सतीश धिन अंतररक्ष केन्द्र शार - ISRO

भारत सरकार Government of India

अन्तररक्ष विभाग Department of Space

सतीश धिन अंतररक्ष केन्द्र शार Satish Dhawan Space Centre SHAR

श्रीहररकोटा डा.घ.524124 आं.प्र. भारत SRIHARIKOTA P.O. 524124, AP, INDIA

टेविफोन:+91 8623 225023 Telephone: +91 8623 225023

फेक्स: +91 8623 225170 Fax: +91 8623 225170

TENDER NOTICE NO. SDSC SHAR/Sr.HPS/PT/SCF/10/2021-2022

On behalf of President of India, Sr. Head Purchase and Stores, SDSC SHAR,

SRIHARIKOTA invites on line quotations for the following.

Sl.

No

Ref. No. Description Qty.

1

SDSC SHAR SCF-2

2021001341 NEW

e-procurement [TWO Part basis]

Work Package for SDSC SHAR

Canteen Cooking, Service & Cleaning

Service in Sriharikota for the period of

12 months

1 lot

Last Date for downloading of tender documents : 10.02.2022 at 14:00 hrs.

Due Date for submission of bids online : 10.02.2022 at 14:00 hrs.

Due Date for opening of tenders : 10.02.2022 at 14:30 hrs.

Instructions to Tenderers: -

No tender fee shall be applicable for tenders submitted through EGPS

01. For full details/scope of work and terms and conditions etc., please see the enclosed

annexures.

02. Interested tenderers can download the e- tender from ISRO e-procurement website

https://eprocure.isro.gov.in and submit the offer on line in the e-procurement portal. Offers

sent physically by post/courier/in person will not be considered.

03. Tender documents are also available on ISRO website www.isro.gov.in / ISRO e-

procurement website https://eprocure.isro.gov.in and SDSC SHAR, Sriharikota website

www.shar.gov.in. The same can be down loaded and offer submitted on line in the e-

procurement portal.

04. Quotations received after the due date/time will not be considered.

05. The tender documents are available for download up to 10.02.2022 at 14:00 hrs. and last

date for submission of tenders on line 10.02.2022 at 14:00 hrs. and Tender Opening on

10.02.2022 at 14:30 hrs.

06. Sr. Head, Purchase and Stores, SDSC-SHAR, Sriharikota reserves the right to accept or

reject any/or all the quotations.

Date:-02.03.2021 Sr. HEAD, PURCHASE AND STORES

https://eprocure.isro.gov.in/


http://www.isro.gov.in/

http://www.isro.gov.in/



http://www.shar.gov.in/

http://www.shar.gov.in/

TENDER DOCUMENT ON

WORK PACKAGE FOR

SHAR CANTEEN COOKING, SERVICE &

CLEANING SERVICES

AT SDSC SHAR

Satish Dhawan Space Centre SHAR

Sriharikota

2021

SDSC SHAR/SHAR CANTEENS

SHAR CANTEEN WORK CONTRACT SDSC SHAR

2

INDEX

S.No Parameter Page No.

1 Introduction 3

2 Definitions 3

3 Preparation of bids & Related terms & conditions 5

3.1 Submission of Bids 5

3.2 Period of Work Package Order 7

3.3 Scope of Service Receiver 7

4.0 Scope of Work 7

5.0 Legal 22

6.0 Financial 27

7.0 Submission of Bills and Payment 28

8.0 Safety and Security 30

9.0 Joint and several liability 31

10.0 Severability 31

11.0 Immunity from liability 31

12.0 Intellectual Property 32

13.0 Termination and Short Closing of Contract 32

14.0 Security Deposit 33

15.0 Solvency Certificate 33

16.0 Eligibility Criteria 34

17.0 Parallel/Adhoc/Split Work Package Order 34

18.0 Volume of Work 35

19.0 Force Majeure Clause 35

20.0 Applicable Law, Jurisdiction and Arbitration 35

21.0 Validity of bid 36

Annexure-I 03

Annexure – II(A) 37

Annexure – II(B) 40

Annexure – II(C) 42

Annexure – II(D) 44

Annexure – II(E) 46

Annexure – II(F) 48

Annexure -III 50

Annexure -IV 54

Annexure –V 56

Annexure –VI 57

Annexure –VII 58



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Annexure-I

Government of India

Department of Space

Satish Dhawan Space Centre SHAR ISRO

Sriharikota Range P.O– 524124.

WORK PACKAGE: SHAR CANTEEN COOKING,

SERVICE& CLEANINGSERVICES

1.0. Introduction

Satish Dhawan Space Centre (SDSC SHAR), Sriharikota, Spaceport of

India, is responsible for launching various Indian Space Vehicles

(PSLV, GSLV-MkII, GSLV-MkIII) for satellites (Remote Sensing,

Communication) as well as deep space missions (Chandrayaan,

Mangalyaan). Sriharikota is an island surrounded by the Bay of Bengal at

the east and Pulicat lake on the west side at the east coast of South

India, 80 km north of Chennai, 100 km south of Nellore, AP and 80 km

east of Tirupati.

SDSC SHAR requires cooking, services and cleaning services in the well

established canteens at Sriharikota on all days of the week which

includes cooking and serving Breakfast, Lunch, Coffee/Tea, Snacks and

Dinner. SDSC SHAR will provide the space for running the canteen,

electricity, raw materials(groceries, diary items, vegetables etc.),

cooking gas, water, canteen equipments and utensils/vessels for

cooking at free of cost. Also, for cleaning the canteens and utensils

all the necessary items (soap oils, broom sticks, dishwashing liquids etc.)

will be given at free of cost.

It is the Endeavour of the SDSC SHAR management to provide quality

and high nutritive diet to all the staff of SDSC SHAR.

2.0 Definitions:

2.1 The term “Service Receiver” means Satish Dhawan Space Centre- SHAR,

a Centre under the Indian Space Research Organization (ISRO) of the

Department of Space (DOS) hereinafter called “Service Receiver”

includes its Canteens at Sriharikota, SHAR centre in Andhra Pradesh

State under the administrative control of SHAR.

2.2 The term “Service Provider” shall mean the vendor who will be performing

this Work package activity.



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2.3 The term “Work Package” shall mean a Work Package Contract to provide

services at different Canteens of Service Receiver.

2.4 The term “Work-Force” shall mean all the employees, supervisors and

staff of the Service Provider deployed by the Service Provider to carry

out the Work Package tasks as defined in the Work Package Order.

2.5 The term “Focal Point” shall mean the designated officials of Service

Receiver, i.e. Chairman, Canteen Management Committee – SDSC

SHAR, who will be coordinating with the Service Provider.

2.6 The term “Paying Authority” shall mean the respective Sr. Accounts

Officer/ Accounts Officer of the Division of Service Receiver.

* * *



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3.0 Preparation of bids & related terms & Conditions

The general guidelines for submission of bids online in the e-procurement

system are given below.

3.1 Submission of Bids

The service provider shall submit the bids on “TWO-PART BID” basis,viz: Part-1: Techno-Commercial Bid & Part 2: Price Bid separately.

Part-1 (Techno Commercial Bid):

Service provider shall confirm all the specifications mentioned in Tender

document, annexures and confirm the activities mentioned in work formats

without mentioning cost. Tenders fulfilling the above conditions only will be short listed for opening the Price bid.

Part-2 (Price Bid):

The Prices shall be quoted on-line (in electronic mode of e-procurement) in

the price bid only. The price bid format is enclosed as ANNEXURE – IVfor

reference. This format shall be confirmed in the techno-commercial bid

without indicating the prices against work packages. It shall be mentioned as

“Quoted” against each work package in Techno commercial bid. The facility

wise work package rates shall be filled online in the Price Bid part. This will

be considered only after evaluation and satisfaction of techno-Commercial

bids

i. For all intents and purposes, the Service Provider shall be the

“Employer” within the meaning of different Labour Legislations in

respect of the work-force engaged by the Service Provider at Service

receiver’s site. The work-force engaged by the Service Provider to the

Service receiver shall not have any claim what so ever of “Master and

Servant” relationship nor have any “Principal and Agent” relationship

with the Service receiver for the said services.

ii. Submission of Forged Documents: If any of the Service Provider

submits any forged or false documents along with their Tender/Bid,

such Tenders / Bids will be summarily rejected and such Service

Providers will be blacklisted for all future tenders / bids.

iii. Bidding Format: The format wherein the Service Provider shall

submit their Tender/ Bid in their Letter Head as per price format

template in Annexure-IV, along with the break-up as per

ANNEXURE – II (A), II (B), II(C),II (D), II(E) and II(F). The

Service Provider shall mandatorily bid in the said format only and



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all the columns shall be duly filled and no column shall be left

blank. In case the Bid/Tender is not submitted in the Bidding

Format, the said bid/tender is liable for rejection.

iv. Service provider shall furnish the required information in the e-

procurement only. Physical submission of document will not be

considered for evaluation.

v. Any deviations made by service provider in the submitted format shall

make the tender liable for rejection.

vi. Disclosure of Price Bid information in Techno-Commercial Bid shall be

sufficient grounds rejection of the bid.

vii. All the documents mentioned against Techno-Commercial bid shall be

submitted in Techno-Commercial bid proposal only and shall not be

included in any case in Price Bid. Similarly, all the documents mentioned

against Price Bid shall be submitted in Price Bid proposal only and shall

not be included in any case in Techno-Commercial bid.

viii. Compliance Statement: The Service Provider shall mandatorily

submit the Compliance Statement as mentioned inAnnexure-VIalong

with their tender / bid, failing which the said tender/ bid will not

be evaluated.

Note: (a) Service provider has to quote for all the works packages necessarily.

Partial and incomplete offers will not be considered for awarding the work package.

(b) Over all Lowest offer by considering all the work packages together only will be considered for awarding the work package.

(c) Service provider shall upload the signed & stamped copy of their Techno-Commercial Bid in e-procurement portal during submission of bid.

(d) Party shall submit the company profile with financial status as per Annexure –III, failing which bid will not be accepted.

(e) Party shall submit the Bid submission compliance report as per Annexure –V, failing which bid will not be accepted.



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3.2 Period of Work Package Order:

The proposed Work Package Order will be valid for a period of 12

months or any such period as defined in the scope of Work Package

Order and with an option to extend the same for a further period of 12

months, with same terms and conditions on mutual consent.

3.3 Scope of Service Receiver:

a) Execution, Supervision and managing of the work of the Service

Provider and operation of the Canteens. The Service Provider shall

work under the instructions and supervision of the Service

Receiver.

b) SDSC SHAR will provide all the facilities such as equipment’s,

utensils, stove, water, electricity, gas etc. required for preparation

of food items.

c) Supply of all the ingredients needed for preparation of food and

consumables will be supplied by the department. The Service

Provider shall prepare the food based on the instruction given from

time to time and serve the food.

d) Supply of cleaning materials, soap oils, dishwashing liquids required

for cleaning purpose. The Service Provider shall clean the all

canteen dining halls, kitchen hall and canteen premises etc. All the

utensils used for cooking and serving shall be cleaned as and when

required.

e) In house transportation facility for shifting/serving of food items

to various canteen/other areas.

f) Checking the quality and quantity of all the food items by Service

Receiver before being served.

g) Verification of food preparation records, verifying and

certification of the bill submitted by service provider on daily

basis.

h) The service provider’s staff shall follow all the safety precautions

and also appropriate SOP guidelines issued by the service receiver

while working at SDSC SHAR.

4.0 SCOPE OF WORK:

4.1 This is a “Work Package” intended for carrying out the COOKING,

SERVING AND CLEANING SERVICE activities at various canteens. The

“Work Package” is mentioned in the following Annexure:



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Sl. No. Item Description Unit of

measure

Qty.

1. Cooking & Service work package on

working days at Keepakam canteen

as per (Annexure- II(A)).

Days 248


Saturdays at Keepakam canteen as

per (Annexure- II(B)).

Days 53

3. Cooking & service work package on

Sundays & Public Holidays at

Keepakam canteen as per

(Annexure- II(C)).

Days 64


working days at VALF canteen as

per (Annexure- II(D)).

Days 259

5. Cleaning work package on working

days at all Canteens as per

(Annexure – II(E))

Days 259

6. Cleaning work package on holidays

at all canteens as per (Annexure –

II(F))

Days 106

Note : The above days are indicative only for an year. However, the service

provider has to work based on the instruction from the service receiver.

The number (quantity) of working days, Saturdays, Sundays and public

holidays may vary based on the work nature at SDSC SHAR and if the

contract period abruptly stopped or extended.

4.2 The Service Provider shall ensure that the work assigned to them is

completed within the prescribed time-limit, under their Supervision.

Department reserves the right to increase/decrease the no. of

cooking/servicing branches as per need during tenure of contract.



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4.3 The Service Provider shall provide their qualified workforce with

expertise in respect of the following Category: -

Sl.No. Category Qualification Skill required

1 Supervisor

Degree/Diploma

in Hotel

management

/Catering

Technology/Hos

pitality

management

Should have expertise and working

knowledge in assisting overall

operation of Catering related

activities including pre-preparation

activities & Cooking of food items,

arrangement for servicing (misc-en-

place), Serving of food items and any

other relevant works/service,

2 Kitchen

staff 10thstd pass


knowledge in North Indian, South

Indian and ChineseCooking of food

items, snacks, Sauces, Dips, Pickles,

Dressings, Chips & Wedges, Salads,

Gravies, Curries, Breads, Desserts,

puddings, cakes, tarts, smoothies,

fondues, sundaes, sweet pies.

Frozen yogurts, fruit salads or other

food preparations used to enhance

the flavour or to complement the

dish and garnishing

3 Service

Staff 10thstd pass

Should have working knowledge in

assisting pre-preparation activities &

serving of food items, arrangement

for servicing (misc-en-place),

Serving of food items, and any other

relevant works/services.



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Sl.No. Category Qualification Skill required

4 Dining hall

In-charge

Degree/Diploma

in Hotel

management

/Catering

Technology/Hos

pitality

management


knowledge in assisting overall

operation of Catering related

activities. Supervising/assisting the

activities of receiving cooked food

items, pre-plating, serving and

accounting.

Supervising Dishwashing, Cleaning of

dining halls and upkeeping the

hygiene and standard of service.

