Prabhakaran SekarSenior System Executive

Krish4u7@gmail.com Bangalore, India +91 8123943308

Core Competences

Education& Certifications

Anna University India2011|Bachelors in Electronic and communication Engineering Final grade: 72.3% Board: Anna University Affiliated

Experience Summary

Working experience in - Managing the Active Directory users and groups, Server Backup, Files sharing &

Security, Cisco Switches and Network Monitoring server.

Have working in Citrix environment for farm management, publishing streamed and hosted application, Troubleshooting, managing Xen App Web Sites and Services Sites, Load balancing, Installing and publishing application.

Performing changes on the server as per Change Management process. User Support on various issues through Tickets.

Remedy tool for tracking all the problems related to Server, desktop and networking resolving the same within the SLA period.

L2 Technical Support, Coordinating & communicating with subordinates for handling any technical issues in Windows operating systems, Citrix environment and Remote Infrastructure Management. Installing the user requested softwares and to periodic update of servers and client systems with latest security patches.

Ensuring the compliance of client systems and periodically evaluating the systems performance. Configure the network printers and troubleshooting the issues associated with the configuration from both the server/client end.

Citrix Xenserver Xenapp Xendeskop PVS Netscalar ADS DNS DHCPWDS RAID Backup Hiren Boot CA Arc Printer Mgmt L1 and L2 Support

Dynamic and Diligent Windows Administrator with 4+ years of experience in requirements gathering, Installing, configuring, managing, supporting, maintaining the servers and desktops for Windows based systems, resolving technical related issues.

prabhaecekaran@gmail.comChennai, India+91 9894351012

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Key Highlights

I was the key person in restoring the servers and bringing the connectivity back to normalcy during the Chennai floods.The whole network was brought to working condition with in a weeks’ time by setting up an alternate data center afresh, so that there is no major impact for the business.All the user machines were restored with connectivity and ensured a smooth come back with minimal support due to the emergency situation.

Professional Experience

FMS Engineer2012 – 2014CMS Info Systems PVT LTD| Chennai, India

Started career with work on Desktop support engineer. Worked on L1 support for Windows based systems, accredited as a quick learner and a smart worker. Explored BMC Remedy tool for tracking the incident request for all issues related to

Hardware/Software/Networking and responding emails spontaneously. Handling Remote Desktop and Remote Assistance / Remote Tools like Dame Ware NT Utilities Used to

Connect Client Machine for Troubleshooting the Issue. Dealing with hardware and application support queries and issues reported to the support desk and

escalated to the Desktop Support Administrator and provide user data and application recovery. Ensure desktop computers interconnect seamlessly with diverse systems including associated

validation systems, file servers, email servers, application servers, and administrative systems Active Directory users and groups management. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help

minimize downtime Troubleshooting network connectivity in a LAN/WAN environment Installing, Configuring and troubleshooting software’s like - Microsoft Products, IBM Products, Adobe,

Oracle, SAP, Lotus Notes Client, SQL Client, Rational Products, Citrix, and VPN Client. Configurations of Email Client: Outlook, Lotus notes, etc. . . . Working in system registry, event viewer, group policy, MMC, Certificates issues etc. and Configuring

and troubleshooting the printer, file sharing issues. Troubleshooting the Citrix and Virtual connectivity of the client machines for provide the typical

solutions. Coordinating with network team for VLAN changes & Connectivity issues. Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server

2008/2012. Maintained Hardware & software Inventory for all the systems using Open Audit Licensed Application. Providing support for BCP, Audit related activities, Video Conference through Tandberg device, mail

support and redirecting it to the concerned team without any delay.

Senior System Executive2012 – onwards

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Cognizant Technology Solutions | Chennai, India

Working as client dedicated Windows Server Administrator. Administration of Active Directory users and groups, Server Backup, Files sharing & Security and Citrix

Farm environment. Administration on Cisco Switches and Network Monitoring server. Have worked in Citrix Projects for implementing Citrix Servers and publish applications as per Client

Requirement. Resolving Windows operating systems and Citrix environment problems and related issues. Create desktop groups and assign the desktop groups to the users. Providing online desktop support

to the remote users. Solving Citrix Launching applications issues and also for login issues to the server for the users.

