BGH Life and Health Today Vol. 1 Issue No. 1 - Bataan ...

BGH Life and Health Today Vol. 1 Issue No. 1 1

1 BGH Life and Health Today Vol. 1 Issue No. 1

Editorial Board

Dr. Jose Enrique Y. Montoya Medical Specialist IV

Chief, PETRU

Dr. Vladimir A. Untalan Medical Specialist IV

Dr. Darlene Minette C. Zamora

Medical Specialist IV

Ms. Zenaida G. Ramos SAO, HRMO

Mr. Romeo C. Tuazon, Jr.

HEPO III

Managing Editor Ms. Ria-Ann Lomeda Dizon

Administrative Officer V

Ms. Cecilia S. Cruz Administrative Officer IV

Legal Adviser Atty. Abigael R. Chavez

Attorney IV

Graphic and Lay-Out Artist Ms. Avegail H. Bugay

Contributors (Words and Photos)

Dr. Noel M. Laxamana

Dr. Jose Enrique Y. Montoya Dr. Tanya Louisse Tysmans

Dr, Vladimir A. Untalan Ms. Zenaida G. Ramos

Mr. Romeo C. Tuazon Jr. Mr. Johnson D. Palaypay

Ms. Ria-Ann Lomeda Dizon Ms. Abigail P. Catacutan

Ms. Maria Teresa T. Cornel Ms. Jhoana M. Baluya Ms. Czarina D. Lintag Ms. Imee Eden F. Roy

Mr. John Erik P. Alvarez Ms. Geraldine Mae D. Pariña

Photos and Posters Contributors

Dr. Javier Regner H. Saniano Mr. Edgar B. Caragay Jr.

From the Editor

Finally!!! Our very own hospital

magazine is out!!!

This is indeed an achievement;

considering most contributors have

spent most of their productive lives

bat t l ing host i le diseases and

microorganisms, and keeping human

body intact, not only physically, but

also spiritually, emotionally, and

mentally. I have not done editorials

before, but this could be a start of a

promising career.

My discovery right now is a lot of

hospital staff have talent in creative

writing, which needs to be tapped

(most likely in the succeeding issues,

watch out!!), and teamwork is deeply

embedded in our system such that it is

possible to do some gargantuan tasks

which for some would seem not

possible. This team-spirit-can-move

mountain belief has just been

manifested in BGH’s recent ISO

accreditation. This feat has been

achieved by the privileged few

hospitals, wherein staff work in grace

under pressure, exhibit definition of

poetry in motion, and aim for constant

perfection.

JOSE ENRIQUE Y. MONTOYA, MD, FPCP, DPSMO Editor-in-Chief

Overall, we can rightfully say that

BGH should be among best of the

best!! While above words are truly

sweet, and can cause our heads to

swell (hydrocephalus!!), it is prudent

not rest on our laurels. And while we

intend to move fast and move north,

let us not forget 2 things; one is

keeping our patients happy, satisfied by

practicing the highest level of

professionalism in healthcare; and

another, is that while we move heaven

and earth to save lives, there should be

time for rest, and recharge. Keep in

mind that even heroes have the right

to bleed and dream (as the song goes).

And so I hope that while you read

through our inaugural issue, you will

feel relaxed, cozy, almost near the state

of serenity. Our contributors have

prepared articles to keep you abreast

with what activities had just happened

within the last 6 months at BGH, poems

to make you feel literature studies exist

at BGH, and survival tips (by Dr. Noel)

to keep you alive in case the Big One

happens. Until the next issue!

Cheers!!

We’re on board!


DISCLAIMER: This is for information, education, and communication purposes only. Not for sale. Opinions expressed in this publication do not necessarily reflect those of the BGH. Articles therein can be reproduced in full or in parts without prior notice as long as due credits shall be provided to the BGH. Right citation shall then be exercised. For your comments, suggestions, and contributions, you may write to our Life and Health Today secretariat:

Professional Education, Training and Research Unit Bataan General Hospital Manahan St, Tenejero, Balanga City, Bataan 2100 email: [email protected].

NEWS AND UPDATES

3 DOH-RO3 Regional Director 4 Governor of Bataan 6 The Medical Center Chief

MESSAGES

7 Medical Specialists (MS) on Wheels 8 2017 BGH General Assembly 9 Bataan Peninsula State University (BPSU) recognized BGH 9 Medical Technologist Internship Training Program Accredited by CHED 10 Launching of Surgical Caravan 11 BGH relaunches Public Health Programs 13 Strategic Planning Seminar 2017

23 BGH is ISO Recertified: Making waves in the Region

HEALTHY WOMEN’S CORNER 15 National Women’s Month 15 Cervical Cancer Consciousness Month and Safe Motherhood Week

ONCO

17 Raising Hope Against Cancer 18 Lay Forum on Hypertension Head and Neck Cancer

HEPO 18 World Health Day 2017 19 Mga dapat malaman tungkol sa hepatitis 21 HEPO Page

HIV Aids and STI Awareness 25 International Aids Celebration

FEATURED ARTICLES 27 Are you Ready for the Big One? 29 Cultivating Optimism: A Positive Outlook may Impact your Health 30 Praise committee awards the Best Employees for 2nd Quarter 2017 31 Sports Fest 2017 31 Knowledge, Skills and Attitude 32 BGH: Pre-Anesthetic Assessment Clinic that puts patients first 33 Nursing: A Profession Like No Other 42 Good Form + Good Function = Good Health

33 HUGOT: Samu’t-saring saloobin ng mga pasyenteng napagaling.

34 HR Corner

35 Doctors At Your Service...

43 Health care satisfaction of Bataan General Hospital patients and staff after ISO 9001:2008 certification

On the inside…


Our congratulations to Bataan General Hospital (BG) for this maiden issue of “Life and Health Today”, a mechanism wherein we can get valuable health information and updates on various activities of the hospital. We commend the editorial staff and the BGH management for spearheading this project. On your first issue, allow me to share with you the Philippine Health Agenda. “All for Health towards Health for All”, our battle cry to eliminate disparities in health outcomes especially among the poor and highly vulnerable populations. In line with this, the PHA serves as our road map in achieving our Sustainable Development Goal (SDG) targets. Under this, we have three (3) goals we will work on. First is to provide Filipinos with financial risk protection wherein the poor, marginalized and vulnerable are protected from high cost of health care. Secondly, we want to have better health outcomes that is attaining the best possible health outcomes with no disparity. And third, a responsive health system in place in every community, that each Filipino will feel respected, valued and empowered in all of their interaction with the health system. While working on achieving these goals, we at the DOH will exemplify the values of integrity and providing quality health services. We will use our resources efficiently and equitable and inclusive to all. And ensuring that there is transparency and accountability. The DOH will work on the following guarantees in order for us to bring about health for all: 1. All Life Stages and Triple Burden of Disease must be addressed. Communicable, Non-Communicable Diseases, including Malnutrition, and Diseases of Rapid Urbanization and Industrialization must be acted upon. Individuals must be taken cared of starting from birth up until old age. Quality health services must be provided to all the well and the sick people. No one should be left behind.

Message from the DOH Regional Director

Philippine Health Agenda… Our road map in our journey of “All for Health Towards Health for All”

2. Strengthen Service Delivery Network. We are to ensure fully functional health facilities so as to decongest our tertiary hospitals. All manageable illnesses must first be addressed in the nearest health facilities. Therefore, only complicated cases must be catered in every medical centers and tertiary hospitals. We are to enhance the doctor to doctor referral system. 3. Universal Health Insurance must be put in place. Together with PhilHealth, we are to envision an expansion when it comes to benefits wherein comprehensive range of services with high support value must be covered. And we are to enroll all Filipinos as members.

A Advance quality, health promotion and primary care

C Cover all Filipino against health-related financial risk.

H Harness the power of strategic HRH development

I Invest in e-health and data for decision making

E Enforce standards, accountability and transparency

V Value clients and patients, especially the poor, marginalized and vulnerable

E Elicit multi-sectoral and multi-stakeholder support for health

These are the things that we have to look into, that we really have to work in order to achieve health for all. Strived and endeavored for a better change. Together, let us achieve ALL FOR HEALTH TOWARDS HEALTH FOR ALL! Thank you and God Bless!

LEONITA P. GORGOLON, MD, MHA, MCHM, CEO VI Director IV

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Message from the Provincial Governor


VISION

Bataan General Hospital is the leading

multi-specialty medical center in

Central Luzon by 2022

MISSION

Bataan General Hospital provides quality,

excellent and affordable health care services

through:

B - Best medical services for all patients

and stakeholders

G - Generally cost effective and affordable

with subsidy for the marginalized

H - Highly motivated, professional and

competent staff and personnel

BGH Annex Building


Warm Greetings!

THOUGHTS AND IDEAS are source of inspiration

and good intention.

“Life and Health Today”, a BGH’s first official

magazine, is very relevant in living a healthy life. As the

saying goes “Health is Wealth”. BGH partake a vital

role in the promotion of good health.

The magazine will serve as a medium of

communication to unite, inspire, communicate and

share events, details, information and knowledge. It is a

avenue of learning and wisdom and a

communication tool to disseminate health matters and

information. Thus, creates more opportunity for

improvement and betterment of BGH’s services. Each

section of the article will create different perspective or

aspect that leads to a common goal of quality and

effective medical services. It entails achievements,

programs, services, benefits, development and

practices with the ultimate aim of eyeing the BGH’s

vision “to be the leading Multi-specialty Medical

Center in Central Luzon by 2022”.

BGH’s history is founded on the idea of giving

utmost delivery of medical health care and services and

developed growth and achieved success through

continuous effort, dedication, commitment and passion.

Life and Health Today is indeed an instrument to

witness BGH’s journey to success as a product of hard

work and dedication to service. Through this

magazine, BGH’s level, stages and upgrade of its

services and facilities are mirrored and reflected.

Further, others will keep abreast of the available

medical services at hand and the key persons on board.

More importantly, one of the important things to

consider is that this writing instrument advocates the

trait of being pro-active. One of the strongholds that

essentially highlighted the importance of this writing is

based on the saying that “Communication is the key to

success”. Open communication is encouraged at all

times as it leads to transparency and enhancement of

public relations.

BGH never stops of creatively and purportedly

thinking of consistently introducing formula, steps,

directions, rules to polish, to give solutions and to

implement policies vital and necessary for the

services. One of the pertinent BGH’s policies is the

“Patient First Policy”. It is true indeed that the

magazine will foster the essence of extending and

offering the best services to the patients and

clienteles. I believe that the beginning of this writing

will be a productive and fruitful one and will serve the

very end purpose.