5 Cleaning

Staff 8th class pass

Should have experience in

dishwashing and general cleaning

works. Should be able to operate

dishwashing machines.

4.4 Approximate Workforce

Bidder shall ensure that a minimum number of adequate, qualified and

experienced work force is provided so that the works are completed within

the specified period.

Based on increased quantity of items, Contractor has to execute the works

by deploying additional work force and proportional amount for additional

Amount will be paid as per the rates agreed in the specific annexure.

a) for Cooking & Service:

Sl.No

Category

KEEPAKAM

CANTEEN

VALF

CANTEEN

TOTAL

1. Supervisor 2 1 3

2. Kitchen staff 19 3 22

3. Service Staff 20 15 35

Total Workforce 60



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b) for cleaning service:

Sl.No. Category All dining halls & kitchens

1. Dining hall In-charge 7

2. Cleaning staff 35

Total Workforce 42

DESCRIPTION OF WORK PACKAGE for cooking & service:

4.5 The scope of work under this contract is to provide Cooking & Serving the

food items in the canteens of SDSC SHAR. The quantity of various food

preparations & services varies from normal working days (i.e. MONDAY to

FRIDAY), and on Holidays (SATURDAY, SUNDAY and other Public Holidays)

also during Launch campaign period (i.e. during the Launch schedule period,

usually lasts for 1 to 2 months prior to the launch.) But on all the 365 days

of the year, the Canteens are functional on TWO shift mode, 1st shift from

Breakfast to Lunch and 2nd shift from PM Snacks to Dinner. As and when

required there is necessity to work in the night shift also to make mid night

snacks, Horlicks / Boost and early morning breakfast (or) any other food

preparations.

4.6TheCooking is to be done by the service provider at various kitchens and then

distributed to site canteens i.e. to the canteens at Keepakam, Zero point,

PSLV, VAST, SPROB, SPP Canteens and other areas. Suitable transport

arrangement is provided by the Department for shifting of food material

and staff for catering services. The serving staff of the service provider

needs to go the respective canteen and do the food service.

4.7 For all the food preparations the standard recipes of the SDSC SHAR

Canteens is only to be followed. These recipes are of standard industrial

catering recipe nature. All the necessary equipment, raw materials

(ingredients), gas, water, electricity and utensils are provided by the

Department; however, contractor only needs to deploy his staff with

suitable cutting knives, peelers, kitchen clothes etc. and MIXIE also.

Accountability for the raw material and cooked food lies with the

contractor. Any loss arising out of food production, the contractor is

responsible and will be penalized as per raw material cost.



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4.8 The details of various food items that are to be prepared and served are as

follows.

4.8.1Breakfast: The Breakfast should be made ready for service / packing by

0700 Hrsevery day. The No. of breakfast to be made will be decided on

previous day. Irrespective of the quantity, the breakfast should be made

ready for packing / Distribution by 7 AM at service at site. So accordingly,

the breakfast preparation times are to be planned and staff hasto attend

the duties early in the morning or from night onwards. The breakfast is

usually consisting of one of the following items per packet.

a). 5 No.sPoori with Potato Curry, each poori of weight 15 Grams and about

150 Grams of Potato Curry.

b). 190 Gr. of Uppama with 01 No.sMedu Vada of 25 Gr. with approximate

60Gr. Of Coconut Chutney.

c). 03 No.s Idly, Each of weight 30 Gr. & 2 No. MeduVada, each of weight

25 Gr. With approximate 60 Grams of Coconut Chutney.

d). 190 Gr. Pongal with 01 No.sMeduVada, weight 25 Gr. With approximate

60 Grams of Coconut Chutney.

e). 190 Gr. Kitchidi& 01 No.sMeduVada weight 25 Gr. With 60 Gr. of

Chutney.

The above mentioned Menu may also change as per the need in the tenure of

the whole contract.

4.8.2As per booking, breakfast to be packed in the Aluminium foil containers

(provided by the department). Service provider’s staff/boys will distribute

packed breakfast along with coffee to two different routes of SDSC SHAR.

Service providers staff/boys should carry canteen software electronic mobile

device and punch the employee’s card before issuing the breakfast. After

service, all items (vessels, coffee urns) taken for breakfast should be brought

back to canteen and electronic device needs to be re-punch with the canteen

software master card for migration and for uploading the services.

4.8.3AM Snacks & Coffee at 0900 Hrs.: By 9 AM. Every day one snack item,

boiled egg, coffee (with and without sugar) along with lemon tea to be made and

to be sent for distribution to 16 to 18 different routes at 170 service points all

across different identified locations of SDSC SHAR areas. Items to be served



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against punching of id. card to the electronic mobile device issued by the

department. Items need to be prepared at two or three different production

units. Along with snacks items an approximate quantity of 900 Coffee to be

prepared. For proper accountability, after completion of AM serviceall the

service staff/boys should re-punch the electronic mobile device to the master

card for migration (items consumed) to canteen software.

The Snacks items are as follows;

Boiled egg every day &Onion Vada/Masala Vada/ MeduBonda/ Mysore Bonda/

Samosa/Sundal/ Bajji varieties, etc., are to be made in pure South Indian

Style. The size /Weigh of each snack is 25 Gr. Per piece. One of the above

items is to be made every day, the quantity of Coffee and Lemon Tea per Cup

is 120 ml. The coffee is to be made in south Indian style. Tea also to be made

as and when required. The AM coffee mentioned in the table includes coffee,

coffee without sugar, lemon tea, Horlicks, boost etc.

4.8.4Lunch: Pick up Time: 10.30 Hrs. to 1100 Hrs. every day. There is

standard Thali Meals and varieties of A La Carte items every day.

Thali Meals: Thali meals/ chappathi meals comprise of the following (per meal)

i. 2 Nos of Chappathi

ii. 100 grams Vegetable Curry/Lentil curry

iii. 450 grams of cooked rice

iv. 50 grams of Dal curry

v. 50 grams of Veg. fry

vi. 120 ml of Sambar/Morru curry/ Pulusu varieties

vii. 120 ml of Rasam

viii. 10 gms of Vareity chutneys/pickles

ix. 100 ml of curd (to set in katories in advance)

x. Vadiyam / Papad.

This is a cyclic Menu. The quantity may vary on daily basis as per the need.

Food will be prepared at different production units, after (timely) preparation the food items need to be divided accordingly as per the DINNING HALL bookings. Appropriate quantity of food items needs to be distributed in vessels/containers, loaded, shifted, and transported in the vehicles to different canteen.Food service counter to be made ready, before 1200 hrs .Bain Marie to be used at the counter for keeping the food hot. Service provider to ensure that adequate numbers of servicestaff to be deployed for proper service of food items., i.e. for every 1 item in menu, a service staff is to be engaged. Service provider’s personnel should compulsory wear Proper Gloves, Apron and Head Caps at the time of service. All these items are to be



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served in a clean &hygienic way. The service staff should also operate canteen software device at the time of service.

4.8.5 Carrier Meals: - Every day as per phone booking on an average of 50

carrier meals to be packed in SS Carriers and distributed at 2 different routes

to all the SDSC SHAR areas. Along with food carriers, hand-held electronic

mobile device needs to be used for distribution of carriers. These carriers will

be distributed against punching of id-card to the electronic mobile device.

Service provider is responsible for upkeep and accountability of all the issued

carriers. These SS carriers are also required tobecollected back from the

respective facilities. Missing of the SS carrier needs to be replaced with same

by the service provider (or) appropriate amount will be deducted from the

Service provider’s bill accordingly.

4.8.6 A La Carte: 8 items on working days and 2 items on Saturday (Sweet &

Egg preparation): 1. Curd; 2. Veg. Salad, 3. Curd Rice, 4. Chicken Curry / Egg

Curry / Omelette; 5. Spl. Veg. Curries ( Ex: Aloo Mutter, Chana Masala, Avial,

Dal Makhani, Rajma Masala etc.,); 6. Chapathi / Poori with Kurma; 7.Special Rice

varieties (Ex: Tamarind Rice / Veg. Biryani / Lemon Rice / Tomato Rice/

Besibella Bath/ Coconut Rice, etc.,) & 8.Sweet (varieties of sweet is given

below).

4.8.7 Sweet: - Varieties of Payasams / Mysore Pak / Laddu / Jangry/ Badusha,

etc., one of these items every day. On average about 400 pieces need to be

made ready for service every working day by 11am. However, service provider

should be able to make any other sweet as and when required. Also, there will be

other requirements of sweets ranging from 100 to 1000.

All A La Carte items and Sweet items, after preparation needs to be distributed

canteen wise as per bookings and it should be packed and transported along with

the lunch distribution vehicle in good hygienic condition. At all the service

canteens A la carte counter is separate and two service provider’s staff are to

be engaged separately for service of A la carte items and to operate canteen

software device.

4.8.8 Afternoon Tea at 1400 Hrs :- Tea, Pakoda / Mixture/ KeraSev/

Muruku, Aloo Samosa, Onion Samosa, Cutlet, Pohaetc., These items to be

prepared in 2 different production canteen. Items to be sent for distribution to

16 to 18 routes at 170 service points all across different identified areas of

SDSC SHAR. Items to be served against punching of ID card to the electronic

mobile device issued by the department. After service all the service person

should re-punch the electronic device to the master card for migration to



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canteen software for proper accountability. The PM Tea mentioned in the table

includes Tea, sugarless tea, lemon tea, Horlicks, boost and other Hot & Cold

beverages.

4.8.9 Evening Tiffin at 1700 hrs: - Similar to breakfast items and varieties

of Dosa, Chappathi with Kurma, Poori with Curry, semiyakichidi, wheat

rawakichidi are to be made as and when required. Tiffin packet is to be packed

in a hygienic condition. Tiffin is to be given along with the tea. Service provider

should make a note of canteen items given for the service and he should ensure

all items (tea urns, tray and other items) are returned to canteen on time. If

not returned it should be informed to the department shift supervisor.

4.8.10Dinner: - Same as Thali Meals, service at site Canteens and also same as

Carrier meals.

4.8.11Night Services: As per the requirement Night snacks and Night tea to

be prepared and it should be served timely. Service provider should make a note

of canteen items given for the service and he should ensure all items (tea urns,

tray and other items) are returned back to canteen on time. If not return it

should be informed to the department shift supervisor.

4.8.12Misc Works at Stores:- Proper upkeep of store. Receiving and Issuing of

store materials. Proper distribution of materials as per the Supervisor’s Indent.

Stacking and Refilling of store items etc.

4.9 DESCRIPTION OF WORK PACKAGE for cleaning services:

To provide the services of Cleaning works by engaging the required workers at

SHAR Canteens i.e. At Kitchens, stores, Canteen offices, periphery areas and all

6 dining halls. The basic works are as follows:

a. Cleaning of Kitchens, Dining Hall, Floor Sweeping, Mopping, Cobweb

Removal, High Level Dusting, Windows Cleaning etc., in all the canteen

areas.

b. Loading & Unloading of provisions to and from stores.

c. Loading & Unloading of Cooked Food etc. from / to the Trucks during

Distribution time from main canteen to Service Canteens,

d. Cleaning of all cooking Vessels, rice boilers, hot plates, exhaust hoods,

trays, Gas ranges and all the equipments& tools in the kitchens.

e. Daily Cleaning of Lunch Plates, Tiffin plates, Tumblers, katories etc. at

canteen dining halls using dishwashing machine/manually along with the



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regular up keep of the dining hall premises, floor, entrance pathways,

surroundings of the all canteens, cobwebs cleaning, windows, Chairs,

Dining Tables Dish Wash Area Etc, Using the Suitable Cleaning Material

Mentioned and maintain with high degree of cleanliness and hygiene.

f. Cleaning and regular housekeeping works along with furniture dusting,

cleaning the dust bins at all the canteen offices, stores, supervisor,

ACM, Manager’s room etc. and maintain them in neat condition always.

g. Cleaning In charges should be available with motor cycle such that they

can move from one canteen to another canteen with ease at any time.

h. Apart from thali meals service utensils, other service utensils, cutlery,

crockery items need to cleaned on daily basis. The party should consider

all aspects of cleaning while quoting in thali meals. No additional payments

will be considered.

4.9.1 The working days Shift duties for all the six Canteens are as below:

Keepakam Canteen

1st, General & 2nd shift mode

on all 365 days

Zero Point Canteen PSLV Canteen VALF Canteen SPROB Canteen SPP Canteen

SHIFT TIME:

1st shift Time : 0600 Hrs to 1400 Hrs

General Shift Time : 0900 Hrs to 1730 Hrs

2nd Shift Time : 1400 Hrs to 2200 Hrs

However as and when required it is necessary to engage the staff for cleaning

activities at any of the canteens any other time also.

4.9.2 Approximate man power deployment in dining hall wise is given below:

S.No Area Sub Area Shift Crew details

Cleaning

staff

Dining hall

In charge

1 Keepakam Kitchen 1st + General +

2nd

3+ 2 +1 = 7 2

Stores General 2

Dining hall General 4

2 Zero Point Dining hall General 5 1

3 SPROB Dining hall General 4 1

4 VALF Kitchen 1st + General 2+1 = 3 1

Dining hall General 3

5 SPP Dining hall General 3 1



17

6 PSLV Dining hall General 4 1

Total 35 7

4.9.3 The total kitchen & dining hall measurements given below:

SL.NO NAME OF THE BUILDING PLINTH

AREA IN

SQM

1. Canteen at Zero Point 510.00

2. Canteen at SPP 293.00

3. Canteen Building at FLP 478.00

4. Canteen Building at Keepakam 1590.00

5. Canteen at SPROB 342.00

6. Canteen at VALF 487.00

Total SQM 3700.00

4.9.4 Estimated Meals consumption per canteen wise in order to estimate the

work quantum for cleaning cooking and used utensils

Sl.No.

DINING HALL

Working day Holiday

Thali meals Thali meals

1. KEEPAKAM 300 150

2. O POINT 250 150

3. PSLV 250 100

4. SPROB 250 100

5. SPP 60 NIL

6. VAST 60 NIL

Note:

For one thali meals – 01 round/partition SS plates, 5 SS katories, 1 SS water

tumblers will be used.



