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2022COOKIE VOLUNTEER MANUAL
TOAST-YAY!®
Delightful toast-shaped cookies full of French toast flavor with our
signature trefoil on top.
$5
5 Cookie Resources6 Cookie Calendar7 Your Cookie Team 8 Council Promotions9 Selling Cookies Online10 Volunteer Responsibilities11 - 13 Girl Scout 411 and the Business of Girl Scout Cookies14 - 15 Cookie pins, badges, rewards16 - 17 Cookie Cupboards18 Safety Tips19 5 Steps to Success
HOW WE CAN CLIMB WITH COURAGE:
Welcome to the 2022 Girl Scouts of the Sierra Nevada cookie program! I want to take a moment to acknowledge the incredible job
that every girl scout and volunteer did last cookie season. Girls faced many new challenges and you all showed amazing creativity
and adaptability. We are excited to start this cookie season with a new cookie and with some of the strategies and tools that made
us so successful last season.
The Girl Scout cookie program is the largest girl-led entrepreneurial program in the world. It is how girls fund most of their troop
activities, service unit activities, and more than half of the GSSN camp and program opportunities. Girls learn how to budget,
manage money, set goals and talk to customers. In this new digital age, girls also learn how to build their online store, structure
emails, create videos, upload content onto a digital site, track orders and manage inventory. Girl Scouts have amazing experiences
and build lifelong skills, friendships and confidence along the way.
More updates will be posted under the cookies tab on gssn.org as they become available. Thank you for working together to make
the 2022 GSSN Cookie Program a success! Please review the following resources to make your cookie program successful. If you
have any questions, please reach out to your Service Unit Product Sales Coordinator first (see pg 7). You may also email GSSN at
Thank you,
Carrie Harding
Director of Product and Retail Sales
TABLE OF CONTENTS
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THE GIRL SCOUT COOKIE PROGRAM® HELPS EMBOLDEN GIRL SCOUTS® BY BUILDING THESE FIVE ESSENTIAL SKILLS.
GOAL SETTING—as she sets cookie sale goals and makes a plan to reach them.
DECISION-MAKING—as she and her troop decides how they will spend the cookie money.
MONEY MANAGEMENT—as she makes a budget, takes orders and handles customers’ money.
PEOPLE SKILLS—as she learns to talk and listen to all kinds of people while selling cookies.
BUSINESS ETHICS—as she is honest and responsible every step of the way.
Your time and talents are valuable to girls and to the Girl Scout Cookie Program®. Thank you for helping build a program where girls learn, grow and make a lasting impact on the world.
2022
GIRL SCOUT COOKIE PROGRAM®
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What Description Where
Cookie theme information
Complete gallery of images, clip art, certificates, etc.
https://www.flickr.com/photos/abcbakersvolunteergallery/albums
Selling safely video and tips
Safe selling tips https://www.youtube.com/user/ABCCouncils
Cookie varieties Cookie sell sheets with product description and recipes, etc.
www.abcsmartcookies.com
Booth sale poster Poster Flickr, www.abcsmartcookies.com
Troop goal poster Poster Flickr, www.abcsmartcookies.com
Volunteer and girl videos
How-to videos on a variety of topics https://www.youtube.com/user/ABCCouncils
Activity tips and how-tos
Idea starters and instructional tutorials www.abcsmartcookies.com
Social media tips & tricks to boost engagement
Thought starters www.abcsmartcookies.com
Rally Guide Fun ideas for troop rallies, etc. www.abcsmartcookies.com
Cookie Calculator Helps volunteers set package sales goals based on number of packages sold last year and the desired percentage increase this year
www.abcsmartcookies.com
ABC Bakers Facebook Page
Excite and energize volunteers and troops about cookie sales with sales strategies, success stories, technology tips and more
https://www.facebook.com/abcbakers/
Lemonades Facebook Page
Leverage consumer love for this star ABC Bakers product, generate more product buzz, and educate the general public about where to find the cookies they love.
https://www.facebook.com/LemonadesCookie/
Be sure to take advantage of all the resources available online to guide you through a fun and successful Girl Scout Cookie Program®.
