The Use of Wikis in Knowledge Creation and Information Exchange in an Undergraduate Educational...
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The Use of Wikis in Knowledge Creation and Information Exchange
in an Undergraduate Educational Technology Class.
Robert A. Skiff Jr.
University of Vermont
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Abstract
The use of wikis and other Web 2.0 media in learning environments is increasing at a
rapid rate. This innovation can have a potential impact on the way information and
knowledge are exchanged between teachers and students. This research project is a study
of wiki use in an undergraduate education class using various ethnographic methods
within the context of assemblage theory. It concludes with recommendations for further
research and possible improvements in online learning environments to support
knowledge creation and informational exchange.
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The Use of Wikis in Knowledge Creation and Information Exchange
in an Undergraduate Educational Technology Class
The classroom is a complex space of negotiation, learning, hierarchy, and
resistance and is a reflection of the culture that creates and supports it (Bourdieu, 1984;
Lyotard, 1993; Hardt & Negri, 2009). The relationships in the classroom, like those
between the teacher and the student, are centered on the exchange of information and the
production of knowledge. It is this system of exchange that is the foundation of
education. Today, the nature of that exchange is changing both the physical form of the
classroom and the way in which pedagogy is practiced through the introduction of
disruptive information technologies (Lyotard, 1993; Taylor & Sarrinen, 1994; Galloway,
2004; Benkler, 2006; Toffler & Toffler, 2006). There are classrooms where the teacher
still controls the exchange of information and formation of knowledge. However, there
are also classrooms where education is being transformed by these technologies.
This paper is an examination of one such classroom. Just before the start of the
University of Vermont’s 2009 fall term, as I was beginning my doctoral program at the
College of Education and Social Services, I was asked to teach an undergraduate class
titled EDSC 11: Technology and Education. I was given less than a week to prepare a
syllabus and come up with a course of study. There was no time to order a textbook or
engage in any kind of professional development or collaboration. There was no
supervision by my doctoral advisor or department chair. I was on my own and left to my
own devices. It was a great opportunity.
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The University of Vermont uses Blackboard, a content management system
(CMS), in all of its classes. However, with less than one week before the start of the term,
there was no way for me to learn how to use the software, publish the coursework online,
and create an innovative and exciting learning environment within the context of using
Blackboard. Forced by these constraints, I created a wiki and adapted it to serve as a
CMS. A wiki is a website that users can modify and change through a web browser rather
than having to change HTML code on a remote server (Tangient, LLC, 2012). The level
of openness, transparency, and accessibility depends on the creator of the wiki. This
contrasts with a CMS such as Blackboard, which limits students’ ability to participate in
content creation to discussion boards only (Blackboard Inc., 2010).
I created a wiki that was highly collaborative, transparent, and open. Students
could not only participate in discussion boards, they could also create content, modify
lessons, and collaborate in ways that I could not completely control or keep track of.
Since the course content was also open to the web, anyone on the Internet could
participate in the discussions and watch the class unfold (Class of EDSC11UVM, 2012).
This created a dynamic learning environment that not only altered the way in which the
students interacted with me but also the way in which we exchanged information and
created knowledge together.
This research paper will explore some of the ways in which use of the wiki
enabled very different spatial and temporal interactions between students and teacher in
this undergraduate class. In addition, it will show that the nature of information exchange
on a wiki quite rapidly overwhelms traditional pedagogical techniques that rely on
academic hierarchical structures of command and control. The findings of this research
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paper are not generalizable to any extent but are an interpretation of the experiences of a
few participants in EDSC11. Nor are the findings generalizable to wikis as a whole or to
online education. Instead, this project points out one of the ways in which wikis might be
used in undergraduate classes to empower students to become more active participants in
their learning experience. The implications of this research are discussed in the
“Conclusions and Implications” section at the end of this paper.
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Theoretical Lens and Literature Review
In Discipline and Punishment, Michel Foucault describes an eighteenth-century
classroom in which handwriting is taught. He analyzes the classroom using categories of
surveillance, normalizing judgment, and punishment to examine the concepts of power
and education (Foucault, 1977).
In the chapter “The Means of Correct Training,” Foucault traces how French
children learn to write and uses this example to form a theoretical framework for the rest
of his work. Foucault starts the chapter by describing how a teacher’s assistant would
hold a student’s hand as he made his letters, ensuring proper technique by continuously
adjusting the pen and the hand of the student (Foucault, 1977). These adjustments
provided the student with the information and feedback to produce the letters of the
alphabet. For Foucault, this created an integrated system of surveillance and discipline
that was a manifestation of the pedagogical theory of the École Militaire.
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The disciplinary power to be absolutely indiscreet, it is everywhere and always
alert, since by both is very principle it leave no zone of shade and constantly
supervises. (Foucault, 1977, p. 176)
This constant surveillance allowed the body of the student to be fixed within the
disciplinary gaze of the teacher and his assistants while being acted upon by the
normalizing judgment of the École Militaire.
The physical layout of the classroom was an important component of the
disciplinary nature of the system. The classrooms were organized by keeping desks in
rows, with a teacher in front able to closely monitor his/her students while controlling
their actions. Foucault’s epistemology describing the layout of the classroom also can be
used to examine the pedagogical assumptions behind it (Deacon, 2006). He argues that
the development of schooling and education resulted from a need to control an ever-
increasing population, and this was achieved through the development of centralized
systems and authority (Foucault, 1977).
In some spaces, it is becoming increasingly evident that giving students access to
information and encouraging their ability to exchange and create knowledge
themselves—outside of the constant scrutiny of teachers—is creating different pedagogy
than the rigid traditional model described by Foucault (Castronova, 2005; Benkler, 2006;
Deacon, 2006). Students and teachers deploy social networking software, create
Facebook groups for their classes, use Dropbox to exchange files, and build websites that
produce all kinds of sophisticated collaborative work across both disciplinary and
geographic boundaries (Aime Project, 2012).
