GRUNDAD - IKEA

GRUNDAD AU

ENGLISHFor the IKEA appointed Authorized Service Centre, pleaserefer to www.IKEA.com and select your local store for phonenumbers and opening times.

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ContentsSafety information 4Conditions of Use 6Safety instructions 6Installation 8Electrical connection 9Product description 12Daily use 13Cooking table 15

Cookware guidance 16Care and cleaning 17Troubleshooting 17Technical data 19Energy efficiency 20Environmental concerns 20IKEA guarantee 20

Subject to change without notice.

Safety information

Before the installation and use of the appliance, carefully readthe supplied instructions. The manufacturer is not responsibleif an incorrect installation and use causes injuries anddamage. Always keep the instructions with the appliance forfuture reference.

Children and vulnerable people safety• This appliance can be used by children aged from 8 years

and above and persons with reduced physical, sensory ormental capabilities or lack of experience and knowledge ifthey have been given supervision or instruction concerningthe use of the appliance in a safe way and understand thehazards involved. Children of less than 8 years of age andpersons with very extensive and complex disabilities shall bekept away from the appliance unless continuouslysupervised.

• Children should be supervised to ensure that they do notplay with the appliance.

• Keep all packaging away from children and dispose of itappropriately.

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• WARNING: Keep children and pets away from the appliancewhen it operates or when it cools down. Accessible partsbecome hot during use.

• If the appliance has a child safety device, it should beactivated.

• Children shall not carry out cleaning and user maintenanceof the appliance without supervision.

General Safety• WARNING: The appliance and its accessible parts become

hot during use. Care should be taken to avoid touchingheating elements.

• Do not operate the appliance by means of an external timeror separate remote-control system.

• WARNING: Unattended cooking on a hob with fat or oil canbe dangerous and may result in fire.

• NEVER try to extinguish a fire with water, but switch off theappliance and then cover flame e.g. with a lid or a fireblanket.

• CAUTION: The cooking process has to be supervised. A shortterm cooking process has to be supervised continuously.

• WARNING: Danger of fire: Do not store items on the cookingsurfaces.

• Metallic objects such as knives, forks, spoons and lids shouldnot be placed on the hob surface since they can get hot.

• Do not use the appliance before installing it in the built-instructure.

• Disconnect the appliance from the electrical supply beforemaintenance.

• Do not use a steam cleaner to clean the appliance.• After use, switch off the hob element by its control and do

not rely on the pan detector.

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• If the glass ceramic surface / glass surface is cracked, switchoff the appliance and unplug it from the mains. In case theappliance is connected to the mains directly using junctionbox, remove the fuse to disconnect the appliance frompower supply. In either case contact the Authorised ServiceCentre.

• If the supply cord is damaged, it must be replaced by themanufacturer, the Authorised Service Centre or similarlyqualified persons in order to avoid a hazard.

• WARNING: Use only hob guards designed by themanufacturer of the cooking appliance or indicated by themanufacturer of the appliance in the instructions for use assuitable or hob guards incorporated in the appliance. Theuse of inappropriate guards can cause accidents.

Conditions of Use

This appliance is intended to be used inhousehold and similar applications such as:

• Farm houses

• By clients in serviced apartments, holidayapartments and other residential typeenvironments.

Safety instructions

Installation

Warning! The appliance must beinstalled by the authorisedinstaller.

Follow the Assembly instructionssupplied with the appliance.

• Remove all the packaging.• Do not install or use a damaged

appliance.• Keep the minimum distance from other

appliances and units.• Always take care when moving the

appliance as it is heavy. Always use safetygloves and enclosed footwear.

• Seal the cut surfaces with a sealant toprevent moisture from causing swelling.

• Protect the bottom of the appliance fromsteam and moisture.

• Do not install the appliance next to a dooror under a window. This prevents hotcookware from falling from the appliancewhen the door or the window is opened.

• Make sure that the space underneath thehob is sufficient for air circulation.

