Managing end of life medications at
home—accounts of bereaved family
carers: a qualitative interview study
Sheila Payne,1 Mary Turner,1 David Seamark,2 Carol Thomas,1
Sarah Brearley,1 Xu Wang,3 Susan Blake,2 Christine Milligan1
1International Observatory onEnd of Life Care, Division ofHealth Research, LancasterUniversity, Lancaster, UK2Honiton Group Practice, Devon,UK3Department of Psychology,Leeds Metropolitan University,Leeds, UK
Correspondence toProfessor S Payne, InternationalObservatory on End of Life Care,Division of Health Research,Lancaster University,LancasterLA1 4YG, UK;[email protected]
Received 21 January 2014Revised 26 August 2014Accepted 9 September 2014
To cite: Payne S, Turner M,Seamark D, et al. BMJSupportive & Palliative CarePublished Online First: [pleaseinclude Day Month Year]doi:10.1136/bmjspcare-2014-000658
ABSTRACT
Objective To explore how bereaved family
members recall managing end of life medications
when delivering care to a patient dying at home
in England.
Design Qualitative study.
Setting Domestic homes in two contrasting
areas in England.
Participants 59 bereaved family carers who
have delivered care to a patient who spent a
minimum of 2 weeks at home prior to their
death from cancer or other non-malignant
condition. Cases were excluded if the place of
death was: a hospice, nursing home or National
Health Service (NHS) hospital.
Results Participants identified a number of
important concerns about managing end of life
medication for the dying person at home.
Although some support with medications is
provided by general practitioners and nurses in
the community, family carers take primary
responsibility for drug administration and
storage. They reported anxiety about giving
correct and timely dosages, and concerns about
keeping the patient comfortable without
overdosing them or risking shortening their lives.
In particular, they reported that certain analgesic
medications, especially opioids, were considered
to have a symbolic significance increasing
analgesia requirements, and the use of a syringe
driver was associated with deterioration and
approaching death. Key barriers to managing
end of life medications at home included:
complex regimes; unwanted responsibility in
deciding when to use ‘as needed’ medication;
disagreements with professional staff, and
anxiety about medication errors, especially if
perceived to have implications for survival.
Conclusions Family carers require more
information about end of life drugs and their
effects, support and training in managing
medication for a dying person.
INTRODUCTION
In a context of limited healthcareresources, the role of family, friends andsignificant others (hereafter called ‘familycarers’) in end of life care at home isincreasingly important. Hospital care inthe last year of life is known to accountfor a considerable proportion of health-care expenditure in the UK1 and theUSA,2 while home-based palliative care isfrequently found to be less costly com-pared to other options.3 Evidence indi-cates that home-based palliative carereduces the symptom burden for patientswhile not increasing family carers’ griefduring bereavement. 4 However, the pres-ence of family carers able to provide carein the home is a key determinant of out-comes for patients with cancer.5
The End of Life Care Strategy6 inEngland aims to improve the accessibilityof high-quality care for everyone withadvanced conditions. According to theStrategy, which describes family carers as‘co-workers’ with the care team, patientsshould be provided with more choiceover where they receive end of life care.Two-thirds of British patients wouldprefer to die at home, with currenttrends indicating a modest increase overthe last decade in home deaths to 21% in2010.7 Policy initiatives have highlightedthe important role of the general practi-tioner (GP) in managing end of life care.6
For example, there has been a widespreadintroduction of ‘anticipatory prescribing’in community-based palliative care,whereby GPs prepare prescriptions fordying patients.8 This ensures that essen-tial drugs are available within the home‘out of hours’ to enable rapid symptommanagement and prevent unnecessary
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hospitalisation. They comprise four core drugs includ-ing strong opioids and sedatives, although the drugsactually prescribed may vary. Within the home, com-munity nurses are often involved in decisions aboutthe actual initiation, dosage and delivery of thesemedications, which some nurses report as problem-atic.9 Survey data from bereaved carers indicate thatpain management is less good than in other caresettings.10
