Post on 29-Jul-2015
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Prof. Lizar Alfansi, S.E., MBA., Ph.D
Office phone/Fax: 0736-21396
Home phone: 0736-7310082; HP: 0811735916
Email: lizar_alfansi@unib.ac.id; alfansirina@yahoo.com
Lahir di Muara Enim, 1 Juni 1964, dari pasangan H. Gozali Jemat
dan almarhumah Hj. Sania. Putra ke lima dari 8 bersaudara ini
dibesarkan di kota dingin Curup. Meraih Sarjana Ekonomi Jurusan
Manajemen Universitas Bengkulu tahun 1988. Memperoleh Gelar
Master of Business Administration dari University of Central
Arkansas, USA, 1992. Sementara Ph.D dalam bidang Marketing
diperolehnya dari University of Exeter, England, 2001. Pulang ke
Indonesia pada tahun 2002 karena merasa berhutang dengan para
pembayar pajak di Indonesia yang telah mengirimkan anak seorang
guru ini mendapatkan pendidikan yang terbaik yang mungkin ia
raih.
Menikah dengan Roosemarina Anggraini Rambe dan dikaruniahi 3 orang putri: Annis
Zarina Alfansi (11 Juni 1996), Nabila Devonia Alfansi (15 Oktober 2001), dan Jasmin
Kalila Alfansi (20 Oktober 2008).
Pengalaman Kerja: Dekan Fakultas Ekonomi dan Bisnis, Universitas Bengkulu, 2013-2016.
Ketua Program Pasca Sarjana Magister Manajemen Universitas Bengkulu, 2008-
2013.
Penguji eksternal tesis Doctor of Business Administration, University of Newcastle,
Australia, 2013.
Reviewer Riset Pembangunan Indonesia (Riset Inovatif Produktif), Lembaga
Pengelola Dana Pendidikan, Departemen Keuangan, Indonesia, sejak 2013.
Reviewer Global Conference on Business and Economic Research (GCBER),
University Putra Malaysia, 2013.
Reviewer 13th
Malaysia-Indonesia International Conference on Economics,
Management, and Accounting, Universitas Sriwijaya, 2012.
Reviwer 12th
Malaysia-Indonesia International Conference on Economics,
Management, and Accounting, Universitas Bengkulu, 2011.
Penguji eksternal tesis Doctor of Business Administration, University of Newcastle,
Australia, 2010.
Visiting fellow, university of La Trobe, Bendigo, Australia, August-September, 2009.
Penguji eksternal disertasi Program Doktor Ekonomi Universitas Diponogoro, 2012.
Pembantu Dekan Bidang Akademik Fakultas Ekonomi, Universitas Bengkulu, 2004-
2008.
Ketua Jurusan Manajemen Fakultas Ekonomi, Universitas Bengkulu, 2004.
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Dosen Program Doktor Manajemen, Universitas Bengkulu sejak 2014.
Dosen Jurusan Manajemen Fakultas Ekonomi, Universitas Bengkulu sejak 1989.
Dosen Service Marketing, International Marketing, dan Strategic Marketing, di
Program Pascasarjana Magister Manajemen, Universitas Bengkulu sejak 2001.
Dosen Consumer Behavior and Business Research Method, di Program MM
Universitas Sriwijaya sejak 2001.
Dosen Strategic Marketing Management dan International Marketing di Program MM
Universitas Jambi sejak 2001.
Technical Assistant bidang strategi pengembangan bisnis Jurusan Manajemen
Fakultas Ekonomi, Universitas Riau, Technological and Professional Skills
Development Project (TPSDP)-ADB-Dikti, 2006.
Marketing consultant (sector specialist), Marine Coastal Resources Management
Project-Asian Development Bank (Package A: Coastal Marine Resources
Management Project for 2004-2005, Bengkulu.
Asesor Dikti untuk sertifikasi profesi dosen, sejak 2009.
Reviewer of The 12th
Malaysia-Indonesia International Conference on Economics,
Management, and Accounting, 2011.
Reviewer of The 13th
Malaysia-Indonesia International Conference on Economics,
Management, and Accounting, 2012.
Technical Reviewer of Global Conference on Business and Economics Research,
2013.
Reviewer hibah kompetitif Dikti (SP4, PMP, PHK A1, PHK A2, dan Technological
and Professional Skills Development Project-ADB-Dikti, dan PHKI) sejak 2004.
