Case Study: National Competency Standards for Organisational Change Management

CASE STUDY

National Competency Standards for Organisational Change Management

Maturing the Change Management Profession

Presented by Christina Dean Managing Director P: 07 3878 9666 [email protected] www.uniforte.com.au

Few countries have an integrated career structure for professionals as Australia and its qualifications are globally recognised by formal educational institutions and employers alike. The National Competency Standard in Organisational Change Management is the vocational cornerstone for Australian formal qualifications for Change Management and establishes the credibility of graduates as competent professionals, worldwide. This is how that change transpired…

20/06/2012 Copyright UNIFORTE Pty Ltd 2

Background

1. What are National Competency Standards?

2. What are the implications for Change Management Professionals


Benefits of the Australian Qualifications Framework (AQF)

For students:

• the AQF encourages lifelong learning and assists students to plan their careers and learning at whatever stage they are within their lives and wherever they live

• AQF qualifications allow students to start at the level that suits them and then build up their qualifications as their needs and interests develop and change over time

• the AQF supports national standards in education and training • AQF qualifications are recognised across Australia • the AQF ensures understanding of what each qualification

name and level means • the registers of registered education and training providers

and accredited courses provide assurance that courses and providers are approved by government


For employers:

• the AQF supports national standards in education and training

• AQF qualifications are recognised across Australia

• the AQF ensures understanding of what each qualification name and level means



For education and training providers:

• the AQF includes policies and guidelines for credit transfer, articulation and recognition of prior learning

• policies for issuing qualifications ensures consistency and protection of qualification titles



For accrediting authorities:

• the AQF provides the standard for each qualification ensuring consistency for qualification accreditation

• the AQF applies to all States and Territories


SHORT COURSE VET SECTOR UNIVERSITY

The AQF provides standards for qualification outcomes. More information about the AQF is available on their website. The AQTF has been replaced by the VET Quality Framework. It sets the nationally agreed standards for the Australian vocational education and training system. More information is available from The Australian Skills Quality Authority on their website


Outcomes

• Short Course: variable

• VET Sector: assurance of learning the skills,

knowledge and behaviours to fulfil the

vocational requirements of a particular

vocation. (DIP OCM: Theory based and

integrated workplace application and learning)

• University: Theory based, some vocational


The Change

• Before: No vocational

training framework for

Change Managers

• After: Beginning of

vocational pathway

from Entry level to

Executive level


Driver for Change

• What was working well?

– How was that enabling change?


• What wasn’t?

– How was that disabling change – and crippling everyone involved!

Driver for Change


CHANGE LEADERSHIP


The First Vocational Training step…

• Diploma of Organisational Change Management


Vision


Outcomes

• Coordinated change tactics support Change Leaders to do their job

• Anchored in business-as-usual systems

• Building organisational change-capability and resilience

• (PM) Supplier – (CM) Customer relationship

• Rigorous Governance

• Joint Outcomes and Benefits focussed


Project Solution

Baseline for vocational education

• 7 Units - National Competency Standards in Organisational Change Management

Product/Deliverable

• Diploma of Organisational Change Management


Customer

• Department of Education

– Via AQF/VET Quality Framework

Role:

Owner of Australian (Vocational) Education System


Benefits of DIP OCM

Consistent education, that would deliver harmonious, systemic change, resulting in:

• Countless savings measured across human, financial, technological, cultural, social, environmental and economic assets, that are currently being wasted

• The benefits of each project are realised – opportunities captured, crashes avoided

• Added Value: Individual growth = Cultural Growth = Organisational Growth = Economic Growth


THE KPI’S

Writing the National Competency Standards


THE KPI’S: Course Concept Proposal

1. Proposed Course Title:

• Is the title in keeping with the AQF titling protocols?

• Does the title duplicate Training Package qualifications?

2. Proposed AQF Level

• Is the AQF level proposed appropriate for the industry and vocational outcome?

3. Proposed Course Hours

• Is the number of hours proposed appropriate to the AQF level and vocational outcome?

4. Community / Industry / Enterprise Need

• Does the outline of the community/industry/enterprise demonstrate sufficient depth in the consultation process?