Family carers play a crucial role in supporting thosedying at home. Of the 6.5 million family carers in theUK, approximately half a million do so during theend of life phase, and the majority of them arewomen aged 50–64 years while in older groupsslightly more men provide care.11 They provide phys-ical care, emotional and social support, financialresources, advocacy and anticipatory care, and assistpatients in negotiating and co-ordinating care duringthe final period of life.11 12 It is a challenging anddemanding role which few people aspire to, butwhich may be thrust on them. Despite policy initia-tives13 14 to address these caring demands, a largestudy on transitions between places of care near endof life reported that in 2013 little has changed toimprove family carers’ experiences.15
It is family carers, rather than GPs or communitynurses, who often have to manage the safe storageand delivery of end of life medications in the homeon a day-to-day basis. Evidence from a small study of23 family carers of patients in a home hospice pro-gramme in the USA identified five conceptual factorsthat influenced medication management; however,major differences in healthcare systems limit its applic-ability in the UK.16 17 A survey of 98 multidisciplinaryUS home-hospice staff indicated that 67% rated medi-cation management as the most important role offamily carers, but only 6% routinely offered educa-tion, support and counselling to facilitate this.18 Littleis known about the complex realities of managing endof life medications at home in the UK from the per-spective of family carers. Therefore, we elicitedin-depth interview accounts from bereaved familycarers of their experiences of these medications.19
The study is part of a larger project exploring theexperiences of family members caring for a dyingolder person at home.20
METHODS
Design
We utilised a cross-sectional qualitative researchdesign.
Setting
The study was conducted in two areas: North West(NW) and South West (SW) England. These regionswere selected because they both have high proportionsof older people in the population.21 Census data andinformal discussions with professionals and
stakeholders indicated some differences between thetwo areas in terms of socioeconomic status, types ofhome ownership, ethnic and cultural diversity andhealth indices (such as smoking rates), which theresearch team believed would add diversity to the datacollected.
Sampling
We purposively sampled bereaved family carers toselect those with direct experience of providing carefor an older person dying at home. The inclusion cri-teria included: family carers of older deceased people(aged 50 years +) from any cause of anticipateddeath; death occurring in the home of the carer orpatient; a minimum of 2 weeks care in the privatehome prior to death; adult carer (≥18 years); andrecruited at least 6 months but not more than24 months following the death. The exclusion criteriaincluded: carers who were cognitively impaired,unable or unwilling to give consent. Initially, inclusionwas limited to the first 18 months of bereavement butsubsequently extended to 24 months to increase thesample.
Recruitment
Family carers were recruited through GP practices.Practice staff identified family carers who met all thestudy criteria, and information packs were posted topotential participants who responded directly to theresearch team.
Data collection
Researchers conducted single face-to-face interviewsof 15–102 min (mean=47 min) in participants’ homesfrom December 2011 to August 2012. Participantshad been bereaved for a median of 12 months (range7–22 months). The main interview was designed toelicit chronological narratives of care provision duringthe end of life using open-ended questions andfollow-up prompts. The interview was pilot testedwith three bereaved carers and modified to includefurther questions about medication management. Inthis paper, we report on these questions only:▸ To what extent were you involved in administering
medications?
– How did you feel about this?
– Did you get any support from a pharmacist or district
nurse?
– Were any controlled drugs prescribed and, if so, did
they raise any particular issues?
