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Note: Please scale to fit when printing
Ingeus Deloitte Joint Venture
Organisation Design CPA 6
Part 5.2 (3)
I should like to clarify minor aspects of my offer to deliver the Work Programme in CPA 6
submitted in the tender document of 13th April 2011. I agree should my clarification be accepted by
DWP, I will be bound by all the details contained in the original proposal pack and to the additionalpoints below.
Signed:
REDACTED
In the capacity of: Chief Executive Officer
Name of organisation: Ingeus UK Ltd
Date: 5th May 2011
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Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
1
Ingeus DeloitteHigh-level Organisation Design
Chief ExecutiveOfficer
Director of
Ingeus Centrefor Policy and
Research
Director ofBusinessDevelopment
Senior BusinessDevelopment
Manager
Businessdevelopment
team:Welfare to work
Key responsibilities:
Strategy developmentStrategy articulationIdentification and qualification ofnew business opportunitiesBidding for new opportunities
CommercialDirector
Finance Director
FinancialController
AccountsPayable
team
Treasuryteam
AccountsReceivable team
SystemsAccountant
team
Business Analystteam
Project
Accountantteam
Head ofPartnership
Development
ContractsOfficer
Head of ContractManagement
Senior ContractManagers
PartnershipManager
Supplier QualityImprovement
team
SupplierHelpdesk
Co-ordinator
Businessdevelopment
team:Offenders
Businessdevelopment
team:Skills / training
Business
developmentteam:Health
Key responsibilities:Research on emergingtrends, opportunitiesand potential marketinnovationPolicy developmentThought leadershipEngagement withGovernment, devolvedadministrations, policyteams and keystakeholdersCorporate SocialResponsibility
Key responsibilities:Management of businessdevelopment teams
Key responsibilities:Content developmentBid draftingStrategic supplier relationships
Notes:
This chart shows a high-level overview of the management structures of Ingeus DeloitteThis chart consists of four pages they are intended to be laid out sequentially left to rightThe chart is not intended to indicate seniority / grade level or the number of staff in each team orrole.Key responsibilities shown are high-level only and are drawn from detailed role profiles
Key responsibilities:Content developmentBid draftingStrategic supplier relationships
Key responsibilities:Content developmentBid draftingStrategic supplier relationships
Key responsibilities:Content developmentBid draftingStrategic supplier relationships
Purchasingteam
Key responsibilities:
Commercial relationship with DWPOverall DWP contract performanceStrategic financial management
Build and manage supply chain Management and performance of sub-contractors Legal
Key responsibilities:Financial performanceFinancial accountingFinancial monitoring and reporting
Key responsibilities:Overall financial control
Key responsibilities:Efficient and effectiverecording, monitoring andpayment to creditors
Key responsibilities:Cash managementRelationship with funders
Key responsibilities:Efficient and effectiverecording, monitoring andpayment from debtors
Key responsibilities:
Centralised purchasingOptimising costs
Key responsibilities:Finance input to specificationand live running of financesystems
Key responsibilities:Modelling support for newbusiness teamAnalysis for Operations
Key responsibilities:Accounting for individual
projects design andimplementation phases
Key responsibilities:Initiates and manages Partner NetworkContract negotiation and draftingSupplier selection
Key responsibilities:Contract draftingContract implementation
Key responsibilities:Partner Networkdevelopment supportSupplier selection support
Key responsibilities:Contract negotiation and draftingSupplier selectionSupports Partner Network
ContractManagers
Key responsibilities:
Management of individual contractsRelationship management with contractmanagers in individual suppliersReports directly to Regional Directors
Key responsibilities:Capability and capacitybuildingQuality improvement
Key responsibilities:Co-ordinator of inboundcalls and queries fromsuppliers
Indicates secondary reporting line
Connectto A
