L-1
Kuesioner Responden yang terhormat,
Dalam rangka menyelesaikan skripsi di Universitas Bina Nusantara, saya mengharapkan
bantuan Anda untuk mengisi kuesioner dibawah ini dalam penelitian ANALISIS PENGA-
RUH PENERAPAN E-COMMERCE DAN KUALITAS PELAYANAN TERHADAP KE-
PUASAN KONSUMEN PADA PT. ARMINAREKA PERDANA.
Setiap jawaban yang anda berikan merupakan masukan bagi penelitian ini,
Atas bantuan Anda, saya ucapkan terima kasih.
Mahasiswa Fakultas Ekonomi Jurusan Manajemen
Universitas Bina Nusantara
Petunjuk
Berilah tanda silang (X) sesuai pilihan jawaban anda
Profil Responden.
1. Jenis kelamin anda : a. Pria b. Wanita
2. Usia anda saat ini : a. < 16 tahun b. 16 – 25 tahun c. 26 – 35 tahun d. 36 – 45 tahun e. > 45 tahun
3. Pendidikan terakhir anda : a. SD b. SMP c. SMA d. Diploma (D1/D2/D3) e. Sarjana (S-1) atau S-1 keatas
4. Pekerjaan anda saat ini : a. Pelajar/ mahasiswa/i b. Pegawai negri c. Karyawan swasta d. Wiraswasta e. Lain – lain, sebutkan : .....
5. Frekuensi kunjungan ke arminarekaperdana.com dalam satu bulan terakhir : a. Sangat sering (>5 kali dalam 1minggu)
L-2
b. Sering (3 – 5 kali dalam 1minggu) c. Kadang – kadang ( < 3 kali dalam 1minggu) d. Jarang (1 kali dalam 1minggu) e. Tidak pernah
Petunjuk
Berilah tanda silang (X) sesuai pilihan jawaban anda pada kolom di bawah ini
Keterangan:
SB = Sangat baik
B = Baik
BS = Biasa Saja
KB = Kurang baik
TB = Tidak baik
Bagian 1
Penerapan E-commerce
Berikut ini adalah pernyataan tentang penerapan e-commerce PT Arminareka
Perdana.
Menurut ibu/ bpk/ sdr/i, bagaimana penerapan e-commerce PT Arminareka Per-
dana?
Apakah Sangat Baik (SB), Baik (B), Biasa Saja (BS), Kurang Baik (KB), Tidak
Baik (TB) ?
Silahkan di beri tanda silang (X) sesuai dengan pilihan anda
FITUR
No. Pernyataan Pendapat
TB KB BS B SB
1 Kelengkapan fitur yang ada pada web-site
2 Adanya member area pada website yang membantu konsumen
3 Adanya layanan dalam Bahasa Inggris mempermudah pelanggan dalam ber-transaksi
4 FAQ yang ada pada website sudah cu-kup lengkap
L-3
5 Tanggapan perusahaan terhadap feed-back yang ada
6 Fasilitas search memudahkan konsu-men dalam pencarian yang dikehendaki konsumen
7 Adanya profil perusahaan yang dapat membantu konsumen mengenal PT Arminareka Perdana
8 Fitur kurs pada website yang memban-tu konsumen
KONTEN
No. Pernyataan Pendapat
TB KB BS B SB
9 Deskripsi Tour dijelaskan dengan leng-kap
10 Keterangan perjalanan tour yang dije-laskan dengan lengkap
11 Foto tour yang ada ter-update dengan baik
KENYAMANAN
No. Pernyataan Pendapat
TB KB BS B SB 12 Kecepatan akses penggunaan website 13 Website dapat diakses 24 jam 14 Informasi website yang up to date
15 Error dalam website ditanggapi secara cepat
Bagian 2
Kualitas pelayanan
Berikut ini adalah pernyataan tentang kualitas pelayanan PT Arminareka Perda-
na.