Analysis
Interviews were digitally recorded and then fully tran-scribed. All interview transcripts were checked againstaudiorecordings for accuracy and anonymised. Toensure reliability, four transcripts were independentlycoded. On this basis, a final coding framework wasapplied to all transcripts using the data analysis
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Table 1 Characteristics of participants in interviews
N=59 Per cent Range Median
Location in England
North West 23 39
South West 36 61
Gender of carer
Male 18 31
Female 41 69
Age of carer
All 59 44–90 72
<50 1 2
50–59 7 12
60–69 19 32
70–79 15 25
80–81 16 27
>90 1 2
Ethnicity of carer
White British 56 95
White other 2 3
Black Caribbean 1 2
Relationship to deceased
Spouse 43 73
Daughter/son 15 25
Sibling 1 2
Gender of deceased
Male 35 59
Female 24 41
Age of deceased
All 59–98 82
50–59 3 5
60–69 8 14
70–79 15 25
80–89 23 39
>90 10 17
Time cared for in the home 2 weeks—11 years 11 months
Cause of death
Cancer 37 63
COPD 1 2
Heart disease 6 10
Dementia 3 5
PD 3 5
Old age 5 8
Renal failure 1 2
Other 3 5
Occupation of carer
Modern professional 17 29
Clerical/intermediate 15 25
Senior managers 3 5
Technical/craft 2 3
Semi-routine manual 7 12
Routine manual 3 5
Middle/junior managers 5 9
Traditional professional 2 3
No paid employment 5 9
Continued
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software NVivo, with any discrepancies discussed.A constant comparative approach to the analysis wasutilised22 until saturation of themes was achieved.23
These were presented at two workshops involving 33expert advisory group members, practitioners andservice users and incorporated into the final analysis.Direct quotations have been selected to highlighttypical responses. To establish rigour, we adhered toCOREQ guidelines.24
RESULTS
We interviewed 59 bereaved family carers (responserate 54%) who delivered care to a patient who spent aminimum of 2 weeks at home prior to their deathfrom cancer or other non-malignant condition (seetable 1). In the SW, 52 invitations resulted in 38responses (73% response rate), but 2 subsequentlydeclined. In the NW, 76 invitations resulted in 31responses (41% response rate), but 6 subsequentlydeclined, 1 did not meet the inclusion criteria and 1agreed to participate but then withdrew.The majority of carers (69%) were women, and the
majority of deceased patients (59%) were men,reflecting the fact that 73% were spouses. Three quar-ters of the people they cared for died from cancer.The median length of time that they had providedcare at home was 11 months (range 2 weeks—11 years).Following an extensive analysis, we selected two
main themes that are presented here:
Decision-making processes in managing end of life
medication at home
Managing complex medications
All 59 participants were involved in managing end oflife medications, especially once the patient becamedependent and was in the final phase of dying. Thedegree to which they regarded this as burdensomewas on a continuum from not at all to greatly.
‘He’d been on quite a lot of tablets for some time,blood pressure, heart tablets, warfarin and otherthings’ [A01 SW Female 78]
A number of strategies to facilitate medication man-agement were described:
‘I made a copy of all the tablets and the differenttimes he was to have them and which ones […] I madea chart on the computer and just printed it out eachtime, and that was very helpful.’ [A11 SW Female 60]
Taking responsibility
Some participants reported the responsibility asdemanding because they feared the consequences ofmaking a mistake or because they did not fully under-stand the medication regimes, especially when dis-tressed, which made decision-making difficult.
‘It’s a very big responsibility and I felt helpless becauseI felt that some things needed increasing and thenurses weren’t there to do it, but at the same time Idon’t think it would have been right for me to havetotal control over it because my head was all over theplace. [B01 NW Female 77]
While most community nurses were helpful, theywere not always in the home, so variation to medica-tion, especially for ‘as needed’ drugs, required themto make decisions unaided. One participant perceivedthat the occupational background of the patient (as anindustrial pharmacist) had been an advantage. Thisexperience was echoed by carers who had qualifica-tions as health professionals.
‘He was an industrial pharmacist, so when the medica-tion came along right at the beginning, he told mewhat was what and he queried the doctor. He alwaysused to check that I was giving the tablets in the rightway, but eventually of course he was unable to do that.But he had trained me well.’[B21 NW Female 80]
Disagreements with staff about medication
Some carers with health professional expertise chal-lenged the prescribed medication regimes.
