Program Coaching & Mentoring:

Manajemen Konflik

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Apakah Program Coaching :Manajemen Konflik?

� Adalah sebuah program pengembangan kompetensi yang

terstruktur tentang pengelolaan konflik, baik pencegahan

(prevention) maupun penyelesaian (resolution) berbasis coaching.

� Kompetensi yang dikembangkan adalah:

Knowledge Skill Attitude

1. Analisa Konflik2. Konsep Dasar

Negosiasi3. Karakteristik Negosiasi4. Proses Negosiasi5. Taktik Negosiasi6. BATNA7. ZOPA8. Pola Negosiasi Dasar9. Model Komunikasi

Negosiasi10. Win-Win Approach

1. Memetakan Konflik2. Merancang Opsi-Opsi3. Memimpin Negosiasi4. Memimpin Mediasi5. Membangun

hubungan (rapport)6. Mendengarkan aktif7. Bertanya presisi8. Menanggapi kreatif9. Mengelola Emosi10. Mengelola Kebuntuan

1. Empati2. Berdaya diri3. Percaya diri4. Fokus-Flow-Fun5. Self-Leadership6. Assertif7. Orientasi Solusi8. Kooperatif9. Perspektif Luas &

Flexible10. Pantang Menyerah

(resillience)

Apa yang SPESIAL & BERBEDA dari Program Ini?

� Competency Development dijalankan melalui Metode Coaching yang dipadu dengan:

� Training: Metode Experential & Accelerated Learning

� Mentoring

� Customizing: sesuai dengan kebutuhan jangka pendek dan jangka panjang.

� Dilakukan Proses Benchmarking untuk mengetahui tingkat penguasaan skill secara kuantitatif. Memudahkan penyusunan talent pool dan individual development plan.

� Experiencing, dilakukan melalui program mentoring. Menghasilkan personil yang siap pakai dan telah memilki jam terbang.

� Belief & Value Development, untuk memenuhi kebutuhan attitude.

Mengapa Program Coaching Ini PENTING?

� Setiap Bisnis & Organisasi memiliki Stakeholders dengan kebutuhan dan kepentingan yang beragam. Konflik adalah terjadinya benturan kebutuhan dan kepentingan yang belum terkelola dengan baik.

� Untuk menjaga keberlanjutan Bisnis & Organisasi, perlu pengelolaan aspirasi Stakeholders dengan melakukan pencegahan (prevention) dan penyelesaian (resolution) konflik.

� Konflik yang terjadi atau potensial terjadi dapat merugikan reputasi Perusahaan, menurunnya kesetiaan Pelanggan dan menimbulkan keresahan bekerja Karyawan.

� Setiap Bisnis & Organisasi perlu memiliki SDM yang kompeten dalam pencegahan dan penyelesaian konflik.

� Diperlukan proses pengembangan diri yang berorientasi pada pengembangan skill melalui coaching.

Apakah Coaching?

� Coaching is a person-focused conversation about success, excellence, and performance that empowers a person to move forward in life.

� Coaching is a catalyst for new ideas, change, and enhanced performance.

� Coaching is transformative learning.

� Coaching ennobles people, gets people to perform at their best, to create and keep their purposes in mind; and to develop a dream they can take pride in.

� Coaching is the art of facilitating an individual or organization’s highest outcomes and dreams by mobilizing the inner and outer resources of for fully unleashing and actualizing potentials. ( Michelle Duval and Michael Hall)

Mengapa Coaching?

� Coaching enables us to transfer skills and learnings from training

room to the workplace.

� “Rackham N. (1979) at Xerox Corporation conducted research that

shows that 87% of newly learned skills can be lost when there is no

follow-up coaching after the training.” The Coaching Controversy,

Training and Development Journal, 1979, 33 (11), 14. Only 13% is

retained!

Mengapa Coaching?

� Coaching enables us to tap into unused and wasted human

resources.

� “The coach’s job is exactly like that of managers, to translate the

purpose of the team (winning) into appropriate effort (performing at

one’s best). No coach in his right mind would waste player talent by

not using them fully or be satisfied with compliance rather than

whole-hearted effort.” Gary English

Mengapa Coaching?