Menurut ibu/ bpk/ sdr/i, bagaimana kualitas pelayanan PT Arminareka Perdana?
Apakah Baik (SB), Baik (B), Biasa Saja (BS), Kurang Baik (KB), Tidak Baik
(TB) ?
Silahkan di beri tanda silang (X) sesuai dengan pilihan anda
KUALITAS PELAYANAN
No. Pernyataan Pendapat
TB KB BS B SB
16 Tiket diantar tepat pada waktunya ke-pada pelanggan
17 Customer service memberikan solusi sesuai kebutuhan konsumen
L-4
18 Kemampuan perusahaan dalam me-nanggapi saran & keluhan konsumen
19 Keramahan dan kesabaran karyawan dalam memberikan penjelasan kepada konsumen
20 Pengetahuan karyawan Arminareka terhadap paket tour
21 Karyawan Arminareka mudah dihubun-gi ketika pelanggan membutuhkan ban-tuan
22 Bonus atau diskon yang diberikan pe-rusahaan kepada konsumen ketika membeli paket tour
KEPUASAN KONSUMEN
No. Pernyataan Pendapat
TB KB BS B SB
23 PT Arminareka Perdana memiliki kuali-tas tour yang menarik
24 PT Arminareka Perdana memiliki jad-wal keberangkatan tour yang beragam
L-5
Terima kasih atas waktu dan partisipasi anda
Hormat Saya,
Mahasiswa Fakultas Ekonomi Jurusan Manajemen
Universitas Bina Nusantara
25
Karyawan PT Arminareka Perdana me-nindak lanjuti dengan baik apabila kon-sumen mengcancel keberangkatan tournya
26 Adanya interaksi yang baik antara ka-ryawan PT Arminareka Perdana den-gan konsumen
27 Beragamnya jenis pembayaran yang dimiliki PT Arminareka Perdana untuk pelunasan tour
28 PT Arminareka Perdana memiliki ke-nyamanan dalam pembayaran
L-6
Hasil Kuesioner
Responden Pertanyaan
E-Commerce 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
1 4 5 4 4 4 4 4 4 4 4 3 4 4 4 4
2 4 4 3 4 4 4 4 3 4 4 4 4 5 4 4
3 4 4 3 4 4 4 5 3 4 4 3 4 4 3 4
4 4 5 3 4 4 4 5 3 4 4 4 4 4 4 4
5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
6 4 4 4 4 4 4 4 3 4 4 4 4 4 4 4
7 4 5 3 4 4 5 5 4 4 4 4 4 4 4 4
8 4 5 4 4 4 5 5 4 4 4 4 4 4 4 4
9 4 4 3 4 5 4 4 3 4 4 4 4 4 4 4
10 4 4 4 4 4 5 5 3 4 4 4 4 4 4 4
11 4 4 5 4 4 4 5 4 4 4 4 4 4 4 4
12 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4
13 4 4 3 4 5 5 4 4 4 4 4 4 4 4 4
