Stories fromtheHeart

2 0 0 9 A n n u A l R e p o R t

1902–2009

Support MVNA

by getting a flu shot!

Visit

www.MVNAFluShot.org

for locations.

LetterfromCEO/LetterfromBoardChair

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My Dear Friends,

Thanks to all of you, MVNA served thousands of

families, individuals, and organizations in 2009

despite the volatility of the economy.

We made more than 100,000 visits to pregnant women,

children, ill and disabled adults, including serving

adults and elderly in their last stages of life through

our subsidiary company, Hospice of the Twin Cities. In

addition, we gave more than 170,000 immunizations,

including flu, pneumonia, and H1N1 vaccines at

1,800 clinics, and provided nursing consultations at

41 charter schools and 226 day care centers.

In addition, we continue to be debt free, pay our bills on time, and for the first

time in 20 years (outside of Hospice) have been able to save a little for a rainy day.

I say thank you because without the support of the Minneapolis and Hennepin

County Health Departments, United Way, all of the organizations that developed

contracts with us, all of the residents who decided to get their flu shots from our

agency, and the generous in-kind and cash donations from our donors, we could

not have served so many residents in our community.

This organization belongs to you, the people. It is the partnership between

government and the community that allows MVNA to continue its mission and

service to the vulnerable populations and the underserved.

MVNA is now 108 years old because of the values in this community.

With your continued involvement and support, we look forward to a

productive 2010.

Sincerely,

Mary Ann Blade, CEO

Dear Friends of MVNA,

In my message last year, I shared with you

three big challenges that we would face in

2009-2010: the flu pandemic, health care

reform and finding a new CEO. I can report

with some confidence that we are on target

with all of these challenges.

Our nurses were everywhere, providing the

H1N1 and seasonal flu shots to thousands

of clients. With our public health partners,

we monitored and participated in the

debate and passage of health care reform.

Internal restructuring is ongoing to prepare for the transition to a new CEO.

A Search Committee of the Board has been formed. We recently engaged a national

search firm to aid us in finding a new leader for MVNA. They have begun their work, and

we hope to interview candidates and make a choice this fall. Many of you, our partners,

will be approached for input. We welcome your thoughts as we move forward in this

daunting challenge.

Replacing Mary Ann Blade will not be an easy task. She has been with MVNA for almost

20 years and will leave a proud legacy. She brought the organization from near oblivion to

a leadership organization in the field of Public Health. There will be events in the coming

months to show our appreciation, but I want to take this opportunity to thank her on

behalf of the Board, staff, partners and especially our clients. Thank you, Mary Ann!

In closing, I want to also thank you, our donors and volunteers, for your continuing

support for MVNA. We could not carry out our mission without your help.

Sincerely,

Joan Campbell

Chair, Board of Directors

ThankYou2010“There’sNoPlaceLikeHome!”EventSponsors

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Committee MembersExternal Affairs CommitteeMarie Manthey, Co-Chair Mary Tambornino, Co-Chair Mary Ann Blade Pamela Caselius Joan Campbell Nancy Lehrman Sandra Middendorf Danielle Niska Michael Scandrett Ex-Officio Member Wendy Sharpe, Ex-Officio Member

Professional Advisory Committee Rebecca Enos, Chair Jeanine Bayard Mary Ann Blade Ellen Coffey Ann Earl Farhiya Farah Carolyn Garcia Stephanie Graves Kristen Hays Ruth Kildow Ellen Mack Joan Mailander Jeri Peters Mary Sigurdson

Finance Committee Alan Nordby, Chair Gerard Bodell Joan Campbell Ex-Officio Member Fred Chute, Jr. David Daline John Rahja Wesley Simmons

Medical Advisory Committee Dr. Roberta Meyers, Chair Dr. Ed Ehlinger Dr. John C. Ely Dr. Lawrence Kerzner Dr. Virginia Lupo Shannon Reidt, PharmD, M.P.H. Dr. Scott Velders Kristin Nichol, M.D., M.P.H., Ex-Officio Member

Club 100/101 Sub-Committee Membership Karmen Anderson Nancy Bauer Mary Ann Blade Mary Broderick Shelly Franz Sherry Meyer Wendy Sharpe

Fundraising Sub-Committee Membership Lisa Abicht-Swensen Mary Ann Blade Danielle Niska Jim Peitzman Kym Longhi Martha Field Tom Hoerr Trish Sisson

Carol Backstrom Dr. Michael Belzer Joan Campbell, Board Chair Pamela Caselius Fred Chute, Jr. Rebecca Enos Lee Greenfield Rob Grunewald Kimberly King Marie Manthey Dr. Roberta Meyers Sandra Middendorf Danielle Niska Alan Nordby

Mary Tambornino Jeanette Taylor Jones Rev. Marlene Whiterabbit Helgemo Todd Monson, Ex-Officio Member Gretchen Musicant, Ex-Officio Member

WhoWeAreThe Minnesota Visiting Nurse Agency (MVNA) is a nonprofit home health and public health care provider in the Twin Cities Metro Area. For over 108 years, MVNA’s staff has served people in need of nursing, therapy and other supportive services. MVNA is licensed by the State of Minnesota, certified by Medicare and accredited nationally by CHAP (Community Health Accreditation Program). MVNA is also one of Minnesota’s largest nonprofit public flu immunization providers.

OurMissionThe mission of Minnesota Visiting Nurse Agency is to provide comprehensive and culturally competent community health and related services in collaboration with public health and health service providers to ensure a healthy future for Minnesota residents.

AgencyandMaryAnnBladeAwards• 2009 Boynton Health Services Barbara Lee Partnership Award for participation in the U of M’s Guinness World Record Flu Shot Event

• 2006, 2007, 2008 Minnesota Department of Health flu shot provider Mark of Excellence Award

• 2007 Minnesota Chapter of Pediatric Nurse Practitioners Outstanding Commitment to Young Families-MVNA and Club 100

• 2007 Healthy City Award, City of Minneapolis, honored Mary Ann Blade, CEO

• 2006 Shotwell Award, Hennepin Medical Society, honored Mary Ann Blade, CEO

• 2005 Home Care Agency of the Year Award-MVNA is the first and only to be named by the Minnesota HomeCare Association

• 2002 Blue Cross/Blue Shield Champions of Health Award

• 2001 United Way Excellence Award (8 agencies were named)

• 2001 Quality of Life Award from the Greater Minneapolis Chamber of Commerce

ShannonReidt,PharmD,MPH,BCPSAward2009 Minnesota Pharmacists Association Innovative Pharmacy Practice Award recognizes innovative pharmacy practice resulting in improved patient care.

MinnesotaVisitingNurseAgencyBoardandCommitteeMembers2009-10 Board of Directors

A Little Girl’s Fight for Survival

In Somalia, 5-year-old Ayaan’s* family owned a ranch, but due to the unrest in

their country, they lost their ranch and their home, leaving them with very little.

Ayaan became malnourished. In desperation to save her life, her parents scraped

together what money they could and sent her to live with her aunt in the U.S.

When she arrived in the U.S., Ayaan was infested with parasites and was so

malnourished that her hair had all fallen out and her skin was bright red, flaky and

painful to touch. She was immediately admitted to the hospital, and remained

there for over a month. While in the hospital, little Ayaan was diagnosed with

dysthymia – a form of depression.

When she was released to live with her aunt, she was so undersize for her age, her

2½-year-old cousin was bigger than Ayaan, and would push her around.

Now, when MVNA public health nurse Tracy* visits Ayaan, she sees a giggly

5-year-old. “More like 5 going on 12!” Ayaan draws pictures of herself, and she

loves singing the ABCs and “Twinkle Twinkle Little Star.”

Tracy helps Ayaan’s aunt with her follow-up treatment and medications, as well as

providing assistance in navigating the medical system and connecting the family

with community resources.

Ayaan’s hair is beginning to grow back. Her skin is still flaky, but no longer painful

and red – a sign that it is healing. “Developmentally, Ayaan’s an average 5-year-

old,” says Tracy. And now, the little girl a toddler could knock over is preparing to

start school.

*Names have been changed to preserve client and nurse confidentiality.

MVNA provides home visits by Certified Public Health Nurses and Family

Health Aides, giving family-centered and community-based nursing services

to clients from diverse racial, ethnic and socioeconomic backgrounds. Healthy

birth outcomes and positive early parent-child relationships are the focus along

with the healthy development of infants and young children, injury and illness

prevention and a safe living environment.

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StoriesfromtheHeart...FamilyHealth

2009 Family Health Care Service Facts

• 23,838 visits made - 5,897 clients served

• 5,778 Interpreter visits made

• 350 average referrals received per month

• Child care consultation services

226 child care centers served

143 workshops/classes taught - 2,428 attendees

• School health consultation services

41 schools served - 877 visits

Getting started with Family Care: Call Intake at 612-617-4700

Family and Public Health Nurse Home Visits:

• Recently delivered mothers and their infants

• High-risk pregnant women

• Acute and chronically ill children: Newborn Neonatal Intensive Care Unit follow-up Post hospitalization follow-up Children with disabilities or chronic illness Lead poisoning and pediatric asthma

• Family Health Aide/Community Health Worker

• Pregnant and parenting teens

• Unexpected infant loss and

grief support

• Specialized contract programs

• Interpreter services

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Club100...ACommunityofCaringandAdopt -A -Family

Sleeping...Like a Baby Should!

