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CITIZENS' CHARTER

The Cantonment Board, Ahmednagar presents to its citizens a path breaking CITIZENS'CIIARTER in an earnest attempt to provide the highest standards of service and to make the CantonmentBoard, Ahmednagar area a better place to live in.

We seek the co-operation of the citizens in this endeavor. Nothing that we promise can beachieved without the people's active and constructive participation.

This Charter details the citizens' entitlement to municipal services, quality of services, access loinformation, stages in decision-making, and time- bound schedules ofservices, sanctions and approvals.

This is the fust attempt to document the services we provide. It gives a sweeping idea of thepromises we have made.

We hope the citizens will use this Charter as a source of reference. It would be of immense helpto us ifthey inform us about non-compliance ofany term ofthe Charter.

We hope to improve and revise the Charter as we go along. Although we will do our best to fulfillour commitments by providing efficient, timely and transparent services, this document is notjustifiable.

CANTONMENT BOARD, AHMEDNAGAR

The Aim and purpose of this brochure is to provide the requisite informalion to the residents ofCantonment regarding the various services being provided by Cantonment Board and also to help thecitizens to approach the ollicials concerned for lodging of complaints for redressal of grievances. TheTelephone numbers at which officials are available have also been provided in this brochure-

The Services provided by Cantonment Board, Ahmednagar and other related aspects have beenlisted in this brochure as under :

OFFICE ADDRESS - Ahmednagar Cantonment Board,

AMX Chowk, Camp,

Ahmednagar - 414002

OFFICE TIMINGS - Monday to Saturday- 1000hrs to 1745ks

(except Sunday, Holidala and 2"d & 4fr Saturday )

Sr. No. Section Contact Person Tele No. / Extn. No.CEO 2326008111

23407 39(F ax\2 Admin Office Superintendent 23260081-

J Accounts Accountant 23260081184 Sanitation Sr. Sanitary Inspector/

Sanitary Inspector2326008t20

Sr. Sectional Engineer- Sadar Bazaar &

Bungalow area

Sectional Engineer- Bhingar area.

2326008119

2326008122

6 Repair,Maintenance ofRoads, Drainage, Water Supply,Street Light, Roads, park, minorrepair, Drainage, Disposal of Tree's

Sr. Sectional EngineerSectional Engineer

23260081t92326008t22

7 Mutation of Properties ol Property, Sr. Clerk (Lands) 2326008123

1.

5. Sanction of Building plan

@NOC for sale/Survey report SSE/SE 2326008n9

23260081228 Payment of Water Bills, Rates/

Assessments of Taxes, Payment ofTaxes, Grant of Licenses.

Sr. Clerk (Revenue) 23260081r6

9 Registration Birth & Death, issue ofGLR Extract, etc.

Jr. Clerk (Dispatch) 2326008

10 Ilublic School Jr. Clerk(School) 2326008119ll Public Heath R.M.O 2440t37

ADMINFollowing major works are carried out under the supervision ofOffice Supdt.

1) Keep overall supervision on administrative work.2) Prepare draft agenda of monthly i Committee meeting as per direction ofCEO.3) Make routine correspondence work.4) Perform the duties as Central Public Information Officer for the purpose of RTI, 2005.

ACCOUNTS

Following major works /function are carried out by accountant :

1 ) Maintenance of Service records ofGroup 'C' and 'D' Staff.

2) Maintenance of Pensioners record.

3) Preparation of Annual Budget and Maint. Ofall Cantonment Fund Accounts

SANITATION

The Sanitation Department functions under the direct supervision of Senior Sanitary Inspector.His office is located at the AMx Chowk, Camp Bhingar.

The Sr. Sanitary Inspector/Sanitary Inspector is present at Cantonment WorkshopiCivit area from6.00am to 8.30am & at Cantonment Offrce from I I am to 1.30 pm & 3.00pm to 5.45 pm except secondand fourth Saturday and public holidays.

Services Provided by the Sanitary Section:

Following services are provided by the sanitary section in Cantonment Civil area.

Sr.

No.Particulars Monday to Saturday between in respect of all

civil areas.