• The bottom of the appliance can get hot.If the appliance is installed above thedrawers, make sure to install a non-combustible separation panel under theappliances to prevent access to thebottom.

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Electrical Connection

Warning! Risk of fire and electricshock.

• All electrical connections should be madeby the authorised installer.

• The appliance must be earthed.• Before carrying out any operation make

sure that the appliance is disconnectedfrom the power supply.

• Make sure that the parameters on therating plate are compatible with theelectrical ratings of the mains powersupply.

• Make sure the appliance is installedcorrectly. Loose and incorrect electricitymains cable or plug (if applicable) canmake the terminal become too hot.

• Use the correct electricity mains cable.• Do not let the electricity mains cable

tangle.• Make sure that a shock protection is

installed.• Use the strain relief clamp on the cable.• Make sure the mains cable or plug (if

applicable) does not touch the hotappliance or hot cookware, when youconnect the appliance to the nearsockets.

• Do not use multi-plug adapters andextension cables.

• Make sure not to cause damage to themains plug (if applicable) or to the mainscable. Contact our Authorised ServiceCentre or an electrician to change adamaged mains cable.

• The shock protection of live and insulatedparts must be fastened in such a way thatit cannot be removed without tools.

• Connect the mains plug to the mainssocket only at the end of the installation.Make sure that there is access to themains plug after the installation.

• If the mains socket is loose, do notconnect the mains plug.

• Do not pull the mains cable to disconnectthe appliance. Always pull the mains plug.

• Use only correct isolation devices: lineprotecting cut-outs, fuses (screw type

fuses removed from the holder), earthleakage trips and contactors.

• The electrical installation must have anisolation device which lets you disconnectthe appliance from the mains at all poles.The isolation device must have a contactopening width of minimum 3 mm.

Use

Warning! Risk of injury, burnsand electric shock.

• Remove all the packaging, labelling andprotective film (if applicable) before firstuse.

• This appliance is for household (indoors)use only.

• Do not change the specification of thisappliance.

• Make sure that the ventilation openingsare not blocked.

• Do not let the appliance stay unattendedduring operation.

• Set the cooking zone to “off” after eachuse.

• Do not rely on the pan detector.• Do not put cutlery or saucepan lids on the

cooking zones. They can become hot.• Do not operate the appliance with wet

hands or when it has contact with water.• Do not use the appliance as a work

surface or as a storage surface.• If the surface of the appliance is cracked,

disconnect immediately the appliancefrom the power supply. This to prevent anelectrical shock.

• Users with a pacemaker must keep adistance of minimum 30 cm from theinduction cooking zones when theappliance is in operation.

• When you place food into hot oil, it maysplash.

Warning! Risk of fire andexplosion

• Fats and oil when heated can releaseflammable vapours. Keep flames orheated objects away from fats and oilswhen you cook with them.

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• The vapours that very hot oil releases cancause spontaneous combustion.

• Used oil, that can contain food remnants,can cause fire at a lower temperaturethan oil used for the first time.

• Do not put flammable products or itemsthat are wet with flammable products in,near or on the appliance.

Warning! Risk of damage to theappliance.

• Do not keep hot cookware on the controlpanel.

• Do not put a hot pan cover on the glasssurface of the hob.

• Do not let cookware boil dry.• Be careful not to let objects or cookware

fall on the appliance. The surface can bedamaged.

• Do not activate the cooking zones withempty cookware or without cookware.

• Do not put aluminium foil on theappliance.

• Cookware made of cast iron, aluminiumor with a damaged bottom can causescratches on the glass / glass ceramic.Always lift these objects up when youhave to move them on the cookingsurface.

• This appliance is for cooking purposesonly. It must not be used for otherpurposes, for example room heating.

Care and cleaning• Clean the appliance regularly to prevent

the deterioration of the surface material.• Switch off the appliance and let it cool

down before cleaning.

• Do not use water spray and steam toclean the appliance.

• Clean the appliance with a moist softcloth. Use only neutral detergents. Do notuse abrasive products, abrasive cleaningpads, solvents or metal objects.

