SPRING 2021Customer Success Report

Quality ManagementSoftware Category

Quality Management SoftwareCategory

Quality management software (QMS) enables companies to maintain

and evaluate the integrity of customer experiences and produced

goods. The platform offers functionalities such as inventory

inspection records, reporting and documentation related to adverse

events (e.g. defective merchandise, complaints), preventive or

corrective action forms, and assistance for process automation to

decrease deviation.

QMS solutions typically integrate with product lifecycle management

(PLM) tools, and provide governance, risk, and compliance features to

ensure processes, working conditions, and equipment meet

regulations. Manufacturing and supply enterprises can leverage QMS

applications to audit the production procedure from beginning to

completion, avoid potential issues and hazards, and boost revenue

through constant business from satisfied customers.

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Quality Management Software Category 2

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Quality Management Software Category 3

Customer Success ReportRanking Methodology

The FeaturedCustomers Customer Success ranking is based ondata from our customer reference platform, market presence,web presence, & social presence as well as additional dataaggregated from online sources and media properties. Ourranking engine applies an algorithm to all data collected tocalculate the final Customer Success Report rankings.

The overall Customer Success ranking is a weighted averagebased on 3 parts:

CONTENT SCORE

● Total # of vendor generated customer references (case studies,

success stories, testimonials, and customer videos)

● Customer reference rating score

● Year-over-year change in amount of customer references on

FeaturedCustomers platform

● Total # of profile views on FeaturedCustomers platform

● Total # of customer reference views on FeaturedCustomers

platform

MARKET PRESENCE SCORE

● Social media followers including LinkedIn, Twitter, & Facebook

● Vendor momentum based on web traffic and search trends

● Organic SEO key term rankings

● Company presence including # of press mentions

COMPANY SCORE

● Total # of employees (based on social media and public

resources)

● Year-over-year change in # of employees over past 12 months

● Glassdoor ranking

● Venture capital raised

Award Levels

MARKET LEADER

Vendor on FeaturedCustomers.com with

substantial customer base & market

share. Leaders have the highest ratio of

customer success content, content

quality score, and social media presence

relative to company size.

TOP PERFORMER

Vendor on FeaturedCustomers.com with

significant market presence and

resources and enough customer

reference content to validate their vision.

Top Performer's products are highly rated

by its customers but have not achieved

the customer base and scale of a Market

Leader.

RISING STAR

Vendor on FeaturedCustomers.com that

does not have the market presence of

Market Leaders or Top Performers, but

understands where the market is going

and has disruptive technology. Rising

Stars have been around long enough to

establish momentum and a minimum

amount of customer reference content

along with a growing social presence.

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Quality Management Software Category 3

* Companies listed in alphabetical order

2021 Customer Success AwardsCheck out this list of the highest rated Quality Management Software based

on the FeaturedCustomers Customer Success Report.

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Quality Management Software Category 4

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Quality ManagementSoftware Category

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Quality Management Software Category 5

ABOUT ARENA SOLUTIONS

Arena, a PTC Business helpcompanies design, produce, anddeliver innovative products quicklywith our unified PLM and QMSplatform. We understand thatmodern product companies rely ondistributed teams and globalsupply chains to develop productsand ensure regulatory compliancefor FDA, ISO, ITAR, EAR, andenvironmental compliance. WithArena’s proven cloud solutions,your internal teams and externalpartners can leverage the mostcomprehensive productdevelopment platform toaccelerate product launches whilereducing expenses, increasingprofitability, and speeding the timeto market. For more information,visit ArenaSolutions.com.

53Total Customer References VIEW ALL REFERENCES

Featured Testimonials

Arena is used by manufacturing, engineering, maintenance, and quality insurance. The whole organizationuses Arena. It helps centralize everything on our products from engineering, manufacturing, installation,and spare parts. Being able to centralize the process, BOM, drawings, and everything around our systemchanged the way we did things and we are now more efficient.

SIMON KELLYCONTROL AND ROBOTICS SUPERVISOR, SYMBOTIC

Arena gives us the ability to manage our quality processes and our product all in one solution. We havegone from a paper based to electronic management solution for several different processes. In addition tochange control and BOM management, we have implemented several different quality processes includingCAPAs, nonconformances and our entire supplier management process.

ANGELA PASTICKSUPERVISOR, QUALITY SYSTEMS, NEVRO CORPORATION

Arena QMS is a true lifecycle management system that is better than thetypical document-focused QMS solutions. Being able to manage BOMs andchanges along with quality processes is a major advantage.

SANJAY BANERJEECOO, POTRERO MEDICAL

We’ve developed strong working models of processes that now include remoteteams—Arena supports all this with ease in a secure platform. Since going livewith Arena, the benefits have been countless.

DON PERKINSDIRECTOR OF HARDWARE ENGINEERING AND OPERATIONS, SPECTRANETIX

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Quality Management Software Category 6

ABOUT ASSURX

AssurX, Inc. provides a uniqueQuality Management andRegulatory Compliance Systemthat helps regulated businesses domore of what they need to dofaster, better and easier. AssurXquality management andregulatory compliance software isdesigned to extend qualityprocesses across the enterprise ina single-core platform of unifiedprocesses. AssurX enablescontinual process improvementand compliance through visibilityand collaboration acrossdisciplines for systematic issuetracking and resolution. AssurX isuniquely designed to allow a highlevel of configurability, ease ofdeployment and flexibility for rapidadaptation to change. Automationwith AssurX creates an integratedapproach to quality andcompliance with full visibility intoprocesses, products, andperformance across the valuechain. AssurX meets the rigorousquality and compliance …

53Total Customer References VIEW ALL REFERENCES

Featured Testimonials

We chose AssurX for its ease of use, the ability to configure the system to our workflow,Zero Client architecture for quick deployment worldwide, ease of integration with ERPsystems such as SAP, as well as for its advanced query functionality.

ABBOTT MEDICAL OPTICS

We use AssurX to log quality incidents related to vendors, co-packers,plants and distributers. We'll also be logging issues related to health,safety and environmental incidents at our plants.

J.M. SMUCKER COMPANY

The team at AssurX was fantastic throughout the design,implementation, and launch of our QMS system.