1 Sweeping of public roads/places/market 6.00am to I l.00am(3.00pm to 6.00pmioint worh

2 Cleaning of public drains 6.00am to 1 1.00am(3.00pm to 6.00pmioint work)

J Cleaning of public group latrines 6.00am to I l.00am & 3.00pm to 6.00pm4 Cleaning of public dustbins 6.00am to I l.00am5 Spraying /fogging insecticides in civil area Ward wise6 Door to door garbage collection 7.00am to 4.00pm

Maintenance of Public gardens 6.00am to 6.00pm

8 Removal of dead animals Within 24 hours on receipt of complaint9 Providing water to public Within 24 hours on receipt of application with

fee.Charges (5000 litres)-In Cantt Limit- Rs.300/- per rripOutside Cantt limit-Rs.400^ per trip

The civilian can lodge their complaints orally/written to the Mukadam/SVSSI at above places.Any complaint ofabove mentioned work will be attended within 24 hours(excluding holidays).

Complaints General: is being attended

I - Unauthorized dumping of rubbish/debris2- Nuisance of Animals

SANCTION OF BUILDING PLAN:For approval ofbuilding plans, a person may contact the Senior Sectional Engineer / Sectional

Engineer on any working day ( except 2'd & 4t Saturday ) during working hours.

Building plan for construction ofhouse / addition or alteration to an existing house is required tobe made in quadruplicate ( 4 copies ). One copy out of these will be on tracing cloth. In aorder to avoiddelay in scrutiny ofbuilding application, as applicant is required to ensure that complete and correctinformation is provided in the prescribed proforma and on plan.

l. Name of HOR/ leasse / Owner ofHouse.2. Whether the plan is for new construction, demolition and reconstruction or addition to an existing

nouse / bungalows etc.3. Area ofhouse. Copy of current GLR extract be submitted.4. Location of house / bungalow in the site plan.5. Calculation of floor space and estimated construction cost. ( Please note - FSI for the notified

civil area in Cantt is restricted to ONE only & outside notified civil area, bungalow area is 0.50only / for bungalow l0 o/o increase in existing plinth area for kitchen , verandha only.

6. The application should be duly singed by the Holder of occupancy Rights ( HOR) / owner/leassee .

7. The lease will not be expired till date.

1 On working dals between 10.00 am to 5.45 PM

2 Within 30 davs

3 Decision on Clarification / corrections ofplans be communicated.

Wirhin 30 days

4 Sanction for proposed construction, addition, alteration etc

Initial sanction period for completion is granted02 years. Two extension rvill be granted as perCantts act 2006.

5 Decision on completion certificate / planswill communicated

Within 30 days

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All inquiries including advice on deficienciesin application / documents will be attendedby Senior Sectional Engineer for SadarBazar, Bungalow area and SE for Bhingar

Dccision on application for sanction ofbuilding plans will be communicated

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In case no intimation regarding the rejection / approval ofplan is received within dalsmentioned above as applicanl / owner / HOR may meet the CEO or sent a w tten letter by registered ADin favour of Chief executive officer, Cantonment Board Ahmednagar indicating the date of submission ofbuilding application.

The building plan sanction as per Govt Land policy revised by time to time and execution ofindenture of admission deed for old grant sites/ leasehold site / bungalows.

while submitting the building application with plans in the offrce the scrutiny fees be paidimrnediately.the development charges residential & commercial and land use for stacking of buildingmaterials will be pay as per Board resolution revised time to time. Undertaking will be submittedregistered with Notary, Ahmednagar stating that the work will be executed as per sanction plan.

For regularisation / other matters is being taken as per order ofBoards.

WATER SUPPLY

The Water Supply Department functions under the direct Supervision of Senior SectionalEngineer for Sadar Bazar ald Civil area of Cantonment Board, Ahmednagar.His office is located at theCantonment Board Office, Cantonment Ahmednagar and contact number 2326008- Extn 19 and 22.

Water Supply in bulk is received by Cantonment Board, Ahmednagar though MilitaryEngineering Service , Ahmednagar which was taken from MIDC Ahmednagar .The MIDC having plantfor water purification. The MES & MIDC both maintain its own pump & sump house, overhead tanksand distribution system. The per capita water supply per day is 50 lits.