As the Medical Center Chief II, all the

contributions of the employees, personnel and staff are

given credence and it manifest BGH’s strong and built

foundation. Unity of purpose and action lead to a great

outcome for the greater benefit of the service and the

patients. Let us keep committed and continue to be one

as a good public servant. Each one of us can be

exemplar and an inspiration to another. Let us continue

striving for excellence and promote public health

service.

Thank you for being one in our quest towards the

attainment of BGH’s vision and mission.

Mabuhay ang Bataan General Hospital!

Message from the Medical Center Chief

Glory V. Baltazar, MD, MPH, MHA, CESe Medical Center Chief II


News and Updates

The Bataan General Hospital has successfully

conducted its Service Delivery Network (SDN)

project known as Medical Specialists (MS) on Wheels

last January 25, 2017 in Morong, Bataan wherein 134

patients were served by the team. The said project was

launched on December 1, 2016 during the celebration

of World AIDS Day through the initiative of Dr. Glory

V. Baltazar, Medical Center Chief of BGH, in

coordination with the province of Bataan under the

governance of Hon. Albert Raymond S. Garcia with the

aim of increasing the life expectancy of Bataeños

through their improved health-seeking behavior. The

MS on Wheels will visit each municipality on assigned

schedule to conduct free specialty care services

especially on the fields of Cardiology, Oncology,

Obstetrics-Gynecology, Pediatrics, Neurology,

P u l m o n o l o g y , S u r g e r y , N e p h r o l o g y ,

Ophthalmology, Dental including Family Planning, HIV

Counselling & Testing and Bloodletting.

The Municipal Health Officer of each

municipality will be in-charge for screening of

patients who need the service of the medical

specialists and come up with a master list of

patients one week prior to the scheduled visit of MS

on Wheels. Follow-up check-up of patients seen by

the MS on Wheels will be done at the Out-Patient

Department of BGH.

On the other hand, MS on Wheels is not a

mission-type of delivering health services because it

will cater only to those patients needing

specialist care. Likewise, the said project aims to

promote gatekeeping mechanism at the level of rural

health units and strengthen the two-way referral

mechanism between RHUs and BGH so that only

tertiary cases will be treated and managed at BGH.

The team is composed of Medical Specialists from

Bataan General Hospital who are expert in different

fields of medicine namely;

Dr. Allen Andrew Sy – Cardiologist

Dr. Jose Enrique Montoya – Oncologist

Dr. Gerard Erickson Gonzales – Neurologist

Dr. Noel Laxamana – Family & Community Medicine

Dr. Tyrel Tolentino – Family & Community Medicine

Dr. Chandler Andrade – Surgeon

Dr. Vladimir Untalan – Anesthesiologist

Dr. Luis Hizon – Ophthalmologist

Dr. Allen Gideon Tan – OB-Gynecologist

Dr. Ana Claudine Zamora – OB-Gynecologist

Dr. Maria Necita Inocencio – Dentist

Medical Specialists (MS) ON WHEELS

Medical Specialists visited Morong, Bataan for various health

services to offer. Mr. Romeo C. Tuazon Jr., HEPO, discusses the

importance of having a healthy lifestyle among patients and their

significant others through Go4Health program. Medical

specialist for Ophthalmology, Dr. Luis Hizon joins the discussion on

the health programs presented through MS on Wheels.

By: Romeo C. Tuazon Jr., RN, RM, MAN

This article also appeared in the DOH Region 3

Newsletter, Health Newscribe Issue No. 18


On January 27, 2017, Bataan General Hospital (BGH) held its Annual General Assembly at the hospital’s OPD Complex in Balanga City, Bataan.

Medical Center Chief, Dr. Glory V. Baltazar emphasized the right of the people to information on matters of public concern to be recognized, thus having transparency in governance. This act is anent to the State policy of full public disclosure of all its transactions involving public interest.

At present, BGH has a 400-bed capacity appropriate for Level III Hospital, increase of manpower complement as a result of the implementation of Republic Act 8561. Competently, it has a pool of Medical Specialists and newly acquired medical equipment. Currently, clinical departments in Anesthesiology, Family and Community Medicine and Pediatrics were successfully accredited in their residency training programs. In addition, BGH has Internship Training Program for Physicians, Mentoring Program, Medical Specialist on Wheels and Mass Blood Donation.

The Hospital Development Plan for 2016 to 2020 was presented which includes among others the construction of various buildings particularly the Hemodialysis Clinic, Physical & Rehabilitation Unit and the Three Storey Pediatric Building. Also, disclosed therein are the projects from 2016 to 2020 with their corresponding budget. Dr. Baltazar presented the marching orders of the Department of Health Secretary (DOH), Dr. Paulyn Jean B. Rosell-Ubial which include: (a) Zero Queue/No to Long Queuing System; (b) No to drugs; (c) Zero backlog; (d) Universal Health Insurance; (e) Service Delivery Network; (f) Universal Health Insurance; (g) Zero Unmet Needs; (h) Gender-Sensitive Hospital; (i) Culture-sensitive hospital; (j) Client-centered hospital; (k) 24-hour hotline for citizen complaints (8888) and emergency hotline (911); and (l) Deployment of Ghost patients to DOH facilities. The battle cry of the Philippine Health Agenda under the present administration known as “All for Health towards Health for All (Lahat Para sa Kalusugan! Tungo sa Kalusugan para sa Lahat!)” was notably mentioned. It was also highlighted therein the guarantees and framework of the Philippine Health Agenda, namely; (1) Service Delivery Network, (2) All Life Stages and Triple Burden Disease, and (3) Universal Health Insurance. The word A-C-H-I-E-V-E was also reemphasized and the importance of its equivalent meaning. In relation to BGH’s upcoming Certification for ISO 9001:2015, Dr. Baltazar reiterates the requirement and need for risk and opportunities management and encourages each employee to determine the appropriate control measures. More so, the steps in risk and opportunities management were undertaken therein. Dr. Baltazar also detailed the Financial Report such as Hospital Income, Hospital Budget, Total Income and Medication Collection, Utilization Rate of Hospital Budget, Percentage of Income from PhilHealth and PhilHealth Sharing.

Lastly, other matters include the announcement of required documents/reports to be

submitted with their respective timeframes. In sum, BGH continues to grow, develop, improve and upgrades its facilities

and services for the delivery of quality health care and services.

Viva BGH!

ON WHEELS General Assembly

2017

By: Maria Teresa T. Cornel

Human Resource Management Office


The Clinical/

M e d i c a l

Laboratory Science

Internship Training

Program of the Department of

Pathology and Laboratory (DPL) has already

been accredited by the Commission on Higher

Education for the training of medical technology

interns. This was made possible through the

collaboration of schools; the Laboratory under its

previous head, Dr. Gabriel J. Cruz and the hospital,

under Dr. Glory V. Baltazar’s leadership.

Since the accreditation last March 1, 2017, 24

interns from Our Lady of Fatima University in

Pampanga and 7 from Dr. Carlos S. Lanting College

in Quezon City have successfully been mentored and

trained by the laboratory staff. The DPL internship

program training officer, Ms. Maria Winona Nacu,

spearheaded the training program which includes

rotation of the students in the various sections of the

laboratory (i.e., Hematology, Clinical Microscopy,

Clinical Chemistry, Bacteriology, Immunology and

Serology, New Born Screening and Drug Testing,

Histopathology, and Blood Bank) where they get to

do hands-on sample processing and analysis and

lectures by the section heads to educate the students

on the basics and principles of each section. As in any

pioneering systems, the training program of the first

batch of interns had met some challenges but it

proved to be a fulfilling learning process for both the

students and the staff. At present, with the leadership

and support of the hospital’s management, the

Laboratory continues to enhance the knowledge and

skills in medical laboratory science of the next batch

of medical technology interns.

Bataan Peninsula State University (BPSU)

recognized BGH Bataan General Hospital (BGH) was recognized

by the Bataan Peninsula State University (BPSU)

during the latter’s celebration of its 10th anniversary

as one of its partners. The university’s appreciation

to the hospitals’ contribution was captured in a

certificate of appreciation received by the Medical

Center Chief II, Dr. Glory V. Baltazar on March

23, 2017 at the Grand Ballroom, Lou-is Resort,

Balanga City. The hospital is an accredited institution

for the Related Learning Experience (RLE) of BPSU

nursing students and also accepts on-the-job training

for courses on BS Accountancy and BS in Psychology.

BGH being the only tertiary government hospital

in the province is an ultimate dream of employment

of most graduates of the said university. The common

degree of BGH employees who graduated from BPSU

are Bachelor of Science in Nursing, Bachelor of

Science in Accountancy, Bachelor of Science in

Business Management, and Bachelor of Science in

Education. Other than non-medical or nursing

profession, administrative and finance positions like

accountancy and business administration became in

demand in the hospital with its upgrading to 400 bed

capacity with increased manpower complement. BGH

shall continue to be a BPSU partner as it gives the

school graduates their most needed opportunity to

practice professions.

Medical Technologist Internship Training Program

Accredited by CHED

By: Jhoana M. Baluya, PhD

Department of Pathology and Laboratory

News and Updates


LAUNCHING OF

Bataan General Hospital has successfully launched

its Surgical Caravan last June 21, 2017 in line with the

nationwide launching of the said project on that same

date. Dr. Glory V. Baltazar, Medical Center Chief II,

explained that the Surgical Caravan“ToDOHAlaga,

May TSeKaP na, May Operasyon Pa!” is a follow-up

program of the Philippine Health Agenda - Checkup

to realize the provision of surgical intervention to

those who need them. It also enhances the service

delivery of LGU Hospitals through the technical

assistance from DOH Hospitals, and provides support

to LGUs for the continuity of the PHA’s three (3)

guarantees: (1) provide health care across all stages of

life; (2) establish Service Delivery Network; and

(3) improve universal health insurance coverage.

ACTUAL SURGICAL CARAVAN HELD AT BGH-OPERATING ROOM

BENEFICIARIES OF SURGICAL CARAVAN AT BATAAN GENERAL HOSPITAL

As of June 21, 2017, there were twenty-two (22)

patients who were served by BGH through the

caravan in the following procedures such as cataract

surgery, herniorrhaphy, excision of pterygium,

bilateral tubal ligation and minor excisions. Another

schedule of surgical caravan will be held on June 7,

2017 at the Orani District Hospital and on June 14,

2017 at the Jose Payumo Memorial District Hospital in

Dinalupihan, Bataan.

The said caravan is intended especially to the

poorest of the poor and marginalized Filipinos across

the country.

