Turn Over Karyawan (Kajian Literatur)

33

Transcript of Turn Over Karyawan (Kajian Literatur)

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 1/33

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 2/33

l

]SVK B_CV EDV\DQDK‘EDJLDK HL]CVD]SV‐

LHND@ DENYDKS VLMHB

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 3/33

ll

]SVK B_CV EDV\DQDK

‘EDJLDK HL]CVD]SV‐

Ycvldh Wdwcv @dkdjc`ck

Wckshly:Lhnd` Denydks Vlmhb

¬WN@bc`ck} Wsfhlid}lbkWsfhli Ncdh}n @bc`ck} - Lkmbkcyld Jh+ @sh|bvcjb }ckadn kb+ ?< Ysvdfd|d

C`dlh: lhnd`Rle`G|dnbb+ib`

Swhbdm Wcv}d`d ’ Jdksdvl 6746Wckd}d Hc}de ’ LDV Mcydlk Yd`wsh ’ LDV 

Mlhdvdka `ckas}lw d}ds `c`wcvfdk|de ycfdaldk d}ds ychsvsnlyl fses lkl }dkwd lzlk }cv}shly mdvl Wckshly+

WN @bc`ck} Wsfhlid}lbky .Vcm: Wsfhli Ncdh}n @bc`ck}

Wsfhlid}lbky, `cvswdedk ycfsdn qdmdn fdal yc`sd wlnde

d}ds wc`cvnd}l `dydhdn ecycnd}dk `dy|dvded} |dka

}cv`dklocy}b mdhd` ycfsdn }shlydk d}ds fses+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 4/33

lll

Wckadk}dv

 Dhnd`mshlhhdn( denlvk|d fses ]SVKB_CV EDV\DQDK ‘EDJLDK

HL]CVD]SV‐ |dka `cvswdedk swhbdm ecmsd „Ycvldh Wdwcv

@dkdjc`ck“ mdwd} mlychcydledk+

Wckshlydk fses lkl mldqdhl bhcn ycfsdn wc`lelvdk fdnqd }svkbcv

wdmd edv|dqdk d}ds y}do mdhd` bvadklydyl `ckjdml edjldk |dka

`ckdvle+

  Dwd wck|cfdfk|d2 Mdk fdadl`dkd l}s }cvjdml2 Yc`sdk|d

mljchdyedk fcvmdydvedk edjldk }cbvl+

Ydhd` Ycnd}$

Ysvdfd|d( Jdksdvl 6746 

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 5/33

lv

‘]svk Bcv‐ 

Wvbwbvyl js`hdn dkaab}d bvadklydyl |dka ycidvd ysedvchd

.bhsk}dv|, mdk }lmde .kbk shsk}dv|, `cklkaadhedk bvadklydyl

mdhd` esvsk qde}s }cv}ck}s+ S`s`k|d mlk|d}dedk mdhd` yd}s

}dnsk( }svkbcv }lmde fbhcn hcfln mdvl 47 # wcv}dnsk+

]sjsdk fses lkl mlfsd} dmdhdn sk}se `c`fcvledk wckjchdydk

`ckackdl}svkbcv 

wdmd edv|dqdk mdk ode}bv-ode}bvwck|cfdfk|d mdhd` flmdka `dkdjc`ck ys`fcvmd|d `dksyld+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 6/33

v

Mdo}dv Lyl

Wckadk}dv lll

Ec|qbvm l 

Mdo}dv Lyl  

Fdaldk L Wckmdnshsdk 4

Fdaldk LL Edjldk Hl}cvd}sv 9

Fdaldk LLL Ndylh mdk Wc`fdndydk 64

Fdaldk L_ Ecyl`wshdk Edjldk 6?

Vcocvckyl 61

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 7/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

4

FDALDK L

WCKMDNSHSDK

Ys`fcv md|d `dksyld mlwdkmdka ycfdadl dyyc} wcvsydnddk |dka wck}lka(

edvckd `dksyld `cvswdedk ys`fcv md|d |dka mlkd`ly mdk ychdhs mlfs}snedk mdhd`

wvbycy wvbmseyl fdvdka `dswsk jdyd+ @cksvs} Idyilb .4<>1, fdnqd `dksyld dmdhdn

ys`fcv md|d |dka ydkad} wck}lka mdhd` flmdka flmdka lkmsy}vl mdk bvadklydyl( bhcn

edvckd l}s wckachbhddk ys`fcv md|d `ckidesw wck|cmlddk }ckdad ecvjd |dka

fcv`s}s( ̀ c`wcv}dndkedk esdhl}dy mdk `ckackmdhledk fld|d ec}ckdadecvjddk+

]cvjdmlk|d }svkbcv  `cvswdedk ysd}s ndh |dka }lmde mlecnckmdel bhcn

wcvsydnddk+ ]svkbcv  edv|dqdk `c`dka `cvswdedk `dydhdn ehdyle |dka ysmdn

mlndmdwl wdvd wckasydnd ycjde cvd vcbhsyl lkmsy}vl+ Ebkmlyl hlkaeskadk ecvjd |dka

fsvse( swdn |dka }cvhdhs vckmdn( jd` ecvjd `chcqd}l fd}dy ycv}d }ldmdk|d jd`lkdk

ybyldh `cvswdedk wck|cfdf s}d`d }l`fshk|d }svkbcv  wdmd qde}s l}s .@iElkkbk(

4<1<,+

Mcqdyd lkl `dydhdn }svkbcv  ydkad} mlwcvnd}ledk bhcn wdvd wdedv cebkb`l

mdk ybyldh( edvckd ml}lkjds mdvl fcvfdadl ylyl wcvsydnddk dedk `ckadhd`l ecvsaldk

.Idqyc| mdk Qcmhc|( 4<>1,+ ]cvhcfln jled }svkbcv }cvycfs} }cvjdml mdhd` `dkdjc`ck

hlkl `ckckadn( ecvsaldk |dka ml}dkaaska bhcn wcvsydnddk dedk yc`delk

`c`fckaede .Ndv}d}l( 4<<6,+

Ycwcv}l |dka }cvjdml ml yce}bv wcvfdkedk Lkmbkcyld( ensysyk|d sk}se }ckdad

mckadk ecdnhldk ensysy+ Ndylh ysvcl |dka mlhdesedk ycjde wcv}ckadndk }dnsk 677?-

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 8/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

6

6771 bhcn @dkdalka Ibkysh}dk} W]+ Qd}ybk Q|d}} Lkmbkcyld `ckskjseedk }svkbcv  

sk}se wbylyl-wbylyl wck}lka .hcch `dkdjcvldh mdk ml d}dyk|d, ml lkmsy}vl wcvfdkedk

dk}dvd ?(9#-1(3#+ Ycmdkaedk }svkbcv  edv|dqdk ml lkmsy}vl wdmd s`s`k|d ndk|d

fcvelydv 7(4-7(1=#+

]svkbcv  |dka }cvjdml `cvsaledk wcvsydnddk fdle mdvl ycal fld|d( ys`fcv

md|d( `dswsk `b}ldyl edv|dqdk+ ]svkbcv  |dka }cvjdml fcvdv}l wcvsydnddk

ecnlhdkadk ycjs`hdn }ckdad ecvjd+ Ecnlhdkadk lkl ndvsy mladk}l mckadk edv|dqdk

fdvs+

Wcvsydnddk ndvsy `ckachsdvedk fld|d `shdl mdvl wcvcevs}dk nlkaad

`ckmdwd}edk }ckdad ecvjd yldw wdedl+ Echsdvk|d edv|dqdk fcvdv}l dmd wbylyl }cv}ck}s

 |dka hbqbka mdk ndvsy ycacvd mllyl+ Ychd`d `dyd hbqbka `ded }ckdad ecvjd |dka dmd

edmdka }lmde ycysdl mckadk }sady |dka dmd ycnlkaad `ckjdml }cvfckaedhdl+ Edv|dqdk

  |dka }cv}lkaadh dedk }cvwckadvsn `b}ldyl mdk yc`dkad} ecvjdk|d+ Edv|dqdk |dka

ycfchs`k|d }lmde fcvsydnd `ckidvl wcecvjddk fdvs dedk `shdl `ckidvl hbqbkadk

ecvjd( |dka ec`smldk dedk `chdesedk }svkbcv + Ndh lkl jchdy `c`fdqd ecvsaldk

edvckd l}s wcvhs mlsydndedk wc`cidndkk|d+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 9/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