NXSTAGE MEDICAL INC

AssurX provided a fully configurable solution that no other Quality ManagementSystem provider has been able to match. We had a QMS that was unmanageable andnot at all user-friendly. We were able to configure the AssurX system to how our userswanted it to function in an extremely short amount of time and have not looked back.

IMMUNOGEN, INC.

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Quality Management Software Category 7

ABOUT DELMIAWORKS

DELMIAworks (formerly IQMS)became part of the DassaultSystèmes 3DEXPERIENCE platformon the cloud. DELMIAworks MeansManufacturing. Born on the shopfloor, their award-winningmanufacturing ERP software istailored specifically for yourfactory’s environment. Theyunderstand your manufacturingchallenges and deliver acomprehensive solution that willset you on the path to operationalexcellence. Structured aroundend-to-end visibility and control,their system uniquely combinesmanufacturing software, MESsoftware, and ERP software toimprove every aspect of yourbusiness. Available in both cloudand premise-based solutions.

107Total Customer References VIEW ALL REFERENCES

Featured Testimonials

Apple Rubber offers the simplest to the most complicated rubber part production with one ofthe highest quality standards. [DELMIAworks] gives us the ability to have a centralized system tomonitor order entry, tool building, live floor production and the quality of the parts beingproduced all in one system.

JOHN TRANQUILLIMATERIALS MANAGER, APPLE RUBBER PRODUCTS

Customers have grown accustomed to viewing corrective action reports duringtheir audits in the DELMIAworks system. And, they appreciate and respect thefact that we’re using an established, well-known and trusted ERP system.

TOM SINEBUSINESS SYSTEMS MANAGER, COMAR

From undergoing an extensive certification process with our largest and most stringentcustomer to supporting our specific lean manufacturing initiatives, [DELMIAworks] has proven atrue partner in our business. In an industry as dynamic as the automotive industry,[DELMIAworks] is the one constant we will continue to rely upon as we move into the future.

MIKE HOPKINSPRODUCTION MATERIAL CONTROL AND MIS MANAGER, NISSEN CHEMITEC AMERICA

We achieved tremendous returns within the first quarter of implementationand to this day, we are still continuing to add further efficiencies and return oninvestment with the roll out of new features, reports and other modules.

TODD SQUIRECHIEF OPERATING OFFICER, GLOBAL INTERCONNECT

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Quality Management Software Category 8

ABOUT DONESAFE

Donesafe, an HSI company, is thefastest-growing cloud-based HSEQplatform built with the user inmind. We help organizationscomply with legislation andenhance their safety culturewithout the headaches or the largeprice tag. Donesafe is an innovativesoftware that connects yoursystem from workers in the field tothe management team in theboardroom. Donesafe makes it fastand easy to access, enter andreport safety, compliance and riskdata in real-time. Donesafe is amodern & fresh online platformthat works on any device, includingan offline native iOS and Androidapp.

111Total Customer References VIEW ALL REFERENCES

Featured Testimonials

The software is simple and intuitive to use and end-user focused. A great vendor to deal with –they really partner with their clients to get the best outcomes. We have been able to get thesystem up and running in a short period of time and are getting great results and feedbackfrom stakeholders. Thanks Donesafe.

SAM DTELSTRA

Donesafe for Charities. I couldn't fault the software. I don't know what else to say. Donesafe far exceeded the previousprogram we used in terms of ease of use, detailed multiple selections that allows you to quickly relay importantinformation about accidents and incidents. It has a follow up function that allows you communicate risks to appropriatepeople and confirm the risks have been resolved. After you have had incidents or accidents all the little details areimportant to remember. Instead of focusing on navigating a system the ease of use allows you to quickly categorise theincident and focus more on the important details.

JUSTINE SMITHNIGHT AUDIT, RONALD MCDONALD HOUSE CHARITIES

Easy to navigate and document issues when they present themselves. I would definitelyrecommend this product. I haven't really had any cons that have come up when using thisproduct. Overall I am satisfied with this new tool and the benefits it brings for the safety of ourcustomers.

JERIMIAH H.LOWE'S COMPANIES

Donesafe software provides an easy to use, and very easily accessed platform for the businessto use on a regular basis to guarantee compliance in all areas. The platform is easy to followand sequential in processing which means it can be used across a broad field of users.

BRIAN BLANCHARDWYNDHAM DESTINATIONS

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Quality Management Software Category 9

ABOUT ETQ

ETQ is the leading provider ofquality, EHS and compliancemanagement software, trusted bythe world’s strongest brands. Morethan 550 global companies,spanning industries includingelectronics, heavy industry, foodand beverage, and medicaldevices, use ETQ to secure positivebrand reputations, deliver higherlevels of customer loyalty andenhance profitability. ETQ Relianceoffers built-in best practices andpowerful flexibility to drivebusiness excellence throughquality. Only ETQ lets customersconfigure industry-proven qualityprocesses to their unique needsand business vision. ETQ wasfounded in 1992 and has mainoffices located in the U.S. andEurope. To learn more about ETQand its various product offerings,visit www.etq.com.

67Total Customer References VIEW ALL REFERENCES

Featured Testimonials

It is evident that [ETQ makes] it a goal to comply with the voice of their customers because theycontinue to support more languages and create smart device integration in a fast pacedbusiness world. ETQ is a good solution for companies looking to have global Quality Systems.

AUGUST KONIEVICE PRESIDENT OF QUALITY ASSURANCE AND FOOD SAFETY, MAPLE LEAF FARMS

It is a great example of the flexibility that the platform offers ETQ customers,and how a previously manual/ paper process can be fully automated andsuccessfully integrated with existing ETQ applications.

ALEX RODRIGUEZSENIOR MANAGER, GLOBAL QUALITY CAPABILITIES, HALYARD HEALTH

Home grown quality always suffers credibility issues within the dynamic of a smallcompany. With the implementation of ETQ, quality has grown from being just ‘thequality guys’ job, to a company-wide system for continual improvement.

ERIC JACOBSONQUALITY ASSURANCE ENGINEER, HYDRAMASTER

ETQ helps us maintain a high level of reliability by managing ourcorrective action database.