SURGICAL CARAVAN


Health Education and Promotion Officer


The Bataan General Hospital has successfully

relaunched its Public Health Programs through a

Service Delivery Network meeting which was held on

May 17, 2017 at the BGH conference room. The said

event was attended by different municipal health

officers, chiefs of hospitals, public health nurses and

rural health midwives in the Province of Bataan. Dr.

Glory V. Baltazar, Medical Center Chief II, gave her

welcome remarks wherein she reminded the attendees

on the three guarantees of the Philippine Health

Agenda namely All Life Stages and Triple Burden of

Disease, Service Delivery Network and Universal Health

Insurance in the attainment of All Health-related

Sustainable Development Goals and also to achieve the

goals of financial risk protection, better health

outcomes and responsiveness.

On the other hand, Mr. Romeo C. Tuazon Jr., Health

Education & Promotion Officer, presented to the body

the 12 Legacies of the Department of Health which

serve as the indicators in the achievement of Universal

Health Care for all Filipinos. Further, Mr. Tuazon

discussed the facts and figures in relation to BGH’s

services, its on-going health projects such as Medical

Specialist (MS) on Wheels and Mobile Blood Donation,

schedule of Medical Specialists at OPD, updates on the

infrastructure, new services like the Physical

Rehabilitation Unit and sooner the Hemodialysis unit and

lastly the upcoming Surgical Caravan which is intended

for NHTS/TSEKaP beneficiaries which will be held on June

23 of this year.

Thereafter, Dr. Baltazar discussed to the body the

Memorandum of Agreement (MOA) between BGH and

its active partners such as rural health units and district

hospitals in Bataan which aimed in strengthening the

service delivery network and also in promoting and

implementing of different Public Health program

The following are the public health programs that

were relaunched:

Adolescent and Youth Health Program

AIDS, STI & Viral Hepatitis Prevention & Control

Program (Bataan HAVEN)

Breastfeeding TSEK (Lactation Station)

Dental Health Program (Dental Clinic)

Bataan General Hospital relaunches

PUBLIC HEALTH PROGRAMS

News and Updates


Expanded Program on Immunization

Essential Newborn Care (Unang Yakap)

Family Planning

Health Education and Promotion Program

Infectious Disease Control Program

Integrated Management of Childhood Illnesses

Newborn Hearing

Newborn Screening

Non-Communicable Disease Control Program (Cancer, Stroke, Diabetes, Heart and Lung diseases)

Nutrition Program (Nutrition-Dietetics Service)

Occupational Health Program (Employee’s Clinic)

Prevention of Blindness Program (Eye Care Center)

Rabies Prevention and Control Program (Animal Bite Treatment Center)

Smoking Cessation Program (Smoking Cessation Clinic)

Tuberculosis Control Program (TB-DOTS and STC for MDR-TB)

Under Five and Child Health

Voluntary Blood Services Program (Blood Bank)

Women and Child Protection Program (WCP Unit)

Women’s Health and Safe Motherhood

Smoking Cessation Program (Smoking Cessation Clinic)

Tuberculosis Control Program (TB-DOTS and STC for MDR-TB)

Under Five and Child Health

Voluntary Blood Services Program (Blood Bank)

Women and Child Protection Program (WCP Unit)

Women’s Health and Safe Motherhood


Bataan General Hospital held its annual

strategic planning seminar last May 4-5, 18-19 and

25-26, 2017 at Hotel Stotsenberg in Clark Freeport

Zone, Pampanga with the theme “Achieving

VISION By Celebrating Differences”. Its objective is

to gain sights and inputs from employees to come

up with the new vision of the hospital to be

achieved by year 2022.

After session of planning activities and

discussion, series of fun games were held at the

function hall and pool area. It was participated by

employees who were grouped in four teams. The

objectives of the games are to promote team

building and to develop the ability of the

employees to strategize effectively in every given

situation.

“Achieving VISION by celebrating differences”

Strategic Planning Seminar

News and Updates


“Achieving VISION by celebrating differences”

Strategic Planning Seminar 2017

There were also Bingo Socials and group

presentation held in the evening after dinner.

Talents in singing and dancing were revealed

and discovered.

Summary of over all activities were discussed

on the following day as well as the

announcement of winners and awarding of

prices.

Last June 19, 2017, the management

announced the formulation of the new vision of

the hospital that is “Bataan General Hospital is

the leading multi-specialty center in Central

Luzon by 2022”.



Photos by: Dr. Javier Regner H. Saniano


NATIONAL

WOMEN’S MONTH

CERVICAL CANCER CONSCIOUSNESS MONTH

SAFE MOTHERHOOD WEEK

The Bataan General Hospital observed the

Cervical Cancer Consciousness Month and Safe

Motherhood Week wherein the highlight of the

celebration was the conduct of free ultrasound for

pregnant women as well as free Pap smear to

women aged 21 and above last May 23, 2017. It

was preceded by a short lay forum wherein Dr. Glory

V. Baltazar, Medical Center Chief II, gave her

welcome remarks to the attendees and emphasized

the importance of having a regular prenatal check-

up and also an annual pap smear as part of the

screening for cervical cancer. Dr. Darlene Minette

Zamora, Head of Dept. of Obstetrics and

Gynecology, gave a short lecture about the

Prenatal Care while Dr. Allen Gideon Tan discussed

the Cervical Cancer and Dr. Ninel Salazar talked

about Expanded Newborn Screening.

After the lecture, an Open Forum was

conducted wherein the attendees were given a

chance to ask questions regarding the said topic.

Part also of the month long celebration was the

information dissemination campaign spearheaded

by the Health Education and Promotion Officer, Mr.

Romeo C. Tuazon Jr. Several health education

classes was conducted at the watcher’s area,

business area, OPD and OB ward wherein different

IEC materials regarding cervical cancer and

prenatal care were distributed and posted at

different strategic sites of BGH.

Cervical cancer is the second most common

cancer afflicting women worldwide. In the

Philippines, approximately 12 Filipino women die

daily due to cervical cancer according to the 2010

Philippine Cancer Facts and Estimates.

Healthy Women’s Corner



Ribbon image by www.polyvore.com


Dr. Don Arlie Romero,

Head of Surgery Department

discusses Breast Cancer

Dr. Elmer Santos,

OB-Gyne Oncologist,

lectures on

Cervical Cancer

Mr. Romeo C. Tuazon Jr., HEPO,

encourages participants to be

more proactive on health by

having a healthy lifestyle


C A N C E R Raising Hope against

The fight against the Big C here in Bataan has

switched to high gears, as BGH started to offer a one-

stop shop for the diagnosis and treatment for most

cancer types. A multi-disciplinary approach of cancer

management is employed as well, most especially for

difficult cases. BGH has a large pool of subspecialists that

can cater to every aspect of oncology; from Surgical,

Gynecologic Oncologists that can do diagnostic and

therapeutic procedures; Pathologists that can read and

interpret specimens thru ordinary staining and

immohistochemical stains; Medical and Pediatric

oncologists that can offer cytotoxic and molecularly

targeted treatments; Pain specialists that can alleviate

distress thru proper use of analgesics; and Oncologic

Nurses that competently administer cytotoxics and

provide comfort and care. While lacking in Radiation

Oncology facility, this is the only area in Bataan where

subspecialty care for cancer is given, and is within reach

of most indigent patients. This year alone, the Medical

Oncology section has administered 580 chemotherapy

sessions to 120 patients (as of June 2017).

“Masaya ako na may ganitong serbisyo na sa Bataan”

says Ms. RS, a breast cancer patient undergoing

hormonal treatment.

Nararamdaman po naming ang tulong ng gobyerno, nakakapagchemotherapy po ako kahit wala po kami pera. - AM, a lymphoma patient

Masaya ako na may ganitong serbisyo na sa Bataan. - Ms. RS, a breast

cancer patient

By: Topoisomerase inhibitor

“Nararamdaman po namin ang tulong ng

gobyerno, nakakapagchemotherapy po ako

kahit wala po kami pera” says AM, a lymphoma

patient undergoing chemotherapy.

Most patients seen at the Oncology Section are

happy that cancer service is now available at BGH,

as surgery and chemotherapy procedures are very

expensive in most private institutions. At BGH,

most patients will get above services with

government support, and they are assured of

quality service as Staff are not only locally and

foreign trained, but also board-certified in their

respective specialties.

While the BGH - Oncology unit is still at its

infancy stage, primary focus is service to patients.

It is envisioned that Research and Education will

follow, with the aim of providing world class

cancer care to Bataeños.

ONCO


Lay Forum on

Hypertension,

HEAD and NECK CANCER

Bataan General Hospital

through the initiative of the

H e a l t h E d u c a t i o n a n d

P r o m o t i o n O f f i c e h a s

successfully conducted the Lay

Forum on Hypertension as well as

Head and Neck Cancer in observance

of the Hypertension Awareness Month

every month of May.

Mr. Romeo Tuazon Jr, HEPO,

gave his lecture on

Hypertension specifically

about its signs and

s y m p t o m s a n d t h e

corresponding management.



Ribbon image by www.rlv.zcache.com

As part of preventive measure, Mr. Tuazon mentioned that every Filipino should know their

Blood Pressure and also to have a healthy lifestyle by eating healthy and nutritious food,

practicing regular exercise and avoiding cigarette smoking. He promoted also the Smoking

Cessation Clinic of BGH which opens every Monday to Friday 8am to 5pm that offers help

especially to those smokers who want to quit smoking.

On the other hand, Dr. Jose Christopher Custodio, Medical Intern, discussed his topic on

Head and Neck Cancer, its common manifestations, management and prevention. Dr. Jefferson

Alamani, ENT Specialist, answered the different questions raised by the attendees of the said

event.

The whole family of Bataan General Hospital gathered once again to celebrate this year’s World Health Day with a theme “Depression: Let’s Talk”. Dr. Glory V. Baltazar, Medical Center Chief, emphasized the importance of mental health not only among patients but to the health care workers as well. She encouraged BGH employees to extend their support especially for those patients who are suffering from different mental health problems.

On the other hand, Mr. Romeo C. Tuazon Jr., HEPO, discussed to the attendees the important things that everyone should

know about Depression specifically its typical manifestations and common management. Mr. Tuazon also mentioned the seven (7) ways on how to help those patients living with Depression.

The said event was concluded by posting a message to the bulletin board by the BGH employees as a sign of their support

to those persons who are afflicted by the said condition.

HEPO


HEPO


HEPO

World No Tobacco Day

National Rabies Awareness Month

Arrows by: image.flaticon.com

Background image by: i.pinimg.com


World TB Day


BGH IS ISO

BGH as the first agency in

Region 3 to receive ISO 9001

recertification for QMS

BGH community together with the officials and employees of the Provincial

Government of Bataan celebrated the awarding of ISO 9001 recertification last May 22, 2017 at the Provincial Capitol’s

flag ceremony. BGH made wave in Region 3 as the very first agency in

Central Luzon to have passed the 2015 version of the ISO 9001 Quality

Management System (QMS) with no non-conformities in its processes.