GIRL SCOUT COOKIE
RESOURCES
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Activity Date
Troop Product Sales Coordinator (TPSC) in place with online TPSC agreement submitted and Troop ACH form submitted.
Before you start selling
Review gssn.org Cookies tab for training and cookie resources December
Have a Troop meeting with girls and their Cookie Supporter. Direct guardians to gssn.org to submit online parent permission slip.
December- January
Smart Cookie online orders only begin. Girls may set up online store and send emails.
January 3
GSSN 2022 Cookie Rally January 8
Official start of initial order taking! (No money collecting for in-person orders at this time)
January 3
Cookie Booth Scheduler opens— round oneEach troop can select up to two (2) cookie booth locations.
TBD
Deadline for TPSC to enter Troop Initial Orders in Smart Cookie January 22
Cookie Booth Scheduler opens-—round twoEach troop can select up to four (4) more cookie booth locations. Troops who didn’t select cookie booths in the first round can select six (6) at this time.
TBD
Cookie Booth selection process open for any remaining booths to be chosen. Troops can select up to 40 total Cookie Booth locations!
TBD
Pre-order cookies available - TPSC’s pick up cookies from SUPSC’s February 10-16
Girls deliver all pre-sale cookie orders to customers and collect money February 16
Reno Cookie Cupboard opens for additional cookie pick-up February 16
Cookie booth sales February 18-March 13
Pre-order cookie money due to the TPSC from girls February 27
First ACH (Automated Clearing House) bank sweep. 25% of cookie orders will be deducted from your troop bank account.
March 4
Last day to exchange any full, unopened cases of cookies to any cookie cupboard. Cookies are non-returnable.
March 2
Last day to process orders through Smart Cookie March 13
All remaining money due to TPSC from girls March 13
Deadline for TPSC to enter Final Girl Rewards order in Smart Cookie March 16
Final ACH bank sweep. All final paperwork and slow pay reporting due to GSSN. March 18
GIRL SCOUT COOKIE
CALENDAR
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Service Unit SUPSC Email
GIRL SCOUT COOKIE
CALENDARGIRL SCOUT COOKIE
TEAM
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Questions? Please contact your Service Unit Product Sales Manager (SUPSC). For additional assistance, reach out to us at [email protected] or 775-322-0642.
SUPSC Contact Information*Please do not distribute.
Alturas 623 Timmarie Blankenship [email protected]
Battle Born Legends 622 Gigi Slusher [email protected]
Battle Mountain 602 Caitlyn Murphy [email protected]
Carson/Comstock 604 Jessica Reed [email protected]
Carson Valley 605 Heather Keene [email protected]
Eastern Sierra 613 Danielle Temple [email protected]
Elko County Girl Scouts 621 Samuel Andersen [email protected]
Fallon 609 Lanie Baty [email protected]
Hawthorne 612 Alyssa Burke [email protected]
High Desert 610 Tara Franco [email protected]
Humboldt 627 Carrie Harding [email protected]
Lassen 623 Carrie Harding [email protected]
Northern Paradise 615 Angela Mora [email protected]
Owen Valley 614 Jessica Ortiz [email protected]
Peavine Foothills 637 Carrie Harding [email protected]
Portola 619 Laura Miller [email protected]
Sierra Valley 634 Caroline Harris [email protected]
Spanish Springs 608 May Tang [email protected]
Tahoe Shores 620 Nicole Mora [email protected]
Truckee 631 Kelli Anderson [email protected]
Virginia Lake 626 Jolene McGill-Seidel [email protected]
White Pine 603 Carrie Harding [email protected]
COUNCIL
PROMOTIONS
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The 2022 National Girl Scout Cookie Weekend will be February 18–20. GSUSA will be launching the updated Cookie Finder with direct-ship troop links. All troops are encouraged to schedule troop promotion events to take advantage of this national advertising.
Gift of Caring ProgramGSSN's Gift of Caring (Cookie Share) Program allows girls to practice philanthropy by collecting donations for cookies. GSSN will give donated cookies from your troop to nonprofit organizations throughout northern Nevada and eastern California including, but not limited to Blue Star Moms, Children's Cabinet of Nevada, Eddy House, Food Bank of Northern Nevada, Friends in Service - Elko, Ronald McDonald House, Salvation Army Food Bank, and St. Francis of Assisi Food Pantry.
