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theINFORMERwww.ucbstores.com.au AUGUST 2016

Reg Johnston2

Welcome

UCB National ConferenceDo not forget October is fast approaching and that means our UCB National Conference - famous for a great time, great fun and great deals. So do not put it off! Register today for the event of the year, being held this year at Royal Pines Resort on the Gold Coast.

You will find a link to register online on our UCB website so fill it in and register today! If you have not been before, I strongly encourage you to attend. The UCB National Conference gives you the opportunity to network with other members and trade partners, brush up on your industry knowledge at the business session and of course, the deals you will do at the famous trade show will boost your bottom line over the summer period. You have no excuse not to attend! I look forward to seeing you there!

Planning, planning, planning…It is that time of the year when you should be reviewing your store and site to see what improvements you can make before the important summer season.

• If you have data on sales from the previous year, have a look through to see what product sales picked up during the summer period. Make sure you order in the top selling products from the previous summer and cut out the products that didn’t sell very well. Don’t forget to swap over your beanies to hats and make sure you have a good range of sunglasses available. If you haven’t already, place your orders for seasonal lines, talk to your Cadbury Rep and your Pacific Optics Rep about ordering in Christmas stock.

• Review all your categories. Make sure you are giving enough space and commitment to your growing categories and cutting back on the declining ones. Utilise the planograms on the UCB website www.ucbstores.com.au to help you with this review process – if you cannot remember your login details, give us a call in the office on 02 9899 4800. Reading through the INformer can also help in your decision-making with our category updates.

• Traditionally, the back half of the year is when we see the launch of many new lines. It

is time to start thinking about what you are going to introduce to your customers and how you are going to maximise the sell-in? The advertisements in the INformer should give you a few ideas of new products that will be launching over the next few months! Make sure to take advantage of the UCB promotions when purchasing new products with great case deals as well as top-quality POS supplied.

• Walk your site and shop as

a customer. See what needs touching up or cleaning. This is really important. Small things make all the difference, clean sites give your customers confidence in your store offer. Now is the time to clean out your ice cream freezer before the warmer weather sneaks up on you!

I hope I have given you a few good ideas to improve your store. That is what UCB is about – improving stores and helping to build businesses. Do not forget, your BMM is always available to help – they are only a phone call away!

Until next issue…Best regards, Reg

Welcome to the August issue of the INformer. It is time to start thinking about freshening up your shop to be ready to maximise

our biggest trading season – summer.

4 Grocery Category update with Simon Egan

8 Ice Cream Category update with Simon Egan

12 Confectionery Category update with Simon Egan

16 UCB Study Tour America Trip Diary - Part 1, New York

22 2016 National Conference

26 Automotive Category update with Fred Pacchiarotta

30 Epay Gift Cards

33 Member 60 Seconds with Robert Riordan

34 fast&ezy Planogram folders explained

38 Ice Break Racing with Chris Pither

43 Magnum Retailer Incentive

45 Hot Food Category Update with Dean Prest

46 Pie Handling 48 Food Equipment 51 Belinda’s Top Tips

53 Wazza’s Funnies

55 UCB Classifieds

the INformer magazine is a bi-monthly publication of United Convenience Buyers Pty Ltd (UCB). The information contained in the magazine is for information only and should not be relied upon as commercial advice. United Convenience Buyers Pty Ltd P.O Box 6187Wetherill Park BCNSW, Australia, 2164

theINFORMER

August 2016 INformerContents

34 - fast&ezy

16 - UCB Study Tour

3Contents 3

38 - Ice Break Racing

Groceries4

By definition, a Convenience Store is a place where people can easily buy their everyday needs. Many grocery items are an everyday need item, which means that stocking a core range of grocery items is essential. A core Grocery range defines a ‘true’ convenience store.

It might not be one of the higher profile categories, but it is vital to your business. Getting the Grocery category right will pay dividends.

Grocery lines are generally slower sellers and predominantly planned or emergency purchases. While your customers may not stop to buy a grocery item if they do not need it at the time, it will resonate with them that you have a good range of their everyday needs. Therefore, the next time they are in a ‘need to buy it now’ situation for coffee, sugar, pet food, health or beauty - they will know they can buy it easily from your store.

The traditional health and beauty segment, especially the sub-segment reported as “Medicinal” is certainly one of the best performing showing double digit growth again in the 2015 AACS SOI report. It should be given the appropriate space and location. The key driver for this segment is pain relief products. Whilst shoppers traditionally visit pharmacies for these items, the expanded ranging

and longer trading hours of our stores has presented us with a good opportunity to tap into the “distress purchase” shopping mission.

The frozen food segment has also shown some growth recently on the back of strong take home meal sales. A good frozen food range completes a convenience store offer.

The trend in Grocery of late continues to be away from away from traditional grocery items such as flour, pasta or rice. It is now moving towards meal replacement items such as noodle cups and microwave dinners.

Your store must be known as a reliable outlet to visit for shoppers who are in need. Your customer may want a Colgate regular bristle Diamond Head toothbrush but what he needs is a toothbrush! If you have any type of toothbrush, you will make the sale to this customer – and potentially many more over the years!

PricingBe careful with your pricing. While customers do not come to us for cheap groceries, we do not want to insult them to the point of no return. Industry research tells us thatConvenience Store customers are generally happy to pay a little more than they would in a supermarket for

the convenience you offer. They can usually park out the front and do not have to queue for service.

That said the $10.25 charge for a can of Rexona deodorant that I noticed in one store would insult them. They may pay it once to satisfy their need at the time but your store will be seen (and talked about) as a ‘rip-off’, and you can bet they will try somewhere else next time!

As with every category, shelf labels should always be used. Be sure to tweak price points to maximise sales and profitability. If your 50g jar of coffee is $2.95 then the 100g jar should be $4.95 to encourage shoppers to buy the better value, higher priced item.

Location and RangeThe best store location for general grocery items is in fixture aisles between the entry and drinks section. This forces shoppers to walk past the range and recognise that you are in the top-up grocery business.

If you are not sure of what products to range, UCB has a large suite of Grocery planograms available on the website (www.ucbstores.com.au). These planograms cater for small to large stores and include industry best sellers.

GROCERIES ARE GROWINGThe recently released 2015 AACS State of the Industry Report recorded Grocery & Household as a $154 million category in the convenience channel which equals about 2% of total shop sales.

5Groceries 5

*Source 2015 AACS State of the Industry Report

TOP 18 PRODUCTSGROCERY TOP ITEM SALES

1. Kleenex Tissue Pocket Pk 2. Arn Choc Tim Tam 200gm3. Panadol Caplets Rapid H/PK 10s4. Nurofen Zavance Cap 256MG 12s 5. Indomie Instant Noodle Fried 85gm6. Panadol Tablets 20s7. Nurofen Tablets 12s8. CSR White Sugar 1kg9. Devondale Milk Full Cream UHT 1L10. Nescafe Blend 43 50gm11. Colgate Toothpaste Total 45g12. Strepsils Honey & Lemon 16s13. Arn Shapes BBQ 175gm14. Atn Shapes Pizza 190gm15. Arn Scotch Finger 250gm16. KFT Oreo Cream Original 205.5gm17. Arn Choc Tim Tam Double Choc 200gm18. Arn Choc Mint Slice 200gm

Source: UCB Metcash withdrawals YTD Nov 2015

TOP 10 PRODUCTSFROZEN TOP ITEM SALES

1. McCain Redbox Lasange 400gm2. McCain Redbox Parmagn 320gm3. 4 N 20 Pie Party 12S 600gm4. McCain Chips Superfries S/STR 1kg5. Lean Cuis Stm Butter Chicken 370Gg6. Lean Cuis Stm Tom/Ch/Pasta 370g7. McCain Pizza Supreme 500gm8. McCain PIzza Meatlovers 500gm9. McCain Redbox Roast Chicken 320gm10. Birdseye Peas 500gmSource: UCB Metcash withdrawals YTD Nov 2015

TIPS FOR CATEGORY GROWTH• Keep a good range of everyday

necessities.• Avoid insult pricing.• Utilise the UCB planograms

available on the website. These should be used to choose your range as they contain industry best sellers.

• Be aware of the health and wellness “Medicinal” growth opportunity.

• Invest in a frozen food offer.• Explore the Bulk pack opportunity

“MANY GROCERY ITEMS ARE AN

EVERYDAY NEED ITEM, WHICH MEANS THAT STOCKING A

CORE RANGE OF GROCERY ITEMS IS

ESSENTIAL.”

