KOMUNIKASI DAN PERILAKU KONSUMEN Pertemuan 08 Matakuliah: Perilaku Konsumen Tahun : 2009.
POKOK BAHASAN Pertemuan 24 Matakuliah: Sistem Informasi Manajemen Tahun: 2008.
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Transcript of POKOK BAHASAN Pertemuan 24 Matakuliah: Sistem Informasi Manajemen Tahun: 2008.
Bina Nusantara University 3
Chapter 8
Information Technology For Management 6th EditionTurban, Leidner, McLean, Wetherbe
Lecture Slides by L. Beaubien, Providence College
John Wiley & Sons, Inc.
Enterprise Systems
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Learning Objectives
• Understand the essentials of enterprise systems and computerized supply chain management. Understand the essentials of enterprise systems and computerized supply chain management.
• Describe the various types of supply chains.
• Describe some major problems of implementing supply chains and some innovative solutions.
• Describe the need for integrated software and how ERP does it.
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Learning Objectives (Continued)
• Understand business process management and how to enhance effectiveness
• Describe the product lifecycle management stages
• Describe CRM and its support by IT
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What is ERP Anyway?• A set of integrated software modules for
supporting all of an enterprise’s processes in real-time.– Sales, Production, Logistics, Purchasing, Accounting, and
Human Resources share relevant information with each other as needed.
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Functional areas of operation• Marketing and Sales• Production and Materials Management• Accounting and Finance• Human Resources
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Business Processes• Managers now think in terms of business process• Take the customer’s perspective
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Think in terms of business processes…• What are the processes involved in running a
lemonade stand?– Assume one person– Assume cash business
Inputs Outputs
Process
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Sample Lemonade Processes
Get OK
From Mom
Get supplies together
Get OK
From Mom
Make
lemonade
Make
Sign(s)
Choose
location
Make
lemonade
Set up
tableRake in
The cash
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Sample Lemonade Processes
Get OK
From Mom
Get supplies together
Get OK
From Mom
Make
lemonade
Make
Sign(s)
Choose
location
Make
lemonade
Make
lemonade
Set up
table
Rake in
The cash
Is it feasible?
What supplies do I need?
How much do we make?
How much to charge?
Who are my customers?
Is it worth continuing?
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Sales & Distribution
ProductionPlanning
Financial
Accounting
MaterialsMgmt
Quote Commit ProduceCheckCredit Deliver Bill Collect
Order Management Process
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Functional Silo View of an Organization
Accounting Purchasing ProductionProduction LogisticSalesSales
Information ??Information ??Information ??Information ??
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Essence of ERP Software• Record day-to-day transactions of running a
business and provide near real-time access to information in a consistent manner throughout the organization
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• Single integrated software program.
• Single database.• Information shared and
communicated.• Automates customer orders,
order fulfillment, billing, shipping, etc.
• Tracking
ERP System includes
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Subsystems of ERP• Logistics• Bill Of Materials• Sales & Marketing• Master Scheduling• Materials Requirement Planning• Capacity Requirements Planning• Purchasing • Shop Floor Control• Accounts Payable/Receivable• HR
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IS messages
Local purchasing, invoice verification
Inventory management
Internal sales, shipping and billing
Profit/loss Capacity utilization
Manufacturing Manufacturing
Information Systems:
Project MgmtInventory Purchasing SalesBudget Cash
Management
Head QuartersHead Quarters Marketing/SalesMarketing/SalesSales, shipping
and billingPurchasing of
trading goodsInventory
ManagementCustomer
service
IS messages
Integration of Information Systems
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Example: Buying a New Computer
• Information on products available
• Place order quickly, maybe obtain financing
• Quick delivery• 24 hour Help
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To do this, company needs to• Make sure functional areas are integrated• Information on customer configuration must be
up-to-date• Manufacturing needs configuration from sales• If financing is required, that information from
sales is needed in accounting
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Marketing and Sales• Determine pricing• Take customer orders• Create sales forecast
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Production and Materials Management• Planning• Need accurate forecasts
from Marketing and Sales• Compare costs with
Accounting