T App Folio TELANGANA STATE m- Governance Project

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T App Folio TELANGANA STATE

m- Governance Project Request For Proposal (RFP)

Volume – 1: Technical and Functional Requirements

All the rights in the RFP rest with ESD, Department of ITE&C,

Government of Telangana

Implementation of mobile Governance project for the state of Telangana

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Contents

Abbreviations .......................................................................................................................................... 4

1. Purpose of the Document ............................................................................................................... 6

2. Introduction to Mobile Governance ............................................................................................... 7

3. Project Objectives ........................................................................................................................... 8

4. Platform Approach .......................................................................................................................... 9

5. Overview of various Components of proposed MSDG Platform .................................................. 10

5.1. Unified Communication Module ............................................................................................... 11

5.2. Security & Authentication Module (SAM) ................................................................................ 11

5.3. Transaction Management ......................................................................................................... 11

5.4. Transaction Logging & Audit Control Module........................................................................... 12

5.5. Marketing & Promotions Module ............................................................................................. 12

5.6. Payment .................................................................................................................................... 12

5.7. Service Management / Service on-boarding ............................................................................ 13

5.8. Remote Application Monitoring (RAM) .................................................................................... 13

5.9. MIS Reporting and Dashboard .................................................................................................. 13

5.10. API Management & Application Integration Layer ............................................................... 14

5.11. Usage Profile ......................................................................................................................... 14

5.12. Customer Support / SLA Monitoring / Application Management ........................................ 14

6. Product Features ........................................................................................................................... 15

6.1. Mobile Ecosystem ..................................................................................................................... 15

6.2. Service Categorization .............................................................................................................. 17

7. Architectural Principles ................................................................................................................. 18

7.1. Cloud Technology ...................................................................................................................... 18

7.2. End users/Ease of Use ............................................................................................................... 18

7.3. Future Proofing ......................................................................................................................... 19

7.4. Interoperability ......................................................................................................................... 19

7.5. Lights out operations ................................................................................................................ 19

7.6. Manageability ........................................................................................................................... 19

7.7. Multi-Lingual Support ............................................................................................................... 19

7.8. Nature of Service ...................................................................................................................... 19

7.9. Performance/Scalability ............................................................................................................ 20

7.10. Security Level ........................................................................................................................ 20


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7.11. Support all mobile devices .................................................................................................... 20

7.12. Upgradeability ....................................................................................................................... 20

7.13. Open Source .......................................................................................................................... 20

7.14. Use of Open Standards ......................................................................................................... 21

7.15. Loosely Coupled Modules ..................................................................................................... 21

7.16. Avoiding Device Vendor Lock-in ........................................................................................... 21

8. Scope of Work ............................................................................................................................... 22

8.1. Mobile Services Delivery Gateway (MSDG) .............................................................................. 22

8.2. Integration Layer and APIs ........................................................................................................ 23

8.3. Mobile Application Store (MAS) ............................................................................................... 23

8.4. Compliance and Certification .................................................................................................... 24

8.5. Support...................................................................................................................................... 24

8.6. Documentation, Training and Support ..................................................................................... 24

8.7. Relationship Management ........................................................................................................ 24

8.8. Create and publish various standards ....................................................................................... 25

8.9. Setting up and managing MSDG platform in DC & DR Center .................................................. 25

9. Business Model ............................................................................................................................. 26

9.1. MSDG Platform ......................................................................................................................... 26

9.2. Infrastructure ............................................................................................................................ 26

9.3. Service Enablement .................................................................................................................. 27

9.4. Channel Usage .......................................................................................................................... 27

9.5. Help Desk .................................................................................................................................. 28

9.6. Training ..................................................................................................................................... 28

9.7. On-Site Resource ....................................................................................................................... 28

10. Responsibilities ......................................................................................................................... 29

10.1. TSTS ....................................................................................................................................... 29

10.2. ESD (Mee Seva) ..................................................................................................................... 29

10.3. Implementation Agency ........................................................................................................ 31

11. Estimated Phase wise Services for m-Enablement and mobile Transactions........................... 33

Annexures ............................................................................................................................................. 35

Annexure-1 : Functional and Technical Feature Compliance (Product Features) ................................ 36

Annexure-2 : List of Live ESD Services with Description ....................................................................... 42

Annexure-3: List of ESD Services for Phase-1 mobile Enablement (Indicative) .................................... 94

Annexure-4: List of VAS Services for On-Boarding (Indicative) ............................................................ 97


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Annexure-5: Training Requirements (Indicative) .................................................................................. 99

Annexure-6: Documentation Requirements ....................................................................................... 101

Annexure-7: Project Launch Documentation Requirement ............................................................... 102

Figures

Figure 1 : MSDG Platform (Indicative) .................................................................................................. 10

Figure 2 : To – Be Application Architecture ........................................................................................ 15


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Abbreviations

APHB Andhra Pradesh Housing Board

API Application Programming Interface

B2C Business to Customer

BSNL Bharat Sanchar Nigam Limited

CPDCL Central Power Distribution Company Limited

CSV Comma Separated Values

DC Data Centre

DPR Detailed Project Report

DR Disaster Recovery

EAMCET Engineering Agricultural and Medical Common Entrance Test

ESD Electronic Service Delivery

FAT Functional Acceptance Testing

G2B Government to Business

G2C Government to Citizen (Resident)

GPF General Provident Fund

HTML Hypertext Markup Language

IA Implementation Agency

IMPS Immediate Mobile Payment Service

IPR Intellectual Property Rights

IVRS Interactive Voice Response

MAS Mobile Application Service provided by 3rd parties also called as VAS

MIS Management Information System

MSDG Mobile Service Delivery Gateway

MSF Merchant Service Fee

NISG National Institute for Smart Government

NPCI National Payments Corporation of India

PDF Portable Document Format

PG Payment Gateway

PMU Project Monitoring Unit

RAM Remote Application Monitoring

RBI Reserve Bank of India

RFP Request For Proposal

RTA Road Transport Authority

SAM Security & Authentication Module

SDC State Data Centre

SI System Integrator

SLA Service Level Agreement


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SMS Short Message Service

SOP Standard Operating Procedure

SSDG State Services Delivery Gateway

TRAI Telecom Regulatory Authority of India

TSTS Telangana State Technology Services

UCM Unified Communication Module

UI User Interface

UID Unique Identity

UPI Unified Payment Interface

USSD Unstructured Supplementary Service Data

XLS Microsoft Excel Spreadsheet

VAS Value added service also called as Mobile Application Service provided by 3rd parties

XML Extensible Markup Language


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1. Purpose of the Document

The Request for Proposal (This Document) floated by Telangana State Technology Services (TSTS)

on behalf of the Electronic Services Delivery (ESD) Department (Mee Seva), Government of

Telangana to select an Implementation Agency (IA) who would be responsible for design,

development, implementation, and maintenance of Mobile Services Delivery Gateway and associated

Mobile applications for a period of 3 years with a possibility of extension for another 1+1 years

subject to terms and conditions of the RFP.

The content of this RFP has been documented as a set of three volumes (Volume I, II & III) as

explained below:

Volume I: Functional, Technical and Operational Requirements

Volume I of RFP brings out all the solution requirements of the mobile Governance system. This

volume also provides the details of other requirements of the project.

Volume II: Instruction to Bidders and Bidding Terms and Conditions

Volume II of RFP details the bidding process, bidding terms and conditions and all that may be

needed by the bidders to understand the scope of work, project implementation time lines and

approach.

Volume III: Master Service Agreement and Service Level Agreement

Volume III of RFP is essentially devoted to explain the contractual terms including the draft master

service agreement, service level agreement & Non Disclosure Agreement that ESD (Mee Seva)

intends to sign with the shortlisted Implementation Agency.

This document is Volume I.


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2. Introduction to Mobile Governance

Keeping in view the challenges faced by the citizens and the Government in citizen centric service

delivery, Department of information and Technology, Government of United Andhra Pradesh has

introduced Citizen Centric Service delivery platform, e Seva in the year 2000 to enable centralized

payments of different utility bills. eSeva builds on the success of the TWINS pilot project launched in

Banjara Hills, Hyderabad, in December 1999. It was a great success and was a pioneering initiative in

Electronic Service Delivery. Subsequently another initiative called Mee Seva was launched in the

year 2011 with an objective to provide Smart, Citizen Centric, Ethical, Efficient and Effective

Governance. The initiative involves universal and non-discriminatory delivery of all government

services to Citizens and Businessmen of all strata and improves efficiency, transparency and

accountability for the government. The initiative entails transformed government-citizen interface at

all levels of administration with shared governance models by breaking down the silos and to build up

an integrated service delivery platform.

“Mee Seva” in Telugu means, ‘At your Service’, i.e. service to citizens. It is a good governance

initiative that incorporates the vision of National e-Gov Plan “Public Services Closer to Home” and

facilitates single entry portal for entire range of G2C, B2C & G2B services.

The Electronic Service Delivery ESD platform of Government of Telangana comprises of following

components:

Mee Seva

e Seva ( sometimes referred as central portal)

SSDG

e-District

Mee Seva is a delivery channel which will deliver G2C services for all the citizens in the state of

Telangana. Mee Seva has migrated services from individual service providers and facilitates all the

users to consume the same services. The Mee Seva services can also be accessed through online at

https://onlinetg.meeseva.gov.in/CitizenPortal/UserInterface/Citizen/OnlineLoginForm.aspx

eSeva online project is a delivery channel which will deliver some of selected B2C and G2C Services

mostly utility and other payments (electricity, water bills, Post-paid mobile / landline payments,

traffic challan payments, Property tax payments, internet bill payments etc.) . The e Seva services can

also be accessed through online at http://www.esevaonline.telangana.gov.in/onlinepay.htm

State e-Governance Service Delivery Gateway (SSDG) is another platform with G2C services based

on the project launched by Government of India.

e-District is another platform with G2C services based on the project launched by Government of

India.

Description Mee Seva Total

TSOnline SSDG eDistrict eSeva

Total No. of Services 255 67 50 218 590

No. of Live services 209 47 43 200 499

https://onlinetg.meeseva.gov.in/CitizenPortal/UserInterface/Citizen/OnlineLoginForm.aspx

http://www.esevaonline.telangana.gov.in/onlinepay.htm


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The list of services keeps increasing as more and more services are brought onto the platform.

The citizens can avail the services in any of the above four platforms through

a) 110 Government centres spread throughout the state.

b) About 4500 franchisees spread throughout the state.

c) On line

On an average more than one lakh citizens use the ESD platform every day for availing services.

The Telangana Government wants to take the next step and provide its citizens the services what they

want, when they want and how they want conveniently in a transparent, accountable innovative and

humane manner. With this futuristic vision Anytime/Anywhere/Anymode of service delivery and

aforementioned demand and necessity of increasing of channels of scaling service delivery, Telangana

Government intends to provide the existing G2C & G2B services and new services including VAS

and informational services through Mobile through various platforms such as SMS, IVRS, USSD,

Mobile APP and Mobile Web.

This Mobile Governance project’s intent is to be an additional and alternative channelto the existing

ESD (Mee Seva) service delivery system and it adds to the Government Vision.

3. Project Objectives

To meet the vision of the Electronic Service Delivery, Telangana government intends to ensure that

the a mobile service delivery platform in built over the existing Electronic Service Delivery platform

to offer citizen services through mobile channels. The objectives of the project are:

Greater accessibility to Bridge Rural Urban Divide

o Anytime - Anywhere – Any how servicedelivery

Aim to provide multiple payment options including wallets.

Real time Monitoring

Capturing Citizen grievances, queries and feedbacks real-time

Services delivery through Smart phones as well as feature phones

Near Universal reach, reducing Digital/ Language/ Literacy Divide

Low cost for service delivery which benefits citizens

Will be a platform for all departments of Telangana though Electronic Service Delivery will

be the lead user.

Services through the User Interface in English, Hindi and Telugu

Supports all the standard mobile OS like iOS/Windows/Android/Tizen etc

4. Project Tenure

The tenure is for a period of 3 years from the date of award of the contract. ESD may extend the

contract after 3 years, by 1 year at a time for 2 years subject to a maximum of 10% increase per year

in the commercials.


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In case there is delay by ESD in selecting a new Implementing Agency IA at the end of 3 years and

ESD does not wish to continue with the Implementing Agency IA ESD has a right to ask the existing

Implementing Agency IA to continue to support for a maximum period of 6 months without any

change in terms and conditions.

5. Platform Approach

The purpose of setting up the T App Folio mobile governance platform is to provide one-stop shop for

Telangana Government enabling the delivery of government services as well as other services

including VAS and other informational services through mobile devices in an efficient and cost

effective manner.

The T App Folio mobile governance platform shall:

• Enable various channels like SMS, USSD, IVR, Smart Client, Mobile Web

• Support both smart and feature phones, the features available when accessed from

smart phone and feature phone may vary depending on the capability of the mobile

phone.

• Enable various telecom operators where the connectivity can be enabled only through

the Telco (ex. USSD)

• Enable various payment instruments like credit cards, Bank Accounts via NPCI/UPI,

prepaid card, mobile wallet

• Provide Mee Seva, eSeva, SSDG, eDistrict services through mobiles

• Should integrate with other Apps of Government like Mobile wallet of Transport

department and my GHMC of GHMC etc .

• Provide VAS services

• Provide Informational services which serves public interest

• Provide citizen centric services which are of public importance by on boarding apps

developed by private developers subject to terms and conditions

• Have necessary connectivity and bandwidth for the departments to enable / plug-in

their services in a seamless manner

• Facilitate the inter-operability across channels, payment instruments and departments

to take maximum benefit of the platform.

T App Folio Mobile Service Delivery Governance platform MSDG shall be a shared platform and all

interested Government departments of Telangana , agencies interested in providing mobile services as

well as some private agencies which serve public interest subject to approval by the ITE&C

department shall have the right use this platform in order to avoid duplication of effort (infrastructure,

development, management, regular enhancement and maintenance). Electronic Service Delivery

division of department of ITE&C being the lead user, will manage the hardware, software platform

and all the required relationships of all stakeholders pertaining to the project.


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6. Overview of various Components of proposed T App Folio MSDG

Platform

The purpose of T App Folio mobile governance platform is to provide a wide range of services to

citizens of Telangana state through mobile devices.

The various components of the platform as envisaged are described below.

The Bidder is required to provide a detailed functional, technical and architectural description of the

MSDG platform

Figure 1 : MSDG Platform (Indicative)

As the T App folio Mobile Governance initiative is going to heavily depend on the ability to integrate

with external system, the following guidelines must be followed:

1. Mobile App / Mobile Internet integration with MSDG platform to be done only through well-

defined / well documented APIs, which is necessary for creating m-folio

2. All other channel enablement must also happen through well-defined API (Ex. IVR, USSD,

SMS – Push / Pull)

3. Communication between MSDG and external systems (Ex. Services, Mobile App,

SMS/IVR/USSD/PG systems) to be done only through well-defined APIs


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The functional description of the components shown in the diagram above is provided in the

subsequent sections of this document.

6.1. Unified Communication Module

Unified Communication Module (UCM) will act as an entry point for all the channels to interact with

the rest of the MSDG components. The UCM to be able to communicate with SMS gateway, USSD,

IVR as well as mobile application and mobile web site in a seamless manner. UCM shall cater to any

new message format or new device in future. UCM is expected to create an open communication layer

for any external device to securely communicate with the MSDG platform. Future proofing the

platform is of paramount important.

6.2. Security & Authentication Module (SAM)

Mobile governance platform need to support multi-level security and authentication process.

Departments may choose to use one or more methods to authenticate the user and verify the

transaction authenticity and consistency.

The SAM must have the ability to interact with external systems to carry out necessary security and

authentication checks as required and defined by the system (ex. Verify biometric based on UID by

calling UID’s Authentication API). The SAM may also be required to carry out encryption and

decryption of the information by calling external API. Security module will also be responsible for

checking various roles and permission associated with the activity.

6.3. Transaction Management

This is the core transaction management module of the platform, all the messages will be routed

through transaction management platform for further processing, transaction management will interact

with external systems for verification, authentication and consumption of the information, will

interact with payment module for handing over the information for payment processing, will interact

with department / merchant module, customer/citizen profile module and other modules for various

types of verifications. Transaction management will also be responsible for calling business rules API

for checking various business rules as well as with service charges module for calculation of

transaction charges prior to sending the transaction for further processing.


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6.4. Transaction Logging & Audit Control Module

The system needs to support extensive, configurable, traceable transaction logging & audit control.

Transaction logging involves life-cycle details of the transaction with information about each and

every process step. The module should have the ability to configure not logging of certain data

elements (ex. Credit Card details, mPIN, Biometric details) as well as the ability to turn-off or turn-on

either partial or complete logging. The module need to log all the API calls to the external system

with reference data and date-time stamp as well as all the API calls into the system with reference

data and date-time stamp. Another aspect of transaction logging is error detection, logging and

propagation to the appropriate level after mapping the external error message to the platform specific

error message to effectively communicate to the citizen. A graphical user interface to show the life

cycle of the transaction with the necessary details is a necessary requirement of the logging module.

The audit control module serves the purpose of tracking any changes to the system configurations.

The module needs to have ability to configure various elements of the system like data base tables,

UI, functional flow, parameters at various levels. The system need to provide user interface to setup

the audit control parameters as well as generate the necessary reports to monitor and track the changes

to the system configuration.

6.5. Marketing & Promotions Module

An integrated mobile governance platform provides great opportunity for various Government

departments as well as businesses to promote their services and reach out to a significant portion of

the population in an effective manner. Government departments spend significant amount of resources

to provide the information to the citizen – this includes education, awareness building and

promotions. The system shall have the ability to integrate with the 3rd party / open source module and

deliver the message across all the supported modes of communications (channels). The module shall

have the ability to send information / messages to the citizen, business, government employees and

agencies as part of the transaction (i.e. part of SMS receipt for payment transaction, part of status

update from department, during IVR or outbound call, in app message/ notification, as part of mobile

web etc.) or as a separate totally independent process as required by the government.

6.6. Payment

Payment and Banking using mobile phone is an integral part of the comprehensive mobile governance

platform. The payment module of the mobile governance platform needs to support various payment

instruments allowed by RBI. The module needs to be intelligent enough to route the authorization

request to the appropriate Payment Gateway. The platform at a minimum need to support processing


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of mobile payment transactions using credit card, debit card, prepaid card,IMPS/UPI based payment,

mobile wallet (also known as semi-closed wallet) issued by authorized private companies and UPI.

The payment transactions need to fully comply with Mobile Banking & Payment Guidelines

published by RBI.

6.7. Service Management / Service on-boarding One of the important aspects of mobile service delivery platform is effectiveness in m-enabling

various services and businesses. Service management module helps enable various department

services on mobile, the module should provide a self-service portal for administrators and

departments to manage services, enable / disable various channels, view status of services.

6.8. Remote Application Monitoring (RAM)

Mobile service delivery platform is going to have multiple loosely coupled modules to facilitate

scalability and management of the platform. The platform needs to have high availability and load

balancing built into it. Apart from the core modules of the platform, the platform would be integrated

with various external entities like payment gateways, banks, telecom operators, SMS aggregators and

departments as well as businesses.

The real time monitoring and management of the MSDG platform using single portal is key to

provide uninterrupted and high available service to the citizen and businesses in the state.

6.9. MIS Reporting and Dashboard

The platform need to provide extensive parameterized reporting facility for both department users and

administrators to run various reports from time to time.

The reporting module need to have the capability to configure event based or time based reports.

These reports need to be delivered via multiple channels like push reports in email, on-demand

through browser, downloadable in XLS or XML format, tablets, ipad and other similar technologies,

mobile device. The reporting module needs to support various formats including HTML, XML, PDF,

XLS, and CSV.

The multi-dimensional report with drill-down capability will need to support dimensions like

departments, time, district, city, taluka, service category, channels.

Integration with map and display of real time activity on the map in the form of points on the map,

detailed location details, directions and other information useful for display of executive dashboard

needs to be supported.


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A detailed list of parameters for transactional reports and dimensions for the dashboard reports would

be made available during the implementation phase. The reporting and dashboard module need to

have the capability to configure event based or time based reports, need to provide tools and

techniques to define various dimensions and parameters for the report based on the various business

objects supported by the system.

6.10. API Management & Application Integration Layer

The mobile governance platform needs to provide well defined, open standards based, well published

APIs for various entities (departments, business, developer community) to consume and integrate with

the platform. In order for the mobile governance platform to enable services, the platform needs to be

integrated with ESD as well as other department IT services (two way integration where mobile

governance platform calls department API and department API calls platform API), the information

exchange can be either push or pull based depending on the need. Apart from open standards based

web-services, the integration module should support data exchange based on XLS, XML, delimited

text and other acceptable and widely used formats. The integration module should also provide a

on line and batch mode integration facility. Integration with popular social networking sites like

Facebook, Twitter and Google+ using the published API as well as integration with mail server would

be considered as desirable features. Any new service enabled on the platform will need to be

notified/popularized via Twitter, Facebook, Google+ or any other social media platform.

The integration module will need to be integrated with Aadhaar, Digi-Locker, e-Sign and other state

and national portal / platforms.

6.11. Usage Profile

The users of the mobile governance service should be able to detect and use the service in an effective

manner. The platform should have the ability to group and present the service intelligently. The

grouping of services need to support various parameters like City, District, Category of Service,

Department, Channel Usage, Awareness need etc.