Ice Cream8

Don’t get left out in the cold

“56% of all transactions

are unplanned”

With spring just around the corner it’s time to ensure your Impulse Ice Cream offer is ready for the warmer months ahead. UCB Category Manager, Simon Egan talks us through three simple steps to ensure sales and profit is maximised.

*Source Peters Ice Cream key convenience insights 2016

0

10

20

30

40

50

Total Fun & ValueTotal RefreshmentTotal SnackingTotal Indulgence

36.1

41.5

12.310.1

Dollars (000s) Share of Buy to Eat Now MAT To 20/03/16

0 5 10 15 20 25 30 35

Buying it for someone

As an everyday treat

To relax/unwind

For fun/enjoyment

For refreshment

For a sweet �x

To have as a snack

As a special treat

Reasons given by consumers for purchasing Ice cream for Convenience stores.


Step 1: LocationIce cream remains one of the most highly impulsive or un-planned purchases in a Petrol Convenience store. 56% of all transactions are un-planned* This of course means that awareness or visibility and location is critical to maximise sales. It must be in a location that customers walk buy when heading to your service area. The Ice Cream manufacturers would probably say it needs to be located where shoppers almost bump into in walking to the service area. UCB recommends that the stores Ice Cream freezer is located in close proximity to the counter walk up area. Preferably adjacent to and within reach of the fast lane.

9Ice Cream 9

Step 3: Range & promotionsThe next thing we need to work on is the offer inside the freezer. Following is a list of items that should be checked to ensure you have the offer right.• Do you have the best product range• Is the freezer user friendly i.e. No ice build ups• Layout by segment implemented. (see below)• Are the UCB monthly promotions well executed

showing value to the consumer?• High stock level of items on promotion.• Promotions advertised externally (pump

crowner/ Hose talker). Decal on freezer?• Upsell at POS.

• Promotions contribute 20% of total segment sales*

Recent Incentive Winners

PLA

NO

GR

AM

UCB ICE CREAMPlanogram: IC VT150 QLD 50/50 SHARE

Planogram Created By UCB Space Planning Dept on 30/11/2015

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UCB ICE CREAM Q4 2015

Page 1 of 2


Step 2: AwarenessNow that we have your freezer in the best store location we need to make sure it stands out. Is it clean? Are the freezer shell graphics current? Does it have a range board?

Using a range board on your VT freezer is a great way to ensure it stands out.

Unigas Homebush, NSW

BP Kapunda, SA Vibe Petroleum, WABudget Campsie, NSW

Confectionery12

The 2015 AACS State of the industry report states “Solid value growth is coming from most leading confectionery brands”. Confectionery Category sales were reported at $504,000,000 for the year growing

at 3.1% during 2015. The top 10 brands contributed 37% of total category sales.

It’s important to stock the big brands to optimise sales.Strong growth from the leading brands, shows continued consumer purchase of everyday snacking treats despite negative media coverage on health benefits.

Innovation is driving value growth.Proving that Confectionery is responsive to innovation, Maltesers Teasers 35g, Kit Kat Mint Whirl 45g, and Mars Bar Brownie 70g all feature among the leading SKUs ranked by value contribution to growth. The success of the Maltesers Teasers bar is indicative of a master-brand that is performing well across a range of Confectionery segments.

For example, Chocolate Hang Sell value growth has been predominately led by Maltesers and its Year On Year growth is above 25% for the last two years. Wrigley’s Extra Regular is the largest Confectionery brand by value share. Extra Regular consolidated its category leadership in 2015 by being the biggest value contributor to growth. The brand is benefitting from new extensions that bring new benefits to chewers and Pack Price Architecture management (i.e. developing different packs suited for different occasions and pricing tiers).

2015 Performance by segment

State of Confectionery Category

The Top Segments ExplainedChewing Gum13.9% Category Share-0.3% Value Growth-3.4% Units Growth

Consistently adding value to Chewing Gum has been a challenge for manufacturers and retailers globally. Within Australian P&C retail, Gum declined in 2013, but returned to growth in 2014. Volume (units) declines accelerated last year, although this might be partially accounted for by value orientated SKUs of bottles containing 46 pellets being in growth. Invigorating Gum’s growth is important because it accounts for sizeable 13.9% of total confectionery.

Medium Size Chocolate Bars11.4% Category Share-10.1% Value Growth-8.5% Units Growth

Medium Chocolate Bars are in decline despite some positively impactful new product launches in 2015.Medium Chocolate Bars is an important segment, accounting for 11.4% value share of total Confectionery. However, it is not currently a growth driver having lost 2.8 percentage points in share from 2013-15. Accelerated value declines have occurred in that timeframe. Meanwhile, Maltesers Teasers 35g is the fastest growing SKU in the segment (and the 7th largest growth generating SKU across all Confectionery). It appears to be attracting new buyers to the brand.

King Size Chocolate18.7% Category0.1% Value Growth Share-4.3% Units Growth

King Size is the largest segment by value, but is in decline. Accounting for 18.7% value share, King Size Chocolate is the largest segment of the Confectionery fixture. However, King Size Chocolate’s share declined by 0.7 percentage points in 2015 following subdued growth of 0.1%. Nevertheless, marginal growth in 2015 was an improvement on the segment’s performance in 2014.

13Confectione ry 13

1. Extra Regular2. Mars3. Snickers4. Twirl 5. Kit Kat Regular6. Natural Confectionery7. Eclipse Mints8. Cherry Ripe9. Maltesers10. Cadbury Dairy Milk

The above 10 brands account for 37% value share of total Confectionery. Source: AACS 2015 State of the Industry

Top 10 Brands Ranked by Share of Category in 2015

“Strong growth from the

leading brands”

Strengths:• There is an ongoing demand for pick me-up sweet

treats.• A continuing resurgence in value growth: +3.1% in

2015.• The quintessential impulse category and an

established mainstay of both P&C retailing and snacking culture.

• Category innovation stimulates excitement and growth, making c-stores an important aspect of new product launches.

• Broad appeal/relevance across consumer groups (i.e. tradies, kids, professionals)

• Australian’s have a high propensity to snack regularly across the day.

Opportunities• Consumer interest in non-traditional flavour and

texture sensations creates potential to challenge norms and heighten shopper intrigue.

• Prospect of Confectionery-free checkouts in Grocery could further enhance the role of c-stores.

• Drive sales with cross-category promotions and meal deals that include a suitable Confectionery item.

• A ‘Night In’ display zone in convenience stores featuring confectionery in multipacks.

• Ramping up better-for-you confectionery innovation and dedicated in-store zones

Challenges• Sustaining growth in key segments like Gum and

Chocolate Bars.• Consists of indulgent products (or “guilty pleasures”)

conflicting with consumers’ focus on health.• Lacks the “real food” quality cues increasingly

sought after in snacking (e.g. snack bars).• Diverse preferences: some consumers like the big

bags, many others are keen on portion control.

Threats• DSM Global Insights research showing that 61% of

Australians think sugar is a danger to their long-term health and 71% are concerned about the impact of excess sugar consumption on their weight.

• Supermarket discounting elevates expectations of discounting in P&C retail.

• Pressure on shelf space and store food offers changing.

Confectionery Category Summary

APN ITEM DESCRIPTION071567951869 Jelly Belly 50g Assorted071567980180 Jelly Belly 50g Sours071567988612 Jelly Belly 45g Bean Boozled

®, TM, © 2016 Jelly Belly Candy Company, Fairfi eld, CA 94533 USA.

Please contact your Distributor Member to order now.

Jelly Belly Ad-UCB Magazine.indd 1 2/06/2016 9:42 AM

2016 UCB AMERICAN

STUDY TOUR

UCB Study Tour16

The UCB 2016 Study Tour started in New York City - they say it’s the city that never sleeps and they are not wrong – even on a weeknight the Retailers are still buzzing at midnight. There is a place to buy food of some description every 20 metres or so, New Yorkers have a massive range of foods to choose from, so much so that the traditional Quick Serve Restaurants (QSRs) you find in Australia like McDonalds and KFC are not as prevalent as they are in Sydney and certainly not at the same customer count, as there are many more exciting options to choose from that are just as cost effective.

It really is a world away from McDonalds and KFC’s traditional cookie-cutter retail, even chain stores customise to the demographic of where their store is located.

New York has a population of over 8 million time pressured, highly demanding, customers. There are so many choices and options that to survive, Retailers have to be operating at a really high standard from customer service to store branding. Look and feel is just as important as the product that people are going to be putting into their mouths.

