cytric Mobile: user manual - Rex Travel

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CONFIDENTIAL & RESTRICTED

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User Manual

cytric Mobile

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cytric Mobile: user manual

1. Overview

2. Controlling features with cytric TMS

3. Configuring the app via AppConfig (MDM)

4. Trips

5. Booking

6. Tasks

7. Expense

8. More

9. Accessibility

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What’s new

➢ Expense users will be able to manage their expenses right from the mobile app. Just tap on the 'Your statements' button from within 'Expense' tab and start managing your expenses. [55]

➢ Expense approvers will have access to the statement's PDF report before approving or rejecting. [44]

➢ Refined the way the app notifies you about inability to cancel your booking in case you tried to remove a trip request with related bookings. Now, it's far more prominent that there was a problem with the cancellation, which will help you to avoid extra charges. [30 edited;31]

➢ Slide 5 is edited (the screenshot for SmartTrip was removed and a normal booking flow was added)

You can’t wait? Just try out the new features:

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cytric Mobile brings most important features from cytric OBT to your mobile device. It allows you to view your itinerary wherever you are, approve trip requests and expense statements, scan receipts for expense reporting and even book your whole trip.

This manual will help you getting started with cytric Mobile and explain how to easily organize in your everyday travel life.

Important note: The screens in this guide have been created using an iOS version of cytric Mobile. They will not exactly match the screens in the Android app. However, the features are the same and you should get a good intuition which features are included and where to find them.

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Overview

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In order to make your trip information available offline (e.g. while having your phone switched to airplane mode) as well as work efficiently cytric Mobile needs to cache information on the device. This includes data about your cytric User Profile, trips, approvals and trip requests as well as scanned receipts. Additionally, for improved usability and convenience cytric Mobile may store your credentials.

Any cached information is stored using state-of-the-art techniques provided by the corresponding operating systems. It is discarded when logging out of the app.

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Overviewcytric Mobile caches your trip data on your device

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Please log in with the credentials (PIN and Security Code) that you can find in your cytric User Profile. The help icon next to the PIN input field provides you with step-by-step instruction how to access your credentials.

If your system does not allow to access your cytric Mobile credentials or the login does not work please make sure the cytric Mobile app has been enabled with your cytric system and your corporate device allows to connect to it. When in doubt, contact your Travel Manager

Important note: If you have used cytric Mobile Companion before you will notice that logging-in with any other credentials (e.g. with last name and system URL) is not possible anymore.

You can also generate new credentials if your old ones expired.

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OverviewLogin

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Sometimes it can become necessary to renew your login credentials (e.g. because they are about to expire or have expired already). cytric Mobile allows you to re-generate login credentials. You can access the credential generation screen either from the login screen (when being logged out) or in settings in the More section.

In order to create new credentials you will be asked to enter your old ones. Once the generation is completed you will receive an confirmation e-mail.

Please note that you cannot choose a PIN or Security Code. Both are generated by cytric and stored in your profile.

Make sure you are able to access cytric before generating new credentials!

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OverviewGenerating new credentials

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Your travel manager may configure a welcome message that is displayed every time you log in. It can also contain useful links.

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OverviewWelcome Message

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The app navigation consists of 4 main items that are displayed depending on the users rights:

-Trips shows your current itinerary and allows you to perform trip-related actions

-Tasks combine your pending trip approval and expense statement approvals

-Receipts contains a list of scanned receipts and enables you to scan further ones

-More is the place that aggregates miscellaneous features as well as app settings

Users without approval rights won’t see the "Tasks" item in their app and users from system without Expense won’t see the "Receipts" item.

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OverviewNavigation

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Push notifications help you staying informed even if you don’t use the app. They tell you about

- New bookings, booking changes and cancelations

- New, approved, rejected or withdrawn approvals

- Flight changes, delays and cancelations as well as gate changes

and will be enhanced with an increasing number of helpful events during the evolution of cytric Mobile.

Important note: Flight notifications need to be explicitly enabled in app settings.

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OverviewPush notifications inform you whenever something happens

Older messages can be reviewed in the push notification history.

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cytric Mobile brings crucial cytric OBT features to your mobile device. Having cytric OBT as a backend gives travel managers the ability to control the availability of features in cytric Mobile. This could include the appearance (such as a logo) as well as features including booking, trip requests, expense, receipt recognition, approvals, maps, smart hotels, booking change and cancelation, weather, duty of care and other.

