Reformasi Birokrasi Kehumasan untuk Optimalisasi Peran dan Fungsi Humas
Optimalisasi E-Government Dalam Mendukung Reformasi Administrasi
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Transcript of Optimalisasi E-Government Dalam Mendukung Reformasi Administrasi
OptimalisasiOptimalisasiOptimalisasiOptimalisasi EEEE----Government Government Government Government DalamDalamDalamDalamMendukungMendukungMendukungMendukung ReformasiReformasiReformasiReformasi AdministrasiAdministrasiAdministrasiAdministrasiDisampaikan pada Seminar Nasional HUT LAN Ke-56 denganTema “Revitalisasi SANKRI dalam Mendukung PercepatanReformasi Administrasi”
JAKARTA, 29 Agustus 2013
� Deliver electronic and integrated public services;
� Bridge the digital divide;
� Achieve lifelong learning;
� Rebuild government-customer relationship;
� Foster economic development;
� Create a more participative form of government.
(Rabee M. Reffat, 2006, Developing Successful e-Government)
� e-Government is not about “e”, but about “government (1)”;
� e-Government is not about “computers, website, and internet”, but about “citizen (2) and business (3)”;
� e-Government is not about “translating processes”, but about “transforming processes”.
(Satyanarayana, e-Government Principle)
���� e-Government is about transforminggovernment processes for the sake of
citizen and business
Least GovernanceDeregulation, Right-sizing, Partnership
Customer-centric
GovernanceService-centricity, efficiency,
joined-up government
Participative
GovernanceInclusion, Communication,
Consultation
Efficient, qualified, and convenient services to the
citizen and business
Transformational
GovernanceAgile, dynamic, real time, adaptive
government
(Capgemini, 2007 dalam Cronin, 2008)
Costs of Transaction
100 1
Speed of Service Delivery
1 100
Adopted from UNDP Iraq, E-Iraq Building
(Capgemini, 2007 dalam Cronin, 2008)
� Infrastructure development;
� Digital divide;
� E-literacy / computer-literacy;
� Interoperability;
� Record management;
� Cyber security;
� Enlargement government control
over its constituent (?).
Untuk
PemerintahUntuk Bisnis Untuk Masyarakat
Effective law & policy making
Increase legal certainty
• Cost and time saving;
• Certainty in getting service;
• Better quality of life• Ease of access of
information• Added convenience
– multiple delivery channels
• Possibility of self-service.
Better regulation (esp. permit services)
Ease of doing business with government
More efficient & accountable services.
Better investment climate
Reduceadministrative burdens.
Increased velocity of business.
• Melanjutkan integrasi horizontal antara:– Sistem Perencanaan, Penganggaran, dan Manajemen
Kinerja;
– Sistem Penggajian, Zakat, dan Perpajakan;
– Sistem Register Penduduk, Pensiun, dan LayananPublik;
– Sistem Pendaftaran Perusahaan/Investasi, Ketenagakerjaan, Jamsostek, Perpajakan, CSR;
– Sistem Produksi (UMKM & Industri), Distribusi, Pencadangan (Bulog), dan Ekspor impor; dll.
• Penguatan e-literacy dan infrastruktur untukmenekan digital divide.
• Memperkuat dimensi leadership dalam e-government:– Jumlah pengguna internet di Indonesia terus melonjak
(2007: 20 juta; 2011: 84,7 juta; 2012: 110,7 juta; 2013: 135 juta);
– Indonesia memiliki penetrasi media sosial tertinggidi dunia, dengan 88% pengguna internetnya berkunjung ke situs jejaring sosial setiap bulannya: Facebook No. 4; Twitter No. 5 (UKP4, ”LAPOR”: Layanan Aspirasi dan Pengaduan Online Rakyat);
– Bagaimana Utilisasinya? Mengapa tidak mampumendongkrak index e-Govt scr signifikan?
– Pembangunan sistem belum optimal? � penyusunan & evaluasi EGRM mutlak diperlukan.
Mempercepat reformasi birokrasi:– Transforming government process: pelayanan &
pengambilan keputusan yg lebih cepat, lebih akurat, lebihhemat;
– Streamlining government bodies: pengurangan jumlah; perampingan struktur; nulifikasi overlap tugas/fungsi/ anggaran; restrukturisasi program/kegiatan;
– Strengthening human capacity: national talent pool, distribusi SDM lbh merata, mengurangi PNS inkompeten;
– Improving network management: stakeholder harusmenjadi elemen co-production bagi governance;
– Promoting innovation and knowledge in the public policy management: evidence-based policy, evaluasibenefit/impact kebijakan.
Semoga Bermanfaat … !!
DirgahayuDirgahayuDirgahayuDirgahayu LAN KeLAN KeLAN KeLAN Ke----56565656
Eran Vigoda (ed.), 2002, Public Administration, An Interdisciplinary Critical Analysis, University of Haifa, Israel.
J. Satyanarayana, tanpa tahun, e-Government Principle, National Institute for Smart Government.
Kim Mathews, Spring 2010, E-Government in the United States: Steps to Advance its Success, Indiana University.
Martin Cronin, 2008, e-Government: International Best Practices, Forfas.
Rabee M. Reffat, 2006, Developing Successful e-Government, School of Architecture, Design Science and Planning.
UKP4, ”LAPOR”: Layanan Aspirasi dan Pengaduan Online Rakyat.