COUNCIL
PROMOTIONS
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SELLING COOKIES ONLINE
Troop Links
Each troop will have a Troop Link that they can share throughout the cookie program to promote online ordering of cookies. The cookies ordered using this link will post in the Smart Booth Divider and troops can divide the cookie packages between girls in the troop.
Troops will have two links on their troop information page in Smart Cookies: 1. Direct Ship Troop Link: This link is for direct ship and donation orders only.
This is the same link that will appear in the national GSUSA Girl Scout Cookie Finder. It can also be shared by the troop if they wish for direct ship or donation orders to be divided between all girls in the troop.
2. Virtual Booth Link: This link is only for local deliveries and donation orders. This link will not appear on the Girl Scout Cookie Finder. GSSN will provide more information in late January/early February regarding ways that the Virtual Booth Link might be used to facilitate drive thru booths.
Individual Girl Link
Girls create custom websites and send emails to people they know, asking them to buy cookies. Customers place online orders and have the option for the cookies to be shipped directly to their homes, or to have the girl deliver them. *Please encourage all customers to pay online in advance for all orders so that girl delivered orders can be dropped off without contact required. Direct ship orders appear automatically in Smart Cookie. Credit for girl delivered orders is assigned to the girl when cookies are picked up from the troop.
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VOLUNTEER
RESPONSIBILITIES
It’s a labor of love!
Requirements to be a Girl Scout Cookie volunteer are to:
• Be a registered Girl Scout adult volunteer.
• Honor and live by the Girl Scout Promise and Law.
• Follow all policies and meet all deadlines.
Here’s an overview of your roles and responsibilities:
Before the sale
• Complete TPSC agreement and Troop ACH form and submit to GSSN.
• Complete Girl Scout background check.
• Conduct a cookie training for girls in your troop and their parent/legal guardian, including a discussion on safe selling practices, purpose and benefits of the Cookie Program, and goals for the troop.
• Remind parents to complete online Parent/Legal Guardian Permission
forms for all girls participating in the Cookie Program. *NOTE: There
must be a signed Parent/Legal Guardian Permission form on file with
GSSN online before cookie orders can be released to a girl.
• Agree to financial responsibility for all products until a signed receipt is obtained from a parent/legal guardian (girls are not permitted to sign for any product).
During the sale
• Enter orders from girl order cards and keep Smart Cookie up to date.
• Monitor online sales from the Smart Cookie platform.
• Coordinate booth sales (or ask another volunteer to do so).
• Arrange cookie pickups from the Cookie Cupboard and briefly store cookies until girls pick them up (or ask another volunteer to do so.)
• Collect money from those picking up cookies, issue receipts and make frequent bank deposits.
After the sale
• Fill out rewards order in Smart Cookie.
• Help girls deliver donated cookies to your chosen organization (or ask another volunteer to do so.)
• Distribute girl rewards in a timely manner.
• Keep troop records.
• Celebrate with the girls!
GIRL SCOUT COOKIE
411
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The Cookie Program runs January 3 - March 13Part of the appeal of Girl Scout Cookies is that they’re a special treat you can only get for a limited time each year. Girls are only permitted to sell within this time frame. All booth and online sales end March 13, 2022. You may continue to sell to friends and family anything unsold until June 1, 2022.
QUICK FACTS• There are 12 Packages per case of cookies.• Girls order in packages. Cookies are non-returnable once signed for by a girl.• Troops order in full cases. Cookies are non-returnable once signed for by a troop.• Our cookies are specially baked for Girl Scouts by ABC Bakers! There are only two authorized bakers for Girl Scout Cookies across the nation.
How the cookie crumbles
Troop Proceeds 16%
Council-sponsored programs, events, 57% properties, training, and other support
Girl Rewards 2%
Cost of Cookies 24%
Service Unit Proceeds 1%
Troop proceeds for girls
All troops are automatically set to recieve $0.82 for every package sold, along with corresponding rewards per number of boxes sold.