Service• To repair the appliance contact the

Authorised Service Centre. Use originalspare parts only.

• Concerning the lamp(s) inside thisproduct and spare part lamps soldseparately: These lamps are intended towithstand extreme physical conditions inhousehold appliances, such astemperature, vibration, humidity, or areintended to signal information about theoperational status of the appliance. Theyare not intended to be used in otherapplications and are not suitable forhousehold room illumination.

Disposal

Warning! Risk of injury orsuffocation.

• Contact your municipal authority forinformation on how to discard theappliance correctly.

• Disconnect the appliance from the mainssupply.

• Cut off the mains electrical cable close tothe appliance and dispose of it.

Installation

Warning! Refer to Safetychapters.

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General information

min. 28 mm

max.R 5 mm

490±1

mm

560±1

mm

520 mm590 mm

min. 55 mm

min. 500 mm

min. 28 mm

min. 50 mm

min. 5 mm

Installation process must followthe laws, ordinances, directivesand standards (electrical safetyrules and regulations, properrecycling in accordance with theregulations, etc.) in force in thecountry of use!

• For further information on the installationrefer to the Assembly Instruction.

• If there is no oven beneath the hob,install a separation panel under theappliance according to the AssemblyInstruction.

• Do not use silicon sealant between theappliance and the worktop.

Electrical connection


Warning! All electricalconnections must be made by anauthorised installer.

Electrical connection• Before connecting, check if the nominal

voltage of the appliance, provided on therating plate, corresponds to the availablesupply voltage. The rating plate is locatedon the lower casing of the hob.

• Follow the connection diagram (it islocated on the underneath surface of thecasing of the hob).

• Use only original spare parts provided byspare parts service.

• The appliance is not provided with amains cable. Buy the right one from aspecialized dealer. Single phase or two-phase connection requires a mains cableof minimum 70°C temperature stability.Cable needs mandatory end sleeves.According to IEC regulations use for one-phase connection: mains cable 3 x 4mm²and for two-phase connection: mains

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cable 4 x 2.5mm². Please respect specificnational regulations in the first priority.

• You must have the means fordisconnection incorporated in the fixedwiring.

• You must have the connection and theconnecting links carried out as shown inthe connection diagram.

• The earth lead is connected to terminaland must be longer than leads carryingelectric current.

• Secure the connecting cable with cableclips or clamps.

Connection diagram

220V-240V 1N

220V-240V

N PEL

400V 2N

220V-240V

220V-240V

NL1 L2 PE

Insert the shunts between the screws as shown.

Main power connection 1-phase



L N L1 L2 L3 N L L N N

Wiring colours: Wiring colours: Wiring colours:Yellow / green Yellow / green Yellow / green

N Blue N Blue N BlueL Black or brown L1 Black N Blue L2 Brown L Black L Brown

Insert the shunts between the screws as shown.

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Main power connection 1-phase Main power connection 2-phase

L N L1 L2 L3 N

Wiring colours: Wiring colours:Yellow / green Yellow / green

N Blue N BlueL Black or brown L1 Black L2 Brown

Tighten the terminal screwssecurely!

Once you connect the hob to the mains,check if all the cooking zones are ready touse. Place a pot with some water on acooking zone and set the power setting foreach zone to the maximum level for a shorttime.

If or symbol comes onthe display after you switch onthe hob for the first time, refer to"Troubleshooting".

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Product description

Cooking surface layout

3

5 1

24

1 Single cooking zone (180 mm) 1800 W


3 Control panel



Control panel layout

1 32 4 5

1 To switch the hob on or off.

2 To activate and deactivate Lock / ChildLock / Cleaning mode.

3 To select the cooking zone.

4 Power setting display: , - .

5 / To increase or decrease the heatsettings.

Power setting displays

Display DescriptionThe cooking zone is deactivated.

- The cooking zone operates.

+ digit There is a malfunction. Refer to "Troubleshooting".

A cooking zone is still hot (residual heat).

