7

OTCi CERTIFICATED INDUSTRIAL RELATIONS SERIES

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OTCi CERTIFICATED INDUSTRIAL RELATIONSSERIES

There are 3 levels to the OTCi’s Certificated IR Series — Levels 1, 2 and 3. Each level of certification can be attained in the following manner:

Level 1 3 core modules with IHRP certification

Level 2 Level 1 + 6 elective modules

Level 3 Level 2 + 6 elective modules

The 3 core modules in Level 1 cover topics that will provide a solid foundation for union leaders to progress to Levels 2 and 3.

To enhance recognition of certification, OTCi has partnered with the Institute for Human Resource Professionals (IHRP), a tripartite setup, to accord recognition to leaders who met the requirements in applying basic Labour Laws.Upon completion of the 3 core modules, leaders can now progress to the next level through the completion of elective modules.

The elective modules cover a comprehensive range of topics, pertinent to Protection, Privileges, Progression and Placement (see Pages 13-29 for the details).

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Here is an example of a typical developmental pathway of a newly elected union leader:

IHRP CertificationThe Institute of Human Resource Professionals (IHRP) is a HR professional body, jointly set up by Ministry of Manpower (MOM), National Trades Union Congress (NTUC) and Singapore National Employers’ Federation (SNEF), in a bid to raise HR standards in Singapore. It is the only professional body in Singapore, authorised to implement the national Human Resources (HR) credentials, which is known as the IHRP Certification.

As part of our efforts to provide recognised certifications for our union leaders, we have incorporated a basic IHRP certification, into OTCi’s Certificated IR Series (Level 1) Certification. In order to attain the IHRP certification, leaders will have to sit for an assessment (conducted by IHRP) at the end of Core Module 2 and fulfil the requirements of the assessment, to achieve certification.

With this certificate, they will have proven their proficiency in understanding and applying basic labour laws. Upon completing the remaining Core Module 3, the leader will have attained OTC Institute Certificated IR Series (Level 1) with IHRP certification in Employment Law and Regulations (Basic).

Leader A attends & completes the 3 core modules. AttainsLevel 1

certification

Leader A continues

to attend & complete6 elective modules.AttainsLevel 2

certification

Leader A continues

to attend & complete 6

more elective modules. AttainsLevel 3

certification

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OTCi CERTIFICATEDINDUSTRIAL RELATIONSSERIES

LEVEL 1 COMPULSORY CORE MODULESThrough the compulsory core modules, leaders will learn the following:

Core Module 1 Core Module 2 Core Module 3

The Labour Movement & Union Leadership• The evolving role of Labour

Movement and unions in Singapore

• The roles & motivations of union leadership

• Core competencies for effective union leadership

• The members of the LM Family & their purposes

• Trade Unions’ Involvment in Politics

• NTUC-PAP symbiosis • The milestones achieved by

the Labour Movement since her inception

• Singapore’s unique Industrial Relations system and practices

• The role and value of Tripartism

Industrial Relations Systems & Basic Labour Laws

Basic knowledge of key labour legislations governing employment:• Employment Act• CPF Act• Retirement & Re-employment

Act • Work Injury Compensation Act

Basic knowledge of key labour legislations governing union work:• Industrial Relations Act• Trade Unions Act• Trade Disputes Act• Part III Criminal Law

(Temporary Provisions) Act

A Strong Labour Movement & Industry and Jobs Transformation• The importance of building

a strong, relevant and representative Labour Movement, with unions at its core

• The value and benefits of union membership, including integrated products and services across life stages

• Nation-wide and Labour Movement initiatives and schemes to help workers adapt and be future-ready

• Purpose and objectives of Company Training Committees (CTCs)

• Roles of union leaders in the operationalisation of CTCs

• An introduction of Skills Gap and Training Needs Analyses for Worker 4.0

• Job Re-design process

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There will be an open-book assessment at the end of Modules 1 and 3. Module 2 will come with IHRP Assessment.