14 4 4 4 4 5 4 4 4 4 4 4 4 4 4 5
15 4 4 3 4 4 5 5 5 4 4 4 4 4 4 4
16 4 4 4 4 4 5 5 4 4 4 4 5 4 4 3
17 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
18 4 4 3 4 4 4 5 3 4 4 4 4 4 4 4
19 4 4 3 4 5 4 4 4 5 4 5 4 4 3 3
20 4 3 3 4 4 4 4 4 4 4 4 4 4 4 3
21 4 4 3 4 4 3 4 3 4 3 4 4 4 4 3
22 4 4 3 3 3 4 4 3 4 4 4 4 4 4 4
23 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
24 4 5 4 4 3 3 4 4 5 4 3 4 4 4 3
25 5 4 3 4 4 3 4 3 4 4 4 4 4 3 4
26 4 5 3 4 4 4 4 4 3 4 3 4 4 3 3
27 3 3 3 4 5 4 3 4 4 4 4 4 4 4 3
28 4 3 3 5 4 4 4 3 5 4 4 5 5 4 3
29 5 4 4 4 4 4 4 3 3 4 4 4 4 5 3
30 5 4 4 4 4 5 5 4 4 5 5 4 4 4 4
31 4 4 4 4 4 3 4 4 4 4 4 5 5 5 3
32 3 3 3 4 4 4 4 3 4 4 4 4 3 4 3
33 4 4 3 4 4 4 4 4 4 4 3 4 4 4 3
34 3 4 3 3 4 4 3 4 5 4 3 4 3 4 3
35 4 4 3 4 4 4 3 4 3 4 4 4 3 4 3
36 3 3 3 4 4 4 4 3 4 4 4 4 4 4 4
37 3 3 4 4 3 3 4 4 3 4 3 4 4 4 3
38 3 3 3 4 4 3 3 4 4 4 4 4 4 4 4
L-7
39 3 3 3 3 4 4 4 4 4 4 4 4 4 4 3
40 3 3 4 4 4 3 4 4 3 3 3 3 4 4 3
41 4 4 4 5 4 4 4 4 4 5 5 5 4 5 5
42 5 5 4 5 5 5 4 4 4 5 5 4 5 5 3
43 5 5 5 4 4 4 4 4 5 5 4 5 5 4 4
44 5 5 3 4 4 5 5 4 5 4 3 4 4 4 4
45 5 5 4 4 4 5 4 4 5 5 5 5 5 4 4
46 5 5 3 5 5 5 4 4 5 5 5 4 4 5 3
47 4 4 3 4 4 5 5 5 5 5 5 4 4 3 3
48 5 5 4 4 4 5 5 5 5 5 5 4 4 4 4
49 5 5 4 5 5 5 4 4 5 5 5 4 4 4 3
50 5 5 4 4 4 5 5 4 4 4 4 4 4 4 4
51 5 5 4 4 5 5 4 5 5 5 4 5 5 4 4
52 4 4 4 4 4 5 5 5 5 5 5 4 4 4 4
53 4 5 4 4 4 4 5 5 5 5 5 4 4 4 5
54 4 4 3 3 4 5 5 4 4 4 4 4 4 4 3
55 4 4 4 4 4 4 5 5 4 4 4 5 4 4 4
56 4 5 4 4 4 4 4 4 4 4 4 4 4 4 4
57 5 5 4 4 4 5 5 4 4 4 5 5 4 4 4
58 5 5 4 4 4 5 4 4 5 5 5 4 4 5 4
59 4 4 4 4 4 4 5 5 5 5 5 4 4 4 4
60 5 5 4 4 5 4 5 4 4 4 4 4 4 4 4
61 4 4 4 4 4 4 4 4 4 5 5 4 4 5 5
62 5 5 4 5 5 5 4 4 4 4 4 5 4 4 3
63 5 5 4 4 5 5 5 4 5 5 4 5 4 4 3
64 5 5 4 5 5 4 4 4 4 4 4 5 4 5 4
65 4 4 3 4 4 4 5 5 4 4 4 5 5 4 3
66 4 4 3 4 4 4 4 4 3 4 3 4 4 4 4
67 5 5 4 4 4 4 4 5 4 4 4 4 5 4 3
68 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4
69 5 5 4 4 4 4 5 4 4 4 4 5 5 5 4
70 5 5 4 5 5 5 4 4 5 5 4 4 4 4 4
71 5 5 4 4 5 5 5 4 4 4 4 4 4 4 4
72 5 5 4 4 4 5 4 4 5 4 4 5 4 4 4