9

FDALDK LL

EDJLDK HL]CVD]SV 

6+4 Wck}lkak|d Edv|dqdk

Edv|dqdk `cvswdedk dyyc} wcvsydnddk mdk wchdes s}d`d wvbmseyl ycv}d

wc`dydvdk ndylh+ ]lmde `skaelk y}vd}cal flykly dedk }cvidwdl dwdflhd }lmde dmd

wchdesk|d edvckd l}s edv|dqdk ychdhs `ckjdml wsyd} wcvnd}ldk fcvfdadl wlnde+

Ys`fcv md|d `dksyld mdhd` ndh lkl dmdhdn edv|dqdk `cvswdedk skysv lkcy}dyl

coce}lo wcvsydnddk+

Kd`sk wlnde `dkdjc`ck ycvlka `cklhdl fdnqd edv|dqdk |dka mlaskdedk

ycfdadl dyc} wvbmseyl mdwd} mlwlkmdn fdnedk mlnlhdkaedk fcal}s ydjd mc`l }sk}s}dk

flykly mdhd` fck}se wcvd`wlkadk js`hdn edv|dqdk+ Ndh lkl ydkad} mlwckadvsnl bhcn

esvdkak|d qdqdydk wdvd `dkdjc`ck mdhd` `c`dnd`l dmdk|d dyyc} lk}dkalfhc |dekl

wckac}dnsdk+ Ydhdn yd}s eskil ecfcvndylhdk ysd}s vs`dn ydel} dmdhdn fcvadk}ska

wdmd ys`fcv md|d `dksyld |dka ycidvd hdkayska d}ds }lmde hdkayska `c`fcvl

ebk}vlfsyl wdmd vs`dn ydel} .@dkaeswvdqlvd( 6771,+

@cksvs} @dkaeswvdqlvd .6771, edv|dqdk `c`lhlel ecfs}sndk `d}cvl mdk

kbk `d}cvl sk}se mlndvadl mdk mldesl bhcn bvadklydylk|d+ Fck}se ecfs}sndk dedk

wckandvaddk l}s mdwd} fcvswd klhdl jdyd |dka mlechsdvedk sk}se bvadklydyl |dekl

fcvswd eb`wckydyl mdk edvlv |dka ml}cvl`dk|d+ Kd`sk jckly ecfs}sndk ycwcv}l lkl

mldkaadw }lmde isesw+ Ychdlk l}s }ldw edv|dqdk lkalk mlndvadl ycfdadl dkakab}d

yly}c` ybyldh mdhd` bvadklydyl+ Dv}lk|d `cvced lkalk mlwcvnd}ledk mdk mlmckadv

}ck}dka wckmdwd} mdk adadydkk|d( mdk fcal}s jsad `ckackdl ecnlmswdk wvlfdml mdk

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 10/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

=

echsdvadk|d+ Fdnedk }lmde jdvdka edv|dqdk lkalk mlfcvledk ysdydkd }dk}dkadk mdhd`

wcecvjddkk|d+

6+6 Wckacv}ldk }svkbcv  

  Jdieboye| mdk Wc}cv .4<>9, `c`fcvl fd}dydk }svkbcv ycfdadl wcvwlkmdndk

edv|dqdk mdvl wcecvjddkk|d |dka ycedvdka+ Idyilb .4<>1, `ckmcolklyledk }svkbcv  

ycfdadl fcvnck}lk|d nsfskadk ecvjd ycidvd wcv`dkck dk}dvd wcvsydnddk mckadk

edv|dqdkk|d+ @dlcv .4<14, `ck|cfs}edk }svkbcv  ycfdadl wcvwlydndk dk}dvd

wcvsydnddk mdk wcecvjd( ycmdkaedk Yib}} .4<11, `ckmcolklyledk acjdhd }svkbcv  

ycfdadl wcvwlkmdndk }ckdad ecvjd mdvl mdk ec ycfsdn wcvsydnddk+

Fcdin .4<>7, `ckaaskdedk ed}d }cv`lkd}lbk( }svkbcv  mljchdyedk ycfdadl

fcvwlydn d}ds fcvnck}lk|d edv|dqdk mdvl wcvsydnddk |dka `ckaswdnk|d mckadk

fcvfdadl dhdydk+ @bfhc| .4<>?, ycbvdka wdedv mdhd` `dydhdn wcvadk}ldk edv|dqdk

`c`fcvledk fd}dydk }svkbcv  ycfdadl fcvnck}lk|d lkmllms mdvl dkaab}d ysd}s

bvadklydyl mckadk mlycv}dl wc`fcvldk l`fdhdk ecsdkadk bhcn bvadklydyl |dka

fcvydkaes}dk+

]svkbcv dmdhdn echsdv `dysek|d }ckdad ecvjd mdhd` ysd}s wcvsydnddk mdhd`

esvsk qde}s }cv}ck}s .Ohlwwb( 4<<=,+ Flhd mdhd` ysd}s vs`dn ydel} }lkaed} echsdv

`dysek|d edv|dqdk kdle mdvl ycfchs`k|d( ndh lkl `cvswdedk lkmledyl }svskk|d

`b}ldyl( yc`dkad} mdk adlvdn ecvjd+ Ychdlk l}s dedk `cksvskedk wvbmse}lol}dy jsad

mdwd} `ck|cfdfedk echdkayskadk jdhdkk|d ysd}s vs`dn ydel} ycv}d fcydvk|d fld|d

  |dka }chdn mlechsdvedk wdmd ydd} wvbycy wckcvl`ddk edv|dqdk( wchd}lndk( yd`wdl

wdmd wckc`wd}dkk|d+ .Avd|(@+D5Wnlhlwy(_+H5Kbv`dkm( I(4<<?, 

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 11/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

3

@cksvs} Yswvl|dk}b .6779, |dka ml`deysm }svkbcv  dmdhdn wvbwbvyl js`hdn

dkaab}d bvadklydyl |dka ycidvd ysedvchd .bhsk}dv|, mdk }lmde .kbk shsk}dv|, 

`cklkaadhedk bvadklydyl mdhd` esvsk qde}s }cv}ck}s+ S`s`k|d mlk|d}dedk mdhd`

yd}s }dnsk( }svkbcv }lmde fbhcn hcfln mdvl 47 # wcv}dnsk+

Mdvl fcfcvdwd mcolklyl `ckackdl }svkbcv  `ded wckshly `ckadmbwyl mcolklyl

mdvl @bfhc| .4<>?, |dka `c`fcvledk fd}dydk fdnqd }svkbcv  dmdhdn fcvnck}lk|d

lkmllms mdvl dkaab}d ysd}s bvadklydyl mckadk mlycv}dl wc`fcvldk l`fdhdk ecsdkadk

bhcn bvadklydyl |dka fcvydkaes}dk+

6+9 Ode}bv |dka `c`wckadvsnl }svkbcv  

Ode}bv |dka `c`wckadvsnl }cvjdmlk|d }svkbcv  isesw eb`whce mdk ydhlka

fcvedl} yd}s yd`d hdlk+ Mldk}dvd ode}bv-ode}bv }cvycfs} |dka dedk mlfdndy dk}dvd hdlk

dmdhdn syld( hd`d ecvjd( }lkaed} wckmlmledk ( ecled}dk }cvndmdw bvadklydyl( ecwsdydk

ecvjd mdk fsmd|d wcvsydnddk+

d+  Syld

@dlcv .4<14, `ckac`sededk wcecvjd `smd `c`wsk|dl }lkaed} }svkbcv  

 |dka hcfln }lkaal mdvlwdmd wcecvjd-wcecvjd |dka hcfln }sd+ Wckchl}ldk-wckchl}ldk

}cvmdnshs `ckskjseedk dmdk|d nsfskadk |dka ylakloledk dk}dvd syld mdk

lk}ckyl }svkbcv  mckadk dvdn nsfskadk kcad}lo+ Dv}lk|d yc`delk }lkaal syld

ycycbvdka( yc`delk vckmdn lk}ckyl }svkbcv k|d .mdhd` @bfhc|(4<>?,+

Edv|dqdk |dka hcfln `smd hcfln }lkaal ec`skaelkdk sk}se echsdv+

Ndh lkl `skaelk mlycfdfedk wcecvjd |dka hcfln }sd ckaadk fcvwlkmdn-

wlkmdn }c`wd} ecvjd edvckd fcvfdadl dhdydk ycwcv}l }dkaaska jdqdf echsdvad(

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 12/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

?