The scheduled public run dates are as follows:

Core Module 1 Core Module 2 Core Module 3

11-12 Jan 18-19 Jan 27-28 Jan

1-2 Feb 17-18 Feb 22-23 Feb

3-4 Mar 17-18 Mar 24-25 Mar

5-6 Apr 12-13 Apr 19-20 Apr

3-4 May 10-11 May 17-18 May

7-8 Jun 16-17 Jun 21-22 Jun

7-8 Jul 14-15 Jul 26-27 Jul

2-3 Aug 16-17 Aug 23-24 Aug

8-9 Sep 15-16 Sep 22-23 Sep

4-5 Oct 11-12 Oct 18-19 Oct

8-9 Nov 15-16 Nov 22-23 Nov

6-7 Dec 13-14 Dec 21-22 Dec

Course Fees

Full Fees per module (incl. GST) Fees for union leaders

Module 1 $642.00 $39.00

Module 2 $727.60 $44.00

Module 3 $642.00 $39.00

Total $2,011.60 $122.00

For enquiries and registration, please contact us at otcinstitute@ntuc.org.sg.All modules are conducted in NTUC Centre, One Marina Boulevard, unless otherwise stated.

All dates and fees are accurate at the time of printing.

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OTCi CERTIFICATED INDUSTRIAL RELATIONSSERIES

LEVELS 2 & 3 ELECTIVE MODULESTo introduce flexibility in their learning, our leaders now have the option to select relevant elective modules. This approach will allow the leaders to acquire the much-needed information, right when they need it.

The elective modules cover a comprehensive range of topics pertinent to Protection, Privileges, Progression and Placement. Modules under Protection and Privileges will cover topics related to workplace representation in workplace or employment-related issues and understanding union membership benefits. Modules under Progression and Placement will examine the topics related to understanding career progression and advancement, in the context of the CTCs.

In order to attain Level 2 and Level 3 of the OTCi Certificated IR Series, leaders will need to complete6 elective modules for each level.

OTCi recommends the following:

Level 2 3 modules from Protection & Privilege+ 3 modules from Progression & Placement

= 6 modules

Level 33 modules from Protection & Privileges+ 3 modules from Progression & Placement

= 6 modules

To ensure rigor of learning, there will be a post-learning assessment at the end of each elective module.The following section (pages 13-29) contains the details of the elective modules offered.

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ELECTIVE MODULES UNDER ‘PROTECTION & PRIVILEGES’All modules are 1 day in duration, unless otherwise indicated.

1. Collective Bargaining and Industrial Action2. Company Restructuring, Transfers and Redundancy3. Developing a Workplace Risk Management Plan (bizSAFE Level 2 Certification) [2 days]4. Grievance Handling, Discipline and Dispute Management5. Handling Employment Disputes: IR or Legal Approach (0.5 day)6. Handling Performance Management Issues7. Handling Workplace Harassment – Legislations & Rights8. Organising, Membership Recruitment and Retention9. Principled and Evidence-Based Wage Negotiation10. Refresher on Labour Laws – Employment Terms & Conditions11. Refresher on Labour Laws – IR Processes & Dispute Settlement12. Singapore Labour Laws: Rationale & Principles (0.5 day)13. Termination and Dismissal14. Tripartism and IR Approaches in Singapore (0.5 day)15. Understanding and Applying the Employment Act16. Understanding and Applying WICA and WSHA17. Workplace Investigation and Board of Inquiry

The elective modules can also be taken as stand-alone short courses.Each elective module/short course is conducted in NTUC Centre, One Marina Boulevard, unless otherwise stated. All dates and fees are accurate at the time of printing.

For all elective modules/short courses, please contact otcinstitute@ntuc.org.sg for registration and enquiries (if any).

OTCi CERTIFICATEDINDUSTRIAL RELATIONSSERIES

ELECTIVEMODULES(PROTECTION & PRIVILEGES)

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1. COLLECTIVE BARGAINING AND INDUSTRIAL ACTIONCollective bargaining is the key mechanism our unions use in determining the working conditions and terms of employment for their members. The process also sets in place the rules and procedures in regulating the interactions between unions, employers and workers. This module addresses the knowledge and skills required for a successful collective bargaining process. It will also cover the legislation and application of industrial action.

This module will cover the following:• Practices, procedures and processes of collective bargaining• Key issues of union representation• Management prerogatives, rights and obligations• Processes of conciliation, arbitration and best practices of Industrial Relations• Laws on industrial action and its applications

Scheduled Dates: 8 February // 3 May // 5 JulyFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

2. COMPANY RESTRUCTURING, TRANSFERS & REDUNDANCYWhy do employers restructure their businesses? Some of the reasons may be to:• Survive or remain viable• Maintain competitiveness• Keep up with new technologies and enhance productivity• Streamline or expand their operations as a result of changing market or business trends• Align or meet with Government’s objectives

With restructuring comes changes – changes in (1) operation, (2) HR policies and (3) manpower needs. This module will address the knowledge required during such times of restructuring and transfers, in order for our leaders to be able to protect the interest of workers.