73 5 4 4 5 5 4 4 4 5 4 4 5 4 4 4
74 4 5 4 4 5 5 4 5 5 5 5 4 4 4 3
75 4 4 5 5 4 4 4 4 4 4 5 5 4 4 5
76 5 5 3 4 4 5 5 5 4 4 5 4 4 5 5
77 5 5 4 4 5 4 4 5 4 4 4 4 4 4 5
78 5 5 4 4 5 5 5 4 5 5 5 4 4 4 4
79 5 4 4 5 5 5 4 5 5 4 4 4 5 4 4
80 5 5 4 4 4 5 4 4 4 4 4 5 5 4 3
81 5 5 3 4 4 5 4 4 5 4 5 4 5 4 3
L-8
Responden Pertanyaan
Kualitas Pelayanan 1 2 3 4 5 6 7
1 4 4 4 4 4 5 3
2 4 4 4 5 4 4 3
3 4 4 5 4 4 5 3
4 4 4 5 4 4 4 3
5 4 4 5 4 4 4 4
6 4 4 5 5 5 4 3
7 4 4 4 5 3 5 4
8 4 4 4 5 5 4 3
9 4 4 5 4 4 4 3
10 4 4 4 5 4 5 4
11 4 4 5 5 5 4 3
12 4 5 4 4 4 5 4
13 4 4 4 4 5 4 3
14 4 4 4 4 5 4 4
15 4 4 4 4 5 4 4
16 4 4 4 5 5 4 3
17 4 4 4 5 5 5 3
18 4 4 4 4 4 5 4
19 4 4 3 4 4 4 3
20 4 4 4 4 4 4 5
21 4 4 4 4 3 4 4
22 5 5 4 4 4 3 3
23 4 5 5 5 4 4 3
24 5 5 5 4 5 4 4
25 4 4 4 4 4 3 4
26 4 4 3 4 4 3 4
27 4 4 4 3 4 4 3
28 4 4 5 5 5 4 4
29 5 5 5 4 5 5 5
82 5 5 3 4 4 4 5 5 4 4 4 4 4 5 4
83 4 4 4 3 4 4 4 4 5 4 4 4 4 4 4
84 3 4 4 4 4 4 4 4 4 4 4 4 5 4 4
85 4 4 4 4 4 4 5 5 4 4 4 4 4 4 4
86 4 5 3 5 5 4 4 5 5 5 5 5 4 5 4
87 4 4 3 5 5 4 4 5 4 4 4 5 5 5 4
88 5 5 4 4 4 4 5 4 5 5 4 4 4 4 5
89 4 4 4 4 5 4 5 4 4 4 4 4 5 5 4
L-9
30 4 5 5 5 5 5 4
31 5 5 5 5 4 4 4
32 4 4 4 4 4 3 4
33 4 4 4 4 4 4 4
34 5 4 4 3 4 4 3
35 4 4 5 4 5 5 3
36 5 5 5 4 4 4 3
37 4 5 4 4 4 3 3
38 4 4 5 4 4 4 4
39 5 5 4 5 5 5 5
40 3 4 3 4 4 4 4
41 4 5 5 5 4 4 4
42 5 5 5 4 5 4 4
43 5 5 5 5 5 4 4
44 4 3 4 4 4 3 4
45 5 4 5 4 5 5 4
46 5 5 5 5 5 5 5
47 4 4 4 4 5 4 4
48 5 5 5 4 5 5 4
49 5 4 5 5 5 5 5
50 5 5 5 5 4 4 4
51 5 5 5 5 4 3 3
52 4 4 4 4 4 4 4
53 5 5 5 4 5 3 4
54 4 4 5 4 4 5 3
55 5 5 5 5 4 3 5
56 5 5 4 4 4 5 3
57 5 5 5 5 4 4 5
58 5 5 5 4 4 5 3
59 5 5 5 5 5 4 3
60 4 4 4 4 5 3 3
61 5 5 5 4 4 5 3
62 5 5 4 4 5 5 3
63 5 5 5 4 4 5 5
64 5 5 5 5 5 5 5
65 4 4 4 5 5 5 4
66 4 4 4 4 4 4 4
67 5 5 5 4 4 5 3
68 4 4 4 4 5 5 4
69 5 4 4 4 5 5 5
70 5 5 4 4 4 5 4
71 5 5 5 4 4 4 3
72 4 4 4 4 5 5 4
L-10
73 5 5 4 4 5 5 5
74 5 5 4 5 5 4 3
75 5 5 5 4 4 5 4
76 5 5 5 4 5 4 5
77 5 5 4 5 5 5 5
78 4 5 5 5 5 5 5
79 4 4 5 5 5 4 4
80 5 5 4 4 5 4 3
81 5 5 5 5 5 4 4
82 5 5 5 4 4 5 4
83 4 4 5 5 5 5 5
84 5 5 5 4 5 5 3