KEN GRISSOSENIOR QUALITY SPECIALIST, HERMAN MILLER INC.

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Quality Management Software Category 10

ABOUT INTELEX

Intelex is a global leader in thedevelopment and support ofsoftware solutions forEnvironment, Health, Safety andQuality (EHSQ) programs. Theirscalable, web-based softwareprovides clients withunprecedented flexibility inmanaging, tracking and reportingon essential corporateinformation. Intelex software easilyintegrates with common ERPsystems like SAP and PeopleSoftcreating a seamless solution forenterprise-wide informationmanagement. Intelex’s friendly,knowledgeable staff ensures theirmore than 1000 clients and over 1million users from companiesacross the globe get the most outof their groundbreaking,user-friendly software solutions.

176Total Customer References VIEW ALL REFERENCES

Featured Testimonials

We needed to obtain ISO 9001:2001 Quality Management System certification and chose theIntelex QMS system for its functionality and ease of integration. Their technical support enabledfast deployment and usage of the system, helping us to reach our goals.

VINCENT YEUNGMANAGER OF QUALITY ASSURANCE & TECHNICAL SUPPORT, POSTLINX

The Intelex QMS and their top-notch customer support have helped us build super efficient andextremely effective Quality System processes to help our organization move forward at a fasterpace. Intelex has taken our questions and concerns to heart and helped customize systems thatwork for us.

JASON USILTONQUALITY SUPERVISOR, SDI

Attaining our goal of registering the Maine Manufacturing Quality Management System to theISO9001:2008 international standard within five months would not have been possible withoutthe Intelex QMS deployment, supported by the incredibly responsive Intelex Account Managerand Project Consultant.

ROB WILDERDIRECTOR, QUALITY MANAGEMENT, MAINE MANUFACTURING LLC

Our ISO 9001:2008 certification and safety initiatives are extremely important at BA Blacktop as we pride ourselves on thestrong reputation of reliability and responsibility we have built within our community and with our clients. Intelex has givenus the tools necessary to ensure our reputation continues to be a driving force in our success, and we chose Intelex for itsown dignified reputation for providing quality software, service, and notable results.

HARMAN SULLQUALITY MANAGER, BA BLACKTOP LTD.

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Quality Management Software Category 11

ABOUT MASTERCONTROL

MasterControl Inc. createssoftware solutions that enable lifescience and other regulatedcompanies to deliver life-improvingproducts to more people sooner.MasterControl’s integratedsolutions accelerate ROI andincrease efficiencies by automatingand securely managing criticalbusiness processes throughout theentire product lifecycle. More than1,000 companies worldwide,ranging in size from five employeesto tens of thousands, rely onMasterControl cloud solutions toautomate processes for newproduct development, clinical,regulatory, quality management,supplier management,manufacturing and post-marketsurveillance. MasterControlsolutions are well-known for beingscalable, easy to implement, easyto validate and easy to use.

162Total Customer References VIEW ALL REFERENCES

Featured Testimonials

We have been using this system for more than a year now and would highly recommend MasterControl to anymanufacturer because of the company’s responsiveness, professionalism, its excellent training program and timelytechnical support. The MasterControl quality management suite’s functionality and robust validation offerings enabled usto meet our very aggressive goal of implementing an electronic documentation system by November 2001 and continue tobe invaluable to Aplicare.

BUCCETTIAPLICARE

MasterControl has significantly improved the approval process at Teva by providing the rightinformation to the right person at the right time. SOP approval cycles that used to take monthsare now routinely accomplished in a couple of weeks and in some cases within days.

EVJATAR COHENQUALITY ASSURANCE IT PROJECT MANAGER, TEVA PHARMACEUTICAL INDUSTRIES

MasterControl Spark also saves time. If a specification for a product is needed,Spark makes it easy for us to find it by simply inputting a specific item numberand instantly accessing the data needed.

TOM GOSSEOPERATIONS AND QUALITY SUPPORT MANAGER, ZARBEE'S NATURALS

MasterControl has made quality’s job of navigating through discrepancies much easier. BeforeMasterControl, it was difficult to understand what was right because it wasn’t documented in acommon place. Now we have more assurance of right-first-time outcomes.

MIKE STARZMANDIRECTOR OF GLOBAL FIELD QUALITY, WD-40

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Quality Management Software Category 12

ABOUT PROCESSMAP

ProcessMAP Corporation is aleading provider of cloud-basedenterprise software solutions thatempower organizations to managerisk in three key areas: EmployeeHealth & Safety; Environment &Sustainability; and EnterpriseCompliance. ProcessMAP'sSoftware-as-a-Service (SaaS)delivery model provides customerswith a single source solution thatembodies industry’s best practices,world-class hosting infrastructure,one-stop implementation services,and the industry’s only 24x7technical support and help deskservices with a predictable fixedsubscription cost. True customerintimacy, ensure ongoing strategicalignment.

78Total Customer References VIEW ALL REFERENCES

Featured Testimonials

We engaged ProcessMAP in early 2009 and have continued to expandthe scope of the Platform to streamline processes, establishtransparency, and enable informed decision making.

CARDINAL HEALTH

ProcessMAP is an intuitive and easy-to-use application that providescomplete visibility to incidents, incident investigations, and OSHArecordkeeping forms across the entire organization.

US FOODS

We decided to go with ProcessMAP for several reasons. One of the key reasons was thecomprehensive capabilities offered over the Mobile App, and the ability to build custom appsthat not only met our internal standards but raised the bar higher. It was a key differentiatorcompared to other platforms.

GABRIEL MALDONADOCORPORATE SAFETY MANAGER, THYSSENKRUPP

During our launch, we really tested ProcessMAP and their capabilities. Wesignificantly compressed the timeframes and I have to say, they [ProcessMAP]did an amazing job. ProcessMAP is very responsive and provides greatsupport.

BETH MROZINSKYDIRECTOR OF WORKPLACE SAFETY AND HEALTH, HARLEY DAVIDSON

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Quality Management Software Category 13

ABOUT SPARTA SYSTEMS

Sparta Systems is the world'spremier provider of cloud andon-premise quality managementsoftware. They offer the solutions,analytics, and expertise that speedup quality and compliance. Theirsolutions help to lower risk,increase efficiency, and keepconsumers safe while allowingmanufacturers, suppliers, anddistributors to collaborate in aseamless and integratedenvironment. Sparta is privatelyowned and headquartered inHamilton, New Jersey, with officesacross Europe and Asia.

