Project Management Institute PMP Code of Professional Conduct

Professional and Social Responsibility

PMP Prep Course – Professional Responsibility - PMBOK 4th Edition – Version 1.0

PMP Study Group

Professional and SocialResponsibility



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Changes from PMBOK 2000Professional Responsibility is a section that continues to be covered on the PMP exam in the PMBOK 4th Edition.Professional Responsibility is now known as Professional and Social Responsibility. Professional and Social Responsibility is not a project management process with inputs or outputs and therefore, does not represent an actual chapter in the PMBOK.Professional Responsibility continues to comprise 9% of the PMP exam with 18 questions.Professional and Social Responsibility is governed by the Project Management Institutes Code of Ethics and Professional Conduct.



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Society depends on project management professionals to exercise sound judgment and to perform with a high degree of competence.

In order to provide intellectual leadership and to advance the understanding of project professionals, Project Managers must clearly understand and abide by the Project Management Institutes Code of Ethics and Professional Conduct

Objective:



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Definition:Professional and Social Responsibility is having the knowledge of all project management processes and practical knowledge to fully understand and exercise the Project Management Institute Code of Ethics and Professional Conduct.

The purpose of this code is to instill confidence in the project management profession and to help an individual become a better practitioner.



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Professional and Social Responsibility is…Ensuring integrity of action and communicationsContributing to project management knowledgeApplying professional knowledgeRespecting differencesBalancing stakeholders interestsUnderstanding and practicing PMI’s Code of Professional Conduct



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Ensuring Individual IntegrityReport the truth in conversations and communicationsObey copyright laws and infringement lawsDo not take or give bribes or any form of inducementTreat everyone with respect and professionalismReport violations of laws, business policies and other rulesReport violation of the PMI Professional Code of Conduct



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Ensuring Individual IntegrityReport the truth in reports and project communications

Accurately report status in all communications.

This action can cause corrective action to bring the project back on course.

Refuse to be influenced by others to falsify or conceal relevant informationMake decisions in support of the project ; not based on negative reaction



Ensuring Individual IntegrityObey copyright laws

Understand and follow copyright lawsUnderstand the rights to existing work productsUnderstand the authorization to copy and distribute work that has a copyright infringement protectionUnderstand the difference between work products owned by the employee or employer

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Ensuring Individual IntegrityLead the team to avoid participation in theft, fraud, corruption, embezzlement and bribery. There must not be actual or perceived improprieties.When working on international projects it is necessary to review the local laws concerning bribery.

Some countries consider bribery a crime punishable by jail timeEven though the United States believes certain actions are considered a bribe in other countries, certain actions are not considered a bribe (For example: paying a police chief in order to guarantee the safe passage of equipment through the city limits may be acceptable practice)

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Ensuring Individual IntegrityTreat everyone with respect

A key component of effective project management is open lines of communication. The foundation for establishing a fair and stable stream of dialogue is to treat everyone with respect.In the current environment of international outsourcing it is especially important for the project manager to be sensitive to cultural differences so all team members feel they are accepted active contributors to the project.Integrity and respect will foster the positive reputation that PMI PMP’s receive as a whole. A PMP draws from the “best of the best” based on their positive reputation.

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Ensuring Individual IntegrityReport violations of laws, business policies and other rules

If a project manager identifies a violation of ethics they are required to report the incident immediately to employer, PMI or other supervisory group. It is not the job of the project manager to determine what the penalty of the action is or why the breach is wrong…it is the project managers duty simply to report the incident.The project manager takes appropriate action to ensure that information is accurate, reliable and timely.

NOTE: Questions on the exam relating to violations should be thought out before answering… the key to comprehension is that the project manager must immediately report violations to a manager or supervisor.

