Extend SAP C/4HANA products side-by-side with SAP Cloud ...

Extend SAP C/4HANA products side-by-side with SAP

Cloud Platform Extension Factory

December 1, 2019

2PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission

of SAP. Except for your obligation to protect confidential information, this presentation is not subject to your license

agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of

business outlined in this presentation or any related document, or to develop or release any functionality mentioned therein.

This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms

directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice.

The information in this presentation is not a commitment, promise or legal obligation to deliver any material, code or

functionality. This presentation is provided without a warranty of any kind, either express or implied, including but not limited

to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This presentation is for

informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions

in this presentation, except if such damages were caused by SAP’s intentional or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ

materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which

speak only as of their dates, and they should not be relied upon in making purchasing decisions.

Disclaimer


3x Increase in

customer lifetime-value,

600% ROI in 3 years

30% Increase in net sales

28% Decrease integration

and operations cost

Marketing

Cloud

Service

Cloud

Sales

Cloud

Commerce

Cloud

Customer Data

Cloud

SAP C/4HANADelivers great

Business Outcomes

Listen – Understand – Act

+

Intelligent End-to-End

Industry Processes

Experience

Management

Training and

Collaboration

Core Re-Use

Services

Open and Agile

Innovation Platform

80% Decrease in

extensibility efforts

Consistent data and

easy innovation through

open integration

125% Increase in course

completion rates, 30% of

admin work saved through

better collaboration

306% ROI.

<1 year payback

50% Increased

Digital Channel Revenue

5x Value per registered user

60% Increase in

Sales Productivity

20% Reduction

of average handling

time of service tickets


Central entry point through SAP C/4HANA

cockpit

Overview of your SAP C/4HANA portfolio via

Entitlement Service

Identity & Access Management

Powerful, cloud-native extensibility

framework with SAP Cloud Platform

Extension Factory

SAP C/4HANA Foundation today

Extensibility Options

In App Extensibility

SAP Application

Harmonized UX

AP

I

UI

In-A

pp

Ext

en

sio

ns

/ C

on

figu

rati

on

s

Side-By-Side Extensibility

Side-by-Side Extensions

(Cloud Native)SAP Application Business Events

REST API

AP

I

UI

AP

I

UI

Stable ContractIn-A

pp

Ext

en

sio

ns

/ C

on

figu

rati

on

s

Harmonized UX

Using SAP Cloud Platform Extension

Factory

SAP Cloud Platform Extension Factory

Side-by-Side Extensions

(Cloud Native)SAP Application Business Events

λ Function μ ServiceREST API

AP

I

UI

AP

I

UI

Stable ContractIn-A

pp

Ext

en

sio

ns

/ C

on

figu

rati

on

s

Harmonized UX

Extending SAP C/4HANA


SAP CLOUD PLATFORM EXTENSION FACTORY TODAYCOMPONENTS VIEW WITHIN SAP C/4HANA EXTENSIBILITY

SAP Commerce Cloud

SAP Marketing Cloud

Productive

Preview

SAP Sales Cloud (SAP Cloud for Customer)

Application Connectivity Integration

SAP Cloud Platform Extension Factory

Infrastructure of choice

▪ Google Cloud Platform

▪ Azure

K8S

GCP

Administration UI

▪ SAP C/4HANA Cockpit

Central Management Plane

Runtime

▪ Kubernetes, supported by

Secured & ManagedConnectivity

Event & API Mocks:

SAP Commerce CloudSAP Cloud for Customer

SAP Marketing Cloud

Azure

SAP Service Cloud(SAP Cloud for Customer &

SAP Field Service Management)

SAP Litmos

SAP Qualtrics

Find more details in the SAP Blog Post here

https://blogs.sap.com/2019/06/06/sap-c4hana-extensibility-101-sap-cloud-platform-extension-factory-kyma-price-and-support/


