S 2 NH Sta Pro Co 201 S E and ovid ntra 17/2 Eng ard der act ...

224
S 2 NH Sta Pro Co 201 S E and ovid ntra 17/2 Eng ard der act 201 glan d Al Me t 8 nd lter edic rnat cal tive Se e ervic ces s

Transcript of S 2 NH Sta Pro Co 201 S E and ovid ntra 17/2 Eng ard der act ...

S

2

NHStaProCo201

S Eandovidntra17/2

Engardder act201

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Classification: Official

2

NHS England INFORMATION READER BOX

DirectorateMedical Operations and Information Specialised CommissioningNursing Trans. & Corp. Ops. Commissioning StrategyFinance

Publications Gateway Reference: 07585

Document Purpose

Document Name

Author

Publication Date

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Additional Circulation List

Description

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Action Required

Timing / Deadlines(if applicable)

NHS England Alternative Personal Medical Services Agreement 2017/17

Superseded Docs(if applicable)

Contact Details for further information

Document Status

https://www.england.nhs.uk/gp/gpfv/investment/gp-contract/2016-2017/

This is a controlled document. Whilst this document may be printed, the electronic version posted on the intranet is the controlled copy. Any printed copies of this document are not controlled. As a controlled document, this document should not be saved onto local or network drives but should always be accessed from the intranet.

Guidance

[email protected]

0

NHS England GP Contracts Team

Quarry House

Leeds

LS2 7UE

This document is a publication of a standard contract

N/A

NHS England

Jan 2018

CCG Accountable Officers, NHS England Regional Directors, NHS England Directors of Commissioning Operations, GPs

#VALUE!

N/A

N/A

Regions and contractors taking part should ensure they have read and understood the documents.

Classification: Official

3

NHS England Standard Alternative Provider Medical Services Contract 2017 Version number: 1 First published: January 2018 Prepared by: Bevan Brittan LLP on behalf of NHS England Classification: Official Gateway Reference Number: 07585 The NHS Commissioning Board (NHS CB) was established on 1 October 2012 as an executive non-departmental public body. Since 1 April 2013, the NHS Commissioning Board has used the name NHS England for operational purposes. Promoting equality and addressing health inequalities are at the heart of NHS England's values. Throughout the development of the policies and processes cited in this document, we have:

Given due regard to the need to eliminate discrimination , harassment and victimisation, to advance equality of opportunity, and to foster good relations between people who share a relevant protected characteristic (as cited under the Equality Act 2010) and those who do not share it;

Given regard to the need to reduce inequalities between patients in access to, and outcomes from, healthcare services and in securing that services are provided in an integrated way where this might reduce health inequalities.

Classification: Official

4

Contents 1  Status of Contract ........................................................................................... 9 

2  Commencement and Duration of the Contract........................................... 10 

3  Services and Attendance on Patients ......................................................... 10 

4  Quality Standards ......................................................................................... 12 

5  Level of Skill .................................................................................................. 12 

6  Premises and Equipment ............................................................................. 12 

7  Loaned Equipment ........................................................................................ 13 

8  Telephone Services ...................................................................................... 13 

9  Cost of Relevant Calls .................................................................................. 14 

10  Clinical Reports & Co-operation .................................................................. 15 

11  Storage of Vaccines ...................................................................................... 17 

12  Infection Control ........................................................................................... 18 

13  Persons who shall perform the Services .................................................... 18 

14  Training .......................................................................................................... 22 

15  Appraisal and Assessment .......................................................................... 24 

16  Arrangements for GP Specialty Registrars ................................................ 24 

17  Notification Requirements in Respect of Specified Prescribers .............. 25 

18  Signing of Documents .................................................................................. 27 

19  Prescribing .................................................................................................... 28 

20  Electronic Prescriptions ............................................................................... 31 

21  Nomination of Dispensers for the Purpose of Electronic

Prescriptions ................................................................................................. 33 

22  Repeatable Prescribing Services ................................................................ 34 

23  Repeatable Prescriptions ............................................................................. 36 

24  Restrictions on Prescribing by Medical Practitioners ............................... 38 

25  Restrictions on Prescribing by Supplementary Prescribers .................... 40 

26  Arrangements for Supplementary Prescribers .......................................... 41 

27  Conditions applying to Clause 26 ............................................................... 42 

28  Bulk Prescribing ........................................................................................... 44 

29  Excessive Prescribing .................................................................................. 45 

30  Provision of Drugs, Medicines and Appliances for Immediate

Treatment or Personal Administration ........................................................ 46 

NHS ENGLAND Standard Alternative Provider Medical Services Contract 2017/18

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31  Patients .......................................................................................................... 46 

Persons to whom Services are to be provided ................................................ 46 

Patient Registration Area ................................................................................ 47 

List of Patients ................................................................................................ 47 

Application for inclusion in a List of Patients ................................................... 48 

Temporary Residents ...................................................................................... 49 

Refusal of applications for inclusion in the List of Patients or for

acceptance as a Temporary Resident ............................................................ 50 

Patient preference of practitioner .................................................................... 51 

Removals from the list at the request of the Patient ....................................... 51 

Removals from the list at the request of the Contractor .................................. 52 

Removal of violent Patients from the list ......................................................... 54 

Removals from the list by the Commissioner .................................................. 56 

Removals from list of patients who have moved ............................................. 56 

Removal from the list of patients absent from the United Kingdom etc ........... 57 

Removal from the List of Patients accepted elsewhere as Temporary

Residents ........................................................................................................ 58 

Removal from a list of pupils at a school etc ................................................... 59 

Termination of responsibility for Patients not registered with the Contractor .. 59 

Application for Closure of Lists of Patients ...................................................... 61 

Approval of Application to Close the Contractor’s List of Patients .................. 64 

Rejection of an Application to Close the Contractor’s List of Patients ............. 65 

Application for an Extension of a closure period ............................................. 66 

Re-opening of List of Patients ......................................................................... 69 

Assignment of patients to lists - open lists ...................................................... 69 

Assignment of patients to lists - closed lists .................................................... 69 

Factors relevant to assignments ..................................................................... 70 

Assignments to closed lists: determination of the Assessment Panel ............. 71 

Assignments to closed lists: Dispute Resolution Procedure relating to

determinations of the Assessment Panel ........................................................ 73 

Assignments to closed lists: assignments of patients by the Commissioner ... 74 

Patients aged 75 and over: Accountable GP .................................................. 74 

Registered Patients from outside Patient Registration Area; variation of

contractual terms ............................................................................................ 76 

NHS ENGLAND Standard Alternative Provider Medical Services Contract 2017/18

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Savings in respect of the Patient Choice Extension Scheme .......................... 76 

Newly registered patients – alcohol dependency screening ........................... 77 

Patients Living with Frailty .............................................................................. 78 

Accountable GPs ............................................................................................ 79 

Inclusion in list of patients: armed forces personnel ....................................... 81 

32  Patient Records ............................................................................................ 85 

Summary Care Record ................................................................................... 87 

Electronic transfer of patient records .............................................................. 88 

Clinical correspondence: requirement for NHS number .................................. 89 

Patient online services .................................................................................... 89 

33  Confidentiality of Personal Data .................................................................. 91 

34  Provision of Information to a Medical Officer Etc ...................................... 92 

34A   National Diabetes Audit ............................................................................... 93 

34B   Information relating to indicators no longer in the Quality and

Outcomes Framework .................................................................................. 94 

34C   Information relating to alcohol related risk reduction and dementia

diagnosis and treatment .............................................................................. 94 

34D  NHS Digital Workforce Censuses ............................................................... 95 

34E  Information relating to overseas visitors ................................................... 95 

35  Provision of Information to the Commissioner .......................................... 97 

35A  Friends and Family Test .............................................................................. 98 

35B  Publication of earnings information ........................................................... 99 

36  Practice Leaflet ........................................................................................... 100 

37  Provision of Practice Information on the Internet .................................... 101 

38  Inquiries about Prescriptions and Referrals ............................................ 101 

39  Financial Interests ...................................................................................... 102 

40  Performance Management and Monitoring .............................................. 102 

41  Notifications to the Commissioner ............................................................ 104 

42  Notification of Deaths ................................................................................. 106 

43  Entry and inspection by the Commissioner ............................................. 106 

44  Entry and Viewing by Local Healthwatch Organisations ........................ 107 

45  Entry and Inspection by the Care Quality Commission .......................... 107 

46  Counter Fraud and Security Management ................................................ 107 

47  Certificates .................................................................................................. 108 

NHS ENGLAND Standard Alternative Provider Medical Services Contract 2017/18

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48  Payment under the Contract ...................................................................... 110 

49  Fees and Charges ....................................................................................... 111 

50  Clinical Governance ................................................................................... 116 

51  Indemnity ..................................................................................................... 116 

52  Insurance ..................................................................................................... 116 

53  Complaints .................................................................................................. 118 

54  Sub-contracting and Change of Control ................................................... 118 

55  Co-operation with Investigations .............................................................. 119 

56  Warranties ................................................................................................... 120 

57  Variation of the Contract ............................................................................ 122 

58  Termination by Agreement ........................................................................ 123 

59  Termination by the Contractor .................................................................. 123 

60  Termination by the Commissioner for Provision of Untrue Etc

Information .................................................................................................. 124 

61  Other Grounds for Termination by the Commissioner ............................ 124 

62  Termination by the Commissioner for a Serious Breach ........................ 129 

63  Termination by the Commissioner: Remedial Notices and Breach

Notices ......................................................................................................... 130 

64  Termination and the Dispute Resolution Procedure ............................... 132 

65  Consequences of Termination .................................................................. 133 

66  Dispute Resolution ..................................................................................... 135 

67  Tupe, Re-tendering and Handover ............................................................ 135 

68  Gifts .............................................................................................................. 135 

69  Compliance with Legislation and Guidance ............................................. 137 

70  Non-survival of Terms ................................................................................ 137 

71  Entire Contract ............................................................................................ 138 

72  Governing Law and Jurisdiction ............................................................... 138 

73  Waiver, Delay or Failure to Exercise Rights ............................................. 138 

74  Relationship between the Parties .............................................................. 139 

75  Force Majeure ............................................................................................. 140 

76  Severance .................................................................................................... 141 

77  Service of Notice ......................................................................................... 141 

78  Discrimination ............................................................................................. 142 

79  Data Protection ........................................................................................... 143 

NHS ENGLAND Standard Alternative Provider Medical Services Contract 2017/18

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80  Freedom of Information .............................................................................. 144 

81  Confidentiality ............................................................................................. 145 

82  Bribery Act 2010.......................................................................................... 146 

83  NHS Branding ............................................................................................. 150 

84  Sponsorship ................................................................................................ 150 

85  Administration ............................................................................................ 151 

86  Intellectual Property ................................................................................... 151 

87  Counterparts ............................................................................................... 151 

Schedule 1 Definitions and Interpretation ................................................................ 153 

Schedule 2 Service Specification ............................................................................ 191 

Service Mobilisation / Transition Plan ........................................................... 192 

Annex 1 Patient Registration Area and Outer Boundary Area ...................... 193 

Schedule 3 Practice Premises and Equipment ........................................................ 194 

Part 1 Premises ............................................................................................ 194 

Part 2 Provisions relating to Loaned Equipment ........................................... 195 

Annex 1 Loaned Equipment .......................................................................... 200 

Schedule 4 Finance ................................................................................................. 201 

Schedule 5 Complaints Procedure .......................................................................... 203 

Schedule 6 Performance Management ................................................................... 210 

Annex 1 Annual Report ................................................................................. 211 

Schedule 7 Administration ....................................................................................... 212 

Schedule 8 Particulars for Practice Leaflet .............................................................. 213 

Schedule 9 TUPE, Tendering and Handover ........................................................... 216 

Schedule 10 Dispute Resolution Procedure ............................................................ 217 

Schedule 11 ............................................................................................................. 222 

Quality and Outcomes Framework – Indicators no longer in the Quality and

Outcomes Framework ................................................................................... 222 

PARTI

(1)

(2)

BACKG

A.

B.

C.

In cons

PARTI

1

1.1

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contract or

sonable ste

sure that, h

pay more to

ld to make

must introd

Official

, renew or

s unless, h

will not pay

d to make e

n Existing C

ce under w

mises call a

ctor must c

Date, revie

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Relevant C

Geographic

rs, take all

dering the

egard to th

o make Re

alls to a Ge

9.3(b) are:

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the contrac

arrangeme

eps referre

having rega

o make Re

e equivalen

duce a sys

extend a c

having rega

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equivalent

Contract o

which perso

a number w

comply with

ew the arra

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Calls than t

cal Numbe

reasonabl

matters sp

he arrange

levant Call

eographica

rrangemen

ct or arrang

ent.

d to in Cla

ard to the a

elevant Cal

nt calls to a

stem under

contract or

ard to the

make calls

calls to a

or Other

ons makin

which is no

h Clause 9

angement

ment as a w

they would

er; and

le steps,

pecified in

ement as a

ls than the

al Number.

nt;

gement; an

use 9.3(b)

arrangeme

lls to the P

a Geograph

r which if a

14

r other

s to the

g

ot a

9.3.

and

whole,

d to

Clause

whole,

ey

.

nd

), it has

ent as a

Practice

hical

a caller

10

10.1

10.2

10.3

10.4

asks

expe

Cli

Whe

othe

of P

and

prac

The

10.1

10.1

This

by th

The

clinic

prov

Not

If the

Reg

Res

10.4

10.4

eithe

Con

s to be call

ense.

inical R

ere the Con

er than und

atients, it s

any treatm

cticable, pr

Commissi

1.1 th

p

e

1.2 if

th

H

P

s clause 10

he Contrac

Contracto

cians also

viding an in

used.

e Contract

istered Pa

idents:

4.1 a

4.2 O

er at all or

ntractor sha

Class

ed back, t

Reports

ntractor pr

der a privat

shall prepa

ment provid

rovide a co

ioner shall

he person w

rovision of

quivalent;

the person

he Commis

Health and

Patient is re

0.1 does no

ctor.

or must tak

providing

ntegrated p

tor is not, p

atients or to

particular

Out of Hour

in respect

all comply

sification: O

he Contrac

& Co-o

rovides any

te arrange

are a clinic

ded and sh

opy of the c

send any

with whom

f Essential

or

n referred

ssioner, Lo

Social Ser

esident.

ot apply to

ke all reaso

clinical ser

pathway fo

pursuant to

o persons w

Service; o

rs Services

of some p

with the re

Official

ctor will do

peration

y clinical se

ment to a

al report re

hall, as soo

clinical rep

clinical rep

m the Patie

Services (

to in Claus

ocal Health

rvices Boa

Out of Ho

onable step

rvices to a

or a Patient

o the Contr

whom it ha

or

s,

periods or s

equirement

o so at the

n

ervices und

patient wh

elating to th

on as reaso

ort to the C

port receiv

nt is regist

(or their eq

se 10.1.1 is

h Board, He

rd, in whos

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ny Patient

t.

ract, provid

as accepte

some serv

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Contractor

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o is not on

he consult

onably

Commissio

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tered for th

quivalent) o

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ealth Boar

se area the

ces to be p

perate with

in the inte

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ed as Temp

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d in Clause

15

r’s

ontract,

n its List

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oner.

er:

he

or their

wn to

rd or

e

rovided

other

erests of

porary

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10.5 The

shal

10.5

10.5

10.5

requireme

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5.1 co

th

5.2 co

s

p

5.3 In

(i)

(ii

(ii

(iv

(v

Class

ents referre

o-operate

hat service

omply with

uch a pers

rovision of

n the case

) take rea

who con

Hours P

how to o

) ensure t

consulta

are revie

same W

the Prac

Day,

i) ensure t

out of ho

hours co

within th

requests

Working

v) take all

which th

to ensur

transmis

hours co

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rapid, se

sification: O

ed to in Cla

with any p

e or those s

h any reaso

son or from

f that Servi

of Out of H

asonable s

ntacts the

Period is pr

obtain Serv

that the cli

ations rece

ewed by a

Working Da

ctice or, ex

that any in

ours provid

onsultation

he practice

s are recei

g Day,

reasonabl

he out of h

re the rapid

ssion of Pa

onsultation

with the out

ecure and

Official

ause 10.4

person resp

services;

onable req

m the Comm

ice or thos

Hours Serv

teps to ens

Practice P

rovided wit

vices durin

nical detai

eived from

clinician w

ay as those

xceptionally

nformation

der in resp

ns are resp

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ived by th

e steps to

ours provid

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atient data

ns, and

t of hours p

effective tr

are that th

ponsible fo

uest for inf

missioner r

e Services

vices:

sure that a

remises du

th informat

ng that peri

ls of all ou

the out of

within the P

e details ar

y, on the n

requests r

pect of any

ponded to b

ame day as

e Practice,

comply wit

der has in

and effectiv

in respect

provider a

ransmissio

e Contract

or the provi

formation f

relating to

s.

any Patient

uring the O

tion about

iod,

ut of hours

hours prov

Practice on

re received

next Workin

received fro

out of

by a clinici

s those

, or on the

th any sys

place

ve

t of out of

system for

on of

16

tor

ision of

from

the

t

Out of

vider

n the

d by

ng

om the

an

next

tems

r the

10.6

10.7

10.8

10.9

11

11.1

Noth

itsel

If the

10.6

10.6

it sh

the p

Com

to en

The

agre

com

the S

forth

The

Ann

The

exha

the C

three

Sto

The

11.1

hing in Cla

f available

e Contract

6.1 a

6.2 O

p

hall comply

provision o

mmissioner

nter into a

Contracto

eed with th

mmenceme

Services w

hcoming 12

Annual Re

ex 1 Annu

details as

austive list

Commissio

e (3) mont

orage o

Contracto

1.1 a

m

Class

informat

chronic

more lik

the Out

uses 10.4

during the

tor ceases

particular

Out of Hour

eriods or s

y with any r

of that Serv

r or by any

contract fo

or shall be r

e Commis

nt, and the

will be deliv

2 month pe

eport shall

al Report T

listed in S

t of inclusio

oner. Anne

ths’ written

of Vacci

or shall ens

ll vaccines

manufacture

sification: O

tion about

disease or

kely to pres

of Hours P

and 10.5 s

e Out of Ho

to be requ

Service; o

rs Services

some Serv

reasonable

vice or tho

y person w

or the prov

required to

ssioner, bu

ereafter ea

vered and l

eriod.

conform t

Template a

Schedule 6

ons require

ex 1 may b

n notice to t

nes

sure that:

s are stored

rer’s instruc

Official

Registered

r terminal i

sent thems

Period.

shall requi

ours Period

uired to pro

or

s, either at

ices,

e request fo

se Service

ith whom t

vision of su

o submit an

t not more

ach anniver

local and n

o the temp

and Details

, Annex 1

ed in the A

be amende

the Contra

d in accord

ctions; and

d Patients

llness, are

selves for t

re the Con

d.

ovide to its

all or in re

or informat

es made by

he Commi

uch Service

n Annual R

than 90 da

rsary which

national pri

plate set ou

s.

shall not b

nnual Rep

d by the C

actor.

dance with

d

who, due

e predicted

treatment d

ntractor to m

Patients:

espect of s

tion relatin

y the

issioner int

es.

Report, on

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h sets out

iorities me

ut in Sched

be consider

port as requ

Commission

the

17

to

d as

during

make

ome

ng to

tends

a date

service

how

t for the

dule 6

red an

uired by

ner on

12

12.1

13

13.1

13.2

13.3

11.1

Inf

The

infec

Com

Pe

The

pers

Subj

perfo

13.2

13.2

13.2

Clau

13.3

1.2 a

m

ta

re

in

a

m

th

fection C

Contracto

ction contr

mmissioner

ersons w

Contracto

sons perfor

ject to Cla

orm prima

2.1 in

d

2.2 n

a

2.3 n

M

use 13.2.1

3.1 a

1

h

A

Class

ll refrigerat

maximum/m

aken on all

ecorded in

nitiated (wit

re outside

must be ava

he Commis

Control

or shall ens

ol and dec

r.

who sha

or is require

rming the S

uses 13.7.

ry medical

ncluded in

ocumentar

ot suspend

nd

ot subject

Medical Act

shall not a

person wh

5A or 21 o

is employm

Approved M

sification: O

tors in whi

minimum th

l Working D

a mainten

thin agreed

the accep

ailable for

ssioner at a

l

sure that it

contaminat

all perfo

ed to comp

Services.

.A, and 13

services u

the Medica

ry evidenc

ded from th

to interim

t 1983 (inte

apply in the

ho is provis

of the Medi

ment in a r

Medical Pra

Official

ch vaccine

hermomete

Days. Such

nance log a

d practice

ptable rang

inspection

any time.

has appro

tion, as rea

orm the

ply with this

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under the C

al Perform

e of the sa

hat list or f

suspensio

erim orders

e case of:

sionally reg

cal Act 19

resident me

actice;

es are store

er and that

h readings

and an imm

opening ho

e. The ma

at the rele

opriate arra

asonably d

Service

s Clause 1

dical practit

Contract un

ers List an

ame to the

from the M

n under se

s).

gistered un

83 acting i

edical capa

ed have a

t readings

s must be

mediate res

ours) if rea

aintenance

evant prem

angements

etermined

es

3 in relatio

tioner shal

nless he is

nd has prov

Contracto

edical Reg

ection 41A

nder sectio

n the cour

acity in an

18

are

sponse

adings

log

mises by

s for

by the

on to all

l

s:

vided

r;

gister;

of the

ons 15,

rse of

13.4

13.3

13.3

No H

13.3

regis

curre

3.2 a

C

P

o

th

S

e

a

3.3 a

1

1

1

1

b

p

p

Health Car

3 apply sha

stered with

ently susp

Class

GP Speci

Commission

Performers

f its decisio

hree (3) mo

Specialty R

ducation a

CCT; or

medical p

3.3.3.1

3.3.3.2

3.3.3.3

3.3.3.4

ut only in s

ractitioner

rogramme

re Professi

all perform

h his releva

ended.

sification: O

alty Regist

ner to have

List until e

on on that

onths, star

Registrar be

and training

practitioner

is not a G

is undert

registrati

supervise

post-regi

has notif

undertak

programm

(24) hour

programm

has, with

Commiss

satisfy its

registrati

so far as a

performs c

e.

ional other

clinical se

ant profess

Official

trar who ha

e his name

either the C

application

rting with th

egins a pos

g scheme n

r, who:

GP Specia

aking a pro

on supervi

ed by the G

stration pr

ied the Co

king part or

me in Engl

rs before c

me; and

h that notifi

sioner with

self that he

on program

ny medica

constitute

r than one

ervices und

sional body

as applied

e included

Commissio

n, or the en

he date on

stgraduate

necessary

lty Registra

ogramme o

ised clinica

General Me

ogramme”

mmissione

r all of a po

land at lea

commencin

cation, pro

h evidence

e is underta

mme,

l services

part of a p

to whom C

der the Con

y and his re

to the

in its Medi

oner notifie

nd of a per

which tha

e medical

y for the aw

ar;

of post-

al practice

edical Cou

”);

er that he w

ost-graduat

ast twenty-f

ng any part

ovided the

sufficient f

aking a po

that the m

post-registr

Clauses 13

ntract unle

registration

19

ical

s him

riod of

at GP

ward of

uncil (“a

will be

te

four

t of that

for it to

st-

edical

ration

3.2 and

ss he is

n is not

13.5

13.6

13.7

13.7A

13.8

Whe

med

cond

inso

No H

he h

him

Befo

the S

care

inclu

com

enga

Wh

13.2

13.7

13.7

Whe

purp

to:

13.8

13.8

ere the reg

dical practit

ditions, the

ofar as they

Health Car

has such cl

properly to

ore employ

Services u

e to satisfy

uding meet

mpetent to d

aged.

ere the pro

2.1 shall a

7A.1

7A.2

en conside

pose of Cla

8.1 th

8.2 h

Class

gistration of

tioner, his

e Contracto

y are releva

re Professi

linical expe

o perform s

ying or eng

nder the C

itself that

ting the req

discharge t

ospective e

pply but su

The GP S

document

Application

medical pe

confirmatio

appears o

two month

period.

ering the co

ause 13.7,

hat person

is educatio

sification: O

f a Health

inclusion i

or shall ens

ant to the C

ional shall

erience an

such servic

gaging any

Contract, th

the person

quirements

the duties

employee

ubject to th

pecialty Re

tary eviden

n to the Co

erformers

on that the

on that list i

hs of the G

ompetence

the Contra

’s academ

on and trai

Official

Care Profe

n a Primar

sure comp

Contract.

perform an

d training a

ces.

y person to

he Contrac

n in questio

s in Clause

for which h

is a GP Sp

he following

egistrar is

nce of the G

ommission

list; and

e GP Spec

is not requ

GP Specialt

e and suita

actor shall

ic and voc

ning; and

essional or

ry Care Lis

pliance with

ny clinical

as are nec

assist it in

ctor shall ta

on is both s

es 13.2 and

he is to be

pecialty Re

g modificat

treated as

GP Specia

er for inclu

ialty Regis

ired until th

ty Registra

bility of an

have rega

cational qua

r, in the ca

st is subjec

h those con

services u

cessary to

n the provis

ake reason

suitably qu

d 13.4 and

employed

egistrar, Cl

tions:

having pro

alty Registr

usion in the

strar's nam

he end of t

ar's training

ny person f

ard, in parti

alifications

20

se of a

ct to

nditions

nless

enable

sion of

nable

ualified,

d

d or

ause

ovided

rar's

e

e

the first

g

for the

icular,

s;

13.9

13.10

13.11

13.12

13.13

13.14

13.8

The

even

13.9

13.9

The

occu

othe

scre

unde

The

reas

Com

ques

Com

The

enga

of du

disc

oblig

reco

The

to en

resp

inclu

rese

staff

entit

The

supe

8.3 h

Contracto

nt that any

9.1 re

m

9.2 re

Contracto

upational h

er persons

eening, imm

ertaking an

Contracto

sonable me

mmissioner

stion or su

mmissioner

Contracto

aged in pro

uty and sta

ciplinary ac

gations in t

ords will be

Contracto

nsure that

pects in com

ude, but no

erve of train

f holidays o

tlements, s

Contracto

ervisory an

Class

is previous

or shall noti

y Health Ca

eferred to t

misconduct

emoved fro

or may use

health serv

employed

munisation

ny work in

or shall ens

edical scre

r at any tim

pply any in

r may reas

or will main

oviding the

arting and f

ction and an

this Clause

e available

or will empl

all of the S

mplete con

ot be limite

ned and co

or absence

sickness or

or shall at a

nd manage

sification: O

s employm

ify the Com

are Profess

the relevan

t; or

om the Rel

the Comm

vice (at its o

or engage

n or testing

connection

sure (at its

eening, exa

me after the

nformation

sonably ask

tain detaile

e Services

finishing ti

ny other in

e 13 as ma

to the Com

oy or enga

Services ar

nformity wi

ed to, the C

ompetent s

e due to co

r voluntary

all times pr

ement leve

Official

ment or wor

mmissione

sional is:

nt professio

levant Reg

missioner’s

own cost)

ed by it, to

prior to th

n with the

own cost)

amination o

eir appoint

pertaining

k or require

ed records

including d

mes, traini

nformation

ay be reaso

mmissione

age sufficie

re provided

ith the Serv

Contractor

staff to pro

ontractual o

y absence.

rovide a su

el to ensure

rk experien

r as soon a

onal body

gister.

s commissi

in order to

undergo m

eir appoint

Services.

that all sta

or tests if r

ment and a

g to their he

e.

s of staff em

details of n

ing perform

relating to

onably req

r on reaso

ent employ

d at all time

vice Specif

providing a

vide the Se

or statutory

fficient num

e that all pe

nce.

as possible

for alleged

ioned

allow any

medical

tment or

aff undergo

requested

answer an

ealth which

mployed or

names and

mance and

the Contra

quired and

onable requ

yees or per

es and in a

fication. Th

a sufficient

ervices du

y leave

mber of sta

ersons or s

21

e in the

d

staff or

o

by the

y

h the

r

d place

d

actor’s

these

uest.

rsons

all

his will

t

ring

aff of a

staff

13.15

14

14.1

14.2

emp

adeq

The

leve

matt

of th

The

and

prog

Tra

The

is:

14.1

14.1

the

upd

per

the

or s

per

clau

ass

Con

the

The

to un

emp

train

ployed or e

quately su

Contracto

el staff are

ters under

he Services

Contracto

appropriat

gression pa

aining

Contracto

1.1 p

1.2 e

se

re are in p

dating his s

rforming or

Contracto

suspend th

rforming se

use have b

sociated wi

ntractor un

Contracto

Contracto

ndertake a

ployee’s co

ning set ou

Class

engaged in

pervised a

or shall ens

sufficiently

the Contra

s.

or shall ens

te support

athways.

or shall ens

erforming

mployed o

ervices,

lace arrang

skills and k

r assisting

or, where th

he performa

ervices und

been satisf

th the rest

nless the co

or through t

or shall affo

appropriate

ompetence

t in the Se

sification: O

providing

and manag

sure that su

y skilled, tra

act, includi

sure that its

to facilitate

sure that fo

clinical ser

or engaged

gements fo

knowledge

in perform

he Contrac

ance of an

der this Co

fied. For th

triction or s

ontract san

the Dispute

ord to each

e training w

e in addition

ervice Spec

Official

the Servic

ged and pro

uch superv

ained and

ing without

s staff are

e them in d

or any Hea

rvices unde

d to assist i

or the purp

in relation

ing. The C

ctor is lega

ny named h

ontract unti

he avoidanc

suspension

nction is su

e Resolutio

h employee

with a view

n to the Co

cification.

ces are at a

operly perf

visory and

instructed

t limitation

provided w

developing

lth Care P

er the Con

in the perfo

pose of ma

to the ser

Commission

lly able to

health prof

l the requir

ce of doub

n must be m

uccessfully

on Procedu

e reasonab

to maintai

ontractor’s

all times

form their d

managem

with regar

the perfor

with all nec

g career

rofessiona

ntract; or

ormance o

aintaining a

rvices whic

ner may re

do so, to r

fessional fr

rements of

bt any costs

met by the

y challenge

ure.

ble opportu

ining that

obligation

22

duties.

ment

rd to all

rmance

cessary

al who

of such

and

ch he is

equire

restrict

rom

f this

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e

ed by

unities

s as to

14.3

14.4

The

disc

Trai

whe

direc

unde

train

The

skille

that

(at t

:

14.4

14.4

14.4

14.4

14.4

14.4

Contracto

charge of th

ning) of the

ere Health

ction unde

er section

ning for hea

Contracto

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every suc

he Contrac

4.1 th

4.2 a

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4.3 a

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e 2006 Act

Education

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alth worker

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ctor's expe

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ll relevant

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olicies);

he need fo

nvironmen

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he need to

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14.5

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16.1

16.2

16.3

14.4

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perfo

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the c

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not,

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appr

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w

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adherence

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elopment p

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vices unde

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conditions

conditions

by reason

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ctitioners p

ch other sta

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elling and

Class

he need to

Patients’ so

which may

ow they wa

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shall be rou

such reme

not attaine

engaged in

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plans.

and As

or shall ens

er the Cont

o-operates

r’s patient s

ments fo

or shall only

in Clause

s referred t

n only of ha

uce the tot

erform prim

aff assist th

ntractor em

GP Specia

ith such ra

he Secreta

other allow

sification: O

be aware

ocial and cu

influence a

ant to rece

ontractor’s

utinely mon

edial action

ed. The C

providing

clude the i

ssessm

sure that an

tract partici

with the C

safety func

or GP Sp

y employ a

16.2.

to in Claus

aving empl

tal number

mary medi

hem in the

mploys a G

alty Regist

ates and su

ary of State

wances pay

Official

of and und

ultural dive

any decisio

eive care, t

staff to req

nitored and

n as may b

ontractor s

the Servic

mplementa

ent

ny medica

ipates in a

Commissio

ctions.

pecialty

a GP Spec

se 16.1 are

oyed or en

of hours fo

cal service

e performa

GP Special

trar terms o

ubject to th

e concernin

yable to G

derstand a

ersity, value

ons taken b

treatment a

quired stan

d the Contr

be required

shall ensur

ces receive

ation of pro

l practition

n appropri

ner in relat

y Regist

ialty Regis

e that the C

ngaged a G

or which ot

es under th

nce of thos

ty Registra

of employm

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ng the gran

P Specialty

and recogn

es and bel

by Patients

and suppo

ndards of

ractor sha

d where su

re that its s

e an annua

ofessional

ner perform

ate apprai

tion to the

trars

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Contractor

GP Specia

other medic

he Contrac

se services

ar, the Con

ment in

ns as are

nts, fees,

ty Registra

24

nise

liefs

s and

rt.

ll

ch

staff

al

ming

sal

ct to

shall

lty

cal

ct or for

s.

ntractor

rs; and

17

17.1

17.2

take

Refe

No

Pre

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17.1

17.1

17.1

the C

(7) d

enga

befo

the p

Whe

17.2

17.2

17.2

e into accou

erence Gu

otificatio

escribe

ere:

1.1 th

s

p

1.2 a

C

1.3 th

C

a

in

Contractor

days begin

aged the p

ore becomi

person’s fu

ere:

2.1 th

is

p

2.2 a

C

2.3 th

w

a

its

Class

unt the gui

ide to Post

on Requ

ers

he Contrac

pecified in

rescribing;

party to th

Clause 17.2

he function

Clause 17.2

lready emp

nclude pres

r shall notif

nning with t

person, the

ing such a

unctions w

he Contrac

s specified

rescribing

party to th

Clause 17.2

he function

whom the C

re changed

s practice;

sification: O

idance con

tgraduate

uiremen

ctor employ

Clause 17

;

he Contrac

2.5; or

ns of a pers

2.5 and is a

ploys or ha

scribing,

fy the Com

the date on

e party to th

party, the

were extend

ctor ceases

in Clause

in its pract

he Contrac

2.5 ceases

ns of a pers

Contractor

d so that th

or

Official

ntained in t

Specialty T

nts in R

ys or enga

7.2.5 whos

ct is a pers

son who is

a person w

as already

mmissioner

n which the

he Contrac

person fel

ded.

s to employ

17.2.5 wh

tice;

ct who is a

s to be a pa

son who is

employs o

hey no lon

the docum

Training in

Respect

ges a pers

se function

on who is s

a person

whom the C

engaged a

within the

e Contracto

ct (unless i

ll under Cla

y or engag

ose functio

person wh

arty to the

specified

or engages

ger include

ent entitled

the UK".

of Spec

son who is

ns will inclu

specified i

specified i

Contractor

are extend

e period of

or employe

mmediate

ause 17.1.

ge a person

ons include

ho is specif

Contract; o

in Clause

s in its prac

e prescribi

25

d "A

cified

ude

n

n

ded to

seven

ed or

ly

.1), or

n who

ed

fied in

or

17.2.5

ctice

ng in

17.3

17.4

17.2

the C

Wor

17.2

The

the C

17.3

17.3

17.3

17.3

17.3

The

the C

17.4

2.4 th

s

h

R

Contractor

rking Day

2.5 T

1

1

1

1

1

Contracto

Commissio

3.1 th

3.2 h

3.3 h

R

3.4 th

a

m

3.5 th

a

b

Contracto

Commissio

4.1 th

Class

he Contrac

pecified in

as been re

Register,

r shall notif

after the d

The specifie

7.2.5.1

7.2.5.2

7.2.5.3

7.2.5.4

7.2.5.5

or shall prov

oner in acc

he person’s

is professi

is identifyin

Register;

he date on

nnotated to

medicines a

he date on

pplicable,

ecame to p

or shall prov

oner in acc

he person’s

sification: O

ctor becom

Clause 17

emoved or

fy the Com

day on whic

ed persons

a Chiropo

Prescribe

an Indep

a Pharma

a Physio

a Supple

vide the fo

cordance w

s full name

onal qualif

ng number

which his

o the effec

and Applia

which he

or the date

prescribe i

vide the fo

cordance w

s full name

Official

mes aware t

7.2.5 whom

suspende

mmissioner

ch the eve

s are:

odist or Po

er;

pendent Nu

acist Indep

therapist In

ementary P

ollowing inf

with Clause

e;

fications;

r which ap

entry in th

ct that he w

nces for P

was emplo

e on which

n its Pract

ollowing inf

with Clause

e;

that a pers

m it employ

d from the

by the end

nt occurred

odiatrist Ind

urse Prescr

pendent Pr

ndependen

Prescriber.

formation w

e 17.1:

pears in th

e Relevan

was qualifie

atients; an

oyed or eng

one of his

ice.

formation w

e 17.2:

son who is

ys or engag

e Relevant

d of the se

d.

dependent

riber;

rescriber;

nt Prescrib

when it not

he Relevan

nt Register

ed to order

nd

gaged, if

s functions

when it not

26

ges

econd

t

ber; and

tifies

nt

was

r drugs,

tifies

18

18.1

18.2

18.3

18.4

17.4

17.4

Sig

In ad

whe

18.1

18.1

The

18.2

18.2

The

Pres

The

sign

any

4.2 h

R

4.3 th

fu

gning o

ddition to a

ether in the

1.1 th

1

1

1.2 th

p

d

document

2.1 ce

re

o

2.2 a

1

1

document

scription Fo

Contracto

atories an

changes f

Class

is identifyin

Register; an

he date on

unctions.

of Docum

any other r

Contract o

he docume

8.1.1.1

8.1.1.2

he docume

rofession o

ocument.

ts referred

ertificates

egulations

therwise; a

ny other cl

8.2.2.1

8.2.2.2

ts referred

orms and R

or shall kee

d shall pro

rom time to

sification: O

ng number

nd

which he

ments

requiremen

or otherwis

ents specif

the clinic

Professio

the name

is signed

ents specif

of the Hea

to in Clau

issued in a

relating to

and

linical docu

Home Ox

those do

to in Clau

Repeatabl

ep an up to

omptly notif

o time.