This module will cover the following:• The protection accorded to employees under the law• Good practices and procedures for retrenchment arising from mergers and the dispute settlement

machinery• The employer’s rights and employee’s protection and the impact and effects of restructuring• The law on industrial action and its applications

Scheduled Dates: 15 March // 14 June // 16 August Full Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

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3. DEVELOPING A WORKPLACE RISK MANAGEMENT PLAN (bizSAFE L2) [2 days]Jointly offered by NTUC WSH Secretariat and OTCi, with support from the Singapore Workplace Safety & Health Council, this programme serves as an important part of our plans to strengthen WSH capabilities and capacity in the Labour Movement, and to cascade national WSH efforts to every unionised company.

The goal is to have at least one leader in every union and branch trained to be a WSH champion through this module, so as to engage the management on coming up with holistic approaches to workplace safety and health, robust risk management initiatives and raising awareness amongst members.

Leaders will receive a bizSAFE Level 2 certification, upon completion of the module and passing the prescribed assessment.

This module will cover the following:• Identifications of WSH hazards associated with any work activity or trade through hazard

identification methodology for the workplace• Risk control measures methodology for the workplace to manage the identified risks to a level by

following the principles of hierarchy of control• Development of a workplace risk management plan to implement hazard identification, risk

assessment, and risk control measures • Communication and buy-in from all stakeholders, on the risk management plan

Scheduled Dates:

23-24 February

20-21 April

22-23 June

3-4 August

13-14 October

Duration: 2 days, 9 am to 5 pmFull Fees: $620.60 (incl. GST)Fees for union leaders: $69.00 per participant

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4. GRIEVANCE HANDLING, DISCIPLINE & DISPUTE MANAGEMENTGrievances are complaints, in the workplace, formally brought up by individual employees, through the official grievance procedure. Discipline refers to the formal actions taken by Management against an individual who fails to conform to the rules established by the Management within the organisation. Disputes refers to the issues relating to industrial matters (employment, terms of employment, conditions of labour etc). For the handling of these matters, a certain level of sensitivity and skillfulness is required, lest the issues escalate. Therefore, this module addresses the knowledge and skills required to handle grievances, discipline matters and manage disputes.

This module will cover the following:• Knowledge and understanding of the key principles of grievance handling and dispute resolution• The grievance handling procedures and dispute management process • The key concepts of discipline handling and to know what constitutes minor misconducts and

major misconducts • The acceptable punishments and dismissal process in Singapore

Scheduled Dates: 12 April // 12 July // 13 SeptemberFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

5. HANDLING EMPLOYMENT DISPUTES: IR OR LEGAL APPROACH? (0.5 day)The way an employment dispute is handled can have long-term repercussions on the relationship between workers and employers and the workforce’s morale. It will also set precedence on how similiar cases may be handled in the future. While legislations and company regulations may have stipulated how such cases can or should be handled, it is always good to give additional considerations to other factors. This module will provide an overview of the legislation coverage on handling employment disputes and give insights through case studies, on whether to take a legalistic or industrial relations-based approach in handling the dispute.

Learning will be achieved through examining past disputes and the most appropriate approach to adopt on the following topics:• Common employment issues• Dismissal / demotion• Cases of abuses• Discipline• Workplace harassment• Trade restraint policy

Scheduled Dates: 16 March // 8 June // 13 OctoberFull Fees: $256.80 (incl. GST)Fees for union leaders: $29.00 per participant

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6. HANDLING PERFORMANCE MANAGEMENT ISSUESUnion leaders may, from time to time, be required to counsel and support workers who are struggling with work performance issues. Very often, these issues eventually end up having a larger negative impact than it should. This module aims to help our leaders with identifying the causes related to performance issues and how to deal with them early and constructively.

This module will cover the following:• Principles and rationale of a total performance management system• Warning signs of poor performance and how to take pre-emptive action• Helping workers to commit to performance goals and measure their progress• Providing constructive feedback and coaching to workers

Scheduled Dates: 19 April // 20 SeptemberFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

7. HANDLING WORKPLACE HARASSMENT – LEGISLATIONS & RIGHTSWhen employees treat each other with respect and professionalism, a positive workplace culture will be created. However, when the workplace is disrupted by someone disrespecting their co-workers, anger and resentment can destroy morale. Workplace harassment can damage relationships and destroy lines of communication among employees. This module aims to equip our leaders with the ability to recognise workplace harassment and knowledge of how to confront harassment situations that might arise in the workplace.