Reviewer hibah penelitian I-MHERE-World Bank, Jurusan Manajemen Universitas
Jambi, 2010-2011.
Reviewer penelitian hibah kompetitif Dikti, 2009.
Reviewer penelitian dosen Muda Dikti, 2002.
Reviewer penelitian Higher Education Development Project (HEDS), 2001-2006
Reviwer hibah penelitian I-MHERE, Universitas Jambi, 2010-2011.
Reviewer Journal of Management and Business Review, Sekolah Tinggi Manajemen
PPM sejak 2011.
Reviewer jurnal Siasat Bisnis, Universitas Islam Indonesia sejak 2001.
Reviewer jurnal Penelitian Universitas Bengkulu, 2001-2004.
Reviewer jurnal Manajemen dan Pembangunan, Universitas Jambi sejak 2003
Reviewer UNIB DUE-LIKE, 2002-2003.
Reviewer of research grant, Development for Undergraduate Education (DUE)
Project UNIB-World Bank, 2001-2002.
Project officer for Staff Development and Monitoring, DUE-Project UNIB-World
Bank, 2001-2002.
Direktur Program Hibah Kompetitif Dikti, A2, Jurusan Manajemen, Fakultas
Ekonomi Universitas Bengkulu, 2004.
Staf Ahli Pemda Rejang Lebong dan DPRD Rejang Lebong, 2001-2002.
Staf Ahli DPRD Rejang Lebong, 2007-2010.
Staf Ahli DPRD Lebong, 2007-2008, 2010-2011.
Staf Ahli Bappeda Provinsi Bengkulu, 2003-2005.
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Penelitian: (2014) Studi Kelayakan Pengembangan Agroindustri Singkong di Kabupaten Musi
Rawas. Kerjasama dengan Dinas Perindustrian dan Perdagangan Kabupaten Musi
Rawas. Ketua Peneliti.
(2014) Pengembangan Model Orientasi Layanan Jasa di Sektor Publik Bengkulu,
BOPT Unggulan Universitas, Dikti. (Tahun Kedua)
(2014) Identifikasi faktor atribut destinasi wisata dan persepsi tingkat kepuasan
wisatawan terhadap objek wisata di provinsi Bengkulu
(2013) Orientasi layanan sebagai variabel pemediasi antara budaya layanan dan
inovasi layananan pada Usaha Mikro dan Kecil di Kota Bengkulu.
(2013) Pengembangan Model Orientasi Layanan Jasa di Sektor Publik Bengkulu,
BOPT Unggulan Universitas, Dikti. (Tahun Pertama)
(2012) Organizational Service Orientation: Antecedents and Outcome (Emperical
Evidence of Banking Services In Indonesia. Hibah penelitian MM Unib.
(2012) Corporate Plans PT. Bank Bengkulu. Ketua Peneliti.
(2011) Kesetiaan pelanggan dan kepuasan pelanggan industri jasa di Indonesia. Hibah
penelitian MM Unib.
(2011) Survey Potensi Pajak Daerah di Kota Bengkulu. Ketua Peneliti.
(2010) Survey Kepuasan Pelanggan PT. Pelindo II, Bengkulu. Ketua Peneliti.
(2009) Penanganan Keluhan dan Strategi Pemulihan Jasa di Industri Rumah Sakit
(Hibah kompetitif prioritas nasional, Dikti). Ketua peneliti.
(2008) Strategi dan Model Pengembangan Kewirausahan Terpadu di Universitas
Bengkulu. Hibah Bersaing Dikti. Anggota peneliti.
(2007) Konseptualisasi dan pemodelan anteseden kesetiaan pelanggan industri jasa di
Indonesia. Hibah fundamental Dikti. Ketua peneliti.
(2007) Dimensi kegagalan jasa, perilaku keluhan, dan pemulihan jasa rumah sakit.
Hibah Bersaing Dikti. Anggota peneliti.
(2007) Policy study of asset management of University of Bengkulu, I-MHERE-
World Bank. Ketua peneliti.
(2007) Survey Potensi PAD Kota Bengkulu. Ketua peneliti.
(2006) Studi kelayakan pendirian BUMD Kabupaten Lebong. Ketua peneliti
(2006) Kajian Market Orientation pengusaha kecil di Kota Bengkulu. Hibah
penelitian dasar Dikti. Ketua peneliti.