Water is supplied to Cantonment area where water pipe lines been provided by the CantonmentBoard Ahmednagar. Th€ MES directly pumping the water to Cantonment 02 overhead tanks located inSadar Bazar , near Datta Mandir Bhingar & 01 reservior at Bhingar takadi and same will be distributedby gravity to all publics in Cantt area.

Connections to individual houses are provided only in such cases where disfibution pipelineshave been laid by the Canlonment Board and water is supplied by Cantonment Board.

The Cantonment Board collecting the water bills in bungalow area where MES have given thewater connections. The water charges only recovered by Cantt Board as a agent.

COMPLAINTS

In case the complaints are not attended to within stipulated period any resident of Cantonmentcan send the complaint in writing to O.S. or CEO.

I Complaint regarding leakage in main /distribution water supply

Shall be attended within 48 hours after receipt ofcompliant & material approval fiom CEO

2 Complaint regarding repairing ofBore wells Shall be attended within 48 hours after receipt ofcompliant & material approval from CEO

3 Complaint regarding failure of pumpingsystem

Will be attended immediately, approach to MESauthority.

1 Unauthorised connection by any residents Dis connected within short notice

5 Seizing of electric motors Shall be seized immediately if found connectedto water line / taps and retuned by taking fine asper Board resolution

'',,ATER CONNECTIONS :

A resident of Cantonment area who is residing in a house, which is assessed for the purpose ofproperty tax, can apply for water connection. For this he/ she required to submit application. To avoiddelay in processing the application, an applicant for a new water connection may ensure lhat :

a) The house is recorded in his / her name / tenant should NOC from owner/ HORb) There are no any tax dues of Cantonment Board.c) There is no encroachment, no unauthorized construction, no change ofpurpose etc in subject site.d) The prescribed form for applying the water connections is available in the office at the cost of

Rs.50/-e) For construction work no water connection will be given.f) For commercial purpose, hotel, shops etc who is running as per Cantonments Act 2006 & taking

a licences for business, a water connection will be vided on double normal flat rates.

PAYMENT OF WATER BILLS :

Bills for water charges are issued once in a year. The payment by cash can be made only with thecashier/Tax Collector at Cantonment Board Office who is authorized to issue 48 receipt which is properreceipt for payment ofany revenue / tax / charge to Cantonment Board.

In case the cheque submitted in Cantonment Board office, Ahmednagar only after clearances the4-B receipt will be issued.

ln case amount payable in water bill is disputed by any resident, he/ she may meet the SeniorSectional Engineer / Sectional Engineer / SRC/ Tax clerk between I l.00AM to 1.00 PM on anyworking day.

STREET LIGHTING:

The Street Lighting in Cantonment area is maintained under the direct supervision of SectionalEngineer. The office of supervisor for streetlight is located in Cantonment Board office. CantonmentBoard has provided nearly 637 Nos of 7Owatt Sodium Vapour Lamps, 22 Nos of Tube Light fittings, 8

Nos of 400 watt flood light fitting, l7 Nos of highmast fitting, I 14 Nos CFL fitting, & 22 Nos tube lightfitting, in the area ofCantonment for street lighting. The Board is maintaining the same.

I Non functioning of street light in the civil area Maintained within 03 days

2 Non fi.mctioning of certain street light points Maintained rvithin 03 to 07 days

I Submission ofapplication on plain paper On working days between 10.00 am to 5.45 PM

2 Acknowledgement of application Same day at Cantonment Board, Ahmednagar

3 Supply of application form at CantonmentBoard oIfi ce, Ahmednagar

On working days between 10.00 am to 5.45 PMafter approval of estimates fiom CEO

4 Intimatetion to applicant in case ofdeficiency in application form ( forconnection )

Within one month

5 Supply ofreceipt for depositing connectionfees with one year advance charges

Same day at Cantonment Board, Ahmednagar

Recovered with application procedure.6 Road cutting charges

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REPAIR / MAINTENANCE OF ROADS

Cantonment Board is maintaining the roads in the area of Cantonment. The filling of pot holes,patch repairs are carryout by the Cantonment Board according to time bound programme.