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2
Head ofCommunications
PRteam
Marketingteam
Knowledge andInnovation
team
Director ofHumanResources
Head of HR
HR Managers
HR Advisors
HRAdministrators
L&D Manager
L&D Advisors
L&D Trainers
L&D Officer
Head of HRAnalysis and
Strategy
Director ofQualityPerformance
Deputy Head ofQuality
Performance
QP Advisorteam
QA auditors
Risk manager
Key responsibilities:
PR strategy and executionMarketing strategy and executionInternal communications
Key responsibilities:
People strategyPeople performanceRecruitment / TUPE
Key responsibilities:
ComplianceRiskAnti-fraud strategy and executionDiversity and equality champion
Key responsibilities:PR strategyPR execution
Key responsibilities:Marketing strategyMarketing execution
Key responsibilities:Internal communicationMaintenance of intranet andinnovation portal
Head of Learningand
Development
Key responsibilities:HR StrategyAnalysis of HR andpeople data
Key responsibilities:Management of the HRteam
Key responsibilities:Internal L&DClient-facing L&D
Key responsibilities:Internal L&D strategyTraining Needs AnalysesIndividual L&D planning
L&D content and materialL&D sourcingClient-facing L&DstrategyClient-facing L&DsourcingClient-facing L&Dmaterial development andimprovement
Key responsibilities:HR support to regionalOperationsPerformancemanagement supportRecruitmentPayrollHR administration
Retention Learning and development Diversity policy and implementation
Key responsibilities:Management of the QP,QA and risk teams
Key responsibilities:Develop QA frameworkQuality control
Key responsibilities:Quality assuranceInternal audits / spotchecks
Key responsibilities:Risk strategyRisk mitigationAnti-fraud policies andmanagement
Connectto B
Connectto A
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3
Head of PMOand Facilities
Work ProgrammeImplementationDirector
ProjectManager
ProjectManager
Key responsibilities:
Project ManagementFacilitiesHealth and SafetySustainability and environment
Key responsibilities:
Implementation of Work ProgrammecontractsOperating model implementation
Key responsibilities:Projects will be created on an as-needed basis to enable maintenance
of BAU performance without distractingoperational managers, includingProject management for businesschange projectsProject management for businessassociated with new business
Work ProgrammeProject
ManagementOffice
Facilities andProperty team
Health andSafety Officer
Key responsibilities:Property strategyFacilities managementDisaster recovery
Key responsibilities:Health and safety strategyHealth and safety policyH&S monitoring and control
Includes Project Managers by CPACapabilities include tracking,contingency planning, risk and issuemonitoring.
Chief InformationOfficer
IT ServicesManager
1stline support
2ndline support
3rdline support
IT SecurityManager
EnterpriseArchitect
team
IT systemsteam
Key responsibilities:
IT strategyIT deliveryManagement of IT sub-contractor relationships
Key responsibilities:Infrastructure supportengineers
Key responsibilities:IT Desktop engineers
Key responsibilities:IT Service Desk analystIT Service Desktechnician
Key responsibilities:Day-to-day IT delivery andservices
Key responsibilities:IT security strategyIT security policyIT security monitoring
Key responsibilities:IT architectureApplications developmentIT projects
Key responsibilities:IT systems development
Connectto C
Work ProgrammeImplementation
team
Key responsibilities:Implementation for Work Programme inawarded CPAsIncludes Property, IT, HR, RegionalOperations Directors and the ChangeDirector
Connectto B
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Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
Director ofOperations
Director of
Operations
Director of
Operations
4
Chief OperatingOfficer
Referralprocessing
Team (PRaP)
Head ofContinuous
Improvementteam
Head ofPerformance and
Analysisteam
National Head ofEmployer
Partnerships
Director for theNorth West
Operations
Managers
DeputyOperationsManagers
SpecialistHealth Advisors
Group Facilitators
RegionalEmployerServicesteams
EmploymentAdvisors
Head of In-Worksupport team
(Ingeus-DeloitteCareers
Academy)
National Operations Team
1st line CustomerSupport Co-ordinators
