IT VALUE ENGINEERING MINISTRY OF MARINE AFFAIRS AND FISHERIES REPUBLIC OF INDONESIA

IT VALUE ENGINEERING

MINISTRY OF MARINE AFFAIRS AND FISHERIES

REPUBLIC OF INDONESIA

Case Study:

Fishing Licensing Services

2012/2 013

Disusun untuk Ujian Akhir Semester (UAS)

Mata kuliah IT Value and Risk

Dosen: Dr. Ir. Ing. Suhardi

Oleh:

Dwiyanti Wulandari / NIM. 23514053

SEKOLAH TEKNIK ELEKTRO DAN INFORMATIKA

INSTITUT TEKNOLOGI BANDUNG

2014

1 Tugas Ujian Akhir Semester I – IT Value and Risk

IT VALUE ENGINEERING

MINISTRY OF MARINE AFFAIRS AND FISHERIES

REPUBLIC OF INDONESIA

Case Study:

Fishing Licensing Services

Dwiyanti Wulandari Magister Informatika Sekolah Teknik Elektro dan Informatika (STEI)

Institut Teknologi Bandung, Jl Wiyana Mukti No.1 Jatinangor, Sumedang, Jawa Barat, Indonesia.

[email protected]

ABSTRACT

Ministry of Marine Affairs and Fisheries has a strategic objective to

achieve the vision "Development of marine and fisheries are competitive and

sustainable for the public welfare". The strategic goal is a key performance

indicator (public value) achieved through the generated service. One service that

is produced is the tablet computers, mobile data entry system, and the mobile

application permissions to fishing licensing services. The program objectives are

Providing fast service, effective, and efficient. Analysis of the IT value model of

licensing services to fishing carried out with several stages, identify IT resources,

organizational capability, and organizational performances (public value) that

already exist. Further mapping of each component. Can be seen from the results of

mapping the IT resources needed to achieve the public value. IT resources are

proposed tablet computers, mobile data entry system, and the mobile application

permissions to fishing.

Key Words: Public Value, Organizational Capability, Organizational Core

Competence, IT Resources, IT Value, Fishing Licensing Services,

KKP


A. PREFACE

Implementation of marine and fisheries development is supported on the

basis of four pillars namely pro poor, pro job, pro growth, and pro environment

and pro business. Emphasis marine and fisheries development policy has been

more to the utilization of marine resources and fisheries to achieve economic

growth (prosperity); distribution of welfare (social justice); poverty alleviation;

protection of business and job creation for the fishermen, farmers, processors and

marketers of fish and other coastal communities, while maintaining the

preservation of aquatic ecosystem carrying capacity and stocks of biological

resources contained in it is balanced.

Based on the Regulation of the Minister of Marine Affair and Fisheries

Number PER.15/MEN/2010 about Work Organization and Administration

Ministry of Marine Affairs and Fisheries (KKP). Assignment KKP is to assist the

President in performing government's affairs in the field of marine and fisheries.

In performing these duties KKP held its function:

1. Formulation of national policy, policy implementation, and technical policy in

the field of maritime affairs and fisheries;

2. Implementation of government affairs in their respective sectors;

3. The management of state property responsibilty;

4. Supervision of the execution of their duties and;

5. Submission of the evaluation report, suggestion, and consideration in tasks and

functions to the President.

In support of the tasks and functions, KKP have a vision of "Development

of marine and fisheries competitive and sustainable for the welfare of the

community". To achieve its vision, the KKP has a mission:

1. Optimizing the utilization of marine resources and fisheries;

2. Increase the value and competitiveness of marine and fishery products;

3. Maintain the carrying capacity and the quality of the marine environment and

fishery resources.


Meanwhile, the goal of development in the field of marine and fisheries are:

1. The increased production and productivity of marine and fisheries.

Achievement of this goal is characterized by:

a. the increasing role of marine and fisheries sector to national economic

growth;

b. increasing the capacity of the production centers of marine and fisheries

that have leading commodity;

c. increased revenue.

2. The development of diversification and market share of marine and fishery

products. Achievement of this goal is characterized by:

a. increasing the availability of the results of marine and fisheries;

b. increase branding fishery products and market share in foreign markets;

c. increasing the quality and safety of fishery products according to standards.

3. The realization of the management of marine resources and fisheries in a

sustainable manner. Achievement of this goal is characterized by:

a. establishment of regional conservation management on an ongoing basis;

b. increasing the economic value of small islands;

c. increasing area of Indonesian waters are monitored by supervisory

personnel Ministry of Marine Affairs and Fisheries.