`bflhl}dy |dka `cksvsk( }lmde `ds vcwb} wlkmdn ecvjd mdk `c`shdl wcecvjddk

ml }c`wd} ecvjd fdvs( d}ds edvckd ckcval |dka ysmdn fcvesvdka( mdk hcfln hdal

edvckd ycklbvl}dy |dka fchs` }ck}s mlwcvbhcn ml }c`wd} ecvjd |dka fdvs

 qdhdswsk adjl mdk odylhl}dyk|d hcfln fcydv+  

Alh`cv .4<??, fcvwckmdwd} fdnqd }lkaed} }svkbcv  |dka ickmcvska }lkaal

wdmd edv|dqdk fcvsyld `smd mlycfdfedk edvckd `cvced `dyln `c`lhlel

eclkalkdk sk}se `ckibfd-ibfd wcecvjddk d}ds bvadklydyl ecvjd ycv}d lkalk

`ckmdwd}edk ec|delkdk mlvl hcfln fcydv `chdhsl idvd „ibfd-ibfd“ }cvycfs}+

Ychdlk l}s edv|dqdk |dka hcfln `smd `skaelk `c`wsk|dl ecyc`wd}dk

  |dka hcfln fdk|de sk}se `ckmdwd} wcecvjddk fdvs mdk `c`lhlel }dkaaska

  jdqdf }cvndmdw echsdvad hcfln ecilh( ycnlkaad mckadk mc`leldk hcfln

`c`wcv`smdn `bflhl}dy wcecvjddk+ @skaelk jsad `cvced `c`wsk|dl

ndvdwdk-ndvdwdk |dka esvdka }cwd} `ckackdl wcecvjddk |dka }lmde }cvwcksnl

wdmd wcecvjddk-wcecvjddk `cvced |dka ycfchs`k|d .Wbv}cv mdk Y}ccv5 Qdkbsy

mdk @bfhc|(4<>?,+

f+  Hd`d Ecvjd

S+Y+ Illh Ycvlic Ib``lyylbk .4<11, `ck|d}dedk fdnqd wdmd yc}ldw

echb`wbe }cv}ck}s mdvl bvdka-bvdka |dka mlwcecvjdedk( msd wcv}lad yd`wdl

}lad wcvc`wd} fdaldk mdvl `cvced |dka echsdv }cvjdml wdmd denlv }lad }dnsk

wcv}d`d `dyd fde}l( fcvmdydvedk md}d lkl hcfln mdvl yc}ckadnk|d ysmdn }cvjdml

wdmd denlv }dnsk wcv}d`d .@bfhc|(4<>?,+ Ndylh wckchl}ldk |dka wcvkdn

mlhdesedk `ckskjseedk dmdk|d ebvchdyl kcad}lo dk}dvd `dyd ecvjd mckadk

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 13/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

1

}svkbcv ( |dka fcvdv}l yc`delk hd`d `dyd ecvjd yc`delk vckmdn

ecickmcvskadk }svkbcv k|d .Wvlndy}s}l( 4<<6,+ ]svkbcv  hcfln fdk|de }cvjdml

wdmd edv|dqdk mckadk `dyd ecvjd hcfln ylkaed} .Wdvybk mee( 4<>3,+ Lk}cvdeyl

mckadk syld( esvdkak|d ybyldhlydyl dqdh `cvswdedk ecdmddk-ecdmddk |dka

`c`skaelkedk }cvjdmlk|d }svkbcv }cvycfs}+

i+  ]lkaed} Wckmlmledk

@bqmd|(mee .4<>6, fcvwckmdwd} fdnqd }lkaed} wckmlmledk fcvwckadvsn

wdmd mbvbkadk sk}se `chdesedk }svkbcv + Mdhd` ndh lkl @dlcv .4<14,

`c`fdndy wckadvsn lk}chcackyl }cvndmdw }svkbcv + Mckadk wckmlmledk |dka

}lkaal mdk jdfd}dk |dka ycysdl `ded fcvwckadvsn }cvndmdw vc}ckyl edv|dqdk+

  Jled wckmlmledk }lmde ycysdl mckadk jdfd}dk |dka mllkalkedk `ded

fcvwckadvsn }cvndmdw }lkaed} }svkbcv |dka }lkaal+

m+  Ecled}dk }cvndmdw Bvadklydyl

Wckchl}ldk |dka mlhdesedk bhcn Nb` mee .4<1<,5 @lindchy mdk Ywci}bv

.4<>6,5 Dvkbhm mdk Olchm`dk .4<>6,5 Y}cch mdk Bdhhc .4<>=, `ckc`sedk

fdnqd ecled}dk }cvndmdw wcvsydnddk `c`wsk|dl ebvchdyl |dka kcad}lo mdk

ylakloledk }cvndmdw lk}ckyl }svkbcv + Fcvdv}l yc`delk }lkaal ecled}dk ycycbvdka

}cvndmdw wcvsydnddkk|d dedk yc`delk ecilh ld `c`wsk|dl lk}ckyl sk}se

fcvwlkmdn wcecvjddk mdk wcvsydnddk( mdk ycfdhlek|d+ Wcecvjd |dka

`c`wsk|dl vdyd ecled}dk |dka esd} }cvndmdw wcvsydnddk }c`wd} ld fcecvjd

fcvdv}l `c`wsk|dl mdk `c`fck}se wcvdyddk `c`lhlel .yckyc bo fchbkalka,(

vdyd d`dk( coledyl( }sjsdk mdk dv}l nlmsw( ycv}d ad`fdvdk mlvl |dka wbyl}lo 

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 14/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

>

.@bqmd| mee(4<>6,+ Delfd} ycidvd hdkayska dmdhdn `cksvskk|d mbvbkadk mlvl

sk}se fcvwlkmdn wcecvjddk mdk wcvsydnddk+

c+  Ecwsdydk Ecvjd

Wckchl}ldk |dka mlhdesedk @bqmd| .4<>4,5 @lindch mdk Ywci}bv .4<>6,5

 Dvkbhm mdk Olchm`dk .4<>6, `ckskjseedk fdnqd }lkaed} }svkbcv mlwckadvsnl

bhcn ecwsdydk ecvjd ycycbvdka+ @cvced `ckc`sedk fdnqd yc`delk }lmde wsdy

ycycbvdka }cvndmdw wcecvjddkk|d dedk yc`delk esd} mbvbkadkk|d sk}se

`chdesedk }svkbcv +

  Qc~hc| mdk \seh .4<11, `ckad}dedk fdnqd yc`delk fdk|de dywce-dywce

d}ds klhdl-klhdl mdhd` wcvsydnddk ycysdl mckadk mlvlk|d `ded yc`delk }lkaal

}lkaed} ecwsdydk |dka mlvdydedk+ Ndh lkl ycjdhdk mckadk mlyivcwdki| }ncbv| 

  |dka `ck|d}dedk fdnqd ecwsdydk mdwd} }cvidwdl flhd }lmde dmd wcvfcmddk

dk}dvd dwd |dka ycndvsyk|d dmd .ndvdwdk( ecfs}sndk( klhdl-klhdl, mckadk dwd

 |dka `cksvs} wcvdyddk d}ds wcvycwylk|d }chdn mlwcvbhcn d}ds mlidwdl `chdhsl

wcecvjddk+

o+  Fsmd|d Wcvsydnddk

Vbfflky .4<<>, `ck|d}dedk fdnqd fsmd|d wcvsydnddk |dka esd} `c`lhlel

wckadvsn |dka isesw fcydv }cvndmdw wcvlhdes edv|dqdk mdk ycidvd hdkayska

`ckasvdkal }svkbcv + Mdhd` fsmd|d |dka esd}( klhdl-klhdl s}d`d ycfsdn

bvadklydyl d}ds wcvsydnddk ydkad} mlwcadka }casn mdk }cv}dkd` wdmd ychsvsn

edv|dqdkk|d+ Yc`delk fdk|de edv|dqdk |dka `ckcvl`d klhdl-klhdl }cvycfs}

mdk yc`delk fcydv eb`l}`ck }cvndmdwk|d `ded yc`delk esd} fsmd|d

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 15/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

<

#477,.