2nd lineIn-Work Advisors
Administrators /receptionists
Head ofHealth
professionalsteam
Key responsibilities:
Management of healthprofessionalsCareer development
Input to L&Drequirements
Key responsibilities:Employer strategy
Employer engagement
Development of
Employer NetworkNational accountmanagement
NationalEmployer
Services team
Key responsibilities:
Timely and accuratecompletion of referraldata
PRAP monitoring andassurance
Key responsibilities:
Identification of bestpractice across CPAregions (Ingeus andsuppliers)
Customer complaints
Review of innovation
ideasPiloting
Design and
implementation of new/ improved processes
Key responsibilities:
Analysis of MI dataMI specificationIdentification ofperformanceimprovement issues
and opportunities
Key responsibilities:
Operational deliveryOperational performanceEmployer relationsContinuous improvement of process, people and technology
Key responsibilities:
Office administrationSupport for PRAPreferral sMeet and greet forclients
Key responsibilities:
Employer engagementin each CPAUnderstanding of localemployer requirements
Liaison with nationalteam as appropriate
Teams are made up ofEmployer AccountManagers andEmployer Services
Managers
Key responsibilities:
Delivery of clientgroup work duringDiagnosis, Boost, JobSearch, Re-Energiseand Engage modulesas appropriate
Key responsibilities:
Delivery of ConditionManagement supportSpecialist healthsupport to clients asrequired
Key responsibilities:
Face-to-face andpersonalised supportfor clientsAdvisors mayspecialise by moduleor customer group as
appropriateIncludes members ofthe Placement Team
Key responsibilities:
Support to clients whofall out of workThe job description forthis role is the same asthe In-Work Advisor inthe Careers Academy.
Key responsibilities:Delivers IngeusAcademy
Overall managementof the in-work support
teams
Key responsibilities:
Inbound calls fromclients on generalissues
Outbound calls toreview progress
Key responsibilities:Specialist support toclients in-work,
Debt advice, health
management supportand career advice
Connectto C
Senior ContractManagers
ContractManagers
Senior regional team inCPA shown overleaf
Regional Head ofEmployer
Partnerships
OutreachAdvisors
Key responsibilities:
Many of the sameresponsibilities as
Advisors, but with aparticular emphasison:
Building relationships
with community-basedorganisations;Ability to conductgroup presentations
Ability to work
peripatetically
Director ofOperations
Rapid Responseteam
(In-WorkAdvisors)
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5
Director for
the NorthWest
REDACTED
Regional
Employer
Servicesteam
Head of In-
Work supportteam
(Ingeus
DeloitteCareers
Academy)
Rapid
Responseteam
SeniorContract
Manager
Contract
Manager
Ingeus DeloitteDetailed Organisation Design for Cumbria, Lancashire, Merseyside and Halton
OperationsManager
DeputyOperations
Manager
DeputyOperations
Manager
DeputyOperations
Manager
DeputyOperations
Manager
DeputyOperations
Manager
DeputyOperations
Manager
DeputyOperations
Manager
Regional Head
of EmployerPartnerships
Senior Contract Managers and Contract Managersinterface with and are accountable for the performanceof providers. Slides 7-10 set out how we will interact
with our Lead Providers in this CPADeputy Operations Managers manage members of the
regional Employer Partnership team, health professionals,administrators / receptionists, advisors, group work
facilitators and members of the Rapid Response team.
Administrators
/ receptionists
Employment
Advisors
Group
Facilitators
Notes:
This chart shows a more detailed view of the actual structure in the Cumbria, Lancashire, Haltonand Merseyside CPA, including the planned numbers of Operations and Deputy OperationsManagers in areas where Ingeus will undertake delivery itselfIngeus staffing numbers are set out in more detail in slide 11
Indicates secondary reporting line
Outreach
AdvisorsSpecialist
Health Advisors
OperationsManager
In-Work
Advisor/Customer
Coordinator
Locations:
Ingeus staff will be based across our offices in Carlisle, Workington, Kendal, Barrow,Lancaster, Blackpool, Blackburn, Burnley, Accrington, Preston, Southport, Skelmersdale,Bootle, Knowsley, St Helens, Birkenhead, Liverpool, Widnes and Halton.