To carry out its mission, KKP create a strategic plan for the next several

years. In the strategic plan contained strategic objectives which are public value

from KKP. Of each public value indicators are the size and targets to be achieved.

The target is achieved through service provided KKP to the public.

Development of Information Technology (IT) has made major changes to

the organization's business processes. With IT, organizational business process

can be completed more quickly, effectively, and efficiently. KKP have made use

of IT within the business processes of the services it produces.

One of the services produced KKP is a program of development and

processing of fisheries. The purpose of this paper is an analysis of the model value

of IT and IT needs required by the service.


B. PUBLIC VALUE INDICATOR

Kelley et al. in Pang (2011) definition public value as the value generated

by the government through services, laws, regulations, and other activities. Of the

strategic plan KKP can identify some public value indicators, measurement, and

performance target (Table 1).

Table 1. Public Value Indicators, Measurement, and Performance Target Ministry

of Marine Affairs and Fisheries

No. Public Value Indicators Measurement Performance

Target

Stakeholder Perspective: more emphasis on what is expected by society

1 Improve social welfare of marine

and fisheries

The exchange rate fishermen 110

The exchange rate fish farmers 104

The average income of processors and

marketers (family/month)

Rp.1,8

million

The average income of farmers salt

(family/month)

Rp.1,8

million

Growth in Gross Domestic fisheries (%) 7

Customer Perspective: oriented on what we should be able to do for the community

2 The increasing availability of

marine and fishery products are

value-added

The number of capture fisheries production

(million tonnes)

5,86

Total aquaculture production (million tonnes) 11,63

The number of processed fishery products

(million tonnes)

5

The number of people of salt production

(million tonnes)

0,545

Value of marine fishery products non

consumption at wholesale level (Rp trillion)

1,5

3 Improving marine and fishery

product marketing at home and

abroad

Fishery product exports (US $ billion) 4,5

Fish consumption per capita (kg / capita /

year)

35,14

4 Increased management of marine

resources and sustainable

fisheries

The proportion of marine capture fisheries is

within the allowable catch (JTB)

<100%

The number of fish species which are

converted in a sustainable manner

12 type

The number of small islands including the

outer islands managed

60

Extensive water conservation areas are

managed in a sustainable manner

3,6 million

Ha

5 Increasing community

preparedness for business and

employment opportunities in the

field of marine fisheries

The number of new workers in the marine

fisheries sector (people)

208,002

Internal Process Perspective: is a series of activities or activities that should be undertaken by an

organization to meet the expectations of society

6 Availability of marine and

fisheries policies implementativ

The ratio of the number of studies that used

the material to the total assessment policies

generated

23%

Public perception of the marine fisheries

policy issued KKP (in likert scale 1-5)

3


7 The implementation of the

modernization of the system of

marine and fisheries production,

processing, and marketing of

marine and fishery products

optimal and quality

The number of certified seed units (units) 225

The number of fish breeding units are

certified and meet the standards (unit)

7

The ratio of the fishing vessel that meets the

standards seaworthy, worthy catch, and

worthy save

48,7%

The ratio of fishing ports that meet

operational standards

70

Utility Fish Processing Unit (%) 70

The number of cases of refusal of fishery

exports per partner country

<11

Percentage of people's salt production

Production Quality (KPI) compared to the

total production

30%:70%

The ratio of the number of participants who

are educated, trained, and disuluh competent

in the field of marine fisheries to total

participants

61,67%

Total research and development of innovative 87

8 The implementation of the

control, monitoring and

enforcement

Free water areas Illegal, Unregulated and

Unreported fishing and destructive activity of

Marine Resources and Fisheries

41

Obedience unit of fishing effort based on the

laws and regulations applicable

87,13%

The percentage of Indonesian fishermen who

advocated

100%

Learning and Growth Perspective: is that illustrates the ability to be possessed organization to make

improvements and changes by utilizing internal resources organization

9 Availability of human resources

KKP wich competent and

professional

Competency Gap Index Echelon II and III 60%

10 The availability of information

that is valid, reliable and easily

accessible

Service Level Agreement 70%

User perceptions of the ease of access

(likert scale 1-5)

4

11 Realization of Good Governance

and Clean Government

BPK opinion on the performance report KKP WTP

The level of quality of performance

accountability KKP

Value AKIP

A

Value integrity KKP 6,5

Value anti-corruption Initiative 7,5

Value Application of bureaucratic reform

KKP

75(equal

Level 4)

12 Governance budget optimally Percentage absorption DIPA >85%

Source: Performance Accountability Report (LAKIP) Minister of Marine Affair and Fisheries

Years 2013

C. SERVICE GENERATED

In order to achieve the performance targets, KKP produces a wide range of

services (Table 2). Each service supports the achievement of certain key

indicators. In Table 2 it can be seen that the product can be used to achieve several


key performance indicators. Each key performance indicators can also be

supported by some of the services.