ISC General Manager (Philippines),

Ms. Melanie Olvita and ISC Auditor, Ms. Glyza Sayas awarded the certificate to BGH Medical Center Chief (MCC) Glory

V. Baltazar together with the hospital’s division heads, namely, Dr. Roberto Luneta, Ms. Evelyn Rubia, Ms. Myrna V. Magat and Ms. Yolanda Lansangan. The

event was graced by our Provincial Governor, Hon. Francis Albert Garcia and witnessed by employees of the

Provincial Government of Bataan. Governor Garcia said that the

province is yet again proud of BGH’s

achievement for being recertified for ISO 9001 QMS and for being first to be certified with the 2015 version in the

whole of Central Luzon. Governor Garcia also expressed his full support to BGH as the only tertiary government hospital in

the province and for the hospital’s

continual development to better serve the people.


During the awarding of the ISO certification, MCC Dr. Baltazar acknowledged the contribution of the Provincial

Government as well as the ceaseless effort of every single employee of BGH in achieving a great feat of

institutionalizing an effective QMS. MCC also emphasized the mission and vision of the hospital that is committed to holistic, excellent and equitable medical care services towards patient satisfaction. As a customer-oriented hospital, MCC dreams of leading BGH as the preferred hospital of patients in need not only in the province but in the region

as well. BGH ISO 9001 audit took place last February 27, 2017 and was found to have no non-conformities in the

hospital’s provision of all its services in the medical (in-patient and out-patient), dental, ancillary, nursing and HOPS. BGH is certified through ISC Global who is a full-scope JAS-ANZ certification body in management systems

such as QMS which operates internationally working continually with some of the world’s most Innovative and dynamic organizations and industries across 22 countries which includes Microsoft and National Research Center, Inc, USA.

M A K I N G W A V E S I N T H E R E G I O N

By: Ria-Ann Lomeda Dizon

Professional Education, Training and Research Unit


HIV, the virus that causes AIDS, “acquired

immunodeficiency syndrome,” has become one of

the world’s most serious health and development

challenges.

Although HIV testing capacity has increased over time, enabling more people to learn their HIV status, about 4 in 10 of people with HIV are still unaware

that they are infected. Even today, despite advances in our scientific understanding of HIV, its prevention

and treatment as well as years of significant effort by the global health community and leading

government and civil society organizations, most people living with HIV or at risk for HIV do not have

access to prevention, care, and treatment, and there

is still no cure. However, effective treatment with antiretroviral drugs can control the virus so that

people with HIV can enjoy healthy lives and reduce the risk of transmitting the virus to others.

In year 2015, The Bataan General Hospital put up

a Treatment Hub which is Bataan HAVEN that will

cater the whole province of Bataan and also nearby provinces that will provide Free Services that will

help them to know their status regarding HIV and

AIDs. Bataan Haven provides pre and post-test

HIV Aids and STI Awareness

Counseling before HIV screening test, free of ARV’s for the confirmed PLHIV and also screening and

treatment for Sexually Transmitted Infections.

In order to increase the awareness of the public on HIV-AIDS, Bataan HAVEN continuously

conduct community out reached program for the campaign of HIV AIDS Awareness in Schools, Community or Barangays, Work place, LGBT

Group and also in Drug Rehabilitation Center.

By: Mr. Johnson Diaz Palaypay

Bataan Haven Clinic Manager

Ribbon image by www.kodyboye.com

Bataan HAVEN conducts HIV/AIDS and STI’s Seminar

and Awareness for some selected Newly Hired Employees

of Bataan General Hospital and also celebrates the

commemoration of the “International AIDS Candlelight

Memorial 2017” last May 29, 2017 headed by HIV AIDS

Core Team (HACT).


The epidemic of HIV and STI Infections in the country remains to be increasing since 2017. Factors to its

dramatic and continuous rise are lack of awareness about the disease of interest and changes in the behavioral paradigms of the key population and vulnerable groups. Hence to intensify advocacy drives and preventive

mechanism.

Percentage of Persons Living with HIV enrolled in Bataan HAVEN

In January 2017, there were 844 new HIV antibody seropositive individuals reported to the HIV/AIDS & ART Registry of the Philippines (HARP). This was 5% higher compared to the same period last year (804). This was the highest number of cases ever reported since 1984. Eighty-nine percent of those were a symptomatic at the time of reporting.

27 new cases are detected everyday.

Basic HIV / AIDS and STI’s Awareness, Counseling and Testing at Bureau of Jail Management and Penology (BJMP) last

May 22 and 23.

Bataan HAVEN is located inside Bataan General Hospital at Building 1 – 1st floor, It opens on Monday to Friday,

8:00 AM to 5:00 PM and look for Mr. Johnson Diaz Palaypay, the Clinic Manager.


ARE YOU READY FOR THE BIG ONE NOEL M. LAXAMANA, MD, CFP, DFM

Disaster Risk Reduction Management for Health (DRRM-H) Manager

Head of Emergency Department

Getting life back to normal is the ultimate goal of all this

preparedness planning. While planning seems like a laborious

and an unpleasant task, capacitating and empowering people will spell the difference

between life and death.

The Province of Bataan is not spared from the potential wrath of the “ Big One. ” Should that unfortunate event

happen, one must not be caught flatfooted. Based on the latest report of the Metro Manila Earthquake Impact Reduction

Study (MMEIRS), the activation of the West Valley Fault with a Magnitude of 7.2 could have devastating effects, which

includes – 170,000 residential houses will collapse, around 34,000 persons will die and 114,000 persons will be injured.

Further, fire will breakout throughout the city, and infrastructures and lifelines will also be heavily damaged.

The 100-kilometer West Valley Fault has been described by the experts as “ ripe for movement. ” Some form of

seismic activity happens around every 400 years or so. It was in the year 1658 when the last activity was recorded, and

well, you do the math – anything could happen any time now, and it should be something that we ought to prepare for!

“ ” ?


Outdoors or outside When you are caught outside during ground shaking, stay calm! If you are driving a vehicle, immediately pull to the side of the road, and avoid blocking the way for ambulances and other emergency vehicles. Stay away from trees, lamp posts, poles, steep slopes and tall structures that could fall on you and cause injury. Stay in your vehicle until the shaking stops. Keep in mind of your surroundings and plan your exit. Once the shaking stops, one should get out of the vehicle and go straight to an open area that is safe. Listen to the radio or check your phone to get latest updates from the government or the local officials. Experts advise everyone to keep an emergency “go-bag” in the car so that one has a ready supply of food, medicine, water, a flashlight and a rain coat, in case an earthquake strikes.

At the Hospital Do not panic. You are in one the safest places in the province. Most of the buildings of Bataan General Hospital are relatively new. Continuous assessments

of its structural and non-structural aspects are being conducted by the Engineering and Facilities Management Section (EFMS) and DRRM-H Committee on an annual basis. Objective and subjective measurements are carried out based upon the Hospital Safety Index (HSI), developed by the World Health Organization (WHO) and the Department of Health (DOH). Recommendations based on the HSI are applied in our agency to further strengthen our resilience during disasters. Should an earthquake happen, follow the “duck-cover-hold on” method. Duck under a sturdy desk or table, and hold on to it, or protect your head with your arms. Stay away from glass windows, shelves, cabinets, and other heavy objects. Beware of falling objects and be alert and keep your eyes open. At about the same time during ground shaking, the alarm or siren is activated, thus reinforcing the hospital staff to do the “duck-cover-hold on” method. Once the shaking stops, head out for the nearest exit in an orderly fashion and go to the designated evacuation area. The identified evacuation areas of the hospital include the parking area in front of the Emergency Room, the road in front of the hospital, and the free parking area across the hospital premises. Do not go back to the hospital immediately, unless there is a go signal from the hospital Incident Management Team (IMT) or from the Safety Officer.

At Home If the ground shaking occurs at home, keep your cool and stay calm! Follow the “duck-cover-hold on” method as previously described. Listen to the radio and check your phone for updates from the local government officials. What is important at this time is to head out for the identified evacuation area in your barangay, equipped with your “go-bag”. Contents of your “go-bag” per member of the family should include the following:

Food which should last for 72 hours (non perishable, cooked in an easy open can)

Clean potable water which should last for 72 hours

Extra clothes and rubber shoes First aid kit Battery operated or crank radio Duct tape Thermal blanket Raincoat Documents stored in a ziplock (or scan important

documents and save them in a USB or a portable drive)

Be updated with the latest news Lastly, keep yourself updated with the latest tips and guidelines by browsing through the following websites:

PHIVOLCS - http://www.phivolcs.dost.gov.ph/ MMDA - http://mmda.gov.ph/ NDRRMC - http://ndrrmc.gov.ph/

Here are some helpful tips when an earthquake occurs. These hints are categorized into the places of occurrences should the

“ B ig One ” happen:


“Turn your face toward the sun, and the shadows

will fall behind you.”

A growing body of researches shows that having positive thoughts may actually improve physical health. There is an intimate and dynamic relationship between what happens in the brain influences what happens in the body. Studies have proven wealth of evidence that positive emotions can boost the immune system response against diseases, while negative thoughts can suppress it.

Life has its ups and downs. We live in a cluttered world that’s full of anxiety and stress. Do you tend to look on the sunny side of life, or do you often see a future filled with dark, stormy skies? There is no any doubt that it’s too easy to fall into unhealthy patterns of thoughts. Some people are naturally optimistic and have a sunny personality. But even if you are not the type of person who makes lemonade from the lemons and the one who sees the glass as half-empty than half-full, you can learn to be optimistic.

Like any healthy habit, optimism is something you need to practice every day. Here are some practical tips to

achieve a positive mindset.

By: Imee Eden F. Roy, RN, MAN

E.R. Nurse

Background image by: www.askajna.com

Find the opportunity in every difficulty. Every challenge and difficult circumstance we

successfully conquer in life helps strengthen not only our will, but our confidence and ability to surmount obstacles that we may face in the future.

Invest in love. We all know that love is the greatest force in the

universe, and that our most fulfilling experiences are those in which we give love and we are loved.

Take an inventory of your blessings each day. It sounds a bit of a cliché phrase, but it is really a

good advice. Reflecting upon your daily blessings will help you improve your disposition and aptitude to handle life’s disappointments and setbacks.

Surround yourself with positive, upbeat people.

Let go of the people who give you stress and make you miserable. Surround yourself with people who add the fuel of advice and encouragement to keep moving forward.

