WHO ARE OUR CUSTOMERS?

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WHO ARE OUR CUSTOMERS?. Buat sebuah gambar yang mengilustrasikan Mahasisa Anda. SOFT SKILL. ?. - PowerPoint PPT Presentation

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Buat sebuah gambar yang mengilustrasikanMahasisa Anda

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Ketrampilan seseorang dalam berhubungan dengan orang lain

(INTERPERSONAL SKILLS) dan ketrampilan dalam mengatur dirinya sendiri

(INTRA-PERSONAL SKILLS) yang mampu

mengembangkan unjuk kerja secara maksimal.

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BedaBeda HARD SKILL HARD SKILL

dan dan

SOFT SKILLSOFT SKILL

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Yaitu penguasaan ilmu pengetahuan, teknologi dan

ketrampilan teknis yang berhubungan dengan bidang

ilmunya.Insinyur mesin seharusnya menguasai ilmu dan teknik

permesinan,Dokter harus mumpuni bidang ilmu kedokteran

Pemain sepak bola mempunyai ketrampilan teknik menggiring bola Setiap profesi dituntut mempunyai

hardskill yang khusus, tetapi softskills bisa merupakan kemampuan yang harus

dimiliki di setiap profesi

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Seperti daftar kemampuan soft skills berikut:

• Kejujuran• Tanggung jawab• Berlaku adil• Kemampuan bekerja sama• Kemampuan beradaptasi• Kemampuan berkomunikasi• Toleran• Hormat terhadap sesama• Kemampuan mengambil keputusan• Kemampuan memecahkan masalah, dsb

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ketrampilan ketrampilan seseorang dalam seseorang dalam berhubungan berhubungan dengan orang lain dengan orang lain (INTER-(INTER-PERSONAL SKILL)PERSONAL SKILL)

ketrampilan ketrampilan dalam mengatur dalam mengatur dirinya sendiri dirinya sendiri

(INTRA-PERSONAL (INTRA-PERSONAL

SKILL)SKILL)yang mampu yang mampu mengembangkmengembangkan unjuk kerja an unjuk kerja

secara secara maksimalmaksimal.

dandan

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Pemain SepakBolaPemain SepakBola

Hard skills (Kemampuan Teknis)

Berlari

Menendang

Berebut bola

Contoh

Soft skillsSoft skills Kemampuan

bekerjasama

Mengambil inisiatif

Keberanian mengambil keputusan

Gigih

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CONTOHCONTOH

INTER-PERSONAL SKILLINTER-PERSONAL SKILL

Motivation skillsMotivation skillsLeadership skillsLeadership skillsNegotiation skillsNegotiation skillsPresentation skillsPresentation skills

Communication skillCommunication skillRelationship buildingRelationship buildingPublic speaking skillsPublic speaking skillsSelf-marketing skillsSelf-marketing skills

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INTRA-PERSONAL SKILLINTRA-PERSONAL SKILL

Time managementStress managementChange managementTransforming beliefs

Transforming characterCreative thinking processesGoal setting and life purpose

Accelerated learning technicques

CONTOHCONTOH

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SOFT SKILLSOFT SKILLHARD SKILLHARD SKILL

Learning to know

Learning to be

Learning to doLearning to

live together

KEMAMPUAN

PSIKOMOTOR

KEMAMPUAN KOGNITIF

KEMAMPUAN AFEKTIF

((Sebuah usaha mencari kesepadanan arti)((Sebuah usaha mencari kesepadanan arti)

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SARJANA

• Intrapersonal

• Interpersonal

• Ekstrapersonal

• Intrapersonal

• Interpersonal

• Ekstrapersonal

• Knowledge (ilmu pengetahuan)

• Skill/ ketrampilan (teknologi)

• Knowledge (ilmu pengetahuan)

• Skill/ ketrampilan (teknologi)

KOMPETENKOMPETEN

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DESKRIPSI PERSYARATAN KERJADESKRIPSI PERSYARATAN KERJA

11PENGUASAAN PENGETAHUAN & PENGUASAAN PENGETAHUAN &

KETRAMPILAN :KETRAMPILAN :

Analisis dan sintesis. Menguasai IT/computting.Managed ambiguity.Communication. 2 nd language.

22 ATTITUDE :ATTITUDE :

Kepemimpinan. Teamworking.Can work crossculturally.

33 PENGENALAN SIFAT PEKERJAAN TERKAIT :PENGENALAN SIFAT PEKERJAAN TERKAIT :

Terlatih dalam etika kerja Memahami makna globalisasi Fleksibel terhadap pilihan pekerjaan.

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Mitshubishi Research Institute, 2002.

Endro.its.08

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23 Atribut 23 Atribut soft skillssoft skills yang dominan yang dominan dibutuhkan di lapangan kerjadibutuhkan di lapangan kerja

1. Inisiatif

2. Etika/ integritas

3. Berfikir kritis

4. Kemauan belajar

5. Komitmen

6. Motivasi

7. Bersemangat

8. Dapat diandalkan

9. Komunikasi lisan

10.Kreatif.

11. Kemampuan analitis

12. Dapat mengatasi stress

13. Menejemen diri

14. Menyelesaikan persoalan

15. Dapat meringkas

16. Berkooperasi

17. Fleksibel

18. Kerja dalam tim

19. Mandiri

20. Mendengarkan

21. Tangguh

22. Berargumen logis

23. Menejemen waktu.

Hasil survey di Amerika, Canada,

dan Inggris.

Sumber : (center for enterpreuneurship education and development, Halifax, nova scotia, 2004).

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INISIATIF??

