Strategi Bisnis Korporasi

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SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION STRATEGI BISNIS KORPORASI RS SWASTA DI ERA JKN & MASYARAKAT EKONOMI ASEAN (MEA) T AHUN 2015 DR. dr. Andry, MM, MHKes Medan, 27 Februari 2015

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Strategi Bisnis Korporasi

Transcript of Strategi Bisnis Korporasi

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    STRATEGI BISNIS KORPORASI RS SWASTA DI ERA JKN &

    MASYARAKAT EKONOMI ASEAN (MEA) TAHUN 2015

    DR. dr. Andry, MM, MHKes

    Medan, 27 Februari 2015

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    131.000.000 Peserta (November 2014) no marketing cost

    patient will definitely come to our hospital

    Fixed Price

    High Volume

    JKN - BPJS

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    JKN - BPJS

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    DR. dr. Andry, MM, MHKes

  • DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    PT SILOAM INTERNATIONAL HOSPITALS TBK

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    OUR SAFETY DRIVEN CULTURE

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    PATIENT CENTERED

    Patient Safety Goal

    Access to Care and Continuity

    of Care

    Care of Patients

    Assessment of Patients

    Anesthesia and Surgical Care

    Patient and Family Rights

    Patient and Family Education

    Medication Management and

    Use

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    QUALITY & RISK MANAGEMENT FRAMEWORK

    Quality & Risk

    Occ Health & Safety

    Infection Control

    Business Analyst

    Ancillary Services &

    Medical Affair

    Nursing

    Finance & Accounting

    Human Resources

    General Affair

    Product Dept

    Corporate Account

    Information Technology

    Customer Relation

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    Daily Reconciliation

    Daily Trial Balance

    PPRA

    PPA

    Productivity & Utilization

    Base for Operating Budget

    Clinical Pathway

    Case Management

    Remuneration System

    INA-CBGs Tariff

    Doctor Medical

    Quality & Risk

    Cost Effective &

    Efficiency

    Capacity Modeling

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    Start September 2013

    Goals Implement procedures of antimicrobial resistance management Improve the correct use of antibiotics in hospital Minimize antibiotic resistance in hospital Improve hospital quality by focusing in patient safety

    Programs Evaluating the restriction of antibiotics use Monitoring the application of restriction of antibiotic use in SHLV Writing reports on the restriction of antibiotic use Discussion on infectious cases in wards related to the use of restricted antibiotics

    PPA / ANTIBIOTIC RESTRICTION TEAM

    Meropenem 500 mg

    Meropenem 1 g

    Imipenem- silastatin 1 g

    Doripenem 500 mg

    Cefepime 1g Cefpirome 1 g Teicoplanin 400

    mg inj Vankomisin

    500 mg Linezolid 600

    mg inj Tigesiklin 50

    mg Micafungin 50

    mg Vorikonazol 200 mg Inj

    Vorikonazol 200 mg tab

    Jun - Aug '13 976.67 1535.33 90.00 3.33 264.33 68.33 4.33 67.33 6.67 141.00 8.00 17.67 50.00

    Sep '13 - Mar 14 278.29 883.57 7.14 0.71 122.43 34.57 17.57 141.29 26.43 153.86 46.43 13.57 16.43

    0.00

    400.00

    800.00

    1200.00

    1600.00

    Num

    ber

    of

    Via

    l (A

    vera

    ge)

    Number of Restricted antibiotic use

    (June 2013 Mar 2014)

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    Clinical Pathways

    Infection Control Committee

    Clinical Service Indicator

    Presentation of Death Cases

    Presentation of Special/Difficult Cases

    Quality & Risk Department

    Risk Management Monitoring

    MEDICAL QUALITY & RISK

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    COST EFFECTIVE & EFFICIENCY

    Drug & Consumable

    Hospital Staff Ratio

    Bed Capacity Ratio

    Electricity

    Water

    General Service

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    CAPACITY MODELING

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    Fee for Service

    REMUNERATION SYSTEM

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    50% pasien berobat di Singapura adalah WNI.

    Jumlah pasien Indonesia yang berobat ke

    Malaysia 12 ribu orang per tahun.

    Banyaknya kunjungan orang Indonesia yang

    berobat ke luar negeri tentu memprihatinkan.

    Mengapa kita tidak bisa memberikan layanan

    medis yang lebih baik untuk rakyat kita?"

    ungkap Menkes.

