Performance Assessment (PA) - LEARNING MANAGEMENT ...

Mega Jati Academy Sdn Bhd

PROGRAM:

FM SPECIALIST IN ROAD AND HIGHWAY (FM RH)

APRIL 2021

ASSESSMENT TYPE:

PERFORMANCE ASSESSMENT (PA)

ASSIGNMENT SUBJECT: MODULAR ASSESSMENT of

PERFORMANCE ASSESSMENT (PA)

NAME : ILYAS MUSTAPHA BIN MOHAMMAD

INDENTITY CARD NO. : 881102-01-5055

TELEPHONE NO. : +60176671030

E-MAIL : [email protected]

ORGANISER/TRAINERS : CIDB - MJA

mailto:[email protected]

EXECUTIVE SUMMARY

Performance Asessment (PA) assignment is to demonstrate learner’s knowledge on the

understanding of facility management frameworks, CIDB Acts and procedures in Malaysian’s

Facility Management Industry with the applications of learning modules through a case study

to achieve the program objectives and learning objectives.

This PA is to assess the performance on task that complies with competencies requirement

as stated in the Competency Standard Qualification Frameworks (CSQF) such as CICS,

NCS or NOSS for Facilities Management Manager / Executive and specialiast to

competencies in FM Road and Highway. The competence person on this program also just

only registered as a Facilities Contractor (F01 / F02).

In this PA, it will outline the phases of the facilities management specifically to tackle the

problems that may arise along the time of contract durations. This has to be done in order to

manage the facilities properly, plan for the works, solving the anticipated problems early and

progress smoothly until completion of all work tasks. It will be also plan properly about the

warranty on the maintenance on hard services or soft services in facilities management.

All the process will be highlighted and any problem statements will be discussed and tackle

with proposed solutions to avoid any disruptions to the work progress and complete with

good quality at each of the processes.

TABLE OF CONTENTS

PROJECT EXCECUTIVE SUMMARY………………...………………………………….……...1

TABLE OF CONTENT …………………………………………………………………....………. 2

1. PROJECT BACKGROUND ....................................................................................................... 3

2.0 TASK # M01 : ROAD AND HIGHWAY CLASSIFICATIONS, GEOMETRIC DESIGN

AND ADMINISTRATION BODY........................................................................................................ 4

2.1 PROBLEM STATEMENT ................................................................................................... 4

2.2 FINDING, ANALYSIS AND PROPOSED METHADOLOGY SOLUTION .................. 4

3.0 TASK # M02 : ROAD AND HIGHWAY TRAFFIC SAFETY OPERATION .................... 6

3.1 PROBLEM STATEMENT ................................................................................................... 6

3.2 FINDING, ANALYSIS AND PROPOSED METHADOLOGY SOLUTION .................. 6

4.0 TASK # M03 : ROAD AND HIGHWAY ROUTINE MAINTENANCE ............................ 12

4.1 PROBLEM STATEMENT ................................................................................................. 12

4.2 FINDING, ANALYSIS AND PROPOSED METHADOLOGY SOLUTION ................ 12

5.0 TASK # M04 : ROAD AND HIGHWAY PAVEMENT REHABILITATION .................... 17



6.0 TASK # M05 : ROAD AND HIGHWAY PAVEMENT REHABILITATION

(TREATMENT) ................................................................................................................................... 26



7.0 TASK # M06 : ROAD AND HIGHWAY MAINTENANCE – MATERIAL, PLANT AND

MACHINERIES MANAGEMENT .................................................................................................... 35



1. PROJECT BACKGROUND

Since its incorporation in 1995, PROLINTAS SDN BHD has enjoyed a tradition of business

excellence and public service as one of the country’s leading highway concessionaires or

Build-Operate-Transfer (BOT) Operator Company. Infused with the resources that reinforce

its tested stability, it has gone from strength to strength. Leveraging off its wide asset base

and well-established brand name, PROLINTAS is constantly guided by a vision for future

profitability, financial advancement and corporate health. After 25 eventful years of growth,

PROLINTAS has evolved into a national icon that personifies foresight, innovation,

dedication, integrity as well as keen business acumen, love for community and love for

nature. With an ongoing commitment for growth that is all set to meet and transcend any

challenges, it will continue to surpass established boundaries in order to scale new heights.