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Test 1 :Test 1 : Logical & Analytical ThinkingLogical & Analytical Thinking

Test 2 :Test 2 : Characters & Working AttitudeCharacters & Working Attitude

Test 3 :Test 3 : Technical, Fit-in, HealthTechnical, Fit-in, Health

Attendance & admin testAttendance & admin test

Selection Process (ASTRA case)Selection Process (ASTRA case) ((sumber sumber : Bowo Widodo) : Bowo Widodo)

N candidatesN candidates

80%80%

57%57%

15%15%

3 – 5 %3 – 5 %

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Thomas J.Neff & James M. Citrin

RECENT LESSON

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A truly groundbreaking facts based on thorough A truly groundbreaking facts based on thorough research and survey by the Gallup Organizationresearch and survey by the Gallup Organization

•200 Fortune 1000 CEOs

•170 presidents or CEOs of companies in the Inc.500 (a ranking of the 500 fastest-growing privately held companies in America)

• 88 leaders of not-for-profit organizations with greater than 100 employees

•117 deans or presidents of major universities.

To nominate 50 most successful To nominate 50 most successful business leaders in America. business leaders in America.

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Lessons from the TOPLessons from the TOP

•Jack Welch (General Electric)Jack Welch (General Electric)

• Bill Gates (Microsoft)Bill Gates (Microsoft)

• Andy Grove (Intel)Andy Grove (Intel)

• Lou Gerstner (IBM)Lou Gerstner (IBM)

• Michael Dell (Dell Computer)Michael Dell (Dell Computer)

• Mike Armstrong (AT&T)Mike Armstrong (AT&T)

• John Chambers (Cisco System)John Chambers (Cisco System)

• Fred Smith (Federal Express)Fred Smith (Federal Express)

• Steve Case (America Online)Steve Case (America Online)

• Elizabeth Cole (American Red Elizabeth Cole (American Red Cross)Cross)

• Bob Eaton (DaimlerChrysler)Bob Eaton (DaimlerChrysler)

• Michael Eisner (Walt Disney)Michael Eisner (Walt Disney)

• Ray Gilmartin (Merck)Ray Gilmartin (Merck)

• Hank Greenberg (AIG)Hank Greenberg (AIG)

• Sandy Weill (Citigroup)Sandy Weill (Citigroup)

• Alex Trotman (Ford Motor Alex Trotman (Ford Motor Company)Company)

• Bill Steere (Pfizer)Bill Steere (Pfizer)

• Howard Schultz (Starbucks)Howard Schultz (Starbucks)

• Ralph Larsen (johnson&Johnson)Ralph Larsen (johnson&Johnson)

• Walter Shipley (Chase Manhattan)Walter Shipley (Chase Manhattan)

• and many othersand many others

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Passion Passion emotion Intelligenceemotion IntelligenceIntelligence and clarity of thinkingIntelligence and clarity of thinking intellectual int.intellectual int.

Great communication skillsGreat communication skillsinterpesonal skillsinterpesonal skillsHigh energy levelHigh energy level physical intl.physical intl.

Egos in check (humble)Egos in check (humble)Inner peace Inner peace spiritual intelligencespiritual intelligence

Innovative & Creative Innovative & Creative creative Thinkingcreative ThinkingStrong family livesStrong family livesPositive attitudePositive attitude

Focus on “doing the right things rightFocus on “doing the right things right”

Ten Common Traits of Ten Common Traits of the Best Business Leadersthe Best Business Leaders

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live with integrity, live with integrity, develop a winning strategy,develop a winning strategy, build a great management build a great management

team,team, inspire employees,inspire employees,

create a flexible organization,create a flexible organization, and and

implement relevant systemsimplement relevant systems

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Kaitan macam ketrampilan dan tingkat Kaitan macam ketrampilan dan tingkat kepemimpinan terhadap kesuksesankepemimpinan terhadap kesuksesan

Jumlah keterampilanbanyak

Tin

gka

t k

epem

imp

inan

tin

gg

i

Technical skill

Human skill

Conceptual skill

Problem - solving skill

Functional skill

memotivasi

Visi, Visi, misimisi

memberdayakan

(T

UK

AN

G)

(CE

O)

(TUKANG) (CEO)

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KOGNITIF KOGNITIF

PSIKOMOTOR PSIKOMOTOR AFEKTIF AFEKTIF

SPIRITUAL SPIRITUAL

PROFIL LULUSANPROFIL LULUSAN (LEVEL OF COMPETENCE) (LEVEL OF COMPETENCE) KBKKBKPROFIL LULUSANPROFIL LULUSAN (LEVEL OF COMPETENCE) (LEVEL OF COMPETENCE) KBKKBK

Suatu Suatu bidang bidang kemampuakemampuann

HARD SKILLHARD SKILL endro.its

SOFT SKILLSOFT SKILL

HASIL KESEPAKATAN PROGRAM STUDI SEJENISHASIL KESEPAKATAN PROGRAM STUDI SEJENISDITETAPKAN OLEH PROGRAM STUDI SENDIRIDITETAPKAN OLEH PROGRAM STUDI SENDIRI

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New EntrepreneurialNew EntrepreneurialEducationEducation

ProcessProcess

StudentStudent

Who & HowWho & How

FacilitatorFacilitator

GeneratorsGenerators

Learning toolsLearning tools

FlexibleFlexible

DoingDoing

Focus

Expectations

Leadership

Students

Mistakes

Classes

Emphasis

Ownership

Old IndustrialOld IndustrialEducationEducation

ContentContent

TeacherTeacher

WhatWhat

ExpertExpert

PassivePassive

FearedFeared

ProgrammedProgrammed

TheoryTheory

How Education is Changed

How Education is ChangedINDICATORINDICATOR

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