Official

r which ap

ceased to

nts relating

se, the Con

ied in Clau

cal professi

onal who s

e of the Co

d; and

ied in Clau

lth Care P

se 18.1.1 a

accordance

o particular

uments, ap

xygen Ord

cuments s

se 18.1.2 a

e Prescrip

o date regis

fy the Com

pears in th

carry out p

g to such d

ntractor sh

use 18.2 in

ion of the H

igned the d

ontractor on

use 18.3, in

rofessiona

are:

e with Clau

certificate

part from:

er Forms;

specified in

are Batch

tions.

ster of auth

mmissioner

he Relevan

prescribing

ocuments

hall ensure

clude:

Health Car

document

n whose b

nclude the

al who sign

use 47.1, u

es provide

and

n Clause 18

Issues,

horised

r in the eve

27

nt

g

that:

re

; and

ehalf it

clinical

ed the

unless

8.1.2.

ent of

19

19.1

19.2

19.3

Pre

The

Pres

Pres

Prof

or a

with

For

subs

Subj

Pres

need

unde

19.3

19.3

and

Rep

any

19.3

19.3

escribin

Contracto

scriptions f

scriber, any

fessional a

ny other pe

the requir

the purpos

stances an

ject to Cla

scriber sha

ded for the

er the Con

3.1 is

o

a

3.2 w

E

such a No

peatable Pr

other circu

3.3 A

S

w

H

3.4 D

M

1

Class

ng

or shall ens

for drugs, m

y Home Ox

and any Lis

erson actin

rements in

ses of Clau

nd Applianc

uses 19.3.

all order an

e treatment

ntract by:

ssuing to th

r Non-Elec

ccordance

where Clau

Electronic P

on-Electron

rescription

umstances

A Health Ca

Services wh

who is rece

Home Oxyg

During an o

Medicine m

9.3.4.1

sification: O

sure that an

medicines

xygen Ord

sted Medic

ng under th

Clauses 1

uses 19.1 t

ces include

.3 and 19.3

ny drugs, m

t of any Pa

hat Patient

ctronic Rep

e with Clau

se 20.1 ap

Prescription

nic Prescri

or Electro

s.

are Profess

hich are ne

iving treatm

gen Order

outbreak of

may be used

the Secre

has mad

a Listed

Official

ny Prescrip

or Applian

der Form is

cines Vouc

he Contrac

9.3 to 28.3

to 28.3 dru

e contrace

3.4 and to

medicines o

atient who

t a Non-Ele

peatable P

se 19.5; o

pplies, crea

n,

ption Form

onic Prescr

sional sha

eeded for t

ment unde

Form.

f an illness

d for treatm

etary of St

e arrangem

Medicine f

ption Form

nces issued

ssued by a

her issued

ct complies

3.

ugs include

ptive appli

Clauses 24

or Applianc

is receivin

ectronic Pr

rescription

r

ating and tr

m, Non-Elec

iption shal

ll order any

he treatme

er the Cont

for which

ment or for

ate or the

ments for t

free of cha

m or Repea

d or create

Health Ca

d by a Pres

s as appro

e contracep

iances.

4 and 25 a

ces which

g treatmen

rescription

n complete

ransmitting

ctronic

l not be us

y Home Ox

ent of any

tract by iss

a Listed

r prophylax

Commissio

the distribu

rge;

28

atable

ed by a

are

scriber

priate

ptive

a

are

nt

Form

ed in

g an

sed in

xygen

Patient

suing a

xis, if:

oner

ution of

19.4

19.5

A Pr

Rep

are t

In is

Rep

or R

fore

stam

inse

19.5

1

1

1

th

th

w

rescriber m

peatable Pr

to be provi

ssuing any

peatable Pr

Repeatable

names and

mp, and sh

erted in the

5.1 th

re

P

Class

9.3.4.2

9.3.4.3

9.3.4.4

he person a

hat Listed M

which the p

may order d

rescription

ided more

Non-Elect

rescription

Prescripti

d surname

all so sign

Prescripti

he Prescrip

efer to any

Prescription

sification: O

those arr

a protoco

Prescribe

whether

prophyla

a person

who is no

to order L

Commiss

referred t

Patient w

Contract

having a

on behal

the Listed

prophyla

acting on b

Medicine b

person orde

drugs, med

only wher

than once

tronic Pres

the Presc

on in ink w

e, in his ow

only after

on Form o

ption Form

y previous P

n; and

Official

rangement

ol which en

ers to iden

there is a n

xis of, that

acting on

ot a Prescr

Listed Med

sioner, has

to in parag

who is rece

; and

pplied the

f of the Co

d Medicine

xis of that

behalf of th

by using a

ering the L

dicines or A

re the drug

e.

scription Fo

riber shall

with his init

wn handwrit

particulars

or Repeata

or Repeat

Prescriptio

ts contain c

nable perso

tify the sym

need for tre

t disease;

behalf of t

riber but w

dicines by t

s applied th

graph 19.3.

eiving treat

criteria, the

ontractor ha

e is needed

Patient,

he Contrac

Listed Med

isted Medi

Appliances

s, medicin

orm or Non

sign the P

ials and su

ting and no

s of the ord

ble Prescr

table Presc

on Form or

criteria set

ons who a

mptoms of

reatment o

the Contra

who is autho

the

he criteria

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tment unde

e person a

as conclud

d for treatm

ctor must o

dicines Vo

icine must

s on a

nes or Appl

n-Electroni

Prescription

urname, or

ot by mean

der have b

ription, and

cription sh

r Repeatab

29

t out in

re not

, and

r

ctor,

orised

y

er the

acting

ded that

ment or

order

ucher,

sign.

liances

c

n Form

r his

ns of a

een

d:

all not

ble

19.6

19.7

19.8

19.5

19.5

Whe

drug

(con

and

addi

19.6

19.6

19.6

The

of su

orde

In a

drug

is iss

19.8

19.8

19.8

5.2 a

s

p

C

5.3 a

C

ere a Presc

g specified

ntrolled dru

27 of thos

iction to an

6.1 u

s

6.2 s

in

6.3 o

tr

Non-Elect

upply by in

ering drugs

case of ur

g or medici

sued or cre

8.1 th

8.2 th

M

th

o

8.3 h

(7

Class

separate

hall be use

rescription

Clauses 28

Home Ox

Care Profes

criber orde

in Schedu

ugs to whic

se regulatio

ny drug spe

se only the

pecially for

pecify the

nterval betw

rder only s

reatment fo

tronic Pres

nstalments

s in accord

rgency a P

ne before

eated, but

hat drug or

hat drug is

Misuse of D

he time bei

f Drugs Re

e undertak

72) hours,

sification: O

Prescriptio

ed for each

n is issued

.1 to 28.3;

xygen Orde

ssional.

ers the drug

ule 2 to the

ch regulatio

ons apply)

ecified in th

e Non-Elec

r the purpo

number of

ween each

such quant

or a period

scription Fo

shall not b

dance with

Prescriber m

a Prescrip

only if:

r medicine

not a cont

Drugs Act 1

ing specifie

egulations

kes to furn

with a Non

Official

on Form or

h Patient, e

for a scho

and

er Form sh

g bupreno

e Misuse of

ons 14, 15

for supply

hat Sched

ctronic Pre

oses of sup

f instalmen

h instalmen

tity of the d

not excee

orm provid

be used fo

Clause 19

may reque

ption Form

is not a Sc

trolled drug

1971, othe

ed in Sche

2001; and

ish the Ch

n-Electroni

r Repeatab

except whe

ol or institu

all be sign

rphine or d

f Drugs Re

, 16, 18, 19

by instalm

ule, he sha

scription F

pply by ins

nts to be dis

nt; and

drug as wil

eding fourte

ed special

r any purpo

9.6.

st a Chem

or Repeat

cheduled D

g within the

r than a dr

edules 4 or

emist, with

c Prescrip

ble Prescrip

ere a bulk

ution unde

ed by a He

diazepam o

egulations

9, 20, 21, 2

ments for tr

all:

Form provid

stalments;

spensed a

l provide

een (14) d

lly for the p

ose other t

mist to dispe

table Presc

Drug;

e meaning

rug which i

r 5 to the M

hin seventy

ption Form

30

ption

r

ealth

or a

2001

23, 26

reating

ded

and the

ays.

purpose

than

ense a

cription

of the

s for

Misuse

y two

or Non-

19.9

19.10

20

20.1

In a

App

issu

19.9

19.9

19.9

Whe

com

Ame

Ele

A Pr

of an

20.1

20.1

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a

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case of ur

liance befo

ed or crea

9.1 th

co

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2

9.2 in

P

D

9.3 h

(7

E

a

P

E

en prescrib

mply with th

endments

ectronic

rescriber m

n Electroni

1.1 th

E

1.2 th

Class

Electronic R

ccordance

Prescription

lectronic p

rgency a P

ore a Presc

ted, but on

hat Applian

ontrolled d

Act 1971, o

pecified in

001;

n the case

Patient is a

Drug Tariff;

e undertak

72) hours,

Electronic R

ccordance

Prescription

Electronic P

bing in rela

he National

Relating to

c Presc

may only or

ic Prescrip

he Commis

Electronic P

he Patient

sification: O

Repeatable

e with Clau

n Service w

prescription

Prescriber m

cription Fo

nly if:

nce does n

drug within

other than a

Schedule

of a Restr

person, or

and

kes to furn

with a Non

Repeatable

e with Clau

n Service w

Prescription

ation to pan

l Health Se

o Pandemi

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rder drugs

ption if:

ssioner aut

Prescription

to whom th

Official

e Prescript

se 19.5 or

within seve

n.

may reque

orm or Rep

not contain

the meani

a drug whic

5 to the M

icted Avail

r it is for a

ish the Ch

n-Electroni

e Prescript

se 19.5 or

within seve

n.

ndemic infl

ervice (Pre

c Influenza

s

, medicine

thorises th

n Service;

he prescrip

ion comple

transmit to

enty-two (7

st a Chem

peatable Pr

a Schedu

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ch is for th

Misuse of D

ability App

purpose, s

emist, with

c Prescrip

ion comple

transmit to

enty-two (7

uenza both

escribing an

a) Regulati

s or Applia

e Contract

ption relate

eted in

o the Elect

72) hours a

mist to dispe

rescription

led Drug o

Misuse of

he time bein

Drugs Regu

pliance, the

specified in

hin seventy

ption Form

eted in

o the Elect

72) hours a

h parties s

nd Chargin

ions 2009.

ances by m

tor to use t

es has:

31

tronic

an

ense an

is

or a

Drugs

ng

ulations

e

n the

y two

or Non-

tronic

an

shall

ng

means

the

20.2

20.3

20.4

20.1

A He

mea

In re

to no

the P

20.3

20.3

A Pr

Elec

(i

(i

(i

1.3 th

(i

(i

(i

ealth Care

ans of an E

elation to a

ominate a

Patient to w

3.1 in

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3.2 in

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ot order Ho

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person by

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32

ser (or

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orm, issue

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by the Ele

33

, issue

er for

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he

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on

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22

22.1

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shall, if

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person on

2 and it ser

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n behalf of

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mended by

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ht nominat

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ption Serv

ssioner.

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s referred

sification: O

by either

parents,

care of th

by a pers

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to in Claus

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to whose

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criber or the

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Service

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r in the abs

an or othe

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ng Service

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34

oth

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tary

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pers

22.6

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date spec

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use 22.1 is

hing in this

peatable Pr

rescriber m

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p

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ngements

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uthority are

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as entered

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wishes to p

ntends to b

ate; and

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cified by the

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s given.

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may only pr

articular oc

hat person

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who has u

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ance with

for

35

d

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ate to

on.

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23

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23.3

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23.4

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rescriber w

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the origina

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re

Class

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eferred to

medical p

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ractitioner

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who issues

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criber wish

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make reaso

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sification: O

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in Clause

practitioner

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cription

a Non-Ele

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onable effo

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able Prescr

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n of the orig

placement

hat person

Official

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22.7 are:

r who is a p

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th a legal a

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ns

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riate numb

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d

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scription to

table Pres

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ginal Repe

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n and notify

Regulations

party to the

company,

and benefic

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epeatable P

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ppliances o

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that person

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es and mak

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scription Se

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any medic

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type, quan

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ger be use

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ervice for t

escription;

ble Prescrip

he has don

36

cal

holder

r.

on must

ntity,

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ding

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ements

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the

and

ption

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23.5

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23.5

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prac

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23.7

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rescriber w

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p

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5.2 h

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5.3 it

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th

ere a Presc

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cticable, no

rescriber w

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7.1 h

p

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a

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7.2 h

re

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who has cre

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ervice for i

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rdered on

onger appr

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e has issu

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comes to

rom the Lis

he prescrip

criber has

n accordan

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person m

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piry of that

e consider

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as practica

its cancella

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his Electro

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his notice

st of Patien

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ce with Cla

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sued a Non

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Official

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ble arrang

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no longer

drugs, me

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safe for hi

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a person’s

ause 23.5

n-Electron

on as prac

at Repeata

Dispensing

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no longer

drugs, me

atable Pres

r him to co

ng Service

a further R

to replace

n in the cir

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fore the ex

appropriat

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atable Pres

m to contin

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person has

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he must, a

ic Repeata

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appropriat

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te or safe f

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peatable

been rem

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c Repeata

as soon as

able Presc

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cription sho

to that pe

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Appliance

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receive

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al Repeata

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37

tion for

c

at

for that

es

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oved

behalf

ble

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nable

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for that

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24.1

24.2

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drug

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med

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peatable Pr

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estrictio

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he course o

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dicines or o

provision o

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dicine or ot

tment unde

he course o

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dicines Vou

g, medicine

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dicine or ot

ents and s

Class

Clause 22.3

btain the d

Chemist); o

comes to

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cumstance

st as soon

n-Electroni

rescription

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ons on P

ners

of treating

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other subst

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3 (for exam

drugs, med

or

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st of Patien

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n as practic

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should no

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rescription

substance

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a Patient t

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substance

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cable notify

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at Patient

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to whom he

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h can only

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be ordered

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38

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at that

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24.3

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er is not for

egulations

ce. If the o

f Drugs

onic Presc

ementar

entary Pres

ntractor sh

entary Pres

ption only

r parentera

Prescriptio

ns set out

ons set out

Regulations

40

n the

r other

nce or

of Drugs

ement.

s

r a drug

2001, it

order is

ription

ry

scriber

hall

scriber

al

n Only

in

t in

s 2012

26

26.1

25.2

25.2

Ar

Whe

the C

(p

P

o

p

2.2 th

a

se

o

th

se

2.3 th

a

se

o

P

2

2

2

rangem

ere the fun

Contractor

Class

prescribing

Prescribers

f any of the

rovisions o

he drug, m

ny directio

ection 88 o

ther substa

he provisio

ervices co

he drug, m

ny directio

ection 88 o

ther substa

Patients and

5.2.3.1

5.2.3.2

5.2.3.3

ments fo

ctions of a

r shall have

sification: O

g and admi

s), unless th

e exemptio

of those Re

edicine or

ons given b

of the 2006

ance which

on of medic

ntract;

edicine or

ons given b

of the 2006

ance which

d specified

the Patie

descriptio

the medi

for the sp

if the Sup

creating

includes

reference

Medicine

by the Se

for the m

the refere

or Supp

a Suppleme

e arrangem

Official

inistration

hose cond

ons set out

egulations;

other subs

by the Secr

6 Act as be

h may not

cal services

other subs

by the Secr

6 Act as be

h can only

d purposes

ent is a per

on;

cine is pre

pecified pu

pplementa

on a Presc

on the Pre

e “SLS” or,

e ordered u

ecretary of

medicine’s d

ence “ACP

lementa

entary Pre

ments in pl

by Supplem

itions do n

t in the sub

;

stance is n

retary of St

eing a drug

be ordered

s under a g

stance is n

retary of St

eing a drug

be ordere

s unless:

son of the

scribed for

urposes; an

ry Prescrib

cription Fo

escription F

, in the cas

under arran

f State or th

distribution

P”.

ary Pres

scriber inc

ace to sec

mentary

not apply by

bsequent

not specifie

tate under

g, medicine

d for Patie

general me

not specifie

tate under

g, medicine

ed for spec

specified

r that Patie

nd

ber is issui

rm, the pre

Form the

se of a List

ngements

he Commi

n free of ch

scribers

clude presc

cure that th

41

y virtue

ed in

r

e or

nts in

edical

ed in

r

e or

ified

ent only

ng or

escriber

ted

made

ssioner

harge,

s

cribing,

hat

27

27.1

pers

med

Pres

Co

The

the S

man

cont

27.1

27.1

27.1

27.1

27.1

27.1

27.1

son will onl

dicine whic

scriber und

ondition

conditions

Supplemen

nagement p

tains the fo

1.1 th

1.2 th

S

1.3 th

to

a

1.4 re

o

u

1.5 a

a

u

a

a

1.6 re

to

m

1.7 th

2

Class

y issue or

ch is not a p

der the con

ns apply

s referred t

ntary Pres

plan which

ollowing pa

he name of

he illness o

Supplemen

he date on

o be review

party to th

eference to

f Appliance

nder the p

ny restricti

ny medicin

nder the p

ny medicin

dministere

elevant wa

o, or known

medicines o

he arrange

7.1.7.1

sification: O

create a p

prescriptio

nditions se

ying to C

to in Claus

criber acts

h is in effec

articulars:

f the Patie

or condition

tary Presc

which the

wed by the

he plan;

o the class

es which m

plan;

ions or lim

ne which m

plan, and a

ne or Appli

ed under th

arnings abo

n difficultie

or Applianc

ements for

suspecte

medicine

administe

Official

prescription

n only med

t out in Cla

Clause

se 26 are th

s in accord

ct at the tim

nt to whom

ns which m

criber;

plan is to

medical p

s or descrip

may be pre

itations as

may be pre

ny period o

ance whic

he plan;

out known

es of the Pa

ces;

notification

ed or know

e which ma

ered under

n for an Ap

dicine as a

ause 27.

26

hat:

ance with

me he acts

m the plan

may be trea

take effect

ractitioner

ption of me

escribed or

to the stre

scribed or

of administ

h may be p

sensitivitie

atient with,

n of:

n adverse

ay be presc

r the plan,

ppliance or

a Suppleme

a clinical

and which

relates;

ated by the

t, and whe

r or dentist

edicines or

r administe

ength or do

administe

tration or u

prescribed

es of the P

, particular

reactions

cribed or

and suspe

42

a

entary

h

e

en it is

who is

types

ered

ose of

red

use of

d or

atient

r

to any

ected or

27.2

27.3

27.4

he h

relat

party

if it i

med

the S

med

the p

if it i

med

the S

med

Patie

27.4

27.4

27.4

2

2

has access

tes which a

y to the pla

s a prescri

dicine or ot

Secretary

dicine or ot

provision o

s a prescri

dicine or ot

Secretary

dicine or ot

ents and s

4.1 th

4.2 th

s

4.3 w

P

Class

7.1.7.2

7.1.7.3

s to the hea

are used b

an;

iption for a

ther substa

of State un

ther substa

of medical

iption for a

ther substa

of State un

ther substa

specified pu

he Patient

he medicin

pecified pu

when issuin

Prescription

sification: O

known ad

medicine

medicine

plan; and

incidents

might lea

death or

health of

the circu

Prescribe

of, the m

party to t

alth record

by any med

a drug, med

ance is not

nder sectio

ance which

services u

a drug, med

ance is not

nder sectio

ance which

urposes un

is a person

ne is prescr

urposes; a

ng or creat

n Form, the

Official

dverse rea

e taken at t

e prescribe

d

s occurring

ad, might h

serious de

f the Patien

mstances

er should r

edical prac

the plan;

ds of the Pa

dical practi

dicine or o

t specified

on 88 of the

h may not b

under the C

dicine or o

t specified

on 88 of the

h can only

nless:

n of the sp

ribed for th

nd

ing a presc

e reference

actions to a

the same t

d or admin

with the A

have led or

eterioration

nt; and

in which th

refer to, or

ctitioner or

atient to wh

tioner or d

ther substa

in any dire

e 2006 Act

be ordered

Contract;

ther substa

in any dire

e 2006 Act

be ordered

pecified des

hat Patient

cription he

e “SLS”;

any other

time as any

nistered un

Appliance w

r has led to

n of state o

he Supplem

seek the a

r dentist wh

hom the pl

entist who

ance, that

ections give

t as being

d for Patien

ance, that

ections give

t as being

d for specif

scription;

only for th

includes o

43

y

nder the

which

o the

of

mentary

advice

ho is a

lan

o is a

drug,

en by

a drug,

nts in

drug,

en by

a drug,

fied

he

on the

27.5

27.6

27.7

28

28.1

if it i

the D

if it i

27.6

27.6

27.6

In C

may

indiv

27.7

27.7

27.7

Bu

Whe

28.1

28.1

s a prescri

Drug Tariff

s a prescri

6.1 th

e

A

6.2 th

in

6.3 w

p

Clause 27.1

y be amend

vidual Patie

7.1 th

7.2 th

p

7.3 a

d

ulk Pres

ere:

1.1 th

tr

in

re

1.2 a

p

d

a

Class

iption for a

f; and

iption for a

he Patient

ntry in Par

Appliance;

he Applianc

n respect o

when issuin

rescription

1 “clinical m

ded from ti

ent agreed

he Patient

he medical

lan; and

ny Supple

irections fo

scribing

he Contrac

reatment o

nstitution in

eside; and

Prescribe

ersons for

rugs, med

pplies,

sification: O

an Applianc

a Restricted

is a person

rt IX of the

ce is presc

of that pers

ng or creat

n form the r

manageme

ime to time

d by:

to whom th

l practitione

mentary P

or administ

g

ctor is resp

of ten (10) o

n which at

r orders, fo

r whose tre

icines or A

Official

ce, the App

d Availabil

n of a desc

Drug Tarif

cribed only

son in that

ing a presc

reference “

ent plan” m

e) relating t

he plan rel

er or denti

Prescriber w

tration or a

ponsible un

or more pe

least twen

or any two

eatment the

Appliances

pliance is l

ity Applian

cription me

ff in respec

y for the pu

entry; and

cription he

“SLS”.

means a wri

to the treat

ates;

st who is a

who is to p

administer

nder the Co

ersons in a

ty (20) per

(2) or mor

e Contracto

to which th

isted in Pa

nce:

entioned in

ct of that

urposes sp

includes o

itten plan (

tment of a

a party to th

prescribe, g

under the

ontract for

a school or

rsons norm

re of those

or is respo

his Clause

44

art IX of

the

ecified

on the

(which

n

he

give

plan.

the

other

mally

e

onsible,

e 28

28.2

28.3

29

29.1

29.2

the

the p

Whe

the p

the f

App

28.2

28.2

Clau

supp

Serv

28.3

28.3

Ex

The

who

char

that

Patie

In co

unde

seek

whic

Prescriber

purpose.

ere a Presc

purpose m

form the na

liances are

2.1 th

re

2.2 th

th

uses 28 ap

plied as pa

vices and w

3.1 in

d

a

1

3.2 in

p

xcessive

Contracto

ose cost or

racter of th

which was

ent.

onsidering

er Clause

k the views

ch the Con

Class

may use a

criber uses

mentioned i

ames of th

e ordered)

he name of

eside; and

he number

he Contrac

pplies to an

art of pharm

which:

n the case

escription

n order ma

968 (medic

n the case

roduct.

e Presc

or shall not

quantity, i

he drug, me

s reasonab

whether th

29.1 the C

s of the Lo

tractor pro

sification: O

a single No

s a single N

n Clause 2

he persons

enter on t

f the schoo

r of person

ctor is resp

ny drug, me

maceutical

of a drug o

or class w

ade under

cinal produ

of an Appl

ribing

prescribe

n relation t

edicine or

bly necess

he Contrac

Commission

cal Medica

oviders the

Official

on-Electron

Non-Electr

28.1.2, he

for whom

he form:

ol or institu

s residing

ponsible.

edicine or

services o

or medicin

which is for

section 58

ucts on pre

liance, doe

drugs, me

to any Pat

Appliance

ary for the

ctor has br

ner may, if

al Committ

Services.

nic Prescri

ronic Presc

shall (inste

the drugs,

ution in whi

there for w

Appliance

or Local Ph

e, is not a

the time b

8(1) of the

escription o

es not cont

edicines or

ient, is, by

in questio

proper tre

reached its

f the Contra

tee (if any)

iption Form

cription Fo

ead of ente

, medicine

ich those p

whose trea

which can

harmaceut

product of

being speci

Medicines

only); or

tain such a

Appliance

reason of

n, in exces

eatment of

s obligation

actor cons

) for the are

45

m for

rm for

ering on

s or

persons

tment

n be

tical

f a

fied in

Act

a

es

the

ss of

that

ns

sents,

ea in

30

30.1

30.2

31

31.1

Pro

Im

Subj

30.1

30.1

but

if it i

Noth

med

Med

Pa

Per

Exce

serv

31.1

31.1

31.1

31.1

ovision

mediate

ject to Cla

1.1 s

n

n

p

1.2 m

n

e

a

shall, in ei

s for a per

hing in Cla

dicine to a

dicines Act

atients

rsons to

ept where

vices, the C

1.1 R

1.2 T

1.3 p

e

1.4 a

re

Class

of Drug

e Treatm

use 30.2, t

hall provid

ot being a

eeded for

rovision ca

may provide

ot being a

ngaged by

pplies to th

ther case,

rson or a p

use 30.1 a

Patient oth

1968, or a

whom S

specifically

Contractor

Registered

Temporary

ersons to w

mergency

ny person

egulation 3

sification: O

gs, Med

ment or

the Contra

e to a Pati

Scheduled

the immed

an otherwis

e to a Patie

Scheduled

y the Contr

hat Patient

provide a

purpose spe

authorises

herwise tha

any regulat

Services

y stated ot

shall provi

Patients;

Residents

whom the

or immedi

for whom

30 of the G

Official

dicines

r Person

actor:

ent any dr

d Drug, wh

diate treatm

se be obta

ent any dru

d Drug, wh

ractor pers

t,

a Restricted

ecified in t

a person t

an in accor

tions or ord

are to be

therwise in

ide Service

s;

Contractor

iately nece

the Contra

GMS Contra

and Ap

nal Adm

rug, medici

here such p

ment of tha

ined; and

ug, medicin

hich a pers

sonally adm

d Availabil

he Drug Ta

to supply a

rdance with

ders made

e provide

respect of

es under th

r is require

essary trea

actor is res

acts Regul

ppliance

ministra

ine or App

provision is

at Patient b

ne or Appl

son employ

ministers o

ity Applian

ariff.

any drug or

h Part 3 of

e under tha

ed

of particular

he Contrac

ed to provid

atment;

sponsible u

lations;

46

es for

ation

liance,

s

before a

iance,

yed or

r

nce only

r

f the

at Act.

r

ct to:

de

under

31.2

31.3

31.4

31.5

31.6

31.7

31.1

31.1

Pat

The

serv

Sche

Whe

31.3

31.3

the

agre

Reg

Whe

cons

Area

appl

of th

List

The

Not

The

Patie

31.7

1.5 a

u

1.6 a

p

tient Reg

Contracto

vices in the

edule 2.

ere a Patie

3.1 m

3.2 w

Patient ma

ees, notwit

gistration A

ere a Patie

sequence

a as part o

lication of a

hat Patient

t of Patie

Contracto

used.

Commissi

ents:

7.1 w

its

h

C

Class

ny other pe

nder arran

ny other pe

rovide Ser

gistration

or is respon

e Patient R

ent:

moves into

wishes to re

ay remain o

hstanding

Area.

ent remains

of Clause

f the Patie

any other t

.

ents

or’s List of P

ioner shall

who have b

s List of Pa

ave not su

Clauses 31

sification: O

erson to w

ngements m

erson to w

rvices unde

n Area

nsible for th

Registration

the Outer

emain on t

on the List

that the Pa

s on the Co

31.3, the P

ent Registra

terms and

Patients is

prepare a

been accep

atients und

ubsequentl

.23 to 31.5

Official

whom the C

made with

whom the C

er the Con

he provisio

n Area whic

Boundary

he Contrac

of Patient

atient no lo

ontractor’s

Parties sha

ation Area

conditions

open.

and keep u

pted by the

der Clause

y been rem

58; and

Contractor

another C

Contractor

tract.

on of prima

ch is define

Area to re

ctor’s List o

s if the Co

onger resid

List of Pat

all treat the

for the pur

s of the Co

p to date a

e Contracto

s 31.8 to 3

moved from

is respons

Contractor;

has agree

ary healthc

ed in Anne

eside; and

of Patients

ontractor so

des in the

tients as a

e Outer Bo

rposes of t

ontract in re

a List of the

or for inclus

31.12 and w

m that list

47

sible

and

d to

care

ex 1 of

s,

o

Patient

a

undary

the

espect

e

sion in

who

under

31.8

31.9

31.10

31.11

31.7

App

The

for in

whe

the t

or C

The

appl

Imm

resid

appl

serv

Subj

List

med

pers

An a

31.1

7.2 w

3

s

plication

Contracto

nclusion in

ether or not

time of tha

Contractor o

Contracto

lication for

mediate Fam

dent in the

lication, in

vices.

ject to Cla

of Patients

dical card o

son authori

application

11.1 o

3

3

3

Class

who have b

1.101, to 3

ubsequent

n for inclu

or may, if its

n its List of

t resident i

at applicatio

of primary

or may, if its

inclusion i

mily Memb

Patient Re

the List of

use 31.11,

s shall be m

or an applic

ised by the

may be m

n behalf of

1.11.1.1

1.11.1.2

1.11.1.3

sification: O

been assign

31.104 and

tly been re

usion in

s List of Pa

Patients m

n the Patie

on, in the L

medical se

s List of Pa

in its List o

ber of a Re

egistration

f Patients o

, an applic

made by d

cation sign

e applicant

made:

f any Child

by either

parents,

care of th

by a pers

authority

committe

by a pers

organisa

Official

ned to the

d whose as

escinded.

a List of

atients is o

made by or

ent Registr

List of Patie

ervices.

atients is c

of Patients

egistered P

n Area or in

of another

ation for in

elivering to

ned (in eith

t to sign on

d:

r parent, or

the guardi

he Child;

son duly au

to whose

ed under th

son duly au

tion by wh

Contracto

ssignment

f Patients

open, acce

r on behalf

ration Area

ents of ano

closed, only

from a per

Patient whe

ncluded, at

provider of

nclusion in

o the Pract

her case) b

n his behalf

r in the abs

an or othe

uthorised b

care the C

he Children

uthorised b

ich the Ch

r under Cla

has not

s

pt an appl

f of any pe

a or include

other Cont

y accept a

rson who i

ether or no

t the time o

f primary m

the Contra

tice Premis

by the appl

f.

sence of bo

er adult who

by a local

Child has b

n Act 1989

by a volunt

ild is being

48

auses

ication

rson,

ed, at

tractor

n

s an

ot

of that

medical

actor’s

ses a

icant or

oth

o has

een

9; or

tary

g

31.12

31.13

31.14

31.1

Whe

of P

31.1

31.1

Tem

The

Tem

31.1

31.1

For

temp

11.2 o

a

m

p

a

th

C

ere the Con

atients, it s

12.1 n

la

th

re

p

co

12.2 re

b

mporary

Contracto

mporary Re

13.1 te

re

(o

lo

13.2 m

re

the purpos

porarily res

Class

n behalf of

n applicati

made on the

rimary care

ttorney gra

hat person

Capacity Ac

ntractor ha

shall:

otify the Pa

acks capac

heir behalf)

eceive serv

erformer e

ondition; a

ecord in wr

ehalf of the

Residen

or may, if its

esident pro

emporarily

esidence a

or their equ

ocality whe

moving from

esident in a

ses of Clau

sident in a

sification: O

accommo

Act; or

f any adult

on, or to a

eir behalf,

rer of that p

anted by th

by the cou

ct 2005.

as accepte

atient (or,

city, the pe

) of the Pa

vices from

either gene

and

riting any s

e Patient.

nts

s List of Pa

ovided it is

resident a

and is not b

uivalent) u

ere he is te

m place to

any place.

use 31.13,

place if, w

Official

odated und

t who lacks

authorise su

by a relati

person, a d

hat person

urt under th

d an applic

in the case

erson who m

atient’s righ

a particula

erally or in

such prefer

atients is o

satisfied th

away from

being provi

nder any o

emporarily

place and

a person s

when he ar

der the pro

s the capac

uch an app

ve of that p

donee of a

or a deput

he provisio

cation for i

e of a Child

made the a

ht to expres

ar performe

relation to

rence expr

open, acce

hat the per

his normal

ided with E

other arran

residing; o

not for the

shall be re

rives in tha

ovisions of

city to mak

plication to

person, the

lasting po

ty appointe

ons of the M

nclusion in

d or an adu

application

ss a prefer

er or class

any partic

ressed by

pt a perso

rson is:

l place of

Essential S

ngement in

or

e time bein

garded as

at place, he

49

that

ke such

o be

e

wer of

ed for

Mental

n its List

ult who

n on

rence to

s of

ular

or on

n as a

Services

the

g

e

31.15

31.16

31.17

31.18

31.19

31.20

inten

than

Whe

acce

or su

Patie

and

date

At th

resp

notif

Tem

Ref

Pat

The

31.8

relat

orien

The

appl

the a

the O

If the

31.1

appl

pers

and

The

mad

shal

nds to stay

n three (3)

ere the Con

epted as a

uch shorte

ent, the Co

its respon

e on which

he end of t

ponsibility f

fy the Com

mporary Re

fusal of a

tients or

Contracto

8 to 31.16 i

te to the ap

ntation, ap

reasonabl

lications m

applicant d

Outer Bou

e Contract

.6, it shall

licant (or, i

son making

the reason

Contracto

de under C

l make this

Class

y there for

months.

ntractor wi

Temporar

er period fo

ontractor s

sibility for

the notific

hree (3) m

for the Pati

mmissioner

esident.

applicati

for acce

or shall only

if it has rea

pplicant’s r

ppearance,

le grounds

made under

does not liv

ndary Area

tor refuses

, within fou

n the case

g the applic

n for it.

or shall kee

Clauses 31.

s record av

sification: O

more than

shes to ter

ry Residen

or which it h

shall notify

that perso

cation was

months, or o

ient has co

r in writing

ons for i

eptance a

y refuse an

asonable g

race, gend

disability

s referred t

r Clauses 3

ve in the P

a.

an applica

urteen (14)

e of a Child

cation on t

ep a written

.8 to 31.12

vailable to

Official

twenty fou

rminate its

nt before th

had agreed

the Patien

n shall cea

given.

on such ea

ome to an

of any per

inclusion

as a Tem

n applicatio

grounds for

der, social c

or medical

o in Clause

31.8 to 31.

atient Reg

ation made

) days of its

d or an adu

their behalf

n record of

2 and of the

the Comm

ur (24) hou

responsib

he end of th

d to accept

t either ora

ase seven

arlier date a

end, the C

son whom

n in the L

mporary R

on made u

r doing so w

class, age,

l condition.

e 31.17 sh

12 include

gistration A

e under Cla

s decision,

ult who lack

f) in writing

f refusals o

e reasons f

missioner o

urs but not

bility for a p

hree (3) mo

pt him as a

ally or in w

(7) days a

as its

Contractor s

m it accepte

List of

Resident

under Claus

which do n

, religion, s

.

hall, in the c

e the groun

Area, or live

auses 31.8

, notify the

ks capacity

g of the ref

of applicatio

for them a

on request.