6.12. Customer Support / SLA Monitoring / Application Management

The Bidder is required to provide Application Management Module for Application Management and

SLA Monitoring. The Help Desk module shall be used by the Call Center / Help Desk to manage the

customer ticketing and life cycle. The module shall have the ability to log tickets via portal, email or


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various mobile channels (SMS, IVR, USSD, Mobile Web, Smart Client), appropriate alerting /

communication to the citizen or the ticket filer is critical part of the help desk functionality.

The SLA monitoring tool shall have the ability to track the SLAs as described in the RFP at a

minimum, the monitoring tool shall have the ability to generate the necessary reports and also

calculate the penalties if any. The SLA monitoring tool shall have the ability to export or import the

necessary data.

The application monitoring tool shall help IA and ESD manage and monitor the platform and related

components of the platform effectively. The tool shall monitor the services, unified portal as well as

reporting is a necessary aspect of the application management tool. The module shall have the ability

to integrate with external monitoring tools if required.

7. Product Features

Please refer to Annexure 1 for detailed product feature requirements.Bidder is required to submit duly

filled compliance sheet along with their bid response.

7.1. Mobile Ecosystem

The functional view of the proposed architecture is depicted below (For illustration only).

Figure 2 : To – Be Application Architecture


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The To-Be architecture is expected to be an API driven, future proof architecture with the ability to

integrate with existing system via API as well as integrate with other external systems using the API.

The key touch-points of MSDG Platform with the external system are

• MSDG Platform to integrate with

– SMS gateway to send and receive SMS (PUSH / PULL services)

– IVR / Telephony Platform for voice based services

– Telco USSD Gateway for USSD based services

– Payment Gateway – to process payment transactions

– With Mee Seva, e-Seva, e-District , SSDG for Govt Services

– Should integrate with other Apps of Government like Mobile wallet of Transport

department and my GHMC of GHMC etc

– With VAS service providers

– With Informational services

– With other private service providers for the services which have public interest

– AADHAAR e-KYC, DigiLocker, e-Sign etc…

– With Mobile App / Mobile internet for App enablement

– Any other systems as desired by the Government broadly which are in public interest.

The decision of ESD is final and the IA has to integrate any service or

application when asked to do so.

• MSDG Platform to expose API for

– Mobile Application Development, Company to develop smart client & mobile

internet app

• MSDG platform to have API integration module for

– ESD APIs to integrate

• ESD to expose API to integrate with MSDG

• 3rd party developers / organizations

– ITE&C department desires to involve 3rd party developers / organizations to build

innovative, user friendly applications for the any services offered through T App

Folio. MSDG platform must factor in this and shall have all the necessary

functionalities to ensure secure on boarding of these applications.


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7.2. Service Categorization

The services to be enabled on MSDG platform are categorized as Government services, VAS services

and others. The revenue share details of each of the services are provided below:

I. The Government services will fall into – Payment, Non Payment and Informational Services.

1. ESD will grade the payment services and charge convenience fee. The convenience fee for

various services will be decided in course of time and is planned to be between Rs 3 to Rs 15

per transaction based on the nature of service, the data entry and work flow involved in the

respective service.

2. The revenue generated out of these graded payment services will be shared with IA as per the

financial proposal submitted by Bidder.

3. The payment services as categorized by ESD, need to be enabled across various channels viz.

Mobile Application, Mobile Web, USSD, any other channel as desired by ESD.

4. IA is required to develop non-payment and Informational services as part of the overall

initiative, to be enabled across multiple channels like Mobile Application, Mobile Web, IVR,

USSD, SMS (Push or Pull), as desired by ESD. Examples of the Informational / non-payment

services are:

i. Informational service like – Location of Exam Centers, Location of MeeSeva

Centers, Information related to Blood Bank, Information related to government

schemes or new scheme launched by government, information related to the

scholarships or job availability etc.

ii. Non-payment services like Customer grievances, Complaints on civic amenities etc.

5. ESD intends to provide Informational and other non-payment services to its residents free of

charge. As there will be no revenue generated out of these Informational and other non-

payment services IA is not entitled for any payment on these category of services. The

indicative number of Informational and non-payment services is provided in section 6.2 point

V below.

6. Both payment and non-payment service may involve sending SMS, Voice Message

(Outbound call) and / or email to the resident at various stages, the exact nature of the

communication may change from service to service and to be decided by ESD during the

service enablement process.

II. The VAS services and other services.

1. In addition to the revenue earned for the platform and for the ESD payment transactions, the

IA can additionally earn revenue by enabling 3rd party value added services (VAS services

also called as mobile application services).

2. ESD intends to on-board Value Added services which serves a larger citizen interest across

multiple channels such as SMS, USSD, IVR, Smart Client and Mobile web. ESD intends to

charge On-Boarding fee, AMC and share the revenue with the IA as provided in section 9.3

point number 4.

III. The bidder may be required to enable already developed government and other citizen centric

services on the platform. The enablement of these services may involve providing menu option /

link in the application for invocation of the service. As there will be no revenue generated out of

these categories of services IA is not entitled for any payment on these categories of services.

IV. The indicative numbers for government services are provided below:


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Particulars

Year -1 Year -2 Year -3 2016 - 2017 2017 - 2018 2018 – 2019

First Half (Project Go-

Live)

Second Half

First Half

Second Half

First Half Second

Half

Number of Services to be

Enabled 100 150 150 0 0

V. The indicative numbers for Informational and non-payment services are provided below:

Particulars

Year -1 Year -2 Year -3 2016 - 2017 2017 - 2018 2018 - 2019

First Half (Project Go-Live)

Second Half

First Half

Second Half

First Half Second

Half

Number of Informational and

non-payment Services to be

Enabled 50 100 100 0 0

VI. The indicative list for VAS services is provided in Annexure-4.

8. Architectural Principles

The success of the platform largely depends on the basic architectural principles implemented. Given

the differences in the technology with their related advantages and disadvantages and interoperability

issues it is very important to have credible criteria to form the basis for choice of a particular

technology to deliver mobile services. Such criteria are given below:

8.1. Cloud Technology

It is important for the services and application to be cloud ready, to take the advantage of next

generation cloud implementations and technologies.

8.2. End users/Ease of Use

End users availing the service must be kept in mind. Their ease of interaction with mobile devices, the

kind of mobile devices commonly used by targeted segments, network availability and demand for

service should guide the choice of technology for service development and roll out. Support for local

language Telugu has to be borne in mind.


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8.3. Future Proofing

The system should be designed to plug-in new technologies and components in a seamless manner,

similarly any obsolete technologies or components should be removed without impacting any other

component of the system.

8.4. Interoperability

The platform need to integrate and interoperate with various other external entities, the ability of the

platform to easily and in a relative seamless manner integrate with external entities, interoperate with

multitude of technologies is a significant criteria while selecting the technology.

8.5. Lights out operations

IA has to provide end-to-end, comprehensive, modular and integrated management of IT

infrastructure components to maximize the availability of IT services and SLA performance.

Management of the system should be automated to the maximum extent possible and the technology

used for managing the system should be open standards based, use of open source is desired wherever

it meets the system requirement.

8.6. Manageability

Ability to manage the various services and systems effectively with minimum to zero impact on other

services should be a key component of technology selection criteria.

8.7. Multi-Lingual Support

Mobile Governance platform and various mobile channels need to support multiple languages

including Telugu and Hindi to be able to reach masses. The IA shall support for English, Telugu and

Hindi languages across various channels (SMS, IVR, USSD, Smart Client, Mobile Web etc.) for

services across service categories as required by Government of Telangana.

8.8. Nature of Service

Choice of SMS, USSD, Mobile Web, IVRS or mobile application will be driven by nature of service.

It may be a simple query, structured query or a form-based interaction with back-end IT system.

Complexity and nature of functional requirements will be the basis of opting for appropriate

technology for a particular service.


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8.9. Performance/Scalability

The performance and service levels desired also guide the designer to opt for a particular technology

to deliver a service through mobile devices. The following criteria must be kept in mind during

selection of the technology

a. Every component need to scale to a large volume

b. Every component as well as the whole system needs to provide consistent and acceptable

performance even at scale

c. Single point of bottle-neck and failure must be avoided

d. System should support asynchronous processing by enabling loosely coupled and messaging

architecture

8.10. Security Level

The platform needs to have capability to manage security and privacy at multiple levels. A

transactional service may require higher security levels than an ordinary information service such as

status check or weather forecast. Non-functional requirements such as data security, user

authorization and access control need to be taken into account while designing the platform.

8.11. Support all mobile devices

The platform should support all mobile devices like smart phones as well as feature phones.

8.12. Upgradeability

Ability to upgrade services / add new services and mode to access these services effectively in a cost

effective manner without affecting other parts with a commitment for backward compatibility as per

the policy guidelines of mobile governance platform

8.13. Open Source

Due to significant benefits offered by Open Source applications, both Private and Government

organizations are opting for Open Source Software. Apart from the obvious savings in License Fee

and AMC, the bigger benefits are achieved by avoiding vendor lock-in. The open source software like

database, application server, web-server, reporting tools, integration engine, and operating system

shall be considered for use as much as possible. Bidder is solely responsible for selection of

technology (open source or otherwise) by keeping the functional, technical and non-technical

requirements in mind. Bidder should justify his approach for selection of technology along with

associated Risks and Benefits.


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8.14. Use of Open Standards

Choice of technology should be based on widely used frameworks and well established open

standards, the choice of open technology should meet the system requirements

a. Platform must be built on open standards, must use open source to the extent possible, must

publish open APIs for various entities to consume

b. All activities performed on the platform should be enabled through documented published

APIs with the same level of authentication and security

c. Platform should create standards for those areas where none exist

d. Avoid vendor lock-in by selecting appropriate common denominator (ex. do not use vendor

specific relational database features, as use of such features may result in lock in to the same

vendor)

8.15. Loosely Coupled Modules

The modules of the platform need to interact with each other in a seamless manner, plugging in or

plugging out of the modules or functionality should not impact other modules of the platform.

Platform should have the ability to process large number of concurrent requests / messages in both

synchronous and asynchronous manner depending on the functional need, the need to process large

number of concurrent requests without losing a single request may necessitate a strong messaging

architecture to be in place.

8.16. Avoiding Device Vendor Lock-in

SMS, IVR, USSD (on GSM network) channels work across any device hence there is no risk of the

(mobile device) vendor lock-in issue.

Smart Client as well as Mobile Web applications need to work across various devices and device

families. Instances of application working only on certain devices or device families must be

documented and prior approval from ESD must be obtained before launching such services on the

platform.

Vendor is required to evaluate the technology platform to be used for development of the mobile

application, any technology platform which would result in vendor lock-in must be avoided at any

cost.

In case vendor develops the mobile app using a framework, that framework must be made available

even after the expiry of the agreement for ESD to use, at the same time, vendor must provide

sufficient explanation to for use of one method over other (Ex. native application versus mobile app

developed using framework)

Technology choice by vendor must not limit ESD's ability to roll out the services, on-board 3rd party

as well as other department services in any way.


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Vendor shall provide the migration path from one technology to another in case a proprietary

technology is used to develop mobile applications.

By considering the above objectives, it is recommended that the bidder should consider the following

for proposing mobile governance platform:

a. Industry standard relational database and open source

i. Specific database features which may potentially lock-in the DB vendor must be

avoided unless specifically approved / requested by ESD (Mee Seva)

b. Industry standard technology stack to develop server components

c. Loosely coupled architecture with messaging support

d. Industry Standard Operating System

9. Scope of Work

The broad scope of work for Implementation Agency (IA) is described below:

9.1. Mobile Services Delivery Gateway (MSDG)

a. Development, maintenance, deployment and monitoring of centrally located loosely coupled

n-tier based software for enabling government services on the mobile across various mobile

channels

b. Development, maintenance, deployment and monitoring of centrally located n-tier web portal

to manage various aspects of mobile services delivery gateway

c. Deployment, maintenance & monitoring of application servers, database server and other

related servers at primary and DR site relating to MSDG.

d. Integrate with any external mobile apps as may be decided by ESD.

e. Create and manage UAT (User Acceptance Testing) setup for MSDG. The UAT setup shall

be near replica of the production setup, ESD (Mee Seva) and IA to work together to decide

the configuration of the setup

f. Enable various services for departments as well as external agencies to be consumed by

citizen, businesses and government departments / agencies

g. Supporting user acceptance testing of the MSDG platform, services across various channels

h. Manage application, data and server security of the MSDG platform

i. On-going enhancement of the core platform by implementing new features, enabling newer

technologies to meet Government of Telangana’s mobile governance objectives

j. Responsible for management of operations activities of mobile governance like reconciliation,

grievance redressal /issues raised by help desk, supporting departments to resolve their

queries by providing product information, logs and other related information

k. Development of smart client and mobile web applications to work across devices


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l. Implementation of call flows for USSD, IVR (including voice recording in multiple

languages) and other channels to meet department’s requirement

m. Adherence to SLA and SLA monitoring

9.2. Integration Layer and APIs

a. Creation, maintenance, deployment and enablement of various standards based Open APIs on

the MSDG platform for departments as well as external entities to integrate with

b. Support for both on-line, real-time as well as batch mode integration

c. Support for various data formats like XLS, XML, CSV, Delimited based, Text etc.

d. Publishing of API Development guide as well as Security standards document for integration

with MSDG to any external app developers.

e. Publish standards for an external device (ex. Mobile Point of Service, Kiosk) to securely

communicate with MSDG via UCM (Unified Communication Module)

9.3. Mobile Application Store (MAS)

Enablement of mobile application services is very similar to enabling services of the departments but

for the purpose of clarity the MAS activities are explicitly listed below:

a. Development, maintenance, deployment and monitoring of mobile application store

platform for external agencies and citizen to create, deploy, manage and maintain mobile

applications

b. The MAS module should allow 3rd parties to deploy and integrate the application with

MSDG platform. Test environment for MAS providers to deploy, test and certify the

application

i. the responsibility of approving the application to be deployed in production

environment will be that of ESD

c. Primary role of the IA is to provide the processes, policies, framework and APIs for MAS

to develop the apps per standards

d. Process to deploy, test, certify and then move the applications to production environment

e. Standardized process for MAS providers to integrate their content with MAS application

deployed on the platform

f. Provide usage statistics and revenue calculations

g. Tentative list of VAS services is given in Appendix-4


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9.4. Compliance and Certification

a. Platform to comply to various guidelines & regulations (ex. RBI’s mobile banking & payment

guideline, TRAI’s Bulk SMS Guideline) for un-interrupted and smooth functioning of the

platform

b. Assist ESD to remain compliant with various certifications and standards for un-interrupted and

smooth functioning of the MSDG Platform

9.5. Support

a. Responsible for providing access to Help Desk managed by ESD

b. Help Desk identified by ESD to provide Level 1 support for mobile governance transactions

c. Work with ESD and various government departments to define Level-2 support and resolution

process

9.6. Documentation, Training and Support

a. Creation and regular updation of necessary documentation necessary for mobile governance

platform

b. Conducting training to help government departments to enable mobile services for the respective

departments this includes providing training to the department employees and other officials on

mobile governance, training related to their services and other related services for them to

generate maximum benefit out of the mobile governance initiative

c. Please refer to Annexure 5 for Training requirements.

d. Please refer to Annexure 6-for documentation requirements.

e. Please refer to Appendix-7 for the Project Launch documentation requirement

9.7. Relationship Management

a. Manage day to day relationship with ESD, regulatory authorities, telecom operator, financial

institutions, other government departments necessary to make the platform operational

b. Co-ordinate with ESD on strategic relationship management initiatives

c. Bidder to deploy Three (03) Full time Resources at the premises of ESD, the resource profile

requirements are given below:

i. One Project Manager

a. Engineering Degree or Masters with a Management degree

b. Minimum 5 years of project manager experience with minimum 2 years of

experience of working with telecom operator

c. Minimum 1 year of experience of working on payment gateway or mobile

banking or mobile payment or mobile governance project


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ii. One Operations Manager (for managing the application and database of the production

and UAT environment)

a. Engineering Degree

b. Minimum 5 years of operations manager experience with minimum 2 years in

managing applications and databases of similar complexity

c. Minimum 2 years of experience of managing a remote team of 3 systems /

network / DBA

iii. One Product Manager (for managing functional requirements of the platform and

integration with external entities including mobile application providers)

a. Engineering Degree

b. Minimum 2 years of experience of working as product manager in mobile

services with experience of developing functional requirements involving user

interfaces like SMS, IVR, USSD, Mobile Web, Smart Client

9.8. Create and publish various standards

a. API Standards

b. Mobile Application Store Creation / Certification standards

c. Security guidelines and standards for external entities and departments to follow

d. Integration standards and guidelines for external entities to follow

e. Functional Acceptance Testing Certification Process and detailed document

f. Performance, Scalability and Load Testing Process and detailed document

g. On-Boarding and Exit management for VAS services

h. On– Boarding and Exit management of information services. Other external mobile applications

9.9. Setting up and managing MSDG platform in DC &DR Center

a. Deployment and management of MSDG platform and services at DC &DR center. The DC & DR

center will be made available by Government of Telangana.

b. Responsible for performance and scalability of the platform at DC &DR Center, the list of

services and channels to be operationalized at the DR location to be provided by Government of

Telangana.

c. IA is required to recommend the complete BOM for DC &DR as a part of their bid.

d. RTO (Recovery Time Objective) and RPO (Recovery Point Objective) shall be as per Govt. of

Telangana DR Policy.


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10. Business Model

The various elements of mobile Governance business model are given below along with the Roles and

Responsibilities of IA and associated payment terms.

The IA will have to submit the commercial proposal as per the format given in Volume-II.

10.1. Payments model

1. Bidder should propose the MSDG platform as per the Technical requirements specified in the

RFP.

2. ESD shall release the payment as follows:

a. 50% of the platform cost to be paid upon successful Go-Live

b. Remaining 50% to be paid 6 months after Go-Live

c. Payment of MSDG AMC cost in Quarterly Installments after one year from the Go-

live date.

d. Payment of service charges for transactions will be on quarterly basis.

NOTE:

Definition of Go-Live given in RFP Volume 3 section 1.1.18

10.2. Infrastructure

1. Hardware (Servers, Storage) at Data Centre and DRC

i. Bidder should recommend the sizing of required Hardware as part of their proposal.

Technical scoring would be given for the Hardware recommended by Bidder as

mentioned in Technical Evaluation Criteria with a higher score for lesser infrastructure.

Bidder should take into consideration number of services and estimated transactions

mentioned for sizing of the required Hardware and IA will be responsible for

performance of hardware as per the SLAs. If the hardware actually is significantly

different from what is quoted in the bid, additional hardware cost will be charged to the

bidder and deducted from the payments due.

ii. ESD shall make available the recommended Hardware as suggested by IA at DC and

DRC, along with the common infrastructure like Networks, Switches, Routers, Security

(Firewall, IPS/IDS, Antivirus) etc.

2. Infrastructure for SMS, IVRS, USSD

i. Bidder should recommend the sizing of required Hardware as part of their proposal.

ii. ESD shall make available the recommended Hardware at DC and DRC accordingly

NOTE:


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For the purpose of clarity: IA is only required to suggest the Bill of Material for the MSDG platform,

ESD to take the responsibility for procuring the same. If the infrastructure in production environment

within the mentioned volume is significantly different from what is quoted in the bid, additional

hardware cost will be charged to the bidder and deducted from the payments due.

10.3. Service Enablement

1. Please refer to RFP Volume-1 section 6.2 Service categorization

2. Please refer to RFP volume 2 financial bid format (Annexure 15) for commercial calculation.

3. The indicative VAS services are enclosed in Annexure-4

4. The proposed revenue share for VAS services (ESD, IA and MAS), apart from the payments

for license/AMC of MSDG and transaction charges from ESD is given below:

i. On-Boarding fee charged from MAS for service on-boarding to be shared as below

a. 75% to be paid to IA

b. 25% to be retained by ESD

ii. AMC charged from MAS for services to be shared as below



iii. Transaction fee / Convenience fee earned by ESD from the MAS to be shared as below



ESD to come up with guidelines for on-boarding MAS / VAS services

Example

Let us assume that, XYZ Pvt. Ltd. has developed a service to order “Tirupati Prasadam” on

mobile. The company decides to charge Rs. 10 per order and XYZ Pvt. Ltd. and ESD agree

for a 60:40 (XYZ Pvt. Ltd.:ESD) revenue.

Out of 40% revenue earned by ESD (i.e. Rs. 4 in this case), ESD shall share 75% of the same

with IA. Hence IA will earn Rs. 3 for every successful transaction for the service offered by

XYZ Pvt. Ltd.in this case.

Note:

The above example is to be used as an illustration and should not be considered as any

indication or guideline. The purpose of the example is to provide clarity on the workings of

transaction revenue share.

10.4. Channel Usage payments

All the channel usage costs will be borne by ESD. IA should generate and provide the report on the

channel usage every month and assist ESD in ensuring all the payments are made in time.


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NOTE:

For the purpose of clarity: IA is only required to generate the report on usage of SMS, USSD, and

IVRS. ESD shall make payment to the Telcos accordingly.

10.5. Help Desk

ESD intends to use the existing Call Centre for Help Desk operations. IA should provide access for

the Help Desk module of MSDG platform to the Call centre agents.

NOTE:

For the purpose of clarity: IA is only required to provide Help Desk module as part of MSDG

platform.

10.6. Training

IA will be responsible for providing Training as per the Training requirements mentioned in

Annexure-5.