Cadette, Senior, and Ambassador level troops have the option to “opt out” of recieving rewards and instead earn $0.87 for every package sold.
Traditional Varieties: $5 per boxToast-Yay!, Caramel deLites, Lemonades, Peanut Butter
Patties, Thin Mints, Shortbread, Adventurefuls
Premium Cookies: $6 per boxCaramel Chocolate Chip
VOLUNTEER
RESPONSIBILITIES
Here’s how our council handles...
ORDERING
There are no limits to the amount of cookies you order, however, all cookies ordered and signed for may not be returned to a Cookie Cupboard or the GSSN Council.
To determine how many cookies to order for your troop, please contact your local SUPSC. They can let you know the typical amount sold within your area.
DELIVERY
TPSC’s will be notified by SUPSC’s of initial cookie order delivery location and dates.
BOOTH SALES
• Every cookie booth requires a minimum of 2 registered adults and a minimum of 2 registered Girl Scouts at all times.
• Troops can select their desired cookie booth locations and times though the Smart Cookie booth selection process online. Cookie booths are scheduled in two-hour time increments.
• For high-traffic booth locations that have two entrances, each door will be listed as a separate cookie booth location so all troops have the opportunity to sell at a high-traffic location.
• Need to cancel a Cookie Booth? You can do so at least 24 hours in advance in Smart Cookie. Once a booth has been canceled, another troop will be able to select it.
• TPSC’s will be required to submit a record of sales in Smart Cookie at the end of Booth Sales.
LEMONADE STANDS
A Lemonade Stand is when a girl and her Cookie Supporter set up to sell cookies in her own front yard. Lemonade stands can only occur on residential property and may not be conducted at or near a known cookie booth location and may only take place during the same time period as cookie booth sales.
THE BUSINESS OF
GIRL SCOUT COOKIES®
12
13
RETURNS, DAMAGED PRODUCTS, LEFTOVERS
• If a customer chooses to return a product, accept the returned product from the customer and offer them an even exchange for the same or other variety of product.
• If your troop receives a damaged product (dented packages, crushed, etc), please contact your SUPSC to schedule a damaged cookie exchange with a local Cookie Cupboard as soon as possible.
• Cookies cannot be sold to the general public after June 1, any leftover cookies are to be written off on your troop end-of-year financials and used as troop snacks or donations.
MONEY HANDLING
• Make sure you’re sending weekly reminders to parents, collecting funds in a timely manner, and depositing them into the Troop Bank Account regularly. If you’re having trouble collecting payment, please notify your SUPSC for assistance. (SUPSC’s may contact GSSN for additional assistance if needed.)
• Checks: GSSN highly discourages accepting checks, as this can pose a risk to the troop. However, we realize it may be unavoidable from family and friends. If your troop chooses to accept checks, they should always be made out to the troop, (not an individual girl, parent/legal guardian, GSSN, or Girl Scouts), returned checks are the responsibility of the troop to collect on.
• Credit Cards: NEW! Credit cards may be processed through Smart Cookie using the Girl Link or the Troop Link. GSSN pays the credit card processing fees if the troop uses Smart Cookie technology. Some troops are processing their cookie payments using an iPhone or Android phone with a credit card reader. The decision to use a credit card app should be made by all members of the troop. Troops assume all added costs associated with accepting credit/debit cards and can never pass on the cost to the customer.
TIP JARS VS. DONATIONS
Girls may not directly solicit for any cash in the form of tips. However, they may have a display for customers to purchase cookies to be donated through the Gift of Caring Program. All Gift of Caring Program donations need to be tracked in Smart Cookie.
GIRL REWARDS
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The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to the Trefoil Design, are owned by Girl Scouts of the USA. ABC Bakers is an offi cial GSUSA licensee.
The Girl Scout Cookie Program begins January 3, 2022.
You may not take in person delivery orders before this date.