SAP Cloud Platform Extension Factory vision

Extension Factory

Infrastructure of choice

▪ Google Cloud Platform

▪ Amazon Web Services

▪ Microsoft Azure

▪ others

Multiple Administration UIs

▪ SAP Cloud Platform Cockpit

▪ SAP C/4HANA Cockpit

▪ SAP SuccessFactors Extension Center 1

▪ …

1 Planned innovation

Central Management Plane

▪ Secured App Connectivity

▪ Central Apps APIs & Events Registry

▪ Standardized Service Mgmt & Consumption

Secured & ManagedConnectivity

One Event Bus

▪ Based on SAP CP Enterprise Messaging

GCP Azure AWS

Runtime of choice

▪ Kyma runtime

▪ Serverless runtime

▪ Application Runtime

▪ ABAP

1 1

SAP SuccessFactors

SAP C/4HANA C/4

SAP Concur1

SAP Fieldglass1

SAP Enterprise Core Components ECC

1

SAP Ariba1

1

3rd Party Solutions

1

Other SAP Solutions

S/4SAP S/4HANA Cloud + On

Premise1

1


OpennessAgility Rapid Innovation Orchestration

De-couple extensions

from SAP applications

Central overview &

management of SAP

application extensions

Built-in open-source

technologies and

consumption of

3rd party services

Innovation use cases

can be build, tested &

deployed independently

WHY: SAP’s Extensibility Framework for the Intelligent Enterprise


WHY: SAP’s Extensibility Framework for the Intelligent Enterprise

Standardized access to SAP and

3rd party applications

Ease of discovery and

consumption of APIs & events

across all applications

One event bus for all cloud and on

premise solutions

Use Case

15CONFIDENTIAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Demo Flow

Customer Submits Product Review

Analyze the sentiment

Notify Customer Services

SAP Commerce

Cloud

SAP Cloud Platform

Extension FactorySAP Service Cloud


SAP Commerce Cloud - Product Review Analysis

SAP Commerce CloudExtension Factory (Kyma

Runtime)Text Analysis

Service

Events

OData APIs

λ Function

Read Product Review

API

Event

Product

Review

Created

SAP Service Cloud

OData APIs

Analysis Sentiment

Create Service Ticket


Step 1. Find a service that can analyzes customer sentiment

Extension Factory (Kyma

Runtime)

Text Analysis

Serviceλ Function

Analysis Sentiment

API

Event


Step 2. Integrate with SAP Commerce


Runtime)

Events

OData APIs

λ Function

Read Product Review

Product

Review

Created

Analysis Sentiment

API

Event

Text Analysis

Service

https://tinyurl.com/wpxzquj



Runtime)Text Analysis

Service

Events

OData APIs

λ Function

Read Product Review

API

Event

Product

Review

Created

SAP Service Cloud

OData APIs

Analysis Sentiment

Create Service Ticket

Step 3. Integrate Service Cloud

https://tinyurl.com/wpxzquj


More Use Cases


Microservices


Job Processing (scale out)

APIGatewaySAP Commerce Cloud

Integration

API 6. Save

Metadata

Infrastructure Cloud

(Azure, GCP)

Document

Storage

Media Uploader

Redis

Queue

Conversion

Service

Lambda

Function

5. Save Image


UI Applications/Extensions

Summary


Independence

Build, test, and deploy

independently of existing

release cycles

Flexibility

Choice of services,

technologies & programming

language

Benefits

Efficiency / Speed

Focus on development of

functionality


Project setup

▪ Clear project plan with defined goal

▪ Regular alignments

▪ Support by a EAC project coach

▪ Assignment of a “Development Angel” from the

Product Management

▪ No costs

▪ Only prerequisite: Feedback Agreement between

your company and SAP SE

Interested?

▪ Register at

https://influence.sap.com/sap/ino/#campaign/1975

Why join

▪ Be among the first ones to implement new

innovations

▪ Get unique support by the SAP Product Team

▪ Become a reference as Early Adopter

Project goals

▪ Jointly define a first side-by-side extensibility use

case

▪ Enable you and your implementation partner on

SAP Cloud Platform Extension Factory and Open

Source “Kyma”

▪ Set a target go-live date for a first side-by-side

extension / MVP

Join our Early Adopter Care Program for SAP C/4HANA Foundation

https://influence.sap.com/sap/ino/#campaign/1975


Community Blogs

Kyma Resources

▪ Kyma Open SAP Course

▪ Project Kyma Website

▪ Project Kyma Documentation

Related Blogs

▪ SAP C/4HANA Foundation

tagged Blogs

▪ SAP C/4HANA Cockpit tagged

Blogs

▪ Introducing SAP C/4HANA

Foundation

▪ SAP C/4HANA Extensibility 101:

SAP Cloud Platform Extension

Factory, Kyma, Price and

Support

▪ What is Kyma?

Videos, Use Cases & Demos

▪ SAP Customer Experience

Enablement Portal:

https://enable.cx.sap.com/

▪ SAP C/4HANA Foundation

Content

Learn More

Community Blogs

https://open.sap.com/courses/kyma1

https://kyma-project.io/

https://kyma-project.io/docs/

https://blogs.sap.com/tags/73555000100800002031/

https://blogs.sap.com/tag/sap-c4hana-cockpit/

https://blogs.sap.com/2019/05/06/introducing-sap-c4hana-foundation/

https://blogs.sap.com/2019/06/06/sap-c4hana-extensibility-101-sap-cloud-platform-extension-factory-kyma-price-and-support/

https://blogs.sap.com/2019/07/08/what-is-kyma/

https://enable.cx.sap.com/

https://enable.cx.sap.com/channel/SAP%2BC_4HANA%2BFoundation/102681741

Contact information:

Brendan Dobbs

Product Architect

[email protected]

+44 7741260999

Thank you.

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