New York constantly contradicts itself, there were long queue in upmarket areas for fresh healthy soups and salads (the queues were literally out the door) but the amount of hamburgers, pizza joints and hot dog purveyors that are trading and busy show that there is still a good calling for fast food as we know it. There are countless New York Deli style outlets (a mix between convenience and sandwich shops), that are full of

locals doing top up shops and grabbing a bite to eat.

Whilst there were large queues in many places the grab and go food offer is high quality there are no soggy sandwiches wrapped in cling wrap, numerous salads and wraps on offer as well as fresh snack foods or desserts. Chia seed puddings for the healthy, placed next to tiramisu for the indulgent. Grab and go was of such a good quality that it bridges the gap between dining in and dining out.

Keeping with the trend of high quality food and exciting options the Café Court concept has taken off in force in New York – no suburban Shopping Centre food court look and feel here! The Café Courts offer so many options to choose from with an opulent

The first part of our tour had a focus on food and convenience...

17UCB Study Tour 17

• New York City is the largest city in the United States.

• In New York City there are more than 26,000

people living in each square mile.

• Manhattan’s daytime population swells to 3.94 million, with commuters adding a net 1.34 million people.

• Approximately one-third of all New York City residents live at or below the poverty line.

• Approximately 6 percent of New York City residents have an income that is more than 10 times the poverty level.

• New York City is not very big. According to the 2012 census, New York City has a population of over 8 million buts its only 789km sq, compared to Sydney at 4.3million and 12,300km sq.

FAST FACTS

restaurant look and feel, high ceilings and glass walls, it has a sense of open space that you don’t normally feel in a food court. The Café Court’s we saw certainly filled quickly in the CBD lunch rush.

The most consistent overriding trend from my point of view was a convergence of Authenticity and Customisation. The Retailers were authentic in their offers from the hot dog stand to the Café Courts within their own scales of business, they did not do things by halves, they had invested in the store design, the store theming and the correct equipment. All the stores were customised to their the demographic/core customer by way of store design. The food again was customised, there was a range of additions that could be added to a basic meal, for example with a hot dog - you could add

sauces, onions, bacon etc and there are multiple sizes to choose from. Another example was the funky Chobani yogurt that appealed to the upmarket crowd with heathy organic additions and matched the new age/healthy look and feel of the store and the provenance messaging on their product range.

Whilst there are many concepts that we saw in New York that just would not translate back home for a variety of reasons, one thing you have to give to the Americans is their innovative thinking, it was a good trip to spark ideas and there were certainly many conversations amongst our group of retailers and trade partners on what would work and wouldn’t work back home, what ideas you could cherry pick and tweak, this to me was the main benefit of the tour.

The brain storming sessions and dialogue that exchanged from like minded people that are invested in the future of Petrol & Convenience and its transformation, we can’t afford to be idle, consumers are demanding so much more and will continue to do so.

What works in New York is a good guide to the future elsewhere, it is a rich melting pot of inspiration and new ideas with many implementable concepts.

Stay tuned for Part 2 – Philadelphia - Rutters, Wawa where we focused on sites with fuel with two of the World leading P&C retailers in the October Informer!

UCB Study Tour18

7 Eleven in the business district

sells over 500 bananas per week

So many choices

Different options to choose from

Located in Donald Trump Tower near Wall Street, caters for office workers

daily needs.

Joe from fast&ezy Homebush at

Rice to Riches store that

just sells rice puddings.

Shake Shack - famous for burgers and milk shakes of every flavour you can imagine, always draws a crowd.

Queues for salads - at lunch time

Barista style coffee is slowly creeping into the US market.

Meaghan Nixon from Unilever and Jason Webb from Webbs Petroleum discuss Chobani yoghurtGrab and Go quality foods

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OPT0004_1340029_Campaign Hero Poster A4P/L_297x210mm_R2_FA.indd 1 24/03/2016 5:03 PM

DATE: 02-06-2016JOB NUMBER: PAR616 FILE NAME: Oak IB UCB A4 Ad Ice Break Only PRINT SIZE: 210mm x 297mm

THE MARKETING POOL 11 - 15 Chessell St, Southbank, VIC 3006Ph: 03 8696 7900 w: www.themarketingpool.com.au© The Marketing Pool 2016

Open to Aust. residents 18 + who are a principal of a UCB store which has an active and valid account with the Promoter. Starts 6/6/16. Ends 19/10/16 at 2:55pm (AEST). To enter: Purchase the following specified products directly from the Promoter or via a representative of the Promoter for resale in your Store or at the UCB Conference to receive automatic entries into the major draw: Entry Period 1: 6/6/16 –3/7/16 –1 entry per 50 units of OAK 600ml; Entry Period 2: 4/7/16 – 7/8/16 –1 entry per 150 units of Ice Break; Entry Period 3: 8/8/16 – 4/9/16 –1 entry per 150 units of Ice Break 750ml; Entry Period 4: 5/9/16 –2/10/16 –1 entry per 150 units of Ice Break 500ml; and UCB Conference: 19/10/16 –1 entry for any purchase of Parmalat product/s at the UCB Conference between 12:01am (AEST) and 2:55pm (AEST). There will be 5 draws conducted prior to the major draw to determine 5 finalists who will be entered into the major draw. Entry Periods 1 - 4 draws will take place at 12pm (AEST) at the UCB head office, Suite 103, 447 Victoria St, Wetherill Park, NSW 2164 as follows: Entry Period 1, 12/7/16; Entry Period 2, 16/8/16; Entry Period 3, 8/9/16; Entry Period 4, 5/10/16; and the UCB Conference draw will take place at 3pm (AEST) on 19/10/16 at the Parmalat stand at the UCB Conference RACV Royal Pines Resort, Ross St, Benowa, QLD 4217.The first valid entry randomly drawn in each finalist draw will be deemed a finalist for the purpose of entry into the major draw. The major draw will take place between 7:30pm (AEST) and 8:30pm (AEST) on 19/10/16 at the UCB Conference. Major Prize: Harley-Davidson Forty-Eight 2016 (XL 1200X) motorbike valued at $19,250. Vehicle shown may differ from actual prize. Winner will be informed in person (if present) or phone (if not present) and in writing and name and state/territory of residence will be published in The Australian on 8/11/16. The Promoter’s decision in connection with all aspects of this competition is final. Prize cannot be transferred or exchanged nor redeemed for cash. See your sales rep for full Terms and Conditions. Promoter is Parmalat Australia Pty Ltd (ABN 56 072 928 879), Level 5, 35 Boundary St, South Brisbane, QLD 4101. Authorised under ACT Permit No. TP 16/00750, NSW Permit No. LTPS/16/03037 and SA Licence No. T16/679.

Purchase 150 units of Ice Break 750ml varieties from the 8th of August to the 4th of September to receive an entry into the draw!

2 for $6.99 3 for $9.99ORAUGUST PROMOTION:

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I OF IOTRIPS FOR TWO PEOPLE

--- TO TBE 2016 NATIONAL UCB CONFERENCE --�

Royal Pines Resort, Gold Coasttrade show, business session, day spa, go karts, golf, gala dinner,

plus more!

17th to 19th october, 2016

Conference22

Never been to a UCB National Conference before? Here is a breakdown of the events for you.

Monday 17th October You will arrive on the Gold Coast and check in at Royal Pines Resort, an award winning 5-star Gold

Coast Resort that offers a world class choice of accommodation.

Once you have settled into your room and had some lunch, you can head down to the hotel foyer and check in with UCB. Your Business Manager (Members) will be here to greet you and catch

up while you wait for your name tag, agenda and back pack full of goodies to get you through the conference. After this is done, you can relax for a few hours – have a drink by the pool!

At 6pm we kick off the conference with Networking Drinks, this is just

It is not too late to register!You still have time to register and attend the UCB National Conference 2016 at Royal Pines Resort 17th-19th October.

23Conference 23

a quick welcome and a chance for you to mingle with the conference attendees, UCB Members and Trade Partners alike. This year we have an industry speaker to kick start our conference - Dr. Violet Lazarevic. Afterward, the hotel offers 3 different dinner options for you - Arakawa Japanese Restaurant, Kalinda Restaurant or Trattoria Amici.

Tuesday 18th October Today you will head off to the Networking Activity that you nominated on your registration form. If you are Go Karting you will get on a bus outside the main foyer, if you are Golfing you will head down to the Clubhouse to grab a bacon and egg roll and join your team, if you are booked in for Day Spa you will be told your appointment time when you check in.

All activities include lunch. Our networking activities will allow you to meet a mix of fellow UCB Members as well as Trade Partners.