He had [the syringe driver] in for three days, andwhen he was settled, I knew he was going to die Iasked them to take it out. And the doctor didn’t thinkit was a good idea, but I said ‘I don’t want him dying
Table 1 Continued
N=59 Per cent Range Median
Occupation of deceased
Modern professional 13 20
Clerical/intermediate 7 12
Senior managers 1 2
Technical/craft 8 14
Semi-routine manual 5 9
Routine manual 6 10
Middle/junior managers 8 14
Traditional professional 5 9
No paid employment 6 10
COPD, chronic obstructive pulmonary disease; PD, Parkinson’s disease.
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with this thing in his arm, and I don’t want himhaving drugs…’ […] I felt he needed to die a relativelynatural death. [B19 NW Female 70]
This was an atypical case; more often, there was adesire for family carers to decrease the burden oftheir own decision-making, and a concern about chal-lenging medical care.
‘I think [the nurses] need to listen to what the carer issaying; they did mostly but generally when I said sheneeds more sedation and they said ‘well she’s on suchand such a dose’, which apparently was quite a bigdose but it still wasn’t enough for her.’ [B02 NWFemale 57]
Managing end of life medications at home: concerns and
rewards
Carers’ anxiety about medications
While there was recognition that these medicationswere necessary to provide symptom relief, some citedconcerns about dosage errors, especially overdosingpatients, or failing to administer the drugs when thepatient becomes too ill to use the oral route.
‘I was really anxious just to follow the instructions andI wrote everything down carefully that I had given her.I didn’t attempt to give her an overdose, ‘[B14 NWMale 72]
Perceptions about the effects of morphine
Underlying the anxieties about medication manage-ment was a specific concern about morphine or itsequivalents (hereafter referred to as morphine). Someparticipants explained and justified the use of mor-phine, in the context of persuasion from nursing staffrather than any weakness or the lack of moral courageby patients.
‘(Earlier) he was doing it all himself, But then when hebecame more sleepy then I was doing cos he was onliquid morphine then.’ [A08 SW Female 66]
‘[I gave him Oramorph] when he asked for it, I didn’tlike to give him all…just when I thought he needed it,which was probably every day. At first I thought ‘Ohshall I use it or not?’ [B15 NW Female 63]
While all participants agreed to the use of morphinefor pain relief, some perceived morphine to reducethe awareness of the patient, which was variouslydescribed as ‘a bit removed’, less ‘lucid’, ‘more andmore distant’ or ‘very confused’. A participant attribu-ted an increase in agitation and disinhibition to mor-phine usage, which poignantly robbed the dyingperson of dignity and left lasting distressingmemories.
‘I had my arms around him and he was talking to menormal whereas before he’d said some really horriblethings, that’s the morphine.’ [A03 SW Female 76]
‘And his speech started to go but we realised that hewas so drugged we had awful trouble trying to findout whether he wanted something to drink, somethingto eat, to go to the loo, and I think he found it so frus-trating cos he was an incredibly articulate person,’[A04 SW Female 67]
There were suggestions that the complexity of man-aging morphine and its side effects, such as nausea,further complicated other types of medication anddisease management.
Symbolic significance of a syringe driver
There was a perception that a change in the route ofmedication administration to the subcutaneous routevia a syringe driver signalled a transition to a dyingstatus. Two participants identified that the timing ofstarting a syringe driver was indicative of approachingend of life, although not in all cases was effectivesymptom management achieved.
‘On the Monday they came and put a syringe driverin, so you knew then that it wouldn’t be long.’ [A19SW Female 69]
Rewards in managing end of life medications at home
Participants also reported that there were positiveexperiences in caring for a person dying at home. Acritical first step in this process was feeling confidentand competent to manage medication delivery eitherby drawing on prior healthcare training or generalcaregiving knowledge.