50

more

person

onths

writing

after the

shall

ed as a

t

ses

not

sexual

case of

nd that

es in

8 to

y, the

fusal

ons

and

31.21

31.22

31.23

31.24

31.25

Pat

Whe

of P

31.2

31.2

The

prefe

prefe

31.2

31.2

Rem

The

for r

Whe

unde

remo

pers

A re

31.2

tient pref

ere the Con

atients, it s

21.1 n

la

b

re

p

co

21.2 re

b

Contracto

erence exp

erred perfo

22.1 h

th

22.2 d

th

movals f

Contracto

removal fro

ere the Com

er Clause

oved from

son from th

emoval und

25.1 o

n

p

Class

ference o

ntractor ha

shall:

otify the Pa

acks capac

ehalf) of th

eceive serv

erformer e

ondition; a

ecord in wr

ehalf of the

or must end

pressed un

ormer:

as reasona

he person w

oes not ro

he Contrac

rom the

or shall noti

om its List o

mmissione

31.23, or r

the Contra

he Contrac

der Clause

n the date

otification

rovider of

sification: O

of practit

as accepte

atient (or,

city, the pe

he Patient’s

vices from

either gene

and

riting any s

e Patient.

deavour to

nder Claus

able groun

who expre

utinely per

ctor's pract

list at th

ify the Com

of Patients

er receives

receives a

actor’s List

ctor’s List o

31.24 sha

on which

of the regi

Essential S

Official

tioner

d an applic

in the case

erson makin

s right to e

a particula

erally or in

such prefer

comply w

se 31.21 bu

nds for refu

essed the

rform the s

tice.

he reques

mmissione

s received

s notificatio

request fro

t of Patient

of Patients.

all take effe

the Comm

stration of

Services (

cation for i

e of a Child

ng the app

express a p

ar performe

relation to

rence expr

ith any rea

ut need no

using to pro

preference

service in q

st of the

r in writing

from a Reg

on from the

om the Pat

ts, it shall r

ect:

missioner re

the person

or their eq

nclusion in

d or an adu

plication on

preference

er or class

any partic

ressed by

asonable

ot do so if t

ovide servi

e; or

question wi

Patient

g of any req

gistered P

e Contracto

tient to be

remove tha

eceives

n with anot

quivalent);

51

n its List

ult who

n their

to

s of

ular

or on

he

ices to

ithin

quest

atient.

or

at

ther

or

31.26

31.27

31.28

31.2

whic

The

31.2

31.2

that

Con

In C

31.6

notif

rece

to:

31.2

31.2

Rem

Subj

grou

whic

relig

the C

25.2 fo

o

is

chever is th

Commissi

26.1 s

26.2 th

the Patien

ntractor’s L

Clauses 31.

61 a refere

fication req

eived from

27.1 in

p

27.2 in

m

in

P

a

th

C

movals f

ject to Cla

unds for wi

ch do not r

gion, sexua

Contractor

Class

ourteen (14

r request m

s received

he sooner.

ioner shall

ubject to C

he Contrac

nt’s name w

ist of Patie

.26, 31.28.

nce to a re

quired to be

or advice,

n the case

erson refe

n the case

make the re

nformation

Primary Ca

ttorney gra

hat person

Capacity Ac

rom the

uses 31.36

shing a Pa

elate to the

al orientatio

r shall:

sification: O

4) days aft

made unde

by the Com

.

, as soon a

Clause 31.2

ctor

will be or h

ents on the

.2, 31.35.1

equest rece

e given to,

informatio

of a Patien

erred to in C

of an adul

elevant req

or notifica

rer of that

anted by th

by the cou

ct 2005.

list at th

6 to 31.43,

atient to be

e applican

on, appear

Official

er the date

er Clauses

mmissione

as practica

27, the Pat

has been re

e date refer

, 31.41, 31

eived from

a Patient

on or notific

nt who is a

Clause 31.

t Patient w

quest or rec

ation, a rela

person, a

hat person

urt under th

he reques

where the

e removed

t’s race, ge

rance, disa

e on which

31.23 or 3

er,

able, notify

tient; and

emoved fro

rred to in C

1.42, 31.47

, or advice

shall inclu

cation requ

a Child, a p

11; or

who lacks th

ceive the r

ative of tha

donee of a

or a deput

he provisio

st of the

e Contracto

from its Li

ender, soc

ability or me

the notific

31.24 resp

y in writing:

om the

Clause 31.2

7 31.54 an

e, informati

de a reque

uired to be

parent or o

he capacit

relevant ad

at person, t

a lasting po

ty appointe

ons of the M

Contrac

or has reas

st of Patie

cial class, a

edical con

52

cation

ectively

25.

nd

ion or

est

given

ther

ty to

dvice,

the

ower of

ed for

Mental

ctor

sonable

nts

age,

dition,

31.29

31.30

31.31

31.32

31.33

31.2

31.2

Whe

appr

reas

trust

Clau

irrev

Con

Befo

31.2

of ad

unle

31.3

31.3

The

acco

give

The

31.2

the c

appl

and

on re

A re

Clau

28.1 n

P

28.2 s

s

ere the circ

ropriate for

sonable op

t between

use 31.28 m

vocable bre

tractor.

ore the Con

28, it shall,

ddress, iss

ess:

30.1 it

30.2 it

s

h

C

Contracto

ordance wi

en.

Contracto

28 which sh

circumstan

lies, the gr

the Contra

equest.

emoval req

use 31.34,

Class

otify the C

Patient rem

ubject to C

pecific rea

cumstance

r a more sp

pinion of the

the Patien

may consis

eakdown in

ntractor ca

except wh

sue a warn

is not reas

has reaso

uch a warn

ealth of the

Contractor,

or shall reco

ith Clause

or shall kee

hall include

nces of the

rounds for

actor shall

uested in a

take effec

sification: O

Commission

moved; and

Clause 31.2

sons for re

es of the re

pecific rea

e Contract

nt and the C

st of a stat

n the relati

an request

here the re

ning to the

sonably pr

onable grou

ning would

e Patient o

or other p

ord in writi

31.30 or t

ep a written

e the reaso

e removal a

a more sp

make this

accordanc

ct from the

Official

ner in writin

29, notify t

equesting r

moval are

son to be g

tor, there h

Contractor

tement tha

onship bet

a removal

ason for re

Patient tha

racticable f

unds for be

d be harmfu

or would pu

ersons.

ng the dat

he reason

n record of

on for remo

and in case

ecific reas

record ava

e with Clau

date on w

ng that it w

he Patient

removal.

such that

given, and

has been a

, the reaso

t there has

tween the

in accorda

emoval rela

at he is at r

for it to do s

elieving tha

ul to the ph

ut at risk th

e of any w

why no su

f removals

oval given

es where C

on not bein

ailable to t

use 31.28

hich the pe

wishes to h

t in writing

it is not

d in the

a breakdow

on given un

s been an

Patient an

ance with C

ates to a c

risk of rem

so; or

at the issue

hysical or m

he safety o

warning give

uch warnin

under Cla

to the Pat

Clause 31.

ng approp

the Commi

shall, subj

erson is

53

ave the

of its

wn of

nder

d the

Clause

change

moval

e of

mental

of the

en in

g was

use

ient,

29

riate,

issioner

ect to

31.34

31.35

31.36

31.37

regis

equi

notic

Whe

Clau

than

writi

day

that

the B

prov

soon

The

31.3

31.3

that

Con

31.3

Rem

Whe

Patie

31.3

31.3

the C

31.3

The

31.3

stered with

ivalent), or

ce, whiche

ere, on the

use 31.33,

n seven (7)

ng of that f

after the C

the person

Board rece

vider of Ess

ner.

Commissi

35.1 s

35.2 th

the Patien

ntractor’s L

34.

moval of

ere the Con

ents with im

36.1 th

th

w

36.2 it

Contractor

37.

persons re

37.1 a

Class

h another p

r the eighth

ever is the s

date on w

the Contra

) days, the

fact and th

Commissio

n no longe

eives notifi

sential Ser

ioner shall

ubject to C

he Contrac

nt’s name h

ist of Patie

f violent

ntractor wi

mmediate

he Patient

he persons

way that an

has report

r shall notif

eferred to

medical p

sification: O

provider of

h day after

sooner.

which the re

actor is tre

Contracto

he removal

oner receiv

er needs su

cation that

rvices (or t

notify in w

Clause 31.2

ctor,

has been o

ents on the

Patients

shes a Pa

effect on t

has comm

s specified

ny such per

rted the inc

fy the Com

in Clause

practitioner

Official

f Essential

the Comm

emoval wo

ating the P

or shall info

l shall take

es notifica

uch treatme

t the perso

their equiva

writing:

28, the Pat

or will be re

e date refer

from the

tient to be

the ground

mitted an ac

in Clause

rson has fe

cident to th

mmissioner

31.36 are:

r;

Services (

missioner re

ould take ef

Patient at in

orm the Co

e effect on t

tion from th

ent, or on t

on is registe

alent), whic

tient; and

emoved fro

rred to in C

e list

removed f

s that:

ct of violen

31.37 or b

eared for h

e police,

in accorda

(or their

eceives th

ffect under

ntervals of

ommissione

the eighth

he Contrac

the date o

ered with a

chever is t

om the

Clause 31.3

from its Lis

nce against

behaved in

his safety; a

ance with C

54

e

r

f less

er in

(8th)

ctor

n which

another

the

33 or

st of

t any of

such a

and

Clause

31.38

31.39

31.40

31.41

31.3

31.3

31.3

31.3

31.3

Noti

telep

subs

purp

The

from

A re

at th

Com

Com

Whe

the C

of P

infor

31.4

31.4

37.2 in

th

37.3 in

b

37.4 a

37.5 a

p

C

37.6 a

th

o

fication un

phone or fa

sequently b

pose a faxe

Commissi

m the Contr

emoval req

he time the

mmissioner

mmissioner

ere, pursua

Commissio

atients wit

rm the Pat

41.1 it

41.2 it

s

h

C

Class

n the case

hat partner

n the case

eneficial o

ny membe

ny person

erform or a

Contract; or

ny other pe

he place w

r other Hea

nder Clause

ax but if no

be confirm

ed notificat

ioner shall

ractor unde

uested in a

e Contracto

r, or sends

r.

ant to Clau

oner that it

h immedia

ient conce

is not reas

has reaso

uch a warn

ealth of the

Contractor o

sification: O

of a Contr

rship;

of a Contr

owner of sh

er of the Co

employed

assist in th

r

erson pres

where the a

alth Care P

e 31.36 ma

ot given in

med in writin

tion is not

acknowle

er Clause 3

accordanc

or makes th

s or deliver

uses 31.36

t wishes to

ate effect, i

erned unles

sonably pr

onable grou

ning would

e Patient o

or other pe

Official

ract with a

ract with a

hares in tha

ontractor’s

or engage

he performa

sent on the

attendance

Profession

ay be give

writing suc

ng within s

a written o

dge in writ

31.36.

e with Clau

he telepho

s the notifi

to 31.40, t

have a Pa

t shall, sub

ss:

racticable f

unds for be

d be harmfu

or would pu

ersons.

partnershi

company,

at company

staff;

ed by the C

ance of Se

e Practice P

of the med

al occurs.

n by any m

ch notificat

seven (7) d

one).

ing receipt

use 31.36

ne call to t

cation to th

the Contra

atient remo

bject to Cla

for it to do s

elieving tha

ul to the ph

ut at risk th

p, any part

any legal

y;

Contractor

ervices und

Premises o

dical pract

means inclu

tion shall

days (and f

t of a reque

shall take

the

he

actor has n

oved from

ause 31.41

so; or

at the issue

hysical or m

he safety o

55

tner in

and

to

der the

or in

titioner

uding

for this

est

effect

otified

its List

,

e of

mental

of the

31.42

31.43

31.44

31.45

31.46

31.47

Whe

List

Clau

Whe

acco

the P

this

Rem

The

Patie

prov

has

Hea

been

equi

A re

on w

with

agre

The

remo

Rem

Subj

pers

Patie

31.3

31.4

31.4

ere the Com

of Patients

use 31.37,

ere a Patie

ordance wi

Patient’s m

Clause an

movals f

Commissi

ents if that

vider of Ess

received n

alth and So

n registere

ivalent) ou

emoval in a

which notifi

the conse

eed betwee

Commissi

oved from

movals f

ject to Cla

son on the

ent Regist

37:

47.1 in

n

47.2 a

a

Class

mmissione

s in accord

give writte

ent is remov

ith Clauses

medical rec

nd the circu

rom the

ioner must

t Patient ha

sential Ser

notice from

ocial Servic

ed with a pr

tside Engla

accordance

ication of a

ent of the C

en the Con

ioner shall

its List of

rom list

use 31.48,

Contracto

ration Area

nform that

o longer o

dvise the P

greement

sification: O

er has rem

dance with

en notice o

ved from t

s 31.36 to

cords that t

umstances

list by th

t remove a

as subsequ

rvices (or t

m a Health

ces Board t

rovider of

and.

e with Clau

acceptance

Commissio

ntractor an

notify the

Patients un

of patien

, where the

r’s List of P

a, the Com

Patient an

bliged to v

Patient eith

to the cont

Official

oved a Pa

Clause 31

of the remo

he Contrac

31.42, the

the Patient

leading to

he Comm

a Patient fro

uently bee

their equiva

Board, a L

that the Pa

Essential S

use 31.44 s

e by the ne

ner, on su

d the new

Contracto

nder Claus

nts who

e Commiss

Patients no

mmissioner

d the Cont

visit and tre

her to obta

tinued incl

tient from t

.40 it shal

oval to that

ctor’s List o

Contracto

t has been

o his remov

missione

om the Co

n registere

alent) withi

Local Healt

atient has s

Services (o

shall take e

ew provide

ch other da

provider.

r in writing

se 31.44.

have mo

sioner is sa

o longer re

r shall, subj

tractor that

eat the Pat

ain the Con

usion of th

the Contra

l, subject t

Patient.

of Patients

or shall rec

n removed

val.

er

ontractor’s

ed with ano

in England

th Board o

subsequen

or their

effect on th

r was rece

ate as has

g of person

oved

atisfied tha

esides in th

bject to Cla

t the Contr

tient;

ntractor’s

he Patient o

56

actor’s

to

s in

cord in

under

List of

other

d, or it

r a

ntly

he date

eived or

s been

s

at a

he

use

ractor is

on its

31.48

31.49

31.50

31.4

If, at

31.4

shal

subj

Whe

Patie

shal

31.4

31.4

Rem

Kin

The

Patie

31.5

31.5

L

p

47.3 in

d

C

a

re

t the expira

47.3, the C

l remove t

ect to Clau

ere the add

ents is no

l:

49.1 g

e

d

C

49.2 a

C

C

re

moval fro

ngdom et

Commissi

ents where

50.1 in

a

50.2 is

p

Class

ist of Patie

rovider of

nform the P

ays from th

Clause 31.4

dvice and

emove him

ation of the

ommission

he Patient

use 31.37,

dress of a

longer kno

ive to the C

nd of the p

ate of the

Contractor’s

t the end o

Contractor’s

Contractor s

esponsible

om the li

tc.

ioner shall

e it receive

ntends to b

t least thre

s in Armed

atient to w

sification: O

ents or to a

Essential S

Patient tha

he date of

47.2, he ha

informed i

m from the C

e period of

ner has no

t from the C

inform him

Patient wh

own to the

Contractor

period of si

notice, to r

s List of Pa

of that perio

s List of Pa

satisfies th

e for provid

ist of pat

remove a

es notificati

be away fro

ee (3) mon

Forces of

whom claus

Official

apply for re

Services (o

t if, after th

the letter o

as not acte

t according

Contractor

f thirty (30)

t been not

Contractor’

m and the C

ho is on the

Commissi

r notice in w

ix (6) mont

remove the

atients; and

od, remove

atients unle

he Commis

ing Essent

tients ab

Patient fro

ion that tha

om the Uni

ths;

the Crown

ses 31.142

egistration w

or their equ

he expiratio

of advice re

ed in accord

gly, the Co

r’s List of P

days refer

ified of the

’s List of P

Contractor

e Contracto

oner, the C

writing that

ths comme

e Patient fr

d

e the Patie

ess, within

ssioner tha

tial Service

bsent from

om the Con

at Patient:

ted Kingdo

n (except in

to 31.146

with anoth

uivalent); a

on of thirty

referred to

rdance with

ommissione

Patients.

rred to in C

e action tak

Patients and

r according

or’s List of

Commissio

t it intends

encing with

rom the

ent from th

that perio

at it is still

es to that P

m the Un

ntractor’s L

om for a pe

n the case

6 apply);

57

er

and

y (30)

in

h the

er will

Clause

ken, it

d,

gly.

oner

, at the

h the

e

d, the

Patient.

nited

List of

eriod of

of a

31.51

31.52

31.53

31.54

31.5

31.5

31.5

A re

31.5

31.5

The

remo

Rem

Tem

The

Patie

Con

whe

31.5

31.5

The

31.2

50.3 is

se

50.4 h

m

50.5 h

emoval in a

51.1 in

th

th

n

w

51.2 in

fr

n

Commissi

oved from

moval fro

mporary

Commissi

ent who ha

tractor or o

ere it is sati

53.1 th

h

53.2 th

re

A

Commissi

27, where p

Class

s serving a

entences t

as been ab

more than t

as died.

accordance

n the cases

he date of t

he date on

otification

whichever is

n the cases

rom the da

otification

ioner shall

its List of

om the L

Residen

ioner shall

as been ac

other provi

isfied, after

hat the Pat

as exceed

hat the Pat

esidence o

Area.

ioner shall

practicable

sification: O

prison sen

totalling in

bsent from

three (3) m

e with Clau

s referred t

the depart

which the

of the dep

s the later;

s referred t

ate on whic

of the abse

notify the

Patients un

List of Pa

nts

remove fr

ccepted as

ider of Ess

r due inqui

tient’s stay

ded three (3

tient has no

or any othe

notify the

e, the Patie

Official

ntence of m

the aggreg

m the United

months; or

use 31.50 s

to in Claus

ure, enlistm

Commiss

arture, enl

;

to in Claus

ch the Com

ence or de

Contracto

nder Claus

atients ac

rom the Co

s a Tempor

sential Serv

iry:

y in the plac

3) months;

ot returned

er place wit

Contracto

ent, of a re

more than

gate more

d Kingdom

shall take e

ses 31.50.1

ment or im

ioner first r

istment or

ses 31.50.4

mmissioner

eath.

r in writing

se 31.50.

ccepted

ontractor’s

rary Reside

vices (or th

ce of temp

; and

d to his nor

thin the Pa

r and, subj

moval und

two (2) ye

than that p

m for a peri

effect:

1 to 31.50.

mprisonmen

receives

imprisonm

4 and 31.5

r first receiv

g of Patient

elsewhe

List of Pat

ent by ano

heir equiva

porary resid

rmal place

atient Regis

ject to Cla

der Clause

58

ars or

period;

od of

3 from

nt or

ment

0.5

ves

ts

ere as

tients a

other

alent)

dence

of

stration

use

31.53.

31.55

31.56

31.57

31.58

31.59

A no

31.5

31.5

Rem

Whe

pupi

Con

part

by th

Whe

part

shal

of P

that

The

remo

Ter

with

Whe

31.5

otification t

55.1 h

h

th

T

55.2 th

moval fro

ere the Con

ils at, or st

tractor’s L

iculars of p

hat school

ere the Com

iculars me

l consult th

atients any

school.

Commissi

oved from

rmination

h the Co

ere the Con

59.1 h

se

3

3

Class

to the Patie

is entitlem

im of Esse

he Contrac

Temporary

he name, p

om a list

ntractor pr

aff of, a sc

ist of Patie

persons wh

.

mmissione

ntioned in

he Contrac

y persons

ioner shall

its List of

n of resp

ntractor

ntractor:

as receive

ervices oth

1.59.1.1

1.59.1.2

sification: O

ent under C

ent to mak

ential Servi

ctor by who

Resident;

postal and

t of pupil

rovides Ess

chool, the C

ents any su

ho are pup

er has mad

Clause 31

ctor as to w

appearing

notify the

Patients un

ponsibilit

ed an applic

her than Es

from a pe

Contracto

from a pe

Tempora

Official

Clause 31.

ke arrange

ices (or the

om he has

and

email add

ls at a sc

sential Ser

Commissio

uch patient

pils at, or st

de a reques

1.56 and ha

whether it s

on that lis

Contracto

nder Claus

ty for Pat

cation for t

ssential Se

erson who

or’s List of

erson who

ary Residen

54 shall in

ments for t

eir equivale

been treat

ress of the

chool etc

rvices unde

oner shall r

ts who do n

taff of, that

st to a sch

as not rece

should rem

t as pupils

r in writing

se 31.56

tients no

the provisio

ervices:

is not inclu

f Patients;

m it has no

nt; or

nform him o

the provisi

ent), includ

ted as a

e Commiss

c.

er the Con

remove fro

not appear

t school pr

ool to prov

eived them

move from

s at, or staf

g of Patient

ot registe

on of medi

uded in the

ot accepte

59

of:

on to

ding by

sioner.

tract to

om the

r on

rovided

vide the

m, it

its List

ff of,

ts

ered

ical

e

d as a

31.60

31.61

31.5

The

31.6

31.6

31.6

If the

Clau

reas

3

59.2 h

th

s

C

circumsta

60.1 th

w

q

60.2 in

te

p

o

C

b

q

60.3 it

3

3

e Contract

use 31.60.2

son for it.

Class

1.59.1.3

as accepte

he Service

hall be term

Clause 31.6

nces refer

he Patient

wishes it to

uestion;

n cases wh

erminating

erson’s rac

rientation,

Contractor i

e responsi

uestion; or

coming to

1.60.3.1

1.60.3.2

tor wishes

2, it shall n

sification: O

on behal

31.59.1.1

persons

ed that per

in questio

minated in

60.

rred to in C

informing t

be respon

here the Co

its respon

ce, gender

appearanc

informing t

ible for pro

r

o the notice

no longe

Area for

provide t

is no long

the other

Patients

the servic

to termina

notify the P

Official

f of a pers

1 and 31.5

specified i

rson as a P

on, its respo

the circum

Clause 31.5

the Contra

nsible for p

ontractor h

sibility whi

r, social cla

ce, disabili

the Patient

oviding him

e of the Co

r resides in

which the

he service

ger include

r contracto

the Contra

ce in ques

te its respo

Patient of th

on mention

9.1.2, from

n Clause 3

Patient for

onsibility fo

mstances re

59 are:

actor that h

rovision of

has reason

ch do not

ass, age, re

ity or medi

t that it no

m with the s

ontractor th

n the Patie

Contractor

; or

ed in the Li

r to whose

actor has a

tion.

onsibility fo

he termina

ned in Clau

m one of th

31.11; and

the provisi

or that Pat

referred to

he no longe

f the servic

able groun

relate to th

religion, se

ical conditi

longer wis

service in

hat the Pati

ent Registr

r has agree

ist of Patie

e Registere

agreed to p

or a patien

ation and th

60

uses

e

ion of

ient

in

er

ce in

nds for

he

xual

on, the

shes to

ient:

ation

ed to

ents of

ed

provide

t under

he

31.62

31.63

31.64

The

31.5

avai

A te

31.6

31.6

App

Whe

send

Com

31.6

31.6

31.6

31.6

Contracto

59 to 31.61

lable to the

rmination u

63.1 fr

g

3

63.2 in

w

plication

ere the Con

d a written

mmissioner

64.1 th

o

w

O

im

e

64.2 a

a

th

s

64.3 a

p

o

o

64.4 th

L

le

Class

or shall kee

and of the

e Commiss

under Clau

rom the da

rounds for

1.36; or

n all other c

which the n

n for Clos

ntractor wh

applicatio

r. The App

he options

r implemen

which the C

Open List o

mplemente

xtinguishin

ny discuss

nd a summ

he opinion

hould not b

ny discuss

roviders in

f the opinio

f Patients s

he period o

ist of Patie

ess than th

sification: O

ep a written

e reasons

sioner on r

use 31.60.

ate on whic

r terminatio

cases, fou

otice is giv

sure of L

hich wishe

n (the “App

plication m

which the

nted in an

Contractor

of Patients

ed, the leve

ng such dif

sions betwe

mary of tho

of those P

be closed;

sions betwe

n the Patien

on of the o

should or s

of time dur

ents to be c

hree (3) mo

Official

n record of

for them a

request.

2 shall tak

ch the notic

on are thos

rteen (14)

ven.

Lists of P

s to close

plication”)

ust include

Contracto

attempt to

has encou

and, if any

el of succe

fficulties;

een the Co

ose discuss

Patients the

een the Co

nt Registra

other provid

should not

ing which t

closed and

onths and n

f terminatio

nd shall m

e effect:

ce is given

se specified

days from

Patients

its List of P

to close its

e the follow

r has cons

o relieve the

ntered in r

y of the opt

ss in reduc

ontractor a

sions inclu

e List of Pa

ontractor a

ation Area

ders as to w

be closed

the Contra

d that perio

not more th

ons under C

make this re

where the

d in Clause

the date o

Patients, it

s list to the

wing details

sidered, rej

e difficultie

respect of

tions were

cing or

and its Pati

ding wheth

atients sho

and other

and a sum

whether th

d;

actor wishe

od must no

han 12 mo

61

Clause

ecord

e

e

on

must

e

s:

jected

es

its

ents

her in

ould or

mmary

he List

es its

ot be

onths;

31.65

31.66

31.67

31.68

31.69

31.6

31.6

31.6

The

perio

rece

The

othe

cons

The

conc

31.6

31.6

to en

The

refe

the a

The

disc

the C

64.5 a

C

re

c

64.6 a

d

th

o

e

64.7 a

to

Commissi

od of seve

eived by th

Commissi

er informati

sider the A

Commissi

cerning:

67.1 th

C

67.2 c

nable the C

Commissi

rred to in C

aim of kee

Commissi

cussions, in

Contractor

Class

ny reasona

Contractor c

emain Ope

losure to b

ny plans th

ifficulties m

he List of P

pen at the

xistence o

ny other in

o be drawn

ioner must

n (7) days

e Commis

ioner must

ion from th

Application.

ioner must

he support

Contractor;

hanges wh

Contractor

ioner and t

Clause 31.

ping the C

ioner or the

nvite the Lo

r provides S

sification: O

able suppo

considers

en or would

be minimise

he Contrac

mentioned

Patients ma

end of the

of those diff

nformation

n to attentio

t acknowle

starting on

sioner.

t consider

he Contrac

.

t enter into

which the

or

hich the Co

r to keep its

the Contra

67, use its

Contractor's

e Contract

ocal Medic

Services u

Official

ort from the

would ena

d enable th

ed;

ctor may ha

in that App

ay be close

e proposed

ficulties; an

which the

on of the C

edge receip

n the date

the Applica

ctor which i

o discussio

Commiss

ommission

s List of Pa

actor must,

s reasonab

s List of Pa

tor may, at

cal Commit

under the C

e Commiss

ble its List

he period o

ave to allev

plication du

ed in order

d closure p

nd

Contracto

Commissio

pt of the Ap

the Applic

ation and m

t requires t

ns with the

ioner may

er or Cont

atients Ope

throughou

le endeavo

atients Ope

t any stage

ttee for the

Contract to

sioner whic

t of Patient

of proposed

viate the

uring the p

r for that lis

period witho

or considers

ner.

pplication w

cation was

may reque

to enable

e Contracto

give the

tractor may

en.

ut the discu

ours to ach

en.

e during the

e area in w

o attend an

62

ch the

ts to

d

period

st to re-

out the

s ought

within a

est such

it to

or

y make,

ussions

hieve

e

which

y

31.70

31.71

31.72

31.73

31.74

mee

disc

The

Com

of P

Con

resp

The

com

deci

The

Com

With

App

Com

31.7

31.7

The

the A

case

31.8

31.7

etings arran

cuss the Ap

Commissi

mmissioner

atients, an

tractor a s

pect of the

Commissi

mment on a

sion in res

Contracto

mmissioner

hin a period

lication (or

mmissioner

73.1 to

c

to

73.2 to

Commissi

Application

e where th

82 to 31.84

74.1 T

to

st

d

3

Class

nged betw

pplication.

ioner may

r as may b

nd if it does

ummary of

Application

ioner must

all the inform

spect of the

or may with

r makes a

d of 21 day

r within suc

r must mak

o approve t

losure is to

o re-open;

o reject the

ioner must

n in accord

e Applicati

4.

The Contrac

o close its

tarting on t

ecision on

1.74.1.1

sification: O

ween the Co

consult su

e affected

s so, the C

f the views

n.

t enable th

mation bef

e Applicatio

hdraw its A

decision in

ys starting

ch longer p

ke a decisi

the Applica

o take effec

or

e Applicatio

t notify the

dance with

ion is rejec

ctor must n

List of Pat

the date on

the Applic

Clauses

Official

ommission

uch person

by the clo

ommission

s expresse

e Contract

fore the Co

on.

Application

n respect o

on the dat

period as t

on:

ation and d

ct and the

on.

Contracto

Clauses 3

cted, in acc

not submit

ients in an

n which the

cation unle

31.82 to 3

ner and the

s as it app

sure of the

ner must p

ed by those

tor to cons

ommission

at any time

of that Appl

te of receip

he Parties

determine

date the L

or of its dec

31.75 to 31

cordance w

more than

y period of

e Commiss

ss:

1.84 apply

e Contracto

pears to the

e Contracto

provide to t

e consulted

sider and

ner makes

e before th

lication.

pt of the

may agree

the date th

List of Patie

cision to ap

.76, or in t

with Clause

n one appl

f 12 month

sioner mak

y; or

63

or to

e

or's List

he

d in

a

he

e), the

he

ents is

pprove

the

es

ication

hs

kes its

31.75

31.76

App

Pat

Whe

Con

31.7

31.7

The

31.7

31.7

31.7

3

proval of

tients

ere the Com

tractor’s L

75.1 n

p

in

75.2 a

o

th

th

w

Closure N

76.1 th

w

3

3

a

(3

76.2 th

ta

76.3 th

Class

1.74.1.2

f Applica

mmissione

ist of Patie

otify the C

ossible an

nclude the

t the same

f the Closu

he area in w

he Contrac

with Clause

Notice must

he period o

will be close

1.76.1.1

1.76.1.2

nd in eithe

3) months

he date fro

ake effect;

he date fro

sification: O

there has

the Cont

deliver th

ation to C

er approve

ents, it mus

Contractor o

d the notif

details refe

e time as it

ure Notice

which the

ct and to an

e 31.70.

t include:

of time for w

ed which m

the perio

the List o

in the cas

Contracto

period, th

er case, the

and not m

om which th

and

om which th

Official

s been a c

ractor whic

he Services

Close the

s the appli

st--

of its decis

ication (the

erred to in

notifies th

to the Loc

Contractor

ny person

which the

must be:

od specified

of Patients;

se where t

or have ag

hat differen

e period m

ore than 1

he closure

he List of P

hange in c

ch affects i

s under the

e Contra

cation to c

ion in writi

e “Closure

Clause 31

e Contract

al Medical

r provides

it consulte

Contractor

d in the ap

; or

the Commi

greed in wr

nt period,

ust be not

2 months;

of the List

Patients is

circumstan

its ability to

e Contract

actor’s Li

close the

ng as soon

Notice") m

1.76; and

tor, send a

Committe

Services u

ed in accord

r's List of P

plication to

issioner an

riting a diffe

less than

t of Patient

to re-open

64

ces of

o

t.

ist of

n as

must

a copy

ee for

under

dance

Patients

o close

nd the

erent

three

ts is to

n.

31.77

31.78

31.79

31.80

31.81

31.82

31.83

Subj

with

effec

clos

Not

Not

Not

Not

Rej

of P

Whe

List

31.8

31.8

Subj

the C

mus

31.8

31.8

ject to Cla

effect from

ct and the

ure period

used

used

used

used

ection o

Patients

ere the Com

of Patients

82.1 n

p

th

82.2 a

o

a

C

C

ject to Cla

Contractor

st not make

83.1 th

d

83.2 th

d

a

p

Class

use 31.100

m the date

List of Pat

as specifi

f an App

mmissione

s it must--

otify the C

ossible an

he rejection

t the same

f the notific

rea in whic

Contract an

Clause 31.7

use 31.84,

r’s applicat

e a further

he end of t

ate of the d

he end of t

ate of the f

rising from

ursuant to

sification: O

0, the Con

the closur

tients must

ed in the C

plication

er rejects a

Contractor o

d the notif

n of the ap

e time as it

cation to th

ch the Con

nd to any p

70.

, if the Com

tion to clos

application

he period o

decision o

he period o

final determ

m the decis

the Dispu

Official

tractor mu

re of the Li

t remain cl

Closure No

to Close

an applicat

of its decis

ication mu

pplication; a

notifies th

he Local M

ntractor pro

person it co

mmissione

se its List o

n until--

of three (3

f the Comm

of three (3

mination in

ion to rejec

te Resolut

st close its

st of Patien

osed for th

otice.

e the Con

ion to close

ion in writi

st include

and

e Contract

Medical Com

ovides Serv

onsulted in

r makes a

of Patients,

) months, s

missioner t

) months, s

n respect o

ct the appl

ion Proced

s List of Pa

nts is to ta

he duration

ntractor’

e the Cont

ng as soon

the reason

tor, send a

mmittee fo

vices unde

accordanc

decision to

, the Contr

starting on

to reject; o

starting on

of a dispute

ication ma

dure,

65

atients

ake

n of the

s List

tractor’s

n as

ns for

a copy

r the

er the

ce with

o reject

ractor

n the

or

n the

e

ade

31.84

31.85

31.86

31.87

31.88

31.89

whi

The

Patie

Con

Not

Not

Not

App

The

writt

wee

The

31.8

31.8

31.8

31.8

chever is t

Contracto

ents where

tractor wh

used

used

used

plication

Contracto

ten applica

eks before

applicatio

89.1 d

re

d

p

p

89.2 th

L

d

89.3 d

w

P

e

89.4 d

th

c

th

w

Class

the later.

or may mak

e there has

ich affects

n for an E

or may app

ation to ext

the date th

n to extend

etails of th

ejected or

ifficulties w

eriod or wh

eriod expir

he period o

ist of Patie

esired clos

etails of an

which the C

Patients to

xtension o

etails of an

he difficultie

losure peri

he end of t

without the

sification: O

ke a furthe

s been a c

its ability t

Extension

ply to exten

tend the clo

hat period

d the closu

he options t

implement

which have

hich may b

res;

of time dur

ents to rem

sure must

ny reasona

Contractor c

re-open or

of the closu

ny plans th

es mention

iod in orde

he propose

existence

Official

r applicatio

hange in th

to deliver s

n of a clo

nd a closur

osure perio

is due to e

ure period

the Contra

ted in an a

e been enc

be en-coun

ing which t

main closed

not be mo

able suppo

considers

r would ena

ure period t

he Contrac

ned in the

er for the Li

ed extensi

of those d

on to close

he circums

services un

osure pe

e period by

od no later

xpire.

must inclu

actor has co

ttempt to r

countered d

ntered whe

the Contra

d, which ex

re than 12

ort from the

would ena

able the pr

to be minim

tor may ha

application

ist of Patie

on of the c

ifficulties; a

e its List of

stances of

nder the C

eriod

y sending

r than eigh

de:

considered,

relieve the

during the

en the clos

actor wishe

xtended pe

months;

e Commiss

able its List

roposed

mised;

ave to allev

n to extend

ents to re-o

closure per

and

66

the

ontract.

a

t (8)

,

closure

ure

es its

eriod of

sioner

t of

viate

d the

open at

riod

31.90

31.91

31.92

31.93

31.94

31.95

31.8

The

exte

on th

The

clos

Con

The

conc

31.9

31.9

With

appl

the p

whe

perio

The

or re

after

Whe

perio

31.9

31.9

89.5 a

to

Commissi

ension of th

he date the

Commissi

ure period

tractor wh

Commissi

cerning--

92.1 th

C

92.2 c

to

hin a period

lication to e

parties ma

ether to app

od.

Commissi

eject the ap

r making it

ere the Com

od, it must

95.1 n

n

th

95.2 a

o

C

Class

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31.132C Where the Contractor identifies a Patient aged 65 or over who is living

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(a) an annual review of the Patient's medication; and

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about whether the Patient has fallen in the last 12

months,

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interventions; and

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Care Record13, advise the Patient about the benefits of

having an enriched Summary Care Record and activate

that record at the Patient's request.