On Tuesday night you will attend the Coca-Cola Welcome Dinner, this is held poolside and will provide you with plenty of entertainment as well as great food! After dinner, you can head up to the Hydrate Bar and have a go at a Lip Sync Battle! Our karaoke contests over the last few years have been fierce, but for those of you who don’t have a singing voice – this is

your chance to shine!

Wednesday 19th October Today is the day to have a big breakfast because you are in for a big day! You can head down and grab a coffee from 8am, to make sure you walk into the business session with a clear head! You will hear speakers that are relevant to your business and our industry, it is only a morning business session and you have the chance to stretch your legs out at lunch when you head into the Trade Show (conveniently located next door).

Lunch is provided in the Trade Show, and you have the opportunity to visit each of our Trade Partners, purchase fantastic product deals for your store and enter competitions to win prizes!

The prizes are usually announced around 3:30-4pm so make sure you wait around, if you’re not there you can’t win!

The Trade Show ends around 4pm and Pre-Drinks for the Ice Break Heroes & Villains Gala Dinner start at 6:30pm. This is an action packed night of entertainment, awards, great food and drinks. Don’t forget to dress up as your favourite hero or villain! The Gala Dinner is the last event of our conference and UCB always ensure that it is a big night – not to be missed! It all finishes up at the Night Club where you can have a few drinks to unwind!

Make sure you sort out your registration, book your flights, chat to Royal Pines about your accommodation (remember UCB National Conference attendees get a discounted rate). If you’re not sure where to start, you can register online and you will find a link to the online registration in the Members Section of the UCB website under ‘Latest News’ or you can give us a call in the office on 02 9899 4800 and we can point you in the right direction!

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2.5GB 6GB 9.5GB

MyMix

Data



Expiry period

500MB

120 mins

300 mins

28 days

$40


500MB

120 mins


7 days 28 days 90 days

Unlimitedt

2.5GB 6GB 9.5GB

MyMix

Data



Expiry period

500MB

Infinite

0 mins

90 days

$60

For our data lovers.

Call family and friends

overseas

2MP camera

Everyone is different. So why isn’t your prepaid?Every MyMix comes with infinite standard txt in Australia.

Hot new devices.

Bonus margin offer.

Now you can design your own prepaid with Vodafone MyMix.

Simply pick your data, standard national minutes and standard international minutes to selected countries. All to use in Oz before expiry period. From there, pay for what you have chosen.

With each recharge you can make a different selection based on your personalised needs.

Isn’t it time a telco gave the power to you?

Here’s how to MyMix.

Purchase a Starter Pack or recharge voucher.1

Go to www.vodafone.com.au/mymix2

Design your MyMix to suit you.3

Huawei Y6 Elite 4G +

Vodafone

Smart mini 7 3G

Vodafone

Power to you

For assistance with sales, merchandising and product information, we have a national sales team offering regular service calls. Contact YES Distribution:

t 1300 730 343 w yesdistribution.com.au e [email protected]

Our 4G coverage is available in all major metro locations and selected regional areas across Australia. See Vodafone.com.au/coverage for availability

The nitty gritty: ^Not for commercial or resale purposes. Bonus $40 Prepaid Starter Pack available to customers who purchase a bundled Huawei Y6 Elite 4G device or bundles Smart mini7 outright where offer is advertised. One bonus Starter Pack per device purchase. Max two bundled device purchases per customer. Offer not exchangeable or redeemable for cash. Unlocking fee may apply. All offers subject to change. Prescribed ID and user details must be provided. Recharge costs additional. 4G: 4G available with an active prepaid recharge and 4G device. 4G in selected cities in Australia. See vodafone.com.au/coverage. MyMix: Not for commercial or resale purposes. Inclusions and expiry set via My Vodafone or Express Recharge on vodafone.com.au. Price based on choice. No further changes can be made to inclusions post purchase until next recharge. MV01122 05.16

Introductory Buy Price: $84.15

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Profit: $27.35

Expandable memory up to 32GB (micro SD card sold separately)Quad-core processor

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Automotive26

Whilst the Petrol &Convenience channel had declines in Auto Accessories sales, UCB stores have been performing well with a 7.3% increase on Repco sales. (Source: Repco Direct Data April 2016 YTD)

The industry has declined due to improved reliability of cars and rationalisation of shop space.

Auto Accessories is achieving 44.7% gross profit margin and represents 2.8% of store profitability. From a store profitability aspect, the Auto Category is delivering more profit than higher profile categories such as grocery, take home milk and news. This is not a bad effort when you consider Auto accessories are normally situated towards the rear of shops.

The trick is making sure your ranging right. Gone are the days of selling fuses, wheel braces, spark plugs, fan belts etc. It is all about a small range of emergency accessories built around a range of products that enhance the feel, smell and performance of vehicles. The advice I can provide is to follow the range as provided in

UCB Planograms located on our website (www.ucbstores.com.au)

These Planograms are regularly updated to show best sellers. To the right is a ranking report of top

20 items sold through UCB stores. Jerry cans, air fresheners, coolants and additives represent a large portion of Auto sales.

Merchandise Manager Fred Pacchiarotta explains what will keep the sales driving in your store.

Source: AACS State of the Industry 2015 Report

27Automotive 27

Top 20 Automotive

Products in P&C

Source: Repco Direct Data

1. Fuel Can Plastic 5L2. Cable-Booster 200AMP3. Air Fresh-California Scents4. Can Fuel Repco 5L5. Fuel Can Plastic 20L6. Air Fresh Black Ice7. Coolant Techloy P/Mix Rad 5L8. Additive-Petrol Inject Clean 300mL9. Fuel Can Plastic 10L10. Globe H7 Plus 30 55W PX36D BL11. Coolant Techlot P/Mix Rad 1L12. Additive Octane Boost & Clean 300mL13. Holts Tyreweld 500mL14. Penetrant-WD40 300G15. Air Fresh Vanillaroma16. Additive Petrol Inject Clean 300mL17. Plate Set P Green Magnetic18. Additive Octane Boost P/STH 500mL19. Additive Bars Bugs Windscreen 375mL20. Additive Diesel Inject Clean 300mL

PLA

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UCB AUTOPlanogram: Automotive 2 Bay 900x2100 - AU 2B 9-21


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Automotive Q1 2016

Page 1 of 3

Planogram available on www.ucbstore.com.au

Call the office for a login & password

02 9899 4800

Did you know that your epay terminal can now make your store a gifting destination?

Your store now has the ability to sell Myer, David Jones, Cinema, Rebel Sports, BCF, Mitre 10, Red Balloon Gift Cards/Vouchers in multiple denominations. Along with the traditional iTunes, Spotify and gaming cards there is something for everyone.

The Australian gift card market has grown substantially over the last ten years with an estimated value reported of between $2billion and $2.5billion of gift cards issued every year.*

Consumers of all demographics love to give and receive gift cards due to the convenience and choice provided.

The demand for gift cards has been steadily increasing, especially given the convenience and number of locations that consumers can purchase gift cards. Industry growth has averaged circa 25% over the last 5 years.*

Benefits of displaying Gift Cards in your store include:-• Attract new customers to your

store that are looking for an easy gift to give

• A wide choice for all consumers for any gift giving event

• The ability to range multiple categories

• Sell multiple card denominations from each card partner

We see Coles & Woolworths with full front gondola ends of gift cards these days. Now UCB members can offer a

sensibly scaled down version of this to their customers.

epay offer free Gift cards and Counter Spinner stands /clip strips to UCB Members to assist with creating a permanent destination within your store.

Call epay Customer Service on 1300 301 408 or email the epay order form included in this magazine to [email protected]

A small range of traditional greeting cards displayed nearby will compliment your gift cards.

UCB preferred supplier is Paperlink 03 9554 4900.

*Source: Treasury.gov.au/Gift Cards

Gift Cards30

Gift Cards in Growth!

Don’t forget to order your

NEW epay POS material

Call epay Customer Service 1300 301 408

to order your cards today

NEW GIFT CARDSNow available from

epay Australia

EVENT CINEMA GIFT CARDS - Not available in VIC or TASVILLAGE CINEMA GIFT CARDS - Available only in VIC and TAS

Dear retailer,epay is pleased to present paysafecard. paysafecard is the world’s leading prepaid solution for paying online. It allows customers to pay quickly, simply and safely - as if they were paying in cash. paysafecard is the perfect solution for customers who value their data security, wish to limit their spending or simply don’t have a credit card.

Kind regards, The epay team!

A paysafecard voucher is as safe and practical as cash - and just as valuable! For this reason, you should never pass on the 16-digit PIN over the phone.