Lock / Child Lock / Cleaning mode operates.

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Display DescriptionIncorrect or too small cookware or no cookware on the cooking zone.

Automatic Switch Off operates.

Residual heat indicator

Warning! There is a risk ofburns from residual heat.

The indicators show the level of the residualheat for the cooking zones you are currentlyusing. The indicators may also come on for

the neighbouring cooking zones even if youare not using them.

The induction cooking zones produce theheat necessary for the cooking processdirectly in the bottom of the cookware. Theglass ceramic is heated by the heat of thecookware.

Daily use

Switching on / off

Touch for 1 second to switch theappliance on / off.

Automatic Switch OffThe function switches off the applianceautomatically if:

• all cooking zones are deactivated.• you do not set the power setting after

switching on the appliance.• you cover any symbol with an object (a

pan, a cloth, etc.) for longer than approx.10 seconds.

• you do not deactivate a cooking zoneafter a certain time, or you do not modifythe power setting, or if overheatingoccurs (e.g. when a pan boils dry). Thesymbol lights up. Before using again,you must set the cooking zone to .

Power setting Automatic switch offafter

- 6 hours

- 5 hours

4 hours

Power setting Automatic switch offafter

- 1.5 hours

If cookware that is not suitable isused, lights up on the displayand after 2 minutes the indicatorfor the cooking zone deactivates.

Adjusting the power settingTo set the cooking zone touch the sensorfield related to this zone. The displayhighlights the heat setting indication ( ).

Touch to increase the heat setting.

Touch to decrease the heat setting.

Touch and at the same time todeactivate the cooking zone.

Lock / Cleaning modeYou can lock the control panel and keep thecooking zones operating. It prevents anaccidental change of the power setting.

Use the function to clean thesurface of the hob during thecooking session, if needed.

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First set the power setting.

To start the function touch . The symbol comes on for 4 seconds.

To stop the function touch . The powersetting that you set before comes on.

When you switch off the appliance, you alsostop this function.

Child LockThis function prevents an accidentaloperation of the appliance.

To activate the function:• Switch on the appliance with . Do not

set the power settings.• Touch for 4 seconds. The symbol

comes on.• Switch off the appliance with .

To deactivate the function:• Switch on the appliance with . Do not

set the power settings. Touch for 4seconds. The symbol comes on.

• Switch off the appliance with .

To override the function for only one cookingtime:• Switch on the appliance with . The

symbol comes on.• Touch for 4 seconds. Set the power

setting in 10 seconds. You can operate theappliance.

• When you switch off the appliance with, the function operates again.

OffSound Control (Deactivation andactivation of the sounds)Originally the sounds of the appliance areactivated.

Activating and deactivating the sounds:

1. Switch off the appliance.2. Touch for 3 seconds. The display

comes on and goes out.

3. Touch for 3 seconds. On the left frontzone display comes on and on theright front zone display or comeson.

4. Touch of the rear right zone tochoose one of the following:• on the right front zone display -

the sounds are off.• on the right front zone display -

the sounds are on.To confirm your selection wait for 10 secondsuntil the appliance switches offautomatically.

When the function is set to you can hearthe sounds only when:• you touch .• you put something on the control panel.

If there is a problem withelectrical supply and theappliance switches off it does notkeep previous settings.

Power exchange functionIf multiple zones are active and theconsumed power exceeds the limitation ofthe power supply, this function divides theavailable power between all cooking zones.The hob controls heat settings to protect thefuses of the house installation.

• Cooking zones are grouped according tothe location and number of the phases inthe hob. Each phase has a maximumelectricity loading. If the hob reaches thelimit of maximum available power withinone phase, the power of the cookingzones will be automatically reduced.

• The heat setting of the cooking zoneselected last is always prioritised. Theremaining power will be divided betweenthe previously activated cooking zones inreverse order of selection.

• The heat setting display of the reducedzones changes between the initiallyselected heat setting and the reducedheat setting.