Contract Managers will spend the majority of their time working from the sites of our LeadProviders, Vocational Routeway Providers and Specialists.
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Chief OperatingOfficer
Director forthe North West
OperationsManagers
DeputyOperationsManagers
Healthprofessionals
Group FacilitatorsEmployment and
OutreachAdvisors
Rapid Responseteam
Administrators /receptionists
Chief ExecutiveOfficer
CommercialDirector
Head ofPartnership
Development
ContractsOfficer
PartnershipManager
Supplier QualityImprovement
team
SupplierHelpdesk
Co-ordinator
Ingeus DeloitteStakeholder and supplier engagement summary of key responsibilitiesVersion 0.10, 30th January 2011
Stakeholder engagement responsibilities Sub-contractor / third sector responsibilities
Strategic relationship management at Senior
Executive level with Public Sector stakeholders(e.g. DWP, Jobcentre Plus, BIS, MoJ, Local
Authorities, etc.)
Strategic relationship management at ChiefExecutive level with employers and national
trade bodies (e.g. CBI, etc.)
Sits on Third Sector Advisory Panel
Interfaces at CEO level with charities and theThird Sector
Strategic relationships with key suppliers at
CEO level
Stakeholder engagement responsibilities Sub-contractor / third sector responsibilities
Strategic relationship management at SeniorOperating Officer level (e.g. Jobcentre Plus,
Local Authorities, strategic trade bodies, etc.)
Engagement with DWP Account Management
Team
Sits on Third Sector Advisory Panel
Interfaces at COO level with charities and the
Third Sector
Strategic relationships with key sub-contractors
Stakeholder engagement responsibilities Sub-contractor / third sector responsibilities
Provide strategic leadership across the CPA
Chairs the Regional Advisory Board and hosts
quarterly Stakeholder Network forums
Engagement with JCP regional Customer
Service Directors
Engagement with the regional LEP
Engagement with senior representatives from
local authorities, including xx and xx
Work with key local employers, including xx and
xxincluding interfacing with Deloittes PracticeSenior Partner for the xx
Responsible for all Ingeus and sub-contractorperformance across the CPA
Stakeholder engagement responsibilities Sub-contractor / third sector responsibilities
Engagement with JCP District Managers
Engagement with representatives from Local
Authorities
Engagement with representatives from
Education, Probation, Health and Housingsectors, including community health teams
Practical advice and support to sub-contractor
site managers
Stakeholder engagement responsibilities Sub-contractor / third sector responsibilities
Engagement with individual JCP offices
Engagement with representatives from
Education, Probation, Health and Housing
sectors, including community health teams
Practical advice and support to subcontractorstaff
Sub-contractor / third sector responsibilities
Leads sub-contractor management teamsthrough implementation
Provides development support, particularly toSME, voluntary organisations and our
Accessible Community Experts.
Sub-contractor / third sector responsibilities
Day-to-day interaction with suppliers duringimplementation phase, including contract
support
Sub-contractor / third sector responsibilities
Builds strategic supply chain
Identifies new capacity
Administration of due diligence processes pre-
contract
Sub-contractor / third sector responsibilities
Manage performance of sub-contractors againstKPIs
Conduct monthly progress meetings and formal
Quarterly Review meetings
Sub-contractor / third sector responsibilities
Receives and manages in-bound queries fromsuppliers
Distributes supplier updates, guidance, etc.