18

4.9.5 Schedule of cooking and service work flow with time on

working days and holidays:

Sl

.

N

O

AREA Opening of

Canteen

@ 0500

hrs

BREAKFA

ST @

0700 HRS

AM

COFFEE

&

SNACKS

@ 0930

HRS

LUNCH

@ 1130

HRS

PM TEA

&

SNACKS

@ 1400

HRS

EVENIN

G

TIFFIN

@ 1700

HRS

DINNER

@ 1930

HRS

NIGHT

SERVICES

AS PER

REQURIMEN

TS

1 All

Kitchen

Timely

opening of

canteen as

per the

requiremen

ts.

Proper

preparatio

n of

breakfast

& coffee,

packing

and proper

distributio

n.

Proper

Pre-

preparati

on of

items &

timely

distributi

on of AM

Coffee &

Snacks.

Proper

Pre-

Preparati

on of

items,

proper

distributi

on and

timely

service

Proper

Pre-

preparati

on of

items &

timely

distributi

on of PM

Coffee &

Snacks.

Timely

preparati

on of

tiffin &

tea,

packing

and

proper

distributi

on

Proper

Pre-

Preparati

on of

items,

proper

distributi

on and

timely

service

Timely

preparation

and services

as per the

requirements.

2 All Dining

Hall

Nil Nil Nil Counter

@ 1200

hrs to be

ready for

service of

lunch &

ala-carte

items.

Nil Nil Counter

@ 1930

hrs to be

ready for

service

for

dinner.

Deployment

of staff as

per the

requirements

3 Cleaning Proper

deployment

of staff

for proper

cleaning of

kitchen

area, dining

hall items,

food

preparation

vessels etc.

Nil Cans and

service

items to

be

washed

properly

before

and after

the

services.

All

service

items (

dining hall

cutlery

and

serving

dishes) to

be

washed

properly

before

the food

items is

kept for

serving

Cans and

service

items to

be

washed

properly

before

and after

the

services.

Cans and

service

items to

be

washed

properly

before

and after

the

services.

All

service

items (

dining hall

cutlery

and

serving

dishes) to

be

washed

properly

before

the food

items is

kept for

serving

Deployment

of staff as

per the

requirements.



19

4.10General Points: -

1. Service provider is overall responsible for all the items (i.e inventory items-

Vessels, tea urns, SS cutlery & crockery, casseroles, service containers,

distribution vessels etc.) and (.i.e. consumable items like, soap oil, broom

sticks, dish washing liquids, etc.) issued by the department. Items will be

properly handed over to the Service provider at time of commencement of

the contract. Canteen wise stocks of items are to be maintained properly by

the Service provider. Monthly stock verification will be done by the

department to find out the loss and damage of items. Any damages/loss

caused to the Govt. property arising, the Service provider will be held

responsible and appropriate amount will be deducted from the Service

provider’s bill accordingly.

2. Service provider should check all materials issued by the store for the next

service/ next day service and report for any shortage/excess material issued

by the store.

3. Any uncooked/ balance raw material should be returned back to the store.

Also, the stock of cleaning materials shall be maintained w.r.t receipt and

consumption on monthly bias at all canteens

4. Along with the days snacks items , other special snacks items may have to be

made and served at different conference halls of the SHAR Centre e.g. Veg.

Sandwich, Veg. Cutlet, Kara Kozhukattai or similar items and sweets like poli,

coconut, basen, wheat halwa to be made as per the requirements. For each 10

no.s of service 1 service staff to do the service. Usually 1 /2/3 snacks +

sweet + assorted varities of hot / cold beverages and water in glasses need

to be served at these conference halls. Necessary support, cutlery,

crockery, glassware will be provided by the department.

5. Emergency/ Covid / Lockdown in centre due to any reason. Service receiver

has the option to choose 1 of the 4 tables Annexure- II (A,B,C & D,E,F) for a

specific period with a minimum of 5 days in notice.

6. Personal hygiene is essential to the Service provider’s staff engaged for

the catering & cleaning services. The service staff must follow the given

basic principles:

Wash hands and arms immediately

i. After use of toilets



20

ii. After sneeze, blow nose, yawn, or cough covering your mouth with

hands.

iii. After eating food

iv. After touching hair, scalp, skin, or any wound.

a) Wash hands with mild cleansing soap and warm water; not merely with

running water. Sufficient quantity of suitable soap to be provided by the

service provider.

b) Wipe sweat often. Do not smoke or eat tobacco while working.

c) Cover cuts, burns, or wounds on the skin.

d) Keep hair and nails trimmed.

e) Hand Gloves should wear compulsorily during services.

f) Do not work when facing cold, cough, or any other contagious diseases.

Inform your superior staff if you are not well.

g) Do not touch ready-to-eat food directly. Always use gloves, serving tongs,

deli papers, or forks to handle such food.

h) Do whatever required letting not your skin, body fluids, or any clothes you

are wearing to come into contact with food or food containers.

i) Attend duty in clean and tidy uniform. Do not wear loose jewellery. Avoid

wrist jewellery.

j) Clear the spillages on the floor immediately. Be careful while handling hot

food and beverages.

k) The Service provider shall arrange to issue 02 sets of uniform and a pair of

Shoe every year to the following category of contract personnel.

a) Supervisor : Pant (Black)& Full Hand Shirt (White)

b) kitchen staff : Pant,Half hand Shirt (white), Apron, Kitchen

Towel,Knife& Peeler

c) For Services (Men) : Pant &half hand Shirt(white), Kitchen Towel

d) For Cooking & Service (Women): Saree(White)& Blouse, Kitchen

Towel

e) For Dining hall In charge : Pant (Black)& Full Hand Shirt (White)

f) For cleaning staff (Men) : Pant (Brown) & Half hand shirt (Brown)

g) For cleaning staff (Women): Saree & Blouse (Brown), Cleaning

towel.

h) Aprons, Gloves, Cap, Mask common for all



21

7. Be aware of the equipment and their appropriate application. Never run in

the workspace.

8. The standards of service under the scope of this contract shall be of top

quality.

9. The Service provider shall work under the overall supervision of the

Canteen Management Committee.

10. The contractor should engage only the people with good physical and mental

health. The contractor is responsible for the behaviour of workers

engaged by him.

11. Transport arrangements for the cleaning staff and kitchen team 1st shift

to various site canteens/dining halls is under the scope of contractors.

However all canteen food / services to service provider’s staff will be

provided while on duty only and on chargeable basis (i.e. Food items

prepared and service to the service providers’ staff will not be

considered for billing).

12. To provide daily necessary/suitable and sufficient soap and hand wash liquid

to the staff working under service provider.

13. The service provider shall arrange the medical check-up for the staff once

in six-months at SHAR Hospital and the charges are to be borne by the

service provider. The staff with health hazards are to be stopped from

working and provide suitable replacement. .

14. The service provider shall ensure the character and antecedents of the

staff engaged be verified prior to engagement and particulars / bio–data

of the personnel along with the verification report from local police shall

be forwarded to the Department.

15. The service provider shall not allow or permit his staff to participate in any

organized anti-social activities or organized agitation within the premises

of the Centre.

16. As per DBT norms of Govt. of India, Service provider may provide details

of bank a/c linked to Aadhar and mobile number of the entire staff

engaged under this service/works contract.



22

17. As per the necessity of the centre all the above mentioned items

mentioned in Annexure- II(A) to be cooked and served upto 5000

people, This will be informed well in advance (5 days before) to the

service provider.Service provider has to mobilise the necessary staff

for meeting the above requirement failing or delay in the cooking and

service may lead to appropriate penalty by the service receiver after

assessing the quantum of work delayed and the decision will be final

and binding on the Service Provider.

18. Considering the launch activities occurring on Weekends/Sunday/Holiday

there will be necessity of food preparation similar to working days.

However, the payment will be made proportionately as per the items

cooked and served.

19. All safety measure and all preventive COVID norms need to be followed

by the service provider.

20. The service provider shall be responsible for the proper use of

equipments, if any damagers/repairs should borne by the service

provider.

5.0 Legal:

5.1 The Service Provider shall abide by the law of the land including,

Contract Labour (Regulation & Abolition) Act, and all labour related

laws/Acts or any new regulations/legislations enacted in this regard and

its compliance as applicable during the tenure of the Work Package

Order. Service Receiver shall in no way be responsible for any

default of the Service Provider regarding statutory obligation. The

Service Provider has to ensure compliance of the above provisions at the

time of submission of bill to the Service Receiver and while making

payments to their work-force at all times during the currency of the

Work Package. The Service Provider shall provide an undertaking to this

effect as at Annexure-V.

5.2 Insurance for staff: The Service Provider shall mandatorily undertake

to insure their staff comprehensively against any risks during the course

of work undertaken by them in Service Receiver’s Work Place through a

Comprehensive All Risk Insurance (ARI) Policy obtained from any of the

Insurance Companies as approved by the Insurance Regulatory &

Development Authority of India (IRDA). The Service Providers shall have

to furnish originals of the ARI policy along with premium receipts and



23

other papers related thereto to the Officer concerned of the Service

Receiver within 15 days from the date of commencement of Work

Package Order (s). Individual policies with a minimum coverage of Rs. 10

lakhs per person (in the name of the Service Provider’s Workforce) shall

be taken by the Service Provider.

5.3 The Service Provider shall discharge all the legal obligations in respect of

the work-force engaged by them for the execution of the work in

respect of their remuneration and Service conditions and shall also

comply with all the rules and regulations and provisions of the law in force

that may be applicable to them from time to time. The Service Provider

shall indemnify and keep indemnify the Service Receiver from any claim,

loss or damages that may be caused to it on account of any failure to

comply with the obligations under various laws. In case of any dispute,

the decision of the Service Receiver shall be final and binding on the

Service Provider.

5.4 The timely payment of remuneration to the work-force, remittance of

EPF, ESI and bonus shall be the sole responsibility of the Service

Provider. For any default with regard to statutory obligation, the

Service Provider is solely responsible.

5.5 The Service Provider shall also be liable for the remittance of all Taxes,

Levies, Cess etc., on account of service rendered by them to the

concerned authorities from time to time as per extant rules and

regulations in the matter.

5.6 The Service Provider shall completely be responsible to maintain the

Attendance, acquittance of remuneration paid, EPF, ESI or

Comprehensive Mediclaim Policy as the case may be. Governmental

authorities shall have the right to inspect these records at any time and

take necessary penal action for non compliance of these provisions, if any.

5.6.1 The Service Provider is fully responsible for timely claiming and

disbursing monthly payment of remuneration as per the work package

engaged in the campus of the Service Receiver, within the time limit

prescribed in the relevant Act/Rules.

5.6.2 Payment disbursement shall be made to the Service Provider by the

Service Receiver on monthly basis. Based on the certified daily canteen

work package as quoted by the vendor after deduction of penalty amount

if any, the monthly bill will be duly certified by the focal point and



24

approved by Chairman, Canteen Management committee (CMC) in the

Campus of the Service Receiver and submitted to the respective

Sr./Accounts Officer, as the case may be, in the prescribed format

together with the following documentary proof.

5.6.3 The Service Provider, upon being served with the Work Package Order(s)

shall only engage the work-force as per the requirements sought for by

the Service Receiver for which the Service Provider shall provide the

bio-data of their qualified workforce.

5.6.4 Issue of Entry Pass: - For arranging Entry Pass to enter the Service

Receiver’s premises, the Service Provider should submit the details of

their work force to the respective Focal Point and the same shall contain

the following documents. The respective Focal Point shall scrutinize the

same and shall forward it to the Senior Administrative Officer, GAD/P &

GA duly approved by their Divisional Head:

(a) Police Clearance Certificate

(b) ID card issued by the Service Provider

(c) Any valid Photo ID card issued by any Government Agency; and

(d) Two copies of stamp size photographs;

i. Police Clearance Certificate: -

It is the responsibility of the Service Provider to arrange the character

and antecedents of the work-force engaged for duty. The Service

Provider shall engage the work-force who is not having any criminal

background. The character and antecedents shall be verified through

record check by Service Provider at their own cost from the concerned

Police authorities (Police Clearance Certificate) and submit the original

report.

ii. Identity Card to be issued by the Service Provider: -

The Service Provider shall issue tamper proof Identity Card in their

firm's/ society’s/agency-ies/company’s logo to the work force deployed

by them to Service Receiver.

5.7 In case, the Service Provider fails to comply with any statutory/taxation

liability under the appropriate law, and as a result, if Service Receiver is

put under any loss/obligation, monetary or otherwise, Service Receiver

will be entitled to get itself reimbursed either out of the outstanding

bills against any of the Work Package Orders or from the Security

Deposit to the extent of the loss or obligation in monetary terms.



25

5.8 The Service Provider shall be bound by the details furnished by them to

the Service Receiver while submitting the tender or at any subsequent

stage(s). In case, any of the documents furnished by them is found to be

false at any stage, it would be deemed to be a breach of the Terms and

Conditions of the Work Package Order making the Service Provider liable

for legal action besides termination of Work Package Order(s) and

forfeiture of Security Deposit.

5.9 The Service Provider shall not be allowed to transfer, pledge, assign or

sub Contract its rights and liabilities under this Work Package Order to

any other agency.

5.10 The Service Provider shall be solely responsible for the redressal of

grievances/resolution of disputes relating to the work-force engaged by

them. Service Receiver shall in no way be responsible for the settlement

of such disputes. Service Provider should maintain a record of grievances

received from their work force and action taken for settlement.

5.11 For all intents and purposes, the Service Provider shall be the “Employer”

within the meaning of different Labour Legislations in respect of the

work-force engaged by the Service Provider at Service Receiver's site.

The work-force engaged by the Service Provider to the Service Receiver

shall not have any claim whatsoever of “Master and Servant” relationship

nor have any “Principal and Agent” relationship with or the Service

Receiver for the said services.

5.12 The Service Provider upon being served with the Work Package Order(s)

by the Service Receiver shall obtain all necessary Labour Licence from

the Labour Department and the License shall be valid till the currency of

the Work Package Order(s) and shall be extended whenever required.

5.13 Any other terms, conditions or clauses not covered in this document shall

be in accordance with other statutory Rules/ Acts applicable to

DOS/ISRO.