31.132D The Contractor must, using codes agreed by the Commissioner for the

purpose, record in the Patient's Summary Care Record any appropriate

information relating to clinical interventions provided to a Patient under this

Clause.

Accountable GPs

identification-and-frailty-through-the-gp-contract-20172018/ or from NHS England, PO Box 16738, Redditch, B97 7PT. 13 Guidance about enriching a patient's Summary Care Record with additional information published by the Health and Social Care Information Centre is available at: http://webarchive.nationalarchives.gov.uk/20160921135209/http:/systems.digital.nhs.uk/scr/additional/patientconsent.pdf or from NHS Digital, 4 Trevelyan Square, Boar Lane, Leeds LS1 6AA.

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reassignment, marriage or civil partnership, pregnancy or maternity,

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ground that the applicant will not, on or after the Scheduled Release

Date, live in the Patient Registration Area or does not intend to live in

that area.

31.152 Where the List of Patients is closed, the Contractor may, by virtue of

this Clause, accept an application under Clause 31.148.3 if the

applicant is an immediate family member of a Registered Patient.

31.153 Where the Contractor accepts an application from a person under

Clause 31.148.3 for inclusion in the List of Patients, the Contractor:

31.153.1 must give notice in writing to the provider of the Detained

Estate Healthcare Service or to the Commissioner of that

acceptance as soon as possible, and

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person until after the Scheduled Release Date.

31.154 The Commissioner must, on receipt of a notice given under Clause

31.153.1:

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notified to the Commissioner the provider of the Detained

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manageme

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86

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nge to the

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87

th

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least

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offer to its

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appointmen

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32.16A.1.1

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person;

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use 32.15 d

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use 32.16A

ctor does n

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d software

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ents; and

y 30 Septe

chieve tha

statement

the practic

nal Dat

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fidentiality

1998) held

that medic

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the facility

website.

ply where th

and softwa

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tor does no

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clause 32

pply where

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ed in that s

ember 2015

t requirem

of intent at

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cal record

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referred to

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are which w

e 32.15to i

ot have ac

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or I able to

2.16A.

e:

PSOC acc

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sub-parag

5, publicise

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t the Pract

website, on

bility for pra

al Data (as

91

which

st also

o in

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would

ts

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and

fully

credited

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ed its

March

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actices

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33.2

33.3

34

34.1

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The

entr

Act

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and

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34.1

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For

may

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For

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1998.

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Disclosure

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1.1 s

w

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in

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b

a

1.2 a

3

3

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the purpos

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use 34.3 th

Contractor

the purpos

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or shall mai

in accorda

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e of Inform

ces and Alt

mended or

of Info

or must, if s

upply in wr

within such

uch clinica

n Clauses 3

Patient to w

ehalf of the

medical c

nswer any

4.3 about:

4.1.2.1

4.1.2.2

ses of bein

n assuranc

hat the con

r has reaso

ses of Clau

sification: O

intain the c

ance with t

ve regard t

mation: Gen

ternative C

r reissued

ormation

satisfied th

riting to an

reasonabl

al informati

34.3.1 to 3

whom the C

e Contract

certificate; a

y inquiries b

a Prescri

issued or

Contracto

any state

person a

made in

ng satisfied

ce in writing

nsent of the

on to believ

uses 34.1 a

Official

confidentia

he provisio

o the Prov

neral Medic

Contractor

from time

n to a M

at the Pati

ny person s

le period a

on as any

34.3.4 cons

Contractor

tor has issu

and

by any per

iption Form

r created b

or, or

ement whic

acting on be

a report.

d that a Pat

g from any

e Patient h

ve that the

and 34.2, t

ality of Pers

ons of the

visions of th

cal Service

Medical Se

to time).

Medical O

ent consen

specified in

s that pers

of the pers

siders relev

or a perso

ued or has

rson mentio

m or medic

by, or on be

ch the Con

ehalf of the

tient conse

y person m

as been ob

Patient do

the person

sonal Data

Data Prote

he Confide

es, Person

ervices Co

Officer

nts:

n Clause 3

son may sp

sons ment

vant about

on acting o

s refused to

oned in Cl

cal certifica

ehalf of, th

ntractor or a

e Contract

ents, a Con

mentioned i

btained, un

oes not co

ns are:

92

a

ection

entiality

al

ode of

Etc.

4.3,

pecify,

tioned

t a

n

o issue

ause

ate

he

a

or has

ntractor

n

nless

nsent.

Classification: Official

93

34.3.1 a Medical Officer;

34.3.2 a Nursing Officer;

34.3.3 an Occupational Therapist;

34.3.4 a Physiotherapist; or

34.3.5 an officer of the Department for Work and Pensions who is

acting on behalf of, and at the direction of, any person

specified in paragraphs 34.3.1 to 34.3.4.

34A National Diabetes Audit

34A.1 The Contractor must record any data required by the Commissioner for

the purposes of the National Diabetes Audit in accordance with Clause

34A.2.

34A.2 The data referred to in Clause 34A.1 must be appropriately coded by

the Contractor and uploaded onto the Contractor's computerised clinical

systems in line with the requirements of guidance published by NHS

Employers for these purposes16.

34A.3 The Contractor must ensure that the coded data is uploaded onto its

computerised clinical systems and available for collection by the Health

and Social Care Information Centre at such intervals during each

financial year as are notified to the Contractor by NHS Digital.

16 See section 2 of the guidance entitled "2017/18 General Medical Services (GMS) Contract" published by NHS Employers which is available at http://www.nhsemployers.org/gms201718U or from NHS Employers, 2 Brewery Wharf, Kendall Street, Leeds, LS10 1JR.

Classification: Official

94

34B Information relating to indicators no longer in the

Quality and Outcomes Framework17

34B.1 The Contractor must allow the extraction from the Contractor's

computerised clinical systems by the Health and Social Care

Information Centre specified in the table set out at Schedule 11 to this

Contract relating to clinical indicators which are no longer in the Quality

Outcomes Framework at such intervals during each financial year as

are notified to the Contractor by NHS Digital.

34C Information relating to alcohol related risk

reduction and dementia diagnosis and treatment

34C.1 The Contractor must allow the extraction by the Health and Social Care

Information Centre of the information18 specified in:

34C.1.1 Clause 34C.2 in relation to alcohol related risk reduction;

and

34C.1.2 Clause 34C.3 in relation to dementia diagnosis and

treatment;

from the record that the Contractor is required to keep in respect of

each Registered Patient under regulation 60 of the PMS Agreements

Regulations by such means, and at such intervals during each Financial

17 The Quality and Outcomes Framework (QOF) is provided for in Section 4 and Annex D of the General Medical Services Statement of Financial Entitlements Direction 2013 which were signed on 27th March 2013 (as amended). Participation by contractors in the QOF is voluntary. However, contractors which participate in the QOF are required to accomplish the specified tasks or achieve the specified outcomes which are included in the QOF as “indicators” in return for payments which are measured against their achievements in respect of particular indicators. The General Medical Services Statement of Financial Entitlements 2013 is available at: https://www.gov.uk/government/publications/nhs-primary-medical-services-directions-2013. Hard copies may be obtained by post from the General Practice Team, Quarry House, Quarry Hill, Leeds LS2 7UE. 18 See section 4 of the guidance entitled "2017/18 General Medical Services (GMS) Contract" published by NHS Employers which is available at http://www.nhsemployers.org/gms201718 or from NHS Employers, 2 Brewery Wharf, Kendall Street, Leeds, LS10 1JR.

Classification: Official

95

Year, as are notified to the Contractor by the Health and Social Care

Information Centre.

34C.2 The information specified in this Clause is information required in

connection with the requirements under Clauses 31.127 to 31.132.

34C.3 The information specified in this Clause is information relating to any

clinical interventions provided by the Contractor in the preceding 12

months in respect of a Patient who is suffering from, or who is at risk of

suffering from, dementia.

34D NHS Digital Workforce Censuses

34D.1 The Contractor must record and submit any data required by the Health

and Social Care Information Centre for the purposes of the NHS Digital

Workforce Census (known as the "Workforce Minimum Data Set") in

accordance with Clause 34D.2.

34D.2 The data referred to in Clause 34D.1 must be appropriately coded by

the Contractor in line with agreed standards set out in guidance

published by NHS Employers19 and must be submitted to the Health

and Social Care Information Centre by using the workforce module on

the Primary Care Web Tool which is a facility provided by the

Commissioner to the Contractor for this purpose.20

34D.3 The Contractor must ensure that the coded data is available for

collection by the Health and Social Care Information Centre at such

intervals during each Financial Year as are notified to the Contractor by

Health and Social Care Information Centre.

34E Information relating to overseas visitors

34E.1 The Contractor must:

19 See section 2 of the guidance entitled "2017/18 General Medical Services (GMS) Contract" published by NHS Employers which is available at http://www.nhsemployers.org/gms201718 or from NHS Employers, 2 Brewery Wharf, Kendall Street, Leeds, LS10 1JR. 20 The Primary Care Web Tool facility is the approved webtool made available by the Commissioner to contractors for the purposes of submitting data online. Further information regarding the collection and recording of data by contractors for the purposes of the NHS Digital Workforce Survey is available at http://content.digital.nhs.uk/wMDS or from NHS Digital, 1 Trevelyan Square, Boars Lane, Leeds, LS1 6AE.

Classification: Official

96

34E.1.1 record the information specified in Clause 34E.1.2 relating

to overseas visitors, where that information has been

provided to it by a newly registered Patient on a form

supplied to the Contractor by the Contractor for this

purpose; and

34E.1.2 where applicable, in the case of a Patient, record the fact

that the Patient is the holder of a European Health

Insurance Card or S1 Healthcare Certificate21 which has

not been issued to or in respect of the Patient in the

United Kingdom,

in the medical record that the Contractor is required to keep under

regulation 60 of the PMS Agreements Regulations in respect of the

Patient.

34E.2 The information specified in this Clause is:

34E.2.1 in the case of a Patient who holds a European Health

Insurance Card which has not been issued to the Patient

by the United Kingdom, the information contained on that

card in respect of the Patient; and

34E.2.2 in the case of a Patient who holds a Provisional

Replacement Certificate 22 issued in respect of the

Patient's European Health Insurance Card, the

information contained on that certificate in respect of the

Patient.

34E.3 The information referred to in Clause 34E.2 must be submitted by the

Contractor to NHS Digital:

21 An S1 Healthcare Certificate is issued to those who are posted abroad and who pay National Insurance Contributions in the United Kingdom or to people in receipt of UK exportable benefits (e.g. retirement pensions). Further information is available at: https://contactcentreservices.nhsbsa.nhs.uk/selfnhsukokb/AskUs_EHIC/template.do?name=S1+form+-+what+is+this+and+=how+do+I+obtain+one%253F&id=16477 or from NHS BSA, Stella House, Goldcrest Way, Newbury Riverside, Newcastle Upon Tyne, NE15 8NY. 22 Further information about Provisional Replacement Certificates is available at: http://www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/about-the-ehic.aspx or from NHS England, PO Box 16738, Redditch, B97 7PT.

34E.4

35

35.1

34E

34E

Wh

Con

Dep

34E

34E

Pro

The

or a

pers

of 28

35.1

35.1

but

mad

the

of S

rela

Con

to t

E.3.1

E.3.2

ere the P

ntractor mu

partment fo

E.4.1

E.4.2

ovision

Contracto

person au

son authori

8 days of t

1.1 a

C

C

1.2 a

co

the Contra

de in acco

Commissi

State unde

ating to the

nfidentiality

herein.

Class

electronica

by post in

Digital, S

Merseysid

Patient is

ust send th

or Work an

electronica

by post in

Team, Du

NE38 7SF

of Info

or must, at

uthorised in

ised by it to

the request

ny informa

Commission

Contract; an

ny other in

onnection

actor shall

rdance wit

ioner in ac

r section 9

e provision

y Direction

sification: O

ally at NHS

n hard co

Smedley H

de PR8 2H

a holder

hat certifica

nd Pension

ally at NHS

n hard cop

urham Ho

F.

ormation

the reques

n writing by

o access,

t being ma

ation which

ner for the

nd

nformation

with the C

not be req

th this Clau

ccordance w

98A (Exerc

of informa

ns and the

Official

SDIGITAL-

opy form t

Hydro, Tr

H.

of a S1

ate, or a co

ns:

SDIGITAL-

py form to

ouse, Was

n to the

st of the Co

y it, or allow

on request

ade:

h is reason

purposes

which is re

Commission

quired to co

use 35.1 u

with direct

cise of Fun

ation by Co

parts of th

-EHIC@nh

to EHIC,

rafalgar R

Healthcare

opy of that

-EHIC@nh

o the Ove

shington, T

Comm

ommission

w the Com

t within a m

ably requir

of or in co

easonably

ner’s functi

omply with

nless it ha

ions made

ctions) of t

ontractors,

e Code of

hs.net; or

PDS NBO

Road, So

e Certifica

t certificate

hs.net; or

erseas Hea

Tyne and

issione

ner, produc

mmissioner

maximum p

red by the

onnection w

required in

ions,

h any reque

s been ma

e by the Se

the 2006 A

the

Practice re

97

O, NHS

uthport,

ate, the

e, to the

althcare

Wear,

er

ce to it,

r, or a

period

with the

n

est

ade by

ecretary

Act

eferred

35.2

35.3

35.4

35.5

35A

35A.1

35A.2

Subj

relat

Con

the p

The

resp

Web

Con

The

Com

35.4

35.4

The

Con

whi

sub

Fri

A C

who

abo

Fam

The

35A

35A

in th

ject to Cla

ting to Pati

tractor's p

purpose or

Contracto

pect of any

b Tool facil

tractor for

Contracto

mmissioner

4.1 b

fi

4.2

e requirem

ntractor do

ch would e

bmit an onl

riends a

Contractor w

o use the C

out the serv

mily Test.

e Contracto

A.2.1

A.2.2

he manner

Class

use 35.5, a

ient access

ractice as

r in connec

or must sub

y GP acces

ity which is

this purpo

or must sub

r twice in e

y 31 Octob

nancial yea

by 30 Sep

subsequen

ents of Cla

oes not hav

enable it to

ine return

nd Fam

which prov

Contractor'

vice receiv

or must:

report the

to the Com

publish the

r approved

sification: O

a Contract

s to Prima

the Comm

ct with, the

bmit an onl

ss data col

s provided

ose.

bmit an onl

every finan

ber 2016 a

ar that end

ptember an

nt financia

auses 35.2

ve access

o use the P

of GP acc

mily Test

vides Esse

's Practice

ved from th

results of

mmissione

e results o

d by the Co

Official

tor must co

ry Medical

missioner m

e contract.

line return

lected by i

d by the Co

line return

cial year-

and 31 Mar

ds on 31 M

nd 31 Marc

l year until

2 to 35.4 do

to compute

Primary Ca

ess data to

t

ential Servi

the oppor

he Practice

completed

r; and

f such com

ommissione

ollect such

Services a

may reason

to the Com

t using the

ommissione

of GP acc

rch 2017 in

March 2017

ch respectiv

31 March

o not apply

er systems

are Web To

o the Comm

ces must g

tunity to pr

through th

d Friends a

mpleted Te

er.

informatio

at the

nably requi

mmissione

e Primary C

er to the

cess data to

n respect o

7; and

vely for ea

h 2021.

y where the

s and softw

ool facility t

missioner.

give all Pa

rovide feed

he Friends

and Family

ests,

98

on

re for

r in

Care

o the

of the

ach

e

ware

to

tients

dback

s and

Tests

Classification: Official

99

35A.3 In this Clause 35A, "Friends and Family Test" means the arrangements

that a Contractor is required by the Commissioner to implement to

enable its Patients to provide anonymous feedback about the patient

experience at the Contractor's Practice.

35B Publication of earnings information

35B.1 The Contractor must publish each year on its practice website (if it has

one) the information specified in clause 35B.2.

35B.2 The information specified in this sub-paragraph is:

35B.2.1 the mean net earnings in respect of the previous financial

year of:

35B.2.1.1 all general medical practitioners who were

party to the agreement for a period of at

least six months during that financial year,

and

35B.2.1.2 any general medical practitioners who were

employed or engaged by the Contractor to

provide services under the Contract in the

Contractor's Practice, whether on a full-time

or part-time basis, for a period of six months

during that financial year; and

35B.2.2 the:

35B.2.2.1 total number of any general medical

practitioners to whom the earnings

information referred to in clause 35B.2.1

relates, and

35B.2.2.2 (where applicable) the number of those

practitioners who have been employed or

engaged by the Contractor to provide

services under the Contract in the

Contractor's Practice on a full time or a part

35B.3

35B.4

36

36.1

The

35B

35B

For

calc

prac

perf

med

disr

or p

Pra

The

com

Sche

36.1

36.1

36.1

e informatio

B.3.1

B.3.2

r the purpo

culated by

ctitioner th

formance o

dical servic

regarded a

providing th

actice L

Contracto

mpile a prac

edule 8;

1.1 re

tw

to

1.2 m

u

C

1.3 a

c

th

Class

on specifie

published

year follow

relates; an

made ava

request.

oses of clau

reference

at, in the o

or provisio

ces to whic

any expens

hose servic

Leaflet

or shall:

ctice leaflet

eview its p

welve (12)

o maintain

make availa

pdates, to

Commission

mend the

hanges to

herein with

sification: O

time ba

months

of whic

ed in claus

by the Co

wing the fin

nd

ilable by th

use 35B, "

to the earn

opinion of t

n by the p

ch Part 4 o

ses proper

ces.

t which sh

ractice lea

months an

its accurac

able a copy

its Patient

ner;

Practice Le

the Servic

hin three (3

Official

asis and fo

s during th

ch that info

e 35B.2 m

ntractor be

nancial yea

he Contrac

mean net e

nings of a

the Board,

ractitioner

of the 2006

ly incurred

all include

aflet at leas

nd make a

cy;

y of the lea

ts and pros

eaflet if the

ces or to th

3) months o

or a period

e financial

ormation re

ust be:

efore the e

ar to which

ctor in hard

earnings" a

general me

are attribu

under the

6 Act applie

in the cou

the inform

st once in e

ny amendm

aflet, and a

spective pa

ere are any

e informat

of such cha

of at least

l year in re

elates.

nd of the f

h that inform

d copy form

are to be

edical

utable to th

agreemen

es, after ha

urse of perf

mation spec

every perio

ments nec

any subseq

atients and

y material

tion provide

ange(s).

100

t six

espect

financial

mation

m on

he

nt of

aving

forming

cified in

od of

cessary

quent

d to the

ed

37

37.1

37.2

38

38.1

38.2

38.3

Pro

Whe

that

know

plan

The

Web

Inq

The

answ

conc

38.1

38.1

38.1

38.1

An i

eithe

its fu

oblig

The

Clau

38.3

ovision

ere the Con

website de

wn as the O

n or postco

Contracto

bsite.

quiries a

Contracto

wer any inq

cerning:

1.1 a

c

1.2 th

s

1.3 th

to

2

1.4 th

re

nquiry refe

er of obtain

unctions or

gations und

Contracto

use 38.1 un

3.1 in

q

Class

of Prac

ntractor ha

etails of th

Outer Bou

de as set o

or shall mai

about P

or shall, sub

quiries whe

ny Prescri

reated by a

he conside

uch forms;

he referral

o any other

012 Act (a

he conside

eferrals or

erred to in C

ning inform

r of assistin

der the Co

or shall not

nless it is m

n the case

ualified He

sification: O

ctice Inf

as a websit

e Patient R

ndary Area

out in Anne

intain its p

Prescrip

bject to Cla

ether oral

ption Form

a Prescribe

erations by

;

by or on b

r services

as the case

erations by

provides fo

Clause 38

mation to as

ng the Con

ontract.

be obliged

made:

of Clause

ealth Care

Official

formatio

te, the Con

Registratio

a, by refere

ex 3.

ractice det

ptions a

auses 38.2

or in writin

m or Repea

er;

reference

behalf of th

provided u

e may be);

which the

or them to

.1 may onl

ssist the C

ntractor in

d to answe

38.1.1 or 3

Profession

on on th

ntractor mu

n Area, inc

ence to a s

tails on the

and Refe

2 and 38.3,

g from the

atable Pres

to which P

e Contract

under the 2

or

Contracto

be made o

y be made

Commission

the discha

er any inqu

38.1.2 by a

nal; or

he Inter

ust publish

cluding the

sketch diag

e NHS Cho

errals

, sufficient

e Commiss

scription is

Prescribers

tor of any P

2006 Act o

or makes s

on its beha

e for the pu

ner to disc

arge of its

uiry referred

an appropr

101

rnet

h on

e area

gram,

oices

ly

sioner

sued or

s issue

Patient

r the

uch

alf.

urpose

harge

d to in

riately

39

39.1

39.2

39.3

40

40.1

40.2

38.3

appo

of its

writt

mak

Fin

In m

Act o

pres

Con

well

its o

The

drug

Con

The

to an

Con

Pe

The

Sche

not l

requ

The

Con

refe

3.2 in

q

ointed in e

s functions

ten evidenc

ke such an

nancial

making a de

or the 201

scribe any

tractor sha

as the pro

own financi

Contracto

g, medicine

tractor or a

Contracto

nother of th

tractor to o

erforman

Contracto

edule 6 (P

limited to,

uire the Co

Contracto

tractors co

rred to in t

Class

n the case

ualified me

ither case

s under Cla

ce that tha

inquiry on

Interes

ecision to r

2 Act (as t

drug, med

all have reg

ovisions of

al interests

or shall not

e or other A

a person w

or must not

he Contrac

obtain a fin

nce Man

or shall com

erformanc

providing s

ontractor to

or shall coo

o-operate w

his Clause

sification: O

of Clause

edical prac

by the Co

ause 38.1 a

at person is

n its behalf

ts

refer a Pat

the case m

icine or oth

gard to all

Clauses 2

s and othe

inform Pa

Appliance

with whom

t act in any

ctor’s prim

nancial gai

nageme

mply with th

ce Manage

such data

o produce u

operate and

with the Au

e 40.

Official

38.1.3 or 3

ctitioner,

mmissione

and 38.2 w

s authorise

.

ient for oth

may be), or

her Applia

relevant c

24 to 30 of

er inapprop

tients that

must be d

the Contra

y way to en

ary care co

n.

ent and

he monitor

ment) to th

and inform

under this

d shall pro

uthority in c

38.1.4, by

er to assist

who produc

ed by the C

her service

in making

nce to any

linical cons

this Contra

priate finan

any presc

ispensed o

actor is ass

ncourage a

ontracts in

Monito

ring arrang

his Contrac

mation as th

Contract.

cure that it

carrying ou

an approp

t it in the ex

ces, on req

Commissio

es under th

a decision

y Patient th

siderations

act and dis

cial interes

cription for

only by the

sociated.

a Patient to

order for t

oring

gements se

ct including

he Authorit

ts Sub-

ut the mon

102

priately

xercise

quest,

ner to

e 2006

n to

he

s as

sregard

sts.

any

e

o move

the

et out in

g but

ty may

itoring

Classification: Official

103

40A Patient Participation 40A.1 A Contractor which provides Essential Services must establish and

maintain a group known as a "Patient Participation Group" comprising

of some of its Registered Patients for the purposes of:

40A.1.1 obtaining the views of Patients who have attended the

Contractor's Practice about the services delivered by the

Contractor; and

40A.1.2 enabling the Contractor to obtain feedback from its

Registered Patients about those services.

40A.2 The Contractor is not required to establish a Patient Participation

Group if such group has already been established by the Contractor

pursuant to the provisions of any directions about Enhanced Services

which were given by the Secretary of State under section 98A of the

2006 Act before 1st April 2015.

40A.3 The Contractor must make reasonable efforts during each financial

year to review the membership of its Patient Participation Group in

order to ensure that the Group is representative of its Registered

Patients.

40A.4 The Contractor must:

40A.4.1 engage with its Patient Participation Group, at such

frequent intervals throughout each financial year as the

Contractor must agree with that Group, with a view to

obtaining from the Contractor's Registered Patients, in an

appropriate and accessible manner which is designed to

encourage patient participation, about the services

delivered by the Contractor; and

40A.4.2 review any feedback received about the services

delivered by the Contractor, whether pursuant to sub-

clause 40A.4.1 or otherwise, with its Patient Participation

40A.5

40A.6

41

41.1

The

imp

agr

In t

beg

yea

No

In ad

the C

reas

any

affec

oblig

41.1

41.1

41.1

41.1

41.1

41.1

e Contracto

provements

reed betwe

his clause

ginning on

ar.

otificatio

ddition to a

Contractor

sonably pra

serious inc

cts or is lik

gations und

1.1 a

ri

1.2 a

ri

th

1.3 a

th

1.4 a

R

1.5 th

1.6 a

Class

Group with

improvem

services.

or must ma

s to the se

een the Co

40A "finan

1st April ea

ons to t

any require

r shall notif

acticable, o

cident that

kely to affec

der the Co

ny circums

ght to term

ny circums

ght to term

he Contrac

ny appoint

he propose

ny change

Registered

he death of

ny change

sification: O

h a view to

ents (if any

ake reason

rvices deliv

ntractor an

ncial year"

ach year a

the Com

ements of n

fy the Com

of:

t, in the rea

ct the Con

ontract;

stances wh

minate the C

stances wh

minate the C

ct;

tments sys

ed disconti

e of which i

Patient;

f any Patie

es in clinica

Official

o agreeing

y) which ar

nable effor

vered by th

nd its Patie

means the

nd ending

mmissio

notification

mmissioner

asonable o

tractor’s pe

hich give ri

Contract u

hich give ri

Contract u

stem which

nuance of

it is aware

ent of whic

al and non-

with that G

re to be ma

ts to imple

he Contrac

ent Particip

e 12 month

on 31st Ma

oner

n elsewher

in writing,

opinion of t

erformance

se to the C

nder Claus

se to the C

nder any o

h it propose

any such s

in the add

h it is awar

-clinical sta

Group the

ade to thos

ement such

ctor as are

pation Grou

h period

arch the fo

re in the Co

as soon a

the Contrac

e of its

Commissio

ses 60 and

Commissio

other provi

es to opera

system;

dress of a

re; and

aff.

104

se

h

up.

ollowing

ontract,

as

ctor,

oner’s

d 61;

oner’s

sion of

ate and

41.2

41.3

41.4

Whe

Com

41.2

41.2

41.2

41.2

41.2

41.2

41.2

A no

the c

shar

41.3

41.3

A no

the c

and

ere the Con

mmissioner

2.1 it

m

2.2 c

to

re

2.3 c

a

2.4 th

o

2.5 a

is

(w

a

2.6 if

id

w

o

2.7 a

otice under

case may

reholder:

3.1 fa

2

3.2 m

v

otice under

case may

secretarie

Class

ntractor is

r forthwith w

passes a

makes an o

ircumstanc

o appoint a

eceiver for

ircumstanc

winding u

he Contrac

f section 1

number o

ssue in the

whether leg

fter the Co

there is an

dentity of th

within the m

r

new direc

r Clause 4

be, the per

alls within s

006 Act; a

meets the fu

irtue of dire

r Clause 4

be, secreta

es by virtue

sification: O

a compan

when:

resolution

order that t

ces arise w

a receiver,

r the Contra

ces arise w

p order in

ctor is unab

23 of the I

of shares eq

Contracto

gally or be

ontract has

ny change

he ultimate

meaning of

ctor or secr

1.2.5 shall

rsonal repr

section 93

and

urther cond

ection 4 of

1.2.7 shall

ary meets

e of directio

Official

y, it shall g

or a court

he Contrac

which migh

administra

actor;

which woul

respect of

ble to pay i

nsolvency

qual to 10%

or are trans

eneficially)

s been ente

in the Con

e parent wi

section 11

retary is ap

confirm th

resentative

(1)(a), (b),

ditions imp

f the APMS

confirm th

the condit

on 4 of the

give notice

of compet

ctor be wo

ht entitle a c

ator or adm

d enable th

the Contra

its debts w

Act 1986;

% or more

smitted or t

to another

ered in;

ntractor’s G

thin that G

159 Compa

ppointed.

he new sha

e of a dece

(c), (d), (e

posed on s

S Direction

hat the new

ions impos

APMS Dir

in writing

tent jurisdic

und up;

creditor or

ministrative

he court to

actor;

within the m

of the sha

transferred

r person on

Group stru

Group struc

anies Act 2

areholder,

eased

e) or (f) of

shareholde

ns.

w director o

sed on dire

rections.

105

to the

ction

r a court

e

o make

meaning

ares in

d

n a date

cture or

cture

2006;

or, as

the

ers by

or, as

ectors

42

42.1

43

43.1

43.2

No

The

the P

Wor

shal

42.1

42.1

42.1

42.1

42.1

42.1

En

Subj

pers

the P

Com

mate

enga

inve

inve

to th

unde

The

43.2

otificatio

Contracto

Practice P

rking Day a

l include:

1.1 th

1.2 th

k

1.3 th

1.4 a

s

1.5 th

w

1.6 th

p

ntry and

ject to the

sons autho

Practice P

mmissioner

erials, and

aged by th

estigation in

estigation to

he Law) tha

er this Con

conditions

2.1 re

a

Class

on of De

or shall rep

remises of

after the da

he Patient’s

he Patient’s

nown;

he date and

brief desc

urrounding

he name of

whilst on the

he name, w

resent at t

d inspec

conditions

orised in wr

remises at

r shall have

/or to inter

he Contract

nto the clin

o be propo

at are reas

ntract at an

s referred t

easonable

ction) has

sification: O

eaths

ort in writin

f any Patie

ate on whic

s full name

s National

d place of

cription of t

g the death

f any docto

e Practice

where know

he time of

ction by

s in Clause

riting by th

t any reaso

e the right

rview any s

tor (but on

nical perfor

ortionate an

sonably con

ny reasona

to in Claus

notice of t

been give

Official

ng to the C

ent no later

ch the dea

e;

Health Se

death;

the circums

h;

or or other

Premises;

wn, of any

the death.

y the Co

e 43.2, the

e Commis

onable time

to examin

staff includ

ly as part o

rmance of

nd, for the

nnected to

able time.

se 43.1 are

the intende

n;

Commission

r than the e

th occurre

ervice num

stances, as

person tre

; and

other pers

.

ommissi

Contractor

sioner to e

e. In additi

e any equi

ing any co

of a proper

the Contra

avoidance

o the delive

e that:

ed entry (o

ner the de

end of the

d. The rep

ber where

s known,

eating the P

son who w

ioner

r shall allo

enter and in

on, the

ipment and

ontractors

rly conduc

actor, such

e of doubt,

ery of servi

r other pro

106

ath on

first

port

Patient

as

w

nspect

d/or

ted

subject

ces

oposed

44

44.1

45

45.1

46

46.1

43.2

43.2

En

Or

The

repr

carry

regu

allow

Loca

En

Co

The

Com

with

insp

Co

Upo

Sec

ensu

prac

of th

46.1

2.2 w

e

th

2.3 e

u

th

ntry and

rganisat

Contracto

resentative

ying-on of

ulations ma

w entry by

al Governm

ntry and

ommiss

Contracto

mmission to

section 62

pection).

ounter F

on the requ

urity Mana

ure that the

cticable an

he request

1.1 a

d

Class

written evid

ntry (or to

he Contrac

ntry is not

sed as res

he resident

d Viewin

tions

or must com

e to enter a

activities o

ade under

Local Hea

ment and P

d Inspec

ion

or shall allo

o enter and

2 of the He

Fraud an

est of the

agement Se

e CFSMS

d in any ev

to:

ll property,

ata) owned

sification: O

ence of the

take any o

ctor on req

made to a

sidential ac

t.

ng by Lo

mply with t

and view th

on the Prac

section 22

althwatch O

Public Invo

ction by

ow persons

d inspect th

ealth and S

nd Secu

Commissio

ervice (the

is given ac

vent not la

, premises

d or contro

Official

e authority

other propo

uest; and

any premis

ccommoda

ocal He

he require

he Practice

ctice Prem

25 (Duties o

Organisatio

olvement H

y the Ca

s authorise

he Practice

Social Care

urity Ma

oner or the

e “CFSMS”

ccess as so

ter than se

s, informatio

olled by the

y of the per

osed action

es or part o

tion withou

althwat

ment to all

e Premises

mises in acc

of Service

ons or Con

ealth Act 2

are Qual

ed by the C

e Premises

e Act 2008

anagem

e NHS Cou

”), the Cont

oon as is r

even (7) da

on (includi

e Contracto

rson seekin

n) is produ

of the prem

ut the cons

tch

low an aut

s and obse

cordance w

Contracto

ntractors) o

2007.

lity

Care Qualit

s in accord

8 (entry and

ment

unter Fraud

tractor sha

reasonably

ays from th

ng records

or relevant

107

ng

ced to

mises

sent of

horised

rve the

with

ors to

of the

ty

dance

d

d and

all

y

he date

s and

t to the

46.2

46.3

46.4

46.5

47

47.1

46.1

The

the s

prev

relat

The

Com

auth

put i

The

fraud

matt

The

term

in tim

Ce

The

repr

colu

the p

colu

certi

47.1

d

co

a

1.2 a

in

in

in

Contracto

security of

vention and

tion to pub

Contracto

mmissioner

horised to a

in place by

Contracto

d or corrup

ter to the C

provisions

mination of

me.

ertificate

Contracto

resentative

mn 1 of th

purposes o

mn 2 of th

ificate relat

1.1 is

e

Class

etection an

orruption d

nd

ll members

nformation

nvestigatio

ndirectly co

or shall put

Patients w

d detection

blic funds.

or shall, on

r or its auth

act on beh

y the Contr

or shall pro

ption involv

Commissio

s of Clause

the Contra

es

or shall issu

e any medic

e table bel

of the enac

e table bel

tes, the Pa

s being atte

mployed o

sification: O

nd investig

directly or i

s of the Co

to provide

n of cases

onnection t

in place a

whilst in the

n of fraud b

request by

horised rep

alf of the C

ractor purs

mptly upon

ving the Pa

oner.

es 46.1 and

act for any

ue free of c

cal certifica

low which

ctments sp

low, excep

atient:

ended by a

or engaged

Official

gation of ca

ndirectly c

ontractor’s

e that is rel

s of fraud a

to the Cont

ppropriate

e Practice

by or in rela

y the Com

presentativ

CFSMS, to

suant to Cla

n becomin

atients or p

d 46.4 sha

reason wh

charge to a

ate of a de

is reasona

pecified in r

pt where, fo

a medical p

d by the Co

ases of frau

connected t

staff who

evant to th

and/or corru

tract.

arrangem

Premises

ation to Pa

missioner

ve or a pers

review the

ause 46.2.

g aware of

public fund

all continue

hatsoever a

a Patient o

escription p

ably require

relation to

or the cond

practitioner

ontractor, a

ud and/or

to the Con

may have

he detectio

uption dire

ments to en

and for the

atients and

permit the

rson duly

e arrangem

.

f any susp

s, report s

e following

and withou

or his perso

prescribed

ed under o

the certific

dition to wh

r who is no

a party to t

108

ntract;

n and

ectly or

sure

e

/or in

e

ments

ected

uch

ut limit

onal

in

or for

cate in

hich the

ot

his

Classification: Official

109

Contract or a shareholder in a qualifying body which is a

party to this Contract; or

47.1.2 is not being treated by or under the supervision of a Health

Care Professional.

Table – List of Prescribed Medical Certificates

Description of medical certificate Enactment under or for the purpose of

which certificate required

1. To support a claim or to obtain

payment either personally or by

proxy; to prove incapacity to work or

for self-support for the purposes of an

award by the Secretary of State; or to

enable proxy to draw pensions etc.

Naval and Marine Pay and Pensions Act

1865 Air Force (Constitution) Act 1917

Pensions (Navy, Army, Air Force and

Mercantile Marine) Act 1939 Personal

Injuries (Emergency Provisions) Act 1939

Pensions (Mercantile Marine) Act 1942

Polish Resettlement Act 1947 Social

Security Administration Act 1992 Social

Security Contributions and Benefits Act

1992 Social Security Act 1998

2. To establish pregnancy for the

purpose of obtaining welfare foods

Section 13 of the Social Security Act

1988 (schemes for distribution etc of

welfare foods)

3. To secure registration of still-birth Section 11 of the Births and Deaths

Registration Act 1953 (special provision

as to registration of still-birth)

4. To enable payment to be made to an

institution or other person in case of

mental disorder of persons entitled to

payment from public funds.