Table 2. Services Produced and Key Performance Indicators Achieved in the

Ministry of Marine Affairs and Fisheries

No. Services Key Performance

Indicators Achieved

(Tabel 1)

1 Fishing Licensing Services 6, 7

2 Registration Service Handling Unit Processing

of non-consumption Fisheries Licensing

Services Fishing

1 s/d 5

3 Internet Service 9, 10, 12

4 Whisteblowing System Service 6, 7, 8, 11

5 30-60 GT Service 6, 7

6 Services Database 9, 10, 12 Source: www.kkp.go.id

Of some service KKP, in this paper chosen fishing licensing services to be

analyzed. This service is provided by the Directorate General of Capture

Fisheries, which is under the organizational structure KKP. Directorate General of

Capture Fisheries (Ditjen PT) is implementing elements in formulating and

implementing policies and technical standardization in the field of fisheries.

Ditjen PT is headed by a Director General. Ditjen PT organizational structure

consists of: Secretariat of the Directorate General, Directorate of Fish Resources,

Directorate of Fishing Vessels and Fishing Equipment, Fishing Ports Directorate,

Directorate of Fisheries Business Services, Business Development Directorate of

Fisheries, and supported by 22 (twenty two) Technical Implementation Unit

(UPT).


Figure 1. Organization Structure Ministry of Marine Affairs and Fisheries

Is one of the services that the Ministry of Marine Affairs and Fisheries to

society (individual / cooperative / national private company) who wish to apply

for licenses to fishing activities in Regional Fisheries Management of the

Republic of Indonesia and the high seas, which includes fishing permit, fishing

licenses, and fish transportation permits

1. Fishing permit (SIUP)

is a must have written permission to do the fishing business by using the means

of production are listed in the permit. Requirements permit the manufacture of

fishing effort:

a. The business plan includes an investment plan, boat plans, and operational

plans;

b. Copy of the Taxpayer Identification Number (NPWP) of the owner of the

ship or the company, with original shows;

c. Copy of Identity Card (KTP) of the owner or person in charge of the

company, with original shows;

d. The certificate of domicile businesses;


e. Copy of certificate of incorporation with the original show;

f. Copy of attestation of legal entities for fishing companies who use fishing

vessels and / or fish carrier vessel with a cumulative number of 300 (three

hundred) GT and above;

g. Letter of sufficient legal statement from the owner of the vessel or person

in charge of the company.

Figure 2. Flowchart Process Publishing License SIUP

2. Fishing licenses (SIPI)

are written permission must be owned any fishing vessel for fishing which is

an integral part of the Business License (SIUP). Requirements permit the

manufacture of fishing effort:

a. SIUP fotocopy;

b. Copy grosse deed by showing the original and a copy of the fishing vessel,

if grosse deed in bank guarantees, should attach a copy of the deed of

mortgages with original shows;

c. The technical specifications of fishing gear used;

d. Copy the image of the general arrangement;

e. Plan for the target species fishing;

f. Letter of sufficient legal statement from the owner of the vessel or person



Figure 3. Flowchart Process Publishing License SIPI

3. Fish Transportation Permits (SIKPI)

are written permission must be owned any fishing vessel for transporting fish

that are an integral part of the Business License SIUP. Requirements permit the

manufacture of fishing effort:

a. SIUP fotocopy;

b. Copy grosse deed by showing the original and a copy of the fishing vessel,

if grosse deed in bank guarantees, should attach a copy of the deed of

mortgages with original shows;

c. Copy the image of the general arrangement;

d. Letter of sufficient legal statement from the owner of the vessel or person


Figure 4. Flowchart Process Publishing License SIKPI


Pro

vid

ing

fa

st

serv

ice,

eff

ecti

ve,

an

d e

ffic

ien

t

After determining one of the services, the next step is to analyze the value

chain Porter. At this stage, identification of the processes that exist in the service.