Deal with situations that you can control and forget about those you can't. Focusing on what we can’t control makes

us less effective and this can lead to the outcomes we fear the most. The more time and energy we waste on the stuff that we can’t control, the less time and energy we could spend on the things in which we can make a difference.

Keep things in perspective. The ups and downs of life's long journey can

be hard, try to find its adventures. A bump in the road is only temporary.

Focus on the present. Instead of dwelling on the past or worrying

about the future, practice being and living in the present moment. Choosing to live in the past or the future only robs you of truly living.

Being optimistic in life will not only empower a

strong foundation upon which to build successful and enduring relationships with family and friends, but having positive outlook may contribute to your good physical health.

Cultivating Optimism A Positive Outlook may Impact your Health


By: Vladimir A. Untalan, MD, FPBA

Department of Anesthesia

Post-it image by: cliparting.com

On July 10, 2017, the recognition giving body selected the best employees from different (five) divisions of the hospital. The evaluation was based on the employees’ performances from April - June 2017. This is a quarterly recognition given to employees who showed exemplary performance in their work. Performance appraisal forms were distributed to various section heads who nominated their best employee. These nominations were forwarded to the respective division heads for further evaluation. After which, the nominees were advanced to the Praise Committee for final deliberation. One awardee per division was chosen and all five were recognized during the flag ceremony. Each awardee received a plaque of recognition and a fruit basket.

The awardees for the second quarter were the

following: Dr Elmer R. Santos (Medical Division), Ms. Angelita P. Aquino (Ancillary Division), Ms. Nelia S. Bautista (Nursing Division), Ms. Marichar M. Paya (Finance Division), Ms. Maribel V. Guanzon (HOPS Division).

The Praise committee aims to inspire employees to bring their best attitude and professionalism at work. For every good work done, due recognition is credited. The committee believes that giving recognition makes an employee feel invigorated and gives sense of pride.

This reminds me of a story about John F. Kennedy and a janitor. “President John F. Kennedy was visiting NASA headquarters for the first time, in 1961. While touring the facility, he introduced himself to a janitor who was mopping the floor and asked him what he did at NASA. The janitor replied, “I’m helping put a man on the moon!”

Let us all be like the janitor who understood the vision and his part in it. Let all our employees say, “I will bring the best of me everyday, I will be productive, I will be part in attaining total customer and patient satisfaction’.

Praise Committee

BEST EMPLOYEES for 2nd Quarter 2017


___ Sports Fest 2017 ___ On May 15, 2017, BGH held its annual sportsfest at Bataan People’s

Center. It featured basketball and volleyball games comprised of employees

from various division. The teams were paraded by mutya ng ikatlong lahi

contestants namely Jerry Baldeo, Perry Ginete and Henry Habal. The parade

was made lively by drum beaters from Balanga, Bataan.

After more than a month of elimination games, two teams from

basketball and volleyball emerged as competitors for the championship.

Team Orange and Team Green battled for basketball while team Blue and

team Yellow battled for volleyball championship. The orange team came forth

as the basketball champion and Blue team for volleyball. Mark Espino of team

Green was chosen as MVP and was also the winner of 3-point shot

contest.

The championship game between team Orange and Green was a nip

and tuck battle. It was an action packed 40 minute ballgame that featured a

see saw battle from start to finish. The game was eventually won by the

orange team. Thanks to the steady play of Harmond Mallari, RJ Delacruz,

Merwin Villanueva,

Dr. Vincent Reyes and

Dr. Vladimir Untalan.

Other members of the team

who p laye d we re D r .

Chandler Andrade, Dr. Alcantara,

Dr. Alfredo Ganaca,

Ronaldo Dizon, Jano Figueroa,

Elmer Verdadero and Bryant

Reblando.

Knowledge, Skills and Attitude… Knowledge and skills plus attitude (K.S.A.) are important factors that we are looking for. Knowledge refer to a theoretical or practical understanding of a subject and is acquired by a person through experience and education, by perceiving, discovering and learning, while skills is acquired through deliberate, systematic, and sustained effort to smoothly and adaptively carry out complex activities or job functions involving ideas, things and/or people. These two factors, combined with positive attitude which influences an individual’s choice of action and responses to challenges and situations encountered in every day dealings, is a great possession. We often think that knowledgeable and skilled people are the asset of an organization and yet in the end, we realized that there is missing. Not all intellectual people are patient and humble. A factor of having a good and positive attitude elevate a person’s kind of a person. How would you love to work or deal with a person who has bad attitude? You may admire a person’s capability of what he can do, but more on how he can do it. It is easy to teach knowledge and skill but you will find it difficult to change one’s perception in life and behavior. So be smart, be clever, become an expert and succeed… but always be good.



By: Vladimir A. Untalan, MD, FPBA



Bataan General Hospital’s Department of

Anesthesia is committed to be the premier center for

anesthesia perioperative care in Region III. On August8,

2016, BGH launched the Pre-Anesthetic Anesthesia

Clinic (PAAC) located at the Out Patient Department

and opens Monday to Friday 3:00 - 5:00 PM. It aims to

screen, assess and optimize patient care particularly for

those needing surgery under General Anesthesia (GA),

Regional Anesthesia (RA), and sedation. The overall goal

of the center is to enhance the well-being and safety of

patients coming for surgery.

The center first provides comprehensive

anesthesia risk counseling that is done a few days

before the scheduled surgery. The patient meets with

the various perioperative team members. The PAAC

staff includes medical clerks, interns, residents, and the

attending anesthesiologist. A complete history, physical

exam, and the necessary pre-admission tests are

performed and reviewed before patients are admitted

for surgery. In addition to this, the PAAC team conducts

Bataan General Hospital: Pre-Anesthetic Assessment Clinic That Puts Patients First

a follow up on patients that have been referred for

preoperative optimization. The anesthesiologist then

formulates a preliminary anesthetic plan, confers with

the patient, and answers any question. PAAC ensures

that undiagnosed or poorly controlled medical

conditions are given due attention.

The opportunity to conduct consultations on

anesthesia and experience a thorough assessment prior

to undergoing surgery decreases the patient’s anxiety.

On one hand, PAAC allows patients to ask questions

about their procedures in a stress-free environment. It

also gives the anesthesiologist and the medical team

time to plan for complicated cases that might need

further review and workup. Proper planning guarantees

that the use of hospital resources is focused on

necessary tests and referrals. The PAAC also increases

the rate of patient safety and is a testament to the

quality service offered by BGH’s Department of

Anesthesia.

By: Tanya Louisse Tysmans, MD, DPBA


Dr. Maureen Medea C. Velarde assessing a pediatric patient.


Nursing: A Profession Like No Other

What does exactly it mean to be a nurse? For some it’s just a job. A profession that gets people paid and put food on the table, just like any other. For me it’s more than that. It’s not like any other, it’s a vocation, an opportunity to serve and make a difference to other people’s lives. Nurses witness new life being brought into the world, and even in someone’s last days, last moments, last breath being taken, they are there, extending care, providing comfort, looking after people with dignity and respect. From womb to tomb, as they may say. What better way to honor nurses than this, a poem which tells a story about the amazing work they do, and how they make the world a better place for you!

N is for the nurturing, non-stop care and love they bring, night shifts that they do endure, never-ending ways to reassure

U is for the ultimate goals they set, undeniable efforts they put for those goals to be met, unwavering strength and patience, uplifting words which make a difference

R is for resilience and coping skills, right judgement and inexorable will, running after doctors to confirm orders, remarkable ways to deal with patients’ anger

S is for the smiles painted on their faces, singing away the worries, rising above challenges, sacrificing their time, no weekends or holidays, solving different problems, they always find ways

E is for empathy, putting themselves in some body’s shoes, exceptional minds, always looking for cues, eager to learn new things to provide better care, enthusiastic soul with the desire to share

Samu’t-saring saloobin ng mga pasyenteng napagaling.

By: John Erick P. Alvarez, RN,

E.R. Nurse

H U G O T:

I sang pangkaraniwang

araw nalang po sa Emergency

Department ang maraming

pasyente, kaya hindi ko po inaakala na

may matutuwa at magpopost sa social

media nang kanilang pagpapasalamat dahil

sa mabuting serbisyong ating ibinibigay dito sa

Emergency Department ng BGH. Isang simpleng

aksidente sa sasakyan ang nagdala kina JC boy

Atanacio, Jonas Bangco at Sir Jobe Paguio,

paglilinis nang sugat, pagtuturok ng gamot at

pagbibigay ng kaalamang pangkalusugan ang

aking ibinahagi sa kanila na lagi naman po naming

ginagawa. We cannot please everybody pero

hangat ginagawa natin nang maayos at may

pagmamahal sa ating trabaho na walang hinihintay

na kapalit ang Diyos na po ang bahala sa atin.

I’m Geramie B. Quimba, way back 2015

nadiagnose ako na may ectopic pregnancy . As far

as I remember sobrang takot at kaba ako nun kasi

baka di ako makasurvive. Maganda ang experience

ko sa operating room not because naoperahan ako

but because of the people there. Paggising ko so

thankful kasi successful operation at buhay pa ako.

Thank you BGH! Lahat ng papuri ay binabalik ko sa

ating Diyos na nagbigay sakin ng pangalawang

chance na mabuhay pa.


HR

Q. Is there a legal basis for Non-Monetary

Remuneration for Overtime Services Rendered?

A. Yes, Civil Service Commission (CSC) and

Department of Budget and Management (DBM) Joint Circular No. 2, series of 2004.

Q. Who are covered by the said circular?

A. Regular employees occupying positions of

Chief of Division and below.

Q. What is the difference between Compensatory

Overtime Credit (COC) and Compensatory Time-Off (CTO)?

A. Compensatory Overtime Credit (COC) refers

to the accrued number of hours an employee earns as a result of services rendered beyond regular working hours without the benefit of overtime pay.

Compensatory Time –Off (CTO) refers to the

number of hours or days an employee is excused from reporting for work with full pay and benefits. It is a non-monetary benefit to an employee in lieu of overtime pay.

Q. How may COC be earned?

A. It may be earned upon rendition of an

approved overtime services.

NON-MONETARY REMUNERATION FOR OVERTIME SERVICES

By: Zenaida G. Ramos, MPA, Ed.D.

Supervising Administrative Officer/HRMO

FAQ image by: www.trnty.edu

Q. How may the COC be used?

A. COC may be used as a compensatory

time – off and for other purposes.

Q. Is there an expiration on the validity of COC?

A. Yes, The COCs should be used within the year

these are earned.

Q. Does BGH observe this rule? If so, How is it

implemented?