So it was okay… I think for the last few days I wasgiving her things like that [morphine].’ [B20 NWMale 82]
One participant highlighted her feelings of satisfac-tion in the final hours of life, when having insisted onthe withdrawal of all medication, she recalled a fewprecious moments when she communicated with herlucid husband, creating valued last memories.
‘When all the medications ceased, he did becomequite rational for about… oh… an hour. He was quiteback to his old self and I sat with him and we talked(chuckles). And it was so lovely because he hadn’tknown me. And just in that hour he did. And then hedrifted off and he wasn’t really conscious anymoreafter that. [B13 NW Female 83]
DISCUSSIONThis qualitative study highlights family carers’accounts of the challenges of managing end of lifecare medications for a person dying at home. Ourstudy adds to the existing literature, which has pre-dominantly presented evidence from the professionalperspectives of GPs,25 community nurses10 or home-hospice providers.19 The current policy recommenda-tions stress the need to facilitate more people dying athome.6 The family carers sampled indicated that theyhad a major role in providing care and ensuring
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symptom management by careful medication delivery.It is not surprising that it was perceived to be ademanding responsibility and at times for some,anxiety provoking, given that they reported littleinformation or education to facilitate their role. Ourdata indicate particular concerns about how end oflife drugs, especially morphine, were perceived byfamily carers and that a syringe driver was seen asmarking a transition into the final dying phase.
Strengths and weaknesses of the study
The diversity of the findings was increased by pur-posively sampling across two areas of England.Further discussion of the analysis with key stake-holders, practitioners and service users (patients andcarers) confirmed them as resonant with their clinicalor practical experiences. We did not use respondentvalidation because of ethical concerns to minimisedistress in our bereaved participants. In comparisonto previous research which has focused primarily onpatients with cancer,26 those with other chronic con-ditions were included. A potential limitation of ourresearch design was the use of cross-sectional, retro-spective accounts where the experience of bereave-ment may have biased the self-reports provided,especially for those later in the bereavement trajec-tory. Future research should use serial interviews con-ducted throughout caregiving. Caution is alsorequired in interpreting the findings as we collectedno data from GPs, community nurses or patients. Asbefitting a qualitative study, our intention has been toilluminate the experiences of family carers andprovide clinically useful insights, rather than to makeclaims of population level generalisability.
Strengths and weakness in relation to other studies
The participants identified several barriers to man-aging end of life medications at home, largely due totheir inexperience compounded by an apparent lackof knowledge or access to information. This is consist-ent with previous research carried out in US homehospice care which highlighted the lack of specificmedication management strategies offered to familycarers by the multidisciplinary team.16–19 This is aparadox in that health professionals, especially nurses,require extensive training and are regulated by proce-dures to ensure medication safety, but there was littleevidence that similar attention is directed towards sup-porting family carers. There is evidence that externalcognitive support and education promote adherenceto medication in older people.27 This lends support tothe strategies initiated by family carers in our sample.A key finding was the degree of anxiety reported byfamily carers and the perception of responsibility andits burdensomeness in managing these medications. Insome cases, they reported making decisions aboutdelivering ‘as needed’ drugs or in altering dosages toachieve symptom relief, without, at times, support
from primary care professionals. Most carers’accounts indicated that community nurses offeredsupport either during home visits or over the tele-phone, but remarkably little reference was made tothe involvement of GPs beyond the prescription ofthe drugs. Our findings accord with those from arecent ethnographic study of decision-making by com-munity nurses about the use of anticipatory end of lifemedication in two areas of England, which demon-strates that initiation of the use of these types of drugsis largely at the discretion of nurses.28 Furthermore,our data indicated that family carers used the initi-ation of a syringe driver to deliver medication as a cueto the transition to dying. They also reported consid-erable concerns about the use of morphine, and whathas been described elsewhere as opioidphobia.29 Ashas been observed in research on palliative sedation,there seemed to be a strong need for participants toexplain that they were not seeking to hasten death.30
There were advantages for those with healthcareexperience in that they reported a more proactive andequal relationship with the primary care team andunsurprisingly had better access to informationresources.
