Volume 01 Issue 03

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“You are not here merely to make a living. You are here in order to enable the world to live more amply, with greater vision, with a finer spirit of hope and achievement. You are here to enrich the world, and you impoverish yourself if you forget the errand.”

— Woodrow Wilson

THE VOYAGERLEARNING & DEVELOPMENT

Leadership Credo - Envisioning the HGS Leader

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Clothes over Matter: Dress for your future job

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Who is Craig Bauwens?Find out...

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Check out our hardworking HGS employees

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April - June 2015

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Volume 01 Issue 03April — June 2015 THE VOYAGER

Designed by Jazelle Jamin

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Volume 01 Issue 03April — June 2015 THE VOYAGER

What contributes to your success?I started in this business a long time ago – by happenstance actually. Similar to probably most stories, it was not something that I envisioned as my destiny. But, I’ve been willing to be in the right place at the right time. Willing to take risks. Constantly learning from experts and jumping in and been willing to do any job, from taking calls, to managing a team, quality assurance, leadership training, site development, client management and financial oversite. Been fortunate to be able to follow the industry around the world and recognizing that it is always incumbent upon me to assimilate into culture, whether organizational or geographical, versus cultures to assimilate to my personality. Believing that our business, at every level, is about ownership. The company provides the infrastructure to be successful, but success of the company as well as ourselves relies uniquely on each of our shoulders and so owning each and every interaction with passion. Take a franchise system as an example. The parent company may provide the logo and the branding and the policies, but as the owner, I need to be able to be willing to do whatever it takes to make my individual unit successful. As an agent, this may mean treating each and every call as the most important one ever or for the training specialist, knowing that each student in each class should be incredibly empowered with knowledge and experience. We all own the success of our business. I believe, this underlying philosophy has played a big part in the achievements that I’ve experienced.

What do you love most about your HGS family?One of the most fascinating things I find within HGS is the depth of camaraderie and relationship. At times it may feel like an Italian family, a lot of people hanging around the house, all having individual opinions and doing their best to get their opinions heard, but at the end of the day,

the willingness and desire and incredible enjoyment found when sitting down to dinner and breaking bread together. Our organization may have challenges and may have periods of missteps, but the willingness to work together for each other and for the future is evident through and through.

What is your most significant learning experience?I don’t know a waking moment where I don’t feel I’m going through some type of learning. The culmination of various learned experiences fundamentally changed who I was or who I am. However, when I consider some periods and instances in my past, taking a year sabbatical to travel the world, I believe fundamentally changed, and hopefully enhanced, who I am and who I may become in the future.

If you have extra two hours every day, what would you do?I don’t like the excuse of time. It is the only element that is in our complete control, even when it seems absurdly otherwise. However, if I was to bundle up those extra two hours into a few extra weeks a year, I probably would be spending them in pursuit of philanthropic opportunities, reaching out to the welfare of those that lack voices, say animal welfare, children or the elderly. Else, going back to school to get my Doctorate.

What is your leadership style? Believe in the individual, don’t attempt to micro-manage, but ensure adequate inspection points are in place to ensure we are on the right path and when not, jump in and help correct the situation. Encourage risk taking and take the responsibility of failed risks on my shoulders. Be equally systematic and creative and encourage the same in others. Hold myself to the highest degree of integrity and hold others to the same.

Who is Craig Bauwens?

I believe that success lies within each of us, we gain it through partnership, initiative,

hard-work, constantly learning, giving back, having the highest sense of integrity

and realizing that success often is in the collective versus the individual.

CAPTAIN’S CABIN

Interviewed by Femi Pacis

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Volume 01 Issue 03April — June 2015 THE VOYAGER

“My writings should be cremated with my body. What I have done will endure, not what I have said or written.”