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• Wait until the display stops flashing orreduce the heat setting of the cookingzone selected last. The cooking zones willcontinue operating with the reduced heatsetting. Change the heat settings of thecooking zones manually, if necessary.

Refer to the illustration for possiblecombinations in which power can bedistributed among the cooking zones.

Cooking table

Heat setting Use to: Time(min)

Hints

1 Keep cooked food warm. as nec‐essary

Put a lid on the cookware.

1 - 2 Hollandaise sauce, melt: butter,chocolate, gelatine.

5 - 25 Mix from time to time.

1 - 2 Solidify: fluffy omelettes, bakedeggs.

10 - 40 Cook with a lid on.

2 - 3 Simmer rice and milkbaseddishes, heat up ready-cookedmeals.

25 - 50 Add at least twice as much liq‐uid as rice, mix milk disheshalfway through the proce‐dure.

3 - 4 Steam vegetables, fish, meat. 20 - 45 Add a couple of tablespoons ofliquid.

4 - 5 Steam potatoes. 20 - 60 Use max. ¼ l of water for 750 gof potatoes.

4 - 5 Cook larger quantities of food,stews and soups.

60 - 150 Up to 3 l of liquid plus ingredi‐ents.

6 - 7 Gentle fry: escalope, veal cor‐don bleu, cutlets, rissoles, saus‐ages, liver, roux, eggs, pan‐cakes, doughnuts.

as nec‐essary

Turn halfway through.

7 - 8 Heavy fry, hash browns, loinsteaks, steaks.

5 - 15 Turn halfway through.

9 Boil water, cook pasta, sear meat (goulash, pot roast), deep-fry chips.

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The data in the table is forguidance only.

Cookware guidance


What pots to useOnly use cookware which is suitable forinduction hobs. The cookware must be madeof a ferromagnetic material, such as:

• cast iron;• enamelled steel;• carbon steel;• stainless steel (most types);• aluminium with ferromagnetic coating or

a ferromagnetic plate.To determine if a pot or pan is suitable,check for the symbol (usually stamped onthe bottom of the cookware). You can alsohold a magnet to the bottom. If it clings tothe underside, the cookware will work on theinduction hob.

To ensure optimum efficiency, always usepots and pans with a flat bottom thatdistributes the heat evenly. If the bottom isuneven, this will affect power and heatconduction.

How to useMinimum diameter of pot / pan base forthe different cooking areas

To ensure that the hob operates properly,the cookware must have a suitable minimumdiameter as well as cover one or more of thereference points indicated on the surface ofthe hob.

Always use the cooking zone that bestcorresponds to the diameter of the bottomof the cookware.

Cooking zone Cookware diame‐ter [mm]

Left rear 125 - 145

Left front 145 - 180

Right rear 145 - 180

Right front 125 - 145

Empty or thin-based pots / pansDo not use empty pots / pans or cookwarewith thin bases on the hob as it will not beable to monitor the temperature, or will turnoff automatically if the temperature is toohigh. This may result in the damage of thecookware or the hob surface. If such asituation occurs, do not touch anything andwait for all components to cool down.

If an error message appears, refer to"Troubleshooting".

Hints / tipsNoises during cooking

When a cooking zone is active, it may humbriefly. This is characteristic of all ceramicglass cooking zones and does not impaireither the function or the life of theappliance. The noise depends on thecookware used. If it causes considerabledisturbance, it might help to change thecookware.

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Care and cleaning

General information

Warning! Switch off the applianceand let it cool down before youclean it.

Warning! For safety reasons, donot clean the appliance withsteam blasters or high-pressurecleaners.

Warning! Sharp objects andabrasive cleaning agents willdamage the appliance. Clean theappliance and remove theresidues with water and dish soapafter each use. Remove also theremnants of the cleaning agents.

Scratches or dark stains on theglass ceramic that cannot beremoved do not affect thefunctioning of the appliance.