10.7. On-Site Resource

IA will be responsible for providing 03 Resources on-site, the detailed requirement is given in

section8.7 of this document.


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11. Responsibilities

11.1. TSTS

The responsibility of Telangana State Technology Services (TSTS) is provided below:

a. TSTS is the agency responsible for managing the tender process and evaluation in

conjunction with other stake holders like ESD, NISG etc.

b. TSTS will also work on empanelment of Mobile Application Developers so as to

Facilitate and provide handholding support to individual departments for on-boarding

and API integration.

c. TSTS will also procure Hardware for the project based on the Bill of Quantity (BoQ)

suggested for this project.

11.2. Electronic Service Delivery ESD (Mee Seva)

ESD will be the lead user and will be singularly responsible for the project. The overall responsibility

of ESD is broken down into broader areas, these various areas and the specific responsibility under

each area is listed below

A. General Management

a. Constitute the Governance and Project Management Structures from Government as

required for implementation of mobile governance

b. Create PMU (Program Management Unit) who would be responsible for management

of Mobile Governance initiative in Telangana

c. Evaluate the bids received in response to this RFP and select the IA

d. Finalization of the agreement and the SLA with the IA

e. Facilitate meeting of the Steering Committee at regular intervals to take stock of the

progress of the project, resolve issues

f. Issue relevant Government Orders and guidelines with respect to any reforms or

Business process reengineering with defined Standard operating procedures (SOP)

g. Appoint 3rd party agencies to perform validation of deliverables, to review

architecture, to review the performance and scalability of the MSDG platform. The

MSDG Portal should get Quality Certified by agency like STQC / Third Party

Agency appointed by ESD.

- User Acceptance Testing

- Third Party Audits


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- Security Audits

- Performance / Scalability validation & Audits

B. Facilitate Data Center (DC) and Disaster Recovery (DR)

a. Provide adequate space and racks in the data center and DR Center to host the MSDG

servers

b. Provide network infrastructure, internet connectivity, power and other related items

for smooth functioning of the MSDG application in DC and DR

c. Provide backup tapes/disks for periodic backup of the data, software and other related

configurations of MSDG platform in DC and DR

d. Provide SAN or similar setup

C. ESD Program Management Unit

a. PMU to be the point of contact for departments for m-enablement of their services

b. PMU will work on the policy guidelines for on-boarding Mobile Application Service

providers which will be done with the IA

c. PMU to define process to select and show case innovative applications

d. PMU to Manage relationship with external entities like Telecom Operators, Banks

and other financial institutions including m-wallet providers, 3rd Party Application

Provider

e. PMU to work with ESD to negotiate Merchant Service Fee (MSF) with the banks for

processing card based (Credit Card, Debit Card, American Express) and account

based transactions (UPI/IMPS – P2P/P2M, Direct Acct connectivity)

f. PMU shall be responsible for business relationship with other wallet providers

(Telecom operator’s m-wallet, other private semi-wallet providers)

g. Prioritize the departments and services to be m-enabled

h. Develop roll-out plan for all the services in consultation with ESD

i. PMU to review of functional specifications, test documents, acceptance plant, project

plans, architecture related to MSDG platform

j. PMU to Co-ordinate training related to mobile governance initiative

k. PMU to interact with various regulatory authorities like TRAI, NPCI, RBI

l. PMU to be responsible for managing FAT (Functional Acceptance Testing), Load

Testing, Performance Scalability Testing, the IA is required to provide the necessary

baseline documents and other documentary evidence of carrying out the testing for

necessary testing and will assist PMU in all these aspects to complete the testing.


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11.3. Implementation Agency

1. Mobile Services Delivery Gateway (MSDG)

a. Responsible for development, management and maintenance of the MSDG services

and servers as per the scope of work. Development includes complete SDLC from

requirement gathering to roll-out of the service.

b. Responsible for deployment of the necessary H/W and S/W to operationalize the

platform (Ex. Servers for applications, O/S, Database Servers, Application Server,

Web-Server, Database)

c. Responsible for day to day operations of the platform which includes reporting,

reconciliation, dispute resolution, managing escalations and resolution of customer

queries

d. Responsible to integrate with SMS Aggregator/ SMS Gateway for SMS based Push

& Pull services

e. Responsible to integrate with Telecom Operator for enabling USSD communication,

responsible for developing call flows for USSD channel

f. Responsible to enable IVR based transactions by integrating with IVR channel /

vendor, this includes s/w development for IVR, menu development and recording of

prompts in at-least 3 languages, the IA is required to provide end-to-end IVR

solution.

g. Government of Telangana may opt for multiple short / long codes for SMS, IVR,

USSD, IA is required to meet ESD’s requirement for multiple configurations / codes

in the system.

2. Standards including security standards

a. Responsible for Creation, Publishing and ongoing maintenance of various standards.

These are living documents and processes needing regular review and modifications

to meet the ongoing business needs

i. API Standards

ii. Standards to publish applications on MSDG via MAS

iii. Platform and Application Security guidelines

iv. Integration standards for integration with-in and across applications

b. Responsible for creation of open APIs for external entities and departments to

integrate with

c. Documentation and publishing of these APIs on the MSDG web portal

3. Mobile Application Store


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a. Development, maintenance, deployment and monitoring of mobile application store

module for external agencies and citizen to create, deploy, manage and maintain

mobile applications

b. Creation of detailed policy and framework for operation of MAS on MSDG platform

c. Develop APIs as desired by ESD for VAS providers to develop apps

4. Compliance & Certifications

a. Responsible for compliance of the platform to various guidelines & regulations (ex.

RBI’s mobile banking & payment guideline, TRAI’s Bulk SMS Guideline)

b. Provide necessary help to ESD (Mee Seva) for various certifications which are

mandatory for smooth functioning of Mobile Governance Initiative

i. ESD (Mee Seva) will pay for the certification cost (ex. PCI / DSS)

ii. the certification to be done in SDC and DR Site

iii. ESD (Mee Seva)to decide on the timing for the certification depending on the

business need

5. Documentation, Training and Support

a. Creation and regular updation of necessary documentation necessary for mobile

governance platform

b. Conducting training to help government departments to enable mobile services for the

respective departments, provide training to the department employees and other

officials on mobile governance related to their services and other related services for

them to generate maximum benefit out of the mobile governance initiative

c. Training to help desk agents

6. Relationship Management

a. Work closely with ESD PMU to manage day to day relationship with telecom

operator, financial institutions, other government departments and any other external

entity as identified by ESD PMU to operationalization and management of the

platform

7. Setting up and managing MSDG platform in DC and DR Center

of 105

12. Estimated Phase wise Services for m-Enablement and mobile

Transactions

The monthly transactions under Mee Seva and e Seva (SSDG and e District) are included in Mee Seva

from Jan 2016 is as under

Month e Seva Mee Seva Total

16-Aug 15,50,000 17,69,000 33,19,000

16-Jul 14,50,000 22,35,000 36,85,000

16-Jun 14,10,000 43,02,000 57,12,000

16-May 16,30,000 16,10,000 32,40,000

16-Apr 13,72,000 8,40,000 22,12,000

16-Mar 13,15,000 13,08,000 26,23,000

16-Feb 12,02,000 12,98,000 25,00,000

16-Jan 12,92,000 17,92,000 30,84,000

Total 2,63,75,000

Monthly Average 32,96,875

About 400 ESD services are being planned to be brought onto mobile platform in phases over 1and

half years. Besides this there will be VAS services from third parties which are not under ESD

platform but will be brought onto the mobile platform directly, informational services and third party

non commercial services.

1. The following is the indicative transaction volume for ESD services

Particulars

2015 -

2016

Year -1 Year -2 Year -3

2016 - 2017 2017 - 2018 2018 - 2019

First Half Second

Half First Half

Second

Half First Half

Second

Half

(Curren

t for 98

Services

)

(Project

Go-Live)

Go-Live:

150

Go-Live:

150 Go-Live: 0 Go-Live: 0 Go-Live: 0

100

Services

(250

Services)

(400

Services)

(400

Services)

(400

Services)

(400

Services)

Estimated ESD

Transactions per

Day

30,000 30,000 50,000 60,000 75,000 90,000 1,00,000

Estimated ESD

Transactions for

the period

54,00,000 90,00,000 108,00,000 135,00,000 162,00,000 180,00,000

Estimated ESD

Transactions per

Year

144,00,000 243,00,000 342,00,000

Estimated mobile

Transactions per

Year

14,40,000 36,45,000 85,50,000


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2. The following is the indicative transaction volume for VAS services

Particulars

Year -1 Year -2 Year -3

TOTAL

For 3

Years

2016 - 2017 2017 - 2018 2018 - 2019

First Half

50

Services

Second

Half

100

Services

First Half

100

Services

Second

Half

First

Half

Second

Half

Estimated VAS

Transactions per month 10,000 15,000 20,000 25,000 30,000 35,000 1,35,000

Estimated VAS

Transactions per Year 1,20,000 1,80,000 2,40,000 3,00,000 3,60,000 4,20,000 16,20,000

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Annexures

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Annexure-1 : Functional and Technical Feature Compliance (Product

Features)

NOTE: In case, Bidder Compliance is “No” for any particular feature:

1. Indicate if Bidder plans to support this feature in future with indicative timelines

2. In case the Bidder has no plans to support this feature provide the reason and work-around

to support this feature in the platform

3. ESD has the sole right to accept or decline the justification given by the Bidder in case of non-

complied features.

Category Feature Description

Compliance

Status

(Yes / No)

Product Feature Unified Communication Module

Support for Single or Bulk message (SMS) Push in real time and batch

mode to the recipient

Ability to integrate with IVR technology to provide interactive voice

recording based system to the recipient (IVR includes inbound voice,

outbound, missed call)

Ability to process incoming SMS transaction

Support for USSD based communication, the USSD communication may

be initiatied from server/network or by citizen

Support for Mobile Web / WAP based application communication (http,

https or any other widely industry standard communication mode)

Support for Smart Client based application communication ( http, https or

encrypted SMS, other widely used industry standard communication

protocol)

Support for SMPP, ISO 8583, http, https based protocol

Support for outbound dialer based (voice) communication to the recipient

Product Feature Transaction Management

Support for end-to-end transaction management system

Support for extensive, configurable transaction logging

Support for payment and non-payment based transactions

Support to track and trace the transaction end-to-end along with time-

stamp and time taken at every step

Support for routing of the transaction to external system for further

processing

Support for processing the transaction based on the response from

external system

Support for complete transaction consistency and ability to reverse the

transaction if required

Ability to add pre-processing and post-processing logic for services

Ability to connect to external system for pre-processing and post-

processing logic


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Compliance

Status

(Yes / No)

Ability to post the transaction results to external system (Ex. Integration

with meeSewa, eSeva, Electricity board system, Telco system etc...)

Ability to post the payment in real-time and batch mode

Ability to reverse the transaction in case of failure in one of the steps ( the

reversal logic or step to be determined by the service )

Product Feature Business Rules

Ability to define business rules based on business object attributes

Ability to validate transaction based on business rules and take necessary

action

Ability to detect abnormal transactions and report / alert one or more users

Product Feature Messaging / Alerting

Configurable method to send communication upon occurance of an event

( SMS, Outbound dialer - voice, USSD, notification in the application )

Support to customize the message for a specific department, event ,

transaction type or any other business object that is identified by Govt of

Telengana for effective communication to various entities

Support to alert various stakeholders upon happening of a certain event -

for example - availability of new service or feature

Support for creating a list for sending the message out - the list creation

need to be based on some business logic - the system should have the

ability to configure the rules to extract the list in various formats ( in DB

table, XLS, XML, text or any other industry standard format)

Support for inserting 'communication message' at the end of the

transaction receipt

Ability to configure 'Communication Message' based on business rules ,

example of a communication message - Use CFL bulbs to save energy -

to be inserted after Electricity bill information in the SMS

Product Feature Communication Protocol Support

Support for http, https, ISO 8583, Web-Services, XML and other industry

standard communication protocols as required by Government of

Telangana

Flexibility to support a communication protocol which is not yet

supported on the platform

Product Feature Language Support

Support for regional language (Telugu) along with English and Hindi - the

support need to be available at a minimum on voice, SMS, USSD,

Mobile Web & Smart Client - The platform should have the ability, any

limitation due to external factors like telecom operator's inability to

support the feature, limitations of the mobile device etc need to be

explicitly mentioned in the vendor comment


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Compliance

Status

(Yes / No)

Ability to support additional languages as desired by the Govt. of

Telangana

Product Feature Platform Capabilities

Support to configure services to be enabled across multiple channels

(communication modes)

Support to enable / disable services based on business rules

Support for enabling services based on the backend workflow definition

without the need to re-download the application

Support for automatic detection of new service

Support for auto-upgrade of the client application

Support for manual upgrade of the client application

Support for user to use all the available communication modes (channels)

to access the service

Templates with well-defined steps (manual and automated) to enable

services of various categories

Ability to deploy and manage multiple instances of the same service

Support for load balancing of different services

Support for hot patching

Support for high availability of services and platform

Support for loosely coupled application

Support for asynchronous processing of the transactions

Product Feature Security

Support for 2-factor authentication

Support for multiple authentication factors (PIN, OTP, static password,

biometric, profile question, department specific information etc…)

Support for calling external service to authenticate the user

Support to authenticate user based on only mobile #

Support for end-to-end encryption (Mobile Device to Platform)

The platform should be able to detect man-in-the middle and repeat

attacks wherever possible and desired by business

Support for encryption of data in database

Ability to log /no-log sensitive information to meet regulatory and Govt

of Telangana’s security and privacy guidelines

Product Feature Profile

Support for Service provisioning based on user preferences

Support for service provisioning based on business rules like usage,

timeline,location etc.

Support for service provisioning based on default logic as determined by

Government of Telangana

Support to subscribe / unsubscribe to the service


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Compliance

Status

(Yes / No)

Support to receive service in the language of choice

Ability to select language of choice as default language

Ability to control service list and display sequence at the various levels

(user, user group, location etc.)

Product Feature Payment

Support for http, https or any other communication protocol based

integration with various payment gateways, banks, financial institutions.

The vendor will be required to support the protocol and should have the

expertise to develop the same as and when needed / requested by ESD

Support for various payment instruments like IMPS, UPI, Credit Card,

Debit Card, Account, Semi-Closed wallet or any other emerging payment

instrument

Ability to route the transaction to the appropriate payment gateway based

on business logic

Ability to seamlessly connect to 3rd party payment gateway to process

payment directly on their platform

Product Feature Compliance

Platform and service offerings should meet TRAI & DOT guidelines

Platform and service offering should meet RBI guidelines for payment

Platform and service offering should meet Government of Telangana &

GOI guidelines

Requirement & Adherence of the proposed solution to IIP/IIS

(Interoperability Interface Protocol / Interoperability Interface

Specifications) standards of Government of India. It provides seamless

integration with the backend departments through existing NSDG/SSDG

e-governance exchange infrastructure and provides different set of mobile

based services to both departments and citizens.

Product Feature Reconciliation

Ability to reverse transaction

Ability to generate failed / suspense transaction report and process it

manually or automatically

Ability to query the status and re-process the transaction

Ability to track the transaction internally and also with external system by

having common reference number

Product Feature Reporting

Support for generating transaction report based on user input parameters (

date range, status of txn, dept., txn type etc…)

Support for summarized reports based on various dimensions and drill

downs

Support for reconciliation report

Support for various report formats like PDF, XLS, XML, HTML


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Compliance

Status

(Yes / No)

Ability to run reports on a periodic basis and send to the pre-defined set of

users automatically

Ability to send report to email or to the mobile phone ( SMS, out-bound

call, notification in application )

Ability to create new report by pulling information from the database

Product Feature Marketing & Promotions

Ability to configure marketing campaign with deals, communication for

citizen

Ability to track the effectiveness of marketing campaign

Product Feature Service On-Boarding

Ability to configure services across multiple channels

Ability to enable role based logic for services

Ability to define business rules for services at various levels of services (

for example - service, service category, department or channel level)

Ability to enable or disable channels for a service, service category or

department

User interface to manage / view services

Product Feature Remote Application Management

Ability to manage all the services running on the platform remotely

Well defined dashboard to view the health of the platform and service

Ability to send alert to various entities to inform failure or abnormal

behaviour of service

Ability to provide uptime and downtime details

Ability to configure message for scheduled / unscheduled downtime and

send communication to the concerned entities

Support for integration with SDC' remote application management

platform

Product Feature Customer Support

Support for raising trouble ticket and managing the life-cycle of the ticket

Export / Import of the trouble ticket - Batch Mode

Web-Services to integrate with external system to pull trouble ticket or

push the trouble ticket data or status

Escalation of trouble ticket and necessary alerting to various entities

Management Dashboard and drill-down into details

Product Feature Self-Service Portal

Ability to manage the platform setup and various functions through well

defined user interface

Role based access to the Modules or UI

Support for role based delegation model for access to various business


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Compliance

Status

(Yes / No)

functions

Performance /

Scalability Performance / Scalability

Provide documentary evidence of the ability of the database design to

scale the DB from 5 TPS to 50 TPS and more as desired by Govt of

Telangana from time to time

Ability of the individual component to scale to 50 TPS and the

documentary proof to show that there is no performance degradation due

to increased load / transaction volume on the system

Ability of the platform as a whole to scale to 50 TPS and the documentary

proof to show that there is no performance degradation due to increased

load / transaction volume on the system

Documentary evidence on performance / scalability tests carried out on

the platform

Detailed process and technology used for performance / scalability testing

of the platform

Documentary evidence on how single point of failure is avoided by the

platform architecture and in case there is a specific case of single point of

failure due to technological or other constrains -describe the risk

mitigation strategy

Framework Application Integration Management

Support for integration with Telecom Operator's prepaid system

Support for integration with Telecom Operator's Post-paid billing system

Support for integration with aggregator's utility bill payment system

Support for Open-Standards Web-Services based integrations with

external entities

Support for batch mode integration with ability to process various data

formats like XML, csv, text

Integration with mail server to send and receive mail

Ability to process mail received in a pre-defined / structured format

Ability to send structured formatted mail

Support for extensive integration framework to process in batch and

online mode, batch mode to support various file formats, support for

picking up data from ftp/sftp server

Support for REST / SOAP based API

Support for XML data format

Ability to configure the Mee Seva, e-Seva, Dept. API in the system with

provision to map the parameters of external API to the internal - MSDG

API - with additional provision for data mapping , transformation,

business rules etc… for a truly integration management framework

Framework Architecture

Detailed architecture of the platform to demonstrate functional and

technical capabilities of the solution


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Compliance

Status

(Yes / No)

Detailed architecture of DR setup

Documentary proof on the ability of the platform to continue to function

inspite of failure of one or more instances of the components (both

internal or external) with scenarios

Annexure-2 : List of Live ESD Services with Description

SI.No. Service Name Department Description

1 AAROGYASRI EMPLOYEE HEALTH CARD

AAROGYASRI Application for Issue of aarogyasri employee health card

2 APPLICATION RESUBMISSION

AGRICULTURE Application resubmission for license with the documents resubmission

3 CROP INSURANCE AGRICULTURE

Crop Insurance Scheme helps to mitigate the hardship of the farmers against the likelihood of financial losses on account of anticipated crop loss resulting from the incidence of adverse weather conditions like Rainfall, Temperature, Humidity, Frost etc.

4 FARM MECHANIZATION AGRICULTURE

Farm mechanization means the use of machines and technology in the agriculture sector. The use of tractor, tube-wells and plant protection measures are included in the farm mechanization. So in the farm mechanization the use of machinery is greater as compared to the labour. Agricultural mechanization helps in increasing production, productivity and profitability in agriculture by achieving timeliness in farm operations

5 FARM MECHANIZATION (FY 2016-2017)

AGRICULTURE

Agricultural mechanization helps in increasing production,

productivity and profitability in agriculture by achieving

timeliness in farm operations, bringing precision in metering

and placement of inputs, reducing available input losses,

increasing utilization efficiency of costly inputs (seed,

chemical, fertilizer, irrigation, water etc.), reducing unit cost

of produce, enhancing profitability and competitiveness in

the cost of operation. It also helps in the conservation of the

produce and by products from qualitative and quantitative

damages; enables value addition and establishment of agro

processing enterprises for additional income and employment

generation from farm produce. This service facilitates the

Farmer to apply for mechanization of Farm through MeeSeva

6 MANUFACTURING ADDITION OF FERTILIZERS

AGRICULTURE Application for manufacturing of fertilizers with respect to Form F and Form A2 pertaining to dept.