A. Yes, BGH has Work Instruction on the grant of

Compensatory Overtime Credit and availment of Compensatory Time-Off.

Upon rendition of approved overtime services, extended duty, or “ recall to duty” an employee can apply for Compensatory Overtime Credit and use it as Compensatory Time-Off , subject to approval of the head of agency.

Q. Where can an employee seek assistance on

matters about compensatory time-off?

A. Please proceed to Human Resource Office where everyone is always welcome.

Corner


Glory V. Baltazar, MD, MPH, MHA, CESe

Medical Center Chief II

DOCTORS AT YOUR SERVICE…. MEDICAL CENTER CHIEF II

CHIEF OF MEDICAL PROFESSIONAL STAFF II

Roberto B. Luneta, MD, MPH, MHA

Chief of Medical Professional Staff II

DEPARTMENT OF FAMILY AND COMMUNITY MEDICINE

The Department of Family and Community Medicine (DFCM) started on the last quarter of 2016 and was accredited by the Philippine Academy of Family Physicians (PAFP) as a

New Program offering Practice-Based or Innovative Family Medicine Residency Training Program. The training is part of a national network of DOH-retained hospitals offering Family Medicine Residency Training Program (DOH-FMRTP), and one of the 66 medical center throughout the country offering FMRTP. The DFCM is a unique branch of the hospital providing continuing, comprehensive and holistic care at the Emergency Department and the Medical Section of the Out-Patient Department. Further, the department enrolled the hospital’s Employees’ Clinic in the Family Health Care Program (FCHP), providing primary care and wellness for all personnel. The department also provides primary care and counseling services at Bataan HAVEN, which is a DOH-designated HIV/AIDS Hospital Treatment Hub. As for the community extension and health services, BGH-DFCM has adopted Barangay Cabog-Cabog in Balanga City as the recipient of the Community Oriented Primary Care (COPC). The department currently has a faculty trained in Family and Community Medicine, Infectious Disease and Tropical Medicine and Emergency Medicine. At present, there are five (5) Family Medicine Resident Trainees enrolled in the four-year program. It is envisioned that the graduates of the training program shall be the future health managers of the families and communities in Bataan and nearby provinces in Region III.

Noel M. Laxamana, MD, CFP, DFM


Training Officer

Abigael C. Andal, MD, CFP, DFM

Medical Specialist III

Aristotle A. Acuña, MD

Medical Officer III

Warren D. Alngag, MD, CFP, DFM


Jelvie T. Cabañes-Lajom, MD, CFP

Medical Officer IV

Jason D. Dela Cruz, MD, CFP

Medical Officer IV

Mark Jeffrey Onato MD

Medical Officer IV

Mark Mendoza, MD

Medical Officer III

John Erickson P. Mateo, MD, CFP

Medical Officer IV

Katherine B. Melegrito, MD

Medical Officer III

Ericson Lloyd A. Patio, MD, CFP, DFM

Medical Officer IV

Jorose C. Quindoy, MD

Medical Officer III

Javier Regner H. Saniano, MD, CFP, DFM


Tyrel E. Tolentino, MD, DFM, FPAFP

Department Head

Eleonore Joy D. Montefalcon, MD

Medical Officer III

Vigil V. Natividad, MD, CFP, DFM

Medical Specialist II


DEPARTMENT OF MEDICINE

The Department of Internal Medicine is committed to deliver quality health care to the

patients admitted in Bataan General Hospital. We have a robust pool of active and visiting board certified specialists and sub-specialists who complement the different departments in the hospital. These include Internists, cardiologist, Interventional Cardiologist, Pulmonologists, Oncologist, Neurologist, Gastroenterologists, Infectious Disease Specialist, nephrologist, and a newly signed specialist in the management and treatment of Inflammatory Bowel Diseases. The department manages the emergency admissions, in-patient wards, Intensive Care Unit, Coronary Care Unit, Acute Stroke Unit, Heart Station, Physical Rehabilitation Unit, Endoscopy Unit, and soon the Hemodialysis Unit. Presently, the following procedure are being catered by the department: electrocardiogram, 2D echocardiogram, treadmill stress test, gastroscopy, colposcopy, and bronchoscopy, which is the first in the province and in the region among DOH hospitals.

Allen Andrew T. Sy, MD, FPCP, FPCC

Medical Specialist IV, Department Head

Maribel E. Alquizar, MD, DPCP

Medical Officer IV

Elaine Jane B. Abenoja, MD, DPCP

Medical Officer IV

Aileen S. Carreon, MD

Medical Officer IV

Anne Louise G. Chan, MD, FPCP


(Infectious—Adult)

John Noel U. Chan, MD, FPCP, FPCCP


(Pulmonologist)

Gerard Erikson G. Gonzales, MD, FPNA


(Neurologist)

Shirley D. Chua-Manera, MD

Medical Officer IV

Mark Collins Escaño, MD

Medical Officer IV

Raymund John G. Ibañez, MD

Medical Officer IV

Ramon Christopher T. Mendoza, MD

Medical Officer IV

Ralph Martin J. Mison, MD, DPCP

Medical Officer IV

Jose Enrique Y. Montoya, MD, FPCP, DPSMO


Professional Education, Training and Research Unit Chief

Maria Olivia A. Ogallesco, MD, DPCP

Medical Officer IV

Maria Carla Tablante, MD

Medical Specialist III (PT)

(Gastroenterologist)

Maria Pamela P. Oandasan, MD, DPCC, FPCP

Medical Specialist III (Cardiologist)

Training Officer

Jerny M. Osias, MD, DPCP

Medical Officer IV

Joseph M. Quan, MD

Medical Officer III

Dara Diana D. Relleve, MD

Medical Officer IV

Christopher G. Sampana, MD, FPCP


(Gastroenterologist)

Rely Ann F. Ronquillo, MD, FPCP


(Pulmonologist)

Jocelyn T. Sagurit, MD, DPCP

Medical Officer IV

John Ryan, G. Viar MD, DPCP

Medical Officer IV

Rhaniel U. Nivera, MD, DPCP


Jo-Ann S. Bongco, MD

Medical Officer IV

Angelito A. Flora Jr., MD, DPCP

Medical Officer IV


Great things come from small beginnings. The vision of our Department, which is, to produce board certified graduates, is indeed a great challenge. As we aim towards that direction, we

have gradually acquire the foundation of a good training facility. During the early years of the department, we started only from seven consultants and began to multiply with the advent of upgrading of Bataan General Hospital to Level III teaching and training tertiary hospital. The department were able to acquire the services of a pediatric anesthesiologist as well as additional Diplomate consultants who are in the field of research and training. Furthermore, advance airway equipment, patient monitors, anesthesia machine and inclusion of modern anesthetic drugs were procured. These would markedly improve delivery of anesthesia service to our patients.

The Anesthesiology Department was initially granted a 1 year probationary status for residency training on October 19, 2016 by the Philippine Board of Anesthesiology. After a few months, a resident trainee entered our training program. The Residents’ rotations include: operating room, out of O.R. procedures, and Pre-Anesthesia Assessment Clinic (PAAC). Among the hospitals in Bataan, the P.A.A.C. is unique to Bataan General Hospital and is considered a safeguard for judicious anesthesia practice

It is with great pride that we are able to keep pace with our vision. Indeed, great things come from small beginnings. With the unwavering enthusiasm of the department combined with the supportive administration that we have, it is with confidence that we will surely surpass all the challenges ahead of us.

DEPARTMENT OF ANESTHESIA

Vladimir A. Untalan, MD, DPBA


Cristina B. Agtarap, MD

Medical Officer IV

Marika J. Biag, MD, DPBA


Joan D. Buduhan, MD


Leandro Jesus L. Carillo, MD

Medical Officer IV

Randy Flor G. Elba, MD

Medical Officer IV

Jennifer B. Hipol, MD, DPBA

Medical Officer IV

Marlo B. Manzano, MD, DPBA


Sheryl F. Jalaidi, MD

Medical Officer IV

Gerald Caesar O. Libranda, MD

Medical Officer IV

Rosemarie Joyce D. Marmolejo, MD

Medical Officer IV

Nelson D. Navarro, MD

Medical Officer IV

Tanya Louisse Tysmans, MD, DPBA


Training Officer

Maureen Medea C. Velarde, MD, DPBA

Medical Officer IV

RADIOLOGY DEPARTMENT

The Department of Medical imaging under the Ancillary Division is manned by qualified staff which consist of radiologists, radiographers, and other supporting personnel that

provide radiological services to the patients of Bataan General Hospital.

It has three sections, namely General Radiology, Ultrasound, and CT scan. The Bataan General Hospital has recently upgraded

its Medical Imaging Department with the addition of a new digital mammography unit will aid in the early detection and

diagnosis of breast diseases in women.

Glenn M. Antonio MD, FPCR

Medical Specialist III, Department Head

Maria Jinky S. Salaria, MD

Medical Officer IV

Odysseus C. Chan, MD, FPCR


Cristino Besanio O. Cruz, MD, FPCR, FUSP


Adela U. Po, MD, FPCR, FUSP


Kathleen Anne L. Verdadero, MD

Medical Officer III


The Bataan General Hospital Department of Obstetrics and Gynecology is committed to provide the highest quality standard of education, training, research and service in

the specialty practice of obstetrics and gynecology. Led by Dr. Darlene Minette C. Zamora, our team is composed of highly trained and competent professionals unified and dedicated to deliver efficient and effective obstetrical and gynecological services, while maintaining the highest level of compassionate and personalized healthcare. The department boasts of its complement of board-certified subspecialists in Advanced Pelvic Surgery, Gynecologic Oncology, Maternal and Fetal Medicine, Minimally Invasive Gynecologic Surgery, Pediatric and Adolescent Gynecology, Reproductive Endocrinology and Infertility, and Ultrasound, that enable us to provide the best quality of care for our benevolent patients, catering to their needs with vigilance and skill. While currently already a recognized center for service by the Philippine Obstetrical and Gynecological Society, the department is steadfast in its mission to establish an accredited residency training program – the first in Bataan. Determined to be at the forefront of relevant, modern, and progressive obstetrical and gynecological practice, we are resolute in our vision to be a recognized center of excellence, both locally and internationally, through actively seeking improvements and innovations to our practice.