� Coaching enables us to take corrective action before a problem

arises.

� “Corrective coaching needs to spring into action when certain

attitudes and behaviors point to serious problems down the road.

Performance problems and dissension inevitably arise in workplaces

and must be dealt with promptly and intelligently.” (Nigro)

Mengapa Coaching?

� Coaching offers a new paradigm for adult change, learning, and

management.

� As a new paradigm, coaching offers a new approach to personal

transformation and renewal.

� Coaching invites us to think about change in terms of becoming

more, refining and adding new skills, focusing on direction and

outcomes, and receiving feedback as information for continuous

improvement. As a paradigm, coaching presents and implies

numerous frames that supports the process of transformation as a

positive experience. Unlike counselling, therapy, and even

consulting, coaching does not imply that there’s anything wrong.

(Michael Hall)

Siapa Yang Perlu Ikut Program Coaching Ini?

� Stakeholders Relation Officers

� Community Relation Officers

� Public Communication Officers

� Human Resources Staffs

� Front Line Managers & Supervisors

� Media Relation Officers

� CSR Staffs

Di mana & KapanCoaching Dilakukan?

� Coaching dilakukan di unit kerja bersamaan dengan program

pendampingan paralel yang lain (training, mentoring & consulting).

� Pada saat kondisi NORMAL untuk tujuan pencegahan.

� Pada saat terjadi konflik untuk pembekalan Conflict Resolution Task

Force Team.

Siapa Trainer Program Ini?

Mohammad Utoro, ST, MMPc, ACMC

• Certified Mediator – Pusat Mediasi

Nasional

• Neuro-Semantics Coach & Trainer

• Associate Negotiator

• Conflict Management Consultant

Shahrial, ST., MNLP., CPLC.

• Learning Consultant

• Training Designer & Developer

• Leadership & Management Trainer

• Development Coach & Mentor

Beberapa Corporate ClientMeta Inovasi

Pengalaman: Manajemen Conflict

� Penyelesaian Konflik Beberapa Perusahaan Tambang di Sulawesi dan Kalimantan dengan Masyarakat

� Penyelesaian Konflik Hubungan Industrial di Beberapa Perusahaan di Jawa, Kalimantan, Sulawesi dan Sumatra.

� Mediasi Client Pusat Mediasi Nasional

� Coaching Manajemen Konflik di Beberapa BUMN dan Swasta Multi-Nasional

� Presentasi Manajemen Konflik dan Negosiasi untuk:

� Indonesia NLP Conference

� Meta-Coach Conference

� Paguyuban Perusahaan Gunungputri Bogor

� Organisasi Serikat Pekerja

Bagaimana Proses Program Coaching Dijalankan?

OPENING COACHING CLOSING REPORTING

Activities • Opening Workshop

• Learning Need

Workshop.

• Hot Topic Training

• Functional

Coaching

• Skill Development

Coaching

• Skill Development

Mentoring

• Skill Benchmarking

• Individual Skill

Development

Planning

• Action Planning

• Closing Workshop

• Report

Development

• Report

Presentation.

• Formal Report

Submission.

Durations 1 Day 5 Days * 1 Day 3 Day

Outcomes • General Overview

• Actual Issues Map

• Learning Need

Analysis

• Urgent Skill

Development

• Awareness &

Clatity to the roles

• Conflict

Management Skill

Development.

• Skill Embodying.

• Skill Experiencing

• Skill Evaluation

Sheet

• Individual

Development Plan.

• Action Plan

• Presentation.

• Agreement on the

required support

• Activties Report

• Learning Need

Analysis Report

• Coaching

Report.

• Development

Plan Report.

• Situation Map

Report.

* : mengikuti kebutuhan jumlah skill yang dikembangkan

Opening Workshop

� Objectives:

� Stakeholders Awareness, Support & Engagement.

� Duration:

� 2 hours

� Participants:

� Stakeholders & Participants

� Outcomes:

� Program presented and getting input and buy-in from stakeholders.