MAHATMA GANDHI

Notwithstanding Mahatma Gandhi’s preference for the enacted word over the

written word, a Leadership Credo (a written statement of a person’s core beliefs) testifies to what leaders are prepared, not just to say, but to do. Around 209 employees completed Winning Culture of Champions (WCC), a one-day workshop designed to inspire leaders to champion a winning organizational culture imbued with integrity. All these employees crafted their Leadership Credos which, upon textual analysis, showed three aspirational leadership roles: the knight/soldier, the priest/nun, and the gardener/farmer.

By Martin Gaerlan

Leadership Credo Envisioning the HGS Leader

The Sword and

The Shield

Written by Neil DeyTo help people let go of their narrow egos,

To unite the I’s into the We’s,To be the North Star in their darkness of doubt,

Is what a leader is born to do!To be the sword in the hand of a commonerGiving him the strength to become a warrior

Is what a leader is meant to be!To be the shield in his time of distress

Taking the blows meant for himIs what a leader is dutiful to do!

To guide, to lead, to inspire, to defend,Is what a leader is honoured to do!

Leaders don’t think, they just do it, they choose it….

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Volume 01 Issue 03April — June 2015 THE VOYAGER

The Knight/SoldierMark Adriano, a Foundation Training (FT) trainer, saw himself as an ordinary soldier who “…believed in the virtues of prudence, intellectual honesty, objectivity, rationality, and nobility.” Aivorie Legaspi-Opiano, Senior Real-Time Analyst, noted that “A True Leader is someone who believes in his troops, pulls his men up, and takes all the responsibility” while Eljufranz Ramos, Quality Analyst, warned about the perils of not taking care of the troops - “You can never send your men out for a war if you haven’t even taught them how to hold and fire a gun. If you send them out without doing your own fair share of equipping them, you’ve already lost the battle.” Talking about battles, FT Trainer Mark Banaag saw the leader as someone who was “…willing to take a bullet first before anyone else.” Indranil “Neil” Dey, from the Office of the CEO, inspired by the poetic imagery of the medieval knight in shining armor, saw the leader as the champion, the defender, of the people. Interestingly, Neil’s leader becomes the follower’s sword, the one who empowers his people so that they gain the courage to fight their own battles. And yet, if needed, Neil’s leader also becomes the follower’s shield - protecting the helpless from potential harm.

The Garderner/FarmerTo paraphase FT Trainer Ritchie Salazar, a leader casts a pebble and creates a ripple of positive change, continous growth, improvement, learning, and development - these words inspire the gardener/farmer leader. However, as Anne Ancheta, another FT Trainer, reminds us, before a leader can be a source of positive change, before he can even take care of the growth of others, he needs to focus on his own development.

Yes, only the brave can face the ghosts of their leadership past and grow like Quality Analyst Jeff Manigan’s imagined tree: “I am that bamboo tree.. growing higher and higher everyday reaching for the sky hoping that I never stop growing until I reach that beautiful star that shines.” Leaders and followers all, we belong to a forest of growing bamboos - reaching for the farthest stars of the ever expanding HGS universe.

The Priest/Nun“Leaders move souls, not just metrics”, could very well be the hymn of another vision of the ideal leader. In today’s materialistic world, Jaypee Calimlim, Facilities Manager, affirmed that a leader “…is not driven by money or material things, rather, is guided by his values and principles as influenced by his belief in God.” FT Trainer Maria Klarizza Mañgila sees herself as giving “the world it’s soul” by being a role model while Alexis Grace Reynosa, Training Specialist Intern, believes she develops “God-fearing individuals.” However, aspiring for true leadership can be quite a challenge of character, thus Team Leader Binoy Rivera, counsels: “Tough times may get you down. If you need ultimate guidance, remember to look up (to God).” “God can conquer everything,” Lorena de Leon, Workforce Analyst, affirmed. Indeed, darkness can be conquered by light and, as Operations Manager Rhaymond Zamorro wrote, he needs to be a “lighthouse”, one who is “… steadfast on my faith and on my purpose when darkness comes and when darkness falls.”

HGS Leaders, let us live our credos!

