MUHAMMAD BILAL

Address: House No N-104 sec 48/A silver Town Korangi No 1 1/2 Karachi Email:bilal_033@hotmail.com

Contact No: +92332-2189403

SUMMARYI am a talented and accomplished IT professional, with extensive background in hardware, networking, data backups and recovery. I have expertise in complete project management, from requirements determination to final testing and implementation. I apply my latest knowledge in the various fields of computer hardware, software and networking in order to get hold of and enhance my technical and professional skills.

EDUCATIONB.com (In progress)Intermediate. Matriculation Science

PROFESSIONAL EXPERIENCEMegaplus Pakistan

Designation: Technical Support Engineer

Duration: June 2010 to up-to date

Job responsibilities: To carry out day to day support calls of the customers To lead projects of the bulk system installation Troubleshooting laptop and desktop issues. Troubleshooting Dell Servers, Dell Storages, Dell chassis and Dell Blade Servers issues. Create and install image to facilitate bulk installation of various systems. Server rack mounting, RAID configuration and installation of servers. Facilitating datacenter hardware migrations. Windows server 2008/2012 Infrastructure designing and implementation. IT System configuration, administration and deployment including AD Domain setup

(Windows server 2003/2008/2012), client OS (Windows XP, windows 7, windows 8). Work closely with business and technology groups to identify best methods for

promoting/implementing new products and services. Formulate best practices, detail usage strategies, and provide technical team with hardware, software and network tools.

Provide optimum hardware and software solutions to customers.

TECHNICAL SKILLSDatacenter Infrastructure:

DELL Enterprise Servers (10th, 11th and 12th generation), DELL laptops DELL desktops machines DELL Power Connect switches. Dell Equallogic Storage. Dell Power vault Storage. Dell Compellent Storage. Dell Racks and PDUs. Dell Server management suite (Open manage) Dell Open Manage Essentials.

Projects: 1. Access to Justice Program 733 Systems Desktop Deployment and configuration of OS as

requested by client.2. Al Baraka Islamic Bank 250 Systems Desktop Deployment and configuration.3. Faysal Bank 400 Systems Desktop Deployment & Data Backup and Recovery.4. British Petroleum 100 Notebooks Deployments & Data Backup and Recovery setup.5. EOBI 300 Systems Desktop Deployment.6. GSK 120 Notebooks Deployments & Data Backup and Recovery.7. Tapal Tea 100 Systems Desktop & Laptop Deployment & Data Backup and Recovery.8. Habib University Foundation.9. Deploy Dell Open Manage Essentials in Pakistan Petroleum.10. Deploy Wyse Device Manager in Pakistan Petroleum.11. Deploy Dell SAN storage in BOL TV and other organizations. 12. And much more Deployments.

Certifications:

MCSA (Microsoft Certified Solution Associates)IT Essentials (Cisco)DCSE - PowerEdge 12G Technologies CertificationDCSE - Foundation 2009 Portables CertificationDCSE - Foundation 2009 Desktops CertificationDCSE - Foundation 2010 Portables CertificationDCSE - Foundation 2011 Desktops CertificationDCSE –On-Site Troubleshooting.DCSE –Customer Handling Skills.DSP - Customer Experience V.2.5 Certification.Microsoft Server 2008 Training (CTTC)

Personal Information:-

Father’s Name Muhammad IqbalC.N.I.C No 42201-5290866-7

Address House No N-104 Sec 48/A Silver Town Korangi Karachi.

E-Mail Address bilal_033@hotmail.com

Date of Birth 15-07-1991

Contact No +92-332-2189403

Religion Islam

References:Reference will be provided on request.