Acknowledgment Statement Housekeeping
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Transcript of Acknowledgment Statement Housekeeping
7/17/2020
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Meals, Money & MoreCOUNTING REIMBURSABLE MEALS
TEXAS DEPARTMENT OF AGRICULTURECOMMISSIONER SID MILLER
This product was funded by USDA.This institution is an equal opportunity provider.
Food and Nutrition Division National School Lunch Program
Updated 04/2020www.SquareMeals.org
Acknowledgment Statement
You understand and acknowledge that
❑ the training you are about to receive does not cover the entire scope of the program and that
❑ you are responsible for knowing and understanding all handbooks, manuals, alerts, notices and guidance, as well as any other forms of communication that provide further guidance, clarification or instruction on operating the program.
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Housekeeping3
Where are the restrooms?Restrooms are located…
What if my phone rings?Please place cell phones on silent…
What if I have a question? Limit side conversations and write questions on…
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Course Objectives4
By the end of this course, participants will understand the basics of an accurate counting system and should be able to do the following: Identify the required elements of an effective meal
counting system. Describe acceptable and unacceptable meal counting
procedures. Recognize the requirements of a reimbursable meal at the
point of service. Identify internal control methods to support accurate
claims for reimbursement.
Who Should Attend this Class?5
Employees responsible for
counting reimbursable
meals at the POS
Food service site managers
Class Outline6
Introduction
Module 1: Acceptable Meal Count Systems
Module 2: Recognizing Reimbursable Meals
Module 3: Accuracy and Recordkeeping
Conclusion
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Module 1: Acceptable Meal Count Systems
Module 1 Objectives11
By the end of this module, participants will
be able identify the following:
Important features of an effective meal count
system.
Requirements of accurately counting meals at
the point of service.
Acceptable coding and counting practices.
Module 1: Acceptable Meal Count SystemsTopic 1: Essential Features
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Essential Features13
Manage the eligibility determination process.
Maintain accurate, current lists of enrolled
students to reflect current eligibility status.
Ensure that reimbursement claims are based on
meal counts taken daily at the point of service.
Essential Features14
Identify the number of free, reduced price and
paid meals served to eligible students without
overt identification.
Establish procedures which ensure the accuracy
of meal counts prior to the submission of the
monthly claim.
Do Not Claim15
Second Meals
Adult Meals
A la Carte
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Module 1: Acceptable Meal Count SystemsTopic 2: POS Requirements
Point of Service (POS)17
Point in the food service operation where a determination can accurately be made that a reimbursable free, reduced-price, or paid meal has been served to an eligible student.
Point of Service (POS) Responsibilities
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Staff at the POS is responsible for:
1. Determining if a reimbursable meal has been selected
by each student.
2. Using the CE’s coding and counting system to record the
meal served to the student.
3. Ensuring that only one reimbursable meal is served to
each student during each meal service.
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Benefit Issuance System19
Identify staff responsible for determining
free, reduced, and paid eligibility by
application and direct certification
Create rosters that reflect each student’s
current status
Implement selected medium
of exchange
TX-UNPS Attachment B20
Identifies information regarding the CE’s meal counting and claiming processes.
Attachment B: Meal Count/Collection Procedures21
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Attachment B: Meal Count/Collection Procedures
Medium of exchange method or payment method for free, reduced-price, or paid meals
Strategy used at the point-of-service to codea reimbursable meal and prevent overt identification
Method of counting and claimingreimbursable meals
Identify all meal count/collection procedures including ASCP, field trips, and any alternative meal service
Identify written policy for children charging meals
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Special Provision Sites23
Method to monitor serving lines to ensure meal pattern requirements are met
Method to ensure only one reimbursable meal per student is claimed
Master List or Roster24
CE Master List or Roster must include:
Student’s name
Eligibility status
Date of eligibility determination
Date and notation of any change of status, transfer, or dropped
Point of Service List or Roster for Counting Meals
Student’s name
Eligibility status
Type of meal service
Date of meal service
Totals for the day/month by category
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Medium of Exchange25
• What the student provides at the point of service to receive a meal
• Must provide confidentiality• Method must be described in the
CE’s Attachment B• All students must be provided the
selected medium of exchange
Coding Standards26
Protect students’ privacy
Prevent overt identification
Link meal to student served
Common Coding Methods27
Cashier List/Verbal Identifier
Coded Identification Cards
Pin Number
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Prohibited Coding Practices28
Color coding Single symbol coding Assigning students to eating lines, times, or
arrangements based on eligibility Limiting a student’s meal based on
eligibility status Solely on visual identification or knowledge
of students’ eligibility categories
Unacceptable Counting Methods29
Method Definition Explanation?