Annalee* and her 3-month-old infant daughter, Trina*, had to move in with

six other family members after her rental home went into foreclosure. With

space at a premium in her new place, she slept on the sofa with her daughter.

This sleep environment posed great danger of injury to the infant.

Her nurse Joan* observed that Annalee is a very caring mother and is

challenged by the chaos and lack of space with this new living arrangement.

Annalee hopes this arrangement will be temporary as she searches for an

affordable apartment.

The nurse wanted to address the immediate safety issues about the sleeping

situation, on her next visit, she brought a portable crib (play yard) paid for by

community donations. During that visit, Annalee and the nurse set up the crib

next to the sofa and had Trina try it out. Trina took to her new crib as any baby

would…with a nap…a nap in safe place.

*Names have been changed to preserve client and nurse confidentiality.

Giving Opportunities

Over a thousand people each year provide funds and in-kind donations

that support about 4,000 requests from our nurses for non-medical

items – the important items – some big, some small, that bridge a gap

in the lives of our clients. This support affects the lives of children,

parenting families and older adults. Thank you for your support!

Club 100 receives requests for essential non-medical items such as:

• $20 grocery gift cards

• Infant formula

• Nutritional drinks for older adults

• Portable cribs for a safe sleep environment

• High chairs to support nutrition

Getting started with Club 100 or Adopt A Family: Call MVNA at 612-617-4600

Club 100 and Adopt-A-Family filled 28% more requests by nurses in 2009 (3,822) than in 2008 (2,742)!

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StoriesfromtheHeart...HomeHealth

Services Available:

• Intermittent skilled, chronic care and maintenance levels of nursing services

• Home Health Aide / Homemaker

• Therapies: I.V., physical, occupational, speech

• Medical social services

• Wound care: post surgical and chronic

• Foot care programs

• Palliative care for advanced and/or terminal illness

• PharmD Services through partnership with University of Minnesota School of Pharmacy

• Lifeline Personal Response System

Facts:

• 35,244 visits made - 1,471 people served

• Average 150 referrals received per month

• 183 Lifeline subscribers

Eligibility:Anyone residing in Hennepin, Ramsey, near Anoka, and Dakota Counties.

Who Pays For Services:Coverage varies depending on the policy benefits and types of services needed. Here are examples of the types of insurance we accept: Medicare, Blue Cross/Blue Shield, Health Partners, MHP, Medical Assistance, Medica, UCare, Veterans Assistance, Private Pay, Sliding Fee Scale, Private Donations

As a United Way agency, we are able to serve individuals and families regardless of their income. To donate your financial support, please go to our website www.mvna.org.

Getting started with Home Care: Call Intake at 612-617-4700

A Helping Hand for Independence

Frank* is 100 years old. He has congestive heart failure, a history of

abdominal and iliac aneurisms and is legally blind.

But thanks to MVNA, he’s safely living at home, alone and on his own

– just where he wants to be.

An MVNA public health nurse visits him twice per week, while an MVNA

home health aide visits three times per week. Lynne,* his nurse, checks

his weight (watching for dangerous fluid retention), blood pressure

and pulse, and helps him order prescription refills from the VA. His

home health aide, Emily,* helps him shower and shave. She also helps

with day-to-day tasks, like taking out the garbage, washing dishes and

getting the mail. “Emily is amazing, she’s very good,” says Frank.

His MVNA care team has also connected him to additional community

resources. Meals on Wheels brings food five times a week, leaving

him with an extra meal on Friday. His Lifeline button will summon

help immediately if he needs it. And through MVNA’s Club 101 and

Adopt-A-Family, Lynne got him a few things for around the house. Last

Christmas, he received towels, washcloths, bathrobe and slippers, all

in a beautiful blue. “The towels are so big,” says Frank, “and the robe is

so soft.”

When Lynne leaves, Frank sees her to the door. “It’s always good to see

you,” he says, wishing her well until her next visit. With a twinkle in his

eye, he promises her, “I’m not going anywhere.”

*Names have been changed to preserve client and nurse confidentiality.

Home Health Care Nurse Visits:

Certified Public Health, Registered, and Licensed Practical Nurses implement and coordinate doctors’

orders for specialized care and provide educational support about disease management, symptom control,

and medication management. MVNA Home Health Nurses educate the client on how to perform self-care

with technical procedures, if the client is able to do so. Social Workers provide support and counseling

about finances and community resources. Therapists provide physical, occupational and speech therapy.

Home Health Aides provide assistance with personal care: bathing, grooming, dressing, and homemaking.

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WellnessandImmunizationsKeeping the Community Healthy

MVNA’s Wellness and Immunizations program provides an array of health services

to the community and worksites – from vaccination clinics, to health screenings,

CPR/First Aid classes and Lifeline personal response services. All financial proceeds generate support care for MVNA clients who are uninsured or underinsured. It’s a win-win for the community!

In 2009, MVNA mobilized quickly to help stop the spread of the H1N1 influenza

virus. “We worked extensively with five metro area public health departments,

assisting in their H1N1 clinics for ages six months and up,” said Wellness

Director, Mary Carroll. MVNA provided RN vaccinator support staff for 17 mass

immunization H1N1 clinics in a six-week period of time. “In collaborating with the

four county Public Health Departments (Anoka, Dakota, Hennepin, Rice), including

the Minneapolis Department of Health and Family Services, we were able to focus

on children, their families and the flu. Nearly 32,600 people were vaccinated in

these joint efforts,” Carroll stated.

MVNA also held their annual seasonal flu clinics, administering over 140,000

vaccinations at 1,700 (+) clinics including the Minnesota State Fair, grocery stores,

schools, churches and senior housing campuses.

Many local businesses turn to MVNA for assistance in scheduling and hosting

on-site clinics for their employees. For the past 12 years, Emerson Process

Management/Rosemount Inc. has hosted annual MVNA flu shot clinics at its Eden

Prairie and Chanhassen locations.

“Our employees greatly appreciate having nurses on site to get their annual flu

shot. They’re able to take ten minutes out of their day, instead of having to leave

work to go to a doctor’s office,” said Allyson Weber, occupational health manager.

“Employees want to stay healthy, not pass the flu on to co-workers (or their

families) and not miss work.”

MVNA has become a trusted partner each year. “We’ve continued to work with MVNA

because they are very responsive, well organized and dependable,” Weber said.

2009 Immunization and Wellness Service Facts

Health Service Provided Individuals Served

Influenza Vaccinations ........................................................................................173,827

Seasonal ...........................................................................................................140,230

H1N1 ...................................................................................................................32,597

Diabetic Screenings

(includes MN State Fair, Health Fair 11 Partnership) ..........................................6,498

Cholesterol ...............................................................................................................2,975

Blood Pressure/Diabetes ........................................................................................1,642

Blood Pressure Checks ...............................................................................................266

Pneumonia Vaccinations ...........................................................................................763

To consider scheduling a Wellness or Immunization Clinic, contact MVNA at

612-617-4512 or register online at www.mvna.org.

CPR/AED and First Aid classes available. MVNA will come to your worksite. Call Cheryl at 612-331-5342 or register

online at www.mvna.org (click on classes).

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2009GenerousDonors

3M - Plant Engineering3M - World Class IT Solutions, Services & Support IT Operations 3M Center 3M, ADS Global Supply ChainAbbott Northwestern HospitalAbicht-Swensen, LisaAccountempsACSAdath Jeshurun Synagogue Preschool, Gan ShelanuAddington, LouiseAdvance Consulting, Inc In Honor of Robbie Davis and

Greta GoldadeAero Systems EngineeringAgar, RuthAhler, MaryAinslie, Michael and Kathryn In Honor of Jack DavisAlbert, SusanAlcorn, NancyAllina Hospital Alpaugh, SusanAlpert, SusanAltobelli, KaraAltrusa International Club of St PaulAlvarado, TriciaAmerican AgencyAmplatz, CarolineAnderson, JaneAnderson, KarmenAnderson, Lois Anderson, RuthAnderson, SusanAndis, GlennAndrea Franca StudioAnduser, BeverlyAnonymous DonorsArmstrong, HeatherAssociated BankBackstrom, CarolBaer, KathyBaer, Kathy and FriendsBaines, BarryBalik, BarbaraBaltes, KenBarduson, GloryBarnes, CynthiaBauer FamilyBauer, NancyBayard, JeannineBecton, Deckinson & CompanyBelgum, JaneBell, StefniBelzer, MichaelBelzer, Michael In Honor of Jack DavisBence, KennethBendtsen, ElizabethBenefit ExtrasBenson, BeverleyBenson, CatherineBergh, NonaBergquist-O'Brien, AliceBernard, JackieBernier, TylerBesse, BarbaraBianchi, Stephen and Mary Bilka, PaulBirch Bark BooksBird, BethBirkholz, JoAnn and BarryBirthday Buddies

