The Quadient Future

Lettheexperiencebegin!

TheQuadientFuture

Zbynek Hodic,ChiefTechnologyOfficerIOctober6,2017IBerlin

©QuadientInspireDays2017Berlin

Lettheexperiencebegin!

ScottDraeger,VPProductMarketing

R&DOrganization

Seattle

HradecKraloveOlomoucOstrava

Arnhem

LaCrosse

Quadient

- 400+innovators

- YoYgrowthinallcenters

Partners

- FPT,LetsGood,Idealine,…


QualityCommitment

Qualityassurance

QualityControlSecurityverification- 2249testcases

Usabilityvalidation- 124scenarios

Newfunctiontests- 1808testcases

Regressiontesting- 118959regresiontestcases- 244758compositionlogictestcases

Performancetests- 114stress,reliability,rawperformanceandloadtestscases

InnovationinProcess

One platformOne qualityOne delivery

GA release

FMAP in February

FMAP in October

May 2018

Feb 2018

Oct 2017

Quadient “Greenstripe”

Quadient Integration

RMADDevelopmentinCX

Design Approval

ContributeDistribute

RMADDevelopmentinCX

QuadientCloud.com

SeattleHradecKralove

Quadient datacenters

Backupcenters

Cloud operations

NewSouthWales

IowaAmsterdam

Dublin

Illinois

Victoria


Futuretechnologiesincustomerexperiences

TheFutureDriversofCX

CommunicationistheCoreofCX

TraditionalCCM

MobileWeb

email

Agencies,projects,etc Social

Quickprojects

Digitalinitiatives

CustomerContext

DQ

ExperienceStrategy

DigitalExperiences

Youcanleadatransformation

69%ofenterpriseleadersbelievedigitaltransformationiskeytoimprovingthecustomerexperience– eMarketer,July2017

63%ofenterpriseleadersseeaskillsgapasahindrancetoenablingdigitaltransformation– PwC,GlobalDigitalIQSurvey,2017

Asaresultofthesefindings,wearetakingCXtothebusiness…• DynamicexperiencestoLOB

tools• Integrationswithdifferent

solutions

• ImprovingthesharingofcontentacrossLOB


Ourbusinesssolutionsataglance

CUSTOMERJOURNEY

DIGITALEXPERIENCES

POSTAL

CUSTOMERCOMMS

DATA

Quadient’sportfolioenablesnextlevelCX?


StrategyDevelopmentcomplete

11.2(Feb 2017)

11.3(June2017)

11.4(Nov17)

12.0beta(Feb18)

12.0GA(Apr18)

Releasestatus

FavoriteInnovationsinR12

HybridScaling(Scaler)

Omni-ChannelCoordination

DragandDropDigitalSignatures

(DC)

WhatsAppSupport

MobileAppIntegration

RichNotifications

SmartJobProcessing(Scaler)

StyleTabinLayoutProperties(Designer)

DeviceIndependentDisplayRules

InteractiveCloudCorrespondence

CategorizationforInteractive

TemplateModule

IntegratepersonalizedwebpagesinEnterprise

Sites

LeadinginourMarket(s)

2016ForresterWaveratesQuadientasleader

Source:TheForresterWave:CustomerCommunicationsManagement,Q22016

Quadient( )

Recognizedasaleaderfourtimes

Source:GartnerMagicQuadrantforCCMSoftware,Jan2017

GartnerranksQuadientasaleadingvendor.

Inspireisadeptatsupportinginteractiveandon-demandcommunications.Inspire’s capacitytohandlelargevolumesofdataandbatchmodeprocessingwassingledoutbyitscustomerreferences.

Quadient[formallyGMCSoftware]continuestobeamongthemosthighlyregardedofCCMprovidersbyourclientsandbythereferenceclientforthisMagicQuadrant;onereasonitisonceagainaLeadertheMagicQuadrant.

Quadient[formallyGMCSoftware]isinvestingincustomerjourneymappingtoolsthatconnectCCMtocustomerexperiencetoolsinordertofacilitatemultichannelcommunications.

Quadient


Quadientcapabilitiesin14+analystreports

■ Gartner,MagicQuadrantforCustomerCommunicationsManagement Software,January2017

■ Gartner,MarketGuideforElectronicSignature,January2017

■ Gartner,TheGartnerDigitalCommerceVendorGuide, July2017

■ Gartner,HypeCycleforDigitalInsurance,July2017

■ Gartner,MarketGuideforCustomerJourneyAnalytics,August2017

■ Celent,BMO:DigitalTransformationinPersonalBankingWinnerofCelent ModelBank,April2017

■ Celent,GlobalCCMMarketGuide,July2017

■ MadisonAdvisors,CustomerCommunicationsManagement(CCM)SolutionsMarketStudy,6thEdition,August2017

■ Keypoint Intelligence,HowGMCSoftwareisAdaptingfortheFutureStateofCustomerCommunications,February2017

■ Andmanymore…


Innovationdoesn’tstopwithproducts

• Experiences• People• Policies• Releasetiming• Licensing

Thankyou!

Zbynek Hodic

ChiefTechnologyOfficer

[email protected]

ScottDraeger

VPProductMarketing

[email protected]

The Quadient Future

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