PENGANTAR MANAJEMEN RISIKO, MUTU DAN KESELAMATAN PASIEN (1).pptx

7/24/2019 PENGANTAR MANAJEMEN RISIKO, MUTU DAN KESELAMATAN PASIEN (1).pptx

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Suprijanto Rijadi dr Phd

PENGANTAR MANAJEMEN RISIKO,

MUTU DAN KESELAMATAN PASIEN


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QUALITY

Quality: the extent to which a health careservice or product produces a desired

outcome.1

Quality improvement: an ongoing

response to quality assessment data

about a service in ways thatimprove the

processes by which services are provided

to consumers / patients.2


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Risiko

the effect of uncertainty on objectives.3

healthcare organisation!s objectaspects" such as

clinical" financial" health and safety or environmental"

and they apply at the strategic" organisation#wide"

unit" project or process levels.$n the co even partial" of deficiency of information

related to understanding or %nowledge of an event" its

consequence" or li%elihood&. ny deviation from the ex effect. 'herefore" any

type of ris%" whatever its nature" may have either (or

both) positive or negative


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RISK MANAGEMENT

Risk management: the coordinatedactivities to direct and control an

organisation with regard to ris%.3

Risk management process: the systematic

application of management policies"

procedures andpractices to the activities of

communicating" consulting" establishing thecontext" and identifying" analysing"

evaluating" treating" monitoring and

reviewing ris%.3


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TOP 4 FUNCTIONS OFRISK MANAGER

Risk identifcation and evaluation(listed as a job unction by 92% orespondents)

Loss prevention (!%)

Patient saety ("%)

#ducation ($9%)


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&'L* +','-#R.S'/0#S

Establishing specific quality-related goals to measure the

organizations processes and outcomes

administering programs that focus on improved outcomes of

patient care or healthcare delivery systems

Providing consultative services to departments and services in theorganization to assist in achieving regulatory accreditation and

organizational compliance in quality and performance

improvement activities

!dentifying opportunities for continuous improvement

Participating in root-cause analyses of events and designingsystems to implement improvements

Evaluating customer satisfaction and initiating performance

improvement activities based on the fi ndings


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RISK & QUALITY IMPROVEMENT " brief revie# of risk managements and quality

improvements evolution along separate but

parallel tracks " summary of the forces that have dra#n risk

management and quality together

" revie# of risk management and quality improvementscurrent functions$#here they overlap and #here they are

separate %uggestions for presenting a business case to senior

leadership to align risk management and quality&unctions Practical tips for aligning risk management and

Quality %ample scenarios of integrated approaches to risk

management and quality


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PENGANTAR MANAJEMEN RISIKO, MUTU DAN KESELAMATAN PASIEN (1).pptx

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