PROLINTAS also to be the leading highway concessionaire in Malaysia.

.

The current project, PROLINTAS already awarded to Lee Hin Berjaya (LHB) for upgrading

the main road along Persisiran Jalan Tun Ahmad with total distance is 100km which required

comprehensive maintenance monitoring. The total length of contract is for 10 years starting

1st January 2018. LHB is specialists company that conducting road and highway

maintenance for PROLINTAS. However, after 3 years operations, the client tabled out their

dissatisfaction towards the services with regard the performamce. Therefore, as a Facilities

Manager (FM), I will solve the complaint and problem and this PA will be review back by the

client, PROLINTAS for their further action.

As per table below show the FM Project informations detail:

Project Title Upgrading The Main Road Along Persisiran Jalan Tun Ahmad With Total Distance Is 100km Which Required Comprehensive Maintenance Monitoring

Owner / Client

PROLINTAS SDN BHD

FM Contractor

LEE HIN BERJAYA

Location PERSISIRAN JALAN TUN AHMAD, KUALA LUMPUR

Distance 100km

Start/End Date 01/01/2018 – 30/06/2028 (Duration : 10 years)

Scope of Works Maintenance & Upgrading Routine Pavement

2.0 TASK # M01 : ROAD AND HIGHWAY CLASSIFICATIONS, GEOMETRIC DESIGN

AND ADMINISTRATION BODY

2.1 PROBLEM STATEMENT

2.1.1 Problem Description

Review and explain Facilities Management Manager role in the global and local

context, the scope and positioning of Facilities Management from the construction

perspective (Buku Pendaftaran Kontraktor CIDB). Construction Act 520, and the

categories and Specializations of Registration for FM Contractors under CIDB (CIDB,

2017).

As the appointed FM Manager, I’m expected to be competent in performing a broad

range of manement activities as performed in a wide variety of contexts and with a

substantial degree for personal responsibility and autonomy. In this section, I will

overcome non-compliance by reviewing service scope of responsibility.

According to Buku Pendaftaran Kontraktor

Fasiliti by CIDB, there are 4 main scope

facilities work:

1. Building works

2. Civil engineering works

3. Mechanical & Electrical works

4. Others sevices (Register with MOF)

Reffering to document Pendaftaran

Kontraktor Fasiliti CIDB, it also stated types of contractor specialization F01/F02.

An act in any construction and facilities works is very importance, not only from

CIDB, the other stakeholders also had their own act for facilities works. The act

elebrate the definations, scope of works and regulation that compulsory to any

contractors comply. Especially for the FM Contractor, there are not only had a

qualification in academic such as civil, mechanical or electrical engineering but

should be competence qualified in the FM area. The FM contractors under the CIDB,

had own catogaries and specialisations to register with CIDB.

2.2 FINDING, ANALYSIS AND PROPOSED METHADOLOGY SOLUTION

Base on problem statement above, there are 2 areas to review and analyse.

2.2.1 Company Compliance with Relavant Regulatory as FM Contractor

Lee Hin Berjaya (LHB) has to comply with relevant authority before works as FM

Contractor. There are following authorities must be ferer:

1. SSM Requirement – basic company registration

2. CIDB Requirement – Facilities Contractor category

2.2.2 Scope of Works Awarded

By reffering to Project Contract, summary scope of works awarded cover on Civil &

Structure (infrastructure & building)

1. Civil & Structure

a) Infratructure works

b) Slope protection

c) Pavement Rehability

Here is proposal solution methodology for each of above problem. The proposal prepares

based on FM Contract and Service Level Agreements (SLA) mutual agreed before. Lee Hin

Berjaya (LHB) is well establishing in Malaysia. It already fulfils almost all requirements. As

Facility Manager appointed by LHB, following is the detail requirement already fulfill such as:

Fulfill SSM Requirement

1. Register with Suruhanjaya Syarikat Malaysia (SSM) in Syarikat Sdn Bhd

2. Types of business registered covering construction work / or facilities

maintenance related works.