These processes will ultimately be used to achieve the outputs public value of

services.

Value chain consists of two groups of activities, namely primary activity

dan supporting activity. The main activity consists of: inbound logistics,

operations, outbound logistics, sales and marketing, dan servicing. Meanwhile,

supporters of the activity consists of infrastructure, human resources management,

technology, dan procurement. Value chain competitiveness enhancement fishing

licensing services can be seen in Figure 5.

Figure 5. Porter's Value Chain Business Fishing Licensing Services

Processes in the main activity is the process through which to produce

output (public value) in the form of increased business fihing licensing services.

Processes in main activity providing fast service, effective, and efficient namely:

1. Process the activity inblound logistics, covering submit their requirement for

obtaining a license to fishing permit (SIUP), fishing licenses (SIPI), fish

transportation permits (SIKPI).

2. Process the activity of operations, in the form of a business plan and feasibility

assessment requirements that must be met, the physical examination of

documents.

Infrastructure: regulatory, financial management, organizational structure, etc.

Human resources management: employees in the Directorate General of Capture Fisheries, employee training

Technology: information technology resources owned

Procurement: procurement management, funding, etc.

Inbound Logistics:

Submit licensing requirements for businesses

Operations: - Feasibility

assessment and business plan requirements

- Physical examination of documents

Outbound Logistics:

- Officer publishes recommendations to the Ditjen PT

- Publish SIUP, SIPI, SIKPI

Sales and Marketing:

Dissemination dan promotion of business licensing

Servicing: - Checking

the position of the document via the website, sms

- Checking the authenticinty of a document


3. Process the outbound logistics activities, including issuing officer to Ditjen PT,

published License SIUP, SIPI, and SIKPI in less than 3 days.

4. The process of the sales and marketing activities, including the dissemination

and promotion of how licensing to fishing.

5. The process of servicing activities, the process after the form is submitted, such

as checking the position of the document via the website and sms, besides it

can also carry out checks the authenticity of the document

In support activities, processes it does not directly generate output (public

value), but as a supporter of the main activity. Processes in service support

activities to fishing licenses, namely:

1. Infrastructure, which includes rules on the data and information, financial

management, organizational structure, and others.

2. Human resources management, including management employees at the

Directorate General of Capture Fisheries.

3. Technology, covering information technology resources owned, such as a

server, software, computers, network systems, and others.

4. Procurement, including procurement management, financing, and others.

D. ORGANIZATIONAL CAPABILITY

To achieve public value as indicators of performance, organizations must

have the organizational capability. There are four kinds of organizational

capability in the organization, namely the operational capability, communication

capability, partnering capability, and innovative capability (Pang, 2011). Of the

value chain as shown in Figure 5 it can be seen that the public value of the fishing

license services is to provide service that is fast, effective, and efficient. To reach

the public value has been identified capability is required, as in Table 3.


Table 3. Organizational Capability Required by processes on Fishing Licenses

Services

No Proses Org. Capability Public Value

1 Submit requirements for

business licensing

Operational capability Done correctly, quickly,

effectively, and efficiently

(internal)

2 Assessing the feasibility of

the business plan and

requirements



(internal)

3 Physical examination of

documents



(internal)

4 Issued a letter of

recommendation to the

Ditjen PT, to the published

SIUP, SIPI, SIKPI

Operational capability Makes it easy for the public to

obtain information that is

submitted

Communication capability Makes it easy for the public to


submitted

Innovative capability Innovation in how easy online

license registration

5 Dissemination and

promotion of how

licensing to fishing

Communication capability Makes it easy for the public to


submitted

Innovative capability Innovation in the way of

socialization and promotion via the

website in order to get complete

information

6 Checking the position of

the document via the

website and sms, and

checks the authenticity of

documents

Operational capability Providing ease of checking the

documents submitted and owned

Communication capability Giving open information

7 Infrastructure: regulatory,

financial management,

organizational



(internal)

8 Human resources

management: management

of employees in the

Directorate General of

Capture Fisheries and

employee training

Operational capability Human resource management

should be done with an effective

and efficient system (internal)

9 Technology: information

technology resources

owned

Operational capability Information technology resources

to support another process to be

more effective and efficient

(internal)

10 Procurement: procurement

management, funding, etc.