Bjelland, IdelleBlade, JeffreyBlade, Mary AnnBlade, Richard and Mary AnnBleedorn, Steve and LindaBlood, AnnieBlue Cross Blue Shield of MinnesotaBode Johnson, HelgaBogatzki, WayneBoies, JanBonin, Rachael and FamilyBoston Scientific CorporationBoulay, Heutmaker, Zibell & Company In Memory of Fred ChuteBowler, PatriciaBowler, Patty and FamilyBoyd, DawnetteBPWBrandt, KathrynBrekken, ShirleyBrennan, PattyBrennan-Tennant FamilyBrisson, Paula, Alyssa and ClintBrodd, JesseBroderick, Frank and MaryBrodin, CarollBroman, Ronald and MaryBrooks, BeckyBrown, LisaBruen, JeanineBue, Wesley and DeniseBundles of LoveBurandt, BarbaraBurke, KathleenBurnham, KathyBurns, Geraldine In Memory of Mary MarschalkBusch, RobertButtke, DarciCampbell, JoanCandelario, Fe'Cargill Salt DivisionCarlson Jr, RobertCarlson, Anne and GregCarlson, DonnaCarlson, Lariza and FamilyCarlson, MyrtCaselius, PamCasey, SusanCASH, Energy Assistance Program 952Caspers, JillCentrella, NinaChandler, WilliamChowen, SuzanneChrist Lutheran ChurchChristensen, Jean and FamilyChurch of St Frances CabriniChurch of St Joan of ArcChute, DavidChute, EdmundChute, Fred JrClifford, PamClub Caterers AssociationCoan, EugeneCoffey, EllenCollin, TimComfort KeepersCommunity Shares of MinnesotaCote, JesseCottrell, AndreaCountry FinancialCrafton, Cathy

Crary, GretchenCreative Healthcare ManagementCrottier, KadeeCrump, MarthaCullen, PatriciaCunningham, ValerieCurtis, KathyCustard, PeggyCzarnowski, ChristianaCzycalla, JasonDahl, Diane In Honor of Jack DavisDahl, SherreeDahlberg, Mary Jo and MicDaire, ChristieDale, MarkDalen, GeraldineDaline, Dave and KatherineDalluge, Robert In Memory of Al PalmerDau, NicholasDavis, ThomasDayton, JudsonDean's FoodsDebner, KristinDebner, LindaDeep Portage QuiltersDelaney, ConnieDelta Dental of MinnesotaDennis, PhilDewey, LoriDiebold, TerryDiemart, CarolDienger, CraigDirks, Steve and DebraDisch, JoanneDittmer, KathyDitzler, John and JulieDiversified Investment AdvisorsDo-Good.bizDooher, SueDooher, Susan and James In Memory of Al PalmerDoth, DavidDoyle, JenniferDressler, ConnieDristeem CorporationDuffie, JackieDufner, John and SaraDuPlessis Erickson, CeceliaDuus, Leif and SineEarl, ChristopherEarley, JimEcklund, KentEden Prairie Sewing GuildEgerdal, JaneEhler-Lejcher, KatherynEhlinger, EdwardEhlinger, Edward and Sally In Honor of Jack DavisEide BaillyElwood, DeeEmerald Quality ServicesEmerson Process Mgmt (Rosemount, Northern Trust)Employers Association IncEnchanted Dreams Lampwork Beads & JewelryEndres, BarbEndres, Barb In Honor of Mary Ann BladeEng-Bue, DeniseEngel, StephenEnos, Rebecca

EnventisErickson, PeggyErickson, Peter and DeceliaEskedahl, SueEstrin, David and Linda In Honor of Jack DavisEverist, MargaretExcelsior Chapter-Order of the Eastern StarFabano, Vic & Pamela In Memory of Al PalmerFabian, BarbaraFagerness, AllisonFarrell, JohnFaulk, MichaelFaville, KathrynFedderly, MicheleFedExFeidt, JoeFeldman, BernadineFelix, GaleFerguson, CarolFinancial ConceptsFinzen, Bruce In Memory of John O'KeefeFirst Children's FinanceFirst Unitarian SocietyFisher, EileenFlaten, CarolFleigal, Robert and Stickles, CeeseFlicker, Le EttaFlynn, BrianFong Sit, TeresaForstrom, SueFournier, DeannaFrank, Paul and RosaFranz, ShellyFranzen, Carol AnnFrederickson, Wayne and Lori In Memory of Al PalmerFreier, SharonFrey, Katherine and Cartwright, DavidFrey, Michael and KarenFrost, Thomas and LeslieFuerste, EmilyFulton, RobertFundingsland, JudyGannett FoundationGarberick, PeggyGehlhaart, ClaudiaGeneral Mills, Gcom DivisionGermanson, MichelleGibeau, Greg In Memory of Fred ChuteGifts for SeniorsGillen Kotok, SusanGirl Scout Troup 11676Gohdes, AmyGolden Valley RehabGomez, IsabelGontarek, KathrynGoodhue, AmyGrand Casino HinckleyGrant, DeenaGrant, MargaretGrazzini, PatriciaGreenfield, LeeGreil, JuliaGriebler, Doris In Memory of Mary MarschalkGross, JeanGrunewald, RobGschlecht, Donald and LoisGustafson, Mary

Haas, Don and Wendy Hacker, EllenHadtrath, ChristineHaff, Guy and MarjorieHagen, BonnieHagen, JeffreyHagen, LisaHaglend, StephanieHalcon, LindaHall, KristineHall, WilliamHalleen, ToniHalleland, Lewis, Nilan and JohnsonHallin, GayleHallock, DianeHalperin, JamieHammond, CynthiaHandler, PriscillaHanson, LaurieHappe, MichaelHartmark, MartinaHatlestad, RobinHatmaker, RoseHaverkamp, AnnHayes, JudyHCMC, Executive Leadership TeamHCMC, Hennepin County Medical CenterHCMC, Nursing Director Group Health Fair 11Health FitnessHealthPartnersHeck, AnneHeckathorne, Tom and JeneaneHeitlinger-Francos FamilyHennepin Avenue United Methodist Church, Knotty Quilters Hennepin Faculty Associates In Honor of Jack DavisHennes, MyraHenrichs, SuziHerman Spiller FamilyHerman, W RandolphHFA, Hennepin Faculty AssociatesHickory TechHicks, KendallHill, TwanyaHines, JohnHite, NancyHobbie, CynthiaHoerr, TomHogan, Dr. Margie and FamilyHolland, GenaHolthus, Shirley In Memory of Al PalmerHopkins, Dennis and Kathi In Memory of Al PalmerHoskins, CarolHospice PharmaciaHostert, JoanneHottinger, DavidHoward, SallyHuddle, SteveHunwardsen, KimHutchinson TechnologyHutchinson, DavidImdieke, GeriImme, DawnInterlachen Country ClubIWCO DirectJ & H Used Furniture and AntiquesJacobs, DonaldJacobwith, LoriJay, Jeanne

Jensen, CharlotteJessen, KristineJohnson, AmyJohnson, BarbaraJohnson, KayJohnson, NeilJohnson, SandyJohnson, TomJohnston, Sheila In Memory of John O'KeefeJones, Jeffrey and Ochse, RuthJones, PaulaJoseph-Di Caprio, JuliaJosten, LaVohnJustus, KathyKaiser, DavidKaitala, FranKamstra, DennisKania, DeniseKarbo, KarenKeedy, JoKeegan, MelissaKelen, MiriamKelly, Julia Ann and FriendsKelly, PatriciaKemp, DianeKerzner, LarryKettler, Paul and Nancy In Honor of Jack DavisKildow, RuthKimball, LaurieKintzi, AudreyKnott Johnson, AstridKohel, MarvinKopcak, MichaelKovar, JohnKraft, CherylKrichbaum, KathieKronholm, John and JanKrutchet, JannaKryzaniak, Larry and LindaKulevsky, KrisKurvers, MaryKuznia, SamanthaLaDow, AnneLadwig, MarkLakeville Senior CitizensLamp, KathrynLanigan, CherylLarsen DesignLarsen, Jo and DaveLarsen, KevinLarson, BeverlyLasoff, SusanLaw Offices of Shannon FitzpatrickLeadholm RuthLehrman, Brad and KareeLehrman, Flom & Co PLLPLehrman, Robert and JulieLehrman, SharonLenahan, JamesLeonard, Street, and DeinardLia-Hoagberg, BettyLichtig, MichelleLidstad, Richard and Margaret In Memory of Mary MarschalkLila, SharonLilja Inc.Lilja, MaryLilla, SharonLillies ClubLilly, Kip and Bayard, JeannineLindquist and VennumLjung, Bryan

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ThankYou!