Removing the residues and stubbornresiduesFood containing sugar, plastics, or tin foilresidues should be removed at once. Ascraper is the best tool for cleaning the glasssurface. It is not supplied with the appliance.Place a scraper on the hob surface at anangle and remove residues by sliding theblade over the surface. Clean the applianceusing a damp cloth and some dish soap.Finally, wipe the glass surface dry with aclean cloth.

Limescale rings, water rings, fat splashes, orshiny metallic discolourations should beremoved after the appliance has cooleddown. Use only a specialised cleaner forglass ceramic or stainless steel.

Troubleshooting


What to do if...

Problem Possible cause RemedyYou cannot switch on the ap‐pliance or operate it.

The hob is not connected toan electrical supply or it isconnected incorrectly.

Check if the hob is correctlyconnected to the electricalsupply. Refer to the connec‐tion diagram.

The fuse is blown. Make sure that the fuse isthe cause of the malfunction.If the fuse is blown again andagain, contact an authorisedinstaller.

You did not set the powersetting in less than 10 sec‐onds.

Switch on the hob again andset the power setting in lessthan 10 seconds.

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Problem Possible cause Remedy You touched 2 or more sym‐

bols at the same time.Touch only one symbol at atime.

There is water or fat stainson the control panel.

Clean the control panel andwait for a few seconds beforeactivating again.

An acoustic signal soundsand the hob switches off.An acoustic signal soundswhen the hob is switched off.

You put something on one ormore symbols on the controlpanel.

Remove the object from thesymbols.

The appliance switches off. You put something on thesymbol .

Remove the object from thesymbols.

Residual heat indicator doesnot come on.

The zone is not hot becauseit operated only for a shorttime.

If the zone operated suffi‐ciently long to be hot, speakto the After Sales Service.

The power setting changesbetween two levels.

Power exchange function op‐erates.

Refer to "Daily use".

The symbols become hot. The cookware is too large oryou put it too near to thecontrols.

Put large cookware on therear zones, if possible.

There is no signal when youtouch a symbol on the con‐trol panel.

The signals are deactivated. Activate the signals.Refer to "Daily use" > "Off‐Sound Control".

comes on. Automatic Switch Off oper‐ates.

Switch off the hob and switchit on again.

comes on. Child Lock or Lock operates. Refer to "Daily use".

and a number come on. There is an error in the hob. Disconnect the hob from theelectrical supply for sometime. Disconnect the fusefrom the electrical system ofthe house. Connect it again.If comes on again, speakto an authorised installer.

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Problem Possible cause Remedy

comes on. There is an error in the hobbecause a pot boiled dry. Au‐tomatic Switch Off and theoverheating protection forthe zones operate.

Switch off the hob. Removethe hot cookware. After ap‐proximately 30 seconds, acti‐vate the zone again. If thecookware was the problem,the error message goes out.Residual heat indicator canstay on. Let the cookware be‐come sufficiently cool. Checkif your cookware is compati‐ble with the hob.Refer to "Cookware guid‐ance".

If there is a fault, try to resolve it by followingthe troubleshooting guidelines. If theproblem cannot be resolved, contact yourIKEA store or the After Sales Service. You canfind a full list of IKEA appointed contacts atthe end of this user manual.

If you operated the appliancewrongly, or the installation wasnot carried out by an authorisedinstaller, the visit from the AfterSales Service technician or dealermay not take place free of charge,even during the warranty period.

Technical data

Rating Plate

PQ

M

21552

000.000.00

Country of origin

© Inter IKEA Systems B.V. 1999

DGT230 V

Model 00000000

PNC 000 000 000 00 S No .................... 220V-240V AC 50-60 Hz

Typ 60 GAD DC AU 6.0kW

IKEA of Sweden ABSE - 343 81 Älmhult

The graphic above serves to represent therating plate of the appliance. The actualrating plate is located on the bottom of thecasing. The serial number is specific to eachproduct.

Dear Customer, keep the additional ratingplate with the user manual. This will allow us

to assist you better by identifying preciselyyour hob, in case you need our assistance inthe future. Thank you for your help!