What is paysafecard?• paysafecard is a prepaid voucher with a 16-digit PIN• Several paysafecard PINs may be combined• Available from approved paysafecard sales outlets worldwide• Available in defined amounts depending on country• No credit card or bank account necessary• No personal data needed when paying• No additional fees

Select Sale and enter your sales code

Choose denomination as requested by customer

Follow prompts to complete sale

How to sell paysafecard through your epay terminal

Select 5. Other Select paysafecard and select denomination(You may need to press 8 for more options)

RRP (Inc GST) Barcode Barcode

paysafecard $10 9 120 005 814 189

paysafecard $20 9 120 005 814 196

paysafecard $50 9 120 005 814 202

paysafecard $100 9 120 005 814 219

ABOUT THIS PRODUCT GOOD TO KNOW

Date: 28.02.

2013

Term-Nr.: 98

7654

Time: 0

9:03:04

Trace no.: 1

23456

TXN: 0000000

00123456789

Invoice no.:

Amount:

$ 10.00

Serial numbe

r: 000000012

3456789

PIN:------

------------

----

0000 0000 0000 000

0

PIN = CASH A

ND SHOULD NE

VER

BE SHARED OV

ER THE PHONE

.

Pay online

------------------------

------------

- Select paysafecard when paying in a webshop.

- Simply enter the 16-digit PIN - ready!

Warning: Never pay with paysafecard to unlock

your computer or to claim an alleged competition prize.

Find out more: www.paysafecard.com/security

Help------------

------------------------

www.paysafecard.com/help

paysafecard is a payment method issued

and managed by Prepaid Services Company Ltd.

See www.paysafecard.com for the applicable general

terms and conditions.

Enjoy your online entertainment!

------------

----------

Download the paysafecard App and scan this QR Code

to check your balance or to upload the PIN in your

“my paysafecard” account.

------------

----------

Our paysafecard sales team is happy to answer any questions: www.paysafecard.com/business-contact

For more information on your epay terminal contact epay Customer Service 1300 301 408 or visit epayaust.com.au

HOW TO SELL THIS PRODUCT NOTE: This is for Illustration purposes only.

60 Seconds with Robert RiordanPOSITION & NAME OF COMPANY?CEO – United Retail Group.

BORN AND BRED?Colac.

FAMILY?Married to Elizabeth. Three boys and one girl, all who are married and I have Grandchildren.

FAVOURITE SPORT?AFL – favourite team is Geelong.

WHAT IS YOUR DRINK OF CHOICE?Enjoy a Carlton Draft and a good red wine.

WHAT IS THE BEST FOOD ON A HOT SUMMER DAY?Grilled Fish and Salad.

CAREER SUMMARY?I have over 50 years in the industry. Started out in Colac back in 1965 as a Shell Distributor with one Service Station, Depot, one truck and a Ute. Expanded into South West Victoria in both Retail and Distribution. Also ran a Hardware & Machinery Hire business in Colac.

In 1990, my brother and I split the business, he took the hardware business, while I kept the Fuel Business. I formed a new partnership in Geelong and continued to expand, by then we had 14 Retail Convenience Stores, and a Distributorship which extended across South Western Victoria through to Werribee.

In 1999 the Shell distributorship went back to Shell direct and then in 2000 we Brand changed to BP and expanded our Retail business to 18 sites including two BP IGA Express Sites in Ballarat and Bendigo.

2008 a decision was made to sell 10 sites to BP.

Now we currently have 6 Retail sites, 45 Card Swipe Diesel Tank Location around Victoria and a further 20 Commercial locations.

BEST RETAILING IDEA?Diversifying the offer, expanding our food range. Continue to look at new opportunities and ensure our customers know our offer through social media.

HOW DOES UCB MEMBERSHIP IMPROVE YOUR BUSINESS?UCB has marketing expertise. Part of a large network that we can lean on and feed off.

WHAT WAS YOUR FIRST JOB?While living in Colac, Field Peas.

WHAT MOTIVATES YOU TO WORK HARD?Dynamics of the Business we are in. Good Staff. Love meeting the customers and Community involvement.

WHO WOULD YOU WANT TO PLAY YOU IN A MOVIE OF YOUR LIFE?Danny Devito.

WHAT WOULD YOU SING AT A KARAOKE NIGHT?Dancing Queen - ABBA.

HOW DO YOU BEST ‘GET AWAY FROM IT ALL’?Head down to the Coast. Family functions. Regular exercise groups.

BEST MEMORY/PROUDEST MOMENT?Married my Wife.

WHAT WAS YOUR TOUGHEST ACCOMPLISHMENT?The change involved leaving the Shell distribution and moving into the Retail Convenience Channel.

DOES YOUR FAMILY HAVE A “MOTTO” – SPOKEN OR UNSPOKEN?Work Hard.

IF YOU HAD A WARNING LABEL, WHAT WOULD YOURS SAY?Beware of False Prophets.

DO YOU COLLECT ANYTHING?Not particularly, though on international holidays I look for memento’s or historical items.

IF YOU COULD TACKLE AND SOLVE ONE WORLD PROBLEM, WHAT WOULD IT BE?The refugee problem. Millions of people are being displaced and not much is being done about it.

WOULD YOU RATHER WIN THE LOTTERY OR WORK AT THE PERFECT JOB? AND WHY?Work the perfect job – it is self-fulfilling and more satisfying.

33Member 60 Seconds 33

fast&ezy34

UCB Merchandise Managers work together with Trade Partners using a cross category strategy, resulting in POGs which ensure our stores get the best possible sales across the whole category and maximise potential profit. The POG is in two parts:1. A full colour visual of how the shelf should

look, fully merchandised with an image of each individual product in its allotted place.

2. A full descriptive list of each product including barcode, which matches the visual.

PLA

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Salty Snacks SharedPlanogram: Salty Snacks 3 Bay - SN 3B12 4SH


SA

LTY

SN

AC

KS

UCB Salty Snacks 2016

Page 1 of 4

Expand facings on Doritos Cheese Supreme whenthere is no rotational flavour

Expand facings on Twisties Chicken 90g when thereis no Twisties rotational flavour

What’s a POG Folder?“First of all what’s a POG?” is the question we usually get asked “Well it’s the UCB acronym for a PlanOGram!!”

We are currently ensuring all of our fast&ezy stores are set up to an agreed fast&ezy layout. Based on this layout, we then produce a POG folder which contains the agreed layout fully numbered, with corresponding copies of each POG and a full index called the Site POG Summary.

Store Managers tell us it’s a great tool basically telling staff when they are training them “This is what the store should look like…… so let’s keep it this way”.

This important tool assists Managers to maintain the merchandising standards in a site, which in turn leads to improved sales and more satisfied customers. A WIN-WIN for store operators and trade partners.

Above: UCB Staff Melissa, Nicola, Jo and Steve who all play a part in compiling the POG folders.

35fast&ezy 35

Process:1. fast&ezy store layout needs updating or reviewing,

Steve Brown (UCB) and the Operator work together.2. Timescale is agreed and store provides sales figures.3. Suggested store layout is drawn up by UCB (based on

current/projected sales, demographics, industry data & local knowledge).

4. Site operator looks over the layout with UCB, suggests changes, which are discussed/agreed and the layout finalised.

5. The bays and locations on the layout are numbered.The correct UCB Industry POG is allocated to each numbered location and an index (SPS) drawn up.

6. The POGs are printed and compiled into a folder.7. A copy of each layout and SPS is added to the fast&ezy

Head Office Masterfile (at any point we know how many bays and which POGs are active in every fast&ezy store and consequently throughout fast&ezy as a whole).

8. The store is remerchandised by Operator, Staff, Trade Partners & UCB.

9. The store receives their POG folder, exact to implemented layout and then logs onto the website and inputs the POGs into “My Planograms”.

10. Folder is shown and explained to all Team Members at store (and Trade Partner Reps).

It’s all part of being a fast&ezy!

Entry

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Storeroom

Counter Fishin

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2.65

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02.400

2.10

04.

999

4.200

10.720 1.500

6.950

Auto

IceCreams

VT250

Electrical

10.050

Hats&Thongs

TelcoSlat Wall

1.8000.800 1.100 1.100 1.100 1.3005.

200

1.20

0 Tackle

1.600

1.200

Cards

3.900

1.740

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M 4

M 5

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12

UCB draw up the existing layout of the store to include all walls, rooms, doors and then put together a proposed layout based on our “Retail Merchandising Principles” (Which are based on Industry best practice and trends and are reviewed regularly based on results, the channel, our stores and with regular input from Trade Partners). We then review the layout with the fast&ezy operator, taking into account local knowledge and store strengths. The operator signs off a final layout which then implemented, usually as part of a wider strategy for the store which may involve a

refurbishment or a refresh.