Fulfill CIDB Requirement

1. Director and senior manager having Sijil Kecekapan Pengurusan (SKP) – CIDB

in facilities management.

2. Technical Personel having relevant qualification and competency Sijil Kecekapan

Kemahiran (SKK) and have enough works experience.

3. LHB also have a competence person in Traffic Management (CTMO) to handled

lane closure at site.

4. LHB had follow the requirement as a FM contractor as per Act 520, CIDB

3.0 TASK # M02 : ROAD AND HIGHWAY TRAFFIC SAFETY OPERATION


Study the current Highway Surveillance Operation and Highway Traffic Diversion

Coordination.

3.1.1 Highway Surveillance Operation

There are several operational to be considered as per list below:

Patrolling Looping Team Coordination

Perform Patrol Looping Communication

Perform Public Complain Investigation

3.1.2 Highway Traffic Diversion Coordination


Lane Closure Exercise

Contra Flow Preparation Coordination

Contra Flow Preparation Inspection

Contra Flow Facilities Monitoring Supervision

Prepare Traffic Diversion Report


3.2.1 Highway Surveillance Operation


Patrolling Looping Team Coordination

As per previous organization on patrolling team, LHB already had a team as

per below chart.

FM MANAGER

RM/MM/PANEL Administrative CTMO INFRA

ENGINEER ATO

SUPERVISOR PATROL

TEAM GENERAL

WORKER

EXECUTIVE

CLERK

Perform Patrol Looping Communication

The communication is most importance in doing the maintenance and

upgrading works in road and highway. The way of communication involves

the better performing in control the operation of the road / highway.

The communication detail involve:

a) Communication concept analysis

b) Communication plan implementation

c) Report dissemination

d) Communication performance evaluation

e) Communication report preparation

As a FM Manager, monitor and evaluate my FM communication plan regularly.

I need to ask my stakeholders if the FM communication they’re receiving is sufficient.

If it’s not, ask how it could be improved and I will improve it! An effective way to

achieve this is through a questionnaire survey. The FM communications plan should

be treated as a live document and should be reviewed regularly to ensure

stakeholder’s needs changes are reacted accordingly thus operations effectiveness

achieved. I will up to date to made to existing established plans and the

communication plan progress must be monitored according to FM operations activity

to avoid miscommunication, last minute conflicts, changes, or complaints that will

eventually affect the FM project service deliveries.

Perform Public Complain Investigation –

a) Investigation Concept And Requirement,

b) Complain Statement,

c) Internal Investigation Techniques and Procedure,

d) Complainant Information Gathering Procedure,

e) Public Complain Investigation Report Preparation.

3.2.2 Highway Traffic Diversion Coordination

Refer to guideline from Lembaga Lebuhraya Malaysia (LLM) on “Garis Panduan

Pelaksanaan Pengurusan Trafik, Edisi ke 2” on LLM/GP/T6/16/2018, there are

importance to LHB to follow the requirement and regulation during doing the traffic

management in Highway.

LHB to practice the operational to be considered as per list below:

Lane Closure Exercise - Issue Highway Lane Closure Instruction, Allocate

Resources, resources preparation inspection, monitoring, report preparation.

Contra Flow Preparation Coordination - Analyse contra flow Coordination

preparation requirement, coordination plan development, Organizing

coordination, Leading coordination, preparation control, coordination

recording system.