If you see a feature in this manual that is not available in your app it is likely that is has been disabled in TMS or your cytric user role does not include the rights to access it.

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Controlling features with cytric TMS

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cytric Mobile understands the AppConfig standard (for more information, see http://appconfig.org/) that can be used to

configure the app using your company’s MDM/EMM (Mobile Device Management / Enterprise Mobility Management)

solution. If your company offers managed devices you can use AppConfig for cytric Mobile configuration options. This helps

customizing cytric Mobile to your specific needs, whether it is skinning or enabling Single Sign-On (SSO).

On iOS, you can use AppConfig to set an accentcolor and backgroundcolor according to your company’s CI. Android

supports setting a styleset accordingly.

Both, iOS and Android, can be configured with a saml_url that uses cytric’s SAMLv2 authentication flow to log in users with

your IDP.

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Configuring the app via AppConfig (MDM)

http://appconfig.org/

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Configuring the app via AppConfig (MDM)

AppConfig provides also the ability to control settings located on Settings screen.

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The itinerary is shown chronologically with the next event at the top. This active card is determined based on the system time of your phone.

It allows travelers to view most important information and to perform quick actions that are associated with a traveler’s current situation.

Most segments are split into 2 parts to better reflect traveler needs:- Hotel check-in and check-out- Car pick-up and return- Flight outbound and inbound- Rail outbound and inbound- myDriver

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TripsEvent cards: An overview of your upcoming segments

Closest upcoming segment

Active card with image and important information

Quick actions to assist in current situation

Subsequent segments are shown in chronologically order grouped by date. They are “collapsed” and reveal information after tapping on them.

Current active navigation item

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Trips

Easy access to the Booking and airline reference codes on flight details screen. Both codes have copy to clipboard option

Detail view of a booking

Booking code and car vendor confirmation number are available in car details. Both codes have copy to clipboard option

Easy access to the Booking and hotel reference codes on hotel details screen. Both codes have copy to clipboard option

Rail Confirmation number is available in the details.

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_ You can check Collection Reference number for each rail segment on details screen. The number is clickable (copy to clipboard).

TripsRail Bookings with Collection Reference number

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_ After you have displayed your Renfe booking with mobile ticket, you can store it in your Apple Wallet on iOS devices.

TripsRenfe Rail Bookings with QR code added to Wallet

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Tapping on any card (either active or collapsed) will show more details about the segment and

may also offer additional actions such as trip changes or cancelations.

You can also access quick actions from the detail view. For example you can check-in to your flight

or view the QR code for your rail ticket. Depending on the available options a link for

cancelation is shown.

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TripsDetail view of an action card

Tapping on the info icon on the top right reveals further details about the current segment.

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_ Change booking is controlled by TMS Service Activation rule and when it is enabled will be shown as additional menu item in the 'Manage' menu.

TripsChanging one or more segments of a trip

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Tapping on Change options will allow you to select which

segment to be changed

The change process is doing outside the app,

directly in cytric

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Non changeable segments part of a trip with changeable

segments, will be displayed in grey with inactive Change

button.

TripsChanging one or more segments of a trip

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If the whole trip has non changeable segments or the

trip has only one segment which is non changeable, the Change options item

will not be available in Manage menu.

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A tap on the manage/cancel button in the detail view of a segments opens the trip cancelation.

You can abort trip cancelation by closing the dialog.

Cancellation option is controlled by TMS System Activation rule.

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TripsCanceling one or more segments of a trip

cytric Mobile retrieves all cancelable segments from cytric OBT and allows you to select which reservations to cancel.

Hit ‘cancel selected’ to proceed with the cancelation.

Before any submission cytric Mobile will ask you to confirm your selections.

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_ If the user cancelled all reservations of a particular trip and there is a related trip request, the app will show a screen hinting the user to remove the related trip request.

TripsWe'll hint you if you cancel your trip and there is a related cTW request

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The user is able to skip the removal or to keep the trip request.

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The timeline view allows you also to access your bookings aggregated to trips (“My trips”) as well as trip requests with the selector on the top.

The expanded sub-menu contains both items. Trip requests may be hidden if a user hasn’t any.

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TripsFurther navigation options from the trips overview screen

Using the “book” button you can add new segments or even whole trips.

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_ Trips overview screen displays the booking segments part of the trip.

