Contribution, Collection and

Communication with members in IndiaDr. V P Joy, Former Central Provident Fund Commissioner

Present Director General - Directorate General of Hydrocarbons

Presentation Outline

Social Security for Organized sector in India - EPFO

Acts empowering EPFO

Contribution Collection

Technology – Data consolidation and Integration

Communication – Service delivery & Grievance handling

2

Social Security for Organized sector in India -

Employee Provident Fund Organization (EPFO)

• Coverage of 9.26 lakh Establishments

• Total No. of 1549 Exempted Establishments enjoying

exemption under control of EPFO

• Total corpus: Rs. 10,435.82 Billion (2015-16) (USD 145

Trillion)

• Additional corpus of Exempted Establishments of Rs.

4,152.12 Billion (USD 58 Trillion)

• More than 45 million contributing members & 150 million+

accounts

• Provides pension to 59.14 lakh pensioners every month

• One of world’s largest social security organizations

• Founded in March-1952, under administrative control of

Ministry of Labour and Employment

3

EPFO administers 3 schemes under Employee Provident Fund (EPF) &

Miscellaneous Provisions (MP) Act, 1952

1

Provident

Fund

2

Insurance

Scheme

3

Pension

Scheme

Employees’

Provident Fund

Scheme, 1952

Employees’ Deposit

Linked Insurance

Scheme, 1976

Employees’ Pension

Scheme, 1995

EPFO schemes

Central Board of Trustees (CBT) supervises EPFO and manages EPFO funds4

Contribution Collection

• Electronic Paper Free Organization

• Universal Account Number (UAN)

• Quick and efficient service delivery to

members

• Multiple-banking system for payment of

EPF

• Consolidated centralized database at

EPFO

• Electronic Challan cum Receipt

• Online banking route made mandatory

for contribution

Communication

• Real time follow up with employers for

minimizing default

• Performance of establishments

benchmarked and displayed in public

domain

• Tie-up with more than 2 lakh Common

Service Centers

• UMANG Mobile application

• Electronic Service delivery

5

Contribution Collection

6

Multiple-banking system:

# All banks integrated with EPFO

# Zero transaction charges

#Online payment made mandatory

05 03

02

01

04

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Electronic Challan cum Receipt:

# Online platform for filing monthly

mandatory returns

# Online ECR with electronic

payments introduced from Dec-2016

Electronic Claim settlement

# Withdrawals/advances through

mobile and online platforms

# Self Certification introduced for

availing advance/withdrawal

# Single page composite claim form

E-Office – Electronic & Paper Free

Organization

Centralized Database:

# Consolidated & seamless interface

# Mainframe server-Delhi,

Recovery center-Hyderabad

Universal Account Number (UAN):

unique Provident Fund account can

be generated at unified portal

# AADHAR seeding with UAN for

Universal online access

Communication – Service delivery & Grievance handling (1/2)

• UMANG Mobile application:

(Unified Mobile Application for

New-age Governance

• Grievances, queries and complaints

are addressed through social media

handles, online portal and mobile

app platform.

• Real time follow up with employers

for minimizing default through call-

centres, interaction meetings and

online platforms.

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Communication: Service delivery & Grievance handling (2/2)

• Tie-up with more than 2 lakh CSC-Common

Service Centers for various services.

• ‘Jeevan Praman’ software maps Aadhar with

UAN for seamless claim submission and

digital life certification.

8

• Employees’ Enrolment Campaign (EEC):

To enroll left out employees and provides incentives to employers in the form of waiver

of administrative charges, nominal damages and waiver of employees share

1.01 Crore workers enrolled during the campaign period (Jan-June 2017)

Transformation of EPFO to a customer centric, stakeholder friendly, transparent and accountable organization

Screening and PilotTechnology

Solutions

• Removed paperwork

• Simplified forms

• Removed information

asymmetries b/w bank and

EPFO (Centralized database)

• Integration of all

stakeholders on a platform

• Brought systems Online

• Issuance of digital

certificates

Improve Service Delivery

Identified Core &

Operational Issues

• Removed inoperative &

duplicate accounts

• Collaboration with banks &

members

• Multiple-banking system

Tackled Duplicity

Compliance Monitoring

• New offices created

• Existing offices upgraded

• HR interventions in upgrading

and promoting employees

• Processing of all cases online

• Real-time compliance

monitoring

• Transparent & Professional

service delivery

Restructuring

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Thank You

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@socialepfo @socialepfo