Any contra flow must be approved by LLM and get the permission with PDRM

to ensure the flow smooth especially on peak hours.

Contra Flow Preparation Inspection - requirements, inspection planning,

inspection, corrective action, recording system.

Contra Flow Facilities Monitoring Supervision - monitoring requirement,

program development, facilities monitoring supervision, performance

evaluation, report preparation.

Prepare Traffic Diversion Report – requirements, records gathering,

preparation procedure, evaluation, submission.

LHB also prepared the TMSR report every 3 months to ensure the practice of

traffic management already follow as per requirement.

Traffic Management Safety Report (TMSR)

a) TheTraffic Management Safety Reports (TMSR) is an essential document

in the execution of the project. These reports are to be submitted at 3

monthly intervals to the S.O., the Supervision Engineers and the Road

Safety Auditor. These reports are to be prepared by the Traffic

Management Officer (TMO) and shall include the following:

b) TCPs prepared and enforced on the ground

c) TCPs for the next three months’ work

d) Estimated duration of each TCP (Placement dates and expected Removal

dates) are required.

e) Accident occurrences and analyses.

f) Performance Indicators

4.0 TASK # M03 : ROAD AND HIGHWAY ROUTINE MAINTENANCE


Review and submit the new routine pavement maintenance.


4.2.1 Routine Pavement Maintenance

The phrase pavement maintenance can mean a lot of things, ranging from simple

cleaning or restriping up to fixing severe distresses like potholes and washout.

Maintenance can also involved different approaches, based on the whether the

emphasis is on repairing distresses or preventing them before they happen. Routine

maintenance is the works that is planned and performed on a routine basis to

maintain and preserve the conditions and events that restore the system to an

adequate level of sevices.

The importance elements of Routine Pavement Maintenance as per below:

a) Sealed Surface: Pothole patching, Regulation, crack sealing, minor surface

treatment, pavement cleaning, edge repair, base patching.

b) Shoulder: Seale shoulder repair, unsealed shoulder grading

c) Unsealed road: Unsealed Road Grading

d) Drainage: Surface Drains, Sub-surface Drains, Culverts and pits cleaning,

culverts, stream maintenance, storm sewers, Geotechnical subdrain.

e) Operational Servicing: Reinstate road opening, emergency works and service,

emergency patching

The routine pavement maintenance to be carry out as per approved plan or work

program. This program to ensure the maintenance and all elements of work cycle

going properly as per requested by the client.

4.2.2 Routine Pavement Maintenance Inspections for Mitigation Measures

Routine maintenance inspections should be carried out to identify any maintenance

works required to ensured the integrity and physical condition of the hazard

mitigation measures and continued satisfactory performance of the measures.

Routine maintenance inspections should cover the measures, the area containing the

measures and the surrounding area.

Reffering to JKR Guideline, “Senggara Jalan – Edisi 3, 2012” , the inspection should

assess the need for carrying out maintenance works item such as:

RO1 – Pavement

RO2 – Road Shoulder

RO3 – Grass Cutting

RO4 – Road Furniture

RO5 – Bridge and Culvert

RO7 - Drainage

As per checklist below, show the program of inspection monthly to be carry out by

the person incharge at site. FM will be verified the outcomes and will clarify upgrade

or new task of maintenance if necessary.



Study and identify pavement rehabilitation primary activities, types, deterioration factors and

solutions.


5.2.1 Objective of Pavement Rehabilitation

LHB to ensure the objective of maintenance program for this project to achieve as

per below list:

To improve the Smoothness of The Road Surface,

To Extend the Pavement Life, To Improve the Skid Resistance of the Road,

To Construct the Sections with Poor Foundations,

To Improve the Drainage Facilities.