_ More information about trip details can be found if you tap on Reservation details button on the right corner at the top of the screen:

• Useful information like if changes are possible (cancellation, booking data);

• Approval status (pending, approved, rejected)

• cytric Internal trip id (this id is stored for each completed trip in cytric and it is different per each trip)

• Approver’s name and email

• Traveler Information: name, email and phone number (if available)

• Travel Agency Info: booking code of each segment included in the trip

TripsTrips overview

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_ Related cytric Travel Wizzardrequests are shown in Trip overview screen (if there are any), just like in the Trip request screen, where we display the related booking.

TripsTrips overview – display of a related cytric Travel Wizzard request

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Trips

It is especially helpful if you

need to remember a detail

about the specific trip / segment.

Notes are private and unable to

be seen by other travelers, even

if you share your trip by e-mail.

Add a note to your trip before traveling or during your stay

Switch to My trips

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Trips

You are able to control which

one to delete or just mark as

done.

Added note can be marked as done or completely deleted

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If your company uses trip requests (cTW) in cytric these can be reached from the trips view

in your cytric Mobile app. They’re ordered chronologically by the period they’re planned.

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TripsTrip requests are aggregated in a separate list showing their approval status

Tapping on any entry opens the details view that shows more information about your trip request.

Tapping on the info icon on the top right reveals further details about the current segment.

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_ Remove button will appear if ‘Cancel Bookings and cTW Requests‘ is enabled in TMS Service Activation rule.

_ For related Offline Bookings, it also needs to be allowed ‘Cancelation of Offline Bookings’ in Acquire Offline Bookings settings menu.

_ The user is able to remove cTW Request and if there is a related booking, both will be removed/cancelled at the same time.

TripsRemove cytric Travel Wizzard Request and cancel the related online booking.

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_ If the related booking or part of the trip is non cancelable, the request will be removed but the non cancelable booking will remain.

_ A red hint screen will appear to warn the customer that part of the bookings are not canceled due to cancellation policy and need to check them.

TripsRemove cytric Travel Wizzard Request and cancel the related online booking.

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Mobile app supports myDriver, MyCab, GroundScope, Blacklane and FlygTaxi car. We have added two new transfers to the FlygTaxi group: FlygBussarna and ArlandaExpress.

Talixo is also already supported.

TripsTransfers: Arlanda Express, Flygbussarna and Talixo

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Offline booking assistance is available via Manage button in each Segment Details and Trip Overview, whenever these two conditions are fulfilled:

• a defined contact in TMS/Mobile Administration/Contact information with the description: cytricmobile:bookingassistance

• and that contact has an e-mail address;

TripsOffline Booking Assistance – submit a change request to your travel arranger via email

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_ The flow is controlled by a two-level activation process. First, the Smart hotel service has to be activated in TMS/Mobile Administration/Service Activation. Second, the user should open the cytricMobile app and activate the Smart hotel settings item (More/Settings).

_ Once enabled, all user's hotel bookings are submitted. On every trips update, we submit the hotel bookings again as well as check whether Smarthotel recognized some of them. If that's the case, we place Smarthotel logo to the Hotel's card and Hotel details. Once placed, the logo is never removed, even if the Smarthotel setting is OFF.

_ If Smarthotel setting is changed from ON to OFF, the app stops submitting hotels.

_ On logout, the app delete from its database the smart hotels, which means that if the user logs in again, he/she won't see the Smarthotel logo.

TripsSmarthotel - it's a 3rd-party integration for automatic hotel check-in and check-out

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_ Smarthotel notifications are presented in More/Notifications/Reminders chat

_ They are interactive, tapping on Check-in or Check-out buttons will open WebView (internal).

_ When a Smarthotel push notification is received and the user taps on it, the app should open the More/Notifications/ Reminders chat.

_ When you login, Reminders chat is created with last 20 Smarthotel reminders

_ If there are no Smarthotel reminders, chat is not created

_ If there are more than 20 and the user goes to the top of the screen, 20 more are requested

_ Here are the three types of reminders:• Check-in reminder• Check-out reminder• Check-out early reminder

TripsSmarthotel – notifications for automatic check-in and check-out

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_ cytric Mobile provides booking options that are controlled by cytric TMS Service Activation rule. You can start a booking flow from the itinerary view by tapping on the ‘Book’ button on the top right. Depending on the booking options that are supported by your system you are asked which booking flow to start.