86Total Customer References VIEW ALL REFERENCES

Featured Testimonials

TrackWise has transformed and improved our critical quality systemsenabling efficient compliance, timely reporting and metrics.

CHRISTINE SHEEHYSENIOR VICE PRESIDENT OF OPERATIONS, KADMON

With TrackWise software, our employees are actively involved in their owntraining, while the system records all training information for quality andregulatory purposes.

DOUG CABLESENIOR DIRECTOR OF HUMAN RESOURCES, CANGENE

TrackWise has enabled us to automate your key quality processes with agilityand consistency. We have reduced complaint response and closure time, whilerealizing significant support savings.

PLARENT YMERIPROJECT MANAGER, ACIST MEDICAL SYSTEMS

TrackWise enabled us to implement new workflows associated with quality processes, track and manage activities andcommitments, analyze trends and improve quality across the entire organization. We are convinced that the cost-to-benefitratio of the TrackWise implementation is extremely positive for companies like PharmaMar, and we look forward to reapingthe benefits that will continue to come from using the system.

JOSÉ LUIS ORTEGAQUALITY UNIT DIRECTOR, PHARMAMAR

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Quality Management Software Category 14

ABOUT VEEVA SYSTEMS

Veeva Systems is a leader incloud-based software for theglobal life sciences industry.Committed to innovation, productexcellence, and customer success,Veeva has more than 450+customers, ranging from theworld's largest pharmaceuticalcompanies to emerging biotechs.Veeva is headquartered in the SanFrancisco Bay Area, with offices inEurope, Asia, and Latin America.

427Total Customer References VIEW ALL REFERENCES

Featured Testimonials

Vault QualityDoc’s easy-to-navigate user interface and intuitive design mean our staff acrosssites can easily access and collaborate on GMP critical content. And our users can complete‘read and understood’ tasks directly in Vault QualityDocs to ensure consistency and compliancewith new employee onboarding.

TINNA MADSENDIRECTOR, ALVOTECH

Veeva Vault ensures submissions are managed with greater quality, efficiency,and control by allowing the sponsor and service provider to access theirdocuments and data through the cloud and view status in real-time.

MARC GABRIELCLIENT PARTNER, KINAPSE

We use Vault reports to perform preinspection quality control (QC). The abilityto generate a report showing all unblinded study documents enables us toquickly review content and minimize stress.

JEN STANISLAWSKIQUALITY ASSURANCE MANAGER, ATLANTIC RESEARCH GROUP

Vault QualityDocs has improved audit readiness because we are able to giveour sponsors and clients direct access to our SOPs prior to study audits.Finding documents and pulling reports in VaultQualityDocs is easy.

FELICE DARLING ROBINSONDOCUMENT CONTROL ASSOCIATE, ICON PLC

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Quality Management Software Category 15

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Quality ManagementSoftware Category

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Quality Management Software Category 16

ABOUT BENCHMARK ESG L GENSUITE

Benchmark ESG l Gensuite is acloud based compliance andmanagement systems softwaresolutions provider. Benchmark ESGl Gensuite enables companies toimplement robust cross functionalcompliance & managementsystems locally, globally and acrossdiverse operating profiles. Theircomprehensive cloud softwaresuite features intuitive, bestpractice process functionality,flexible configurations andpowerful extensions. For over twodecades, they helped companiesmanage safe & sustainableoperations worldwide, with a focuson fast return on investment (ROI),service excellence and continuousinnovation.

59Total Customer References VIEW ALL REFERENCES

Featured Testimonials

The software has two strengths that stand out: ease of use and customer service. It is very intuitive and iseasy to understand. We have been able to roll it out globally with much success. More than anything, I'vebeen impressed by the customer service. [Benchmark ESG l Gensuite] did several training sessions for ourglobal deployment and gave us choices for which language to use for the training.

RYAN REEDSENIOR EHS SPECIALIST, THE TIMKEN COMPANY

Accessing [Benchmark ESG l Gensuite] via the mobile app has streamlined routine inspectionsand certification audits. Safety is everyone's job so the easier we make it for our employees toaccess the tools the more they can help us keep their work environment safe.

LESLIE MELTONMANAGER, GLOBAL PROCESS AND QUALITY, SPEEDCAST

When we are out in the field, you are able to detect real time and you are able to escalate. Through thisprocess you're able to prioritize and simplify, and know where your issues are at. Those are the realadvantages we were able to take with the Gensuite system. We have used this [Gensuite] system to driveaccountability, lower risks, and improve our performance and productivity as a result.

SHAWN FRENCHELI LILLY AND COMPANY

The one that we use the most at our site is the Compliance Calendar. There was actually nothing trackingwhen anything was due to our customer. So I've actually started using the Compliance Calendar to scheduleall of the reports that we have to generate, the times that we need them, and the setup for lab analysis. Thathas helped me organize all of the workers in a more effective manner, this has taken a away lot of stress.

EDWARD YONGGE POWER

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Quality Management Software Category 17

ABOUT COMPLIANCEQUEST

ComplianceQuest is a 100% cloudbased Enterprise QualityManagement Software (EQMS). It isa tool for accelerating yourorganization’s growth fromanywhere, anytime and throughany device. It empowersenterprises to manage quality bycollaborating with their supplychains whether global or local andeven several layers deep, to staycompliant with industry, countryand customer specific regulations.While they provide support acrossindustries, they specialize inConsumer Packaged Goods,General Manufacturing, LifeSciences and Oil & Gas.

71Total Customer References VIEW ALL REFERENCES

Featured Testimonials

ComplianceQuest has provided our company with a well performing QMS platform that integrates with our SFDC ERP andCRM allowing us a cross-functional business unit. The customer support has been amazing and they have been very helpfulwith the implementation and set-up of the product. The ComplianceQuest team has been very responsive to my questionsand has developed features to meet my company's needs. I am very happy with the service and the product.