5.14 In case of termination of the Work Package Order(s) on its expiry or

otherwise, the work-force engaged by the Service Provider shall not be

entitled to and shall have no claim whatsoever for any kind of employment

in Service Receiver’s establishment and shall be made known by the

Service Provider to their workforce before being engaged.



26

5.15 The status of the Service Provider shall be that of an independent

Service Provider. The Service Provider and its work-force performing

under this Work Package shall not be the employees of Service Receiver.

Neither the Service Provider nor its work-force shall be considered as

employees of Service Receiver. Such work-force has no right for

subsequent regularization.

5.16 The Service Provider shall not assign, transfer or convey in whole or in

part, this Work/Work Package Order(s) to anyone. The Service Provider

shall also not delegate any of its obligations or duties under this Work

Package Order(s) to anyone. The Service Provider shall not assign, pledge

as collateral, grant a security interest in, create a lien against or

otherwise encumber any payments that may or will be made to the

Service Provider under this Work Package Order(s).

5.17 The Service Provider shall be bound to accept all instructions/ directions

issued by the Focal Point or any other person duly authorized by them

relating to the execution of the Work Package Order(s).

5.18 The Service Provider shall maintain a register for the execution of the

work and get endorsement of the same from the Focal Point of the

Service Receiver every day for having completed the work satisfactorily.

Based on the daily Work completion report, monthly payment will be

calculated.

5.19 The Service Receiver reserves the right to reject any of the work-force

engaged by the Service Provider, if the presence or activity of such

workforce is detrimental to the interest or discipline, improper personal

hygiene or security of the Service Receiver.



27

6.0 Financial:

6.1 Service Receiver shall pay the rates agreed upon to the Service Provider

on monthly pro-rata basis on completion of the specified quantity of work

mentioned in the Work Package Order(s).

6.2 The rate(s) mentioned in the Work Package Order(s) shall be firm and

fixed during the currency of the Order/Contract.

6.3 The Service Provider shall ensure that the remuneration paid to work-

force engaged shall not be less than the minimum wages fixed by the

SDSC SHAR wages /District Collector issued order /Ministry of Labour

and Employment, Government of India/State Government, from time to

time. Service provider should pay the wages whichever is more.

6.4 It may specifically be noted that the bids not meeting even the basic

cost of inputs i.e., unreasonably low prices to undercut or predatory

pricing and obtain the Work Package Orders(s) are liable to be

rejected by Service Receiver in order to ensure quality, as the

Service Receiver cannot compromise quality of work. If the offered

price is less than 80% of the estimate, or further less, same will be

considered as under quote and will be summarily rejected.

6.5 In case of breach of any conditions under the Work Package Order(s),

the Security Deposit shall be liable to be forfeited. In addition, the

Work Package Order(s) is also liable to be terminated and any amount due

to the Service Provider against any other Work Package Order (s) from

the Service Receiver is also liable to be appropriated.

6.6 In case of partnership firm, "power of attorney" should be signed by

one person on behalf of others. Any breach of these conditions by

the Service Provider in relation to the Bidding Establishment or

Partner or Shareholders or Directors or Executives or Office

Bearers, the tender/work package contract will be cancelled and

Security Deposit will be forfeited at any stage whenever it is so

noticed. The Service Receiver will not pay any damages to the

Service Provider. The Service Provider will also be debarred from

further participation in the concerned unit of the Service Receiver.

6.7 The requirement of the quantity mentioned in the Work Package may vary

and is subject to change based on actual requirement of the Service



28

Receiver. The Service Provider has to complete any additional or

sporadic requirement as required by the Service Receiver by engaging

additional work-force, if any required. The payment will be based on the

quantum of work completed which should be duly certified by the

authorized official of the Service Receiver.

7.0 Submission of Bills and Payment:

7.1 The Service Provider's bills shall be submitted at first week of every

month with due certifications from the focal point for the service

receiver and to the respective Paying Authority.

7.2 The “quote” under the Work Package Order shall be inclusive of the

following components:

i. Wages to workers.

ii. Contributions towards Employer’s and Employee’s Provident Fund,

iii. Contributions towards Employer’s and Employee’s State Insurance

or Mediclaim Insurance, as the case may be.

iv. Service Charges to the Service Provider, if any.

v. Cost of Identity Cards etc.

vi. Cost of 2 set of cotton uniform including its Stitching Charges and

a pair of shoes per year

vii. Insurance Premium towards All Risk Insurance Policy for each

work-force of the Service Provider

viii. For every six month once medical examination & fitness certificate

for the personnel engaged.

7.3 Income Tax or any other Tax/Taxes/Fees/Cess/Levy(ies) as applicable

and payable by the Service Provider as per rules will be recovered from

the monthly bills payable to the Service Provider.

7.4 In case the Service Receiver is made liable to pay any statutory liability

arising due to the default of the Service Provider in relation to the Work

Package Order(s), the Service Receiver shall be entitled to

deduct/recover the same from the payment against the Work Package

Order(s) due to the Service Provider.



29

7.5 Down Time Compensation:

In case of any delay in completion of the work as per the Work Package

Contract, Down Time Compensation of the Work Package Order(s) Value

per day or part thereof will be recovered from the Bill(s). The quantum

of Down Time Compensation to be recovered will be decided by the

Service Receiver after assessing the quantum of work delayed and the

decision will be final and binding on the Service Provider.

The Service Provider is responsible to complete the quantum of work as

specified in the Work Package Order(s) and as required by the Service

Receiver and in case of absence of the work-force, the successful

Service Provider should provide suitable replacement and for this

purpose to ensure timely completion and the Service Provider shall keep a

panel of work-force whose Character and Antecedents are verified.

If the Service Provider is not carrying out work properly in any services

penalty clause will be imposed i.e for any delay in food service,

substandard quality of food preparation, not maintaining personnel

hygiene, not maintaining proper workforce for service. For each

unsatisfied food preparations / delay services minimum of 10% will be

deducted from each service on daily basis in addition to the recovery of

raw material costs.

7.6 Absent of duty and Penalty:

The Service Provider has to meet the minimum workforce as indicated in

the Table and penalty is applicable. Absence of allotted workforce to

each unit and delay in attending by the contractors employees, the

planned works may affect severely.

Absent for the duty: No payment will be made for the absent

employees for the particular day. Amount to be deducted per day will be

arrived as follows

1.25 X Amount quoted by supplier Per day

Per day wages = -----------------------------------------------------------------------

Total no. of work force



30

8.0 Safety and Security: -

8.1 The Service Receiver’s premises being a High Security Area, the work-

force engaged for the work by the Service Provider, will be required to

follow the security requirements such as possessing a valid Entry Pass

issued by the Service Receiver and ID Card issued by the Service

Provider while entering the campus, maintaining high order of discipline

while on duty. It should be ensured by the Service Provider that only

Indian Nationals between the age of above 18 years and upto 50

years are included in the work-force and they should not have any

criminal back ground.

8.2 The Service Provider shall take all safety precautions required for the

execution of the work. They shall also be responsible for any loss or

damage caused to Service Receiver’s Property/Personnel due to

negligence of the work-force and shall make good losses by the Service

Provider at their own cost, failing which cost thereof, shall be recovered

from the outstanding/running bills/Security Deposit of the Service

Provider.

8.3 The Service Receiver shall not be responsible for any damages, losses,

claims, financial or other injury to any of the work-force engaged by the

Service Provider in the course of their performing the functions/duties,

or for payment towards any compensation. The work-force shall

adequately be insured by the Service Provider against accidents including

loss of life.

8.4 The Service Provider shall solely be responsible for any theft, pilferage

or misbehaviour committed by any of the work-force while carrying out

the Service(s) and the Service Receiver reserves the right to forfeit the

Security Deposit/ Running Bills/any outstanding payment to the Service

Provider.

8.5 In case, the work-force engaged by the Service Provider commits any act

of omission/commission that amounts to misconduct/indiscipline/

incompetence, the Service Provider shall forthwith remove the work-

force under intimation to the Focal Point. The Service Provider shall

replace immediately any of its work-force who is/are found unacceptable

because of security risks, incompetence, conflict of interest, improper

conduct etc. upon receiving written notice from Service Receiver.



31

8.6 The work-force engaged by the Service Provider at the Service

Receiver’s Campus should not carry any Technical/Electronic Gadgets

inside the Service Receiver’s Campus and shall follow all Security and

Safety norms as prescribed by the Service Receiver, from time to time.

8.7 The Service Provider shall ensure that the work-force engaged by them

are disciplined and do not participate in any acts prejudicial to the

interest of the Service Receiver.

9.0 Joint and several liability:

If the Service Provider is a joint entity, consisting of more than one,

partnership, corporation or other business organization, all such entities

shall be jointly and severally liable for carrying out the activities and

obligations of this Work Package Order(s) and for any default of

activities and obligations.

In case of partnership firm, "power of attorney" should be signed by one

person on behalf of others. Any breach of these conditions by the

Service Provider in relation to the Bidding Establishment or Partner or

Shareholders or Directors or Executives or Office Bearers, the

tender/work package contract will be cancelled and Security Deposit will

be forfeited at any stage whenever it is so noticed. The Service

Receiver will not pay any damages to the Service Provider. The Service

Provider will also be debarred from further participation in the

concerned unit of the Service Receiver.

10.0 Severability:

If any provision of this Work Package Order (s) is determined by a Court

of competent jurisdiction to be invalid or unenforceable, such

determination shall not affect the validity or enforceability of any other

part or provision of this Work Package Order (s).

11.0 Immunity from liability:

Every person who is a party to the Work Package Order(s) is hereby

notified and agrees that the State, Service Receiver and all its

employees, agents, successors and assigns are immune from liability and

suit for or from Service Provider’s activities involving third parties and

arising from the Work Package.



32

12.0 Intellectual Property:

The Service Provider agrees that they should not use the Name/logos of

the Service Receiver in any manner, including commercial advertising or

as a business reference, including ID cards without the approval of the

Service Receiver. Any violation will result in cancellation of the Work

Package Order(s) including forfeiture of Security Deposit.

13.0 Termination and Short Closing of Contract:

13.1 Under the normal circumstances, termination/short closing of the Work

Package Order(s) is not foreseen. However, in case of repeated non-

performance of the Work Package Order(s), owing to deficiency of

service or breach of Order conditions or cessation of the requirement,

the Service Receiver reserves the right to terminate the Work Package

Order(s) wholly or partly by giving a prior notice of not less than 30 days,

without any obligation on its side.

13.2 If the Service Provider want to withdraw the Work Package Order(s)

voluntarily, a prior notice of 60 days is required.

13.3 The Work Package Order(s) is liable to be terminated without notice and

the Security Deposit under the Work Package Order(s) shall be liable to

be forfeited in the following circumstances: -

13.3.1 For the breach of any material term, condition or provision of this

Work Package Order(s) by the Service Provider.

13.3.2 In case the Service Provider provides any statement,

representation or certification and the same is found false,

deceptive or materially incorrect or incomplete.

13.3.3 The Service Provider or any of its workforce and agents commits

or has committed or engages/engaged in fraud, misappropriation,

embezzlement, malfeasance or misfeasance.

13.3.4 If the Service Provider terminates or suspends their business,

without giving prescribed notice.

13.3.5 The Service Provider’s license or certification is suspended,

terminated, revoked or forfeited.



33

13.3.6 If the Service Provider failed to comply with any applicable law of

the land.

13.3.7 In the event of sustenance of loss by the Service Receiver due to

the premature termination of Work Package Order(s) by the

Service Provider, the same shall be recovered from the Security

Deposit.

14.0 Security Deposit:

The Service Provider shall guarantee faithful execution of the Work

Package Order(s) in accordance with the terms and conditions specified.

As a performance security, the Service Provider shall furnish security

deposit for 3%, or percentage fixed by the Government which will be

intimated by the Service Receiver time to time, of the annual total Work

Package Order(s) value in the form of Demand Draft/Fixed Deposit

Receipt/Banker’s Cheque/Bank Guarantee issued by a Scheduled Bank as

approved by the Reserve Bank of India and shall be valid beyond 2 months

from the date of completion of the Contract. The Security Deposit shall

not carry any interest and shall be returned by the Service Receiver on

completion of all the contractual obligations. The security deposit has to

be executed within 30 days after the receipt of Work Package Order(s)

as per our specimen. No extension of the date for submission of the

Security Deposit will be entertained by the Service Receiver and

failure to submit in time will result in cancellation of the Work

Package Order(s).

15.0 Solvency Certificate:

Bidder should possess a current Solvency Certificate from Nationalized

Bank for an amount of not less than Rs. 125 lakhs in the current financial

year (FY 21-22).



34

16.0 Eligibility criteria: (Part 1 of the Techno- Commercial Bid)

i. Bidder should have at least 5 years’ experience in Industrial Canteen

Catering services or Chain of restaurants with minimum three outlets

simultaneously as on 31.03.2020.

ii. The bidder shall have necessarily executed at least:

1 order of more than 250 lakhs during the past three years ending

with 31.03.2020.

2 orders of more than 160 lakhs during the past three years ending

with 31.03.2020

3 orders of more than 125 lakhsduring the past three years ending

with 31.03.2020.

Copies of purchase orders to be submitted along with the quotation,

failing which the offer will not be considered.

iii. The bidder has to produce audited financial statements and IT returns

for the last 3 years (till year ending 31.03.2020).

iv. The Tenderer shall be a registered firm with all relevant Registration like

GST, ESI, and EPF etc.

v. The Tenderer should have valid FSSAI certificate.

vi. Necessary proof to be submitted for all above (1, 2, 3, 4, 5). Non

submission will lead to rejection of bid.

17.0 Parallel/Adhoc/Split Work Package Order:

17.1 Service Receiver reserves the right to Split the Work Package

Order(s), if need be, to one or more Service Provider(s) either

equally or in any other ratio, and the Service Provider(s) shall

accept such Split Work Package Orders at the L-1 rates.

17.2 Service Receiver reserves the right to enter into parallel/adhoc

Work Package Order (s) with one or more Service Provider(s) in

order to facilitate deployment of work-force during the currency of

the Work Package Order(s) for availing the same or similar Services.