,. ~

yd}s}dnskechsdv `dyse kyl Js`hdnvc}c

yd}s}dnskdv  Js`hdnechs]svkbcv 

%%

0

wcvsydnddk l}s+ Fsmd|d |dka esd} lkl dedk `c`fck}se ebncyll}dy( ecyc}lddk(

mdk eb`l}`ck }cvndmdw wcvsydnddk wdmd wdvd edv|dqdkk|d( |dka dedk

`ckasvdkal eclkalkdk edv|dqdk sk}se `cklkaadhedk bvadklydyl d}ds

wcvsydnddk+

6+=  Wckanl}skadk ]svkbcv  

Acjdhd }svkbcv mdhd` ysd}s wcvsydnddk mdwd} mlsesv ycidvd hdkayska mckadk

`ckanl}ska lkmcey hdjs }svkbcv ycidvd esdk}l}d}lo( mdk mlk|d}dedk mdhd` wcvyck}dyc

fcvmdydvedk jdkaed qde}s }cv}ck}s+ Mdhd` ndh lkl ndvsy mlfcmdedk }svkbcv  |dka

mlhdesedk ycidvd ysedvchd mdk }svkbcv  edvckd ysd}s ycfdf Obv`shdyl |dka wdhlka

ycvlka mlaskdedk `cksvs} @bfhc| mdk Ycdynbvc( mee .4<>?, dmdhdn:

Ec}cvdkadk :

HYW 0 Hdjs ychsvsn wcvadk}ldk edv|dqdkW 0 Js`hdn ecychsvsndk wckaskmsvdk mlvl wdmd jdvde |dka fcvfcmd ( `lydhk|d J 0 Js`hdn vd}d-vd}d edv|dqdk mdhd̀ mdo}dv adjl |dka ml}chddn

 D}ds mckadk wckjdfdvdk ycfdadl fcvles} :

@lydhk|d( Ysd}s wcvsydnddk `c`lhlel vd}d-vd}d >77 }ckdad ecvjd wcv fshdk( ml

`dkd ychd`d l}s }cvjdml 4? edv|dqdk echsdv .diicyylbk, mdk 6= edv|dqdk |dka mlwcid}

.ycwdvd}lbk,+ @ded diicyylbk vd}c dmdhdn 4?">77 ~ 477# 0 6#( ycmdka ycwdvd}lbk vd}c 

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 16/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

47

dmdhdn 6=">77 ~ 477# 0 9#+ Mckadk mc`leldk }lkaed} }svkbcv dmdhdn yd`d mckadk

diicyylbk vd}c |dekl 6#+ Ycfdf }svkbcv vd}c ychdhs ndvsy ycl`fdka mckadk diicyylbk

vd}c-k|d+ Ndh lkl fcvdv}l fdnqd mckadk echsdvk|d ycbvdka wcadqdl"edv|dqdk

`lydhk|d( ndvsy ycacvd mladk}l mckadk ycbvdka wcadqdl"edv|dqdk fdvs ycfdadl

wckaadk}ldk .vcwhdic`ck},+

Fcfcvdwd wckasesvdk mdhd` }svkbcv `cksvs} @bqmd| mee .mdhd` Yskdvyb( 6777,

dmdhdn: 

4+  Vd}d-vd}d `dyd ecvjd( |dekl js`hdn `dyd ecvjd }ldw edv|dqdk mlfdal js`hdn

edv|dqdk+

6+  ]lkaed} wcv}d`fdndk( dmdhdn js`hdn edv|dqdk fdvs wdmd yd}s wcvlbmc mlfdal

vd}d-vd}d js`hdn edv|dqdk wdmd wcvlbmc }cvycfs}+

9+  ]lkaed} wc`lydndk mlvl( dmdhdn js`hdn edv|dqdk |dka `c`lydnedk mlvl mdvl

wcvsydnddk sk}se yd}s wcvlbmc mlfdal vd}d-vd}d edv|dqdk wdmd wcvlbmc

}cvycfs}+

=+  ]lkaed} y}dflhl}dy( dmdhdn js`hdn edv|dqdk |dka }c}dw `ckjdml dkaab}d

wcvsydnddk mdvl dqdh nlkaad denlv yd}s wcvlbmc mlfdal js`hdn edv|dqdk wdmd

dqdh wcvlbmc }cvycfs}+

3+  ]lkaed} ec}lmde y}dflhdk( dmdhdn fdk|dek|d edv|dqdk |dka echsdv mdvl

wcvsydnddk mdvl dqdh nlkaad yd}s wcvlbmc mlfdal js`hdn edv|dqdk wdmd dqdh

wcvlbmc }cvycfs}

?+  ]lkaed} ec}dndkdk( dmdhdn js`hdn edv|dqdk fdvs |dka }c}dw `ckjdml

edv|dqdk mdhd` yd}s wcvlbmc mlfdal js`hdn edv|dqdk fdvs+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 17/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

44

1+  ]lkaed} ecnlhdkadk( dmdhdn js`hdn edv|dqdk fdvs |dka echsdv mdhd` yd}s

wcvlbmc mlfdal js`hdn edv|dqdk fdvs+

 6+3 Wvbycy ]svkbcv 

  Dmd fcfcvdwd ode}bv |dka `c`wckadvsnl ycycbvdka sk}se `ckad`flh

ecws}sydk dwdedn mld dedk echsdv mdvl ysd}s lky}l}syl d}ds }c}dw }lkaadh+ Ad`fdv 6+4

`ckjchdyedk wvbycy }svkbcv +

Wcksvskdk }lkaed}

Ecwsdydk .]dndw 4,

Fcvolelv echsdv.]dndw 6,

Kld} echsdv mdk

Idvl jbf fdvs

.]dndw 9,

@c`fdkmlkaedk

 jbf fdvs mdk jbf hd`d

.]dndw =,

Ecws}sydk echsdv(

}lkaadh

.]dndw 3,

WVBYCY ]SVKB_CV

Ode}bv lkmllmsdh

d+  S`sv

f+  Wckmlmledk

i+  Ec}cvd`wlhdk

m+  Fcydv echsdvadc+  Fcfdk ecvjd

o+  Hd`d ecvjd

a+  ]lwbhbal mlvl

n+  Ib lk y}vcy

Ode}bv bvadklydyl

d+  Ecfljdedk bvadklydyl

f+  Vcevsl}`ck

i+  L`fdhdk

m+ 

Wckac`fdkadk edvlvc+  Mcydlk wcecvjddk

o+  Dolhldyl ecvjd

a+  Yswcvlyl

n+  Ecwc`l`wlkdk 

Ode}bv hlkaeskadk

d+  Wcydlka

f+  Acbavdoly .jdvde d}ds

}vdkywbv}dyl,

Ys`fcv: Dfchybk( 4<>?+ Y}vd}cali @dkdac`ck} bo }svkbcv: d `bmch obv }nc Ncdh}n

Ycvlic Dm`lkly}vd}bv  

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 18/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

46

Ad`fdv 6+4 `ckjchdyedk }ck}dka `bmch }svkbcv |dka mldjsedk Dfchybk .4<>?,

}cvycfs}( ml`dkd ml mdhd`k|d }cvmdwd} fcfcvdwd }dndw |dka `skaelk mlhdhsl ycfchs`

ycycbvdka `c`s}syedk sk}se echsdv mdvl ysd}s bvadklydyl d}ds lky}dkyl+

]svkbcv  edv|dqdk mdvl bvadklydyl dmdhdn ysd}s ockb`ckd wck}lka ?mdhd`

ecnlmswdk bvadklydyl+ ]svkbcv  edv|dqdk ndvsy mldkaadw ycfdadl wcvlhdes `dksyld

 |dka wck}lka( fdle mdvl ysms} wdkmdka lkmllmsdh `dswsk mdvl ysms} wdkmdka ybyldh+

Wck}lka wshd sk}se `c`wcv}l`fdkaedk delfd} mdvl }svkbcv edv|dqdk fdal lkmllms

 |dka }c}dw }lkaadh .@bfhc|( 4<>?,+

Ad`fdv 6+4 mdwd} mlhlnd} fdnqd }dndw wcv}d`d mdhd` wvbycy }svkbcv ml`shdl

ec}led edv|dqdk `ckacdhsdyl wcecvjddkk|d |dka ycedvdka( ec`smldk `cvced

`ck|dmdvl fdnqd `cvced wsdy d}ds }lmde wsdy mckadk wcecvjddkk|d+

Fcvdqdh mdvl wcksvskdk }lkaed} ecwsdydk `ded ychdkjs}k|d wdmd }dndw ecmsd

mdk ec}lad |dl}s dedk `c`wckadvsnl wcksvskdk `b}ldyl |dka mlilvledk dk}dvd hdlk:

y}vcy( ydel} olyle( `dhdy fcecvjd( esdhl}dy vckmdn( eb`skledyl wcvybkdh esvdka( `dyd

fbmbn mckadk }sady wcecvjddkk|d+ Wdmd denlvk|d dedk `c`s}syedk sk}se fcvolelv

mdk fcvkld} echsdv sk}se `ckidvl wcecvjddk fdvs+ .@dkaeswvdqlvd( 6771,

Wdmd }dndw ecc`wd} edv|dqdk `c`fdkmlkaedk wcecvjddk dh}cvkd}lo mckadk

wcecvjddkk|d ycedvdka ycv}d `c`fsd} ysd}s ecws}sydk sk}se }lkaadh d}ds echsdv mdk

}dndw echl`d dmdhdn }lkmdedk sk}se }lkaadh d}ds echsdv mdvl bvadklydyl+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 19/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

49

6+? Wck|cfdf ]svkbcv Edv|dqdk

]svkbcv d}ds wc`fcvnck}ldk dk}dvd ysd}s wcvsydnddk mckadk ycbvdka d}ds

fcfcvdwd bvdka edv|dqdk `cksvs} Ysylhb .4<<?:4<=, fdnqd wck|cfdf edv|dqdk

echsdv mdvl wcvsydnddk dmdhdn edvckd dhdydk:

4+  Ec}lmde}cwd}dk wc`fcvldk }sady+

Edv|dqdk( ensysyk|d wdmd `dyd wcvibfddk( `cvdyd esvdka ibibe mckadk }sady

  |dka mlfcvledk wdmd `dyd wcvibfddk }cvycfs}+ Ycnlkaad `cksvs}

wcv}l`fdkadkk|d }de dedk `skaelk dmd wcvec`fdkadk ml `dyd mcwdk+

6+  Dhdydk ̀ ckmcyde

d+  Swdn d}ds adjl }lmde wcvkdn mlfcvledk wdmd qde}sk|d `cyelwsk edv|dqdk }chdn

fcecvjd mckadk fdle+

f+  Wl`wlkdk wcvsydnddk"bvadklydyl `chdhdledk ecqdjlfdk |dka ysmdn mlyc}sjsl

mckadk edv|dqdk+

i+  Flhd wcecvjddk |dka ml}sadyedk wdmd edv|dqdk }cvk|d}d mdwd} `c`fdnd|dedk

ecychd`d}dk mlvlk|d ̀ dswsk ̀ bvdhk|d+

m+  Edv|dqdk `c`wcvbhcn wcvhdesdk wl`wlkdkk|d ycidvd }lmde `dksyldql d}ds

fcvylod} ydmly mdk ycfdadlk|d+

9+  @ckbhde wl`wlkdk fdvs

  Dwdflhd edv|dqdk }lmde ibibe mdk }lmde ycnd}l mckadk ycwde }cvjdka wl`wlkdk

fdvsk|d( mdwd} ydjd `ckadelfd}edk }l`fshk|d y}vcyy |dka }lmde `ckask}skaedk

mlvlk|d+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 20/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

4=

Ycmdkaedk `cksvs} Ndylfsdk .677>, dhdydk edv|dqdk echsdv mdwd} mlabhbkaedk

fcvmdydvedk:

4+  Skmdka-Skmdka

Mdwd} `ck|cfdfedk ycbvdka edv|dqdk ndvsy mlfcvnck}ledk mdvl ysd}s

wcvsydnddk+ @lydhk|d: edv|dqdk dkde-dkde( edv|dqdk QKD( d}ds edv|dqdk |dka

}cvhlfd} bvadklydyl }cvhdvdka+

6+  Eclkalkdk wcvsydnddk

Eclkalkdk wcvsydnddk mdwd} `ck|cfdfedk mlfcvnck}ledkk|d ycbvdka edv|dqdk

ycidvd }cvnbv`d} d}dswsk mlwcid}+ Eclkalkdk ysd}s wcvsydnddk sk}se

`c`fcvnck}ledk edv|dqdk ̀ cksvs} Ndylfsdk .677>, mlycfdfedk edvckd:

d+ Edv|dqdk }lmde `d`ws ̀ ck|chcydledk wcecvjddkk|d+

f+ Wcvlhdes mdk mlylwhlkk|d esvdka fdle+

i+ @chdkaadv wcvd}svdk mdk }d}d }cv}lf+

m+]lmde mdwd} fcecvjd yd`d mdk }cvjdml ebkohle mckadk edv|dqdk hdlk+

c+ @chdesedk }lkmdedk d`bvdh mdhd` wcvsydnddk+

o+ Eclkalkdk edv|dqdk

9+  Dhdydk wckaskmsvdk mlvl edvckd eclkalkdk edv|dqdk dk}dvd hdlk:

d+  Wlkmdn ec }c`wd} hdlk sk}se `ckasvsy bvdka }sd

f+ Ecycnd}dk |dka esvdka fdle

i+  @chdkjs}edk wckmlmledk

m+  Fcvqlvdyqdy}d

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 21/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

43

=+  Wckylsk

Wckylsk dmdhdn wc`fcvnck}ldk edv|dqdk d}dy eclkalkdk wcvsydnddk( skmdka-

skmdka( d}dswsk eclkalkdk edv|dqdk l}s yckmlvl+ Eclkalkdk wcvsydnddk

`c`wckylskedk edv|dqdk edvckd wvbmse}lol}dy ecvjdk|d vckmdn ycfdadl delfd}

syld hdkjs}( idid} olyle( ecichdeddk mdhd` `chdeydkdedk wcecvjddk+ Skmdka-

skmdka `c`wckylskedk ycycbvdka edvckd }chdn `ckidwdl fd}dy syld 33 }dnsk mdk

`lkl`s` `dyd ecvjd 43 }dnsk+

3+  Ebk}vde ecvjd fcvdenlv

Edv|dqdk ebk}vde dedk mlhcwdy d}ds mlfcvnck}ledk dwdflhd ebk}vde ecvjdk|d

fcvdenlv+ Wc`fcvnck}ldk fcvmdydvedk fcvdenlvk|d ebk}vde ecvjd }lmde

`ckl`fshedk ebkycesckyl edvckd }chdn mld}sv }cvhcfln mdnshs mdhd` wcvjdkjldk

ydd} `cvced ml}cvl`d+

?+  Ecycnd}dk edv|dqdk

Ecycnd}dk edv|dqdk mdwd} `ckjdml dhdydk sk}se wc`fcvnck}ldk edv|dqdk+

Lklyld}lo wc`fcvnck}ldk flyd fcvmdydvedk eclkalkdk wcvsydnddk d}dswsk eclkalkdk

edv|dqdk+

1+  @cklkaadh mskld

Edv|dqdk |dka `cklkaadh mskld ycidvd b}b`d}ly ws}sy nsfskadk ecvjdk|d mckadk

wcvsydnddk+ Wcvsydnddk `c`fcvledk wcydkabk d}ds sdka wckylsk fdal echsdvad

 |dka ml}lkaadhedk ycysdl mckadk wcvd}svdk |dka dmd+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 22/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

4?

>+  Wcvsydnddk hleslmdyl

Edv|dqdk dedk mlhcwdy jled wcvsydnddk mlhleslmdyl d}ds ml}s}sw edvckd fdkaevs}+

Fdkaevs}k|d wcvsydnddk ndvsy fcvmdydvedk ec}ck}sdk nses` |dka fcvhdes+

6+1 Md`wde ]svkbcv  

Md`wde }svkbcv  fdal bvadklydyl mldk}dvdk|d dmdhdn: .d, fld|d wckdvledk

edv|dqdk( `ck|dkaes} qde}s mdk odylhl}dy sk}se qdqdkidvd mdhd` wvbycy ychceyl(

wckdvledk mdk `c`wchdjdvl wcvadk}ldk5 .f, fld|d hd}lndk( `ck|dkaes} qde}s

wckadqdy( mcwdv}c`ck wcvybkdhld mdk edv|dqdk |dka mlhd}ln5 .i, dwd |dka

mlechsdvedk fsd} edv|dqdk hcfln ecilh mdvl |dka mlndylhedk edv|dqdk fdvs }cvycfs}5

.m, }lkaed} ecichdeddk wdvd edv|dqdk fdvs( fldydk|d ickmcvska }lkaal5 .c, dmdk|d

wvbmseyl |dka nlhdka ychd`d `dyd wcvadk}ldk edv|dqdk5 .o, wcvdhd}dk wvbmseyl |dka

}lmde flyd mlaskdedk ycwcksnk|d5 .a, fdk|de wc`fbvbydk edvckd dmdk|d edv|dqdk

fdvs5 .n, wcvhs `chdesedk ecvjd hc`fsv( edhds }lmde dedk `ckadhd`l wckskmddk

wvbmseyl+ ]svkbcv   |dka }lkaal mdhd` bvadklydyl `ckskjseedk wcvhs mlwcvfdlelk|d

ebkmlyl ecvjd mdk idvd wc`flkddkk|d+

6+>  Lk}ck}lbk ]b Hcdc

]c} mdk @c|cv .4<<9, }chdn `c`fcvledk mcolklyl lk}ck}lbk }b hcdc  |dl}s kld}

edv|dqdk sk}se `cklkaadhedk bvadklydyl ycfdadl ydmdv mdk ndyvd} mlyckadjd mdvl

edv|dqdk sk}se `cklkaadhedk bvadklydyl+ Ycmdkaedk `cksvs} @dv}lk .4<1<,

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 23/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

41

lk}ck}lbk }b hcdc dmdhdn }lkaed} eclkalkdk edv|dqdk d}ds kld} sk}se `cklkaadhedk

bvadklydyl+

@cksvs} @bfhc| .4<>?, echsdv `dysek|d edv|dqdk mdk wcvlhdes ycwcv}l

ec`dkaelvdk mdk echcysdk ycvlkaedhl mlechb`wbeedk mdhd` wcvlhdes wckaskmsvdk

mlvl d}ds mlycfs} wshd ycfdadl eclkalkdk fcvnck}l fcecvjd .lk}ck} }b hcdc,+ @cksvs}