_ cytric Mobile provides the capability to all booking options:Flight; Flight&Train; Rail; Thalys Rail; Eurostar; Renfe; Deutsche Bahn BIBE; Swiss Rail SBB; Hotel; Hire car; Car transfer and Car pool

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BookingBook a flight, rail, hotel, car, transfer or even a whole trip

Select the booking flow that is right for your purpose. The cytric TMS controls which options are shown in the app.

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_ Enjoy to book your trip wherever you are, directly from your app.

_ Open your Mobile Administration menu in cytric Travel Management System

_ and enable needed booking options from Service Activation rule

_ The last step is to log in mobile app and start to book …

BookingBook a flight or flight&rail

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The last step is to log in mobile app and start to book …

Follow the usual cytric process

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_ Choose to book a rail, depends on the system activated and Service Activation enabled rail providers:

✓Rail integrated (DB; SNCB; SNCF; Evolvi; Trainline; Trenitalia; SJ);

✓Thalys Rail;

✓Eurostar;

✓Renfe punch out (leads to the external provider web site);

✓Deutsche Bahn BIBE punch out (leads to an external provider web site);

✓Swiss Rail SBB;

BookingBook a rail

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Tap on the needed rail provider and follow the usual cytric process

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As all other booking flows hotel booking is started from the itinerary view by tapping on ‘book’. cytric Mobile will connect to cytric on embed cytric responsive hotel booking pages

within the app.

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BookingBook a hotel

Choose your destination. Start typing and cytric will auto-suggest destinations.

Choose a date range. A date picker will open to help you finding and formatting your input.

Once you’re set tap on the next button to proceed.

cytric will provide you with event information related to your trip destination and dates.

You can also quick-select previously booked hotels that are shown on the bottom of the page.

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After submitting your trip parameters cytric will search for available hotels and provide you with

a list of options including star rating and price.

Select a hotel. This will open the details page where you will be able to further select a room

rate.

Once you’ve chosen a room the last step will be to check your booking. Scroll down to the end of

the page to view the total price and complete the booking.

You will receive a push notification (if enabled) that confirms your booking and the hotel

segment will be added to your cytric Mobile itinerary.

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BookingBook a hotel

Choose your hotel and complete the booking. A push notification will be send to you to confirm your reservation.

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By starting the car booking flow cytric Mobile will connect to cytric and embed cytric‘s

responsive car booking pages within the app.

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BookingBook a car

Choose your pick-up location. Start typing and cytric will auto-suggest destinations.

You can specify a different return location. Otherwise cytric will assume you will return your car where you picked it up.

Choose a date range. A date picker will open to help you finding and formatting your input.

Once you’re set tap on the next button to proceed.

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After submitting your trip parameters cytric will search for available cars and providers.

Select a car. This will open the details page where you will be able to get more details about

the pick-up and return stations as well as add special equipment.

Once you’ve chosen a room the last step will be to check your booking. Scroll down to the end of

the page to view the total price and complete the booking.

You will receive a push notification (if enabled) that confirms your booking and the car segment

will be added to your cytric Mobile itinerary.

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BookingBook a car

While choosing your car you can add special equipment. Complete your booking once you’ve checked all details.

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The tasks section shows a list of pending approvals that were assigned to you for your review. The list combines approvals for trip requests and expense statement sorted by their deadline.

Trip requests show contained segments highlighting those that are out of policy.

Each card represents an approval containing most relevant information:

- the total trip cost for a trip request

- the reimbursable amount for an expense statement

and lets you approve or reject the request right from the list.

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TasksEasily approve expense statements and trip requests off the reel

Tapping on a card reveals approval details with more detailed information.

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_ PDF expense report can be accessed directly from the app if you open Statement’s details you will see the report’s link.

_ An additional TMS activation is not needed. Each approver will find the link in the details.

_ Once it is opened, the approver is able to share/save/zoom in-out/copy/print and so on.

TasksExpense approvers can see statement reports before approving

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TasksThe Trip Approver has sufficient information to make an informed decision.Additional Information for displayed fares is available for Air / Rail / Hotel / Car and Transfer bookings

- Air Booking- Rail Booking

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TasksAdditional Information for displayed fares is available for Air / Rail / Hotel / Car and Transfer bookings

- Hotel - Car - Transfer

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When rejecting a trip request or an expense statements in many cases your cytric system requires to specify a rejection reason – either by selecting one from a list or by typing free text.