DEPARTMENT OF OBSTETRICS AND GYNECOLOGY

Darlene Minette C. Zamora, MD, FPOGS, FIFEPAG


Jennifer L. Caudilla, MD

Medical Officer III

Gina Carmencita P. Bacnis, MD

Medical Officer IV

Jean B. Baybayan-Almirol, MD

Medical Officer IV

Cecille Louise L. Cercado, MD, DPOGS

Medical Officer IV

Zelda Sue C. De Leon, MD

Medical Officer III

May Ann Princess S. Del Moral, MD, FPOGS


Aphrodite G. Imbuido, MD, DPOGS


Krissane G. De Peralta, MD, FPOGS, FPSGE


Melissa Anne B. Gamilla, MD

Medical Officer IV

Jay Vee Lyne G. Iñigo, MD

Medical Officer IV

Rementina Y. Magdaug, MD

Medical Officer IV

Friziel T. Manliclic, MD

Medical Officer III

May Ann E. Palonpon, MD

Medical Officer IV

Kriselle S. Mercado, MD

Medical Officer IV

Ann Katrina C. Navarro, MD

Medical Officer IV

Sherryl B. Ramirez, MD

Medical Officer IV

Louis May A. Reyes, MD

Medical Officer IV

Elmer R. Santos, MD, FPOGS, FPSRM


Ana Claudine R. Zamora, MD

Medical Officer IV

Allen Gideon R. Tan, MD, DPOGS, FPSRM, FPSGE


Training Officer

Bernadette D. Velasquez, MD

Medical Officer IV

Abegail Val Dulay Famatiga, MD

Medical Officer IV


DEPARTMENT OF PEDIATRICS

Helping children lead healthier lives – is our passion. BGH’s Department of Pediatrics offers a 3-Year PPS Accredited Residency Training

Program for physicians with the desire to specialize in pediatric health care. The goal of the training program is to improve the health of neonates, children, and adolescents through excellence in patient care, research, teaching, advocacy and community services in Bataan.

The department has a full roster of General Pediatricians and Subspecialists (Endocrinologist, Pulmonologist, Nephrologist, Neurologist, Cardiologist, Gastroenterologist/Hepatologist,, Infectious Disease Specialist, Hematologist/Oncologist and Neonatologist) who will guide aspiring physician to become the best-trained pediatricians in the country.

Jerry James B. Bunagan, MD, FPPS

Medical Specialist III (PT) - Department Head

Ma. Rowena O. Cuya, MD, DPPS, DPSN, DPNSP

Medical Specialist III (PT) Nephrologist

Jocelyn S. Bongco, MD, DPPS


Norina Rachel P. Collantes, MD, DPPS

Medical Specialist III (PT) Neurologist

Jennifer A. Olay, MD, DPPS, DPSGHAN


Gastroenterologist/Hepatologist

Suzette M. Perfecto MD, FPPS, FPCC, FPSE

Medical Specialist III (PT) Cardiologist

Kristine Ann A. Alonzo, MD, DPPS


Ma. Veronica I. Galvez MD, DPPS


Katharine Erlinda O. Dagoc, MD, DPPS


Charo N. Francisco, MD, DPPS, DPAPP

Medical Specialist II , Pulmonologist

Angeli Alexie G. Austria, MD

Medical Officer IV

Maria Betheliza L. Caguingin, MD

Medical Officer IV

Marilyn M. Calades, MD

Medical Officer IV

Susan C. Galvez, MD

Medical Officer IV

Anna Marie G. Flora, MD

Medical Officer IV

Cecilia A. Francisco, MD

Medical Officer IV

Millette M. Inoncillo, MD, DPPS

Medical Officer IV

Maria Almira R. Kiat, MD

Medical Officer IV

Sarai C. Lorenzo, MD

Medical Officer IV

Jennalyn M. Pinlac, MD, DPPS

Medical Officer IV

Sheena F. Molina, MD, DPPS

Medical Officer IV

Mae Wilenrose B. Nivera, MD, DPPS

Medical Officer IV

Ninel L. Salazar, MD

Medical Officer IV

Jennlyn R. Tomas, MD

Medical Officer IV

Mariel B. Valmonte, MD

Medical Officer III (1st Year Resident)

Maria Ines Bettina L. Santos, MD, FPPS, FPIDSP

Medical Consultant, Infectious Disease Specialist

Training Officer

Maileen M. Roa, MD, DPPS, FPSPO, DPSHBT

Medical Consultant

Hematologist/Oncologist

Glenn Tolentino, MD, FPPS, FPSNBM

Medical Consultant, Neonatologist

Lalaine Audrey M. Untalan, MD, DPPS, FSPME

Medical Consultant, Endocrinologist

Dharnyl Ayudtud, MD

Medical Officer IV

Jernelyn P. Reloj-Choi, MD

Medical Officer IV


DEPARTMENT OF PATHOLOGY

The Department of Pathology provides broad scope of laboratory services and is divided into three major divisions: Clinical Pathology, Anatomic Pathology and Blood Bank.

The Clinical Pathology division is a Tertiary Clinical Laboratory which provides services ranging from basic laboratory tests (such as CBC, clinical microscopy, blood chemistry) to more advanced laboratory tests (such as PCR, ELISA, CLIA, etc) with the goal of providing majority of diagnostic tests and to minimize outsourcing to other laboratories. Also, with the new addition of the Laboratory Information System, a more efficient request-to-delivery of results is now possible.

The new Anatomic Pathology Laboratory is fully functional in providing routine histopathology and gynecologic and non-gynecologic cytology. Immunohistochemistry and intra-operative consultation through Frozen Section will soon be made available.

The Blood Bank is actively involved in securing adequate blood supply for our patients by advocacy and regular mass blood donation,

and through the strong support of our doctors.

Jefferson B. Mendoza, MD, DPSP


Ma. Jessica M. Visaya, MD, DPSP


Wilmercita D. Mallari, MD

Medical Officer IV

Jan Ray Q. Perez, MD, DPSP


Ernesto E. Lopez Jr., MD,

Medical Officer IV

DEPARTMENT OF SURGERY

The Bataan General Hospital (BGH) – Department of Surgery is proudly providing the

standards of surgical care set by the Philippine College of Surgeons to the people of Bataan. The BGH – Department of Surgery brings affordable yet up to date surgical treatment at par with the DOH hospital in the region as well as hospitals in Manila. The local community of Bataan and nearby provinces need not travel far for General, Cancer, Minimally Invasive, Urologic, Orthopedic, or ENT Surgery services as our skilled and competent surgeons are willing and able to serve with compassion. When in doubt, consult your friendly surgeon. Our doors are always open.

Don Arlie S. Romero, MD, FPCS, FPALES, FPSGS


Ruel A. Dela Cruz, MD, DPBO

Medical Specialist II (Ortho)

Romeo W. Alcantara Jr., MD, DPBS

Medical Officer IV

Charles J. Cruz, MD, FPOA


Chandler E. Andrade, MD, FPCS, FPSGS


Training Officer

Ismael Paulino F. Alonzo, MD, DPBS

Medical Officer IV

Andrew Cady C. Douglas III, MD

Medical Officer IV

Vincent Andrew V. Reyes, MD, FPCS, FPSGS

Medical Officer IV

Katherine D. Valeroso, MD

Medical Officer III

Alfredo P. Ganaca Jr., MD, FPCS, FPSGS

Medical Officer IV

Patrick Jason A. Talusan, MD

Medical Officer IV

Chito M. Semblante, MD

Medical Specialist III (PT-Neurology)

Jefferson A. Alamani, MD, DPBO-HNS


Maria Benita T. Gatmaitan, MD, FPSST

Medical Officer IV


Maria Kathryn L. Pablo, MD

Medical Officer III

OPTHALMOLOGY DEPARTMENT/OPD

The services of the Out-patient Department of Bataan General Hospital have improved

tremendously for the past few years. Before, aside from the major departments namely Surgery, Obstetrics and Gynecology, Pediatrics and Internal Medicine, we only have few specialty services. Now, in addition to previous services like Animal Bite Center, TB DOTS, Ophthalmology and Orthopedics we have highly qualified Specialists in Cardiology (adult and pedia), Oncology (adult, pedia and gyne), Neurology (adult and pedia), Pulmonology (adult and pedia), Gastroenterology (adult), Endocrinology (pedia), Nephrology (pedia), Hematology (pedia), Pediatric and Adolescent Gynecology, Reproductive Endocrinology and Fertility, Advance Pelvic Surgery, ENT and Urology. We also have three Dentists available daily and visiting consultants in Neurosurgery and adult Nephrology. For so many years in the past these services are available only in manila or private clinics but now all you have to do is visit our Out Patient Department. But what is amazing is that the services of these Specialists are absolutely free which if sought in private clinics is more that the daily wage of ordinary Filipino! Right now we are the leading Multi-Specialty Center in Bataan and God willing soon in Central Luzon. We do not stop there. Our family of Specialists is continuously growing. Another good news for Bataeños is that beginning this year a 5 story building will rise from the very site of our OPD. The ground floor of that building will be our new spacious and modern OPD complex. It will open next year. This early we are apologizing for the inconveniences that the construction and OPD transfer may bring. Rest assured that all of these developments are being done for the benefit of our patients. We are continuously striving to improve our services. We welcome all your suggestions and constructive criticism. Let us help each other and together raise our hospital to greater heights! Lrhizon8.01.17

Luis R. Hizon, MD, DPBO


Dennis L. Del Rosario, MD, DPBO

Medical Specialist II (PT)

Jacquiline Mae W. Ganaca, MD, DPBO

Medical Specialist II (PT)

Anabella G. Robles, MD

Medical Officer IV—OPD

DENTAL DEPARTMENT

Maria Necita P. Inocencio, DMD

Dentist V, Department Head

Jessica Lyn B. Castillo, DMD

Dentist II

Rowena S. Hermoso, DMD

Dentist III


Are you wondering why your hands start to get numb while you’re typing? Why your neck and upper back feels so heavy like you literally have the whole world on your back? Why there’s a sudden sharp pain on your lower back when you were just picking something up from the floor? Or do you ever wonder why your feet feel like you’re stepping on tacks and pebbles even when you’re on a flat and stable surface after a long day at work? I bet you would want to know.

By: Geraldine Mae D. Pariña, PTRP

Body mechanics image by:

www.kauveryhospital.com

Good

Form Good

Function GOOD

HEALTH + =

Any activities done improperly can cause harm to our body, which is no brainer to all of us. It has something to do with proper body posture. A simple warm up like stretching before you perform a strenuous exercise will help prepare your body for the heavy load you’re about to put on your muscles. Ergonomics also plays an important role to prevent repetitive strain related to work, which involves the physical aspects of the environment, including our work stations. The design of the work station should supplement the strength and abilities of the people to decrease the effects of limitation at work; proper height of desks, cabinets and seats, proper placement of the keyboard and monitor, and even the bed where patients lie down will all contribute to physical stress that you place on your body which can eventually progress or even lead to long term disability. According to the Bureau of Labour Statistics (BLS) in 2013, Musculoskeletal Disorder cases accounted for 33% of all work injury and illness; most common cases include Carpal Tunnel Syndrome, Tendinitis, epicondylitis, Muscle Strain and Low Back Pain. In order to improve efficiency at work without having to sacrifice the quality of service to your clients and the community in general, here are two principles to imbibe with to avoid work-related injuries: Always observe Proper Body Mechanics.