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Energy efficiency

Product information

Model identification GRUNDAD304-672-85

Type of hob Built-In Hob

Number of cooking zones 4

Heating technology Induction

Diameter of circular cooking zones (Ø) Left frontLeft rear

Right frontRight rear

18.0 cm14.5 cm14.5 cm18.0 cm

Energy consumption per cooking zone (EC electriccooking)

Left frontLeft rear

Right frontRight rear

183.8 Wh / kg180.1 Wh / kg181.0 Wh / kg183.8 Wh / kg

Energy consumption of the hob (EC electric hob) 182.2 Wh / kg

Energy savingYou can save energy during everydaycooking if you follow below hints.

• When you heat up water, use only theamount you need.

• If it is possible, always put the lids on thecookware.

• Before you activate the cooking zone putthe cookware on it.

• Put the smaller cookware on the smallercooking zones.

• Put the cookware directly in the centre ofthe cooking zone.

• Use the residual heat to keep the foodwarm or to melt it.

Environmental concerns

Recycle materials with the symbol . Putthe packaging in relevant containers torecycle it. Help protect the environment andhuman health by recycling waste of electricaland electronic appliances. Do not dispose of

appliances marked with the symbol withthe household waste. Return the product toyour local recycling facility or contact yourmunicipal office.

IKEA guarantee

How long is the IKEA guarantee valid?

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This guarantee is valid for 5 years from theoriginal date of purchase of your applianceat IKEA Pty Ltd, ABN 84006270757 or atCebas Pty Ltd, ABN 15 009 156 003 (BothTrading as IKEA). The original sales receipt isrequired as proof of purchase. If servicework is carried out under guarantee, this willnot extend the guarantee period for theappliance.

Who will execute the service?

IKEA service provider will provide the servicethrough its own service operations orauthorized service partner network. ContactIKEA for further information.

If you encounter any trouble with theappliance and wish to register a service callor make a claim, please refer to www.ikea.com.au for your local store aftersales customer service center phonenumber, online email and opening times.

The principal address and contact details inAustralia are:

For Queensland, New South Wales, andVictorian customers please contact:

IKEA Pty Ltd

IKEA Pty LtdIKEA Service OfficeL1 Clock Tower, 630 Princes HighwayTempe, NSW 2044

Contact - IKEA Customer Service atwww.IKEA.com.au

For Western Australian and South Australiancustomers please contact:

Cebas Pty Ltd

8c Sunray Drive, Innaloo WA 6018Australia

Contact - IKEA Customer Service atwww.IKEA.com.au

What does this guarantee cover?

The guarantee covers faults of the appliance,which have been caused by faultyconstruction or material faults from the dateof purchase from IKEA. This guarantee ap‐plies to domestic use only. The productshave been designed and tested for domesticpurposes only and this guarantee does notcover damage arising from use of theProduct in a commercial environment.

The exceptions are specified under theheadline "What is not covered under thisguarantee?" Within the guarantee period,the costs to remedy the fault e.g. repairs,parts, labour and travel will be covered,provided that the appliance is accessible forrepair without special expenditure. Replacedparts become the property of IKEA.

The guarantee exists only if the appliancecomplies and is installed in accordance with:• The technical specifications.• The Assembly Instructions and user

manual Safety Information.

IKEA's guarantee is subject to AustralianConsumer Law - see Schedule 2 toCompetition and Consumer Act, 2010. Thisguarantee is in addition to (and does notexclude, restrict or modify in any way) anynon-excludable statutory warranties inAustralia.

What will IKEA do to correct the problem?

IKEA appointed service provider will examinethe product and decide, at its sole discretion,if it is covered under this guarantee. Theywill notify you as to whether your claim iscovered under this guarantee. If your claimis approved, the IKEA service provider or itsauthorized service partner, will then, at itssole discretion, either repair the defectiveproduct or replace it with the same or acomparable product.

What is not covered under thisguarantee?