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Contribute to the Project Management Knowledge Base

Share lessons learned from projects with other project managers and project teamsEncourage project management education for project managers and stakeholdersCoach and mentor project managers and project team membersIdentify and share project management best practices Use historical information to establish performance metrics for projects

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When a project manager effectively takes action to contribute to the Project Management Knowledge Base:

All Project Managers in the organization and potential project stakeholders grow professionallyThe organization progresses to become more efficientWe advance our profession, individually and collectively.

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Contribute to the Project Management Knowledge Base



Enhance Personal Professional CompetenceProject Managers Should:

Understand their personal strengths and weaknessesContinue to learn to apply project management techniques to actual projectsPlan their professional developmentAlways look for new information and practices to apply to help the company and its projectsLearn about the industry or industries where they work

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When a Project Manager enhances professional competence they:Grow professionally and personallyImprove their project’s effectiveness Improve their company’s efficiencyIncrease their company’s productivityAugment their current education and experience, in order to stay ahead in an increasingly competitive market

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Enhance Personal Professional Competence



Promote Interaction Among StakeholdersBalance stakeholders’ interestsResolve competing interestsDeal with problems and conflicts as they ariseInteract with team and stakeholders in a professional and cooperative mannerIdentify and understand cultural differences

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Promote Interaction Among StakeholdersBalance Stakeholders’ Interests

Balance competing demands and resources to ensure projects objectives are metPrioritize and balance competing tasksIdentify all stakeholders early on in the project and understand their goals and objectivesTreat stakeholders with fairness, respect, and impartialityMaintain a high level of transparency, impartiality, dignity, integrity and professionalism

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Promote Interaction Among StakeholdersResolve Competing Interests

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The project manager must create stability with stakeholders who don’t align themselves with the project.

Escalate the situation to management if resolution can not be metMitigating conflicts:

Determine options for a fair solutionEmploy conflict resolution tools such as communication, negotiation, collaboration and team building to facilitate consensus among those involved in its resolution.Re-estimate schedules, resources, and brainstorm to develop solutionsPropose an alternative solution to eliminate the competing interest



Promote Interaction Among StakeholdersDeal With Problems and Conflicts

A project manager must promptly deal with problems and conflicts to avoid project delays

Project delays that are deemed as “preventable” can be tied to a breach of ethical behavior on the part of the project manager

A project manager must be prepared to deal with possible adverse stakeholder action:

Always attempt to understand and analyze the nature of any problem; listening to others is essential to understandingEncourage everybody to ask questions without hesitation.

Effectively deal with instability by creating a focus towards the project’s objectives.

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Promote Interaction Among StakeholdersInteract With Team and Stakeholders in a Professional and Cooperative Manner

A systematic process that is founded on clear objectives and strategies on a project will inspire cooperation

The project manager should set a cooperative example with all stakeholdersWhen a project has a spirit of cooperation, an optimistic foundation is set for the overall success of the project. A project manager boosts professional reputation when a project succeeds.

It is necessary to develop a team understanding that fosters trust and a constructive team relationship

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Promote Interaction Among StakeholdersIdentify and Understand Cultural Differences

It is important for the project manager to plan for cultural diversity on projects

Foresee and anticipate cultural differencesDetermine various tools that support stakeholder communicationDiscuss the topic of cultural differences openly at team meetings as needed

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Understanding and Practicing PMI’s PMP Code of Professional Conduct

The next part of this class involves a review of PMI’s PMP Code of Professional Conduct.The Code of Conduct is broken down into two main parts. The first focuses on responsibilities to the profession and the second focuses on responsibilities to the customers and public.Can you think of why in today’s business environment it is important to have a code of professional conduct? Give some reasons why the code has a dual emphasis?

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Understanding and Practicing PMI’s PMP Code of Professional ConductI. Responsibilities to the Profession

A. Compliance with all organizational rules and policies1.Responsibility to provide accurate and truthful representations concerning all information directly or indirectly related to all aspects of the PMI Certification Program, including but not limited to the following: examination applications, test item banks, examinations, answer sheets, candidate information and PMI Continuing Certification Requirements Program reporting forms.