This module will cover the following:• The need for protection against workplace harassment• The framework of the Protection from Harassment Act• Options, remedies and avenues if one is affected by workplace harassment, including getting a

Protection Order• Prevention of workplace harassment • Tripartite Advisory on Managing Workplace Harassment

Scheduled Dates: 17 May // 4 OctoberFull Fees: $513.60 (incl. GST)Fees for union leaders: $57.00 per participant

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8. ORGANISING, MEMBERSHIP RECRUITMENT & RETENTIONThe strength of a union comes in two forms: (1) Collectivism through membership and (2) Influence as a part of a Labour Movement. Both require strong membership numbers as it is a direct indication of a union’s level of representation and relevance. As such, the ability to organise and recruit & retain membership is key to the survival of any union.

This module will cover the following:• Legislations on organising, forming of unions and gaining recognition from employers• Membership benefits — Protection, Privileges, Progression and Placement• Development of suitable strategies for effective membership recruitment• The building and strengthening of relationships for membership retention

Scheduled Dates: 22 March // 23 June // 23 AugustFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

9. PRINCIPLED & EVIDENCE-BASED WAGE NEGOTIATIONNegotiation is a dialogue between two or more parties, intended to reach a mutually beneficial outcome over issues, where different viewpoints exist. This module addresses the knowledge and skills required for a successful wage negotiation. It will prepare the leaders to muster critical evidence and arguments and adopt a more rigorous and evidence-based approach to negotiating wages.

This module will cover the following:• Knowledge on financial indicators for wage negotiations and gather insights into business

operations and management’s way of thinking• Wage structure, principles and different levels• The factors affecting wages• The process of negotiation and strategies for effective wage negotiation with Management

Scheduled Dates: 19 May // 17 AugustFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

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10. REFRESHER ON LABOUR LAWS – EMPLOYMENT TERMS & CONDITIONSThis module will provide our leaders with a thorough refresher of the key labour legislations governing employment and keep them updated of the amendments made in the recent years.

This module will cover the following:• Employment Act• CPF Act• Retirement and Re-employment Act• WICA/WSHA

Scheduled Dates: 14 April // 16 June // 18 August // 20 OctoberFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

11. REFRESHER ON LABOUR LAWS – IR PROCESSES & DISPUTE SETTLEMENTThis module will provide our leaders with a comprehensive refresher and update of the key labour legislations governing union work.

This module will cover the following:• Trades Union Act• Industrial Relations Act• Trade Disputes Act

Scheduled Dates: 22 April // 24 June // 26 August // 27 OctoberFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

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12. SINGAPORE LABOUR LAWS: RATIONALE & PRINCIPLES (0.5 day)Have you ever wondered about the rationale and principles behind the key labour legislations in Singapore? How did the laws come about and what are the thoughts, deliberations, implications and considerations behind the creation and enactment of such laws over the years? This module aims to provide an overview of the background, rationale and considerations when labour legislations are developed in Singapore. It will cover the key labour legislations like the Employment Act (EA), Industrial Relations Act (IR Act), Trade Unions Act (TUA) and Trade Disputes Act (TDA).

This module will cover the following:• Background, rationale, implication and challenges of the various legislations • Role of each legislation and its main intent • Considerations of each legislation• The evolution of the various labour laws and updates on the latest amendments

Scheduled Dates: 2 March // 2 JuneFull Fees: $256.80 (incl. GST)Fees for union leaders: $29.00 per participant

13. TERMINATION & DISMISSALTermination of an employee’s services can be due to a variety of reasons, ranging from the business’ needs to an employee’s performance. Whatever the reason, being dismissed has a negative stigma and might affect future employment opportunities This module aims to equip leaders with the knowledge and skills required to represent members effectively in matters of termination and dismissal.