Implications for clinicians and policymakers
In the context of the End of Life Care Strategy,6 thefindings from this study indicate that the family carerssampled did not believe themselves to have adequatesupport to safely deliver end of life medications topatients dying at home. It raises questions about theway family carers are engaged as ‘co-workers’ asdescribed in the Strategy. Without adequate prepar-ation, sufficient information/education and support indealing with end of life medication, the implementa-tion of current home-based end of life care policiesseems destined to result in additional distress and bur-densomeness for family carers. A correlational studyfrom Sweden indicates that feeling of preparednessfor the role of caring was significantly associated withhigher levels of hope and reward and with a lowerlevel of anxiety.31 There may be opportunities toincrease the role of community pharmacists to provideadvice and training in the safe management, storageand disposal of medications. Our study indicates thatmore effective communication is required from theprimary care team about end of life medications.Community nurses were most often mentioned asinvolved in medication delivery, and generally theywere found to be supportive.10 28 The responsivenessand availability of home-based nurses and physiciansis known to predict caregiver satisfaction;32 however,for the majority of time, family carers have to managealone. Communication between GPs, communitynurses and family carers about their roles and respon-sibilities regarding end of life medications may help toprevent the anxieties reported.
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Future research
Further in-depth research is needed on the roles andresponsibilities of family carers regarding the use ofend of life medications, especially anticipatory pre-scriptions. Research on the views of dying patients onmedication usage and how this is negotiated withtheir family members is warranted. Likewise, researchexamining the effects of family carers’ education, ageand information needs is required before appropriateinterventions can be designed.33
In conclusion, our study reveals how participantsperceive end of life care medications as a core butlargely unrecognised and undervalued function ofcaring for a dying patient at home. Family carersrequire more information about end of life drugs,their effects and support in managing these medica-tions. When formulating suggestions for end of lifecare policy at home, we suggest keeping in mind thecentral role of family carers. Significant concerns wereidentified, and these need to be addressed if currentUK policy to increase the number of patients dying athome is to be safely realised.
Acknowledgements The authors thank the bereaved familycarers who participated. They are also grateful to the serviceusers: Jill Robinson and Janet Ross-Mills and our InternationalAdvisory group members: John Ellershaw, Philip Larkin, LucDeliens, James Goodwin, Heather Richardson and JeanHardiman-Smith for their support.
Contributors SP conceived the study. CM, CT, SBr, MT, DS andXW made substantial contributions to its conception anddesign. MTand SBl were responsible for sampling, datacollection and MT for analysis. SP wrote the paper. All authorscontributed to the analysis and interpretation of the data andcritically revised drafts of the paper. They also read andapproved the final version of the manuscript. SP is theguarantor.
Funding Marie Curie Cancer Care. C1344/A12556.
Competing interests All authors have completed the UnifiedCompeting Interests form at http://www.icmje.org/coi_disclosure.pdf (available on request from the correspondingauthor) and declare that (1) SP, MT, DS, CM, CT, SBr, XWandSBl have support from Marie Curie Cancer Care for thesubmitted work; (2) SP, MT, DS, CM, CT, SBr, XWand SBlhave no relationships with Marie Curie Cancer Care that mighthave an interest in the submitted work in the previous 3 years;(3) their spouses, partners or children have no financialrelationships that may be relevant to the submitted work; and(4) SP, MT, DS, CM, CT, SBr, XWand SBl have nonon-financial interests that may be relevant to the submittedwork.
Ethics approval Ethics approval for this study was granted byNRES Committee North West—Lancaster, reference number11/NW/0203 on 09/05/11.
Provenance and peer review Not commissioned; externallypeer reviewed.
Data sharing statement Unpublished data are held by LancasterUniversity.
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