� Getting key points to address from stakeholders

� Clarification of supports from stakeholders

� Clarification of commitments from Participants

OPENING

Learning Need Workshop

� Objectives:

� Identifying the learning need in terms of knowledges, skills and attitudes

� Duration:

� 2 hours

� Participants:

� Participants, Selected Stakeholders & Internal Customers of Participants

� Outcomes:

� Company, Departments & Unit Goals & KPI

� Achievements, Issues & Area for Improvements

� Assessed Competency Needs

� Development Plans (Team & Individual)

OPENING

Hot Topics Training

� Objectives:

� Training of Top Urgent Topics

� Getting basic knowledges of some hot topics.

� Understand the whole sets of required Competencies

� Duration:

� 6 hours

� Participants:

� Program Participants

� Outcomes:

� Understanding on hot topics & basic knowledges.

� Sense of urgencies.

� Motivation drivers to go

OPENING

Functional Coaching

� Objectives:

� Awareness & Clarity of the roles & expected performances.

� Duration:

� One days group coaching

� Participants:

� Program participants

� Outcomes:

1. Well-Formed Outcomes

2. Exploration for Clarity

3. Decision for Commitment

4. Planning for Implementation

COACHING

Skill Development Coaching

� Objectives:

� To develop the skills and the quality of the mastery

� Duration:

� 3 days

� Participants:

� Program Participants

� Outcomes:

1. Understand the Benchmark

2. Understand steps to master the skills

3. Mind-To-Muscle & Skill Rehearsals

4. Skills Evaluation & Improvement Takeaways

COACHING

Skill Development Mentoring

� Objectives:

� To experience and embody the skills

� To install and feel the attitudes

� Duration:

� 2 days

� Participants:

� Program Participants

� Outcomes:

1. Experiencing for Embodying

2. Changing for Transformation

3. Confrontation for Accountability

4. Future Pacing

COACHING

Skill Benchmarking

� Objectives:

� To evaluate and benchmark the skills and attitudes

� Duration:

� 2 hrs + implemented during coaching & mentoring processes

� Participants:

� Program Participants

� Outcomes:

� Individual Benchmarking Results (Evaluation)

CLOSING

Individual Skill DevelopmentPlanning

� Objectives:

� To set up Individual Development Plan & Resources Required.

� Duration:

� 1 hr

� Participants:

� Program Participants

� Outcomes:

� Individual Development Plan

� Development Methods

� Resources Plan

CLOSING

Action Planning

� Objectives:

� To embed the skill and set Habit Development Plan.

� Duration:

� 1 hr

� Participants:

� Program Participants

� Outcomes:

� Action Plan

� Habit Development Plan

CLOSING

Closing Workshop

� Objectives:

� To present the implementation & result of program

� To officially close the program

� Duration:

� 2 hrs

� Participants:

� Program Participants & Stakeholders

� Outcomes:

� Minutes of Meeting

� Workshop Presentations

� Prioritazion & Quick Win Plan

CLOSING

Report Development

� Objectives:

� To create, analyze and document the whole program.

� To create General Presentations

� Duration:

� 1 day

� Participants:

� Program Organizer

� Outcomes:

� General Presentation

� Formal Report

REPORTING

Report Presentation

� Objectives:

� To present & discuss the whole program results to Program Sponsor

� Duration:

� 2 hr

� Participants:

� Program Organizer & Program Sponsor

� Outcomes:

� Approval

� Feedbacks, Recommendations & Input

� Next Step Plan

REPORTING

Formal Report Submission

� Objectives:

� To formally submit the FINAL report to Program Sponsor, including the

recommendation, feedback, input & next step plan.

� Duration:

� 1 day

� Participants:

� Program Organizers

� Outcomes:

� Final Formal Report

REPORTING

Pertanyaan & Feedbacks

How To Start?

� CONTACT US:

info@meta-inovasi.com or

utoro@meta-inovasi.com

0815-1434-4915 or

0812-8364-0530

+62-21-86863158

0815-1434-4915