• Normal wear and tear.• Deliberate or negligent damage, damage

caused by failure to observe operatinginstructions, incorrect installation or byconnection to the wrong voltage, damage

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caused by chemical or electro-chemicalreaction, rust, corrosion or water damageincluding but not limited to damagecaused by excessive lime in the watersupply, damage caused by abnormalenvironmental conditions.

• Consumable parts including batteries andlamps.

• Non-functional and decorative partswhich do not affect normal use of the ap‐pliance, including any scratches and pos‐sible colour differences.

• Accidental damage caused by foreignobjects including insect or vermininfestation or substances and cleaning orunblocking of filters, drainage systems orsoap drawers.

• Damage to the following parts: ceramicglass, accessories, crockery and cutlerybaskets, feed and drainage pipes, seals,lamps and lamp covers, screens, knobs,casings and parts of casings. Unless suchdamages can be proved to have beencaused by production faults.

• Cases where no fault could be found dur‐ing a technician's visit.

• Repairs not carried out by our appointedservice providers and/or an authorizedservice contractual partner or where non-original parts have been used.

• Repairs caused by installation which isfaulty or not according to specification.

• The use of the appliance in a non-domes‐tic environment i.e. professional use.

• Transportation damages. If a customertransports the product to their home orother address, IKEA is not liable for anydamage that may occur during transport.However, if IKEA delivers the product tothe customer's delivery address, thendamage to the product that occurs duringthis delivery will be covered by this guar‐antee.

• Cost for carrying out the initial installationof the IKEA appliance. However, if an IKEAservice provider or its authorized servicepartner repairs or replaces the applianceunder the terms of this guarantee, theservice provider or its authorized servicepartner will re-install the repaired

appliance or install the replacement, ifnecessary.

• The appliance's serial number or warrantyseal has been removed or defaced.

How country law applies

Our goods come with guarantees thatcannot be excluded under the AustralianConsumer Law (ACL). You are entitled to areplacement or refund for a major failureand compensation for any other reasonablyforeseeable loss or damage.

You are also entitled to have the goodsrepaired or replaced if the goods fail to be ofacceptable quality and the failure does notamount to a major failure.

This guarantee is not intended in any way tolimit or exclude such rights and remediesthat you may have under law.

You can find out more information about theAustralian Consumer Law on the ACCCwebsite: www.accc.gov.au

Area of validity

This IKEA guarantee applies only to productspurchased and installed in AUSTRALIA .

What you must do to make a claim underthe guarantee:

To make a claim under the guaranteecontact IKEA after sales customer servicecenter at the above address, the IKEAcatalogue or refer to www.ikea.com.au foryour local store customer service phonenumber, online email and opening times.Please describe the problem that you arefacing with the appliance in detail along withyour product article number (8 digit code)and date of purchase at the time of callregistration.

Please do not hesitate to contact thededicated after sales customer servicecenter for IKEA appliances to:

1. Make a service request under this guar‐antee;

2. Ask for clarification on installation of theIKEA appliance in the dedicated IKEAkitchen furniture.

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3. Ask for clarification on user manual con‐tents and specifications of the IKEA ap‐pliance.

To ensure that we provide you with the bestassistance, please read carefully the As‐sembly Instructions and/or the User Manualsection of this booklet before contacting us.

How to reach us if you need our service

The IKEA after sales customer service centrewill assist you on the phone with basictrouble shooting for your appliance at thetime of service call request. Please refer tothe IKEA catalogue or www.ikea.com.au andselect your local store for local store phonenumbers and opening times.

Please describe the problem thatyou are facing with the appliancein detail along with your productarticle number ( 8 digit code ), theSerial Number (8 digit code thatcan be found on the rating plate)and date of purchase at the timeof call registration.

SAVE THE SALES RECEIPT! Kindlykeep all these details and originalinvoice of purchase handy duringthe service technician's visit toenable him to carry out the job.It is your proof of purchase andrequired for the guarantee toapply. Note that the receiptreports also the IKEA article nameand number (8 digit code) foreach of the appliances you havepurchased.

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GRUNDAD - IKEA

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