35

18.0 Volume of Work:

The requirement of work force purely depends upon the activities of

Service Receiver for the Work Package. The mere mention of the

number of work-force against this Work Package Order(s) does not by

itself confer any right on the Service Provider to demand that work

relating to or any item thereof, should necessarily or exclusively be

entrusted to the Service Provider. The Service Receiver reserves the

option for allocation of work force to meet the works to be carried out

and the Service Provider shall not have any right in this regard. No

guarantee can be given as to the definite volume of work which will be

entrusted to the Service Provider at any time or during the period of the

Work Package Orders(s).

19.0 Force Majeure Clause:

In case, completion of job is delayed by any circumstances such as acts

of God, sabotages, civil commotion, riots, insurrections, revolutions,

earthquake, fire, flood or other natural events beyond the control of the

Service Provider, which makes their work-force unable to complete the

tasks assigned to them in time, then the Service Provider shall give

notice within 15 days to the Service Receiver in writing of his claim for

an extension of time. The Service Receiver on receipt of such notice

after verification if necessary, may agree to extend the period of Work

Package as may be reasonable without prejudice to other terms and

conditions of Work Package Order(s).

20.0 Applicable Law, Jurisdiction and Arbitration:

The Contract shall be interpreted, construed and governed by the Laws

in India. In the event of any dispute/s, difference/s or claim/s arising

out of or relating to the interpretation and application of the Work

Package Order(s), such dispute/s or difference/s or claim/s shall be

settled amicably by mutual consultations of the good Office of the

respective Parties and recognizing their mutual interests attempt to

reach a solution satisfactory to both the parties. If such a resolution is

not possible, within 30 days from the date of receipt of written notice

of the existence of such dispute/s, then the unresolved dispute/s or

difference/s or claim/s shall be referred to the Sole Arbitrator

appointed by the Parties by mutual consent in accordance with the rules



36

and procedures of Arbitration and Conciliation Act 1996 as amended

from time to time.

If such a resolution is not possible, then unresolved dispute or

difference shall be referred to the Sole Arbitrator appointed by

Director, SDSC SHAR in accordance with the rules and procedures of

Indian Arbitration and Conciliation Act 1996 or any modification

thereof. The decision of the Arbitrator shall be final and binding on

both the parties. The expenses for the Arbitration shall be paid as may

be determined by the Arbitrator. The Arbitration shall be conducted in

Sriharikotaas per its rules and regulations. The expenses for the

Arbitration shall be shared equally or as may be determined by the

Arbitrator. The considered and written decision of the Arbitrator shall

be final and binding between the Parties. The applicable language for

Arbitration shall be “English” only.

Work under the Work Package Order(s) shall be continued by the Service

Provider during the pendency of arbitration proceedings, without

prejudice to a final adjustment in accordance with the decision of the

Arbitrator unless otherwise directed in writing by the Service Receiver

or unless the matter is such the works cannot be possibly continued until

the decision (whether final or interim) of the Arbitrator is obtained.

21.0 Validity of bid:

The bid submitted by the Service Provider shall be valid for a minimum

period of One Hundred and Eighty Days (180 Days) from the date of

opening of the Bids/Tenders.



37

ANNEXURE – II(A)

CANTEEN WORK PACKAGE ALL WORKING DAYS AT KEEPAKAM CANTEEN

SL. ITEM

MINIMUM

ASSURED

QUANTITY

(MAQ)

READY

TIME

No. of

service

areas

QUOTE/DAY

(Rs.)

Quote for

Beyond MAQ

20%

to

50%

51%

and

above

1 BREAK FAST 225 7AM 2

vendor to quote

vendor to

quote

vendor to

quote

2 COFFEE 225 7AM 2

vendor to quote

vendor to

quote

vendor to

quote

3 AM SNACKS 525 9:00 AM 8

vendor to quote

vendor to

quote

vendor to

quote

4 COFFEE 675 9AM 8

vendor to quote

vendor to

quote

vendor to

quote

5

THALI

MEALS 525 11AM 3

vendor to quote

vendor to

quote

vendor to

quote

6

CHAPATI

MEALS 225 11AM 3

vendor to quote

vendor to

quote

vendor to

quote

ALACARTE

ITEMS

7

Chapathi/

Poori with

khorma 150 11AM 3

vendor to quote

vendor to

quote

vendor to

quote

8 Curd rice 75 11AM 3

vendor to quote

vendor to

quote

vendor to

quote

9 Special Rice 75 11AM 3

vendor to quote

vendor to

quote

vendor to

quote

10 Egg Dishes 190 11AM 3

vendor to quote

vendor to

quote

vendor to

quote



38

11

Non-Veg

Dishes 190 11AM 3

vendor to quote

vendor to

quote

vendor to

quote

12

Special Veg.

Curry 40 11AM 3

vendor to quote

vendor to

quote

vendor to

quote

13

Vegetable

Salad 150 11AM 3

vendor to quote

vendor to

quote

vendor to

quote

14 Sweets 300 11AM 3

vendor to quote

vendor to

quote

vendor to

quote

15

Curd

15 11AM 3

vendor to quote

vendor to

quote

vendor to

quote

16 PM SNACKS 375 2PM 8

vendor to quote

vendor to

quote

vendor to

quote

17 PM TEA 900 2PM 8

vendor to quote

vendor

to

quote

vendor

to

quote

18

EVENING

TIFFIN 225 5.30PM 1

vendor to quote

vendor

to

quote

vendor

to

quote

19

EVENING

TEA 75 5.30PM 1

vendor to quote

vendor

to

quote

vendor

to

quote

20 DINNER 75 7PM 3

vendor to quote

vendor

to

quote

vendor

to

quote

21

NIGHT

SNACKS 40

9 PM TO

5 AM 1

vendor to quote

vendor

to

quote

vendor

to

quote

22 NIGHT TEA 40

9 PM TO

5 AM 1

vendor to quote

vendor

to

quote

vendor

to

quote



39

23

MISC WORK

@ STORES NIL

6 AM

TO 8 PM 2

vendor to quote

vendor

to

quote

vendor

to

quote

1. The Vendor & Catering Manager / Asst. Catering Manager will certify the above table

on daily basis. Vendor to submit the consolidated bills once a month for payment

2. The vendor may claim proportionately for additional cooking work on and above the

MAQ, subject to a minimum of 20% above the Minimum Assured quantity ( i.e.

Above 20% quantity only will be considered for additional billing.)

3. The quantity of food items prepared and consumed for service provider’s staff will not

be considered in billing.



40

ANNEXURE – II(B)

CANTEEN WORK PACKAGE SATURDAYS AT KEEPAKAM CANTEEN

SL. ITEM

MINIMUM

ASSURED

QUANTITY

(MAQ)

READY

TIME

No. of

service

areas

QUOTE/DAY

(Rs.)

Quote for

Beyond MAQ

20%

to

50%

51%

and

above


vendor to

quote

vendor to

quote

vendor to

quote

2 COFFEE 75 7AM 2

vendor to

quote

vendor to

quote

vendor to

quote

3 AM SNACKS 375

9:00

AM 6

vendor to

quote

vendor to

quote

vendor to

quote

4 COFFEE 450 9AM 6

vendor to

quote

vendor to

quote

vendor to

quote

5 THALI MEALS 225 11AM 4

vendor to

quote

vendor to

quote

vendor to

quote

ALACARTE

ITEMS

6 Egg Dishes 225 11AM 4

vendor to quote

vendor to

quote

vendor to

quote

7 Sweets 225 11AM 4

vendor to quote

vendor to

quote

vendor to

quote


vendor to quote

vendor to

quote

vendor to

quote

9 PM TEA 450 2PM 6

vendor to quote

vendor to

quote

vendor to

quote



41

10

EVENING

TIFFIN 150 5.30PM 1

vendor to quote

vendor to

quote

vendor to

quote

11 EVENING TEA 150 5.30PM 1

vendor to quote

vendor to

quote

vendor to

quote

12 DINNER 75 7PM 1

vendor to quote

vendor to

quote

vendor to

quote

13

NIGHT

SNACKS 40

9 PM

TO 5

AM 1

vendor to quote

vendor to

quote

vendor to

quote

14 NIGHT TEA 40

9 PM

TO 5

AM 1

vendor to quote

vendor to

quote

vendor to

quote

15

MISC WORK @

STORES NIL

6 AM

TO 8

PM 2

vendor to quote

vendor to

quote

vendor to

quote

1. The Vendor & Catering Manager / Asst. Catering Manager will certify on daily basis.

Vendor to submit the consolidated bills once a month for payment

2. The vendor may claim proportionately for additional cooking work on and above the

MAQ, subject to a minimum of 20% above the Minimum Assured quantity ( i.eAbove

20% quantity only will be considered for additional billing )

3. The quantity of food items prepared and consumed for service provider’s staff will not

be considered in billing.

4. If necessary any additional item if required to cook and serve, the working day table

item wise rates will be considered for payment/billing.



42

ANNEXURE – II(C)

CANTEEN WORK PACKAGE SUNDAY/PUBLIC HOLIDAYS AT KEEPAKAM

CANTEEN

SL. ITEM

MINIMUM

ASSURED

QUANTITY

(MAQ)

READY

TIME

No. of

service

areas

QUOTE/DAY

(Rs.)

Quote for

Beyond MAQ

20%

to

50%

51%

and

above


vendor to quote

vendor to

quote

vendor to

quote

2 COFFEE 75 7AM 2

vendor to quote

vendor to

quote

vendor to

quote

3 AM SNACKS 75 9:00 AM 2

vendor to

quote

vendor to

quote

vendor to

quote

4 COFFEE 75 9AM 2

vendor to

quote

vendor to

quote

vendor to

quote

5

THALI

MEALS 110 11AM 2

vendor to

quote

vendor to

quote

vendor to

quote


vendor to

quote

vendor to

quote

vendor to

quote

7 PM TEA 75 2PM 2

vendor to

quote

vendor to

quote

vendor to

quote

8

EVENING

TIFFIN 75 5.30PM 1

vendor to

quote

vendor to

quote

vendor to

quote

9

EVENING

TEA 75 5.30PM 1

vendor to

quote

vendor to

quote

vendor to

quote

10 DINNER 75 7PM 1

vendor to

quote

vendor to

quote

vendor to

quote



43

11

NIGHT

SNACKS 40

9 PM TO

5 AM 1

vendor to

quote

vendor to

quote

vendor to

quote

12 NIGHT TEA 40

9 PM TO

5 AM 1

vendor to

quote

vendor to

quote

vendor to

quote

13

MISC WORK

@ STORES NIL

6 AM TO

8 PM 2

vendor to

quote

vendor to

quote

vendor to

quote 1. The Vendor & Catering Manager / Asst. Catering Manager will certify on daily basis.


2.The vendor may claim proportionately for additional cooking work on and above

the MAQ, subject to a minimum of 20% above the Minimum Assured quantity (

i.e. Above 20% quantity only will be considered for additional billing )

3. The quantity of food items prepared and consumed for service provider’s staff will

not be considered in billing.

4. If necessary any additional item if required to cook and serve, the working day table

item wise rates will be considered for payment/billing.



44

ANNEXURE – II(D)

CANTEEN WORK PACKAGE WORKING DAYS(ASSISTING IN COOKING & SERVICE

AT VAST CANTEEN)

SL. ITEM

MINIMUM

ASSURED

QUANTITY

(MAQ)

READY

TIME

No. of

service

areas

QUOTE/DAY

(Rs.)

Quote for

Beyond MAQ

20%

to

50%

51%

and

above

1. AM SNACKS 450 9:00 AM 08

vendor to quote

vendor to

quote

vendor to

quote

2. COFFEE 725 9AM 08

vendor to quote

vendor to

quote

vendor to

quote

3. THALI MEALS 300 11AM 03

vendor to quote

vendor to

quote

vendor to

quote

4. CHAPATI MEALS 150 11AM 03

vendor to quote

vendor to

quote

vendor to

quote

ALACARTE

ITEMS

5.

Chapathi/ Poori

with khorma 150 11AM 03

vendor to

quote

vendor

to

quote

vendor

to

quote

6. Curd rice 37 11AM 03

vendor to

quote

vendor

to

quote

vendor

to

quote

7. Special Rice 75 11AM 03

vendor to

quote

vendor

to

quote

vendor

to

quote



45

8. Egg Dishes 225 11AM 03

vendor to

quote

vendor

to

quote

vendor

to

quote

9. Non-Veg Dishes 150 11AM 03

vendor to

quote

vendor

to

quote

vendor

to

quote

10.

Special Veg.

Curry 40 11AM 03

vendor to

quote

vendor

to

quote

vendor

to

quote

11. Vegetable Salad 150 11AM 03

vendor to

quote

vendor

to

quote

vendor

to

quote

12. Sweets 225 11AM 03

vendor to

quote

vendor

to

quote

vendor

to

quote

13. PM SNACKS 525 2PM 08

vendor to

quote

vendor

to

quote

vendor

to

quote

14. PM TEA 675 2PM 08

vendor to

quote

vendor

to

quote

vendor

to

quote

1.The Vendor & Catering Manager / Asst. Catering Manager will certify on daily basis


2.The vendor may claim proportionately for additional cooking work on and above the

MAQ, subject to a minimum of 20% above the Minimum Assured quantity ( i.e. Above


3.The quantity of food items prepared and consumed for service provider’sstaff will not be

considered in billing.



46

ANNEXURE – II(E)

S.No Work Unit of

measurement

per day

Rate

1 1.1 Cleaning of Kitchens, Dining

Halls, Floor Sweeping,

Mopping, Cobweb Removal,

High Level Dusting, Windows

Cleaning etc., in all the

canteen areas

1.2 Cleaning of canteen dining

halls along with the regular

up keep of the dining hall

premises, floor, entrance

pathways, surroundings of

the all canteens, cobwebs

cleaning, windows, Chairs,

Dining Tables Dish Wash

Area Etc, and maintain with

high degree of cleanliness

and hygiene

1.2 Cleaning and regular

housekeeping works along

with furniture dusting,

cleaning the dust bins at all

the canteen offices, stores,

supervisor, ACM, Manager’s

room etc.