Working on daily Citrix issues and configuration changes Administration and monitoring the health of Citrix server via delivery service console daily. Problem determination and resolution within Expected time frame. Update documentation to reflect

changes or fixes to Citrix servers. Installing the users requested softwares and to periodic update of servers and client systems with

latest security patches. Handle User administrator task like User id creation, Password reset. Giving folder and file

permissions. Creating and Managing Users and Groups Configuring and troubleshooting of client mail systems like Lotus notes, Microsoft outlook etc. Installing Windows Servers (2008/2012) and Server Hardening as per the Information Security policy. Maintaining the compliance/non-compliance of the client systems and periodically evaluate the

systems performance. Configure the network printers and troubleshooting the issues associated with the configuration from

both the server/client end. Coordinating & communicating with subordinates for handling any technical issues. Responsible for the daily switching of backup tapes at different backup sites. Providing backup support and assistance to the Network Administrator as needed. To able to perform in 24/7 perform Environment in shift roaster and to able to attend calls on-call

basis whenever assigned Responsible for tracking hardware and software inventory Preparing documents and provide the supports for client auditing. Working in Remedy tool for tracking all the problems related to Server, desktop and networking

resolving the same within the SLA period. Experience of working on high priority incident ticket (P2, P3) with high critical deadline.

Key Skills and Competencies

Actively involved in technical Support for Windows Server 2008/2012. Windows 7, XP professional, Vista, Citrix platforms and Network Infrastructure.

Building the Windows environment and implementing ADS, DNS, DHCP, Server Backup, Files sharing & Security, Cisco Switches.

Building the Virtualization environment for Citrix administration with farm management, publishing streamed and hosted application, Troubleshooting, managing Xen App Web Sites and Services Sites, Load balancing, Installing and publishing application.

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Installing, configuring and managing of XenApp6.5 & XenApp/XenDesktop7.6. Ensure the XenDesktop and XenApp production environment is available at all times during normal

and extended business hours. Installing, configuring and managing the Citrix controller, MCS, web interface, and VDA machines to

give published applications access through web browser. Installing and configuring Citrix provisioning server for vdisk streaming. Creating a PVS farm, site, data

store, device collections and master target devices. Administer Citrix Web Interface servers. Troubleshoot server connectivity issues and verify that

servers are available to users. Managing the Xen App Web Sites and Services Sites (PNAgent Sites) Performing regular Citrix Farm Management Tasks on Xen Desktop, Provisioning Server and Xen App. Creating vDisks and installing end user applications. Managing, patching, and updating the vDisks Handling Remote Desktop and Remote Assistance / Remote Tools like Dame Ware NT Utilities Used to

Connect Client Machine for Troubleshooting the Issue. Unattended Installations and Data recovery using 3rd party software. PC maintenance and peripheral equipment, identifying problems and providing solutions. Ability to be clear & concise when explaining technical procedures to customers. Excellent customer

facing skills with positive attitude towards customer service and good communication skills.

Achievements & Recognition

Business enabler award for the year at Cognizant Technology Solutions Pvt Ltd. Best Performer of the Quarter at CMS Info System Pvt Ltd.

Personal Profile

Date of Birth : 29th May 1989 Passport No : L7497596 Valid Up to 25/02/2024 PAN Card No : BYPPP0779R Marital Status : Single Hobbies : Playing cricket, Surfing in internet Present Address : 16A BharathidhasanStreet, Nehru Nagar, Velacheri Check Post,

Velacheri, Chennai – 600042.

Permanent Address : 83-1 Chitivinayagar Kovil street, Ammapet, Salem - 636003, Tamil Nadu, India.

I hereby declare that the information furnished above is true to the best of my knowledge

Date:

Place: Chennai (Prabhakaran .S)