MELINDA SOGOQUALITY ASSURANCE MANAGER, ARCHER

ComplianceQuest makes managing quality and all of its facets easier.Fact-based data is all there for you in one system. You can run reports and geton with the job you need to do.

CATHERINE TIPPERCUSTOMER QUALITY & COMPLIANCE DIRECTOR OF FOODSERVICE EAO, HUHTAMAKI

CQ has proven to be intuitive, easy to use and customization is as easy as speaking to the CQteam. The validation scripts are straightforward and easy to edit to meet our organization'sparticular needs. The system feels familiar while delivering the QMS system tools that we needand the CQ team is responsive to any questions that arise.

DOROTHY WILSONQUALITY ASSURANCE & DOCUMENT AND RECORDS SPECIALIST, ORIGEN BIOMEDICAL INC

The system offered by ComplianceQuest is very intuitive and user friendly. Through being integrated on Salesforce, we havehad increased usability in the business due to the centralised location for business activities and mobile-device accessibility.The team at CQ has also been a pleasure to work with, and will always do their best to try to accommodate customerrequirements to ensure the system is of greatest benefit to the end customer. I would definitely recommend this system andCQ as a company to work with.

ANNABELLE O’REGANQUALITY ASSURANCE, STRYKER

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Quality Management Software Category 18

ABOUT GREENLIGHT GURU

Greenlight Guru is the onlyall-in-one quality managementsolution that helps medical devicecompanies get products to marketfaster, with less risk, and advancetheir success in-market. Theplatform helps companiesmanufacture safer products andget to market faster, simplifiesregulatory compliance andprovides a single source of truth byconnecting the management of allproduct development, regulatoryand quality processes fromdocumentation and designcontrols to submission andongoing compliance. Devicemakers across the globe arereplacing reactive qualitymanagement tools and shiftingtheir focus and efforts to ensuringsuccessful product launches andin-market success of innovative,life-changing devices. For moreinformation or to request a demo,visit http://www.greenlight.guru

69Total Customer References VIEW ALL REFERENCES

Featured Testimonials

Greenlight Guru has been instrumental for us, as a small team, while weefficiently navigate the quality management system process and withdeveloping our FDA submission.

RYAN NOLANCO-FOUNDER & VP CLINICAL OPERATIONS, PHOTONICARE

Greenlight Guru provides a great foundation. We don't have to reinvent thewheel. We don't have to spend a lot of energy on developing a quality system -it’s about growing our quality system.

AMY PAPEANECVICE PRESIDENT OF OPERATIONS, C2DX, INC.

If I were to quantify it, it’s days of time saved. What used to take us six weekstakes a much shorter period of time. The cost of Greenlight Guru is repaid inefficiency.

CLIVE SEYMOURCHIEF EXECUTIVE OFFICER, CANTERBURY SCIENTIFIC

Greenlight guru was the only way we could get our small team to move reallyquickly with a qms. We had to have a system that was going to be automatedenough to help our team move really quickly.

MONTI LEIJACHIEF EXECUTIVE OFFICER, DELTA DEVELOPMENT TEAM

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Quality Management Software Category 19

ABOUT INTELLECT

Intellect offers the industry's mostconfigurable and easy to useenterprise Quality ManagementSystem (eQMS) software suite andno-code platform for businessprocess management andautomation. Intellect QMS 4.0 --the latest version of the company'sflagship product -- offers extremeconfigurability, mobile apps withoffline capabilities, and enablesyour remote workforce to stayconnected and compliant. Loweryour total cost of ownership,reduce product recalls, andimprove operations by easilymodifying your quality applicationsor build entirely new business appsto meet your exact requirementsusing the Intellect No-CodePlatform. Intellect QMS 4.0 iscomprehensive and integratedsuite of apps designed for qualityteams to effectively and efficientlymanage Document Control,Nonconformance, Corrective andPreventive Actions (CAPA), ChangeManagement, Supplier and AuditManagement, Employee …

64Total Customer References VIEW ALL REFERENCES

Featured Testimonials

I would recommend Intellect to my fellow quality professionals for several reasons. Beingcloud-based, we can use this system anywhere, and it is very easy to configure and install. We’vealso found that the support Intellect offers is very good, both in helping us with problems thatwe might have and in helping us configure things specifically to our needs.

DAVID PAULLINDIRECTOR OF GLOBAL QUALITY, INFINITE ELECTRONICS

It’s nice that you can really build upon the Intellect platform to create yourown Apps and QMS solution tailored to your specific business needs.

KRISTIN BENOKRAITISDIRECTOR OF QUALITY AND OPERATIONS, GILERO

Intellect has brought our company to the next level when considering quality management. Ithas allowed us to free up time with its simple automation and ensured nothing is missed. Wehave been able to seamlessly adjust our configurations to meet audit recommendations orfindings. We consider Intellect a great partner. My only regret is not finding them earlier.

KRISTEN ORLANDODIRECTOR OF QUALITY CONTROL, BP AERO

We use Intellect as our QMS software solution. We highly recommend it. It allows us the flexibility to tailorthe system to our needs while allowing us to streamline our processes and create efficiencies. Documentcontrol, training records, etc. Intellect allows our team access to all of our documents that they need whenthey need them. It also streamlines changes and is able to improve communications throughout alldepartments.

JOE ZAHENSKYDIRECTOR OF OPERATIONS, QUALITY OF LIFE LABS

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Quality Management Software Category 20

ABOUT PILGRIM QUALITY SOLUTIONS

Pilgrim Quality Solutions is theleader in quality compliancemanagement software andservices for Life Sciences. For morethan 20 years, their solutions haveautomated thousands of processesacross global company sites tomanage the quality andcompliance of life’s most importantproducts. Their cloud based and onpremise solutions include in thebox best practice workflows,document and processmanagement, dashboards,electronic signatures, audit trails,and automated validation helpingcompanies more easily achievequality system compliance andpass regulatory audits. PilgrimQuality Solutions is majority ownedby Boston based private equityfirm, Riverside Partners LLC. WithPilgrim Quality Solutions as yourpartner, you are prepared tosucceed.