Total SQM :3700

Total Square

meters :

3700

Party to Quote

2 Loading & Unloading of provisions

to and from stores. (2000

KG/DAY)

1 Lot Party to Quote

3 Loading & Unloading of Cooked

Food etc. from / to the Trucks 6 Lot

Party to Quote

CANTEEN WORK PACKAGE WORKING DAYS

(CLEANING SERVICES IN ALL CANTEENS)



47

during Distribution time from

main canteen to Service Canteens

S.No

Work

Area

Unit of

measurement

per day

Quote for Beyond MAQ

Rate 20% to

50%

51% and

above

4 4.1 Cleaning of

Lunch Plates, Tiffin

plates, Tumblers,

katories etc. at

canteen dining

halls

4.2 Cleaning of all

cooking Vessels,

rice boilers, hot

plates, exhaust

hoods, trays, Gas

ranges and all the

equipments& tools

in respective dining

halls & kitchen

Keepakam

canteen

300 Set Party to

Quote

Party to

Quote

Party to

Quote

VAST

canteen

60 set Party to

Quote

Party to

Quote

Party to

Quote

Zero

point

canteen

250 set Party to

Quote

Party to

Quote

Party to

Quote

SPP

canteen

60 set Party to

Quote

Party to

Quote

Party to

Quote

SPROB

cantee

250 set Party to

Quote

Party to

Quote

Party to

Quote

PSLV

canteen

250 set Party to

Quote

Party to

Quote

Party to

Quote



2.The vendor may claim proportionately for additional cleaning work on and above the



3. The quantity of food items prepared, consumed & cleaned for service provider’sstaff will

not be considered in billing.



48

ANNEXURE – II(F)

Sl.No

Work

Unit of

measurement

per day

Rate

1 1.1 Cleaning of Kitchens, Dining Halls,

Floor Sweeping, Mopping, Cobweb

Removal, High Level Dusting,

Windows Cleaning etc., in all the

canteen areas

1.2 Cleaning of canteen dining halls

along with the regular up keep of

the dining hall premises, floor,

entrance pathways, surroundings of

the all canteens, cobwebs cleaning,

windows, Chairs, Dining Tables Dish

Wash Area Etc, and maintain with

high degree of cleanliness and

hygiene

1.2 Cleaning and regular housekeeping

works along with furniture dusting,

cleaning the dust bins at all the

canteen offices, stores, supervisor,

ACM, Manager’s room etc.

Total SQM : 2920

Total SQM :

2920

Party to Quote

2 Loading & Unloading of provisions

to and from stores.

(1000KG/DAY)

1 Lot Party to Quote

3 Loading & Unloading of Cooked

Food etc. from / to the Trucks

during Distribution time from

main canteen to Service Canteens

4 Lot

Party to Quote

CANTEEN WORK PACKAGE ON HOLIDAYS

(CLEANING SERVICES IN ALL CANTEENS)



49

Sl.No

Work

Area

Unit of

measurement

per day

Rate Quote for

Beyond MAQ

20%

to

50%

51%

and

above

4 4.1 Cleaning of

Lunch Plates,

Tiffin plates,

Tumblers, katories

etc. at canteen

dining halls

4.2 Cleaning of all

cooking Vessels,

rice boilers, hot

plates, exhaust

hoods, trays, Gas

ranges and all the

equipments& tools

in respective

dining halls &

kitchen

Keepakam

canteen

150 set Party

to

Quote

Party

to

Quote

Party

to

Quote

Zero

pointcanteen

150 set Party

to

Quote

Party

to

Quote

Party

to

Quote

SPROB

canteen

100 set Party

to

Quote

Party

to

Quote

Party

to

Quote

PSLV

canteen

100 set Party

to

Quote

Party

to

Quote

Party

to

Quote



2.The vendor may claim proportionately for additional cleaning work on and above the



3.The quantity of food items prepared ,consumed & cleaned for service provider’s staff

will not be considered in billing.



50

Annexure -III

Details of the company

NAME OF THE COMPANY:

Sl.No Item description Remarks

1

How is Bidder’s Company/ Agency

constituted?Indicate with year of

Establishment

2

If registered as a Company, please indicate if

copy of certificate of incorporation is enclosed

YES/NO

Furnish the name of Chairman/Managing

Director

Names of Directors their occupation and

address.

3

If registered as a Firm, is a copy of

registration enclosed?

YES/NO

Furnish names of partners their occupation and

addresses.

4

If registered under Shops & Establishment, is a

copy of Registration with latest renewals

enclosed?

YES/NO

If it is a proprietary concern name and

address of the Proprietor

YES/NO

If Partners are there, their name and

address & occupation of partners.

YES/NO

5 Is Bidder’s Company/Agency carrying out any

other trade/Business in addition to

YES/NO



51

Catering services? Furnish particulars of the

other trade

/business carried out.

6

Location of the Registered /Main Office.

7 If there are branches, furnish names &

location of branches.

8 What is the annual Turnover of the Agency

from Catering Services for the previous two

financial years i.e., 2019-20 &2020-21. Please

enclose documentary proof.

9 Please provide the details of

Permanent Account Number issued by the

Income Tax Authorities.

10 Agency/ Company's Banker's name and

address.

11 No. of years experience in the field of

catering services of Bidder’s

Company/Agency.

12 Does Bidder company/agency agree to

terms and conditions?

YES/NO

2.0 STATUTORY REQUIREMENTS

1

Are you covered by Labour Legislations such

asEPF, ESI, Gratuity Acts etc.?

YES/NO

2

Have you registered under ESI Act 1948? If

so, enclose copy of registration.

YES/NO

3 Enclose copy of latest remittance made

by Bidder’s Agency towards ESI

4 Have you registered under Employees

Provident Fund & Miscellaneous Provision Act

1952? If so, enclose copy of Registration.

YES/NO




52

byBidder’s Agency towards EPF

6 Are you registered under Gratuity Act 1972?

(Optional)

YES/NO


byBidder Agency towards Gratuity (Optional)

8 Have you registered under section 69 of the

Indian Finance Act 1994 & Service

Tax Rules1994? If so, enclose copy of

Registration

YES/NO

9 Have you registered with State/Central

PublicHealthAuthorities?If so, enclose copy

of registration

YES/NO

10 Specify whether there are any issues/

disputes against Bidder’s Agency before

Commissioner Provident Fund, Commissioner

ESI, Income Tax authorities, Labour Tribunal

State/Central Public Health Authorities,

etc.,

11 Copy of the IT Annual Returns for the

past 3 years

3.0 INFRASTRUCTURE

1 Furnish details of Infrastructure

maintained by Bidder’s Agency/ Company for

providing Catering Services.

2 Phone / Fax Nos. of the Office

3 Landline Nos./Mobile phones Nos. allotted to

staff working in Bidder’s Office who can

be contacted on emergency

4.0 WELFARE MEASURES

1 What are the welfare measures provided

to the Staff?

5.0 GENERAL

Who are the major corporate clients of

Bidder’s Company / Agency to whom



53

1

Catering services are being provided?

Furnish Name & Telephone No. of the

Officer who controls the Catering services

provided for and value of business/contract.

a. Over 5 years

b. Over 3 years

c. Over 2 years

d. Existing

2 Satisfaction certificates from at least one

(1) from past and existing clients

3 Has bidder company been blacklisted

by any of his/her clients? If

yes, document/certificates with details to be

submitted

4

Any additional information if the bidder is

willing to provide

5

What is the time limit you require to take over

the services if you are selected?

6

Any other information, achievement of

bidder’s Company/Agency, Document which

may help SDSC SHAR in assessing

Company's/ Agency's capabilities, may be

enclosed.



54

Annexure -IV

BIDDING FORMAT TEMPLATE

(TO BE PROVIDED IN THE SERVICE PROVIDER’S LETTER HEAD)

(in line with Clause 22.0)

Tender Ref. No.

Due Date &Timefor submission

Due Date & Time for opening

Service Provider’s Reference No. and Date

From: __________________________________________________

__________________________________________________

__________________________________________________

To

The Sr. Purchase & Stores Officer

_________ Purchase, Purchase Unit No. ____

Satish Dhawan Space Centre,

Sriharikota - 524121

TENDER FORM

Dear Sir,

I/We hereby offer to provide the services detailed below at the price

hereunder quoted and agree to hold this offer open till _________________.

I/We shall be bound to provide the services hereby offered upon the issue of

the Work Package Order(s) communicating the acceptance thereof on or before

the expiry of the last mentioned date. You are at liberty to accept any one or

more of the items of services tendered for or any portion of any one or more of

the services of such Work Package. I/We, notwithstanding that the offer in

this tender has not been accepted in whole, shall be bound to provide you such

services and such portion or portions of one or more of the services as may be

specified in the said Work Package Order(s) communicating the acceptance in

line with Clause 16.0. The price quoted by me/us is inclusive of Contributions

towards Employer’s and Employee’s Provident Fund and Contributions towards

Employer’s and Employee’s State Insurance/Mediclaim Insurance as applicable

as per relevant rules.



55

Sl.

No.

Item Description Unit of

measure

Qty. Unit

Rate

Rs.

Total cost

in Rs.

1. Cooking & Service work

package on working days at


(Annexure- II(A)).

Days 248


package on Saturdays at


(Annexure- II(B)).

Days 53

3. Cooking & service work

package on Sundays & Public

Holidays at Keepakam

canteen as per (Annexure-

II(C)).

Days 64


package on working days at

VALF canteen as per

(Annexure- II(D)).

Days 259

5. Cleaning work package on

working days at all Canteens

as per (Annexure – II(E))

Days 259

6. Cleaning work package on

holidays at all canteens as per

(Annexure – II

(F))

Days 106

Sub total (A)

Goods & Service Tax (GST) 18%

TOTAL

Total Cost in words :Rs.

Note:- Number of working days, Saturdays, Sunday & Holiday will be

calculated as per SDSC SHAR Holiday list.



56

Annexure-V

UNDERTAKING TO BE SUBMITTED BY THE BIDDER

Dear Sir,

1) I hereby confirm having read and understood the tender documents and

the requirements of work under this tender.

2) I agree to abide by all the terms and conditions of the tender documents,

in case the job is awarded to me.

3) I agree to carry out the work as per instructions of and to the full

satisfaction of the engineer in-charge.

4) I shall have no objection to the forfeiture of security deposit amount, in

case I fail to execute the contract faithfully and the contract is

terminated as per contract conditions.

5) I shall fulfill all applicable statutory requirements for and in connection

with the execution of the contract.

6) I or my authorized competent representative shall personally remain

available at site for supervision of the contract. I further agree to

employ competent contact person in shift, who shall be experienced

enough in supervision of labour & well conversant with the jobs, rules &

regulation pertaining to the contract in all the shifts / General shift to

coordinate and control the activities of shift /General shift.

7) I / We have quoted the workable rates keeping in view the due

considerations of the incidence of the labour and all the factors for

constitution of costs.

Thanking you,

Yours faithfully,

(Bidder’s Signature)

Along-with seal



57

Annexure –VI

Bid submission compliance report

Sl.No Description Compliance Remarks

1 Quoted for all the works packages Yes/No

2 All the points in the Annexure- I are

agreed with out deviation

Yes/No

3 Submitted Tender/ Bid in Letter

Head as per price format template in

Annexure-IV along with break-up as

per ANNEXURE – II(A), II(B), II(C)

and II (D)

Yes/No

4 Uploaded the signed & stamped copy

of their Techno-Commercial Bid in e-

procurement portal during submission

of bid

Yes/No

5 Submitted the company profile with

financial status as per Annexure –III

Yes/No

6 Undertaking to be submitted by the

bidder as per Annexure –V

Yes/No

7 Accepted for split/part Work

Package Orders.

Yes/No

8 Submitted Solvency Certificate from

and Copies of purchase orders as per

para 18.

9 Submitted the Bid submission

compliance report as per

Annexure –VI

Yes/No

Dated this the …….day of ……… 2021 at…………………….

(Signature of Authorize Signatory of the Service Provider with Seal)

Name in full :



58

Annexure –VII COMPLIANCE STATEMENT

(As per 18.0)

(Part- 1 of the Techno-Commercial Bid)

Tender Ref.No.

Sl.No DEDCRIPTION COMPLIANCE

REMARKS

YES NO

1 5 years’ experience in

Industrial Canteen Catering

services or Chain of

restaurants with minimum

five outlets as on 31.03.2020

2 2 orders of more than 80

lakhs (or)

3 orders of more than 65

lakhs (or)

1 order of more than 130

lakhs during the past three

years. Copies of purchase

orders to be submitted along

with the technical bid.

3 Financial statements and IT

returns for the last 3 years

(till year ending 31.03.2020).

4 Registered firm with all

relevant Registration like

GST, ESI, and EPF etc.

5 Valid FSSAI certificate

NOTE:- Necessary proof to be submitted for all above (1,2,3,4,5). Non

submission will lead to rejection of bid.

Dated this the ……. day of ……… 2021 at…………………….

(Signature of Authorize Signatory of the Service Provider with Seal)

Name in full:

GOVERNMENT OF INDIADEPARTMENT OF SPACE

SATISH DHAWAN SPACE CENTRE SHAR SRIHARIKOTA (SDSC SHAR)NELLORE

Tender for Work package for cooking, service & Cleaning Services atSDSC SHAR

Bids to be submitted online

Tender No.: SDSC SHAR/SCF-2(CMG, TELECOM, SFS, MSA, EF&HD, SR, TOMD,CANTEEN)/SH202100134101 dated 19-01-2022

Tender No : SDSC SHAR/SCF-2(CMG, TELECOM, SFS, MSA, EF&HD, SR, TOMD, CANTEEN)/SH202100134101 Page 1 of 19

A. Tender Details

Procurement of Work package for cooking, service & Cleaning Services at SDSC

SHAR INSTRUCTIONS TO VENDOR:

1) THIS IS TWO-PART BID HENCE PRICE DETAILS SHALL NOT BE DISCLOSED AT ANY WHERE

IN PART-I (TECHNICAL BID).

2) PRICE BID OPENING DATE MENTIONED ABOVE IS TENTATIVE ONLY.

3) PRICE BID WILL BE OPENED AFTER TECHNICAL BID EVALUATION.