Once implemented the POG folder is finalised and explained to the store staff and local trade partner reps.

The site operator logs into the UCB website & updates the “My Planograms” section by ticking each POG relevant to the store

John at his Westside Greenacre store is happy with the merchandising in his store and uses the POG folder to ensure his staff keep to the fast&ezy standard.

While it’s very rare to get something for nothing, we all like discovering an income stream that requires little effort. The service offered by UCB’s preferred trailer hire partner, U-Haul Australia, is a perfect example. Now hiring a trailer is as easy as hiring a rental car online and collecting it from the airport, which most of us have done. There is no messy paperwork with trailer hire anymore, which is why it is very popular with members of the public and agents alike. If you have your own trailers that you hire, then you should consider using the U-Haul system too. When you consider the costs of buying, registering, insuring and maintaining your own fleet of trailers, the U-Haul system is a great solution. We not only give you a fleet of fully maintained trailers, we also give you a computer system which is live with our call centre and over 1000 other agents nationwide. It is simply a smarter way to hire!!

Traditionally trailer hire has been seen as too hard or too time consuming for staff and the customer with manual hire contracts that take forever to fill out. But now it’s as simple as a couple of clicks on a computer and enter your credit card details and the hire is done. This can be done in the comfort of your home or at our kiosk in your site.

It’s not something suitable for every site but if you have a couple of spare car park spaces then, U-Haul Australia’s automated system is worth a go, it’s simply the smarter way to hire.

U-Haul Australia’s automated system controls the entire hire transaction and eliminates paperwork, saving precious time for you and your staff to continue serving your core customers.

Check out our website www.uhaul.com.auFor more information, contact U-Haul National Business Manager, Wayne Miller on 0423050592 or email [email protected]

An average UCB site with the standard 3 trailers, (1 car carrier & 2 cage trailers) earned themselves $8k PA, that’s right an extra $8k per year to your bottom line, with our top sites earning themselves over $50k. It is money that those empty car parks are not earning you now, and for very little effort, and remember no messy paperwork!

• Highly recognised brand.• No messy paperwork.• National One Way Hire specialists.• Galvanised Trailers.• Exclusive rate for UCB Members.• Book on-line through our web site, via

smartphone app, at our self-service kiosk at sites.

Or phone our call centre on 1300 883 075Note: 66% of bookings are made prior to arriving at the service station. (Bringing new customers to your site)• Full comprehensive insurance on all

Trailers, Utes, and Lawnmowers• 4 – 6 week service cycle on all trailers• 7 day a week call centre, for help with,

customers, agents or equipment.

Expected $$$ income for U-Haul trailers

Why U-Haul Australia is your smarter

business partner:

Testimonial“We have been using the U-Haul Australia trailer hire system for almost a decade now.Their system offers us good income for car park spaces that would otherwise be unused and the best part is it requires very limited involvement from our staff.Most customers book on line and just come into our store to start the hire on the U-Haul terminal in the shop. We can then give them their lead and D shackle and away they go. If we have any problems we get straight onto the U-Haul call centre and they sort them out for us.We generally get great feedback from customers, especially when they find out that they can hire a trailer here in the sunshine coast and drop it off in any state in Australia. As U-Haul has a country wide presence there is a large amount of peace of mind that goes with each trailer we hire out. We know the customer will be looked after no matter what.I recommend U-Haul Australia to any service outlet for a quality hire solution for both Vendor and consumer.”

Steve AmosAussie World Garage - Palmview

With Chris Pither

Ice Break Racing38

Hi everyone,

Since I last wrote I have made the trip west for the Perth Super Sprint followed by an easy cruise up the Hume to Winton Raceway for races 10 and 11 of the season.

I was looking forward to getting back to Barbagallo in Wanneroo as it is a track I always enjoy. The low grip coarse track surface causes high tyre degeradation but produces some great racing with lots of passing.

We rolled the Super Black Racing – Powered by Ice Break car out of the truck for practice one on Friday and it felt strong out the gate. The set up felt was in the window and we seemed to be reasonably competitive.

As we arrived at the track on Saturday morning the sky was gloomy and rain was imminent. As I was sitting in the car in pit lane to start the 20-minute qualifying session the sky was getting darker. The pit exit light went green and

39Ice Break Racing 39

I knew I needed to bank a solid lap on the first flyer before the rain came. As I attacked the final corner to complete my first lap the rain was falling. I knew that was the only half dry lap I was going to get so I headed back to the pit lane after posting the 7th fastest lap time. With the wet track that stood to the end and I was rapt we were able to take advantage of the changing conditions and gained our first top ten qualifying position for the season.

Qaulifiying 7th was a nice feeling but the race is what counts and that’s where you gain the points. I knew the car had good pace so I was looking forward to it. I had a trouble free run and a nice car balance allowed me to managed the tyres well for a strong run to the chequered flag crossing the line 8th. Gaining my first top ten race result was a real buzz.

I wanted to back up our Saturday performance with a solid run on Sunday. I put a decent lap together in qualifying and the car felt fast. Dilan, my Engineer radioed through and said “that was p1 mate”. I had to double check I heard him correctly and I did! Unfortunately, Chaz Mostert, Craig Lowndes and Mark Winterbottom went faster on their final run and bumped me back to 4th but I was absolutely buzzing to be on the

second row with guys around me on the grid that I have grown up watching and look up to. I got off to a clean start in the race and settled in. The pace was good and I was comfortably running in 3rd place. We were very strong in the first couple of stints but dropped off a bit in the last and got stuck behind a slower car ultimately finishing in 14th place.

The entire weekend was a massive confidence booster after a tough start to the year and and amazing feeling to know that when we get it right we can mix it up at the front of the field.

I was excited to get to Winton and the pace seemed competitive throughout practice but unfortunately I didn’t quite get the lap right in qualifying and ended up starting the race 18th. The track

had been resurfaced and the grip level was extremely high which made the lap times fast but also made it very even and hard to pass with all 26 cars separated by 1 second. It was also hard to pass in the race and I finished where I started. We improved on Sunday and qualified 15th. I was frustrated as .05s would have moved me 6 places to inside the top ten. That’s half the time it takes you to blink!! The race was going well but a small mistake on the entry to the pit lane for my first pit stop resulted in a pit lane drive through penalty. The car had good pace and we fought back from a lap down to finish 18th. I didn’t get the result I was hoping for but I was excited by the potential we showed.

Now I’m looking forward to heading back to Darwin. Darwin is an event I love and have enjoyed some success in the Ute category there. I have never raced a Supercar at Hidden Valley but I can’t wait!

In the meantime, I am keeping busy working for car manufactures running drive experiences as well as training hard so I can cope with the high temperatures expected in Darwin.

Until next time. Cheers, CP

WINWINWINTO BE IN THE RUNNINGBe one of the TOP 15 stores that achieve the highest %volume growth for V Energy ‘Win Instantly 20,000 Prizes’campaign from 1 July - 31 August 2016. If your storequalifies YOU COULD WIN ONE OF 15 $200VISA DEBIT CARDS*.

UCB RETAILER INCENTIVE

AAA

*For full set of T’s & C’s contact your Frucor rep. Promotion runs from 1st July 2016 and entries close 31 August 2016. Promotion is only open to UCB Retailers over the age of 18yrs with a Frucor Beverages account. Minimum purchase quantity is fifteen (15) cases of any promotional V range across 250mL, 350mL & 500mL. Orders must be placed during the promotional period. If entrant does not meet the entry requirements their entry will be forfeited. The Promoter reserves the right to verify the validity of entries and entrants. This is a game of skill. Chance plays no part in determining the winner. Prize winners will be determined based off the % volume growth for the same period LY (July 2016 to 31st Aug 2016 Vs July 2015 to 31st Aug 2015). Total of 15 x $200 VISA debit gift cards to be won. Each prize consists of one (1) x $200 VISA debit gift card. Prize winners will be contacted by mid October 2016 by their Frucor rep. Prize cannot be exchanged or taken as cash. Winners will be sent their prize no later than 30 October 2016 via post. The promoters decision is final. Promoter is Frucor Beverages Ltd. Level 2, 5 Nth Strathfield, NSW 2137.