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Assemblage theory is one way to help understand the complex set of networks
that arise from the interaction between human beings and technology. Assemblage theory
is used in the study of the dialectical relationships that are created at the interaction
between culture, individuality, and technology (Guattari & Deleuze, 1983; Deleuze &
Guattari, 1987; Latour, 1988; De Landa,1991; Latour, 2005; De Landa, 2006). The study
of information technology’s impact on social systems is a rich environment for the
application of assemblage theory because it allows the researcher to examine the meaning
that arises out of all kinds of networks of social, cultural, and political meaning and see
how they impact the lives of individuals and groups. This idea is discussed in greater
detail in the section entitled “Educational Assemblages” near the end of this paper.
The integration of information technology in the classroom is changing education.
The Internet, social networking software, wikis, and even massively multiplayer online
role-playing games (MMORPGs) are transforming the way that information is exchanged
in the classroom and how knowledge is transferred between teacher and student. As a
result, traditional sets of normative behaviors that occur in the classroom between
teachers and students are being fundamentally altered (Lyotard, 1993; Landow, 1994;
Resnick, 1994; Taylor & Sarrinen, 1994; Castronova, 2005; Benkler, 2006; Harman,
2009; Dean, 2011).
While the Internet has been around for quite a long time and much has been
written about technology in the classroom, there is still little research that captures the
experience of learning in an online environment and combines it with an examination of
social networking in the context of assemblage theory. The earliest example of a study of
online learning environments is a 1992 ethnography on a seminar in which students and
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teachers used e-mail, teleconferencing, and hypertexts (Taylor and Saarinen, 1992). In
addition, George Landor (1994) tried to develop a theory about the impact that hypertexts
would have on both critical theory and narrative. Both of these early explorations hinted
that the explosion in the amount of information available to students and teachers
overloaded the ability of hierarchical pedagogic structures to perform their traditional
function of surveillance and control. At the time of this research, some of the more exotic
forms of learning involving simulations and virtual reality had yet to be developed.
In the late 1980s and early 1990s, French post-structuralism and other post-
modern philosophies created new epistemological categories in the realms of philosophy
and sociology and applied them to technology. These categories attempted to deal with
the entire concept of agency from a nonhuman point of view. Manuel De Landa (1991,
2009) looked at the development of the biotechnological phylum that could impact
human individuals and cultures in terms of their ability to process information and
influence the public sphere. Gilles Deleuze and Felix Guattari’s concept of assemblages
is very useful in the study of wikis and other Web 2.0 applications and their impact on the
classroom learning environment. The authors deconstructed many of the epistemological
categories that are the basis of the social sciences, including individual, culture, and even
society (1987). Instead, the authors developed a method of recognizing the categories in
between and beyond individuality and agency. Deploying the concept of assemblage to
study different educational systems is very useful because it allows for the identification
of constructs that are outside the usual units of analysis in the classroom, such as the
teacher and the student.
The study of nonhuman actors’ impact on human society is not a new approach to
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examine the influence of technological change on individuals and cultures. In the late
1980s and mid-1990s, Bruno Latour made the exploration of nonhuman actors the center
of his research into technology and culture (1988, 1996). John Law created a similar line
of research when he developed Actor Network Theory (1999). The importance of these
thinkers creating a more nuanced understanding of technology and its impact cannot be
underestimated. Law, De Landa, and Latour deconstructed the epistemological and
ontological categories centered on human agency. Their epistemology has influenced the
understanding of the role and meaning of teacher, including my own understanding of the
ways that wikis alter our understanding of pedagogy and the culture of the classroom. In
addition, their examination of nonhuman agency and its impact on cultural, social, and
political institutions are quite useful in an exploration of the dynamics of power and
change. According to Google Scholar, Latour’s work is cited in more than 35,000
different books and peer-reviewed journal articles (Google, 2012). John Law has around
5,000 citations, and Manuel De Landa enjoys around 2,000 (Google, 2012; Google,
2012). These are legitimate scholars having a major impact on the academy (Google,
2012).
Information technology is just one set of forces that is changing education;
globalization and the world economic crisis are two others (Hardt & Negri, 2004). These
forces impact the classroom environment and the relationships between teachers,
students, and technology. In the past ten years, Hardt and Negri have emerged as
important thinkers in a reformulation of Marxist theory that examines issues of power,
control, and resistance in individuals and society (Hardt & Negri, 2000, 2004, 2009).
Their theory of “commonwealth” has direct bearing on the learning that occurs in
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educational communities and how it functions in a world of global capitalism. Instead of
looking at learning communities as groups of individuals transmitting knowledge, Hardt
and Negri analyze the social capital that is created and shared by all participants in these
communities. This commonwealth is quite difficult to measure, but it serves as a source
of democratic and egalitarian power (Hardt & Negri, 2009). Learning in the classroom
and online impacts not just individuals, but society as a whole. Developing the tools to
measure this commonwealth of knowledge and information is critical to an understanding
of social, cultural, and political capital in the twenty-first century. Hardt and Negri are
also cultural theorists examining the impact that technology is having on philosophy and
institutional power. Drawing on the writings of Foucault, Latour, and De Landa, their
theory is useful in understanding the disciplinary role of technology in reinforcing
systems of surveillance and control (Harman, 2009).
Research Methods and Design
This study drew heavily from ethnographic methodology, with a few important
modifications. The elements of ethnographic study consist of “fieldwork (informal
interviews and participant observation), formal interviews (unstructured open-ended, or
semi-structured interviews) . . . and a diary (researchers reflections/interpretations). It
also includes ‘other’ data that the ethnographer sees as fit . . . and whatever will help
[them] answer the research question” (Morse, 2003, p. 192). Creswell (2007) lists all
these elements as possible data sources, but he also includes electronic documents such as
e-mail, public records, and even phone text messages (Creswell, 2007).
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Traditional ethnographic research such as Malinowski’s (1922) Argonauts of the
Western Pacific focused on the interpretation of non-Western cultural traditions within
European epistemologies (Clifford & Marcus, 1986; Bhabha, 1994). It used various types
of observations, interviews, and data collection techniques to study cultural groups as a
way to improve the efficiency of imperialism. George Stocking (1992) wrote, “Although
colonialism threatened to destroy the object of anthropological inquiry, it was at the same
time a condition sine qua non of ethnographic fieldwork” (p. 217). Today, many of the
techniques and issues are the same, but the application of ethnographic methodology has
expanded to examine organizations (Denzin & Lincoln, 2011; Hatch, 2006), global
counterinsurgency (Kelly J., 2010), virtual worlds (Castronova, 2005; Denzin & Lincoln,
2011), transportation networks (Latour, 1996), and urbanization (Davis, 2006), among
others. In all these cases, there is a focus on the way in which power is deployed within
institutional or cultural frameworks to exert influence on individuals, either singularly or
in groups (Holstein & Gabrium, 2011).