Lokhorst, RobertLonglet, Donald and MargaretLouder, LoriLover, Janna NetlandLubbesmeyer, JillLund, BobLundeen, KatieLundell, SueLutheran Church of the MasterMacDonald, CynthiaMacDonald, EllenMachmeier, AndreaMacLennan, DianeMacMillan, GenevaMadson, Scott and AndreaMadson, SherryMaetzold, Dennis and LindaMahowald, Mark and MarenMaki, Doreen In Memory of Fred ChuteManderfield, Jeff and SaraManthey, MarieMark and Jackie Nolan Fund of St Paul FoundationMarks, Florence and GeorgeMarr, JanetMarshall, James and Linda In Memory of Al PalmerMartin, Christopher and SheilaMartin, Dawn In Honor of Finger, Fletcher, and

Martin FamiliesMartin, Holly and FamilyMartin, Robert and SandraMash, LindaMasterson, JillMathe, Phyllis and Loth, Michele In Memory of Mary MarschalkMay, JenniferMcBean, JeanMcBroom, MikeMcCabe, MathewMcCarty, JulieMcCully, AnnMcCusker, MarthaMcCusker-Shuman Family McGinnis, Scott and BethMcGladrey & PullenMcGrane, JillMcGuinn, FrankMcGuire, CatherineMcKesson Foundation, Golden ValleyMcKiernan, LiadanMcMorran, NancyMedicaMedica FoundationMedica Skyway Senior CenterMedical Arts PressMedImmuneMedline IndustriesMedtronicMedtronic FoundationMerrill Lynch Mesmer, Keith and MyrtMeyer, James and Karen In Honor of Jack DavisMeyer, SherryMeyers, RobertaMHP, Metropolitan Health PlanMiddendorf, SandraMiddlemiss, ChristienMiddleton, GenevaMiksnes, JohnMiles, Carla

Milinkovich, LindaMiller, Alex and DorisMiller, AliceMiller, NancyMiller, TerryMindrum, Gerald and FridaMinikahda ClubMinneapolis Professional EmployeesMinnesota Board of NursingMinnesota Community Foundation, Monroe, Charlotte and

Barbara ShineMinnesota Medical FoundationMinnesota Medical Joint Services OrganizationMintahoe Hospitality GroupMitchell III, MancelMoen, CherylMoksnes, JohnMollner, SusanMontgomery, BeverlyMoore, KathyMotivation CorporationMuehlbauer, MaryMurphy, PatMurphy, RobertMurray, Anne and Edmonson, George In Honor of Jack DavisMurray, RonMusicant, GretchenMVNA Corporate Health TeamMyrvik, AmyNash Finch CoNash Finch Company-Internal Audit DeptNation, Micheal and Sauers, JanetNelson, CrisNelson, DawnNelson, JananneNetwork for GoodNeumiller, KathyNew Hope Women of TodayNewman, RichardNiemiec, Joan and DickNiska, DanielleNiska, JanetNiska, PatriciaNolan, Mark and JackieNordby, AlanNorman, RoselynNortheast State BankNovartisNow MedicalNyberg, LuanneNygren, JonathanNyros, ElizabethOak Haven Church QuiltersOberreit, FranOliver, EdwardOllila, Eugene and Julie In Honor of Jack DavisOlsen, Kris and DaraOlson, AmandaOlson, Carolyn and LenOlson, JaneOlson, KimberlyO'Malley, KarenOngalo, JaneOptumHealthOrina, CharlesOsborn, RonaldOtis, ToddPalmer, DeloresPalmer, Laura

Palmer, Laura In Memory of Al PalmerPalmer, Rose and Schmidt, Roberta In Memory of Al PalmerPalmer, Steve and Valerie In Memory of Al PalmerPAR ConsultingParta Gossman, AbbyPasch, Donald and BeckyPaul, JonPaurus, Jean and JeffreyPederson, AndreaPeitso, MargaretPerrine, Fahey, KozarPestel, Mary and TedPeters, JeanPeterson, EricaPeterson, MaryPetty, Michael and James, MichellePfaff, PaulaPfeiffer, JoannePhilips LifelinePiotrowski, BarbPlant, Mary In Memory of Fred ChutePohlad Family FoundationPorter, KellyPottebaum, ToddPowell, SarahPreferred One - Medical Management Dept.Prescription SolutionsPrice, Fredrick and BeverlyPrime Therapeutics LLC - Pharmacy Network MgmtPrinsen, Mary JoPrint Media/Par ConsultingProchaska, MaryQBFRabbers, JanRadke, MargaretRamsey Badre & Associates, Inc.Randolph, Mary and GeraldRangel, BarbaraRasmussen, PeggyRatliff, AdrienneRBC Dain RauscherRBC FoundationReal, KevinReddy, SravanthiRedy, JyothsnaRegency HospitalRegister, JackieReiver, ChristineRekow, KathleenRessler, Rickie and JohnRex, KarenRichards, Elizabeth and Pierce, ElizabethRidgepoint KnittersRisinger, Robert and FernRivard, PhyllisRivkin, DanielRobertson, PatriciaRockenstein, JoeyRoeder, RichardRohde, Sharon and James In Honor of Jack DavisRolnick, ArtRonningen, AndrewRose, Virgil and DianeRosemount Inc, IT DepartmentRosten, ChloeRunyon, Chris

Rusin, MaryRyan, BeverlyRyan, SallyRyti, CarlaSaari, PatriciaSabathaniSaint Therese HomeSalmen, JuliaSanford Weiner FamilySchadow, SueSchaefer, LindaSchaid, PamSchatz, RScheurich, CaroleSchillinger, Shannon and Girl ScoutsSchipper, DoralineSchlesinger, PeterSchmidt, Judy In Honor of Jack DavisSchmidt, Lonna JeanSchmidt, Richard and JudithSchmidt, ShirleySchoenwetter, William and Barbara In Honor of Jack DavisSchrempp, JeffSchroeder, ClintonSchroeder, TheresaSchultz, DeniseSchulz, Warren and KimSchulze, RichardSchwartz, Burton and Sharon In Honor of Jack DavisScoggin, SallySeal, Ulysses and CathySeck, KatieSelinger, LoraSergeant, SusanSetterholm, BarbaraSharpe, WendyShaw, LiYuShelton, SharleneShepherd of the Valley Lutheran ChurchSherman, RobynSimmons, WesleySimon-Holt, MarshaSimonson, DawnSIT Investment Associates FoundationSjodin, KathySjoquist, Keith and NancySlanga, Marjorie In Memory of Al PalmerSmeby, Michelle and FamilySmiley, Richard and Josten, LaVohnSmith Krueger, SherrySmith, Carol AnnSmith, JamesSmith, JeanSmith, Leslie In Memory of Fred ChuteSmith, RobSmiths MedicalSmyth, KristineSnavely, AngieSnow, PeterSnyder, Mary BethSommers, Susan and JohnSouthwest Sewing GuildSparrow, EphraimSparrow, John and ValerieSpenny, Edward and Gladys In Honor of Jack DavisSpicola, Brigid and FamilySpielmann, Rosemary

Spillane, JohnSPIRE Federal Credit Union In Memory of Mary MarschalkSt Barnabas Lutheran ChurchSt Frances Cabrini Catholic ChurchSt Germain, Peggy and LouSt Louis Park Women's Club KnittersSt Mary of the Lake - Respect Life CommitteeSt Therese HomeState Fund Mutual InsuranceStein, LindaStennes, KayeStephansen, JohnSterner, SteveStoddart, CarolStolpe, LauraStrom, JenniferStupka, Robert and DiSunquist, JoanneSuperValu IncSupervalu PharmacySusser, Erin and JoshSwanson, CraigSysco Minnesota IncTambornino, MaryTambornino, Mary In Memory of Fred ChuteTarget CorporationTarget Marketing, CreativityTarget Marketing, Health and BeautyTarget, Creative DepartmentTarget, Merchandise Presentation DepartmentTedford, Thomas In Honor of Jack DavisTerry, Carol and JackThe Clorox CompanyThe Travel ConcernThoman, Rebecca and Tedford, ThomasThompson, GloriaThompson, JanelThompson, JanetThomson ReutersThorn, GaryThornley, Phyllis and StewartThul, LindsayTierney, JudithTierney, MarthaTierney, PeckTierney, Robert and PeckTLC ToysTollefson, CherylTOPPSTrapp, CandiceTucker, JenniferTurgeon, JackieTwin Cities Senior Housing GuideU.S. Bank Home Mortgage - Post Closing Dept UCareUltra LinguaUngar, Frank and ShirleyUnited Health Group CampaignUniversal Hospital ServicesUniversity of Minnesota Community SharesUsem, RonVagnon, GeraldVan Ningen, LisaVan Norden, JesseVan Winkle, SarahVanDellen, Dani

Vanek, RomelleVelders, ScottVictora, Nancy & FamilyVijayakar, Sameer and AnjaliViken, BeverlyVNAA, Visiting Nurse Association of AmericaVolk, Ruth and FamilyW.C. Rasmussen-Northeast Bank FoundationWaarvik, DianeWalden UniversityWalker, PatriciaWaller, JamiWal-Mart Stores #1952Wampler, JanellWanvig, Thomas and NancyWard, NancyWassmer, FrankWatland, JeanWeinstein, CharlesWejcman, LindaWelliver, SueWells FargoWells Fargo Home MortgageWells Fargo InsuranceWendorf, HelenWerner-Azarski, Nancy and JamesWest Area QuiltersWest Metro Medical FoundationWest Metro Medical SocietyWilde, KathyWilliams, Jim and JudeWilliams, NancyWindschitl, JodiWolf, AnneWoman's Club of Minneapolis, Needlework GuildWomen of the West QuiltersWong, CyndiWoodbridge, John In Memory of T.J.E. WoodbridgeWOW, Women of the WoodsWurm, Paul and ShellyYoung, AndreaZelle, Hofmann, Voelbel, Mason and GetteZimmer, DebraZonta Club of St PaulZuidema, SueZylla, Emily

Thank you to our individual and corporate donors, foundations, grants, city and county partners, the Greater Twin Cities United Way, and to our very special volunteers that help to make this work possible!