This module will cover the following:• The various ways an employment contract can be terminated and their respective legal implications• The different types of contracts and the breaches of contracts• Different forms of employee separation: resignation, redundancy, retirement, death or frustration of

contract• The different types of misconduct and the acceptable punishments and dismissal process in

Singapore

Scheduled Dates: 24 May // 6 July // 27 SeptemberFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

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14. TRIPARTISM & IR APPROACHES IN SINGAPORE (0.5 day)Tripartism is the key competitive advantage for Singapore since our independence in 1965. It has helped boost Singapore’s economic competitiveness, promoted harmonious labour-management relations and contributed to Singapore’s overall progress. This module will enable leaders to learn about the history, rationale, objectives and the working mechanisms of Singapore’s unique IR system and the key parties involved. It will also examine the challenges facing the future of Tripartism and tripartite cooperation in Singapore.

This module will cover the following:• Insight into how Singapore’s harmonious industrial relations (IR) was carefully crafted• An overview of the dynamism of Singapore’s IR mechanism that creates a climate of peace to

attract, sustain and grow investments• The establishment of the IR legislative framework, to achieve national objectives• How Tripartism facilitated Singapore’s fast recovery from past economic crises

Scheduled Dates: 10 March // 7 SeptemberFull Fees: $256.80 (incl. GST)Fees for union leaders: $29.00 per participant

15. UNDERSTANDING & APPLYING THE EMPLOYMENT ACTThe Employment Act is the key legislation covering employment. It governs the employer-employee relationship and forms the basis for employees’ working terms and conditions. It is, therefore, imperative that all union leaders are equipped with an in-depth knowledge and understanding of its key features and applications.

This module will cover the following:• Knowledge & interpretation of the contents of the Act, its coverage and the terms and conditions of

employment• Employers and employee’s rights and obligations under the Act • Key concepts of contract of service, termination, salary, benefits, hours of work and leave

entitlement• Ensuring fair compliance and consistency with all required regulatory requirements

Scheduled Dates: 22 February // 5 May // 13 July // 19 OctoberFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

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16. UNDERSTANDING & APPLYING WICA & WSHAWork Injury Compensation Act (WICA) makes it compulsory for companies to provide certain medical insurance coverage for its workers. The coverage of the Act is, however, dependent on the scenarios. The Workplace Safety and Health Act (WSHA) covers all workplaces and introduces new legislations, particularly on incident reporting and risk management. This module aims to provide an insight and guidelines on how to apply WICA in the event of a work injury and WSHA in the applications of the safety guidelines in the workplace.

This module will cover the following:• Knowledge & interpretation of the contents of both the Acts, its coverage and its implications• Employers and employee’s rights and obligations under WICA & WSHA• Payable compensations and claim procedures for WICA • Various regulations, offences and penalties for specific liabilities under WSHA

Scheduled Dates: 11 March // 9 June // 19 August // 15 NovemberFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

17. WORKPLACE INVESTIGATION & BOARD OF INQUIRYWhen allegations such as theft, violent behaviour, harassment and occupational health and safety complaints arise, the right precedent needs to be set, in the gathering of relevant information. The process should comply with legal responsibilities and adhere to best practices. The parties involved in the disciplinary inquiry process must have a good understanding of what the process entails and the technical preparation needed for conducting such a hearing. This module will focus on how to conduct an efficient and fair workplace investigation.

This module will cover the following:• Knowledge of the practices and procedures in handling workplace investigation and to conduct a

Board of Inquiry effectively • Legal importance and processes of conducting such due inquiry in accordance with the

Employment Act and the Industrial Relations Act• The preparation, investigation and identification of the appropriate charges for a disciplinary hearing• The steps in handling a successful investigation and methods of evidence gathering

Scheduled Dates: 21 June // 10 NovemberFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

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ELECTIVE MODULES UNDER ‘PROGRESSION & PLACEMENT’All modules are 1 day in duration, unless otherwise indicated.

1. Productivity in a Digitalised Workplace2. Innovating Union Business Model3. Job Redesign for Worker 4.04. John Kotter’s Create a Strong Buy-In5. John Kotter’s Leading Through Change 6. Negotiation & Conflict Management7. Operations-Technology Roadmapping8. Performance and Reward Management Systems for Fair Gains Sharing9. Skills Gap and Training Needs Analysis10. Supporting Individual Learning Through Coaching and Mentoring11. Understanding Job Analysis, Evaluation and Grading

The elective modules can also be taken as stand-alone short courses.Each elective module/short course is conducted in NTUC Centre, One Marina Boulevard, unless otherwise stated. All dates and fees are accurate at the time of printing.