7 MANUFACTURING ADDRESS DETAILS CHANGE

AGRICULTURE MANUFACTURING ADDRESS DETAILS/MANUFACTURER/COMPANY NAME CHANGE


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8 MANUFACTURING CHEMIST DETAILS CHANGE

AGRICULTURE

Manufacturing chemist details change related to 1. AP Formulations 2. Other State Formulations(Grades) 3. Bio Fertilizers 4. Organic Fertilizers 5. NPK Mixture Fertilizers

9 MANUFACTURING DUPLICATE

AGRICULTURE Issue of fertilizers manufacturing of duplicate license

10 MANUFACTURING GODOWN DELETION

AGRICULTURE Deletion of fertilizers manufacturing godown

11 MANUFACTURING GODOWN INCLUSION

AGRICULTURE fertilizers godown name inclusion/permission for fertilizers godown

12 MANUFACTURING NAME CHANGE

AGRICULTURE Name change of the fertilizers manufacturing company

13 MANUFACTURING NEW AGRICULTURE License for manufacturing fertilizers

14 MANUFACTURING RENEWAL

AGRICULTURE Renewal for License for manufacturing fertilizers

15 MANUFACTURING RESPONSIBLE PERSON DETAILS CHANGE

AGRICULTURE Details change of the responsible person in the amendment

16 RETAIL DEALER CHANGE OF FIRM NAME

AGRICULTURE Change of the dealer change of firm in amendment

17 RETAIL DEALER DUPLICATE AGRICULTURE Issue of duplicate license to the retailer

18 RETAIL DEALER FORM O INCLUSION

AGRICULTURE From 0 inclusion in the amendment

19 RETAIL DEALER GODOWN DELETION

AGRICULTURE Deletion of the dealer in the godown

20 RETAIL DEALER GODOWN INCLUSION

AGRICULTURE Dealer name inclusion in the fertilizers manufactures amendments

21 RETAIL DEALER INCLUSION OF IMPORTED PRODUCTS

AGRICULTURE Inclusion of the imported products in the firm/godown

22 RETAIL DEALER NEW AGRICULTURE Application for new retail dealer inclusion

23 RETAIL DEALER RENEWAL AGRICULTURE Renewal of the license of the dealer

24 RETAIL DEALER RESPONSIBLE PERSON DETAILS CHANGE

AGRICULTURE Responsible person name inclusion in the amendment to change the details

25 RETAIL DEALER SALE POINT ADDRESS CHANGE

AGRICULTURE Change of the sale point address in the amendment.


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26 SUBSIDISED SEED DISTRIBUTION

AGRICULTURE

Subsidized seed Distribution Service Facilitate to Formers for Applying Subsidy Crop seed. Subsidy Seed distributed based on Season Either Ruby or Kharif. The benefit of Subsidised Seed Distribution is Facilitate to Formers for getting Crop seed.

27 WHOLESALE DEALER CHANGE OF FIRM NAME

AGRICULTURE Name change of the firm for fertilizers godown

28 WHOLESALE DEALER DUPLICATE

AGRICULTURE Wholesale Duplicate dealers issuance

29 WHOLESALE DEALER FORM O INCLUSION

AGRICULTURE Form 0 inclusion in the wholesale amendment

30 WHOLESALE DEALER GODOWN DELETION

AGRICULTURE Deletion of godown after the fertilizers manufacturing

31 WHOLESALE DEALER GODOWN INCLUSION

AGRICULTURE Dealer name incusion in the amendment of the fertilizers manufacturing

32 WHOLESALE DEALER INCLUSION OF IMPORTED PRODUCTS

AGRICULTURE Name inclusion in the amendment of the dealer for imported products

33 WHOLESALE DEALER RENEWAL

AGRICULTURE Renewal of the amendent for wholesale dealer

34 WHOLESALE DEALER RESPONSIBLE PERSON DETAILS CHANGE

AGRICULTURE Authorised person to have permission for wholesale details change

35 WHOLESALE DEALER SALE POINT ADDRESS CHANGE

AGRICULTURE Application for Change of the sale point

36 WHOLESLAE DEALER NEW AGRICULTURE Application New wholesale dealer

37 APPLICATION FOR NEW FOOD SECURITY CARD

CIVIL SUPPLIES

Food Security Card will be issued by the Telangana Government in place of previous Ration Cards in all the districts of Telangana region. The card will be issued to the families based on the Above Poverty Line (APL) and Below Poverty Line (BPL) on their economic status/Social Status. It also provides citizens with the right to purchase goods from rationing shops at subsidized rates.

38 CORRECTIONS IN FOOD SECURITY CARD

CIVIL SUPPLIES

Food Security Card will be issued by the Telangana Government in place of previous Ration Cards in all the districts of Telangana Region. Based on the Economical Status, the FSC Card will be issued. If there are any details like Address Change, Member Details Modifications, Card Type Change. Member Addition, which are to be updated/ wrongly printed in the records, the Citizen can apply for Corrections in Food Security Card.


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39 FAIR PRICE SHOP RENEWAL CIVIL SUPPLIES

FP Shop is abbreviated as Fair Prise. With a motive of Right to food and preventing pilferage in Public Distribution System (PDS), Department of Civil Supplies. Government of Andhra Pradesh took the first step to automate Fair Price shop (ration shop) with a Pilot project including various technology solutions and biometric combinations. This Service is used for Renewal of FP Shop License.

40 GRANT OF LICENSING AND REGULATION OF SUPPLIES OF KEROSENE PRODUCTS

CIVIL SUPPLIES

Grant of Licensing and Regulation of Supplies of Kerosene Products Service is to Supply the Kerosene Products from the Agency/Go-down to the respective Place where the citizen need to store. By Having the Permission Copy which is issued by the Government, the Agency/Dealer can Store the Kerosene Products in the Specified Place. For Storing the Products, the Government will issue some conditions where to be stored, in how much distance to be stored. (This Service is Only for “Warangal District”).

41 GRANT OF LICENSING AND REGULATION OF SUPPLIES OF LPG GAS PRODUCTS

CIVIL SUPPLIES

Grant of Licensing and Regulation of Supplies of LPG Products Service is to Supply the LPG Gas Products (Ex; Bharat, HP) from the Agency/Go-down to the respective Place where the citizen need to store. By Having the Permission Copy which is issued by the Government, the Agency/Dealer can Store the LPG Gas Products in the Specified Place. For Storing the Products, the Government will issue some conditions where to be stored, in how much distance to be stored. (This Service is only for “Warangal District”).

42 GRANT OF LICENSING AND REGULATION OF SUPPLIES OF PETROLEUM PRODUCTS

CIVIL SUPPLIES

Grant of Licensing and Regulation of Supplies of Petroleum Products Service is to Supply the Petroleum Products (Ex; Indian Oil, HP) from the Agency/Go-down to the respective Place where the citizen need to store. By Having the Permission Copy which is issued by the Government, the Agency/Dealer can Store the Petroleum in the Specified Place. For Storing the Products, the Government will issue some conditions where to be stored, in how much distance to be stored. (This Service is only for “Warangal District”).

43 NEW GAS CONNECTION APPLICATION

CIVIL SUPPLIES

The LPG is abbreviated as ‘Liquefied Petroleum Gas’. The New Connection For LPG (HPCL/BPCL/IOCL) Gas is for cooking. Gas is one of the concerns for many people. Cooking gas is called LPG, which is short for Liquefied Petroleum Gas. The gas is used for cooking in the Domestic/Non Domestic etc. As per the LPG control order, only 1 LPG connection is permitted per household, the citizen must surrender if any additional connections are there.


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44 REGISTRATION CERTIFICATE FOR TRANSPORTING PETROLEUM PRODUCTS

CIVIL SUPPLIES

Registration Certificate for Transporting Petroleum Products Service is to transport the filled Petrol from one place to another place, i.e., from the Petrol Stored place/Manufacturing Unit to Petrol agency/dealer. To transport the filled petrol the citizen need to have the permission from the government.

45

RENEWAL OF LICENSING AND REGULATION OF SUPPLIES OF KEROSENE PRODUCTS

CIVIL SUPPLIES

Renewal of License and Regulation of Supplies of Kerosene Products is to Renewal the Previous Permission Copy which is issued by the Government to Supply the Kerosene Products. Based on the Previous License copy only, the Renewal of License will be issued by the Government.

46

RENEWAL OF LICENSING AND REGULATION OF SUPPLIES OF LPG GAS PRODUCTS

CIVIL SUPPLIES

Renewal of License and Regulation of Supplies of LPG Gas Products is to Renewal the Previous Permission Copy which is issued by the Government to Store/Supply the LPG Gas Products. Based on the Previous License copy only, the Renewal of License will be issued by the Government.

47

RENEWAL OF LICENSING AND REGULATION OF SUPPLIES OF PETROLEUM PRODUCTS

CIVIL SUPPLIES

Renewal of License and Regulation of Supplies of Petroleum Products is to Renewal the Previous Permission Copy which is issued by the Government to Store/Supply the Petroleum. Based on the Previous License copy only, the Renewal of License will be issued by the Government.

48

RENEWAL OF REGISTRATION CERTIFICATE FOR TRANSPORTING PETROLEUM PRODUCTS

CIVIL SUPPLIES

Renewal of Registration Certificate for Transporting Petroleum Products Service is to renewal the License Copy (for Transporting) which is issued by the Government, i.e., from the Petrol Stored place/Manufacturing Unit to Petrol agency/dealer. Based on the Previous License copy only, the Renewal of License will be issued by the Government.

49 APPEAL ON DELETION OF NAME FROM ELECTORAL ROLL

ELECTION

Appeal on Deletion of Name from Electoral Roll Is to Apply for the EPIC/Voter ID card Which Is deleted previously from the Electoral list. Based on the Reason (Expired, Shifted/Change of Residency, Duplicate, Door Lock/Not Available, and Ineligible) the Citizen can apply for the EPIC/Voter ID.

50 APPLICATION FOR CORRECTION OF DETAILS ( FORM - 8 )

ELECTION

A voter ID law is a law that requires some form of identification in order to vote or receive a ballot for an election. In most jurisdictions, voters must present an ID, usually a photo ID. The Voter Card will be useful to the applicant as a proof of Document (Identification Proof, Address Proof).The Objective of Correction of Details Service is to correct the Wrongly Printed applicant (Voter) details into Correct Format (Ex; Name, DOB, etc).


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51

APPLICATION FOR TRANSPOSITION - CHANGE OF ADDRESS WITHIN THE SAME ASSEMBLY CONSTITUENCY (FORM-8A)(SSDG)

ELECTION

A voter ID law is a law that requires some form of identification in order to vote or receive a ballot for an election. In most jurisdictions, voters must present an ID, usually a photo ID. The Objective of Transposition Service is to transfer the Voter ID from One address to another address within the Constituency. For transferring the Voter Card the applicant should know the New Part number where he/she needs to be transported. Based on the EPIC Card Number, the details will be fetched. Once the applicant details are been entered (Submitted) in the Form – 8A (Application for Transposition), the request will be forwarded to the Electoral Registration Officer (ERO).

52 APPLICATION FOR TRANSPOSITION (FORM-8A)

ELECTION

A voter ID law is a law that requires some form of identification in order to vote or receive a ballot for an election. In most jurisdictions, voters must present an ID, usually a photo ID. The Objective of Transposition Service is, A person whose name is already included in the current electoral roll can file the Application for transposition of an entry in a different place of the same constituency. The citizen can only transport the details (change of address) in the respective constituency only. He/she is not having a facility to change the constituency by applying for transposition (Form-8A) Service.

53 INCLUSION OF NAME IN THE ELECTORAL ROLLS (FORM-6)

ELECTION

The Indian voter ID card is issued by the Election Commission of India. Its main purpose is as identity proof while casting votes. It also serves as general identity proof, address proof, and age proof for casting votes as well as for other purposes etc. All citizens of India who are 18 years of age as on 1st January of the year for which the electoral roll is prepared are entitled to be registered as a voter in the constituency where he or she ordinarily resides. To get voters ID card, one has to fill up Form 6 and submit it along with photographs. It must be noted that if a person is working and living in a different city, then he/she doesn't have the right to cast vote in his/her native place. Also, a person can't enrol as a voter in more than one place.

54 ISSUANCE OF VOTER ID EPIC CARD

ELECTION

A voter ID law is a law that requires some form of identification in order to vote or receive a ballot for an election. In most jurisdictions, voters must present an ID,

usually a photo ID. The Objective of Issuance of Voter/EPIC

Card is to get the approved Voter/EPIC card from the nearest

MeeSeva Center. For getting the Voter/EPIC Card, the

applicant need to carry the details with; District Name,

Assembly Constituency Name, Applicant Name (Starting

with, anywhere, exact), etc


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55 NEW EPIC CARD (PVC)ISSUANCE OF VOTER ID

ELECTION

A voter ID law is a law that requires some form of identification in order to vote or receive a ballot for an election. In most jurisdictions, voters must present an ID,

usually a photo ID. Permanent Voter Card (PVC), this card is

made in such a way that it can be read by the Card Reader

Machine to verify the identity of its holder. As explained and

demonstrated by INEC, during the accreditation of voters,

the card reader will be used to authenticate the PVC as that

of the intending voter and that the polling unit details in the

PVC correspond with those of that polling unit. The

Objective of Issuance of Voter/EPIC Card is to get the

approved Voter/EPIC card in the PVC format by applying

from the nearest MeeSeva Center. For getting the

Voter/EPIC Card, the applicant need to carry the details with;

District Name, Assembly Constituency Name, Applicant

Name (Starting with, anywhere, exact), etc

56

SREE SITA RAMACHANDRA SWAMY VARI DEVASTHANAM,BHADRACHALAM,KHAMMAM DIST

ENDOWMENT

This Service is to provide the Seva Tickets to the citizen without approaching to the Temple Premises. The Citizen can visit nearest MeeSeva Center for booking the required Seva.

57 SRI LAKSHMI NARASIMHA SEVA TICKET BOOKING

ENDOWMENT

This Service is to provide the Seva Tickets to the citizen without approaching to the Temple Premises. The Citizen can visit nearest MeeSeva Center for booking the required Seva.

58 SRI LAKSHMI NARASIMHA SWAMI ROOM BOOKING

ENDOWMENT

This Service is to provide the Accommodation (Rooms) to the citizen without approaching to the Temple Premises. The Citizen can visit nearest MeeSeva Center for booking the required Accommodation (Room).

59 AMENDMENTS IN MAN POWER /HORSE POWER

FACTORY

Amendment is nothing but changing. The Amendment in Man Power/Horse Power is to change the Man power/Horse Power according to the Factory law. The Man Power is to change the Workers in the Factory either to Increase or Decrease the Workers. The horse power is to change the horse power of the certain machine, either to Increase or decrease the power of the machine.

60 ANNUAL FEE PAYMENT FACTORY

The Annual License Fee Payment means, any fee which is charged for the one time (Yearly) basis. The Annual Fee Payment is to pay the Annual Amount at one time to the government in favour of the factory. The Factories Act-1948 is required to file in Form-27 by 31st January every year.

61 ANNUAL RETURNS FACTORY

The Annual Return under Factories Act-1948 is required to file in Form-27 by 31st January every year. This form is to be submitted to the concerned Office of Factory Inspector. The Benefits of Annual Returns is to pay the Annual Amount on or before the cut off date for avoid late fee and penalties from the concern department.


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62 CHANGE OF MANAGER/OCCUPIER

FACTORY

The change the Manager/Occupier is to change the Manger or Occupier in the Factory. For changing the details of the Present person and the Outgoing person Details to be updated according to the Factory Rules and Law.

63 REVISED PLAN APPROVAL APPLICATION

FACTORY

This Service is to change/Modify the Approved Factory Plan. If there are any Changes or Modifications in the Approved Plan of the Respective Factory, Citizen can apply through the Revised Plan Approval.

64 BIRTH CORRECTIONS - GHMC

GHMC

If there are any Corrections in the Birth/Death Certificate, the Corrections Service is required. Without the Name in the Birth/Death Certificate, the citizen can’t apply for Corrections. The benefit of Corrections Service is to correct the Wrongly Printed Details. (Place of birth, date of birth, Date of Death, Place of Death etc.).

65 BIRTH CERTIFICATE - GHMC GHMC

Birth Certificate: A birth certificate is a vital record that documents the birth of a child. The term "birth certificate" can refer to either the original document certifying the circumstances of the birth or to a certified copy of or representation of the ensuing registration of that birth.

66 CHILD NAME INCLUSION GHMC

The Child Name inclusion describes to enter the name in the records and in the certificate. The registration of Child name inclusion in Birth is one of the major functions of Public Health Section of the ULB. Generally the name inclusion in Birth, which take place in the hospital are recorded and reported to the municipalities.

67 DEATH CERTIFICATE - GHMC

GHMC

Death Certificate: The phrase death certificate can describe either a document issued by a medical practitioner certifying the deceased state of a person or popularly to a document issued by a person such as a registrar of vital statistics that declares the date, location and cause of a person's death as later entered in an official register of deaths.

68 DEATH CORRECTIONS - GHMC

GHMC

If there are any Corrections in the Birth/Death Certificate, the Corrections Service is required. Without the Name in the Birth/Death Certificate, the citizen can’t apply for Corrections. The benefit of Corrections Service is to correct the Wrongly Printed Details. (Place of birth, date of birth, Date of Death, Place of Death etc.).

69 NONAVAILABILITY CERTIFICATE BIRTH - GHMC/NADC

GHMC

Non availability of Birth/Death Certificate (NABC/NADC) is required for below reasons; your birth/death was never officially recorded, Birth/Death records have been lost at Dept in natural calamities. If the details are not available in the records, the citizen can apply for the Non Availability of Birth/Death Certificate. By having the NABC/NADC, the Citizen can apply for the Birth/Death Certificate.


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70 NONAVAILABILITY CERTIFICATE DEATH - GHMC/NADC

GHMC

Non availability of Birth/Death Certificate (NABC/NADC) is required for below reasons; your birth/death was never officially recorded, Birth/Death records have been lost at Dept in natural calamities. If the details are not available in the records, the citizen can apply for the Non Availability of Birth/Death Certificate. By having the NABC/NADC, the Citizen can apply for the Birth/Death Certificate.

71 ALLOPATHIC PRIVATE MEDICAL CARE REGISTRATION

HEALTH CARE

Allopathic Medicine is an expression commonly used by homeopaths and proponents. Allopathic Private Medical Care Registration is the process of registering hospital. Here, hospitals are categorized into different types (Clinic or Consultation Rooms, etc). The Registration Certificate is issued by the DMHO.

72 APPLICATION FOR GRANT OF DOUBLE BED ROOM HOUSE

HOUSING

The double bedroom housing scheme being implemented by the Telangana Rashtra Samiti government is being lured by many people including middlemen, beneficiaries in other housing schemes. Government has committed to Provide 2 Bed Room Houses to all the houseless Poor families in the State through 2 Bed Room Housing Programme in a Phased manner.Beneficiary family should be a BPL family having a valid Food Security Card with a Number on her / her spouse name / his name ( In case of widow/ widower/ Physically challenged).

73 Industries Incentives New INDUSTRIES & COMMERCE

Sanction of Incentives service facilitates the citizen to get the Incentive/Subsidy based upon various Incentive Categories. District Level Committee under the Chairmanship of the District collector and General Manager, D.I.C., as Convener.

74 100%/50% STAMP DUTY REFUND

ITC

The service is mainly used by the citizen’s who is an Entrepreneur. The service facilitates the citizen to get the Incentive/subsidy based upon various Incentive categories. (Ex; 25% Power subsidy, 100%/50% stamp duty refund, etc). This Service related to IT Sector only.

75 25% POWER SUBSIDY ITC


76 50% EXHIBITION RENTAL REFUND

ITC


77 ALLOTMENT OF LAND ITC



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78 CONVERSION TO INDUSTRIAL POWER TARIFF

ITC


79 DECLARATION OF IT PARK STATUS

ITC


80 RECRUITMENT ASSISTANCE ITC


81 REIMBURSEMENT OF PATENT FILING COST

ITC


82 REIMBURSEMENT OF QUALITY CERTIFICATION EXPENDITURE

ITC


83 SPECIFIC INCENTIVES FOR SC/ST/WOMEN ENTREPRENEURS

ITC


84 TIER II/III LOCATION ANCHOR COMPANY INCENTIVE

ITC


85 Amendment (Notice Of Change)

LABOUR

If any labour of the shop changes or location

of the shop changes (except shop name) they need to

apply for notice of change.

86 Registration of New Shop/Establishment

LABOUR

Citizen registers their shop on establishment under APSE act

under section 3.

87 Renewal of Existing Shop/Establishment

LABOUR Citizen needs to renewal their shop once on establishment


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before their validity period gets expired.

88 Welfare Fund LABOUR Statement Regarding Contribution (FORM - F) Welfare Fund

89 GRANITE QUARRY LEASE MINES AND GEOLOGY

Mineral Concession Service is to apply by the Lessee for the certain area where the certain mineral is found. The lessee can apply for the certain period of the mineral by applying to this Service through MeeSeva.

90 MARBLE QUARRY LEASE MINES AND GEOLOGY


91 MINERAL DEALER LICENSE MINES AND GEOLOGY

Mineral Dealer License Service is to get the Permission from the Government of Telangana (Mining Corporation Limited) for the Place of the Business where the Mineral is digging or Stored. To get the Mineral Dealer License Copy, the Citizen/Lessee can apply through MeeSeva franchise.

92 OTHER QUARRY LEASE MINES AND GEOLOGY


93 BIRTH CERTIFICATE - CDMA MUNICIPAL ADMINISTRATION

Birth Certificate: A birth certificate is a vital record that documents the birth of a child. The term "birth certificate" can refer to either the original document certifying the circumstances of the birth or to a certified copy of or representation of the ensuing registration of that birth. Death Certificate: The phrase death certificate can describe either a document issued by a medical practitioner certifying the deceased state of a person or popularly to a document issued by a person such as a registrar of vital statistics that declares the date, location and cause of a person's death as later entered in an official register of deaths.

94 CHILD NAME INCLUSION - CDMA

MUNICIPAL ADMINISTRATION

The Child Name inclusion describes to enter the name in the records and in the certificate. The registration of Child name inclusion in Birth is one of the major functions of Public Health Section of the ULB. Generally the name inclusion in Birth, which take place in the hospital are recorded and reported to the municipalities.