Please accept our apologies if we inadvertently missed listing anyone, or incorrectly spelled your name. Please let us know, by calling Laura Palmer at 612-617-4667.

LetterfromCEO/LetterfromBoardChair

10

Dear Friends of Hospice of the Twin Cities:

Over the past 17 years, it has truly been an honor and a pleasure to be a part of the growth and ongoing development of Hospice of the Twin Cities. I have witnessed significant change in the hospice profession, but perhaps none as significant as the changes that occurred in 2009.

For the first time since the Medicare Hospice Benefit was initiated in 1984, the Federal Conditions of Participation governing hospice providers changed. Hospice of the Twin Cities re-examined operations to meet more stringent guidelines for data collection, quality improvement, and care and service delivery. Stimulated by the challenge of improvement, our prudent planning, focused leadership, and inspired care giving provided the platform for achieving positive change and further fueled our pursuit of assuring the provision of comprehensive, life-affirming hospice care in our community.

Ending my 17-year tenure as the CEO of Hospice of the Twin Cities was another significant change. In July, I accepted the opportunity to expand my areas of responsibility to be inclusive of Hospice, Home Care, Palliative Care and new business development with the Minnesota Visiting Nurse Agency - the Hospice of the Twin Cities parent organization. While allowing me to continue to pursue my passion for excellent care and service delivery in homecare and end-of-life care, this new role provides numerous opportunities to explore how we can better serve our community-at-large.

As we move forward into 2010, we want to thank every officer, employee, and volunteer who diligently strives to deliver excellent customer service as a routine course of care. These individuals represent the force that drives our Hospice program’s ongoing success. Likewise we consider ourselves fortunate to have supporters and partners like you who believe in Hospice of the Twin Cities and its commitment to compassionate care at the end of life.

Sincerely,

Lisa Abicht-Swensen, M.H.A.

Dear Hospice Friends and Families:

On behalf of the Board of Directors and the dedicated employees and volunteers of Hospice of the Twin Cities, I would like to thank you for your support of, and partnership with, Hospice of the Twin Cities throughout the past year.

Hospice of the Twin Cities strives to enhance quality of life for individuals and their family members living with advanced terminal illness by continuing to explore creative and innovative approaches to bringing comfort and peace to the last months and days of life. The development and implementation of exotic pet therapy and our new Holiday Lights and Limos programs combined with focused attention to excellent clinical, psychosocial and spiritual and bereavement care enables us to flourish in our pursuit of excellence in end-of-life care.

Through the support of our health care partners, financial contributors and our dedicated staff and volunteers, Hospice of the Twin Cities provided care to over 800 patients and their families. Our grief support services reached many more. As we look to the future, I am confident that the legacy of patient-centered care will continue.

As Hospice of the Twin Cities grows to meet the needs of those in our communities who are facing life-limiting illness, we are deeply grateful for your support. We look forward to a bright future continuing to add quality of life to each day.

Sincerely,

Michael Belzer, MD Chair, Board of Directors

Linda Lou, Inc.St. Stephens Church VolunteersStar Limousine Services Total Luxury Limousine ServiceTrader Joe’s Valley Limo & Coach, Inc.

Coffee MillDoerffler, Joyce and Harlan, from Transit TeamGlidden LimousineHallock Family, Family of Anita HallockHallock, DianeHospice of the Twin Cities Needlework VolunteersIBEW Holiday Lights in the ParkKirk Limousine

All Day & Night Limousine ServiceAllianz Life Ins, Co.Allianz VolunteersAsset CommunicationsCadillac Chauffeur ServiceCamarata Brass EnsembleCarey Limousines City View Limousines

ThankYou2009HolidayLightsandLimosSponsors!

ThankYou2009HolidayLightsandLimosSponsors!

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OurMissionHospice of the Twin Cities’ mission is to enhance the quality of the lives of our patients and their families by providing

respectful care based on maintaining dignity, alleviating physical, psychosocial and spiritual suffering, advocating for

fundamental rights and affirming the sacred value of life.

CoreValuesDignity...Valuing the quality of life and acknowledging the importance of honesty in all issues.

Affirmation...Acknowledging meaning in each patient’s life and manifesting beauty in the transition from this life to the next.

Advocacy...Promoting patient and family decision-making through education and the pursuit of compassionate care.

Alleviation of Suffering...Striving to ease the physical, emotional, and spiritual pain of the patient and their family.

Awards• Care Providers of Minnesota 2008 Member of the Year – Lisa Abicht-Swensen

• Care Providers of Minnesota 2007 Chairperson’s Award – Lisa Abicht-Swensen

• Rochester Women’s Magazine – Extraordinary Business Woman of 2008 – Pam Schaid

HospiceoftheTwinCitiesBoardandCommitteeMembers2009-10 Board of Directors

Dr. Michael Belzer, ChairDianne BartelsMary Ann BladeSally HowardKim KingMary KurversJeanette Taylor Jones

Professional Advisory Committee

Barry Baines, MDDianne Bartels, RN, MA, Ph.D.Norma Brendle, LNHABecky Brooks, RNRandy Hermann, MSW, LICSW, MPHIL, ABDBarb Hylle, RN, DONKaren Jennings, RN, LNHAMarty McCusker, MDKathleen Ogle, MDBeverly Ryan, LCSWHanna Smith

Accentuating the Positive

“What are you in the mood for today, Rose*?” asks Rachel* with a smile.

Every time Rachel, a music therapist from Hospice of the Twin Cities, visits Rose for her weekly music therapy session, she starts with the same question.

“I like “Accentuate the Positive.” I’d like to hear that today,” Rose replies.

Rachel raises her golden guitar to her lap and strums as her bright, warm voice fills the dining room of Rose’s home. Rose, 89, smiles as her eyebrows dance to the music. The song she selects today seems more like an affirmation than a musical preference.

“All the words to that song, I live life like that,” she says.

Rose suffers from congestive heart failure and requires oxygen around the clock. Despite her heart condition and severely impaired vision and hearing, she is able to live independently thanks to hospice care workers like Rachel.

“My family wanted me to move to an apartment, but I am happy here,” explains Rose, who lives with her two cats. “But with them taking care of me, and the visits from Hospice, I feel like I can manage to stay.”

Rose’s latest project: write a song with Rachel for her great-grandchild, called “Great Grandma Rose.”

“It’s a joy helping Rose write this song and share her love of music,” says Rachel. “I know it is something she treasures that she wants to give to her family.”

Adds Rose, “I can’t say enough about Rachel! She’s like an encyclopedia of music, and I love her visits.”

*Names have been changed to preserve client and caregiver confidentiality.

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Lights and Limos Brings Holiday Cheer

When Karen* became terminally ill with lung cancer with brain metastases and entered hospice care in November 2009, her daughter Nina* wanted to do something special for her.

“Mom was inside all the time,” explained Nina. “Our Hospice of the Twin Cities social worker knew Mom loved holiday lights and suggested that the Lights and Limos program would bring Mom some holiday cheer.”

Lights and Limos offers hospice patients and their families holiday lights tours in limousines donated by local companies, with additional support from businesses and volunteers.

With Nina and her granddaughter along for the ride, Karen was given a blanket handmade by volunteers to keep her warm as they toured holiday lights displays.

Though Karen passed away in May, Nina looks back on the experience fondly.

“Mom treasured her limo ride,” said Nina. “We look at the pictures from that night all the time.”

Friends for Life

“Oh, isn’t he beautiful!” coos Betty,* gazing at the African Gray parrot that Britney* has just brought to her bedside. The parrot barks, meows and sings as he bops around. Betty giggles.

Through Hospice of the Twin Cities exotic pet therapy program, pet therapist Britney has visited Betty with several unique creatures, including a hedgehog and a chinchilla. On her next visit, Betty is hoping for the python.

Betty’s love affair with animals goes back to her childhood when she kept company with raccoons, gophers and any other animal she could find. She even befriended a mountain lion named Tang who would follow her and purr like a house cat.