Vbfflky .4<<>, `ck|d}dedk fdnqd edv|dqdk |dka }lmde }cvwsdyedk bhcn wcecvjddk

d}ds ode}bv hdlkk|d |dka fcvedl}dk mckadk wcecvjddk `cvced( dedk mdwd} `ckasvdkal

eb`l}`ck `cvced }cvndmdw bvadklydyl d}ds wcvsydnddk+ Ec}lmde wsdydk `cvced

s`s`k|d ychdhs mledl}edk mckadk `dydhdn wcksvskdk elkcvjd |dka }cv`dyse ml

mdhd`k|d }cvjdml echd`fd}dk mdhd` fcecvjd( }lkaed} wcvws}dvdk edv|dqdk |dka }lkaal

mdk }lkaed} ec}lmdendmlvdk d}ds ec`dkaelvdk |dka }lkaal+

Ycfdadl`dkd mlec}dnsl mld}dy( lk}ck}lbk }b hcdc edv|dqdk mdwd} }cvjdml ml

dk}dvd edv|dqdk |dka `cvdyd wsdy edvckd }cv}dvle bhcn ndvdwdk |dka ydkad} wbyl}lo 

`ckackdl wcecvjddk ml hsdv d}ds |dka `c`s}syedk sk}se `ckales}l klhdl |dka }de

dmd edl}dkk|d mckadk wcecvjddk+ Dwdflhd ycycbvdka lkalk `cklkaadhedk wcecvjddk

  |dka }lmde mlyckdkal .}c}dwl }cveckmdhd bhcn fcfcvdwd ycfdf( `lydhk|d: esvdkak|d

wcecvjddk |dka `ckdvle( edvlcv wdydkadk nlmsw,( `ded fck}se lk}ck}lbk }b hcdc mdk

wckaskmsvdk mlvl mdwd} fcvswd ec`dkaelvdk mdk echcysdk+

@bfhc|( c}( dh(. 4<>?, `ck|d}dedk fdnqd fdk|de ode}bv |dka `ck|cfdfedk

edv|dqdk fcvwlkmdn mdvl }c`wd} ecvjdk|d kd`sk ode}bv mc}cv`lkdk eclkalkdk sk}se

fcvwlkmdn mldk}dvdk|d dmdhdn :

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 24/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

4>

4+  Ecwsdydk ecvjd

Wdmd }lkaed} lkmllmsdh( ecwsdydk `cvswdedk dvldfch wylebhbaly |dka wdhlka

ycvlka ml}chl}l mdhd` ysd}s `bmch lk}ck}lbk }b hcdc+ Dywce ecwsdydk |dka

ml}c`sedk fcvnsfskadk mckadk eclkalkdk lkmllms sk}se `cklkaadhedk

bvadklydyl `chlws}l ecwsdydk dedk swdn mdk wvb`byl( ecwsdyddk d}dy yswcvlyc

 |dka ml}cvl`d( ecwsdydk mckadk vcedk ecvjd( mdk ecwsdydk dedk wcecvjddk mdk lyl

ecvjd+

6+  Eb`l}`ck bvadklydyl mdvl edv|dqdk

Edvckd nsfskadk ecwsdydk ecvjd mdk eclkalkdk `cklkaadhedk }c`wd} ecvjd ndk|d

`ckcvdkaedk ycfdaldk ecilh dvldk( `ded jchdy `bmch wvbycy lk}ck}lbk }b hcdc

edv|dqdk ndvsy `ckaaskdedk dvldfch hdlk ml hsdv ecwsdydk ecvjd ycfdadl yd}s-

yd}sk|d dvldfch wckjchdy+ Wcvec`fdkadk ychdkjs}k|d mdhd` y}sml lk}ck}lbk }b hcdc

`c`dyseedk ebky}vse eb`l}`ck bvadklydylbkdh ycfdadl ebkycw |dka }svs}

`ckjchdyedk wvbycy }cvycfs} Ycfdadl fck}se wcvlhdes( eb`l}`ck bvadklydylbkdh

mdwd} mlfcmdedk mdvl ecwsdydk ecvjd+ Eb`l}`ck `ckadis wdmd vcywbk c`bylbkdh

.dooci}lc, lkmllms ecwdmd ecychsvsndk bvadklydyl( ycmdkaedk ecwsdydk `ckadvdn

wdmd vcywbk c`bylbkdh d}dy dywce ensysy mdvl wcecvjddk+

@cksvs} Avlooc}n .4<<3, fdnqd nd`wlv yc`sd `bmch lk}ck}lbk }b hcdc

mledvckdedk bhcn }lkaed} ecwsdydk ecvjd mdk eb`l}`ck bvadklydyl |dka vckmdn(

 |dl}s:

4+  Ecwsdydk ecvjd dmdhdn yledw |dka wdhlka fcvwckadvsn }cvndmdw lk}ck}lbk }b hcdc+

Ndylh y}sml `ckskjseedk fdnqd ecwsdydk ecvjd fcvedl}dk cvd} mckadk wvbycy

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 25/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

4<

ebaklyl `ckdvle mlvl .wvc ql}nmvdqdh ibakl}lbk,( lk}ckyl sk}se wcval mdk }lkmdedk

k|d}d fcvswd ecws}sydk sk}se echsdv mdvl }c`wd} ecvjd+

6+  Eb`l}`ck bvadklydyl dmdhdn ode}bv |dka wdhlka fcvwckadvsn }cvndmdw }cvjdmlk|d

lk}ck}lbk }b hcdc mlfdkmlka ecwsdydk ecvjd+

6+>  Wckackmdhldk Lk}ckylbk ]b Hcdc 

Fcvles} lkl ycjs`hdn ndh |dka }chdn mlhdesedk wcvsydnddk mdhd` `c`cvdkal

`dydhdn }lkaalk|d }lkaed} echsdv `dysek|d edv|dqdk `cksvs} Avckylka .4<<1, |dl}s:

d+  @ckacdhsdyl ec`fdhl wvde}ce wcvcevs}dk edv|dqdk+ @skaelk wcvsydnddk ycmdka

`c`wcecvjdedk edv|dqdk |dka esdhloledylk|d }cvhdhs }lkaal mdk }ck}s ydjd

`c`lhlel ec`skaelkdk fcydv sk}se `cvdyd jc`s d}ds }de wsdy+

f+ @c`wcecvjdedk ec`fdhl `dk}dk edv|dqdk+ Lkl flyd `c`fcvledk ecydk ecwdmd

 |dka hdlk fdnqd wcvsydnddk lkl dmdhdn yskaasn }c`wd} |dka fdle sk}se fcecvjd

 jled yd`wdl bvdka |dka ysmdn echsdv wsk `dyse ec`fdhl+

i+  @c`wcv}l`fdkaedk wckac`fdkadk vckidkd wckylsk d}ds wc`fdaldk

ecsk}skadk+

m+ @c|delkedk mlvl fdnqd wcvsydnddk }chdn `c`fsd} ecyc`wd}dk fdal wvb`byl dmlh

mdk mdwd} ml`ckacv}l mckadk fdle+

c+ @c`fsed ydhsvdk eb`skledyl fdal `dkdjc`ck+ Ec}led edv|dqdk }de `ckacv}l

}sjsdk mdvl wcvsydnddk mdk fdadl`dkd ndh l}s dedk `c`wckadvsnl nlmsw `cvced(

vdyd }de wsdy flyd fcvec`fdka+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 26/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

67

o+  @cklkaed}edk wckaaskddk lkyck}lo kbk olkdkyldh+ Wckandvaddk }cvndmdw wvcy}dyl

ecvjd( }dkaaska jdqdf }dkfdndk dmdhdn fcfcvdwd idvd sk}se `chdesedk nde lkl+

a+  @chdesedk lk}cvlcq sk}se edv|dqdk |dka `ds wlkmdn ecvjd mdk `cklkaadhedk

wcvsydnddk+

n+ @ckdk|dedk ecwdmd edv|dqdk ycedvdka }ck}dka dwd |dka `cvced ysed mdk }lmde

ysed mdvl ndh |dka mlwvde}cedk ml wcvsydnddk+ Ysvcl yledw `cvswdedk idvd fdle

sk}se ̀ ckmdwd}edk lkobv`dyl+

l+  @chdesedk wcklhdldk ycidvd }cvd}sv+ Wdvd edv|dqdk wcvhs }dns fdadl`dkd ecvjd

`cvced

@cksvs} Wd`fsml .6777, |dka `ckas}lw wckmdwd} Dasy}lck ycfdadl  ackcvdh 

`dkdacv vcivsl}`ck} ycvlicy   Jdedv}d Ibkysh}lka Avbsw |dka `ck|d}dedk dmd }lad

ode}bv |dka ndvsy mlwcvnd}ledk wcvsydnddk |dl}s: .d, wc`fcvldk wckandylhdk mdk

}skjdkadk |dka js`hdnk|d fcvydlka mckadk wcvsydnddk hdlk5 .f, ecyc`wd}dk

wckac`fdkadk edvlv( wchsdka sk}se wvb`byl ndvsy dmd mdk jchdy d}svdk `dlkk|d(

fcvmdydvedk wvcy}dyl ecvjd( ycklbvl}dy d}ds |dka hdlkk|d5 .i, wchsdka `ckd`fdn

wckac}dnsdk+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 27/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