2.Upon a reasonable and factual basis, responsibility to report possible violations of the PMP Code of Professional Conduct by individuals in the field of project management.

3.Responsibility to cooperate with PMI concerning ethics violations and the collection of related information.

Project Management Institute PMP Code of Professional Conduct

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A. Compliance with all organizational rules and policies4. Responsibility to disclose to clients,

customers, owners or contractors, significant circumstances that could be construed as a conflict of interest or an appearance of impropriety.


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B. Candidate Professional Practice1. Responsibility to provide accurate, truthful advertising and representations concerning qualifications, experience and performance.

2. Responsibility to comply with laws, regulations and ethical standards governing professional practice in the state/province and/or country when providing project management services.


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B. Candidate in Professional Practice3. Responsibility to act in an honest and ethical

manner when interacting with PMI and when providing project management services.

4. Responsibility to maintain and respect the confidentiality of the contents of the PMP credential exam.


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C. Advancement of the Profession1. Responsibility to recognize and respect

intellectual property developed or owned by others, and to otherwise act in an accurate, truthful and complete manner, including all activities related to professional work and research.

2. Responsibility to support and disseminate the PMP Code of Professional Conduct to other PMI members.


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Following are highlights of the PMP Code of Professional Conduct:

Provide truthful representations when applying and taking the certification testReport those who violate the code of professional conductCooperate with PMI during investigations of conduct violationsProvide truthful representations concerning qualification and experienceComply with laws and regulations concerning professional practice

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Provide credit to the intellectual property and work of othersEncourage other PMP’s to maintain the code of conductMaintain accurate records and accounting with records released to the publicComplete the projects as planned unless otherwise directed by the customerMaintain confidentiality of all sensitive information where the obligation existsDo not permit a conflict of interest to compromise those interests of a customer or cloud professional judgmentDo not give or accept gifts or inappropriate payments

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The second part of the PMP Code of Professional Conduct is clear but here are the highlights restated:

Provide truthful representations concerning costs, services and expected results.Perform projects to satisfy the scope of the project unless otherwise directed by the customer.Maintain the confidentiality of all sensitive client information.Do not permit conflicts of interest to cloud professional judgment.Do not give or accept inappropriate gifts.

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Understanding and Practicing PMI’s PMP Code of Professional ConductII. Responsibilities to the Customers and Public



An effort should be made to understand the code of conduct so it may applied beyond the exam and throughout your career as a Project Manager.Following the code may not always be easy. Let’s say that you find out that one of your friends or co-workers lied about their prior project management duties that enabled them to sit for the exam. What would you do?

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A. Qualifications, experience and performance of professional services.1. Responsibility to provide accurate and truthful representations

to the public in advertising, public statements and in the preparation of estimates concerning costs, services and expected results.

2. Responsibility to maintain and satisfy the scope and objectives of professional services, unless otherwise directed by the customer.

3. Responsibility to maintain and respect the confidentiality of sensitive information obtained in the course of professional activities or otherwise where a clear obligation exists.


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B. Conflict of interest situations and other prohibited professional conduct.1. Responsibility to ensure that a conflict of

interest does not compromise legitimate interests of a client or customer, or influence/interfere with professional judgments.

2. Responsibility to refrain from offering or accepting inappropriate payments, gifts or other forms of compensation for personal gain, unless in conformity with applicable laws or customs of the country where project management services are being provided.


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Again, the code of conduct should be understood and followed way beyond you sit for your exam.However, following the code may not always be an easy task. Let’s say you are instructed by your boss to lead a meeting with a prospective customer where you are to assure him/her that certain deliverables will be met, that you know are not at all possible. How would you handle such a situation?

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Understanding and Practicing PMI’s PMP Code of Professional Conduct



Good Luck!!

Project Management Institute PMP Code of Professional Conduct

Documents

Transcript of Project Management Institute PMP Code of Professional Conduct