(2005) Studi kelayakan pendirian BUMD Pemda Kota Pagar Alam. Ketua peneliti.
(2005) Implementation Completion Report of Bengkulu Development Project for
Kabupaten Bengkulu Utara, Seluma, Rejang Lebong, Kepahyang, and Lebong.
Bappeda Provinsi Bengkulu-World Bank. Ketua peneliti.
(2004) Evaluasi pascaproyek Bengkulu Regional Development Project (BRDP),
Bappeda Provinsi Bengkulu-World Bank. Ketua peneliti
(2004) Survey Penjaringan Aspirasi Masyarakat, Pemda Musi Rawas. Ketua peneliti.
(2003) Pendisainan master plan agropolitan di Provinsi Bengkulu. Anggota peneliti.
(2003) Pengembangan agribisnis dan agroindusti di Provinsi Bengkulu. Anggota
peneliti.
(2003) Identifikasi peningkatan pendapatan masyarakat pesisir, Marine Coastal
Resources Management Project, Bappeda provinsi Bengkulu-ADB. Anggota peneliti.
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(2003) Pengembangan industri skala kecil agribisnis, Pemda Musi Rawas. Anggota
peneliti.
(2002) Segmenting small-scaled and micro-banking customers based on service
quality dimensions in the Province of Bengkulu, Unib-Development for
Undergraduate Education project.
(2002) Studi kelayakan pengembangan Danau Raya, Pemda Musi Rawas. Ketua
peneliti.
(2002) Studi pengembangan pedesaan di Provinsi Bengkulu.
(2002) The Impact of culture on consumers’ financial service behavior
(1996-2000) Market Segmentation study of the Indonesian banking sector.
Konferensi/Seminar: 2014. Narasumber pada acara Edukasi Publik Masyarakat Ekonomi Asean yang
diselenggarakan oleh Direktorat Jenderal Kerjasama Perdagangan Internasional
bekerjasama dengan Dinas Koperasi UKM Perindustrian dan Perdagangan Provinsi
Bengkulu. 23 Oktober 2014.
2014. Menyajikan paper dalam Malaysia-Indonesia International Conference on
Economics, Management, and Accounting, Univerity Kebangsaan Malaysia,
Malaysia 10-11 Oktober.
2014. Pembicara utama dalam Seminar Nasional Hari Pers Nasional dengan judul
paper: “ASEAN Economic Community (AEC) 2015:
Opportunities for Indonesia Tourism”. Bengkulu, 07 Februari, Raffles City Hotel.
2013. Menjadi pembicara utama dalam The 6th
Annual Colloquium and Conference,
27-28 Desember, Program Magister Sains dan Doktor, Universitas Gadjah Mada.
Judul paper: Online survey: Is it viable data collecting method alternative in business
research?
2013. Menghadiri Annual Asia Competitiveness Institute Conference,
“Competitiveness Analysis of 111 Asian Economies, Cost of Living Index for 109
Cities and Productivity Drive for Small & Medium-sized Enterprieses, 26-27
November 2013.
2013. Menyajikan paper dalam Malaysia-Indonesia International Conference on
Economics, Management, and Accounting, Bogor, 09-10 Oktober.
2012. Menyajikan paper dalam Australia and New Zealand Marketing Academy
Conference, Adelaide, Australia, 3-5 Desember.
2011. Menyajikan paper dalam Malaysia-Indonesia International Conference on
Economics, Management, and Accounting, Bengkulu, 13-14 Oktober.
2010. Menyajikan paper dalam Malaysia-Indonesia International Conference on
Economics, Management, and Accounting, Malaysia, 25-26 November.
2010. Menyajikan paper dalam Australia and New Zealand Marketing Academy
Conference, Christ Church, New Zealand, 29 November.
2010. Menyajikan paper dalam Asia-Facific Forum on Business Education
conference, Bogor, Juni.
2009. Menyajikan orasi ilmiah pada Dies Natalies ke 27 dan Wisuda Periode ke 57
Universitas Bengkulu Tahun akademik 2008/2009, 23 April.
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2008. Menyajikan paper penelitian pada national conference on management reseach,
MM-Unhas-PPM Jakarta, November.
2008. Menyajikan paper penelitian pada the third International Conference on
Business and Management Research/the 14th Euro-Asia Conference, Bali, August.