5. Vocational / Job Outcomes

• Does the concept align with a vocational outcome?

6. Regulatory /Licensing /Legislative Requirements

• Has proposal addressed the regulatory/licensing/legislative underlying the industry area?

7. Units of Competency - National Units

• Has the proposal included nationally endorsed units?

• Are there units that should be considered?

Enterprise Units

• Is there any duplication of nationally endorsed units?

8. Research Undertaken

• Has the course developer undertaken appropriate research?



9. Industry and VET Expertise

• Is industry expertise available?

• Is VET expertise available for developing the course document?

10. Proposed CDAC Committee

• Is the proposed membership appropriate?

• Are there any other potential members that should consider?

11. Course Developer/Copyright Owner

• Is the Course Developer/Copyright Owner the same?

12. Entry requirements

• Are entry requirements expressed as competencies?

• Is proposed access reasonable for the qualification/s?


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CONSULTATION


Stakeholders

Structure: defined by the AQTF • Industry Reference Group • Course Development Advisory Committee (CDAC) And who else is 1. Accountable? 2. Responsible? 3. Associated? 4. Interested?


Industry Reference Group

• Finance: Former Qld Auditor General, Len Scanlan

• Academia: Professor Dr. P. G. Davidson, QUT (Professor of

Management, QUT, Dep. Director Project Management Academy,

QUT, Chair of AHRI Accreditation Committee, AHRI Qld,

International HRI)

• Information Technology: NFP

• Unions: AWU, representing ACTU : NFP

• Business and Commerce: IBSA : NFP

• Government: Queensland Rail, Department of Communities : NFP


Course Development Advisory Committee (CDAC)

Experienced and Qualified Change Managers

• Bernie Thorpe, MD, Shape Consulting (one of the first 3

Accredited by CMI Standards)

• Amanda Fajak, GM Culture and Change, Ergon Energy

• Janet Crews, Contract Change Manager

• Deana Prostamo, Contract Change Manager


Developing the National Competency Standards in Organisational Change Management, one unit at a time

1. BSBPMG510A – Project Management

2. QLD135CPO1A – Initiate change process

3. QLD135ACO01A – Assess and plan for change

4. QLD135DTC01A – Design and test change tactics

5. QLD135ICC01A – Implement change

6. QLD135MRC – Monitor and review change environment

7. QLD135FTC01A – Finalise the change

Project


Project Specification

The seven units of competency form

the baseline for Australian vocational education in OCM.


Diploma of Organisational Change

Management

Product / Deliverable


Because the Australian Government has accredited the Diploma of OCM, it is recognised by global educational institutions as a formal Australian Qualification, recognisable under the VET Symbol of Accreditation

Benefit


Implementation

…and this is how we are implementing the standards


COMMUNICATIONS


Stakeholders - Responsible

• Change Managers

• Program and Project Managers

• Executives, Managers, Supervisors

• Relevant industries, clubs, associations, organisations


HUMAN RESOURCE MANAGEMENT


Stakeholders - Associated

• Recruitment Agencies, etc., etc.,

• Relevant industries, clubs, associations, organisations


Stakeholders - Interested

• Allied professionals, industries, clubs, associations, organisations


So, who’s adapting to the change?


RIMER is the National Competency Standards in OCM Complete Change Management Methodology


The Change Catalyst:

The Executive Change

Manager


Change Manager’s Strategic Intent


Wait, aren’t you a stakeholder..? …Interested in the next session?

TRAINING


• Dates: 2, 3, 16, 17, 30 and 31 July 2012

• 6 days (3 x 2 days) plus 4 hours of one to one coaching

• Closing: 22 June 2012

• Late enrolments considered, subject to satisfactory completion of Entry Level Criteria

• CMI Partner discounts

SYDNEY TRAINING


Contact Details

Level 20, 300 Queen Street

Brisbane Qld 4001

P: (07) 3878 9666

www.uniforte.com.au

The home of RIMER…Managing Successful

Change


mailto:[email protected]




http://www.uniforte.com.au/

Now its Question time


Case Study: National Competency Standards for Organisational Change Management

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