85 5 4 5 5 5 5 5
86 5 5 5 5 5 5 5
87 4 5 5 4 5 5 3
88 5 5 5 4 5 5 3
89 5 4 4 4 4 4 3
Responden Pertanyaan
Kepuasan Konsumen 1 2 3 4 5 6
1 4 4 4 4 4 4
2 4 4 4 4 4 4
3 4 5 3 4 4 4
4 4 4 4 4 4 4
5 4 5 3 4 5 4
6 5 4 3 4 5 5
7 4 4 4 4 4 5
8 4 4 5 4 4 4
9 3 4 5 4 4 4
10 4 4 4 4 4 5
11 4 3 5 4 5 4
12 4 4 5 4 3 5
13 4 4 4 5 4 3
14 4 4 5 4 3 4
15 4 4 5 4 3 4
16 4 4 4 4 4 5
17 4 4 3 3 4 4
18 4 4 4 4 4 3
19 4 3 4 3 3 4
20 4 4 3 4 4 4
21 3 3 4 3 4 4
22 4 3 4 4 3 4
L-11
23 5 5 4 4 5 5
24 4 4 5 5 4 5
25 3 3 4 4 4 4
26 4 4 3 4 4 4
27 4 4 4 4 3 4
28 5 4 4 3 4 4
29 4 3 3 4 4 4
30 5 5 5 5 5 5
31 5 5 4 4 5 4
32 4 3 4 4 4 4
33 4 4 3 5 4 4
34 3 3 4 4 4 3
35 3 5 4 4 4 4
36 5 4 4 3 4 3
37 4 3 4 4 3 4
38 4 5 5 4 4 4
39 4 5 4 5 4 4
40 3 4 4 3 3 3
41 5 5 5 4 4 4
42 4 5 4 4 5 5
43 5 5 4 5 5 5
44 4 3 3 4 3 4
45 5 5 4 5 5 4
46 5 5 5 5 4 5
47 4 3 4 4 3 4
48 5 4 4 5 5 5
49 3 5 5 5 5 5
50 3 5 4 4 4 5
51 5 4 4 5 5 5
52 3 3 3 4 3 4
53 5 5 5 4 4 5
54 3 4 4 4 3 4
55 4 4 4 3 3 5
56 4 4 4 5 4 4
57 4 4 5 4 5 4
58 4 4 4 5 5 5
59 5 5 4 4 4 4
60 4 5 4 4 4 4
61 4 5 4 4 4 4
62 4 4 4 5 5 4
63 4 5 4 4 4 4
64 5 5 5 4 5 5
65 5 4 4 5 5 4
L-12
66 4 4 3 4 4 4
67 5 4 4 4 4 4
68 4 4 4 4 4 4
69 4 4 3 4 3 3
70 5 5 4 4 5 5
71 5 4 4 4 4 4
72 4 4 4 5 4 4
73 5 5 5 5 5 5
74 4 4 5 4 4 5
75 4 4 4 5 5 5
76 4 4 5 4 5 4
77 5 4 5 4 4 4
78 5 5 4 5 5 5
79 5 4 5 4 4 5
80 4 4 4 3 4 4
81 4 3 4 4 4 4
82 4 5 5 4 4 5
83 4 4 4 4 5 5
84 5 5 4 4 4 4
85 5 5 4 4 4 5
86 5 5 5 5 4 5
87 5 4 4 5 4 4
88 4 4 4 5 4 5
89 4 4 4 4 4 4
L-13
Validitas X1
Correlations
x1_
1
x1_
2
x1_
3
x1_
4 x1_5
x1_
6
x1_
7
x1_
8
x1_
9
x1_1
0
x1_
11
x1_1
2
x1_
13
x1_1
4
x1_
15 X1
x1_
1
Pearson
Correla-
tion
1 .74
8*
.79
1**
.68
1* .373
.42
9
.68
1*
.58
3
.26
4 .248 .062 .373 .583 .248 .364
.70
4*
Sig. (2-
tailed)
.01
3
.00
6
.03
0 .289
.21
7
.03
0
.07
7
.46
2 .490 .865 .289 .077 .490 .301
.02
3
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
2
Pearson
Correla-
tion
.74
8* 1
.64
5*
.53
1 .456
.46
7
.53
1
.40
8
.64
5* .606 .531 .456 .408 .606 .255
.79
1**
Sig. (2-
tailed)
.01
3
.04
4
.11
