cmq0102
of 5
Transcript of cmq0102
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3. How important were the following factors when your company chose all of the mobilenetwork/s it currently uses? Please tick one box across the row for each factor
Veryimportant
Fairlyimportant
Not veryimportant
Not at allimportant
Notapplicable
Good network coverage
That all your companys mobile phones were on the same network
That your mobile phones were onthe same network as your mainsuppliers/customers
Price of rental
Price of handsets
Customer service
Price of subscription
Price for your company to call itsown mobile phones from its fixed
phones
Price for your company to call itsown mobile phones from itsmobile phones
Price for others(suppliers/customers) to call your companys mobile phones fromtheir fixed phones
Price for others(suppliers/customers) to call your companys mobile phones fromtheir mobile phones
Price of additional billing features(eg itemised or individual billing)
all go to question 4
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4. How satisfied is your company with its mobile phone service on ? Please tick one boxacross the row for each factor
Verysatisfied
Fairlysatisfied
Not verysatisfied
Not at allsatisfied
Notapplicable
Price for your company to call itsown mobile phones from its fixed
phones
Prices for your company to call itsown mobile phones from itsmobile phones
Price for others(suppliers/customers) to call your companys mobile phones fromtheir fixed phones
Price for others(suppliers/customers) to call your companys mobile phones fromtheir mobile phones
Price of handsets
Price of line rental
Price of subscription
Network coverage
Customer service
Price of additional billing features(eg itemised or individual billing)
all go to question 5
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5. Which, if any, of the following steps have or would your company consider taking toreduce the price for your company to call its own mobile phones? Please tick one box across therow for each factor
Have alreadytaken this step
Would consider taking this step
Would notconsider taking
this stepUsing private wires/leased lines(connecting companies private exchanges(PBXs) to a mobile network allowing companies to make and receive calls to and
from mobiles on that network without paying a fixed line operator to carry that call to/from themobile network)
Using mobile to mobile adaptations(giving companies radio links to a mobilenetwork allowing companies to call from fixed
phones to mobile phones for the price of a
mobile to mobile call which might be cheaper if the mobile phones are on the same network)
Changing network
Employees using company mobiles (rather than fixed line phones) to call fellowemployees on their mobiles, perhaps
because calling from a mobile on the samenetwork is cheaper than calling from afixed line
Negotiating your tariff with your network
Encouraging employees to keep calls tocompany mobiles short/perhaps arrangingto discuss detail later when they are not ontheir mobiles
Encouraging employees to call thecompanys mobiles at times when thesecalls are cheapest
Having all the companys mobile phoneson the same network
Using some other method (please writemethod on line below and tick relevant boxacross the row)
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all go to question 6
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6. Which if any of the following steps have or would you consider taking to reduce theprice for others (suppliers/customers) to call your companys mobiles? Please tick one box acrossthe row for each factor
Have alreadytaken this step
Would consider taking this step
Would notconsider taking
this stepChanging network
Employees keeping calls fromsuppliers/customers short/perhapsarranging to discuss detail later when theyare not on their mobile phones
Encouraging suppliers/customers to callyou at times when the calls to your mobile
are cheapest
Being on the same network assuppliers/customers
Employees calling suppliers/customers back immediately after they have calledyou so that your company pays for the call
Your company offering a local rate or freephone number, so that the personcalling only has to pay for a local call (or
the call is free) even if the person they wishto speak to is on a mobile
Using some other method (please writemethod on line below and tick relevant boxacross the row)
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Thank you for completing the questionnaire. Please return it, by 8 January 2001 at the latest, to: -
Melanie SmithOftel50 Ludgate HillLondon EC4M 7JJ
Fax: 020 7634 8757e-mail: [email protected] Phone: 020 7634 8741 (queries)
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mailto:[email protected]:[email protected]
