access to things like mental health wellbeing,

counselling and resource materials to support your home life and general mental welfare. Amongst the 24

hour/365 day a year phone line if you need to chat, our employee assistance programme delivers further

discounts to help towards �nances.

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Why work for Starcare?

We can offer �exibility around work/life balance through a variety a shift patterns to suit individual needs.

If you enjoy caring for people, you will love Starcare!

You care, we care, Starcare…

Working in Starcare provides lots of opportunities to positively transform our clients lives; supporting independence and the ful�lment of

aspirations of those in our local communities, ensuring they are kept safe, happy and loving as they can be.

Staff have the opportunity to build meaningful relationships and ful�l a rewarding career with lots of opportunities to develop. Staff and the

clients wellbeing are at the heart of everything we do at Starcare; we strive to make a difference to personal centered care.


A career in Starcare offers long-term employment

prospects, with opportunity for promotion and

progression as well as job security. If you are

passionate about working with people, Starcare

offers a worthwhile role that can turn into a

rewarding, life long career. We offer competitive rates

of pay, annual leave, pension, promote

health/well-being initiatives, discounts on the high

street and reward and recognition schemes.

There are plenty of avenues to support staff increase

their theoretical knowledge, through our expertly

created training pathways enabling you to progress

a level 5 In Health and Social Care, at no expense to

your pocket! You will receive lots of support and

encouragement from our friendly sister Training

Company.

We recruit based on values, not just quali�cations

ensuring that our recruitment practices are based

on individual personality traits and values rather

than the strength of a CV. The most important thing

at Starcare are staff who care deeply about the

wellbeing of our clients and are compassionate in

meeting their individual needs.

No two days are alike in Starcare and you work to

create an environment of fun whilst delivering care!

The role of a Support Worker is people-focused job;

not only will you be responsible for client care, you

will get to know them, whilst supporting their

emotional and social requirements. We also

recognise staffs efforts during our annual reward and

recognition event where there are lots of

opportunities to meet the wider Starcare workforce

family.

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If you enjoy caring for people, you will love Starcare!

You care, we care, Starcare…


HR and Personnel will look after you in your journey with Starcare from Induction to long term service.

Senior managers support the Registered Managers and regularly work from the Starcare Branches.

Teamwork and Quality are our focus.

Keeping our staff happy and healthy is important to us and we will always do our best to support you.

We make sure that our service is the best it can be for our staff and service users.

Together we care for our service users and every day is different.

We work together through the challenges, celebrations, good days and busy days, and are strong, together.

Our teams support each other, that's how it is.

We welcome all new staff into the Starcare Family and are so proud of the care teams we have and the difference they make to people's lives.

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Working for StarcareOur Head Of�ce Team, provide the Central hub for all the Starcare

Branches.

You will always be welcomed by our receptionist, either face to face or over the phone.

The journey begins.........We welcome all new staff into the Starcare Family and are so proud of the care teams we have and the difference they make to people's lives.