Ethnography is also used in educational research to study the impact of
institutions on individuals. Carspecken and Walford (2001) edited a collection of
ethnographies dealing with the implications of power in education on an individual and
institutional level. In addition, other authors have published textbooks on educational
ethnography, including Spindler and Hammond (2003). The Journal of Anthropology and
Education has published four issues annually for the past forty-three years. It contains
articles on critical race theory, post-structuralism, social justice, science education, and
development theory. The application of ethnographic methods to the study of online
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environments is generally accepted within the academy, and they can be deployed by
researchers (Howard, 2002; Domínguez, Beaulieu, Estalella, & Read, 2007).
In many qualitative research projects in the social sciences, human beings are the
focus and unit of analysis. In order to understand the impact of online learning
environments on the classroom, teachers and students are interviewed. The interview
questions that I developed for this study were quite open ended. They challenged the
students to make meaning of their online experiences, especially those that occurred in
learning environments. Using this data, I developed an insight into how they are
experiencing both information exchange and knowledge creation on the wiki.
Since the location of this research study is limited in scope, I chose to look at the
experiences of one set of individuals in a particular wiki. This study could be considered
ethnographic. By concentrating on one specific location and/or event defined as
www.edsc11uvm.wikispaces.com, I am attempting to gather all kinds of information on
meaning making and value through the use of interviews and observations. The fact that
this wiki was created and maintained by me transforms the researcher into a participant
observer and makes generalizing the findings problematic at best. Although I’m
attempting to use this data to gain an understanding of larger theoretical issues centered
on knowledge creation and information exchange in Web 2.0 environments, my ability to
conclusively answer any of my research questions is limited. In this study, I can describe
some of the experiences that certain individuals had and what these experiences meant to
them, describe my thoughts on assemblages, and discuss the differences between
knowledge creation and information.
Ethnography allows the researcher to participate in the observation of a culture,
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and for the purposes of this study a wiki is a culture. Several different anthropologists and
sociologists have also developed interesting methodologies that can be used to study
culture and technology, including De Landa (1991), Latour (1996, 2005), and Law
(1999). In the discipline of anthropology, Nancy Munn (1986) examined the exchange
network centered on the trade of Kula shells in the Trobriand Islands of Indonesia. Her
attention to detail, value, and gift exchange around the study of the concept of “fame,”
Kula shells, and food creates a methodology that can be applied to the complex
interchange between information and knowledge in online environments and the
classroom itself.
In Munn’s work, her unit of analysis was the individual, but she also assembled
individuals into cultures and even used the Kula shells themselves as sources of
information. For example, the possession of a particularly valuable shell would help
spread an individual’s “fame” across many islands. Without an analysis of these
individual shells, the entire system of exchange and meaning in this culture would have
been missed. Munn’s extension of analysis to include nonhuman agency was critical to
her discovery of what lies at the heart of how Gawans organize social construction of
knowledge, meaning, and culture. Her sensitivity to the cultural categories of the
Gawans’ weltanschauung is an excellent example of an ontology that can be applied to
intersection between human beings and the as yet undiscovered assemblages that exert
influence on humans beings and their social networks.
Site Selection and Participants
In the course of writing my initial research proposal, I applied for an exemption
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under Section 46.101(b) of the Federal Policy for the Protection of Human Subjects by
the University of Vermont Committees on Human Research. The process of writing,
reviewing, and reexamining my research protocols was quite time consuming but
invaluable. Formal approval took many hours of work and delayed my ability to review,
collect, and analyze any data related to the wiki, but I did receive an Exempt Certification
on April 12, 2010. This granted me three years to complete the research.
Our learning community occupied a place that was both physical and virtual. On
Friday mornings, we would gather on the fourth floor of the Waterman Building at the
University of Vermont. However, most of the interesting interactions in the class
occurred online as the students created content that they would share with the rest of the
class. Throughout the semester, students developed their own profiles, created avatars,
played with historical simulations, and even developed their own wikis. At the beginning
of September, I asked the students to start thinking about a term project that they could
use as a focus of their learning and research. In December, I was amazed at the
sophistication of the results. It would be nice to claim credit for all the interesting
innovations and interactions that the students produced over those four months. However,
the truth is that something happened to our learning community in regards to the kinds of
information exchanged in the classroom and the knowledge the students were creating.
Much of this change was enabled by the wiki.
The twenty-one participants in the class were largely drawn from students at the
University of Vermont. Of the participants, 76.2 percent were women, 90 percent were
students, and 81 percent were between the ages of 18–29. The students all majored in
secondary education, with concentrations in English (4), history (4), math (3), geography
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(1), French (1), social studies (1), sociology (1), secondary education (1), and unknown
(3). Every student had access to the Internet through either their own personal computer
or a university-supported lab.
In the first week of the course, students were asked to introduce themselves to
their classmates by posting an online biography of themselves. The instructor posted his
biography first, along with a simple set of instructions that students should only share
information that they were comfortable with and that they should feel free to use a
pseudonym. The amount of personal information that students shared varied. Many
identified the town and/or the state where they were from (14), their interests outside of
school (16), and their plans after graduation (9). The biographies created the opportunty
for students to describe themselves on their own terms and reach out to their classmates.
For example, a sophmore with a concentation in English warned her classmates that she
was “incredibly sarcastic . . . [and] technology hates me” and that finances were a
concern (Class of EDSC11, 2009). Mprim shared the fact that she was “31 years old and
share my house with my husband, daughter, 2 step sons, and my 2 cats (Class of
EDSC11, 2009).” One student described her commitment to social justice through
membership in a “White Aspiring Ally Club” and a minor in ALANA studies (Class of
EDSC11, 2009).