Removal of obstruction of roads within 03 da,s

2 Replacement of manhole covers Within l5 days

3 wirhin 03 dals

Removal of malba by Cantonment Board , if ownerfails to comply with notice

After 03 days ( cost will berecovered from owner )

MAINTENANCES OF PARKS :

The Cantonment Board maintains three parks named Shivaji Park, Lord Guttam Budha SmrutiVan Jogging Park, Anasaheb Shinde V Garden. ln Jogging Park some land developed with the help ofCo-operative Pathasastha / bank.

DRAINAGE MINOR REPAIRS :

Action is being taken within 03 dals by site inspection & approval for purchase material fromCEO and procure of material from Store keeper.

Action is being taken by putting item in Board and work carried out in Annual Maint work fromlime to time.

Action is being taken afier approval of SI.HQ Ahmednagar for green trees and for dry / fallentrees action has been taken within 20 days from receipt ofcompliant / site inspection in Civil area.

For ARMY area action is being taklen by DEA,Ahmednagar OR DEO, Pune circle, Pune as perrules position.

DISASTER MANAGEMENT :

Notice is being served to owner / occupant for removal of dangerous building / portion as perCantts act 2006. Also any accident / occussion, action being taken through disaster managementcommittee .

MUTATION OF PROPERTIES

After a person has purchased a property in the Cantonment area he/she is required to submitapplication to cantonmcnt Board office for mutation of his/her name in tax record. Please note that NOCof the Cantonment Board is Mandatory for Sale/purchase ofany property in the Cantonment area.

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Removal of malba / debris materials from Govt /public land by by House owner after notice

4.

DRAINAGE MAJOR REPAIRS WORKS :

DISPOSAL OF TREES :

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Check list for the documents to be submitted along with the detail application :

Transfer of Notice form giving U/S 8l ofCantt. Act 2006 with other relevant documents.N.O.C. From the Cantonment Board office is required for sale-purchase transactions & requiredfor mutation Cases also.NOC from the Cantonment Board office is requiredIf transfer is by sale or other instruments, the certified copy of sale deed/Gift deed and othernecessary documents to be submittedIf transfer is by inheritance, the necessary documents in this regardSettlement deed./Family settlement deed.Site plan in quadruplicate (4 copies) on GSM 90 paper For Partition Cases, lease & old GrantCases.For Execution of Admission Deed Submit Blank Stamp paper with two PhotographsNo dues certificate regarding taxes from the Cantonment Board.For any tlpe of mutation, if there is any encroachmen un-authorized Construction, of the partymust hare to remove the same.

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(Please note that the above check list is not conclusive, since the requirements ofdocuments may varyfrom case to case)

After a building is constructed, assessment ofAnnual (Rental) Value (ARV) ofa premises (shop,House) is carried out by Cantonment Board for the purpose of levying Consolidated Prop€rty TaxRevision ofassessment is done subsequently after every three years (called Triennial Assessment).

In case of partly unauthorized buildings/fully unauthorized buildings rnay take time. No timeframe for consideration of such cases is fixed.

I Acknowledgement of application. i)On the spot, ifdelivered in person.2 Communication of defi ciencies in application D On the spot, if delivered in

person.Within 8 days, if receivedby post.

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3 Verification ofpa].rnent tax dues Within 3 Davs.4 Submission ofreport by Tax Clerk Within 3 Days.5 Final orden & Communications there of to the party r) After Complition of

required documents.Payment of dues

Nil report ofencroachment/unauthorisedconstructionAfter recomnded by CAC& Confirmed by Board.

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I Survey ofproperties for inclusion in assessment list Will be completed before Assessment2 Publication of assessment list inviting objections After every 3 years.

3 Hearing of objections. Date mentioned in the Notice.4 Disposal of objections Within 30 dats after hearing.5 After every 3 years

6 Completion of assessment list After approval by the Board7 Availability ofassessment list for inspection by

assesses, owners and occupiers ofpropertiesAfter completion of procedure &requirement.