Section 142 of the Mental Health Act

1983 (pay, pensions etc of mentally

disordered persons)

5. To establish unfitness for jury service. Juries Act 1974

Des

6. To

rein

noti

up e

7. To

as a

phy

8. To

cert

cha

med

9. To

a se

for

Cou

in re

Tax

47.2

48

scription o

support lat

nstatement

ification of

employme

enable a p

an absent

ysical incap

support ap

tificates co

arges in res

dicines and

support a c

everely me

exemption

uncil Tax o

espect of t

x payable.

The

certi

(Med

Sick

Pa

The

acco

of medical

te applicat

t in civil em

non-availa

ent owing to

person to b

voter on g

pacity

pplications

onferring ex

spect of dr

d Applianc

claim by o

entally imp

n from liabi

or eligibility

the amoun

exception

ificate is is

dical Evide

k Pay (Med

ayment

Commissi

ordance wi

Class

l certificat

ion for

mployment

ability to ta

o sickness

be registere

rounds of

for

xemption f

rugs,

ces.

r on behalf

aired pers

lity to pay t

y for a disco

t of Counc

referred to

sued pursu

ence) Regu

dical Evide

under t

ioner will p

ith Schedu

sification: O

te Ena

or

ake

s.

Res

Emp

ed Rep

from

Nat

f of

on

the

ount

cil

Loc

o in Clause

uant to reg

ulations 19

nce) Regu

he Con

pay the Co

ule 4.

Official

actment u

which

serve Force

ployment)

presentatio

ional Healt

cal Governm

e 47.1.1 sh

gulation 2(1

976 or regu

ulations 198

tract

ntractor th

nder or fo

certificate

es (Safegu

Act 1985.

on of the Pe

th Service

ment Finan

hall not app

1) of the S

ulation 2(1)

85.

e Contract

or the purp

e required

uarding of

eople Act

Act 2006

nce Act 19

ply where

ocial Secu

) of the Sta

t Price in

110

pose of

d

1985

992

the

urity

atutory

49

49.1

49.2

Fe

The

dem

49.1

49.1

The

othe

49.2

49.2

es and

Contracto

mand or acc

1.1 a

o

4

4

1.2 a

o

4

4

Contracto

er remuner

2.1 fr

p

2.2 fr

e

e

s

e

ta

Class

Charge

or shall not

cept from:

any of its P

ther remun

9.1.1.1

9.1.1.2

except in t

ny of its Pa

ther remun

9.1.2.1

9.1.2.2

or may dem

ration:

rom any sta

urposes of

rom any bo

xamination

mployer or

uch person

mployer or

ake;

sification: O

es

, either itse

Patients oth

neration fo

for the pr

under the

for any p

any drug

the circum

atients oth

neration fo

for the pr

Contract

for any p

any drug

with that

mand or ac

atutory bod

f that body

ody, emplo

n of person

r school is

ns for the p

r school of

Official

elf or throu

her than R

or its own o

rovision of

e Contract

prescription

, medicine

stances se

er than a R

or its own o

rovision of

, or

prescription

, medicine

treatment

ccept, direc

dy for serv

y's statutory

oyer or sch

ns for whos

responsib

purpose of

f any admin

gh any oth

egistered P

or another’s

any treatm

or otherwi

n or repeat

e or Applian

et out in Cl

Registered

or another's

any treatm

n or repeat

e or Applian

.

ctly or indir

vices rende

y functions

ool for a ro

se welfare

le, or an e

f advising t

nistrative a

her person

Patients a

s benefit:

ment wheth

ise, or

t prescriptio

nce,

lause 49.2

d Patient a

s benefit:

ment under

t prescriptio

nce in con

rectly, a fee

ered for the

s;

outine med

the body,

examination

the body,

action they

111

,

fee or

her

on for

.

fee or

r the

on for

nection

e or

e

dical

n of

y might

Classification: Official

112

49.2.3 for treatment which is not Primary Medical Services or

otherwise required to be provided under the Contract and

which is given:

49.2.3.1 pursuant to Paragraph 11 of Schedule 6 of the

2006 Act (accommodation and services for

private patients), or

49.2.3.2 in a registered nursing home which is not

providing services under the 2006 Act,

if, in either case, the person administering the treatment is

serving on the staff of a hospital providing services under

the 2006 Act or the 2012 Act (as the case may be) as a

specialist providing treatment of the kind the Patient

requires and if, within 7 days of giving the treatment, the

Contractor or the person providing the treatment supplies

the relevant body, on a form provided by it for the purpose,

with such information about the treatment as it may

require;

49.2.4 under section 158 of the Road Traffic Act 1988 (payment

for emergency treatment of traffic casualties);

49.2.5 when it treats a Patient under clause 49.3 in compliance

with Regulation 18(3) of the PMS Agreements Regulations,

in which case it shall be entitled to demand and accept a

reasonable fee (recoverable in certain circumstances under

Clause 49.4 for any treatment given, if it gives the Patient a

receipt;

49.2.6 for attending and examining (but not otherwise treating) a

Patient:

49.2.6.1 at his request at a police station in connection

with possible criminal proceedings against

him;

Classification: Official

113

49.2.6.2 at the request of a commercial, educational or

not for profit organisation for the purpose of

creating a medical report or certificate;

49.2.6.3 for the purpose of creating a medical report

required in connection with an actual or

potential claim for compensation by the

Patient;

49.2.7 for treatment consisting of an immunisation for which no

remuneration is payable by the relevant body and which is

requested in connection with travel abroad;

49.2.8 for prescribing or providing drugs, medicines or Appliances

(including a collection of such drugs, medicines or

Appliances in the form of a travel kit) which a Patient

requires to have in his possession solely in anticipation of

the onset of an ailment or occurrence of an injury while he

is outside the United Kingdom but for which he is not

requiring treatment when the medicine is prescribed;

49.2.9 for a medical examination:

49.2.9.1 to enable a decision to be made whether or

not it is inadvisable on medical grounds for a

person to wear a seat belt, or

49.2.9.2 for the purpose of creating a report:

49.3

49.4

49.2

49.2

49.2

Whe

and

a fee

abou

treat

subj

Whe

Com

fee (

may

days

was

2.9.A fo

pa

ap

se

2.10 w

a

C

P

re

P

m

th

a

2.11 fo

c

ere a perso

claims to b

e or other

ut that pers

tment and

ect to the

ere a perso

mmissioner

(or such lo

y allow if it

s was reas

entitled to

Class

or testing th

aragraphs

pplies (incl

ection 115(

where it is a

ccordance

Commission

Pharmaceu

egulations

Pharmaceu

medicines a

hat Patient

ny Schedu

or prescrib

hemoprop

on applies

be entitled

remunerat

son’s claim

shall be e

provision f

on from wh

r for a refun

onger perio

is satisfied

sonable) an

o be treated

sification: O

49.2.9.2.

49.2.9.2.

he sight of

(a) to (e) o

luding by v

(7) of the 2

a Contracto

e with arran

ner under

utical Servic

made und

utical Servic

and Applia

t, otherwise

uled Drug;

ing or prov

hylaxis.

to the Con

to be trea

tion and th

m, the Con

ntitled to d

for repaym

hom the Co

nd within f

od not exce

d that the fa

nd the Com

d by the C

Official

1 relatin

or crim

2 that of

wheth

f a person t

of section 1

virtue of reg

2006 Act);

or which is

ngements

section 12

ces) and in

der section

ces) of the

nces to a P

e than by w

and

viding drug

ntractor for

ated by the

e Contract

tractor sha

demand an

ment contai

ontractor re

fourteen (1

eeding a m

ailure to ap

mmissione

ontractor w

g to a road

minal assau

ffers an op

er a Patien

to whom n

115(2) of th

gulations m

s authorise

made with

6 (Arrange

n accordan

129 (Regu

e 2006 Act

Patient and

way of Disp

gs or medic

r the provis

Contracto

tor has rea

all give any

nd accept a

ned in Clau

eceived a f

4) days of

month as th

pply within

r is satisfie

without pay

d traffic ac

ult; or

pinion as to

nt is fit to tr

none of

he 2006 A

made unde

ed or requir

the

ements for

nce with

ulations at

to provide

d provides

pensing Se

cines for m

sion of Ser

or without p

asonable d

y necessar

a reasonab

use 49.4.

fee applies

f payment o

he Commis

fourteen (

ed that the

ying a fee o

114

cident

o

ravel;

Act

er

red in

r

to

e drugs,

for

ervices,

malaria

vices

paying

oubts

ry

ble fee

s to the

of the

ssioner

(14)

person

or other

49.5

49.6

rem

reco

othe

In th

49.5

49.5

This

uneration w

over the am

erwise, and

he provisio

5.1 p

it

a

a

5.2 w

p

A

P

4

4

4

s Clause 49

Class

when the t

mount of th

d shall pay

n of the Se

rovide info

provides (

ppropriate

nd accurat

where the o

art of the h

Act or the 2

Patient:

9.5.2.1

9.5.2.2

9.5.2.3

9 shall surv

sification: O

treatment w

he fee from

y that amou

ervices, the

ormation to

(other than

and shall

te; and

other servic

health serv

2012 Act (a

that the s

of any ch

and, if no

is free; a

how to ac

vive the ex

Official

was given,

m the Contr

unt to the p

e Contract

o the Patien

n under the

ensure tha

ces are av

vice establi

as the case

services ar

harge that

o such cha

nd

ccess thos

xpiry or ter

the Comm

ractor, by s

person who

or shall:

nts regardi

e Contract)

at such info

ailable to t

ished purs

e may be),

re so availa

apply to th

rge applies

se health s

mination o

missioner m

set off or

o paid the

ing other s

) only wher

ormation is

the Patient

suant to the

inform the

able;

hat health s

s, that the

services.

of the Cont

115

may

fee.

services

re

s fair

t as

e 2006

e

service

service

ract.

50

50.1

50.2

51

51.1

52

52.1

Cli

With

requ

50.1

50.1

50.1

The

of an

sect

Con

and

Ind

The

claim

othe

dam

omis

staff

caus

Ins

The

deta

inical G

hout prejud

uirements u

1.1 th

G

o

u

1.2 th

re

S

1.3 th

p

C

Contracto

ny obligatio

tion 17 (Ac

trolled Dru

other Orga

demnity

Contracto

ms, procee

er liabilities

mage to pro

ssion or br

f, agents o

sed by any

surance

Contracto

ailed in Sch

Class

Governa

dice to the

under the C

he Contrac

Governance

perating p

se of contr

he Contrac

esponsibilit

System of C

he person

erson who

Contract.

or shall co-o

ons of the

ccountable

ugs) and se

anisations)

y

or shall inde

edings, act

s in respect

operty whic

reach of ob

r sub-cont

y negligent

e

or shall at a

hedule 4 P

sification: O

ance

Contractor

Contract:

ctor shall h

e (which sh

rocedures

rolled drug

ctor shall n

ty for ensu

Clinical Go

nominated

o performs

operate wi

Commissi

Officers a

ection 18 (

) of the He

emnify the

tions, dama

t of any de

ch is cause

bligation un

tractors sav

t act of the

all times ho

Part 2 in res

Official

r’s obligatio

ave an effe

hall include

in relation

gs);

ominate a

uring the ef

overnance;

d under Cla

or manage

ith the Com

oner or its

nd their re

Co-operat

ealth Act 20

Commiss

ages, lega

eath or pers

ed directly

nder the Co

ve to the e

Commiss

old adequa

spect of an

on to meet

ective Syst

e appropria

to the ma

person wh

ffective ope

ause 50.1.2

es Service

mmissioner

accountab

sponsibiliti

ion betwee

006.

ioner fully

l costs, exp

sonal injury

or indirectl

ontract of t

extent that

ioner or its

ate insuran

ny incident

t all perform

tem of Clin

ate standa

anagement

ho will hav

eration of t

2 shall be

es under th

r in the dis

ble officers

ies as to

en Health B

against all

penses an

ry or loss o

ly by any a

the Contra

the same w

s servants.

nce in the s

against:

116

mance

nical

ard

t and

e

the

a

e

scharge

s under

Bodies

l

nd any

of or

act or

actor, its

was

sums

52.2

52.3

52.4

52.1

52.1

52.1

The

insu

certi

requ

The

Serv

hold

perfo

For

52.4

52.4

1.1 a

u

1.2 a

a

1.3 a

Contracto

rance polic

ified sched

uisite prem

Contracto

vices unde

ds adequat

ormance o

the purpos

4.1 “i

a

C

o

C

4.2 th

in

co

p

co

th

C

th

u

a

Class

ll liabilities

nder the C

ll public lia

rising unde

ll liabilities

or shall prov

cies obtain

dule of insu

miums have

or shall not

er the Cont

te insuranc

of such Ser

ses of Clau

nsurance”

rrangemen

Contractor;

rganisation

Clause; and

he Contrac

nsurance is

onnection

rovides un

ontract pro

he sum of n

Contractor a

he Contrac

nder Claus

dvice from

sification: O

arising fro

Contract;

abilities in r

er or in con

as an em

vide the C

ned pursua

urances tog

e been paid

sub-contra

tract unless

ce against

rvices.

uses 52.1 t

means a c

nt made fo

and includ

n establish

d

ctor shall b

s held by a

with clinica

nder the Co

ovided that

not less th

agrees tha

ctor’s obliga

se 52.1 an

m a speciali

Official

om neglige

relation to

nnection w

ployer in re

ommission

ant to Clau

gether with

d upon the

act its oblig

s it is satis

liability aris

to 52.3:

contract of

or the purpo

des membe

hed for the

e regarded

a person em

al services

ontract or,

t that insur

an that req

at this may

ations to in

d that the

ist insuranc

nt perform

liabilities to

with the Con

espect of a

ner with a c

se 52.1 an

h evidence

Commiss

gations to

fied that th

sing from n

f insurance

ose of inde

ership of a

purpose s

d as holdin

mployed o

s which tha

as the cas

ance is ad

quired by th

not be suf

nsure all of

Contractor

ce broker i

mance of Se

o third part

ntract; and

all staff.

copy of all

nd/or a bro

e that the

sioner’s req

provide the

he sub-con

negligent

e or other

emnifying t

a medical d

set out in th

ng insuranc

r engaged

at person

se may be,

dequate an

his Clause

fficient to m

f the risks

r must see

in this rega

117

ervices

ties

d

ker

quest.

e

ntractor

the

defence

his

ce if

by it in

sub-

d is in

e. The

meet

listed

ek

ard.

53

53.1

53.2

54

54.1

54.2

54.3

54.4

Co

The

appr

any

the C

The

relev

Proc

Su

The

of an

Serv

Com

its a

A co

othe

serv

Save

reco

Con

to su

If the

Patie

of its

Esse

54.4

omplain

Contracto

roved by th

matter rea

Contract.

Contracto

vant provis

cedure).

ub-contr

Contracto

ny of its rig

vices or an

mmissioner

absolute dis

ontract with

erwise in w

vices it has

e in respec

ognised ex

trol withou

uch conditi

e Contract

ents is hel

s rights or

ential Serv

4.1 o

o

C

Class

ts

or shall esta

he Commis

asonably co

or shall com

sions of wh

racting

or shall not

ghts or duti

ny part ther

r and subje

scretion m

h a sub-con

writing, proh

s agreed w

ct of a pub

change the

ut the prior

ions as the

tor has a lis

d in respec

duties und

vices to a c

wned who

r current e

Contractor;

sification: O

ablish and

ssioner to

onnected w

mply with th

hich are se

and Ch

sell, assig

ies under t

reof withou

ect to such

ay impose

ntractor m

hibit the su

with the Con

blic limited

e Contract

authorisat

e Commiss

st of Regis

ct of it, the

der the Con

company o

olly or partly

employee o

Official

operate a

deal with a

with the pr

he Compla

et out in Sc

hange of

gn, sub-con

the Contra

ut the prior

h conditions

e.

ust, unless

ub-contract

ntractor to

company l

tor shall no

tion of the

sioner may

stered Patie

Contracto

ntract in re

or firm:

y by the Co

or partner o

complaint

any compla

ovision of

aints Regul

chedule 5 (

f Contro

ntract or in

ct in relatio

written au

s as the Co

s the Comm

tor from su

provide.

isted on an

ot undergo

Commissio

y impose.

ents or a li

or shall not

lation to th

ontractor, o

or shareho

ts procedu

aints in rela

Services u

lations, the

(Complaint

ol

any way d

on to the

uthorisation

ommission

missioner a

ub-contract

n internatio

a Change

oner and s

ist of Regis

t sub-contr

he provisio

or by any f

older in, the

118

re as

ation to

under

e

ts

dispose

n of the

ner in

agrees

ting the

onally

of

subject

stered

ract any

n of

former

e

55

55.1

55.2

54.4

54.4

whe

pur

pra

mad

Co

The

55.1

55.1

55.1

In C

55.2

55.2

4.2 fo

d

4.3 fo

o

s

ere that co

rpose of av

ctice in se

de wholly o

o-operat

Contracto

1.1 a

re

th

C

1.2 a

a

C

1.3 a

C

Clause 55.1

2.1 “N

a

tr

C

C

2.2 “l

o

C

Class

ormed by o

erives or m

ormed by o

r partner o

uch a pers

ompany or

voiding the

ction 259 o

or partly un

tion wit

or shall co-o

ny investig

easonably

he Contrac

Commission

ny investig

uthority wh

Contractor;

ny further

Commission

1:

NHS body”

nd Wales a

rust, a Loca

Commission

Commission

ocal autho

f the Local

Council of t

sification: O

or on beha

may derive

or on beha

or sharehol

son derives

firm is or w

restriction

of the 2006

nder that s

th Inves

operate wi

gation of a

connected

ctor by the

ner;

gation of a

hich relates

and

or other in

ner in conn

” means th

and Scotla

al Health C

ner, a Hea

ner or a He

ority” mean

l Authority

he Isles of

Official

lf of the Co

e pecuniary

lf of a form

lder in, the

s or may d

was formed

ns on the s

6 Act or an

section.

stigation

ith:

complaint

d with the p

Commissi

complaint

s to a Patie

vestigation

nection wit

he Commis

and) an NH

Commissio

alth and So

ealth and S

ns any of th

Social Ser

f Scilly or a

ontractor, o

y benefit;

mer or curre

e Contracto

erive pecu

d wholly or

ale of good

ny relevant

ns

in relation

provision o

oner or the

by an NHS

ent or form

n initiated b

th the Serv

ssioner, a C

HS trust, an

oner, a Hea

ocial Servic

Social Serv

he bodies l

rvices Act

a council co

or from wh

ent employ

or, or from

uniary bene

r partly for

dwill of a m

t regulation

n to any ma

of the Serv

e Health S

S body or

mer Patient

by the

vices.

CCG, (in E

n NHS fou

alth

ces

vices Trust

isted in se

1970, the

onstituted

119

hich it

yee of,

which

efit,

the

medical

ns

atter

ices by

ervice

local

t of the

England

ndation

t;

ection 1

under

55.3

56

56.1

56.2

56.3

56.4

55.2

In co

exam

55.3

55.3

55.3

Wa

Eac

and

The

out i

Eac

repr

out o

The

ensu

56.4

se

o

2.3 “H

H

w

C

o-operating

mple:

3.1 a

C

3.2 p

re

3.3 a

re

d

th

arrantie

h of the Pa

has obtain

Contracto

in direction

h Party wa

resentation

or referred

Contracto

ure:

4.1 a

se

g

Class

ection 2 of

r the counc

Health Ser

Health Serv

with section

Commission

g with any

nswer que

Commission

rovide any

easonably

ttend any m

easonably

ue notice h

he meeting

es

arties warra

ned any ne

or warrants

n 4 of the A

arrants to th

n or agreem

to in the C

or warrants

ll informati

eeking to b

iven, true a

sification: O

f the Local

cil of a cou

rvice Comm

vice Comm

n 1 of, and

ners Act 19

investigati

estions rea

ner;

y informatio

required b

meeting to

accessible

has been g

g is reason

ants that it

ecessary a

s that the C

APMS Dire

he other th

ment wheth

Contract.

s that it has

ion in writin

become a

and accura

Official

Governme

unty or cou

missioner”

missioner fo

Schedule

993

ion, the Co

sonably pu

on relating

by the Com

o consider t

e place and

given) if the

ably requir

t has powe

pprovals to

Contractor s

ections.

hat it has n

her written

s used all r

ng provide

Party to th

ate in all m

ent etc. (Sc

unty boroug

means a p

or England

1 to the He

ontractor sh

ut to the Co

to the com

mmissioner

the compla

d at a reas

e Contract

red by the

er to enter i

o do so.

satisfies th

not relied o

or oral not

reasonable

d to the Co

e Contract

material res

cotland) A

gh in Wale

person app

d in accord

ealth Serv

hall, by wa

ontractor b

mplaint

r; and

aint (if held

sonable ho

tor’s prese

Commissi

into this Co

he conditio

on any

ot expressly

e endeavou

ommission

t was, whe

spects, and

120

ct 1994

es; and

pointed

ance

vice

ay of

by the

d at a

our, and

nce at

oner.

ontract

ns set

y set

urs to

ner in

en

d in

56.5

56.6

56.4

56.4

56.4

To t

Com

reas

56.5

56.5

56.5

The

all c

any

third

Com

unde

prov

p

o

4.2 n

in

m

4.3 n

tr

4.4 it

w

a

C

he best of

mmissioner

sonable en

5.1 a

s

th

m

5.2 n

in

m

5.3 n

tr

Commissi

claims, proc

other liabi

d party rela

mmenceme

er which th

vided, exce

Class

articular, th

ut in direct

o informat

nformation

materially m

o circumst

ruth and ac

is not awa

within its rea

dversely a

Contract.

the Comm

r, the Com

ndeavours

ll informati

pecifically

he Contrac

material res

o informat

nformation

misleading

o circumst

ruth and ac

ioner shall

ceedings, a

lities in res

ating to ma

ent Date an

he Services

ept where s

sification: O

hat the Co

tion 4 of th

ion has be

that was p

misleading

tances hav

ccuracy of

are as at th

asonable c

affect its ab

missioner’s

missioner

to ensure:

ion in writin

to assist th

ct was, whe

spects;

ion has be

that was p

or inaccura

tances hav

ccuracy of

indemnify

actions, da

spect of an

atters which

nd which re

s or substa

such claim

Official

ontractor sa

e APMS D

een omitted

provided to

or inaccur

ve arisen w

such infor

he date of t

control whi

bility to fulfi

knowledg

warrants t

ng which it

he Contrac

en given, t

een omitted

provided to

ate; and

ve arisen w

such infor

y the Contr

amages, le

ny claim ag

h occurred

elate to an

antially sim

ms, proceed

atisfied the

Directions;

d which wo

o the Comm

ate;

which mate

mation; an

the Contra

ich may or

l its obliga

e after due

hat it has u

t provided t

ctor to beco

rue and ac

d which wo

o the Contr

which mate

mation.

actor fully

egal costs,

gainst the C

prior to th

ny predece

milar servic

dings, actio

e conditions

ould make

missioner

erially affec

nd

act of anyth

r will mater

ations unde

e enquiry b

used all

to the Con

ome a Par

ccurate in a

ould make

ractor mate

erially affec

against

expenses

Contractor

he

ssor contra

ces were

ons, dama

121

s set

the

ct the

hing

rially

er this

by the

ntractor

rty to

all

the

erially

ct the

and

by any

act

ges,

57

57.1

57.2

57.3

57.4

57.5

lega

cont

Va

Subj

or va

sign

The

cons

may

give

avoi

whe

57.2

57.2

Whe

varia

fourt

57.2

Subj

57.2

varia

Con

the D

Whe

for t

al costs, ex

tributed to

ariation

ject to the

ariation to

ed by or o

Commissi

sent so as

y be), any r

en by the S

dance of d

ere it:

2.1 is

C

2.2 n

p

is

ere it is rea

ation unde

teen (14) d

2.2 is serve

ject to clau

2, the Cont

ation to the

tract, and

Dispute Re

ere any var

his clause

Class

xpenses an

by the Con

of the C

Commissi

the Contra

n behalf of

ioner may

to comply

regulations

Secretary o

doubt, inclu

s reasonab

Contract in

otifies the

roposed va

s to take ef

asonably p

r Clause 5

days after t

ed on the C

use 57.5, w

tractor and

e Contract

in default o

esolution P

riation is im

57.5) give

sification: O

nd any othe

ntractor an

Contrac

ioner’s righ

act shall ha

f the Comm

vary the C

y with the 2

s made pur

of State pur

udes any a

bly satisfied

order so to

Contracto

ariation an

ffect.

racticable

57.2.2 is to

the date on

Contractor.

where any

the Comm

Price cons

of agreeme

Procedure

mposed un

e rise to an

Official

er liabilities

nd/or any e

ct

hts under C

ave effect u

missioner a

Contract wi

2006 Act an

rsuant to th

rsuant to th

amendmen

d that it is n

o comply; a

r in writing

nd the date

to do so, t

take effec

n which the

.

variation is

missioner s

sequent up

ent the Dis

under Clau

nder clause

increase i

s were cau

employee o

Clause 57.2

unless it is

and the Co

thout the C

nd 2012 Ac

hose Acts,

hose Acts

nts to the A

necessary

and

of the wor

e upon whic

he date tha

ct shall be n

e notice un

s imposed

shall agree

pon the var

spute may

use 66 and

e 57.2 whic

n the Cont

used by or

of the Cont

2, no ame

s in writing

ontractor.

Contractor’

ct (as the c

, any direct

(which, for

APMS Dire

to vary the

rding of the

ch that var

at the prop

not less th

nder Claus

under Cla

e if possible

riation to th

be referre

d Schedule

ch would (s

tract Price

122

tractor.

ndment

and

’s

case

tion

r the

ctions)

e

e

riation

posed

an

se

ause

e any

he

d to

e 12.

save

equal

57.6

58

58.1

59

59.1

59.2

23

to or

varia

Whe

resu

prov

the C

Com

its e

the s

the p

Te

The

term

date

upon

Te

The

writi

paym

of th

the p

with

The

a lat

if the

the C

serv

For local det

r less than

ation to the

ere the Con

ult of the va

vided to the

Contractor

mmissioner

effect and in

services in

provision o

rminati

Commissi

minate the C

e upon whi

n which the

rminati

Contracto

ng to the C

ments prop

he Contrac

payments

Clause 49

Contracto

te paymen

e Commiss

Contractor

ved on the

termination

Class

3%23 in ag

e Contract

ntract is va

ariation the

e Contracto

r’s List of P

r shall notif

nform them

n question

of Essentia

on by A

ioner and t

Contract, a

ch that term

e Contract

on by th

or may give

Commissio

perly due t

ct. The Con

that the Co

9 of the Co

or may, at l

t notice, te

sioner has

r, and that

Commissi

sification: O

ggregate o

Price.

aried in acc

ere is to be

or’s Regist

Patients are

fy those Pa

m of the ste

or, as the

al Services

Agreeme

the Contra

and if the P

mination w

t should be

he Cont

e notice (“la

oner if the C

to the Cont

ntractor sha

ommission

ontract.

east twent

erminate th

still failed

were spec

oner pursu

Official

of the Cont

cordance w

e a change

tered Patie

e to be rem

atients in w

eps they ca

case may

(or their e

ent

actor may m

Parties so a

will take eff

e terminate

tractor

ate payme

Commissio

tractor in a

all specify

ner has fail

ty eight (28

he Contrac

to make p

cified in the

uant to Cla

tract Price,

with its term

in the ran

ents or Pat

moved from

writing of th

an take to

be, registe

equivalent)

mutually ag

agree, they

ect and an

ed.

nt notice”)

oner has fa

accordance

in the late

ed to make

8) days afte

t by a furth

payments p

e late paym

ause 59.1.

, there sha

ms and, as

ge of serv

tients who

m that list, t

he variation

obtain else

er elsewhe

.

gree in writ

y shall agr

ny further te

which sha

ailed to ma

e with Clau

payment n

e in accord

er having s

her written

properly du

ment notice

123

all be no

s a

ices

are on

the

n and

ewhere

re for

ting to

ee the

erms

all be in

ake any

use 48

notice

dance

served

notice

ue to

e

59.3

60

60.1

61

61.1

If, fo

the m

with

late

done

Con

59.3

59.3

whic

any

Te

Un

The

term

spec

com

prov

was

APM

give

Ot

Co

The

term

spec

61.1

ollowing rec

matter to th

in twenty e

payment n

e so within

tract pursu

3.1 th

th

3.2 th

P

chever is th

other right

rminati

ntrue Et

Commissi

minating the

cified in the

me to the at

vided to the

entered in

MS Directio

en, untrue o

her Gro

ommiss

Commissi

minating the

cified in the

1.1 w

Class

ceipt of a l

he Dispute

eight (28) d

notice, and

n that perio

uant to Cla

here has be

he Dispute

he Commis

Procedure,

he sooner.

ts to termin

on by th

c Inform

ioner may

e Contract

e notice if,

ttention of

e Commiss

nto in relati

ons (and co

or inaccura

ounds fo

ioner

ioner may

e Contract

e notice if:

where this C

sification: O

ate payme

e Resolutio

days of the

d it notifies

od of time,

ause 59.2 u

een a dete

Resolutio

ssioner cea

. Clauses 5

nate the Co

he Com

mation

serve noti

forthwith,

after the C

the Comm

sioner by t

ion to the c

ompliance

ate in a ma

or Term

serve noti

forthwith,

Contract is

Official

ent notice,

on Procedu

e date upon

the Contra

the Contra

until:

ermination

n Procedu

ases to pu

59.1 to 59.

ontract tha

mmissio

ce in writin

or from su

Contract w

missioner th

he Contrac

conditions

with those

aterial resp

mination

ce in writin

or from su

s with an in

the Comm

ure detailed

n which it i

actor in wri

actor may n

of the Disp

re; or

rsue the D

3 are witho

at the Cont

ner for

ng on the C

ch date as

as entered

hat written

ctor before

set out in d

e condition

pect.

n by the

ng on the C

ch date as

ndividual, th

missioner re

d in Clause

is served w

iting that it

not termina

pute pursu

Dispute Res

out prejudi

tractor may

Provisi

Contractor

s may be

d into, it ha

informatio

e the Contr

direction 4

ns) was, wh

Contractor

s may be

he individu

124

efers

e 66

with the

t has

ate the

uant to

solution

ce to

y have.

ion of

as

n

ract

4 of the

hen

ual;

61.2

61.1

61.1

61.1

falls

A pe

Con

Con

61.2

61.2

61.2

61.2

1.2 w

d

1.3 w

m

1.4 w

S

a

a

m

within Cla

erson falls

tract or at

tract:

2.1 h

2.2 s

(o

p

ill

in

2.3 s

th

H

se

C

th

th

e

s

p

2.4 h

P

Class

where this C

irector or c

where this C

member of

where this C

Society, a F

ny other bo

n officer tr

manageme

ause 61.2 d

within this

any time w

e or it is th

ubject to C

other than

ending an

l-health) fro

n the world

ubject to C

han by reas

Health Serv

erved a no

Clause 61.2

hat dismiss

he purpose

mployed a

ubsequent

rofession;

e or it is re

Primary Ca

sification: O

Contract is

company s

Contract is

the partne

Contract is

Friendly So

ody, the S

rustee or a

nt of the S

during the

Clause 61

within five (

he subject o

Clause 61.5

by an inte

investigat

om practis

d;

Clause 61.6

son of red

vice Body u

otice termin

2 he is emp

sed him or

es of this C

as a memb

t employm

emoved fro

re List by r

Official

s with a com

secretary o

s with a par

ership, or th

s with an In

ociety or a

ociety orga

ny other pe

Society orga

existence

1.2 if during

(5) years p

of a Nation

5, he or it i

rim suspen

ion or a su

sing by any

6, he has b

undancy) f

unless befo

nating the

ployed by t

by anothe

Clause, whe

ber of a hea

ent must a

om, or refu

reason of i

mpany, the

of the comp

rtnership, a

he partners

ndustrial &

voluntary o

anisation o

erson conc

anisation o

of the Con

g the exist

prior to sign

nal Disqua

s disqualif

nsion orde

uspension o

y Licensing

been dismi

from any e

ore the Co

Contract p

the Health

er Health S

ere a perso

alth care p

also be as a

sed admis

nefficiency

e company

pany;

any individ

ship; or

Provident

organisatio

or other bo

cerned with

or body

ntract.

tence of th

ning this

lification;

fied or susp

r or directi

on the gro

g Body any

issed (othe

employmen

ommissione

pursuant to

Service B

Service Bod

on has bee

rofession,

a member

ssion to, a

y, fraud or

125

y or any

dual

on or

dy or

h the

is

pended

on

unds of

ywhere

erwise

nt by a

er has

o this

Body

dy. For

en

any

r of that

Classification: Official

126

unsuitability (within the meaning of section 151(2), (3) and

(4) of the 2006 Act respectively) unless his or its name has

subsequently been included in such a list;

61.2.5 he has been convicted in the United Kingdom of murder or

an offence referred to in Schedule 1 to the Children and

Young Persons Act 1933 or Schedule 1 to the Criminal

Procedure (Scotland) Act 1995;

61.2.6 he has been convicted in the United Kingdom of a criminal

offence other than murder, and has been sentenced to a

term of imprisonment of over six (6) months;

61.2.7 subject to Clause 61.7, he has been convicted elsewhere

of an offence which would, if committed in England and

Wales:

61.2.7.1 constitute murder; or

61.2.7.2 constitute a criminal offence other than

murder, and been sentenced to a term of

imprisonment of over six (6) months;

61.2.8 he or it has:

61.2.8.1 been adjudged bankrupt or had sequestration

of his estate awarded or is a person in relation

to whom a moratorium period under a debt

relief order (under Part VIIA of the Insolvency

Act 1986) applies unless he has been

discharged from that bankruptcy or

sequestration or the bankruptcy order has

been annulled;

61.2.8.2 been made the subject of a bankruptcy

restrictions order or an interim bankruptcy

restrictions order under Schedule 4A to the

Insolvency Act 1986 or Schedule 2A to the

Insolvency (Northern Ireland) Order 1989 or

Classification: Official

127

sections 56A to 56K of the Bankruptcy

(Scotland) Act 1985, unless that order has

ceased to have effect or has been annulled;

61.2.8.3 been made the subject of a debt relief

restrictions order or interim debt relief

restrictions order under Schedule 4ZB to the

Insolvency Act 1986 unless that order has

ceased to have effect or has been annulled;

61.2.8.4 made a composition or arrangement with, or

granted a trust deed for, his or its creditors

unless he or it has been discharged in respect

of it;

61.2.8.5 been wound up under Part IV of the

Insolvency Act 1986;

61.2.8.6 had an administrator, administrative receiver

or receiver appointed in respect of it; or

61.2.8.7 had an administration order made in respect

of it under Schedule B1 to the Insolvency Act

1986;

61.2.9 he has been:

61.2.9.1 removed from the office of Charity Trustee or

trustee for a charity by an order made by the

Charity Commissioners, the Charity

Commission for Northern Ireland or the High

Court on the grounds of any misconduct or

mismanagement in the administration of the

charity for which he was responsible or to

which he was privy, or which he by his

conduct contributed to or facilitated;

61.2.9.2 removed under section 34 of the Charities and

Trustee Investment (Scotland) Act 2005

61.3

61.2

61.2

61.2

61.2

Whe

the C

after

Com

repr

6

2.10 h

C

g

a

2.11 th

ta

2.12 he

o

20

(N

2.13 W

o

tr

u

fo

p

ere the Con

Contract s

r the date o

mmissioner

resentative

Class

1.2.9.3

e has refus

Commission

rounds tha

dequately

he Commis

aking adeq

e has been

f section 2

006 or Arti

Northern Ire

Where the C

f the partn

ribunal or a

nlawful for

or member

artnership

ntract is wi

hall termin

of his deat

r has agree

es that the

sification: O

(powers

concerne

any body

he is sub

the Com

1986, the

Disqualif

or to an o

the Insolv

sed to com

ner for him

at it is conc

providing

ssioner is n

quate steps

n included

2 of the Saf

cle 6 of the

eland) Ord

Contract is

ership is o

arbitrator, o

r the busine

rs of the pa

.

ith a single

nate at the

th unless, b

ed in writin

Contract s

Official

of Court of

ed in the m

y;

bject to a d

pany Direc

e Compani

fication (No

order made

vency Act

mply with a

m to be med

cerned that

services u

not satisfie

s to deal w

in any bar

feguarding

e Safeguar

der 2007.

s with a pa

ordered by

or an even

ess of the

artnership t

e individua

end of the

before the

ng with the

should cont

f Session),

managemen

isqualificat

ctors Disqu

ies Directo

orthern Irel

e under se

1986; or

request b

dically exa

t he is inca

nder the C

ed that the

with the mat

rred list wit

g Vulnerabl

rding Vulne

rtnership a

any compe

t happens

partnershi

to carry on

l and that i

period of

end of tha

Contracto

tinue for a

, from bein

nt or contro

tion order

ualification

ors

land) Orde

ection 429(

by the

amined on

apable of

Contract; an

Contracto

tter.

thin the me

le Group A

erable Gro

and a disso

etent court

that make

p to contin

n in the

individual d

seven (7)

at period th

or’s person

further pe

128

ng

ol of

under

Act

er 2002

(2)(b) of

the

nd

r is

eaning

Act

oups

olution

t,

es it

nue, or

dies,

days

he

al

riod,

61.4

61.5

61.6

61.7

62

62.1

not e

seve

Clau

whic

The

61.2

susp

does

whe

shar

be.