Interview Protocol
In most ethnographic studies, interviews play a key part in the gathering of
information and the development of a theoretical framework. During the creation of my
interview protocol, I wanted to create a series of specific questions that would help
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provide me with specific information that could be used to answer specific research
questions on information exchange and knowledge creation in wikis. Moreover, I felt it
was important to repeat questions about wikis in several different ways, so that I could
not only make sure that the interviewee understood the questions, but that the answers
were consistent when I transcribed and coded them afterward. Finally, I asked a series of
open-ended questions relating to social networking software, their relationship with
technology, and the teacher-student relationship in the classroom.
The first interview was conducted in my office at 530 Waterman with a
participant assigned the codename 001. After reading the IRB-approved information
sheet and answering any questions that 001 had about the research project, I started to
record the interview. I booted up my computer and entered my password. The
conversation was recorded on my computer using Audacity. The interview lasted just
under one hour. During the interview, I asked all my questions but also added some
follow-up questions as needed. I worked very hard to create a relaxed atmosphere during
the interview and attempted to limit either affirming gestures or sounds that might taint
the results. After the interview was completed, I transcribed the audio and sent a copy by
e-mail to 001. I then erased the audio file of the interview. The interview was then
analyzed using Dedoose 4.2.81.
Data Collection and Analysis
There are more than 83.6 MBs worth of text, 727 web pages, and 97 files of
information on this wiki. If you factor in the twenty-six members and their interactions,
edits, and textual posts, the number of interactions creates a very large pool of potential
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data points and analytical structures that can be examined. I concentrated on examining
twenty-six web pages, a selection of wiki usage data, three video files, and the
transcription of one interview. The first part of my analysis consisted of converting the
digital files on the wiki into .doc files on my computer. This involved cutting and pasting
the text of discussion groups, history files, and transcripts and creating links between
these .doc files and Dedoose. Once this process was completed. I started to create a series
of cases centered on each one of the participants in the wiki. Then I linked the text
created by these individuals to their cases on Dedoose. The data included their discussion
posts and several examples of their content editing. This allowed me to start cataloging
the student interactions and develop a few initial codes.
Codes are the lens through which we see in qualitative research. These
epistemological categories do impact both the researcher’s understanding of an event and
potentially how others understand that event. The creation of codes and categories in a
qualitative research generates the discourse, and “discourses are objects of appropriation”
(Foucault, 1984). Therefore, it is very important that in the creation of codes, an attempt
is made to allow the data to “speak for itself.” The tension between the creation of a
priori and a posteriori knowledge lies at the heart of this research process. In attempting
to gain an initial understanding of what actually was happening in the learning
environment of the wiki, it was important to not impose many constructs/codes on the
data.
I created several word-frequency searches using NVivo for the interview and
discussion groups. The analysis allowed me to search for constructs and ideas that were
important to the participants. In the case of the interview with 001, the concept of
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community appeared several times and played an important part in my evolving
understanding of wiki and its impact on the class (interview, April 16, 2010). I created a
hierarchical coding system based on five categories: knowledge creation, information
exchange, connections, information technology assemblage, and learning environments.
These categories allowed me to start sorting through the massive amounts of data in both
the interview and discussions and in the wiki itself.
Themes
Connections, Power Critiques, and Knowledge Formation
Technology can either facilitate or decrease the social connections between
individuals (Haraway, 1990; Crary & Kwinter, 1992; Castronova, 2005; Benkler, 2006).
Connections are increased in a community when the technology supports cultural norms
that encourage information exchange and knowledge creation (Galloway, 2004; Benkler,
2006). Conversely, if a culture does not want to encourage information exchange, then
technology can be deployed to have the opposite effect (Taylor & Sarrinen, 1994;
Benkler, 2006). Exchange depends on a dialectical relationship between culture
norms/constructions and the technology that facilitates it (Munn, 1986).
A wiki in and of itself does not create a dynamic environment of exchange. While
the editing tools allow for the students to change the content and engage in very different
forms of communication outside of the classroom space, this norm must be supported and
encouraged by the teacher. In the case of EDSC11, students were encouraged to not only
post their comments in discussion groups but also change the content of the wikipages,
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which added to the creation of knowledge in this learning environment.
The page “Learning Games” is an excellent example of this dynamic. The
purpose of this lesson was to introduce students to the idea that simulations and gaming
are also pedagogical tools (Class of EDSC11, 2009). Students were asked to explore
issues of identity and knowledge formation within the context of virtual worlds through
the creation of avatars in the game World of Warcraft. In addition, they were asked to
read an article on computer modeling and simulations by Michael Resnick of MIT
(Resnick, 1994). Students were encouraged to play with two simulations—one an H5N1
virus pandemic, the other a trench warfare game—and reflect on how they might be
integrated into a biology or history class (Class of EDSC11, 2009).
The online reaction to the lesson was quite interesting. In the reflection that
generated the most reaction, one student recognized that she was not able to create the
avatar or understand how to move through that virtual world. Instead, she focused on a
major theme of Resnick’s writing on the growing decentralization of power in the
classroom and its transition from being teacher controlled to student centered (Resnick,
1994; Class of EDSC11, 2009). Another student picked up on this theme and critiqued
the shifting power relationships in the classroom by writing:
I have definitely been in classes (mostly in history) where some students,
although not in “power positions,” really knew more about the subjects presented
than the teacher who was presenting them (or just reading facts from a textbook).
Obviously this was not received well by teachers who thought these students were
“know it alls” that were trying to make them look bad in front of the class. (Class
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of EDSC11, 2009)
While the ability to post these comments was facilitated by the wiki, the fact that this
student felt safe to make this type of statement may have to do with the environment that
I created. However, it is clear that the wiki played a role in making this kind of exchange
possible.
