8/18/2019 PENGUKURA KUALITAS JASA

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1 1 1 1 2

4 6 2 2 2 2 8 2

33 24 30 30 21 21 12 39

16 20 16 20 24 32 27 12

20 20 25 20 30 25 25 1073 70 73 72 77 80 72 63

3.47619 3.333333 3.47619 3.428571 3.666667 3.809524 3.428571 3

0.695238 0.666667 0.695238 0.685714 0.733333 0.761905 0.685714 0.6

2.057143 2.180952

0.685714 0.726984

3.488889

0.697778

8/18/2019 PENGUKURA KUALITAS JASA

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1

4 6 4 8 2 6 2

24 21 24 18 39 27 27

24 28 32 28 12 20 28

25 20 15 15 20 20 2077 75 75 69 73 73 77

3.666667 3.571429 3.571429 3.285714 3.47619 3.47619 3.666667

0.733333 0.714286 0.714286 0.657143 0.695238 0.695238 0.733333

2.019048 2.085714 2.12381

0.673016 0.695238 0.707937

8/18/2019 PENGUKURA KUALITAS JASA

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1 1 1 1 1 1

2 4 2 4 4 2 6

24 18 21 6 15 9 21 6

24 28 20 40 32 40 28 40

25 25 35 30 25 35 35 25

76 76 79 81 77 86 84 78

3.619048 3.619048 3.761905 3.857143 3.666667 4.095238 4 3.714286

0.72381 0.72381 0.752381 0.771429 0.733333 0.819048 0.8 0.742857

2.2 2.32381

0.733333 0.774603

3.84127

0.768254

8/18/2019 PENGUKURA KUALITAS JASA

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1 1 1 1

4 4 2 6 2 2

15 3 12 9 9 9 18

32 40 36 40 36 36 24

40 35 25 30 25 35 40

87 83 77 82 77 83 84

4.142857 3.952381 3.666667 3.904762 3.666667 3.952381 4

0.828571 0.790476 0.733333 0.780952 0.733333 0.790476 0.8

2.371429 2.304762 2.32381

0.790476 0.768254 0.774603