95 CORRECTIONS IN BIRTH CERTIFICATE- CDMA


If there are any Corrections in the Birth Certificate, the Corrections in Birth Certificate is required. Without Child Name Inclusion in the Birth Certificate, the citizen can’t apply for Corrections. The benefit of Corrections in Birth Certificate is to record the details of the child which are wrongly printed like place of birth, date of birth etc.


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96 CORRECTIONS IN DEATH CERTIFICATE - CDMA


If there are any Corrections in the Death Certificate, the Corrections in Death Certificate is required. Without having Death Certificate, the citizen can’t apply for Corrections. The benefit of Corrections in Death Certificate is to record the details of the Deceased Person which are wrongly printed like Date of Death, Place of Death etc., for claiming the insurances.

97 DEATH CERTIFICATE - CDMA


The registration of births and deaths is one of the major functions of Public Health Section of the ULB. Generally the births and deaths, which take place in the hospital are recorded and reported to the municipalities. For registered and non-registered events, the concerned parties can make necessary applications to the MeeSeva for applying birth/death certificate. In the case of registered event MeeSeva

issues the necessary certificate immediately. In the case of non-

registered event, the certificate is issued after necessary scrutiny

and inspection by the Sanitary Inspector

98 NON AVAILABILITY BIRTH APPLICATION - CDMA


Non availability of Birth Certificate (NABC) is required for below reasons; Your birth was never officially recorded, Your birth records have been lost at Dept in natural calamities. If the birth is not registered or it was actually registered but the registration record is not available due to any reason, then citizen can apply for 'Non Availability of Birth Certificate' from that concerned department. Non-Availability of Birth Certificate is actually an official statement stating that the birth records of a particular person are not available.

99 NON AVAILABILITY DEATH APPLICATION - CDMA


Non-Availability of Death Certificate is actually an official statement stating that the Death records of a particular person are not available. Non availability of Death Certificate is required for below reasons; Deceased death was never officially recorded, Deceased death records have been lost at Dept in natural calamities. Without having the Non Availability Death Certificate, the citizen can`t apply for the death Certificate.

100 CATEGORY LOAD CHANGE APPLICATION

NPDCL

NPDCL is abbreviated as Northern Power Distribution Company of Telangana Limited. It was incorporated under the Companies Act, 1956 as a Public Limited Company with headquarters at Warangal. The benefit of Category/Load Change NPDCL service is to modernize and strengthen the distribution network so as to provide reliable, uninterrupted and quality power. This Service is to Change the Category & load from domestic to general. (Ex; Commercial to Domestic).


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101 NAME CHANGE NPDCL

NPDCL is abbreviated as Northern Power Distribution Company of Telangana Limited. It was incorporated under the Companies Act, 1956 as a Public Limited Company with headquarters at Warangal. The purpose of Name Change Service is to changes the Title of the Service Connections. (Ex; Existing Owner to the Present Owner).

102 NEW CONNECTION - 6A – STREET LIGHTS - NPDCL

NPDCL

NPDCL is abbreviated as Northern Power Distribution Company of Telangana Limited. It was incorporated under the Companies Act, 1956 as a Public Limited Company with headquarters at Warangal. This service is to apply for a new electricity connection. The following are the categories: (Domestic, Commercial, Commercial Hoardings, 6A - Street lights, 6B - Public water works, General purpose, Religious Places).

103 NEW CONNECTION - 6B – PUBLIC WATER WORKS - NPDCL

NPDCL


104 NEW CONNECTION - GENERAL PURPOSE - NPDCL

NPDCL


105

NEW CONNECTION - RELIGIOUS PLACES (TEMPLES, CHURCH, MOSQUE, GOVT.SCHOOLS ETC.) - NPDCL

NPDCL


106 NEW CONNECTION COMMERCIAL -NPDCL

NPDCL



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107 NEW CONNECTION COMMERCIAL-HOARDINGS-NPDCL

NPDCL


108 NEW CONNECTION DOMESTIC -NPDCL

NPDCL


109 NEW CONNECTION FOR COTTAGE INDUSTRIES

NPDCL

NPDCL is abbreviated as Northern Power Distribution Company of Telangana Limited. It was incorporated under the Companies Act, 1956 as a Public Limited Company with headquarters at Warangal. This service is to apply for a new electricity connection for Industries. The Industries are of 2 Categories Like; Industrial, Cottage Industries.

110 NEW CONNECTION FOR INDUSTRIES

NPDCL

NPDCL is abbreviated as Northern Power Distribution Company of Telangana Limited. It was incorporated under the Companies Act, 1956 as a Public Limited Company with headquarters at Warangal. This service is to apply for a new electricity connection for Industries. The Industries are of 2 Categories Like; Industrial, Cottage Industries.

111 REPAYMENT NPDCL

NPDCL is abbreviated as Northern Power Distribution Company of Telangana Limited. It was incorporated under the Companies Act, 1956 as a Public Limited Company with headquarters at Warangal. This Service is to make the payment which the Amount is in Due at Electrical Department. The citizen needs to pay the due amount (Unpaid Balance) through MeeSeva.

112 CERTIFIED COPY OF REGISTRATION DOCUMENT

REGISTRATION and STAMPS

The Certified Copy of Registration Document is to get the Duplicate copy of the Registration Document which is done at Sub Register office (SRO). By having the document copy the citizen can solve the legal problems, if he/she is facing regarding the registered property.

113 ENCUMBRANCE CERTIFICATE


An encumbrance certificate is evidence that the property in question is free from any monetary and legal liabilities. This is issued by the Registrar Office Concerned. The If there was sale, mortgage, settlement, Will, Gift or other deeds etc., the Encumbrance Certificate is required to know about the Clear title Property.


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114 AGRICULTURAL LAND VALUE APPLICATION

REVENUE

Agriculture Land Value Certificate is used to provide property description details recorded on the Register of Land Values, current land value as on date in the year of valuation and the date of valuation.

115 AGRICULTURE INCOME CERTIFICATE

REVENUE

By Agriculture income certificate every farmer will get a kisan sez craft loan in all nationalized banks. To this loan they will be charged a least 0.25% interest. Agriculture income is exempted under the Indian Income Tax Act. This certificate is to know the income details of the specified land.

116 APATHBANDHU SCHEME REVENUE

Apathbandhu Scheme is to implement accident insurance scheme from the government for the Below Poverty Line families in Telangana. It is to provide insurance coverage in case of accidental deaths in the policy year. The insurance coverage is for the adults in the age group of 18 to 69 years.

117 APPEALS ON DEMARCATION

REVENUE

Sometimes, the land holders may entertain doubts about their boundaries Demarcated by Surveyor. In all such cases citizen will appeal on demarcation to Asst Director of Survey / Inspector of Survey and the Deputy Inspector of Surveyor / Inspector of Survey will refix boundaries of lands with reference to measurements recorded in F.M.B. Since all these boundaries are validated, it gives Finality for disputed lands about correctness of boundaries and also reduces civil litigations.

118 CC OF ROM REVENUE

Certified copies of ROM is a service where Citizen can request for certified copies of his/her property for various reasons. It is provided based on the measurement reports submitted by Surveyor.

119 CERTIFIED COPIES ISSUED BY AD

REVENUE

Certified Copies Issued by AD/Dy. Tahsildar Service is to obtain another Copy (Duplicate Copy) of the Required Services which is applied by the citizen. Based on the type of Certifies Copies, AD/Dy. Tahsildar will issue it. The Types of Certified Copies are; Khasra Pahani, Chesala Pahani, Sethwar/Supplementary Sethwar/ Resettlement Register/FLR, Wasool Baqi, Faisal Patti).

120 CERTIFIED COPIES ISSUED BY RDO

REVENUE

Certified Copies Issued by RDO service facilitates the citizen to get the certified copy from RDO. Based on the Type of Certified Copy, RDO will issue it. The Certified Copies are; Tenancy/ROR cases/Survey Panchanama Report/Inam ORC Certificate.

121 CERTIFIED COPIES OF TSLR REVENUE TSLR is abbreviated as Town Survey Land Register. By this Service Citizen can know the Land Details of the Owner. It is being issued to the Private Parties and other organizations.


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122 CERTIFIED COPIES OF PANCHANAMA

REVENUE

Certified Copies of Panchanama is to give the final decision in front of the Officials, regarding the Lands, Solution of the Problems etc. The Disputed of the issue (Land) will be solved by the certified copies of Panchanama.

123 CERTIFIED COPIES OF PT REVENUE

PT is abbreviated as Protected Tenant. PT Certificate will be given to a person who is in possession not less than 6 years. The Certified Copies will be given based on the Survey Number of the respective Land.

124 CHANGE OF NAME APPLICATION

REVENUE Change of Name Service is to change the Name into Present Existing Name as per records which are wrongly Binded in the Certificate.

125 CHESALA PAHANI REVENUE


126 COMMUNITY AND DATE OF BIRTH CERTIFICATE-BC

REVENUE

Community & Date of Birth Certificate Service is to issue to the citizens who are under SC, ST and BC Castes. This certificate is useful for the Students for their Educational Purpose, as a Proof of age (Date of birth) and Community. This Certificate is also useful for the Employment Purpose for the Job Holders and etc.

127 COMMUNITY AND DATE OF BIRTH CERTIFICATE-SC

REVENUE


128 COMMUNITY AND DATE OF BIRTH CERTIFICATE-ST

REVENUE


129 CORRECTIONS IN ADANGAL / PAHANI

REVENUE Corrections in Adangal/Pahani Service are used to correct the details in Adangal/Pahani. By using this service we can Edit and update details of the Land and Pattadhar Details.

130 CRACKER LICENSE FOR DIWALI

REVENUE

A cracker is a small explosive device primarily designed to produce a large amount of noise which are made of cardboard or plastic, with flash powder or black powder as the propellant. The Cracker License is useful for Manufacturing or Store/Selling the Cracker products. By having the License Copy the Citizen can manufacture/store the products.


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131 CREAMY - NON CREAMY LAYER APPLICATION

REVENUE

Economically and financially strong Backward Classes (BC) is known as Creamy Layer. Economically and financially weak Backward Classes (BC) is known as Non Creamy Layer. creamy layer refer to the relatively wealthier and better educated members of the Backward Classes (BC`s) who are not eligible for government sponsored educational and professional benefit programs. This concept is currently not applied to the scheduled castes category and scheduled tribes category. The Income of the citizen should not be more than Rs. 6 Lakhs. Income from the Salaries & on Agriculture Lands Shall not be taken into account. The Extra Income without including Salary & Agriculture Land will be considered

132 CURRENT ADANGAL / PAHANI

REVENUE

Adangal/Pahani is a very important revenue record, as it contains details of land such as owner's details, area, assessment, water rate, soil type, nature of possession of the Land, Liabilities, Tenancy and Crops grown, etc. It is required for various purposes such as (to know the genuineness of seller (owner) when land is being purchased/it is required at Sub-Register's office when sale transaction is being done/to raise the farm credit / loan from the Bank).

133 DEMARCATION REVENUE

Demarcation is the act of creating a boundary around a place or thing. The surveyor will adjust boundaries of land with reference to measurements recorded in F.M.B. Since all these boundaries are validated, it gives finality for disputed lands about Corrections of boundaries and also reduces civil litigation`s.

134 EBC CERTIFICATE REVENUE

EBC is abbreviated as Economically Backward Class. EBC certificate is issued to those who fall below the poverty line. EBC is useful for (Receiving financial assistance from the various backward class Corporations of the State Govt/Getting admission in educational institutions from the reserved quota). If the EBC certificate is available for students, they can avail admissions in the educational institutions in reserved Quota by submitting the EBC Certificate.

135 EPASBOOK-REPLACEMENT REVENUE

There are total 3 types of Services in E- Pass Books; New Pattadhar Pass Book, Replacement Pattadhar Pass Book, Duplicate Pattadhar Pass Book. Based on the Katha Number, the Pattadhar Pass Book details will be fetched. The citizen can get the New/Second Copy of the Pattadhar Pass Book.


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136 E-PASSBOOK - NEW REVENUE


137 EPASSBOOK-DUPLICATE REVENUE


138 EXTRACT D-FORM PATTA REVENUE

The House Site Patta means, House less poor persons (Who are not having houses) of the village will be given the Government wasteland for house sites by the government. The D-Form Patta Means, Land less poor persons (Who are not having Land) of the village will be given the Government wasteland for Agricultural Purpose by the government. The service facilitates citizens for applying Extract copies of House Site/ D- Form Patta in lost or mutilated case.

139 EXTRACT OF HOUSE SITE REVENUE

The House Site Patta means, House less poor persons (Who are not having houses) of the village will be given the Government wasteland for house sites by the government. The D-Form Patta Means, Land less poor persons (Who are not having Land) of the village will be given the Government wasteland for Agricultural Purpose by the government. The service facilitates citizens for applying Extract copies of House Site/ D- Form Patta in lost or mutilated case.

140 EXTRACT OF NOC UNDER EXPLOSIVE

REVENUE

NOC is abbreviated as No objection Certificate. NOC will be issued to the citizen in the manufacturing of any Explosive goods/Storing of Petroleum Products. With having the NOC, the Citizen can manufacture explosive material/Store Petroleum Products.

141 EXTRACT OF NOC UNDER PETROLEUM ACT

REVENUE

NOC is abbreviated as No objection Certificate. NOC will be issued to the citizen in the manufacturing of any Explosive goods/Storing of Petroleum Products. With having the NOC, the Citizen can manufacture explosive material/Store Petroleum Products.

142 EXTRACT OF ORC REVENUE

ORC is abbreviated as Occupancy Rights Certificate. The purpose of land reform and thus the tenancy reform is to fold the right. Extract of ORC is to give the ownership rights on the Inam Lands and to change the land classification from the Inam Category to ryotwari. Extract of ORC will be issued on the request of the applicant and on availability of records in the office.


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143 FAISAL PATTI REVENUE


144 FAMILY MEMBERSHIP CERTIFICATE

REVENUE

Family Membership Certificate (FMC) is often required for the purpose of settlement of claims in respect of the deceased by the Family members of the deceased family. FMC are of 2 Services (FMC for Govt Employees/FMC for Social Security Scheme).

145 INCOME CERTIFICATE REVENUE

Income Service is to get the Income of the citizen on his/her lands, business, Labour, salary, other sources. The certificate contains the details of annual Income of a person/Family from all kind of resources. Income certificate is required for Students for claiming scholarship and also for admission in educational institutions. Based on the Social Status of the Citizen, the Income Certificate will be issued.

146 ISSUE OF ARM LICENCE - FRESH

REVENUE

To get the Permission Copy of the Arm from the Government, the Citizen needs to apply for the Issue of Arm License Service. By the Specifications of the Arm, the License Copy will be issued by the Collector of the respective District.

147 ISSUE OF ARM LICENCE(RENEWAL)

REVENUE

To get the Permission Copy of the Arm from the Government, the Citizen needs to apply for the Issue of Arm License Service. By the Specifications of the Arm, the License Copy will be issued by the Collector of the respective District.

148 ISSUE OF NOC FOR STORING OF PETROLEUM PRODUCTS

REVENUE

NOC is abbreviated as No Objection Certificate. This Service is useful to store the Petroleum Products, which are either received from Company/Agency. For Storing the Petroleum Products, citizen should have NOC.

149 ISSUE OF OCCUPANCY RIGHTS CERT FOR INAM LANDS

REVENUE

The Act provides to abolish the inam tenure of lands and convert them into ryotwari lands. It applies to pre-settlement inam lands, both major and minor inam where a grant in inam has been made, confirmed or recognised by Government, not being an Estate.

150 ISSUE OF SMALL AND MARGINAL FARMER CERTIFICATE

REVENUE

Marginal Farmer means a farmer cultivating agricultural land up to 1 hectare. Small Farmer means a farmer cultivating agricultural land of more than 1 hectare and up to 2 hectares. Small/Marginal Farmer Certificate is used for the purpose for getting input subsidy, Crop Insurance and Bank Loan.


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151 ISSUE OF TONCH MAP REVENUE

A Tonch Map is representation usually on a flat surface of the whole or a part of an area. The Tonch Map is nothing but an earth Map. It will issue for only one Survey No. By having Tonch Map the specific Land details can be verified to identify the boundaries of particular land based on the survey no.

152 KHASRA PAHANI REVENUE


153 LAND CONVERSION REVENUE

By default all lands are agricultural lands. Except for agriculture purpose, permission is necessary for non agricultural purposes like Residential, Commercial etc. which is known as Land Conversion, i.e., changing the status of land from agriculture to Non-agriculture.

154 LATE REGISTRATION OF BIRTH

REVENUE

Late Registration of Birth/Death request can be applied by the citizen for registering the Birth/Death even after one year. SEM`s (RDO) Issued Birth/Death Certificate if the registration is not done within one year of Birth/Death. By having the Birth/Death Certificate, it will be useful for ID Proof.

155 LATE REGISTRATION OF DEATH

REVENUE

Late Registration of Birth/Death request can be applied by the citizen for registering the Birth/Death even after one year. SEM`s (RDO) Issued Birth/Death Certificate if the registration is not done within one year of Birth/Death. By having the Birth/Death Certificate, it will be useful for ID Proof.

156 LOAN ELIGIBILITY CARD REVENUE

This Service facilitates the citizen to get the Loan Eligibility Card based upon the land Details. Loan Eligibility Card Service is useful only for the tenant of the Land who is yielding the Land.

157

LOCAL CANDIDATE CERTIFICATE FOR EDUCATIONAL INSTITUTIONAL PURPOSE

REVENUE

A local Candidate Certificate is a proof to the student for getting an admission in the local quato in the university for Education purpose. This service is useful for the students for getting admissions.

158 LOCALIZATION OF PROPERTIES(HYD)

REVENUE

Localization of Properties is a service requested by Citizen to locate and identify the measurements of the property. Based on the Survey Number the exact boundaries of the land will be located. By having the copy of localization of Properties, the citizen can solve the legal issues if he/she is facing with the land.


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159 MONEY LENDING REVENUE

A money lender is a person or group who offers small personal Loans at high rates of Interest. It is an individual or business (pawnshop) that offers secured loans to people, with items of personal property used as collateral. The amount of time, and rate of interest, is governed by law or by the Money Lending policies.

160 MUTATION + e PATTADAR PASSBOOK

REVENUE

Mutation means substitution of the name of a person by the name of another in relation to property in the record showing right or title to the property. Mutation is a process through which Owner's name or particulars like liabilities get changed because of various types of transactions (Succession, Gift, Will, and Purchase).

161 NATIVITY CERTIFICATE - BC REVENUE

Nativity Certificate is issued to the citizens who are under SC, ST and BC Castes. This certificate is useful for the Students for getting the admission in a particular state university course, where seats are reserved for only state residents. This Certificate is a proof of address where citizen is living in a Certain City.

162 NATIVITY CERTIFICATE-SC REVENUE


163 NATIVITY CERTIFICATE-ST REVENUE


164 NFBS APPLICATION REVENUE

NFBS is abbreviated as ‘National family benefit scheme’. The objective of NFBS is, if the bread earner of the family dies accidentally or naturally, the benefits will be given to the nominee by the government. The primary breadwinner will be the member of the household family (male or female) The death of such a primary breadwinner age should be in between 18 to 64 years i.e., more than 18 years of age and less than 65 of age.

165 NO EARNING MEMBER CERTIFICATE

REVENUE

No Earning Certificate service facilitates the citizen to receive the benefits from the Government of Telangana due to the uncertainty death of earning member in a family. Further it is to certify that there are no earning members in the family of the deceased and they have no properties in anywhere.


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166 NO OBJECTION CERTIFICATE

REVENUE

This service provides features for recording petitions receipt, and issuing Permission for Construction on that particular Land.Citizen of India holding land is eligible to avail the service.District is the concerned authority providing the service

167 NO PROPERTY APPLICATION SERVICE

REVENUE

No property Certificate is issued to the citizen where there is no bread winner in the family, and the family cannot afford in getting job or in other cases. The Certificate will be issued on the request of the applicant and on availability of records in the office. The citizen can benefits from the government Side

168 NOC FOR CONSTRUCTION OF CINEMA HALL

REVENUE

NOC is abbreviated as No Objection Certificate. For Construction of cinema theatre under Rule-8 B of T.G., Cinemas (Regulation) Rules, the Citizen to have a NOC from the respective department. Without having a NOC, Citizen is not having a permission to construct Cinema theatre.

169 OBC CERTIFICATE REVENUE

OBC is abbreviated as Other Backward Castes. OBC Certificate is the proof of one's belonging to a particular caste, as specified in the Indian Constitution. This certificate is for the purpose of reservation of citizen belongs to other backward caste. By this Certificate, Students can get the admissions in another state; Citizen can get any type of Certificate like State or Central government.

170 OLD ADANGAL/PAHANI DETAILS

REVENUE

Adangal/Pahani is a very important revenue record, as it contains details of land such as owner's details, area, assessment, water rate, soil type, nature of possession of the Land, Liabilities, Tenancy and Crops grown, etc.

171 PAWN BROKER REVENUE

A pawnbroker is an individual or business (pawnshop or pawn shop) that offers secured Loans to people, with items of Personal Property used as collateral. A Pawnbroker needs a license to offer high interest short-term credit to their clients. The Pawn Broker should have license from the Government for lending money.