Sub-contractor / third sector responsibilities
Sets and reviews performance benchmarks
Maintains relationships with key suppliers
Attends Quarterly Review meetings for key
suppliers
Sub-contractor / third sector responsibilities
Shares best practice across suppliers
Drives Continuous Improvement and supports
capacity building
Stakeholder engagement responsibilities Sub-contractor / third sector responsibilities
Day to day interactions with local JobcentrePlus offices
Referring customers to local provision
Notes:
This chart summarisesthe key stakeholder,supplier and voluntarysector engagementresponsibilities
Head of ContractManagementContract
Managers
Stakeholder engagement responsibilities Sub-contractor / third sector responsibilities
Develops and implements the EmployerEngagement Strategy (owned by the Head of
Employer Partnerships) Works with JcP Employer Engagement teams
Close working and support for equivalent sub-contractor employer teams
Stakeholder engagement responsibilities Sub-contractor / third sector responsibilities
Commercial relationship management at Senior
Executive level with Public Sector stakeholders(e.g. DWP, Jobcentre Plus, BIS, MoJ, Local
Authorities, etc.)
Responsible for overall supply chain strategy
and performance of sub-contractors across allcontracts
Head ofEmployer
Partnerships
EmployerPartnership
co-ordinators
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Senior ContractManager
TBC
OperationsManagers
TBC
Operations
ManagerREDACTED
Blackburn
REDACTED
AdvisorsAdministration
staffReceptionists
Burnley
REDACTED
AdvisorsAdministration
staffReceptionists
AccringtonREDACTED
AdvisorsAdministration
staffReceptionists
Ingeus DeloitteOrganisation DesignStakeholder and supplier engagement contacts for end-to-end suppliers
Notes:This chart shows the specific contacts fornamed individuals in all end-to-end suppliersproposed for this CPA
Regional head ofEmployer Liaison
TBC
Quality
Performance /Continuous
Improvement team
REDACTED
CEO / COOREDACTED
Contract
administrator
TBC
CEO / COOREDACTED
Interfaces
with
Locations:
Bootstrap Enterprises staff willbe based across offices inBlackburn, Burnley andAccrington.
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Senior ContactManager
TBC
OperationsManagers
TBC
Operations
ManagerREDACTED
Site Manager
Carlisle
TBC
AdvisorsAdministration
staffReceptionists
Site Manager
Barrow
TBC
AdvisorsAdministration
staffReceptionists
Site Manager
KendalTBC
AdvisorsAdministration
staffReceptionists
Ingeus DeloitteOrganisation DesignStakeholder and supplier engagement contacts for end-to-end suppliers
Notes:This chart shows the specific contacts fornamed individuals in all end-to-end suppliersproposed for this CPA
Regional head of
Employer LiaisonTBC
Quality
Performance /Continuous
Improvement team
REDACTED
CEO / COOREDACTED
Contractadministrator
TBC
CEO / COOREDACTED
Interfaces
with
Site ManagerWorkington
TBC
AdvisorsAdministration
staffReceptionists
Locations:
BTCV staff wil be based acrossoffices in Carlisle, Workington,Barrow and Kendal.
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Senior ContactManager
TBC
OperationsManagers
TBC
Operations
ManagerREDACTED
Site Manager
WidnesTBC
AdvisorsAdministration
staffReceptionists
Ingeus DeloitteOrganisation DesignStakeholder and supplier engagement contacts for end-to-end suppliers
Notes:This chart shows the specific contacts fornamed individuals in all end-to-end suppliersproposed for this CPA
Regional head of
Employer LiaisonTBC
Quality
Performance /Continuous
Improvement team
REDACTEDRED
CEO / COOREDACTED
Contractadministrator
TBC
CEO / COOREDACTED
Interfaces
withSite Manager
Halton
TBC
AdvisorsAdministration
staffReceptionists
Locations:
Halton Borough Council staff willbe based across offices inWidnes and Halton.