The discussion posts also allowed for exploration of other issues involving ethics
and morality while at the same time reflecting on pedagogy. One student, with a
concentration in history, reflected on using simulations to develop critical-thinking skills:
I found myself feeling challenged and excited as I planned my next attack, etc. It
never crossed my mind that I was using problem solving skills and learning about
World War I and the spreading of diseases as I played the games. (Class of
EDSC11, 2009)
While some students also reflected on the beneficial aspects of simulations in the
classroom, still others raised different ethical issues. The idea of using simulations in the
classroom that were violent or dealt with mature themes struck a few students as
problematic. Is there a difference between reading a description of trench warfare and
participating in a simulation of the exact same event? This issue was raised by one
student and highlights a few important dynamics about wikis in education. First, students
were able to use simulations because of the availability of information technology and
broadband that was not possible just one decade ago. Second, the students were able to
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reflect and post their comments outside of the traditional classroom time. In the case of
this student, she posted her thoughts at 1:30 a.m. on a Wednesday morning (Class of
EDSC11, 2009). The comment was clearly important to her. The wiki enabled this
interaction by providing access to her classmates outside of traditional class meeting
time. The ability to reflect and communicate asynchronously can also change the
dynamics of learning if the technology is available and the teacher is supportive.
Another interesting dynamic involved the changing of the page content and thus
the point of the lesson. The wiki program allows for the tracking of user changes to the
content of a page. While the administrator has the ability to prevent changes to the
content by “locking” the page, it is also possible to create a more open system where the
users also generate the content. Students ended up making substantial changes to the
content of eight out of the eighteen wikipages. These substantive changes involved either
the addition of material taken from the web or modifications to the teacher’s text. In the
case of all wikipages, the instructor allowed students to change content if they wanted to
do so. Since the program kept track of these changes, they could also be reversed if the
instructor so desired. For example, in “Learning Games” students altered the grammar
and polished several of my sentences to make them more readable (Class of EDSC11,
2009).
The most interesting changes involved students altering the content of the lessons
by adding material. For example, two students altered the content of the page in a very
profound way, raising the issue of dependence on information technology and the
epistemological difficulty in defining reality. Most of the lessons on the wiki include
instructional video clips of various lengths along with interviews, music videos,
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
22
television shows, and even movie scenes. One student posted a video to the page entitled
“Wall-E . . . the sad future of human kind (Class of EDSC11, 2009).” Another student
posted a video lecture of the MacArthur Foundation by Prof. James Gee of Arizona State
University on the role of gaming in education. This student added content that supported
the main ideas and themes that were raised in the earlier sections.
The clip from the Pixar movie Wall-E generated an interesting response from the
students. The student selected a chase scene from the movie when the character Wall-E is
attempting to follow the character EVA through a spaceship that holds the last remnants
of humanity. The ship is run by robots and artificial intelligence, with humans connected
to various augmented realities. The human beings are unaware of their surroundings and
are utterly dependent on technology and the corporate culture that owns the spaceship. In
the discussion tab, the student who added this clip wrote:
I can see how people want to continue on and spend so much god-forsaken time
doing this. I see it. It’s just, hmmm. I feel like I’m wasting time. It’s just, I only
get so much time here on earth and it just seems so silly to spend, what could be,
days, weeks, etc on a virtual game. Wouldn’t I rather live in the present? In my
own body? The existence of these “other”, virtual worlds is incredible, and mind-
blowing, but it just makes me think of Wall-e. I feel like we will become those
people in outer space. And it scares me. A lot. (Class of EDSC11, 2009)
While the instructor was interested in introducing students to the use of simulations and
avatars in the classroom, the student added a very important ethical and ontological
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
23
question to the learning environment. In fact, I would argue that adding the video
fundamentally altered both the purpose of the lesson and its meaning because it changed
the subject of the discussion and my goals for the lesson. For example, in response to her
post, another student discussed the addictive nature of simulations and virtual reality and
the dangers of such immersive technology. Still another wrote, “One of my biggest
concerns of using certain simulations in the classroom—will students want to do anything
else?” (Class of EDSC11, 2009). This insight was not something that I chose to examine
in the original lesson. In fact, I wanted to avoid this ethical issue but instead it became the
focus of discussion.
In the case of the “Learning Games” page, the addition of two video clips altered
the purpose and focus of the lesson. Instead of the teacher being in charge of the content
and meaning of the lesson, the students were able to participate in the knowledge
formation and information exchange that occurred. Their ability to alter the teacher’s
lesson created the opportunity to transform these exchange networks. Such a
transformation would have been very difficult to achieve without the willing participation
of the teacher and the availability of technology to facilitate it. In a traditional classroom,
the students receive the information from the teacher/instructor who controls the
information flow, their interactions, and knowledge creation (Bossert, 1977;
Emanuelsson & Sahlström, 2008). The ability of students to modify and disseminate a
lesson is constrained by the fact that they usually do not have access to lecture notes or
the ability to communicate these changes directly with their fellow students during class
time. The fact that changes to the lesson can be done by the students themselves alters the
amount of control that the teacher has over knowledge formation in the class. Foucault’s
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
24
description of the teaching panopticon, which places the disciplinary, examination, and
knowledge-creating power in the hands of the teacher, is altered (Foucault, 1977).
Students’ ability to create, interpret, and disseminate knowledge in the classroom is
strengthened, but only if the teacher deploys and encourages the use of the wiki.
While it could be argued that this kind of exchange happens in many classrooms,
it is also true that this particular exchange was enabled through the use of the wiki. First,
the program allowed for the change of lesson content, which altered the focus and goals
of the class. Second, meaningful discussion and reflection also occurred outside of face-
to-face class time. For example, both comments on the lesson occurred in the early
morning hours, and it might be the case that this asynchronous exchange creates the
possibility of deeper student reflection and exchange (Class of EDSC11, 2009). While
these types of interactions do occur during face-to-face classroom time, they seem to be
facilitated and encouraged by information technology (Taylor & Sarrinen, 1994; Benkler,
2006). In one of the first online classes integrating hypertexts and e-mail discussion
Listserves, Taylor and Saarinen (1994) remarked on the increased sophistication and
depth of online discussions. Such exchanges forced the students into a more reflective
mode and allowed for moments of inspiration to be captured and communicated outside
of the limited face-to-face time in the classroom. This insight was also supported by the
research of Banker (2006) when he argues that these discussions create exchange
networks that are not dependent on traditional resource limits (in this case, face-to-face
time in the classroom). Such technology creates the opportunity to develop varied and
complex forms of social and cultural production.