TO BE IN THE RUNNING

15TO BE WON*

HOW TOQUALIFYHOW TOQUALIFY

Purchase a minimum of 10 cases of promotional V across 250mL, 350mL & 500mL

Build an o� location display with promotional V products & send a photo to [email protected] with your Frucor Account Number POS display must be compliant with your account specific promotional program and have promotionPOS visible in store during the promotional period 1 July - 31 August

43Retailer Incentive 43

Following the success of our 2015 “Win VIP UCB Conference tickets” Streets backed it up in March/April 2016. UCB members had a chance to win 1 of 4 VIP Conference trips including transport, 3 nights accommodation & VIP Dinners for 1x Qld, 1 x NSW, 1 x Vic/Tas, 1 x WA/NT/SA Member.

To enter the competition, stores had to purchase at least 2 boxes of the new Chocolate Toffee Magnum and create an in-store display featured around this product launch.

Store judged to have the best display in each region were announced winners. Due to the quality of entries Streets decide to award 4 Merit awards, these winners received $100 gift vouchers each.

Streets Magnum UCB 2016 Retail Incentive

$100 Gift Voucher Winners

Major Prize Winners

BP Newcastle West - NSWSpringvale Convenience - VIC Vibe Petroleum - WA/SA/NT

Monkland Store Gympie - QLD

BP Kapunda Vantage Healesville Mogas Brooklyn ParkBP Morisset Central

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SMITHS Footy Season FP 210x297 July Ad_V2_HR.pdf 1 1/06/16 12:11 PM

45Sausage Rolls 45

The popularity of rolls is largely driven by the need for “food on the go”. Society is more time-poor than ever before and one-handed eating is very common (and often necessary) to get things accomplished!

Rolls fit perfectly in one hand and let you get on with life!

Within the UCB business, across the top 10 bakery items sold (ex PFD), 85% of sales come from pies and 15% from the rolls segment. However, based off national Aztec sales data, gourmet roll sales equate to 50%+ of sales across the top 10 items sold.

Consumers on the go snack for many reasons including to boost energy. Interestingly, they do this

predominantly in the morning and afternoon, rolls are a perfect way to address this hunger!

So let’s think about what your range currently looks like? • Does it have at least one roll SKU in the range? • How can you expand? • Are you making the decision, an easy one for those

hungry consumers looking for a mid-morning/mid-afternoon snack?

There is an opportunity to increase your range, increase your sales and increase your profit!

For further information give Merchandise Manager Dean Prest a call on 0422 615 396.

Sausage rolls are the perfect snack that will tide you over until dinner!

Ever had the 3 o’clock munchies?

Source: Datamonitor Consumer Surveys, April/May 2014 and May/June 2015; Datamonitor Australian Consumer Survey, July 2015

Evening

Afternoon

MorningEvening

Afternoon

Morning

Australians who snack to boost energy, by daypart (%), 2015

38%

17%

39%

Suggested range in order of priority:1. Giant or King Size Sausage Roll 2. Bacon and Cheese Roll3. Spinach and Ricotta Roll4. Angus Beef Roll5. Chicken and Cheese Roll

Pie Handling46

How To Handle Frozen Pies?

Display • Once the heating cycle in the oven has concluded, remove the product from the oven ensuring to take

care not to burn yourself.• Transfer the product to the heated bakery cabinet.• Ensure that the racking from the cabinets is cleaned regularly to prevent contamination. Please refer to

your internal cleaning procedures.• The bakery cabinet temperature should be set between 65-70ºC.• Product should be arranged in single layers only. DO NOT DOUBLE STACK to avoid unnecessary

cracking or product damage. • Check that bakery tags/price labels are in place and in good condition for all lines.• The bakery unit should be kept clean and clear of excess crumbs at all times.

Receival• Product is received from the distributor in a frozen state.• Cartons should be checked for any signs of external

damage, which can indicate product damage.• Temperature checks of frozen products should be carried

out at receival.

Handling• Ensure food safety handling

procedures are followed when transferring products from freezer for heating.

• Use a tray to carry products to eliminate any possibility of product damage due to handling.

Heating• Product is to be heated in ovens from frozen state

only. • Arrange frozen products on oven tray.• Transfer to products into a pre-heated oven and

heat until product reaches 70ºC to 75ºC. • For heating instructions of products please refer to

the packaging for individual heating times.

Food handling is a very important part of having a hot food offer, here are a few tips on how best to handle frozen pies...

UCB’s most successful* stores sell...

For product details please contact your local PFD branch on 131 733.

*Based on PFD ex factory sales 2015

Burgers are easy to make and actively chased by customers Australia-wide

Food Offer48

We Aussies love our food and customers are becoming more discerning about what they would like to eat and when. Customers are seeking quality, cooked to order food.

Fortunately, there are a range of food equipment packages that enable you to take your hot food offer to the next level to both retain and attract new food customers to your business.

UCB has partnered with Meris Food Equipment and has developed three equipment packages to enable business owners to greatly increase their food range and profits. All of the packages have been designed with petrol and convenience in mind. All equipment can be used in a front of house environment (No kitchen is required) and can be successfully operated by existing staff.

Package 1Add fried food - Huge range of highly profitable options such as chips, wedges, fish n chips and much more. Cooked to order or batch cook for impulse purchase.

With the addition of a Perfect Fryer and Hot Display Cabinet, businesses can add highly profitable and popular fried food to their range. Best of all the equipment is automated and small in footprint so it will not take up too much valuable bench space and can be operated by existing staff.

Package one prices start at $13,000 plus GST

Package 2Add speed oven - Heat to order foods such as pastries, meatball subs and more.

Package one PLUS a speed oven that provides super-fast fresh heating of items which enables to you provide “heat to order” items such as pies, chicken rolls, meatball subs, hamburgers and more.

Package two prices start at $28,000 plus GST

Package 3 The Complete Kitchen - Add a ductless grill station for almost any menu item your customers demand!

The complete kitchen with a ductless grill station and sandwich prep station, all of a sudden you can literally prepare almost any menu item your customers demand: steak sandwiches, burgers, big breakfasts, BLTs, schnitzel rolls and so much more.

Package three prices start at $43,000 plus GST

The three packages are provided to give you an idea of just how much scope there is to improve your food offer to meet your customers’ needs and improve your profits. UCB and Meris will work with you to tailor a package to meet your individual needs can also provide flexible payment options including lease options.

Please contact your UCB Business Manager Members or call Meris on 1800 265 771.

Taking Your Food Offer and Profits to New Heights!

49Food Offer 49

About Meris Food Equipment Meris Food Equipment is a nationwide supplier of quality self-contained food cooking and display equipment. The business is family owned and has been supplying to the food service industry for more than 20 years. Meris can supply fryers, hot and cold food display units, grills, toasters, stainless steel counters and refrigeration. They focus on quality equipment that can simply be wheeled into position and plugged in - allowing customers to generate profits from the outset.

ROLL HOME WITH A

Handy

DO YOUR CHIKO ROLL SALES NEED A HAND? BETWEEN AUGUST 1ST AND SEPTEMBER 9TH, WE’RE GIVING AWAY

THIS ESSENTIAL DRIVING ACCESSORY. ALL YOUR CUSTOMERS NEED TO DO IS BUY 2 CHIKO’S AND SEND US THE SERVING BAGS.

To make sure you’re ready to roll, contact your local SIMPLOT representative and order a full carton today. WA (08) 9412 8500, SA (08) 8422 2017, QLD (07) 3902 7000, NSW (02) 9741 2800, VIC & TAS (03) 9588 3200. PFD product code: 018008. Hands are limited to 200 per week during the promotion period.

CHIKO.COM.AU

SIM0067_UCB_Trade press_FA2.indd 1 10/06/2016 3:29 pm

Do I use the monthly promotional POS to its full potential? UCB provide you with a full POS pack each month, which has display material to help you promote in store. This helps you show customers the value of shopping in your store and due to the case deals, you can still achieve a great margin. Make sure your promotions are tied up.

Do I ask my Trade Partner Reps to help with displays and activations?Reps don’t just come into your store to sell you products. Trade Partner Reps are invested in helping you build your business through the UCB promotional program. UCB works closely with all Trade Partners, negotiating the best promotional pricing for our members and also with the field staff Reps that visit in store.

Talk to your Rep and I am sure that they will help you build displays, assist with promotional activation and deliverables. If you don’t have a Rep visit your store or you would like assistance, contact your local state contact or BMM (Business Manager Members) and they can organise for you.

Should I support the UCB preferred Trade Partners?UCB have specific Trade Partners who we negotiate promotional pricing as well as every day off invoice discounts. Are you working with these Trade Partners? Ask your UCB BMM to assist with organising a visit to find out. You could be missing out on off invoice discounts!