5 .185
.17
4
.11
5
.24
2
.04
4 .063 .115 .185 .242 .063 .477
.00
6
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
3
Pearson
Correla-
tion
.79
1**
.64
5* 1
.58
7 .354
.45
2
.58
7
.39
5
.25
0 .294 .294 .354
.791**
.294 .247 .69
6*
Sig. (2-
tailed)
.00
6
.04
4
.07
4 .316
.19
0
.07
4
.25
8
.48
6 .410 .410 .316 .006 .410 .492
.02
5
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
4
Pearson
Correla-
tion
.68
1*
.53
1
.58
7 1 .415
.29
2
.65
5*
.83
6**
.29
4 .034 .310 .415 .371 .034 .377
.63
8*
Sig. (2-
tailed)
.03
0
.11
5
.07
4
.233
.41
3
.04
0
.00
3
.41
0 .925 .383 .233 .291 .925 .283
.04
7
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
5
Pearson
Correla-
tion
.37
3
.45
6
.35
4
.41
5 1
.00
0
.41
5
.55
9
.35
4 .415 .415
1.00
0** .559 .415
.698*
.66
9*
Sig. (2-
tailed)
.28
9
.18
5
.31
6
.23
3
1.0
00
.23
3
.09
3
.31
6 .233 .233 .000 .093 .233 .025
.03
4
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
6
Pearson
Correla-
tion
.42
9
.46
7
.45
2
.29
2 .000 1
.55
7
.42
9
.67
8* .504 .557 .000 .429 .504 .379
.66
7*
L-14
Sig. (2-
tailed)
.21
7
.17
4
.19
0
.41
3
1.00
0
.09
4
.21
7
.03
1 .137 .094
1.00
0 .217 .137 .280
.03
5
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
7
Pearson
Correla-
tion
.68
1*
.53
1
.58
7
.65
5* .415
.55
7 1
.83
6**
.29
4 .034 .310 .415 .371 .034 .377
.67
0*
Sig. (2-
tailed)
.03
0
.11
5
.07
4
.04
0 .233
.09
4
.00
3
.41
0 .925 .383 .233 .291 .925 .283
.03
4
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
8
Pearson
Correla-
tion
.58
3
.40
8
.39
5
.83
6** .559
.42
9
.83
6** 1
.39
5 .093 .371 .559 .375 .093 .625
.70
4*
Sig. (2-
tailed)
.07
7
.24
2
.25
8
.00
3 .093
.21
7
.00
3
.25
8 .799 .291 .093 .286 .799 .053
.02
3
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
9
Pearson
Correla-
tion
.26
4
.64
5*
.25
0
.29
4 .354
.67
8*
.29
4
.39
5 1
.881*
*
.881**
.354 .395 .881*
* .494
.78
0**
Sig. (2-
tailed)
.46
2
.04
4
.48
6
.41
0 .316
.03
1
.41
0
.25
8
.001 .001 .316 .258 .001 .147
.00
8
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
10
Pearson