In many of the classes that I attended as a student or teacher, the exchanges of
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
25
information among students were generally constrained by the amount of face-to-face
time in the classroom. This was especially the case during classes that took place at a
specific location at a predetermined time. While the in-class exchanges were rich and
varied, it was also the case that discussions were limited by the amount of class time
available and the amount of information that could be exchanged in short bursts of
conversation. When the class ended, discussion generally ceased. The time for exchange
was also limited by the need for the professors to explain assignments, introduce new
material, and perform housekeeping functions (Taylor & Sarrinen, 1994). While
technology can enable different kinds of information exchanges and knowledge
formation, it seems that the instructor’s choice to deploy and use this communication
form has a major impact on the success or failure of its use in the classroom. This is an
area in need of further study and examination.
Network Formation and Information Overload
In the Internet Age, information overload is a problem for individuals,
organizations, and society as a whole (Brennan, 2011; Dean, 2011). This issue is
impacting education at all levels with the wide-scale use of the Internet and related
technologies since the late 1990s (Garson, 2000; Benkler, 2006). Wide-scale use of
computers, cell phones, and other web-capable devices enable students to access and
communicate all kinds of information during in-class lectures. The learning space is no
longer under the complete control of the teacher as students access data from the web and
share it with their fellow students during class (Landow, 1994; Castronova, 2005). While
this kind of exchange has happened in the past—we have all passed notes to friends
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
26
during our school days—they were only written texts or crudely drawn pictures. Today,
students use a variety of devices to exchange all kinds of information, including texts,
website URLs, videos, instant messages, and social network status updates. Some even
play video games during large lecture hall classes (001, 2010; Castronova, 2005). As a
teaching assistant/graduate student, I have seen fellow classmates with their laptops
appearing to be taking notes during a lecture while actually watching music videos or
using Facebook to comment to their classmates on the quality of a lecture. Other times, I
have witnessed students accessing information on the web to increase their understanding
of the material. For example, in a lecture where a teacher references a philosopher that
the student is unfamiliar with, a quick Google search can illuminate an otherwise obscure
reference. These informal networks of exchange may be impacting the way in which
students interact with a classic lecture more than we realize.
During a review of editing logs, I found that students not only changed the
content of the lessons during class time but also posted to the discussion tab during class
while the lecture was underway (Class of EDSC11, 2009). In such an interactive
classroom environment, where information is being exchanged at a rapid rate using both
covert and overt means of communication, is the teacher still in control of the learning
space? On September 30 at 9:14 p.m., I edited the “Learning Games” page by adding an
article about how World of Warcraft was being used by Yahoo to evaluate the leadership
qualities of potential employees. It was not the final edit of the night. At 9:24 p.m.,
someone from Brunswick, Maine, read the post and added a more detailed description of
this article to the wikipage (Class of EDSC11, 2009). At 9:37 p.m., a student from the
class made a modification to the video I posted saying, “They [teachers] do not want to
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
27
give up their privileged position” (Class of EDSC11, 2009). What followed after this
comment was a series of posts to the discussion board by six individuals from 10:12 p.m.
until 1:08 a.m. in the early morning. Discussion posts started again at 8:01 a.m. and lasted
until 12:00 p.m., with one post or content edit happening every fifteen minutes. The
afternoon proved a bit slow, with only three posts between 1 and 5 p.m. After the early
evening hours, the discussion and content editing got going again, with fourteen posts
and edits happening between 9 p.m. and 10:30 p.m. (Class of EDSC11, 2009). Finally, in
the hours just before class, three students posted and edited even more material, creating
thirteen contributions. During class, nine different individuals changed the content of the
lesson while I was delivering the lecture.
It is not humanly possible for a teacher to keep track of the changes that these
students made using this technology or even to meaningfully comment or guide the
discussion in a way that is comparable to what can happen in a face-to-face classroom
exchange (Landow, 1994). In reviewing the posts and exchanges in the discussion, it is
clear that the students are engaging the material and each other in a meaningful way. The
fact that they communicated during the evening and early morning hours shows a high
level of engagement. However, unless the teacher is willing and able to remain online at
all times, the control of information exchange and knowledge creation becomes more
collaborative, and power shifts from the teacher to the students. Just as Bentham’s
panopticon creates the possibility for the centralization of power by putting surveillance,
discipline, and punishment in the hands of the state, the wiki decentralizes the power of
knowledge creation and information exchange and places it more in the hands of the
students (Foucault, 1977; Hardt & Negri, 2009).
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During the third week of class, students were asked to form teams and decide on a
research topic. However, if they wanted to choose a topic of their own interest and work
alone, that was also allowed. Since this was to be a graded paper, they were not required
to share this work online but were required to have at least twenty scholarly resources
and post these with links on the “Conference Papers” wikipage. Most students quickly
organized themselves into affinity groups, started researching topics, and reached out to
members of the UVM faculty. Here again, the ability of the teacher to keep track,
analyze, and comment upon the work of the students was limited by my ability to process
the large amounts of information and knowledge that the students were generating.
Students from different working groups also exchanged information and
commented on the writing and research of their fellow classmates. Some created
networks of information exchange with people outside the UVM community. For
example, one group of young women decided to examine the “Leadership Roles of
Women in MMORPGs (Massively Multiple Online Role Playing Games)” (jennabower,
pbanning, & Lockh, 2009). They not only read various feminist theories of leadership,
but also developed a network of female guild leadership informants in World of Warcraft
(Class of EDSC11, 2009). This research project attracted the interest of people outside
the class, including a commentator from the Howard Center in Burlington, Vermont, and
a location near Wichita, Kansas (Class of EDSC11, 2009; 8detect.com, 2012). At 10:23
p.m. on October 23, 2009, Lockh announced that the research group had created another
wikipage entitled “The Power of Girls” outside of the class wiki structure (Class of
EDSC11, 2009). Interestingly, two members of the group had been working on this site
for two weeks and had neither sought permission nor guidance from me. They had
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
29
decided to create their own system of exchange outside of the classroom space
(jennabower, pbanning, & Lockh, 2009). To use Foucault’s epistemology, this space was
out of the control, monitoring, or disciplinary control of the teacher. They created their
own exchange network and developed associations, contacts, and sources that I could not
possibly monitor or control.