The

61.2

date

time

tribu

tribu

the C

at th

The

61.2

mak

Con

direc

Te

Br

The

term

be s

exceeding

en (7) days

use 61 doe

ch the Com

Commissi

2.2 where t

pension im

s not make

ere the Con

reholder, o

Commissi

2.3 until a p

e of the dis

e, the perso

unal or cou

unal or cou

Contract in

he end of th

Commissi

2.7 where t

ke the pers

tractor is a

ctor or sec

rminati

each

Commissi

minating the

specified in

Class

twenty eig

s.

es not affec

mmissioner

ioner shall

the Commi

mposed by

e the perso

ntractor is a

or a directo

ioner shall

period of a

missal of t

on concern

rt in respe

rt are conc

n the latter

hose proce

ioner shall

the Commi

son unsuita

a company

cretary of th

on by th

ioner may

e Contract

n the notice

sification: O

ght (28) da

ct any othe

r may have

not termin

issioner is

a Licensin

on unsuitab

a company

or or secret

not termin

t least thre

the person

ned brings

ect of his di

cluded. Th

situation if

eedings.

not termin

issioner is

able to be a

y, both a le

he compan

he Com

serve noti

forthwith o

e if:

Official

ays after th

er rights to

e under thi

nate the Co

satisfied t

g Body ou

ble to be a

y, both a le

tary of the

nate the Co

ee (3) mon

concerned

proceedin

ismissal, u

e Commis

f there is n

nate the Co

satisfied t

a Contract

gal and be

ny, as the c

mmissio

ce in writin

or with effe

e end of th

terminate

s Contract

ontract pur

hat the dis

tside the U

Contracto

egal and be

company,

ontract pur

ths has ela

d; or if, dur

ngs in any c

ntil procee

sioner may

no finding o

ontract pur

hat the con

or or in the

eneficial sh

case may b

ner for

ng on the C

ect from su

he period o

the Contra

t.

rsuant to C

squalificatio

United King

or, or in the

eneficial

as the cas

rsuant to C

apsed sinc

ring that pe

competent

edings befo

y only term

of unfair dis

rsuant to C

nviction do

e case whe

hareholder

be.

a Serio

Contractor

uch date as

129

of

act

Clause

on or

gdom

e case

se may

Clause

ce the

eriod of

t

ore that

minate

smissal

Clause

oes not

ere the

a

ous

s may

62.2

63

63.1

63.2

62.1

62.1

62.1

If the

54.3

has

Con

62.2

62.2

Te

No

Whe

in C

the C

to ta

requ

A re

63.2

1.1 th

C

sa

te

1.2 th

C

m

1.3 th

C

e Contract

3 and it com

done so, t

tractor:

2.1 te

d

2.2 in

th

w

in

fo

rminati

otices a

ere the Con

lauses 60

Commissio

ake by virtu

uiring it to r

emedial not

2.1 d

Class

he Contrac

Commission

afety of Pa

erminated;

he Contrac

Commission

material fina

he Contrac

Commission

tor breache

mes to the

the Commi

erminating

iscretion

nstructing i

hat give ris

with the inst

n writing on

orthwith.

on by th

nd Brea

ntractor ha

to 62.2 an

oner shall,

ue of the C

remedy the

tice shall s

etails of th

sification: O

ctor has bre

ner consid

atients is a

ctor’s finan

ner consid

ancial loss

ctor underg

ner, acting

es the cond

Commissi

issioner sh

the Contra

t to termin

se to the br

truction, th

n the Contr

he Com

ach Not

as breache

nd the brea

before tak

Contract, se

e breach (“

specify:

he breach;

Official

eached the

ers that as

t serious ri

cial situatio

ers that th

s; or

goes a Cha

g reasonab

ditions spe

ioner’s atte

hall serve n

act forthwit

ate the sub

reach forth

he Commis

ractor term

mmissio

tices

ed the Con

ach is capa

king any ac

erve a notic

“remedial n

e Contract

s a result o

isk if the C

on is such

e Commis

ange of Co

ly, does no

ecified in C

ention that

notice in wr

th; or, at th

b-contracti

with, and i

ssioner sha

minating the

ner: Re

tract other

able of rem

ction it is ot

ce on the C

notice”).

and the

of that brea

Contract is

that the

ssioner is a

ontrol of wh

ot approve

Clauses 54

the Contra

riting on th

heir absolu

ing arrange

if it fails to

all serve a

e Contract

emedial

r than as sp

medy,

otherwise e

Contractor

130

ach, the

not

at risk of

hich the

e.

.1 and

actor

he

te

ements

comply

notice

pecified

entitled

r

63.3

63.4

63.5

63.6

63.7

63.2

63.2

The

shor

Patie

twen

Whe

the r

the C

date

Con

Whe

spec

reme

requ

If, fo

63.6

63.6

the C

Con

If the

notic

the C

wou

oblig

2.2 th

C

2.3 th

“n

notice per

rter period

ents or pro

nty eight (2

ere the Com

required st

Commissio

e as the Co

tractor.

ere the Con

cified in Cl

edy, the C

uiring it not

ollowing a b

6.1 re

n

6.2 o

re

Commissio

ntract with e

e Contract

ce or a rem

Contractor

ld otherwis

gation whic

Class

he steps th

Commission

he period d

notice perio

riod shall, u

is necessa

otect itself f

28) days fro

mmissione

teps to rem

oner may t

ommission

ntractor ha

auses 60 t

ommission

t to repeat

breach not

epeats the

otice or the

therwise b

emedial no

oner may s

effect from

tor has faile

medial notic

r, the Comm

se be paya

ch is the su

sification: O

he Contrac

ner in orde

during whic

od”).

unless the

ary to prote

from mate

om the dat

er is satisfie

medy the b

terminate t

er may spe

as breache

to 62.2 and

ner may se

the breach

tice or a re

breach tha

e remedial

breaches th

otice or a fu

serve notic

m such date

ed to perfo

ce in respe

missioner

able under

ubject of th

Official

tor must ta

er to remed

ch the step

Commiss

ect the saf

rial financi

te that noti

ed that the

reach by t

the Contrac

ecify in a f

ed the Con

d the breac

erve notice

h (“breach

emedial not

at was the

l notice; or

he Contrac

urther brea

ce on the C

e as may b

orm any ob

ect of that

may withh

the Contra

he default.

ake to the s

dy the brea

ps must be

ioner is sat

fety of the C

al loss, be

ice is given

e Contracto

he end of t

ct with effe

urther notic

tract other

ch is not ca

e on the Co

notice”).

tice, the Co

subject of

ct resulting

ach notice,

Contractor

be specified

bligation an

default has

old or ded

act in resp

satisfaction

ach; and

e taken (the

tisfied that

Contractor

e no less th

n.

or has not

the notice

ect from su

ce to the

r than as

apable of

ontractor

ontractor:

f the breac

in either a

terminatin

d in that no

nd a breac

s been giv

uct monies

pect of that

131

n of the

e

t a

r’s

han

taken

period,

uch

ch

a

g the

otice.

h

en to

s which

64

64.1

64.2

64.3

64.4

64.5

Te

Pro

Whe

Con

63.1

purs

term

whic

unle

This

less

safe

loss

In a

does

Proc

64.1

Con

shal

The

whe

dete

the C

whic

If the

Con

to pr

mate

Com

on th

rminati

ocedure

ere the Com

tractor term

, the Com

suant to tho

minates tha

ch the Com

ess Clause

s Clause 64

than twen

ety of the C

.

case fallin

s not apply

cedure bef

, and it no

tract shall

l only term

Contract s

en there ha

ermination

Contractor

chever is th

e Commiss

tract befor

rotect the s

erial financ

mmissioner

he Contrac

Class

on and

e

mmissione

minating th

missioner

ose Clause

at is not les

mmissioner

64.4 appli

4.2 applies

nty eight (2

Contractor’s

ng within C

y, where th

fore the en

otifies the C

not termin

minate in th

shall only t

as been a d

permits th

r ceases to

he sooner.

sioner is sa

re the Disp

safety of th

cial loss, C

r shall be e

ctor, that th

sification: O

the Dis

er is entitle

he Contrac

shall, in th

es, specify

ss than twe

r has serve

ies.

s if the Com

28) days is

s Patients

Clause 64.1

he Contrac

nd of the pe

Commissio

nate at the

he circumst

terminate p

determinat

e Commis

o pursue th

atisfied tha

pute Resolu

he Contrac

Clauses 64

entitled to c

he Contrac

Official

spute Re

d to serve

ct pursuant

he notice se

y a date on

enty eight (

ed that not

mmissione

necessary

or protect

1 where the

ctor invokes

eriod of no

oner in writ

end of the

tances spe

pursuant to

ion of the D

sioner to te

he Dispute

at it is nece

ution Proce

ctor’s Patie

.3 and 64.4

confirm by

ct will neve

esolutio

written no

t to Clause

erved on th

which the

(28) days a

ice on the

r is satisfie

y in order to

itself from

e exception

s the Dispu

tice referre

ing that it h

notice per

ecified in C

o this Claus

Dispute an

erminate th

Resolution

essary to te

edure is co

ents or prot

4 shall not

written no

ertheless te

on

otice on the

es 60.1, 61

he Contrac

e Contract

after the da

Contracto

ed that a p

o protect t

material fi

n in Clause

ute Resolu

ed to in Cla

has done s

riod but ins

Clause 64.4

se 64 if an

nd that

he Contrac

n Procedu

erminate th

oncluded in

tect itself fr

apply and

otice to be s

erminate at

132

e

.1, 62,

ctor

ate on

r

eriod

he

inancial

e 64.2

ution

ause

so, the

stead

4.

nd

ct or

re,

he

n order

rom

d the

served

t the

65

65.1

65.2

65.3

65.4

65.5

end

62, 6

Co

The

preju

On t

65.2

65.2

65.2

Subj

paym

on th

On t

the C

reco

Con

unde

writt

and

term

If the

Con

of the peri

63.1.

onseque

terminatio

udice to th

the termina

2.1 s

p

th

2.2 co

o

co

2.3 d

th

co

m

p

ject to Cla

ments to th

he date of

termination

Contract fo

onciliation o

tractor and

er the Con

ten details

in any eve

mination of

e Contract

tractor ma

Class

iod of the n

ences o

on of the C

e accrued

ation of the

ubject to th

erforming

he Contrac

o-operate

utstanding

oncluded i

eliver up to

he Commis

omputer ha

medical equ

ossession

uses 65.4

he Contrac

terminatio

n of the Co

or any reas

of the paym

d the value

ntract. The

of the reco

ent no later

the Contra

tor disputes

ay refer the

sification: O

notice it se

of Termi

ontract, fo

rights of e

e Contract

he requirem

any work o

ct;

with the C

g matters u

n a satisfa

o the Com

ssioner inc

ardware a

uipment wh

or control

to 65.6, th

ctor in acco

on of the Co

ontract or te

son, the Co

ments mad

e of the wo

Commissi

onciliation

r than twen

act.

s the accu

e Dispute to

Official

erved pursu

ination

r whatever

either Party

for any rea

ments of th

or carrying

ommission

under the C

actory man

missioner

cluding all d

nd softwar

hich may b

.

he Commis

ordance wi

ontract.

ermination

ommission

de by the C

ork underta

oner shall

as soon as

nty eight (2

racy of the

o the Dispu

uant to Cla

r reason, is

y under the

ason, the C

his Clause

out any o

ner to enab

Contract to

ner; and

all propert

documents

re, drugs, A

be in the C

ssioner’s ob

th the Con

of any ob

ner shall pe

Commissio

aken by the

serve the

s reasonab

28) days af

e reconcilia

ute Resolu

auses 60.1

s without

e Contract.

Contractor

65.2, ceas

bligations

ble any

be dealt w

ty belongin

s, forms,

Appliances

Contractor’s

bligation to

ntract shall

ligations u

erform a

oner to the

e Contracto

Contracto

bly practica

fter the

ation, the

ution Proce

133

,61.1

.

shall:

se

under

with or

ng to

s or

s

o make

cease

nder

or

r with

able,

edure in

65.6

65.7

acco

begi

Con

boun

Eac

of th

writt

Res

Sho

65.7

65.7

65.7

65.7

then

Com

repla

on s

Con

enga

expe

cost

unex

ordance wi

inning on t

tractor with

nd by the d

h Party sh

he date on

ten details

olution Pro

ould the Co

7.1 b

w

p

7.2 is

C

th

7.3 is

C

C

p

7.4 o

S

w

n, without p

mmissioner

acement c

such terms

ntractor sha

aging the r

enditure in

ts incurred

xpired port

Class

ith the term

the date on

h written d

determinat

all pay the

which the

of the reco

ocedure, a

ontractor:

reach the

written notic

ursuant to

ssue the Co

Clause 60.1

he Services

ssue the Co

Clause 60.1

Commission

eriod until

therwise c

Services wi

with Clause

prejudice to

r, the Com

contractor(s

and cond

all immedia

replaceme

curred by

by the Co

tion of the

sification: O

ms of the C

n which the

etails of th

tion of the

e other any

Commissi

onciliation,

s the case

:

Contract e

ce on the C

Clauses 6

ommission

1 but cease

s before th

ommission

1 but fail to

ner’s reaso

the due te

cease to pr

thout notic

e 60.1,

o all other

missioner

s) for the p

itions as th

ately pay th

nt contract

the Comm

ommissione

due notice

Official

Contract wi

e Commiss

he reconcil

Dispute.

y monies du

ioner serve

or the con

e may be.

entitling the

Contractor

61, 62 or 6

ner with no

e to perfor

he expiry o

ner with no

o perform t

onable sat

ermination

rovide all o

ce to the C

remedies

shall be en

provision of

he Commis

he Commis

tor(s) toge

missioner (i

er) through

e period in

thin twenty

sioner serv

iation. The

ue within th

ed the Con

nclusion of

e Commiss

terminatin

3;

otice of term

m all or a m

f the notice

otice of term

he Service

isfaction d

date; or

r a materia

ommission

available to

ntitled to e

f all or part

ssioner see

ssioner the

ther with a

ncluding a

hout the re

the case o

y eight (28

ved the

e Parties sh

hree (3) m

ntractor wit

f the Dispu

sioner to se

ng the Cont

mination un

material pa

e period;

mination un

es to the

uring the n

al part of th

ner in acco

to the

engage

t of the Se

es fit and t

e cost of

all additiona

all managem

mainder of

of Clauses

134

) days

hall be

onths

th

ute

erve

tract

nder

art of

nder

notice

he

ordance

rvices

the

al

ment

f the

65.7.2

65.8

66

66.1

66.2

67

67.1

68

68.1

68.2

and

notic

Con

char

and

abso

cont

The

appl

Dis

The

Clau

Tu

On t

prov

Gif

The

the p

relat

serv

Con

£100

The

68.2

68.2

65.7.3, or

ce period.

ntractor will

rge for suc

upon such

olute discre

tractor’s re

obligation

ly notwiths

spute R

provisions

use 66 sha

upe, Re-

termination

visions of S

fts

Contracto

persons sp

tive of a Pa

vices to the

tract; and

0.00.

persons re

2.1 a

th

2.2 a

C

Class

in the cas

Further, up

l grant a lic

ch period a

h further te

etion deter

equest to a

s containe

standing th

Resoluti

s of Sched

all survive t

-tenderi

n or expiry

Schedule 9

or shall kee

pecified in

atient or an

e Contracto

have, in its

eferred to

ny person

he Contrac

ny Genera

Contractor f

sification: O

se of Claus

pon reques

cence to th

as the repla

erms at the

rmine from

ccess and

ed in Claus

e terminat

on

ule 10 sha

the expiry

ng and

, in whole

9 will apply

ep a registe

Clause 68

ny person

or or its Pa

s reasonab

in Clause

employed

ct;

al Medical

for the pur

Official

ses 65.7.1

st of the C

he replacem

acement co

e replacem

m the date o

use the P

ses 65.1 to

ion of the C

all apply.

or termina

Handov

or in part,

y.

er of gifts w

8.2 by, or o

who provid

atients in co

ble opinion

68.1 are:

by the Co

Practitione

rposes of th

and 65.7.4

ommission

ment contr

ontractor(s

ent contrac

of the repla

ractice Pre

65.7 shall

Contract.

tion of the

ver

of this Con

which: are

n behalf of

des or wish

onnection w

, a value o

ontractor fo

er engaged

he Contrac

4 for the fu

ner, the

ractor(s) fre

s) may requ

ctor(s) ma

acement

emises.

l continue t

Contract.

ntract, the

given to a

f, a Patien

hes to prov

with the

of more tha

or the purp

d by the

ct;

135

ll

ee of

uire

y at its

to

ny of

t, a

vide

an

oses of

68.3

68.4

68.5

68.2

68.2

68.2

68.2

68.2

68.2

Clau

68.3

68.3

68.3

The

of gi

spec

The

infor

68.5

2.3 if

se

2.4 if

p

2.5 if

F

2

p

2.6 th

2.7 a

6

2.8 a

re

6

h

use 68.1 do

3.1 th

u

th

3.2 th

3.3 th

p

Contracto

ifts which f

cified in Cl

register re

rmation:

5.1 th

Class

the Contra

ecretary of

the Contra

artnership

the Contra

riendly So

006 Act or

erson conc

he Contrac

ny spouse

8.2.1 to 68

ny person

elationship

8.2.2 has t

usband an

oes not ap

here are re

nconnecte

he Contrac

he Contrac

he Contrac

rovide serv

or shall take

fall within C

auses 68.2

eferred to i

he name of

sification: O

actor is a c

f the comp

actor is a p

;

actor is an

ciety, Volu

r other bod

cerned wit

ctor;

e or civil pa

8.2.2; or

(whether o

p with a per

the charac

nd wife.

pply where

easonable

ed with serv

ctor;

ctor is not a

ctor is not a

vices to the

e reasonab

Clause 68.

2.

n Clause 6

f the dono

Official

company, a

pany;

partnership

Industrial

untary Orga

dy any offic

h the man

artner of a p

or not of th

rson specif

cteristics of

:

grounds fo

vices prov

aware of th

aware that

e Contract

ble steps to

1 and whic

68.1 shall i

r;

any directo

p, any mem

and Provid

anisation a

cer, trustee

agement o

person spe

he opposite

fied in Clau

f the relatio

or believing

ided or to b

he gift; or

the donor

tor or its Pa

o ensure th

ch are give

nclude the

ors or com

mber of the

dent Socie

as defined

e or any oth

of the Cont

ecified in C

e sex) who

uses 68.2.

onship betw

g that the g

be provide

r wishes to

atients.

hat it is info

en to the pe

e following

136

pany

e

ety,

in the

her

tractor;

Clauses

ose

1 to

ween

gift is

ed by

ormed

ersons

68.6

69

69.1

OTHER

70

70.1

68.5

68.5

68.5

68.5

68.5

The

on re

Co

The

to al

Stat

limit

resp

R PROVIS

No

Unle

or te

else

70.1

70.1

70.1

70.1

70.1

70.1

5.2 in

N

k

5.3 in

5.4 th

5.5 th

5.6 th

Contracto

equest.

omplian

Contracto

ll relevant

te, local au

tation, to re

pect of the

SIONS

on-survi

ess expres

ermination

ewhere) ma

1.1 C

1.2 C

1.3 C

1.4 C

1.5 C

1.6 C

Class

n a case w

National He

nown, his a

n any other

he nature o

he estimate

he name of

or shall mak

ce with

or shall com

guidance i

thority, an

equirement

exercise o

ival of T

ssly provide

of the Con

ade in relat

Clause 1.1

Clause 46 (

Clause 49 (

Clause 51 (

Clause 52 (

Clause 53 a

sification: O

here the d

ealth Servic

address;

r case, the

of the gift;

ed value o

f the perso

ke the regi

h Legisla

mply with a

issued by t

d the Depa

ts specified

of their func

Terms

ed, no term

ntract. Exp

tion to:

(Status of

(Counter F

(Fees and

(Indemnity

(Insurance

and Sched

Official

onor is a P

ce number

e address o

f the gift; a

on or perso

ister availa

ation an

all relevant

the Comm

artment of

d in the Se

ctions unde

m of the Co

ress provis

Contract);

Fraud and S

Charges);

);

);

ule 5 (Com

Patient, the

r or, if the n

of the dono

and

ons who re

able to the

nd Guid

legislation

issioner, th

Health inc

ervice Spec

er the 2006

ontract sha

sion is (her

Security M

mplaints);

e Patient’s

number is

or;

eceived the

Commissi

dance

n and have

he Secreta

cluding, wit

cification in

6 Act.

all survive e

reby or

anagemen

137

not

e gift.

oner

e regard

ary of

thout

n

expiry

nt);

71

72

72.1

72.2

72.3

73

73.1

70.1

70.1

70.1

70.1

70.1

En

The

resp

nego

oral,

the b

the C

liabi

Go

The

Eng

With

Con

Con

non-

excl

Clau

term

Wa

The

term

1.7 C

1.8 C

1.9 C

1.10 C

1.11 C

ntire Co

Contract c

pect to its s

otiations, p

, and the P

basis of an

Contract. H

lity on the

overning

Contract s

lish law.

hout prejud

tract, in re

tract or ari

-contractua

usive juris

uses 72.1 a

mination of

aiver, D

failure or d

ms or condi

Class

Clauses 65

Clause 66 (

Clause 72 (

Clause 81 (

Clause 82 (

ntract

constitutes

subject ma

promises, c

Parties con

ny represen

However, n

part of eith

g Law a

shall be go

dice to the

lation to an

ising out of

al disputes

diction of t

and 72.2 s

the Contra

elay or

delay by e

tions of the

sification: O

.1 to 65.6

(Dispute R

(Governing

(Confidenti

(Bribery Ac

s the entire

atter and su

conditions

nfirm that th

ntations th

nothing in t

her Party fo

and Juri

overned by

Dispute R

ny legal ac

f or in conn

s or claims

the courts

shall contin

act.

Failure

ither Party

e Contract

Official

(Conseque

esolution P

g Law and

iality);

ct 2010).

e Contract

upersedes

or represe

hey did not

hat are not

the Contra

or fraudule

isdictio

y and const

esolution P

ction or pro

nection wit

), each Pa

of England

nue to appl

e to Exe

y to enforce

t shall not o

ences of Te

Procedures

Jurisdictio

between th

any prior C

entations, w

t enter into

expressly

act purports

ent misrepr

n

trued in ac

Procedure

oceedings t

th this Con

rty agrees

d and Wale

y notwithst

rcise R

e any one o

operate as

ermination

s);

on); and

he Parties

Contracts,

whether wr

o the Contr

incorporat

s to exclud

resentation

ccordance

contained

to enforce

ntract (inclu

s to submit

es.

tanding the

Rights

or more of

s a waiver o

138

n);

with

ritten or

ract on

ted into

de

n.

with

in the

the

uding

to the

e

f the

of

74

74.1

74.2

74.3

74.4

74.5

74.6

74.7

them

cond

Re

The

is an

or ag

cond

part

Whe

of P

mem

Whe

acco

indiv

beha

belo

The

as a

perfo

pers

The

party

The

assi

Con

acco

The

bene

direc

m, or of the

ditions of th

elations

Contract i

n independ

gent of the

duct its act

ner or age

ere the Con

atients, the

mber of a C

ere the Con

ordance wi

vidual, who

alf in the d

ongs.

Commissi

a result of a

ormance o

son.

Contract d

y to it unde

Contracto

gn or othe

tract witho

ordance wi

Commissi

efit of its ri

cted by the

Class

e right at an

he Contrac

hip betw

s a contrac

dent provid

e Commiss

tivities so a

nt of the C

ntractor pr

e Commiss

CCG.

ntractor is

ith Clause

o is a Healt

ealings be

ioner does

anything do

of the Cont

does not cr

er the Cont

or shall not

rwise disp

out the prio

ith Clause

ioner may

ghts under

e Secretary

sification: O

ny time su

ct.

ween th

ct for the p

der of servi

sioner. The

as to give t

Commission

rovides Ess

sioner sha

required to

74.2, the C

th Care Pr

etween the

s not by en

one by the

tract, incur

reate any r

tracts (Rig

delegate i

ose of the

or written a

54.

give, sell,

r the Contr

y of State.

Official

bsequently

he Parti

provision of

ices and is

e Contracto

the impres

ner.

sential Ser

ll require t

o be a mem

Contractor

rofessional

Contracto

tering into

e Contracto

any contra

right enforc

ghts of Thir

its obligatio

benefit of

uthorisatio

assign, or

ract to a su

y to enforc

es

f services.

s not an em

or must not

sion that it

rvices to Pa

he Contrac

mber of a C

r shall appo

, to act on

or and the C

the Contra

or in conne

actual liabi

ceable by

rd Parties)

ons or othe

any of its r

on of the C

otherwise

uccessor b

ce all terms

The Cont

mployee, pa

ot represen

t is the em

atients on

ctor to be a

CCG in

oint one

the Contra

CCG to wh

act, and sh

ection with

ility to any

any perso

Act 1999.

erwise give

rights, und

Commission

dispose o

body as ma

139

s and

ractor

artner

t or

ployee,

its List

a

actor’s

hich is

hall not

the

other

n not a

e, sell,

der the

ner in

of the

ay be

75

75.1

75.2

75.3

75.4

75.5

75.6

Fo

Neit

unde

incu

by th

the A

Forc

On t

notif

inclu

effec

mitig

As s

cons

to ag

Eve

Unle

the e

avoi

or a

equi

the r

Clau

If the

oblig

three

in w

(whi

The

affec

orce Maj

ther Party s

er the Con

r any liabil

he other P

Affected P

ce Majeure

the occurre

fy the othe

ude details

ct on its ob

gate its effe

soon as pra

sult with ea

gree appro

nt and faci

ess the Aff

effect of ab

dance of d

ny failures

ipment sha

reasonable

use 75.4 un

e Affected

gations and

e (3) mont

writing withi

ch shall be

terminatio

cted Party

Class

jeure

shall be en

ntract by th

ity to the o

arty to the

arty is prev

e Event.

ence of a F

r Party as

s of the For

bligations o

ect.

acticable, f

ach other i

opriate step

ilitate the c

ected Part

bsolving it

doubt, any

of either P

all not be d

e control of

nless the c

Party is de

d duties un

ths, then ei

n such per

e no shorte

on shall not

is able to

sification: O

ntitled to br

e Affected

other Party

extent tha

vented from

Force Maje

soon as p

rce Majeur

of the Affec

following s

n good fait

ps to mitig

continued p

ty takes su

from its ob

actions or

Party’s sys

deemed to

f the releva

cause of fa

elayed or p

nder the C

ither Party

riod as is r

er than twe

t take effec

resume pe

Official

ring a claim

Party nor

y for any lo

at a Force M

m carrying

eure Event

racticable.

re Event, in

cted Party

such notific

th and use

ate the effe

performanc

uch steps, C

bligations u

r omissions

stems, proc

be circum

ant Party f

ailure was b

prevented

ontract for

y may term

easonable

enty eight (

ct at the en

erformance

m for a brea

shall the A

sses or da

Majeure Ev

out obliga

t, the Affec

The notific

ncluding ev

and any a

cation, the

e all reason

ects of the

ce of the C

Clause 75.

under this C

s of either

cedures, pr

stances or

or the purp

beyond rea

from perfo

a continuo

inate the C

e in the circ

(28) days).

nd of the n

e of its obli

ach of obli

Affected Pa

amages inc

vent occur

ations by th

cted Party s

cation sha

vidence of

ction propo

Parties sh

nable ende

e Force Ma

Contract.

.1 shall no

Contract. F

Party’s pe

remises or

r events be

poses of th

asonable c

orming its

ous period

Contract by

cumstance

.

otice perio

gations an

140

gations

arty

curred

rs and

hat

shall

ll

its

osed to

all

eavours

ajeure

t have

For the

rsonnel

r

eyond

his

control.

of

y notice

es

od if the

nd

76

76.1

76.2

76.3

77

77.1

dutie

acco

Se

Subj

be in

com

to be

lawf

If, in

is to

posi

to ag

suita

If the

alter

com

Disp

Proc

Se

Save

othe

auth

mus

77.1

77.1

77.1

es under th

ordance wi

everance

ject to Cla

nvalid, illeg

mpetent aut

e deleted f

fulness or e

n the reaso

o undermin

tion of eith

gree a suit

able amen

e Parties a

rnative term

mmenceme

pute for det

cedure set

ervice of

e as otherw

erwise requ

horised by

st be in writ

1.1 p

1.2 b

C

re

1.3 b

te

Class

he Contrac

ith Clause

e

uses 76.2

gal or unen

thority, suc

from the C

enforceabi

onable opin

e the purp

her Party, t

table altern

dment to t

are unable

m or amen

nt of the n

termination

out in Cla

f Notice

wise speci

uires, any n

the Contra

ting and m

ersonally;

y post, or i

Clause 57 (

egistered o

y telex, or

elex or pos

sification: O

ct within th

75.2 or if t

and 76.3,

nforceable

ch term sha

ontract an

ility of any

nion of eith

pose of the

the Parties

native term

he Contrac

to reach a

ndment with

egotiations

n in accord

use 66.

e

ified in the

notice or o

act to be gi

may be serv

in the case

(Variation)

or recorded

facsimile t

st);

Official

e period of

the other P

if any term

by any co

all, to the e

d shall not

other term

her Party, t

Contract o

s shall nego

m to replace

ct.

agreement

hin a reaso

s, then the

dance with

Contract o

other inform

iven by eith

ved:

e of any no

and Claus

d delivery p

transmissio

f notice sp

Party otherw

m of the Co

urt, tribuna

extent requ

t affect the

ms of the Co

he effect o

or material

otiate in go

e the delet

as to the s

onable per

Parties m

the Dispu

or where th

mation requ

her Party t

otice served

ses 58 to 6

post;

on (the latt

pecified in

rwise conse

ontract is h

al or other

uired, be de

validity,

ontract.

of such a d

lly prejudic

ood faith in

ted term or

suitable

riod of

may refer th

ute Resolut

he context

uired or

to the othe

d pursuant

63 (Termina

ter confirm

141

ents.

eld to

eemed

eletion

ce the

n order

r a

he

tion

r Party

t to

ation),

ed by

77.2

77.3

77.4

78

78.1

77.1

77.1

Any

the C

Con

Any

give

77.3

77.3

77.3

Whe

with

unle

Dis

The

78.1

1.4 u

5

1.5 b

n

notice or o

Contract o

tractor has

notice or o

en:

3.1 if

3.2 if

p

3.3 if

tr

tr

fo

ere notice o

Clauses 7

ess the per

scrimin

Contracto

1.1 e

le

d

(P

2

F

A

d

Class

nless the c

7.1 electro

y any othe

otice to the

other inform

r such othe

s notified to

other inform

it was serv

it was serv

osted; and

it was serv

ransmissio

ransmissio

ollowing W

or other inf

77.1 to 77.3

rson receiv

ation

or shall:

nsure that

egislation a

iscriminate

Prevention

000, the F

avourable

Act 2010 or

iscriminatio

sification: O

context oth

onic mail; o

er means w

e Contract

mation sha

er address

o the other

mation sha

rved person

rved by pos

d

rved by tele

on, if sent d

on and if se

Working Day

formation i

3, such no

ving it elect

it complie

and in part

e within the

n of Less F

ixed Term

Treatmen

r any other

on in the e

Official

herwise req

or

which the C

or.

all be sent

s as the Co

r.

all be deem

nally, at th

st, two (2)

ex, electron

during Core

ent outside

y.

is not give

otice or oth

ts, in writin

s with all c

icular, doe

e meaning

avourable

Employee

t) Regulati

r relevant le

employmen

quires and

Commissio

to the add

ommission

med to hav

e time of s

Working D

nic mail or

e Hours the

Core Hou

n or sent in

er informat

g, to treat

current emp

s not unlaw

of the Par

Treatment

es (Preven

ions 2002

egislation r

nt of emplo

except in

oner specifi

dress speci

er or the

ve been se

service;

Days after i

r facsimile

en at the ti

urs then on

n accordan

tion is inva

it as valid.

ployment

wfully

rt Time Wo

t) Regulati

tion of Les

and the Eq

relating to

oyees for th

142

Clause

ies by

ified in

rved or

t was

ime of

n the

nce

alid

.

orkers

ons

ss

quality

he

78.2

78.3

79

79.1

78.1

The

inde

dam

Com

cond

in C

the C

The

subs

78.