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Featured Testimonials

Pilgrim has the best solution out there in the industry. The (availability of the) Cloud model ofPilgrim’s solution is not only well-timed, but well-received by my company. We went fromcontract signing to live within a matter of weeks, compared to the months of time I haveexperienced with an on-premise deployment.

DWAYNE CALEKDIRECTOR OF REGULATORY AND QUALITY, HCL

Pilgrim’s Automated Validation solution is a fresh and compelling solution to this challenge, asit automatically validates the entire solution through the user interface using all interface rules.These approaches reduce validation effort, cost, and time, which we expect will result in morefrequent software updates, increased efficiency and productivity.

DAN JACOBRESEARCH ANALYST, LNS RESEARCH

Pilgrim took our processes to heart and their knowledge of quality andcompliance best practices really helped.

CHARLES LIDIRECTOR OF IT SOLUTIONS, QA, INTERMUNE

By centralizing critical documents, we have gained enhanced visibility and collaborationbetween sites, allowing our organization to quickly identify and resolve discrepancies tocontinuously ensure the integrity of our blood products. SmartSolve has helped Red CrossFlanders Blood Services provide a safe blood supply to our customers.

INGE BUYSEQUALITY MANAGER, RED CROSS FLANDERS

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Quality Management Software Category 21

ABOUT PROPEL

Propel is the platform fortomorrow’s brands. Propel offerscloud Product LifecycleManagement (PLM), ProductInformation Management (PIM)and Quality Management Software(QMS) solutions that helpengineers, marketing, saleschannels, partners, customers, andeveryone else share all theinformation needed to getproducts from concept tocustomer. Built on the Salesforceplatform, Propel’s SaaS-basedsoftware helps everyonecollaborate better, takes just weeksto get up and running, and caneasily scale with changing businessrequirements.

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Flexibility, the ability to add fields, and change things were personallythe biggest things for me and Propel gives us all of that.

YAN KARASIKHEAD OF QUALITY & TECHNICAL OPERATIONS, OWL CAMERAS

Because it’s built on a robust cloud platform, Propel makes it easy for us tocollaborate on the latest product updates with our community of developers,partners, installers and customers.

NEIL MAGUIRECEO, ADARA POWER

We needed a solution that could adapt to us versus us adapting to them. With Propelwe can mistake-proof our processes to gain business efficiencies and at the same timeensure compliance.

BRENT LEWISDIRECTOR OF ENTERPRISE IT QUALITY AND COMPLIANCE SYSTEMS, ADVANCEDSTERILIZATION PRODUCTS

The look and feel of Propel is so much better than our previous platform. We love that we areable to have our contract manufacturers and key suppliers come into the system throughthird-party vendor portals to approve changes and give context to what changed.

JEFF HUDGENSPROGRAM MANAGER, SENTIENT ENERGY

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Quality Management Software Category 22

ABOUT QUALIO

The #1 rated quality managementplatform for Med Device, Pharma,and Biotech companies. Qualio issimple, fast, and scalable.Hundreds of FDA, ISO, and GxPregulated companies around theworld trust Qualio to bring theirquality team, tools, and datatogether in one place. We can evenconvert manual, paper-basedsystems to our easy-to-useplatform for free.

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I didn't realize how much our manual system held us back. I can nowaccomplish 5X as much using Qualio.

ELIZABETH FENNADIRECTOR QA/RA, ACCELOVANCE

Who knew going paperless would be such fun?! Qualio is the most efficient,adaptable and user friendly document control system I have ever used. Iespecially love the 100% paperless and automated change control process.

KAREN MCCREADYQUALITY MANAGER, CLARIUS MOBILE HEALTH CORP

Qualio allows me to quickly and efficiently manage my QMS procedures and training.My employees love the easy to use interface and the timely notifications, and I enjoythe ability to track changes and quickly view the status of each procedure.

TREVOR HERINGERVP, REGULATORY AND QUALITY, NUMERA INC

We look to work with vendors who share a similar culture, It has been clearfrom the very beginning that Qualio is responsive and has a strong customerservice ethic that is in line with ours.

COLIN RHODESCHIEF TECHNICAL OFFICER, EHEALTH TECHNOLOGIES

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Quality Management Software Category 23

ABOUT RIZEPOINT

RizePoint mobile and cloud-basedsoftware help organizationsimprove the quality, safety, andsustainability of their products,services, and facilities. RizePoint’ssoftware is used by 5 of the top 8hospitality brands and 5 of the top8 food service brands. RizePoint –formerly Steton Technology Group– is the global leader in softwaresolutions that proactivelysafeguard enterprisecompliance—for bothinternally-imposed standards andexternally-imposed regulations.RizePoint software builds andprotects brand equity by enablinga consistent customer experience.RizePoint customers gather betterdata, see necessary actions earlier,and act faster to correct issuesbefore they become costlyliabilities. Considered the industrystandard for food service,hospitality, and retail, RizePointmobile and cloud-based solutionsserve nearly 2 million audits with200 million questions.

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The advantages of Mobile Auditor—using a tablet for inspection forms, withthe ability to document via text and images and automatically generatereports—well, the system sells itself. There’s no going back to Excel!

KELLI GOWANQUALITY ASSURANCE MANAGER, HARD ROCK INTERNATIONAL

By using RizePoint for our in-store audits, we’ve simplified and improved ourprocess for identifying performance gaps. As a result of our improved quality,our store sales have improved.

JOE TURNERCEO, WENDYS

All the audit forms are included in RizePoint, and the operator can complete the audit paper-free, which saves them a lot ofprep time. Once the audit is complete, the data is already captured — meaning no manual data entry! Our managers werethrilled. I would recommend RizePoint to any franchisee. It has helped us improve operations, and based on my experienceI know it would be an essential tool for other organizations too.

CHRIS BELMONTDIRECTOR OF OPERATIONS, IHOP RESTAURANT

RizePoint has given us the ability to manage and review audits like never before. Notonly can you perform and store audits, you can also report on any of the informationwithin the system. It has made it easier for us to put our focus in the right areas.