“The Power of Girls” became a complex network of information exchange and
knowledge creation connected to but outside of the EDSC11UVM learning space
(jennabower, pbanning, & Lockh, 2009). Over the course of the next two months, the
students changed the content of the wiki sixty-four times—not including the changes
each made to the text, field notes, and e-mails that they sent to various companies,
individuals, and guild leaders (jennabower, pbanning, & Lockh, 2009). The wiki that they
created included twenty different files, documents, and webpages. This figure does not
include hypertext links to other material and discussions posts that are included on this
site.
These students explored several very complex issues of gender, leadership, and
identity in this learning space. In the research findings of their wiki, one student asked:
Do young women play these virtual games and obtain high leadership positions
because they don’t have as much opportunity to in the real world? (jennabower,
pbanning, & Lockh, 2009)
The student explored this question by interviewing several female guild leaders,
reviewing the published literature on the subject (of which there was little), and reading
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
30
non-peer-reviewed material on the topic. In a very balanced and thoughtful way, she
argued women actually proved to be superior guild leaders because of their interpersonal
skills and maturity when compared to many of the male guild leaders (jennabower,
pbanning, & Lockh, 2009). If purpose of education is the liberation of the mind and the
creation of social justice (Plato, 1968; Freire, 1993), then it is fairly evident that this
group of three young women were engaging in critical thinking and analysis that changed
the class’s understanding of power, gender, and justice. Today it still attracts almost one
hundred unique visitors a month (jennabower, pbanning, & Lockh, 2009). That is quite a
lot of visitors considering their project ended three years ago.
Educational Assemblages
As teachers, it would be nice to claim credit for the excellent work that our
students produce. In the case of both EDSC11UVM and “The Power of Girls,” it was the
unique mix of the teacher, students, information technology, and educational culture that
created this pedagogical environment. It is this assemblage—to borrow a construct from
Deleuze and Guattari—that generated the positive results. Let me explain what an
assemblage is.
In the early 1970s, Deleuze and Guattari wrote the first volume of Capitalism and
Schizophrenia entitled Anti-Oedipus. It examines how desire and the need for order
created totalitarian and fascist tendencies in capitalism and society. It is also an attempt to
examine the causes of the May 1968 student revolts in Paris and the reasons why they did
not continue (Guattari & Deleuze, 1983; Dosse, 2011). Another subtext to the work is an
examination of the impact of economic, political, and social networks on the
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subconscious and vice versa. This journey forced Deleuze and Guattari to develop a set
of linguistic and methodological constructs that significantly challenged continental
philosophy and opened up a space for the study of the nonhuman agency that Davis,
Latour, and De Landa have further developed. This methodology has not attracted much
interest in the field of education studies because it deconstructs the human experience in a
way that runs contrary to popular social science theories and methodologies (De Landa,
2006; Harman, 2009).
One of the most interesting constructs they developed was assemblage. In A
Thousand Plateaus, the second volume of Capitalism and Schizophrenia, the assemblage
is defined as both a material and a force, but also an examination and becoming (Deleuze
& Guattari, 1987). The authors use the analogy of a book to show the multiple networks,
forces, meanings, and materials that create this literary assemblage. For example, a book
isn’t just the object in front of you. It is also the embodiment of social, cultural, and
economic relationships that distribute the words on its pages. The book also is a vehicle
for the ideas of the author, the editing of the publisher, and even the profits of the
distributor. The relationships between human, nonhuman, and hybridized networks of
distribution, control, and exchange create the book. Deleuze and Guattari challenge the
philosopher/social scientist to think in terms of material, meaning, and exchange in the
quest for the origin of ontology.
All we talk about are multiplicities, lines strata and segmentarities, lines of flight
and intensities, mechanic assemblages and their various types, bodies without
organs and their construction and selection, the plane of consistency and in each
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
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case the units of measure. (Deleuze & Guattari, 1987, p. 4)
The last seven words are the most important, because they force an explicit link to an
empirical exploration of discovery where what has been hidden can be revealed. Instead
of relying just on categories of individual, group, and culture to explain social
phonomena, Deleuze and Guattari create a freedom to measure and name other
combinations and combine them into assemblages. For Deleuze and Guattari, the
individual is not just a lifeforce and matter that create the mind. In addition, the mind is
not only conscious and subconscious but is connected to the economic, political, and
cutural systems of society—each informs the other (Guattari & Deleuze, 1983; Deleuze
& Guattari, 1987). The power of assemblage is that you can look for connections and
networks outside of traditional epistemolgical conceptions and alter the ontology of any
object so long as you are explicit about your assumptions, measurements, and ontology.
In many studies of education, agency occurs at the individual human level and
involves an analysis of the teacher on one side and the students on the other (Lier, 2008).
There are also many studies of agency that take into consideration the sociocultural
context of students and teachers (Bossert, 1977; MacLeod, 1995; Blount, 2003; Frongillo
& Jyoti, 2003). These studies involve the choices and strategies of human beings that
occur within a traditional classroom setting. They may react or be guided by the
sociocultural forces, but never constrained in a deterministic way—free will and choice
still form the ontological basis of being.
If we apply the idea of the assemblage to the EDSC11UVM wiki, you can
identify its three main parts: the teacher, the group of students, and the wiki software.
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
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Each influences, constrains, and limits the choices of the other, forming a collective self-
organizing network of meaning and information exchange which is the wiki itself. For
example, the wiki technology enabled the students to communicate and exchange
information outside of the face-to-face class time. It is highly unlikly that knowledge of
“The Power of Girls” would have even been created in the first place without this
technology. However, it is also important to recognize the desire and interest of the
students themselves in the creation of the wiki and the knowledge associated with it.
In addition, if the teacher did not deploy the technology and create a very
collaborative and open learning enviroment, then neither the wiki or the exploration of
these complex issues would have happened. All of these separate agents are necessary to
create the complex social, technological, and pedagogical network that resulted in the
wiki. Each part of this assemblage is acted upon by the others because the whole
arises through the constraints of its constituent parts and larger environment they
are embeded in. In other words, in order to understand this classroom experience, it is
important to examine this educational assemblage as a whole while keeping track of the
impact and agency of its consitutiant parts.