5.2.2 Pavement Rehabilitation Activities

In general review of pavement activities, LHB had divide in 3 major of maintenance

operations.

a) Pavement Preservation

Programs and activities employing a network level, long term strategy that

enhances pavement performance by using an integerated, cost-effective set of

practices that extend pavement life, improve safety and meet road user

expectations.

b) Pavement Rehabilitation

Structural enhancements that extend the service life of an existing pavement

and/or improve its load-carrying capacity.

c) Pavement Reconstruction

Replacement of the entire existing pavement structure by placement of the

equivalent or increased pavement structure.

A more detailed version of the curve above illustrating how different types of maintenance and

rehabilitation relate to pavement condition.

Activity primarily to provide good riding and skid resistance or to improve the

structural o f the pavement.

“Resurfacing, restoration and rehabilitation work, restoring the original safe

usable condition w/o addition to the original capacity” (FHWA)

Resurfacing: Addition of pavement layer over the existing roadway or bridge deck

surface to provide additional capacity.

Restoration and Rehabilitation Work: Replacement of defective joints, repair of

spalled joints, substantial pavement work, reworking or strengthening of sub-base,

recycling existing materials to improve their structural integrity, adding under drains,

improving shoulders, removing and replacing deteriorated materials.

Reconstruction: Removal of existing pavement and replacing them with a new

pavement and under course.

Overlays: Portland cement or asphalt concrete laid on an existing pavement.

Recycling: Repeated use of existing materials working on asphalt materials,

Portland cement or lime.

Following page it’s shown the sample of form that used by LHB in monitoring &

control the Rehabilitation program.

Specification for Roadworks (JKR/SPJ/2008-S4: Flexible Pavement), JKR


(TREATMENT)


Review determining the appropriate level of repair and selecting appropriate treatments.


An important aspect for cost-effective maintenance over the pavement life cycle is the

selection and timing of maintenance activities. Using the right maintenance treatment at the

right time will help you get the maximum benefit. This depends partly on the condition of the

pavement and where it is in its life cycle.

Preventive maintenance when a pavement is still in good condition (green arrow) is significantly less expensive

than treatment after pavement deterioration has accelerated (red arrow).

Under most circumstances, the condition of a pavement over time can be represented by a

curve similar to the one shown above. The worse its condition gets, the more expensive the

treatment required to restore the pavement to good condition, want to apply an appropriate

treatment in the right general area on this curve. A relatively inexpensive preventive

maintenance treatment earlier in the pavement’s life cycle, while it may only bring a slight

improvement in the condition of the pavement, still makes a tremendous difference if

considered that it may postpone or avoid the need for a much more expensive treatment

later on.

http://paveinteract2.wpengine.com/article/pavement-life-cycle/

6.2.1 Pavement Rehabilitation Program

Pavement Rehabilitation Program & Operations by LHB for this road devide to 3

catogories as per chart below:

6.2.2 Factor to be considered in Design of Pavement Treatement

LHB has appointed IKRAM to carry out several testing and analize the surface and

road structure before determine the best design of upgrading the pavement.

The testing involved as per below:

a) Falling Weight Deflectometer - FWD

Pavement surface deflections provide valuable information on the structural

condition of pavement systems. As would be expected, stronger pavements,

with thick layers of high quality materials,deflect less under a load pulse, as

comp than weaker pavements with thin or deteriorated layers.

EMERGENCY / AD-HOC

POTHOLE

PANEL TEAM UPGRADING

PROGRAM

Carry out by inhouse

maintenance team,

patch the pothole using

coldmix or supermix

Carry out by 3rd party, patch the pothole using

hotmix / ACWC a) minor pothole -

<8m2 b) Major pothole -

>8m2

Long term Pavement

Rehabilitation (yearly

program) – will carry out base

on testing and site

consideration, advice from

the consultant

PANEL REHABILITATION

PROGRAM

b) Ground Penetrating Radar – GPR

GPR is an impulse system which sends an electromagnetic pulse through the

antennainto the ground, and then records the reflected signals from the layer

interfaces where contrasting dielectric properties are detected.