Should I participate in retailer incentives?It doesn’t matter what size your site is you can always participate in the retailer incentives. The saying goes “You got to be in it to win it!” Build your sales with small fun displays in off location positions. Ask your Trade Partners about additional stands which fit into small locations. Keep an eye out for UCB emails with all the information, to help you win!

Do I use the UCB website?The UCB website www.ucbstores.com.au has all the information at your fingertips. Planograms, UCB price files, Trade Partner Contacts and strategy information to help you with your business. Not computer website savvy or feel you don’t have the time? Do not worry a UCB BMM can assist you with an in store demonstration of the website. A spare 10 minutes to check vital information about your business is important!

Do I have a login and password to the UCB member’s only section?If not, email ([email protected]) or call Erin in our office on (02) 9899 4800 and she will send you one.

Do I read the emails that UCB send out?UCB send information emails regularly to help you keep on top of the ever-changing environment we work in. These emails are to advise you on promotions, incentives, product recalls and general information which is vital to run your business successfully.

Top tips from Belinda Jones!

ASK YOURSELF THESE QUESTIONS!

51Belinda’s Top Tips 51

UCB are here to assist you in getting the best out of the UCB promotional program but we can do so much more to assist you in your everyday business.

GIVE YOUR BUSINESS MANAGER MEMBERS A CALL:

Darren Baillie (QLD & Nth NSW)Phone: 0402 611 826Email: [email protected]

Belinda Jones (NSW, NT & WA)Phone: 0434 692 552Email: [email protected]

Jason Achterbosch (VIC, TAS, SA & Southern NSW)Phone: 0434 692 677Email: [email protected]

MONTHLY NEW RELEASESPRE SHIP PROGRAMReceive a perspex CDU when you sign up

RECEIVE 24 NEW RELEASETITLES OVER A 12-MONTH PERIOD

FULL SALE OR RETURNOld titles will be credited and removed onceper quarter by your Pacific Optics representative

25% GP MARGIN

OPT OUT AT ANYTIMECALL 1300 237 425 TO REGISTER

MONTHLY NEW RELEASE TITLES

METRO & REGIONAL APPROACH

MIN OF 2 CDUS PER ORDER SHIPPED

TO ORDER PLEASE CONTACT YOUR STATE MANAGER: QLD/NTH NSW John Papadakis 0404 499 792 [email protected]

NSW Brett Newland 0414 816 201 [email protected]/TAS Clive Serracino 0418 144 081 [email protected] Mick Brown 0417 454 816 [email protected]/NT David Fazio 0402 218 209 [email protected]

Sign UpSign Up

HA HA

Maria had just gotten married, and being a traditional Italian she was still a virgin. On her wedding night, staying at her Mother’s house, she was very nervous.

Her Mother reassured her; ‘Don’t worry, Maria, Tony’s a good man. Go upstairs and he’ll take care of you. Meanwhile, I’ll be making pasta.’

So, up she went. When she got upstairs, Tony took off his shirt and exposed his hairy chest. Maria ran downstairs to her Mother and says, ‘Mama, Mama, Tony’s got a big hairy chest.’‘Don’t worry, Maria,’ says the Mother, ‘all good men have hairy chests. Go upstairs. He’ll take good care of you.’

So, up she went again. When she got up in the bedroom, Tony took off his pants exposing his hairy legs. Again, Maria ran downstairs to her Mother. ‘Mama, Mama, Tony took off his pants and he’s got hairy legs!’ ‘Don’t worry! All good men have hairy legs. Tony’s a good man.

Go upstairs and he’ll take good care of you.’So, up she went again. When she got there, Tony took off his socks and on his left foot he was missing three toes. When Maria saw this, she ran downstairs. ‘Mama, Mama, Tony’s got a foot and a half!’

Her Mama said, ‘Stay here and stir the pasta.’

How to get to Heaven from Ireland (A true Story from an Irish Sunday School Teacher) I was testing children in my Dublin Sunday School Class, to see if they understood the concept of getting to heaven. I asked them, if I sold my house and my car, had a big garage sale, and gave all my money to the church, would that get me into heaven?’ ‘NO!’ the children answered. ‘If I cleaned the church every day, mowed the garden, and kept everything tidy, would that get me into heaven?’ Again, the answer was ‘NO!’ ‘If I gave sweets to all the children, and loved my husband, would that get me into heaven?’ Again, they all answered ‘NO!’ I was just bursting with pride for them. I continued, ‘Then how can I get into heaven?’ A little boy shouted out: ‘YUV GOTTA BE FOOKN’ DEAD.’

A Cab Driver picked up a Nun. She got into the cab, and noticed that the VERY handsome Cab Driver wouldn’t stop staring at her.

She asked him why he was staring. He replied “I have a question to ask, but I don’t want to offend you.”

She answered, “My son you cannot offend me when you are as old as I am and you have been a nun as long as I have, you get a chance to see and hear just about everything. I’m sure that there’s nothing you could say or ask that I would find offensive”.

“Well, I’ve always had a fantasy to have a Nun kiss me.”

“Well, let’s see what we can do about that: No 1. You have to be single and No 2. You must be catholic she responded.”

The Cab Driver was very excited, and said “yes I am single and Catholic.”

“OK” the Nun said “pull into the next alley..”

The Nun fulfilled his fantasy with a kiss that would make a hooker blush.

But when they got back to the road the Cab Driver started crying.

“My dear child” the Nun said “why are you crying?”

“Forgive me but I have sinned, I lied I must confess, I’m married and I am Jewish.”

The Nun said,” That’s OK. My name is Kevin and I am going to a costume party.”

A Lawyer is standing in a long line at the box office. Suddenly, he feels a pair of hands kneading his shoulders, back, and neck. The Lawyer turns around.

"What the hell do you think you're doing?"

"I'm a Chiropractor, and I'm just keeping in practice while I'm waiting in line."

"Well, I'm a lawyer, but you don't see me screwing the guy in front of me, do you?"

53Wazza’s Funnies 53

3m Premium BraidedCharge & Sync Cable

GO LONG

ORDER NOW • 1300 237 425 • [email protected]

55UCB Classifieds 55

55UCB Classifieds 55

UCB CLASSIFIEDS

If you want to place an ad, we need to receive it by the advertising deadline date below. Please send a photo (no less than 1mb in size) and a short description of what you’re selling, with your name, email address and contact phone

number, to Erin Walker at UCB. It must reach Erin by the deadline or your ad will not be published.

OCTOBER DEADLINES: August 15th, 2016 ([email protected])

UCB INformer August, 2016For Sale

Pols at Moore Café Carm’s Top Shop • Prime position on the D’Aguilar H/Way.• Trading 7 days• Community Postal Agency & Sub Newsagency• Ideal Husband/Wife Business.• Freehold or Business only• Stock, Fixtures & Fittings included• Genuine Enquires Only • Contact Lola (07) 5424 7233

• Woody Point General Store• Pivotal Position in Business/Tourist

District• Commercial Local Business

Zoning up to 3 Storeys (Subject to Council Approval)

• Income Producing Business • Stock, Fixtures, Fittings Included• Live in or Rent 2 Bedroom

Residence• Side Access to Car

Accommodation • Water Views Across to Bay to

Mountains• Offers over $1.2 Million • Phone John: (07) 3284 2095 /

0438 638 634

Waterfront Freehold with Shop and

Residence• Old fashioned General Store with the

Lot• Fuel, Licensed Bottle Shop, Produce,

Gas, Take Away, Groceries• Community Postal Agent, Origin Gas

Agent• Freehold – 4970 sqm• Residence attached – 3 bedrooms, 2

living rooms• On Summerland Way halfway

between Grafton & Casino

• No competition for 50 kilometres either way

• Trading 7 days• Stock, Fittings & Fixtures included• Good Growth Potential• Beautiful Rural setting in Small Village• Genuine Enquiries Only• POA• Contact Glenn or Desiree (02) 6661

9100

Whiporie General Store and Bottle Shop

• Independent Service Station with shop and residence

• Located 80km from the east coast of Bowen, Queensland

• Stock, fixtures & fittings included• Very busy mining town• Residence attached- 5 bedrooms fully

air conditioned• Prime position at the town entrance• 2 bay carport, 3 sheds• Undercover eatery• Fully air conditioned• 25000 litre fuel tanks• Contact Michael, 07 4785 5416.

Genuine enquiries only.

• Armadale Western Australia• 7500 litre fully serviced

maintained and calibrated tank with one pump dispenser

• $8800 plus transport costs (neg)

• Contact 0405 499 182 or 0422 124 343

LPG above ground tank and dispenser

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