2008. Menyajikan research paper at the International Nonprofit and Social Marketing
Conference, University of Wollonggong, Australia, Juli.
2008. Enhancing academia and industry linkages, MM-UGM and Asosiai Program
Magister Manajemen Indonesia (APMMI), Yogyakarta, July.
2004. Menyajikan research paper at the international seminar: Asean competitiveness
in economics and business sector toward an era of globalization, Bengkulu October 5-
6.
2003. Menyajikan a research paper at the international seminar, Sustainable
economic, business and social development in an era of globalization, Bangi,
Selangor, Darul Ehsan, Malaysia.
2002. Menyajikan a research paper at ISEI’s National Symposium of Economics and
Management research papers.
2002. Evaluator of Higher Development Education Support (HEDS)’ working paper
conference in UNIB, Bengkulu
2002. Menyajikan a research paper at ISEI conference for National Research
Conference, Surabaya.
2001. Menyajikan a research paper at the Akademi Manajemen Indonesia’s annual
conference at PPM Jakarta.
2001. Evaluator of Higher Development Education Support (HEDS)’ working paper
conference in UNAND, Padang.
1998: Menyajikan a working paper at the Academy of Marketing Conference in July
in Sheffield, England.
1997: Menghadiri the Academy of Marketing and American Marketing Association
conference in July, Manchester, England.
1990: Menghadiri a Small Business Seminar in Cincinnati, Ohio, US.
Publikasi/Proceeding: 1. Alfansi, L., Atmaja, F.T., Saputra, F.E. and Hadi, E.D. (2013), “The Impact of
Service Orientation on Organizational Performances in The Public Sector”.
Proceeding dalam The 14th
Malaysia-Indonesia International Conference on
Economics, Management, and Accounting, Bogor 09-10 October.
2. Alfansi, L., Nanere, M., Atmaja, F.T., and Dyani, P. (2012), “The Typology of
Service Failures and Recovery Strategies in Service Industries: The Indonesian
experiences”. Proceeding dalam Australia and New Zealand Marketing Academy
Conference, Adelaide, Australia, December 3-5.
3. Alfansi, L., Rambe, R.A, and Chairina, R. (2012), “Service Failure and Switching
Behaviour in The Indonesian Service Industry”. Proceeding dalam The 13th
Malayasia-Indonesia International conference on Economics, Management, and
Accounting, Palembang, October.
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4. Alfansi, L. (2012), Pemasaran Jasa Finansial, Edisi Kedua, Penerbit Salemba Empat,
Jakarta.
5. Atmaja, F.T., Alfansi, L., and Astarina, N. (2011), “Consumer Etnocentrism on High-
involvement and Low-involvement Products”. Proceeding dalam The 12th
Malaysia-
Indonesia International Conference on Economics, Management, and Accounting,
Bengkulu 13-14 October.
6. Alfansi, L., Nanere, M., Atmaja, F.T., D’Souza, C. (2010), “Empirical Evidence on
the Antecedences of Customer Loyalty”. Proceeding dalam Australia and New
Zealand Marketing Academy Conference, Christ Church, New Zealand, November
29.
7. Alfansi, L. (2010), Financial Services Marketing: Membidik Konsumen Perbankan
Indonesia, Penerbit Salemba Empat, Jakarta.
8. Alfansi, L., Atmaja, F.T, and Nanere, M. (2010), “The Extrinsic Cues Effects on
Product Safety’, Proceeding dalam Asia-Pacific Forum on Business Education
Conference, Bogor.
9. Nanere, M., Alfansi, L., and Atmaja, F.T. (2010), “The Attitudes towards the Effects
of Green Products on the Environment: An Indonesian Case Study”, Proceeding
dalam Asia-Pacific Forum on Business Education Conference, Bogor.
10. Nanere, M., Sivamalai, S., Alfansi, L., and Nsubuga-Kyobe, A. (2010), “Green
Marketing: Debates, Implications and Implementation”, Proceeding dalam Asia-
Pacific Forum on Business Education Conference, Bogor.
11. Alfansi, L., Atmaja, F.T, Rambe, R.A, and Susetyo, S (2010), “Service Recovery in
The Public Hospitals: Evidences from The Indonesian Health Service Industry”,
Proceeding dalam The 12th
Malaysia-Indonesia International Conference on
Economics, Management, and Accounting, Bengkulu 13-14 October.