Set Your Cookie Goals
My Goal:
700+ Packages Sold
10+ Packages Sold 25+ Packages Sold
325+ Packages Sold
800+ Packages Sold
1500+ Packages Sold1250+ Packages Sold
Attend and Record Sales at One Cookie Booth
Sell 25+ Packages Online Direct Ship Only
50+ Packages Sold
400+ Packages Sold
900+ Packages Sold
Sell 15+ Gift ofCaring Packages
100+ Packages Sold
500+ Packages Sold
1750+ Packages Sold
200+ Packages Sold
600+ Packages Sold
1000+ Packages Sold
2000+ Packages Sold
250+ Packages Sold
Surprise Craft Box
Theme Patch Mood Cup
Koala Dream Light
“Cozy Bundle” (includes Super Plush Blanket, Koalaty Dreams Sleep Mask and Climb with Courage Socks)
Sewing Bundle (includes class and sewing machine) or Hiking Bundle
(includes day pack and one person tent)
Choose your Adventure (choose any one day GSSN pro-
gram available May 1st - August 1)
Cookie Booth PatchCookie Tech Patch
Color Inks Pen
Drawstring Bag andKoala Large Plush
GSSN Varsity Jacket
Cookie Share Patch
Koala Clip On
Hoodie
Snow Shoe Bundleor Telescope or $75 GS Bucks
Way to go Katiana U from Troop 227 in SU 608! Katiana sold 3023 packages of cookies
in 2021. Great Job! Thank you for your hard work.
Beach Towel
Sports Bag or Koala Slippers
1000 Box Club Adventure Day or $50 GS Bucks
Cricut (includes class and machine) or Kayakor $100 in GS Bucks
Koala Small Plush
OR
OR
Ad t
OR
OR
OR
(Make and color will vary depending on availability)
(Make and color will vary depending on availability)
y y)
OR
OR
www.gssn.org800-222-5406
R
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WHAT ARE COOKIE CUPBOARDS?A Cookie Cupboard is a supply of cookies
that is kept at locations throughout the
GSSN Council area. Troops needing more
cookies to fulfill additional orders or troop
booth sales may order and pick up cookies
from any cupboard during cupboard
operating hours.
LOCATIONSCookie Cupboards are located in: Elko,
Spring Creek, Reno, Fallon, Carson City,
and Bishop. Most cupboards are located
in a volunteer manager’s home; please be
respectful of their homes and time.
DATES & TIMESTPSCs will receive weekly notices regarding
cupboards hours and closings. Some
cupboards will close before the end of the
season, while others will be open until
March 14. For cupboards outside of Reno,
check with your SUPSC for days and hours
of operation.
PICKING UP AT
COOKIE CUPBOARDS
PLACING A COOKIE CUPBOARD ORDER (PLANNED ORDER)
1. All cupboard orders must be placed through Smart Cookie first. Orders are considered pending until you pick it up from the cupboard.
Once an order is submitted, it can only be changed or deleted by a Cookie Cupboard manager. Please contact the manager if you need to change or cancel a Smart Cookie order.
2. After placing an order in Smart Cookie, volunteers should confirm pick up time and date with the cupboard manager.
3. For cupboards outside of Reno, confirm
an appointment with the cupboard manager before arriving at a cupboard location to pick up cookies.
GSSN COOKIE CUPBOARD OPENS FEBRUARY 16!
16
GSSN COOKIE CUPBOARD OPENS FEBRUARY 16! GSSN Council Office Cookie Cupboard Hours605 Washington Street, Reno, NV
Monday & Tuesday: CLOSEDWednesday - Friday: 11 a.m. - 6:30 p.m.Saturday: 9 a.m. - 2 p.m.Sunday: 9 a.m. - 2 p.m.
COOKIES BY THE CARLOAD Use this guide to approximate how many cases of cookies will fit in your vehicle. The amounts assume the car will be empty except for the driver and uses all space except the driver’s seat. Safety Note: Avoid carrying cookie cases and children in the passenger area of a vehicle at the same time.
Car Type Number of
cases
Compact car 23
Hatchback car 30
Mid-size sedan 35
Sport utility vehicle 60
Station wagon 75
Minivan (seats in) 75
Pick-up truck (full bed) 100
Cargo van (seats in) 200
NOTE: You are responsible for loading cases of cookies into your vehicle. If you have a large order you may wish to bring helpers and/or a cart or dolly to help move the cookies from the Cupboard
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GSSN COUNCIL OFFICE
COOKIE CUPBOARD
THINGS TO NOTECookies may not be returned to cupboards, but damaged cases may be exchanged for the same flavor.