Attendance CountsUsing the number of students in attendance as a
meal count.
This does not provide a number of reimbursable
meals actually served to students.
Classroom CountsCount based on the number of students in a
class that indicate an intention to eat a meal
prior to the meal being served.
This method does not accurately count
reimbursable meals actually served to students.
Tray or Entrée
Counts
Counting the number of trays or entrees used
during the meal service to obtain the meal
count.
This does not provide an accurate count of
reimbursable meals — only of trays and entrees.
A La CarteCounting food items not served as part of the
reimbursable meal as reimbursable.
A la carte items cannot be claimed for
reimbursement.
Cash TotalsUsing cash totals to determine the number of
meals served.
The conversion of cash to meals does not provide
an accurate count of reimbursable meals served.
Category/Cash
Back OutCalculating the meal count by subtracting the
number of meals from another category.
CEs must count the number of meals served in
each eligibility category.
Counting Off SiteCounting the number of meals delivered to a
school.
The number of meals delivered is not necessarily
the number of meals that were actually served.
Ineligible
Students/PeopleIneligible adults or children served and claimed
for reimbursement.
CEs must certify eligibility before claiming for
reimbursement.
Prepaid/Charged
MealsWhen students either prepay or charge their
meals.
Meals must be counted on the day that the
student is served the meal, not on the day that the
prepaid meal was purchased or the charged
meal was repaid.
SecondsRefers to second meals served to students that
are claimed for reimbursement.
CEs can only claim one reimbursable breakfast,
lunch and snack per student per day per the
student’s approved eligibility.Pg. 14
Afterschool Programs – CE Counting System
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CE’s Counting System:
Must accurately count one snack/dinner per student served
Must match the student to the snack/dinner served
May be same as NSLP
May be computerized or manual
Must be able to separately count snacks and meals for each CNP
they operate
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• Definition will be shown• Participants will identify the
key term for each definition
ACTIVITY – Key Terms Review
Key Terms 32
A ______________ is a list of students that may be served meals. It must contain their names, eligibility status and the date and
notation of any changes in eligibility status.
Master List/Roster
Key Terms 33
What is federal cash assistance, paid or payable to participating CEs for meals
that meet meal pattern requirements and are served to eligible students?
Reimbursement
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Key Terms
The way or method children pay for
meals during meal service is called
what? It is used to also ensure that
there is no overt identification of a
child’s eligibility status.
Medium of Exchange
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Key Terms
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Where can a staff member
determine if a reimbursable meal
has been served to an eligible
child?
Point of Service
Key Terms
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Any action that may result in a student being recognized as eligible for free or reduced-price meals is known as what?
Overt Identification
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Key Terms
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What kind of meal contains all of the necessary menu or food items to meet the obligatory meal pattern food items
in the required serving sizes for the student’s age/grade group?
Reimbursable Meal
Key Terms
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All students should have __________to meals, regardless of, and without
identifying their free or reduced price status.
Equal Access
Module 2: Recognizing Reimbursable Meals
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Module 2 Objectives40
By the end of this module, participants will
be able to do the following:
Recognize a reimbursable meal at the point of
service.
Identify additional requirements to consider
when counting meals in special situations.
Module 2: Recognizing Reimbursable MealsTopic 1: Meal Pattern Requirements
Food Based Menu Planning
A reimbursable meal must:
Be available to all students
Meet nutrition standards
Meet meal pattern requirements for the specific grade/age group
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Grade/Age Groups43
K-5th
•Ages 5-10
6th-8th
•Ages 11-13
9th-12th
•Ages 14-18
Meal Components44
Milk (M)
Fruits (F)
Vegetables(V)
Grains
(G)
Meat/Meat Alternate
(M/MA)
Breakfast Meal Components45
Milk (M)
Fruits (F)and
VegetablesGrains (G)
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Serving Breakfast K-1246
9-12
6-8K-5
Offer versus Serve (OVS) 47
Decrease food and packaging waste
Give students greater flexibility with
choices
Conserve resources – food, money and
energy
OVS dos not affect the meal’s unit price.