ANDREW WOODDATABASE & BUSINESS DEVELOPMENT MANAGER, ASI FOOD SAFETY

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Quality Management Software Category 24

ABOUT IBASET

iBASEt is a leading provider ofmanufacturing, quality andsustainment solutions that enabledigital continuity across theenterprise. With 30+ years ofexperience in highly engineered,regulated industries, iBASEtsimplifies the complex byempowering customers to gainreal-time visibility, take control,and drive velocity across theiroperations and extended valuechain. iBASEt works closely withindustry leaders, includingLockheed Martin, NorthropGrumman, Rolls Royce, Pratt &Whitney, and Patricia BelgianEngine Center.

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The solution itself is wonderful. I’d highly recommend it to any business seekingelectronic work instructions. It allows the user to custom build different apps fromquality management to supplier quality as well as auditing. Easy to use formanufacturing and the user interface is incredible.

NORTHROP GRUMMAN

Dramatic improvement to manufacturing, quality control, and riskmitigation. Solumina manages inputs and outputs efficiently whileproviding very fast access to records.

ADVANCED ATOMIZATION TECHNOLOGIES

We selected iBASEt because of their experience in managing the complex processes involved inmanufacturing highly engineered products. We carefully evaluated our options and determinedthat Solumina's total cost of ownership, out of the box capabilities and rapid deployment canaccelerate our return on investment.

TODD KACKLEYVICE PRESIDENT AND CHIEF INFORMATION OFFICER, TEXTRON SYSTEMS

Solumina uses built-in best practices that allow us to streamline ourmanufacturing process, creating more efficient and compliant operations,both internally and at our supplier sites.

CHRIS MITCHELLEXECUTIVE DIRECTOR, CIRRUS AIRCRAFT

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Quality Management Software Category 25

ABOUT ISOTRACKER SOLUTIONS

isoTracker Solutions is one of theleading suppliers of qualitymanagement software solutionspowered by the isoTracker QMSsoftware platform. The companyprovides a wide range of solutions,including Document Control,Complaints Management, Audits,Non-Conformance Management,Training, CAPA, Risk Managementand more. Through integratedcloud-based solutions that caneasily be set up and running withina few minutes, isoTracker Solutionsprovides organizations of all sizesand industries with easy-to-useand affordable qualitymanagement solutions.

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IsoTracker has provided us with an easy way to track documents that we need to control. We especially like the archivedrevision feature. The support from isoTracker Solutions has been excellent – we receive timely responses to our requests,and problems are dealt with in a straightforward manner. We look forward to growing with IsoTracker, and relying upon itfor even more as features are added. We intend to renew our subscription for the foreseeable future, as we consider thesoftware a good value.

STAN SLONSKIMANAGING DIRECTOR, UNITED FIRE PROTECTION CORPORATION

We recently introduced the use of isoTracker as our Quality Audit reporting tool and have foundit a good tool to manage Compliance - the reporting format is clear and easy to follow, and thelink between the questionnaires and CAPA is good. The ability to customise the tool also makesit very user friendly.

ADEWALE OKEQUALITY ASSURANCE MANAGER, TELESPAZIO VEGA

isoTracker was a great platform to start with in terms of creating our NCR database. The software is very easy to set-up anduse, and provides a lot of flexibility in respect to clients being able to custom tailor the software for their company’sindividual needs. The team at isoTracker is very responsive and keeps clients up to date with new upgrades and the price ofthe software is very reasonable. I would recommend isoTracker to other companies if they are looking for a new way toimprove their Quality Management System.

WILL MARTINQA MANAGER, ORANGE COUNTY AIRE

The unique challenges posed by the control of documents within a busy Coronial mortuary, make isoTracker a keycomponent of our Quality Management System. The dynamic and intense clinical environment of the department meansthat it is all the more important to maintain tight control over policies, procedures and forms – something that becomessimple when these documents are managed by reliable, very easy-to-use and well supported software, such as isoTracker.

JOHN PITCHERSMORTUARY MANAGER, FLAX BOURTON PUBLIC MORTUARY

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ABOUT MONTRIUM

Montrium is a global leader incloud-based records, submissions,and quality management solutionsand GxP consulting services for thelife sciences. They helporganizations implement andmaintain technology to improvetheir business processes andincrease compliance. Deliveringtheir powerful contentmanagement solutions across theglobe, they serve thousands ofusers in over 20 countries.

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Montrium played a pivotal role in our efforts to formalize our Document Management andQuality Management Systems. Their team provided expert feedback during the design andconfiguration phases and continues to provide exceptional customer support services.

SANDRA CHIOVITTIQUALITY ASSURANCE MANAGER, INSYMBIOSIS

Montrium’s expert Professional Services team worked with us to formalize our Standard Operating Procedures (SOPs) andour Master Validation Plan. We also worked closely with their team to validate our network infrastructure and datacollection software. Their professional and experienced team ensured that we implemented a strategy that was not only inalignment with our pharmaceutical clients’ requirements but also the relevant regulatory requirements (21 CFR PART 11).

SANDRINE LÉPINAYLEGER

Montrium’s Professional Services team helped us with regulated content migration and we are using their Connect productextensively. As an essential and trusted partner during our separation, Montrium ensured our content maintained itscompliant status while moving from one Office 365 tenant to another. With millions of raw data points spanning acrossour internal teams, it was essential to bring on an experienced team like theirs who have a unique understanding of wherethe regulatory and technology environments intersect. I’ve worked with Montrium for several years and strongly believe theydon’t just deliver a solution, they partner to make their solutions and their engagements a success.

NIC BETTSDIRECTOR ENTERPRISE SOLUTIONS & DIGITAL STRATEGY, CYCLERION

The Montrium Support team is very attentive and willing to make changes tomake the system more user-friendly. We frequently make use of the customerwebinars and in-application support with the Help Center.

GINA VARNERDIRECTOR OF REGULATORY AFFAIRS, EPICENTRX

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ABOUT PROSHOP

ProShop cloud ERP is arevolutionary and completelyunique approach to manufacturingsoftware. It’s more than ERPsoftware. It is more than MES andQMS software. It’s an innovativenew way to manage every aspectof your front office and shop floorbetter than anything on themarket. Their list of modules is oneof the most complete on themarket. They typically replace 3-5other software systems withProShop. But it’s not just abouttheir features! Their usability andmodern web-based navigation istaking the machine shop ERP worldby storm! What is unique is howProShop works. It links everycorner of your company to all theothers in a powerful but simpleway so you can make the bestdecisions about how to run yourbusiness.