172 PERMISSION FOR DIGGING AGRI/DRINKING WELL

REVENUE

Permission for digging an agricultural well /drinking water well Service is to get the Permission for digging an Agricultural well /Drinking water well. Based on the type of Land, and the Farmer type the Permission will be given for digging a well.

173 PERMISSION TO RUN THE BENEFIT SHOW

REVENUE

Permission for Run Benefit Show Service is to get the Permission from the JC for running the extra shows on the occasion (movie 1st day release) or festival time. The theatre management need to apply for running benefit show.


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174 POSSESSION CERTIFICATE REVENUE

Possession certificate is issued to include the property in the Revenue Records in order to obtain the loan. It is only for the purpose of obtaining subsidy and loan from APSHCL for housing scheme implemented by them and not valid for any other purpose. The certificate shall remain with APSHCL till loan is repaid with the interest.

175 PRAJAVANI REVENUE

Prajavani Service is to raise the Complaint to the Collector regarding the Services which are un satisfied by the Citizen. The Complaint which is raised by the citizen through MeeSeva franchise will be directly re directed to the collector login.

176 REFUND OF TRADE DEPOSIT REVENUE

Refund of Trade deposits to dealers Service is to get the deposited amount (at the time of registration of FP Shop), in case if the dealer is resigned. According to the Control Orders 2008 Civil Supplies Department, the dealer can regain the deposited amount when the registration done. The amount will be refunded to the Dealer after the resignation of his/her dealer ship.

177 RENEWAL OF CINEMA LICENCE

REVENUE

Renewal of Cinema License Service is to Renewal the Previous License Copy of the Cinema hall for the certain period. For Renewal the Cinema Hall, the Citizen to carry the Previously Issued License Copy by the Government and the Cinema Hall (Form B & License No) to the MeeSeva Franchise.

178 RESIDENCE CERTIFICATE - GENERAL

REVENUE

A Residence Certificate is a proof of Permanent residence of a citizen who is staying in a City/State. It is issued on the basis of the citizen`s stay at a place or Permanent employment. This Certificate is required as proof of residence to avail Residence/Resident Quotas in educational institutions and in the Government Service, and also in case of jobs where local residents are preferred. There are 2 Types of Residence Certificate; For General Purpose, For Passport Purpose.

179 RESIDENCE CERTIFICATE - PASSPORT

REVENUE

A Residence Certificate is a proof of Permanent residence of a citizen who is staying in a City/State. It is issued on the basis of the citizen`s stay at a place or Permanent employment. This Certificate is required as proof of residence to avail Residence/Resident Quotas in educational institutions and in the Government Service, and also in case of jobs where local residents are preferred. There are 2 Types of Residence Certificate; For General Purpose, For Passport Purpose.


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180 ROR - 1B REVENUE

ROR is abbreviated as Records of Rights. The aim of this service is to get the Right of the Specific Land which are in the Records. By having the ROR-1B certificate, the citizen will have the legal rights on the certain land.

181

SETHWAR / SUPLLEMENTARY SETHWAR / RESETTLEMENT REGISTER/ FLR

REVENUE

The Certified Copies Service is mainly used by the citizens who want the Certified Copies of Khasara Pahani, Seasala Pahani, Sethwar/ Suplementary Sethwar/ Resettelement registar/FLR ,Wasool Baqi Pahani, Faisal Patti.

182 STORAGE OF EXPLOSIVE MATERIAL LICENSE

REVENUE

A cracker is a small explosive device primarily designed to produce a large amount of noise which are made of cardboard or plastic, with flash powder or black powder as the propellant. The Cracker License is useful for Manufacturing or Store/Selling the Cracker products. By having the License Copy the Citizen can manufacture/store the products.

183 WASOOL BAQI REVENUE


184 BIOMETRIC AUTHENTICATION OF AASARA BENEFICIARIES

RURAL DEVELOPMENT

The Scope of this Service is to Authenticate the Pensioner Details using Authentication Machine. Based on Authentiocation only, the pensioner can avail pension. The Authentication will be done based on the Pensioner Aadhaar Number.

185 REQUEST FOR AIDS & APPLIANCES

RURAL DEVELOPMENT

Request for functional need related to Society for Elimination of rural poverty by using sadrem id

186 REQUEST FOR SADAREM CERTIFICATE

RURAL DEVELOPMENT

Assessment Of Disabled For Access Rehabilitation and EmpowermentSociety for Elimination of Rural Poverty with pension id

187 SADAREM CERTIFICATE PRINT OUT

RURAL DEVELOPMENT

Assessment Of Disabled For Access Rehabilitation and EmpowermentSociety for Elimination of Rural Poverty

188 SAND ORDER PLACEMENT RURAL DEVELOPMENT

Sand mining is a practice that is used to extract sand, mainly through an open pit. The Government of Telangana has taken a decision to allot the Sand Mining and Sale activity to SHGs - organizations of rural poor women, keeping in view the inclusive growth. This will enable Government to make sand available at affordable prices. Citizen can order the required Sand Quantity (Cu M) through MeeSeva Franchise.


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189 REGISTRATION/RENEWAL OF TUTORIAL OR COACHING INSTITUTIONS

SCHOOL EDUCATION

A tutorial is a method of transferring knowledge and may be used as a part of a learning process. According to the Tutorial Registration Act 2003, all the unrecognized institutes which provide coaching must be registered with the government by applying to this Service. Registrations can be cancelled if the institutes fail to meet the basic requirements (Ex; Infrastructure, quality etc).

190 SCHOOL REGISTRATION SCHOOL EDUCATION

The School Registration Service is to Register the School under the Education Act (As of now Permanent registrations are not given to schools and the temporary registrations will be extended for every year). By having the registration certificate the school can be runed without any legal Problems, according to the School Education act which is implemented by the government.

191 APPLICATION FOR STUDENT SCHOLARSHIP(FRESH)

SOCIAL WELFARE DEPARTMENT

Scholarships are monetary awards made to students to help fund the student’s higher education studies. The Government of Telangana is providing financial assistance to the Scheduled Caste, Scheduled Tribe, Backward Class, Disabled, and Economically Backward Class students for completing their education.

192 APPLICATION FOR STUDENT SCHOLARSHIP(RENEWAL)

SOCIAL WELFARE DEPARTMENT

Scholarships are monetary awards made to students to help fund the student’s higher education studies. The students who has got sanctioned the scholarships from the government for their educational academic year, he/she can Renewal the Scholarship for the next academic year through applying to Renewal Service.

193 F.M.B COPY SSLR

FMB is abbreviated as Field measurement Book, which will have the field measurement sketches of all individual Fields. Based on these measurements, the survey numbers are demarcated and disputes settled maps are drawn and areas calculated mathematically only on the measurements recorded in this book.

194 F-LINE PETITIONS SSLR

F-Line Petition is for the outer boundary line in a sketch, which signifies the actual field boundaries of the outer lines of the sketch. Sub Division Service is mainly used for subdivision of land based on citizen`s request. This Service is mainly used for measuring boundaries of field by Surveyor.

195 SUB DIVISON SSLR

F-Line Petition is for the outer boundary line in a sketch, which signifies the actual field boundaries of the outer lines of the sketch. Sub Division Service is mainly used for subdivision of land based on citizen`s request. This Service is mainly used for measuring boundaries of field by Surveyor.


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196 VILLAGE MAP COPY SSLR

Village Map Copy service is for getting a copy map of the certain village. Using this Service citizen can apply for Village map Copy of their respective village. Village maps will have details of all the survey numbers of the village both agricultural, non-agricultural including, topographical details.

197 NEW CONNECTION - 6A-STREET LIGHTS – CPDCL

TSSPDCL

SPDCL is abbreviated as Southern Power Distribution Company of Telangana Limited. The Telangana SPDCL came into being on 2nd June 2014, with an objective of electricity to the people at an affordable price with its headquarters at Hyderabad. This service is to apply for a new electricity connection. The following are the categories: (Domestic, Commercial, Commercial Hoardings, 6A - Street lights, 6B - Public water works, General purpose, Religious Places (Temples etc.), Agriculture Services).

198 NEW CONNECTION - 6B- PUBLIC WATER WORKS – CPDCL

TSSPDCL


199 NEW CONNECTION - AGRICULTURAL SERVICES – CPDCL

TSSPDCL


200 NEW CONNECTION - COMMERCIAL – CPDCL

TSSPDCL



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201 NEW CONNECTION - COMMERCIAL HOARDINGS – CPDCL

TSSPDCL


202 NEW CONNECTION – DOMESTIC - CPDCL

TSSPDCL


203 NEW CONNECTION - GENERAL PURPOSE – CPDCL

TSSPDCL


204 NEW CONNECTION – RELIGIOUS PLACES – CPDCL

TSSPDCL



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205 TSSPDCL-CATEGORY LOAD CHANGE APPLICATION

TSSPDCL

SPDCL is abbreviated as Southern Power Distribution Company of Telangana Limited. The Telangana SPDCL came into being on 2nd June 2014, with an objective of electricity to the people at an affordable price with its headquarters at Hyderabad. Benefit of Category/Load Change is to modernize and strengthen the distribution network so as to provide reliable, uninterrupted and quality power. This Service is to Change the Category & load from domestic to general. (Ex; Commercial to Domestic).

206 TSSPDCL-NAME CHANGE TSSPDCL

SPDCL is abbreviated as Southern Power Distribution Company of Telangana Limited. The Telangana SPDCL came into being on 2nd June 2014, with an objective of electricity to the people at an affordable price with its headquarters at Hyderabad. The purpose of Name Change Service is to changes the Title of the Service Connections. (Ex; Existing Owner to the Present Owner).

207 TSSPDCL-NEW CONNECTION

TSSPDCL


208 AADHAAR DAILY ENROLLMENT DATA

UIDAI

Director ESD can see real time statistics of New Aadhar Enrolments, Demographic and Biometric updates, and receives the Payments towards these transactions through the regular MeeSeva EFTS system. By Using this service, Permanent Enrolment Centre (PEC) must enter all New Enrolments, Biometric Updates and Demographic update statistics in MeeSeva on daily basis. An Online report has been enabled in Director ESD login for monitoring the status of these transactions.

209 KNOW & SEED YOUR AADHAAR

UIDAI

Aadhar Seeding service is used to Seed the person Aadhar details to various Government Departments such as civil supplies, Pension, LPG etc. The benefit of Know your Aadhar is to Know the Status of the Aadhar with reference to the unique Identification Authority of India (UDAI) Number.

210 AGE CERTIFICATE ( FOR PASSED CANDIDATES ONLY)

EDUCATION Issue of age certificate for passed candidates

211 APPLICATION FOR MEMO EDUCATION Students passed their Tenth Standard can apply for their


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OF MARKS marks Memo by submitting all the required details.

212 APPLICATION FOR RE-COUNTING OF MARKS

EDUCATION Students who attended Tenth board examination can apply for recounting of marks by submitting all the required details.

213 MIGRATION CERTIFICATE (FOR PASSED CANDIDATES ONLY)

EDUCATION

Migration certificate is issued by the Board of Education or the University when the student wants to leave the said Board or University of Education and wants to get himself registered with another Board or University to pursue his further education. By using this service student can apply for Migration Certificate.

214 APPLICATION FOR CORRECTION OF DETAILS (FORM-8)(SSDG)

ELECTION

The citizen can opt this service for mutations of

details in the voter card

215 INCLUSION OF NAME IN THE ELECTORAL ROLLS (FORM-6)(SSDG)

ELECTION

The citizen opt this service to include their

name in the electoral roll.

216 OBJECTION/ DELETION FROM ELECTORAL ROLLS (FORM-7)(SSDG)

ELECTION

If citizen wants to delete their name from

electoral roll then they can opt this service

217

APPLICATION FOR ENHANCEMENTS OF EXISTING WATER CONNECTION

HYDERABAD METROPOLITAN WATER SUPPLY&SEWERAGE BOARD

Citizen can apply this for Enhancement in existing Water

Connection.

218 APPLICATION FOR NEW WATER CONNECTION


Citizen can apply this for New Water Connection.

219 DISCONNECTION REQUEST


Citizen can apply this for Disconnection of Water

Connection.

220 NAME CHANGE REQUEST


Citizen can apply this for Name Change Request.

221 Application for Issuance of Duplicate Registration Certificate

LABOUR

If original certificate of registration of shop is

lost, then the owner of the shop on establishment can

apply for the duplicate.


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222 Application for Notice of Change

LABOUR Application for notice change related establishment

223 Application For Registration of Shop / Establishment

LABOUR New application for shop/establishment registration

224 Application for Renewal of Registration of establishment/ shop

LABOUR Renewal of application for shop/establishment registration

225 APPLICATION FOR BUILDING PERMISSION


Application for building permission at GHMC area

226 APPLICATION FOR FEE PAYMENT


Application for fee payment related to building permission

227 BUILDING PERMISSIONS RETURN SUBMISSIONS


Application for building permission return submission

228 Exemption request MUNICIPAL ADMINISTRATION

Application for exemption request in GHMC area

229 New Assessment request MUNICIPAL ADMINISTRATION

Application for new assessment request of building

230 Permission for water connections


Application of sanction of water connection

231 Sub-Division request MUNICIPAL ADMINISTRATION

Application for sub-division request in the premises

232 Transfer of Title Deeds MUNICIPAL ADMINISTRATION

Application for transfer of title deeds.

233 VACANCY REMISSION REQUEST


Application for vacancy remission request

234 FRESH LICENSES / RENEWAL

PoliceDepartment

Citizen can request the police department for issuing

fresh/renewal of licenses like, Fresh 3 Star Hotel, Renewal

3Star Hotel, Fresh 5 Star Hotel, Renewal 5 Star Hotel, Bars

/Dhabas, Theme / Entertainment Park / Resorts, Ordinary

Hotels / Restaurants

235 ISSUANCE OF CERTIFICATES PoliceDepartment

Citizen can request the police department for certificates

like Character, Antecedent, Certificate for Job Verification,


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NOC for Transfer of Vehicle through MeeSeva

236 MISSING / LOST DOCUMENTS / ARTICLES

PoliceDepartment

Citizen can register complaint if he/she loose the documents

or articles listed below in police station through MeeSeva

Transfer Certificate (TC), Marks Memo, Driving License,

Insurance Certificate, Share Certificate, ID

Cards, Vehicle RC, Vehicle Insurance, Vehicle Fitness

Certificate, Bond Certificate, Arm License, Credit & Debit

Card and Cell phone

237 PERMISSION FOR EVENT BANDHOBUS

PoliceDepartment

Citizen can make a request to arrange Bandhobus for the

events like Public Meetings, at Marriage Function Halls

/House Box type Speakers, Orchestra for Small programs,

Cultural / Fashion Shows, Commercial displays, Exhibition

/Circus, Corporate Anniversary Function, Film Shooting,

Audio Release function, Cinema success function, TV

Shooting, and Industrial Exhibition, Mobile Advertisement

for Autos / Vans, Customer meet at Public Places, Benefit

shows and Religious functions

238 Amendment of Society (Under Sections: 8, 9, 10, 21, 24, 26)


This service can be availed by any citizen who

wants to change name of the society. Required document is

uploaded and department after verification can approve or

reject the request.

239 Certified Copy of Bye Law REGISTRATION and STAMPS

Bye-laws are mandatory pdf document that is used at

the time of registering society. Citizen is required to upload

this document while registering. He/she can get the certified

copy of By-Laws by applying for this service.

240 Certified Copy of Firm Registration


This service is availed when citizen wants a copy of already registered firm. At the time of registration, initially 1 original copy is provided to the citizen. Later, he/she can request for certified copy only.

241 Certified Copy of Society Registration


This service is availed when citizen wants a

copy of already registered society. At the time of

registration, initially 1 original copy is provided to the

citizen. Later, he/she can request for certified copy only.


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242 Change in Constitution of Firm (Under Section: 63)



wants to add/delete of partners. Required document is

uploaded and department after verification can approve or

reject the request.

243 Changes / Alterations in Firm (Under Sections: 60,61,62)



wants to change addresses. Required document is uploaded

and department after verification can approve or reject the

request.

244 Pre-registration Slot Booking



wants to Do Registration of his/her Property like Agriculture

Land, flat, plot, House

245 Registration of Firms (Under Section: 58)


This service can be used to register a firm.

246 Registration of Society (Under Section: 3)



wants to register a society. Required document is uploaded

and department after verification can approve or reject the

request.

247 Submission of Appeal of Society (Under Section: 6)


When citizen registered for the society and

department rejected his/ her registration then this service is

availed by citizen for appeal.

248 DL ABSTRACT WITH FEE PAYMENT

RTA

Citizens can avail the Driving License abstract copy using

this service

249 DL SLOT BOOKING WITH FEE PAYMENT

RTA Citizen can book a slot (date and time) with the

department for applying for Driver License.

250 LL SLOT BOOKING WITH FEE PAYMENT

RTA Citizen can book his LL Slot with available dates & slots.

251 RC ABSTRACT WITH FEE PAYMENT

RTA Citizens can avail Registration Copy using this service.

252 APPLICATION FOR NEW TAP CONNECTION

WARANGAL MUNICIPAL CORPORATION

Citizen can apply for new water tap connection.


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253 APPLICATION FOR NEW TRADE LICENSE


Citizen can apply for new trade license.

254 APPLICATION FOR TAX BILLING OF PROPERTY AND WATER TAX


Citizen can apply for tax billing of property and water tax through this service.

255 APPLICATION FOR TRADE LICENSE BILLING


Citizen can apply for trade license billing by using this service.

256 FINAL PAYMENTS FOR WMC SERVICES


Final payments for WMC service can be done through this service.

257 APPLICATION FOR COLLEGIATE ADMISSION

COLLEGIATE EDUCATION

Who are completed intermediate, they can apply through

MeeSeva for Degree gov college admitions.

258 BONAFIDE CERTIFICATE COLLEGIATE EDUCATION

Government degree student can apply (old students & Present students also)

259 CONDUCT CERTIFICATE COLLEGIATE EDUCATION

Government degree student can apply (old students &

Present students also)

260 TRANSFER CERTIFICATE COLLEGIATE EDUCATION

Government degree student can apply (old students &

Present students also)

261 ISSUE OF DIPLOMA CERTIFICATE

DIRECTORATE OF MEDICAL EDUCATION

DME students can apply for Diploma who are completed

Internship in nursing

262 ISSUE OF DUPLICATE MARKS MEMO


Students can avail this service to apply for their Duplicate

Marks Memo in case of loss.

263 ISSUE OF MARKS MEMO(I/II/III YR)


DME nursing students will apply for marks memo (after their

result)

264 MARKS MEMO FOR INTERNSHIP


DME nursing Students can apply for Internship marks Memo

from MeeSeva.

265

RECOUNTING /RE-VERIFICATION OF MARKS(DIRECTORATE OF MEDICAL EDUCATION)


Nursing Students (I/II/III year) will apply for Recounting of


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their marks.

266 GRANT OF LICENSE FOR RETAIL & WHOLESALE MEDICAL SHOPS

DRUGS CONTROL

Citizen can avail this service to facilitate Grant of Dealing

License.

267

PROCESSING OF APPLICATIONS FOR CHANGES IN EXISTING LICENSES

DRUGS CONTROL Alterations in existing license

268 RENEWAL OF LICENSES FOR RETAIL & WHOLESALE MEDICAL SHOPS

DRUGS CONTROL Renewal of dealing license

269 DUPLICATE MARKS INTERMEDIATE EDUCATION

Failed Student can avail this service for Duplicate Marks

Memo.

270 MIGRATION CERTIFICATE INTERMEDIATE EDUCATION

Student who wants go out of state for studies can avail this

service for Migration certificate

271

RECOUNTING/RE-VERIFICATION OF MARKS(INTERMEDIATE EDUCATION)

INTERMEDIATE EDUCATION

Student can avail this service for Recounting or

Reverification of Marks

272

AMENDMENT OF CERTIFICATE OF REGISTRATION OF ESTABLISHMENT

LABOUR Amendment Certificate for registration of establishment

273 AMENDMENT OF CONTRACTOR LICENSE

LABOUR

Citizen can apply for Changes in Contractor

Licenses.

274 APPLICATION FOR REGISTRATION OF CONSTRUCTION WORKERS

LABOUR Application for registration of construction workers.

275 MOTOR TRANSPORT UNDERTAKING NEW

LABOUR

Citizen can avail this service to get Motor Transport License

from the Labour Officer

276 NOTICE OF COMMENCEMENT OR COMPLETION OF WORK

LABOUR

For Contractor--Completion Work order, Bank Pass Book 1st

page, A/c No.

277 REGISTRATION OF LABOUR


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CONTRACTORS LICENSE Citizen can avail this service to get the

Contractor License from the Labour Officer

278 REGISTRATION OF ESTABLISHMENT

LABOUR

Citizen registers their shop on establishment under APSE act

under section 3.

279 RENEWAL OF CONTRACTOR LICENSE

LABOUR

Citizen can apply for Renewal of Contractor

Licenses.

280 ALTERATION IN REGISTRATION OF MANUFACTURER/PACKER

LEGAL METROLOGY

Alterations in existing license ((Only Address )

281

APPEAL AGAINST THE ORDER OF INSPECTOR/ASST CONTROLLER/DEPUTY CONTROLLER

LEGAL METROLOGY

Citizen can avail this service to facilitate Appeal against the

order of Inspector/Asst. Controller/Deputy Controller.