Offer versus Serve - Lunch48
Schools must offer all FIVE components at lunch.
Students must select ½ cup fruit or vegetable and two full components of the Meat/Meat Alternate, Grains, Milk.
Required for high schools (9-12) for lunch (NSLP)
Optional for all other grade levels for lunch (NSLP)
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Combination Foods49
Chef SaladPepperoni Pizza
Breakfast Sandwich
Activity: OVS at Lunch
Lunch Grades 9-1251
Today’s Menu
Baked Chicken (2 oz. eq. M/MA)Whole Grain Roll (2 oz. eq. G)
OrSpaghetti with Meat Sauce (2 oz. M/MA, 2 oz. eq. G)Broccoli (1/2 Cup)Baby Carrots (1/2 Cup)Pineapple Chunks (1/2 Cup)Apple Slices (1/2 Cup)
Choice of Milk (1 Cup):Fat Free Chocolate or Strawberry1% White
Is the student selected meal reimbursable?
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Lunch Grades 9-1252
Is the student selected meal reimbursable?
YES
Three components were selected and the meal contained at least ½ cup fruits/vegetables.
Lunch Grades 9-1253
Today’s Menu
Baked Chicken (2 oz. eq. M/MA)Whole Grain Roll (2 oz. eq. G)
OrSpaghetti with Meat Sauce (2 oz. eq. M/MA, 2 oz. eq. G)Broccoli (1/2 Cup)Baby Carrots (1/2 Cup)Pineapple Chunks (1/2 Cup)Apple Slices (1/2 Cup)
Choice of Milk (1 Cup):Fat Free Chocolate or Strawberry1% White
Is the student selected meal reimbursable?
Lunch Grades 9-1254
NO
This meal contains three components however the student did not select at least ½ cup fruits or vegetables.
Is the student selected meal reimbursable?
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Lunch Grades 9-1255
Today’s Menu
Baked Chicken (2 oz. eq. M/MA)Whole Grain Roll (2 oz. eq. G)
OrSpaghetti with Meat Sauce (2 oz. eq. M/MA, 2 oz. eq. G)Broccoli (1/2 Cup)Baby Carrots (1/2 Cup)Pineapple Chunks (1/2 Cup)Apple Slices (1/2 Cup)
Choice of Milk (1 Cup):Fat Free Chocolate or Strawberry1% White
Is the student selected meal reimbursable?
Lunch Grades 9-1256
YESThey selected 3
components that included at least 1/2 cup fruits, 1 cup vegetables, and milk.
Because the student selected the full amount of vegetables offered (1 cup)
the 2 full components selected are milk and
vegetables then 1/2 cup fruits counts as the third
component.
Is the student selected meal reimbursable?
Lunch Grades K-5/6-857
Today’s MenuChef Salad with Chicken Strips (1/2 cup V, 1 oz. eq. M/MA)Breadstick (1 oz. eq. G)
Or Cheeseburger on Bun (1.5 oz. eq. M/MA, 1.5 oz. eq. G)Baked Beans (1/2 Cup)Carrot & Celery Sticks (1/2 Cup)Peaches (1/2 Cup)
Choice of Milk (1 Cup):Fat Free Chocolate1% White
Is the student selected meal reimbursable?
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Lunch Grades K-5/6-858
YES
The selected salad provides 1/2 cup Vegetables and the full meat/meat alternate component. A full component of milk was also selected
Is the student selected meal reimbursable?
Lunch Grades K-5/6-859
Today’s MenuChef Salad with Chicken Strips (1/2 cup V, 1 oz. eq. M/MA)Breadstick (1 oz. eq. G)
Or Cheeseburger on Bun (1.5 oz. eq. M/MA, 1.5 oz. eq. G)Baked Beans (1/2 Cup)Carrot & Celery Sticks (1/2 Cup)Peaches (1/2 Cup)
Choice of Milk (1 Cup):Fat Free Chocolate1% White
Is the student selected meal reimbursable?
Lunch Grades K-5/6-860
YESThe student selected 3 components that included at least 1/2 cup fruits or vegetables.
Is the student selected meal reimbursable?