Operational capability Provides convenience in the

procurement process

Communication capability Provide disclosure of information

to bidders procurement of goods

and services (external)

Partnering capability Provide an opportunity for

outsiders to follow procurement

auctions


From Table 3 it can be seen that each process in the value chain may

require some organizational capability, for example, the process must have

operational data dissemination, communication, and innovative capability. The

process of socialization through promotion programs and also require two

organizational capability, namely communication and innovative capability.

Likewise, the procurement process, which requires operational, communication,

and partnering capability. From Table 3 can also be inferred organizational

capability necessary to achieve the public value of the fishery business licensing

service is operational, communication, partnering, and innovative capability.

E. VALUE MODEL INFORMATION TECHNOLOGY

Based on the analysis in the previous section, this section will analyze the

IT value model for licensing services to fishing. IT value model in general can be

seen in Figure 6. In the figure it can be seen that the IT resources in an

organization can affect organizational performances public value in two ways,

directly and indirectly. In effect indirectly, IT resources will affect the

organizational capabilities in advance. Organizational capabilities will then affect

organizational performances public value.

Figure 6. Information Technology Value Model

Analysis of the IT value model of licensing services to fishing carried out

by several phases. The first thing to do identify IT resources, organizational

capability, and organizational performances public value that already exist.

Further mapping of each component. Can be seen from the results of mapping of

IT resources needed to achieve the public value. Mapping process, organizational

capability, public value, and IT resources can be seen in Table 4.

Organizational

capabilities Organizational

performances

IT resources


Table 4. Process, Organizational Capability, Public Value, and IT Resources

Fishing Licenses Services

No Proses Org.

Capability

Public Value IT resources

1 Submit

requirements for

business licensing

Operational

capability

Done correctly,

quickly, effectively,

and efficiently

(internal)

Existing:

Internal

Proposed:

Tablet computers and mobile data

entry applications

2 Assessing the

feasibility of the

business plan and

requirements

Operational

capability

Done correctly,


and efficiently

(internal)

Existing:

omputers, servers, network

devices, and data processing

systems (internal)

Proposed:

Komputer tablet dan aplikasi

entry data mobile

3 Physical

examination of

documents

Operational

capability

Done correctly,


and efficiently

(internal)

Existing:

Internal

Proposed: -

4 Issued a letter of

recommendation to

the Ditjen PT, to

the published

SIUP, SIPI, SIKPI

Operational

capability

Makes it easy for the

public to obtain

information that is

submitted

Existing:

Website www.kkp.go.id, www.integrasi.djpt.kkp.go.id,

Proposed:

Application mobile fishing

licensing services

Communicati

on capability


public to obtain

information that is

submitted

Existing:


Proposed:


licensing services

Innovative

capability

Innovation in how

easy online license

registration

Existing:


Proposed:


licensing services

5 Dissemination and

promotion of how

licensing to fishing

Communicati

on capability


public to obtain

information that is

submitted

Existing:


Proposed:


licensing services

Innovative

capability

Innovation in the

way of socialization

and promotion via

the website in order

to get complete

information

Existing:


Proposed:


licensing services

http://www.kkp.go.id/

http://www.bppsdmk.depkes.go.id/










6 Checking the

position of the

document via the

website and sms,

and checks the

authenticity of

documents

Operational

capability

Providing ease of

checking the

documents submitted

and owned

Existing:

Website

www.integrasi.djpt.kkp.go.id/web

perizinan

Proposed: -

Communicati

on capability

Giving open

information

Existing:

Website

www.integrasi.djpt.kkp.go.id/web

perizinan

Proposed: -

7 Infrastructure:

regulatory,

financial

management,

organizational

Operational

capability

Done correctly,


and efficiently

(internal)

Existing:

Internal

Proposed: -

8 Human resources

management:

management of

employees in the

Directorate

General of Capture

Fisheries and

employee training

Operational

capability

Human resource

management should

be done with an

effective and

efficient system

(internal benefits)

Existing:

Sistem Kepegawaian (Simpeg)

KKP

Proposed: -

9 Technology:

information

technology

resources owned

Operational

capability

Information

technology resources

to support another

process to be more

effective and

efficient (internal)

Existing:

Computer, server, network

devices, and IT devices

Proposed: -

10 Procurement:

procurement

management,

funding, etc.