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Senior Contact
ManagerTBC
OperationsManagers
TBC
Operations
ManagerREDACTED
SkelmersdaleREDACTED
AdvisorsAdministration
staffReceptionists
Ingeus DeloitteOrganisation DesignStakeholder and supplier engagement contacts for end-to-end suppliers
Notes:This chart shows the specific contacts fornamed individuals in all end-to-end suppliersproposed for this CPA
Regional head of
Employer LiaisonTBC
Quality
Performance /Continuous
Improvement team
REDACTED
CEO / COOREDACTED
Contractadministrator
TBC
CEO / COOREDACTED
Interfaces
with
BlackpoolTBC
AdvisorsAdministration
staffReceptionists
Lancaster
TBC
AdvisorsAdministration
staffReceptionists
Locations:
Insprire2Independence staff willbe based across offices inSkelmersdale, Blackpool andLancaster.
Ingeus Deloitte
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11
Prime Contractor and Lead Provider Ingeus-Deloitte
Roles operating across the CPA
D Regional Director Managers
OM Operations Manager Managers
SCM Senior Contract Manager Managers
CM Contract Manager Managers
SHA Specialist Health Advisors Support Staff
IA In-Work Advisors In-Work Advisors
CSC Customer Support Coordinator In-Work AdvisorsESM Employer Services Manager Support Staff
EAM Employer Account Manager Pre-Work Advisors
GF Group Facilitator Pre-Work Advisors
PA PRaP Administrator Admin
Roles based in a specific site
DOM Deputy Operations Manager Managers
EA Employment Advisor Pre-Work Advisors
IA
(RRT)
In-Work Advisors
(part of Rapid Response
Team)
In-Work Advisors
Admin Administrator Admin
Ingeus DeloitteStaffing numbers
Total staffing numbers in Cumbria, Lancashire, Merseyside & Halton at contract start date andby end of July 2011
Lead ProviderMinimum staffing numbers for
contract start
Minimum staffing numbers for endof July 2011
IngeusDeloitte
Bootstrap EnterprisesBTCV
Halton Borough CouncilInspire2IndependenceTotals
Job Roles Year 1 Year 2 Year 3 Year 4 Year 5
Pan - CPA
D
ALL STAFFING
NUMBERS
HAVE BEEN
REDACTED
OM
SCM
CM
SHA
IA
CSC
ESM
EAM
GF
PA
Birkenhead
DOM
EA
IA (RRT)
Admin
Bootle
DOM
EA
IA (RRT)
Admin
Knowsley
DOM
EA
IA (RRT)
Admin
Liverpool City Centre
DOM
EA
IA (RRT)
Admin
Preston
DOM
EA
IA (RRT)
Admin
Southport
DOM
EA
IA (RRT)
Admin
St Helens
DOM
EA
IA (RRT)
Admin
Notes
Staffing numbers are estimates based on expected customer flows andcurrent financial projections.
The staffing numbers used in the table opposite and on the followingslides are peak staffing numbers in years 1 - 5 of the contract.
Year 1 figures are therefore hi gher than the contract start and July 2011staffing figures above.
All staffing numbers have been calculated on the basis of full-timeemployment (37.5 hours per week).
Staffing numbers are subject to change according to JCP customerflows and other operational variables.