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Lunch Grades K-5/6-861
Today’s MenuChef Salad with Chicken Strips (1/2 cup V, 1 oz. eq. M/MA)Breadstick (1 oz. eq. G)
Or Cheeseburger on Bun (1.5 oz. eq. M/MA, 1.5 oz. eq. G)Baked Beans (1/2 Cup)Carrot & Celery Sticks (1/2 Cup)Peaches (1/2 Cup)
Choice of Milk (1 Cup):Fat Free Chocolate1% White
Is the student selected meal reimbursable?
Lunch Grades K-5/6-862
NO
The meal contains three components, however the student did not select at least ½ cup fruits/vegetables.
Is the student selected meal reimbursable?
Optional at all grade levels
Offer versus Serve at Breakfast63
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Offer versus Serve at Breakfast64
Student must be offered at least 4 food items
Student must be offered 1 cup fruit, vegetable or combination daily
Student must choose 3 food items including ½ cup fruit, vegetable or combination
Milk
1 cup
Fruit/Vegetable
½ cup
Grains
Minimum 1 oz. eq.
Specific food items offered for a breakfast meal that contain one or more of the three food components.
Minimum required amount to count as items on the tray:
1 cup of milk
½ cup fruit, vegetable or combination
1 oz. eq. grains
Food Item
Reimbursable OVS Breakfast
Whole grain waffle with fruit (1 oz. eq. grain + ½ cup fruit )=2 food itemsOR 2 slices of whole wheat toast (2 oz. eq. grains)=2 food items
Orange slices (1 cup fruit)=1 food item
Variety of milk (1 cup)=1 food item
1. Waffle w/fruitMilk
2. Waffle w/fruitOrange slices
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Menu - Combination food w/ two components
Examples of reimbursable student selections
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Reimbursable OVS Breakfasts
Whole grain waffle with fruit (1 oz. eq. grain + ½ cup fruit )=2 food itemsOR 2 slices of whole wheat toast (2 oz. eq. grains)=2 food items
Orange slices (1 cup fruit)=1 food item
Variety of milk (1 cup)=1 food item
1. Two slices toastOrange slices
2. One slice toastOrange slices
Milk
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Menu - Combination food w/ two components
Examples of reimbursable student selections
Activity: OVS at Breakfast
• One menu item can count for multiple food items• Look for ½ cup fruit, vegetable or combination• Look for at least 2 additional items in the minimum amount required
Breakfast K-1269
Today’s MenuCereal (1 oz. eq. G)Toast (1.oz eq. G)
Or Breakfast Sandwich w/Sausage & Cheese (1.5 oz. eq. M/MA, 1 oz. eq. G)Orange or Apple Juice (1/2 Cup)Banana (1/2 Cup)
Choice of Milk (1 Cup):Fat Free Chocolate 1% White
Is the student selected meal reimbursable?
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Breakfast K-1270
NO
The meal contains three items, however the student did not select at least ½ cup fruits.
Is the student selected meal reimbursable?
Breakfast K-1271
Today’s MenuCereal (1 oz. eq. G)Toast (1 oz. eq. G)
Or Breakfast Sandwich w/Sausage & Cheese (1.5 oz. eq. M/MA, 1 oz. eq. G)Orange or Apple Juice (1/2 Cup)Banana (1/2 Cup)
Choice of Milk (1 Cup):Fat Free Chocolate 1% White
Is the student selected meal reimbursable?
Breakfast K-1272
YES
The student selected ½ cup fruit along with an additional 2 items (M/MA and G).
Is the student selected meal reimbursable?
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Breakfast K-1273
Is the student selected meal reimbursable?Today’s MenuWhole Grain Bagel (2 oz. eq. G)
Or Pancake on a Stick (1 oz. eq. M/MA, 2 oz. eq. G)
OrYogurt Parfait with Granola (1 oz. eq. M/MA, 1 oz. eq. G)
Orange Juice (1/2 Cup F)Banana (1/2 Cup F)
Choice of Milk (1 Cup):Fat Free Chocolate or Strawberry1% White
Breakfast K-1274
Is the student selected meal reimbursable?YES
The student selected ½ cup fruit along with an additional 2 items (M/MA and G).