Operational

capability

Provides

convenience in the

procurement process

Existing:

Website www.lpse.kkp.go.id

Proposed: -

Communicati

on capability

Provide disclosure of

information to

bidders procurement

of goods and

services (external)

Existing:

Website

www.lpse.kkp.go.id

Proposed: -

Partnering

capability

Provide an

opportunity for

outsiders to follow

procurement

auctions

Existing:

Website www.lpse.kkp.go.id

Proposed: -

From Table 4 it can be seen that there are some that are internal IT

resources, ie IT resources for data collection, data processing, data analysis,

infrastructure management, and technology management. Because of limited

access, IT resources in the process can not be specifically mentioned.

From the results of modeling the value of information technology, in this

paper proposed some IT resources, ie:

http://www.lpse.kkp.go.id/




1. Tablet computer and mobile data entry applications for online registration

fishing business licensing services. Tablet computers and mobile data entry

applications will support the operational capability, ie the data entry process to

be faster and more effective. Data are collected directly at the input to the

database via the mobile data entry applications, so it is not necessary to input

data processing center. In addition, the cost becomes more efficient because it

does not need to print the questionnaire and can be used for several years to

come.

2. The mobile application permissions to fishing for the public which would

apply for permission to fishing. People who will take care of business licenses

can find the data and business licensing registration information without

opening a portal website owned by KKP. The data and information presented

in the application are integrated. This is necessary because the dissemination of

data on the KKP spread to several portals website, examples www.kkp.go.id,

www.djpt.kkp.go.id, www.integrasi.kkp.go.id, and www.pipp.djkt.kkp.go.id.

This application will support the business license registration process fisheries.

In the process of dissemination of data, this application supports operational,

communication, and innovative capability. Operational capability will be

supported this application is to provide a quick and easy to register licenses to

fishing without having to visit various portals KKP website. Communication

capability which will be supported this application is to provide disclosure of

information to the user data from the KKP. Meanwhile, innovative capability

will be supported this application is to provide innovation in the way of

disseminating services business license registration fisheries.

In the process of socialization of society registration results, this application

supports communication and innovative capability. Communication capability

supported this application is to provide disclosure of information about the

results to any permit application process to the public. Meanwhile, this

application is an innovation in the socialization of the settlement permit, which

makes socialization check the licensing documents more attractive to the

public. Thus, this application supports innovative capability.


http://www.integrasi.kkp.go.id/

http://www.pipp.djkt.kkp.go.id/


F. CONCLUSION

CTF with the vision of "Development of marine and fisheries are

competitive and sustainable for the public welfare" has a mission and objectives

are applied in a strategic plan to achieve it. The strategic plan is designed to

achieve the strategic goals, which is a key performance indicator (public value) of

the KKP. To reach the public value, KKP produce a wide range of services

provided to the community. One of the services provided is the licensing services

to fishing.

Based on the model of the IT value, service to fishing licensing services

supported by some of the IT resources to achieve public value (Providing fast

service, effective, and efficient). IT resources that support the achievement of the

value of public services through several organizational capability, ie operational,

communication, innovative, and partnering capability. IT resources that have no

support of computers, servers, network equipment, data processing systems, web

servers and web applications it (website), and Employe System (SIMPEG) KKP.

Meanwhile, the proposed IT resources that can support these services are tablet

computers, mobile data entry system, and the mobile application permissions to

fishing.


REFERENCES

http://www.kkp.go.id accessed on 2014, December 13

http://www.djpt.kkp.go.id accessed on 2014, December 13

http://www.integrasi.djpt.kkp.go.id accessed on 2014, December 14

http://satulayanan.id/layanan/index/129/perizinan-usaha-perikanan-tangkap/kkp

accessed on 2014, December 14

Kementerian Kelautan dan Perikana RI. 2013. Laporan Akuntabilitas Kinerja

(LAKIP) Kementerian Kelautan dan Perikanan Tahun 2013.

Pang, Min-Seok. 2011. Information Technology and Value Creation in the Public

Sector Organizations. Doctor of Philosophy Dissertation, The University

of Michigan.

Porter, Michael E. 1985. Competitive Advantage: Creating and Sustaining

Superior Performance. Ch 1 pp 11 – 15.


http://www.djpt.kkp.go.id/

http://www.integrasi.djpt.kkp.go.id/

http://satulayanan.id/layanan/index/129/perizinan-usaha-perikanan-tangkap/kkp

IT VALUE ENGINEERING MINISTRY OF MARINE AFFAIRS AND FISHERIES REPUBLIC OF INDONESIA

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