Now Betty is in hospice care, confined to a hospital bed. But the animals can still visit her.

“Animals were my constant companions,” says Betty. “They’d talk to me and I’d talk to them.”

*Names have been changed to preserve client and caregiver confidentiality.

StoriesfromtheHeart...

HospiceCare LightsandLimos/PetTherapy

Hospice Clients Served in 2009

Hospice Care 2005.................................7132006.................................7072007.................................6912008.................................7232009.................................789

Number of Visits by Discipline: Nursing ........................... 17,284

Social Work ...................... 3,148

HHA/HMKR .................... 12,769

Spiritual Care ................... 2,471

Music Therapy .................. 2,756

Pet Therapy ......................... 534

Total ..........................38,962

13

2009GenerousDonors

Abrahams, PhyllisIn Memory of John Hassler

Access Financial Services, Inc.In Memory of Darrell Granger

Ackerman, MichaelIn Memory of Joseph Brashear

Ahlman, RobinAhmann, John

In Memory of John HasslerAlexandra, Cullen

In Memory of Muriel ShackleAll Day & Night Limousine ServiceAllianz Life Ins., Co.Allianz VolunteersAmerican Lung Assoc. - Upper

MidwestIn Honor of Pam Goodman

American Structural Metals, Inc.In Memory of Darrell Granger

Ameriprise FinancialAndersen, Marian

In Memory of Gerald RuonaAnderson, Betty

In Memory of Wesley RobertsonAnderson, Hobart

In Memory of Marilyn PetersonAnderson, James

In Memory of Barbara AndersonAnderson, Richard

In Memory of John HasslerAnderson, Valerie

In Memory of Patricia McDonaldArndt, Nathan

In Memory of Donald DickeyAsset Communications, Inc.

In Memory of Myrtle McBride At Home Solutions, LLC

In Honor of Linda DebnerAugustana Home of Minneapolis

In Memory of Clarence PetersonAune, Elayne

In Memory of Norma KyhnAvery, Kenneth

In Memory of Muriel ShackleBaker, Donna

In Memory of Muriel ShackleBakken, Carol

In Memory of Wesley RobertsonBalego, Jeanne

In Memory of Wesley RobertsonBarott, Gary

In Memory of Darrell GrangerBartlett, John

In Memory of Evonne BartlettBartz, ShawnBenson, CherylBergseid, Marion

In Memory of Margaret HinrichsBergstrom, Desi

In Memory of Donald BergstromBergstrom, Dick

In Memory of Donald BergstromBergstrom, Jared

In Memory of Donald BergstromBergstrom, Jim

In Memory of Donald BergstromBias, James

In Memory of Gerald RuonaBier, Douglas

In Memory of Wesley RobertsonBina, Thomas

In Memory of Darrell GrangerBlake, Jon

In Memory of Mildred Blake

Boecker, RickIn Memory of Donald Bergstrom

Boland, JohnIn Memory of Gerald Ruona

Boland, PatriciaIn Memory of Gerald Ruona

Booth, RobertIn Memory of Wesley Robertson

Bradley, MaryIn Memory of Thelma Schroeder

Brashear, JamesIn Memory of Joseph Brashear

Bremer, AliceIn Memory of Gerald Ruona

Brieger, JimIn Memory of William Gutz

Brooks, RichardIn Memory of Henry Kampa

Brown, MarionIn Memory of Joseph Brashear

Bryant, AliceIn Memory of Carolyn Knutson

Budzisz, DebraBurmeister, Gregory

In Memory of Darrell GrangerBurns, Maureen

In Memory of Carolyn KnutsonBuskey, Karen

In Memory of Gerald RuonaCadillac Chauffeur ServiceCahill, Kevin

In Memory of Wesley RobertsonCallies, Reg

In Memory of Thelma SchroederCamarata Brass EnsemblesCarey LimousinesCarlson, Arne

In Memory of Mary BlatzCarlson, Curtis

In Memory of Linnea PaulsonCarlson, Kenneth

In Memory of Carolyn KnutsonCarlson, Leroy

In Memory of Muriel ShackleCarlson, ShirleyCarpentier, Lennis

In Memory of Marilyn PetersonCaspari, BelindaChurchill, Monica

In Memory of Sharon McGlynnCierzan, Thomas

In Memory of John HasslerCity View LimousinesCoffee MillCommunity Shares of Minnesota

In Honor of Britt Hawkins, Monica Kane & Thomson Reuters

Connors, VirginiaIn Memory of Henry Kampa

Cook, DonaldIn Memory of Wesley Robertson

Cooke, RichardIn Memory of Carolyn Knutson

Corcoran, AlvinIn Memory of Carolyn Knutson

Corder, GaryIn Memory of Gerald Ruona

Cox, JeffIn Memory of Wanda Derosia

Coy, JoanIn Memory of Mary Blatz

Crever, ThomasIn Memory of Darrell Granger

Curtis, MaryIn Memory of Carolyn Knutson

Dahl, EllenIn Memory of Marilyn Dahl

Darland, WilliamIn Memory of David Freeman

Davich, CharlesIn Memory of Richard Kelly

Davison, RuthIn Memory of Mary Blatz

Deeming, PaulIn Memory of Lue DeemIng

DesRochers, DarrelIn Memory of Leni Wiebe

Desrosier, BryanIn Memory of Sharon McGlynn

Detviler, MichaelIn Memory of Wesley Robertson

Deyoung, RalphIn Memory of Wesley Robertson

Dixon, LaureenIn Memory of Richard Kelly

Document Access SystemsIn Honor of Mayo Clinic

Dodd, JamesIn Memory of Viola Seastrand

Dodge, AltaIn Memory of Donald Bergstrom

Dodge, HomerIn Memory of Donald Bergstrom

Doerffler, Joyce and Harlan, from Transit Team

Dolejsi, PatriciaIn Memory of Richard Nymoen

Donnelly, DennisIn Memory of Donald Bergstrom

Donovan, SusanIn Memory of James Wilford

Doyle, JeanIn Memory of Linnea Paulson

Duchene, S.In Memory of Richard Kelly

Dunbar, CarolIn Memory of Wesley Robertson

Duwenhoegger, JimIn Memory of Joseph Brashear

Eckert, RichardIn Memory of Wesley Robertson

Economon, SallyIn Memory of Marilyn Peterson

Edwardsen, LindaIn Memory of Marilyn Peterson

Ehresmann, KathrynIn Memory of Eugene Koelfgen

Eischens, KarlaEmmel, Eleanor

In Memory of Carolyn KnutsonEngstrom, Richard

In Memory of Wesley RobertsonEpstein, RuthErickson, Betty

In Memory of Robert MoeEvans, Lawrence

In Memory of Gerald RuonaEvens, Ron

In Memory of Deborah EvansFaber, Paula

In Memory of Andrea McCurdyFischbach, Robert

In Memory of Joseph BrashearFolsom, Kathleen

In Memory of John NelsonForsyth, Douglas

In Memory of Marilyn Peterson

Foster, LarryFranson, LaVerne

In Memory of Joseph BrashearFranson, Rod

In Memory of Joseph BrashearFreddie Mac Foundation

In Memory of Anita HallockFriedman, SaraGatzke, Hazell

In Memory of Mildred BlakeGebeck Jr, Lawrence

In Memory of Muriel ShackleGeiwitz, Alan

In Memory of Mary BlatzGersdorf, Patricia

In Memory of Wesley RobertsonGiles, Michele

In Memory of Walter NelsonGilyard, Burl

In Memory of Richard KellyGingras, Frances

In Memory of Marilyn PetersonGiovannetti, Richard

In Memory of Henry KampaGleason, William

In Memory of Mary BlatzGlidden LimousineGoetz, Mary

In Memory of Joseph BrashearGoldman Cherwitz, LindaGraham, Virginia

In Memory of Gerald RuonaGranger & Granger, LLP

In Memory of Darrell GrangerGranger, Marlene

In Memory of Darrell GrangerGraunke, MicheleGreiner, Wolfgang

In Memory of Henry KampaGrier, John

In Memory of Gerald RuonaGriffin, Carson

In Memory of Wesley RobertsonGriffiths, Darleene

In Memory of Carolyn KnutsonGudim, Marlys

In Memory of Joseph BrashearHacker, BarbaraHaedtke, Annette

In Memory of Theresa Tracy Hageness, Stanley

In Memory of Joseph BrashearHagstrom, JaneHahn, Betty JeanHallock, Diane

In Memory of Anita Hallock Hallock Family

In Memory of Anita HallockHallock, JoanHamilton, Maralee

In Memory of Ronald HamiltonHanley, Kathleen

In Memory of Mary BlatzHansen, Mark

In Memory of Wesley RobertsonHanson, Richard A.

In Memory of Darrell GrangerHanzlik, Robert

In Memory of Muriel ShackleHarms III, Fred

In Memory of Wesley RobertsonHarrington, J.B.