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If any Private litigation arise, the party is held responsible for this.

RATES/ASSESSMENT OF TAXES :

Finalization of Assessment cases.

@:.,\YMENTS OF TAXES :

Taxes are calculated on the basis ofAnnual ratable value (ARV) on properties. At present

Cantonment board levies the [ollowing taxes.

a) C.P.T - 20% on ARVb) V.E.T - On vehicles passing through Cantt. Limits

The bills for taxes are issued evil in a year the pa).rnent can be done in the form ofCash/Cheque/Demand Draft. A person making payment in cash will issued receipt by Cashier/Tax

collector. This receipt is called 4-B receipt.

GRANT OF LICENSES :

Application for trade licemes in the Cantonment area are processed and the NOC & licenses are

issued by the Cantonment Board on recommendation of the Senior Executive Medical Officer./SSVSE,'RMO.

REGISTRATION OF BIRTH AND DEATH & MARRIAGE:

Cantonment Board Executive Officer is appointed as Registrar of Birth and Death & marriage forthe residents of Cantonment area. The Birth and Death & Marriage record of the entire Cantonment area

is maintained by Cantonment Board OIfice.Biah and Death Certificate shall be issued within three working days from the date of receipt of

duly completed application for cases which are current and are not more than one year old.

SCHOOL:o Ahmednagar Cantonment Board is running following pre-primary, primary and secondary

schools.Dr. B.R. Arnbedkar Cantonment Board School - Semi English Std. l't to 76.

S.V. patel School - Non Semi Std. l" to 7ft.

M.G. Urdu Schoot - 1"' to 76 Std.

Nutan Madhyamik Vidyalaya - Non - Grant Basis.

Pre-primary / LKG i UKG / Balwadi.

About 1000 No's of Students taking free ofcost education in Marathi / English / Urdu.

50% Stat€ Govt. & 50% Central Govt. Grant is received for maintenance ofschool.

Three Headmaster / Headmistress, 34 Nos. ofregular teacher & 5 Nos. of teacher on contract

basis are appointed in the School.

School leaving certificate is issucd within 7 days from date of application.

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I Iror Registration of Birth and Death l000hrs to l745hrs in Cantonment Board OffrceAhmednagar.

For Registration of Death & Marriage l000hrs to 1745hrs in Cantonment Board OfficeAhmednagar duly completion of documentaryprocedure.

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PUBLIC HEALTH :

Following Services i Facilities are being provided in Dr. B. R. Ambedkar Cantonment General

Hospital, Ahmednagar.

l) No. ofbeds - 36 bedded hospital non dieted.

2) No. of fult time doctors - Three.

3) OPD Services - Daily Monday - Friday - 8.30AM to l.30PM

4.00PM to 6.00PM

Saturday - 8.30AM to 12.30PM

4) Indoor treatment - Round th€ clock (24 hr)5) Matemity treatment - Round the clock (24 hr)6) Emergency service - Round the clock (24 hr)7) Antenatal clinic - Daily OPD tus.

8) Laboratory services - Daily during OPD hrs.

9) X ray facility - Daily during OPD hrs.

l0) Immunization - Every Monday and Wednesday 4.00PM to 6.00PM

I l) DOT for tuberculosis - Daily during OPD hrs.

12) Family welfare programme,

- Oral contraceptive pills - daily during OPD- Copper -T - daily during OPD

13) Ambulance Service - round the clock (24hrs) on call.14) Senior Citizen Camp - Once in a Month.l5) Slum area health Check - Once in a month.

16) Kishori Clinic - once in a three month.

17) ICTC - free HIV testing - Every Thursday l0.00AM to l2.00PM

Honorary Specialist Doctors

l) ENT - Tuesday / Friday - 4.00 to 6.00PM

2) Paediatrium - Monday / Friday- 10.00 to l2.00PM

3) Ophthalmologist - Thursday - 4.00 PM to 6.00PM

4) Gynaecologist - Thursday - 4.00 PM to 6.00PM

5) Dermatologist - Wednesday / Friday - 4.00PM to 6.00 PM

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