The technology of the wiki creates the ability for the teachers and students to
communicate asynchronously. This ability opens up the possiblity for different kinds of
human behavior and information exchange to occur (Landow, 1994; Taylor & Sarrinen,
1994). As described above, the wiki created the possibility for the students and teacher to
engage in conversations outside the normal class times. Some students used this ability to
work late at night and early into the morning engaging in learning outside of the class
time. You might even argue that this newly created technological ability allows for the
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
34
creation of a more complex and critical pedagogy (Landow, 1994; Benkler, 2006). Thus,
the structure and function of this technology helps to create a context that empowers and
also constrains individual agency in very different ways. This “context” can be viewed as
the culture of the classroom.
This type of ontology has been traditionally deployed to understand the
relationships between individuals, groups, societies, cultures, and even technology in the
disciplines of anthropology (Malinowski, 1922; Munn, 1986; Mauss, 1990) and
sociology (Durkheim, 1980). Within the context of structural functionalism, the
relationships between the various parts of the “culture” remain static and guided by a set
of rules and norms that are decoded by the researcher. The concept of the assemblage
allows for both the identification of the parts and an exploration of their relationships.
These “structures” and “functions” are not static in any way and change over time—the
determinism interacts with agency. Deploying the assemblage construct in educational
studies might prove useful in making explicit some of the ontological assumptions that
dominate our research method.
The EDSC11UVM wiki is shaped, but it also shapes the experience of its
participants. The teacher is faced with a choice to either strengthen or weaken the ability
of the student to form networks for information exchange and knowledge creation outside
the classroom through the imposition of rules and norms that guide the behavior and
expectations of the students. The teacher is a catalyst that creates the classroom
environment, but the students are also active participants. The technology has a profound
impact on the kinds of exchange that take place (De Landa, 1991). One student explained
it this way:
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
35
You need the type of teaching style that you had and we need that technology to
achieve what we did. Because on our wikispace we were able to contribute to the
content literally in anyway we saw fit. We could post video blogs communicate in
new discussion pages. We all added on a daily or weekly basis to this wiki.
Students, teachers and everybody. Without that—the wikispace technology we
would not have been able to do that. (001, 2010)
In another section of the interview, the student pointed to the fact that not all technology
created such opportunties for dynamic exchange. For example, the popular content
management system Blackboard was described as being less collaborative:
In Blackboard, we were only allowed to add text in the discussion no new pages,
no new websites, no new videos nothing—just discussion board text…[with the
exception of] the discussion tab I am not really able to change Blackboard. (001,
2010)
The ability to add, modify, or delete content in the context of Blackboard is limited, and
so too is the agency of the students to create knowledge and exchange information. In
fact, the program itself is not capable of allowing students to modify lessons and content
(Blackboard Inc., 2010). A teacher and institution using Blackboard thus avoids dealing
with issues of power, control, and academic discipline to questions that are familiar to the
readers of Foucault, Bentham, and Dewey. Thus, the teacher remains at the center of
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
36
academic discourse with the ability to see all while maintaining a monopoly on content
creation in the classroom (Foucault, 1977). The wiki enables a teacher—if willing—and
students—if they are able—to exchange information and generate knowledge in more
complex and sophisticated ways.
Does the wiki have agency? If we limit ourselves to only examining how human
beings, both individually and collectively, influence each other, then no—the wiki has no
agency. However, if that tack is taken, then we fall back into a theory of change that is
still basically about structures and their functions (Deleuze & Guattari, 1987; De Landa,
2006; Dosse, 2011). Our strategy to change institutions can only be focused on changing
their structures and functions through the modification of various rules and procedures.
Yet we have already shown that without wiki, much of the information and knowledge
created by these human participants would not have happened. Is the change happening
because of modifications of the structures and functions of the relationship between the
teacher and student, or through the introduction of another agent in the classroom?
Agency is different than a concept embeded in choice, intelligence, or free will (Latour,
The Pasteurization of France, 1988). Agency presupposes influence. It should not
presuppose an ontology that valorizes these qualities and places them in the bodies of
human beings (Haraway, 1990; Crary & Kwinter, 1992; Harman, 2009). The wiki
technology did influence the participants in EDSC11UVM and “The Power of Girls.” It
had agency, but it is nothing like human agency.
Conclusions and Implications
The educational assemblage—teacher, students, and wiki technology—create a
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
37
dynamic, self-organizing system of exchange and knowledge control. The power to
change content is distributed among the participants within a context of rules and norms
created by the teacher, guided by the wiki technology, and implimented by the students.
This research project suggests the following:
1. Teachers exert a powerful influence over the formation of online learning
environments.
2. The amount of data generated by online learning environments soon
becomes too large for the teacher to control and edit. This information
overload on the part of the teacher allows for students to gain greater
control of both knowledge creation and information exchange in these
online educational environments.
3. When students have the ability form their own networks of knowledge
creation and information exchange, they have the ability to produce work
that is both complex and sophisticated.
4. Lesson content is improved by giving students the ability to modify,
check, and improve their content.
5. Students will communicate with each other and the professor outside of
the face-to-face meeting times if the technology and classroom culture
allow for it. These interactions can occur at all times of the day and night
and add much to the learning environment.
Can these assemblages transform education? That depends on many factors that
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
38
lie outside the scope of this research. Academic institutions are very slow to change, in
part because of the strong networks of capital, information, and knowledge that are
controlled hierarchically (Bourdieu, 1984). It is hard to see how the educational
assemblages described in this paper can be widely adopted at many institutions of higher
learning given the current economic and political environment. Faculty tenure and
promotion are judged by publications, grants, and service. These activities take up a lot of
time. While teaching is important to all professors, wikis do create an environment where
a lot of content is generated that needs to be read and commented on. Since faculty
schedules are already full, it may be unrealistic to expect them to look at and engage with
even more student-created material. In additon, opening up lesson plans produced by
professors to both modification and comment by students is a rarity. The wide-scale
adoption of such a move would represent a paradigm shift in the social, political, and
academic capital in academica. It is unlikily to occur in higher education due to the
conservative nature of these institutions. Just because a technology is transformative does
not mean it will be adopted by a culture or society (Jameson, 1991; Lyotard, 1993;
Latour, 1996). A technology can offer the possiblity for changes to existing structures of
information and knowledge exchange networks, but it cannot drive the process alone.
Running head: THE USE OF WIKIS IN KNOWLEDGE CREATION AND
40
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