In Memory of Carolyn Knutson

Harrington, KevinIn Memory of Henry Kampa

Hartung, RobertIn Memory of Gerald Ruona

Hasledalen, GregIn Memory of Wesley Robertson

Hassler, WandaIn Memory of John Hassler

Haugen, JeffIn Memory of Joseph Brashear

Hauth, RonaldIn Memory of Richard Kelly

Hebert, RonaldIn Memory of Wesley Robertson

Held, LeoIn Memory of Eugene Koelfgen

Henneberger, JohnIn Memory of Wesley Robertson

Herber, PeterIn Memory of Eugene Koelfgen

Herbert, DorothyIn Memory of Eugene Koelfgen

Herington, RonaldIn Memory of Gerald Ruona

Hey, JamesIn Memory of Mary Reisdorph

Hilgendorf, GregIn Memory of Donald Dickey

Hilgendorf, HelenIn Memory of Donald Dickey

Hilgendorf, JimIn Memory of Donald Dickey

Hoeger, GordonIn Memory of Keith Wentzel

Hoiland, RichardIn Memory of Darrell Granger

Holck, SherolHolmgren, Jr., Arthur

In Memory of Marilyn PetersonHopson, Norma

In Memory of Vernon HopsonHorton, Delores

In Memory of Muriel ShackleHospice of the Twin Cities

Needlework VolunteersHoyny, Jr., John

In Memory of Wesley RobertsonHughes, Ken

In Memory of Mary ReisdorphHugo Lions Club Inc.

In Memory of Darrell GrangerHulberg, Dorothy

In Memory of Joseph BrashearHulberg, Edgar

In Memory of Joseph BrashearIBEW Holiday Lights in the ParkImperial Tool Inc.

In Memory of Darrell GrangerJelen, Daniel

In Memory of Linnea PaulsonJohnson, Brian

In Memory of Henry KampaJohnson, Edith

In Memory of Carolyn KnutsonJohnson, Geraldine

In Memory of Mary BlatzJohnson, Jim

In Memory of Henry KampaJohnson, Karen

In Memory of Carolyn KnutsonJohnsrud, Thomas

In Memory of Patricia PriemJohnston, Marian

In Memory of Maurice Johnston

Johnston, PeggyIn Memory of Margaret Hinrichs

Jordan, BernardIn Memory of Eugene Koelfgen

Jorgensen, RandyIn Memory of Richard Kelly

Joyce, MaryIn Memory of Richard Kelly

Judd, NancyKaley, Charles

In Memory of Lester FittIng & Dale Rishmiller

Kane, MonicaKayzar, BrendaKellett, Carol

In Memory of Thelma SchroederKelly, Magdalen

In Memory of Richard KellyKenny, Thomas

In Memory of Wesley RobertsonKersteter, MargaretKirk LimousineKlika, W.

In Memory of Darrell GrangerKlotz, Pete

In Memory of Margaret Larson and Cora Klotz

Knoblauch, BeverlyIn Memory of David Knoblauch

Knutson, JamesIn Memory of Carolyn Knutson

Knutson, TerryIn Memory of Donald Bergstrom

Koch, SandraIn Memory of Darrell Granger

Kolve, JanetIn Memory of Carolyn Knutson

Koop, DorothyIn Memory of Sharon Brown

Kroll, MikeIn Memory of Donald Bergstrom

Kroll, RyanIn Memory of Donald Bergstrom

Krueger, Elaine R.In Memory of Darrell Granger

Krumm, BeverlyIn Memory of Darrell Granger

Kumma, JoyceKunz, Jack

In Memory of John HasslerKunz, Jr., John

In Memory of John HasslerL'Allier, Charlene

In Memory of Darrell GrangerLambert, Alan

In Memory of Wesley RobertsonLarson, Christine

In Memory of Muriel ShackleLaseter, Bonnie

In Memory of Donald BergstromLee, Ruth

In Memory of Carolyn KnutsonLee, Vicci Ann

In Memory of Wesley RobertsonLegvold, Robert

In Memory of Sharon McGlynnLemay, Bruce

In Memory of Darrell GrangerLewis, Bonita

In Memory of Clarence PetersonLinda Lou, Inc.Lippitt, Dennis

In Memory of Donald BergstromLomas, Bernadette

14

Lund, SarahIn Memory of Darrell Granger

Lundeen, KennethIn Memory of Henry Kampa

Lusk, JenniferIn Memory of Bernyce Demko

Lynch, VirginiaIn Memory of Darrell Granger

Malafa, DonaldIn Memory of Muriel Shackle

Maland, DonaldIn Memory of Carolyn Knutson

Malbari, CyrusIn Memory of Donald Bergstrom

Manzavrakos, JackIn Memory of Patricia McDonald

Marchese, MichaelIn Memory of Joseph Brashear

Marcil, WilliamIn Memory of Pat Madison

Marier, JamesIn Memory of Darrell Granger

Marier, StevenIn Memory of Darrell Granger

Marier, T.J.In Memory of Darrell Granger

Marier, VinceIn Memory of Darrell Granger

McCahey, MarkIn Memory of Darrell Granger

McCleary, WilliamIn Memory of Linnea Paulson

McCormick, ThomasIn Memory of Gerald Ruona

McCusker, MarthaIn Memory of Sharon Brown

McGinnis, BettyIn Memory of Clarence Peterson

McGoldrick, FrancisIn Memory of Carolyn Knutson

McKusick, Lori-JoIn Memory of Darrell Granger

McVay, JulieIn Memory of Mary Blatz

Medtronic, Inc.In Memory of Linnea Paulson

Meller, DorisIn Memory of Thelma Schroeder

Melloh, ChristinaIn Memory of Mary Blatz

Menick, A. CarolynMercury, Inc. dba Right At Home

In Honor of Linda DebnerMerritt, CarmenMickelburg, Sharon

In Memory of Edith SwordMikkola, Wayne

In Memory of Wesley RobertsonMiller, Kathleen

In Memory of Peter BookMiller, Lloyd

In Memory of Darrell GrangerMisica, Mary

In Memory of Joseph BrashearMissling, Darwin

In Memory of Henry KampaMoe, Richard

In Memory of Robert MoeMohring, Paul

In Memory of Wesley RobertsonMonahan, ThomasMontigne, Marsha

In Memory of Thelma Schroeder

Morrisette, RichardIn Memory of Gerald Ruona

Morton, EvangelineIn Memory of Clarence Peterson

Murnyak, DennisIn Memory of Meredith Murnyak

N. St. Paul-Maplewood-Oakdale Principal's Assoc.

In Memory of Joseph BrashearNadeau, Leon

In Memory of Darrell GrangerNelson, Jean

In Memory of Henry KampaNelson, Mary

In Memory of Wesley RobertsonNetwork for Good

In Memory of Elaine Olson & Josehine Nunberg

Nieder, ManfredIn Memory of Henry Kampa

Nistler, SylIn Memory of Darrell Granger

Nitti, MichaelIn Memory of Mary Blatz

Nitz, BarbaraIn Memory of Henry Kampa

Nolan, KeithIn Memory of Darrell Granger

Nordgren, PaulIn Memory of John Hassler

Nunberg, FrancisOcel, Jill

In Memory of Sharon BrownOlerud, Jane

In Memory of Richard KellyOlson, Donald

In Memory of John HasslerOlson, Keith

In Memory of Wesley RobertsonOlson, Lorraine

In Memory of Clarence PetersonOlson, Mavis

In Memory of Wilbur SwedlundOrganizational Concepts

InternationalIn Memory of Marilyn Peterson

Osier, DwaineIn Memory of Eugene Koelfgen

Paulson, LarryIn Memory of Linnea Paulson

Pearson, DaleIn Memory of Wesley Robertson

Peden Jr., MerleIn Memory of John Hassler

Pellizzer, TimothyIn Memory of Zillah Kuno

Peloquin, LynnIn Memory of Darrell Granger

Pesek, DeannaIn Memory of John Hassler

Petersen, RobertIn Memory of Mary Blatz

Peterson, AdaireIn Memory of Marilyn Peterson

Peterson, ElvieIn Memory of John Cranmer

Peterson, HarlanIn Memory of Henry Kampa

Peterson, RalphIn Memory of Carolyn Knutson

Peterson, ViolaIn Memory of Clarence Peterson

Pobuda, LawrenceIn Memory of Zillah Kuno

Ponath, DianeIn Memory of Darrell Granger

Pouliot, BeatricePrestrud, Mary Clare

In Memory of Gerald RuonaPrinciProell, Beverly

In Memory of Gerald RuonaRabenold, Sandy

In Memory of Stanley OlanderRademacher, Lois

In Memory of Patricia McDonaldRainey, Betty

In Memory of Henry KampaRamacier, James

In Memory of Darrell GrangerRatcliffe, D.