Be sure to take the troop’s order directly home and keep cookies away from direct sun, snow, smoke, or pests.
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Be sure girls understand and follow these safety rules:
• Show you’re a Girl Scout—Wear the Girl Scout membership pin and/or Girl Scout clothing to identify yourself as a Girl Scout.
• Buddy up—Always use the buddy system. It’s not just safe, it’s more fun.
• Be streetwise—Become familiar with the areas and neighborhoods where you will be selling Girl Scout Cookies®.
• Partner with adults—If you are a Girl Scout Daisy, Brownie or Junior you must be accompanied by an adult when taking orders or selling/delivering product. If you are a Girl Scout Cadette, Senior or Ambassador you must “buddy up” when selling door-to-door. Adults must be present at all times during cookie booth sales.
• Plan ahead—Always have a plan for safeguarding money. Avoid walking around with large amounts of it or keeping it at home or school. Give proceeds to supervising adults who should deposit it as directed by your Girl Scout council as soon as possible.
• Do not enter—Never enter the home or vehicle of a person when you are selling or making deliveries. Avoid selling to people in vehicles or going into alleys.
• Sell in the daytime—Sell only during daylight hours, unless accompanied by an adult.
• Protect privacy—Girls’ names, addresses and email addresses should never be given out to customers. Use the bakery-provided technology overseen by an adult for customers to request information, reorder or give comments. Protect customer privacy by not sharing their information except for the product sale.
• Be safe on the road—Always follow safe pedestrian practices, especially when crossing at intersections or walking along roadways. Be aware of traffic when unloading product and passengers from vehicles.
• Be net wise—Take the Girl Scout Internet Safety Pledge before going online and follow the specific guidelines related to marketing online. girlscouts.org/help/internet_safety_pledge.asp
• Be aware of the premises—Our council guideline is that if a minor cannot enter a premises unaccompanied, she should not sell Girl Scout Cookies in front of it. Parents/guardians should make decisions for their girls based on the community they live in and their family values.
Visit girlscoutcookies.org for even more safety tips.
SAFETY
TIPS
KICK OFF GIRL SCOUT COOKIE SEASONHelp girls get ready by selecting learning activities that fit their experiences and interests. Next, kick off your first cookie meeting with a video! Go to the Smart Cookie Safety and Training site for videos and level specific activities to help prepare your troop.
SET GOALS AND TRACK PROGRESSWhen you help girls set high goals for the Girl Scout Cookie season, they learn an important skill for life. Encourage girls to set two types of goals: how many cookies they want to sell and how they want to use their earnings.
HAVE A FAMILY PARTYHold a short family meeting so girls can tell their families about their goals and ask for assistance. Make sure families have a clear picture of why the girls are raising money and the business lessons that the girls hope to learn along the way.
START WITH TRUSTED CUSTOMERSFamily and friends make great cookie customers. If girls need more customers to reach their goals, they can participate in a booth sale with your troop. Review safe online practices with the girls and families before advertising on social media.
CELEBRATE AND SHARE YOUR SUCCESS When girls reach their goals, celebrate! Thank customers, share your cookie stories or throw a party for your troop.
5 STEPS TO GIRL SCOUT COOKIE
SUCCESS
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We hope the information we’ve provided will help you have a fun and successful Cookie Program!
On behalf of the GSSN Board of Directors, staff, and especially the girls of the Girl Scouts of the Sierra Nevada,
we want to express our sincere appreciation for your generous support of the Cookie Program. It is only with
dedicated volunteers at the troop level that we are able to have a successful, safe, and fun Cookie Program for girls.
Your support ensures that Girl Scouting will continue to offer opportunities for girls of northern Nevada and
eastern California for years to come.
If you have any questions not covered in this troop manual, contact your SUPSC. If you need additional information,
please contact us at [email protected] or (775) 322-0642.
Thank you!