These policies as well as selectable reasons are loaded from cytric OBT into cytric Mobile and can be used when approving. The application and availability of codes or mandatory fields is therefore only dependent on the cytric system configuration

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TasksApprovals and rejections: Tell requesters why

You can filter approvals for trip requests or expense statements using the icon on the top right

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Stored receipts are categorized by their upload status. Each list item contains a thumbnail of the receipt scan as well as the receipt type, the date and the total amount.

Sent receipts can be deleted if they‘re not needed anymore. Select them first and delete selected.

Important note: Currently, it is technically not possible to synchronize scanned receipts between cytric Mobile and cytric Expense. Hence, the list contains only receipts that have been scanned on this device and a deletion from the list does not delete the corresponding copy in cytric Expense.

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Expensecytric Mobile stores your scanned receipts with an upload indicator

Scan your new receipts

Select and delete not needed ones

Review details if needed

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Adding a receipt is supported with an advanced scanning technology that recognizes document boundaries while scanning. Once recognized the camera is auto-released following by a cropping and rectification of the document.

The receipt input form allows you to enter receipt information of which some may be detected automatically (depending on your configuration).

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ExpenseScan your receipts and send them directly to your expense management

You can adjust the detected frame manually if it was not identified correctly – or retake the picture if needed.After the analyzing process is over, Expense Reader shows highlights of a recognized image by putting a rectangle over the image.If the frame is changed manually, highlights are omitted.

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ExpenseUpload a receipt as PDFs from Files app

The upload of a receipt image is possible also from the Files app or any other source with PDF files (e.g. from mail)

-You need to have stored PDFs in the Files app-Open and select the stored PDF-Share the selected file

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ExpenseUpload a receipt from Photos app

Uploading a receipt image

can be done from Photos app:

- Start to add a Receipt- At the bottom is the share action- Photos app is directly opened- Select and upload the receipt image

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Select it and share it to cytric Mobile

ExpenseUpload receipts directly from a photo

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Open the photoTap on Use photo

(you can edit the frame)Activity view with

receipt data is shownUpload the receipt and observe it in the app

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_ Amadeus cytric Travel & Expense with Certified Scanning helps companies to reduce the volume of paper receipts with preparation for digital archiving.

_ What you have to do is accurately scan your receipt(s) with cytric Mobile app, pay attention on the quality of the photo. The image must be purely clear, all data must be visible and readable. Provide all needed expense information, compare it carefully with the original receipt before upload. Certified scanning differs from the normal scan receipt flow, that’s why at the very beginning of the ‘add receipt’ process, there are some screens with the on-boarding explanation of how certified scanning must proceed.

_ To support Certified Scanning a minimum camera resolution of 5 mega pixel is required. Additional recommendations are for:

• iOS: Although Certified Scanning works with lower hardware, we recommend to have at least 2 GB RAM or an iPhone 6s.

• Android: Certified Scanning works with a minimum of 2 GB RAM, but 3 GB and above is recommended. Additionally, we recommend to have a 64 bit processor.

• Activation needs to be done for both, cytric Expense and cytric Mobile:

➢ TMS/Mobile Administration/Service Activation;

➢ TMS/Expense Management System Main Settings/Certified Scanning.

_ Please, ask your cytric expert if the feature is available for your country and how to activate it.

ExpenseCertified Scanning

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Tap to retry feature enables users manually to send the failed receipts.

Just tap on the failed receipt and a progress bar will show that the send process has been started again.

ExpenseTap to retry - improves receipt upload experience

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The customer is able to access his/her statements through mobile app. It will be possible by tapping on 'Your statements’ button which is controlled based on Service Activation ‘Add/Edit Expense Statements’ setting.

The Statements view has collapsed and expanded state.

Your Statements activities are not part of native app, they are happening in cytricExpense webview.

ExpenseManage your expenses directly from the app

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Your Statements

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Apart from its key features cytric Mobile provides travelers with handy tools for a convenient trip. From the „More“ view you can access

- a map that lets you navigate and find important locations

- a list of links that let you check in for your flights

- weather information for your destinations

- a currency converter

- important contacts that could help you out

- company content when configured in cytric TMS

- the app settings

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MoreHandy tools for your trip

Important note: Many items in this section can be configured by a travel manager and could therefore be not visible in your app.

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cytric Mobile provides travelers with a useful maps feature that displays their current location

as well as corporate locations. It lets you also save your current location with a custom label

to let you find it back whenever you need.