For all elective modules/short courses, please contact us at otcinstitute@ntuc.org.sg for registration and enquiries (if any).

OTCi CERTIFICATEDINDUSTRIAL RELATIONSSERIES

ELECTIVEMODULES(PROGRESSION & PLACEMENT)

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1. PRODUCTIVITY IN A DIGITALISED WORKPLACECompanies often complained that they were unable to benefit fully from productivity improvements despite much efforts. This could be due to reasons such as weak employee support, uncoordinated efforts or adopting a piecemeal approach to improvement. Companies can achieve better results if they adopt an integrated approach to productivity improvement. This module aims to help learners understand and apply productivity improvement initiatives within their organisations that leads to better outcomes for companies and workers.

This module will cover the following:• How does productivity affect all of us• Overview of productivity techniques• Performance and management systems• Manpower planning and evaluation• Job redesign

Scheduled Dates: 3 March // 7 JulyFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

2. INNOVATING UNION BUSINESS MODELAt the 2019 National Delegates’ Conference, NTUC set a target of 1.5 million members by 2025-2030. This will enable the Labour Movement to be a representative voice of workers and a credible partner of the Government. To achieve the target, union delegates committed to three areas where the Labour Movement needs to innovate – (1) the union business model, (2) membership model and (3) training model. This module will focus on how to innovate the union business model, exploring digital possibilities, embracing experiments and trying out new ways of protecting all workers.

This module will cover the following:• Definition of the value that unions bring to workers• In-depth understanding of the concept, value and aspects of a great SWOT analysis• Application of the SWOT analysis• Re-definition of the union’s customers• Comprehensive examination on meeting customers’ needs• Reformulation of the union business model

All runs will be customised to the needs of the union. Please contact us at otcinstitute@ntuc.org.sg for registration and enquiries (if any).

Full Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

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4. John Kotter’s CREATE A STRONG BUY-INGetting support for ideas can be difficult in an organisation when natural obstacles exist in the structure or culture. A leader who wants to advance an initiative for the betterment of the union and its members knows that he must first lower people’s intentional or unintentional resistance to new concepts. Backing from others is essential. The method for gaining buy-in taught in this module is counterintuitive. You learn the advantages of walking into the fray, showing respect for all, and applying well prepared tactics to build the support — even advocacy — necessary to launch and deliver on your innovation.

This module will cover the following:• Leadership competencies in influence, communication, collaboration, strategic thinking and

decision making• Evaluation on how much buy-in has already been achieved, how much more is needed and from

whom for their initiatives• Creation of a step-by-step plan for advancing initiatives through building the necessary support• Application of tactics to increase buy-in and active support for their initiatives• The experience needed to apply this blueprint to advancing future ideas or initiatives• Tips, tools, and a plan to build success for their initiatives

Scheduled Dates: 26 January // 5 OctoberFull Fees: $802.50 (incl. GST)Fees for union leaders: $89.00 per participant

3. JOB REDESIGN FOR WORKER 4.0Job redesign is the review and reorganization of job responsibilities, to improve employee productivity and satisfaction. An effective job redesign effort can be simple and cost effective and can involve:

– Reviewing job tasks and responsibilities by tweaking work processes and adopting new tools, – Improving workplace ergonomics and – Increasing flexibility of work

This module aims to help learners understand and apply the job redesign process in their organisations.

This module will cover the following:• Job redesign: definition and concept• Understand how job redesign can increase productivity • Steps in a job redesign process• Understand how to perform a job task analysis• Know the various support schemes available for organisations and workers

Scheduled Dates: 4 February // 4 AugustFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

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6. NEGOTIATION & CONFLICT MANAGEMENTNegotiation is a dialogue between two or more parties, intended to reach a mutually beneficial outcome over issues, where differences exist. Similarly, conflict management is the process of limiting the negative aspects of the difference while increasing the positive aspects. This module aims to equip union leaders with the knowledge and skill of negotiation and conflict management, so as to facilitate and arrive at win-win situations.

This module will cover the following:• The principles and processes of negotiation • The different styles of negotiations and various negotiation strategies • Preparations for pre-, during and post-negotiations• Development and application of negotiation skills in securing win-win situations

Scheduled Dates: 15 April // 24 NovemberFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

5. John Kotter’s LEADING THROUGH CHANGEToday, we expect leaders at all levels to deliver results under conditions of increasing change and uncertainty. However, many feel unprepared and ill-equipped to lead change. In this program, our leaders will first learn the components of Dr. Kotter’s 8 Steps for Successful Change and 4 Critical Leadership Principles that must be in place to ensure successful change. Secondly, they will explore and practice how to get and keep people on board and supporting change: learn the definition of true urgency and how to build and maintain it in their own context.