Correla-
tion
.24
8
.60
6
.29
4
.03
4 .415
.50
4
.03
4
.09
3
.88
1** 1
.724*
.415 .557 1.00
0** .493
.70
3*
Sig. (2-
tailed)
.49
0
.06
3
.41
0
.92
5 .233
.13
7
.92
5
.79
9
.00
1
.018 .233 .094 .000 .148
.02
3
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
11
Pearson
Correla-
tion
.06
2
.53
1
.29
4
.31
0 .415
.55
7
.31
0
.37
1
.88
1** .724* 1 .415 .371 .724* .377
.70
3*
Sig. (2-
tailed)
.86
5
.11
5
.41
0
.38
3 .233
.09
4
.38
3
.29
1
.00
1 .018
.233 .291 .018 .283
.02
3
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
12
Pearson
Correla-
tion
.37
3
.45
6
.35
4
.41
5
1.00
0**
.00
0
.41
5
.55
9
.35
4 .415 .415 1 .559 .415
.698*
.66
9*
L-15
Sig. (2-
tailed)
.28
9
.18
5
.31
6
.23
3 .000
1.0
00
.23
3
.09
3
.31
6 .233 .233
.093 .233 .025
.03
4
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
13
Pearson
Correla-
tion
.58
3
.40
8
.79
1**
.37
1 .559
.42
9
.37
1
.37
5
.39
5 .557 .371 .559 1 .557 .625
.74
8*
Sig. (2-
tailed)
.07
7
.24
2
.00
6
.29
1 .093
.21
7
.29
1
.28
6
.25
8 .094 .291 .093
.094 .053
.01
3
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
14
Pearson
Correla-
tion
.24
8
.60
6
.29
4
.03
4 .415
.50
4
.03
4
.09
3
.88
1**
1.00
0**
.724*
.415 .557 1 .493 .70
3*
Sig. (2-
tailed)
.49
0
.06
3
.41
0
.92
5 .233
.13
7
.92
5
.79
9
.00
1 .000 .018 .233 .094
.148
.02
3
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
x1_
15
Pearson
Correla-
tion
.36
4
.25
5
.24
7
.37
7 .698*
.37
9
.37
7
.62
5
.49
4 .493 .377 .698* .625 .493 1
.70
1*
Sig. (2-
tailed)
.30
1
.47
7
.49
2
.28
3 .025
.28
0
.28
3
.05
3
.14
7 .148 .283 .025 .053 .148
.02
4
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
X1 Pearson
Correla-
tion
.70
4*
.79
1**
.69
6*
.63
8* .669*
.66
7*
.67
0*
.70
4*
.78
0** .703*
.703*
.669* .748
* .703*
.701*
1
Sig. (2-
tailed)
.02
3
.00
6
.02
5
.04
7 .034
.03
5
.03
4
.02
3
.00
8 .023 .023 .034 .013 .023 .024
N 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
*. Correlation is significant at
the 0.05 level (2-tailed).
**. Correlation is significant
at the 0.01 level (2-tailed).