The location search allows you to perform a combined search over booked, stored oder

corporate locations and passes these information to Google Maps or Apple Maps for

accurate routing.

You can also switch between a map and satellite view, re-focus your location and toggle display

of corporate locations.

Search for a location

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MoreMaps that help you to get along

Customize your maps view

Find routes to trip-related locations

Location Information stored in TMS, which contains corporate message and location events

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Check-in URLs are passed to cytric Mobile from cytric which enable travelers to check in for

their flights with their mobile phone. If supported by airlines check-in data is passed to

the URL to smoothen the check-in process.

Booked airlines are grouped separately for quick access.

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MoreCheck in to your flight

Related check-in forms can be accessed directly from your flight card in trips view.

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The currency converter allows to quickly calculate amounts in foreign currencies.

Enter amount, select home currency

Select the target currency

Exchange rates are provided by cytric and match with the expenses there

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MoreCurrency converter

You can search for a currency by pulling down the list of currencies. The search results will be immediately filtered

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MoreContacts

Contact information can be added in TMS.

Here you can store telephone or mobile numbers,

email address with contact description.

All stored contact information will be visible

in Contacts menu in the app.

Tapping on a telephone/mobile number will start a dial process

Tapping on email address will open New Message view

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In TMS you can store a contact for emergency calls. The only necessary things are to put as description cytricmobile:emergencybutton and to have at least one phone number. If there are more than one phones, the 1st one will be used.

The emergency contact will be available on the following screens:• Timeline• My Trips• Trip Requests• Tasks• Receipts List• More

MoreEmergency contacts

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Tapping on the button will

start dial process

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Company content can be added in TMS and will be shown inside the app inside a container.

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MoreCompany content

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Settings allow you to control how your app behaves and provide an information for the User Profile. Here you can set the following settings:

-Touch ID / Face ID usage (device specific)

-Notifications for flight updates (cancelations, delays, gate changes, etc.)

-Prohibit the transfer of scanned receipts when not in a Wi-Fi

-Sync your trips to your mobile calendar

-Disable smart scanning

-View imprint and data security

-You can check libraries which Mobile app uses

-You can also generate new credentials in case your current ones are about to expire.

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MoreApp settings

User Profile

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MoreUser ProfileThis profile page contains personal information:

- first name

- last name

- image

- contact information: voice, fax, mobile, email

(which are interactive items)

- user information: trip approver, expense user, expense approver.

(If the user is not neither trip approver nor expense user/approver

then the whole section is hidden)

- system information (which are interactive items)

• cytric URL

• Expense URL (if the system is without Expense, the whole item should be hidden)

- Logout button

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MoreUser Profile

Upload a photo. Easley remove the photo.

You can upload it directly from You can edit or fully remove the photo

your gallery or take a new one

User’s and system’s information is interactive.

You can select and copy to clipboard contacts information;

Copy/open or share cytric and Expense URLs:

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In settings, you can enable the trip synchronization to your mobile calendar. This will mirror all segments from your itinerary to

your Apple or Android calendar.

Each calendar entry contains a deep link to the corresponding segment in cytric Mobile for

convenient quick access.

You can easily disable synchronization when needed.

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MoreSync cytric trips to your mobile calendar

Segments show up as separate events in your calendar.

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MoreSpotlight Search and Shortcuts

Use keyboard shortcuts to speed up

navigation and file access.

Spotlight Search makes it easy

to locate files and content (available with iOS 11 and 12).

Once you perform any action,

it will be easy accessed via shortcuts:

- Booking details

- Uploading new Receipts

- Save current location

- Book hotel/car/transfer/pool car

- Booking details

Initial activation is needed from Settings screen

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MoreSpotlight Search and Shortcuts

- Uploading new Receipts - Save current Location - Book hotel/car/transfer/pool car

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Travel arrangers are capable of sending traveler notes and trip related messages to the mobile users using cytric Travel Arranger Dashboard™ .

The received messages are grouped by trip and can be found in Notifications screen (More menu).

The title of the created trip chat depends on the following logic:

• If Trip identification is added during booking workflow, cytric Mobile displays it as title;

• If Trip indentification is missing, cytric Mobile displays Trip to ‘booked destination’ as title;

• If ‘booked destination’ cannot be identified, cytric Mobile displays the cytric Internal trip ID

MoreNotifications: Traveler messages and Trip related messages

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Unread messages

Read messages

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cytric sends to Approver the following types of messages:• you have a new booking waiting for your approval• booking waiting for your approval has been withdrawn• booking waiting for your approval has been approved• booking waiting for your approval has been rejected

The received messages are grouped in common chat named Approval and can be found in Notifications screen (More menu).