282 APPEAL TO GOVT AGAINST ORDER OF CONTROLLER

LEGAL METROLOGY

Citizen can avail this service to facilitate Appeal against

order of Controller.

283 APPLICATION FOR GRANT/RENEWAL OF DEALER LICENSE

LEGAL METROLOGY

Citizen can avail this service to facilitate Grant/Renewal of

Dealing

License.

284 APPLICATION FOR GRANT/RENEWAL OF MANUFACTURING LICENSE

LEGAL METROLOGY

Citizen can avail this service to facilitate Grant of

Manufacturing License

285 APPLICATION FOR GRANT/RENEWAL OF REPAIRING LICENSE

LEGAL METROLOGY

Skilled worker can avail this service to facilitate Grant of

Manufacturing License

286 CONDUCT TEST OF FRESH SAMPLES

LEGAL METROLOGY

Application for conduct test of fresh samples

287 REGISTRATION AS MANUFACTURER/PACKER/IMPORTER

LEGAL METROLOGY

Organizations /Citizen can avail this service to facilitate for

Registration as

Manufacturer/Packer/Importer

288 SKILLED WORKER CERTIFICATE

LEGAL METROLOGY

Certificate issuance to skilled workers by the dept


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289 C C OF MUNTAKHABS, REGISTERED U/S.36 OF WAQF ACT 1995

MINORITY WELFARE

Waqf Board issues certificate copy when ever applicant

applies with correct details.

290

C C OF PROCEEDINGS REGARDING APPOINTMENT OF MANAGEMENT COMMITTEES

MINORITY WELFARE


applies.

291 C C OF PROCEEDINGS REGARDING APPOINTMENT OF MUTHAWALLIES

MINORITY WELFARE

Waqf Board issues certificate copy of Management

committee details (Previous Committee details).

292 C C OF SERVICE RENDERING CERTIFICATES FOR CASH GRANTS

MINORITY WELFARE


applies for cash grant details.

293 ISSUE OF MARRIAGE LICENSE TO PASTORS

MINORITY WELFARE

Pastors can avail this service to get the Marriage License to

pastors.

294 MINORITY STATUS CERTIFICATE

MINORITY WELFARE

Citizen can avail this service to facilitate the Minority Status

Certificate.

295 CORRECTION OF SSC CERTIFICATE

SCHOOL EDUCATION

Students can apply for corrections in SSC Memo

296 APPLICATION FOR INTERIM CERTIFICATE

TECHNICAL EDUCATION

Application for interim certificate

297

APPLICATION FOR MIGRATION CERTIFICATE(TECHNICAL EDUCATION)

TECHNICAL EDUCATION

The Student can apply this for Migration Certificate from

Dept. to continue studies in other Institutions/State.

298 DUPLICATE MARKS MEMO TECHNICAL EDUCATION

The Student can apply this for duplicate marks memo in case

if original is lost.

299 GENUINENESS CERTIFICATE TECHNICAL EDUCATION

Declaration from the College stating that certificates

available with student are genuine to Organisations.

(Organisations will apply for their employees certificates

genuineness)


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300 Collection Of Water Charges

HMWSSB Collection of Water Charges is done through eSeva Centres and stored into department database of Hyderabad Metropolitan Water Supply Sewerage Board.

301 Collection Of Electricity Charges -CPDCL (Twins)

CPDCL Collection of Electricity Charges is done through eSeva Centres and stored into department database.

302 Fresh Trade License Fee Payment

GHMC Collection of all types of charges is done through eSeva centres and stored into department database

303 Property Tax Receipt GHMC Property tax payment in GHMC area limit

304 Trade License Renewal GHMC Trade license renewal in GHMC area limit.

305 BSNL Bill Receipts BSNL charges are collected through eSeva centres and stored in department database

306 TTL Bill Receipts(Chq And Dd)

TTL charges are collected through eSeva centres and stored in department database

307 TTL Bill Receipts(Cash And Card)

TTL charges are collected through eSeva centres and stored in department database

308 Vocational First Year Marks BIE Service provides BIE results to candidates

309 Intermediate Second Year Marks

BIE Service provides BIE results to candidates

310 Vocational Second Year Marks


311 Intermediate Vocational First Year Marks


312 Intermediate First Year Marks


313 Tollywood Cricket Match Tickets

Cricket Match Services will used to sell Cricket match tickets

314 Duplicate Receipt Miscellaneous Issue of duplicate receipt of services in case of receipt loss

315 SSC Results Miscellaneous Service provides SSC results to candidates

316 SSC ADV Supplementary Miscellaneous Service provides SSC supply results to candidates

317 Bill Payment(Airtel) Airtel charges are collected through eseva centres and stored in department database

318 HYDERABAD CHALLAN PAYMENT

HYDERABAD Police

Traffic challan payment

319 HYDERABAD SPOT CHALLAN PAYMENT

HYDERABAD Police

Traffic challan payment

320 Installment APHB Payment towards the Housing loan

321 EMD APHB Payment towards the Housing loan

322 Down Payment APHB Payment towards the Housing

323 Application Fee APHB Application Payment towards the Housing

324 Interest APHB Payment towards interest the Housing loan

325 Penal Interest APHB Payment towards penal interest the Housing loan

326 Plan & Conveyance Charges APHB Payment towards plan & Convey charges the Housing loan

327 Water Deposit APHB Payment towards water deposit

328 Water Charges APHB Payment towards water charges


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329 Agreement Fee APHB Payment towards agreement

330 Excess Land Cost APHB Payment towards excess land cost

331 Enhanced Land Compensation

APHB Payment towards enhanced compensation

332 Compound Fee APHB Payment towards compound fee

333 4% Transfer Fee APHB Payment towards transfer with 4%

334 Processing Fee APHB Payment towards processing fee

335 Damages APHB Payment towards damges

336 Arbitration Cost APHB Payment towards arbitration cost

337 Encroachment Fee APHB Payment towards encroachment cost

338 Others APHB Payment towards misc

339 Competent Authority APHB Payment towards component authority

340 Development Charges APHB Payment towards development charges

341 Legal Charges APHB Payment towards legal charges

342 Deposit Amount APHB Payment towards deposit amount

343 Maintenance Deposit APHB Payment towards maintenance deposit

344 Electrical Charges APHB Payment towards electrical charges

345 Rent APHB Payment towards rent

346 APHB - Hire Purchase/Sfs Payments

APHB Payment towards hire purchase payment or Sfs payment

347 APHB - Miscellaneous Payments

APHB Payment towards miscellaneous

348 APHB - Rent Payments APHB Payment towards rent payments

349 Bill Payment(Idea) IDEA Payment towards idea post-paid mobile bill

350 Money Transfer WUMT charges are collected through eSeva centres and stored in department database

351 APDDCF(Sale Of Milk Cards) APDDCF Milk card charges are collected through eSeva centres and stored in department database

352 APDDCF(Collection Of Booth Amount)

APDDCF Milk card charges are collected through eSeva centres and stored in department database

353 CYBERABAD SPOT CHALLAN PAYMENT

CYBERABAD Cyberabad spot traffic challan payments

354 CYBERABAD CHALLAN PAYMENT

CYBERABAD Cyberabad traffic challan payments

355 Release Order(Civil Supply) DCS charges are collected through eSeva centres and stored in department database

356 Airtel(Landline) Airtel charges are collected through eSeva centres and stored in department database

357 Aircel Mobile Payment AIRCEL charges are collected through eSeva centres and stored in department database

358 Beam Telecom Payments ACT charges are collected through eSeva centres and stored in department database


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359 Hathway Broadband Payment

Hathway charges are collected through eSeva centres and stored in department database

360 APSRTC Junior Assistant(Personnel)

CGG Application for APSRTC junior assistant

361 Village Revenue Assistants CGG Application for Village Revenue assistants

362 Language Pandit Common Entrance Test (Lpcet) -2013

CGG Application for Language Pandit Common Entrance Test (Lpcet)

363 Dietcet Councelling Phase Ii CGG Payment of councelling for dietcet

364 Ap Beverages Corp Ltd CGG Payment for beverages corp ltd

365 Dietcet Allotment Fee Phase Ii

CGG Payment towards dietcet allotment fee

366 Dietcet Councelling Phase Iii

CGG Payment towards councelling fee

367 District Institutes Of Education And Training (Dietcet) -2013

CGG Payment of training dietcet

368 Group-Iv (Clerical Cadres) Sc/St Backlog Vacancies - Warangal District

CGG Application for clerical cadres jobs in Warangal dist

369 DIETCET Allotment Fee Payment Phase Iii

CGG Payment towards allotment fee

370 LPCET Allotment Fee-2013 - SPOT ADMISSIONS

CGG Payment towards spot admission in LPCET

371 Lpcet-2013 Councelling Phase Ii

CGG Payment towards concelling phase II

372 LPCET Allotment Fee-2013 Phase Ii

CGG Payment towards LPCEt allotment

373 DIETCET Councelling-2013 CGG Payment towards concelling DIETCET

374 DIETCET ALLOTMENT PHASE-I PAYMENT-2013

CGG Payment towards allotment phase I

375 DIETCET 2013 - ALLOTMENT PHASE-III PAYMENT SERVICE

CGG Payment towards allotment phase III

376 LPCET Allotment Fee-2013 Phase I

CGG Payment towards allotment phase I

377 Teacher Eligibility Test- 2013

CGG Payment towards TET

378

Admission Test for Class V (2014-15) -AP Residential Educational Institutions Society

CGG Payment towards class V – AP residential educational institutions society

379 DIETCET ALLOTMENT PHASE-II PAYMENT-2013

CGG Payment towards allotment phase II

380 APRJC CET -2014 FEE PAYMENT

CGG Payment towards APRJC fee

381 APRDC CET-2014 FEE CGG Payment towards APRDC CET fee


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PAYMENT

382 ATFCLASSV(2014-15)MJPAPBCWREIS

CGG Payment towards ATFCLASSV MJPAPBCWERIS

383 DIETCET 2013 - ALLOTMENT PHASE-III-1 PAYMENT SERVICE

CGG Payment towards allotment phase III

384 Village Revenue Officers CGG Application for Village revenue officers

385 Village Revenue Assistants CGG Application for village revenue officers

386 Both VRO and VRA CGG Application for VRO and VRA

387 DEECET-2014 CGG Payment towards DEECET

388 MAHATMA JYOTHIBAPHULE -RJC -Payment

CGG Payment towards MJPBRJC

389 LPCET-2014 FEE PAYMENT CGG Payment towards LPCET

390 MJAPBCWREIS -VI,VII,VIII FEEPAYMENT SERVICE

CGG Payment towards MJAPBCWREIS

391 TSPECET EXAM FEE PAYMENT

TSSCHE Payment towards TSPECET

392 PGEC GATE/GPAT-2014 TSSCHE Payment towards PGEC GATE/GPAT

393 EAMCET evaluation of OMR Sheet PAYMENT SERVICE

TSSCHE Payment towards EAMCET evaluation of OMR sheet

394 TSEDCET EXAM FEE PAYMENT

TSSCHE Payment towards TSEDCET

395 ECET FEEPAYMENT-2015 TSSCHE Payment towards EDCET

396 PGCET FEE PAYMENT TSSCHE Payment towards PGCET

397 EAMCET Reverification TSSCHE Payment towards EAMCET reverification

398 EAMCET EXAM FEE PAYMENT

TSSCHE Payment towards EAMCET

399 PG-CET Fee Payment TSSCHE Payment towards PG_CET

400 TS LAWCET FEEPAYMENT-2015

TSSCHE Payment towards LAWCET

401 ICET FEEPAYMENT-2015 TSSCHE Payment towards ICET

402 TSOSS SSC EXAM FEE PAYMENT

TSOSS Payment towards TOSS

403 SSC Admission Payment TSOSS Payment towards SSC admission

404 TSOSS INTER EXAM FEE PAYMENT

TSOSS Payment towards TOSS Inter exams

405 Inter Admission Payment TSOSS Payment towards inter admission payment

406 Inter Recounting Fee Collection

TSOSS Payment towards recounting

407 SSC RECOUNTING FEE COLLECTION-2015

TSOSS Payment towards SSC recounting

408 Water Tax DMA charges are collected through eSeva centres and stored in department database

409 Property Tax DMA


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410 Register Workers SHIVAS LIST charges are collected through eSeva centres and stored in department database

411 Search Workers SHIVAS LIST Application for search workers

412 Search Crops SHIVAS LIST Application for search crops

413 Sell Crops SHIVAS LIST Application for sell crops

414 FOREST DEPARTMENT TEST FEE PAYMENT

FOREST charges are collected through eSeva centres and stored in department database

415 CHERUKURI IT RETURNS CHERUKURI charges are collected through eSeva centres and stored in department database

416 Kalyana Lakshmi Kalyana Lakshmi charges are collected through eSeva centres and stored in department database

417 Shadi Mubarak Shadi Mubarak charges are collected through eSeva centres and stored in department database

418 TSSCBR TSSCBR charges are collected through eSeva centres and stored in department database

419 Revised Provisional NOC TS Fire

If consumer wants to revised his provisional NOC by making changes In existing construction then he/she can apply for Revised Provisional NOC by submitting some documents related to building Construction. Then Fire department will issue Revised provisional NOC Certificate.

420 Renewal of NOC TS Fire

If consumer wants to renewal his Provisional NOC then he/she can Apply for Renewal of NOC service by submitting provisional NOC details.

421 OCCUPANCY NOC TS Fire

If consumer wants to change his occupancy of constructed building Then he/she has to apply for occupancy NOC by submitting some Documents.

422 Provisional NOC TS Fire

If consumer wants to get permission for his building construction from FIRE department he can apply for this service. consumer should Construct by Follow the rules of fire department. Fire department Will approve provisional NOC to concert person.

423 Fire Revised Occupancy NOC

TS Fire

If consumer changes his building construction occupancy then He/she have To apply for Fire Revised Occupancy NOC to get NOC certificate from Fire Department. While applying for this service he/she have to submit proper documents related to building

424 Download Pension AG Office- If consumer wants to download his/her pension


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Authorization Party Copy Pensions & GPF Authorization party copy then he have to apply for this service by submitting date Of birth and IVRS number of concern person. Then he/she get his/her Related pension Authorization party copy.

425 GPF STATUS AG Office- Pensions & GPF

If consumer wants to know his/her GPF Status related to his pension Then He/she go for GPF Status by giving inputs as date of birth And number.

426 GPF Final Withdrawal / Residual Balance Intimations Copy

AG Office- Pensions & GPF

If consumer wants to get his/her GPF account statement then he Will use this service. while applying this service consumer have to Provide his/her series and account number. then he/she can get A copy of GPF final withdrawal/Residual balance intimation.

427 PENSION STATUS AG Office- Pensions & GPF

If consumer wants to know his pension status whether approved or not by government then he has to use this service by providing his/her date of birth and IVRS number.

428 Vehicle Tax(Non-Transport) RTA The vehicle tax (Non-Transport) is charged on the basis of the category to which a vehicle Belongs. By using this service consumer can pay his vehicle tax (Non-Transport).

429 Vehicle Tax(Transport With Permit)

RTA

This service is used to pay vehicle tax along with permit for transport Vehicles. with this service he/she will get vehicle tax certificate From Authorized department along with permit of that vehicle.

430 Vehicle Tax(Transport Without Permit)

RTA By using this service consumer can pay his vehicle tax for transport vehicles Along with permit of that vehicle.

431 Vehicle Life Tax collection RTA

By using this service consumer can pay his/her vehicle life tax by Submitting some documents related to vehicle and his/her documented proofs.

432 Vehicle First Quarter Tax RTA

This service is used to pay his/her vehicle quarter tax by Applying through this service he/she can get authorized certificate Of first quarter tax of that particular vehicle.

433 Temporary Registration Certificate

RTA

a temporary certificate of registration mark may be issued by the firm of vehicles, dealer or manufacturer of vehicles appointed by the Regional Transport Officer .In this behalf subject to the provisions and the temporary certificate and registration mark shall for the


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time being serve all the purpose of a regular certificate of Registration and registration mark. Provided that the names of persons or the firm, as aforesaid, who shall be competent to sign the temporary certificate of registration, shall be specified by the Regional Transport Officer.

434 Driving Test Fee RTA This service is used to avail, If consumer wants to get Driving License he have to pay Driving test fee by submitting his/her Related documents at rta department.

435 Learner License Test Fee RTA

If consumer wants to get Driving license before that he/she have To get learner license. To get his/her learner license he/she should have to pay Test fee. By using this service consumer can pay his test Fee.

436 Driving License Duplicate/Renewal Fee

RTA

This service is used to pay Duplicate /Renewal Driving license fee For the person who wants to apply duplicate/Renewal Driving License.

437 Driving License Change of Address Fee

RTA

If consumer shifted from one location to another location in the same district then consumer should change his address on his License which is already issued by RTA.

Incase if consumer address not within the same district then this service is not applicable for those consumers.

438 Temporary Permit Fee Payment

RTA

It is mandatory for owner of a transport vehicle to obtain permit and use permit in accordance with the conditions of the permit granted or countersigned by the Regional Transport Authority.

439 International Driving Permit Fee

RTA

If consumer is having light motor vehicle(4 Wheeler) license and if he /she wants the international driving license then consumer can avail this service to get this provision.

To apply for this service consumer should provide the details of his / her Passport and Visa details mandatorily.

440 RC Renewal/Duplicate/Change of Address

RTA

If consumer has lost his original Registration certificate, using this service consumer can apply for duplicate registration certificate by mentioning the FIR details along with reasons for applying duplicate Registration certificate.

If consumer Registration certificate got expired or ready to expire in a month using this service he/she can apply for renewal registration certificate by providing Previous


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Registration certificate details along with original Registration certificate issued earlier. If consumer shifted from one location to another location within the Registering Authority Jurisdiction, then consumer should change his / her address on the registration certificate. Consumers can avail this service to make modification in his communication address. Incase if consumer’s address is not within the same Registering Authority Jurisdiction then this service will not be applicable for those consumers they should apply for NOC/CC and get it approved then he/she can avail this service.

441

REG Hire Purchase Agreement

RTA

Consumers who have purchased a vehicle and took loan for that vehicle in such cases consumer need to apply this service to notify the bankers / Financers.

This service will authorize that bankers / Financers has provided Loan for the Vehicle.

442

REG Hire Purchase Termination

RTA

Consumers who has purchased a vehicle and has taken loan on that vehicle, After the loan gets cleared then consumer need to apply this service to cancel the loan from bankers / Financers.

This service will remove the authorization of bankers / Financers for the vehicle.

443

REG Transfer of Ownership

RTA

Consumer who sold his vehicle to someone in such case the owner of the vehicle needs to transfer the ownership from his / her name to the purchaser’s name.

This service will provide the transfer of ownership from one person / Firm to another person / Firm.

444

REG Duplicate

RTA

If consumer has lost his original Registration certificate, using this service consumer can apply for duplicate registration certificate by mentioning the FIR details along with reasons for applying duplicate Registration certificate.

445

REG Renewal

RTA

If consumer Registration certificate got expired or ready to expire in a month using this service he/she can apply for renewal registration certificate by providing Previous Registration certificate details along with original Registration certificate issued earlier.


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446

REG Change of Address

RTA

If consumer shifted from one location to another location within the Registering Authority Jurisdiction, then consumer should change his / her address on the registration certificate.

Consumers can avail this service to make modification in his communication address. Incase if consumer’s address is not with in the same Registering Authority Jurisdiction then this service will not be applicable for those consumers they should apply for NOC/CC and get it approved then he/she can avail this service.

447

REG Alteration of Vehicle

RTA

If consumer want to modify his vehicle based on his requirement like fuel type change, open to closed top, seating, color etc… then consumer should apply for Alteration of Vehicle of Registration service to authorize the changes from Registration issuing authority.

448

REG Issue of NOC

RTA

If consumer wants to shift from one place to another place then the consumer will relocate/ shift his/ her vehicle along with him, in such cases the consumer should apply for Issue of NOC of Registration service to relocate/ shift from one location or state to another location or state.

449

REG Cancellation of NOC

RTA

If consumer applied from NOC of Registration and relocate/ shift from one location or state to another location or state then if once again want to came back to his / her original location then consumer should cancel the NOC which he / she applied and approved by Registration issuing authority.

450

REG Fresh Registration

RTA

IF consumer buys a new vehicle (any type of vehicle), it is mandatory to get Registration Certificate for that vehicle. By using this service a consumer can apply for Fresh Registration Certificate.

451

DL Badge

RTA

If any applicant wants to drive any type of transport vehicle then the consumer should have the Badge License. For this the consumer should already having light motor vehicle (4 Wheeler) non commercial license.

Every commercial vehicle should be drive by a badge license holder approved by Registration issuing authority.

452 DL Surrender

RTA If consumer license is damaged / scratched / tampered / erased then consumer should surrender his license to license issuing authority by using this service, then RTA /RTO


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will issue new copy of original license.

453

DL Renewal

RTA

If consumer license got expired or ready to expire in a month using this service consumer can apply for renewal license by providing Previous license details along with original license issued earlier.

If license got expired more then 5 years those consumers are not allowed to apply for renewal of license service.

454

DL Duplicate

RTA

If consumer lost his original license then he / she can avail this service to apply and get 2nd copy of license copy marked as Duplicate on top of the license.

455

DL International Driving Permit

RTA

If consumer is having light motor vehicle (4 Wheeler) license and if he /she wants the international driving license then consumer can avail this service to get this provision.