Proper posture includes maintaining the natural curvatures of the spine. Maintaining those curves with the normal line/pull of gravity will decrease the force you exert on your joints, hence, lesser stress and energy expenditure, lesser risk of straining your back muscles, and the rest of the joints in your body will follow. Body Mechanics:

Push instead of pull. Keep knees bent with back straight when lifting an object below

waist level to distribute force on your joints. When lifting objects, keep the object close to your body, close to

your center of gravity. Keep a stable, and wide base of support.

When moving out from the bed, turn on your side, dangle your legs on edge of the bed before standing up to avoid stress on your spine.

When in front of the computer, the monitor should be eye-level, to avoid straining your neck, elbows are 90 degrees bent, with wrist straight and neutral.

While sitting, make sure your knees and hips are 90 degrees bent, ankles in neutral.

Ergonomics. Even the height of your seat, desk and monitor at work matters. This is where the proper joint positions take place. Adjust your seat height where your elbows, knees and hips are 90 degrees bent. When typing, wrist should remain neutral/straight to decrease stress on your carpal tunnel due to repetitive wrist motion. Wear appropriate footwear and perform warm-up prior to any strenuous activity. Always provide clearance in your workplace and keep necessary items within reach. Move around, shake your hands, or stretch a bit when you feel pain/fatigue, always respect pain and keep a comfortable environment. Even our body has its limitations. Remember to respect pain, take the hint, and do something about it. Your body will thank you for it!


Health Care Satisfaction of Bataan General Hospital Patients and Staff after ISO 9001:2008 Certification

Bataan General Hospital (BGH), through a research study headed by Dr. Glory V. Baltazar, has participated in the 2017 Central Luzon Health Research Forum hosted by the Department of Health – Regional Office 3 (DOH-RO3) and Central Luzon Health Research and Development Consortium (CLHRDC) held last April 25-26, 2017 at the Subic Bay Travelers Hotel, Subic Bay Freeport Zone. The study entitled “Healthcare service satisfaction of patients and staff after ISO 9001:2008 certification in a tertiary public hospital: a cross-sectional perceptive analysis based on generation” was presented by Dr. Baltazar herself in an oral presentation attended by representatives of different hospitals and academic health institutions in the region.

The study was conducted in November 2016 to January 2017 that primarily investigated whether patient and employee satisfaction was achieved through the ISO 9001 certification of BGH as perceived by the different generations, considering that generations have distinct characteristics as customers. Excerpts of the oral presentation are presented below so every patient and employee can appreciate the dynamic change that transpired in BGH as it aroused from being a distressed provincial hospital to a multi-specialty hospital that we know today:

Government hospitals aim to provide essential health services that are accessible, affordable and equitable.

According to the 1987 Philippine Constitution Article II Section 5, each and every Filipino has a right to healthcare with this premise in mind, government hospitals are mandated to provide essential health care services that are accessible, affordable and equitable.

However, most of government hospitals are poorly rated by the people as brought about by the lack of medicine and drugs,

facilities and equipment and lack of committed staff due to poorly provided benefits. As a result, poor treatment outcome occur that acquired the negative perception of the community and poorly motivated health service providers. This has created a very negative perception to most government hospitals – being labeled as “butcher” hospital.

Unhappy with the situation that we are in, the management identified a solution to address this predicament by having the

institution certified with ISO 9001 QMS. ISO from the Greek word means “equal” or standard, and among its certification includes ISO 9001 QMS. ISO 9001 is the internationally recognized Quality Management System (QMS) that focuses on customer satisfaction to continually monitor and manage quality services or goods provided by any institution.


ISO certification is a humongous attempt by our hospital that involves entire organizational change and focus on meeting customer satisfaction through continually improving systems processes.

This study did not only look into the perception of our external customers (patients) but also considers internal

customers’ (employees) assessment on how we fare. Nowadays, customers are multi-generational who have varying preferences especially in their perception of hospital performance and level of satisfaction in healthcare service So, when tertiary government hospitals such as ours, institutionalized the QMS thru ISO certification, this resulted to quality healthcare as evident of the performance indicators: hospital income and total number of admissions and also in the increase in customer satisfaction survey from the pre-ISO certification in 2012 to full implementation of ISO in 2016. Truly, our records show that from pre-ISO certification, the hospital’s income as well as the total number of admission increased which is reflective of the fact that the trust level of the community has increased. This is further supported by the increasing rate on customer satisfaction throughout the years. Through the increasing rate of satisfied customers, we can say that the trust level of the community to government hospitals such as ours, has also increased. Now we would like to assess with this question in mind-- Is customer satisfaction achieved in an ISO 9001 certified hospital as perceived by the different generation? So we came up with this study that aims to determine both external (patients) and internal (employees) customers’ generation-based perspective assessment on a tertiary level ISO-certified hospital, in terms of:

Facilities, equipment and instruments of the hospital; Availability and quality of medicine and other medical supplies; Cost of services, medicine and other supplies; and Medical services through the health providers

Generations were defined as follows: Based on the study, results show that majority of the respondents were female for both patients and employees. Based on generations, it was found out that millennials comprise most of the patients being served in the hospital. Employees are also comprised mostly of millennials as well with ages around 22-39 years of age. Results show that patients and employees have rated very satisfied and extremely satisfied for all the hospital’s facilities, availability and quality of medicine and supplies as well as the cost of medicine and services and the medical services of the staff through the healthcare providers. Patients’ perception across the three generations in focus has no significant difference with a satisfactory level of very satisfied in all of the four (4) components of the hospital. However, employees’ perception varies within generations. Millennials rated the four (4) components of hospital service significantly lower than the GenX and Baby Boomers. Nevertheless, millennial employees still rated the hospitals services as very satisfied. This only proves that with the institutionalization of QMS processes in the hospital through ISO certification, this tertiary hospital has been providing a standard quality of healthcare services. When patients and employees were asked about their perception on the change in the management of this tertiary government hospital, employees were extremely satisfied with the change in management while patients were very satisfied. In conclusion, the institutionalization of QMS-ISO 9001 has proven effective in achieving improvement in the medical services expected from a tertiary hospital, specifically on the facilities and equipment, availability, quality and cost of medicine and supplies and the medical services through the health providers. Also, both external and internal customer have consistently rated the ISO-certified tertiary hospital with very satisfactory across generation


And lastly, the satisfaction rating has given an interesting pattern wherein, millennial employees though very satisfied, have lower satisfaction rating or appreciation than GenX and Baby Boomer employees. This has been one of the interesting findings in this study that could be further investigated.

References: David, L. C., Gonzales, R. G., Elgo-Mamaril, F., Narido-Magbanua, E., Manalo, W. C., & Alde, G. P. (2016). DOH Annual Report 2015.

Manila, Philippines: Health Policy Development and Planning Bureau-Department of Health. Strauss, W., & Howe, N. (1991). Generations: The history of America’s future, 1584 to 2069. New York, NY: William Morrow & Company.


Joseph M. Quan, MD, MHCA

“ E stablishment of Geriatric Care Center in Barangay

Dangcol, City of Balanga, Bataan ”

Zenaida G. Ramos, MPA, Ed.D.

“ O rganizational Climate and Competencies of Administrators

Among Select Public Secondary Schools in Region III:

Basis for Continuous Quality Improvement. ”

Ma. Theresa M. Befetel, RN, MAN

“ No Balance Bill (NBB): Problems and Challenges ”

Levy E. Mendoza, RN, MAN

“ R ole Descriptions of Triage Nurse in the Emergency Depart-

ment: Basis for a Proposed Training Program ”

Johnson D. Palaypay, RN, MAN

“ P erson Living with HIV: Stigma and Discrimination Based on

the Lenses of Healthcare Providers ”

Marivic C. Pulido, RN, MAN

“ C hallenges: Kangaroo Mother Care (KMC)

Practices Among Enablers ”

Jocelyn P. Oira, RN, MAN

“ L evel of Competency of Nurse manager: Gap Analysis ”

Josephine V. Jose, RN, MAN

“ B reastfeeding Skills of Post Partum Mothers at

Bataan General Hospital:

Implication in Nursing Care management ”

• Batch 2017 Graduates •

Img Source: www.moata.net

Health-Care Service Satisfaction of Patients and Staff after ISO 9001:2008 Certification in a Tertiary Public Hospital: A Cross-sectional Perceptive Analysis based on Generation

Glory V. Baltazar

1, MD, MHA, MPH, CESe and Ria-Ann Lomeda Dizon

2

1Medical Center Chief II, [email protected]

2Training and Research Specialist, [email protected]

Bataan General Hospital, City of Balanga, Bataan 2100

ABSTRACT

The national government has long been aiming to provide quality health care services that are accessible and affordable to the public. Through the years, BGH revolved around its quality policy that is committed to holistic, excellent, efficient and equitable care and other services towards total patient and customer satisfaction through QMS which has significantly provided the right direction in the hospital’s delivery of health care services in the province. However, the current reforms within DOH hospitals pose great challenge to stakeholders particularly in the presence of multi-generational clienteles who have different perceptions on the transformation of the delivery of health care services, especially in the case of BGH. Thus, this study provides insight of both external (patients) and internal (employees) clienteles’ perceptive assessment of the accessibility, availability, affordability, and quality of medicine and medical services provided in a tertiary level, ISO-certified DOH hospital in relation to the different generation’s perceptive assessment. The study utilized the records from years 2012 to 2016 on the hospital’s performance indicators. Also, survey forms were floated and retrieved from patients and employees in different wards and units, respectively. Results show that with the certification of ISO 9001:2008 as a QMS of BGH, total admission and income have increased. Both the external and internal clients have rated BGH with very satisfied and extremely satisfied on the hospital’s overall accessibility, availabi lity, affordability, and quality of medical supplies and services across generations. Moreover, the significantly larger number of millennials in the workforce is evident comprising of more than 70% of the hospital’s total manpower where Baby Boomers and Generation X members are a minority. In conclusion, QMS-ISO 9001 has been effective in guiding BGH in the improvement of its services as expected from a DOH-retained tertiary hospital, while the surge of millennial health workers in a multi-generational workplace might be another interesting future study to be able to sustain the hospital’s institutionalized QMS.

BGH Life and Health Today Vol. 1 Issue No. 1 - Bataan ...

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