L-16
Reliabilitas X1
Reliability Statistics
Cronbach's Al-
pha N of Items
.923 15
VALIDITAS X2
Correlationsa
x2_1 x2_2 x2_3 x2_4 x2_5 x2_6 x2_7 X2
x2_1 Pearson Correlation 1 .574 .815** .364 .547 .156 .379 .783**
Sig. (2-tailed) .083 .004 .301 .102 .667 .280 .007
x2_2 Pearson Correlation .574 1 .609 .408 .612 .612 .467 .813**
Sig. (2-tailed) .083 .062 .242 .060 .060 .174 .004
x2_3 Pearson Correlation .815** .609 1 .248 .373 .373 .532 .824**
Sig. (2-tailed) .004 .062 .489 .289 .289 .113 .003
x2_4 Pearson Correlation .364 .408 .248 1 .667* .667* .429 .639*
Sig. (2-tailed) .301 .242 .489 .035 .035 .217 .047
x2_5 Pearson Correlation .547 .612 .373 .667* 1 .375 .286 .682*
Sig. (2-tailed) .102 .060 .289 .035 .286 .424 .030
x2_6 Pearson Correlation .156 .612 .373 .667* .375 1 .643* .682*
Sig. (2-tailed) .667 .060 .289 .035 .286 .045 .030
x2_7 Pearson Correlation .379 .467 .532 .429 .286 .643* 1 .748*
Sig. (2-tailed) .280 .174 .113 .217 .424 .045 .013
X2 Pearson Correlation .783** .813** .824** .639* .682* .682* .748* 1
Sig. (2-tailed) .007 .004 .003 .047 .030 .030 .013
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
a. Listwise N=10
L-17
RELIABILITAS X2
Reliability Statistics
Cronbach's Al-
pha N of Items
.850 7
VALIDITAS Y
Correlationsa
y_1 y_2 y_3 y_4 y_5 y_6 Y
y_1 Pearson Correlation 1 .499 .361 .190 .808** .327 .756*
Sig. (2-tailed) .142 .305 .598 .005 .357 .011
y_2 Pearson Correlation .499 1 .667* .000 .513 .184 .659*
Sig. (2-tailed) .142 .035 1.000 .129 .611 .038
y_3 Pearson Correlation .361 .667* 1 .264 .416 .429 .702*
Sig. (2-tailed) .305 .035 .462 .231 .217 .024
y_4 Pearson Correlation .190 .000 .264 1 .494 .904** .634*
Sig. (2-tailed) .598 1.000 .462 .147 .000 .049
y_5 Pearson Correlation .808** .513 .416 .494 1 .513 .866**
Sig. (2-tailed) .005 .129 .231 .147 .129 .001
y_6 Pearson Correlation .327 .184 .429 .904** .513 1 .754*
Sig. (2-tailed) .357 .611 .217 .000 .129 .012
Y Pearson Correlation .756* .659* .702* .634* .866** .754* 1
Sig. (2-tailed) .011 .038 .024 .049 .001 .012
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
a. Listwise N=10
RELIABILITAS Y
Reliability Statistics
Cronbach's Al-
pha N of Items
.820 6
L-18
ANALISIS REGRESI LINIER BERGANDA
Model Summaryb
Model R R Square
Adjusted R
Square
Std. Error of the
Estimate
1 .739a .547 .536 1.61050
a. Predictors: (Constant), x2, x1
b. Dependent Variable: y
ANOVAb
Model Sum of Squares df Mean Square F Sig.
1 Regression 268.940 2 134.470 51.845 .000a
Residual 223.060 86 2.594
Total 492.000 88
a. Predictors: (Constant), x2, x1
b. Dependent Variable: y
Coefficientsa
Model
Unstandardized Coefficients
Standardized
Coefficients
t Sig.
Collinearity Statistics
B Std. Error Beta Tolerance VIF
1 (Constant) -1.129 2.671 -.423 .674
x1 .161 .051 .288 3.148 .002 .632 1.583
x2 .532 .092 .529 5.786 .000 .632 1.583
a. Dependent Variable: y
L-19
L-20
UJI KOLMOGOROV SMIRNOV
One-Sample Kolmogorov-Smirnov Test
Unstandardized
Residual
N 89
Normal Parametersa Mean .0000000
Std. Deviation 1.59209573
Most Extreme Differences Absolute .101
Positive .075
Negative -.101
Kolmogorov-Smirnov Z .954
Asymp. Sig. (2-tailed) .323
a. Test distribution is Normal.
UJI GLEJSER
Coefficientsa
Model
Unstandardized Coefficients
Standardized
Coefficients
t Sig. B Std. Error Beta
1 (Constant) -.935 1.798 -.520 .604
x1 .020 .034 .077 .571 .569
x2 .029 .062 .063 .467 .641
a. Dependent Variable: abresid
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