Breakfast K-1275
Is the student selected meal reimbursable?Today’s MenuWhole Grain Bagel (2 oz. eq. G)
Or Pancake on a Stick (1 oz. eq. M/MA, 2 oz. eq. G)
OrYogurt Parfait with Granola (1 oz. eq. M/MA, 1 oz. eq. G)
Orange Juice (1/2 Cup F)Banana (1/2 Cup F)
Choice of Milk (1 Cup):Fat Free Chocolate or Strawberry1% White
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Breakfast K-1276
Is the student selected meal reimbursable?YES
The student selected 1/2 cup fruit along with two additional items (F, M).
Breakfast K-1277
Is the student selected meal reimbursable?Today’s MenuWhole Grain Bagel (2 oz. eq. G)
Or Pancake on a Stick (1 oz. eq. M/MA, 2 oz. eq. G)
OrYogurt Parfait with Granola (1 oz. eq. M/MA, 1 oz. eq. G)
Orange Juice (1/2 Cup F)Banana (1/2 Cup F)
Choice of Milk (1 Cup):Fat Free Chocolate or Strawberry1% White
Breakfast K-1278
Is the student selected meal reimbursable?NO
The meal contains 3 components, however the student did not select a least 1/2 cup fruit.
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OVS is not allowed for pre-K students
Flavored milk is not allowed for pre-K students
Grain based desserts are not allowed for pre-K students
Pre-K students must take all required components
Components are the same for NSLP lunch and breakfast meal pattern
Pre-Kindergarten Meals
Comingled Considerations80
1. Can the pre-K class or group of pre-
kindergarten students be reasonably
distinguished in the service line?
2. Is there reasonably sufficient time to serve the
pre-kindergarten students the pre-k meal
pattern before older students are served?
ASCP Meal Pattern-Offer Two*81
Fruit/Vegetable
Grains/Bread
Meat/Meat Alternate
Milk*no OVS at ASCP
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Module 2: Recognizing Reimbursable MealsTopic 2: Other Considerations
Special Situations83
Medical Disabilities
Special Dietary Needs
The CE must provide reasonable accommodations for
reimbursable meals at no additional charge, when:
1. A student’s disability restricts his/her diet and
2. The disability is supported by a medical statement
signed by a medical authority that is licensed by the State
to write medical prescriptions.
Potable Water84
Must be available at no charge at lunch and during breakfast service in the cafeteria.
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OVS Signage
Must contain the USDA statement on or near the beginning of the service line.
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OVS Signage86
Unique Situations for Claiming Reimbursable Meals
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Special Situation Guidance
In-School Suspension
(ISS)
• Students must have equal access to all lines and meal types if served in the cafeteria during regular meal service.
• Students may be limited to only one reimbursable line or meal type if allowed access to the cafeteria, either before or after regular serving times.
• Students must be able to receive and consume their meals prior to, or after, regular meal periods.
• Students must be allowed to choose their milk from a variety of allowable milks.
Meals Prepared for
Field Trips
• Reimbursable meals consumed on school-sponsored, supervised field trips may be
claimed for reimbursement since the meals are prepared by the SNP department
and served and consumed as part of a school-related function.
• A list, roster, or other method of claiming the meals must be used to record the
meals students were served.
• The CE must have a procedure to ensure that only reimbursable meals served to
students are claimed.
• The list should be provided to the site manager to enter into the POS system when
the staff returns to the site.
Pg. 28
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Unique Situations for Claiming Reimbursable Meals
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Special Situation Guidance
Students in Special
Off-Campus
Programs
• A student who is enrolled at a home campus and attends class at an off-campus location during meal times may participate in the home campus meal service on days when the special program is not in session.
• In these cases, the home campus may claim meals for reimbursement.
Visiting SNP
Participants
• In some situations a student’s attendance in such a school may be short-term (a few days) or long-term (entire school year).
• Adjustments and notations should be entered on the Accuclaim records to justify the claim when applicable and to document current numbers of approved students.
• Reimbursable meals served to eligible students may be claimed by the host CE or
the sending CE, but must not be claimed by both CEs.
Visiting Special
Provision Student
(CEP/P2)
• The CE MUST serve a reimbursable meal at no charge. • There are various scenarios for claiming visiting students, depending on if they
come from within the same CE, whether their home site participates in a special provision, or if the student visits from outside of the CE.
• Please see ARM Section 20 for additional details.
