I D E A L M A N A G E M E N T S E RV I C E S
BES
T Q
UALI
TY
TIM
ELY
DEL
IVER
Y
CO
MPE
TITI
VE
PRIC
ING
CU
STO
MER
SE
RVIC
E
CU
STO
MER
D
ELIG
HT
GROWTH
Ideal Management Services
BEST QUALITY
COMPETITIVE PRICE
TIMELY DELIVERY
CUSTOMER SERVICE
CUSTOMER DELIGHT
K1
K2
K3
K4
K5
5 KEYS TO SUCCESS
Ideal Management Services
HOW TO DEVELOP SYSTEM
TO ACHIEVE
THE ABOVE ?
Ideal Management Services
After getting the order confirmation from Customer…….
Get Input
Review
Plan
Monitor
Validate
Verify
Approve
Despatch
PROCESS
FLOW CHART
Ideal Management Services
CREATE AND APPLY
PROCEDURES
FOR THE ‘FIVE PILLARS’ AS FOLLOWS
BEST QUALITY
Ideal Management Services
FMEA
ROUTE CAUSE ANAYSIS FOR R&R
STAGE INSPECTION
CA & PA
CALIBRATION PROCEDURE
Q1
Q2
Q3
Q4
Q5
BEST QUALITY – How ?
CREATION OF WORK PROCEDURE & CHECKLIST Q6
OPERATION PHARAMETERS Q7
TRAINING
EMPLOYEES MOTIVATION
REPORTS AND REVIEW
Q8
Q9
Q10
Ideal Management Services
PHARAMETER PROCEDURE PHARAMETER PROCE
DURE
TIMELY DELIVERY
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PLANING
PREVENTIVE MAINTENANCE
LEAD TIME REDUCTION
CRITICAL PARTS MONITORING SKILL LEVEL
MONITORING
T1
T2
T3
T4
T5
TIMELY DELIVERY – How ?
COMMUNICATION SKILL T6
VISUAL FACTORY MANAGEMENT T7
T8
T9
T10
TRAINING
EMPLOYEES MOTIVATION
REPORTS AND REVIEW
Ideal Management Services
PHARAMETER PROCEDURE PHARAMETER PROCE
DURE
COMPETITIVE PRICING
Ideal Management Services
× ×
INCREASE IN PRODUCTIVITY
CONTROLON PROJECT COST
DECREASE IN EXPENDITURE
MATERIAL RECYCLING
APPLY ‘JIT’ CONCEPT
P1
P2
P3
P4
P5
COMPETITIVE PRICING – how ?
PROCESS IMPROVEMENT P6
TECHNOLOGY UPGRADATION P7
P8
P9
P10
TRAINING
EMPLOYEES MOTIVATION
REPORTS AND REVIEW
Ideal Management Services
PHARAMETER PROCEDURE PHARAMETER PROCE
DURE
CUSTOMER SERVICE
Ideal Management Services
MONITOR ON CUSTOMER COMPLAINT
IMPROVE COMMUNICATION SYSTEM
REQUEST FOR CUSTOMER FEED BACK
AFTER SALES SERVICE
REPORTS AND REVIEW
S1
S2
S3
S4
S5
CUSTOMER SERVICE – How ?
Ideal Management Services
PHARAMETER PROCEDURE
CUSTOMER DELIGHT
CREATE CUSTOMER VISIT PLAN
SUGGEST IMPROVEMENT ON CUSTOMER’S PRODUCTS
REVIEW WITH CUSTOMER ON OLD PROJECTS
EMPLOYEES MOTIVATION
REPORTS AND REVIEW
D1
D2
D3
D4
D5
CUSTOMER DELIGHT – How?
PHARAMETER PROCEDURE
Ideal Management Services
IN ADDITION TO THE ABOVE THERE ARE SOME OTHER DEPARTMENTS WHICH PLAYS MAJOR
ROLE AND SUPPORTS FOR THE GROWTH.
1. HUMAN RESOURCE2. MARKETING3. PURCHASE4. ACCOUNTS
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GUIDE LINE..
Ideal Management Services
IMS – Ideal Management Services plays the important role in Developing Procedures,
Standards and Training of Employees.
Role of IMS ….?
Ideal Management Services
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