In Memory of Gerald RuonaRauner, JenniferReisdorph, Thomas

In Memory of Mary ReisdorphRemark, Steven

In Memory of Sharon McGlynnRenslow, Richard

In Memory of Darrell GrangerRichardson, PattyRiggs, SherryRivard, Jill

In Memory of Muriel ShackleRoberts, Richard

In Memory of Patricia McDonaldRobertson, Sylvina

In Memory of Wesley RobertsonRockwell Collins

In Memory of Mary ReisdorphRode, Philip

In Memory of Darrell GrangerRogers, Martha

In Memory of Carolyn KnutsonRohwer, JoyRosene, Ralph

In Memory of Wilbur SwedlundRossman, IreneRowland, Tom

In Memory of Joseph BrashearRuona, Lew

In Memory of Gerald RuonaRuona, Phoebe

In Memory of Gerald RuonaRuona, Tim

In Memory of Gerald RuonaRupert, Jeannette

In Memory of Marilyn PetersonRussell, DorothyRyan, Christine

In Memory of Donald BergstromSacred Ground, Center of Spirituality

In Honor of David MelbySamsa, Bill

In Memory of Thelma SchroederSandstrom, Kermit

In Memory of John HasslerSandvik, Dennis

In Memory of Robert MoeSchafhauser, Dave

In Memory of John HasslerSchaitberger, Mike

In Memory of Donald BergstromScherer, Roger

In Memory of Wesley RobertsonSchmalzbauer, James

In Memory of Wesley RobertsonSchmidt, Rick

Schofield, ScottIn Memory of Donald Bergstrom

Schreiber, CarolIn Memory of Mary Blatz

Schwab, LisaIn Memory of Wesley Robertson

Scott, DianeIn Memory of Gerald Ruona

Seeker, MargaretIn Memory of Richard Kelly

Sell, JohnShackle, Burt

In Memory of Muriel ShackleShea, Michael

In Memory of Darrell GrangerShea, Robert

In Memory of Thelma SchroederShepard, Matthew

In Memory of Raymond WinterbottomShermak, William

In Memory of Eugene KoelfgenSherseth, LaWanda

In Memory of Andrea McCurdySiegel, LeslieSilver, Daniel

In Memory of Zillah KunoSimonson, Clayton

In Memory of Joseph BrashearSipe, Larry

In Memory of Wesley RobertsonSireno, Joseph

In Memory of John HasslerSisson, Dolores

In Memory of Joseph BrashearSkoog, Vivian

In Memory of Linnea PaulsonSleavin, Tom

In Memory of Wilbur SwedlundSmedstad, Robert

In Memory of Carolyn KnutsonSmyth, Iris

In Memory of Iris BensonSorensen, Louise

In Memory of Zillah KunoSpringer, Gary

In Memory of Raymond WinterbottomSroka, Stella

In Memory of Wesley RobertsonSt. Stephens Church VolunteersStahowiak, BarbaraStansfield, Terry

In Memory of Wesley RobertsonStar Limousine ServicesStenzel, LaurieStrandlund, Marvin

In Memory of Wesley RobertsonStriegel, StacyStrobel, DeniseSundly, Richard

In Memory of Wesley RobertsonSutton, Debra

In Memory of David FreemanSwain, Tom

In Memory of Mary BlatzSwanson, Bill

In Memory of Patricia McDonaldSwenson, LeslieSwerdlin, George

In Memory of Raymond WinterbottomTersteeg, Sheila

In Memory of Joseph BrashearThibault, George

In Memory of John Hassler

Thomas, JamesIn Memory of Donald Bergstrom

Thomsen, ThomasIn Memory of Gerald Ruona

Tollefsbol, JamesIn Memory of Darrell Granger

Tompkins Cty. Personnel Dept.In Memory of VirgInia White

Total Luxury Limousine ServiceTrader Joe'sTruax, Patti

In Memory of Carolyn KnutsonTrudeau, Edward

In Memory of Darrell GrangerTrudeau, Ronald

In Memory of Darrell GrangerTrump, John

In Memory of Gerald RuonaTurchicks Arts & Crafts Inc.Turkington, Leslie

In Memory of Marcella Kratzke & Miriam Frost

Tuthill McNamer, SallyIn Memory of Joseph Brashear

United Way Vail, Richard

In Memory of Darrell GrangerValley Limo & Coach, Inc.Van Duyn, Harland

In Memory of Joseph BrashearVarloe Olsgaard, May

In Memory of Anna VarloeViera, DanielleVignalo, Joseph

In Memory of Darrell GrangerVilgos, Anthony

In Memory of Darrell GrangerVisitation Council of Catholic Women

In Memory of Joseph BrashearWaddell, William

In Memory of Darrell GrangerWagner, William

In Memory of Thelma SchroederWahman, Glenn

In Memory of Darrell GrangerWalrod, Robert

In Memory of Wesley RobertsonWambach, Nick

In Memory of Donald BergstromWarmuth, Bruce

In Memory of Wesley RobertsonWebb, Mary

In Memory of Mary BlatzWeber, Charles

In Memory of Linnea PaulsonWeber, James

In Memory of Linnea PaulsonWeber, Kathleen

In Memory of Grace O'KeefeWeber, Richard

In Memory of Linnea PaulsonWeber, Robert

In Memory of Linnea PaulsonWedge, Cleo

In Memory of Eugene KoelfgenWeiss, Meta

In Memory of Henry KampaWeitgenant, James

In Memory of Mildred BlakeWells Fargo Community Support

CampaignIn Honor of Robert Wheaton

Wells Fargo Investments, LLCIn Memory of Mary Blatz

Wendt, Alfred Wentzel, MaryEllen

In Memory of Keith WentzelWertish, Vallalee

In Memory of Gerald RuonaWest, Annabel

In Memory of James KellerWestermeyer, Michael

In Memory of Richard KellyWhite, Marie

In Memory of Ann LeeWhittaker, Richard

In Memory of Wesley RobertsonWigdahl, Lowell

In Memory of Carolyn KnutsonWiitanen, Richard

In Memory of Ailie KiheriWijewardane, NorahWilford, Lawrence

In Memory of James WilfordWill, Patricia

In Memory of Carolyn KnutsonWilliams, KatherineWilson, Bessie

In Memory of Muriel ShackleWinger, Lisle

In Memory of Mary BlatzWolfe, Betty

In Memory of LaVerne WolfeWollak, Dana

In Memory of Joseph BrashearWolpers, Wendy

In Memory of Henry KampaWoodford, Ione

In Memory of Wesley RobertsonWoods, Harriette

In Memory of John CranmerWortman, Richard

In Memory of Gerald RuonaWurdeman, Thomas

In Memory of Carolyn KnutsonYoung, Duane

In Memory of Darrell GrangerYoung, Paul

In Memory of Eugene KoelfgenZurbay, Dennis

In Memory of Marilyn PetersonZwagerman, Sarah

Thank you to our individual and corporate donors and to our very special volunteers that help to make this work possible!

Please accept our apologies if we inadvertently missed listing anyone, or incorrectly spelled your name. Please let us know, by calling Laura Palmer at 612-617-4667.

2009GenerousDonorsThankYou!

15

2009FinancialSummaryMVNA & Affiliate (Hospice of the Twin Cities) 12/31/09

HOTC MVNARevenue SourcesThird Party Payors 72.85% 17,787,849 8,731,830 9,056,019 Public Contracts and Grants 16.97% 4,143,376 0 4,143,376 Client Fees 2.82% 689,517 0 689,517 United Way 3.11% 760,568 0 760,568 In-Kind Donations 1.22% 296,938 0 296,938 Private Contributions and Grants 0.68% 165,679 23,020 142,659 Investment and Other Income 2.35% 573,536 345,994 227,542 100.00% 24,417,464 9,100,845 15,316,619

HOTC MVNAExpense Allocation Children & Family Health 16.05% 3,919,036 0 3,919,036 Ill and Disabled 19.72% 4,815,223 0 4,815,223 Terminally Ill 31.53% 7,699,002 7,699,002 0 PCA 7.34% 1,792,546 0 1,792,546 Interpreter 1.92% 469,236 0 469,236 Corporate Flu Shots and Other Clinics 13.78% 3,365,730 0 3,365,730 Club 100 and Club 101* 1.77% 431,952 0 431,952 Fundraising, Marketing and Public Relations 0.79% 192,581 0 192,581 Future Program Development 7.09% 1,732,158 1,401,843 330,315 100.00% 24,417,464 9,100,845 15,316,619

* Includes $296,838 of in-kind donations redistributed

3433 Bro

adw

ay St. N

E, S

uite 300

Min

neap

olis, M

N 55413

Non-Profit

Organization

U.S. PO

Stag

ePa

idM

inneapolis, MN

Perm

it No. 30832

Upcom

ingEvents2010-2011

2010-1

1 In

fluenza

Imm

un

izatio

n C

linics:

MV

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will b

e offerin

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and

pn

eum

on

ia vaccinatio

ns at m

any lo

cation

s thro

ugh

ou

t the m

etro area an

d greater

Min

neso

ta. Clin

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Registered

Nu

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unity, as well as m

others and children in need. Your annual seasonal flu im

munization helps protect you and your fam

ily from the flu, and it does som

ething good for the com

munity!

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