Module 3: Accuracy and Recordkeeping
Module 3 Objectives90
By the end of this module, participants will be able to do the following:
Identify internal controls for ensuring accuracy of meal counts prior to submission of the claim for reimbursement.
Understand the steps in conducting daily edit checks.
Identify recordkeeping requirements.
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Module 3: Accuracy and RecordkeepingTopic 1: Internal Controls
Internal Controls92
Onsite Reviews
Daily Accuclaim Edit Check
Onsite Reviews-Prior to Feb 1st93
Each CE with more than one feeding site must
perform an annual onsite monitoring review of
the meal counting and recording procedures for
the following programs:
NSLP (lunch) – all operating sites within the CE
SBP (breakfast) – 50% of the operating sites
(every site is reviewed every other year)
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ASCP Reviews94
All CEs operating Afterschool Care Programs
(ASCP):
Twice during the school year
First review must be within 4 weeks of start date
Daily Record/Accuclaim Form95
Ensure the CE has an accurate counting and
claiming system in place
Identify potential claiming inaccuracies
Daily Record/Accuclaim Form
Daily Record/Accuclaim Form96
Students Served
AdultsServed
ADP
Attendance Factor
Highest Approved F/R
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Lunch Edit Check Results97
Possible Issue Action Resolution
The daily number of free and reduced-priced meals claimed exceeds the number of students approved for free and reduced priced meals.
The CE needs to review the attendance records and procedures used to code eligibility to reach a correct count.
The number of meals claimed by eligibility category exceeds the number of students in attendance by category.
The CE needs to recheck the attendance numbers and document the reason why its meal counts are correct.
The numbers of meals served is the same at lunch and breakfast or is the same for multiple days for lunch or breakfast.
The CE needs to recheck the attendance numbers and coding procedures to determine if the correct numbers have been reported.
The percentage of free and reduced-priced meals claimed exceeds the estimated percentage in attendance.
The CE needs to recheck the attendance records to determine the maximum number of students by category who were present at school on the day of error.
Pg. 32
Each table group will be provided a copy of the completed Daily Record/Accuclaim Form from Sunnydale Elementary for the month of November.• Review and identify any potential
problems.• Discuss solutions that may help resolve
the potential problems identified.
ACTIVITY – Daily Record/Accuclaim Form Results
Sunnydale Elementary November Daily Record/Accuclaim Form
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Activity Results100
Date Potential Problem Solution
1st
Attendance Factor is 95%;
Participation of both free and reduced is over 95%
12th-14thThe number of meals served for both free and reduced priced meals is the same for multiple
days in a row
19th Unusual participation of paid adults
25th Participation of free is over 100%
Always check count and verify number by checking attendance/absentee records if percentage of participation is equal to or above the attendance factor.
Double check POS counts to ensure the numbers have been reported correctly.
Document that it was the community Thanksgiving dinner.
Review attendance records. Never claim more than 100%. Numbers may be due to visiting students within the district for a special event.
Daily Record/Accuclaim Form/Afterschool101
Students Served
StudentsServed
ADP
Attendance Factor
Program Participation
Discuss how your CE is implementing the use of the Afterschool Programs Accuclaim Form.
ACTIVITY – Daily Record/Accuclaim Form Afterschool Programs
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Module 3: Accuracy and RecordkeepingTopic 2: Required Documentation
Records Retention
Master lists or rosters
Daily records
Counting procedures
Onsite monitoring forms
Daily and monthly accuclaim edit check forms
Records demonstrating accuracy of system
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Records to Maintain
Records Retention Periods
Private schools
Nonprofit organizations
Residential Child Care Institutions
Public schools
Charter schools
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Three Years Five Years
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Time for…..
Post-Assessment
Acknowledgment Statement
You understand and acknowledge that
the training you have completed does not cover the entire scope of the program and that
you are responsible for knowing and understanding all handbooks, manuals, alerts, notices and guidance, as well as any other forms of communication that provide further guidance, clarification or instruction on operating the program.
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In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies,offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color,national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, AmericanSign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or havespeech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be madeavailable in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at:http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all ofthe information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter toUSDA by:
(1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW Washington, D.C. 20250-9410;
(2) fax: (202) 690-7442; or
(3) email: [email protected].
This institution is an equal opportunity provider.
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