To apply for this service consumer should provide the details of his / her Passport and Visa details mandatorily.

456

DL Change Of Address

RTA

If consumer shifted from one location to another location in the same district then consumer should change his address on his License which is already issued by RTA.

Incase if consumer address not within the same district then this service is not applicable for those consumers.

457

FC Duplicate

RTA

A Fitness Certificate is an official document certifying that the holder’s vehicle is fit to drive at public places.

Non- Transport Vehicle (An individual) need to apply Fitness Certificate after 15 years of vehicle registration then Subsequent Renewal for every 5 years required. Transport Vehicle need to apply Fitness Certificate after 2 years of vehicle registration then Subsequent Renewal for every 1 year If issued Fitness Certificate is lost, Consumer can use this service to get duplicate copy of Fitness Certificate.

458

FC Renewal

RTA


Non- Transport Vehicle (An individual) need to apply Fitness Certificate after 15 years of vehicle registration then Subsequent Renewal for every 5 years required. Transport Vehicle need to apply Fitness Certificate after 2 years of vehicle registration then Subsequent Renewal for every 1 year


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459

TAX TAX

RTA

An arrangement between two States that mitigates the problem

of double taxation that can occur when tax laws consider an

individual or company to be a resident of more than one State.

Bilateral tax payment is used by a Transport or Non- Transport

vehicles which are resident of more than one State, this service will avoid individual state wise tax payment

460

PERT NEW PERMIT

RTA


This service is used only for commercial vehicles to get permit which will be mandatory to travel between Districts or states.

461

PERT RENEWAL OF PERMIT

RTA

If consumer permit got expired or ready to expire in a month using this service consumer can apply from renewal permit by providing Previous permit details along with original permit issued earlier.

Consumers should apply renewal of Permit before 10 days of existing permit validity period.

462

PERT DUPLICATE PERMIT

RTA


If consumer lost original permit certificate, using this Service Consumer can apply for duplicate permit certificate along with reasons for duplicate permit certificate applying.

463

PERT Duplicate Auth. Permit card

RTA

If consumer lost original National Permit certificate, Using this Service consumer can apply for duplicate National permit certificate for that consumer need to provide reasons for duplicate National permit certificate applying.

464 PERT Renewal Of Auth. Permit Card

RTA

If consumer National Permit certificate got expired or ready to expire in a month using this service consumer can apply for renewal of National Permit certificate by providing Previous National Permit certificate details along with


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original National Permit certificate issued earlier.

465

PERT Transfer Of Permit

RTA

Consumers who sold their vehicles to any one in that case the owner of the vehicle need to transfer the vehicle permit from his / her name to the purchasers name.

There is no change in permit number but ownership will change accordingly.

466

PERT Surrender Of Permit

RTA


If Consumer does not require Vehicle Permit which is allotted by RTA/ RTO because Vehicle no longer available and want to transfer the existing permit from existing Vehicle to another Vehicle then this service will be availed.

467

FC NEWFC

RTA


Non- Transport Vehicle (An individual) need to apply Fitness Certificate after 15 years of vehicle registration then Subsequent Renewal for every 5 years required. Transport Vehicle need to apply Fitness Certificate after 2 years of vehicle registration then Subsequent Renewal for every 1 year

468

FC Other Station FC

RTA


Non- Transport Vehicle (An individual) need to apply Fitness Certificate after 15 years of vehicle registration then Subsequent Renewal for every 5 years required. Transport Vehicle need to apply Fitness Certificate after 2 years of vehicle registration then Subsequent Renewal for every 1 year. If Transport / Non- Transport vehicle is purchased at one place and applying for Fitness Certificate in other station with in the same state this service will be

469

DEALER Fresh

RTA

The dealer who wants to sell vehicles have to register with rta Department. By using this service the dealer got approved Registration From rta department by submitting related information.

470 DEALER Renewal

RTA If the dealer registration is going to be expired then the dealer have


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To apply for this service. By this he/she can get renewal of registration

471

DEALER Variation Of Authorization

RTA

If dealer wants some variation in authorization like change the Selling of class of vehicle type from one class to another class for That he/she should get some authorization from department. By Availing this service he/she can get variation of authorization Certificate.

472 DEALER TR Correction Fee Collection

RTA

Dealer can pay vehicles taxes through online if is there any changes In payments then he can avail this service. By this service dealer can Get correction in fee payments.

473

LL Renewal of LL

RTA

If consumer Learner License got expired by using this service, consumer can apply for Learner License by providing Previous Learner License details.

Learner License valid up to 6 months from date of issue and has to renew after the validation Period

474

LL Endorsement LL

RTA

If any consumer already applied for his / her Learner license one class of vehicle and after that Learner license expiry if he / she want to apply for another class of vehicle Learner license This service is provide provision to add other class of vehicle which he /she is not yet having.

If a consumer having driving license for one class of vehicle and if he/she wants to apply for another class of vehicle also then he/she should utilize this service and get LL(Learner’s License) for new class of vehicle

475

LL Duplicate LL

RTA

If consumer lost his original learner license then he / she can avail this service for applying and getting a 2nd copy of learner license, which was marked as Duplicate on top of the learner license.

476

LL Retest LL

RTA

If consumer applied and attended for learner license driving test and failed in that attempt then consumer can apply again for the test by availing this service he/she can re-appear for learner license driving test.

477 LL Expired DL LL

RTA If the Consumers Driving License has got expired 5 years back then he/she can have a provision to apply again for Learner license by Mentioning expired driving license details


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before applying for renewal of Driving License.

478

DL DL Info

RTA

An individual or company can apply and get an individual’s driving license history details from the date of issue to till date.

Using this service he/she can get all previous Driving license details of the consumer. In simple terms history chat of Driving license holder.

479

DL Retest DL

RTA

If consumer applied and attended for driving license test and failed in that attempt then consumer can apply again for test by availing this service can reappear for driving test.

480

DL Expired DL

RTA

If consumer Driving License ready to expire in such cases by using this service, consumer can apply for Driving License by providing Previous driving License details.

If consumer Driving License got expired 5 years back in such scenarios consumer can have a provision to apply again for Learner license by Mentioning expired driving license details before applying for renewal of Driving License.

481

CL Fresh CL

RTA

This service is used to avail consumer will get conductor license Freshly .If he/she applied for fresh license then he will go for this Service by submitting some proof documents.

482

CL Renewal CL

RTA

If consumer conductor license got expired then he have to renewal His/her license. by availing this service he/she can get renewal Conductor license while applying this services he/she should submit Some proof documents.

483

CL Duplicate CL

RTA

If consumer lost or want to get duplicate of existing conductor License then he have to apply for this service by submitting some Related documents. Then he/she can get duplicate conductor License.

484

CL Change of Address in CL

RTA

This service is used to change his/her address in conductor license If he/she change his address from one place to another place. By Applying this service consumer will get the updated address


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means Present address based conductor license.

485

REG Reassignment

RTA

This service is used to avail the consumer to convert vehicle from transport to non-transport and vice versa

Consumers can avail this service to reassignment of their vehicle from other state to Telangana State

486

REG Fresh RC for Financier

RTA

Fresh Registration Certificate in the name of Financier service will be utilized and can register vehicle in the name of financier if consumer borrowed finance from their firm to purchase a vehicle.

487

REG B-Register

RTA

An individual or company can apply and get any vehicle complete registration history about a vehicle since its first registration to till date.

If any vehicle needs to transfer it’s registration more than one time using this service can get all previous registration details of the vehicle. In simple terms history chat of vehicle registration.

488

PERT Variation of Permit

RTA


If any consumer having a permit and want to extend the jurisdiction of the permit then using this service consumer can apply for the variation in permit jurisdiction. Using this service consumer can extend his jurisdiction with district range or state range also.

489

PERT Replacement of Permit

RTA

If a consumer dismantles his vehicle(Transport) due to any reasons and if he/she purchases a new Transport Vehicle in such cases he/she has the provision to use/replace existing vehicle permit to the newly purchased vehicle.

490 RL New Recommendation Letter

RTA

This service is used to avail the consumer to provide the recommendation letter of interstate agreement.

491

RL renewal of Recommendation Letter

RTA

Any Transport Vehicle having Recommendation letter which is expired and about to expire can renew the recommendation Letter validity using this service.

Road Transport Authority will Review the applications based on the Availability and necessity with the other states.


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492

RL Duplicate Recommendation Letter

RTA

This service is used to avail the consumer If he/she lost his original Recommendation letter using this can apply for duplicate Recommendation letter along with reasons for Recommendation letter applying.

493

RL Transfer of Recommendation Letter

RTA

During the Transfer of ownership, Any Transport vehicle which is having recommendation letter need to be transferred in the name of the new owner.

In such cases customer can avail this service to Transfer the Recommendation letter.

494

TRADE NEW TRADE CERTIFICATE

RTA

Trade certificate service is issued for demo vehicle registrations which is applicable to the vehicle showroom dealers.

Validity of this certificate is one year and need to renew every year as per the requirement.

495

TRADE DUPLICATE TRADE CERTIFICATE

RTA

This Service can avail by the consumer having original Trade Certificate then he / she can utilize and apply for getting 2nd copy of Trade certificate marked as Duplicate on top of the Trade certificate (TC Duplicate).

496

TRADE RENEWL TRADE CERTIFICATE

RTA

If Trade certificate got expired or ready to expire in a month using this service consumer can apply for renewal of Trade certificate by providing Previous Trade certificate details along with original Trade certificate issued earlier by Road Transport Authority.

497

GT GREEN TAX

RTA

Transport Vehicles that have completed 7 years of age from the date of their registration need to pay Green Tax.

Non-Transport Vehicles that have completed 15 years of age from the date of their registration need to pay Green Tax. There shall not be any levy of Green Tax if the vehicle is operated by LPG, CNG, Battery or Solar Power

498

BT BILATERAL TAX

RTA

An arrangement between two States that mitigates the problem of double taxation that can occur when tax laws consider an individual or company to be a resident of more than one State.

Bilateral tax payment is used by a Transport or Non- Transport vehicles which are resident of more than one State, this service will avoid individual state wise tax payment.


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499

VCR BILATERAL TAX

RTA

This service is used to check the offences committed by the transport vehicles like if Driving transport vehicle though not having the transport license.

Annexure-3: List of ESD Services for Phase-1 mobile Enablement

(Indicative)

S.No. Service Name Department

1 Collection Of Water Charges HMWSSB

2 Trade License Renewal GHMC

3 BSNL Bill Receipts BSNL

4 TTL Bill Receipts (cash and card) TTL

5 HYDERABAD CHALLAN PAYMENT & HYDERABAD Police

6 Installment APHB

7 APHB - Hire Purchase/Sfs Payments APHB

8 APHB - Miscellaneous Payments APHB

9 APDDCF(Sale Of Milk Cards) APDDCF

10 Airtel(Landline) Airtel

11 Aircel Mobile Payment AIRCEL

12 Beam Telecom Payments ACT

13 Hathway Broadband Payment HathWay

14 Property Tax DMA

15 Download Pension Authorization Party Copy AG Office- Pensions & GPF

16 GPF STATUS AG Office- Pensions & GPF

17 GPF Final Withdrawal / Residual Balance Intimations Copy AG Office- Pensions & GPF

18 PENSION STATUS AG Office- Pensions & GPF

19 Vocational First Year Marks BIE

20 Intermediate Second Year Marks BIE

21 Vocational Second Year Marks BIE

22 Intermediate Vocational First Year Marks BIE

23 Intermediate First Year Marks BIE

24 SSC Results Miscellaneous

25 SSC ADV Supplementary Miscellaneous

26 TSPECET EXAM FEE PAYMENT TSSCHE

27 PGEC GATE/GPAT-2014 TSSCHE

28 EAMCET evaluation of OMR Sheet PAYMENT SERVICE TSSCHE

29 TSEDCET EXAM FEE PAYMENT TSSCHE

30 ECET FEEPAYMENT-2015 TSSCHE

31 EAMCET EXAM FEE PAYMENT TSSCHE

32 TS LAWCET FEEPAYMENT-2015 TSSCHE

33 ICET FEEPAYMENT-2015 TSSCHE


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34 TSOSS SSC EXAM FEE PAYMENT TSOSS

35 SSC Admission Payment TSOSS

36 TSOSS INTER EXAM FEE PAYMENT TSOSS

37 Inter Admission Payment TSOSS

38 Inter Recounting Fee Collection TSOSS

39 SSC RECOUNTING FEE COLLECTION-2015 TSOSS

40 TSSCBR TSSCBR

41 Collection Of Electricity Charges -CPDCL (Twins) CPDCL

42 Vehicle Tax(Non-Transport) RTA

43 Vehicle Tax(Transport With Permit) RTA

44 Vehicle Tax(Transport Without Permit) RTA

45 Vehicle Life Tax collection RTA

46 Vehicle First Quarter Tax RTA

47 Temporary Registration Certificate RTA

48 Driving Test Fee RTA

49 Learner License Test Fee RTA

50 Driving License Duplicate/Renewal Fee RTA

51 Driving License Change of Address Fee RTA

52 Temporary Permit Fee Payment RTA

53 International Driving Permit Fee RTA

54 RC Renewal/Duplicate/Change of Address RTA

55 REG Hire Purchase Agreement RTA

56 REG Hire Purchase Termination RTA

57 REG Transfer of Ownership RTA

58 REG Duplicate RTA

59 REG Renewal RTA

60 REG Change of Address RTA

61 REG Alteration of Vehicle RTA

62 REG Issue of NOC RTA

63 REG Cancellation of NOC RTA

64 REG Fresh Registration RTA

65 DL Badge RTA

66 DL Surrender RTA

67 DL Renewal RTA

68 DL Duplicate RTA

69 DL International Driving Permit RTA

70 DL Change Of Address RTA

71 FC Duplicate RTA

72 FC Renewal RTA

73 TAX TAX RTA

74 PERT NEW PERMIT RTA

75 PERT RENEWAL OF PERMIT RTA

76 PERT DUPLICATE PERMIT RTA

77 PERT Duplicate Auth. Permit card RTA

78 PERT Renewal Of Auth. Permit Card RTA

79 PERT Transfer Of Permit RTA

80 PERT Surrender Of Permit RTA

81 FC NEWFC RTA

82 FC Other Station FC RTA

83 DEALER Fresh RTA


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84 DEALER Renewal RTA

85 DEALER Variation Of Authorization RTA

86 DEALER TR Correction Fee Collection RTA

87 LL Renewal of LL RTA

88 LL Endorsement LL RTA

89 LL Duplicate LL RTA

90 LL Retest LL RTA

91 LL Expired DL LL RTA

92 DL DL Info RTA

93 DL Retest DL RTA

94 DL Expired DL RTA

95 CL Fresh CL RTA

96 CL Renewal CL RTA

97 CL Duplicate CL RTA

98 CL Change of Address in CL RTA

99 REG Reassignment RTA

100 REG Fresh RC for Financier RTA

101 REG B-Register RTA

102 PERT Variation of Permit RTA

103 PERT Replacement of Permit RTA

104 RL New Recommendation Letter RTA

105 RL renewal of Recommendation Letter RTA

106 RL Duplicate Recommendation Letter RTA

107 RL Transfer of Recommendation Letter RTA

108 TRADE NEW TRADE CERTIFICATE RTA

109 TRADE DUPLICATE TRADE CERTIFICATE RTA

110 TRADE RENEWL TRADE CERTIFICATE RTA

111 GT GREEN TAX RTA

112 BT BILATERAL TAX RTA

113 VCR BILATERAL TAX RTA


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Annexure-4: List of VAS Services for On-Boarding (Indicative)

SI.No. Service Name Category

1. Bus Tickets Tickets / Bookings

2. Train Tickets Tickets / Bookings

3. Air Tickets Tickets / Bookings

4. Movie Tickets Tickets / Bookings

5. Event Tickets Tickets / Bookings

6. Cricket Match Tickets / Bookings

7. Tickets Tickets / Bookings

8. Hotels Booking Tickets / Bookings

9. Cars Booking Tickets / Bookings

10. All type of travel Tickets / Bookings

11. (taxi) booking Tickets / Bookings

12. facility Tickets / Bookings

13. LIC Life / General Health Insurance / 3rd party insurance

14. The New India Life / General Health Insurance / 3rd party insurance

15. Assurance co. ltd. Life / General Health Insurance / 3rd party insurance

16. United India Life / General Health Insurance / 3rd party insurance

17. ICICI Life / General Health Insurance / 3rd party insurance

18. Reliance.

Life / General Health Insurance / 3rd party insurance

19. Life / General Health Insurance / 3rd party insurance

20. Met Life Insurance Life / General Health Insurance / 3rd party insurance

21. Birla Sun. Life / General Health Insurance / 3rd party insurance

22. HDFC S. Life / General Health Insurance / 3rd party insurance

23. Bajaj Allianz. Life / General Health Insurance / 3rd party insurance

24. Max New York Life Life / General Health Insurance / 3rd party insurance

25. Insurance Life / General Health Insurance / 3rd party insurance

26. ING Vysya Life / General Health Insurance / 3rd party insurance

27. AVIVA Life / General Health Insurance / 3rd party insurance

28. BHARATHI AXA Life / General Health Insurance / 3rd party insurance

29. STAR Health Life / General Health Insurance / 3rd party insurance

30. LPG Refill Booking

31. Medicines Health Care

32. Ambulance Services Health Care

33. and Transportation Health Care

34. Hospital/Primary Health Health Care

35. Centres Information Health Care

36. Blood Bank Health Care

37. Doctor's Database Health Care

38. School/College / Education

39. University Information Education

40. Syllabus Education

41. Education Results Education


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SI.No. Service Name Category

42. Education Abroad Education

43. Schemes / Scholarships Education

44. Mantralayam Online seva

bookings Temple Services

45. Vijayawada Kanaka Durga

Temple Online seva booking

services

Temple Services

46. Sri Venkateswara Devasthanam

Dwaraka Tirumala Seva Direct

Ticket Booking

Temple Services

47. Digital Certificates Procurement Miscellaneous Services

48. PAN Card Online Application

Service Miscellaneous Services


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Annexure-5: Training Requirements (Indicative)

S.No Training

Modules Target Trainees

Training

Responsibility

Estimated

No. of

Days

Estimated

No. of

Batches

Estimated

No. of

Trainees per

Batch

1. Project

Orientation Key ITE&C

department

Officials

Key ESD

Officials

Key

Department

Officials

Helpdesk

Operators

ESD / PMU /

IA

1 4 25

2. Application

Training Key ITE&C

department

Officials

Key ESD

Officials

Key

Department

Officials

SDC Operators

PMU

Helpdesk

Operators

IA 3 4 25

3. Technical

Training Key ESD

Officials

SDC Operators

PMU

Helpdesk

Operators

IA 3 3 10

* ESD in coordination with PMU to identify the Trainees for respective Training modules.

The indicative course content description under each Training module is mentioned below:

Training

Module

Content description

Project

Orientation

Overview of m-Governance

Introduction to m-Governance

Services Identification and Prioritization

m-Governance Vision and Strategy

Introduction and Need for Business Process Reengineering (BPR)


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Training

Module

Content description

Implementation Approach and Planning of mobile enablement of services

Roles & Responsibilities of stakeholders

Typical workflow envisaged under the mobile enablement processes

Process

Training

Creation and regular updation of necessary documentation necessary for

mobile governance platform

Explanation of the requirement of Business Process Reengineering for the

identified business processes.

Overview of the processes being followed by mobile enabled services.

User Guides with description of the end-user navigation flow through the

application

Introduction to service levels and the requirement of maintaining the service

level metrics.

Introduction to Workflow Management and Auto Escalation

Technical

Training

MSDG Platform Functions, Features and Architecture

Framework& guidelines for On-Boarding mobile Applications

IT infrastructure, SLAs monitoring and reporting

Basic trouble shooting, practical issues

* The detailed Training content shall be finalized by ESD, in discussion with the identified

Implementation Agency.


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Annexure-6: Documentation Requirements

For each service enabled on the platform, the IA is required to provide the following

documentation:

Project plan for enabling service

Signed off scope document

Signed off functional requirement document

High level design document

API documentation

User interface / User flows

Testing / Certification document

Training documentation as per Appendix-5


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Annexure-7: Project Launch Documentation Requirement

Sl No Deliverables Timeline

1. Launch Project plan and submit the BG and

entering into agreement

1 week from issue of LOI

MSDG Platform

2. System Requirements Specifications (SRS)

plan

4 Weeks from issue of LOI

3. Platform Deployment Architecture and plan 2 Week from issue of LOI

4. Integration Testing Plan and Procedure 4 Weeks from issue of LOI

Service Enablement

5. Requirements Document 4 weeks from issue of LOI

6. API documents 6 weeks from issue of LOI

7. UI /UX flows 6 weeks from issue of LOI

Other Document Requirements

8. User Acceptance Testing Plan 10 weeks from issue of LOI

9. Operation and Maintenance Plan 12 weeks from issue of LOI


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Sl No Deliverables Timeline

10. Training Plan 6 weeks from issue of LOI

11. Exit Management Plan 12 weeks from issue of LOI

12. Disaster Recovery and Business Continuity

Plan

24 weeks from issue of LOI

13. On Boarding of VAS services (Standards,

Procedures, Security, Guidelines)

12 weeks from issue of LOI

14. Any Other Documents as required by ESD As and when requested

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T App Folio TELANGANA STATE m- Governance Project

Documents

Transcript of T App Folio TELANGANA STATE m- Governance Project