c) International Roughness Index - IRI

Pavement roughness is generally defined as an expression of irregularities in

the pavement surface that adversely affect the ride quality of a vehicle (and

thus the user). Roughness is an important pavement characteristic because it

affects not only ride quality but also vehicle delay costs, fuel consumption and

maintenance costs.

d) Coring Test

Others than the testing that perform by the IKRAM, the list below also will be

considered by LHB as a factor of design pavement rehabilitation.

a) Audit report done by authority – LLM or JKR

b) Audit report done by Prolintas Sdn Bhd

c) Notification of Defect – done by person incharge on site

d) Safety factor – to improve as per requirement

e) Surface improvement program on blackspot / most accident area –

Microsurfacing / ralumac

f) Public complaint

6.2.3 Type of Pavement Rehabilitation Treatment

There are several type of treatement LHB had carried out before.

a) Pothole

For the emergency pothole, normal practice will using coldmix and superpatch.

By coldmix for patch temporary

Proper patch pothole using ACWC

b) Crack sealing

c) For proposed pavement Rehabilitation, there are several method as per design

by the consultant as per picture below:

7.0 TASK # M06 : ROAD AND HIGHWAY MAINTENANCE – MATERIAL, PLANT AND

MACHINERIES MANAGEMENT


Review the materials management process – requirement and requisition, delivery, usage

on site, storage and maintenance, claims and payments.


7.2.1 Plan Materials Requisition

A material requisition, also known as a materials requisition form, or a

material request, is a document used by the production department to request

materials they need to complete a manufacturing process. Key Process of Construction

Materials Management, Material Requirement Forecasting; - Taking Off Quantities,

Specification and Samples, Materials Requirement Schedules.

7.2.2 Administer Materials Requisition and Material Delivery and Storage

Every movement of a material in a business should be documented using the

following as appropriate:

1. Purchase requisition

Current inventories run down to the level where a reorder is required. The stores

department issues a purchase requisition which is sent to the purchasing

department, authorising the department to order further inventory.

2. Purchase order

The purchasing department draws up a purchase order which is sent to the

supplier. Copies of the purchase order must be sent to the accounts department

and the storekeeper (or goods receiving department).

3. Quotation

The purchasing department may have to obtain a number of quotations if a new

inventory line is required, the existing supplier's costs are too high or the existing

supplier no longer stocks the goods needed.

4. Delivery note

The supplier delivers the consignment of materials, and the storekeeper signs a

delivery note for the carrier. The packages must then be checked against the

copy of the purchase order, to ensure that the supplier has delivered the types

and quantities of materials which were ordered.

5. Goods received note

If the delivery is acceptable, the storekeeper prepares a goods received note

(GRN). A copy of the GRN is sent to the accounts department, where it is

matched with the copy of the purchase order. The supplier's invoice is checked

against the purchase order and GRN, and the necessary steps are taken to pay

the supplier.

7.2.3 Organise Materials Management Process and Communicate Materials

Management Monitoring and Control Procedures

Process to Operationalise Materials Management; - Identify Materials Schedule,

Ensure Quantity and Quality of Materials, Aligning Tasks, Defining Responsibilities,

Delegation of Authorities, Providing Resources, Coordinate efforts.

Communicate the Materials Management Monitoring and Control Procedures to

Project Team and Sub-Contractors; - Categorise Data/Information, Medium to

Transfer Data/Information, Adopt Communication Network, Transmit Encoded

Data/Information, Solicit Feedback.

7.2.4 Monitor Material Usage and Materials Claim and Payments

Materials Storage and Protection Procedures, Waste Management, Stock Checks,

Usage Monitoring, Materials Inventory Monitoring.

Materials On-Site in Project Progress Payment Claim, Invoice Payments to Supplier

Performance Assessment (PA) - LEARNING MANAGEMENT ...

Documents

Transcript of Performance Assessment (PA) - LEARNING MANAGEMENT ...