64

FDALDK LLL

NDYLH MDK WC@FDNDYDK

Ydhdn yd}s dywce |dka wck}lka mdhd` bvadklydyl dmdhdn `c`wcv}dndkedk

ecfcvdmddk edv|dqdk mdk `ckcedk }svkbcv+ Wdmd eck|d}ddkk|d( ycvlkaedhl `dkdacv

ys`fcv md|d `dksyld esvdka `c`dnd`l dywce-dywce |dka `ckmdydvl ecws}sydk

ycycbvdka sk}se }svkbcv + Delfd} mdvl ec}lmde}dnsdk lkl `ded }l`fsh ecyckjdkadk

dk}dvd wlnde edv|dqdk mckadk wlnde ̀ dkdjc`ck+

Mdvl fcfcvdwd mcolklyl }svkbcv `ded mdwd} mlfsd} ysd}s wckaadfskadk fdnqd

mcolklyl mdvl }svkbcv dmdhdn fcvnck}lk|d lkmllms mdvl ecdkaab}ddk ysd}s bvadklydyl

mdhd` esvsk qde}s }cv}ck}s mdk }lmde fbhcn hcfln mdvl 47# wcv}dnsk+ Sk}se

`c`wcv`smdn wc`dnd`dk }ck}dka obv`shd wckasesvdk }lkaed} }svkbcv  

mlk|d}dedk mdhd` wcvyck}dyc |dka `ckidesw jdkaed qde}s }cv}ck}s+

Mdvl ad`fdv 6+4 ml fdf ycfchs`k|d }ck}dka Y}vd}cali @dkdac`ck} bo }svkbcv:

d `bmch obv }nc Ncdh}n Ycvlic Dm`lkly}vd}bv  bhcn Dfchybk mdk mledl}edk mckadk

ode}bv-ode}bv |dka `c`wckadvsnl }svkbcv `ded mdwd} mljchdyedk fdnqd dmd msd ndh

fcydv |dka wcvhs mlwcvnd}ledk |dl}s :

4+  Lk}cvkdh Bvadklydyl

Lk}cvkdh bvadklydyl `ckjdml yd}s ndh wck}lka mdhd` `c`fcvledk wckadvsn

fdal fcydv ecilhk|d }svkbcv + Lk}cvkdh bvadklydyl |dka esd} mlwckadvsnl

bhcn eb`l}`ck bvadklydyl+ Ysd}s bvadklydyl ml`dkd wdvd wcecvjdk|d

mlwdkmdka mdk mlwcvhdesedk ycfdadl ycbvdka dkaab}d echsdvad fcydv

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 28/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

66

bvadklydyl( dedk `cvswdedk mbvbkadk |dka ydkad} esd} sk}se

`cklkaed}edk eb`l}`ck bvadklydyl+

Wdmd alhlvdkk|d eb`l}`ck bvadklydyl |dka }lkaal dedk fcvdelfd} wdmd

fcvfdadl yledw mdk wcvlhdes wbyl}lo( ycwcv}l `lydhk|d `ckanlkmdvl }lkmdedk(

wcvlhdes mdk yledw |dka `cvsaledk kd`d fdle bvadklydyl( ecyc}lddk ecwdmd

wl`wlkdk( ecwdmd vcedk yc}lkaed} mdk ecwdmd fdqdndk( wvbmse}ll}dy |dka

}lkaal( ecycmlddk `ck|chcydledk ebkohle `chdhsl `sy|dqdvdn mdk

ycfdadlk|d+

Mckadk dmdk|d yledw mdk wcvlhdes wbyl}lo mdvl edv|dqdk |dka mlycfdfedk

bhcn eb`l}`ck bvadklydyl }cvycfs} `ded }lkaed} }svkbcv  edv|dqdk dedk

mdwd} mlesvdkal+ Eb`l}`ck bvadklydyl lkl }cvfck}se mdvl ysd}s fsmd|d

bvadklydyl+ Oskayl mdvl fsmd|d bvadklydyl }cvycfs} dmdhdn sk}se

`cklkaed}edk eb`l}`ck bvadklydyl+ Ecmsdk|d `c`wsk|dl nsfskadk

  |dka wbyl}lo+ D}ds mckadk ed}d hdlk fdnqd fsmd|d bvadklydyl |dka esd}

mdwd} ̀ cklkaed}edk eb`l}`ck bvadklydyl+

6+  Lkmllms Edv|dqdk .lk}cvkdh edv|dqdk,

  Jled ycfchs`k|d lk}cvkdh bvadklydyl `ckjdml ndh |dka wcvhs mlfcvledk

wcvnd}ldk( `ded ode}bv lkmllmsdh mdvl edv|dqdk `ckmdwd} wbvyl |dka

yd`d+ @dydhdn lkmllmsdh |dka }cvedl} hdkayska mckadk `dydhdn }svkbcv

dmdhdn `dydhdn ecwsdydk ecvjd+ D}ds mdwd} mljchdyedk mdvl fcfcvdwd ode}bv

  |dka ysmdn mljchdyedk ml fdf ycfchs`k|d( ecwsdydk ecvjd edv|dqdk

`ckjdml wvlbvl}dy mdhd` wckdkadkdkk|d+ Ecwsdydk ecvjd wdmd edv|dqdk

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 29/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

69

`c`lhlel dv}l wck}lka fdal ysd}s wcvsydnddk+ Edv|dqdk |dka `cvdyd wsdy

mckadk dwd |dka mlmdwd}edk `ded ld dedk fcv}dndk ml wcvsydnddk l}s mdk

`d`ws fcecvjd ycidvd wvbmse}lo+

Ecwsdydk ecvjd `c`lhlel nsfskadk cvd} }cvndmdw wlelvdk sk}se fcvnck}l

ecvjd mdk lk}ckyl sk}se `ckidvl wcecvjddk hdlk+ Lk}ckyl sk}se fcvnck}l

wdmd denlvk|d `c`lhlel nsfskadk ylakloledk }cvndmdw }svkbcv  

ycfckdvk|d+ Edv|dqdk |dka `chdesedk }svkbcv  s`s`k|d ml}c`sedk

ycfdfk|d edvckd `cvced `cvdyd }lmde wsdy mckadk `dkdjc`ck

wcvsydnddk( esdhl}dy mdk ylod} mdvl ebkmlyl ecvjd( fcydvk|d swdn( wcvdyddk

mlwcvhdesedk ycidvd }lmde dmlh bhcn wcvsydnddk( mdk `s}s wckadqdydk

 |dka }lmde `c`dmdl+

Ebkmlyl-ebkmlyl }cvycfs} dedk `c`fsd} wcecvjd `cvdyd mlecicqdedk mdk

}lmde mlndvadl+ Bhcn edvckd l}s ode}bv ecwsdydk lkmllmsdh d}ds edv|dqdk

`ckjdml ydhdn yd}s wvlbvl}dy mldk}dvd ode}bv-ode}bv |dka `c`wckadvsnl

hdlkk|d+

Mdvl fdf ycfchs`k|d jsad mdwd} mljchdyedk fdnqd coce kcad}lo mdvl dmdk|d

}svkbcv  edv|dqdk dmdhdn `cklkaed}k|d fld|d wcvcevs}dk( `c`wcvecvjdedk }ckdad

fdvs( dyl`lhdyl( wchd}lndk mdk fld|d dm`lkly}vd}lo hdlkk|d+ Yc`ck}dvd coce hdlkk|d

dmdhdn eb`skledyl |dka `delk fsvse( mdk adkaasdk mdhd` wvbmse}ll}dy+ Ydhdn yd}s

idvd sk}se `ckac}dnsl wck|cfdf }svkbcv  dmdhdn `cklhdl ycjdsn `dkd }lkaed}

eb`l}`ck bvadklydyl mdvl edv|dqdk+ Idvd |dka mdwd} ml}c`wsn sk}se `ckac}dnsl

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 30/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

6=

ndh }cvycfs} dmdhdn mckadk `ckck}sedk mcolklyl |dka jchdy `ckackdl eb`l}`ck mdk

ode}bv-ode}bv |dka `c`wckadvsnlk|d+

Wckackmdhldk }cvndmdw }svkbcv  |dka mdwd} mlhdesedk bhcn wcvsydnddk

d}dswsk lky}l}syl hdlkk|d dmdhdn mckadk `chdesedk :