Ingeus Deloitte
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12
Lead Provider Bootstrap Enterprises
Roles operating across the CPA
D Regional Director Managers
OM Operations Manager Managers
SCM Senior Contract Manager Managers
CM Contract Manager Managers
SHA Specialist Health Advisors Support Staff
IA In-Work Advisors In-Work Advisors
CSC Customer Support Coordinator In-Work Advisors
ESM Employer Services Manager Support Staff
EAM Employer Account Manager Pre-Work Advisors
GF Group Facilitator Pre-Work Advisors
PA PRaP Administrator Admin
Roles based in a specific site
DOM Deputy Operations Manager Managers
EA Employment Advisor Pre-Work Advisors
IA
(RRT)
In-Work Advisors
(part of Rapid ResponseTeam)
In-Work Advisors
Admin Administrator Admin
Ingeus DeloitteStaffing numbers
Job Roles Year 1 Year 2 Year 3 Year 4 Year 5
Pan - CPA
OM
SHA
IA
CSC
ESM
EAM
GF
Accrington
DOM
EA
IA (RRT)
Admin
Blackburn
DOM
EA
IA (RRT)
Admin
Burnley
DOM
EA
IA (RRT)
Admin
Ingeus Deloitte
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13
Lead Provider BTCV
Roles operating across the CPA
D Regional Director Managers
OM Operations Manager Managers
SCM Senior Contract Manager Managers
CM Contract Manager Managers
SHA Specialist Health Advisors Support Staff
IA In-Work Advisors In-Work Advisors
CSC Customer Support Coordinator In-Work Advisors
ESM Employer Services Manager Support Staff
EAM Employer Account Manager Pre-Work Advisors
GF Group Facilitator Pre-Work Advisors
PA PRaP Administrator Admin
Roles based in a specific site
DOM Deputy Operations Manager Managers
EA Employment Advisor Pre-Work Advisors
IA
(RRT)
In-Work Advisors
(part of Rapid ResponseTeam)
In-Work Advisors
Admin Administrator Admin
Ingeus DeloitteStaffing numbers
Job Roles Year 1 Year 2 Year 3 Year 4 Year 5
Pan - CPA
OM
SHA
IA
CSC
ESM
EAM
GF
Barrow
DOM
EA
IA (RRT)
Admin
Carlisle
DOM
EA
IA (RRT)
Admin
Kendal
DOM
EA
IA (RRT)
Admin
Workington
DOM
EA
IA (RRT)
Admin
Ingeus Deloitte
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14
Lead Provider Halton Borough Council
Roles operating across the CPA
D Regional Director Managers
OM Operations Manager Managers
SCM Senior Contract Manager Managers
CM Contract Manager Managers
SHA Specialist Health Advisors Support Staff
IA In-Work Advisors In-Work Advisors
CSC Customer Support Coordinator In-Work Advisors
ESM Employer Services Manager Support Staff
EAM Employer Account Manager Pre-Work Advisors
GF Group Facilitator Pre-Work Advisors
PA PRaP Administrator Admin
Roles based in a specific site
DOM Deputy Operations Manager Managers
EA Employment Advisor Pre-Work Advisors
IA
(RRT)
In-Work Advisors
(part of Rapid ResponseTeam)
In-Work Advisors
Admin Administrator Admin
Ingeus DeloitteStaffing numbers
Job Roles Year 1 Year 2 Year 3 Year 4 Year 5
Pan - CPA
OM
SHA
IA
CSC
ESM
EAM
GF
Halton
DOM
EA
IA (RRT)
Admin
Widnes
DOM
EA
IA (RRT)
Admin
Ingeus Deloitte
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15
Lead Provider Inspire2Independence
Roles operating across the CPA
D Regional Director Managers
OM Operations Manager Managers
SCM Senior Contract Manager Managers
CM Contract Manager Managers
SHA Specialist Health Advisors Support Staff
IA In-Work Advisors In-Work Advisors
CSC Customer Support Coordinator In-Work Advisors
ESM Employer Services Manager Support Staff
EAM Employer Account Manager Pre-Work Advisors
GF Group Facilitator Pre-Work Advisors
PA PRaP Administrator Admin
Roles based in a specific site
DOM Deputy Operations Manager Managers
EA Employment Advisor Pre-Work Advisors
IA
(RRT)
In-Work Advisors
(part of Rapid Response
Team)
In-Work Advisors
Admin Administrator Admin
Ingeus DeloitteStaffing numbers
Job Roles Year 1 Year 2 Year 3 Year 4 Year 5
Pan - CPA
OM
SHA
IA
CSC
ESM
EAM
GF
DOM
EA
IA (RRT)
Admin
Lancaster
DOM
EA
IA (RRT)
Admin
Skelmersdale
DOM
EA
IA (RRT)
Admin
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