12. Alfansi, L. and Atmaja F.T (2009), “Service Failure and Complaint Bahaviour in the
Public Hospital Industry: The Indonesian Experience”, Journal of Nonprofit and
Public Sector Marketing, Vol. 21, Issue 3.
13. Alfansi, L (2009), “Tipologi Pengusaha Kecil Berdasarkan Praktek Market
Orientation”, Manajemen dan Usahawan Indonesia, Vol. 2, Februari.
14. Alfansi, L. and Atmaja F.T (2008), “Service Failure in the Hospital Industry: The
Indonesian Experience”, Proceeding dalam “International Non-profit and Social
Marketing Conference”, University of Wollongong, Australia.
15. Alfansi, L. and Atmaja F.T (2008), “Service Failure and Complaint Behavior in the
Hospital Service Industry”, Proceeding dalam “14th
Euro-Asia Conference and 3rd
International Conference on Business and Management Research”, University of
Indonesia, Indonesia.
16. Alfansi, L. and Atmaja F.T (2008), “Konseptualisasi dan Pemodelan Antesenden
Kesetiaan Pelanggan Industri Jasa di Indonesia”, Proceeding dalam “National
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Conference on Management Research”, PPM School of Management and Program
MM Universitas Hasanudin, Makasar-Indonesia.
17. Alfansi, L (2003), “The application of Service Quality Dimensions for Segmenting
Banking Customers”, Jurnal Ekonomi dan Manajemen, Vol.3 No. 2.
18. Alfansi, L (2002), “Cultural Influences in the Indonesian Financial Services
Behaviour”, INTEREST, vol. 20, No. 3
19. Alfansi, L (2001), “The potential of SERVQUAL Dimensions for Segmenting
Banking Customer”, HEDS’ working paper.
20. Alfansi, L and Sargeant, A (2000), “Market Segmentation in the Indonesian Banking
Sector: The Relationship between Demographics and Desired Customer Benefits”,
International Journal of Bank Marketing, Vol. 18, No. 2, p. 64-74, MCB University
Press.
21. Alfansi, L (1999), “Market Segmentation in the Indonesian Banking Sector”, Henley
Management College, England.
22. Alfansi, L (1998), “Market Segmentation in the Indonesian Banking Sector: An
Empirical Analysis”, Exeter University working paper, England.
23. Alfansi, L (1998), Benefit Segmentation in the Indonesian Banking Industry: Just
What is the Potential?” Working paper presented at the Academy of Marketing
Conference, Sheffield, UK, July.
Pengalaman Organisasi/Manajemen:
Ketua Ikatan Sarjana Ekonomi Indonesia (ISEI) cabang provinsi Bengkulu, sejak
2011.
Ketua Forum Kerjasama Magister Manajemen Wilayah Indonesia Bagian Barat sejak
2010.
Anggota Dewan Pertimbangan Asosiasi Program Magister Manajemen Indonesia
(APMMI) sejak 2010.
Wakil Ketua Umum Kamar Dagang dan Industri (KADIN) bidang Kebijakan
Moneter, Fiskal, dan Publik, sejak 2012.
Chairman of The 12th
Malaysia-Indonesia International Conference on Economics,
Management, and Accounting, Bengkulu 13-14 October, 2011.
Ketua Dewan Pengupahan Provinsi Bengkulu, 2002-2005
Sekretaris Higher Educational Development Support (HEDS-USAID), Universitas
Bengkulu, 1993-1995.
Wakil direktur Pusat Jasa Ketenagakerjaan Universitas Bengkulu, 1995-1996.
Ketua PERMIAS (Perhimpunan Mahasiswa Indonesia-Amerika Serikat) cabang
Arkansas, 1992.
Penghargaan:
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Meraih penghargaan “Book of the Month” majalah Marketing, Maret 2011.
Won The Best Academic Working Paper Award at The Academy of Marketing
Conference in 1998, Sheffield, UK.
Honoured an award for achievement in management by USAID Indonesia in 1994.
Meraih Award Dikti sebagai penulis artikel jurnal internasional, 2009.
Peringkat tiga dosen teladan Universitas Bengkulu, 2005.
Bengkulu, Desember 2014
Prof. Lizar Alfansi, Ph.D
NIP. 19640601 198903 1 005