Kedudukan Manager on Duty dalam Pelaksanaan Tugas

https://www.slideshare.net/KenKanaidi/kedudukan-manager-of-duty-dalam-pelaksanaan-tugas-di-rumah-sakit-materi-training

• Duty managers ensure that employees provide excellent customer service at all times, and their role to make sure that customers are satisfied with the products or services the company offers, and they have to deal with customer complaints.

https://www.reference.com/business-finance/role-duty-manager-678bf9cc6ca78c13

• Manager on duty harus

memastikan bahwa semua

karyawan yang bertugas di

Rumah Sakit dapat memberikan

layanan pelanggan yang sangat

baik (Service Excellence) setiap

saat,

• Peran Manager on duty untuk

memastikan bahwa pelanggan

mendapatkan kepuasan dengan

produk atau layanan yang

lakukan oleh karyawan, termasuk

dalam upaya menangani keluhan

pelanggan.

• Mereka juga mengawasi dan ikut

menetapkan daftar nama

petugas.

Kedudukan Manager of Duty

• In the hotel industry, duty managers greet the hotel’s VIP guests, check cleanliness of public areas, coordinate with departments to maintain proper front office functions and assist reception. Moreover, they manage staff levels in line with the requirements of the business. Other roles of a duty managers include delegating duties, motivating employees to maintain a positive work atmosphere, managing store organization and cleanliness, providing sales productivity reports to employees, helping store managers and implementing store policies.

Dalam aktivitas Rumah Sakit, Duty Manager :

• Memeriksa kebersihan ruangan umum,

• Berkoordinasi dengan departemen/ruangan-

ruangan di Rumah Sakit untuk mempertahankan

fungsi pelayanan dan K3 secara tepat,

• Mengelola tingkat kemampuan dan kemahiran staf

sesuai dengan kebutuhan.

• Peran lain dari Duty Manager termasuk

mendelegasikan tugas, memotivasi karyawan

untuk menjaga suasana kerja yang positif,

membantu para Kepala Ruangan dan unit-unit

terkait, serta memberikan laporan atas semua

kejadian selama pelaksanaan tugas.

• Due to the nature of the job, duty managers require good skills in leadership, supervision, project management, customer service, public relations, communication, decision managing and conflict resolution. They need to be able to set goals for staff and lead from the front.

• Karena sifat pekerjaannya, Duty

Manager membutuhkan

keterampilan yang baik dalam

kepemimpinan, pengawasan,

layanan dan relationship dengan

pelanggan, relationship dengan

karyawan yang bertugas,

komunikasi, resolusi konflik, dan

pengambilan keputusan.

What Is the Role of a Duty Manager?

• Duty managers primarily handle an organization’s customer service, and they often meet with managers and executives.

• They also deal with security and management concerns. They are responsible for the overall maintenance and safety procedures in the workplace.

Sadari lah !

Barang siapa yang tidak bisa bekerjasama dengan orang lain, maka walau seberapa giat dan

gigihnya dia bekerja bisa jadi tidak mendapatkan hasil

yang optimal.

Show your spirit and

intrinsic motivation

https://www.slideshare.net/KenKanaidi/5-show-your-spirit-and-intrinsic-motivation-materi-training-service-excellence/KenKanaidi/5-show-your-spirit-and-intrinsic-motivation-materi-training-service-excellence

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