This module will cover the following:• Core principles of effective change to own situation and identify ways to enhance its success• Recognition of the behaviours that occur when people are on board, bought in and actively

supporting a change• Effective engagement of others in change by addressing their diverse needs• Application of tactics to increase urgency and active support for a change• The 8 Steps for successful change and related core leadership principles• Tips, tools, and a plan to build success for change

Scheduled Dates: 10 March // 11 NovemberFull Fees: $802.50 (incl. GST)Fees for union leaders: $89.00 per participant

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7. OPERATIONS-TECHNOLOGY ROADMAPPING (OTR)Businesses today are transforming with technology adoption. However, technology is not always aligned to long term business strategies and manpower capabilities, leading to outcomes that are below expectations. Come and understand how to plan and develop a Operations-Technology Roadmap that will maximise the manpower in your company to ensure the optimal investment returns on adoption of new technologies.

This module will cover the following:• The impact of business transformation strategies on organisation manpower • Developing a technology transformation strategy with the customer, operations and business in

mind• Steps in a Business Process Roadmapping • Formulation of strategies for manpower planning to support business transformation strategy

Scheduled Dates: 2 February // 8 July // 2 SeptemberFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

8. PERFORMANCE AND REWARD MANAGEMENT SYSTEMS FOR FAIR GAINSHARINGBusinesses can only successfully go through technology transformation and reap productivity gains if workers’ skills are also upgraded correspondingly. As such, workers too deserve to get a fair share for their contributions. However, it can be challenging to define productivity markers and accord the proportion of gains for performance and rewards. This module aims to help learners understand how to design a performance and reward management system to ensure fair gains sharing between companies and workers.

This module will cover the following:• A total reward management system• Challenges in implementing a fair reward management system• Setting appropriate and measurable outcomes to justify rewards• Designing, implementing and evaluating a reward management system

Scheduled Dates: 25 March // 25 AugustFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

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9. SKILLS GAP AND TRAINING NEEDS ANALYSISAs technology transforms work, workers need to be re-skilled to be able to take up new job roles within the organisation. A properly executed training needs analysis and a resultant training plan is, therefore, needed to develop a competent workforce in the organisation. This module will help participants understand the different stages of a training needs analysis (TNA) as well as a skills gap analysis. They will learn what is involved in a TNA and be empowered to conduct a skills gap analysis in order to help companies enhance their manpower capabilities.

This module will cover the following:• The various components of TNA• Identification of the skills and competencies required in job roles• How to use the Skills Framework as a basis for skills gap analysis• Identification of the skills gaps and recommendations of appropriate learning and development

action plans to close gaps

Scheduled Dates: 18 February // 12 AugustFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

10. SUPPORTING INDIVIDUAL LEARNING THROUGH COACHING AND MENTORINGResearch informs us that formal learning events are only part of an effective learning and development strategy. Of equal importance are more informal learning opportunities, in the workplace, often supported through a coaching or mentoring relationship. This module enables leaders to develop the knowledge and skills required to be able to provide basic coaching and mentoring support themselves, as well as being able to support line managers in coaching and mentoring team members.

This module will cover the following:• The nature, purpose and practice of coaching and mentoring• Application of coaching and mentoring models and techniques to support individual learning• Recording coaching and mentoring activities

Scheduled Dates: 13 April // 21 SeptemberFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant

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11. UNDERSTANDING JOB ANALYSIS, EVALUATION & GRADING FOR WORKERS’ PROGRESSION

As jobs are being disrupted, new jobs are also being created. One area where unions can contribute is to be a part of this process of job redesign, to ensure better progression pathways for workers. This module aims to provide union leaders with the knowledge to analyse and develop job profiles, and how to integrate it with a grading system for performance management.

This module will cover the following:• Establishing a framework for job analysis to understand job roles and accountabilities• Developing job descriptions and job profiles• Linking job analysis to evaluation and grading structures• Achieving progression through meaningful grading structures

Scheduled Dates: 25 February // 15 JulyFull Fees: $406.60 (incl. GST)Fees for union leaders: $45.00 per participant