    Masalah mutu serta kepuasan pelayanan.

    Kompas - September 2012

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    HOSPITAL CHALLENGES - REPUTATION

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    Customer Oriented

    Human Resources

    Standard Operating Procedure

    Hospital Services and Facilities

    Quality & Risk Management

    Physical Building

    Hospital Information System

    Marketing

    STRATEGI PELAYANAN KESEHATAN MEA 2015

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    INFORMATIVE

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    HUMAN RESOURCES

    Skill & Knowledge

    Networking

    Commitment

    Communication

    Ethic - Medicolegal

    Innovative & Creative

    Good Documentation

    Foreign Doctors

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    STANDARD OPERATING PROCEDURE

    Benefits Encourages Ownership & Responsibility to Interact Across Management System Reduces Bureaucracy of Compliance Management Delivers Improvement in Organization-Wide Performance Analysis and Improvement Meaningful Use: Complete and Accurate Information - Better Access to Information - User Empowerment Seamless Process and Centralized System Efficiency & Effectiveness

    Modules Document Lifecycle Management Issues Registration & CA/PA Management Audit Lifecycle Management Customer Management Asset Management Staff Competency and Development Supplier Management Mandatory Reporting System: Workflow and Analysis

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    FACILITIES

    ETC OPD RADIOLOGY

    LABORATORY MEDICAL REHABILITATION PHARMACY

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    FACILITIES

    ICU/ICCU/NICU/H CARE CATH LAB OPERATING THEATRE

    DIALYSIS LDS MEDICAL RECORD 24hrs

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    An effective Emergency Department that will be manned by GP's well trained in trauma care and able to stabilize victims of stroke, heart attacks, and accidents.

    EMERGENCY DEPARTMENT

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    Right Place, Right Time, Right Care

    Domestic and International

    WE ARE READY!

    MEDICAL EVACUATION

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    The best international state of the art modern, most advanced medical

    equipments. This will be anchored on a 3 Tesla MRI 256 slice CT-Scan, and

    a CathLab that will be able to diagnose the most complex of cases, IBA

    Cyclotron and the latest Linear Accelerator for Radiotherapy.

    CathLab

    3T MRI

    Linear Accelerator (Linac)

    STATE OF THE ART EQUIPMENT

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    We present Tele-Medicine and other

    formats of digital communication to allow

    the regional hospitals access to the best

    specialist services at our Centers for

    Excellence, as well as the Hospital

    Groups wider international network.

    TELEMEDICINE (DIGITAL COMMUNICATION)

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    QUALITY PERFORMANCE

    Safety

    Effectiveness

    Efficiency

    Equitable and Patient Centered

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    EXPECTED OUTCOMES

    Comprehensive IT solution

    Complete Electronic Patient Record (EPR)

    Apply and monitor quality measures to enhance standards and

    optimize costs for the patient and organization

    Full integration of all systems delivering clinical excellence and risk

    management

    Support of management decisions through a data repository and

    statistical reporting structure

    Economical usage of facilities, equipment and human resources

    Time saving measures in each step of patient care and treatment

    Providing comprehensive patient information and enhancing service

    level

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    INTEGRATED CLINIC

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    PATIENT ENGAGEMENT

    Siloam Senior Health Community

    Diabetic Exercise Health Talk

    e-Registration www.clicksiloam.com

    General Information &

    Outpatient Call center 500181 Asthma Exercise

    DR. dr. Andry, MM, MHKes

    http://www.clicksiloam.com/http://www.clicksiloam.com/http://www.clicksiloam.com/http://www.clicksiloam.com/http://www.clicksiloam.com/
  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    HOSPITAL SERVICE QUALITY

    Internal Audit

    International Standard Organization (ISO)

    Komisi Akreditasi Rumah Sakit (KARS)

    Joint Commission International Accreditation (JCI)

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    PATIENTS BEYOND BORDER

    How to determine if medical travel is

    right for you, with an impartial overview

    of benefits and cautions, plus "Do's and

    Don'ts for the Smart Health Traveler."

    How to find the best hospitals and

    clinics around the world, with detailed

    information on accreditation, treatment

    specialties, and comparative costs.

    How to plan and budget your trip for

    the safest, most cost-effective health

    journey, with hundreds of practical tips

    for getting the very best treatment, often

    at significant savings.

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    DR. dr. Andry, MM, MHKes

  • SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION

    Thank You

    DR. dr. Andry, MM, MHKes