“There was a young leader, who by chanceDecided to finally pull up his pants

He jumped to his feet and with steady resolveSaid, “It’s time to grow up, move onward,

evolve.”Moved by ambition, he made the decision

To face all his ghosts,To be at his most

Inspiring, upgraded new version.For it is in this life

When you’re met with such strifeIf you want things to move forward, take note

Change makes no deals with a coward, keep afloat.”

Written by Anne Ancheta

The author, Martin Gaerlan, on the far left (front) and Executive Vice President - Global Human Resources, Anthony Joseph on the far right (front), together with the

participants of Winning Culture of Champions

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Volume 01 Issue 03April — June 2015 THE VOYAGER

CLOTHES

overMATTER

Dress for your future job

“Dress for the job you want, not the job you have.” This stuck with me from the very first time I heard it from one of my mentors.

I consider myself fortunate for having started working with no concept of what “dress down” or “wash day” is like. My regular day (or night) was taking in calls in my black pumps, dress shirt and pencil-cut skirt. I moved on to other centers yet surprisingly never felt nor was never made to feel out of place in spite of not wearing denim, tees nor runners. Aside of course from the disclaimer above, in hindsight, my perennial Monday attire may have actually done my career wonders!

Psychologists call it “thin slicing,” where within moments of meeting people, you decide all sorts of things about them, from status to intelligence to promotability. “Enclothed cognition,” on the other hand, describes the mental changes that we undergo when we wear certain clothing.

This doesn’t mean that your current job isn’t worth dressing well for, but dressing for the job you want shows everyone that you are prepared to take charge and you are serious about being successful. In a 2011

Canadian study that was published on the Psychology of Men and Masculinity, it came out that not only were the crisply-dressed dudes expected to make more money, they were (also) expected to get promoted more rapidly. So to piggyback on this research’s point and the concept of “thin slicing,” since people tend to judge us based on how we look, why not look as if you’re ready for a promotion, right?

Put a little more thought into your appearance. You know how you dress a tad spiffier on the days you have a client visit or maybe have a meeting with the bosses? That’s the “A” game we’re talking about! However, there’s no need to break the bank on an entirely new wardrobe. Invest in a few key pieces that will last and can be easily integrated with other items, such as a nice coat or jacket, simple accessories, dress shirts, nice pants, skirts or even dark-wash jeans. Let your personal style show through, but keep it classy. No point in sporting a still-stuck-in-college look.

The clothes you wear have powers -- over your mind. What we wear not only affects the way we feel, but possesses colossal control over our thoughts, perceptions and, yes, performance. So go ahead – dress up and move up!

By Joan Ricafrente

Disclaimer: This article does not discount the merits of talent, hard work, potential, and network.

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Volume 01 Issue 03April — June 2015 THE VOYAGER

“I wanted to be a psychiatrist because I like understanding people’s behaviors. I want to explore the realms of sanity. If people have mental problems, psychiatrists are the

ones to help them. I still want to fulfill this dream but it would need to be put on hold since currently, my career is in the BPO industry. I want to make it in the BPO world.”

“ I want to save more for my daughter. If only I had enough money, I would like to have my own sari-sari store in Bulacan. I

just want to be with my daughter every day. “Cynthia, BAED

Gretchelle, Project Expedition

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Volume 01 Issue 03April — June 2015 THE VOYAGER

This issue’s theme is VISION.

Change can be a factor for improvement. However,

despite initiatives for change, amelioration cannot be attained

without vision or direction.

Jay PagdangananEditor-in-Chief

Jenan TanManaging Editor

Jazelle JaminGraphics and Layout Artist

CONTRIBUTORS

Femi PacisErlaine Almonidovar

Joan RicafrenteMartin GaerlanNino Carsi Cruz

LEARNING&

DEVELOPMENT

Contact us at HGSCampus@teamhgs.com

THE VOYAGER

Edna GatchalianJoji Aguila

Publisher/s

CLASS PICTURESLearning & Development