Da

The

“199

part

p

ta

th

S

o

1.2 in

e

o

C

e

C

a

o

e

a

m

S

Contracto

emnified on

mages, loss

mmissioner

ducted or a

lause 78.1

Contractor

Contracto

stantially s

ata Prote

Contracto

98 Act”) an

icular the C

Class

urpose of

ake all reas

hat any em

Services do

f this Claus

n the mana

quality and

perate with

Commission

quality dut

Commission

nd diversit

pportunity

quality rela

ge, marria

maternity, a

Services.

or shall fully

n demand a

ses and ex

r arising ou

any procee

above du

r, its agents

or shall imp

imilar to th

ection

or shall com

nd any othe

Contractor

sification: O

providing t

sonable ste

mployees e

o not unlaw

se 78; and

agement of

d diversity

h the Com

ner’s oblig

ties. The C

ner consid

ty, includin

for disable

ating to rel

age and civ

and gender

y indemnify

against all

xpenses inc

ut of or in c

edings brou

ue directly o

s, employe

pose on an

hose impos

mply with th

er applicab

r agrees to

Official

the Service

eps (at its

mployed in

wfully discr

d

f its affairs

policies, th

missioner

ations to c

Contractor s

ers approp

g race equ

ed people,

igion and b

vil partners

r assignme

y and keep

claims, ch

curred or s

connection

ught under

or indirectl

ees or sub-

ny sub-cont

sed on the

he Data Pr

ble data pro

comply w

es. The Co

own expen

n the provis

iminate wit

and the de

he Contrac

in light of t

comply with

shall take s

priate to pr

uality, equa

gender eq

belief, sexu

hip, pregna

ent in the p

p the Comm

harges, dem

suffered by

with any i

r the legisla

y to any ac

-contractor

tractor obli

Contracto

rotection A

otection leg

ith the obli

ontractor sh

nse) to ens

sion of the

thin the me

evelopmen

ctor shall c

the

h statutory

such steps

romote equ

ality of

quality, and

ual orienta

ancy and

provision o

missioner

mands, lia

y the

nvestigatio

ation refer

ct or omiss

rs.

igations

or by this C

Act 1998 (th

gislation. I

gations pla

143

hall

sure

e

eaning

nt of its

co-

s as the

uality

d

ation,

f the

fully

bilities,

on

rred to

sion by

Clause

he

n

aced on

79.2

80

80.1

the C

Prin

79.1

79.1

79.1

Both

com

Con

com

unde

Com

Data

Fre

The

Com

Com

and

the C

requ

Com

infor

Commissio

ciple”) set

1.1 to

s

th

1.2 o

C

C

S

co

1.3 to

co

re

e

th

h Parties a

mply with th

tractor pro

mplying with

er Section

mmissioner

a in relation

eedom

Contracto

mmissioner

mmissioner

the Code

Commissio

uest for info

mmissioner

rmation pro

Class

oner by the

out in the

o maintain

ufficient to

he Commis

nly to proc

Commission

Commission

Services in

ompliance

o allow the

ompliance

easonable

vidence of

his Clause

gree to us

he 1998 Ac

oviding the

h subject a

7 of the 19

r prior to th

n to such r

of Infor

or shall use

r to comply

r by the Fre

of Openne

oner with r

ormation in

r under the

ovided by t

sification: O

e seventh d

1998 Act,

technical a

o comply at

ssioner by

cess Perso

ner, in acc

ner and fo

accordanc

with the 1

Commiss

with the re

notice and

f its compli

79.1. and

e all reaso

ct. For the a

Commissi

access requ

998 Act an

he disclosu

requests.

rmation

e all reason

y with such

eedom of I

ess in the N

reasonable

n connectio

e 2000 Act

the Comm

Official

data protec

namely:

and organi

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the Seven

onal Data fo

cordance w

r the purpo

ce with the

998 Act;

ioner to au

equiremen

d/or to prov

ance with

onable effo

avoidance

ioner with

uests serv

nd the Con

ure by the C

nable effor

h obligation

Information

NHS (the “

e assistanc

on with the

or the Cod

missioner in

ction princ

isational se

the obliga

nth Principl

or and on b

with the inst

ose of perfo

Contract a

udit the Co

nts of this C

vide the Co

the obligat

rts to assis

of doubt, t

reasonable

ed on the C

tractor con

Contractor

ts to assist

ns as are im

n Act 2000

Code”) inc

ce in compl

e Services

de and pro

accordan

ciple (the “S

ecurity me

ations impo

le;

behalf of th

tructions o

forming the

and to ens

ontractor’s

Clause 79.

ommission

tions set o

st each oth

this include

e assistanc

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nsulting wit

r of any Pe

t the

mposed on

0 (the “2000

cluding pro

lying with a

served on

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144

Seventh

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osed on

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ner with

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any

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mate holdin

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system wh

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in respect

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keep secre

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or written c

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e 81.1 shal

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by a third

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as no long

in accorda

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where it is

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ation;

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d that the C

ith this Cla

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ential and s

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n other than

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is lawfully

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to do so by

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ause 81 as

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on it may re

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shall not d

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authorised

en consent

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ant timesca

information

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y judicial,

connection

applicable

r’s immedi

procures t

if any refe

145

records

on 46

eceive

)

isclose

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s which

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ent;

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ale set

n

g

with

law or,

ate or

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to th

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ct 2010

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ut not limite

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in any act

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in the UK;

h the Comm

d from the

e (“Relevan

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ere a refer

mmissioner

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issioner fro

purposes

alistic mark

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tivity, pract

under sect

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rence to su

r to disclos

s may be n

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ket price fo

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es not make

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t good reas

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all continue

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tice or cond

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e or condu

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oner to the

uch holding

se the

notified to t

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g and colla

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ch the disc

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atsoever a

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2010 (“Re

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or 6 of the

uct had bee

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146

g

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ting

vices

all use

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and

and

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and

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esponsible

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breach by

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ave and sh

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such perso

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e for the ob

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a person is

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force them

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where app

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gift, gratui

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use 82, re

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itality to an

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ons 6(5) an

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147

riod of

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port to

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aken by the

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he Contrac

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ctor shall ke

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during the

shall ensu

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ctor shall p

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suspected

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se 82.5.2)a

el to audit t

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ee years aft

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actor.

p fully inde

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r at its norm

as is notifi

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all paymen

e Contract

ply with the

licies and C

welve year

ch records

e the Comm

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or’s record

or’s Premis

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and to mee

the Contra

ause 82. S

ter termina

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emnified an

es, damage

es incurred

breach of t

ns equivale

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mal place

ed to the

to date rec

nts made b

t and the s

e Relevant

Clause 82

rs. The

and books

missioner

obligation

oner and its

ce during n

e of any

se 82 to ac

ds and any

ses (or suc

missioner

et with the

actor’s com

Such audit

ation of the

148

but is

nd

es,

d by, or

this

ent to

of

cords

y the

steps

in

s of

to

s under

s third

normal

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other

ch

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82.6

82.7

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ng the term

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ssistance t

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ther perso

2.6.1.1

2.6.1.2

2.6.1.3

or shall pro

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sification: O

The Contra

to the cond

ract and fo

of the Con

ss by any t

ner shall b

onfidentialit

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lways prov

closed to th

s and repre

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ons associa

has been

bribery o

having m

is aware,

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proceedi

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any offen

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has been

agency a

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mptly notif

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actor shall g

duct of suc

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hird party r

be subject t

ty obligatio

tiality) in re

vided that a

he Commis

esents that

r nor any o

ated with it

n convicted

or corruptio

made reaso

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ation, inquir

ngs by any

rative or re

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n or is liste

as being de

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tion in gov

mes or oth

fy the Com

circumsta

give all nec

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of seven y

representa

to such rep

ons equiva

espect of th

all informat

ssioner.

:

of its officer

:

d of any off

n, fraud or

onable enq

or is the s

ry or enforc

y governm

egulatory b

ged offenc

ments; or

d by any g

ebarred, su

ension or d

e or potenti

ernment p

her governm

mmissioner

nces, know

cessary

during the t

years after

ative of the

presentativ

alent to tho

he informa

tion obtain

rs, employ

fence invo

r dishonest

quiries, so f

subject of a

rcement

mental,

body regard

ce under th

governmen

uspended,

debarment

ially ineligi

procuremen

ment Cont

if, at any t

wledge or

149

terms

e

ve

se in

ation

ed

ees or

lving

ty;

far as it

any

ding

he

nt

, or

ble for

nt

tracts;

time

82.8

82.9

82.10

82.11

83

83.1

84

84.1

awa

warr

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Clau

If the

82, t

furth

addi

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shal

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bran

with

with

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spon

anyt

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with

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ranties set

ach of this

use 62 (Te

e Commiss

the Contra

her remune

itional third

ardless of

l not be ob

sonable op

uirements

s clause 82

HS Bran

Contracto

gnated an

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nding in res

Patients p

the NHS b

delines cur

ponsors

Contracto

nsorship by

thing conn

Commissio

hold.

Class

anges suc

out in Cla

Clause 82

rmination f

sioner term

actor shall n

eration, reg

d parties en

any other

bliged to do

pinion, put

.

2 shall surv

nding

or shall ens

d branded

are to be p

spect of th

provided th

branding a

rrently in fo

ship

or shall not

y any pers

ected to th

oner, which

sification: O

ch that it wo

use 82.6 a

2 shall be d

for a seriou

minates the

not be enti

gardless of

ntered into

provision

o, or omit t

it in breach

vive the ex

sure that th

d to Patient

provided. T

e Practice

hat such br

and complie

orce.

enter into

son of the P

his Contrac

h the latter

Official

ould not be

at the relev

deemed a

us Breach

e Contract

itled to clai

f any activ

o before ter

in the Con

to do, any

h of any of

xpiry or term

he Practice

ts and visit

The Contra

Premises

randing do

es with the

any arrang

Practice Pr

ct without t

r, in its abs

e able to re

vant time.

material br

).

for breach

m compen

ities or Con

rmination.

tract, the C

act which w

the Relev

mination of

e Premises

tors as faci

actor may u

and in com

es not dom

e relevant N

gements fo

remises, th

he prior wr

solute discr

epeat the

reach unde

h of this Cla

nsation or a

ntracts wit

Commissio

would, in it

vant

f the Contr

s are clearl

ilities at wh

use its own

mmunicatio

minate or c

NHS Ident

or the

he Service

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retion, may

150

er

ause

any

h

oner

ts

ract.

y

hich

n

ons

conflict

ity

s or

sent of

y

Classification: Official

151

85 Administration

The provisions of Schedule 7 shall have effect for the purposes of

identifying the Parties’ Representatives.

86 Intellectual Property

The Contractor agrees that any intellectual property developed in

connection with or related to this Contract shall belong to the

Commissioner.

87 Counterparts

The Contract may be executed in one or more counterparts. Any single

counterpart or a set of counterparts executed, in either case, by all the

parties, shall constitute a full original of this Contract for all purposes

Classification: Official

152

IN WITNESS WHEREOF, the Parties have executed this Contract in duplicate the

day and year first written above:

For: The Commissioner

By:……………………………………………. (Full Name)

Title:…………………………………………..

Date of Signature……………………………

For: The Contractor

By: …………………………………………….. (Full Name)

Title………………………………………….….

Organisation:………………………………….

Date of Signature……………………………

Classification: Official

153

Schedule 1

Definitions and Interpretation

1.1 In this Contract unless the context otherwise requires:

1.1.1 words denoting any gender include all genders and words denoting

the singular include the plural and vice versa;

1.1.2 reference to any person may include a reference to any firm, company

or corporation;

1.1.3 reference to “day”, “week”, “month” or “year” means a calendar day,

week, month or year, as appropriate, and reference to a working day

means any day except Saturday, Sunday, Good Friday, Christmas

Day and any Bank Holiday;

1.1.4 the headings in the Contract are inserted for convenience only and do

not affect the construction or interpretation of the Contract;

1.1.5 the schedules to the Contract are and shall be construed as being part

of the Contract. In the event of conflict between the terms of any

schedule and the main body of the Contract, the provisions of the

main body of the Contract shall prevail save in the case of an

inconsistency with Schedule 2, Service Specification, in which event

the terms of Schedule 2 shall prevail (other than where the relevant

provisions of Schedule 2 are not compliant with any relevant law,

rules, guidance or Good Practice);

1.1.6 reference to any statute or statutory provision or direction includes a

reference to that statute or statutory provision as from time to time

amended, extended, re-enacted or consolidated (whether before or

after the date of the Contract), and all statutory instruments or orders

made pursuant to it;

1.1.7 any obligation relating to the completion and submission of any form

that the Contractor is required to complete and submit to the

Classification: Official

154

Commissioner includes the obligation to complete and submit the form

in such a format or formats (electronic, paper or otherwise) as the

Commissioner may specify;

1.1.8 any obligation on the Contractor to have systems, procedures or

controls includes the obligation effectively to operate them;

1.1.9 where the Contract imposes an obligation on a Party, that Party must

comply with it and must take all reasonable steps to ensure that its

personnel and Contractors (except the other Party) comply with it; and

1.1.10 the Parties shall, so far as is possible, interpret the provisions of the

Contract consistently with the European Convention on Human

Rights, EU law, the APMS Directions, and any other relevant

regulations, orders or directions made under the 1977, 2006 and 2012

Acts.

1.1.11 the clause numbers and cross-reference are inserted for convenience

only and do not affect the construction and interpretation of the

Contract. For the avoidance of doubt, in the event of any apparent

inconsistency in, without limitation, any clause numbers, defined terms

and/or cross-references the relevant provisions of the APMS

Directions and PMS Agreements Regulations, shall take precedence.

1.2 The following terms and phrases shall have the following meanings for the

purposes of the Contract:

2006 Act the National Health Service Act 2006, as

amended by the Health and Social Care

Act 2012;

2012 Act the Health and Social Care Act 2012;

Accountable GP A general medical practitioner assigned to

a Registered Patient in accordance with

Clause 31.121 or 31.133;

Classification: Official

155

Additional Services has the meaning given in the GMS

Contracts Regulations;

Advanced Electronic

Signature

an electronic signature which is:

(a) uniquely linked to the signatory;

(b) capable of identifying the signatory;

(c) created using means that the

signatory can maintain under their

sole control; and

(d) linked to the data to which it relates

in such a manner that any

subsequent change of data is

detectable;

Affected Party in the context of Clause 75, the Party

whose performance of obligations under

the Contract has been affected by the

Force Majeure Event;

Alert Letter a letter from a recognised issuing body in

accordance with Department of Health

guidance alerting the National Health

Service or any of its bodies of a doctor or

other registered Health Care Professional

whose performance or conduct could place

staff or Patients at risk;

Annual Report the annual report referred to in clauses

10.7 – 10.9;

APMS Directions the Alternative Provider Medical Services

Directions of 2016 (as amended by the

Classification: Official

156

Alternative Provider Medical Services

(Amendment) Directions 2017);

Appliance an appliance which is included in a list for

the time being approved by the Secretary

of State for the purposes of section 126 of

the 2006 Act;

Approved Medical Practice shall be construed in accordance with

section 10A of the Medical Act 1983 as

amended or replaced from time to time;

Armed Forces of the Crown means the forces that are "regular forces"

or "reserve forces" within the meaning

given in section 374 of the Armed Forces

Act 2006 (definitions applying for the

purposes of the whole Act)

Assessment Panel the panel appointed by the Commissioner

under Clause 31.108 of this Contract;

Bank Holiday any day that is specified or proclaimed as a

bank holiday in England pursuant to

section 1 (bank holidays) of the Banking

and Financial Dealings Act 1971;

Batch Issue has the meaning given in the NHS (PMS

Agreements) Regulations 2004 (SI:

2004/627);

BBV Guidelines all and any circulars, instructions,

directions, guidance, regulations, codes

and/or requirements of the NHS from time

to time in respect of Blood Borne Viruses

and Exposure Prone Procedures (including

without limitation the Hepatitis Codes);

Classification: Official

157

Blood Borne Viruses hepatitis B, hepatitis C and Human

Immunodeficiency Virus (HIV) and any

other conditions or diseases which are

recognised within NHS requirements to

represent a material risk of being

communicated between a member of

Contractor Staff and a Patient during an

Exposure Prone Procedure;

CCG a Clinical Commissioning Group;

CEDR the Centre for Effective Dispute Resolution;

CCT Certificate of Completion of Training

awarded under section 34L(1) of the

Medical Act 1983;

Change of Control a change in the Controlling Interest of the

Contractor or its Holding Company;

Charity Trustee one of the persons having the general

control and management of the

administration of a charity;

Chemist means:

(a) a registered pharmacist;

(b) a person lawfully conducting a retail

pharmacy business in accordance

with section 69 of the Medicines Act

1968; or

(c) a supplier of Appliances,

who is included in the list of the

Commissioner under Part 7 the

Classification: Official

158

2006 Act or who provides local

pharmaceutical services in

accordance with LPS arrangements;

Child or Children a person or people under the age of 16

years;

Chiropodist or Podiatrist

Independent Prescriber

a chiropodist or podiatrist who is registered

in Part 2 of the register maintained under

article 5 of the Health and Social Work

Professions Order 2001 (establishment

and maintenance of register), and against

whose name in that register is recorded an

annotation signifying that the chiropodist or

podiatrist is qualified to order drugs,

medicines and Appliances as a chiropodist

or podiatrist independent prescriber;

Clinical Correspondence means all correspondence in writing,

whether in electronic form or otherwise,

between the Contractor and other health

service providers concerning or arising out

of patient attendance and treatment at the

Practice Premises including referrals made

by letter or by any other means;

Clinical Staff Contractor Staff with a medical or clinical

qualification that is registered with a

statutory professional body;

Code of Practice on

Disclosure

the Criminal Records Bureau Code of

Practice for Registered Persons and other

recipients of Disclosure Information

published by the Home Office under the

Police Act 1997 (revised April 2009);

Classification: Official

159

Commencement Date [INSERT DATE HERE]

Commissioner the National Health Service

Commissioning Board constituted by the

2012 Act and ‘NHS England’ shall have the

same meaning

Complaints Regulations the Local Authority Social Services and

National Health Service Complaints

(England) Regulations 2009;

Confidential Information information data and material of any nature

which either Party may receive or obtain in

connection with the operation of the

Contract and:

(a) the release of which is likely to

prejudice the commercial interests

of the Commissioner or (as the case

may be) the Contractor respectively;

or

(b) which is a trade secret;

Confidentiality Directions the Confidentiality and Disclosure of

Information: General Medical Services,

Personal Medical Services and Alternative

Contractor Medical Services Directions

2013 as amended or updated from time to

time;

Contractor [INSERT DETAILS HERE]

Contractor's Premises means the Practice Premises;

Contract Price the price as set out in and payable by the

Classification: Official

160

Commissioner to the Contractor in

accordance with the provisions of

Schedule 4;

Contract Year a year commencing on the

Commencement Date and on each

successive annual anniversary of the

Commencement Date and ending on the

day before each annual successive

anniversary of the Commencement Date;

Contract this contract concluded between the

Commissioner and the Contractor;

Contractor Staff

Controlled Drugs

the employees, directors, officers, agents,

subContractors and workmen of the

Contractor who are to be engaged in the

performance of the Contractor’s obligations

under this Contract including Transferring

Employees, self-employed doctors, locums

or Contractors;

the meaning given in section 2 of the

Misuse of Drugs Act 1971 (which relates to

controlled drugs and their classification for

the purposes of that Act);

Controlling Interest an interest in shares giving to the holder or

holder’s control of the Contractor (or its

Holding Company) within the meaning of

section 1124 of the Corporation Tax Act

2010;

Convictions other than in relation to minor road traffic

offences, any previous or pending

prosecutions, convictions, cautions and

Classification: Official

161

binding-over orders (including any spent

convictions as contemplated by Section

1(1) of the Rehabilitation of Offenders Act

1974 by virtue of the exemptions specified

in Part II of Schedule 1 of the

Rehabilitation of Offenders Act 1974

(Exceptions) Order 1975 (SI 1975/1023) or

any replacement to that Order);

Core Hours unless expressed more extensively, the

period beginning at 8am and ending at

6.30pm on any day from Monday to Friday

except Good Friday, Christmas Day or

Bank Holidays;

CRC Position any position in relation to which Standard

Disclosure is permitted in accordance with

section 113 of the Police Act 1997 as

amended or replaced from time to time

and, where applicable, the Police Act 1997

(Criminal Records) (Registration)

Regulations 2006 and the Code of Practice

on Disclosure but to which Enhanced

Disclosure is not permitted;

Data Controller

the Detained Estate

Healthcare Service

shall have the meaning ascribed to it under

the Data Protection Act 1998;

means the healthcare service

commissioned by the Commissioner in

respect of persons who are detained in

prison or in other secure accommodation

by virtue of regulations made under section

Classification: Official

162

3B(1)(c) of the 2006 Act;24

Disclosure shall have the meaning in the Code of

Practice on Disclosure;

Dispenser a Chemist, medical practitioner or

Contractor whom a Patient wishes to

dispense his Electronic Prescriptions;

Dispensing Services the provision of drugs, medicines or

Appliances that may be provided as

pharmaceutical services by a medical

practitioner in accordance with

arrangements made under section 126

(Arrangements for Pharmaceutical

Services) and section 129 (Regulations as

to Pharmaceutical Services) of the 2006

Act;

Dispute a dispute, conflict or other disagreement

between the Parties arising out of or in

connection with this Contract;

Dispute Resolution

Procedure

the procedure detailed in Clause 66 of the

Contract;

Drug Tariff the publication known as the Drug Tariff

which is published by the Secretary of

State and which is referred to in section

127(4) (Arrangements for Additional

Pharmaceutical Services) of the 2006 Act;

Electronic Communication has the same meaning as in section 15 of

the Electronic Communications Act 2000;

24 Regulation 10 of the National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) Regulations 2012 (S.I. 2012/2996) and amended by S.I. 2013/261 and S.I. 2014/452.

Classification: Official

163

Electronic Prescription Form a prescription form which falls within

paragraph (b) of the definition of

“Prescription Form”;

Electronic Prescription

Service

the service of that name which is operated

by the Health and Social Care Information

Centre;

Electronic Prescription an Electronic Prescription Form or

Electronic Repeatable Prescription;

Electronic Repeatable

Prescription

a prescription which falls within paragraph

(b) of the definition of “Repeatable

Prescription”;

Enhanced Disclosure shall have the meaning set out in the

Police Act 1997 and the Code of Practice

on Disclosure;

Enhanced Services has the meaning given in the GMS

Contract s Regulations;

Equipment anything save for the Practice Premises

and the staff that the Contractor may use in

the delivery of the Services;

ERC Position any position in relation to which Enhanced

Disclosure is permitted in accordance with

section 115 of the Police Act 1997 as

amended or replaced from time to time

and, where applicable, the Police Act 1997

(Criminal Records) (Registration)

Regulations 2006 and the Code of Practice

on Disclosure;

Essential Services the services described in regulation 17(4),

Classification: Official

164

(6), (7) and (9) of the GMS Contracts

Regulations, or services that are equivalent

to those services, and which are provided

during Core Hours;

Exempt Staff any person employed by an NHS Body;

Existing Contract or Other

Arrangement

a contract or arrangement that was entered

into prior to 1st April 2010 and which

remains in force on 1st April 2010;

Expert the person designated to determine the

Dispute in accordance with Schedule 10;

Expert Determination Notice notice in writing showing an intention to

refer a Dispute for expert determination;

Expiry Date [INSERT DATE HERE] or such other date

as may be fixed under Clause 2;

Exposure Prone Procedure

Financial Year

any invasive procedure within the Services

where there is a risk that injury to a

member of Contractor Staff may result in

the exposure of a Patient’s open tissues to

the blood of the worker including without

limitation any procedures where the

member of Contractor Staff’s gloved hands

may be in contact with sharp instruments,

needle tips or sharp tissues (such as

spicules of bone or teeth) inside a Patient’s

open body cavity, wound or confined

anatomical space where the hands or

fingertips may not be completely visible at

all times;

has the meaning given in section 275(1) of

Classification: Official

165

the 2006 Act

Force Majeure Event one or more of the following to the extent

that it is not attributable to a Party or

Party’s staff, officers, employees or agents:

war, civil war (whether declared or

undeclared), riot or armed conflict;

radioactive, chemical or biological

contamination; pressure waves caused by

aircraft or other aerial devices travelling at

sonic or supersonic speed; acts of

terrorism; explosion; fire; flood;

extraordinarily severe weather conditions

which are both unforeseen and for which

precautions are not customarily taken by

prudent business organisations so as to

avoid or mitigate the impact thereof;

industrial action which affects the provision

of the Services, but which is not confined

to the workforce of the Party concerned or

is site specific; pestilence; the actions of

governmental authorities to the extent that

such actions are implemented either

pursuant to emergency powers or

otherwise outside the usual course of

governmental business; or Act of God, and

could not have been avoided or mitigated

by the exercise of all reasonable care by

that Party and further provided that such

event materially affects the ability of the

Party seeking to rely upon it to perform its

obligations under the Contract;

General Medical Practitioner except where the context otherwise

Classification: Official

166

or GP requires, a medical practitioner whose

name is included in the General

Practitioner Register kept by the General

Medical Council;

Geographical Number a number which has a geographical area

code as its prefix;

GMS Contracts Regulations the National Health Service (General

Medical Services Contracts) Regulations

2015;

Good Practice using standards, practices, methods and

procedures conforming to the Law and

exercising that degree of skill, care,

diligence, prudence and foresight which

would reasonably and ordinarily be

expected from a skilled, efficient and

experienced clinical services Contractor

providing clinical services and/or engaged

in operations similar to the Services under

the same or similar to the obligations of the

relevant party under this Contract whilst at

the same time complying with any specific

standards set out in this Contract or

notified to the Contractor by the

Commissioner from time to time;

Governing Body in respect of either Party, the board of

directors, governing body, executive team

or other body, as the case may be, having

overall responsibility for the actions of that

Party;

GP2GP Facility means the facility provided by the

Classification: Official

167

Commissioner to the Contractor which

enables the electronic health records of a

Registered Patient which are held on the

computerised clinical systems of the

Contractor to be transferred securely and

directly to another provider of primary

medical services with which the Patient

has registered;

GP Specialty Registrar a medical practitioner who is being trained

in general practice by a general medical

practitioner who is approved under section

34I of the Medical Act 1983 for the purpose

of providing training under that section

whether as part of training leading to a

CCT or otherwise;

GPSOC accredited computer

systems and software

Health and Social Care

Information Centre

means computer systems and software

which have been accredited by the

Secretary of State or another person in

accordance with "General Practice

Systems of Choice Level 2"

means a body corporate established under

section 252(1) of the Health and Social

Care Act 2012 which is also known as

NHS Digital;

Health and Social Services

Board

a Health and Social Services Board

established under the Health and Personal

Social Services (Northern Ireland) Order

1972;

Health and Social Services

Trust

a Health and Social Services Trust

established under article 10(1) of the

Classification: Official

168

Health and Personal Social Services

(Northern Ireland) Order 1991;

Health Care Professional has the same meaning as in section 93 of

the 2006 Act;

Health Board a Health Board established under section 2

of the National Health Service (Scotland)

Act 1978;

Health Check means a consultation undertaken by the

Contractor in the course of which it must

make such inquires and undertake such

examination of the Patient as appear to it

to be appropriate in all the circumstances;

Health Service Body Includes a Strategic Health Authority or a

Primary Care Trust which was established

before the coming into force of section 33

(abolition of Strategic Health Authorities) or

34 (abolition of Primary Care Trusts) of the

Health and Social Care Act 2012;

Holding Company in relation to the Contractor means

"holding company" as defined in section

1159 of the Companies Act 2006 and any

other company which is itself a Holding

Company (as so defined) of a company

which is itself a Holding Company of the

Contractor;

Home Oxygen Order Form a form provided by the Commissioner and

issued by a Health Care Professional to

authorise a person to supply home oxygen

services to a Patient requiring oxygen

therapy at home;

Classification: Official

169

Home Oxygen Services any of the following forms of oxygen

therapy or supply:

(a) ambulatory oxygen supply;

(b) urgent supply;

(c) hospital discharge supply;

(d) long term oxygen therapy; and

(e) short burst oxygen therapy;

Independent Nurse

Prescriber

a person:

(a) who is either engaged or employed

by the Contractor;

(b) who is registered in the Nursing and

Midwifery Register; and

(c) in respect of whom an annotation

signifying that he is qualified to

order drugs, medicines and

Appliances from as a community

practitioner nurse prescriber, a

nurse independent prescriber or as

a nurse independent/supplementary

prescriber;

Law (a) any applicable statute or

proclamation or any delegated or

subordinate Law;

(b) any enforceable community right

within the meaning of section 2(1)

European Communities Act 1972;

Classification: Official

170

(c) any NHS Requirement, applicable

code of practice, national minimum

standard, guidance, direction or

determination with which the

Contractor is bound to comply to the

extent that the same are published

and publicly available or the

existence or contents of them have

been notified to the Contractor by

the Commissioner; and

(d) any applicable judgement of a

relevant court of law which is a

binding precedent in England and

Wales

in each case in force in England and

Wales;

Licensing Authority shall be construed in accordance with

section 6(3) of the Medicines Act 1968 as

amended or replaced from time to time;

Licensing Body any body that licenses or regulates any

profession;

List of Patients in relation to the Contractor, the list

maintained in respect of the Contractor by

the Commissioner under direction 17 of the

APMS Directions;

Listed Medicine the drugs mentioned in regulation 13(1) of

the National Health Service (Charges for

Drugs and Appliances) Regulations 2015;

Classification: Official

171

Listed Medicines Voucher a form provided by the Commissioner for

use for the purpose of ordering a Listed

Medicine;

Loaned Equipment if any, equipment owned by the

Commissioner which is loaned to the

Contractor for the purposes of the Contract

in accordance with clause 6;

Local HealthWatch

Organisation

the body corporate established in

accordance with the requirements of the

2012 Act (and any subsequent regulations)

that will provide services the same or

similar to those services previously

provided by the Local Involvement

Network;

Local Medical Committee a committee recognised by the

Commissioner under section 97 of the

2006 Act;

Mandatory Term a term required to be included in the

Contract by the APMS Directions;

Medical Card a card issued by the Commissioner, Local

Health Commissioner, Health Authority,

Health Commissioner or Health and Social

Services Commissioner to a person for the

purpose of enabling him to obtain, or

establishing his title to receive, primary

medical services;

Medical Officer a medical practitioner who is:

(a) employed or engaged by the

Classification: Official

172

Department for Work and Pensions;

or

(b) provided by an organisation in

pursuance of a contract entered into

with the Secretary of State for Work

and Pensions;

Medical Performers List a list of medical practitioners maintained

and published by the Commissioner in

accordance with section 91(1) (Persons

Performing Primary Medical Services) of

the 2006 Act;

Medical Register

National Diabetes Audit

the registers kept under section 2 of the

Medical Act 1983;

means the Commissioner's clinical priority

programme on diabetes which measures

the effectiveness of diabetes healthcare

provided against clinical guidelines and

quality standards issued by the National

Institute for Heath and Care Excellence

(NICE) in England and Wales);

National Disqualification (a) a decision made by the First-tier

Tribunal under section 159 of the

2006 Act (national disqualification)

or under regulations corresponding

to that section

(b) a decision under provisions in force

in Wales, Scotland or Northern

Ireland corresponding to section 159

of the Act (national disqualification);

Classification: Official

173

Negotiation Period the period of 15 Operational Days following

receipt of the first offer to negotiate;

NHS Body shall have the meaning as set out in

Clause 55.2.1;

NHS Contract

NHS Digital Workforce

Census

has the meaning assigned to it in section 9

of the 2006 Act;

means the successor to the GP Workforce

Census undertaken by the Health and

Social Care Information Centre annually;

NHS Number means, in relation to a Registered Patient,

the number consisting of 10 numeric digits

which serves as the national unique

identifier used for the purpose of safely,

accurately and efficiently sharing

information relating to that patient across

the whole of the health service in England;

NHS Pensions NHS Pensions, as part of the NHS

Business Services Authority;

NHS Requirement all mandatory NHS requirements and any

similar official requests, requirements and

NHS standards and recommendations

having similar status for the time being in

force, but only to the extent the same are

published and publically available (whether

on the Department of Health website, on

the website of a Competent Authority or

otherwise) or the existence and contents of

them have been notified to the Contractor

by the Commissioner;

Classification: Official

174

NHSTDA the Special Health Authority known as the

National Health Service Trust Development

Authority established under the NHS Trust

Development Authority (Establishment and

Constitution) Order 2012 SI 2012/901;

NHS Tribunal the Tribunal constituted under section 46 of

the National Health Service Act 1977 for

England and Wales, and which, except for

prescribed cases, had effect in relation to

England only until 14th December 2001

and in relation to Wales only until 26th

August 2002;

Nominated Dispenser a Chemist, medical practitioner or

Contractor who has been nominated in

respect of a Patient and the details of that

nomination are held in respect of that

Patient in the Patient Demographics

Service, which is operated by the

Information Centre for Health and Social

Care;

Non-Electronic Prescription

Form

a form for the purpose of ordering a drug,

medicine or Appliance which is;

(a) provided by the Commissioner, a

local authority or the Secretary of

State;

(b) issued by the Prescriber;

(c) indicates that the drug, medicine or

Appliance ordered may be provided

more than once; and

Classification: Official

175

(d) specifies the number of occasions

on which they may be provided;

Non-Electronic Repeatable

Prescription

a Prescription which falls within clause

(a)(i) of the definition of “Repeatable

Prescription”;

Nursing and Midwifery

Register

the register maintained by the Nursing and

Midwifery Council under the Nursing and

Midwifery Order 2001;

Nursing Officer a health care professional who is

registered on the Nursing and Midwifery

Register and—

(i) employed or engaged by the

Department for Work and Pensions,

or

(ii) provided by an organisation under a

contract entered into with the

Secretary of State for Work and

Pensions;

Occupational Therapist a health care professional who is

registered in the part of the register

maintained by the Health Professions

Council under article 5 of the Health and

Social Work Professions Order 2001

relating to occupational therapists and—

(i) employed or engaged by the

Department for Work and Pensions,

or

(ii) provided by an organisation under a

Classification: Official

176

contract entered into with the

Secretary of State for Work and

Pensions; and

Operational Day a day other than a Saturday, Sunday or

bank holiday in England;

Out of Hours Period (a) the period beginning at 6.30pm on

any day from Monday to Thursday

and ending at 8am on the following

day;

(b) the period between 6.30pm on

Friday and 8am on the following

Monday; and

(c) Good Friday, Christmas Day and

Bank Holidays;

Out of Hours Services services required to be provided in all or

part of the Out of Hours Period which

would be Essential Services if provided by

a Contractor to its Registered Patients in

APMS Core Hours;

Outer Boundary Area the area outside the Patient Registration

Area more particularly described in clause

31;

Overseas Disclosure disclosure of convictions or other related

matters from any country outside the

United Kingdom by use of the relevant

country’s criminal records disclosure

system;

Overseas Person any person who is a citizen of or holds a

Classification: Official

177

Relevant Professional Qualification from

any country outside the UK or who has

worked in any country outside the UK;

Parent includes, in relation to any Child, any adult

who, in the opinion of the Contractor, is for

the time being discharging in respect of

that Child the obligations normally

attaching to a parent in respect of a Child;

Party either the Commissioner or the Contractor,

and “Parties” shall be construed

accordingly;

Patient Registration Area the area in respect of which persons

resident in it will, subject to any other terms

of the Contract relating to Patient

registration, be entitled to register with the

Contractor or seek acceptance by the

Contractor as a Temporary Resident; The

Patient Registration Area is set out in

Annex 1 of Schedule 2.

Patient persons to whom the Contractor is required

or has agreed to provide Services under

the Contract;

Patient Choice Extension

Scheme

means the scheme of that name

established by the Secretary of State under

which primary medical services may be

provided to persons under arrangements

made in accordance with directions by the

Secretary of State under section 98A

(exercise of functions) of the 2006 Act;

Pharmaceutical Independent means a person:

Classification: Official

178

Prescriber

(a) who is either engaged or employed

by the Contractor or is party to the

Contract;

(b) who is registered in Part 1 of the

register maintained under Article

10(1) of the Pharmacists and

Pharmacy Technicians Order 2007

as amended or replaced from time

to time or the register maintained in

pursuance of Articles 6 and 9 of the

Pharmacy (Northern Ireland) Order

1976; and

(c) against whose name in that register

is recorded an annotation signifying

that he is qualified to order drugs,

medicines and Appliances as a

pharmacist independent prescriber;

Physiotherapist Independent

Prescriber

a physiotherapist who is registered in Part

9 of the register maintained under article 5

of the Health and Social Work Professions

Order 2001 and against whose name in

that register is recorded an annotation

signifying that the physiotherapist is

qualified to order drugs, medicines and

Appliances as a Physiotherapist

Independent Prescriber;

Physiotherapist a health care professional who is

registered in the part of the register

maintained by the Health Professions

Council under article 5 of the Health and

Classification: Official

179

Social Work Professions Order 2001

relating to physiotherapists and—

(i) employed or engaged by the

Department for Work and Pensions,

or

(ii) provided by an organisation under a

contract entered into with the

Secretary of State for Work and

Pensions.