When you scroll to the top of the screen, 20 more messages (if there are) are fetched.

MoreNotifications: Approval messages

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User is able to delete the entire chat by swiping left on it.

If you need to restore the deleted chats, the logic is following:

_ Smarthotel reminders chat will be restored when App launched and first 20 messages will be loaded.

_ The rest types of the notifications will be restored when a new push notification is received and first 20 messages will be loaded.

MoreNotifications: Delete chat

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If you scroll to the top of the screen, 20 more messages (if there are) are

fetched and so on.

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Siri

One of the most exciting

features of iOS 12 is Siri

Shortcuts and cytric

Mobile supports them.

You have the ability to

add key words/shortcuts

for actions like:

- Online Check-in

- Rail QR Code

- Trips for Approval

- Upload Receipt

- Book hotel/car/transfer

Siri shortcutsRecord a key word for a

desired action

Preview the key word

Hold the button to wake Siri and then say your key word.

“Ticket” is set as a key word for QR code

QR code of the first upcoming Rail booking is opened

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_ TMS activation is needed (Service Activation rule)

_ There are three types of messages:

o Info message (an informational message, without actions)

o Feedback request (a message with options to choose what to do next)

o Location request (you can send your location or refuse)

Amadeus Mobile Messenger

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The feature will allow to enable Risk Management solution, Amadeus Mobile Messenger inside cytric Mobile.

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Increase contrast is an Accessibility feature that makes it easier to make out text and interface elements. With increase contrast the transparency becomes solid and the blue becomes sharp, making everything clearer and easier to read, tap, and understand.

Go to device Settings > General > Accessibility > Increase Contrast.

AccessibilityIncrease Contrast on all screens

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without Increased contrast

with Increased contrast without Increased contrast

with Increased contrast

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Go to device Settings > General > Accessibility > Larger Text. Tap Larger Accessibility Sizes for bigger font options.

AccessibilityLarger Text Size: Login screen

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with default text size with enlarged text with enlarged textwith enlarged text

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More and Tasks screens are now reflecting your desired text size.

User is able to specify a size preference for the texts:

Go to device Settings > General> Accessibility > Larger Text. Tap Larger Accessibility Sizes for bigger font options.

AccessibilityLarger Text Size: More and Tasks screens

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with larger text with larger textwith default text size

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We continue to design more accessible app.

Here are presented all bookings and cytric Travel Wizzardrequests.

Again the text size is controlled in device Settings > General > Accessibility > Larger Text. Tap Larger Accessibility Sizes for bigger font options.

AccessibilityLarger Text Size: Trips screen

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You can enlarge Seat Map and make it easy to check your booked seat.

Just change the text size from your device settingsuntil you meet your requirements.

AccessibilityLarger Text Size: Seat Map

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Enlarge the text from your device settings and start to upload a receipt.

Now Receipts and Share Extension screens text can be controlled depending on your personal requirements.

AccessibilityLarger Text Size: Receipts and Share Extension

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The next accessible screens are your booked and corporate locations, location details and information (including corporate messages and events)

Again the text size is controlled in device Settings > General > Accessibility > Larger Text. Tap Larger Accessibility Sizes for bigger font options.

AccessibilityLarger Text Size: Maps screen

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VoiceOver is a gesture-controlled screen reader that lets you enjoy your cytric Mobile app even if you do not see its screens. Once VoiceOver is activated, pressing the main button three times is enough to access it. Listen to the description of every details of your booking: destinations, dates and time, weather information, booking codes, amounts, service classes, travel duration, number of the stops, gate and track information, everything displayed on the screen for people who are sighted.

Use a few simple gestures to hear aloud what is on the screen:

• Touch or scroll the screen and VoiceOver tells you what's inside;

• Touch a button to hear the description;

• Touch it twice to select it;

• Swipe left or right to go from one item to another.

❖ Available for Login/Timeline/Booking details/Settings/Contacts/Trip Cancellation

AccessibilityVoiceOver

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Thank you!

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cytric Mobile: user manual - Rex Travel

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Transcript of cytric Mobile: user manual - Rex Travel