A.1 Tender Schedule

Tender No : SDSC SHAR/SCF-2(CMG, TELECOM, SFS, MSA, EF&HD,SR, TOMD, CANTEEN)/SH202100134101

Tender Date : 19-01-2022

Tender Classification: SERVICES

Purchase Entity : SCF-2(CMG, TELECOM, SFS, MSA, EF&HD, SR, TOMD,CANTEEN)

Centre : SATISH DHAWAN SPACE CENTRE SHAR SRIHARIKOTA(SDSC SHAR)

Bid Submission Start Date : 19-01-2022 15:00

Bid Clarification Due Date : 31-01-2022 14:00

Bid Submission Due Date : 10-02-2022 14:00

Bid Opening Date : 10-02-2022 14:30

Price Bid Opening Date : 28-02-2022 14:00


B. Tender Attachments NA

Instructions To Vendors

1. Tender- Two part Instructions

1. 1. This requirement can be quoted only through online e-procurement mode using ISRO portal

https://eproc.isro.gov.in. No manual tender will be considered.

2. The vendors have to get themselves registered in above site to download the tender details. To

register in above ISRO portal (https://eproc.isro.gov.in) the vendors need to have digital certificate The

digital certificate can be obtained from any digital certifying authority like M/s (n)Code solutions; M/s

Tata Consultancy Ltd., M/s Satyam Information System etc.

3. The parties are advised to download the tender and submit the bid on online at least two days prior

to tender closing date to avoid last minute network problem. The due date shall not be extended due to

network or computer related problems.

4. Tender fee is not applicable.

5. This being a two part tender i.e. Technical & Commercial Part and Price Part, the tenderer should

not attach any documents containing Pricing information along with Technical & Commercial Bid.

Normally we do not open PART-II (Price bid), if PART-I (Technical Offer) does not meet with our

technical specification requirements. Price bid opening date mentioned in the tender document/

Schedule is tentative only. However, price bid opening will be made only after satisfactory completion

of Part-I technical bid evaluation and with prior intimation to vendors.

6. Our Tender Enquiry contains technical requirements and specification. The detailed technical

specification of your offer should be covered in the technical part. The Technical documents need to be

attached online as a single PDF file without any prior information. The tender attachments containing

Price details will be treated as unsolicited offers and rejected.

7. The quote should indicate quantity wise unit rate separately which have to be filled online. The

Prices are to be mentioned both in figures as well as in words. The taxes, duties etc. are to be

calculated and indicated in the column provided in online forms explicitly.

8. Bidders are expected to comply with the technical & commercial and other terms and conditions

given in vendor specified terms of this tender. In case of any deviation, the reasons thereof should be

clearly specified in the vendor specified terms column.

9. The vendors have to compulsorily submit the compliance statement online otherwise their offer will

not be considered for further evaluation. Before entering the compliance statement, vendors are

advised to refer the detailed specification provided in the Technical Write-up/ Drawings document. The

specification offered by the vendors may also be indicated in the compliance statement wherever

necessary.

10. The Technical Specification / Drawing / Product Catalogues / Works carried by vendor / Make

offered etc. as a single PDF file without any financial details has to uploaded online mode by the


vendor. This being TWO PART TENDER the PDF document uploaded should not contain any

commercial/pricing details. If the attached PDF contains any pricing detail the offer will be treated as

unsolicited and will be summarily rejected.

11. Original Equipment Manufacturer (OEM) or their representative can submit bid. Indian agents while

quoting on behalf of their principals are requested to attach necessary authorization letter from their

Principals in their bid.

12. Instructions on Indian Agent (if any):- Bidders are required to provide the following information in

respect of their authorized Indian Agent, if any, alongwith technical bid as the same is mandatory as is

required for consideration of the bid. Name, Address, Telephone no. , fax no., email of the Indian Agent

including the contact person.

13. A letter from the OEM in the current date certifying that the said Indian Agent is their authorized

Indian Agent and also indicating the responsibilities/role of the Indian Agent under the proposed

purchase. Remuneration/service charges payable to the Indian Agent under the proposed purchase.

14. The offer should be valid for a minimum period of 120 days from the date of tender opening or as

specified in the tender document.

15. Due date & time: Sufficient time has been allotted for Bid submission. Vendors are requested to

complete Bid submission well in advance. Last minute requests for due date extension citing server

problems etc. will not be entertained. Bids will not be entertained after the due date and time.

17. The vendors may contact +91471 2565454/4574/2527/3753/3289 or [email protected] for any

technical assistance in bid submission.

18. Once the offer is submitted in on line mode by the vendor and bid submission period is over,

vendor will not be able to provide revised offer.

19. Request for the extension of the due date will not be considered.

20. Tender which are not prepared in terms of these instructions are liable to be rejected.

21. Based on the response to the e-Public Tender Notice, SDSC SHAR reserves the right to change

any milestone date of the tendering activity.

22. SDSC SHAR reserves the right to verify all claims made by the bidder.

23. Tender Opening : The Technical and Commercial Bid [Part-I] will be opened on the specified day

mentioned in the schedule and in case any further clarification/ discussion are required, such

clarification/discussion shall be called for before opening the Price Bid.

24. The exact date and time of opening of price bid of successful tenderers will be intimated later.

25. Tenderers can participate in the said tender opening to know the details on for which, the

representative of the firm shall be duly authorized by Competent Authority. Against proper

authorization only such representatives shall be allowed to attend the tender opening. Tenderer

Presence is not mandatory to consider the Quote for evaluation.

26. SDSC SHAR, SRIHARIKOTA reserves the right to accept or reject any/or all the tenders in part or

full without assigning any reasons thereof.

2. STANDARD TERMS & CONDITIONS

1. Tele No.08623-/225174/226043


Fax No.08623-225170/22-5028

e-Mail ID : [email protected], [email protected], [email protected]

1. Instruction to Indigenous Suppliers:

a) Payment Terms shall be as specified in RFP. If not specifically mentioned Our Normal payment term

is 100% within 30 days after receipt and acceptance of the item at our site. Please confirm acceptance

in your quotation.

b) GST/IGST: Please specify GST percentage, if any, in your offer. Please mention HSN code in your

offer and IGST @ 5% will be paid as per Notification No. 47/2017 Integrated Tax (Rate) dated

14.11.2017 and Government of Andhra Pradesh Goods and Service Tax Act, 2017 (Act No.16 of

2017), G.O.MS.No.599 Dated:12.12.2017. (IGST concession certificate will be provided along with PO)

Our GST No. is. 37AAAGS1366J1Z1.

c) Purchase / Price preference to MSEs

Purchase/Price preference will be applicable to the product reservation admissible to the Micro and

Small Enterprises. Purchase/Price Preference shall be extended to the MSEs under the Public

Procurement Policy for MSEs formulated under the Micro, Small and Medium Enterprises

Development Act, 2006. The participating MSEs in a tender, quoting price within the band of L-1 + 15%

may also be allowed to supply a portion of the requirement by bringing down their price to the L-1

price, in a situation where L-1 price is from someone other than an MSE. Such MSEs may be allowed

to supply up to 25% of the total tendered value. In case of more than one such eligible MSE, the supply

will be shared equally.

Micro & Small Enterprises which have technical capability to deliver the goods & Services as per

prescribed technical & quality specifications and may not be able to meet the qualification criterion

relating to prior experience-prior turnover may be relaxed as per guidelines issued by Ministry of

MSMEs & as amended from time to time.

Interested vendors shall specifically claim the benefit with supporting documents.

d) Purchase / Price preference to Make-in-India Products:

Preference shall be given to Class 1 local supplier as defined in public procurement (Preference to

Make in India), Order 2017 as amended from time to time and its subsequent Orders/Notifications

issued by concerned Nodal Ministry for specific Goods/Products. The minimum local content to qualify

as a Class 1 local supplier is denoted in the bid document 50%. If the bidder wants to avail the

Purchase preference, the bidder must upload a certificate from the OEM regarding the percentage of

the local content and the details of locations at which the local value addition is make along with their

bid, failing which no purchase preference shall be granted. In case the bid value is more than Rs. 10

Crore, the declaration relating to percentage of local content shall be certified by the statutory auditor

or cost auditor, if the OEM is a company and by a practicing cost accountant or chartered accountant

for OEMs other than companies as per the Public Procurement (preference to Make-in-India) order

2017 dated 04.06.2020. In case Buyer has selected Purchase preference to Micro and Small

Enterprises clause in the bid, the same will get precedence over this clause.


2. Instruction to Foreign Suppliers:

a) Payment Terms shall be as specified in RFP. If not specifically mentioned Our normal payment term

is SIGHT DRAFT, Please confirm acceptance in your offer, if you insist for L/C, and all bank charges

shall be to your account. Confirm acceptance.

b) Please specify whether any export clearance is required in case of an order on you.

c)Warranty/Guarantee applicable for the item shall be mentioned in your offer

d)Special Certification for packing Material : as per Plant Quarantine (Regulation of Control into India)

Order 2003, Articles packed with packing material of plant origin viz., hay, straw, wood shavings, wood

chips, saw dust, wood waste, wooden pallets, Dunn age Mats, wooden packages, coir pith, pear or

sphagnum moss etc., will be allowed entry by Customs only with a Phytosanitary Certificate. In case if

a Purchase Order, if you propose to us any of the above material for packing such a certificate issued

by your local Plant Quarantine Authority shall be furnished.

e) Confirm whether any Export License is required and for which End User Certificate is to be provided

by us, in case of an Order on you. (Enclose format for EUC, if applicable)

f) Either Indian Agent on behalf of the foreign principals or the foreign principal directly can quote

against this order, but not both. In either case an Indian agent cannot represent more than one

principal against the same tender.

g) In case the quote is in INR we prefer to execute the same on HSS Basis and for which

Concessional Customs duty as per Notification no.50/2017 Customs dated 30.06.2017,Serial

No.539(A) as amended by Notification no.05/2018 dated 25.01.2018. In case the quote is on Indian

Rupee (Outside High Sea Sale), the price shall include taxes and duties if any. We shall not able to

provide any duty or IGST tax exemption/concession certificates. If the item quote is of USA make,

please quote for all-inclusive price since we prefer to get the item on FOR destination basis.

h) Any bidder from a country which shares a land border with India will be eligible to bid in any

procurement whether of goods, services (including consultancy services and non-consultancy

services) or works (including turnkey projects) only if the bidder is registered with Competent Authority

as specified in Office Memorandum no.F.No.6/18/2019-PPD, Ministry of Finance, Department of

Expenditure, Public Procurement Division dated 23rd July 2020. All the conditions mentioned in the

above OM is applicable for this tender.

Common terms to Indigenous and foreign suppliers:

3.Warranty

You shall provide applicable warranty for the items offered by you without fail. For the applicable period

you shall provide necessary warranty certificate.

4.Performance Bank Guarantee

Towards the performance of the systems during the warranty period you shall submit a performance


bank guarantee equivalent to 3% of the order value to cover the warranty period. This PBG shall be

interest free and the same shall be returned to you on successful completion of all contractual

obligations. The said PBG shall have a further claim period of 2 months.

5.Security Deposit

On acceptance of the order, you shall submit an interest free amount equivalent to 3% of the total

contract/order value towards security deposit. This security deposit is collected towards the

performance of the Contract. The said Security Deposit shall be submitted either in the form of Bank

Guarantee/Demand Draft/FDR receipts duly endorsed in the name of the centre. The Security Deposit

will be returned to you on successful completion of the Contractual obligations; failing which it shall be

forfeited/adjusted.

6.Offer Validity

Your offer shall be valid for 120 days in case of 2 part / 90 days in case of single part from the date of

tender opening. In case you offer validity is less than the mentioned above, the said offer is liable for

rejection which may please be noted.

7.Liquidated Damages:

If you fail to deliver the ordered items satisfactorily within the time specified or any extension thereof,

Liquidated Damage @ 0.5%(zero point five percent) of the order value or part thereof the un-delivered

items for each calendar weeks of delay shall be recovered from your bill. However total Liquidated

Damage shall not exceed 10% (ten percent) of the order value.

FORCE MAJEURE:

Should a part or whole work covered under this contract be delayed in delivery/completion of work due

to reasons of Force majeure which shall include legal lockouts, strikes, riots, civil commotion, fire,

accidents, quarantines, epidemic, acts of God & War, stoppage of deliveries by the Government ,

freight embargoes etc; the delivery period/completion of work referred to in this Contract shall be

extended by a period not in excess of duration of such Force Majeure. The occurrence shall be notified

by either party within reasonable time.

8.Offers received through post, courier, fax or email will not be considered.

9. Technical and commercial bid (Part-I) shall not contain any price details. Optional accessories or

other price details, if any shall be uploaded in Supporting documents related to Price Bid, to be opened

along with Price Bid.

10. In respect of FIM being issued, the fabricator shall submit Bank Guarantee for equivalent sum

compulsorily. In case, submission of Bank Guarantee is not possible, the reasons there for shall be

clearly mentioned. However, for such cases the fabricators at their cost shall secure such FIM through

Insurance Policy with Director, SDSC SHAR as beneficiary. In case of PSU and Government

Organization, Indemnity Bond in lieu of Bank Guarantee is acceptable. Balance FIM/Scrap, if any shall

be returned along with the supply of the items. Please confirm acceptance in your quotation.

11. SDSC SHAR shall have the right to place part order among the parties for the items for which

they are the lowest.

12. Arbitration:

In the event of any dispute/s, difference/s or claim/s arising out of or relating to the interpretation and


application of the Contract, such dispute/s or difference/s or claim/s shall be settled amicably by mutual

consultations of the good Offices of the respective Parties and recognizing their mutual interests

attempt to reach a solution satisfactory to both the parties. If such a resolution is not possible, within 30

days from the date of receipt of written notice of the existence of such dispute/s, then the unresolved

dispute/s or difference/s or claim/s shall be referred to the Sole Arbitrator appointed by the Parties by

mutual consent in accordance with the rules and procedures of Arbitration and Conciliation Act 1996 as

amended from time to time. The arbitration shall be conducted in Bengaluru in the Arbitration and

Conciliation Centre Bengaluru (Domestic and International) as per its rules and regulations. The

expenses for the Arbitration shall be shared equally or as may be determined by the Arbitrator. The

considered and written decision of the Arbitrator shall be final and binding between the Parties. The

applicable language for Arbitration shall be English only.

