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Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 11/e (CJA)provides a current and thorough introduction to the concepts, processes, and methods ofmanaging and controlling operations in manufacturing or service settings. The text providescomprehensive coverage, from high-tech manufacturing to high touch services with a balancedtreatment. Chase, Jacobs, and Aquilano also thoroughly integrates and discusses current issuessuch as globalization; supply chain strategy, E-business, and ERP. The concepts are illustrated byusing abundant real world examples, articles, illustrations, problems and cases. Technology isintegral to the success of this course, as such, CJA also provide students and instructors with aninnovative array of leading edge technology learning and teaching tools.

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