4+  Wcklkaed}dk olkdkyldh ̀ dswsk kbk olkdkyldh |dka fcvydlka

Ode}bv wcklkaed}dk wckmdwd}dk mdwd} `cksvskedk mdk `ckackmdhledk

}svkbcv + Ycfckdvk|d ecwsdydk ecvjd edv|dqdk }lmde `s}hde mlwckadvsnl

bhcn adjl d}ds wckmdwd}dk ydjd+ ]c}dwl ode}bv wckmdwd}dk `ckjdml dhdydk

ehdyle |dka `c`wckadvsnl }svkbcv  edv|dqdk( }cvs}d`d sk}se edv|dqdk

  |dka fcvsyld `smd+ Mlyd`wlka ode}bv olkdkyldh }cvmdwd} ndh |dka s}d`d

 |dl}s kbk olkdkyldh+ Kbk olkdkyldh lkl mdwd} fcvswd wckandvaddk d}dy ndylh

elkcvjd edv|dqdk fcvswd vcqdvm  mdk wckadesdk elkcvjd |dka }cvy}vse}sv

fdle ml mdhd` wcvsydnddk d}ds bvadklydyl+

6+  Ecyc`wd}dk wckac`fdkadk edvlv |dka jchdy

Ecyc`wd}dk wckac`fdkadk edvlv fcvwckadvsn wbyl}lo }cvndmdw elkcvjd

edv|dqdk+ Edvlv `cvswdedk ecfs}sndk |dka ndvsy }cvsy ml}s`fsnedk

mdhd` mlvl ycycbvdka }ckdad ecvjd( ycnlkaad `d`ws `ckmbvbka

ec`d`wsdk elkcvjdk|d+ Ecjchdydk wckac`fdkadk edvlv lkl dedk `c`fsd}

edv|dqdk `cvdyd mlwcvnd}ledk bhcn bvadklydyl }c`wd} mld fcecvjd ycnlkaad

`c`fsd} vdyd k|d`dk mdk ycidvd ensysy mdwd} `cksvskedk mdk mdwd}

`ckackmdhledk }svkbcv+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 31/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

63

9+  Wchsdka wcklkaed}dk wckac}dnsdk

Esdhl}dy edv|dqdk mdwd} ml}lkaed}edk mckadk idvd wcklkaed}dk

wckac}dnsdk+ Mdvl wcklkaed}dk wckac}dnsdk }cvycfs} mlmdwd}edk

wcklkaed}dk elkcvjd+ Wcklkaed}dk wckac}dnsdk }cvycfs} `c`wsk|dl msd

ecsk}skadk |dl}s sk}se lk}cvkdh bvadklydyl mdk `dkodd} wvlfdml fdal

edv|dqdk+ Jled wckac}dnsdk }cvycfs} mlwcvbhcn bhcn edv|dqdk ycidvd vs}lk

`ded edv|dqdk dedk `cvdyd `c`wcvbhcn `dkodd} |dka `chl`wdn mdvl

bvadklydyl }c`wd} mld fcecvjd+ Ycnlkaad eclkalkdk sk}se wlkmdn mdk

}svkbcv dedk mdwd} ml}svskedk+

=+  @ckalk}ckyloedk eb`skledyl yc`sd hlkl

Eb`skledyl `ckjdml ndh |dka `s}hde ml ycfsdn bvadklydyl ecvjd( edvckd

mdvl eb`skledyl }cvycfs} fcvfdadl `did` `dydhdn edv|dqdk dedk mdwd}

mld}dyl mckadk mlkl+ Eb`skledyl |dka mlndvdwedk }ck}s ydjd eb`skledyl ml

yc`sd hlkl+ Dk}dvd d}dydk mdk fdqdndk `dswsk ycyd`d hlkl+ Ysdvd mdvl

fdqdndk .edv|dqdk, ecwdmd d}dydk |dka mlwcvnd}ledk `ckjdml ndh |dka

ydkad} wck}lka sk}se edv|dqdk ycnlkaad mlndvdwedk d}dydk mdwd}

`ckadeb`bmlv ysdvd mdvl fdqdn ycnlkaad }cvjdml incie dkm fdhdkic+

Mckadk `ckalk}ckyloedk eb`skledyl lkl `ded edv|dqdk dedk `cvdyd

mlhlkmskal ndek|d sk}se fcvwckmdwd} ycnlkaad eclkalkdk sk}se echsdv

dedk ̀ lkl`dh+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 32/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

6?

FDALDK L_ 

ECYL@WSHDK EDJLDK

Fcvmdydvedk svdldk wdmd fdf ycfchs`k|d mdwd} mld`flh ecyl`wshdk fdnqd:

4+  Fsmd|d wcvsydnddk mdk ecwsdydk ecvjd `ckjdml ode}bv s}d`d mdhd` }svkbcv 

6+  Fsmd|d wcvsydnddk mdk ecwsdydk ecvjd fcvnsfskadk mckadk }svkbcv  

edv|dqdk fcvylod} kcad}lo( ml`dkd yc`delk }lkaal }lkaed} ecwsdydk ecvjd

edv|dqdk mdk yc`delk esd} fsmd|d wcvsydnddk `ded yc`delk vckmdn }lkaed}

}svkbcv edv|dqdk+

9+  Md`wde mdvl }svkbcv mdwd} `c`wckadvsnl wvbmse}ll}dy mdk fld|d mdhd`

wcvcevs}dk edv|dqdk

=+  Lk}cvkdh bvadklydyl mdk Ode}bv lkmllmsdh `ckjdml ndh wck}lka |dka ndvsy

mlwcvnd}ledk mdhd` ̀ ckad}dyl }svkbcv edv|dqdk

Fcvmdydvedk ecyl`wshdk mld}dy `ded ydvdk |dka mdwd} mlfcvledk mdhd` }shlydk

lkl dmdhdn mckadk mlec}dnslk|d fdnqd fsmd|d wcvsydnddk mdk ecwsdydk ecvjd

fcvwckadvsn }cvndmdw }svkbcv edv|dqdk `ded ycfdlek|d wcvsydnddk hcfln

`cklkaed}edk ecwsdydk ecvjd edv|dqdkk|d mdk `c`wcvesd} fsmd|d wcvsydnddk |dka

dmd ycfdadl wcmb`dk fdal edv|dqdk sk}se fcecvjd ycnlkaad mdwd} `ckicadn }cvjdmlk|d

}svkbcv edv|dqdk |dka }lmde mlecnckmdel+

7/21/2019 Turn Over Karyawan (Kajian Literatur)

http://slidepdf.com/reader/full/turn-over-karyawan-kajian-literatur 33/33

]SVK B_CV EDV\DQDK ‘EDJLDK HL]CVD]SV‐ x WN @bc`ck} Wsfhlid}lbky

VCOCVCKYL

 Dfchybk( @+D+ 4<>?+ Y}dv}cali @dkdac`ck} bo ]svkbcv : d `bmch obv }nc nchd}n ycvlic

dm`lkly}vd}bv( Ncdh}n Idvc @dkdac Vclcq( _bh+44 .6,( ww ?4-14

Ohlwwb( C+F+ 4<<1+  @dkdjc`ck Wcvybkdhld+ Cmlyl Ecckd` Jlhlm 6( Dhln Fdndyd @bn+ @dysm+

 Jdedv}d( Dlvhdkaad

Ndylfsdk( @+Y+W+ 4<<<+  @dkdjc`ck Ys`fcv Md|d @dksyld mdydv mdk Eskil Ecfcvndylhdk+

Cm 6+ Jdedv}d( Wckcvfl} ]beb Askska Daska

@bfhc|(Q+ N+ 4<>?+ Wcvadk}ldk Edv|dqdk: Ycfdf( Delfd} mdk Wckackmdhldkk|d+

]cvjc`dndk+ Jdedv}d: W] Wsy}ded Flkd`dk Wvcyylkmb

@bqmd|( V+]+( H+Q+ Wbv}cv dkm V+@ Y}ccvy( 4<>6+ C`whb|cc Bvadklzd}lbk Hlkedacy: ]nc

Wy|inbhba| bo Ib``l}`ck} Dfyck}cly` dkm ]svkbcv + Kcq \bve: Didmc`li Wvcyy

Vbfflky( Y+ W+ 677?+ Wcvlhdes Bvadklydyl( Jdedv}d : Lkmce Avbsw Avd`cmld

]f+ Yjdovl @dkaeswvdqlvd mdk Dlmd _l}dhd|d Nsfcly( 6771(   @dkdjc`ck @s}s YM@( W]+

Andhld Lkmbkcyld( Jdedv}d