ACPI-TESOL Convention 2013
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Transcript of ACPI-TESOL Convention 2013
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Practical Approaches and Methods to Improve Speaking and Accuracy for the International
Workplace Dr. Gilberto Hernández Quirós Universidad de Costa Rica
Escuela de Lenguas Modernas
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AT A GLANCE
New Paradigms
• Self-Organization, Interconnectivity, Pegadogical Mediation
A Framework • A Suggested Framework for E-Learning
Challenges
• Call Center Environment Communication vs. Academic English / Mapping onto C E F R
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Main Objectives
• To address teacher development around self-organization, interconnectivity and mediation.
• To suggest different ways to mediate language instruction aided by techno-social environments.
• To expose participants to real call center verbal interactions.
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ESP TRAINING GIST
• Accent reduction training
• Articulation, fluency, tone of voice, WPM, intonation
• Soft skills (SS) and customer service (CS)
• Technical jargon and support training
• Cultural sensitivity training
• Variety in English pronunciation and accents
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The Common European Framework of Reference for Languages (CEFR)
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A New Paradigm in Education
CREATING
EVALUATING
ANALYZING
APPLYING
UNDERSTANDING
REMEMBERING
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TICKET DOCUMENTATION CUSTOMER’S ID# and/or FIRST AND
LAST NAME
TELEPHONE NUMBER
LOCATION ISSUE
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Organizational Change of Mindset
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CreActivity
A New Paradigm in Education
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“Cyberspace is humanity’s new habitat.” “In order to learn, it is necessary to unlearn.” Gilberto Hernández Quirós
Alberto Delgado Álvarez
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SELF-ORGANIZATION
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• Self-organization is the process in which a structure or pattern appears in a system without a central authority or external element imposing it through planning.
• Build a SUPPORTIVE SYSTEM. • Spontaneous order theory. • Plug and play paradigm.
Interconnectivity
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CRITICAL MASS
HERD BEHAVIOR
GROUP THINK
GLOBAL BRAIN
NETWORK THEORY
NON-LINEAR DYNAMICS
INTERCONNECTEDNESS
THE BUTTERFLY EFFECT
INTERDEPENDENCE
Mediation: Instrumental and Social
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A SUGGESTED FRAMEWORK FOR E-LEARNING
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The pedagogical dimension : content analysis, audience
analysis, goal analysis, media analysis, design approach,
organization and methods and strategies of e-learning
environments.
The technological dimension :infrastructure planning,
hardware and software.
The interface design: page and site design, content design,
navigation, and usability testing.
The evaluation :evaluation of the instruction and learning
environment.
The management : e-maintenance of learning environment
and distribution of information.
The resource support: online support and resources
required to foster meaningful learning environments.
The ethical considerations: social and political influence,
cultural diversity, bias, geographical diversity, learner
diversity, information accessibility, etiquette, and the legal
issues.
The institutional dimension: administrative affairs,
academic affairs and student services related to e-learning.
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Possibilities to Mediate TEFL
• PODCASTS
• MUSIC
• PODCASTS
• VODCASTS
• PICTURES
• WEBCASTS
• VODCASTS
• BLOGS
• SOCIAL NETWORKS
WRITTEN/READING VISUAL
AUDITORY VERBAL-
INTERPERSONAL
Recommendations
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• Embrace cyberspace. Go from foreigner to resident.
• Learn to learn to live with the native of cyberspace.
• Have presence on the web. • Create your very own Personal Learning
Environment (PLE). • Project yourself. • MAKE NOISE! • Foster a culture of creActivity. • Tweet, blog, phlog, podcast.
Suggested Websites
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• www.templateswise.com for free Power Point Templates • www.wordle.net toy for generating “word clouds” • http://www.uiowa.edu/~acadtech/phonetics/ Sounds of English • www.azargrammar.com • www.voanews.com Voice of America • www.bbc.co.uk BBC Learning English • http://www.coe.int/t/DG4/Portfolio/?L=E&M=/documents_intro/comm
on_framework.html Common European Framework of Reference for Languages
THANK YOU!
• Q’s & A’s
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