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We can’t imagine life without ProShop. ProShop is completely integrated at our main facility with every employee utilizing iton a daily basis. We have virtually eliminated tribal knowledge, maximizing effectiveness and allowing us to focus on themost profitable work. We are currently in the process of replacing multiple management systems with ProShop at anotherone of our facilities, recently completing the replacement of a dedicated maintenance software, vastly improving efficiencyand saving countless labor hours. Adion Systems has been great to work with.

M.S.TRULIFE ENGINEERED SOLUTIONS

ProShop enables my company to quickly, and precisely, organize and track every aspect of the manufacturing process.From quoting to planning to machining operations through to job profitability analysis, ProShop provides the valueneeded to constantly improve our operations. It would not be possible to process work at the pace we do without thefunctionality that ProShop provides. ProShop has also been extremely robust and stable. In the 4 years we have been usingit, it has never been down a single day. The team at Adion has provided great support and is always very responsive. Wewould rate their level of service very highly.

JOE PEARCEOWNER, PEARCE DESIGN

We’re big fans of ProShop and the support we’ve received has been wonderful. It's made a huge difference in our shop.ProShop is superior to all other systems I’ve dealt with so far (and I've seen many!) because it’s focused on what it should doand not all the extraneous items. The team at ProShop has really nailed what's important to a busy and dynamic shop likeours. That only comes from owning your own shop, like they did. The more we use it, the more we like it, as we discover theamazing depth of really useful features you won't find in any other ERP system.

MATT R.3D INDUSTRIES

With ProShop we have complete visibility of our products and operations from estimating toshipping, real time inspection reporting to reduce scrap and rework, and intuitive inventorycontrol, so we spend more time cutting chips and less time waiting for tools.

MALCOLM PRUITTMANUFACTURING PLANNER, ROUSH YATES MANUFACTURING SOLUTIONS

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Quality Management Software Category 29

ABOUT QUALITYZE INC.

Qualityze provides best in classquality, compliance and processmanagement system. Built oncloud platform with industry bestpractices, which is easilyconfigurable and scalable. Theysolutions will help organizationssolve quality & compliance issues,develop and maintain good qualitypolicies, procedures and programsto optimize your day to day qualityoperations. Qualityze provide afully mobile integrated QMSsolution for transforming yourquality data at various touchpoints.

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Qualityze drives value through innovation and they are quite dedicated to this. The differentiator for Qualityze is theiroutstanding commitment to customer service and innovation. We could not ask for a better partner and it doesn’t hurt thatthe software is, in my opinion, the best out there. Throughout the implementation process we were constantly incommunication and guided through next steps within the project. The support services offered were invaluable and theQualityze team always made the extra effort to take their service to the next level. I would be personally willing to discussmy experience with any potential buyer of Qualityze.

BRANDON WHITEDIRECTOR, QUALITY ASSURANCE & REGULATORY AFFAIRS, KENCO GROUP

Qualityze has tremendously helped our business fit its complicated model into an electronic quality management system. Ithas wonderful reporting and dashboard capabilities, as well as being totally customizable to fit our business’s needs.Additionally, the team is extremely helpful and available all the time to talk about progressing forward or solving anyissues. I would recommend Qualityze to other businesses for sure.

JACOB WALKERQUALITY CONTROL ASSOCIATE, CARE/OF

After looking at several demonstrations of Quality Management Solutions, Qualityze stood out. They met all our selectioncriteria; cloud-based, easy to use, Commercially off The Shelf solution, intuitive, and configurable. We have implemented thesolution in 2018 and it is working great for us. We are in the process of implementing the remaining modules.Implementation team from Qualityze was very helpful and listened to our needs and were able to configure the solution onthe fly. The out of the box workflows were well thought out and provided lot of options for configuring each module. Theuser dashboard provided the right visibility on task and activities that needed our attention right away keeping uscompliant to our process and procedures. Qualityze has been able to support all our needs in training andtroubleshooting. Their response has been very quick and efficient. They have met all our EQMS needs thus far.

JUAN GONZALEZDIRECTOR, LEAP BIOMED INNOVATORS

After looking, viewing demos from several Quality Management Solutions, Qualityze checked off all theboxes of being cloud-based, user-friendly, and totally customizable. The Qualityze team has been verysupportive and helped us every step of the way, including report building. We have now implemented all ofthe modules and are fully integrated with Qualityze. Thank you Qualityze.

SARAH HASSANIENSR. MANAGER, CARE/OF

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Quality Management Software Category 30

ABOUT ZENQMS

ZenQMS develop amazing qualitymanagement software for thewhole enterprise. Theircloud-based platform, whichincludes modules for DocumentManagement, Issue/CAPA,Training, Audits & SupplierManagement, offers companies atremendous opportunity toimprove quality compliance andsave money.

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When I discovered ZenQMS, I was excited to learn that it had all of the components werequired and was cloud-based which would make it painless to roll out to our remoteemployees and contract manufacturing and packaging partners.

TRACY FULLERSENIOR QUALITY ASSURANCE DIRECTOR, VIZURI HEALTH SCIENCES

Thanks to ZenQMS, my team is now able to quickly and accurately respond toaudit inquiries and the error rate is significantly lower than with our priorquality management system.

HEATHER FABERREGULATORY COMPLIANCE ANALYST, AVARA PHARMACEUTICAL SERVICES

We settled on ZenQMS for because it’s very simple, intuitive and user friendly. Even from a superuser administrator standpoint, the learning curve is quick. If you just gave me the applicationwith no training or documentation whatsoever- I probably could find my way around on myown.

RITESH MEHRAMANAGER OF QUALITY SYSTEMS, IRONSHORE PHARMACEUTICALS

We’ve been able to reduce on-site audit time by more than 50% becausewe are able to provide auditors access to review documents in ZenQMS.

JASON BISSEYDIRECTOR OF QUALITY ASSURANCE, XERIMIS

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Quality Management Software Category 31