PMS Agreements

Regulations

the National Health Service (Personal

Medical Services Agreements) Regulations

2015;

Practice Premises an address or addresses specified in Part

1 of Schedule 2 of the Contract at which

Services are to be provided under the

Contract

Practice the business operated by the Contractor

for the purpose of delivering services under

the Contract;

Prescriber a Chiropodist or Podiatrist Independent

Prescriber;

(a) an Independent Nurse Prescriber

(b) a medical practitioner;

(c) an optometrist independent

prescriber;

(d) a Pharmaceutical Independent

Prescriber;

Classification: Official

180

(e) a Physiotherapist Independent

Prescriber; and

(f) a Supplementary Prescriber;

who is either engaged or employed by the

Contractor, or is a party to this Contract;

Prescription Form except in the context of the expression

“Electronic Prescription Form” or “Non-

Electronic Prescription Form”:

(a) a form for the purpose of ordering a

drug, medicine or Appliance which

is:

(i) provided by the

Commissioner, a local

authority or the Secretary of

State;

(ii) issued by a Prescriber; and

(iii) does not indicate that the

drug, medicine or Appliance

ordered may be ordered

more than once; or

(b) where Clause 20.1 (Electronic

Prescriptions) applies, data created

in an electronic form for the purpose

of ordering a drug, medicine or

Appliance, which:

(i) is signed with a Prescriber’s

Advanced Electronic

Classification: Official

181

Signature;

(ii) is transmitted as an

Electronic Communication to

a nominated dispensing

Contractor by the Electronic

Prescription Service; and

(iii) (does not indicate that the

drug, medicine or Appliance

ordered may be provided

more than once;

Prescription Only Medicine a medicine referred to in regulation 5(3)

(Classification of Medicinal Products) of the

Human Medicines Regulations 2012;

Primary Care List (a) a list of persons performing primary

medical services under Part 4 of the

2006 Act, primary dental services

under Part 5 of the 2006 Act or

primary ophthalmic services under

Part 6 of the 2006 Act, prepared in

accordance with regulations made

under sections 91, 106, 123, 145,

146, 147A or 149 respectively of the

2006 Act;

(b) a list of persons undertaking to

provide primary medical services,

primary dental services, primary

ophthalmic services or, as the case

may be, pharmaceutical services

prepared in accordance with

regulations made under the

Classification: Official

182

applicable provisions of the 2006

Act;

(c) a list corresponding to any of the

above lists in Wales, Scotland or

Northern Ireland;

Primary Carer

Primary Medical Services

in relation to an adult, the adult or

organisation primarily caring for him;

medical services provided under or by

virtue of a contract or agreement to which

Part 4 of the 2006 Act applies;

Registered Patient a person:

(a) who is recorded by the

Commissioner pursuant to the

APMS Directions as being on the

Contractor’s List of Patients, or

(b) whom the Contractor has accepted

for inclusion on its List of Patients,

whether or not notification of that

acceptance has been received by

the Commissioner and who has not

been notified by the Commissioner

as having ceased to be on that list;

Relevant Calls calls—

(i) made by patients to the Practice

Premises for any reason related to

Services provided under this

Contract; and

Classification: Official

183

(ii) made by persons, other than

patients, to the Practice Premises in

relation to services provided as part

of the health service;

Relevant Register (a) in relation to a nurse, the Nursing

and Midwifery Register;

(b) in relation to a pharmacist, Part 1 of

the register maintained under Article

10 of the Pharmacists and

Pharmacy Technicians Order 2007

as amended or replaced from time

to time or the register maintained in

pursuance of Articles 6 and 9 of the

Pharmacy (Northern Ireland) Order

1976;

(c) in relation to an optometrist, the

register maintained by the General

Optical Council in pursuance of

section 7 of the Opticians Act 1989;

and

(d) the part of the register maintained

by the Health and Care Professions

Council in pursuance of article 5 of

the Health and Social Work

Professions Order 2001 relating to:

(i) Chiropodists and Podiatrists;

(ii) Physiotherapists; or

(iii) Radiographers;

Classification: Official

184

Repeat Dispensing Services pharmaceutical services or Local

Pharmaceutical Services which involve the

provisions of drugs, medicines or

Appliances by a Chemist in accordance

with a Repeatable Prescription;

Repeatable Prescriber a Prescriber who is:

(a) engaged or employed by the

Contractor where the Contractor

provides Repeatable Prescribing

Services under the terms of the

Contract; or

(b) a party to the Contract where such

services are provided;

Repeatable Prescribing

Services

services which involve the prescribing of

drugs, medicines or appliances on a

Repeatable Prescription;

Repeatable Prescription except in the context of the expression

Electronic Repeatable Prescription and

Non-Electronic Repeatable Prescription, a

Prescription which:

(a) is a form provided by the

Commissioner, a local authority or

the Secretary of State for the

purpose of ordering a drug,

medicine or Appliance which is in

the format required by NHS

Business Services Authority and

which:

Classification: Official

185

(i) is issued, or is to be issued,

by a Repeatable Prescriber

to enable a Chemist or

person providing Dispensing

Services to receive payment

for the provision of Repeat

Dispensing Services;

(ii) indicates, or is to indicate,

that the drug, medicine or

Appliance ordered may be

provided more than once;

and

(iii) specifies, or is to specify the

number of occasions on

which they may be provided;

or

(b) where Clause 20.1 (Electronic

Prescriptions) applies, is data

created in an electronic form for the

purposes of ordering a drug,

medicine or Appliance, which:

(i) is signed, or to be signed,

with the Prescriber’s

Advanced Electronic

Signature;

(ii) is transmitted, or is to be

transmitted, as an Electronic

Communication to a

nominated dispensing

Contractor by the Electronic

Classification: Official

186

Prescription Service; and

(iii) indicates, or is to indicate,

that the drugs, medicines or

Appliances ordered may be

provided more than once and

specifies the number of

occasions on which they may

be provided;

Restricted Availability

Appliance

an Appliance which is approved for

particular categories of persons or

particular purposes only;

Scheduled Drug

(a) a drug, medicine or other substance

specified in any directions given by

the Secretary of State under section

88 of the 2006 Act as being a drug,

medicine or other substance which

may not be ordered for Patients in

the provision of medical services

under the Contract; or

(b) except where the conditions in

Clause 30.1 are satisfied, a drug,

medicine or other substance which

is specified in any directions given

by the Secretary of State under

section 88 of the 2006 Act as being

a drug, medicine or other substance

which can only be ordered for

specified Patients and specified

purposes;

means the date on which the person

Classification: Official

187

the Scheduled Release Date making an application under clause

31.148.3 is due to be released from

detention in prison;

Secretary of State the Secretary of State for Health;

Service Specification the specification for the Services set out in

Schedule 2 of the Contract;

Services the services to be provided by the

Contractor in accordance with the terms of

the Contract as detailed in the Service

Specification;

Standard Disclosure shall have the meaning set out in the Code

of Practice on Disclosure;

Standards for Better Health the document produced by the Department

of Health establishing the core and

developmental standards covering NHS

healthcare provided for NHS patients in

England;

Summary Care Record means the system approved by the

Commissioner for the automated

uploading, storing and displaying of patient

data relating to medications, allergies,

adverse reactions and, where agreed with

the Contractor and subject to the patient’s

consent, any other data taken from the

patient’s electronic record;

Summary Information means items of patient data that comprise

the Summary Care Record;

Supplementary Prescriber a person:

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(a) who is either engaged or employed

by the Contractor; or

(b) whose name is registered in:

(i) the Nursing and Midwifery

Register;

(ii) Part 1 of the Register

maintained under Article 19 of

the Pharmacy Order 2010;

(iii) the register maintained in

pursuance of articles 6 and 9

of the Pharmacy (Northern

Ireland) Order 1976; or

(iv) the part of the register

maintained by the Health

Professions Council in

pursuance of article 5 of the

Health and Social Work

Professions Order 2001

relating to:

(aa) chiropodists and

podiatrists;

(bb) physiotherapists;

(cc) radiographers:

diagnostic or

therapeutic; or

(v) the register of optometrists

maintained by the General

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Optical Council pursuant to

section 7 of the Opticians Act

1989; and

(c) against whose name is recorded in

the Relevant Register an annotation

signifying that he is qualified to

order drugs medicines and

Appliances as a Supplementary

Prescriber;

System of Clinical

Governance

a framework through which the Contractor

endeavours continuously to improve the

quality of its Services and safeguard high

standards of care by creating an

environment in which clinical excellence

can flourish.

Temporary Resident has the meaning given in the GMS

Contracts Regulations;

Transferring Employees the employees of the Commissioner or any

Contractor of the services immediately

prior to the Commencement Date which

become the Services (as the case may be)

whose employment shall transfer under

TUPE to the Contractor on the

Commencement Date and any other

employees of the Commissioner or any

such Contractor (as the case may be) to

whom TUPE applies by operation of law as

a consequence of this Contract;

TUPE the Transfer of Undertakings (Protection of

Employment) Regulations 2006

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Working Day any day apart from Saturday, Sunday,

Christmas Day, Good Friday or a Bank

Holiday; and

Writing except in Clause 57.1 and unless the

context otherwise requires, includes

electronic mail and “written” should be

construed accordingly.

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Schedule 2

Service Specification25

25 The Service Specification must specify who the Contractor is to provide services to under the Contract, including where appropriate by reference to an area within which a person resident would be entitled to receive services under the Contract. This is a requirement of the APMS Directions.

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Service Mobilisation / Transition Plan26

The contractor shall ensure that those services and requirements described in

this contract are implemented in accordance with the timetable and plan

described below.

For the avoidance of doubt where any service or requirement is not specified

in the Service Mobilisation / Transition Plan this shall be deemed to have been

implemented by the contract commencement date.

This plan was [proposed by the contractor as part of their successful tender

bid and forms part of this contract] [agreed between the Commissioner and

Contractor as part of the negotiations]

Insert Contractors Service Mobilisation / Transition Plan

26 For local agreement

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Annex 1

Patient Registration Area and Outer Boundary Area

Reference: Clause 31.2

[FOR LOCAL AGREEMENT]

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Schedule 3

Practice Premises and Equipment

Part 1

Premises

[INSERT DETAILS HERE]

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Part 2

Provisions relating to Loaned Equipment

27At the Commencement Date of this contract there is/is no28 Loaned Equipment.

Therefore the provisions in this Part 2 do/do not apply at Commencement

1.1 The Contractor shall be liable for and shall make good any damage to any

Loaned Equipment caused by misdirection or misuse due to negligence on the

part of the Contractor, his employees, contractors or agents or any other

person or entity engaged by the Contractor and in the event that any such

Loaned Equipment is beyond economic repair the Contractor shall at its own

cost procure new replacements of equivalent specification or such other

specification that the Commissioner may approve in writing.

1.2 The Commissioner shall not be liable for any damage to the Loaned

Equipment caused by faulty operation or misuse of the Loaned Equipment.

1.3 The Commissioner shall have the right to withdraw any Loaned Equipment at

any time and shall be under no liability whatsoever for failing to lend

equipment at any time.

1.4 The Commissioner will grant to the Contractor on and from the

Commencement Date, for the duration set out in paragraph 1.5, a non-

exclusive, non-transferable licence to use any and all of the Loaned

Equipment that may be required to enable the Contractor to carry out or

otherwise perform the Services and any ancillary services. The Parties

acknowledge and agree that the list of Loaned Equipment set out in Annex 1

to Schedule 3 has been compiled based on the information known to the

Parties at the Commencement Date. The Parties acknowledge and agree that

the list of Loaned Equipment set out in Part 2 of Schedule 3 may not be a

complete list.

1.5 The licence granted pursuant to paragraph 1.4 shall terminate at the same

time as this Contract. If this Contract is terminated (in whole or in part) for any

27 May be amended – for local agreement 28 Delete within highlighted sections where applicable

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reason in accordance with its terms, the licence shall terminate in respect of

the Loaned Equipment and the Contractor shall at the Commissioner’s

request return the Loaned Equipment to the Commissioner in accordance with

paragraph 1.12.

1.6 The Contractor shall not:

1.6.1 sub-license to any sub-contractor (other than those approved in

writing by the Commissioner);

1.6.2 assign or novate the benefit or burden of the licence set out in

paragraph 1.4 in whole or in part;

1.6.3 allow the Loaned Equipment to become the subject of any charge, lien

or encumbrance; and

1.6.4 deal in any manner with any of the Loaned Equipment which is

inconsistent with its rights and obligations under paragraph 1.4,

without the prior written consent of the Commissioner, which shall not be

unreasonably withheld.

1.7 The Contractor shall:

1.7.1 use the Loaned Equipment in accordance with manufacturer’s

instructions and any instructions provided by the Commissioner to the

Contractor;

1.7.2 store the Loaned Equipment appropriately and in accordance with all

applicable Law, good practice guidelines and any manufacturer’s

instructions;

1.7.3 establish and manage a planned preventative maintenance

programme and make adequate and appropriate contingency

arrangements for emergency remedial maintenance or substitute

equipment;

1.7.4 keep the Loaned Equipment in good condition and repair;

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1.7.5 maintain records of maintenance testing and certification of the

Loaned Equipment, such records to be made available to the

Commissioner as requested from time to time;

1.7.6 ensure the Loaned Equipment are only operated or used by properly

trained and appropriately qualified operators (where applicable);

1.7.7 adequately insure all the Loaned Equipment.

1.8 Upon receiving written notice from the Commissioner, the Contractor will allow

the Commissioner to conduct an inspection of the Loaned Equipment in order

to ensure the Contractor is complying with its obligations set out in this

paragraph 1.

1.9 Save to the extent caused or contributed to by the Commissioner, the

Contractor shall indemnify and keep indemnified the Commissioner from and

against all liability in respect of all losses, claims, charges, demands, liabilities,

damages and expenses suffered by the Commissioner in respect of:

1.9.1 damage, loss or destruction of the Loaned Equipment;

1.9.2 injury, harm or death of any person;

1.9.3 damage to any Premises; or

1.9.4 failure by the Contractor to comply with its obligations under

paragraph 1.7.

by reason of acts or omissions by the Contractor or those authorised by it

when using the Loaned Equipment after the Commencement Date.

1.10 Save as otherwise provided in this Clause, the Contractor shall use the

Loaned Equipment at its own risk and no liability shall attach to the

Commissioner in respect of the use of the Loaned Equipment by the

Contractor or otherwise.

1.11 The Parties agree that the Licence granted pursuant to paragraph 1.4 may be

terminated in respect only of the Loaned Equipment affected by the relevant

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Licence Termination Event, by the Commissioner, immediately on notice to

the Contractor, on the occurrence of any of the following events:

1.11.1 expiry or termination of any of this Contract, in whole or in part;

1.11.2 the Contractor failing to comply with its obligations under this

paragraph 1;

1.11.3 there is a change in Law that requires the licensing arrangements to

end; or

1.11.4 the Contractor ceasing to exist or ceasing to carry on its business or

any part of its business,

(each a “Licence Termination Event”) and the provisions of paragraph 1.12

shall apply.

1.12 Upon the occurrence of a Licence Termination Event, the Contractor shall

return to the Commissioner the Loaned Equipment as soon as reasonably

practicable in the same or similar condition as the Loaned Equipment was

handed over to the Contractor on the Transfer Date, excepting fair wear and

tear (“Return Conditions”).

1.13 If the Contractor fails to return the Loaned Equipment to the Commissioner

upon request, or any returned Loaned Equipment do not comply with the

Return Conditions, then:

1.13.1 the Commissioner shall be entitled to deduct an amount equal to the

replacement value of any and all Loaned Equipment that are either not

returned, or returned in a condition that does not meet the Return

Conditions (as applicable) at the date of the expiry or termination, from

any amounts payable by the Commissioner to the Contractor under

this Contract; or

1.13.2 the Contractor shall pay the Commissioner, on written notice from the

Commissioner, an amount equal to the replacement value of the

portion of the Loaned Equipment that were either not returned or

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returned in a condition that does not comply with the Return

Conditions (as applicable) at the time such assets are returned to the

Commissioner.

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Annex 1

Loaned Equipment

[List of Loaned Equipment, if any, to be inserted here]

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Schedule 4

Finance29

29 For local agreement.

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Schedule 4 Part 2: Minimum Insurance Requirements

Reference Clause 52

The minimum insurance required under clause 52 is set out below30.

Class Minimum Sum Insured

Public Liability

£5,000,000 (five million pounds sterling) for any one claim and unlimited in the aggregate

Employers Liability

£10,000,000 (ten million pounds sterling) any one claim

Property All Risks

Reinstatement as new cost on buildings, fixtures, fittings and contents in relation to damage to property used for or in connection with the ownership, maintenance and operation of the Practice Premises and provision of the Services.

Clinical Negligence

£5,000,000 (five million pounds sterling) for any one claim with an aggregate limit of at least £10,000,000 (ten million pounds sterling).

30 For local agreement. An assessment should be made in each set of circumstances as to the appropriate level of cover.

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Schedule 5

Complaints Procedure

1. Arrangements for the handling and consideration of complaints

(1) The Contractor must make arrangements (“arrangements for dealing with

complaints”) in accordance with this Schedule for the handling and

consideration of complaints.

(2) The arrangements for dealing with complaints must be such as to ensure

that—

(a) complaints are dealt with efficiently;

(b) complaints are properly investigated;

(c) complainants are treated with respect and courtesy;

(d) complainants receive, so far as is reasonably practical—

(i) assistance to enable them to understand the procedure in

relation to complaints; or

(ii) advice on where they may obtain such assistance;

(e) complainants receive a timely and appropriate response;

(f) complainants are told the outcome of the investigation of their

complaint; and

(g) action is taken if necessary in the light of the outcome of a complaint.

2. Responsibility for complaints arrangements

(1) The Contractor must designate—

(a) a responsible person, to be responsible for ensuring compliance with

the arrangements made under this Schedule, and in particular

ensuring that action is taken if necessary in the light of the outcome

of a complaint; and

(b) a complaints manager, to be responsible for managing the

procedures for handling and considering complaints in accordance

with the arrangements made under this Schedule.

(2) The functions of the responsible person may be performed by any person

authorised by the Contractor to act on behalf of the responsible person.

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(3) The functions of the complaints manager may be performed by any

person authorised by the Contractor to act on behalf of the complaints

manager.

(4) The responsible person is to be:

(a) the person who acts as the chief executive officer of the Contractor

or, if none—

(i) the person who is the sole proprietor of the Contractor;

(ii) where the Contractor is a partnership, a partner; or

(iii) in any other case, a director of the Contractor, or a person who

is responsible for managing the Contractor.

(5) The complaints manager may be—

(a) a person who is not an employee of the Contractor;

(b) the same person as the responsible person.

3. Persons who may make complaints

(1) A complaint may be made by—

(a) a person who receives or has received services from the Contractor;

or

(b) a person who is affected, or likely to be affected, by the action,

omission or decision of the Contractor which is the subject of the

complaint.

(2) A complaint may be made by a person (in this regulation referred to as a

representative) acting on behalf of a person mentioned in paragraph (1)

who—

(a) has died;

(b) is a child;

(c) is unable to make the complaint themselves because of—

(i) physical incapacity; or

(ii) lack of capacity within the meaning of the Mental Capacity Act

2005; or

(d) has requested the representative to act on their behalf.

(3) Where a representative makes a complaint on behalf of a child, the

Contractor—

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(a) must not consider the complaint unless it is satisfied that there are

reasonable grounds for the complaint being made by a

representative instead of the child; and

(b) if it is not so satisfied, must notify the representative in writing, and

state the reason for its decision.

(4) This paragraph applies where—

(a) a representative makes a complaint on behalf of—

(i) a child; or

(ii) a person who lacks capacity within the meaning of the Mental

Capacity Act 2005; and

(b) the Contractor is satisfied that the representative is not conducting

the complaint in the best interests of the person on whose behalf the

complaint is made.

(5) Where paragraph (4) applies—

(a) the complaint must not be considered or further considered under

this Schedule; and

(b) the Contractor must notify the representative in writing, and state the

reason for its decision.

(6) In this Schedule any reference to a complainant includes a reference to a

representative.

4. Time limit for making a complaint

(1) Except as mentioned in paragraph (2), a complaint must be made not later

than 12 months after—

(a) the date on which the matter which is the subject of the complaint

occurred; or

(b) if later, the date on which the matter which is the subject of the

complaint came to the notice of the complainant.

(2) The time limit in paragraph (1) shall not apply if the Contractor is satisfied

that—

(a) the complainant had good reasons for not making the complaint

within that time limit; and

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(b) notwithstanding the delay, it is still possible to investigate the

complaint effectively and fairly.

5. Procedure before investigation

(1) A complaint may be made orally, in writing or electronically.

(2) Where a complaint is made orally, the Contractor must—

(a) make a written record of the complaint; and

(b) provide a copy of the written record to the complainant.

(3) The Contractor must acknowledge the complaint not later than 3 working

days after the day on which it receives the complaint.

(4) Where the Contractor receives a complaint sent to it by the Commissioner

or another responsible body (as defined in the Complaints Regulations),

the complaint must be acknowledged by the Contractor not later than 3

working days after the day on which it receives the complaint.

(5) The acknowledgement may be made orally or in writing.

(6) At the time it acknowledges the complaint, the Contractor must offer to

discuss with the complainant, at a time to be agreed with the

complainant—

(a) the manner in which the complaint is to be handled; and

(b) the period (“the response period”) within which—

(i) the investigation of the complaint is likely to be completed; and

(ii) the response is likely to be sent to the complainant.

(7) If the complainant does not accept the offer of a discussion, the Contractor

must—

(a) determine the response period specified in paragraph (6)(b); and

(b) notify the complainant in writing of that period.

6. Investigation and response

(1) A Contractor to which a complaint is made must—

(a) investigate the complaint in a manner appropriate to resolve it

speedily and efficiently; and

(b) during the investigation, keep the complainant informed, as far as

reasonably practicable, as to the progress of the investigation.

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(2) As soon as reasonably practicable after completing the investigation, the

Contractor must send the complainant in writing a response, signed by the

Contractor, which includes—

(a) a report which includes the following matters—

(i) an explanation of how the complaint has been considered; and

(ii) the conclusions reached in relation to the complaint, including

any matters for which the complaint specifies, or the Contractor

considers, that remedial action is needed; and

(b) confirmation as to whether the Contractor is satisfied that any action

needed in consequence of the complaint has been taken or is

proposed to be taken;

(c) details of the complainant's right to take their complaint to the Health

Service Commissioner under the Health Service Commissioners Act

1993.

(3) In paragraph (4), “relevant period” means the period of 6 months

commencing on the day on which the complaint was received, or such

longer period as may be agreed before the expiry of that period by the

complainant and the Contractor.

(4) If the Contractor does not send the complainant a response in accordance

with paragraph (2) within the relevant period, the Contractor must—

(a) notify the complainant in writing accordingly and explain the reason

why; and

(b) send the complainant in writing a response in accordance with

paragraph (2) as soon as reasonably practicable after the relevant

period.

7. Form of communications

(1) Any communication which is required by this Schedule to be made to a

complainant may be sent to the complainant electronically where the

complainant—

(a) has consented in writing or electronically; and

(b) has not withdrawn such consent in writing or electronically.

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(2) Any requirement in this Schedule for a document to be signed by a person

is satisfied, in the case of a document which is sent electronically in

accordance with this Schedule, by the individual who is authorised to sign

the document typing their name or producing their name using a computer

or other electronic means.

8. Publicity

The Contractor must make information available to the public as to—

(a) its arrangements for dealing with complaints; and

(b) how further information about those arrangements may be obtained.

9. Monitoring

For the purpose of monitoring the arrangements under this Schedule the

Contractor must maintain a record of the following matters—

(a) each complaint received;

(b) the subject matter and outcome of each complaint; and

(c) where the Contractor informed the complainant of—

(i) the response period specified in paragraph 5(6)(b); or

(ii) any amendment to that period,

whether a report of the outcome of the investigation was sent to the

complainant within that period or any amended period.

10. Annual reports

(1) The Contractor must prepare an annual report for each year which must—

(a) specify the number of complaints which the Contractor received;

(b) specify the number of complaints which the Contractor decided were

well-founded;

(c) specify the number of complaints which the Contractor has been

informed have been referred to—

(i) the Health Service Commissioner to consider under the Health

Service Commissioners Act 1993; and

(d) summarise—

(i) the subject matter of complaints that the Contractor received;

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(ii) any matters of general importance arising out of those

complaints, or the way in which the complaints were handled;

(iii) any matters where action has been or is to be taken to improve

services as a consequence of those complaints.

(2) In paragraph (1), “year” means a period of 12 months ending with 31st

March.

(3) The Contractor must ensure that its annual report is available to any

person on request.

(4) The Contractor must send a copy of its annual report to the

Commissioner.

(5) The copy of the annual report required to be sent in accordance with

paragraph (5) must be sent as soon as reasonably practicable after the

end of the year to which the report relates.

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Schedule 6

Performance Management31

31 For local agreement.

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Annex 1

Annual Report

The Contractor agrees to provide a report on an annual basis as requested by the

Commissioner. The Template for the Annual Report shall be provided by the

Commissioner no later than 9 months after the Commencement Date.32

32 Or for local agreement if provisions can be specified or agreed by alternative means.

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Schedule 7

Administration

The following person is the Commissioner’s Representative and is authorised to act

on behalf of the Commissioner on all matters relating to the Contract:

Name:

Title:

The Contractor’s Representative shall be:

Name:

Title:

All correspondence relating to the Contract shall be dated and sent to the

Commissioner’s Representative or the Contractor’s Representative at the postal or

email addresses notified to the other party from time to time.

The Commissioner and the Contractor shall appoint Representatives from time to

time who are authorised to act on behalf of the Commissioner and Contractor on all

matters relating to the Contract.

The Commissioner and Contractor shall notify the other party of the identity of their

respective Representative(s) and of any change of such Representative(s) as soon

as reasonably practicable.

For the purposes of clause 81.2 (Confidential Information), the relevant timescale

shall be [2 years for all classes of information]33.

33 Consideration should be paid in each case as to the nature of information likely to be affected.

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Schedule 8

Particulars for Practice Leaflet

[INCLUDE IF RELEVANT:]

A practice leaflet shall include:

1. In the case of a Contract with a partnership:

a. the name of the Contractor;

b. in the case of a Contract with a partnership, whether or not it is a

limited partnership; and

c. the names of all the partners and, in the case of a limited partnership,

their status as a general or limited partner.

2. In the case of a Contract with a company:

a. the names of the directors, the company secretary and the

shareholders of that company; and

b. the address of the company’s registered office.

3. The full name of each person performing Services under the Contract.

4. In the case of each Health Care Professional performing services under the

Contract his professional qualifications.

5. Whether the Contractor undertakes the teaching or training of Health Care

Professionals or persons intending to become health care professionals.

6. The Contractor’s Patient Registration Area, including the area known as the

Outer Boundary Area, by reference to a sketch diagram, plan or postcode.

7. The address of each of the Practice Premises.

8. The Contractor’s telephone and fax number and the address of its website (if

any).

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9. Whether the Practice Premises have suitable access for all disabled patients

and, if not, the alternative arrangements for providing services to such

Patients.

10. How to register as a Patient.

11. The right of Patients to express a preference of practitioner and the means of

expressing such a preference.

12. The services available under the Contract.

13. The opening hours of the Practice Premises and the method of obtaining

access to services throughout the Core Hours.

(i) The criteria for home visits and the method of obtaining such a visit.

(ii) The consultations available to Patients.

14. The arrangements for services in the Out of Hours period (whether or not

provided by the Contractor) and how the Patient may access such services.

15. Where the services referred to in paragraph 14 are not provided by the

Contractor, the fact that the Commissioner is responsible for commissioning

the services.

16. The method by which Patients are to obtain repeat prescriptions.

17. If the Provider offers Repeatable Prescribing Services, the arrangements for

providing such services.

18. If the Provider is a dispensing Provider the arrangements for dispensing

prescriptions.

19. How Patients may make a complaint or comment on the provision of service.

20. The rights and responsibilities of the Patient, including keeping appointments.

21. The action that may be taken where a Patient is violent or abusive to the

Provider or his staff or other persons on the Practice Premises.

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22. Details of who has access to Patient information (including information from

which the identity of the individual can be ascertained) and the Patient’s rights

in relation to disclosure of such information.

23. The name, address and telephone number of the Commissioner.

24. Information about the assignment by the Contractor to its new and existing

Patients of an Accountable GP in accordance with clauses 31.133 to 31.141.

25. Information about the assignment by the Contractor to its Patients aged 75

and over of an Accountable GP under clauses 31.121 to 31.124.

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Schedule 9

TUPE, Tendering and Handover34

34 For local agreement.

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Schedule 10

Dispute Resolution Procedure

Escalated Negotiation

1. If any Dispute arises, the Parties must first attempt to settle it by either of them

making a written offer to the other to negotiate. During the Negotiation Period

the Parties must negotiate and be represented:

1.1. for the first 10 Operational Days, by a senior person who where

practicable has not had any direct day-to-day involvement in the

matter and has authority to settle the Dispute; and

1.2. for the last 5 Operational Days, by their chief executive, director, or

member of their Governing Body, as the case may be, who has

authority to settle the Dispute.

2. Where practicable, neither Party shall be represented by the same individual

under it paragraphs 1.1 and 1.2.

Mediation

3. If the Parties are unable to settle the Dispute by negotiation, they must, within

5 Operational Days after the end of the Negotiation Period, submit the

Dispute:

3.1. to mediation arranged jointly by the NHSTDA and the Commissioner

where the Contractor is an NHS Trust; or

3.2. to mediation by CEDR or other independent body or organisation

agreed between the Parties in all other cases.

4. In the case of a mediation under paragraph 3.1:

4.1. during the mediation phase and before the mediation session, each

Party must submit to the mediator within 5 Operational Days of the

mediator’s request a signed position statement describing the

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precise points on which the Parties disagree, and describing its

solution to the Dispute;

4.2. where the mediator is satisfied that the nature of the Dispute has

been adequately documented in accordance with General Condition

4.1, the mediator will allow each Party 5 Operational Days in which

to comment to him in writing on the other Party’s solution to the

Dispute;

4.3. the mediator may, in their absolute discretion, require either Party to

clarify any aspects of its signed position statement and upon receipt

of that clarification, will forward the clarification to the other Party;

4.4. following distribution by the mediator of the signed position

statements and any clarification to the Parties, the mediator will

arrange a mediation session at a venue chosen by the mediator to

facilitate mediation and settlement of the Dispute. The mediation

session will be fixed for a date at least 10 Operational Days following

receipt by both Parties of the other Party’s signed position statement

and any clarification;

4.5. each Party must make an opening presentation of its position to the

other party and the mediator will then meet each of the Parties

separately for such time as the mediator considers appropriate and

will determine the procedure of the mediation session. Neither Party

will terminate its participation in the mediation session until after the

opening presentations have been given and the mediator has met

both Parties separately;

4.6. the Parties must keep confidential and not disclose or use for any

other purpose any information, whether given orally, in writing or

otherwise, arising out of or in connection with the mediation,

including the fact of any settlement and its terms, except for the fact

that the mediation is to take place or has taken place; and

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4.7. all information, whether oral, in writing or otherwise, arising out of or

in connection with the mediation will be inadmissible in any current or

subsequent litigation or other proceedings. This paragraph 4.7 will

not apply to any information which would in any event have been

admissible in any such proceedings.

4.8. Mediations under paragraph 3.2 must follow the mediation process

of CEDR or other independent body or organisation as agreed

between the Parties in accordance with clause 3.2.

Expert Determination

4.9. If the Parties are unable to settle the Dispute through mediation, the

Dispute must be referred to expert determination, by one Party

giving written notice to that effect to the other Party following closure

of the failed mediation. The Expert Determination Notice must

include a brief statement of the issue or issues which it is desired to

refer, the expertise required in the expert, and the solution sought.

4.10. If the Parties have agreed upon the identity of an expert and the

expert has confirmed in writing their readiness and willingness to

embark upon the expert determination, then that person will be

appointed as the Expert.

4.11. Where the Parties have not agreed upon an expert, or where that

person has not confirmed their willingness to act, then either Party

may apply to CEDR for the appointment of an expert. The request

must be in writing, accompanied by a copy of the Expert

Determination Notice and the appropriate fee and must be copied

simultaneously to the other Party. The other Party may make

representations to CEDR regarding the expertise required in the

expert. The person nominated by CEDR will be appointed as the

Expert.

4.12. The Party serving the Expert Determination Notice must send to the

Expert and to the other Party within 5 Operational Days of the

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appointment of the Expert a statement of its case, including a copy of

the Expert Determination Notice, the Contract, details of the

circumstances giving rise to the Dispute, the reasons why it is

entitled to the solution sought, and the evidence upon which it relies.

The statement of case must be confined to the issues raised in the

Expert Determination Notice.

4.13. The Party not serving the Expert Determination Notice must reply to

the Expert and to the other Party within 5 Operational Days of

receiving the statement of case, giving details of what is agreed and

what is disputed in the statement of case and the reasons why.

4.14. The Expert must produce a written decision with reasons within 30

Operational Days of receipt of the statement of case referred to in

paragraph 4.13, or any longer period as is agreed by the Party after

the Dispute has been referred.

4.15. The Expert will have complete discretion as to how to conduct the

expert determination, and will establish the procedure and timetable.

4.16. The Party must comply with any request or direction of the Expert in

relation to the expert determination.

4.17. The Expert must decide the matters set out in the Expert

Determination Notice, together with any other matters which the

Parties and the Expert agree are within the scope of the expert

determination. The Expert must send their decision in writing

simultaneously to both Parties. Within 5 Operational Days following

the date of the decision the Parties must provide the Expert and the

other Party with any requests to correct minor clerical errors or

ambiguities in the decision. The Expert must correct any minor

clerical errors or ambiguities at their discretion within a further 5

Operational Days and send any revised decision simultaneously to

the Parties in Dispute.

Classification: Official

221

4.18. The Parties must bear their own costs and expenses incurred in the

expert determination and are jointly liable for the costs of the Expert.

4.19. The decision of the Expert is final and binding, except in the case

of fraud, collusion, bias, or material breach of instructions on the part

of the Expert, in which case a Party will be permitted to apply to

Court for an Order that:

4.19.1. the Expert reconsider his decision (either all of it or part of

it); or

4.19.2. the Expert’s decision be set aside (either all of it or part of

it).

4.20. If a Party in Dispute does not abide by the Expert’s decision the

other Parties may apply to Court to enforce it.

4.21. All information, whether oral, in writing or otherwise, arising out of or

in connection with the expert determination will be inadmissible as

evidence in any current or subsequent litigation or other proceedings

whatsoever, with the exception of any information which would in any

event have been admissible or disclosable in any such proceedings.

4.22. The Expert is not liable for anything done or omitted in the discharge

or purported discharge of their functions, except in the case of fraud

or bad faith, collusion, bias, or material breach of instructions on the

part of the Expert.

4.23. The Expert is appointed to determine the Dispute or Disputes

between the Parties and the Expert’s decision may not be relied

upon by third parties, to whom the Expert shall have no duty of care.

Classification: Official

222

Schedule 11

Quality and Outcomes Framework – Indicators no longer in the

Quality and Outcomes Framework

Indicator ID Indicator Description

Clinical domain

CHD003 The percentage of patients with coronary heart disease whose last measured total cholesterol (measured in the preceding 12 months) is 5mmo/l or less

CKD002 The percentage of patients in the CKD register in whom the last blood pressure reading (measured in the preceding 12 months) is 140/85 mmHg or less

CKD004 The percentage of patients in the CKD register whose notes have a record of a urine albumin:creatinine ratio (or protein:creatinine ratio) test in the preceding 12 months

NM84 The percentage of patients on the CKD register with hypertension and proteinuria who are currently treated with renin-angiotensin system antagonists

DEP001 The percentage of patients aged 18 or over with a new diagnosis of depression in the preceding 1st April to 31st March, who have had a bio-psychosocial assessment by the point of diagnosis. The completion of the assessment is to be recorded on the same day as the diagnosis is recorded.

DM005 The percentage of patients with diabetes, on the register, who have a record of an albumin:creatinine ratio test in the preceding 12 months

DM011 The percentage of patients with diabetes, on the register, who have a record of retinal screening in the preceding 12 months

DM016 The percentage of male patients with diabetes, on the register, who have a record of erectile dysfunction with a record of advice and assessment of contributory factors and treatment options in the preceding 12 months

Classification: Official

223

EP002 The percentage of patients aged 18 or over on drug treatment for epilepsy who have been seizure free for the last 12 months recorded in the preceding 12 months

EP003 The percentage of women aged 18 or over and who have not attained the age of 55 who are taking antiepileptic who have a record of information and counselling about contraception, conception and pregnancy in the preceding 12 months

HYP003 The percentage of patients aged 79 or under with hypertension in whom the last blood pressure reading (measured in the preceding 9 months) is 140/90mmHg or less

HYP004 The percentage of patients with hypertension aged 16 or over and who have not attained the age of 75 in whom there is an assessment of physical activity, using, GPPAQ, in the preceding 12 months

HYP005 The percentage of patients with hypertension aged 16 or over and who have not attained the age of 75 who score 'less than active' on GPPAQ in the preceding 12 months, who also have a record of a brief intervention in the preceding 12 months

LD002 The percentage of patients in the learning disability register with Down's Syndrome aged 18 or over who have a record of blood TSH in the preceding 12 months (excluding those who are on the thyroid disease register)

MH004 The percentage of patients aged 40 or over with schizophrenia, bipolar affective disorder and other psychoses who have a record of total cholesterol:hdl ratio in the preceding 12 months

MH005 The percentage of patients aged 40 or over with schizophrenia, bipolar affective disorder and other psychoses who have a record of blood glucose or HbA1c in the preceding 12 months

MH006 The percentage of patients with schizophrenia, bipolar affective disorder and other psychoses who have a record of BMI in the preceding 12 months

PAD003 The percentage of patients with peripheral arterial disease in whom the last measured total cholesterol (measured in the preceding 12 months) is 5 mmol/l or less

RA003 The percentage of patients with rheumatoid arthritis aged 30 or over and who have not attained the age of 85 who have had a cardiovascular risk assessment using a CVD risk assessment tool

Classification: Official

224

adjusted for RA in the preceding 12 months

RA004 The percentage of patients aged 50 or over and who have not attained the age of 91 with rheumatoid arthritis who have had an assessment of fracture risk using a risk assessment tool adjusted for RA in the preceding 24 months

STIA004 The percentage of patients with stroke or TIA who have a record of total cholesterol in the preceding 12 months

STIA005 The percentage of patients with a stroke shown to be non-haemorrhagic, or a history of TIA whose last measured total cholesterol (measured in the preceding 12 months) is 5 mmol/l or less

THY001 The contractor establishes and maintains a register of patients with hypothyroidism who are currently treated with levothyroxine

THY002 The percentage of patients with hypothyroidism, on the register, with thyroid function tests recorded in the preceding 12 months

Public Health Domain

CVD-PP002 The percentage of patients diagnosed with hypertension (diagnosed after on or after 1st April 2009) who are given lifestyle advice in the preceding 12 months for smoking cessation, safe alcohol consumption and healthy diet

CON002 The percentage of women, on the register, prescribed an oral or patch contraception method in the preceding 12 months who have also received information from the contractor about long acting reversible methods of contraception in the preceding 12 months

SMOK001 The percentage of patients aged 15 or over whose roles record smoking status in the preceding 24 months.