Work under the Contract shall be continued by the CONTRACTOR during the pendency of arbitration

proceedings, without prejudice to a final adjustment in accordance with the decision of the Arbitrator

unless otherwise directed in writing by the DEPARTMENT or unless the matter is such that the works

cannot be possibly continued until the decision (whether final or interim) of the Arbitrator is obtained.

3. General Instructions to Vendor

1. Instructions to tenderers

TeleNo.08623-225174/226043

Fax No.08623-225170/22-5028

e-Mail ID : [email protected], [email protected], [email protected]

1. Interested tenderers may, at their option, login to https://eproc.vssc.gov.in and submit your offers.

2. TENDER FEE IS NOT APPLICABLE.

3. EARNEST MONEY DEPOSIT IS NOT APPLICABLE IF NOT MENTIONED IN THE RFP

SPECIFICATION.

4. Indian agents while quoting on behalf of their principals are requested to attach Principals original

quote, necessary authorization letter from their Principals, copy of agency agreement etc. in their bid.

5. TWO PART BIDS: In case of Two part tender, price details shall not be uploaded in the Technical &

Commercial Bids (Part I), failing to which the bid will be treated as INVALID.

6. The offer should be valid for a minimum period of 120 days for 2 part / 90 days for single part from

the date of opening.

7. Due date & time: Sufficient time has been allotted for Bid submission. Vendors are requested to

complete Bid submission well in advance. Last minute requests for due date extension citing server

problems etc. will not be entertained. Bids will not be entertained after the due date and time.


7 (A). Request for the extension of the due date will not be considered.

8.

(a) Bid Opening for Public Tender: In case of Public Tender-Two Part Tenders: Technical and

Commercial Bids will be opened on the first day specified for Tender opening. Interested vendors can

attend the tender opening session to know the bidding details (Bidders presence is not mandatory to

consider the quote for evaluation). Price Bid opening of the selected vendors will be scheduled later

and it will be intimated to the selected Bidder (s).

(b) For Limited Tender: Bidders participation is not allowed.

9. Prices are required to be quoted according to the units indicated.

10. Preference will be given to those tenderers offering supplies from ready stocks and on the basis of

FOR destination delivery at site.

11. (a) All available technical literature, catalogues and other data in support of the specifications and

detail of the items should be furnished as attachments.

(b) Samples, if called for, should be submitted free of all charges by the tenderer and the Purchaser

shall not be responsible for any loss or damage thereof due to any reason whatsoever. In the event of

non-acceptance of tender, the tenderer will have to remove the samples at his own expense.

(c) Approximate net and gross weight of the items offered shall be indicated in your offer. If

dimensions details are available the same should be indicated in your offer.

(d) Specifications: Stores offered should strictly conform to our specifications. Deviations, if any,

should be clearly indicated by the tenderer in their quotation. The tenderer should also indicate the

Make/Type number of the stores offered and provide catalogues, technical literature and samples

wherever necessary. Test certificates wherever necessary should be attached. Whenever options are

called for in our specifications, the tenderer should address all such options. Wherever specifically

mentioned by us the tenderer could suggest changes to specifications with appropriate response for

the same.

12. The purchaser shall be under no obligation to accept the lowest or any tender and reserves the

right of acceptance of the whole or any part of the tender or portion of quantity offered and the

tenderers shall supply the same at the rates quoted.

13. All amounts shall be indicated both in words as well as in figures. Where there is difference

between amounts quoted in words and figures, amount quoted in words shall prevail.


14. The tenderer will be required to furnish a document containing the name of his bankers as well as

the latest income-tax clearance certificate duly counter signed by the Income-tax Officer of the Circle

concerned under the Seal of his office, if required by the Purchaser.

15. The Purchaser reserves the right to place order on the successful tenderers for additional quantity

up to 25% of the quantity offered by them at the rates quoted.

16. Sr. Head, Purchase and Stores, SDSC SHAR SRIHARIKOTA reserves the right to accept or reject

any bid in part or full without assigning any reason thereof.

17. Any bidder from a country which shares a land border with India will be eligible to bid in any

procurement whether of goods, services (including consultancy services and non-consultancy

services) or works (including turnkey projects) only if the bidder is registered with Competent Authority

as specified in Office Memorandum no.F.No.6/18/2019-PPD, Ministry of Finance, Department of

Expenditure, Public Procurement Division dated 23rd July 2020. All the conditions mentioned in the

above OM is applicable for this tender.

Tender No : SDSC SHAR/SCF-2(CMG, TELECOM, SFS, MSA, EF&HD, SR, TOMD, CANTEEN)/SH202100134101 Page 10of

19

C. Bid Templates C.1 Technical Bid - Work package for cooking, service & Cleaning Services at SDSC

SHAR

1. CATERING SERVICES - Canteen work package on working days at Keepakam canteen as per

(Annexure- II(A)).

Item specifications for CATERING SERVICES

Document : Tendor specification

2. CATERING SERVICES -Canteen work package on Saturdays at Keepakam canteen as per

(Annexure- II(B)).


Sl No Specification Value Compliance OfferedSpecification Remark

1

5 years experiencein Industrial CanteenCatering services orChain of restaurantswith minimum fiveoutlets as on31.03.2020

If agree submitdocuments Yes / No / Explain

2

1 order of more thanINR 130 lakhs duringthe past three years.Copies of purchaseorders to besubmitted along withthe technical bid (or)2 orders of morethan INR 80 lakhs(or) 3 orders of morethan INR 65 lakhs


3

Financial statementsand IT returns for thelast 3 years (till yearending 31.03.2020).


4

Registered firm withall relevantRegistration likeGST, ESI, and EPFetc.


5 Valid FSSAIcertificate



19

https://eproc.isro.gov.in/common/viewDocument?id=ff8081817e1e536a017e42ad49d926a0&indentId=SH2021001341

3. CATERING SERVICES2 -Canteen work package on Sundays & Public Holidays at Keepakam

canteen as per (Annexure- II(C)).


4. CATERING SERVICES3 -Canteen work package on working days at VALF canteen as per

(Annexure- II(D)).


5. CLEANING SERVICES- Cleaning work package on working days at all canteens as per

(Annexure -II (E))

Item specifications for CLEANING

6. CLEANING SERVICES- Cleaning work package on holidays at all canteens as per (Annexure -

II (F))

Item specifications for CLEANING


1

Specificationenclosed in Sl.No.1applicable to allitems

AGREE/DISAGREE Yes / No / Explain


1




1




1


Agree/Disagree Yes / No / Explain


19

Common Specifications (Applicable for all items)

Supporting Documents required from Vendor

1. PRICE BREAKUP FOR THE ANEXURES - ANNEXURE – II(F) (Price Bid Related)

2. PRICE BREAKUP FOR THE ANEXURES - ANNEXURE – II(E) (Price Bid Related)

3. PRICE BREAKUP FOR THE ANEXURES - ANNEXURE – II(D) (Price Bid Related)

4. PRICE BREAKUP FOR THE ANEXURES - ANNEXURE – II(C) (Price Bid Related)

5. PRICE BREAKUP FOR THE ANEXURES - ANNEXURE – II(B) (Price Bid Related)

6. PRICE BREAKUP FOR THE ANEXURES - ANNEXURE – II(A) (Price Bid Related)

7. Eligibility criteria Documents needs to be submitted as per Clause 16.0 in terms and

condtions - The documents should submit in Technical bid

8. 5 years experience in Industrial Canteen Catering services or Chain of restaurants with

minimum five outlets as on 31.03.2020:

9. 1 order of more than INR 130 lakhs during the past three years. Copies of purchase orders to

be submitted along with the technical bid (or) 2 orders of more than INR 80 lakhs (or) 3 orders

of more than INR 65 lakhs :

10. Financial statements and IT returns for the last 3 years (till year ending 31.03.2020).:


1


Agree/Disagree Yes / No / Explain

Sl No Specification Value Compliance Offered Specification Remark

1

DetailedTechnical writeup - Termsand conditionsenclosed indocuments

YES/NO Yes / No /Explain


19

11. Registered firm with all relevant Registration like GST, ESI, and EPF etc.:

12. Valid FSSAI certificate:

13. Additional documents if any:

5 additional documents can be uploaded by the vendor


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C.2 Commercial Terms / Bid

Sl. No. Description Compliance Vendor Terms

1GST/IGST (PLEASE MENTIONTHE APPLICABLE GST RATEALONG WITH HSN/SAC CODE)

Yes / No / Explain

2

CONTRACT PERIOD:The Contract shall be valid for 1year from the date of placement ofOrder.

Yes / No / Explain

3 DELIVERY TERM: ONSITE, SDSCSHAR, Sriharikota Yes / No / Explain

4 PAYMENT TERM: As per the RFPCLAUSE NO. 5.6.2 Yes / No / Explain

5

FORCE MAJEURE:If at any time during thecontinuance of the order theperformance in whole or part byeither party of any obligation underthis order shall be prevented ordelayed by reasons of any war,hostility, acts of public enemy, civilcommotion, sabotage, fire, floods,lightening, epidemic, quarantinerestrictions, strikes, go-slow, lockoutor acts of God, notice of which isgiven either party to the other within21 days from the date ofoccurrence thereof, neither partyshall be reasons of such eventuallybe entitled to terminate this ordernor shall either party have any claimfor damages against the other inrespect of such non-performance ordelay in performance.

Yes / No / Explain

6 PENALTY CLAUSE:AS PER RFP CLAUSE NO.7.6 Yes / No / Explain

7

The Contractor should have licenseto engage laborers under theprovisions of Contract Labour(Regulation & Abolition) Act, 1970.

Yes / No / Explain

8VALIDITY OF OFFER: -180 DAYS (AS RFP CLAUSENO.21)

Yes / No / Explain

9 Down Time Compensation:AS PERRFP CLAUSE NO. 7.5 Yes / No / Explain


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10

SECURITY DEPOSIT (SD) : If theOrder value exceeds 5 Lakh, a BankGuarantee for the faithful executionof the contract / PO for 3% of theorder value shall be providedimmediately after receipt of theorder towards the performance ofthe contract. The Bank Guaranteeshould be from a Nationalised /Scheduled Bank in Rs.100 non-judicial stamp paper valid till thecompletion of scope of work / supplyas per the order plus 60 days. Thiswill not carry any interest and shallbe returned to you after successfulcompletion of scope of work / supplyagainst your request. In case of nonperformance/poor performance theBank Guarantee shall be forfeited. Ifyou are not submitted the BG withinthe specified period, this order isliable to be cancelled.

Yes / No / Explain

11

Please provide an undertaking forthe compliance of all Labour Lawsas applicable from time to timeincluding Minimum Wages Act,Payment of ESI/ EPF/ GST etc.

Yes / No / Explain

12

Police Verification : The Contractorwould be required to provideverification report from the localpolice authorities within one monthfrom the date of receipt of the order,duly certifying the verification of theCharacter & Antecedents for each ofthe work force engaged by thecontractor for executing the work.

Yes / No / Explain

13 Mention the ESI Registration No. &enclose a copy of ESI registration.. Yes / No / Explain

14The Contractor shall employ IndianNationals above age of 18 yearsonly.

Yes / No / Explain

15

Mention the GST Registration No. &enclose a copy of GST Registration.GST No. for SHAR- GSTIN:37AAAGS1366J1Z1

Yes / No / Explain

16

INCOME TAX: Income Tax at theprevailing rate as applicable fromtime to time shall be deducted fromthe successful Bidders bill as per theIncome Tax Act, 1961 and the rulesthere-under or any re-enactment orModifications thereof.

Yes / No / Explain

17Enclose a copy of Labour Licenseas proof for the existing/ previouswork order

Yes / No / Explain


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C.3 Price Bid

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The Contractor should comply allLabour Laws, Minimum Wages Act,Payment of Employees ProvidentFund and ESI/Insurance underworkmen Compensation Act andother laws applicable from time totime.

Yes / No / Explain

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ARBITRATION:- The Contract shallbe interpreted, construed andgoverned by the Laws in India. Inthe event of any dispute/s,difference/s or claim/s arising out ofor relating to the interpretation andapplication of the Work PackageOrder(s), such dispute/s ordifference/s or claim/s shall besettled amicably by mutualconsultations of the good Office ofthe respective Parties andrecognizing their mutual interestsattempt to reach a solutionsatisfactory to both the parties. Ifsuch a resolution is not possible,within 30 days from the date ofreceipt of written notice of theexistence of such dispute/s, then theunresolved dispute/s or difference/sor claim/s shall be referred to theSole Arbitrator appointed by theParties by mutual consent inaccordance with the rules andprocedures of Arbitration andConciliation Act 1996 as amendedfrom time to time. The arbitrationshall be conducted in Bengaluru inthe Arbitration and ConciliationCentre - Bengaluru (Domestic andInternational) as per its rules andregulations. The expenses for theArbitration shall be shared equally oras may be determined by theArbitrator. The considered andwritten decision of the Arbitratorshall be final and binding betweenthe Parties. The applicable languagefor Arbitration shall be English only.

Yes / No / Explain

20 Mention the GSTN & enclose a copyof GST Registration Yes / No / Explain

21REMARKS: ALL TERMS ANDCONDITIONS ARE AS PER RFPDOCUMENT

Yes / No / Explain

Sl. No. Item Quantity Unit Price Currency Total Price Remark


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1

CATERINGSERVICES -Canteen workpackage onworking daysat Keepakamcanteen asper(Annexure-II(A)).

248.00 Days -

2

CATERINGSERVICES -Canteen workpackage onSaturdays atKeepakamcanteen asper(Annexure-II(B)).

53.00 Days -

3

CATERINGSERVICES2-Canteenwork packageon Sundays& PublicHolidays atKeepakamcanteen asper(Annexure-II(C)).

64.00 Days -

4

CATERINGSERVICES3-Canteenwork packageon workingdays at VALFcanteen asper(Annexure-II(D)).

259.00 Days -

5

CLEANINGSERVICES-Cleaningwork packageon workingdays at allcanteens asper(Annexure -II(E))

259.00 Days -

6

CLEANINGSERVICES-Cleaningwork packageon holidays atall canteensas per(Annexure -II(F))

106.00 Days -


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Common charges (Applicable for all items)

Additional Charges, if any (P&F, Freight etc.)


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सतीश धिन अंतररक्ष केन्द्र शार - ISRO

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